Complaints & Recalls
Official Safety Recalls - Important!
25 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Toyota Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, Lexus RX350, 2023-2024 NX250, and NX350 vehicles that may have been incorrectly repaired under previous NHTSA recall number 23V-480. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 25TA02/25LA02
Recall Date: Jan 29, 2025
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturer (Toyota) is recalling certain 2022-2023 Tacoma vehicles. The axle shaft sub-assembly may separate from the axle housing due to debris causing improperly secured fasteners.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24TB05 / 24TA05
Recall Date: Feb 27, 2024
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, 2023 Lexus RX350, RX350 Hybrid, RX500 Hybrid, 2023-2024 Lexus NX250, NX350, and NX350 Hybrid vehicles. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23TA08/ 23LA02
Recall Date: Jul 12, 2023
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2023 Tacoma vehicles. One or more of the individual welds in the upper child seat anchors may be insufficient. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage System."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22TB09/ 22TA09
Recall Date: Jul 21, 2022
Consumer Complaints
51 ComplaintsToyota Motor Corporation
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The camera system is sub par. The video is grainy fuzzy and jumpy. It looks as though you are looking through a dark tunnel. Much worse that my 2021. Service advisor agrees the clarity and quality was unacceptable. The head unit was replaced but nothing changed. TAS case [XXX] was opened. Tech states quality was the same as other 2022 Tacomas when compared. I guess if everyone’s is the same that makes it ok. I feel the quality of the video might be 200x300 and is unsafe at this quality. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The camera system is sub par. The video is grainy fuzzy and jumpy. It looks as though you are looking through a dark tunnel. Much worse that my 2021. Service advisor agrees the clarity and quality was unacceptable. The head unit was replaced but nothing changed. TAS case [XXX] was opened. Tech states quality was the same as other 2022 Tacomas when compared. I guess if everyone’s is the same that makes it ok. I feel the quality of the video might be 200x300 and is unsafe at this quality. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The camera system is sub par. The video is grainy fuzzy and jumpy. It looks as though you are looking through a dark tunnel. Much worse that my 2021. Service advisor agrees the clarity and quality was unacceptable. The head unit was replaced but nothing changed. TAS case [XXX] was opened. Tech states quality was the same as other 2022 Tacomas when compared. I guess if everyone’s is the same that makes it ok. I feel the quality of the video might be 200x300 and is unsafe at this quality. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11551985
Recall Date: Oct 26, 2023
Toyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
Toyota issues the airbag recall in july for 2023 tacomas and said a remedy would be available in august. Ive call once a week since the start of august to schedule my drive side airbag recall repair and they keep saying toyota doesnt have a remedy yet and it could be upwards of a year. FOR A DRIVE SIDE AIR BAG DEFECT. This should be blatantly illegal as it puts fear into driving my vehicle as i may not have a airbag so in a accident I can be further injured because of a corporation’s negligence. Im embarrassed to own a Toyota after this. Peoples lives are at stake and dragging this recall on will cost customers their health or even worse their lives.
Corrective Action:
Toyota issues the airbag recall in july for 2023 tacomas and said a remedy would be available in august. Ive call once a week since the start of august to schedule my drive side airbag recall repair and they keep saying toyota doesnt have a remedy yet and it could be upwards of a year. FOR A DRIVE SIDE AIR BAG DEFECT. This should be blatantly illegal as it puts fear into driving my vehicle as i may not have a airbag so in a accident I can be further injured because of a corporation’s negligence. Im embarrassed to own a Toyota after this. Peoples lives are at stake and dragging this recall on will cost customers their health or even worse their lives.
Additional Notes:
Toyota issues the airbag recall in july for 2023 tacomas and said a remedy would be available in august. Ive call once a week since the start of august to schedule my drive side airbag recall repair and they keep saying toyota doesnt have a remedy yet and it could be upwards of a year. FOR A DRIVE SIDE AIR BAG DEFECT. This should be blatantly illegal as it puts fear into driving my vehicle as i may not have a airbag so in a accident I can be further injured because of a corporation’s negligence. Im embarrassed to own a Toyota after this. Peoples lives are at stake and dragging this recall on will cost customers their health or even worse their lives.
Mfg Campaign: 11552104
Recall Date: Oct 26, 2023
Toyota Motor Corporation
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2023 Toyota Tacoma. The contact received notification of NHTSA Campaign Number: 23V480000 (Steering) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2023 Toyota Tacoma. The contact received notification of NHTSA Campaign Number: 23V480000 (Steering) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2023 Toyota Tacoma. The contact received notification of NHTSA Campaign Number: 23V480000 (Steering) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11545975
Recall Date: Sep 22, 2023
Toyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
The contact owned a 2023 Toyota Tacoma. The contact stated that while driving at approximately 75-80 MPH, he fell asleep behind the wheel when the vehicle proceeded through a wired fence and crashed into a tree. The air bags failed to deploy. The contact sustained soreness to his neck. No medical attention was required however, the contact stated that he went to see a doctor the following day. A police report was filed. The vehicle was not diagnosed or repaired. The vehicle was towed to a tow lot and deemed a total loss by the insurance company. The dealer nor the manufacturer were notified of the failure. The failure mileage was approximately 18,844.
Corrective Action:
The contact owned a 2023 Toyota Tacoma. The contact stated that while driving at approximately 75-80 MPH, he fell asleep behind the wheel when the vehicle proceeded through a wired fence and crashed into a tree. The air bags failed to deploy. The contact sustained soreness to his neck. No medical attention was required however, the contact stated that he went to see a doctor the following day. A police report was filed. The vehicle was not diagnosed or repaired. The vehicle was towed to a tow lot and deemed a total loss by the insurance company. The dealer nor the manufacturer were notified of the failure. The failure mileage was approximately 18,844.
Additional Notes:
The contact owned a 2023 Toyota Tacoma. The contact stated that while driving at approximately 75-80 MPH, he fell asleep behind the wheel when the vehicle proceeded through a wired fence and crashed into a tree. The air bags failed to deploy. The contact sustained soreness to his neck. No medical attention was required however, the contact stated that he went to see a doctor the following day. A police report was filed. The vehicle was not diagnosed or repaired. The vehicle was towed to a tow lot and deemed a total loss by the insurance company. The dealer nor the manufacturer were notified of the failure. The failure mileage was approximately 18,844.
Mfg Campaign: 11542736
Recall Date: Sep 5, 2023
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2023 Toyota Tacoma's doors are not holding in the open position on a 10 degree pitch of our driveway, slamming shut on the legs of the driver. Passenger side doors are holding open fine, but the driver side doors are closing on me in the driveway. When I took it to the Toyota dealership, I am told that this perfectly fine. Meanwhile, we have never had this problem with any of our other vehicles, since we've lived in this home from 2005. Can you please tell me what is the pitch that the doors are required to hold by law? The dealership is of no help, and my left leg is constantly covered in bruises. This has been happening since I bought the car in late May.
Corrective Action:
2023 Toyota Tacoma's doors are not holding in the open position on a 10 degree pitch of our driveway, slamming shut on the legs of the driver. Passenger side doors are holding open fine, but the driver side doors are closing on me in the driveway. When I took it to the Toyota dealership, I am told that this perfectly fine. Meanwhile, we have never had this problem with any of our other vehicles, since we've lived in this home from 2005. Can you please tell me what is the pitch that the doors are required to hold by law? The dealership is of no help, and my left leg is constantly covered in bruises. This has been happening since I bought the car in late May.
Additional Notes:
2023 Toyota Tacoma's doors are not holding in the open position on a 10 degree pitch of our driveway, slamming shut on the legs of the driver. Passenger side doors are holding open fine, but the driver side doors are closing on me in the driveway. When I took it to the Toyota dealership, I am told that this perfectly fine. Meanwhile, we have never had this problem with any of our other vehicles, since we've lived in this home from 2005. Can you please tell me what is the pitch that the doors are required to hold by law? The dealership is of no help, and my left leg is constantly covered in bruises. This has been happening since I bought the car in late May.
Mfg Campaign: 11540191
Recall Date: Aug 22, 2023
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Over the past several months, I have encountered the Vehicle Stability Control system engaging approximately 6 times when cornering and braking on dry pavement. It is a startling event that I feel causes a hazard. If I encountered a problem while this was happening, I am not sure I could control the vehicle. I have taken the truck to the dealer three times. The first time they turned the rear drums, stating that was the cause of the vibration I reported. After it happened again and took it back a few weeks later, they replaced the rear brakes and both axles. When it happened again, I was able to record the event and noticed the VSC system light flash on the dashboard when it occurred. The dealer then reported that this was a normal characteristic of the vehicle. Additionally, the dealer installed a 2 inch lift on the truck prior to the sale. I have researched Tacoma forums and found others reporting similar incidents. The solutions including resetting the VSC system to calibrate for the lift, replacing the speed sensors, or replacing the wiring to the speed sensors. Some noted that if the wiring was not disconnected when the lift was installed but instead stretched, that could damage the wires. I asked the dealer to investigate and they declined. I then contacted Toyota headquarters, and they also declined.
Corrective Action:
Over the past several months, I have encountered the Vehicle Stability Control system engaging approximately 6 times when cornering and braking on dry pavement. It is a startling event that I feel causes a hazard. If I encountered a problem while this was happening, I am not sure I could control the vehicle. I have taken the truck to the dealer three times. The first time they turned the rear drums, stating that was the cause of the vibration I reported. After it happened again and took it back a few weeks later, they replaced the rear brakes and both axles. When it happened again, I was able to record the event and noticed the VSC system light flash on the dashboard when it occurred. The dealer then reported that this was a normal characteristic of the vehicle. Additionally, the dealer installed a 2 inch lift on the truck prior to the sale. I have researched Tacoma forums and found others reporting similar incidents. The solutions including resetting the VSC system to calibrate for the lift, replacing the speed sensors, or replacing the wiring to the speed sensors. Some noted that if the wiring was not disconnected when the lift was installed but instead stretched, that could damage the wires. I asked the dealer to investigate and they declined. I then contacted Toyota headquarters, and they also declined.
Additional Notes:
Over the past several months, I have encountered the Vehicle Stability Control system engaging approximately 6 times when cornering and braking on dry pavement. It is a startling event that I feel causes a hazard. If I encountered a problem while this was happening, I am not sure I could control the vehicle. I have taken the truck to the dealer three times. The first time they turned the rear drums, stating that was the cause of the vibration I reported. After it happened again and took it back a few weeks later, they replaced the rear brakes and both axles. When it happened again, I was able to record the event and noticed the VSC system light flash on the dashboard when it occurred. The dealer then reported that this was a normal characteristic of the vehicle. Additionally, the dealer installed a 2 inch lift on the truck prior to the sale. I have researched Tacoma forums and found others reporting similar incidents. The solutions including resetting the VSC system to calibrate for the lift, replacing the speed sensors, or replacing the wiring to the speed sensors. Some noted that if the wiring was not disconnected when the lift was installed but instead stretched, that could damage the wires. I asked the dealer to investigate and they declined. I then contacted Toyota headquarters, and they also declined.
Mfg Campaign: 11537882
Recall Date: Aug 11, 2023
Toyota Motor Corporation
Defect Description:
SUSPENSION
Potential Consequences:
Experience steering wheel vibrations between speeds of 60 mph and 80 mph - have taken vehicle to dealership and they have confirmed problem but said it was a characteristic condition of the suspension on vehicle. It is highly distracting when operating a motor vehicle at freeway speeds and with out warning the steering wheel starts shaking back and forth. Dealership has rebalanced and rotated tires 5 times and performed vehicle alignment - recently they changed the tire and loading information decal which changed the air pressure from 36psi down to 29 psi (did not tell me about that) vehicle rides better but steering wheel vibration still happens unannounced at speeds between 60 mph & 80 mph.
Corrective Action:
Experience steering wheel vibrations between speeds of 60 mph and 80 mph - have taken vehicle to dealership and they have confirmed problem but said it was a characteristic condition of the suspension on vehicle. It is highly distracting when operating a motor vehicle at freeway speeds and with out warning the steering wheel starts shaking back and forth. Dealership has rebalanced and rotated tires 5 times and performed vehicle alignment - recently they changed the tire and loading information decal which changed the air pressure from 36psi down to 29 psi (did not tell me about that) vehicle rides better but steering wheel vibration still happens unannounced at speeds between 60 mph & 80 mph.
Additional Notes:
Experience steering wheel vibrations between speeds of 60 mph and 80 mph - have taken vehicle to dealership and they have confirmed problem but said it was a characteristic condition of the suspension on vehicle. It is highly distracting when operating a motor vehicle at freeway speeds and with out warning the steering wheel starts shaking back and forth. Dealership has rebalanced and rotated tires 5 times and performed vehicle alignment - recently they changed the tire and loading information decal which changed the air pressure from 36psi down to 29 psi (did not tell me about that) vehicle rides better but steering wheel vibration still happens unannounced at speeds between 60 mph & 80 mph.
Mfg Campaign: 11536202
Recall Date: Aug 3, 2023
Toyota Motor Corporation
Defect Description:
STEERING
Potential Consequences:
Experience steering wheel vibrations between speeds of 60 mph and 80 mph - have taken vehicle to dealership and they have confirmed problem but said it was a characteristic condition of the suspension on vehicle. It is highly distracting when operating a motor vehicle at freeway speeds and with out warning the steering wheel starts shaking back and forth. Dealership has rebalanced and rotated tires 5 times and performed vehicle alignment - recently they changed the tire and loading information decal which changed the air pressure from 36psi down to 29 psi (did not tell me about that) vehicle rides better but steering wheel vibration still happens unannounced at speeds between 60 mph & 80 mph.
Corrective Action:
Experience steering wheel vibrations between speeds of 60 mph and 80 mph - have taken vehicle to dealership and they have confirmed problem but said it was a characteristic condition of the suspension on vehicle. It is highly distracting when operating a motor vehicle at freeway speeds and with out warning the steering wheel starts shaking back and forth. Dealership has rebalanced and rotated tires 5 times and performed vehicle alignment - recently they changed the tire and loading information decal which changed the air pressure from 36psi down to 29 psi (did not tell me about that) vehicle rides better but steering wheel vibration still happens unannounced at speeds between 60 mph & 80 mph.
Additional Notes:
Experience steering wheel vibrations between speeds of 60 mph and 80 mph - have taken vehicle to dealership and they have confirmed problem but said it was a characteristic condition of the suspension on vehicle. It is highly distracting when operating a motor vehicle at freeway speeds and with out warning the steering wheel starts shaking back and forth. Dealership has rebalanced and rotated tires 5 times and performed vehicle alignment - recently they changed the tire and loading information decal which changed the air pressure from 36psi down to 29 psi (did not tell me about that) vehicle rides better but steering wheel vibration still happens unannounced at speeds between 60 mph & 80 mph.
Mfg Campaign: 11536202
Recall Date: Aug 3, 2023
Toyota Motor Corporation
Defect Description:
VISIBILITY:WINDSHIELD WIPER/WASHER
Potential Consequences:
Passenger Side windshield wiper fluid sprayer. It sprays the top of the vehicle hood during operation preventing fluid from the sprayer reaching the windshield. Prevents potential debris from being cleared off the windshield whether dirt, mud, and bugs or Ice and snow in the winter. The dealer confirmed that 2/3 2023 Toyota Tacoma's on the lot had a similar problem and Toyota had no available fix. A fix was attempted by Maguire Toyota on Grand Island NY. Unsuccessful they attempted to contact a Toyota Rep and have no solution available. No warning lamps or messages illuminate.
Corrective Action:
Passenger Side windshield wiper fluid sprayer. It sprays the top of the vehicle hood during operation preventing fluid from the sprayer reaching the windshield. Prevents potential debris from being cleared off the windshield whether dirt, mud, and bugs or Ice and snow in the winter. The dealer confirmed that 2/3 2023 Toyota Tacoma's on the lot had a similar problem and Toyota had no available fix. A fix was attempted by Maguire Toyota on Grand Island NY. Unsuccessful they attempted to contact a Toyota Rep and have no solution available. No warning lamps or messages illuminate.
Additional Notes:
Passenger Side windshield wiper fluid sprayer. It sprays the top of the vehicle hood during operation preventing fluid from the sprayer reaching the windshield. Prevents potential debris from being cleared off the windshield whether dirt, mud, and bugs or Ice and snow in the winter. The dealer confirmed that 2/3 2023 Toyota Tacoma's on the lot had a similar problem and Toyota had no available fix. A fix was attempted by Maguire Toyota on Grand Island NY. Unsuccessful they attempted to contact a Toyota Rep and have no solution available. No warning lamps or messages illuminate.
Mfg Campaign: 11532114
Recall Date: Jul 13, 2023
Toyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
My vehicle was T-boned while driving through an intersection. After being hit, my vehicle continued moving forward, but the brakes would not engage or work. I pressed them several times and as firmly as possible, but the vehicle would not stop or slow down. As I approached a nearby curb, I pulled the emergency brake, which slowed down my vehicle slightly before colliding head-on with a fire hydrant and utility pole. The impact completely totaled the vehicle, yet the airbags did not deploy. Bottom line, in period of a few seconds, the brakes completely failed and the airbags did not deploy. The end result could have been devastating, but fortunately was not. The vehicle is set to be released to the insurance representative soon, but no analysis has been completed. A police report was filed. The vehicle is brand new (less than 2 months old) and no indications of fault or malfunction occurred prior to the incident.
Corrective Action:
My vehicle was T-boned while driving through an intersection. After being hit, my vehicle continued moving forward, but the brakes would not engage or work. I pressed them several times and as firmly as possible, but the vehicle would not stop or slow down. As I approached a nearby curb, I pulled the emergency brake, which slowed down my vehicle slightly before colliding head-on with a fire hydrant and utility pole. The impact completely totaled the vehicle, yet the airbags did not deploy. Bottom line, in period of a few seconds, the brakes completely failed and the airbags did not deploy. The end result could have been devastating, but fortunately was not. The vehicle is set to be released to the insurance representative soon, but no analysis has been completed. A police report was filed. The vehicle is brand new (less than 2 months old) and no indications of fault or malfunction occurred prior to the incident.
Additional Notes:
My vehicle was T-boned while driving through an intersection. After being hit, my vehicle continued moving forward, but the brakes would not engage or work. I pressed them several times and as firmly as possible, but the vehicle would not stop or slow down. As I approached a nearby curb, I pulled the emergency brake, which slowed down my vehicle slightly before colliding head-on with a fire hydrant and utility pole. The impact completely totaled the vehicle, yet the airbags did not deploy. Bottom line, in period of a few seconds, the brakes completely failed and the airbags did not deploy. The end result could have been devastating, but fortunately was not. The vehicle is set to be released to the insurance representative soon, but no analysis has been completed. A police report was filed. The vehicle is brand new (less than 2 months old) and no indications of fault or malfunction occurred prior to the incident.
Mfg Campaign: 11519541
Recall Date: Apr 29, 2023
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
My vehicle was T-boned while driving through an intersection. After being hit, my vehicle continued moving forward, but the brakes would not engage or work. I pressed them several times and as firmly as possible, but the vehicle would not stop or slow down. As I approached a nearby curb, I pulled the emergency brake, which slowed down my vehicle slightly before colliding head-on with a fire hydrant and utility pole. The impact completely totaled the vehicle, yet the airbags did not deploy. Bottom line, in period of a few seconds, the brakes completely failed and the airbags did not deploy. The end result could have been devastating, but fortunately was not. The vehicle is set to be released to the insurance representative soon, but no analysis has been completed. A police report was filed. The vehicle is brand new (less than 2 months old) and no indications of fault or malfunction occurred prior to the incident.
Corrective Action:
My vehicle was T-boned while driving through an intersection. After being hit, my vehicle continued moving forward, but the brakes would not engage or work. I pressed them several times and as firmly as possible, but the vehicle would not stop or slow down. As I approached a nearby curb, I pulled the emergency brake, which slowed down my vehicle slightly before colliding head-on with a fire hydrant and utility pole. The impact completely totaled the vehicle, yet the airbags did not deploy. Bottom line, in period of a few seconds, the brakes completely failed and the airbags did not deploy. The end result could have been devastating, but fortunately was not. The vehicle is set to be released to the insurance representative soon, but no analysis has been completed. A police report was filed. The vehicle is brand new (less than 2 months old) and no indications of fault or malfunction occurred prior to the incident.
Additional Notes:
My vehicle was T-boned while driving through an intersection. After being hit, my vehicle continued moving forward, but the brakes would not engage or work. I pressed them several times and as firmly as possible, but the vehicle would not stop or slow down. As I approached a nearby curb, I pulled the emergency brake, which slowed down my vehicle slightly before colliding head-on with a fire hydrant and utility pole. The impact completely totaled the vehicle, yet the airbags did not deploy. Bottom line, in period of a few seconds, the brakes completely failed and the airbags did not deploy. The end result could have been devastating, but fortunately was not. The vehicle is set to be released to the insurance representative soon, but no analysis has been completed. A police report was filed. The vehicle is brand new (less than 2 months old) and no indications of fault or malfunction occurred prior to the incident.
Mfg Campaign: 11519541
Recall Date: Apr 29, 2023
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