Complaints & Recalls
Official Safety Recalls - Important!
15 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2024 Atlas and 2020-2024 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 69PZ
Recall Date: Jun 20, 2024
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 69FB
Recall Date: Mar 29, 2023
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Tiguan LWB, Golf Sportswagen A7, Golf Alltrack, Golf R GP, Audi Q3, Audi A3 Cabriolet, 2019-2020 Jetta NF, Jetta GLI, Golf GTI, Atlas, Golf A7, Audi A3, 2020-2021 Atlas Cross Sport, and 2021 Atlas FL vehicles. The tire pressure monitoring system may not detect an air pressure loss in adequate time when deflating occurs among all four tires simultaneously. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: AU:45J7,VW:45J6,45J8
Recall Date: Oct 31, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019-2020 Atlas, 2020-2023 Atlas Cross Sport, and 2021-2023 Atlas FL vehicles. The door wiring harness electrical contacts may corrode, disrupting the electrical connection and delaying the deployment of the driver or passenger front side air bag during a side impact crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 97GF
Recall Date: Mar 28, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020-2021 Atlas Cross Sport vehicles equipped with accessory side steps. The reduced Gross Vehicle Weight Rating (GVWR) label, reflecting the additional weight of the side steps, was not installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 09D9
Recall Date: Feb 16, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas and 2020-2021 Atlas Cross Sport vehicles. The air conditioning system drain tube could be blocked, causing water to leak inside the vehicle near the air bag control module.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 87H4
Recall Date: Nov 17, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas and 2020-2021 Atlas Cross Sport vehicles. The front steering knuckle may fracture in the area of the strut mounting.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 40Q7
Recall Date: Jan 27, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas and 2020-2021 Atlas Cross Sport vehicles. One or both steering knuckles may have been damaged during production.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 40Q6
Recall Date: Nov 17, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2020-2021 Atlas Cross Sport and 2021 Atlas vehicles equipped with Continental Cross Contact LX Sport tires, size 255/50 R 20 105 T. The tires may have been over cured.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 44Q5
Recall Date: Nov 13, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen ) is recalling certain 2020 Volkswagen Atlas Cross Sport, Jetta, Jetta GLI and Tiguan and Audi Q5 and SQ5 and 2021 Volkswagen Atlas vehicles. Parts of the front seat frame and backrest adjuster may not have been welded properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 72L1, 72K8, 72K9
Recall Date: Aug 26, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2020 Atlas Cross Sports and 2021 Atlas vehicles. The driver's side headlight may have been aimed too low during production. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 94N7
Recall Date: Aug 26, 2020
Consumer Complaints
129 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
Backup camera does not come on; cuts in and out; known recall for 2021 models.
Corrective Action:
Backup camera does not come on; cuts in and out; known recall for 2021 models.
Additional Notes:
Backup camera does not come on; cuts in and out; known recall for 2021 models.
Mfg Campaign: 11607312
Recall Date: Aug 8, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
About two months ago, all of sudden, all of the electronic safety features were going out as reported on the dash. ECS, Lane Assist, Forward/Rear Collission sensors, side detection sensors, parking assist, tire pressure sensors, Auto Start/Stop, and more. The fact that all of these electronic assist and safety features were all disabled made the care very dangerous and confusing to drive. Changing lanes for example became a safety hazard, backing up safety hazard, lane assist, safety hazard, side view sensors safety hazard, disabled ecs - safety hazard, etc. I took the vehicle into the dealership at 57K miles and under 4 years old only to find out there were no recalls issued, warranty expired at 50K miles and a $1600 repair/service bill. This issue should be investigated and, in my opinion, turned into a safety recall. There really is no reason a car less than 4 years old should have an electronic control problem withonly 57K miles other than poor design or poor manufacturing quality causing a safety problem. Dealer has confirmed it's due to the AWD Control Module, a Pump I believe, and corroded wire harness which comes with the pump, i'm told.
Corrective Action:
About two months ago, all of sudden, all of the electronic safety features were going out as reported on the dash. ECS, Lane Assist, Forward/Rear Collission sensors, side detection sensors, parking assist, tire pressure sensors, Auto Start/Stop, and more. The fact that all of these electronic assist and safety features were all disabled made the care very dangerous and confusing to drive. Changing lanes for example became a safety hazard, backing up safety hazard, lane assist, safety hazard, side view sensors safety hazard, disabled ecs - safety hazard, etc. I took the vehicle into the dealership at 57K miles and under 4 years old only to find out there were no recalls issued, warranty expired at 50K miles and a $1600 repair/service bill. This issue should be investigated and, in my opinion, turned into a safety recall. There really is no reason a car less than 4 years old should have an electronic control problem withonly 57K miles other than poor design or poor manufacturing quality causing a safety problem. Dealer has confirmed it's due to the AWD Control Module, a Pump I believe, and corroded wire harness which comes with the pump, i'm told.
Additional Notes:
About two months ago, all of sudden, all of the electronic safety features were going out as reported on the dash. ECS, Lane Assist, Forward/Rear Collission sensors, side detection sensors, parking assist, tire pressure sensors, Auto Start/Stop, and more. The fact that all of these electronic assist and safety features were all disabled made the care very dangerous and confusing to drive. Changing lanes for example became a safety hazard, backing up safety hazard, lane assist, safety hazard, side view sensors safety hazard, disabled ecs - safety hazard, etc. I took the vehicle into the dealership at 57K miles and under 4 years old only to find out there were no recalls issued, warranty expired at 50K miles and a $1600 repair/service bill. This issue should be investigated and, in my opinion, turned into a safety recall. There really is no reason a car less than 4 years old should have an electronic control problem withonly 57K miles other than poor design or poor manufacturing quality causing a safety problem. Dealer has confirmed it's due to the AWD Control Module, a Pump I believe, and corroded wire harness which comes with the pump, i'm told.
Mfg Campaign: 11603191
Recall Date: Jul 18, 2024
Volkswagen Group Of America, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
About two months ago, all of sudden, all of the electronic safety features were going out as reported on the dash. ECS, Lane Assist, Forward/Rear Collission sensors, side detection sensors, parking assist, tire pressure sensors, Auto Start/Stop, and more. The fact that all of these electronic assist and safety features were all disabled made the care very dangerous and confusing to drive. Changing lanes for example became a safety hazard, backing up safety hazard, lane assist, safety hazard, side view sensors safety hazard, disabled ecs - safety hazard, etc. I took the vehicle into the dealership at 57K miles and under 4 years old only to find out there were no recalls issued, warranty expired at 50K miles and a $1600 repair/service bill. This issue should be investigated and, in my opinion, turned into a safety recall. There really is no reason a car less than 4 years old should have an electronic control problem withonly 57K miles other than poor design or poor manufacturing quality causing a safety problem. Dealer has confirmed it's due to the AWD Control Module, a Pump I believe, and corroded wire harness which comes with the pump, i'm told.
Corrective Action:
About two months ago, all of sudden, all of the electronic safety features were going out as reported on the dash. ECS, Lane Assist, Forward/Rear Collission sensors, side detection sensors, parking assist, tire pressure sensors, Auto Start/Stop, and more. The fact that all of these electronic assist and safety features were all disabled made the care very dangerous and confusing to drive. Changing lanes for example became a safety hazard, backing up safety hazard, lane assist, safety hazard, side view sensors safety hazard, disabled ecs - safety hazard, etc. I took the vehicle into the dealership at 57K miles and under 4 years old only to find out there were no recalls issued, warranty expired at 50K miles and a $1600 repair/service bill. This issue should be investigated and, in my opinion, turned into a safety recall. There really is no reason a car less than 4 years old should have an electronic control problem withonly 57K miles other than poor design or poor manufacturing quality causing a safety problem. Dealer has confirmed it's due to the AWD Control Module, a Pump I believe, and corroded wire harness which comes with the pump, i'm told.
Additional Notes:
About two months ago, all of sudden, all of the electronic safety features were going out as reported on the dash. ECS, Lane Assist, Forward/Rear Collission sensors, side detection sensors, parking assist, tire pressure sensors, Auto Start/Stop, and more. The fact that all of these electronic assist and safety features were all disabled made the care very dangerous and confusing to drive. Changing lanes for example became a safety hazard, backing up safety hazard, lane assist, safety hazard, side view sensors safety hazard, disabled ecs - safety hazard, etc. I took the vehicle into the dealership at 57K miles and under 4 years old only to find out there were no recalls issued, warranty expired at 50K miles and a $1600 repair/service bill. This issue should be investigated and, in my opinion, turned into a safety recall. There really is no reason a car less than 4 years old should have an electronic control problem withonly 57K miles other than poor design or poor manufacturing quality causing a safety problem. Dealer has confirmed it's due to the AWD Control Module, a Pump I believe, and corroded wire harness which comes with the pump, i'm told.
Mfg Campaign: 11603191
Recall Date: Jul 18, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
About two months ago, all of sudden, all of the electronic safety features were going out as reported on the dash. ECS, Lane Assist, Forward/Rear Collission sensors, side detection sensors, parking assist, tire pressure sensors, Auto Start/Stop, and more. The fact that all of these electronic assist and safety features were all disabled made the care very dangerous and confusing to drive. Changing lanes for example became a safety hazard, backing up safety hazard, lane assist, safety hazard, side view sensors safety hazard, disabled ecs - safety hazard, etc. I took the vehicle into the dealership at 57K miles and under 4 years old only to find out there were no recalls issued, warranty expired at 50K miles and a $1600 repair/service bill. This issue should be investigated and, in my opinion, turned into a safety recall. There really is no reason a car less than 4 years old should have an electronic control problem withonly 57K miles other than poor design or poor manufacturing quality causing a safety problem. Dealer has confirmed it's due to the AWD Control Module, a Pump I believe, and corroded wire harness which comes with the pump, i'm told.
Corrective Action:
About two months ago, all of sudden, all of the electronic safety features were going out as reported on the dash. ECS, Lane Assist, Forward/Rear Collission sensors, side detection sensors, parking assist, tire pressure sensors, Auto Start/Stop, and more. The fact that all of these electronic assist and safety features were all disabled made the care very dangerous and confusing to drive. Changing lanes for example became a safety hazard, backing up safety hazard, lane assist, safety hazard, side view sensors safety hazard, disabled ecs - safety hazard, etc. I took the vehicle into the dealership at 57K miles and under 4 years old only to find out there were no recalls issued, warranty expired at 50K miles and a $1600 repair/service bill. This issue should be investigated and, in my opinion, turned into a safety recall. There really is no reason a car less than 4 years old should have an electronic control problem withonly 57K miles other than poor design or poor manufacturing quality causing a safety problem. Dealer has confirmed it's due to the AWD Control Module, a Pump I believe, and corroded wire harness which comes with the pump, i'm told.
Additional Notes:
About two months ago, all of sudden, all of the electronic safety features were going out as reported on the dash. ECS, Lane Assist, Forward/Rear Collission sensors, side detection sensors, parking assist, tire pressure sensors, Auto Start/Stop, and more. The fact that all of these electronic assist and safety features were all disabled made the care very dangerous and confusing to drive. Changing lanes for example became a safety hazard, backing up safety hazard, lane assist, safety hazard, side view sensors safety hazard, disabled ecs - safety hazard, etc. I took the vehicle into the dealership at 57K miles and under 4 years old only to find out there were no recalls issued, warranty expired at 50K miles and a $1600 repair/service bill. This issue should be investigated and, in my opinion, turned into a safety recall. There really is no reason a car less than 4 years old should have an electronic control problem withonly 57K miles other than poor design or poor manufacturing quality causing a safety problem. Dealer has confirmed it's due to the AWD Control Module, a Pump I believe, and corroded wire harness which comes with the pump, i'm told.
Mfg Campaign: 11603191
Recall Date: Jul 18, 2024
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Unknown- vehicle idles to a stall. This has happened when trying to make a turn across a major intersection. It must be put in neutral, brakes applied to restart. This has the potential to cause serious injury if it is not restarted in time or if there is traffic behind me. It has also stalled while at gas pumps, stop signs, and in the driveway. There are many situations, at different times of day and weather conditions. The check engine light has not turned on and the dealership will not do anything until they see it happen. The vehicle is available for inspection at any time. I have disabled the start/stop system and it still does it. It may be the charcoal canister if my research is correct, however, that is not confirmed.
Corrective Action:
Unknown- vehicle idles to a stall. This has happened when trying to make a turn across a major intersection. It must be put in neutral, brakes applied to restart. This has the potential to cause serious injury if it is not restarted in time or if there is traffic behind me. It has also stalled while at gas pumps, stop signs, and in the driveway. There are many situations, at different times of day and weather conditions. The check engine light has not turned on and the dealership will not do anything until they see it happen. The vehicle is available for inspection at any time. I have disabled the start/stop system and it still does it. It may be the charcoal canister if my research is correct, however, that is not confirmed.
Additional Notes:
Unknown- vehicle idles to a stall. This has happened when trying to make a turn across a major intersection. It must be put in neutral, brakes applied to restart. This has the potential to cause serious injury if it is not restarted in time or if there is traffic behind me. It has also stalled while at gas pumps, stop signs, and in the driveway. There are many situations, at different times of day and weather conditions. The check engine light has not turned on and the dealership will not do anything until they see it happen. The vehicle is available for inspection at any time. I have disabled the start/stop system and it still does it. It may be the charcoal canister if my research is correct, however, that is not confirmed.
Mfg Campaign: 11598694
Recall Date: Jul 3, 2024
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
car navigation system is inaccurate. There is a severe lag in displaying where the car actually is located versus where the car is displayed on navigation. Navigation then places me in a location a mile or so away from where I am located and then reports that I am off road. The directions are inaccurate as navigation cannot locate my location accurately and in real time.
Corrective Action:
car navigation system is inaccurate. There is a severe lag in displaying where the car actually is located versus where the car is displayed on navigation. Navigation then places me in a location a mile or so away from where I am located and then reports that I am off road. The directions are inaccurate as navigation cannot locate my location accurately and in real time.
Additional Notes:
car navigation system is inaccurate. There is a severe lag in displaying where the car actually is located versus where the car is displayed on navigation. Navigation then places me in a location a mile or so away from where I am located and then reports that I am off road. The directions are inaccurate as navigation cannot locate my location accurately and in real time.
Mfg Campaign: 11595220
Recall Date: Jun 19, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I have a problem with navigation. My location is not determined correctly, the route is constantly being reroute. vw atlas cs 2020 sel premium. This happens with regular navigation and with Google / Apple maps when connected via wire. The problem is 100% with the car. Took it to the dealer (Washington). They said it was a big problem and VW didn't know how to fix it. Navigation is an important element; during trips it is easy to get lost and create an emergency situation. The vw regional manager said that VW is trying to create a system update, but it will not be ready until 2025. They refuse to replace the information system.
Corrective Action:
I have a problem with navigation. My location is not determined correctly, the route is constantly being reroute. vw atlas cs 2020 sel premium. This happens with regular navigation and with Google / Apple maps when connected via wire. The problem is 100% with the car. Took it to the dealer (Washington). They said it was a big problem and VW didn't know how to fix it. Navigation is an important element; during trips it is easy to get lost and create an emergency situation. The vw regional manager said that VW is trying to create a system update, but it will not be ready until 2025. They refuse to replace the information system.
Additional Notes:
I have a problem with navigation. My location is not determined correctly, the route is constantly being reroute. vw atlas cs 2020 sel premium. This happens with regular navigation and with Google / Apple maps when connected via wire. The problem is 100% with the car. Took it to the dealer (Washington). They said it was a big problem and VW didn't know how to fix it. Navigation is an important element; during trips it is easy to get lost and create an emergency situation. The vw regional manager said that VW is trying to create a system update, but it will not be ready until 2025. They refuse to replace the information system.
Mfg Campaign: 11587574
Recall Date: May 8, 2024
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I have a problem with navigation. My location is not determined correctly, the route is constantly being reroute. vw atlas cs 2020 sel premium. This happens with regular navigation and with Google / Apple maps when connected via wire. The problem is 100% with the car. Took it to the dealer (Washington). They said it was a big problem and VW didn't know how to fix it. Navigation is an important element; during trips it is easy to get lost and create an emergency situation. The vw regional manager said that VW is trying to create a system update, but it will not be ready until 2025. They refuse to replace the information system.
Corrective Action:
I have a problem with navigation. My location is not determined correctly, the route is constantly being reroute. vw atlas cs 2020 sel premium. This happens with regular navigation and with Google / Apple maps when connected via wire. The problem is 100% with the car. Took it to the dealer (Washington). They said it was a big problem and VW didn't know how to fix it. Navigation is an important element; during trips it is easy to get lost and create an emergency situation. The vw regional manager said that VW is trying to create a system update, but it will not be ready until 2025. They refuse to replace the information system.
Additional Notes:
I have a problem with navigation. My location is not determined correctly, the route is constantly being reroute. vw atlas cs 2020 sel premium. This happens with regular navigation and with Google / Apple maps when connected via wire. The problem is 100% with the car. Took it to the dealer (Washington). They said it was a big problem and VW didn't know how to fix it. Navigation is an important element; during trips it is easy to get lost and create an emergency situation. The vw regional manager said that VW is trying to create a system update, but it will not be ready until 2025. They refuse to replace the information system.
Mfg Campaign: 11587574
Recall Date: May 8, 2024
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I having issues the the CarPlay gps. Only happens with my BW cross sport. The gps 20% of the time will not know where it is. It drifts off from where it is suppose to be.
Corrective Action:
I having issues the the CarPlay gps. Only happens with my BW cross sport. The gps 20% of the time will not know where it is. It drifts off from where it is suppose to be.
Additional Notes:
I having issues the the CarPlay gps. Only happens with my BW cross sport. The gps 20% of the time will not know where it is. It drifts off from where it is suppose to be.
Mfg Campaign: 11585542
Recall Date: Apr 26, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Received an error Emergency SOS call function failure! I took my vehicle to VW Loyalty and paid $180 to get a diagnosis. I was told that the carnet module needed replacement and would cost me a bit over $1200. They said that it was a known issue amongst 20-21 versions of the vehicle. I researched to find if anyone else experienced the same with this car and to my surprise, there are a slew of individuals with this issue on the vwatlas forum expressing my exact concerns. If this is a well known issue, that’s apparently a manufacturers mishap, why hasn’t this system been recalled. Why are we being charged to replace something that has been proven faulty by none of our fault at all. I’ve never used my SOS and I think something should be done about this, instead of allowing VW customers to be bled of funds after purchasing!
Corrective Action:
Received an error Emergency SOS call function failure! I took my vehicle to VW Loyalty and paid $180 to get a diagnosis. I was told that the carnet module needed replacement and would cost me a bit over $1200. They said that it was a known issue amongst 20-21 versions of the vehicle. I researched to find if anyone else experienced the same with this car and to my surprise, there are a slew of individuals with this issue on the vwatlas forum expressing my exact concerns. If this is a well known issue, that’s apparently a manufacturers mishap, why hasn’t this system been recalled. Why are we being charged to replace something that has been proven faulty by none of our fault at all. I’ve never used my SOS and I think something should be done about this, instead of allowing VW customers to be bled of funds after purchasing!
Additional Notes:
Received an error Emergency SOS call function failure! I took my vehicle to VW Loyalty and paid $180 to get a diagnosis. I was told that the carnet module needed replacement and would cost me a bit over $1200. They said that it was a known issue amongst 20-21 versions of the vehicle. I researched to find if anyone else experienced the same with this car and to my surprise, there are a slew of individuals with this issue on the vwatlas forum expressing my exact concerns. If this is a well known issue, that’s apparently a manufacturers mishap, why hasn’t this system been recalled. Why are we being charged to replace something that has been proven faulty by none of our fault at all. I’ve never used my SOS and I think something should be done about this, instead of allowing VW customers to be bled of funds after purchasing!
Mfg Campaign: 11579847
Recall Date: Mar 28, 2024
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Received an error Emergency SOS call function failure! I took my vehicle to VW Loyalty and paid $180 to get a diagnosis. I was told that the carnet module needed replacement and would cost me a bit over $1200. They said that it was a known issue amongst 20-21 versions of the vehicle. I researched to find if anyone else experienced the same with this car and to my surprise, there are a slew of individuals with this issue on the vwatlas forum expressing my exact concerns. If this is a well known issue, that’s apparently a manufacturers mishap, why hasn’t this system been recalled. Why are we being charged to replace something that has been proven faulty by none of our fault at all. I’ve never used my SOS and I think something should be done about this, instead of allowing VW customers to be bled of funds after purchasing!
Corrective Action:
Received an error Emergency SOS call function failure! I took my vehicle to VW Loyalty and paid $180 to get a diagnosis. I was told that the carnet module needed replacement and would cost me a bit over $1200. They said that it was a known issue amongst 20-21 versions of the vehicle. I researched to find if anyone else experienced the same with this car and to my surprise, there are a slew of individuals with this issue on the vwatlas forum expressing my exact concerns. If this is a well known issue, that’s apparently a manufacturers mishap, why hasn’t this system been recalled. Why are we being charged to replace something that has been proven faulty by none of our fault at all. I’ve never used my SOS and I think something should be done about this, instead of allowing VW customers to be bled of funds after purchasing!
Additional Notes:
Received an error Emergency SOS call function failure! I took my vehicle to VW Loyalty and paid $180 to get a diagnosis. I was told that the carnet module needed replacement and would cost me a bit over $1200. They said that it was a known issue amongst 20-21 versions of the vehicle. I researched to find if anyone else experienced the same with this car and to my surprise, there are a slew of individuals with this issue on the vwatlas forum expressing my exact concerns. If this is a well known issue, that’s apparently a manufacturers mishap, why hasn’t this system been recalled. Why are we being charged to replace something that has been proven faulty by none of our fault at all. I’ve never used my SOS and I think something should be done about this, instead of allowing VW customers to be bled of funds after purchasing!
Mfg Campaign: 11579847
Recall Date: Mar 28, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When driving the car the GPS looses its location making it impossible to proceed to a planned destination. It causes you to try to fix the issue while driving and locating a place to pull off the road. It has taken me to places were I did not want to go. The dealer can’t fix the problem.
Corrective Action:
When driving the car the GPS looses its location making it impossible to proceed to a planned destination. It causes you to try to fix the issue while driving and locating a place to pull off the road. It has taken me to places were I did not want to go. The dealer can’t fix the problem.
Additional Notes:
When driving the car the GPS looses its location making it impossible to proceed to a planned destination. It causes you to try to fix the issue while driving and locating a place to pull off the road. It has taken me to places were I did not want to go. The dealer can’t fix the problem.
Mfg Campaign: 11579757
Recall Date: Mar 27, 2024
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The GPS system will not work in the vehicle that includes the built in GPS navigation, Apple Maps, Google Maps and WAZE GPS. This is a major safety issue because you cannot drive safely and look at maps. This problem is effecting hundreds of VWs and they do not have a solution.
Corrective Action:
The GPS system will not work in the vehicle that includes the built in GPS navigation, Apple Maps, Google Maps and WAZE GPS. This is a major safety issue because you cannot drive safely and look at maps. This problem is effecting hundreds of VWs and they do not have a solution.
Additional Notes:
The GPS system will not work in the vehicle that includes the built in GPS navigation, Apple Maps, Google Maps and WAZE GPS. This is a major safety issue because you cannot drive safely and look at maps. This problem is effecting hundreds of VWs and they do not have a solution.
Mfg Campaign: 11577730
Recall Date: Mar 16, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Ever since we have purchased the car, the brakes have always given us issues. There is a continous squeaking when braking despite having new pads. We have also had the brakes grind causing rotor issues. We have had to replace the rotors on this car 4 times and brake pads 5 or 6 times. Our brakes continue to squeak and the dealership indicates that this is normal and may be do to oxidation build up. We have never experienced this before with any other vehicle we have purchased or leased.
Corrective Action:
Ever since we have purchased the car, the brakes have always given us issues. There is a continous squeaking when braking despite having new pads. We have also had the brakes grind causing rotor issues. We have had to replace the rotors on this car 4 times and brake pads 5 or 6 times. Our brakes continue to squeak and the dealership indicates that this is normal and may be do to oxidation build up. We have never experienced this before with any other vehicle we have purchased or leased.
Additional Notes:
Ever since we have purchased the car, the brakes have always given us issues. There is a continous squeaking when braking despite having new pads. We have also had the brakes grind causing rotor issues. We have had to replace the rotors on this car 4 times and brake pads 5 or 6 times. Our brakes continue to squeak and the dealership indicates that this is normal and may be do to oxidation build up. We have never experienced this before with any other vehicle we have purchased or leased.
Mfg Campaign: 11575657
Recall Date: Mar 5, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2020 Volkswagen Atlas Cross Sport. The contact stated that when the cellphone was connected to the cellphone port in the vehicle, the connection was inoperable. The vehicle was taken to the dealer where the contact was informed that the failure was due to an inoperable carnet module and that the carnet module needed to be replaced. The contact was informed that the parts to complete the repair were ordered but on back order. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 38,000.
Corrective Action:
The contact owns a 2020 Volkswagen Atlas Cross Sport. The contact stated that when the cellphone was connected to the cellphone port in the vehicle, the connection was inoperable. The vehicle was taken to the dealer where the contact was informed that the failure was due to an inoperable carnet module and that the carnet module needed to be replaced. The contact was informed that the parts to complete the repair were ordered but on back order. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 38,000.
Additional Notes:
The contact owns a 2020 Volkswagen Atlas Cross Sport. The contact stated that when the cellphone was connected to the cellphone port in the vehicle, the connection was inoperable. The vehicle was taken to the dealer where the contact was informed that the failure was due to an inoperable carnet module and that the carnet module needed to be replaced. The contact was informed that the parts to complete the repair were ordered but on back order. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 38,000.
Mfg Campaign: 11570964
Recall Date: Feb 9, 2024
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Airbag warning light on
Corrective Action:
Airbag warning light on
Additional Notes:
Airbag warning light on
Mfg Campaign: 11570683
Recall Date: Feb 7, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The fuel tank collapsed, leading to the fuel indicator not presenting accurate fuel levels, which lead to the cars immediate shut down on the highway at high speeds. Resulting in us almost getting hit by other drivers at high speeds. As we were losing power the epc light and engine light came on, however nothing prior. After taking it to the VW service department, we were told this is a common issue and when they were first presented with it they contacted VW assistance and were given a test to perform to determine the integrity of the fuel tank.
Corrective Action:
The fuel tank collapsed, leading to the fuel indicator not presenting accurate fuel levels, which lead to the cars immediate shut down on the highway at high speeds. Resulting in us almost getting hit by other drivers at high speeds. As we were losing power the epc light and engine light came on, however nothing prior. After taking it to the VW service department, we were told this is a common issue and when they were first presented with it they contacted VW assistance and were given a test to perform to determine the integrity of the fuel tank.
Additional Notes:
The fuel tank collapsed, leading to the fuel indicator not presenting accurate fuel levels, which lead to the cars immediate shut down on the highway at high speeds. Resulting in us almost getting hit by other drivers at high speeds. As we were losing power the epc light and engine light came on, however nothing prior. After taking it to the VW service department, we were told this is a common issue and when they were first presented with it they contacted VW assistance and were given a test to perform to determine the integrity of the fuel tank.
Mfg Campaign: 11558349
Recall Date: Dec 4, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The ControlNet module throws an error on the dash stating SOS Emergency error. The error cannot be cleared.
Corrective Action:
The ControlNet module throws an error on the dash stating SOS Emergency error. The error cannot be cleared.
Additional Notes:
The ControlNet module throws an error on the dash stating SOS Emergency error. The error cannot be cleared.
Mfg Campaign: 11556585
Recall Date: Nov 23, 2023
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
All side airbags went off after a curb check going less than 10 mph around a corner.
Corrective Action:
All side airbags went off after a curb check going less than 10 mph around a corner.
Additional Notes:
All side airbags went off after a curb check going less than 10 mph around a corner.
Mfg Campaign: 11552708
Recall Date: Oct 30, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The vehicle randomly turns off and a message appears that states manually start the vehicle. It’s not the ECO start and stop system. I researched the Atlas online forum and this is a noted problem. The comments were very consistently noting that VW has not properly addressed the issue. There were numerous comments that the dealerships were unable to address the issue leaving the owner with a very dangerous defect. I encourage you to pursue this matter further. Thank you
Corrective Action:
The vehicle randomly turns off and a message appears that states manually start the vehicle. It’s not the ECO start and stop system. I researched the Atlas online forum and this is a noted problem. The comments were very consistently noting that VW has not properly addressed the issue. There were numerous comments that the dealerships were unable to address the issue leaving the owner with a very dangerous defect. I encourage you to pursue this matter further. Thank you
Additional Notes:
The vehicle randomly turns off and a message appears that states manually start the vehicle. It’s not the ECO start and stop system. I researched the Atlas online forum and this is a noted problem. The comments were very consistently noting that VW has not properly addressed the issue. There were numerous comments that the dealerships were unable to address the issue leaving the owner with a very dangerous defect. I encourage you to pursue this matter further. Thank you
Mfg Campaign: 11550954
Recall Date: Oct 20, 2023
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Valencia, CA • 36 yrs
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