Complaints & Recalls
Consumer Complaints
26 ComplaintsToyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
I am YU Sun. I met a car accident. I drive from south to north. I drove my new Toyota Venza( less than one month) entering into an intersection at 30/35miles on green light. The other car turned left with yellow and striked my left corner of my bumper. The speed is very fast. The other car is Lexus and its’ air bag all came out. My can was serious damaged. None of My my car’s air bags came out. I also was hurt on my neck, shoulder and knee. I called Toyota and they made an investigation on it. They said the air bag is normal.
Corrective Action:
I am YU Sun. I met a car accident. I drive from south to north. I drove my new Toyota Venza( less than one month) entering into an intersection at 30/35miles on green light. The other car turned left with yellow and striked my left corner of my bumper. The speed is very fast. The other car is Lexus and its’ air bag all came out. My can was serious damaged. None of My my car’s air bags came out. I also was hurt on my neck, shoulder and knee. I called Toyota and they made an investigation on it. They said the air bag is normal.
Additional Notes:
I am YU Sun. I met a car accident. I drive from south to north. I drove my new Toyota Venza( less than one month) entering into an intersection at 30/35miles on green light. The other car turned left with yellow and striked my left corner of my bumper. The speed is very fast. The other car is Lexus and its’ air bag all came out. My can was serious damaged. None of My my car’s air bags came out. I also was hurt on my neck, shoulder and knee. I called Toyota and they made an investigation on it. They said the air bag is normal.
Mfg Campaign: 11593114
Recall Date: Jun 7, 2024
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On two separate occasions, my brand new car hesitated to accelerate from a dead stop despite my foot depressing the gas pedal completely. This is incredibly alarming.
Corrective Action:
On two separate occasions, my brand new car hesitated to accelerate from a dead stop despite my foot depressing the gas pedal completely. This is incredibly alarming.
Additional Notes:
On two separate occasions, my brand new car hesitated to accelerate from a dead stop despite my foot depressing the gas pedal completely. This is incredibly alarming.
Mfg Campaign: 11591664
Recall Date: May 31, 2024
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I am trying to locate any information and updates on my second key fob that was not received at the time of the purchase of my car. Every month I talk with Toyota they say by the end of this month you should receive your letter, so the end of the month passes and I reach out to toyota and they state it was pushed back to the end of this month and so on. I am getting very upset especially when you purchase a $50,000.00 automobile. I can't find any discussions on the Venza key fob shortage but there are discussions on every other model of Toyota. I am leaving on a 7 week trip and god forbid something happens to my one and only key what am I going to do then?
Corrective Action:
I am trying to locate any information and updates on my second key fob that was not received at the time of the purchase of my car. Every month I talk with Toyota they say by the end of this month you should receive your letter, so the end of the month passes and I reach out to toyota and they state it was pushed back to the end of this month and so on. I am getting very upset especially when you purchase a $50,000.00 automobile. I can't find any discussions on the Venza key fob shortage but there are discussions on every other model of Toyota. I am leaving on a 7 week trip and god forbid something happens to my one and only key what am I going to do then?
Additional Notes:
I am trying to locate any information and updates on my second key fob that was not received at the time of the purchase of my car. Every month I talk with Toyota they say by the end of this month you should receive your letter, so the end of the month passes and I reach out to toyota and they state it was pushed back to the end of this month and so on. I am getting very upset especially when you purchase a $50,000.00 automobile. I can't find any discussions on the Venza key fob shortage but there are discussions on every other model of Toyota. I am leaving on a 7 week trip and god forbid something happens to my one and only key what am I going to do then?
Mfg Campaign: 11591493
Recall Date: May 30, 2024
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Front windshield randomly cracked, with number and size of cracks growing as vehicle is driven. Cracked windshield is not a result of any rocks or debris strikes.
Corrective Action:
Front windshield randomly cracked, with number and size of cracks growing as vehicle is driven. Cracked windshield is not a result of any rocks or debris strikes.
Additional Notes:
Front windshield randomly cracked, with number and size of cracks growing as vehicle is driven. Cracked windshield is not a result of any rocks or debris strikes.
Mfg Campaign: 11586431
Recall Date: May 1, 2024
Toyota Motor Corporation
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Front windshield randomly cracked, with number and size of cracks growing as vehicle is driven. Cracked windshield is not a result of any rocks or debris strikes.
Corrective Action:
Front windshield randomly cracked, with number and size of cracks growing as vehicle is driven. Cracked windshield is not a result of any rocks or debris strikes.
Additional Notes:
Front windshield randomly cracked, with number and size of cracks growing as vehicle is driven. Cracked windshield is not a result of any rocks or debris strikes.
Mfg Campaign: 11586431
Recall Date: May 1, 2024
Toyota Motor Corporation
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
When driving at night with headlights on low beam the driver’s side headlight casts a distracting shadow on the road. Not only does this shadow prevent full illumination of the roadway, limiting visibility on the driver’s side, but the shadow can also make it look like an obstacle might be in the road. This shadow is not there when the bright lights are on. I have had this vehicle since Dec. 15, 2023 & I have had two different Toyota service departments check this out. They both told me there is no fix for the shadow. I also spoke with Toyota Corporation by phone to report the problem. They told me there is no program in place to address the issue. I have seen multiple reports of this problem on the Toyota Nation website stating this problem has existed for three years.
Corrective Action:
When driving at night with headlights on low beam the driver’s side headlight casts a distracting shadow on the road. Not only does this shadow prevent full illumination of the roadway, limiting visibility on the driver’s side, but the shadow can also make it look like an obstacle might be in the road. This shadow is not there when the bright lights are on. I have had this vehicle since Dec. 15, 2023 & I have had two different Toyota service departments check this out. They both told me there is no fix for the shadow. I also spoke with Toyota Corporation by phone to report the problem. They told me there is no program in place to address the issue. I have seen multiple reports of this problem on the Toyota Nation website stating this problem has existed for three years.
Additional Notes:
When driving at night with headlights on low beam the driver’s side headlight casts a distracting shadow on the road. Not only does this shadow prevent full illumination of the roadway, limiting visibility on the driver’s side, but the shadow can also make it look like an obstacle might be in the road. This shadow is not there when the bright lights are on. I have had this vehicle since Dec. 15, 2023 & I have had two different Toyota service departments check this out. They both told me there is no fix for the shadow. I also spoke with Toyota Corporation by phone to report the problem. They told me there is no program in place to address the issue. I have seen multiple reports of this problem on the Toyota Nation website stating this problem has existed for three years.
Mfg Campaign: 11578800
Recall Date: Mar 21, 2024
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