TOYOTA HIGHLANDER 2019

Complete listing of complaints and recalls for this vehicle

436
Complaints
6
Recalls

Complaints & Recalls

436 Complaints 6 Recalls

Official Safety Recalls - Important!

6 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Toyota Motor Engineering & Manufacturing
NHTSA Campaign: 20V682000 SAFETY RECALL
1.5M Vehicles Affected
Recall Date: Nov 4, 2020
Safety Issue:

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.

Potential Risk:
If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
FREE Recall Solution:
Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Note: This recall is an expansion of recall 20V-012. Toyota's number for this recall is 20TA02. Lexus' number for this recall is 20LA01.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local TOYOTA dealer to schedule your FREE recall repair.
Manufacturer: TOYOTA
Mfg Campaign: 20TA02, 20LA01
Notice Date: Jan 21, 2021
Recall Date: Nov 4, 2020
Toyota Motor Engineering & Manufacturing
NHTSA Campaign: 20V012000 SAFETY RECALL
1.8M Vehicles Affected
Recall Date: Jan 13, 2020
Safety Issue:

Toyota Motor Engineering & Manufacturing (Toyota) recalled certain 2018-2019 4Runner, Highlander, Camry, Land Cruiser, Sequoia, Sienna, Tacoma and Tundra, and Lexus RC 300, RC 350, GS 350, GX 460, IS 300, LC 500, LS 500, LX 570, RX 350L, and 2019 Toyota Avalon and Corolla, and certain Lexus NX 300, and ES 350 vehicles on January 13, 2020. On March 4, 2020, Toyota expanded the recall to include certain 2014-2015 Toyota 4Runner and Land Cruiser, 2018 Avalon, Corolla, 2014 FJ Cruiser, 2017 Sienna and Lexus 2018 ES 350, 2018-2019 GS 300, 2013-2014 GS350, 2014-2015 GX 460, IS 350 and LX 570, 2014 IS F, 2018-2019 IS 350, LC 500H and LS 500H, 2013-2015 LS 460, 2015 NX 200T and RC350, 2017 RC 200T and RX 350. Toyota also removed the 2018-2019 Toyota 4Runner and Land Cruiser and 2018-2019 Lexus GX 460 and LX 570 and 2019 NX300 from inclusion in this recall. On March 19, 2020, Toyota expanded the recall to include 2015 Lexus GS350 vehicles. The low-pressure fuel pump inside the fuel tank may fail.

Potential Risk:
If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
FREE Recall Solution:
Toyota will notify owners, and dealers will replace the fuel pump, free of charge. The recall began May 4, 2020. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are 20TB02 and 20TA02 for Toyota vehicles and 20LB01 and 20LA01 for Lexus vehicles.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local TOYOTA dealer to schedule your FREE recall repair.
Manufacturer: TOYOTA
Mfg Campaign: 20TB02/20TA02/20LB01
Notice Date: May 1, 2020
Recall Date: Jan 13, 2020
Gulf States Toyota, Inc.
NHTSA Campaign: 19V244000 SAFETY RECALL
3.6K Vehicles Affected
Recall Date: Mar 27, 2019
Safety Issue:

Gulf States Toyota (GST) is recalling certain 2019 C-HR, 4Runner, Avalon, Avalon Hybrid, Camry, Camry Hybrid, Highlander, Land Cruiser, Prius, RAV4, Sequoia, Tacoma, Sienna, Tundra and Yaris vehicles. The text on the load capacity label may become illegible. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."

Potential Risk:
If the driver cannot read the label, they may unknowingly overload the vehicle, increasing the risk of a crash.
FREE Recall Solution:
GST will notify owners, and dealers will provide corrected load carrying capacity modification labels, free of charge. The recall began May 24, 2019. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 19R1.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local TOYOTA dealer to schedule your FREE recall repair.
Manufacturer: TOYOTA
Mfg Campaign: 19R1
Notice Date: May 24, 2019
Recall Date: Mar 27, 2019

Consumer Complaints

436 Complaints
Toyota Motor Corporation
Campaign: 11660682 Other
May 13, 2025
Defect Description:

POWER TRAIN

Potential Consequences:

At approximately 85K miles my 2019 Highlander began to exhibit a high pitched “whirring” sound upon accelerating. The noise stops once you take your foot off the gas. I brought the vehicle to my local Toyota dealership to investigate the noise. They concluded that it is the transmission and I would need to replace the entire transmission. There are no warning lights or other indications aside from the sound. Transmission fluid is clear of any shavings or other indicators of an issue. Toyota service stated they could not tell me if or when the transmission might fail, just that it should be replaced. There are multiple reports of similar occurrences on online Toyota forums. There are also recalls for the exact same sound for the 2018 Highlander. I opened a case with Toyota customer service and was told there was nothing they could do to assist.

Corrective Action:

At approximately 85K miles my 2019 Highlander began to exhibit a high pitched “whirring” sound upon accelerating. The noise stops once you take your foot off the gas. I brought the vehicle to my local Toyota dealership to investigate the noise. They concluded that it is the transmission and I would need to replace the entire transmission. There are no warning lights or other indications aside from the sound. Transmission fluid is clear of any shavings or other indicators of an issue. Toyota service stated they could not tell me if or when the transmission might fail, just that it should be replaced. There are multiple reports of similar occurrences on online Toyota forums. There are also recalls for the exact same sound for the 2018 Highlander. I opened a case with Toyota customer service and was told there was nothing they could do to assist.

Additional Notes:

At approximately 85K miles my 2019 Highlander began to exhibit a high pitched “whirring” sound upon accelerating. The noise stops once you take your foot off the gas. I brought the vehicle to my local Toyota dealership to investigate the noise. They concluded that it is the transmission and I would need to replace the entire transmission. There are no warning lights or other indications aside from the sound. Transmission fluid is clear of any shavings or other indicators of an issue. Toyota service stated they could not tell me if or when the transmission might fail, just that it should be replaced. There are multiple reports of similar occurrences on online Toyota forums. There are also recalls for the exact same sound for the 2018 Highlander. I opened a case with Toyota customer service and was told there was nothing they could do to assist.

Manufacturer: TOYOTA
Mfg Campaign: 11660682
Notice Date: May 13, 2025
Recall Date: May 13, 2025
Toyota Motor Corporation
Campaign: 11660270 Other
May 11, 2025
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

Complaint Regarding DCM Module Failure in 2019 Toyota Highlander Platinum Our 2019 Toyota Highlander Platinum is experiencing severe audio system malfunctions, beyond simple Bluetooth and connectivity failures. The vehicle sporadically emits an extremely loud screeching feedback sound upon startup and at unpredictable times while driving. This deafening noise is highly distracting to the driver, posing a significant safety risk. Toyota has been aware of this issue for years and documented it in Technical Service Bulletin T-SB-0112-20, which identifies the faulty vehicle assembly locations. However, despite widespread reports from owners and the high cost of repairs, Toyota has failed to issue a recall. Given the clear safety hazards associated with this defect, I firmly believe Toyota should recall affected Highlanders and provide immediate replacements for the defective DCM module. Owners should not be forced to cover costly repairs for a known issue that compromises driver safety.

Corrective Action:

Complaint Regarding DCM Module Failure in 2019 Toyota Highlander Platinum Our 2019 Toyota Highlander Platinum is experiencing severe audio system malfunctions, beyond simple Bluetooth and connectivity failures. The vehicle sporadically emits an extremely loud screeching feedback sound upon startup and at unpredictable times while driving. This deafening noise is highly distracting to the driver, posing a significant safety risk. Toyota has been aware of this issue for years and documented it in Technical Service Bulletin T-SB-0112-20, which identifies the faulty vehicle assembly locations. However, despite widespread reports from owners and the high cost of repairs, Toyota has failed to issue a recall. Given the clear safety hazards associated with this defect, I firmly believe Toyota should recall affected Highlanders and provide immediate replacements for the defective DCM module. Owners should not be forced to cover costly repairs for a known issue that compromises driver safety.

Additional Notes:

Complaint Regarding DCM Module Failure in 2019 Toyota Highlander Platinum Our 2019 Toyota Highlander Platinum is experiencing severe audio system malfunctions, beyond simple Bluetooth and connectivity failures. The vehicle sporadically emits an extremely loud screeching feedback sound upon startup and at unpredictable times while driving. This deafening noise is highly distracting to the driver, posing a significant safety risk. Toyota has been aware of this issue for years and documented it in Technical Service Bulletin T-SB-0112-20, which identifies the faulty vehicle assembly locations. However, despite widespread reports from owners and the high cost of repairs, Toyota has failed to issue a recall. Given the clear safety hazards associated with this defect, I firmly believe Toyota should recall affected Highlanders and provide immediate replacements for the defective DCM module. Owners should not be forced to cover costly repairs for a known issue that compromises driver safety.

Manufacturer: TOYOTA
Mfg Campaign: 11660270
Notice Date: May 11, 2025
Recall Date: May 11, 2025
Toyota Motor Corporation
Campaign: 11660277 Other
May 11, 2025
Defect Description:

POWER TRAIN

Potential Consequences:

A whinning noise can be heard from car while driving. Vehicle has just under 60k miles and dealer is saying the transmission is failing and it would need to be replaced. There was no warning lights or indication on display.

Corrective Action:

A whinning noise can be heard from car while driving. Vehicle has just under 60k miles and dealer is saying the transmission is failing and it would need to be replaced. There was no warning lights or indication on display.

Additional Notes:

A whinning noise can be heard from car while driving. Vehicle has just under 60k miles and dealer is saying the transmission is failing and it would need to be replaced. There was no warning lights or indication on display.

Manufacturer: TOYOTA
Mfg Campaign: 11660277
Notice Date: May 11, 2025
Recall Date: May 11, 2025
Toyota Motor Corporation
Campaign: 11660085 Other
May 9, 2025
Defect Description:

POWER TRAIN

Potential Consequences:

2019 toyota highlander bought 3/15/25 with approximately 82,000 miles. Started making whining noise 4/7/25. On 4/9/25 took vehicle to dealer 4/11/25 notified need new transmission and transaxle seal need on new transmission. 2 weeks later on 4/25/25 picked up vehicle drove home 3 days later noticed gear oil leaking and sprayed all over under chassis. Vehicle brought back to dealer on 4/29/25. On 4/30/25 notified needs new transaxle seal on new transmission. Notified on 5/9/25 new transmission will need to be replaced again. They stated there is gouging/nicks where transaxle and transmission connect. Dealer is saying there is no transmission to put in. Toyota has put a stop to all transmissions. So now I have a vehicle with only 82,000 miles and no way to fix it.

Corrective Action:

2019 toyota highlander bought 3/15/25 with approximately 82,000 miles. Started making whining noise 4/7/25. On 4/9/25 took vehicle to dealer 4/11/25 notified need new transmission and transaxle seal need on new transmission. 2 weeks later on 4/25/25 picked up vehicle drove home 3 days later noticed gear oil leaking and sprayed all over under chassis. Vehicle brought back to dealer on 4/29/25. On 4/30/25 notified needs new transaxle seal on new transmission. Notified on 5/9/25 new transmission will need to be replaced again. They stated there is gouging/nicks where transaxle and transmission connect. Dealer is saying there is no transmission to put in. Toyota has put a stop to all transmissions. So now I have a vehicle with only 82,000 miles and no way to fix it.

Additional Notes:

2019 toyota highlander bought 3/15/25 with approximately 82,000 miles. Started making whining noise 4/7/25. On 4/9/25 took vehicle to dealer 4/11/25 notified need new transmission and transaxle seal need on new transmission. 2 weeks later on 4/25/25 picked up vehicle drove home 3 days later noticed gear oil leaking and sprayed all over under chassis. Vehicle brought back to dealer on 4/29/25. On 4/30/25 notified needs new transaxle seal on new transmission. Notified on 5/9/25 new transmission will need to be replaced again. They stated there is gouging/nicks where transaxle and transmission connect. Dealer is saying there is no transmission to put in. Toyota has put a stop to all transmissions. So now I have a vehicle with only 82,000 miles and no way to fix it.

Manufacturer: TOYOTA
Mfg Campaign: 11660085
Notice Date: May 9, 2025
Recall Date: May 9, 2025
Toyota Motor Corporation
Campaign: 11659135 Other
May 5, 2025
Defect Description:

POWER TRAIN

Potential Consequences:

Transmission failed while driving down the highway almost causing an incident. These transmissions are very unsafe and should be recalled. Toyota refuses to take responsibility for this year Highlander although it is the same 80ua transmission that was recalled in the 2017 and 2018. While Toyota has said this problem has been remedied in the later years it is very false. Please do an investigation on this before people get hurt from accidents if they haven’t already.

Corrective Action:

Transmission failed while driving down the highway almost causing an incident. These transmissions are very unsafe and should be recalled. Toyota refuses to take responsibility for this year Highlander although it is the same 80ua transmission that was recalled in the 2017 and 2018. While Toyota has said this problem has been remedied in the later years it is very false. Please do an investigation on this before people get hurt from accidents if they haven’t already.

Additional Notes:

Transmission failed while driving down the highway almost causing an incident. These transmissions are very unsafe and should be recalled. Toyota refuses to take responsibility for this year Highlander although it is the same 80ua transmission that was recalled in the 2017 and 2018. While Toyota has said this problem has been remedied in the later years it is very false. Please do an investigation on this before people get hurt from accidents if they haven’t already.

Manufacturer: TOYOTA
Mfg Campaign: 11659135
Notice Date: May 5, 2025
Recall Date: May 5, 2025
Toyota Motor Corporation
Campaign: 11657441 Other
Apr 29, 2025
Defect Description:

POWER TRAIN

Potential Consequences:

The contact owns a 2019 Toyota Highlander. The contact stated while driving at an undisclosed speed, the contact became aware of an abnormal whining sound coming from the vehicle, and the transmission was shifting hard. No warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not yet repaired. The manufacturer was made aware of the failure, and a case was filed. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 95,000.

Corrective Action:

The contact owns a 2019 Toyota Highlander. The contact stated while driving at an undisclosed speed, the contact became aware of an abnormal whining sound coming from the vehicle, and the transmission was shifting hard. No warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not yet repaired. The manufacturer was made aware of the failure, and a case was filed. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 95,000.

Additional Notes:

The contact owns a 2019 Toyota Highlander. The contact stated while driving at an undisclosed speed, the contact became aware of an abnormal whining sound coming from the vehicle, and the transmission was shifting hard. No warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not yet repaired. The manufacturer was made aware of the failure, and a case was filed. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 95,000.

Manufacturer: TOYOTA
Mfg Campaign: 11657441
Notice Date: Apr 29, 2025
Recall Date: Apr 29, 2025
Toyota Motor Corporation
Campaign: 11657215 Other
Apr 28, 2025
Defect Description:

POWER TRAIN

Potential Consequences:

Transmission makes a whine noise and also experiencing some harsh shifting. Dealership confirmed the whine noise is an indication of transmission failure and they recommend replacing the transmission. Toyota needs to do a recall on this transmission!!

Corrective Action:

Transmission makes a whine noise and also experiencing some harsh shifting. Dealership confirmed the whine noise is an indication of transmission failure and they recommend replacing the transmission. Toyota needs to do a recall on this transmission!!

Additional Notes:

Transmission makes a whine noise and also experiencing some harsh shifting. Dealership confirmed the whine noise is an indication of transmission failure and they recommend replacing the transmission. Toyota needs to do a recall on this transmission!!

Manufacturer: TOYOTA
Mfg Campaign: 11657215
Notice Date: Apr 28, 2025
Recall Date: Apr 28, 2025
Toyota Motor Corporation
Campaign: 11655809 Other
Apr 21, 2025
Defect Description:

POWER TRAIN

Potential Consequences:

the transmission completely failed. it is at Spitzer Toyota in Monroville. PA

Corrective Action:

the transmission completely failed. it is at Spitzer Toyota in Monroville. PA

Additional Notes:

the transmission completely failed. it is at Spitzer Toyota in Monroville. PA

Manufacturer: TOYOTA
Mfg Campaign: 11655809
Notice Date: Apr 21, 2025
Recall Date: Apr 21, 2025
Toyota Motor Corporation
Campaign: 11655662 Other
Apr 20, 2025
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

While driving my Hybrid System Malfunction, check AWD, check engine, and Pre-Collision System Malfunction all came on simultaneously, it also said to put in P. It wouldn’t accelerate so I had to have it towed to the dealer since it had only been 3 days since I bought it. It was sent to a Toyota service center where it took 3 weeks for them to diagnose and replace the high pressure fuel pump. I got the vehicle back, it drove fine for a week until the same thing happened again. It stopped accelerating, said to shift into P-only the Hybrid System Malfunction, check engine, and Pre-Collision System Malfunction came up this time. I had it towed back to the Toyota service center since the problem clearly wasn’t solved and am awaiting a new diagnosis.

Corrective Action:

While driving my Hybrid System Malfunction, check AWD, check engine, and Pre-Collision System Malfunction all came on simultaneously, it also said to put in P. It wouldn’t accelerate so I had to have it towed to the dealer since it had only been 3 days since I bought it. It was sent to a Toyota service center where it took 3 weeks for them to diagnose and replace the high pressure fuel pump. I got the vehicle back, it drove fine for a week until the same thing happened again. It stopped accelerating, said to shift into P-only the Hybrid System Malfunction, check engine, and Pre-Collision System Malfunction came up this time. I had it towed back to the Toyota service center since the problem clearly wasn’t solved and am awaiting a new diagnosis.

Additional Notes:

While driving my Hybrid System Malfunction, check AWD, check engine, and Pre-Collision System Malfunction all came on simultaneously, it also said to put in P. It wouldn’t accelerate so I had to have it towed to the dealer since it had only been 3 days since I bought it. It was sent to a Toyota service center where it took 3 weeks for them to diagnose and replace the high pressure fuel pump. I got the vehicle back, it drove fine for a week until the same thing happened again. It stopped accelerating, said to shift into P-only the Hybrid System Malfunction, check engine, and Pre-Collision System Malfunction came up this time. I had it towed back to the Toyota service center since the problem clearly wasn’t solved and am awaiting a new diagnosis.

Manufacturer: TOYOTA
Mfg Campaign: 11655662
Notice Date: Apr 20, 2025
Recall Date: Apr 20, 2025
Toyota Motor Corporation
Campaign: 11655388 Other
Apr 18, 2025
Defect Description:

ENGINE

Potential Consequences:

Needs transmission at 90,000 miles - original owner - well maintained car- manufacture defect according to dealer According to various websites other 2019 Toyota Highlanders have had similar issues Had 2009 Highlander that lasted til almost 200,000 with no Issues

Corrective Action:

Needs transmission at 90,000 miles - original owner - well maintained car- manufacture defect according to dealer According to various websites other 2019 Toyota Highlanders have had similar issues Had 2009 Highlander that lasted til almost 200,000 with no Issues

Additional Notes:

Needs transmission at 90,000 miles - original owner - well maintained car- manufacture defect according to dealer According to various websites other 2019 Toyota Highlanders have had similar issues Had 2009 Highlander that lasted til almost 200,000 with no Issues

Manufacturer: TOYOTA
Mfg Campaign: 11655388
Notice Date: Apr 18, 2025
Recall Date: Apr 18, 2025
Toyota Motor Corporation
Campaign: 11655388 Other
Apr 18, 2025
Defect Description:

POWER TRAIN

Potential Consequences:

Needs transmission at 90,000 miles - original owner - well maintained car- manufacture defect according to dealer According to various websites other 2019 Toyota Highlanders have had similar issues Had 2009 Highlander that lasted til almost 200,000 with no Issues

Corrective Action:

Needs transmission at 90,000 miles - original owner - well maintained car- manufacture defect according to dealer According to various websites other 2019 Toyota Highlanders have had similar issues Had 2009 Highlander that lasted til almost 200,000 with no Issues

Additional Notes:

Needs transmission at 90,000 miles - original owner - well maintained car- manufacture defect according to dealer According to various websites other 2019 Toyota Highlanders have had similar issues Had 2009 Highlander that lasted til almost 200,000 with no Issues

Manufacturer: TOYOTA
Mfg Campaign: 11655388
Notice Date: Apr 18, 2025
Recall Date: Apr 18, 2025
Toyota Motor Corporation
Campaign: 11654192 Other
Apr 11, 2025
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

Transmission failure; See attached Customer Support Program Bulletin No. POL19-04 [XXX] (for 2018 Highlanders). My vehicle is a 2019, same body style, same transmission type, etc. Toyota dealership diagnosed my vehicle today and confirmed that the issue is the same as listed in the bulletin. I filed a case with Toyota (corporate). I have located thousands of other customers online reporting the same issue as described in this bulletin. I'm requesting that Toyota modify the bulletin or create a specific one for 2019. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Corrective Action:

Transmission failure; See attached Customer Support Program Bulletin No. POL19-04 [XXX] (for 2018 Highlanders). My vehicle is a 2019, same body style, same transmission type, etc. Toyota dealership diagnosed my vehicle today and confirmed that the issue is the same as listed in the bulletin. I filed a case with Toyota (corporate). I have located thousands of other customers online reporting the same issue as described in this bulletin. I'm requesting that Toyota modify the bulletin or create a specific one for 2019. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Additional Notes:

Transmission failure; See attached Customer Support Program Bulletin No. POL19-04 [XXX] (for 2018 Highlanders). My vehicle is a 2019, same body style, same transmission type, etc. Toyota dealership diagnosed my vehicle today and confirmed that the issue is the same as listed in the bulletin. I filed a case with Toyota (corporate). I have located thousands of other customers online reporting the same issue as described in this bulletin. I'm requesting that Toyota modify the bulletin or create a specific one for 2019. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Manufacturer: TOYOTA
Mfg Campaign: 11654192
Notice Date: Apr 11, 2025
Recall Date: Apr 11, 2025
Toyota Motor Corporation
Campaign: 11654210 Other
Apr 11, 2025
Defect Description:

POWER TRAIN

Potential Consequences:

We have noticed a whinning noise as we accelerate the vehicle. Doing some investigation online I came across a lot of threads with the same issue. Seems to be the transmission. Reached out to a Toyota tech friend and he mentioned it is the transmission. They have had several Highlanders and Camry with the same issue.

Corrective Action:

We have noticed a whinning noise as we accelerate the vehicle. Doing some investigation online I came across a lot of threads with the same issue. Seems to be the transmission. Reached out to a Toyota tech friend and he mentioned it is the transmission. They have had several Highlanders and Camry with the same issue.

Additional Notes:

We have noticed a whinning noise as we accelerate the vehicle. Doing some investigation online I came across a lot of threads with the same issue. Seems to be the transmission. Reached out to a Toyota tech friend and he mentioned it is the transmission. They have had several Highlanders and Camry with the same issue.

Manufacturer: TOYOTA
Mfg Campaign: 11654210
Notice Date: Apr 11, 2025
Recall Date: Apr 11, 2025
Toyota Motor Corporation
Campaign: 11652730 Other
Apr 4, 2025
Defect Description:

POWER TRAIN

Potential Consequences:

The contact owns a 2019 Toyota Highlander. The contact stated while driving at an undisclosed speed, the vehicle made an abnormal whining sound. No warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. No further information was available. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000. The VIN was unavailable.

Corrective Action:

The contact owns a 2019 Toyota Highlander. The contact stated while driving at an undisclosed speed, the vehicle made an abnormal whining sound. No warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. No further information was available. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000. The VIN was unavailable.

Additional Notes:

The contact owns a 2019 Toyota Highlander. The contact stated while driving at an undisclosed speed, the vehicle made an abnormal whining sound. No warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. No further information was available. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000. The VIN was unavailable.

Manufacturer: TOYOTA
Mfg Campaign: 11652730
Notice Date: Apr 4, 2025
Recall Date: Apr 4, 2025
Toyota Motor Corporation
Campaign: 11651033 Other
Mar 27, 2025
Defect Description:

POWER TRAIN

Potential Consequences:

The contact owns a 2019 Toyota Highlander. The contact stated that while driving at various speeds, there was a whining sound coming from the transmission while accelerating. The contact stated that over time, the whining sound became louder, and the vehicle later had transmission shifting malfunctions. The vehicle was taken to the local dealer, who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not contacted. The failure mileage was 64,000.

Corrective Action:

The contact owns a 2019 Toyota Highlander. The contact stated that while driving at various speeds, there was a whining sound coming from the transmission while accelerating. The contact stated that over time, the whining sound became louder, and the vehicle later had transmission shifting malfunctions. The vehicle was taken to the local dealer, who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not contacted. The failure mileage was 64,000.

Additional Notes:

The contact owns a 2019 Toyota Highlander. The contact stated that while driving at various speeds, there was a whining sound coming from the transmission while accelerating. The contact stated that over time, the whining sound became louder, and the vehicle later had transmission shifting malfunctions. The vehicle was taken to the local dealer, who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not contacted. The failure mileage was 64,000.

Manufacturer: TOYOTA
Mfg Campaign: 11651033
Notice Date: Mar 27, 2025
Recall Date: Mar 27, 2025
Toyota Motor Corporation
Campaign: 11646551 Other
Mar 5, 2025
Defect Description:

POWER TRAIN

Potential Consequences:

My 2019 Toyota Highlander with 56K miles has a whining noise whenever the accelerator is pressed. The noise stops when you release the gas pedal. This was confirmed by my Toyota dealership service department. The transmission does need to be replace. They said this is a common problem with this vehicle and yet there has been no recall. Fortunately my vehicle is still under warranty. I found manner similar complaints about this transmission on the Toyota Highlander Forum. I don't understand why there has not been a recall. Going forward I am also concerned that the replacement transmission could very well have the same problem.

Corrective Action:

My 2019 Toyota Highlander with 56K miles has a whining noise whenever the accelerator is pressed. The noise stops when you release the gas pedal. This was confirmed by my Toyota dealership service department. The transmission does need to be replace. They said this is a common problem with this vehicle and yet there has been no recall. Fortunately my vehicle is still under warranty. I found manner similar complaints about this transmission on the Toyota Highlander Forum. I don't understand why there has not been a recall. Going forward I am also concerned that the replacement transmission could very well have the same problem.

Additional Notes:

My 2019 Toyota Highlander with 56K miles has a whining noise whenever the accelerator is pressed. The noise stops when you release the gas pedal. This was confirmed by my Toyota dealership service department. The transmission does need to be replace. They said this is a common problem with this vehicle and yet there has been no recall. Fortunately my vehicle is still under warranty. I found manner similar complaints about this transmission on the Toyota Highlander Forum. I don't understand why there has not been a recall. Going forward I am also concerned that the replacement transmission could very well have the same problem.

Manufacturer: TOYOTA
Mfg Campaign: 11646551
Notice Date: Mar 5, 2025
Recall Date: Mar 5, 2025
Toyota Motor Corporation
Campaign: 11646555 Other
Mar 5, 2025
Defect Description:

POWER TRAIN

Potential Consequences:

My 2019 Toyota Highlander with 56k miles has a whining noise whenever the accelerator is pressed down. The noise stops when you release the accelerator. This was confirmed by my Toyota dealership service department. They informed me the transmission needed to be replaced. They said this is a common problem with this vehicle but yet there has not been a recall. Cost of replacement is around $8000. Fortunately for me my vehicle is still under warranty. I found many similar complaints about the transmission on the Toyota Highlander Forum. I don't understand why there has not been a recall. Going forward I am concerned that the replacement transmission could very well have the same problem.

Corrective Action:

My 2019 Toyota Highlander with 56k miles has a whining noise whenever the accelerator is pressed down. The noise stops when you release the accelerator. This was confirmed by my Toyota dealership service department. They informed me the transmission needed to be replaced. They said this is a common problem with this vehicle but yet there has not been a recall. Cost of replacement is around $8000. Fortunately for me my vehicle is still under warranty. I found many similar complaints about the transmission on the Toyota Highlander Forum. I don't understand why there has not been a recall. Going forward I am concerned that the replacement transmission could very well have the same problem.

Additional Notes:

My 2019 Toyota Highlander with 56k miles has a whining noise whenever the accelerator is pressed down. The noise stops when you release the accelerator. This was confirmed by my Toyota dealership service department. They informed me the transmission needed to be replaced. They said this is a common problem with this vehicle but yet there has not been a recall. Cost of replacement is around $8000. Fortunately for me my vehicle is still under warranty. I found many similar complaints about the transmission on the Toyota Highlander Forum. I don't understand why there has not been a recall. Going forward I am concerned that the replacement transmission could very well have the same problem.

Manufacturer: TOYOTA
Mfg Campaign: 11646555
Notice Date: Mar 5, 2025
Recall Date: Mar 5, 2025
Toyota Motor Corporation
Campaign: 11646013 Other
2 Vehicles Affected
Mar 3, 2025
Defect Description:

AIR BAGS

Potential Consequences:

The contact owned a 2019 Toyota Highlander. The contact stated that while his wife was driving at low speeds in a parking area, she briefly lost control only coming to a stop after colliding with a light pole. The air bags did not deploy. No warning lights were illuminated. The vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider. A police report was filed, and injuries were reported. The contact and his wife were both transported to an area hospital by EMT. The driver was treated for injuries to her left hand and thumb, and the contact was treated for non-descript injuries to his head, face, and chest trauma. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V865000 (Air Bags), but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The contact was informed that the manufacturer intended to inspect the vehicle but had yet to receive an update. The failure mileage was 41,000.

Corrective Action:

The contact owned a 2019 Toyota Highlander. The contact stated that while his wife was driving at low speeds in a parking area, she briefly lost control only coming to a stop after colliding with a light pole. The air bags did not deploy. No warning lights were illuminated. The vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider. A police report was filed, and injuries were reported. The contact and his wife were both transported to an area hospital by EMT. The driver was treated for injuries to her left hand and thumb, and the contact was treated for non-descript injuries to his head, face, and chest trauma. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V865000 (Air Bags), but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The contact was informed that the manufacturer intended to inspect the vehicle but had yet to receive an update. The failure mileage was 41,000.

Additional Notes:

The contact owned a 2019 Toyota Highlander. The contact stated that while his wife was driving at low speeds in a parking area, she briefly lost control only coming to a stop after colliding with a light pole. The air bags did not deploy. No warning lights were illuminated. The vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider. A police report was filed, and injuries were reported. The contact and his wife were both transported to an area hospital by EMT. The driver was treated for injuries to her left hand and thumb, and the contact was treated for non-descript injuries to his head, face, and chest trauma. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V865000 (Air Bags), but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The contact was informed that the manufacturer intended to inspect the vehicle but had yet to receive an update. The failure mileage was 41,000.

Manufacturer: TOYOTA
Mfg Campaign: 11646013
Notice Date: Mar 3, 2025
Recall Date: Mar 3, 2025
Toyota Motor Corporation
Campaign: 11645424 Other
Feb 27, 2025
Defect Description:

POWER TRAIN

Potential Consequences:

The CPO vehicle was purchased at 60k miles 11/5/2024. The vehicle started bogging down accelerating from a stop, while pulling into traffic, and decelerating randomly at 62k. The vehicle went in to the dealership at 64.5k on 2/20/2025 where they stated the transmission needed replacing due to a transmission whine and incorrect acceleration/deceleration. Toyota corporate will not acknowledge the dangerous problem with the UA80 transmission that 1000's of customers are having. This transmission is in many models with similar issues from 2017-2019.

Corrective Action:

The CPO vehicle was purchased at 60k miles 11/5/2024. The vehicle started bogging down accelerating from a stop, while pulling into traffic, and decelerating randomly at 62k. The vehicle went in to the dealership at 64.5k on 2/20/2025 where they stated the transmission needed replacing due to a transmission whine and incorrect acceleration/deceleration. Toyota corporate will not acknowledge the dangerous problem with the UA80 transmission that 1000's of customers are having. This transmission is in many models with similar issues from 2017-2019.

Additional Notes:

The CPO vehicle was purchased at 60k miles 11/5/2024. The vehicle started bogging down accelerating from a stop, while pulling into traffic, and decelerating randomly at 62k. The vehicle went in to the dealership at 64.5k on 2/20/2025 where they stated the transmission needed replacing due to a transmission whine and incorrect acceleration/deceleration. Toyota corporate will not acknowledge the dangerous problem with the UA80 transmission that 1000's of customers are having. This transmission is in many models with similar issues from 2017-2019.

Manufacturer: TOYOTA
Mfg Campaign: 11645424
Notice Date: Feb 27, 2025
Recall Date: Feb 27, 2025
Toyota Motor Corporation
Campaign: 11644039 Other
Feb 20, 2025
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

The SOS speaker squeals very loudly when starting the vehicle about 7 out of 10 times and is available for inspection. Problem is known by Toyota. [XXX] No. No warning indication or messages. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Corrective Action:

The SOS speaker squeals very loudly when starting the vehicle about 7 out of 10 times and is available for inspection. Problem is known by Toyota. [XXX] No. No warning indication or messages. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Additional Notes:

The SOS speaker squeals very loudly when starting the vehicle about 7 out of 10 times and is available for inspection. Problem is known by Toyota. [XXX] No. No warning indication or messages. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Manufacturer: TOYOTA
Mfg Campaign: 11644039
Notice Date: Feb 20, 2025
Recall Date: Feb 20, 2025

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