Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20TA02, 20LA01
Recall Date: Nov 4, 2020
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) recalled certain 2018-2019 4Runner, Highlander, Camry, Land Cruiser, Sequoia, Sienna, Tacoma and Tundra, and Lexus RC 300, RC 350, GS 350, GX 460, IS 300, LC 500, LS 500, LX 570, RX 350L, and 2019 Toyota Avalon and Corolla, and certain Lexus NX 300, and ES 350 vehicles on January 13, 2020. On March 4, 2020, Toyota expanded the recall to include certain 2014-2015 Toyota 4Runner and Land Cruiser, 2018 Avalon, Corolla, 2014 FJ Cruiser, 2017 Sienna and Lexus 2018 ES 350, 2018-2019 GS 300, 2013-2014 GS350, 2014-2015 GX 460, IS 350 and LX 570, 2014 IS F, 2018-2019 IS 350, LC 500H and LS 500H, 2013-2015 LS 460, 2015 NX 200T and RC350, 2017 RC 200T and RX 350. Toyota also removed the 2018-2019 Toyota 4Runner and Land Cruiser and 2018-2019 Lexus GX 460 and LX 570 and 2019 NX300 from inclusion in this recall. On March 19, 2020, Toyota expanded the recall to include 2015 Lexus GS350 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20TB02/20TA02/20LB01
Recall Date: Jan 13, 2020
Gulf States Toyota, Inc.
Safety Issue:
Gulf States Toyota (GST) is recalling certain 2019 C-HR, 4Runner, Avalon, Avalon Hybrid, Camry, Camry Hybrid, Highlander, Land Cruiser, Prius, RAV4, Sequoia, Tacoma, Sienna, Tundra and Yaris vehicles. The text on the load capacity label may become illegible. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19R1
Recall Date: Mar 27, 2019
Consumer Complaints
436 ComplaintsToyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Since having recall work done my vehicles computer system has not been functioning the same. My vehicle has been stalling out and saying braking power low,stop in a safe place, charging system malfunction. I’ve reached out to Haley Toyota 8301 Midlothian Turnpike, Richmond, VA 23235 where the diagnostic was done and let them know of the error code I was given ( P0335) Crankshaft Position Sensor “A” Circuit. I took it in for diagnostic there and they told me they couldn’t find any issues with my vehicle , ( picked up Oct.3, 2021). It’s Oct.4 , 2021 and here I am at Sams Club trying to leave but my vehicle will not start. I contacted Toyota again and let them know of the same issue and they said to once again bring it in for diagnosing. I asked the gentleman on the phone if they had previously had it for a week and didn’t seem to find any issues with it after doing diagnostic then what were they planning on doing differently. My vehicle is under warranty and I’m trying to figure out who and where I can take it to to get some answers.
Corrective Action:
Since having recall work done my vehicles computer system has not been functioning the same. My vehicle has been stalling out and saying braking power low,stop in a safe place, charging system malfunction. I’ve reached out to Haley Toyota 8301 Midlothian Turnpike, Richmond, VA 23235 where the diagnostic was done and let them know of the error code I was given ( P0335) Crankshaft Position Sensor “A” Circuit. I took it in for diagnostic there and they told me they couldn’t find any issues with my vehicle , ( picked up Oct.3, 2021). It’s Oct.4 , 2021 and here I am at Sams Club trying to leave but my vehicle will not start. I contacted Toyota again and let them know of the same issue and they said to once again bring it in for diagnosing. I asked the gentleman on the phone if they had previously had it for a week and didn’t seem to find any issues with it after doing diagnostic then what were they planning on doing differently. My vehicle is under warranty and I’m trying to figure out who and where I can take it to to get some answers.
Additional Notes:
Since having recall work done my vehicles computer system has not been functioning the same. My vehicle has been stalling out and saying braking power low,stop in a safe place, charging system malfunction. I’ve reached out to Haley Toyota 8301 Midlothian Turnpike, Richmond, VA 23235 where the diagnostic was done and let them know of the error code I was given ( P0335) Crankshaft Position Sensor “A” Circuit. I took it in for diagnostic there and they told me they couldn’t find any issues with my vehicle , ( picked up Oct.3, 2021). It’s Oct.4 , 2021 and here I am at Sams Club trying to leave but my vehicle will not start. I contacted Toyota again and let them know of the same issue and they said to once again bring it in for diagnosing. I asked the gentleman on the phone if they had previously had it for a week and didn’t seem to find any issues with it after doing diagnostic then what were they planning on doing differently. My vehicle is under warranty and I’m trying to figure out who and where I can take it to to get some answers.
Mfg Campaign: 11435575
Recall Date: Oct 5, 2021
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Since having recall work done my vehicles computer system has not been functioning the same. My vehicle has been stalling out and saying braking power low,stop in a safe place, charging system malfunction. I’ve reached out to Haley Toyota 8301 Midlothian Turnpike, Richmond, VA 23235 where the diagnostic was done and let them know of the error code I was given ( P0335) Crankshaft Position Sensor “A” Circuit. I took it in for diagnostic there and they told me they couldn’t find any issues with my vehicle , ( picked up Oct.3, 2021). It’s Oct.4 , 2021 and here I am at Sams Club trying to leave but my vehicle will not start. I contacted Toyota again and let them know of the same issue and they said to once again bring it in for diagnosing. I asked the gentleman on the phone if they had previously had it for a week and didn’t seem to find any issues with it after doing diagnostic then what were they planning on doing differently. My vehicle is under warranty and I’m trying to figure out who and where I can take it to to get some answers.
Corrective Action:
Since having recall work done my vehicles computer system has not been functioning the same. My vehicle has been stalling out and saying braking power low,stop in a safe place, charging system malfunction. I’ve reached out to Haley Toyota 8301 Midlothian Turnpike, Richmond, VA 23235 where the diagnostic was done and let them know of the error code I was given ( P0335) Crankshaft Position Sensor “A” Circuit. I took it in for diagnostic there and they told me they couldn’t find any issues with my vehicle , ( picked up Oct.3, 2021). It’s Oct.4 , 2021 and here I am at Sams Club trying to leave but my vehicle will not start. I contacted Toyota again and let them know of the same issue and they said to once again bring it in for diagnosing. I asked the gentleman on the phone if they had previously had it for a week and didn’t seem to find any issues with it after doing diagnostic then what were they planning on doing differently. My vehicle is under warranty and I’m trying to figure out who and where I can take it to to get some answers.
Additional Notes:
Since having recall work done my vehicles computer system has not been functioning the same. My vehicle has been stalling out and saying braking power low,stop in a safe place, charging system malfunction. I’ve reached out to Haley Toyota 8301 Midlothian Turnpike, Richmond, VA 23235 where the diagnostic was done and let them know of the error code I was given ( P0335) Crankshaft Position Sensor “A” Circuit. I took it in for diagnostic there and they told me they couldn’t find any issues with my vehicle , ( picked up Oct.3, 2021). It’s Oct.4 , 2021 and here I am at Sams Club trying to leave but my vehicle will not start. I contacted Toyota again and let them know of the same issue and they said to once again bring it in for diagnosing. I asked the gentleman on the phone if they had previously had it for a week and didn’t seem to find any issues with it after doing diagnostic then what were they planning on doing differently. My vehicle is under warranty and I’m trying to figure out who and where I can take it to to get some answers.
Mfg Campaign: 11435575
Recall Date: Oct 5, 2021
Toyota Motor Corporation
Defect Description:
STEERING
Potential Consequences:
While entering a business park's parking lot, my vehicle suddenly and immediately stopped all forward movement. I was thrown against the steering wheel, injuring the right side of my chest and scraping the skin off my right forearm which was covered with the sleeve of my shirt. I was dazed, had no idea what happened, and thought that I had hit something but yet no airbags had deployed. When the vehicle stopped it was near a light post which I assumed I had hit. Upon exiting the vehicle I noticed the front tire was blown and the wheel was sitting on the ground at an odd angle. Walking around the vehicle showed no other body damage other that a few small strips of yellow paint from the base of the light post. When the tow truck driver was placing the chains to load it onto the flatbed, he called my attention to the fact that the drivers side control arm had failed. See the attached pictures for further detail. I am very grateful that I was not in traffic on a major highway as this would have been a horrific accident. Pictures show the control arm had a crack with exposed rust on edges of a fracture in the control arm. This vehicle has only been serviced at Toyota authorized dealerships and has undergone their multipoint inspections during these visits that include the front and rear suspension. I will not feel comfortable driving this vehicle again!
Corrective Action:
While entering a business park's parking lot, my vehicle suddenly and immediately stopped all forward movement. I was thrown against the steering wheel, injuring the right side of my chest and scraping the skin off my right forearm which was covered with the sleeve of my shirt. I was dazed, had no idea what happened, and thought that I had hit something but yet no airbags had deployed. When the vehicle stopped it was near a light post which I assumed I had hit. Upon exiting the vehicle I noticed the front tire was blown and the wheel was sitting on the ground at an odd angle. Walking around the vehicle showed no other body damage other that a few small strips of yellow paint from the base of the light post. When the tow truck driver was placing the chains to load it onto the flatbed, he called my attention to the fact that the drivers side control arm had failed. See the attached pictures for further detail. I am very grateful that I was not in traffic on a major highway as this would have been a horrific accident. Pictures show the control arm had a crack with exposed rust on edges of a fracture in the control arm. This vehicle has only been serviced at Toyota authorized dealerships and has undergone their multipoint inspections during these visits that include the front and rear suspension. I will not feel comfortable driving this vehicle again!
Additional Notes:
While entering a business park's parking lot, my vehicle suddenly and immediately stopped all forward movement. I was thrown against the steering wheel, injuring the right side of my chest and scraping the skin off my right forearm which was covered with the sleeve of my shirt. I was dazed, had no idea what happened, and thought that I had hit something but yet no airbags had deployed. When the vehicle stopped it was near a light post which I assumed I had hit. Upon exiting the vehicle I noticed the front tire was blown and the wheel was sitting on the ground at an odd angle. Walking around the vehicle showed no other body damage other that a few small strips of yellow paint from the base of the light post. When the tow truck driver was placing the chains to load it onto the flatbed, he called my attention to the fact that the drivers side control arm had failed. See the attached pictures for further detail. I am very grateful that I was not in traffic on a major highway as this would have been a horrific accident. Pictures show the control arm had a crack with exposed rust on edges of a fracture in the control arm. This vehicle has only been serviced at Toyota authorized dealerships and has undergone their multipoint inspections during these visits that include the front and rear suspension. I will not feel comfortable driving this vehicle again!
Mfg Campaign: 11435470
Recall Date: Oct 4, 2021
Toyota Motor Corporation
Defect Description:
SUSPENSION
Potential Consequences:
While entering a business park's parking lot, my vehicle suddenly and immediately stopped all forward movement. I was thrown against the steering wheel, injuring the right side of my chest and scraping the skin off my right forearm which was covered with the sleeve of my shirt. I was dazed, had no idea what happened, and thought that I had hit something but yet no airbags had deployed. When the vehicle stopped it was near a light post which I assumed I had hit. Upon exiting the vehicle I noticed the front tire was blown and the wheel was sitting on the ground at an odd angle. Walking around the vehicle showed no other body damage other that a few small strips of yellow paint from the base of the light post. When the tow truck driver was placing the chains to load it onto the flatbed, he called my attention to the fact that the drivers side control arm had failed. See the attached pictures for further detail. I am very grateful that I was not in traffic on a major highway as this would have been a horrific accident. Pictures show the control arm had a crack with exposed rust on edges of a fracture in the control arm. This vehicle has only been serviced at Toyota authorized dealerships and has undergone their multipoint inspections during these visits that include the front and rear suspension. I will not feel comfortable driving this vehicle again!
Corrective Action:
While entering a business park's parking lot, my vehicle suddenly and immediately stopped all forward movement. I was thrown against the steering wheel, injuring the right side of my chest and scraping the skin off my right forearm which was covered with the sleeve of my shirt. I was dazed, had no idea what happened, and thought that I had hit something but yet no airbags had deployed. When the vehicle stopped it was near a light post which I assumed I had hit. Upon exiting the vehicle I noticed the front tire was blown and the wheel was sitting on the ground at an odd angle. Walking around the vehicle showed no other body damage other that a few small strips of yellow paint from the base of the light post. When the tow truck driver was placing the chains to load it onto the flatbed, he called my attention to the fact that the drivers side control arm had failed. See the attached pictures for further detail. I am very grateful that I was not in traffic on a major highway as this would have been a horrific accident. Pictures show the control arm had a crack with exposed rust on edges of a fracture in the control arm. This vehicle has only been serviced at Toyota authorized dealerships and has undergone their multipoint inspections during these visits that include the front and rear suspension. I will not feel comfortable driving this vehicle again!
Additional Notes:
While entering a business park's parking lot, my vehicle suddenly and immediately stopped all forward movement. I was thrown against the steering wheel, injuring the right side of my chest and scraping the skin off my right forearm which was covered with the sleeve of my shirt. I was dazed, had no idea what happened, and thought that I had hit something but yet no airbags had deployed. When the vehicle stopped it was near a light post which I assumed I had hit. Upon exiting the vehicle I noticed the front tire was blown and the wheel was sitting on the ground at an odd angle. Walking around the vehicle showed no other body damage other that a few small strips of yellow paint from the base of the light post. When the tow truck driver was placing the chains to load it onto the flatbed, he called my attention to the fact that the drivers side control arm had failed. See the attached pictures for further detail. I am very grateful that I was not in traffic on a major highway as this would have been a horrific accident. Pictures show the control arm had a crack with exposed rust on edges of a fracture in the control arm. This vehicle has only been serviced at Toyota authorized dealerships and has undergone their multipoint inspections during these visits that include the front and rear suspension. I will not feel comfortable driving this vehicle again!
Mfg Campaign: 11435470
Recall Date: Oct 4, 2021
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was involved in an accident that I believe was caused by sudden unintended acceleration (sua). In a very busy commercial parking lot, I was pulling into a parking space proceeding at a very slow speed, when there was a sudden surge in acceleration accompanied by a grinding/acceleration sound. I hit the brake to no effect, and the vehicle jumped the curb and hit a building shop and entered the shop. The air bags did not deploy, and I was shaken up but not injured. Thankfully, there was no one at the front desk area of the business. The car was not drivable and was towed to a body shop.
Corrective Action:
I was involved in an accident that I believe was caused by sudden unintended acceleration (sua). In a very busy commercial parking lot, I was pulling into a parking space proceeding at a very slow speed, when there was a sudden surge in acceleration accompanied by a grinding/acceleration sound. I hit the brake to no effect, and the vehicle jumped the curb and hit a building shop and entered the shop. The air bags did not deploy, and I was shaken up but not injured. Thankfully, there was no one at the front desk area of the business. The car was not drivable and was towed to a body shop.
Additional Notes:
I was involved in an accident that I believe was caused by sudden unintended acceleration (sua). In a very busy commercial parking lot, I was pulling into a parking space proceeding at a very slow speed, when there was a sudden surge in acceleration accompanied by a grinding/acceleration sound. I hit the brake to no effect, and the vehicle jumped the curb and hit a building shop and entered the shop. The air bags did not deploy, and I was shaken up but not injured. Thankfully, there was no one at the front desk area of the business. The car was not drivable and was towed to a body shop.
Mfg Campaign: 11433498
Recall Date: Sep 19, 2021
Toyota Motor Corporation
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I was involved in an accident that I believe was caused by sudden unintended acceleration (sua). In a very busy commercial parking lot, I was pulling into a parking space proceeding at a very slow speed, when there was a sudden surge in acceleration accompanied by a grinding/acceleration sound. I hit the brake to no effect, and the vehicle jumped the curb and hit a building shop and entered the shop. The air bags did not deploy, and I was shaken up but not injured. Thankfully, there was no one at the front desk area of the business. The car was not drivable and was towed to a body shop.
Corrective Action:
I was involved in an accident that I believe was caused by sudden unintended acceleration (sua). In a very busy commercial parking lot, I was pulling into a parking space proceeding at a very slow speed, when there was a sudden surge in acceleration accompanied by a grinding/acceleration sound. I hit the brake to no effect, and the vehicle jumped the curb and hit a building shop and entered the shop. The air bags did not deploy, and I was shaken up but not injured. Thankfully, there was no one at the front desk area of the business. The car was not drivable and was towed to a body shop.
Additional Notes:
I was involved in an accident that I believe was caused by sudden unintended acceleration (sua). In a very busy commercial parking lot, I was pulling into a parking space proceeding at a very slow speed, when there was a sudden surge in acceleration accompanied by a grinding/acceleration sound. I hit the brake to no effect, and the vehicle jumped the curb and hit a building shop and entered the shop. The air bags did not deploy, and I was shaken up but not injured. Thankfully, there was no one at the front desk area of the business. The car was not drivable and was towed to a body shop.
Mfg Campaign: 11433498
Recall Date: Sep 19, 2021
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
I was involved in an accident that I believe was caused by sudden unintended acceleration (sua). In a very busy commercial parking lot, I was pulling into a parking space proceeding at a very slow speed, when there was a sudden surge in acceleration accompanied by a grinding/acceleration sound. I hit the brake to no effect, and the vehicle jumped the curb and hit a building shop and entered the shop. The air bags did not deploy, and I was shaken up but not injured. Thankfully, there was no one at the front desk area of the business. The car was not drivable and was towed to a body shop.
Corrective Action:
I was involved in an accident that I believe was caused by sudden unintended acceleration (sua). In a very busy commercial parking lot, I was pulling into a parking space proceeding at a very slow speed, when there was a sudden surge in acceleration accompanied by a grinding/acceleration sound. I hit the brake to no effect, and the vehicle jumped the curb and hit a building shop and entered the shop. The air bags did not deploy, and I was shaken up but not injured. Thankfully, there was no one at the front desk area of the business. The car was not drivable and was towed to a body shop.
Additional Notes:
I was involved in an accident that I believe was caused by sudden unintended acceleration (sua). In a very busy commercial parking lot, I was pulling into a parking space proceeding at a very slow speed, when there was a sudden surge in acceleration accompanied by a grinding/acceleration sound. I hit the brake to no effect, and the vehicle jumped the curb and hit a building shop and entered the shop. The air bags did not deploy, and I was shaken up but not injured. Thankfully, there was no one at the front desk area of the business. The car was not drivable and was towed to a body shop.
Mfg Campaign: 11433498
Recall Date: Sep 19, 2021
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
Our 2019 Highlander xle ( VIN [XXX]) is currently at the Lonestar service department. Service Rep ([XXX]), Assistant Sales Manager [XXX], and [XXX], were fully advised of the stall problems of our vehicle on 9/13/2031. Our paperwork on previous tall repairs were left with [XXX]. On 9/13/2021, we left our 2019, Highlander XLE in the Toyota Lonestar Service department, Lewisville, Texas, for stalling (would not drive) repairs. They were fully notified of several stall episodes. The most recent stall was while driving, 30 mph in Denton, Texas, in heavy traffic, in the middle of an intersection. My wife was terrified when the car stalled. The screen went black. Her car mileage was 9344 mileage at this most recent problem 9/2021. My wife when she starts the car leaving the house. She always going through the procedure to turn off the "start/stop" function, before leaving our residence ("manually turns off the auto stop-start feature"). This vehicle has stalled, several times, in heavy traffic while wife was driving, putting my wife in personal danger. The vehicle is very much at risk of a serious traffic accident. The Toyota dealer, in Denton Texas, has been made aware this problem, when it was returned for service repairs several times. They have not fixed this on going problem at all. This car is a "Lemon". This problem has occurred (stalls occurred on 3/16/2021, and 3/26/2021, 5/17/2019)The care was taken to Lonestar Toyota and Denton Toyota for repairs on these stall occasions. My wife says there were additional stall episodes. The Denton Police have a report of my wife being stalled on I-35 in heavy traffic on 3/5/2021. We waited in a police car for four hours for a tow truck, because of dangerous fast traffic. My wife says two other police departments have similar reports of these stall episodes, when police responded, (Flower Mound Police was one she recalled. https://www.consumerreports.org/car-recalls-defec INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.
Corrective Action:
Our 2019 Highlander xle ( VIN [XXX]) is currently at the Lonestar service department. Service Rep ([XXX]), Assistant Sales Manager [XXX], and [XXX], were fully advised of the stall problems of our vehicle on 9/13/2031. Our paperwork on previous tall repairs were left with [XXX]. On 9/13/2021, we left our 2019, Highlander XLE in the Toyota Lonestar Service department, Lewisville, Texas, for stalling (would not drive) repairs. They were fully notified of several stall episodes. The most recent stall was while driving, 30 mph in Denton, Texas, in heavy traffic, in the middle of an intersection. My wife was terrified when the car stalled. The screen went black. Her car mileage was 9344 mileage at this most recent problem 9/2021. My wife when she starts the car leaving the house. She always going through the procedure to turn off the "start/stop" function, before leaving our residence ("manually turns off the auto stop-start feature"). This vehicle has stalled, several times, in heavy traffic while wife was driving, putting my wife in personal danger. The vehicle is very much at risk of a serious traffic accident. The Toyota dealer, in Denton Texas, has been made aware this problem, when it was returned for service repairs several times. They have not fixed this on going problem at all. This car is a "Lemon". This problem has occurred (stalls occurred on 3/16/2021, and 3/26/2021, 5/17/2019)The care was taken to Lonestar Toyota and Denton Toyota for repairs on these stall occasions. My wife says there were additional stall episodes. The Denton Police have a report of my wife being stalled on I-35 in heavy traffic on 3/5/2021. We waited in a police car for four hours for a tow truck, because of dangerous fast traffic. My wife says two other police departments have similar reports of these stall episodes, when police responded, (Flower Mound Police was one she recalled. https://www.consumerreports.org/car-recalls-defec INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.
Additional Notes:
Our 2019 Highlander xle ( VIN [XXX]) is currently at the Lonestar service department. Service Rep ([XXX]), Assistant Sales Manager [XXX], and [XXX], were fully advised of the stall problems of our vehicle on 9/13/2031. Our paperwork on previous tall repairs were left with [XXX]. On 9/13/2021, we left our 2019, Highlander XLE in the Toyota Lonestar Service department, Lewisville, Texas, for stalling (would not drive) repairs. They were fully notified of several stall episodes. The most recent stall was while driving, 30 mph in Denton, Texas, in heavy traffic, in the middle of an intersection. My wife was terrified when the car stalled. The screen went black. Her car mileage was 9344 mileage at this most recent problem 9/2021. My wife when she starts the car leaving the house. She always going through the procedure to turn off the "start/stop" function, before leaving our residence ("manually turns off the auto stop-start feature"). This vehicle has stalled, several times, in heavy traffic while wife was driving, putting my wife in personal danger. The vehicle is very much at risk of a serious traffic accident. The Toyota dealer, in Denton Texas, has been made aware this problem, when it was returned for service repairs several times. They have not fixed this on going problem at all. This car is a "Lemon". This problem has occurred (stalls occurred on 3/16/2021, and 3/26/2021, 5/17/2019)The care was taken to Lonestar Toyota and Denton Toyota for repairs on these stall occasions. My wife says there were additional stall episodes. The Denton Police have a report of my wife being stalled on I-35 in heavy traffic on 3/5/2021. We waited in a police car for four hours for a tow truck, because of dangerous fast traffic. My wife says two other police departments have similar reports of these stall episodes, when police responded, (Flower Mound Police was one she recalled. https://www.consumerreports.org/car-recalls-defec INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.
Mfg Campaign: 11432853
Recall Date: Sep 14, 2021
Toyota Motor Corporation
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Our 2019 Highlander xle ( VIN [XXX]) is currently at the Lonestar service department. Service Rep ([XXX]), Assistant Sales Manager [XXX], and [XXX], were fully advised of the stall problems of our vehicle on 9/13/2031. Our paperwork on previous tall repairs were left with [XXX]. On 9/13/2021, we left our 2019, Highlander XLE in the Toyota Lonestar Service department, Lewisville, Texas, for stalling (would not drive) repairs. They were fully notified of several stall episodes. The most recent stall was while driving, 30 mph in Denton, Texas, in heavy traffic, in the middle of an intersection. My wife was terrified when the car stalled. The screen went black. Her car mileage was 9344 mileage at this most recent problem 9/2021. My wife when she starts the car leaving the house. She always going through the procedure to turn off the "start/stop" function, before leaving our residence ("manually turns off the auto stop-start feature"). This vehicle has stalled, several times, in heavy traffic while wife was driving, putting my wife in personal danger. The vehicle is very much at risk of a serious traffic accident. The Toyota dealer, in Denton Texas, has been made aware this problem, when it was returned for service repairs several times. They have not fixed this on going problem at all. This car is a "Lemon". This problem has occurred (stalls occurred on 3/16/2021, and 3/26/2021, 5/17/2019)The care was taken to Lonestar Toyota and Denton Toyota for repairs on these stall occasions. My wife says there were additional stall episodes. The Denton Police have a report of my wife being stalled on I-35 in heavy traffic on 3/5/2021. We waited in a police car for four hours for a tow truck, because of dangerous fast traffic. My wife says two other police departments have similar reports of these stall episodes, when police responded, (Flower Mound Police was one she recalled. https://www.consumerreports.org/car-recalls-defec INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.
Corrective Action:
Our 2019 Highlander xle ( VIN [XXX]) is currently at the Lonestar service department. Service Rep ([XXX]), Assistant Sales Manager [XXX], and [XXX], were fully advised of the stall problems of our vehicle on 9/13/2031. Our paperwork on previous tall repairs were left with [XXX]. On 9/13/2021, we left our 2019, Highlander XLE in the Toyota Lonestar Service department, Lewisville, Texas, for stalling (would not drive) repairs. They were fully notified of several stall episodes. The most recent stall was while driving, 30 mph in Denton, Texas, in heavy traffic, in the middle of an intersection. My wife was terrified when the car stalled. The screen went black. Her car mileage was 9344 mileage at this most recent problem 9/2021. My wife when she starts the car leaving the house. She always going through the procedure to turn off the "start/stop" function, before leaving our residence ("manually turns off the auto stop-start feature"). This vehicle has stalled, several times, in heavy traffic while wife was driving, putting my wife in personal danger. The vehicle is very much at risk of a serious traffic accident. The Toyota dealer, in Denton Texas, has been made aware this problem, when it was returned for service repairs several times. They have not fixed this on going problem at all. This car is a "Lemon". This problem has occurred (stalls occurred on 3/16/2021, and 3/26/2021, 5/17/2019)The care was taken to Lonestar Toyota and Denton Toyota for repairs on these stall occasions. My wife says there were additional stall episodes. The Denton Police have a report of my wife being stalled on I-35 in heavy traffic on 3/5/2021. We waited in a police car for four hours for a tow truck, because of dangerous fast traffic. My wife says two other police departments have similar reports of these stall episodes, when police responded, (Flower Mound Police was one she recalled. https://www.consumerreports.org/car-recalls-defec INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.
Additional Notes:
Our 2019 Highlander xle ( VIN [XXX]) is currently at the Lonestar service department. Service Rep ([XXX]), Assistant Sales Manager [XXX], and [XXX], were fully advised of the stall problems of our vehicle on 9/13/2031. Our paperwork on previous tall repairs were left with [XXX]. On 9/13/2021, we left our 2019, Highlander XLE in the Toyota Lonestar Service department, Lewisville, Texas, for stalling (would not drive) repairs. They were fully notified of several stall episodes. The most recent stall was while driving, 30 mph in Denton, Texas, in heavy traffic, in the middle of an intersection. My wife was terrified when the car stalled. The screen went black. Her car mileage was 9344 mileage at this most recent problem 9/2021. My wife when she starts the car leaving the house. She always going through the procedure to turn off the "start/stop" function, before leaving our residence ("manually turns off the auto stop-start feature"). This vehicle has stalled, several times, in heavy traffic while wife was driving, putting my wife in personal danger. The vehicle is very much at risk of a serious traffic accident. The Toyota dealer, in Denton Texas, has been made aware this problem, when it was returned for service repairs several times. They have not fixed this on going problem at all. This car is a "Lemon". This problem has occurred (stalls occurred on 3/16/2021, and 3/26/2021, 5/17/2019)The care was taken to Lonestar Toyota and Denton Toyota for repairs on these stall occasions. My wife says there were additional stall episodes. The Denton Police have a report of my wife being stalled on I-35 in heavy traffic on 3/5/2021. We waited in a police car for four hours for a tow truck, because of dangerous fast traffic. My wife says two other police departments have similar reports of these stall episodes, when police responded, (Flower Mound Police was one she recalled. https://www.consumerreports.org/car-recalls-defec INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.
Mfg Campaign: 11432853
Recall Date: Sep 14, 2021
Toyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
Our 2019 Highlander xle ( VIN [XXX]) is currently at the Lonestar service department. Service Rep ([XXX]), Assistant Sales Manager [XXX], and [XXX], were fully advised of the stall problems of our vehicle on 9/13/2031. Our paperwork on previous tall repairs were left with [XXX]. On 9/13/2021, we left our 2019, Highlander XLE in the Toyota Lonestar Service department, Lewisville, Texas, for stalling (would not drive) repairs. They were fully notified of several stall episodes. The most recent stall was while driving, 30 mph in Denton, Texas, in heavy traffic, in the middle of an intersection. My wife was terrified when the car stalled. The screen went black. Her car mileage was 9344 mileage at this most recent problem 9/2021. My wife when she starts the car leaving the house. She always going through the procedure to turn off the "start/stop" function, before leaving our residence ("manually turns off the auto stop-start feature"). This vehicle has stalled, several times, in heavy traffic while wife was driving, putting my wife in personal danger. The vehicle is very much at risk of a serious traffic accident. The Toyota dealer, in Denton Texas, has been made aware this problem, when it was returned for service repairs several times. They have not fixed this on going problem at all. This car is a "Lemon". This problem has occurred (stalls occurred on 3/16/2021, and 3/26/2021, 5/17/2019)The care was taken to Lonestar Toyota and Denton Toyota for repairs on these stall occasions. My wife says there were additional stall episodes. The Denton Police have a report of my wife being stalled on I-35 in heavy traffic on 3/5/2021. We waited in a police car for four hours for a tow truck, because of dangerous fast traffic. My wife says two other police departments have similar reports of these stall episodes, when police responded, (Flower Mound Police was one she recalled. https://www.consumerreports.org/car-recalls-defec INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.
Corrective Action:
Our 2019 Highlander xle ( VIN [XXX]) is currently at the Lonestar service department. Service Rep ([XXX]), Assistant Sales Manager [XXX], and [XXX], were fully advised of the stall problems of our vehicle on 9/13/2031. Our paperwork on previous tall repairs were left with [XXX]. On 9/13/2021, we left our 2019, Highlander XLE in the Toyota Lonestar Service department, Lewisville, Texas, for stalling (would not drive) repairs. They were fully notified of several stall episodes. The most recent stall was while driving, 30 mph in Denton, Texas, in heavy traffic, in the middle of an intersection. My wife was terrified when the car stalled. The screen went black. Her car mileage was 9344 mileage at this most recent problem 9/2021. My wife when she starts the car leaving the house. She always going through the procedure to turn off the "start/stop" function, before leaving our residence ("manually turns off the auto stop-start feature"). This vehicle has stalled, several times, in heavy traffic while wife was driving, putting my wife in personal danger. The vehicle is very much at risk of a serious traffic accident. The Toyota dealer, in Denton Texas, has been made aware this problem, when it was returned for service repairs several times. They have not fixed this on going problem at all. This car is a "Lemon". This problem has occurred (stalls occurred on 3/16/2021, and 3/26/2021, 5/17/2019)The care was taken to Lonestar Toyota and Denton Toyota for repairs on these stall occasions. My wife says there were additional stall episodes. The Denton Police have a report of my wife being stalled on I-35 in heavy traffic on 3/5/2021. We waited in a police car for four hours for a tow truck, because of dangerous fast traffic. My wife says two other police departments have similar reports of these stall episodes, when police responded, (Flower Mound Police was one she recalled. https://www.consumerreports.org/car-recalls-defec INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.
Additional Notes:
Our 2019 Highlander xle ( VIN [XXX]) is currently at the Lonestar service department. Service Rep ([XXX]), Assistant Sales Manager [XXX], and [XXX], were fully advised of the stall problems of our vehicle on 9/13/2031. Our paperwork on previous tall repairs were left with [XXX]. On 9/13/2021, we left our 2019, Highlander XLE in the Toyota Lonestar Service department, Lewisville, Texas, for stalling (would not drive) repairs. They were fully notified of several stall episodes. The most recent stall was while driving, 30 mph in Denton, Texas, in heavy traffic, in the middle of an intersection. My wife was terrified when the car stalled. The screen went black. Her car mileage was 9344 mileage at this most recent problem 9/2021. My wife when she starts the car leaving the house. She always going through the procedure to turn off the "start/stop" function, before leaving our residence ("manually turns off the auto stop-start feature"). This vehicle has stalled, several times, in heavy traffic while wife was driving, putting my wife in personal danger. The vehicle is very much at risk of a serious traffic accident. The Toyota dealer, in Denton Texas, has been made aware this problem, when it was returned for service repairs several times. They have not fixed this on going problem at all. This car is a "Lemon". This problem has occurred (stalls occurred on 3/16/2021, and 3/26/2021, 5/17/2019)The care was taken to Lonestar Toyota and Denton Toyota for repairs on these stall occasions. My wife says there were additional stall episodes. The Denton Police have a report of my wife being stalled on I-35 in heavy traffic on 3/5/2021. We waited in a police car for four hours for a tow truck, because of dangerous fast traffic. My wife says two other police departments have similar reports of these stall episodes, when police responded, (Flower Mound Police was one she recalled. https://www.consumerreports.org/car-recalls-defec INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.
Mfg Campaign: 11432853
Recall Date: Sep 14, 2021
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
While driving threw a construction zone the car upfront of me stopped. Upon applying the brakes nothing happened. There was a tractor trailer beside us and I was at the reR and another car was at the front plenty of time to stop. Brakes didn't activate until right before impact and the nose dove down. ABS never activated and the collision avoidance never activated. I was traveling with my wife and two young kids lucky no one was hurt and I had no avenue of escape due to cement barriers and 18 wheeler.
Corrective Action:
While driving threw a construction zone the car upfront of me stopped. Upon applying the brakes nothing happened. There was a tractor trailer beside us and I was at the reR and another car was at the front plenty of time to stop. Brakes didn't activate until right before impact and the nose dove down. ABS never activated and the collision avoidance never activated. I was traveling with my wife and two young kids lucky no one was hurt and I had no avenue of escape due to cement barriers and 18 wheeler.
Additional Notes:
While driving threw a construction zone the car upfront of me stopped. Upon applying the brakes nothing happened. There was a tractor trailer beside us and I was at the reR and another car was at the front plenty of time to stop. Brakes didn't activate until right before impact and the nose dove down. ABS never activated and the collision avoidance never activated. I was traveling with my wife and two young kids lucky no one was hurt and I had no avenue of escape due to cement barriers and 18 wheeler.
Mfg Campaign: 11432570
Recall Date: Sep 11, 2021
Toyota Motor Corporation
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
While driving threw a construction zone the car upfront of me stopped. Upon applying the brakes nothing happened. There was a tractor trailer beside us and I was at the reR and another car was at the front plenty of time to stop. Brakes didn't activate until right before impact and the nose dove down. ABS never activated and the collision avoidance never activated. I was traveling with my wife and two young kids lucky no one was hurt and I had no avenue of escape due to cement barriers and 18 wheeler.
Corrective Action:
While driving threw a construction zone the car upfront of me stopped. Upon applying the brakes nothing happened. There was a tractor trailer beside us and I was at the reR and another car was at the front plenty of time to stop. Brakes didn't activate until right before impact and the nose dove down. ABS never activated and the collision avoidance never activated. I was traveling with my wife and two young kids lucky no one was hurt and I had no avenue of escape due to cement barriers and 18 wheeler.
Additional Notes:
While driving threw a construction zone the car upfront of me stopped. Upon applying the brakes nothing happened. There was a tractor trailer beside us and I was at the reR and another car was at the front plenty of time to stop. Brakes didn't activate until right before impact and the nose dove down. ABS never activated and the collision avoidance never activated. I was traveling with my wife and two young kids lucky no one was hurt and I had no avenue of escape due to cement barriers and 18 wheeler.
Mfg Campaign: 11432570
Recall Date: Sep 11, 2021
Toyota Motor Corporation
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
We purchased our brand new Toyota from the dealership in July of 2019. We used the dealership for every scheduled maintenance and maintained updated contact information the whole time. On August 6, 2021 when we were approximately 100 miles from home our car stalled abruptly in the middle of an intersection. The car was not driveable so we called a tow truck and we’re able to obtain a rental car. The car was towed to the nearest dealership which informed us the problem was due to a recalled faulty fuel pump. ( The first we had ever heard of the recall) The dealership fixed the car free of charge but denied us twice when we asked for approximately $450. 00 in reimbursement charges for the tow truck and car rental. We finally received a notice concerning the very long ongoing recall on or about September 2, 2021. We feel Toyota possibly knew about the dangerous recall when they sold us the car in July 2019. Thankfully it happened just as we were leaving a red light and no one was coming through the intersection, so no crash occurred
Corrective Action:
We purchased our brand new Toyota from the dealership in July of 2019. We used the dealership for every scheduled maintenance and maintained updated contact information the whole time. On August 6, 2021 when we were approximately 100 miles from home our car stalled abruptly in the middle of an intersection. The car was not driveable so we called a tow truck and we’re able to obtain a rental car. The car was towed to the nearest dealership which informed us the problem was due to a recalled faulty fuel pump. ( The first we had ever heard of the recall) The dealership fixed the car free of charge but denied us twice when we asked for approximately $450. 00 in reimbursement charges for the tow truck and car rental. We finally received a notice concerning the very long ongoing recall on or about September 2, 2021. We feel Toyota possibly knew about the dangerous recall when they sold us the car in July 2019. Thankfully it happened just as we were leaving a red light and no one was coming through the intersection, so no crash occurred
Additional Notes:
We purchased our brand new Toyota from the dealership in July of 2019. We used the dealership for every scheduled maintenance and maintained updated contact information the whole time. On August 6, 2021 when we were approximately 100 miles from home our car stalled abruptly in the middle of an intersection. The car was not driveable so we called a tow truck and we’re able to obtain a rental car. The car was towed to the nearest dealership which informed us the problem was due to a recalled faulty fuel pump. ( The first we had ever heard of the recall) The dealership fixed the car free of charge but denied us twice when we asked for approximately $450. 00 in reimbursement charges for the tow truck and car rental. We finally received a notice concerning the very long ongoing recall on or about September 2, 2021. We feel Toyota possibly knew about the dangerous recall when they sold us the car in July 2019. Thankfully it happened just as we were leaving a red light and no one was coming through the intersection, so no crash occurred
Mfg Campaign: 11432618
Recall Date: Sep 11, 2021
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Vehicle will slip into drive without the hybrid system engaging, allowing vehicle to roll without brakes or steering.
Corrective Action:
Vehicle will slip into drive without the hybrid system engaging, allowing vehicle to roll without brakes or steering.
Additional Notes:
Vehicle will slip into drive without the hybrid system engaging, allowing vehicle to roll without brakes or steering.
Mfg Campaign: 11430754
Recall Date: Aug 27, 2021
Toyota Motor Corporation
Defect Description:
FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP
Potential Consequences:
2019 TOYOTA HIGHLANDER. CONSUMER WRITES SEEKING REIMBURSEMENT FOR VEHICLE REPAIRS RELATED TO SAFETY RECALL. THE CONSUMER REQUESTED TO BE REMOVED FROM THE RECALL LIST AS THE VEHICLE HAS BEEN REPAIRED.
Corrective Action:
2019 TOYOTA HIGHLANDER. CONSUMER WRITES SEEKING REIMBURSEMENT FOR VEHICLE REPAIRS RELATED TO SAFETY RECALL. THE CONSUMER REQUESTED TO BE REMOVED FROM THE RECALL LIST AS THE VEHICLE HAS BEEN REPAIRED.
Additional Notes:
2019 TOYOTA HIGHLANDER. CONSUMER WRITES SEEKING REIMBURSEMENT FOR VEHICLE REPAIRS RELATED TO SAFETY RECALL. THE CONSUMER REQUESTED TO BE REMOVED FROM THE RECALL LIST AS THE VEHICLE HAS BEEN REPAIRED.
Mfg Campaign: 11428988
Recall Date: Aug 13, 2021
Toyota Motor Corporation
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Problems: 1) Check Engine Light lit up. 2) "Hybrid System Malfunction" warning on heads-up display. 3) "Pre-Collision System Failure" warning on Heads-Up Display. 4) Gasoline engine stalls after an intentional deceleration and is unable to come back up to speed. First Event: On July 4th, my wife and I were driving on an interstate highway. We entered an exit ramp interchange to merge onto another highway and when trying to accelerate the car suddenly became sluggish, and gave messages for problems 1), 2), and 4) stated above. Problem 3) did not occur during this event. Messages stated to pull over in a safe location. We parked on the shoulder and immediately shut the car off, waited 5 minutes and then started the car again. We were able to drive to the next off-ramp to a city street (about 100 yards) before the engine started becoming sluggish again and lurching, error messages remained throughout the event. OBD codes stated simply "faulty engine" on a car with 16,000 miles. Dealership was unable to find a cause, but did find a code for ignition failure. They checked some things but did not do any repairs, and were unable to replicate the issue as it seemed to have cleared. Diagnosis was "vapor-lock" and no explanation for why. Second Event: On August 6th, my wife was driving the vehicle to visit family, when pulling onto an exit ramp, was unable to accelerate again afterwards. All the same warnings popped up, but this time also had problem 3). Engine stalled when warnings appeared and did the same sluggish lurching. After pulling off in a safe area, Shut the car off and tried to restart 4 times, warning did not clear. Gasoline Engine does not operate when pedal is pressed. Shut the car down for 2 hours and tried to restart afterwards, warnings still present, engine now runs when pedal is pressed, but stalls when idle. Shutdown for another hour while waiting for a tow, warnings still present, still stalls when idle. Waiting on callback from dealership.
Corrective Action:
Problems: 1) Check Engine Light lit up. 2) "Hybrid System Malfunction" warning on heads-up display. 3) "Pre-Collision System Failure" warning on Heads-Up Display. 4) Gasoline engine stalls after an intentional deceleration and is unable to come back up to speed. First Event: On July 4th, my wife and I were driving on an interstate highway. We entered an exit ramp interchange to merge onto another highway and when trying to accelerate the car suddenly became sluggish, and gave messages for problems 1), 2), and 4) stated above. Problem 3) did not occur during this event. Messages stated to pull over in a safe location. We parked on the shoulder and immediately shut the car off, waited 5 minutes and then started the car again. We were able to drive to the next off-ramp to a city street (about 100 yards) before the engine started becoming sluggish again and lurching, error messages remained throughout the event. OBD codes stated simply "faulty engine" on a car with 16,000 miles. Dealership was unable to find a cause, but did find a code for ignition failure. They checked some things but did not do any repairs, and were unable to replicate the issue as it seemed to have cleared. Diagnosis was "vapor-lock" and no explanation for why. Second Event: On August 6th, my wife was driving the vehicle to visit family, when pulling onto an exit ramp, was unable to accelerate again afterwards. All the same warnings popped up, but this time also had problem 3). Engine stalled when warnings appeared and did the same sluggish lurching. After pulling off in a safe area, Shut the car off and tried to restart 4 times, warning did not clear. Gasoline Engine does not operate when pedal is pressed. Shut the car down for 2 hours and tried to restart afterwards, warnings still present, engine now runs when pedal is pressed, but stalls when idle. Shutdown for another hour while waiting for a tow, warnings still present, still stalls when idle. Waiting on callback from dealership.
Additional Notes:
Problems: 1) Check Engine Light lit up. 2) "Hybrid System Malfunction" warning on heads-up display. 3) "Pre-Collision System Failure" warning on Heads-Up Display. 4) Gasoline engine stalls after an intentional deceleration and is unable to come back up to speed. First Event: On July 4th, my wife and I were driving on an interstate highway. We entered an exit ramp interchange to merge onto another highway and when trying to accelerate the car suddenly became sluggish, and gave messages for problems 1), 2), and 4) stated above. Problem 3) did not occur during this event. Messages stated to pull over in a safe location. We parked on the shoulder and immediately shut the car off, waited 5 minutes and then started the car again. We were able to drive to the next off-ramp to a city street (about 100 yards) before the engine started becoming sluggish again and lurching, error messages remained throughout the event. OBD codes stated simply "faulty engine" on a car with 16,000 miles. Dealership was unable to find a cause, but did find a code for ignition failure. They checked some things but did not do any repairs, and were unable to replicate the issue as it seemed to have cleared. Diagnosis was "vapor-lock" and no explanation for why. Second Event: On August 6th, my wife was driving the vehicle to visit family, when pulling onto an exit ramp, was unable to accelerate again afterwards. All the same warnings popped up, but this time also had problem 3). Engine stalled when warnings appeared and did the same sluggish lurching. After pulling off in a safe area, Shut the car off and tried to restart 4 times, warning did not clear. Gasoline Engine does not operate when pedal is pressed. Shut the car down for 2 hours and tried to restart afterwards, warnings still present, engine now runs when pedal is pressed, but stalls when idle. Shutdown for another hour while waiting for a tow, warnings still present, still stalls when idle. Waiting on callback from dealership.
Mfg Campaign: 11428198
Recall Date: Aug 7, 2021
Toyota Motor Corporation
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Problems: 1) Check Engine Light lit up. 2) "Hybrid System Malfunction" warning on heads-up display. 3) "Pre-Collision System Failure" warning on Heads-Up Display. 4) Gasoline engine stalls after an intentional deceleration and is unable to come back up to speed. First Event: On July 4th, my wife and I were driving on an interstate highway. We entered an exit ramp interchange to merge onto another highway and when trying to accelerate the car suddenly became sluggish, and gave messages for problems 1), 2), and 4) stated above. Problem 3) did not occur during this event. Messages stated to pull over in a safe location. We parked on the shoulder and immediately shut the car off, waited 5 minutes and then started the car again. We were able to drive to the next off-ramp to a city street (about 100 yards) before the engine started becoming sluggish again and lurching, error messages remained throughout the event. OBD codes stated simply "faulty engine" on a car with 16,000 miles. Dealership was unable to find a cause, but did find a code for ignition failure. They checked some things but did not do any repairs, and were unable to replicate the issue as it seemed to have cleared. Diagnosis was "vapor-lock" and no explanation for why. Second Event: On August 6th, my wife was driving the vehicle to visit family, when pulling onto an exit ramp, was unable to accelerate again afterwards. All the same warnings popped up, but this time also had problem 3). Engine stalled when warnings appeared and did the same sluggish lurching. After pulling off in a safe area, Shut the car off and tried to restart 4 times, warning did not clear. Gasoline Engine does not operate when pedal is pressed. Shut the car down for 2 hours and tried to restart afterwards, warnings still present, engine now runs when pedal is pressed, but stalls when idle. Shutdown for another hour while waiting for a tow, warnings still present, still stalls when idle. Waiting on callback from dealership.
Corrective Action:
Problems: 1) Check Engine Light lit up. 2) "Hybrid System Malfunction" warning on heads-up display. 3) "Pre-Collision System Failure" warning on Heads-Up Display. 4) Gasoline engine stalls after an intentional deceleration and is unable to come back up to speed. First Event: On July 4th, my wife and I were driving on an interstate highway. We entered an exit ramp interchange to merge onto another highway and when trying to accelerate the car suddenly became sluggish, and gave messages for problems 1), 2), and 4) stated above. Problem 3) did not occur during this event. Messages stated to pull over in a safe location. We parked on the shoulder and immediately shut the car off, waited 5 minutes and then started the car again. We were able to drive to the next off-ramp to a city street (about 100 yards) before the engine started becoming sluggish again and lurching, error messages remained throughout the event. OBD codes stated simply "faulty engine" on a car with 16,000 miles. Dealership was unable to find a cause, but did find a code for ignition failure. They checked some things but did not do any repairs, and were unable to replicate the issue as it seemed to have cleared. Diagnosis was "vapor-lock" and no explanation for why. Second Event: On August 6th, my wife was driving the vehicle to visit family, when pulling onto an exit ramp, was unable to accelerate again afterwards. All the same warnings popped up, but this time also had problem 3). Engine stalled when warnings appeared and did the same sluggish lurching. After pulling off in a safe area, Shut the car off and tried to restart 4 times, warning did not clear. Gasoline Engine does not operate when pedal is pressed. Shut the car down for 2 hours and tried to restart afterwards, warnings still present, engine now runs when pedal is pressed, but stalls when idle. Shutdown for another hour while waiting for a tow, warnings still present, still stalls when idle. Waiting on callback from dealership.
Additional Notes:
Problems: 1) Check Engine Light lit up. 2) "Hybrid System Malfunction" warning on heads-up display. 3) "Pre-Collision System Failure" warning on Heads-Up Display. 4) Gasoline engine stalls after an intentional deceleration and is unable to come back up to speed. First Event: On July 4th, my wife and I were driving on an interstate highway. We entered an exit ramp interchange to merge onto another highway and when trying to accelerate the car suddenly became sluggish, and gave messages for problems 1), 2), and 4) stated above. Problem 3) did not occur during this event. Messages stated to pull over in a safe location. We parked on the shoulder and immediately shut the car off, waited 5 minutes and then started the car again. We were able to drive to the next off-ramp to a city street (about 100 yards) before the engine started becoming sluggish again and lurching, error messages remained throughout the event. OBD codes stated simply "faulty engine" on a car with 16,000 miles. Dealership was unable to find a cause, but did find a code for ignition failure. They checked some things but did not do any repairs, and were unable to replicate the issue as it seemed to have cleared. Diagnosis was "vapor-lock" and no explanation for why. Second Event: On August 6th, my wife was driving the vehicle to visit family, when pulling onto an exit ramp, was unable to accelerate again afterwards. All the same warnings popped up, but this time also had problem 3). Engine stalled when warnings appeared and did the same sluggish lurching. After pulling off in a safe area, Shut the car off and tried to restart 4 times, warning did not clear. Gasoline Engine does not operate when pedal is pressed. Shut the car down for 2 hours and tried to restart afterwards, warnings still present, engine now runs when pedal is pressed, but stalls when idle. Shutdown for another hour while waiting for a tow, warnings still present, still stalls when idle. Waiting on callback from dealership.
Mfg Campaign: 11428198
Recall Date: Aug 7, 2021
Toyota Motor Corporation
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Problems: 1) Check Engine Light lit up. 2) "Hybrid System Malfunction" warning on heads-up display. 3) "Pre-Collision System Failure" warning on Heads-Up Display. 4) Gasoline engine stalls after an intentional deceleration and is unable to come back up to speed. First Event: On July 4th, my wife and I were driving on an interstate highway. We entered an exit ramp interchange to merge onto another highway and when trying to accelerate the car suddenly became sluggish, and gave messages for problems 1), 2), and 4) stated above. Problem 3) did not occur during this event. Messages stated to pull over in a safe location. We parked on the shoulder and immediately shut the car off, waited 5 minutes and then started the car again. We were able to drive to the next off-ramp to a city street (about 100 yards) before the engine started becoming sluggish again and lurching, error messages remained throughout the event. OBD codes stated simply "faulty engine" on a car with 16,000 miles. Dealership was unable to find a cause, but did find a code for ignition failure. They checked some things but did not do any repairs, and were unable to replicate the issue as it seemed to have cleared. Diagnosis was "vapor-lock" and no explanation for why. Second Event: On August 6th, my wife was driving the vehicle to visit family, when pulling onto an exit ramp, was unable to accelerate again afterwards. All the same warnings popped up, but this time also had problem 3). Engine stalled when warnings appeared and did the same sluggish lurching. After pulling off in a safe area, Shut the car off and tried to restart 4 times, warning did not clear. Gasoline Engine does not operate when pedal is pressed. Shut the car down for 2 hours and tried to restart afterwards, warnings still present, engine now runs when pedal is pressed, but stalls when idle. Shutdown for another hour while waiting for a tow, warnings still present, still stalls when idle. Waiting on callback from dealership.
Corrective Action:
Problems: 1) Check Engine Light lit up. 2) "Hybrid System Malfunction" warning on heads-up display. 3) "Pre-Collision System Failure" warning on Heads-Up Display. 4) Gasoline engine stalls after an intentional deceleration and is unable to come back up to speed. First Event: On July 4th, my wife and I were driving on an interstate highway. We entered an exit ramp interchange to merge onto another highway and when trying to accelerate the car suddenly became sluggish, and gave messages for problems 1), 2), and 4) stated above. Problem 3) did not occur during this event. Messages stated to pull over in a safe location. We parked on the shoulder and immediately shut the car off, waited 5 minutes and then started the car again. We were able to drive to the next off-ramp to a city street (about 100 yards) before the engine started becoming sluggish again and lurching, error messages remained throughout the event. OBD codes stated simply "faulty engine" on a car with 16,000 miles. Dealership was unable to find a cause, but did find a code for ignition failure. They checked some things but did not do any repairs, and were unable to replicate the issue as it seemed to have cleared. Diagnosis was "vapor-lock" and no explanation for why. Second Event: On August 6th, my wife was driving the vehicle to visit family, when pulling onto an exit ramp, was unable to accelerate again afterwards. All the same warnings popped up, but this time also had problem 3). Engine stalled when warnings appeared and did the same sluggish lurching. After pulling off in a safe area, Shut the car off and tried to restart 4 times, warning did not clear. Gasoline Engine does not operate when pedal is pressed. Shut the car down for 2 hours and tried to restart afterwards, warnings still present, engine now runs when pedal is pressed, but stalls when idle. Shutdown for another hour while waiting for a tow, warnings still present, still stalls when idle. Waiting on callback from dealership.
Additional Notes:
Problems: 1) Check Engine Light lit up. 2) "Hybrid System Malfunction" warning on heads-up display. 3) "Pre-Collision System Failure" warning on Heads-Up Display. 4) Gasoline engine stalls after an intentional deceleration and is unable to come back up to speed. First Event: On July 4th, my wife and I were driving on an interstate highway. We entered an exit ramp interchange to merge onto another highway and when trying to accelerate the car suddenly became sluggish, and gave messages for problems 1), 2), and 4) stated above. Problem 3) did not occur during this event. Messages stated to pull over in a safe location. We parked on the shoulder and immediately shut the car off, waited 5 minutes and then started the car again. We were able to drive to the next off-ramp to a city street (about 100 yards) before the engine started becoming sluggish again and lurching, error messages remained throughout the event. OBD codes stated simply "faulty engine" on a car with 16,000 miles. Dealership was unable to find a cause, but did find a code for ignition failure. They checked some things but did not do any repairs, and were unable to replicate the issue as it seemed to have cleared. Diagnosis was "vapor-lock" and no explanation for why. Second Event: On August 6th, my wife was driving the vehicle to visit family, when pulling onto an exit ramp, was unable to accelerate again afterwards. All the same warnings popped up, but this time also had problem 3). Engine stalled when warnings appeared and did the same sluggish lurching. After pulling off in a safe area, Shut the car off and tried to restart 4 times, warning did not clear. Gasoline Engine does not operate when pedal is pressed. Shut the car down for 2 hours and tried to restart afterwards, warnings still present, engine now runs when pedal is pressed, but stalls when idle. Shutdown for another hour while waiting for a tow, warnings still present, still stalls when idle. Waiting on callback from dealership.
Mfg Campaign: 11428198
Recall Date: Aug 7, 2021
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
While driving onto an exit ramp I applied my brakes to my 2019 Toyota Highlander but the engine just roared up, took my foot off the brake and applied both feet to the brakes and the engine roared up again, I then came up right behind a car at the intersection and the front end collision did not stop me so I survived to the left lane but then I was headed into the highway and was T-boned by another Toyota Highlander and came to a stop on the right side of the highway. All the air bags deployed in the other SUV but none deployed in mine. The fireman had to use the jaws of life to get me out of the SUV. My wife and I were very shook up but had no serious injuries. But my brakes, the front-end collision, and the airbags all failed in the Toyota. My Highlander was totaled by my insurance company but they will not investigate the failures.
Corrective Action:
While driving onto an exit ramp I applied my brakes to my 2019 Toyota Highlander but the engine just roared up, took my foot off the brake and applied both feet to the brakes and the engine roared up again, I then came up right behind a car at the intersection and the front end collision did not stop me so I survived to the left lane but then I was headed into the highway and was T-boned by another Toyota Highlander and came to a stop on the right side of the highway. All the air bags deployed in the other SUV but none deployed in mine. The fireman had to use the jaws of life to get me out of the SUV. My wife and I were very shook up but had no serious injuries. But my brakes, the front-end collision, and the airbags all failed in the Toyota. My Highlander was totaled by my insurance company but they will not investigate the failures.
Additional Notes:
While driving onto an exit ramp I applied my brakes to my 2019 Toyota Highlander but the engine just roared up, took my foot off the brake and applied both feet to the brakes and the engine roared up again, I then came up right behind a car at the intersection and the front end collision did not stop me so I survived to the left lane but then I was headed into the highway and was T-boned by another Toyota Highlander and came to a stop on the right side of the highway. All the air bags deployed in the other SUV but none deployed in mine. The fireman had to use the jaws of life to get me out of the SUV. My wife and I were very shook up but had no serious injuries. But my brakes, the front-end collision, and the airbags all failed in the Toyota. My Highlander was totaled by my insurance company but they will not investigate the failures.
Mfg Campaign: 11426668
Recall Date: Jul 27, 2021
Toyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
While driving onto an exit ramp I applied my brakes to my 2019 Toyota Highlander but the engine just roared up, took my foot off the brake and applied both feet to the brakes and the engine roared up again, I then came up right behind a car at the intersection and the front end collision did not stop me so I survived to the left lane but then I was headed into the highway and was T-boned by another Toyota Highlander and came to a stop on the right side of the highway. All the air bags deployed in the other SUV but none deployed in mine. The fireman had to use the jaws of life to get me out of the SUV. My wife and I were very shook up but had no serious injuries. But my brakes, the front-end collision, and the airbags all failed in the Toyota. My Highlander was totaled by my insurance company but they will not investigate the failures.
Corrective Action:
While driving onto an exit ramp I applied my brakes to my 2019 Toyota Highlander but the engine just roared up, took my foot off the brake and applied both feet to the brakes and the engine roared up again, I then came up right behind a car at the intersection and the front end collision did not stop me so I survived to the left lane but then I was headed into the highway and was T-boned by another Toyota Highlander and came to a stop on the right side of the highway. All the air bags deployed in the other SUV but none deployed in mine. The fireman had to use the jaws of life to get me out of the SUV. My wife and I were very shook up but had no serious injuries. But my brakes, the front-end collision, and the airbags all failed in the Toyota. My Highlander was totaled by my insurance company but they will not investigate the failures.
Additional Notes:
While driving onto an exit ramp I applied my brakes to my 2019 Toyota Highlander but the engine just roared up, took my foot off the brake and applied both feet to the brakes and the engine roared up again, I then came up right behind a car at the intersection and the front end collision did not stop me so I survived to the left lane but then I was headed into the highway and was T-boned by another Toyota Highlander and came to a stop on the right side of the highway. All the air bags deployed in the other SUV but none deployed in mine. The fireman had to use the jaws of life to get me out of the SUV. My wife and I were very shook up but had no serious injuries. But my brakes, the front-end collision, and the airbags all failed in the Toyota. My Highlander was totaled by my insurance company but they will not investigate the failures.
Mfg Campaign: 11426668
Recall Date: Jul 27, 2021
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