Complaints & Recalls
Official Safety Recalls - Important!
15 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2024 Atlas and 2020-2024 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 69PZ
Recall Date: Jun 20, 2024
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 69FB
Recall Date: Mar 29, 2023
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Tiguan LWB, Golf Sportswagen A7, Golf Alltrack, Golf R GP, Audi Q3, Audi A3 Cabriolet, 2019-2020 Jetta NF, Jetta GLI, Golf GTI, Atlas, Golf A7, Audi A3, 2020-2021 Atlas Cross Sport, and 2021 Atlas FL vehicles. The tire pressure monitoring system may not detect an air pressure loss in adequate time when deflating occurs among all four tires simultaneously. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: AU:45J7,VW:45J6,45J8
Recall Date: Oct 31, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019-2020 Atlas, 2020-2023 Atlas Cross Sport, and 2021-2023 Atlas FL vehicles. The door wiring harness electrical contacts may corrode, disrupting the electrical connection and delaying the deployment of the driver or passenger front side air bag during a side impact crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 97GF
Recall Date: Mar 28, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020-2021 Atlas Cross Sport vehicles equipped with accessory side steps. The reduced Gross Vehicle Weight Rating (GVWR) label, reflecting the additional weight of the side steps, was not installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 09D9
Recall Date: Feb 16, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas and 2020-2021 Atlas Cross Sport vehicles. The air conditioning system drain tube could be blocked, causing water to leak inside the vehicle near the air bag control module.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 87H4
Recall Date: Nov 17, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas and 2020-2021 Atlas Cross Sport vehicles. The front steering knuckle may fracture in the area of the strut mounting.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 40Q7
Recall Date: Jan 27, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas and 2020-2021 Atlas Cross Sport vehicles. One or both steering knuckles may have been damaged during production.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 40Q6
Recall Date: Nov 17, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2020-2021 Atlas Cross Sport and 2021 Atlas vehicles equipped with Continental Cross Contact LX Sport tires, size 255/50 R 20 105 T. The tires may have been over cured.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 44Q5
Recall Date: Nov 13, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen ) is recalling certain 2020 Volkswagen Atlas Cross Sport, Jetta, Jetta GLI and Tiguan and Audi Q5 and SQ5 and 2021 Volkswagen Atlas vehicles. Parts of the front seat frame and backrest adjuster may not have been welded properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 72L1, 72K8, 72K9
Recall Date: Aug 26, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2020 Atlas Cross Sports and 2021 Atlas vehicles. The driver's side headlight may have been aimed too low during production. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 94N7
Recall Date: Aug 26, 2020
Consumer Complaints
129 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Drivers door wiring harness and control module malfunction. When this happens multiple MIL on dash display, windows roll down and emergency braking system applies the brakes by itself under 15 mph resulting in drastic unexpected deceleration. Luckily the car behind me was able to stop in time. Dealership indicates vehicle is safe to drive, no loaners available and parts are at least 3 month out.
Corrective Action:
Drivers door wiring harness and control module malfunction. When this happens multiple MIL on dash display, windows roll down and emergency braking system applies the brakes by itself under 15 mph resulting in drastic unexpected deceleration. Luckily the car behind me was able to stop in time. Dealership indicates vehicle is safe to drive, no loaners available and parts are at least 3 month out.
Additional Notes:
Drivers door wiring harness and control module malfunction. When this happens multiple MIL on dash display, windows roll down and emergency braking system applies the brakes by itself under 15 mph resulting in drastic unexpected deceleration. Luckily the car behind me was able to stop in time. Dealership indicates vehicle is safe to drive, no loaners available and parts are at least 3 month out.
Mfg Campaign: 11456528
Recall Date: Mar 13, 2022
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Drivers door wiring harness and control module malfunction. When this happens multiple MIL on dash display, windows roll down and emergency braking system applies the brakes by itself under 15 mph resulting in drastic unexpected deceleration. Luckily the car behind me was able to stop in time. Dealership indicates vehicle is safe to drive, no loaners available and parts are at least 3 month out.
Corrective Action:
Drivers door wiring harness and control module malfunction. When this happens multiple MIL on dash display, windows roll down and emergency braking system applies the brakes by itself under 15 mph resulting in drastic unexpected deceleration. Luckily the car behind me was able to stop in time. Dealership indicates vehicle is safe to drive, no loaners available and parts are at least 3 month out.
Additional Notes:
Drivers door wiring harness and control module malfunction. When this happens multiple MIL on dash display, windows roll down and emergency braking system applies the brakes by itself under 15 mph resulting in drastic unexpected deceleration. Luckily the car behind me was able to stop in time. Dealership indicates vehicle is safe to drive, no loaners available and parts are at least 3 month out.
Mfg Campaign: 11456528
Recall Date: Mar 13, 2022
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
In may 2021 I had the drivers side wiring harness replaced due to being faulty which included windows unrolling on their own, cruise control not working, every time I stopped car using brakes emergency brake automatically came on and car would jerk forward, to name a few. After I hand it replaced it worked until November 2021 where once again the same problems occurred. I took it to dealership who stated wiring harness again needed to be replaced. Unfortunately part is in back order and continues to not be available. Both the dealership and VW Car Care would not authorized a loaner and I was told I would have to continue to drive the car. However, car is not safe as electronics go hay wire on it and when I stop car emergency brake goes on and jerks car and everyone in it forward. As of today my dealership states their VW representative states still on back order and have no idea how long I will have to continue to wait for part.
Corrective Action:
In may 2021 I had the drivers side wiring harness replaced due to being faulty which included windows unrolling on their own, cruise control not working, every time I stopped car using brakes emergency brake automatically came on and car would jerk forward, to name a few. After I hand it replaced it worked until November 2021 where once again the same problems occurred. I took it to dealership who stated wiring harness again needed to be replaced. Unfortunately part is in back order and continues to not be available. Both the dealership and VW Car Care would not authorized a loaner and I was told I would have to continue to drive the car. However, car is not safe as electronics go hay wire on it and when I stop car emergency brake goes on and jerks car and everyone in it forward. As of today my dealership states their VW representative states still on back order and have no idea how long I will have to continue to wait for part.
Additional Notes:
In may 2021 I had the drivers side wiring harness replaced due to being faulty which included windows unrolling on their own, cruise control not working, every time I stopped car using brakes emergency brake automatically came on and car would jerk forward, to name a few. After I hand it replaced it worked until November 2021 where once again the same problems occurred. I took it to dealership who stated wiring harness again needed to be replaced. Unfortunately part is in back order and continues to not be available. Both the dealership and VW Car Care would not authorized a loaner and I was told I would have to continue to drive the car. However, car is not safe as electronics go hay wire on it and when I stop car emergency brake goes on and jerks car and everyone in it forward. As of today my dealership states their VW representative states still on back order and have no idea how long I will have to continue to wait for part.
Mfg Campaign: 11455807
Recall Date: Mar 9, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
In may 2021 I had the drivers side wiring harness replaced due to being faulty which included windows unrolling on their own, cruise control not working, every time I stopped car using brakes emergency brake automatically came on and car would jerk forward, to name a few. After I hand it replaced it worked until November 2021 where once again the same problems occurred. I took it to dealership who stated wiring harness again needed to be replaced. Unfortunately part is in back order and continues to not be available. Both the dealership and VW Car Care would not authorized a loaner and I was told I would have to continue to drive the car. However, car is not safe as electronics go hay wire on it and when I stop car emergency brake goes on and jerks car and everyone in it forward. As of today my dealership states their VW representative states still on back order and have no idea how long I will have to continue to wait for part.
Corrective Action:
In may 2021 I had the drivers side wiring harness replaced due to being faulty which included windows unrolling on their own, cruise control not working, every time I stopped car using brakes emergency brake automatically came on and car would jerk forward, to name a few. After I hand it replaced it worked until November 2021 where once again the same problems occurred. I took it to dealership who stated wiring harness again needed to be replaced. Unfortunately part is in back order and continues to not be available. Both the dealership and VW Car Care would not authorized a loaner and I was told I would have to continue to drive the car. However, car is not safe as electronics go hay wire on it and when I stop car emergency brake goes on and jerks car and everyone in it forward. As of today my dealership states their VW representative states still on back order and have no idea how long I will have to continue to wait for part.
Additional Notes:
In may 2021 I had the drivers side wiring harness replaced due to being faulty which included windows unrolling on their own, cruise control not working, every time I stopped car using brakes emergency brake automatically came on and car would jerk forward, to name a few. After I hand it replaced it worked until November 2021 where once again the same problems occurred. I took it to dealership who stated wiring harness again needed to be replaced. Unfortunately part is in back order and continues to not be available. Both the dealership and VW Car Care would not authorized a loaner and I was told I would have to continue to drive the car. However, car is not safe as electronics go hay wire on it and when I stop car emergency brake goes on and jerks car and everyone in it forward. As of today my dealership states their VW representative states still on back order and have no idea how long I will have to continue to wait for part.
Mfg Campaign: 11455807
Recall Date: Mar 9, 2022
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
In may 2021 I had the drivers side wiring harness replaced due to being faulty which included windows unrolling on their own, cruise control not working, every time I stopped car using brakes emergency brake automatically came on and car would jerk forward, to name a few. After I hand it replaced it worked until November 2021 where once again the same problems occurred. I took it to dealership who stated wiring harness again needed to be replaced. Unfortunately part is in back order and continues to not be available. Both the dealership and VW Car Care would not authorized a loaner and I was told I would have to continue to drive the car. However, car is not safe as electronics go hay wire on it and when I stop car emergency brake goes on and jerks car and everyone in it forward. As of today my dealership states their VW representative states still on back order and have no idea how long I will have to continue to wait for part.
Corrective Action:
In may 2021 I had the drivers side wiring harness replaced due to being faulty which included windows unrolling on their own, cruise control not working, every time I stopped car using brakes emergency brake automatically came on and car would jerk forward, to name a few. After I hand it replaced it worked until November 2021 where once again the same problems occurred. I took it to dealership who stated wiring harness again needed to be replaced. Unfortunately part is in back order and continues to not be available. Both the dealership and VW Car Care would not authorized a loaner and I was told I would have to continue to drive the car. However, car is not safe as electronics go hay wire on it and when I stop car emergency brake goes on and jerks car and everyone in it forward. As of today my dealership states their VW representative states still on back order and have no idea how long I will have to continue to wait for part.
Additional Notes:
In may 2021 I had the drivers side wiring harness replaced due to being faulty which included windows unrolling on their own, cruise control not working, every time I stopped car using brakes emergency brake automatically came on and car would jerk forward, to name a few. After I hand it replaced it worked until November 2021 where once again the same problems occurred. I took it to dealership who stated wiring harness again needed to be replaced. Unfortunately part is in back order and continues to not be available. Both the dealership and VW Car Care would not authorized a loaner and I was told I would have to continue to drive the car. However, car is not safe as electronics go hay wire on it and when I stop car emergency brake goes on and jerks car and everyone in it forward. As of today my dealership states their VW representative states still on back order and have no idea how long I will have to continue to wait for part.
Mfg Campaign: 11455807
Recall Date: Mar 9, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Upon starting the vehicle, an electrical fault for the drivers side door comes on. Often, this is followed by the drivers side door windows rolling down a few inches automatically. What follows next is a cascade of electrical faults, including but not limited to the emergency brake. When trying to drive in this condition, the brake automatically comes on just before the car comes to a complete stop. When there isn't the initial electrical fault, the car operates normally. This seems to be a problem associated with the driver's side door wiring harness. The car has been in the shop with the parts on backorder for over a month. This seems to be a known and common issue and it should probably rise to the level of recall.
Corrective Action:
Upon starting the vehicle, an electrical fault for the drivers side door comes on. Often, this is followed by the drivers side door windows rolling down a few inches automatically. What follows next is a cascade of electrical faults, including but not limited to the emergency brake. When trying to drive in this condition, the brake automatically comes on just before the car comes to a complete stop. When there isn't the initial electrical fault, the car operates normally. This seems to be a problem associated with the driver's side door wiring harness. The car has been in the shop with the parts on backorder for over a month. This seems to be a known and common issue and it should probably rise to the level of recall.
Additional Notes:
Upon starting the vehicle, an electrical fault for the drivers side door comes on. Often, this is followed by the drivers side door windows rolling down a few inches automatically. What follows next is a cascade of electrical faults, including but not limited to the emergency brake. When trying to drive in this condition, the brake automatically comes on just before the car comes to a complete stop. When there isn't the initial electrical fault, the car operates normally. This seems to be a problem associated with the driver's side door wiring harness. The car has been in the shop with the parts on backorder for over a month. This seems to be a known and common issue and it should probably rise to the level of recall.
Mfg Campaign: 11455586
Recall Date: Mar 7, 2022
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Upon starting the vehicle, an electrical fault for the drivers side door comes on. Often, this is followed by the drivers side door windows rolling down a few inches automatically. What follows next is a cascade of electrical faults, including but not limited to the emergency brake. When trying to drive in this condition, the brake automatically comes on just before the car comes to a complete stop. When there isn't the initial electrical fault, the car operates normally. This seems to be a problem associated with the driver's side door wiring harness. The car has been in the shop with the parts on backorder for over a month. This seems to be a known and common issue and it should probably rise to the level of recall.
Corrective Action:
Upon starting the vehicle, an electrical fault for the drivers side door comes on. Often, this is followed by the drivers side door windows rolling down a few inches automatically. What follows next is a cascade of electrical faults, including but not limited to the emergency brake. When trying to drive in this condition, the brake automatically comes on just before the car comes to a complete stop. When there isn't the initial electrical fault, the car operates normally. This seems to be a problem associated with the driver's side door wiring harness. The car has been in the shop with the parts on backorder for over a month. This seems to be a known and common issue and it should probably rise to the level of recall.
Additional Notes:
Upon starting the vehicle, an electrical fault for the drivers side door comes on. Often, this is followed by the drivers side door windows rolling down a few inches automatically. What follows next is a cascade of electrical faults, including but not limited to the emergency brake. When trying to drive in this condition, the brake automatically comes on just before the car comes to a complete stop. When there isn't the initial electrical fault, the car operates normally. This seems to be a problem associated with the driver's side door wiring harness. The car has been in the shop with the parts on backorder for over a month. This seems to be a known and common issue and it should probably rise to the level of recall.
Mfg Campaign: 11455586
Recall Date: Mar 7, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Error: Driver door contact switch - Door harness issues - car sitting at VW shop a month and no ETA for the part. Fault: Electronic parking brake There seems to be a major safety issue with the Atlas and Cross sport due to a malfunctioning driver side door harness. This causes the parking brake to engage while in motion, driver side door not to lock and windows to roll down while randomly.
Corrective Action:
Error: Driver door contact switch - Door harness issues - car sitting at VW shop a month and no ETA for the part. Fault: Electronic parking brake There seems to be a major safety issue with the Atlas and Cross sport due to a malfunctioning driver side door harness. This causes the parking brake to engage while in motion, driver side door not to lock and windows to roll down while randomly.
Additional Notes:
Error: Driver door contact switch - Door harness issues - car sitting at VW shop a month and no ETA for the part. Fault: Electronic parking brake There seems to be a major safety issue with the Atlas and Cross sport due to a malfunctioning driver side door harness. This causes the parking brake to engage while in motion, driver side door not to lock and windows to roll down while randomly.
Mfg Campaign: 11454997
Recall Date: Mar 3, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle has a defective driver door harness which causes the vehicle to think the door is open. When this happens the emergency brake engages and all the windows roll down. This behavior can occur while the vehicle is stopped and while the vehicle is in motion. Dealership has stated the repair part is on a national backorder with no estimated time the part will arrive. Dealership and Volkswagen have failed to provide any alternative forms of transportation.
Corrective Action:
Vehicle has a defective driver door harness which causes the vehicle to think the door is open. When this happens the emergency brake engages and all the windows roll down. This behavior can occur while the vehicle is stopped and while the vehicle is in motion. Dealership has stated the repair part is on a national backorder with no estimated time the part will arrive. Dealership and Volkswagen have failed to provide any alternative forms of transportation.
Additional Notes:
Vehicle has a defective driver door harness which causes the vehicle to think the door is open. When this happens the emergency brake engages and all the windows roll down. This behavior can occur while the vehicle is stopped and while the vehicle is in motion. Dealership has stated the repair part is on a national backorder with no estimated time the part will arrive. Dealership and Volkswagen have failed to provide any alternative forms of transportation.
Mfg Campaign: 11454822
Recall Date: Mar 2, 2022
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Vehicle has a defective driver door harness which causes the vehicle to think the door is open. When this happens the emergency brake engages and all the windows roll down. This behavior can occur while the vehicle is stopped and while the vehicle is in motion. Dealership has stated the repair part is on a national backorder with no estimated time the part will arrive. Dealership and Volkswagen have failed to provide any alternative forms of transportation.
Corrective Action:
Vehicle has a defective driver door harness which causes the vehicle to think the door is open. When this happens the emergency brake engages and all the windows roll down. This behavior can occur while the vehicle is stopped and while the vehicle is in motion. Dealership has stated the repair part is on a national backorder with no estimated time the part will arrive. Dealership and Volkswagen have failed to provide any alternative forms of transportation.
Additional Notes:
Vehicle has a defective driver door harness which causes the vehicle to think the door is open. When this happens the emergency brake engages and all the windows roll down. This behavior can occur while the vehicle is stopped and while the vehicle is in motion. Dealership has stated the repair part is on a national backorder with no estimated time the part will arrive. Dealership and Volkswagen have failed to provide any alternative forms of transportation.
Mfg Campaign: 11454822
Recall Date: Mar 2, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
2020 Atlas Cross Sport SE 4 MOTION. At 15,000, vehicle exhibited unusual and dangerous transmission behavior that compromises the safety and longevity of the vehicle. The vehicle demonstrated severe acceleration lag from stop, revving at high RPM's before moving, harsh grinding gear shifts, "start/stop errors", and bucking at lower gears. Car was taken to service center for the first time and diagnosed with a transmission leak due to a faulty gasket, which was repaired. However, problems persisted and worsened. Shortly thereafter, car was taken a second time to service center and diagnosed with a faulty transmission valve and solenoids. Vehicle was returned, but continues to have rough gear shifts and hesitation under heavy acceleration. Car is in the service center for a third time, as of now, without fix. In addition, the vehicle was also sent to the service center for suspension issues-- unusual noise when going over bumps, and noise when turning at slow speeds. Sway bar was replaced on initial inspection, but noise while turning persists. No fix as of this complaint.
Corrective Action:
2020 Atlas Cross Sport SE 4 MOTION. At 15,000, vehicle exhibited unusual and dangerous transmission behavior that compromises the safety and longevity of the vehicle. The vehicle demonstrated severe acceleration lag from stop, revving at high RPM's before moving, harsh grinding gear shifts, "start/stop errors", and bucking at lower gears. Car was taken to service center for the first time and diagnosed with a transmission leak due to a faulty gasket, which was repaired. However, problems persisted and worsened. Shortly thereafter, car was taken a second time to service center and diagnosed with a faulty transmission valve and solenoids. Vehicle was returned, but continues to have rough gear shifts and hesitation under heavy acceleration. Car is in the service center for a third time, as of now, without fix. In addition, the vehicle was also sent to the service center for suspension issues-- unusual noise when going over bumps, and noise when turning at slow speeds. Sway bar was replaced on initial inspection, but noise while turning persists. No fix as of this complaint.
Additional Notes:
2020 Atlas Cross Sport SE 4 MOTION. At 15,000, vehicle exhibited unusual and dangerous transmission behavior that compromises the safety and longevity of the vehicle. The vehicle demonstrated severe acceleration lag from stop, revving at high RPM's before moving, harsh grinding gear shifts, "start/stop errors", and bucking at lower gears. Car was taken to service center for the first time and diagnosed with a transmission leak due to a faulty gasket, which was repaired. However, problems persisted and worsened. Shortly thereafter, car was taken a second time to service center and diagnosed with a faulty transmission valve and solenoids. Vehicle was returned, but continues to have rough gear shifts and hesitation under heavy acceleration. Car is in the service center for a third time, as of now, without fix. In addition, the vehicle was also sent to the service center for suspension issues-- unusual noise when going over bumps, and noise when turning at slow speeds. Sway bar was replaced on initial inspection, but noise while turning persists. No fix as of this complaint.
Mfg Campaign: 11451543
Recall Date: Feb 11, 2022
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
2020 Atlas Cross Sport SE 4 MOTION. At 15,000, vehicle exhibited unusual and dangerous transmission behavior that compromises the safety and longevity of the vehicle. The vehicle demonstrated severe acceleration lag from stop, revving at high RPM's before moving, harsh grinding gear shifts, "start/stop errors", and bucking at lower gears. Car was taken to service center for the first time and diagnosed with a transmission leak due to a faulty gasket, which was repaired. However, problems persisted and worsened. Shortly thereafter, car was taken a second time to service center and diagnosed with a faulty transmission valve and solenoids. Vehicle was returned, but continues to have rough gear shifts and hesitation under heavy acceleration. Car is in the service center for a third time, as of now, without fix. In addition, the vehicle was also sent to the service center for suspension issues-- unusual noise when going over bumps, and noise when turning at slow speeds. Sway bar was replaced on initial inspection, but noise while turning persists. No fix as of this complaint.
Corrective Action:
2020 Atlas Cross Sport SE 4 MOTION. At 15,000, vehicle exhibited unusual and dangerous transmission behavior that compromises the safety and longevity of the vehicle. The vehicle demonstrated severe acceleration lag from stop, revving at high RPM's before moving, harsh grinding gear shifts, "start/stop errors", and bucking at lower gears. Car was taken to service center for the first time and diagnosed with a transmission leak due to a faulty gasket, which was repaired. However, problems persisted and worsened. Shortly thereafter, car was taken a second time to service center and diagnosed with a faulty transmission valve and solenoids. Vehicle was returned, but continues to have rough gear shifts and hesitation under heavy acceleration. Car is in the service center for a third time, as of now, without fix. In addition, the vehicle was also sent to the service center for suspension issues-- unusual noise when going over bumps, and noise when turning at slow speeds. Sway bar was replaced on initial inspection, but noise while turning persists. No fix as of this complaint.
Additional Notes:
2020 Atlas Cross Sport SE 4 MOTION. At 15,000, vehicle exhibited unusual and dangerous transmission behavior that compromises the safety and longevity of the vehicle. The vehicle demonstrated severe acceleration lag from stop, revving at high RPM's before moving, harsh grinding gear shifts, "start/stop errors", and bucking at lower gears. Car was taken to service center for the first time and diagnosed with a transmission leak due to a faulty gasket, which was repaired. However, problems persisted and worsened. Shortly thereafter, car was taken a second time to service center and diagnosed with a faulty transmission valve and solenoids. Vehicle was returned, but continues to have rough gear shifts and hesitation under heavy acceleration. Car is in the service center for a third time, as of now, without fix. In addition, the vehicle was also sent to the service center for suspension issues-- unusual noise when going over bumps, and noise when turning at slow speeds. Sway bar was replaced on initial inspection, but noise while turning persists. No fix as of this complaint.
Mfg Campaign: 11451543
Recall Date: Feb 11, 2022
Volkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
2020 Atlas Cross Sport SE 4 MOTION. At 15,000, vehicle exhibited unusual and dangerous transmission behavior that compromises the safety and longevity of the vehicle. The vehicle demonstrated severe acceleration lag from stop, revving at high RPM's before moving, harsh grinding gear shifts, "start/stop errors", and bucking at lower gears. Car was taken to service center for the first time and diagnosed with a transmission leak due to a faulty gasket, which was repaired. However, problems persisted and worsened. Shortly thereafter, car was taken a second time to service center and diagnosed with a faulty transmission valve and solenoids. Vehicle was returned, but continues to have rough gear shifts and hesitation under heavy acceleration. Car is in the service center for a third time, as of now, without fix. In addition, the vehicle was also sent to the service center for suspension issues-- unusual noise when going over bumps, and noise when turning at slow speeds. Sway bar was replaced on initial inspection, but noise while turning persists. No fix as of this complaint.
Corrective Action:
2020 Atlas Cross Sport SE 4 MOTION. At 15,000, vehicle exhibited unusual and dangerous transmission behavior that compromises the safety and longevity of the vehicle. The vehicle demonstrated severe acceleration lag from stop, revving at high RPM's before moving, harsh grinding gear shifts, "start/stop errors", and bucking at lower gears. Car was taken to service center for the first time and diagnosed with a transmission leak due to a faulty gasket, which was repaired. However, problems persisted and worsened. Shortly thereafter, car was taken a second time to service center and diagnosed with a faulty transmission valve and solenoids. Vehicle was returned, but continues to have rough gear shifts and hesitation under heavy acceleration. Car is in the service center for a third time, as of now, without fix. In addition, the vehicle was also sent to the service center for suspension issues-- unusual noise when going over bumps, and noise when turning at slow speeds. Sway bar was replaced on initial inspection, but noise while turning persists. No fix as of this complaint.
Additional Notes:
2020 Atlas Cross Sport SE 4 MOTION. At 15,000, vehicle exhibited unusual and dangerous transmission behavior that compromises the safety and longevity of the vehicle. The vehicle demonstrated severe acceleration lag from stop, revving at high RPM's before moving, harsh grinding gear shifts, "start/stop errors", and bucking at lower gears. Car was taken to service center for the first time and diagnosed with a transmission leak due to a faulty gasket, which was repaired. However, problems persisted and worsened. Shortly thereafter, car was taken a second time to service center and diagnosed with a faulty transmission valve and solenoids. Vehicle was returned, but continues to have rough gear shifts and hesitation under heavy acceleration. Car is in the service center for a third time, as of now, without fix. In addition, the vehicle was also sent to the service center for suspension issues-- unusual noise when going over bumps, and noise when turning at slow speeds. Sway bar was replaced on initial inspection, but noise while turning persists. No fix as of this complaint.
Mfg Campaign: 11451543
Recall Date: Feb 11, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Door harness and module fault. Had emergency brake engage automatically while car was in gear, windows rolling up and down, key fob not working with the car while running and threatening shut down. Stabilizers needed replacing and alternator also low voltage while driving, stopped on the side of the road and would not engage into gear.
Corrective Action:
Door harness and module fault. Had emergency brake engage automatically while car was in gear, windows rolling up and down, key fob not working with the car while running and threatening shut down. Stabilizers needed replacing and alternator also low voltage while driving, stopped on the side of the road and would not engage into gear.
Additional Notes:
Door harness and module fault. Had emergency brake engage automatically while car was in gear, windows rolling up and down, key fob not working with the car while running and threatening shut down. Stabilizers needed replacing and alternator also low voltage while driving, stopped on the side of the road and would not engage into gear.
Mfg Campaign: 11451219
Recall Date: Feb 9, 2022
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Door harness and module fault. Had emergency brake engage automatically while car was in gear, windows rolling up and down, key fob not working with the car while running and threatening shut down. Stabilizers needed replacing and alternator also low voltage while driving, stopped on the side of the road and would not engage into gear.
Corrective Action:
Door harness and module fault. Had emergency brake engage automatically while car was in gear, windows rolling up and down, key fob not working with the car while running and threatening shut down. Stabilizers needed replacing and alternator also low voltage while driving, stopped on the side of the road and would not engage into gear.
Additional Notes:
Door harness and module fault. Had emergency brake engage automatically while car was in gear, windows rolling up and down, key fob not working with the car while running and threatening shut down. Stabilizers needed replacing and alternator also low voltage while driving, stopped on the side of the road and would not engage into gear.
Mfg Campaign: 11451219
Recall Date: Feb 9, 2022
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
I was driving and hit a bump in the road, It was a uneven surface similar to a curb. My front right tire all of a sudden went flat and all the side and seat airbags deployed. It makes no sense to have a tire go flat and have all the airbags go off. I had my car towed to the vw dealer and The service inspection found no damage to the body, frame or anything. All that needs replaced is a new tire and of course all the airbag damage. They put on a spare tire and everything is fine With the undercarriage. No major damage occurred. I feel this is an airbag malfunction, that needs to be handled and needs to be recorded For human safety and recall purposes. Prior to incident, my car always had a low tire pressure light that was constantly on, even after filling up the tires it would turn back on. Yes it has been confirmed with the dealership.
Corrective Action:
I was driving and hit a bump in the road, It was a uneven surface similar to a curb. My front right tire all of a sudden went flat and all the side and seat airbags deployed. It makes no sense to have a tire go flat and have all the airbags go off. I had my car towed to the vw dealer and The service inspection found no damage to the body, frame or anything. All that needs replaced is a new tire and of course all the airbag damage. They put on a spare tire and everything is fine With the undercarriage. No major damage occurred. I feel this is an airbag malfunction, that needs to be handled and needs to be recorded For human safety and recall purposes. Prior to incident, my car always had a low tire pressure light that was constantly on, even after filling up the tires it would turn back on. Yes it has been confirmed with the dealership.
Additional Notes:
I was driving and hit a bump in the road, It was a uneven surface similar to a curb. My front right tire all of a sudden went flat and all the side and seat airbags deployed. It makes no sense to have a tire go flat and have all the airbags go off. I had my car towed to the vw dealer and The service inspection found no damage to the body, frame or anything. All that needs replaced is a new tire and of course all the airbag damage. They put on a spare tire and everything is fine With the undercarriage. No major damage occurred. I feel this is an airbag malfunction, that needs to be handled and needs to be recorded For human safety and recall purposes. Prior to incident, my car always had a low tire pressure light that was constantly on, even after filling up the tires it would turn back on. Yes it has been confirmed with the dealership.
Mfg Campaign: 11448939
Recall Date: Jan 26, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When turning the car on there are sometimes multiple errors: start-stop, driver door contact sensor, acc, and electronic brake. The car beeps very loudly telling me the engine is running (obviously). While driving, with or without current errors, the driver side windows will roll down, the doors will unlock and the car will apply emergency braking (out of no where) stoping the vehicle without warning. Supposedly this is an issue with the driver door wiring harness and apparently the part is almost impossible to get. The vehicle has been sitting at the dealership for two weeks with no ETA on parts.
Corrective Action:
When turning the car on there are sometimes multiple errors: start-stop, driver door contact sensor, acc, and electronic brake. The car beeps very loudly telling me the engine is running (obviously). While driving, with or without current errors, the driver side windows will roll down, the doors will unlock and the car will apply emergency braking (out of no where) stoping the vehicle without warning. Supposedly this is an issue with the driver door wiring harness and apparently the part is almost impossible to get. The vehicle has been sitting at the dealership for two weeks with no ETA on parts.
Additional Notes:
When turning the car on there are sometimes multiple errors: start-stop, driver door contact sensor, acc, and electronic brake. The car beeps very loudly telling me the engine is running (obviously). While driving, with or without current errors, the driver side windows will roll down, the doors will unlock and the car will apply emergency braking (out of no where) stoping the vehicle without warning. Supposedly this is an issue with the driver door wiring harness and apparently the part is almost impossible to get. The vehicle has been sitting at the dealership for two weeks with no ETA on parts.
Mfg Campaign: 11445922
Recall Date: Jan 3, 2022
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
When turning the car on there are sometimes multiple errors: start-stop, driver door contact sensor, acc, and electronic brake. The car beeps very loudly telling me the engine is running (obviously). While driving, with or without current errors, the driver side windows will roll down, the doors will unlock and the car will apply emergency braking (out of no where) stoping the vehicle without warning. Supposedly this is an issue with the driver door wiring harness and apparently the part is almost impossible to get. The vehicle has been sitting at the dealership for two weeks with no ETA on parts.
Corrective Action:
When turning the car on there are sometimes multiple errors: start-stop, driver door contact sensor, acc, and electronic brake. The car beeps very loudly telling me the engine is running (obviously). While driving, with or without current errors, the driver side windows will roll down, the doors will unlock and the car will apply emergency braking (out of no where) stoping the vehicle without warning. Supposedly this is an issue with the driver door wiring harness and apparently the part is almost impossible to get. The vehicle has been sitting at the dealership for two weeks with no ETA on parts.
Additional Notes:
When turning the car on there are sometimes multiple errors: start-stop, driver door contact sensor, acc, and electronic brake. The car beeps very loudly telling me the engine is running (obviously). While driving, with or without current errors, the driver side windows will roll down, the doors will unlock and the car will apply emergency braking (out of no where) stoping the vehicle without warning. Supposedly this is an issue with the driver door wiring harness and apparently the part is almost impossible to get. The vehicle has been sitting at the dealership for two weeks with no ETA on parts.
Mfg Campaign: 11445922
Recall Date: Jan 3, 2022
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
When turning the car on there are sometimes multiple errors: start-stop, driver door contact sensor, acc, and electronic brake. The car beeps very loudly telling me the engine is running (obviously). While driving, with or without current errors, the driver side windows will roll down, the doors will unlock and the car will apply emergency braking (out of no where) stoping the vehicle without warning. Supposedly this is an issue with the driver door wiring harness and apparently the part is almost impossible to get. The vehicle has been sitting at the dealership for two weeks with no ETA on parts.
Corrective Action:
When turning the car on there are sometimes multiple errors: start-stop, driver door contact sensor, acc, and electronic brake. The car beeps very loudly telling me the engine is running (obviously). While driving, with or without current errors, the driver side windows will roll down, the doors will unlock and the car will apply emergency braking (out of no where) stoping the vehicle without warning. Supposedly this is an issue with the driver door wiring harness and apparently the part is almost impossible to get. The vehicle has been sitting at the dealership for two weeks with no ETA on parts.
Additional Notes:
When turning the car on there are sometimes multiple errors: start-stop, driver door contact sensor, acc, and electronic brake. The car beeps very loudly telling me the engine is running (obviously). While driving, with or without current errors, the driver side windows will roll down, the doors will unlock and the car will apply emergency braking (out of no where) stoping the vehicle without warning. Supposedly this is an issue with the driver door wiring harness and apparently the part is almost impossible to get. The vehicle has been sitting at the dealership for two weeks with no ETA on parts.
Mfg Campaign: 11445922
Recall Date: Jan 3, 2022
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2020 Volkswagen Atlas Cross Sport. The contact stated while driving at low speeds, the emergency brake engaged independently. The contact also stated that the front driver’s side door failed to lock. The contact stated that the warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing an unknown chip to be replaced and a wiring failure. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 9,000.
Corrective Action:
The contact owns a 2020 Volkswagen Atlas Cross Sport. The contact stated while driving at low speeds, the emergency brake engaged independently. The contact also stated that the front driver’s side door failed to lock. The contact stated that the warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing an unknown chip to be replaced and a wiring failure. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 9,000.
Additional Notes:
The contact owns a 2020 Volkswagen Atlas Cross Sport. The contact stated while driving at low speeds, the emergency brake engaged independently. The contact also stated that the front driver’s side door failed to lock. The contact stated that the warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing an unknown chip to be replaced and a wiring failure. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 9,000.
Mfg Campaign: 11445310
Recall Date: Dec 28, 2021
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