Complaints & Recalls
Official Safety Recalls - Important!
24 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Toyota Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, Lexus RX350, 2023-2024 NX250, and NX350 vehicles that may have been incorrectly repaired under previous NHTSA recall number 23V-480. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 25TA02/25LA02
Recall Date: Jan 29, 2025
Gulf States Toyota, Inc.
Safety Issue:
Gulf States Toyota, Inc. (GST) is recalling certain Toyota 2023 GR Supra, 2024 4 Runner, Corolla, Grand Highlander, Grand Highlander Hybrid, Land Cruiser Hybrid, Tacoma, Tacoma Hybrid, 2023-2024 BZ4X, Corolla Cross Hybrid, GR Corolla, GR86, Highlander, Highlander Hybrid, Prius, Prius Prime, Sequoia Hybrid, Tundra, Tundra Hybrid, Venza Hybrid, 2023-2025 Crown, and 2025 Camry Hybrid vehicles equipped with GST accessories. The load carrying capacity modification label may display inaccurate added weight values. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24R2
Recall Date: Jul 23, 2024
Southeast Toyota Distributors, Llc
Safety Issue:
Southeast Toyota Distributors, LLC (SET) is recalling certain 2021-2024 Highlander vehicles. The 20-inch accessory tires with an insufficient load rating for the vehicle's Gross Axle Weight Rating (GAWR) were installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SET24A
Recall Date: Jun 18, 2024
Gulf States Toyota, Inc.
Safety Issue:
Gulf States Toyota, Inc. (GST) is recalling certain 2022-2024 model year Highlander L and Highlander LE vehicles equipped with the Blackout Package that includes 20" black alloy wheels and tires. The installed tires have an insufficient load rating. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24R1
Recall Date: Jun 6, 2024
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2023 Highlander & Highlander Hybrid vehicles. During normal vehicle operation, minor impact to the front lower bumper cover may result in the cover coming loose or detaching.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23TB12 / 23TA12
Recall Date: Oct 26, 2023
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, 2023 Lexus RX350, RX350 Hybrid, RX500 Hybrid, 2023-2024 Lexus NX250, NX350, and NX350 Hybrid vehicles. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23TA08/ 23LA02
Recall Date: Jul 12, 2023
Consumer Complaints
153 ComplaintsToyota Motor Corporation
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
From a stop or slow roll (0-10 mph), significant hesitation is experienced after pushing the gas. The engine will not respond for a few moments and then all of a sudden it will take off in a jerking manner. Note that this is experienced when the engine auto start/stop is deactivated, so it is not from the delay of the engine starting when activated. This hesitation causes a near miss safety situation in many normal driving activities, but the highest risk is when turning left in front of oncoming traffic. I brought the vehicle to a Toyota dealership for the condition, noting Toyota's Service Bulletin T-SB-0087-23 for this exact issue, but after 3 days and 40 miles of the dealership driving it, they stated that they cannot reproduce the issue. There are no warning signs or lamps, and this issue has been occurring since the vehicle had about 1,000 miles, and the vehicle now has 20,000 miles on it.
Corrective Action:
From a stop or slow roll (0-10 mph), significant hesitation is experienced after pushing the gas. The engine will not respond for a few moments and then all of a sudden it will take off in a jerking manner. Note that this is experienced when the engine auto start/stop is deactivated, so it is not from the delay of the engine starting when activated. This hesitation causes a near miss safety situation in many normal driving activities, but the highest risk is when turning left in front of oncoming traffic. I brought the vehicle to a Toyota dealership for the condition, noting Toyota's Service Bulletin T-SB-0087-23 for this exact issue, but after 3 days and 40 miles of the dealership driving it, they stated that they cannot reproduce the issue. There are no warning signs or lamps, and this issue has been occurring since the vehicle had about 1,000 miles, and the vehicle now has 20,000 miles on it.
Additional Notes:
From a stop or slow roll (0-10 mph), significant hesitation is experienced after pushing the gas. The engine will not respond for a few moments and then all of a sudden it will take off in a jerking manner. Note that this is experienced when the engine auto start/stop is deactivated, so it is not from the delay of the engine starting when activated. This hesitation causes a near miss safety situation in many normal driving activities, but the highest risk is when turning left in front of oncoming traffic. I brought the vehicle to a Toyota dealership for the condition, noting Toyota's Service Bulletin T-SB-0087-23 for this exact issue, but after 3 days and 40 miles of the dealership driving it, they stated that they cannot reproduce the issue. There are no warning signs or lamps, and this issue has been occurring since the vehicle had about 1,000 miles, and the vehicle now has 20,000 miles on it.
Mfg Campaign: 11608712
Recall Date: Aug 15, 2024
Toyota Motor Corporation
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The car absolutely reeks of gas after driving for a while on warm days. You can visibly see the fumes around the filler neck. It has been the the dealer multiple times and they say they can't find anything. It seeps into the car causing headaches and dizziness. I personally know of 2 2023 Highlanders and 1 2024 highlander that have this issue. I am extremely worried this will cause a fire and/or explosion at some point.
Corrective Action:
The car absolutely reeks of gas after driving for a while on warm days. You can visibly see the fumes around the filler neck. It has been the the dealer multiple times and they say they can't find anything. It seeps into the car causing headaches and dizziness. I personally know of 2 2023 Highlanders and 1 2024 highlander that have this issue. I am extremely worried this will cause a fire and/or explosion at some point.
Additional Notes:
The car absolutely reeks of gas after driving for a while on warm days. You can visibly see the fumes around the filler neck. It has been the the dealer multiple times and they say they can't find anything. It seeps into the car causing headaches and dizziness. I personally know of 2 2023 Highlanders and 1 2024 highlander that have this issue. I am extremely worried this will cause a fire and/or explosion at some point.
Mfg Campaign: 11606299
Recall Date: Aug 3, 2024
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The car absolutely reeks of gas after driving for a while on warm days. You can visibly see the fumes around the filler neck. It has been the the dealer multiple times and they say they can't find anything. It seeps into the car causing headaches and dizziness. I personally know of 2 2023 Highlanders and 1 2024 highlander that have this issue. I am extremely worried this will cause a fire and/or explosion at some point.
Corrective Action:
The car absolutely reeks of gas after driving for a while on warm days. You can visibly see the fumes around the filler neck. It has been the the dealer multiple times and they say they can't find anything. It seeps into the car causing headaches and dizziness. I personally know of 2 2023 Highlanders and 1 2024 highlander that have this issue. I am extremely worried this will cause a fire and/or explosion at some point.
Additional Notes:
The car absolutely reeks of gas after driving for a while on warm days. You can visibly see the fumes around the filler neck. It has been the the dealer multiple times and they say they can't find anything. It seeps into the car causing headaches and dizziness. I personally know of 2 2023 Highlanders and 1 2024 highlander that have this issue. I am extremely worried this will cause a fire and/or explosion at some point.
Mfg Campaign: 11606299
Recall Date: Aug 3, 2024
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brakes momentarily lost during certain conditions. If going down a hill and applying brake, suddenly loses pressure and vehicle surges forward. Taking a right hand turn, slowing, brake suddenly loses pressure and lunges forward causing vehicle to go into wrong lane. Parking, apply brake, surges forward, end up in the next spot forward. I've had several very close calls, including trying to stop behind a bicycle at a stop sign, came within inches. I've repeatedly been to dealer. Toyota calls it "loss of braking sensation", have issued a TSB for years prior to 23. I have a 23 hybrid, there is no TSB or fix. Dealer is aware of the issue, has techs who have experienced it themselves. Just can't be fixed without Toyota stepping up. Happy to work with Toyota if they want to put sensors or computers on the vehicle. When the vehicle was new it only occurred once/twice a month. Now it is every day. The latest incident was today driving back from the dealer.
Corrective Action:
Brakes momentarily lost during certain conditions. If going down a hill and applying brake, suddenly loses pressure and vehicle surges forward. Taking a right hand turn, slowing, brake suddenly loses pressure and lunges forward causing vehicle to go into wrong lane. Parking, apply brake, surges forward, end up in the next spot forward. I've had several very close calls, including trying to stop behind a bicycle at a stop sign, came within inches. I've repeatedly been to dealer. Toyota calls it "loss of braking sensation", have issued a TSB for years prior to 23. I have a 23 hybrid, there is no TSB or fix. Dealer is aware of the issue, has techs who have experienced it themselves. Just can't be fixed without Toyota stepping up. Happy to work with Toyota if they want to put sensors or computers on the vehicle. When the vehicle was new it only occurred once/twice a month. Now it is every day. The latest incident was today driving back from the dealer.
Additional Notes:
Brakes momentarily lost during certain conditions. If going down a hill and applying brake, suddenly loses pressure and vehicle surges forward. Taking a right hand turn, slowing, brake suddenly loses pressure and lunges forward causing vehicle to go into wrong lane. Parking, apply brake, surges forward, end up in the next spot forward. I've had several very close calls, including trying to stop behind a bicycle at a stop sign, came within inches. I've repeatedly been to dealer. Toyota calls it "loss of braking sensation", have issued a TSB for years prior to 23. I have a 23 hybrid, there is no TSB or fix. Dealer is aware of the issue, has techs who have experienced it themselves. Just can't be fixed without Toyota stepping up. Happy to work with Toyota if they want to put sensors or computers on the vehicle. When the vehicle was new it only occurred once/twice a month. Now it is every day. The latest incident was today driving back from the dealer.
Mfg Campaign: 11604808
Recall Date: Jul 26, 2024
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
When 87 fuel is put into the vehicle, the 2023 highlander is jerky/has hesitation, RPMs jump around. Trying to slow down to a yield then go again it jerks and almost feels like engine is cutting out. Seems worse when car is being driven on warm day with a/c on or under a “load”. Very dangerous in intersections. Current fix is to put 93 octane in the vehicle to remedy the issue. Putting 93 octane fuel in the vehicle does help. All of these issues pose a risk to the car jumping from a start to cause a rear-end accident. I've complained to the dealer and they've stated everything is normal when they test drive and no codes are showing even explaining a TSB was issued they refuse to fix. Started at 500 miles on odometer, still happening at over 13,000 miles.
Corrective Action:
When 87 fuel is put into the vehicle, the 2023 highlander is jerky/has hesitation, RPMs jump around. Trying to slow down to a yield then go again it jerks and almost feels like engine is cutting out. Seems worse when car is being driven on warm day with a/c on or under a “load”. Very dangerous in intersections. Current fix is to put 93 octane in the vehicle to remedy the issue. Putting 93 octane fuel in the vehicle does help. All of these issues pose a risk to the car jumping from a start to cause a rear-end accident. I've complained to the dealer and they've stated everything is normal when they test drive and no codes are showing even explaining a TSB was issued they refuse to fix. Started at 500 miles on odometer, still happening at over 13,000 miles.
Additional Notes:
When 87 fuel is put into the vehicle, the 2023 highlander is jerky/has hesitation, RPMs jump around. Trying to slow down to a yield then go again it jerks and almost feels like engine is cutting out. Seems worse when car is being driven on warm day with a/c on or under a “load”. Very dangerous in intersections. Current fix is to put 93 octane in the vehicle to remedy the issue. Putting 93 octane fuel in the vehicle does help. All of these issues pose a risk to the car jumping from a start to cause a rear-end accident. I've complained to the dealer and they've stated everything is normal when they test drive and no codes are showing even explaining a TSB was issued they refuse to fix. Started at 500 miles on odometer, still happening at over 13,000 miles.
Mfg Campaign: 11603659
Recall Date: Jul 21, 2024
Toyota Motor Corporation
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
When 87 fuel is put into the vehicle, the 2023 highlander is jerky/has hesitation, RPMs jump around. Trying to slow down to a yield then go again it jerks and almost feels like engine is cutting out. Seems worse when car is being driven on warm day with a/c on or under a “load”. Very dangerous in intersections. Current fix is to put 93 octane in the vehicle to remedy the issue. Putting 93 octane fuel in the vehicle does help. All of these issues pose a risk to the car jumping from a start to cause a rear-end accident. I've complained to the dealer and they've stated everything is normal when they test drive and no codes are showing even explaining a TSB was issued they refuse to fix. Started at 500 miles on odometer, still happening at over 13,000 miles.
Corrective Action:
When 87 fuel is put into the vehicle, the 2023 highlander is jerky/has hesitation, RPMs jump around. Trying to slow down to a yield then go again it jerks and almost feels like engine is cutting out. Seems worse when car is being driven on warm day with a/c on or under a “load”. Very dangerous in intersections. Current fix is to put 93 octane in the vehicle to remedy the issue. Putting 93 octane fuel in the vehicle does help. All of these issues pose a risk to the car jumping from a start to cause a rear-end accident. I've complained to the dealer and they've stated everything is normal when they test drive and no codes are showing even explaining a TSB was issued they refuse to fix. Started at 500 miles on odometer, still happening at over 13,000 miles.
Additional Notes:
When 87 fuel is put into the vehicle, the 2023 highlander is jerky/has hesitation, RPMs jump around. Trying to slow down to a yield then go again it jerks and almost feels like engine is cutting out. Seems worse when car is being driven on warm day with a/c on or under a “load”. Very dangerous in intersections. Current fix is to put 93 octane in the vehicle to remedy the issue. Putting 93 octane fuel in the vehicle does help. All of these issues pose a risk to the car jumping from a start to cause a rear-end accident. I've complained to the dealer and they've stated everything is normal when they test drive and no codes are showing even explaining a TSB was issued they refuse to fix. Started at 500 miles on odometer, still happening at over 13,000 miles.
Mfg Campaign: 11603659
Recall Date: Jul 21, 2024
Toyota Motor Corporation
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
When 87 fuel is put into the vehicle, the 2023 highlander is jerky/has hesitation, RPMs jump around. Trying to slow down to a yield then go again it jerks and almost feels like engine is cutting out. Seems worse when car is being driven on warm day with a/c on or under a “load”. Very dangerous in intersections. Current fix is to put 93 octane in the vehicle to remedy the issue. Putting 93 octane fuel in the vehicle does help. All of these issues pose a risk to the car jumping from a start to cause a rear-end accident. I've complained to the dealer and they've stated everything is normal when they test drive and no codes are showing even explaining a TSB was issued they refuse to fix. Started at 500 miles on odometer, still happening at over 13,000 miles.
Corrective Action:
When 87 fuel is put into the vehicle, the 2023 highlander is jerky/has hesitation, RPMs jump around. Trying to slow down to a yield then go again it jerks and almost feels like engine is cutting out. Seems worse when car is being driven on warm day with a/c on or under a “load”. Very dangerous in intersections. Current fix is to put 93 octane in the vehicle to remedy the issue. Putting 93 octane fuel in the vehicle does help. All of these issues pose a risk to the car jumping from a start to cause a rear-end accident. I've complained to the dealer and they've stated everything is normal when they test drive and no codes are showing even explaining a TSB was issued they refuse to fix. Started at 500 miles on odometer, still happening at over 13,000 miles.
Additional Notes:
When 87 fuel is put into the vehicle, the 2023 highlander is jerky/has hesitation, RPMs jump around. Trying to slow down to a yield then go again it jerks and almost feels like engine is cutting out. Seems worse when car is being driven on warm day with a/c on or under a “load”. Very dangerous in intersections. Current fix is to put 93 octane in the vehicle to remedy the issue. Putting 93 octane fuel in the vehicle does help. All of these issues pose a risk to the car jumping from a start to cause a rear-end accident. I've complained to the dealer and they've stated everything is normal when they test drive and no codes are showing even explaining a TSB was issued they refuse to fix. Started at 500 miles on odometer, still happening at over 13,000 miles.
Mfg Campaign: 11603659
Recall Date: Jul 21, 2024
Toyota Motor Corporation
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2023 Toyota Highlander. The contact stated while driving 62 MPH, the front bumper detached from the vehicle. Additionally, the wheel guard had also detached. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. The VIN was not available.
Corrective Action:
The contact owns a 2023 Toyota Highlander. The contact stated while driving 62 MPH, the front bumper detached from the vehicle. Additionally, the wheel guard had also detached. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. The VIN was not available.
Additional Notes:
The contact owns a 2023 Toyota Highlander. The contact stated while driving 62 MPH, the front bumper detached from the vehicle. Additionally, the wheel guard had also detached. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. The VIN was not available.
Mfg Campaign: 11603161
Recall Date: Jul 18, 2024
Toyota Motor Corporation
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11600087
Recall Date: Jul 8, 2024
Toyota Motor Corporation
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11600119
Recall Date: Jul 8, 2024
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
When 87 octane fuel is put into the vehicle, the 2023 highlander is sluggish to start and make jump at times as well. After reading other complaints online, the current fix was putting 93 octane in the vehicle to remedy the issue. Putting 93 octane fuel in the vehicle does help although the vehicle jumps around RPM's when going from ECO mode to normal. All of these issues pose a risk to the car jumping from a start to cause a rear-end accident. I've complained to the dealer and they've stated everything is normal. Folks online stated their dealerships said Toyota was working on a fix.
Corrective Action:
When 87 octane fuel is put into the vehicle, the 2023 highlander is sluggish to start and make jump at times as well. After reading other complaints online, the current fix was putting 93 octane in the vehicle to remedy the issue. Putting 93 octane fuel in the vehicle does help although the vehicle jumps around RPM's when going from ECO mode to normal. All of these issues pose a risk to the car jumping from a start to cause a rear-end accident. I've complained to the dealer and they've stated everything is normal. Folks online stated their dealerships said Toyota was working on a fix.
Additional Notes:
When 87 octane fuel is put into the vehicle, the 2023 highlander is sluggish to start and make jump at times as well. After reading other complaints online, the current fix was putting 93 octane in the vehicle to remedy the issue. Putting 93 octane fuel in the vehicle does help although the vehicle jumps around RPM's when going from ECO mode to normal. All of these issues pose a risk to the car jumping from a start to cause a rear-end accident. I've complained to the dealer and they've stated everything is normal. Folks online stated their dealerships said Toyota was working on a fix.
Mfg Campaign: 11598542
Recall Date: Jul 3, 2024
Toyota Motor Corporation
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
When 87 octane fuel is put into the vehicle, the 2023 highlander is sluggish to start and make jump at times as well. After reading other complaints online, the current fix was putting 93 octane in the vehicle to remedy the issue. Putting 93 octane fuel in the vehicle does help although the vehicle jumps around RPM's when going from ECO mode to normal. All of these issues pose a risk to the car jumping from a start to cause a rear-end accident. I've complained to the dealer and they've stated everything is normal. Folks online stated their dealerships said Toyota was working on a fix.
Corrective Action:
When 87 octane fuel is put into the vehicle, the 2023 highlander is sluggish to start and make jump at times as well. After reading other complaints online, the current fix was putting 93 octane in the vehicle to remedy the issue. Putting 93 octane fuel in the vehicle does help although the vehicle jumps around RPM's when going from ECO mode to normal. All of these issues pose a risk to the car jumping from a start to cause a rear-end accident. I've complained to the dealer and they've stated everything is normal. Folks online stated their dealerships said Toyota was working on a fix.
Additional Notes:
When 87 octane fuel is put into the vehicle, the 2023 highlander is sluggish to start and make jump at times as well. After reading other complaints online, the current fix was putting 93 octane in the vehicle to remedy the issue. Putting 93 octane fuel in the vehicle does help although the vehicle jumps around RPM's when going from ECO mode to normal. All of these issues pose a risk to the car jumping from a start to cause a rear-end accident. I've complained to the dealer and they've stated everything is normal. Folks online stated their dealerships said Toyota was working on a fix.
Mfg Campaign: 11598542
Recall Date: Jul 3, 2024
Toyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
When 87 octane fuel is put into the vehicle, the 2023 highlander is sluggish to start and make jump at times as well. After reading other complaints online, the current fix was putting 93 octane in the vehicle to remedy the issue. Putting 93 octane fuel in the vehicle does help although the vehicle jumps around RPM's when going from ECO mode to normal. All of these issues pose a risk to the car jumping from a start to cause a rear-end accident. I've complained to the dealer and they've stated everything is normal. Folks online stated their dealerships said Toyota was working on a fix.
Corrective Action:
When 87 octane fuel is put into the vehicle, the 2023 highlander is sluggish to start and make jump at times as well. After reading other complaints online, the current fix was putting 93 octane in the vehicle to remedy the issue. Putting 93 octane fuel in the vehicle does help although the vehicle jumps around RPM's when going from ECO mode to normal. All of these issues pose a risk to the car jumping from a start to cause a rear-end accident. I've complained to the dealer and they've stated everything is normal. Folks online stated their dealerships said Toyota was working on a fix.
Additional Notes:
When 87 octane fuel is put into the vehicle, the 2023 highlander is sluggish to start and make jump at times as well. After reading other complaints online, the current fix was putting 93 octane in the vehicle to remedy the issue. Putting 93 octane fuel in the vehicle does help although the vehicle jumps around RPM's when going from ECO mode to normal. All of these issues pose a risk to the car jumping from a start to cause a rear-end accident. I've complained to the dealer and they've stated everything is normal. Folks online stated their dealerships said Toyota was working on a fix.
Mfg Campaign: 11598542
Recall Date: Jul 3, 2024
Toyota Motor Corporation
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Hesitation/Non-linear Acceleration From a Stop. Reprogramming the ECM completely resolved the issue. This needs to be sent out to affected vehicles but I had to investigate and pretty much demand a resolution. I fear what this could later do to our engines, etc.
Corrective Action:
Hesitation/Non-linear Acceleration From a Stop. Reprogramming the ECM completely resolved the issue. This needs to be sent out to affected vehicles but I had to investigate and pretty much demand a resolution. I fear what this could later do to our engines, etc.
Additional Notes:
Hesitation/Non-linear Acceleration From a Stop. Reprogramming the ECM completely resolved the issue. This needs to be sent out to affected vehicles but I had to investigate and pretty much demand a resolution. I fear what this could later do to our engines, etc.
Mfg Campaign: 11598566
Recall Date: Jul 3, 2024
Toyota Motor Corporation
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I received the first recall notice about 7 months ago and have made the intent to set appointments with Kendall Toyota and West Kendall Toyota many times, but they stated that they don't have the fix available yet. They stated that they put me down in a waiting list and I will be called for an appointment according to the person on the phone the recall for my car is not a life-threatening recall. I stated that how come is not serious if the bumper gets detach while driving. I can cause an accident. I can I asked to speak to a supervisor in my last two intents to get appointments, but they stated that supervisors were not available at the moment, but a supervisor will call me back. NEVER GET A CALL BACK. I received the second recall showing in records that it is pending, however I have done the due diligence to fix it but not Toyota West Kendal and/or Kendall Toyota.
Corrective Action:
I received the first recall notice about 7 months ago and have made the intent to set appointments with Kendall Toyota and West Kendall Toyota many times, but they stated that they don't have the fix available yet. They stated that they put me down in a waiting list and I will be called for an appointment according to the person on the phone the recall for my car is not a life-threatening recall. I stated that how come is not serious if the bumper gets detach while driving. I can cause an accident. I can I asked to speak to a supervisor in my last two intents to get appointments, but they stated that supervisors were not available at the moment, but a supervisor will call me back. NEVER GET A CALL BACK. I received the second recall showing in records that it is pending, however I have done the due diligence to fix it but not Toyota West Kendal and/or Kendall Toyota.
Additional Notes:
I received the first recall notice about 7 months ago and have made the intent to set appointments with Kendall Toyota and West Kendall Toyota many times, but they stated that they don't have the fix available yet. They stated that they put me down in a waiting list and I will be called for an appointment according to the person on the phone the recall for my car is not a life-threatening recall. I stated that how come is not serious if the bumper gets detach while driving. I can cause an accident. I can I asked to speak to a supervisor in my last two intents to get appointments, but they stated that supervisors were not available at the moment, but a supervisor will call me back. NEVER GET A CALL BACK. I received the second recall showing in records that it is pending, however I have done the due diligence to fix it but not Toyota West Kendal and/or Kendall Toyota.
Mfg Campaign: 11598207
Recall Date: Jul 2, 2024
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
There are two problems with our 2023 Toyota Highlander. 1) We only have 25k miles on our vehicle and the brake rotors became warped, to the point of causing severe chatter while downhill braking. Toyota stated that the warranty does not cover brakes. My argument was that the brake rotors should not be failing at 25k miles! They then stated that they would inspect the rotors and resurface them, if necessary. They did find that they needed to resurface the rotors. My contention is that this will be a recurring issue, especially since there is even less metal on the rotors now. I believe the original rotors are faulty to have failed prematurely. 2) We had a receiver hitch installed by a third party, which caused the kick sensor for the back hatch to be inoperable. This is expected and no big deal to us. However, when we put the bike rack in the receiver hitch, the backup warning sensors engage the brakes and cause the vehicle to not back up. The only way to back up with the bike rack on is to disable the backup sensors! Now we have lost that backup safety feature! The backup sensors see the bike rack and engage the brakes. Additionally, this issue also caused all other sensors to malfunction by stating that the sensors were dirty and needed cleaning, with the backup sensor engaged. Toyota inspected the vehicle multiple times and finally reached the conclusion that there is no fix for the sensors to allow our bike rack to be installed. Toyota sells this vehicle with the option of having a hitch and bike rack installed, yet their safety sensors don’t allow this to happen. Now, we are unable to use the bike rack, unless we disable the sensors. The safety features we paid for are now useless!
Corrective Action:
There are two problems with our 2023 Toyota Highlander. 1) We only have 25k miles on our vehicle and the brake rotors became warped, to the point of causing severe chatter while downhill braking. Toyota stated that the warranty does not cover brakes. My argument was that the brake rotors should not be failing at 25k miles! They then stated that they would inspect the rotors and resurface them, if necessary. They did find that they needed to resurface the rotors. My contention is that this will be a recurring issue, especially since there is even less metal on the rotors now. I believe the original rotors are faulty to have failed prematurely. 2) We had a receiver hitch installed by a third party, which caused the kick sensor for the back hatch to be inoperable. This is expected and no big deal to us. However, when we put the bike rack in the receiver hitch, the backup warning sensors engage the brakes and cause the vehicle to not back up. The only way to back up with the bike rack on is to disable the backup sensors! Now we have lost that backup safety feature! The backup sensors see the bike rack and engage the brakes. Additionally, this issue also caused all other sensors to malfunction by stating that the sensors were dirty and needed cleaning, with the backup sensor engaged. Toyota inspected the vehicle multiple times and finally reached the conclusion that there is no fix for the sensors to allow our bike rack to be installed. Toyota sells this vehicle with the option of having a hitch and bike rack installed, yet their safety sensors don’t allow this to happen. Now, we are unable to use the bike rack, unless we disable the sensors. The safety features we paid for are now useless!
Additional Notes:
There are two problems with our 2023 Toyota Highlander. 1) We only have 25k miles on our vehicle and the brake rotors became warped, to the point of causing severe chatter while downhill braking. Toyota stated that the warranty does not cover brakes. My argument was that the brake rotors should not be failing at 25k miles! They then stated that they would inspect the rotors and resurface them, if necessary. They did find that they needed to resurface the rotors. My contention is that this will be a recurring issue, especially since there is even less metal on the rotors now. I believe the original rotors are faulty to have failed prematurely. 2) We had a receiver hitch installed by a third party, which caused the kick sensor for the back hatch to be inoperable. This is expected and no big deal to us. However, when we put the bike rack in the receiver hitch, the backup warning sensors engage the brakes and cause the vehicle to not back up. The only way to back up with the bike rack on is to disable the backup sensors! Now we have lost that backup safety feature! The backup sensors see the bike rack and engage the brakes. Additionally, this issue also caused all other sensors to malfunction by stating that the sensors were dirty and needed cleaning, with the backup sensor engaged. Toyota inspected the vehicle multiple times and finally reached the conclusion that there is no fix for the sensors to allow our bike rack to be installed. Toyota sells this vehicle with the option of having a hitch and bike rack installed, yet their safety sensors don’t allow this to happen. Now, we are unable to use the bike rack, unless we disable the sensors. The safety features we paid for are now useless!
Mfg Campaign: 11595873
Recall Date: Jun 22, 2024
Toyota Motor Corporation
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
There are two problems with our 2023 Toyota Highlander. 1) We only have 25k miles on our vehicle and the brake rotors became warped, to the point of causing severe chatter while downhill braking. Toyota stated that the warranty does not cover brakes. My argument was that the brake rotors should not be failing at 25k miles! They then stated that they would inspect the rotors and resurface them, if necessary. They did find that they needed to resurface the rotors. My contention is that this will be a recurring issue, especially since there is even less metal on the rotors now. I believe the original rotors are faulty to have failed prematurely. 2) We had a receiver hitch installed by a third party, which caused the kick sensor for the back hatch to be inoperable. This is expected and no big deal to us. However, when we put the bike rack in the receiver hitch, the backup warning sensors engage the brakes and cause the vehicle to not back up. The only way to back up with the bike rack on is to disable the backup sensors! Now we have lost that backup safety feature! The backup sensors see the bike rack and engage the brakes. Additionally, this issue also caused all other sensors to malfunction by stating that the sensors were dirty and needed cleaning, with the backup sensor engaged. Toyota inspected the vehicle multiple times and finally reached the conclusion that there is no fix for the sensors to allow our bike rack to be installed. Toyota sells this vehicle with the option of having a hitch and bike rack installed, yet their safety sensors don’t allow this to happen. Now, we are unable to use the bike rack, unless we disable the sensors. The safety features we paid for are now useless!
Corrective Action:
There are two problems with our 2023 Toyota Highlander. 1) We only have 25k miles on our vehicle and the brake rotors became warped, to the point of causing severe chatter while downhill braking. Toyota stated that the warranty does not cover brakes. My argument was that the brake rotors should not be failing at 25k miles! They then stated that they would inspect the rotors and resurface them, if necessary. They did find that they needed to resurface the rotors. My contention is that this will be a recurring issue, especially since there is even less metal on the rotors now. I believe the original rotors are faulty to have failed prematurely. 2) We had a receiver hitch installed by a third party, which caused the kick sensor for the back hatch to be inoperable. This is expected and no big deal to us. However, when we put the bike rack in the receiver hitch, the backup warning sensors engage the brakes and cause the vehicle to not back up. The only way to back up with the bike rack on is to disable the backup sensors! Now we have lost that backup safety feature! The backup sensors see the bike rack and engage the brakes. Additionally, this issue also caused all other sensors to malfunction by stating that the sensors were dirty and needed cleaning, with the backup sensor engaged. Toyota inspected the vehicle multiple times and finally reached the conclusion that there is no fix for the sensors to allow our bike rack to be installed. Toyota sells this vehicle with the option of having a hitch and bike rack installed, yet their safety sensors don’t allow this to happen. Now, we are unable to use the bike rack, unless we disable the sensors. The safety features we paid for are now useless!
Additional Notes:
There are two problems with our 2023 Toyota Highlander. 1) We only have 25k miles on our vehicle and the brake rotors became warped, to the point of causing severe chatter while downhill braking. Toyota stated that the warranty does not cover brakes. My argument was that the brake rotors should not be failing at 25k miles! They then stated that they would inspect the rotors and resurface them, if necessary. They did find that they needed to resurface the rotors. My contention is that this will be a recurring issue, especially since there is even less metal on the rotors now. I believe the original rotors are faulty to have failed prematurely. 2) We had a receiver hitch installed by a third party, which caused the kick sensor for the back hatch to be inoperable. This is expected and no big deal to us. However, when we put the bike rack in the receiver hitch, the backup warning sensors engage the brakes and cause the vehicle to not back up. The only way to back up with the bike rack on is to disable the backup sensors! Now we have lost that backup safety feature! The backup sensors see the bike rack and engage the brakes. Additionally, this issue also caused all other sensors to malfunction by stating that the sensors were dirty and needed cleaning, with the backup sensor engaged. Toyota inspected the vehicle multiple times and finally reached the conclusion that there is no fix for the sensors to allow our bike rack to be installed. Toyota sells this vehicle with the option of having a hitch and bike rack installed, yet their safety sensors don’t allow this to happen. Now, we are unable to use the bike rack, unless we disable the sensors. The safety features we paid for are now useless!
Mfg Campaign: 11595873
Recall Date: Jun 22, 2024
Toyota Motor Corporation
Defect Description:
TIRES
Potential Consequences:
The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 24V419000 (Tires) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 24V419000 (Tires) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 24V419000 (Tires) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11595651
Recall Date: Jun 21, 2024
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When driving the vehicle will hesitate and pause when trying to accelerate. This normally occurs when trying to make a turn. The delay is a safety concern since the lack of acceleration frequently causes near accident with oncoming traffic. The dealership recreated once but said there is nothing they can find/ do about it.
Corrective Action:
When driving the vehicle will hesitate and pause when trying to accelerate. This normally occurs when trying to make a turn. The delay is a safety concern since the lack of acceleration frequently causes near accident with oncoming traffic. The dealership recreated once but said there is nothing they can find/ do about it.
Additional Notes:
When driving the vehicle will hesitate and pause when trying to accelerate. This normally occurs when trying to make a turn. The delay is a safety concern since the lack of acceleration frequently causes near accident with oncoming traffic. The dealership recreated once but said there is nothing they can find/ do about it.
Mfg Campaign: 11593367
Recall Date: Jun 10, 2024
Toyota Motor Corporation
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2023 Toyota Highlander. The contact stated while driving 5 MPH and hitting concrete, the lower front bumper cover mounting tabs detached and created holes on the lower front bumper. The vehicle was taken to the dealer, where the parts were ordered; however, the dealer declined to repair the vehicle because they were not an auto body shop. The vehicle was then taken to an independent mechanic, where the lower front bumper and mounting tabs were replaced. The vehicle was repaired. The contact later received notification of NHTSA Campaign Number: 23V720000 (Structure), which he related to the failure. The manufacturer was contacted for reimbursement and advised the contact to fax the required documents. The contact stated that the documents were faxed; however, the manufacturer informed the contact that reimbursement could only be provided once the recall remedy was available. The failure mileage was approximately 1,500.
Corrective Action:
The contact owns a 2023 Toyota Highlander. The contact stated while driving 5 MPH and hitting concrete, the lower front bumper cover mounting tabs detached and created holes on the lower front bumper. The vehicle was taken to the dealer, where the parts were ordered; however, the dealer declined to repair the vehicle because they were not an auto body shop. The vehicle was then taken to an independent mechanic, where the lower front bumper and mounting tabs were replaced. The vehicle was repaired. The contact later received notification of NHTSA Campaign Number: 23V720000 (Structure), which he related to the failure. The manufacturer was contacted for reimbursement and advised the contact to fax the required documents. The contact stated that the documents were faxed; however, the manufacturer informed the contact that reimbursement could only be provided once the recall remedy was available. The failure mileage was approximately 1,500.
Additional Notes:
The contact owns a 2023 Toyota Highlander. The contact stated while driving 5 MPH and hitting concrete, the lower front bumper cover mounting tabs detached and created holes on the lower front bumper. The vehicle was taken to the dealer, where the parts were ordered; however, the dealer declined to repair the vehicle because they were not an auto body shop. The vehicle was then taken to an independent mechanic, where the lower front bumper and mounting tabs were replaced. The vehicle was repaired. The contact later received notification of NHTSA Campaign Number: 23V720000 (Structure), which he related to the failure. The manufacturer was contacted for reimbursement and advised the contact to fax the required documents. The contact stated that the documents were faxed; however, the manufacturer informed the contact that reimbursement could only be provided once the recall remedy was available. The failure mileage was approximately 1,500.
Mfg Campaign: 11591321
Recall Date: May 29, 2024
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