Complaints & Recalls
Consumer Complaints
42 ComplaintsToyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When I open the Entertainment in my seinna car it's completely blocking the rearview mirror and this is family car and I have a kids they are using the screen all the time.
Corrective Action:
When I open the Entertainment in my seinna car it's completely blocking the rearview mirror and this is family car and I have a kids they are using the screen all the time.
Additional Notes:
When I open the Entertainment in my seinna car it's completely blocking the rearview mirror and this is family car and I have a kids they are using the screen all the time.
Mfg Campaign: 11633663
Recall Date: Jan 2, 2025
Toyota Motor Corporation
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
When I open the Entertainment in my seinna car it's completely blocking the rearview mirror and this is family car and I have a kids they are using the screen all the time.
Corrective Action:
When I open the Entertainment in my seinna car it's completely blocking the rearview mirror and this is family car and I have a kids they are using the screen all the time.
Additional Notes:
When I open the Entertainment in my seinna car it's completely blocking the rearview mirror and this is family car and I have a kids they are using the screen all the time.
Mfg Campaign: 11633663
Recall Date: Jan 2, 2025
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
Hello, leader. I bought my car (Sena Platinum Edition) for three months. Due to a mistake in the appearance, I need to replace the engine now. My new car will definitely depreciate if the engine is replaced, so I hope Toyota headquarters can refund me in full. I need to buy a new Sena! My house is full of Toyota cars, no matter what the result of Toyota Company's handling? I will still choose to buy a Toyota! Thank you!
Corrective Action:
Hello, leader. I bought my car (Sena Platinum Edition) for three months. Due to a mistake in the appearance, I need to replace the engine now. My new car will definitely depreciate if the engine is replaced, so I hope Toyota headquarters can refund me in full. I need to buy a new Sena! My house is full of Toyota cars, no matter what the result of Toyota Company's handling? I will still choose to buy a Toyota! Thank you!
Additional Notes:
Hello, leader. I bought my car (Sena Platinum Edition) for three months. Due to a mistake in the appearance, I need to replace the engine now. My new car will definitely depreciate if the engine is replaced, so I hope Toyota headquarters can refund me in full. I need to buy a new Sena! My house is full of Toyota cars, no matter what the result of Toyota Company's handling? I will still choose to buy a Toyota! Thank you!
Mfg Campaign: 11621652
Recall Date: Oct 23, 2024
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
When coming to a stop at a red light or a stop sign vehicle keeps surging forward. Something in the vehicle is releasing the brakes. Seems to be happening on a regular basis, but is still randomly happening, Every day. If you’re close enough to the vehicle in front of you, you will hit the vehicle
Corrective Action:
When coming to a stop at a red light or a stop sign vehicle keeps surging forward. Something in the vehicle is releasing the brakes. Seems to be happening on a regular basis, but is still randomly happening, Every day. If you’re close enough to the vehicle in front of you, you will hit the vehicle
Additional Notes:
When coming to a stop at a red light or a stop sign vehicle keeps surging forward. Something in the vehicle is releasing the brakes. Seems to be happening on a regular basis, but is still randomly happening, Every day. If you’re close enough to the vehicle in front of you, you will hit the vehicle
Mfg Campaign: 11615001
Recall Date: Sep 17, 2024
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving the speed limit on a sunny day and heard a loud pop and glass breaking which was my sunroof exploding. There is no damage to my roof to indicate anything hit my vehicle.
Corrective Action:
I was driving the speed limit on a sunny day and heard a loud pop and glass breaking which was my sunroof exploding. There is no damage to my roof to indicate anything hit my vehicle.
Additional Notes:
I was driving the speed limit on a sunny day and heard a loud pop and glass breaking which was my sunroof exploding. There is no damage to my roof to indicate anything hit my vehicle.
Mfg Campaign: 11614184
Recall Date: Sep 12, 2024
Toyota Motor Corporation
Defect Description:
WHEELS
Potential Consequences:
We had a complete tire blowout of the rear driver tire in the desert, the temperature was 108° ambient. Toyota did not mention to us nor did the dealership that the car does not have a spare tire. We were 50 miles from any service Including cell service, I had to walk a mile to find cell service meanwhile two of our kids experience heat exhaustion. It took four hours to get the Vehicle towed. In that time our children experience heat exhaustion and had to be taken to the hospital. This is a huge oversight part to not make the customer aware that the vehicle especially family vehicle does not have safety equipment like a spare tire. In the desert this is a life and death issue that was not addressed by the dealership nor Toyota. All that is given is an inflation kit. We were not told by the dealership that a card did not come with What turns out to be essential equipment in the middle of a desert.
Corrective Action:
We had a complete tire blowout of the rear driver tire in the desert, the temperature was 108° ambient. Toyota did not mention to us nor did the dealership that the car does not have a spare tire. We were 50 miles from any service Including cell service, I had to walk a mile to find cell service meanwhile two of our kids experience heat exhaustion. It took four hours to get the Vehicle towed. In that time our children experience heat exhaustion and had to be taken to the hospital. This is a huge oversight part to not make the customer aware that the vehicle especially family vehicle does not have safety equipment like a spare tire. In the desert this is a life and death issue that was not addressed by the dealership nor Toyota. All that is given is an inflation kit. We were not told by the dealership that a card did not come with What turns out to be essential equipment in the middle of a desert.
Additional Notes:
We had a complete tire blowout of the rear driver tire in the desert, the temperature was 108° ambient. Toyota did not mention to us nor did the dealership that the car does not have a spare tire. We were 50 miles from any service Including cell service, I had to walk a mile to find cell service meanwhile two of our kids experience heat exhaustion. It took four hours to get the Vehicle towed. In that time our children experience heat exhaustion and had to be taken to the hospital. This is a huge oversight part to not make the customer aware that the vehicle especially family vehicle does not have safety equipment like a spare tire. In the desert this is a life and death issue that was not addressed by the dealership nor Toyota. All that is given is an inflation kit. We were not told by the dealership that a card did not come with What turns out to be essential equipment in the middle of a desert.
Mfg Campaign: 11611906
Recall Date: Aug 31, 2024
Toyota Motor Corporation
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
When crossing a one-way road with oncoming traffic from the left, a vehicle that has recently passed might be triggering the forward collision avoidance system which cuts off throttle control to the Sienna, even when the passed vehicle is well out of the way. It is unknown if the collision avoidance feature is being triggered as there are no warning lights or messages in the display. This results in the Sienna having no accelerator response and sitting “dead in traffic” sideways in front of oncoming cars. This this is the second time this issue has occurred and today I was nearly t-boned by on-coming vehicles as there was no throttle response to move the car forward. This issue has been reported in 4th generation Sienna (‘21-‘24) forums on Facebook. This issue puts at risk vehicle occupants as well as other vehicles on the road.
Corrective Action:
When crossing a one-way road with oncoming traffic from the left, a vehicle that has recently passed might be triggering the forward collision avoidance system which cuts off throttle control to the Sienna, even when the passed vehicle is well out of the way. It is unknown if the collision avoidance feature is being triggered as there are no warning lights or messages in the display. This results in the Sienna having no accelerator response and sitting “dead in traffic” sideways in front of oncoming cars. This this is the second time this issue has occurred and today I was nearly t-boned by on-coming vehicles as there was no throttle response to move the car forward. This issue has been reported in 4th generation Sienna (‘21-‘24) forums on Facebook. This issue puts at risk vehicle occupants as well as other vehicles on the road.
Additional Notes:
When crossing a one-way road with oncoming traffic from the left, a vehicle that has recently passed might be triggering the forward collision avoidance system which cuts off throttle control to the Sienna, even when the passed vehicle is well out of the way. It is unknown if the collision avoidance feature is being triggered as there are no warning lights or messages in the display. This results in the Sienna having no accelerator response and sitting “dead in traffic” sideways in front of oncoming cars. This this is the second time this issue has occurred and today I was nearly t-boned by on-coming vehicles as there was no throttle response to move the car forward. This issue has been reported in 4th generation Sienna (‘21-‘24) forums on Facebook. This issue puts at risk vehicle occupants as well as other vehicles on the road.
Mfg Campaign: 11611093
Recall Date: Aug 27, 2024
Toyota Motor Corporation
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
When crossing a one-way road with oncoming traffic from the left, a vehicle that has recently passed might be triggering the forward collision avoidance system which cuts off throttle control to the Sienna, even when the passed vehicle is well out of the way. It is unknown if the collision avoidance feature is being triggered as there are no warning lights or messages in the display. This results in the Sienna having no accelerator response and sitting “dead in traffic” sideways in front of oncoming cars. This this is the second time this issue has occurred and today I was nearly t-boned by on-coming vehicles as there was no throttle response to move the car forward. This issue has been reported in 4th generation Sienna (‘21-‘24) forums on Facebook. This issue puts at risk vehicle occupants as well as other vehicles on the road.
Corrective Action:
When crossing a one-way road with oncoming traffic from the left, a vehicle that has recently passed might be triggering the forward collision avoidance system which cuts off throttle control to the Sienna, even when the passed vehicle is well out of the way. It is unknown if the collision avoidance feature is being triggered as there are no warning lights or messages in the display. This results in the Sienna having no accelerator response and sitting “dead in traffic” sideways in front of oncoming cars. This this is the second time this issue has occurred and today I was nearly t-boned by on-coming vehicles as there was no throttle response to move the car forward. This issue has been reported in 4th generation Sienna (‘21-‘24) forums on Facebook. This issue puts at risk vehicle occupants as well as other vehicles on the road.
Additional Notes:
When crossing a one-way road with oncoming traffic from the left, a vehicle that has recently passed might be triggering the forward collision avoidance system which cuts off throttle control to the Sienna, even when the passed vehicle is well out of the way. It is unknown if the collision avoidance feature is being triggered as there are no warning lights or messages in the display. This results in the Sienna having no accelerator response and sitting “dead in traffic” sideways in front of oncoming cars. This this is the second time this issue has occurred and today I was nearly t-boned by on-coming vehicles as there was no throttle response to move the car forward. This issue has been reported in 4th generation Sienna (‘21-‘24) forums on Facebook. This issue puts at risk vehicle occupants as well as other vehicles on the road.
Mfg Campaign: 11611093
Recall Date: Aug 27, 2024
Toyota Motor Corporation
Defect Description:
SEATS
Potential Consequences:
The 3rd row seats do not remain stowed when passing over a speed bump or dip in the road. Depending upon the speed of the vehicle, the seats might jump up several inches and almost return to the fully stowed position with a loud thud. The seats then bounce up a few inches from the fully stowed position and remain unsecured. It's possible that the seats might unexpectedly fully open at higher speeds.
Corrective Action:
The 3rd row seats do not remain stowed when passing over a speed bump or dip in the road. Depending upon the speed of the vehicle, the seats might jump up several inches and almost return to the fully stowed position with a loud thud. The seats then bounce up a few inches from the fully stowed position and remain unsecured. It's possible that the seats might unexpectedly fully open at higher speeds.
Additional Notes:
The 3rd row seats do not remain stowed when passing over a speed bump or dip in the road. Depending upon the speed of the vehicle, the seats might jump up several inches and almost return to the fully stowed position with a loud thud. The seats then bounce up a few inches from the fully stowed position and remain unsecured. It's possible that the seats might unexpectedly fully open at higher speeds.
Mfg Campaign: 11605292
Recall Date: Jul 29, 2024
Toyota Motor Corporation
Defect Description:
SEAT BELTS
Potential Consequences:
My child [XXX] ) engaged the automatic locking retractor (ALR) and as it wound back in it wrapped around his neck. By the time we got to him it was tight enough that it was difficult to move or rotate or slide the seatbelt over his head, and we ultimately cut the seatbelt to free him. In addition to the actual safety incident, I was very surprised to learn that this was even possible. I had never heard of this safety issue, and had absolutely no game plan or awareness about this issue. I saw the SBIR program addressing innovation in ALR systems which is exciting! However I would also strongly encourage some sort of awareness campaign or warning messaging to raise awareness and ensure parents keep belt cutters in their cars. Thanks for your time and considering our incident for future regulation, innovation, and awareness campaigns! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My child [XXX] ) engaged the automatic locking retractor (ALR) and as it wound back in it wrapped around his neck. By the time we got to him it was tight enough that it was difficult to move or rotate or slide the seatbelt over his head, and we ultimately cut the seatbelt to free him. In addition to the actual safety incident, I was very surprised to learn that this was even possible. I had never heard of this safety issue, and had absolutely no game plan or awareness about this issue. I saw the SBIR program addressing innovation in ALR systems which is exciting! However I would also strongly encourage some sort of awareness campaign or warning messaging to raise awareness and ensure parents keep belt cutters in their cars. Thanks for your time and considering our incident for future regulation, innovation, and awareness campaigns! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My child [XXX] ) engaged the automatic locking retractor (ALR) and as it wound back in it wrapped around his neck. By the time we got to him it was tight enough that it was difficult to move or rotate or slide the seatbelt over his head, and we ultimately cut the seatbelt to free him. In addition to the actual safety incident, I was very surprised to learn that this was even possible. I had never heard of this safety issue, and had absolutely no game plan or awareness about this issue. I saw the SBIR program addressing innovation in ALR systems which is exciting! However I would also strongly encourage some sort of awareness campaign or warning messaging to raise awareness and ensure parents keep belt cutters in their cars. Thanks for your time and considering our incident for future regulation, innovation, and awareness campaigns! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11602500
Recall Date: Jul 15, 2024
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Sunroof exploded out of nowhere. Extremely loud. Sounded like a gunshot.
Corrective Action:
Sunroof exploded out of nowhere. Extremely loud. Sounded like a gunshot.
Additional Notes:
Sunroof exploded out of nowhere. Extremely loud. Sounded like a gunshot.
Mfg Campaign: 11601629
Recall Date: Jul 12, 2024
Toyota Motor Corporation
Defect Description:
SEATS
Potential Consequences:
Rear foldable seats do not lock down into compartment. They bounce up when you stop just a little hard. Cable has already broken when this occurs. Anything laid on top of these seats when folded will be ejected inside of car. Hitting driver in the head. This is very dangerous. Already brought to dealer and complained and nothing was done. They said that's the way it is. Someone will die if this problem is not taken care of.
Corrective Action:
Rear foldable seats do not lock down into compartment. They bounce up when you stop just a little hard. Cable has already broken when this occurs. Anything laid on top of these seats when folded will be ejected inside of car. Hitting driver in the head. This is very dangerous. Already brought to dealer and complained and nothing was done. They said that's the way it is. Someone will die if this problem is not taken care of.
Additional Notes:
Rear foldable seats do not lock down into compartment. They bounce up when you stop just a little hard. Cable has already broken when this occurs. Anything laid on top of these seats when folded will be ejected inside of car. Hitting driver in the head. This is very dangerous. Already brought to dealer and complained and nothing was done. They said that's the way it is. Someone will die if this problem is not taken care of.
Mfg Campaign: 11599576
Recall Date: Jul 6, 2024
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was at a complete stop. There were no obstacles around me or oncoming. When I pressed the accelerator nothing happened for a full 3 seconds, until my vehicle jolted forward at an excessive speed. Brakes were not working.
Corrective Action:
I was at a complete stop. There were no obstacles around me or oncoming. When I pressed the accelerator nothing happened for a full 3 seconds, until my vehicle jolted forward at an excessive speed. Brakes were not working.
Additional Notes:
I was at a complete stop. There were no obstacles around me or oncoming. When I pressed the accelerator nothing happened for a full 3 seconds, until my vehicle jolted forward at an excessive speed. Brakes were not working.
Mfg Campaign: 11592492
Recall Date: Jun 4, 2024
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
I was at a complete stop. There were no obstacles around me or oncoming. When I pressed the accelerator nothing happened for a full 3 seconds, until my vehicle jolted forward at an excessive speed. Brakes were not working.
Corrective Action:
I was at a complete stop. There were no obstacles around me or oncoming. When I pressed the accelerator nothing happened for a full 3 seconds, until my vehicle jolted forward at an excessive speed. Brakes were not working.
Additional Notes:
I was at a complete stop. There were no obstacles around me or oncoming. When I pressed the accelerator nothing happened for a full 3 seconds, until my vehicle jolted forward at an excessive speed. Brakes were not working.
Mfg Campaign: 11592492
Recall Date: Jun 4, 2024
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was at a complete stop. There were no obstacles around me or oncoming. When I pressed the accelerator nothing happened for a full 3 seconds, until my vehicle jolted forward at an excessive speed. Brakes were not working.
Corrective Action:
I was at a complete stop. There were no obstacles around me or oncoming. When I pressed the accelerator nothing happened for a full 3 seconds, until my vehicle jolted forward at an excessive speed. Brakes were not working.
Additional Notes:
I was at a complete stop. There were no obstacles around me or oncoming. When I pressed the accelerator nothing happened for a full 3 seconds, until my vehicle jolted forward at an excessive speed. Brakes were not working.
Mfg Campaign: 11592492
Recall Date: Jun 4, 2024
Toyota Motor Corporation
Defect Description:
TIRES
Potential Consequences:
Bubbles on car tires
Corrective Action:
Bubbles on car tires
Additional Notes:
Bubbles on car tires
Mfg Campaign: 11588820
Recall Date: May 15, 2024
Toyota Motor Corporation
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
The contact owns a 2024 Toyota Sienna. The contact stated that while driving at approximately 70 MPH, the sunroof exploded into the cover. There were no injuries sustained. The contact stated that there were no previous issues with the sunroof. The vehicle was taken to the dealer where the contact was informed that the failure was due to an unknown foreign object. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 9,255. The VIN was not available.
Corrective Action:
The contact owns a 2024 Toyota Sienna. The contact stated that while driving at approximately 70 MPH, the sunroof exploded into the cover. There were no injuries sustained. The contact stated that there were no previous issues with the sunroof. The vehicle was taken to the dealer where the contact was informed that the failure was due to an unknown foreign object. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 9,255. The VIN was not available.
Additional Notes:
The contact owns a 2024 Toyota Sienna. The contact stated that while driving at approximately 70 MPH, the sunroof exploded into the cover. There were no injuries sustained. The contact stated that there were no previous issues with the sunroof. The vehicle was taken to the dealer where the contact was informed that the failure was due to an unknown foreign object. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 9,255. The VIN was not available.
Mfg Campaign: 11584709
Recall Date: Apr 23, 2024
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Excessive heat coming from all vents and under steering wheel after long time driving. I am very concerned that the vehicle may be caught on fire and then cause injuries or casualties.
Corrective Action:
Excessive heat coming from all vents and under steering wheel after long time driving. I am very concerned that the vehicle may be caught on fire and then cause injuries or casualties.
Additional Notes:
Excessive heat coming from all vents and under steering wheel after long time driving. I am very concerned that the vehicle may be caught on fire and then cause injuries or casualties.
Mfg Campaign: 11580241
Recall Date: Mar 30, 2024
Toyota Motor Corporation
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Vehicle was driving on a slow traffic local street at roughly 10MPH. Spacing between car in front of me was around 30 ft. I was gliding towards front and ready to brake. Suddenly the vehicle start to accelerate hard by itself without driver’s operation. I tried to engage brake / gas pedal and was not helping. Front collision system did not activate like it suppose to. I ended up turn sharp right towards road curb and hit pole at average speed of 30mph or less. No air bag deployed. I then switch to Park. No warning lights pop up. All safety features on vehicles were turned on before the incident. Whats weird is the car is functioning normal now after incident. I contacted Toyota USA and waiting for feedback.
Corrective Action:
Vehicle was driving on a slow traffic local street at roughly 10MPH. Spacing between car in front of me was around 30 ft. I was gliding towards front and ready to brake. Suddenly the vehicle start to accelerate hard by itself without driver’s operation. I tried to engage brake / gas pedal and was not helping. Front collision system did not activate like it suppose to. I ended up turn sharp right towards road curb and hit pole at average speed of 30mph or less. No air bag deployed. I then switch to Park. No warning lights pop up. All safety features on vehicles were turned on before the incident. Whats weird is the car is functioning normal now after incident. I contacted Toyota USA and waiting for feedback.
Additional Notes:
Vehicle was driving on a slow traffic local street at roughly 10MPH. Spacing between car in front of me was around 30 ft. I was gliding towards front and ready to brake. Suddenly the vehicle start to accelerate hard by itself without driver’s operation. I tried to engage brake / gas pedal and was not helping. Front collision system did not activate like it suppose to. I ended up turn sharp right towards road curb and hit pole at average speed of 30mph or less. No air bag deployed. I then switch to Park. No warning lights pop up. All safety features on vehicles were turned on before the incident. Whats weird is the car is functioning normal now after incident. I contacted Toyota USA and waiting for feedback.
Mfg Campaign: 11577720
Recall Date: Mar 16, 2024
Toyota Motor Corporation
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Vehicle was driving on a slow traffic local street at roughly 10MPH. Spacing between car in front of me was around 30 ft. I was gliding towards front and ready to brake. Suddenly the vehicle start to accelerate hard by itself without driver’s operation. I tried to engage brake / gas pedal and was not helping. Front collision system did not activate like it suppose to. I ended up turn sharp right towards road curb and hit pole at average speed of 30mph or less. No air bag deployed. I then switch to Park. No warning lights pop up. All safety features on vehicles were turned on before the incident. Whats weird is the car is functioning normal now after incident. I contacted Toyota USA and waiting for feedback.
Corrective Action:
Vehicle was driving on a slow traffic local street at roughly 10MPH. Spacing between car in front of me was around 30 ft. I was gliding towards front and ready to brake. Suddenly the vehicle start to accelerate hard by itself without driver’s operation. I tried to engage brake / gas pedal and was not helping. Front collision system did not activate like it suppose to. I ended up turn sharp right towards road curb and hit pole at average speed of 30mph or less. No air bag deployed. I then switch to Park. No warning lights pop up. All safety features on vehicles were turned on before the incident. Whats weird is the car is functioning normal now after incident. I contacted Toyota USA and waiting for feedback.
Additional Notes:
Vehicle was driving on a slow traffic local street at roughly 10MPH. Spacing between car in front of me was around 30 ft. I was gliding towards front and ready to brake. Suddenly the vehicle start to accelerate hard by itself without driver’s operation. I tried to engage brake / gas pedal and was not helping. Front collision system did not activate like it suppose to. I ended up turn sharp right towards road curb and hit pole at average speed of 30mph or less. No air bag deployed. I then switch to Park. No warning lights pop up. All safety features on vehicles were turned on before the incident. Whats weird is the car is functioning normal now after incident. I contacted Toyota USA and waiting for feedback.
Mfg Campaign: 11577720
Recall Date: Mar 16, 2024
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