Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2013-2015 Prius and 2014-2017 Prius V vehicles not included in recall 18V-684. Excessive voltage in the Intelligent Power Module (IPM) within the inverter may cause the hybrid system to shut down, causing the vehicle to stall while being driven.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20TB10 / 20TA10
Recall Date: Jun 24, 2020
Consumer Complaints
22 ComplaintsToyota Motor Corporation
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
A STONE STRIKE CAUSED A CRACK IN THE WINDSHIELD. REPLACED IT AND SOON AFTER WE HAD SOME HAIL WHICH PITTED THE NEW WINDSHIELD AS WELL AS CAUSED A HUGE CRACK. ANOTHER PEBBLE STRIKE CAUSED ANOTHER IMMEDIATE LONG CRACK. ALL THESE HAPPENED WHILE DRIVING. THERE HAVE BEEN A TOTAL OF MORE THAN 4 CRACKS ON THIS VEHICLE WHICH WE HAVE HAD A TOTAL OF 12 MONTHS. WE HAVE NEVER HAD THIS KIND OF PROBLEM BEFORE.
Corrective Action:
A STONE STRIKE CAUSED A CRACK IN THE WINDSHIELD. REPLACED IT AND SOON AFTER WE HAD SOME HAIL WHICH PITTED THE NEW WINDSHIELD AS WELL AS CAUSED A HUGE CRACK. ANOTHER PEBBLE STRIKE CAUSED ANOTHER IMMEDIATE LONG CRACK. ALL THESE HAPPENED WHILE DRIVING. THERE HAVE BEEN A TOTAL OF MORE THAN 4 CRACKS ON THIS VEHICLE WHICH WE HAVE HAD A TOTAL OF 12 MONTHS. WE HAVE NEVER HAD THIS KIND OF PROBLEM BEFORE.
Additional Notes:
A STONE STRIKE CAUSED A CRACK IN THE WINDSHIELD. REPLACED IT AND SOON AFTER WE HAD SOME HAIL WHICH PITTED THE NEW WINDSHIELD AS WELL AS CAUSED A HUGE CRACK. ANOTHER PEBBLE STRIKE CAUSED ANOTHER IMMEDIATE LONG CRACK. ALL THESE HAPPENED WHILE DRIVING. THERE HAVE BEEN A TOTAL OF MORE THAN 4 CRACKS ON THIS VEHICLE WHICH WE HAVE HAD A TOTAL OF 12 MONTHS. WE HAVE NEVER HAD THIS KIND OF PROBLEM BEFORE.
Mfg Campaign: 10985954
Recall Date: May 16, 2017
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE DRIVING CITY STREETS AT A MAXIMUM SPEED OF 55,ON SUNDAY 4/2/17, MY WINDSHIELD MUST HAVE BEEN HIT BY A SMALL STONE. I DID NOT NOTICE WHEN IT HAPPENED. ON MONDAY, 4/3/16, I NOTICED A SMALL MARK ON THE WINDSHIELD WHICH I MISTOOK FOR A BUG. I LATER NOTICED A SMALL LINE COMING FROM THE "BUG" WHICH I MISTOOK FOR FLUID. BY TUESDAY, 4/4/17, THERE WERE "LINES" IN BOTH DIRECTIONS AND I REALIZED THAT I HAD A CRACKED WINDSHIELD. BY WEDNESDAY, THE CRACK WAS 16" IN LENGTH. I TOOK MY CAR TO TOYOTA SERVICE AND WAS TOLD THAT THEY WERE NOT RESPONSIBLE UNDER WARRANTY; THIS IS SOMETHING THAT WAS CAUSED BY "IMPACT". THE CAR HAS 8400 MILES ON IT. MY CONCERN IS WITH THE QUALITY OF THAT WINDSHIELD. IF A SMALL PEBBLE CAN CAUSE THAT MUCH DAMAGE, IT SEEMS TO ME THAT THIS IS AN INFERIOR PRODUCT. I HAVE DRIVEN FOR 49 YRS IN DIFFERENT CLIMATES, THROUGH BLIZZARDS, HAILSTORMS, AND HAD FLYING DEBRIS HIT MY WINDSHIELDS. I HAVE HAD FENDER BENDERS AND BEEN REAR-ENDED. NEVER HAVE I HAD A BROKEN WINDSHIELD. A WINDSHIELD THAT IS THIS DELICATE IS A SAFETY ISSUE. IT SEEMS TO ME, THAT IN THIS WORLD OF PROFIT-DRIVEN CHOICES, THAT THE WINDSHIELDS ARE BEING MADE CHEAPER, AND THEREFORE LESS EFFECTIVE IN TERMS OF PROTECTION. I WONDER WHAT WOULD HAVE HAPPENED IF IT WERE MORE THAN A PEBBLE THAT FLEW AT MY CAR. IN CA, IT IS ILLEGAL TO DRIVE WITH A CRACKED WINDSHIELD. SO NOW I AM IN THE PREDICAMENT OF GETTING THIS FIXED IMMEDIATELY. HANDILY FOR TOYOTA, THEY WON'T REPLACE IT GRATIS, SO IT IS A NICE $1,300.00 REPAIR JOB FOR THEM. THEY PLEASANTLY ADVISED ME THAT MY INSURANCE WOULD COVER THE $800.00 OVERAGE OF MY $500 DEDUCTIBLE. WITH THE ISSUE AT HAND BEING MY SAFETY AND COMPLIANCE WITH THE LAW, I HAVE LITTLE CHOICE. CHEAP WINDSHIELDS MUST CREATE A REGULAR BASE OF REPAIR WORK FOR ALL THE AUTOMAKERS WHO USE THIS PARTICULAR AUTO GLASS. THIS SHOULD BE SERIOUSLY CONSIDERED IN TERMS OF VEHICLE SAFETY.
Corrective Action:
WHILE DRIVING CITY STREETS AT A MAXIMUM SPEED OF 55,ON SUNDAY 4/2/17, MY WINDSHIELD MUST HAVE BEEN HIT BY A SMALL STONE. I DID NOT NOTICE WHEN IT HAPPENED. ON MONDAY, 4/3/16, I NOTICED A SMALL MARK ON THE WINDSHIELD WHICH I MISTOOK FOR A BUG. I LATER NOTICED A SMALL LINE COMING FROM THE "BUG" WHICH I MISTOOK FOR FLUID. BY TUESDAY, 4/4/17, THERE WERE "LINES" IN BOTH DIRECTIONS AND I REALIZED THAT I HAD A CRACKED WINDSHIELD. BY WEDNESDAY, THE CRACK WAS 16" IN LENGTH. I TOOK MY CAR TO TOYOTA SERVICE AND WAS TOLD THAT THEY WERE NOT RESPONSIBLE UNDER WARRANTY; THIS IS SOMETHING THAT WAS CAUSED BY "IMPACT". THE CAR HAS 8400 MILES ON IT. MY CONCERN IS WITH THE QUALITY OF THAT WINDSHIELD. IF A SMALL PEBBLE CAN CAUSE THAT MUCH DAMAGE, IT SEEMS TO ME THAT THIS IS AN INFERIOR PRODUCT. I HAVE DRIVEN FOR 49 YRS IN DIFFERENT CLIMATES, THROUGH BLIZZARDS, HAILSTORMS, AND HAD FLYING DEBRIS HIT MY WINDSHIELDS. I HAVE HAD FENDER BENDERS AND BEEN REAR-ENDED. NEVER HAVE I HAD A BROKEN WINDSHIELD. A WINDSHIELD THAT IS THIS DELICATE IS A SAFETY ISSUE. IT SEEMS TO ME, THAT IN THIS WORLD OF PROFIT-DRIVEN CHOICES, THAT THE WINDSHIELDS ARE BEING MADE CHEAPER, AND THEREFORE LESS EFFECTIVE IN TERMS OF PROTECTION. I WONDER WHAT WOULD HAVE HAPPENED IF IT WERE MORE THAN A PEBBLE THAT FLEW AT MY CAR. IN CA, IT IS ILLEGAL TO DRIVE WITH A CRACKED WINDSHIELD. SO NOW I AM IN THE PREDICAMENT OF GETTING THIS FIXED IMMEDIATELY. HANDILY FOR TOYOTA, THEY WON'T REPLACE IT GRATIS, SO IT IS A NICE $1,300.00 REPAIR JOB FOR THEM. THEY PLEASANTLY ADVISED ME THAT MY INSURANCE WOULD COVER THE $800.00 OVERAGE OF MY $500 DEDUCTIBLE. WITH THE ISSUE AT HAND BEING MY SAFETY AND COMPLIANCE WITH THE LAW, I HAVE LITTLE CHOICE. CHEAP WINDSHIELDS MUST CREATE A REGULAR BASE OF REPAIR WORK FOR ALL THE AUTOMAKERS WHO USE THIS PARTICULAR AUTO GLASS. THIS SHOULD BE SERIOUSLY CONSIDERED IN TERMS OF VEHICLE SAFETY.
Additional Notes:
WHILE DRIVING CITY STREETS AT A MAXIMUM SPEED OF 55,ON SUNDAY 4/2/17, MY WINDSHIELD MUST HAVE BEEN HIT BY A SMALL STONE. I DID NOT NOTICE WHEN IT HAPPENED. ON MONDAY, 4/3/16, I NOTICED A SMALL MARK ON THE WINDSHIELD WHICH I MISTOOK FOR A BUG. I LATER NOTICED A SMALL LINE COMING FROM THE "BUG" WHICH I MISTOOK FOR FLUID. BY TUESDAY, 4/4/17, THERE WERE "LINES" IN BOTH DIRECTIONS AND I REALIZED THAT I HAD A CRACKED WINDSHIELD. BY WEDNESDAY, THE CRACK WAS 16" IN LENGTH. I TOOK MY CAR TO TOYOTA SERVICE AND WAS TOLD THAT THEY WERE NOT RESPONSIBLE UNDER WARRANTY; THIS IS SOMETHING THAT WAS CAUSED BY "IMPACT". THE CAR HAS 8400 MILES ON IT. MY CONCERN IS WITH THE QUALITY OF THAT WINDSHIELD. IF A SMALL PEBBLE CAN CAUSE THAT MUCH DAMAGE, IT SEEMS TO ME THAT THIS IS AN INFERIOR PRODUCT. I HAVE DRIVEN FOR 49 YRS IN DIFFERENT CLIMATES, THROUGH BLIZZARDS, HAILSTORMS, AND HAD FLYING DEBRIS HIT MY WINDSHIELDS. I HAVE HAD FENDER BENDERS AND BEEN REAR-ENDED. NEVER HAVE I HAD A BROKEN WINDSHIELD. A WINDSHIELD THAT IS THIS DELICATE IS A SAFETY ISSUE. IT SEEMS TO ME, THAT IN THIS WORLD OF PROFIT-DRIVEN CHOICES, THAT THE WINDSHIELDS ARE BEING MADE CHEAPER, AND THEREFORE LESS EFFECTIVE IN TERMS OF PROTECTION. I WONDER WHAT WOULD HAVE HAPPENED IF IT WERE MORE THAN A PEBBLE THAT FLEW AT MY CAR. IN CA, IT IS ILLEGAL TO DRIVE WITH A CRACKED WINDSHIELD. SO NOW I AM IN THE PREDICAMENT OF GETTING THIS FIXED IMMEDIATELY. HANDILY FOR TOYOTA, THEY WON'T REPLACE IT GRATIS, SO IT IS A NICE $1,300.00 REPAIR JOB FOR THEM. THEY PLEASANTLY ADVISED ME THAT MY INSURANCE WOULD COVER THE $800.00 OVERAGE OF MY $500 DEDUCTIBLE. WITH THE ISSUE AT HAND BEING MY SAFETY AND COMPLIANCE WITH THE LAW, I HAVE LITTLE CHOICE. CHEAP WINDSHIELDS MUST CREATE A REGULAR BASE OF REPAIR WORK FOR ALL THE AUTOMAKERS WHO USE THIS PARTICULAR AUTO GLASS. THIS SHOULD BE SERIOUSLY CONSIDERED IN TERMS OF VEHICLE SAFETY.
Mfg Campaign: 10970999
Recall Date: Apr 6, 2017
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