Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Southeast Toyota Distributors, Llc
Safety Issue:
Southeast Toyota Distributors, LLC (SET) is recalling certain 2021-2024 Highlander vehicles. The 20-inch accessory tires with an insufficient load rating for the vehicle's Gross Axle Weight Rating (GAWR) were installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SET24A
Recall Date: Jun 18, 2024
Gulf States Toyota, Inc.
Safety Issue:
Gulf States Toyota, Inc. (GST) is recalling certain 2022-2024 model year Highlander L and Highlander LE vehicles equipped with the Blackout Package that includes 20" black alloy wheels and tires. The installed tires have an insufficient load rating. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24R1
Recall Date: Jun 6, 2024
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2023 Highlander & Highlander Hybrid vehicles. During normal vehicle operation, minor impact to the front lower bumper cover may result in the cover coming loose or detaching.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23TB12 / 23TA12
Recall Date: Oct 26, 2023
Gulf States Toyota, Inc.
Safety Issue:
Gulf States Toyota, Inc. (GST) is recalling certain 2022 4Runner, Tacoma, Highlander, and Highlander Hybrid vehicles. The load carrying capacity modification labels may not be permanent and can fade, becoming illegible. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22R1
Recall Date: May 6, 2022
Consumer Complaints
178 ComplaintsToyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
1. The SRS airbag malfunction alert message has been displayed for more than a month. The vehicle was brought to the Toyota dealer where it was purchased for being diagnosed and repaired TWICE, but the problem still exists now. [The alert message is always displayed and keeps the driver from seeing any other information on the instrument panel. This is annoying and very dangerous.] 2. The engine sometimes automatically turned off while the vehicle stopped and was waiting for green lights at intersections or yielding to other vehicles at stop signs. The driver had to start the engine again before continuing driving. The vehicle was also brought to the dealer where it was purchase for repair, but the technicians were unable to find the problem.
Corrective Action:
1. The SRS airbag malfunction alert message has been displayed for more than a month. The vehicle was brought to the Toyota dealer where it was purchased for being diagnosed and repaired TWICE, but the problem still exists now. [The alert message is always displayed and keeps the driver from seeing any other information on the instrument panel. This is annoying and very dangerous.] 2. The engine sometimes automatically turned off while the vehicle stopped and was waiting for green lights at intersections or yielding to other vehicles at stop signs. The driver had to start the engine again before continuing driving. The vehicle was also brought to the dealer where it was purchase for repair, but the technicians were unable to find the problem.
Additional Notes:
1. The SRS airbag malfunction alert message has been displayed for more than a month. The vehicle was brought to the Toyota dealer where it was purchased for being diagnosed and repaired TWICE, but the problem still exists now. [The alert message is always displayed and keeps the driver from seeing any other information on the instrument panel. This is annoying and very dangerous.] 2. The engine sometimes automatically turned off while the vehicle stopped and was waiting for green lights at intersections or yielding to other vehicles at stop signs. The driver had to start the engine again before continuing driving. The vehicle was also brought to the dealer where it was purchase for repair, but the technicians were unable to find the problem.
Mfg Campaign: 11473299
Recall Date: Jul 11, 2022
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
When braking, and going down a slight grade, and when there is a slight bump in the road, the brakes seem to cut out for a second or surge. This will only last for a second and then the brakes will engage again. This could cause an accident if the car in front of me stops suddenly. On the lane departure warning, if an on ramp is merging into lanes (truck by passenger lanes on I-5 in Portland), the lane departure gets confused by the merging lane markings and alters the steering. This could cause a crash
Corrective Action:
When braking, and going down a slight grade, and when there is a slight bump in the road, the brakes seem to cut out for a second or surge. This will only last for a second and then the brakes will engage again. This could cause an accident if the car in front of me stops suddenly. On the lane departure warning, if an on ramp is merging into lanes (truck by passenger lanes on I-5 in Portland), the lane departure gets confused by the merging lane markings and alters the steering. This could cause a crash
Additional Notes:
When braking, and going down a slight grade, and when there is a slight bump in the road, the brakes seem to cut out for a second or surge. This will only last for a second and then the brakes will engage again. This could cause an accident if the car in front of me stops suddenly. On the lane departure warning, if an on ramp is merging into lanes (truck by passenger lanes on I-5 in Portland), the lane departure gets confused by the merging lane markings and alters the steering. This could cause a crash
Mfg Campaign: 11472443
Recall Date: Jul 5, 2022
Toyota Motor Corporation
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
When braking, and going down a slight grade, and when there is a slight bump in the road, the brakes seem to cut out for a second or surge. This will only last for a second and then the brakes will engage again. This could cause an accident if the car in front of me stops suddenly. On the lane departure warning, if an on ramp is merging into lanes (truck by passenger lanes on I-5 in Portland), the lane departure gets confused by the merging lane markings and alters the steering. This could cause a crash
Corrective Action:
When braking, and going down a slight grade, and when there is a slight bump in the road, the brakes seem to cut out for a second or surge. This will only last for a second and then the brakes will engage again. This could cause an accident if the car in front of me stops suddenly. On the lane departure warning, if an on ramp is merging into lanes (truck by passenger lanes on I-5 in Portland), the lane departure gets confused by the merging lane markings and alters the steering. This could cause a crash
Additional Notes:
When braking, and going down a slight grade, and when there is a slight bump in the road, the brakes seem to cut out for a second or surge. This will only last for a second and then the brakes will engage again. This could cause an accident if the car in front of me stops suddenly. On the lane departure warning, if an on ramp is merging into lanes (truck by passenger lanes on I-5 in Portland), the lane departure gets confused by the merging lane markings and alters the steering. This could cause a crash
Mfg Campaign: 11472443
Recall Date: Jul 5, 2022
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2022 Toyota Highlander. The contact stated while driving 35-40 MPH and attempting to accelerate to enter the highway, the accelerator pedal was depressed; however, the vehicle responded sluggishly. The vehicle emitted abnormal sounds as though the transmission was in neutral. The contact depressed the accelerator pedal all the way to the floorboard and the vehicle responded as intended. There were no warning lights illuminated. The contact was able to continue driving. Additionally, the contact stated that while driving 40 MPH, the brake pedal was depressed but hesitated to respond, causing 20 feet stopping distance delay. The contact stated that the failure mainly occurred in wet conditions, snowy conditions while driving approximately 60 MPH. The vehicle was taken to the dealer and test driven. The dealer informed the contact that though the vehicle was sluggish, it was not concerning. However, the failure reoccurred increasingly. The vehicle was taken to the dealer for a second and third time. The dealer test drove the vehicle and informed the contact that they could not duplicate the failure. Additionally, the contact stated that there was a strong burning wire coating smell coming from grill radiator while driving approximately 60 MPH. The contact stated that there was a metallic rotating sound coming from the air conditioning vent while using the heat. The contact stated that the sound persisted after turning off the vehicle. The contact also stated that there was an abnormal sound coming from the rear passenger’s side subframe while reversing. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The contact was awaiting a call back. The failure mileage was approximately 1,800.
Corrective Action:
The contact owns a 2022 Toyota Highlander. The contact stated while driving 35-40 MPH and attempting to accelerate to enter the highway, the accelerator pedal was depressed; however, the vehicle responded sluggishly. The vehicle emitted abnormal sounds as though the transmission was in neutral. The contact depressed the accelerator pedal all the way to the floorboard and the vehicle responded as intended. There were no warning lights illuminated. The contact was able to continue driving. Additionally, the contact stated that while driving 40 MPH, the brake pedal was depressed but hesitated to respond, causing 20 feet stopping distance delay. The contact stated that the failure mainly occurred in wet conditions, snowy conditions while driving approximately 60 MPH. The vehicle was taken to the dealer and test driven. The dealer informed the contact that though the vehicle was sluggish, it was not concerning. However, the failure reoccurred increasingly. The vehicle was taken to the dealer for a second and third time. The dealer test drove the vehicle and informed the contact that they could not duplicate the failure. Additionally, the contact stated that there was a strong burning wire coating smell coming from grill radiator while driving approximately 60 MPH. The contact stated that there was a metallic rotating sound coming from the air conditioning vent while using the heat. The contact stated that the sound persisted after turning off the vehicle. The contact also stated that there was an abnormal sound coming from the rear passenger’s side subframe while reversing. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The contact was awaiting a call back. The failure mileage was approximately 1,800.
Additional Notes:
The contact owns a 2022 Toyota Highlander. The contact stated while driving 35-40 MPH and attempting to accelerate to enter the highway, the accelerator pedal was depressed; however, the vehicle responded sluggishly. The vehicle emitted abnormal sounds as though the transmission was in neutral. The contact depressed the accelerator pedal all the way to the floorboard and the vehicle responded as intended. There were no warning lights illuminated. The contact was able to continue driving. Additionally, the contact stated that while driving 40 MPH, the brake pedal was depressed but hesitated to respond, causing 20 feet stopping distance delay. The contact stated that the failure mainly occurred in wet conditions, snowy conditions while driving approximately 60 MPH. The vehicle was taken to the dealer and test driven. The dealer informed the contact that though the vehicle was sluggish, it was not concerning. However, the failure reoccurred increasingly. The vehicle was taken to the dealer for a second and third time. The dealer test drove the vehicle and informed the contact that they could not duplicate the failure. Additionally, the contact stated that there was a strong burning wire coating smell coming from grill radiator while driving approximately 60 MPH. The contact stated that there was a metallic rotating sound coming from the air conditioning vent while using the heat. The contact stated that the sound persisted after turning off the vehicle. The contact also stated that there was an abnormal sound coming from the rear passenger’s side subframe while reversing. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The contact was awaiting a call back. The failure mileage was approximately 1,800.
Mfg Campaign: 11470228
Recall Date: Jun 21, 2022
Toyota Motor Corporation
Defect Description:
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
Potential Consequences:
The contact owns a 2022 Toyota Highlander. The contact stated while driving 35-40 MPH and attempting to accelerate to enter the highway, the accelerator pedal was depressed; however, the vehicle responded sluggishly. The vehicle emitted abnormal sounds as though the transmission was in neutral. The contact depressed the accelerator pedal all the way to the floorboard and the vehicle responded as intended. There were no warning lights illuminated. The contact was able to continue driving. Additionally, the contact stated that while driving 40 MPH, the brake pedal was depressed but hesitated to respond, causing 20 feet stopping distance delay. The contact stated that the failure mainly occurred in wet conditions, snowy conditions while driving approximately 60 MPH. The vehicle was taken to the dealer and test driven. The dealer informed the contact that though the vehicle was sluggish, it was not concerning. However, the failure reoccurred increasingly. The vehicle was taken to the dealer for a second and third time. The dealer test drove the vehicle and informed the contact that they could not duplicate the failure. Additionally, the contact stated that there was a strong burning wire coating smell coming from grill radiator while driving approximately 60 MPH. The contact stated that there was a metallic rotating sound coming from the air conditioning vent while using the heat. The contact stated that the sound persisted after turning off the vehicle. The contact also stated that there was an abnormal sound coming from the rear passenger’s side subframe while reversing. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The contact was awaiting a call back. The failure mileage was approximately 1,800.
Corrective Action:
The contact owns a 2022 Toyota Highlander. The contact stated while driving 35-40 MPH and attempting to accelerate to enter the highway, the accelerator pedal was depressed; however, the vehicle responded sluggishly. The vehicle emitted abnormal sounds as though the transmission was in neutral. The contact depressed the accelerator pedal all the way to the floorboard and the vehicle responded as intended. There were no warning lights illuminated. The contact was able to continue driving. Additionally, the contact stated that while driving 40 MPH, the brake pedal was depressed but hesitated to respond, causing 20 feet stopping distance delay. The contact stated that the failure mainly occurred in wet conditions, snowy conditions while driving approximately 60 MPH. The vehicle was taken to the dealer and test driven. The dealer informed the contact that though the vehicle was sluggish, it was not concerning. However, the failure reoccurred increasingly. The vehicle was taken to the dealer for a second and third time. The dealer test drove the vehicle and informed the contact that they could not duplicate the failure. Additionally, the contact stated that there was a strong burning wire coating smell coming from grill radiator while driving approximately 60 MPH. The contact stated that there was a metallic rotating sound coming from the air conditioning vent while using the heat. The contact stated that the sound persisted after turning off the vehicle. The contact also stated that there was an abnormal sound coming from the rear passenger’s side subframe while reversing. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The contact was awaiting a call back. The failure mileage was approximately 1,800.
Additional Notes:
The contact owns a 2022 Toyota Highlander. The contact stated while driving 35-40 MPH and attempting to accelerate to enter the highway, the accelerator pedal was depressed; however, the vehicle responded sluggishly. The vehicle emitted abnormal sounds as though the transmission was in neutral. The contact depressed the accelerator pedal all the way to the floorboard and the vehicle responded as intended. There were no warning lights illuminated. The contact was able to continue driving. Additionally, the contact stated that while driving 40 MPH, the brake pedal was depressed but hesitated to respond, causing 20 feet stopping distance delay. The contact stated that the failure mainly occurred in wet conditions, snowy conditions while driving approximately 60 MPH. The vehicle was taken to the dealer and test driven. The dealer informed the contact that though the vehicle was sluggish, it was not concerning. However, the failure reoccurred increasingly. The vehicle was taken to the dealer for a second and third time. The dealer test drove the vehicle and informed the contact that they could not duplicate the failure. Additionally, the contact stated that there was a strong burning wire coating smell coming from grill radiator while driving approximately 60 MPH. The contact stated that there was a metallic rotating sound coming from the air conditioning vent while using the heat. The contact stated that the sound persisted after turning off the vehicle. The contact also stated that there was an abnormal sound coming from the rear passenger’s side subframe while reversing. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The contact was awaiting a call back. The failure mileage was approximately 1,800.
Mfg Campaign: 11470228
Recall Date: Jun 21, 2022
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2022 Toyota Highlander. The contact stated while driving 35-40 MPH and attempting to accelerate to enter the highway, the accelerator pedal was depressed; however, the vehicle responded sluggishly. The vehicle emitted abnormal sounds as though the transmission was in neutral. The contact depressed the accelerator pedal all the way to the floorboard and the vehicle responded as intended. There were no warning lights illuminated. The contact was able to continue driving. Additionally, the contact stated that while driving 40 MPH, the brake pedal was depressed but hesitated to respond, causing 20 feet stopping distance delay. The contact stated that the failure mainly occurred in wet conditions, snowy conditions while driving approximately 60 MPH. The vehicle was taken to the dealer and test driven. The dealer informed the contact that though the vehicle was sluggish, it was not concerning. However, the failure reoccurred increasingly. The vehicle was taken to the dealer for a second and third time. The dealer test drove the vehicle and informed the contact that they could not duplicate the failure. Additionally, the contact stated that there was a strong burning wire coating smell coming from grill radiator while driving approximately 60 MPH. The contact stated that there was a metallic rotating sound coming from the air conditioning vent while using the heat. The contact stated that the sound persisted after turning off the vehicle. The contact also stated that there was an abnormal sound coming from the rear passenger’s side subframe while reversing. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The contact was awaiting a call back. The failure mileage was approximately 1,800.
Corrective Action:
The contact owns a 2022 Toyota Highlander. The contact stated while driving 35-40 MPH and attempting to accelerate to enter the highway, the accelerator pedal was depressed; however, the vehicle responded sluggishly. The vehicle emitted abnormal sounds as though the transmission was in neutral. The contact depressed the accelerator pedal all the way to the floorboard and the vehicle responded as intended. There were no warning lights illuminated. The contact was able to continue driving. Additionally, the contact stated that while driving 40 MPH, the brake pedal was depressed but hesitated to respond, causing 20 feet stopping distance delay. The contact stated that the failure mainly occurred in wet conditions, snowy conditions while driving approximately 60 MPH. The vehicle was taken to the dealer and test driven. The dealer informed the contact that though the vehicle was sluggish, it was not concerning. However, the failure reoccurred increasingly. The vehicle was taken to the dealer for a second and third time. The dealer test drove the vehicle and informed the contact that they could not duplicate the failure. Additionally, the contact stated that there was a strong burning wire coating smell coming from grill radiator while driving approximately 60 MPH. The contact stated that there was a metallic rotating sound coming from the air conditioning vent while using the heat. The contact stated that the sound persisted after turning off the vehicle. The contact also stated that there was an abnormal sound coming from the rear passenger’s side subframe while reversing. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The contact was awaiting a call back. The failure mileage was approximately 1,800.
Additional Notes:
The contact owns a 2022 Toyota Highlander. The contact stated while driving 35-40 MPH and attempting to accelerate to enter the highway, the accelerator pedal was depressed; however, the vehicle responded sluggishly. The vehicle emitted abnormal sounds as though the transmission was in neutral. The contact depressed the accelerator pedal all the way to the floorboard and the vehicle responded as intended. There were no warning lights illuminated. The contact was able to continue driving. Additionally, the contact stated that while driving 40 MPH, the brake pedal was depressed but hesitated to respond, causing 20 feet stopping distance delay. The contact stated that the failure mainly occurred in wet conditions, snowy conditions while driving approximately 60 MPH. The vehicle was taken to the dealer and test driven. The dealer informed the contact that though the vehicle was sluggish, it was not concerning. However, the failure reoccurred increasingly. The vehicle was taken to the dealer for a second and third time. The dealer test drove the vehicle and informed the contact that they could not duplicate the failure. Additionally, the contact stated that there was a strong burning wire coating smell coming from grill radiator while driving approximately 60 MPH. The contact stated that there was a metallic rotating sound coming from the air conditioning vent while using the heat. The contact stated that the sound persisted after turning off the vehicle. The contact also stated that there was an abnormal sound coming from the rear passenger’s side subframe while reversing. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The contact was awaiting a call back. The failure mileage was approximately 1,800.
Mfg Campaign: 11470228
Recall Date: Jun 21, 2022
Toyota Motor Corporation
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
On the driver side windshield, there is an inside crack/defect that keeps spreading causing glare while driving. The Toyota dealer has been notified and they are working on paperwork to fix it. It appears to be in between the glass windshield. Pictures cannot show because of the glare from the reflection.
Corrective Action:
On the driver side windshield, there is an inside crack/defect that keeps spreading causing glare while driving. The Toyota dealer has been notified and they are working on paperwork to fix it. It appears to be in between the glass windshield. Pictures cannot show because of the glare from the reflection.
Additional Notes:
On the driver side windshield, there is an inside crack/defect that keeps spreading causing glare while driving. The Toyota dealer has been notified and they are working on paperwork to fix it. It appears to be in between the glass windshield. Pictures cannot show because of the glare from the reflection.
Mfg Campaign: 11470049
Recall Date: Jun 20, 2022
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHEN PARKED FOR 15 TO 20 MINUTES WITH THE ENGINE RUNNING THEN MOVING FORWARD THE BRAKES DO NOT WORK. ACCORDING TO SAN MARCOS TOYOTA THIS IS NORMAL. SPEED OD VECHILE IS LESS THAN 5 MILES PER HOUR NO BRAKES AND THIS CAUSED A VERY MINOR REAR END COLLUISN. ACCORDING TO SERVICE THE BRAKE BOOSTER SHUTS 0FF.
Corrective Action:
WHEN PARKED FOR 15 TO 20 MINUTES WITH THE ENGINE RUNNING THEN MOVING FORWARD THE BRAKES DO NOT WORK. ACCORDING TO SAN MARCOS TOYOTA THIS IS NORMAL. SPEED OD VECHILE IS LESS THAN 5 MILES PER HOUR NO BRAKES AND THIS CAUSED A VERY MINOR REAR END COLLUISN. ACCORDING TO SERVICE THE BRAKE BOOSTER SHUTS 0FF.
Additional Notes:
WHEN PARKED FOR 15 TO 20 MINUTES WITH THE ENGINE RUNNING THEN MOVING FORWARD THE BRAKES DO NOT WORK. ACCORDING TO SAN MARCOS TOYOTA THIS IS NORMAL. SPEED OD VECHILE IS LESS THAN 5 MILES PER HOUR NO BRAKES AND THIS CAUSED A VERY MINOR REAR END COLLUISN. ACCORDING TO SERVICE THE BRAKE BOOSTER SHUTS 0FF.
Mfg Campaign: 11468032
Recall Date: Jun 7, 2022
Toyota Motor Corporation
Defect Description:
STRUCTURE:BODY
Potential Consequences:
When cruising on a highway at around 70MPH my driver side mirror started shaking. The visibility through that mirror is getting worse. The left side mirror is fine no issue with vibration.
Corrective Action:
When cruising on a highway at around 70MPH my driver side mirror started shaking. The visibility through that mirror is getting worse. The left side mirror is fine no issue with vibration.
Additional Notes:
When cruising on a highway at around 70MPH my driver side mirror started shaking. The visibility through that mirror is getting worse. The left side mirror is fine no issue with vibration.
Mfg Campaign: 11467601
Recall Date: Jun 5, 2022
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When braking the car will start braking then stop slowing down for 1/2 to 1 second and resume braking. If you have ever braked when hitting an ice patch this is exactly how it feels. The obvious answer was an intermittent braking problem and I was delighted to hear about the recall for the stability control. We had it reprogrammed last week but when driving it home it happened twice again but for the first time when braking the car ACTUALLY ACCELERATED 3-4 MPH. This is clearly not a braking failure but a very brief intermittent acceleration of the electric motor when braking. When it occurs it is almost exclusively when making a moving right hand turn onto another road or entrance ramp. The starting speed is approx 35-45 MPH when applying the brake so when into the turn the speed is 20-25 mph and your foot is still on the brake when the sensation of the car not braking occurs and lasts approx. 1/2 to 1 second before the car starts to slow again. So the sensation is that of an intermittent braking problem but it is actually a very brief acceleration of the electric motor. Not being able to slow the car at 30 MPH for even 1/2 to 1 second the car will travel an additional 22-44 feet before braking resumes. This is dangerous and very difficult to diagnose. This is intermittent but we experience it on average every other day and on that day it can occur 2-3 times. Present since we got it new and now has 2,100 miles.
Corrective Action:
When braking the car will start braking then stop slowing down for 1/2 to 1 second and resume braking. If you have ever braked when hitting an ice patch this is exactly how it feels. The obvious answer was an intermittent braking problem and I was delighted to hear about the recall for the stability control. We had it reprogrammed last week but when driving it home it happened twice again but for the first time when braking the car ACTUALLY ACCELERATED 3-4 MPH. This is clearly not a braking failure but a very brief intermittent acceleration of the electric motor when braking. When it occurs it is almost exclusively when making a moving right hand turn onto another road or entrance ramp. The starting speed is approx 35-45 MPH when applying the brake so when into the turn the speed is 20-25 mph and your foot is still on the brake when the sensation of the car not braking occurs and lasts approx. 1/2 to 1 second before the car starts to slow again. So the sensation is that of an intermittent braking problem but it is actually a very brief acceleration of the electric motor. Not being able to slow the car at 30 MPH for even 1/2 to 1 second the car will travel an additional 22-44 feet before braking resumes. This is dangerous and very difficult to diagnose. This is intermittent but we experience it on average every other day and on that day it can occur 2-3 times. Present since we got it new and now has 2,100 miles.
Additional Notes:
When braking the car will start braking then stop slowing down for 1/2 to 1 second and resume braking. If you have ever braked when hitting an ice patch this is exactly how it feels. The obvious answer was an intermittent braking problem and I was delighted to hear about the recall for the stability control. We had it reprogrammed last week but when driving it home it happened twice again but for the first time when braking the car ACTUALLY ACCELERATED 3-4 MPH. This is clearly not a braking failure but a very brief intermittent acceleration of the electric motor when braking. When it occurs it is almost exclusively when making a moving right hand turn onto another road or entrance ramp. The starting speed is approx 35-45 MPH when applying the brake so when into the turn the speed is 20-25 mph and your foot is still on the brake when the sensation of the car not braking occurs and lasts approx. 1/2 to 1 second before the car starts to slow again. So the sensation is that of an intermittent braking problem but it is actually a very brief acceleration of the electric motor. Not being able to slow the car at 30 MPH for even 1/2 to 1 second the car will travel an additional 22-44 feet before braking resumes. This is dangerous and very difficult to diagnose. This is intermittent but we experience it on average every other day and on that day it can occur 2-3 times. Present since we got it new and now has 2,100 miles.
Mfg Campaign: 11462224
Recall Date: Apr 26, 2022
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
When coming to a stop, intermittently the brakes feel like they disengage for a moment before kicking back in and lunging me forward. The first time it happened I thought my foot has slipped off the brake pedal. When I happened again, I knew something was wrong and started noting when it happens and the driving conditions. I have taken it in the dealer 4 times now, have opened a ticket with Toyota and have been told since they can’t reproduce the problem there isn’t much they can do to fix it. The service manager did advise that a scan of my car revealed my ABS/skid kicked in at one of the times I noted, but that was it. This malfunction is typically at low speeds and when apply the brake on a curve. There is no reason the abs to kick as as this doesn’t occur when slamming on brakes, but normal braking. No warning lights have been noted on my car and confirmed by the dealership. I believe this could be a problem either causing a rear-ended or possibly a pedestrian crossing in the right conditions. The sensation is very unnerving and since it’s intermittent, I believe something is not right. I have also found an online forum with multiple users reporting the same problem. https://www.toyotanation.com/threads/2021-highlander-hybrid-platinum-not-braking-properly.1694783/page-5#post-14619325
Corrective Action:
When coming to a stop, intermittently the brakes feel like they disengage for a moment before kicking back in and lunging me forward. The first time it happened I thought my foot has slipped off the brake pedal. When I happened again, I knew something was wrong and started noting when it happens and the driving conditions. I have taken it in the dealer 4 times now, have opened a ticket with Toyota and have been told since they can’t reproduce the problem there isn’t much they can do to fix it. The service manager did advise that a scan of my car revealed my ABS/skid kicked in at one of the times I noted, but that was it. This malfunction is typically at low speeds and when apply the brake on a curve. There is no reason the abs to kick as as this doesn’t occur when slamming on brakes, but normal braking. No warning lights have been noted on my car and confirmed by the dealership. I believe this could be a problem either causing a rear-ended or possibly a pedestrian crossing in the right conditions. The sensation is very unnerving and since it’s intermittent, I believe something is not right. I have also found an online forum with multiple users reporting the same problem. https://www.toyotanation.com/threads/2021-highlander-hybrid-platinum-not-braking-properly.1694783/page-5#post-14619325
Additional Notes:
When coming to a stop, intermittently the brakes feel like they disengage for a moment before kicking back in and lunging me forward. The first time it happened I thought my foot has slipped off the brake pedal. When I happened again, I knew something was wrong and started noting when it happens and the driving conditions. I have taken it in the dealer 4 times now, have opened a ticket with Toyota and have been told since they can’t reproduce the problem there isn’t much they can do to fix it. The service manager did advise that a scan of my car revealed my ABS/skid kicked in at one of the times I noted, but that was it. This malfunction is typically at low speeds and when apply the brake on a curve. There is no reason the abs to kick as as this doesn’t occur when slamming on brakes, but normal braking. No warning lights have been noted on my car and confirmed by the dealership. I believe this could be a problem either causing a rear-ended or possibly a pedestrian crossing in the right conditions. The sensation is very unnerving and since it’s intermittent, I believe something is not right. I have also found an online forum with multiple users reporting the same problem. https://www.toyotanation.com/threads/2021-highlander-hybrid-platinum-not-braking-properly.1694783/page-5#post-14619325
Mfg Campaign: 11460425
Recall Date: Apr 11, 2022
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
We were driving and heard a loud boom. After the initial shock we saw that the moonroof had shattered.
Corrective Action:
We were driving and heard a loud boom. After the initial shock we saw that the moonroof had shattered.
Additional Notes:
We were driving and heard a loud boom. After the initial shock we saw that the moonroof had shattered.
Mfg Campaign: 11457457
Recall Date: Mar 19, 2022
Toyota Motor Corporation
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
The contact owns a 2022 Toyota Highlander. The contact stated that while driving at an undisclosed speed, the sunroof glass exploded unexpectedly. There was no impact on the sunroof that could have caused it to shatter. The contact and her daughter did not sustain any injuries. The dealer was made aware of the failure and scheduled an upcoming appointment for inspection. The vehicle was repaired and was covered under warranty. The manufacturer was not made aware of the failure. The failure mileage was approximately 2,050.
Corrective Action:
The contact owns a 2022 Toyota Highlander. The contact stated that while driving at an undisclosed speed, the sunroof glass exploded unexpectedly. There was no impact on the sunroof that could have caused it to shatter. The contact and her daughter did not sustain any injuries. The dealer was made aware of the failure and scheduled an upcoming appointment for inspection. The vehicle was repaired and was covered under warranty. The manufacturer was not made aware of the failure. The failure mileage was approximately 2,050.
Additional Notes:
The contact owns a 2022 Toyota Highlander. The contact stated that while driving at an undisclosed speed, the sunroof glass exploded unexpectedly. There was no impact on the sunroof that could have caused it to shatter. The contact and her daughter did not sustain any injuries. The dealer was made aware of the failure and scheduled an upcoming appointment for inspection. The vehicle was repaired and was covered under warranty. The manufacturer was not made aware of the failure. The failure mileage was approximately 2,050.
Mfg Campaign: 11457187
Recall Date: Mar 17, 2022
Toyota Motor Corporation
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Car does not fill to stated 17.1 gallon capacity. Most it will fill is between 12 to 13 gallons causing the vehicle to prematurely run out of gas.
Corrective Action:
Car does not fill to stated 17.1 gallon capacity. Most it will fill is between 12 to 13 gallons causing the vehicle to prematurely run out of gas.
Additional Notes:
Car does not fill to stated 17.1 gallon capacity. Most it will fill is between 12 to 13 gallons causing the vehicle to prematurely run out of gas.
Mfg Campaign: 11453159
Recall Date: Feb 20, 2022
Toyota Motor Corporation
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The vehicle is advertised with a 17.9 gallon fuel tank. But I can only get about 14 gallons in the tank. Gauge reads full but my distance to empty is only showing 286 miles. It should read closer to 400.
Corrective Action:
The vehicle is advertised with a 17.9 gallon fuel tank. But I can only get about 14 gallons in the tank. Gauge reads full but my distance to empty is only showing 286 miles. It should read closer to 400.
Additional Notes:
The vehicle is advertised with a 17.9 gallon fuel tank. But I can only get about 14 gallons in the tank. Gauge reads full but my distance to empty is only showing 286 miles. It should read closer to 400.
Mfg Campaign: 11451756
Recall Date: Feb 13, 2022
Toyota Motor Corporation
Defect Description:
SEAT BELTS
Potential Consequences:
The Toyota highlander was advertised as a family vehicle that safely fits 7 passengers with the captain chairs. We purchased a brand new 2022 Toyota Highlander for our family of 5. However, you cannot safely install a booster car seat in the third flow as advertised in ANY position. In every position of the third row the booster car seat covers the buckle not allowing you to secure the seat belt/booster seat. The car manual show on page 58-59 to install the booster seat on the passenger side of the third row but there is not enough space. The second picture shows a car seat in the middle using an anchor bracket that does not work for a booster seat and thus would also obsure other seat buckles thus not allowing the two other seats to be used. Toyota told us to bring the vehicle to a fire station to have the car seats installed. The fire station told us to contact to 1-866-SEAT-CHECK or www.seatcheck.org to schedule an inspection and when we called them they said they do not inspect Toyota vehicles. The dealership also suggested to us to purchase a seat belt extender. The manual also states on page 59 not to use a seat belt extender as this could cause serious injury or death. The third row does not have latches and only offers an achor in the middle seat of the back row not suitable for a booster car seat. I do not want any other family to go through what we have experienced and this is a matter of child safety.
Corrective Action:
The Toyota highlander was advertised as a family vehicle that safely fits 7 passengers with the captain chairs. We purchased a brand new 2022 Toyota Highlander for our family of 5. However, you cannot safely install a booster car seat in the third flow as advertised in ANY position. In every position of the third row the booster car seat covers the buckle not allowing you to secure the seat belt/booster seat. The car manual show on page 58-59 to install the booster seat on the passenger side of the third row but there is not enough space. The second picture shows a car seat in the middle using an anchor bracket that does not work for a booster seat and thus would also obsure other seat buckles thus not allowing the two other seats to be used. Toyota told us to bring the vehicle to a fire station to have the car seats installed. The fire station told us to contact to 1-866-SEAT-CHECK or www.seatcheck.org to schedule an inspection and when we called them they said they do not inspect Toyota vehicles. The dealership also suggested to us to purchase a seat belt extender. The manual also states on page 59 not to use a seat belt extender as this could cause serious injury or death. The third row does not have latches and only offers an achor in the middle seat of the back row not suitable for a booster car seat. I do not want any other family to go through what we have experienced and this is a matter of child safety.
Additional Notes:
The Toyota highlander was advertised as a family vehicle that safely fits 7 passengers with the captain chairs. We purchased a brand new 2022 Toyota Highlander for our family of 5. However, you cannot safely install a booster car seat in the third flow as advertised in ANY position. In every position of the third row the booster car seat covers the buckle not allowing you to secure the seat belt/booster seat. The car manual show on page 58-59 to install the booster seat on the passenger side of the third row but there is not enough space. The second picture shows a car seat in the middle using an anchor bracket that does not work for a booster seat and thus would also obsure other seat buckles thus not allowing the two other seats to be used. Toyota told us to bring the vehicle to a fire station to have the car seats installed. The fire station told us to contact to 1-866-SEAT-CHECK or www.seatcheck.org to schedule an inspection and when we called them they said they do not inspect Toyota vehicles. The dealership also suggested to us to purchase a seat belt extender. The manual also states on page 59 not to use a seat belt extender as this could cause serious injury or death. The third row does not have latches and only offers an achor in the middle seat of the back row not suitable for a booster car seat. I do not want any other family to go through what we have experienced and this is a matter of child safety.
Mfg Campaign: 11448511
Recall Date: Jan 23, 2022
Toyota Motor Corporation
Defect Description:
SEATS
Potential Consequences:
The Toyota highlander was advertised as a family vehicle that safely fits 7 passengers with the captain chairs. We purchased a brand new 2022 Toyota Highlander for our family of 5. However, you cannot safely install a booster car seat in the third flow as advertised in ANY position. In every position of the third row the booster car seat covers the buckle not allowing you to secure the seat belt/booster seat. The car manual show on page 58-59 to install the booster seat on the passenger side of the third row but there is not enough space. The second picture shows a car seat in the middle using an anchor bracket that does not work for a booster seat and thus would also obsure other seat buckles thus not allowing the two other seats to be used. Toyota told us to bring the vehicle to a fire station to have the car seats installed. The fire station told us to contact to 1-866-SEAT-CHECK or www.seatcheck.org to schedule an inspection and when we called them they said they do not inspect Toyota vehicles. The dealership also suggested to us to purchase a seat belt extender. The manual also states on page 59 not to use a seat belt extender as this could cause serious injury or death. The third row does not have latches and only offers an achor in the middle seat of the back row not suitable for a booster car seat. I do not want any other family to go through what we have experienced and this is a matter of child safety.
Corrective Action:
The Toyota highlander was advertised as a family vehicle that safely fits 7 passengers with the captain chairs. We purchased a brand new 2022 Toyota Highlander for our family of 5. However, you cannot safely install a booster car seat in the third flow as advertised in ANY position. In every position of the third row the booster car seat covers the buckle not allowing you to secure the seat belt/booster seat. The car manual show on page 58-59 to install the booster seat on the passenger side of the third row but there is not enough space. The second picture shows a car seat in the middle using an anchor bracket that does not work for a booster seat and thus would also obsure other seat buckles thus not allowing the two other seats to be used. Toyota told us to bring the vehicle to a fire station to have the car seats installed. The fire station told us to contact to 1-866-SEAT-CHECK or www.seatcheck.org to schedule an inspection and when we called them they said they do not inspect Toyota vehicles. The dealership also suggested to us to purchase a seat belt extender. The manual also states on page 59 not to use a seat belt extender as this could cause serious injury or death. The third row does not have latches and only offers an achor in the middle seat of the back row not suitable for a booster car seat. I do not want any other family to go through what we have experienced and this is a matter of child safety.
Additional Notes:
The Toyota highlander was advertised as a family vehicle that safely fits 7 passengers with the captain chairs. We purchased a brand new 2022 Toyota Highlander for our family of 5. However, you cannot safely install a booster car seat in the third flow as advertised in ANY position. In every position of the third row the booster car seat covers the buckle not allowing you to secure the seat belt/booster seat. The car manual show on page 58-59 to install the booster seat on the passenger side of the third row but there is not enough space. The second picture shows a car seat in the middle using an anchor bracket that does not work for a booster seat and thus would also obsure other seat buckles thus not allowing the two other seats to be used. Toyota told us to bring the vehicle to a fire station to have the car seats installed. The fire station told us to contact to 1-866-SEAT-CHECK or www.seatcheck.org to schedule an inspection and when we called them they said they do not inspect Toyota vehicles. The dealership also suggested to us to purchase a seat belt extender. The manual also states on page 59 not to use a seat belt extender as this could cause serious injury or death. The third row does not have latches and only offers an achor in the middle seat of the back row not suitable for a booster car seat. I do not want any other family to go through what we have experienced and this is a matter of child safety.
Mfg Campaign: 11448511
Recall Date: Jan 23, 2022
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When driving down interstate, ticking came from above followed by a loud bang. Moon roof busted out and glass shattered out while on interstate.
Corrective Action:
When driving down interstate, ticking came from above followed by a loud bang. Moon roof busted out and glass shattered out while on interstate.
Additional Notes:
When driving down interstate, ticking came from above followed by a loud bang. Moon roof busted out and glass shattered out while on interstate.
Mfg Campaign: 11441642
Recall Date: Nov 24, 2021
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