TOYOTA HIGHLANDER 2020

Complete listing of complaints and recalls for this vehicle

244
Complaints
28
Recalls

Complaints & Recalls

244 Complaints 28 Recalls

Official Safety Recalls - Important!

28 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Toyota Motor Engineering & Manufacturing
NHTSA Campaign: 23V865000 SAFETY RECALL
999.9K Vehicles Affected
Recall Date: Dec 20, 2023
Safety Issue:

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.

Potential Risk:
An air bag that does not deploy during a crash increases the risk of injury.
FREE Recall Solution:
Dealers will inspect and replace the sensor as necessary, free of charge. Owner letters were mailed October 31, 2024. This is a phased recall. The next phase is anticipated in June 2025. Multiple phases are planned through 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local TOYOTA dealer to schedule your FREE recall repair.
Manufacturer: TOYOTA
Mfg Campaign: 23TA15, 23LA03
Notice Date: Oct 31, 2024
Recall Date: Dec 20, 2023
Toyota Motor Engineering & Manufacturing
NHTSA Campaign: 23V720000 SAFETY RECALL
750.8K Vehicles Affected
Recall Date: Oct 26, 2023
Safety Issue:

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2023 Highlander & Highlander Hybrid vehicles. During normal vehicle operation, minor impact to the front lower bumper cover may result in the cover coming loose or detaching.

Potential Risk:
A detached front bumper cover can become a road hazard, increasing the risk of a crash.
FREE Recall Solution:
Dealers will repair or replace the upper and lower front bumper covers as necessary, free of charge. Owner letters were mailed April 22, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB12/23TA12.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local TOYOTA dealer to schedule your FREE recall repair.
Manufacturer: TOYOTA
Mfg Campaign: 23TB12 / 23TA12
Notice Date: Apr 22, 2024
Recall Date: Oct 26, 2023
Toyota Motor Engineering & Manufacturing
NHTSA Campaign: 20V633000 SAFETY RECALL
3.1K Vehicles Affected
Recall Date: Oct 14, 2020
Safety Issue:

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020 Highlander and Highlander hybrid vehicles. Incorrect seat trim covers on one or both of the front seats can prevent the seat-mounted side air bag from deploying properly.

Potential Risk:
Improper deployment of the seat-mounted side air bag increases the risk of injury in the event of a crash.
FREE Recall Solution:
Toyota will notify owners, and dealers will inspect the front seats and replace the seat trim covers as necessary, free of charge. The recall began December 11, 2020. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 20TB14 / 20TA14.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local TOYOTA dealer to schedule your FREE recall repair.
Manufacturer: TOYOTA
Mfg Campaign: 20TB14 / 20TA14
Notice Date: Dec 11, 2020
Recall Date: Oct 14, 2020
Toyota Motor Engineering & Manufacturing
NHTSA Campaign: 20V162000 SAFETY RECALL
38.8K Vehicles Affected
Recall Date: Mar 19, 2020
Safety Issue:

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020 Highlander vehicles equipped with a 3.5 L, V6 (2GR-FKS) gasoline engine. Due to an Engine Control Unit (ECU) programming error, fuel may not be correctly supplied to the engine while using the stop and restart feature.

Potential Risk:
Improper fuel supply programming can result in a vehicle stall, increasing the risk of a crash.
FREE Recall Solution:
Toyota will notify owners, and dealers will reprogram the ECU, free of charge. The recall began May 15, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is 20TA06.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local TOYOTA dealer to schedule your FREE recall repair.
Manufacturer: TOYOTA
Mfg Campaign: 20TA06
Notice Date: May 15, 2020
Recall Date: Mar 19, 2020

Consumer Complaints

244 Complaints
Toyota Motor Corporation
Campaign: 11320379 Other
Apr 7, 2020
Defect Description:

SUSPENSION

Potential Consequences:

SUSPENSION IS VERY LOUD AND TIGHT, THE CABIN NOISE IS VERY NOISY IT CAN HIT 95 DECIBELS ON SOUND PRESSURE LEVEL METER. THE NOISE IS SO BAD THAT I DO NOT WANT TO DRIVE THE VEHICLES ANY MORE UNLESS I TURN THE RADIO VOLUME UP AND I CAN NOT HEAR EMERGENCY VEHICLES.THE SERVICE PEOPLE SAID THAT IS NORMAL.THE VEHICLE NOISE CAN BE UNBEARABLE AT TIMES.IWONDER WHAT IT DOING TO MY HEARING.THE VEHICLE WAS LIKE THIS SINCE I BOUGHT NEW.

Corrective Action:

SUSPENSION IS VERY LOUD AND TIGHT, THE CABIN NOISE IS VERY NOISY IT CAN HIT 95 DECIBELS ON SOUND PRESSURE LEVEL METER. THE NOISE IS SO BAD THAT I DO NOT WANT TO DRIVE THE VEHICLES ANY MORE UNLESS I TURN THE RADIO VOLUME UP AND I CAN NOT HEAR EMERGENCY VEHICLES.THE SERVICE PEOPLE SAID THAT IS NORMAL.THE VEHICLE NOISE CAN BE UNBEARABLE AT TIMES.IWONDER WHAT IT DOING TO MY HEARING.THE VEHICLE WAS LIKE THIS SINCE I BOUGHT NEW.

Additional Notes:

SUSPENSION IS VERY LOUD AND TIGHT, THE CABIN NOISE IS VERY NOISY IT CAN HIT 95 DECIBELS ON SOUND PRESSURE LEVEL METER. THE NOISE IS SO BAD THAT I DO NOT WANT TO DRIVE THE VEHICLES ANY MORE UNLESS I TURN THE RADIO VOLUME UP AND I CAN NOT HEAR EMERGENCY VEHICLES.THE SERVICE PEOPLE SAID THAT IS NORMAL.THE VEHICLE NOISE CAN BE UNBEARABLE AT TIMES.IWONDER WHAT IT DOING TO MY HEARING.THE VEHICLE WAS LIKE THIS SINCE I BOUGHT NEW.

Manufacturer: TOYOTA
Mfg Campaign: 11320379
Notice Date: Apr 7, 2020
Recall Date: Apr 7, 2020
Toyota Motor Corporation
Campaign: 11320381 Other
Apr 7, 2020
Defect Description:

SUSPENSION

Potential Consequences:

THE VEHICLE SUSPENSION IS VERY TIGHT AND CABIN NOISE IS VERY LOUD.ICAN HIT 95 DECIBELS ON MY SOUND PRESSURE METER. HAVE TO TURN THE RADIO UP SO I DO NOT HEAR IT . CANNOT HEAR EMERGENCY VEHICLES. WONDER IT IS DOING TO MY HEARING. THIS A NEW VEHICLE TOOK IT TO TWO DEALERSHIPS AND THEY SAY IT IS NORMAL, THAT CAN NOT BE NORMAL IT SOUNDS LIKES TRUCK. *TR

Corrective Action:

THE VEHICLE SUSPENSION IS VERY TIGHT AND CABIN NOISE IS VERY LOUD.ICAN HIT 95 DECIBELS ON MY SOUND PRESSURE METER. HAVE TO TURN THE RADIO UP SO I DO NOT HEAR IT . CANNOT HEAR EMERGENCY VEHICLES. WONDER IT IS DOING TO MY HEARING. THIS A NEW VEHICLE TOOK IT TO TWO DEALERSHIPS AND THEY SAY IT IS NORMAL, THAT CAN NOT BE NORMAL IT SOUNDS LIKES TRUCK. *TR

Additional Notes:

THE VEHICLE SUSPENSION IS VERY TIGHT AND CABIN NOISE IS VERY LOUD.ICAN HIT 95 DECIBELS ON MY SOUND PRESSURE METER. HAVE TO TURN THE RADIO UP SO I DO NOT HEAR IT . CANNOT HEAR EMERGENCY VEHICLES. WONDER IT IS DOING TO MY HEARING. THIS A NEW VEHICLE TOOK IT TO TWO DEALERSHIPS AND THEY SAY IT IS NORMAL, THAT CAN NOT BE NORMAL IT SOUNDS LIKES TRUCK. *TR

Manufacturer: TOYOTA
Mfg Campaign: 11320381
Notice Date: Apr 7, 2020
Recall Date: Apr 7, 2020
Toyota Motor Corporation
Campaign: 11315755 Other
Mar 3, 2020
Defect Description:

ENGINE

Potential Consequences:

AFTER LEAVING A SHOPPING CENTER ON FEBRUARY 29 2020, WE PULLED OUT ONTO A ROAD TO HEAD TOWARDS HOME. WE WERE DRIVING ABOUT 45 MILES PER HOUR IN TRAFFIC AND RECEIVED A NOTIFICATION ON THE SCREEN THAT SAID THE ENGINE WAS OFF, PUT CAR IN PARK. THERE WAS ALSO A WARNING LIGHT THAT CAME ON FOR THE ELECTRONIC STEERING ASSIST WITH AN EXCLAMATION POINT. WE WERE ABLE TO COAST TO THE SIDE OF THE ROAD TRYING TO MANEUVER THROUGH TRAFFIC OF 4 LANES. WE PUT THE CAR IN PARK AND ATTEMPTED TO START THE VEHICLE. IT WOULD TURN OVER, BUT NOT START. WE CALLED TOYOTA ROADSIDE ASSISTANCE AND TOLD THEM WHAT HAPPENED AND THEY SAID IT WOULD TAKE ABOUT AN HOUR TO GET TO US AND TOW THE VEHICLE. AFTER ABOUT 15 MINUTES WE DECIDED TO ATTEMPT TO START THE VEHICLE AGAIN. IT STARTED, AND THE VEHICLE STEERING WARNING LIGHT CAME ON, BUT THEN WENT OFF. WE CALLED ROADSIDE ASSISTANCE AND TOLD THEM WE WERE GOING TO ATTEMPT TO DRIVE TO THE DEALERSHIP WHERE WE PURCHASED THE VEHICLE WHICH WAS ONLY A FEW MILES AWAY. WE LEFT THE VEHICLE THERE TO BE CHECKED AND SO FAR THEY SAY NOTHING HAS BEEN FOUND BUT ARE CHECKING FURTHER AND TESTING THE VEHICLE BUT SO FAR HAVE BEEN UNABLE TO DUPLICATE THE OCCURRENCE. IT ONLY HAS 300 MILES ON THE ODOMETER.

Corrective Action:

AFTER LEAVING A SHOPPING CENTER ON FEBRUARY 29 2020, WE PULLED OUT ONTO A ROAD TO HEAD TOWARDS HOME. WE WERE DRIVING ABOUT 45 MILES PER HOUR IN TRAFFIC AND RECEIVED A NOTIFICATION ON THE SCREEN THAT SAID THE ENGINE WAS OFF, PUT CAR IN PARK. THERE WAS ALSO A WARNING LIGHT THAT CAME ON FOR THE ELECTRONIC STEERING ASSIST WITH AN EXCLAMATION POINT. WE WERE ABLE TO COAST TO THE SIDE OF THE ROAD TRYING TO MANEUVER THROUGH TRAFFIC OF 4 LANES. WE PUT THE CAR IN PARK AND ATTEMPTED TO START THE VEHICLE. IT WOULD TURN OVER, BUT NOT START. WE CALLED TOYOTA ROADSIDE ASSISTANCE AND TOLD THEM WHAT HAPPENED AND THEY SAID IT WOULD TAKE ABOUT AN HOUR TO GET TO US AND TOW THE VEHICLE. AFTER ABOUT 15 MINUTES WE DECIDED TO ATTEMPT TO START THE VEHICLE AGAIN. IT STARTED, AND THE VEHICLE STEERING WARNING LIGHT CAME ON, BUT THEN WENT OFF. WE CALLED ROADSIDE ASSISTANCE AND TOLD THEM WE WERE GOING TO ATTEMPT TO DRIVE TO THE DEALERSHIP WHERE WE PURCHASED THE VEHICLE WHICH WAS ONLY A FEW MILES AWAY. WE LEFT THE VEHICLE THERE TO BE CHECKED AND SO FAR THEY SAY NOTHING HAS BEEN FOUND BUT ARE CHECKING FURTHER AND TESTING THE VEHICLE BUT SO FAR HAVE BEEN UNABLE TO DUPLICATE THE OCCURRENCE. IT ONLY HAS 300 MILES ON THE ODOMETER.

Additional Notes:

AFTER LEAVING A SHOPPING CENTER ON FEBRUARY 29 2020, WE PULLED OUT ONTO A ROAD TO HEAD TOWARDS HOME. WE WERE DRIVING ABOUT 45 MILES PER HOUR IN TRAFFIC AND RECEIVED A NOTIFICATION ON THE SCREEN THAT SAID THE ENGINE WAS OFF, PUT CAR IN PARK. THERE WAS ALSO A WARNING LIGHT THAT CAME ON FOR THE ELECTRONIC STEERING ASSIST WITH AN EXCLAMATION POINT. WE WERE ABLE TO COAST TO THE SIDE OF THE ROAD TRYING TO MANEUVER THROUGH TRAFFIC OF 4 LANES. WE PUT THE CAR IN PARK AND ATTEMPTED TO START THE VEHICLE. IT WOULD TURN OVER, BUT NOT START. WE CALLED TOYOTA ROADSIDE ASSISTANCE AND TOLD THEM WHAT HAPPENED AND THEY SAID IT WOULD TAKE ABOUT AN HOUR TO GET TO US AND TOW THE VEHICLE. AFTER ABOUT 15 MINUTES WE DECIDED TO ATTEMPT TO START THE VEHICLE AGAIN. IT STARTED, AND THE VEHICLE STEERING WARNING LIGHT CAME ON, BUT THEN WENT OFF. WE CALLED ROADSIDE ASSISTANCE AND TOLD THEM WE WERE GOING TO ATTEMPT TO DRIVE TO THE DEALERSHIP WHERE WE PURCHASED THE VEHICLE WHICH WAS ONLY A FEW MILES AWAY. WE LEFT THE VEHICLE THERE TO BE CHECKED AND SO FAR THEY SAY NOTHING HAS BEEN FOUND BUT ARE CHECKING FURTHER AND TESTING THE VEHICLE BUT SO FAR HAVE BEEN UNABLE TO DUPLICATE THE OCCURRENCE. IT ONLY HAS 300 MILES ON THE ODOMETER.

Manufacturer: TOYOTA
Mfg Campaign: 11315755
Notice Date: Mar 3, 2020
Recall Date: Mar 3, 2020
Toyota Motor Corporation
Campaign: 11315755 Other
Mar 3, 2020
Defect Description:

STEERING

Potential Consequences:

AFTER LEAVING A SHOPPING CENTER ON FEBRUARY 29 2020, WE PULLED OUT ONTO A ROAD TO HEAD TOWARDS HOME. WE WERE DRIVING ABOUT 45 MILES PER HOUR IN TRAFFIC AND RECEIVED A NOTIFICATION ON THE SCREEN THAT SAID THE ENGINE WAS OFF, PUT CAR IN PARK. THERE WAS ALSO A WARNING LIGHT THAT CAME ON FOR THE ELECTRONIC STEERING ASSIST WITH AN EXCLAMATION POINT. WE WERE ABLE TO COAST TO THE SIDE OF THE ROAD TRYING TO MANEUVER THROUGH TRAFFIC OF 4 LANES. WE PUT THE CAR IN PARK AND ATTEMPTED TO START THE VEHICLE. IT WOULD TURN OVER, BUT NOT START. WE CALLED TOYOTA ROADSIDE ASSISTANCE AND TOLD THEM WHAT HAPPENED AND THEY SAID IT WOULD TAKE ABOUT AN HOUR TO GET TO US AND TOW THE VEHICLE. AFTER ABOUT 15 MINUTES WE DECIDED TO ATTEMPT TO START THE VEHICLE AGAIN. IT STARTED, AND THE VEHICLE STEERING WARNING LIGHT CAME ON, BUT THEN WENT OFF. WE CALLED ROADSIDE ASSISTANCE AND TOLD THEM WE WERE GOING TO ATTEMPT TO DRIVE TO THE DEALERSHIP WHERE WE PURCHASED THE VEHICLE WHICH WAS ONLY A FEW MILES AWAY. WE LEFT THE VEHICLE THERE TO BE CHECKED AND SO FAR THEY SAY NOTHING HAS BEEN FOUND BUT ARE CHECKING FURTHER AND TESTING THE VEHICLE BUT SO FAR HAVE BEEN UNABLE TO DUPLICATE THE OCCURRENCE. IT ONLY HAS 300 MILES ON THE ODOMETER.

Corrective Action:

AFTER LEAVING A SHOPPING CENTER ON FEBRUARY 29 2020, WE PULLED OUT ONTO A ROAD TO HEAD TOWARDS HOME. WE WERE DRIVING ABOUT 45 MILES PER HOUR IN TRAFFIC AND RECEIVED A NOTIFICATION ON THE SCREEN THAT SAID THE ENGINE WAS OFF, PUT CAR IN PARK. THERE WAS ALSO A WARNING LIGHT THAT CAME ON FOR THE ELECTRONIC STEERING ASSIST WITH AN EXCLAMATION POINT. WE WERE ABLE TO COAST TO THE SIDE OF THE ROAD TRYING TO MANEUVER THROUGH TRAFFIC OF 4 LANES. WE PUT THE CAR IN PARK AND ATTEMPTED TO START THE VEHICLE. IT WOULD TURN OVER, BUT NOT START. WE CALLED TOYOTA ROADSIDE ASSISTANCE AND TOLD THEM WHAT HAPPENED AND THEY SAID IT WOULD TAKE ABOUT AN HOUR TO GET TO US AND TOW THE VEHICLE. AFTER ABOUT 15 MINUTES WE DECIDED TO ATTEMPT TO START THE VEHICLE AGAIN. IT STARTED, AND THE VEHICLE STEERING WARNING LIGHT CAME ON, BUT THEN WENT OFF. WE CALLED ROADSIDE ASSISTANCE AND TOLD THEM WE WERE GOING TO ATTEMPT TO DRIVE TO THE DEALERSHIP WHERE WE PURCHASED THE VEHICLE WHICH WAS ONLY A FEW MILES AWAY. WE LEFT THE VEHICLE THERE TO BE CHECKED AND SO FAR THEY SAY NOTHING HAS BEEN FOUND BUT ARE CHECKING FURTHER AND TESTING THE VEHICLE BUT SO FAR HAVE BEEN UNABLE TO DUPLICATE THE OCCURRENCE. IT ONLY HAS 300 MILES ON THE ODOMETER.

Additional Notes:

AFTER LEAVING A SHOPPING CENTER ON FEBRUARY 29 2020, WE PULLED OUT ONTO A ROAD TO HEAD TOWARDS HOME. WE WERE DRIVING ABOUT 45 MILES PER HOUR IN TRAFFIC AND RECEIVED A NOTIFICATION ON THE SCREEN THAT SAID THE ENGINE WAS OFF, PUT CAR IN PARK. THERE WAS ALSO A WARNING LIGHT THAT CAME ON FOR THE ELECTRONIC STEERING ASSIST WITH AN EXCLAMATION POINT. WE WERE ABLE TO COAST TO THE SIDE OF THE ROAD TRYING TO MANEUVER THROUGH TRAFFIC OF 4 LANES. WE PUT THE CAR IN PARK AND ATTEMPTED TO START THE VEHICLE. IT WOULD TURN OVER, BUT NOT START. WE CALLED TOYOTA ROADSIDE ASSISTANCE AND TOLD THEM WHAT HAPPENED AND THEY SAID IT WOULD TAKE ABOUT AN HOUR TO GET TO US AND TOW THE VEHICLE. AFTER ABOUT 15 MINUTES WE DECIDED TO ATTEMPT TO START THE VEHICLE AGAIN. IT STARTED, AND THE VEHICLE STEERING WARNING LIGHT CAME ON, BUT THEN WENT OFF. WE CALLED ROADSIDE ASSISTANCE AND TOLD THEM WE WERE GOING TO ATTEMPT TO DRIVE TO THE DEALERSHIP WHERE WE PURCHASED THE VEHICLE WHICH WAS ONLY A FEW MILES AWAY. WE LEFT THE VEHICLE THERE TO BE CHECKED AND SO FAR THEY SAY NOTHING HAS BEEN FOUND BUT ARE CHECKING FURTHER AND TESTING THE VEHICLE BUT SO FAR HAVE BEEN UNABLE TO DUPLICATE THE OCCURRENCE. IT ONLY HAS 300 MILES ON THE ODOMETER.

Manufacturer: TOYOTA
Mfg Campaign: 11315755
Notice Date: Mar 3, 2020
Recall Date: Mar 3, 2020

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