Complaints & Recalls
Official Safety Recalls - Important!
13 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023-2025 Atlas, Atlas Cross Sport and 2023-2024 ID.4 vehicles. Certain bolts on the chassis, brake system and/or suspension (such as bolts for certain cross member, engine mount, control arm, subframe, rear brake carrier, etc.) of affected vehicles may not have been correctly tightened during the manufacturing process.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 42HX
Recall Date: Jun 25, 2025
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2024 Atlas and 2020-2024 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 69PZ
Recall Date: Jun 20, 2024
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Volkswagen Atlas FL and 2022-2023 Atlas Cross Sport vehicles. The driver-side rear trailing arm bolts may not have been tightened properly, allowing them to loosen and fall out.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 42M2
Recall Date: Oct 26, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2023 Audi Q5 Sportback, Q5, 2022-2023 Volkswagen Atlas FL, and Atlas Cross Sport vehicles. The engine connecting rod bearings may become damaged, which can result in engine failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VW: 13i4, Audi: 13i5
Recall Date: Oct 7, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023 model year Atlas FL and Atlas Cross Sport vehicles. Certain brake lines may leak at the threaded connections.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 47T2
Recall Date: Sep 26, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019-2020 Atlas, 2020-2023 Atlas Cross Sport, and 2021-2023 Atlas FL vehicles. The door wiring harness electrical contacts may corrode, disrupting the electrical connection and delaying the deployment of the driver or passenger front side air bag during a side impact crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 97GF
Recall Date: Mar 28, 2022
Consumer Complaints
22 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2023 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2023 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2023 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11640455
Recall Date: Feb 3, 2025
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2023 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (AIR BAGS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2023 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (AIR BAGS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2023 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (AIR BAGS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11630996
Recall Date: Dec 16, 2024
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2023 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2023 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2023 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11614892
Recall Date: Sep 16, 2024
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2023 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2023 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2023 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11610983
Recall Date: Aug 26, 2024
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2023 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags) and would like to be removed from the recall distribution list. The local dealer and manufacturer were not contacted.
Corrective Action:
The contact owns a 2023 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags) and would like to be removed from the recall distribution list. The local dealer and manufacturer were not contacted.
Additional Notes:
The contact owns a 2023 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags) and would like to be removed from the recall distribution list. The local dealer and manufacturer were not contacted.
Mfg Campaign: 11610041
Recall Date: Aug 21, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
MY CAR SHUTS OFF WHILE DRIVING. ALSO I HAVE HAD BRAKE ISSUES. GRINDING NOISE AND LOUD NOISE. THEY RELACED THE BRAKE PADS THAT I HAD TO PAY FOR BECAUSE MANUFACTUR PADS WOULD HAVE CAUSE THE SAME ISSUE. NOW MY CAR IS SHAKING WHILE I BRAKE. THEY SAID I NEED NEW ROTORS. WITH THE CAR SHUTTING OFF WHILE DRIVING IS MY MAIN CONCERN. IT HAS SHUT OFF A TOTAL OF 8 TIME SINCE I HAVE OWNED IT. SHUT OFF RADOMLY ON STREET, PARKING LOTS AND FREEWAY GOING 65MPH. I HAVE MY GRAND CHILDREN IN MY CAR A LOT. SO THERFORE, THIS IS A HIGH RISK SAFETY CONCERN OF MINE.
Corrective Action:
MY CAR SHUTS OFF WHILE DRIVING. ALSO I HAVE HAD BRAKE ISSUES. GRINDING NOISE AND LOUD NOISE. THEY RELACED THE BRAKE PADS THAT I HAD TO PAY FOR BECAUSE MANUFACTUR PADS WOULD HAVE CAUSE THE SAME ISSUE. NOW MY CAR IS SHAKING WHILE I BRAKE. THEY SAID I NEED NEW ROTORS. WITH THE CAR SHUTTING OFF WHILE DRIVING IS MY MAIN CONCERN. IT HAS SHUT OFF A TOTAL OF 8 TIME SINCE I HAVE OWNED IT. SHUT OFF RADOMLY ON STREET, PARKING LOTS AND FREEWAY GOING 65MPH. I HAVE MY GRAND CHILDREN IN MY CAR A LOT. SO THERFORE, THIS IS A HIGH RISK SAFETY CONCERN OF MINE.
Additional Notes:
MY CAR SHUTS OFF WHILE DRIVING. ALSO I HAVE HAD BRAKE ISSUES. GRINDING NOISE AND LOUD NOISE. THEY RELACED THE BRAKE PADS THAT I HAD TO PAY FOR BECAUSE MANUFACTUR PADS WOULD HAVE CAUSE THE SAME ISSUE. NOW MY CAR IS SHAKING WHILE I BRAKE. THEY SAID I NEED NEW ROTORS. WITH THE CAR SHUTTING OFF WHILE DRIVING IS MY MAIN CONCERN. IT HAS SHUT OFF A TOTAL OF 8 TIME SINCE I HAVE OWNED IT. SHUT OFF RADOMLY ON STREET, PARKING LOTS AND FREEWAY GOING 65MPH. I HAVE MY GRAND CHILDREN IN MY CAR A LOT. SO THERFORE, THIS IS A HIGH RISK SAFETY CONCERN OF MINE.
Mfg Campaign: 11590253
Recall Date: May 22, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
MY CAR SHUTS OFF WHILE DRIVING. ALSO I HAVE HAD BRAKE ISSUES. GRINDING NOISE AND LOUD NOISE. THEY RELACED THE BRAKE PADS THAT I HAD TO PAY FOR BECAUSE MANUFACTUR PADS WOULD HAVE CAUSE THE SAME ISSUE. NOW MY CAR IS SHAKING WHILE I BRAKE. THEY SAID I NEED NEW ROTORS. WITH THE CAR SHUTTING OFF WHILE DRIVING IS MY MAIN CONCERN. IT HAS SHUT OFF A TOTAL OF 8 TIME SINCE I HAVE OWNED IT. SHUT OFF RADOMLY ON STREET, PARKING LOTS AND FREEWAY GOING 65MPH. I HAVE MY GRAND CHILDREN IN MY CAR A LOT. SO THERFORE, THIS IS A HIGH RISK SAFETY CONCERN OF MINE.
Corrective Action:
MY CAR SHUTS OFF WHILE DRIVING. ALSO I HAVE HAD BRAKE ISSUES. GRINDING NOISE AND LOUD NOISE. THEY RELACED THE BRAKE PADS THAT I HAD TO PAY FOR BECAUSE MANUFACTUR PADS WOULD HAVE CAUSE THE SAME ISSUE. NOW MY CAR IS SHAKING WHILE I BRAKE. THEY SAID I NEED NEW ROTORS. WITH THE CAR SHUTTING OFF WHILE DRIVING IS MY MAIN CONCERN. IT HAS SHUT OFF A TOTAL OF 8 TIME SINCE I HAVE OWNED IT. SHUT OFF RADOMLY ON STREET, PARKING LOTS AND FREEWAY GOING 65MPH. I HAVE MY GRAND CHILDREN IN MY CAR A LOT. SO THERFORE, THIS IS A HIGH RISK SAFETY CONCERN OF MINE.
Additional Notes:
MY CAR SHUTS OFF WHILE DRIVING. ALSO I HAVE HAD BRAKE ISSUES. GRINDING NOISE AND LOUD NOISE. THEY RELACED THE BRAKE PADS THAT I HAD TO PAY FOR BECAUSE MANUFACTUR PADS WOULD HAVE CAUSE THE SAME ISSUE. NOW MY CAR IS SHAKING WHILE I BRAKE. THEY SAID I NEED NEW ROTORS. WITH THE CAR SHUTTING OFF WHILE DRIVING IS MY MAIN CONCERN. IT HAS SHUT OFF A TOTAL OF 8 TIME SINCE I HAVE OWNED IT. SHUT OFF RADOMLY ON STREET, PARKING LOTS AND FREEWAY GOING 65MPH. I HAVE MY GRAND CHILDREN IN MY CAR A LOT. SO THERFORE, THIS IS A HIGH RISK SAFETY CONCERN OF MINE.
Mfg Campaign: 11590253
Recall Date: May 22, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My car cuts off while driving. For instance, I was at a red light, in the left turning lane, and the light turned green. I pressed the gas and it started going and then just cut off. Luckily there was no car behind me. However, I was halfway in the intersection as cars were coming towards me. I had my 3 year old in the car. This is very dangerous. This is just one incident. When backing out of a parking spot, I will get half way out of the spot and it cuts off. I’ve taken it to the dealership, but they won’t help since they can’t duplicate it. I reached out to Volkswagon on Twitter and all they did was have me take it to the dealership again. I received the same, non-concerned, attitude. Nothing has been done. I bought this car brand new. Also, the screen cuts off randomly and has to restart.
Corrective Action:
My car cuts off while driving. For instance, I was at a red light, in the left turning lane, and the light turned green. I pressed the gas and it started going and then just cut off. Luckily there was no car behind me. However, I was halfway in the intersection as cars were coming towards me. I had my 3 year old in the car. This is very dangerous. This is just one incident. When backing out of a parking spot, I will get half way out of the spot and it cuts off. I’ve taken it to the dealership, but they won’t help since they can’t duplicate it. I reached out to Volkswagon on Twitter and all they did was have me take it to the dealership again. I received the same, non-concerned, attitude. Nothing has been done. I bought this car brand new. Also, the screen cuts off randomly and has to restart.
Additional Notes:
My car cuts off while driving. For instance, I was at a red light, in the left turning lane, and the light turned green. I pressed the gas and it started going and then just cut off. Luckily there was no car behind me. However, I was halfway in the intersection as cars were coming towards me. I had my 3 year old in the car. This is very dangerous. This is just one incident. When backing out of a parking spot, I will get half way out of the spot and it cuts off. I’ve taken it to the dealership, but they won’t help since they can’t duplicate it. I reached out to Volkswagon on Twitter and all they did was have me take it to the dealership again. I received the same, non-concerned, attitude. Nothing has been done. I bought this car brand new. Also, the screen cuts off randomly and has to restart.
Mfg Campaign: 11573794
Recall Date: Feb 24, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My car cuts off while driving. For instance, I was at a red light, in the left turning lane, and the light turned green. I pressed the gas and it started going and then just cut off. Luckily there was no car behind me. However, I was halfway in the intersection as cars were coming towards me. I had my 3 year old in the car. This is very dangerous. This is just one incident. When backing out of a parking spot, I will get half way out of the spot and it cuts off. I’ve taken it to the dealership, but they won’t help since they can’t duplicate it. I reached out to Volkswagon on Twitter and all they did was have me take it to the dealership again. I received the same, non-concerned, attitude. Nothing has been done. I bought this car brand new. Also, the screen cuts off randomly and has to restart.
Corrective Action:
My car cuts off while driving. For instance, I was at a red light, in the left turning lane, and the light turned green. I pressed the gas and it started going and then just cut off. Luckily there was no car behind me. However, I was halfway in the intersection as cars were coming towards me. I had my 3 year old in the car. This is very dangerous. This is just one incident. When backing out of a parking spot, I will get half way out of the spot and it cuts off. I’ve taken it to the dealership, but they won’t help since they can’t duplicate it. I reached out to Volkswagon on Twitter and all they did was have me take it to the dealership again. I received the same, non-concerned, attitude. Nothing has been done. I bought this car brand new. Also, the screen cuts off randomly and has to restart.
Additional Notes:
My car cuts off while driving. For instance, I was at a red light, in the left turning lane, and the light turned green. I pressed the gas and it started going and then just cut off. Luckily there was no car behind me. However, I was halfway in the intersection as cars were coming towards me. I had my 3 year old in the car. This is very dangerous. This is just one incident. When backing out of a parking spot, I will get half way out of the spot and it cuts off. I’ve taken it to the dealership, but they won’t help since they can’t duplicate it. I reached out to Volkswagon on Twitter and all they did was have me take it to the dealership again. I received the same, non-concerned, attitude. Nothing has been done. I bought this car brand new. Also, the screen cuts off randomly and has to restart.
Mfg Campaign: 11573794
Recall Date: Feb 24, 2024
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
When car came to a stop at a red light I put my foot on the gas once the light turned green. When I tried to proceed through the light my car was at a complete stall. I had to then place the car in park, power the car off and then power the car back on. The other car behind me almost ran into the back of my car due to the light was green. When I contacted the dealership the service department they told me it was normal and don’t worry about it. If it happens again then to bring the vehicle in.
Corrective Action:
When car came to a stop at a red light I put my foot on the gas once the light turned green. When I tried to proceed through the light my car was at a complete stall. I had to then place the car in park, power the car off and then power the car back on. The other car behind me almost ran into the back of my car due to the light was green. When I contacted the dealership the service department they told me it was normal and don’t worry about it. If it happens again then to bring the vehicle in.
Additional Notes:
When car came to a stop at a red light I put my foot on the gas once the light turned green. When I tried to proceed through the light my car was at a complete stall. I had to then place the car in park, power the car off and then power the car back on. The other car behind me almost ran into the back of my car due to the light was green. When I contacted the dealership the service department they told me it was normal and don’t worry about it. If it happens again then to bring the vehicle in.
Mfg Campaign: 11573270
Recall Date: Feb 22, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The vehicle simply shuts off with no warning or reason. I should NOT have to explain to anybody how this is a safety hazard to the driver and others around the vehicle. It shuts down while in a car wash and the vehicle is in Neutral. Thus, I have to brake, place the trans in Park then manually restart. The same happens at Stop Lights. All the time this is happening, the vehicle's "Auto On/Auto Off" mode has been manually disabled. VW KNOWS about this issue, although the dealerships like to play dumb, as it has been going on for several years now with still no solution in sight! Had I known about this issue before purchasing the vehicle I would never have purchased it! I would LOVE it if VW would buy back the vehicle and allow me to look for another SUV from an American car manufacturer.
Corrective Action:
The vehicle simply shuts off with no warning or reason. I should NOT have to explain to anybody how this is a safety hazard to the driver and others around the vehicle. It shuts down while in a car wash and the vehicle is in Neutral. Thus, I have to brake, place the trans in Park then manually restart. The same happens at Stop Lights. All the time this is happening, the vehicle's "Auto On/Auto Off" mode has been manually disabled. VW KNOWS about this issue, although the dealerships like to play dumb, as it has been going on for several years now with still no solution in sight! Had I known about this issue before purchasing the vehicle I would never have purchased it! I would LOVE it if VW would buy back the vehicle and allow me to look for another SUV from an American car manufacturer.
Additional Notes:
The vehicle simply shuts off with no warning or reason. I should NOT have to explain to anybody how this is a safety hazard to the driver and others around the vehicle. It shuts down while in a car wash and the vehicle is in Neutral. Thus, I have to brake, place the trans in Park then manually restart. The same happens at Stop Lights. All the time this is happening, the vehicle's "Auto On/Auto Off" mode has been manually disabled. VW KNOWS about this issue, although the dealerships like to play dumb, as it has been going on for several years now with still no solution in sight! Had I known about this issue before purchasing the vehicle I would never have purchased it! I would LOVE it if VW would buy back the vehicle and allow me to look for another SUV from an American car manufacturer.
Mfg Campaign: 11572589
Recall Date: Feb 18, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The vehicle simply shuts off with no warning or reason. I should NOT have to explain to anybody how this is a safety hazard to the driver and others around the vehicle. It shuts down while in a car wash and the vehicle is in Neutral. Thus, I have to brake, place the trans in Park then manually restart. The same happens at Stop Lights. All the time this is happening, the vehicle's "Auto On/Auto Off" mode has been manually disabled. VW KNOWS about this issue, although the dealerships like to play dumb, as it has been going on for several years now with still no solution in sight! Had I known about this issue before purchasing the vehicle I would never have purchased it! I would LOVE it if VW would buy back the vehicle and allow me to look for another SUV from an American car manufacturer.
Corrective Action:
The vehicle simply shuts off with no warning or reason. I should NOT have to explain to anybody how this is a safety hazard to the driver and others around the vehicle. It shuts down while in a car wash and the vehicle is in Neutral. Thus, I have to brake, place the trans in Park then manually restart. The same happens at Stop Lights. All the time this is happening, the vehicle's "Auto On/Auto Off" mode has been manually disabled. VW KNOWS about this issue, although the dealerships like to play dumb, as it has been going on for several years now with still no solution in sight! Had I known about this issue before purchasing the vehicle I would never have purchased it! I would LOVE it if VW would buy back the vehicle and allow me to look for another SUV from an American car manufacturer.
Additional Notes:
The vehicle simply shuts off with no warning or reason. I should NOT have to explain to anybody how this is a safety hazard to the driver and others around the vehicle. It shuts down while in a car wash and the vehicle is in Neutral. Thus, I have to brake, place the trans in Park then manually restart. The same happens at Stop Lights. All the time this is happening, the vehicle's "Auto On/Auto Off" mode has been manually disabled. VW KNOWS about this issue, although the dealerships like to play dumb, as it has been going on for several years now with still no solution in sight! Had I known about this issue before purchasing the vehicle I would never have purchased it! I would LOVE it if VW would buy back the vehicle and allow me to look for another SUV from an American car manufacturer.
Mfg Campaign: 11572589
Recall Date: Feb 18, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The vehicle simply shuts off with no warning or reason. I should NOT have to explain to anybody how this is a safety hazard to the driver and others around the vehicle. It shuts down while in a car wash and the vehicle is in Neutral. Thus, I have to brake, place the trans in Park then manually restart. The same happens at Stop Lights. All the time this is happening, the vehicle's "Auto On/Auto Off" mode has been manually disabled. VW KNOWS about this issue, although the dealerships like to play dumb, as it has been going on for several years now with still no solution in sight! Had I known about this issue before purchasing the vehicle I would never have purchased it! I would LOVE it if VW would buy back the vehicle and allow me to look for another SUV from an American car manufacturer.
Corrective Action:
The vehicle simply shuts off with no warning or reason. I should NOT have to explain to anybody how this is a safety hazard to the driver and others around the vehicle. It shuts down while in a car wash and the vehicle is in Neutral. Thus, I have to brake, place the trans in Park then manually restart. The same happens at Stop Lights. All the time this is happening, the vehicle's "Auto On/Auto Off" mode has been manually disabled. VW KNOWS about this issue, although the dealerships like to play dumb, as it has been going on for several years now with still no solution in sight! Had I known about this issue before purchasing the vehicle I would never have purchased it! I would LOVE it if VW would buy back the vehicle and allow me to look for another SUV from an American car manufacturer.
Additional Notes:
The vehicle simply shuts off with no warning or reason. I should NOT have to explain to anybody how this is a safety hazard to the driver and others around the vehicle. It shuts down while in a car wash and the vehicle is in Neutral. Thus, I have to brake, place the trans in Park then manually restart. The same happens at Stop Lights. All the time this is happening, the vehicle's "Auto On/Auto Off" mode has been manually disabled. VW KNOWS about this issue, although the dealerships like to play dumb, as it has been going on for several years now with still no solution in sight! Had I known about this issue before purchasing the vehicle I would never have purchased it! I would LOVE it if VW would buy back the vehicle and allow me to look for another SUV from an American car manufacturer.
Mfg Campaign: 11572589
Recall Date: Feb 18, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
UNKOWN Brakes on brand new vehicle are exhibiting behavior that is not normal for a car of this size and relatively young age (miles). Measurably loud brake noise based on manufactures choice of materials in components leave concern on overall safety of brake system based on generally considered (except by dealer / manufacturer of course) unexpected behavior of vehicle braking system.
Corrective Action:
UNKOWN Brakes on brand new vehicle are exhibiting behavior that is not normal for a car of this size and relatively young age (miles). Measurably loud brake noise based on manufactures choice of materials in components leave concern on overall safety of brake system based on generally considered (except by dealer / manufacturer of course) unexpected behavior of vehicle braking system.
Additional Notes:
UNKOWN Brakes on brand new vehicle are exhibiting behavior that is not normal for a car of this size and relatively young age (miles). Measurably loud brake noise based on manufactures choice of materials in components leave concern on overall safety of brake system based on generally considered (except by dealer / manufacturer of course) unexpected behavior of vehicle braking system.
Mfg Campaign: 11563187
Recall Date: Jan 2, 2024
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This vehicle when using the Navigation system will suddenly show the vehicle 50 to 100+ miles from its actual location, often in the middle of a field or just offroad! I returned to the dealer who installed the recommended "fix" from a technical service bulletin. The software fix did bring the locations closer when the system failed, and instead of 50 to 100+ miles off course, it shows 5 to 15 miles off course. I did a search online and found [XXX] and there are hundreds of complaints about this issue! I believe this to be a MAJOR safety issue, as you can find yourself suddenly what appears to be off course and in an unknown area. What ever is happening also screws up the maps on your iPhone as it apparently grabs the info from the vehicle and projects it on the CarPlay screen. I have multiple photos of the navigation system showing me off road when in the middle of the interstate! I tried to upload them here but they would not. I listed one date for the incident but this is ONGOING! Happens frequently and without warning. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
This vehicle when using the Navigation system will suddenly show the vehicle 50 to 100+ miles from its actual location, often in the middle of a field or just offroad! I returned to the dealer who installed the recommended "fix" from a technical service bulletin. The software fix did bring the locations closer when the system failed, and instead of 50 to 100+ miles off course, it shows 5 to 15 miles off course. I did a search online and found [XXX] and there are hundreds of complaints about this issue! I believe this to be a MAJOR safety issue, as you can find yourself suddenly what appears to be off course and in an unknown area. What ever is happening also screws up the maps on your iPhone as it apparently grabs the info from the vehicle and projects it on the CarPlay screen. I have multiple photos of the navigation system showing me off road when in the middle of the interstate! I tried to upload them here but they would not. I listed one date for the incident but this is ONGOING! Happens frequently and without warning. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
This vehicle when using the Navigation system will suddenly show the vehicle 50 to 100+ miles from its actual location, often in the middle of a field or just offroad! I returned to the dealer who installed the recommended "fix" from a technical service bulletin. The software fix did bring the locations closer when the system failed, and instead of 50 to 100+ miles off course, it shows 5 to 15 miles off course. I did a search online and found [XXX] and there are hundreds of complaints about this issue! I believe this to be a MAJOR safety issue, as you can find yourself suddenly what appears to be off course and in an unknown area. What ever is happening also screws up the maps on your iPhone as it apparently grabs the info from the vehicle and projects it on the CarPlay screen. I have multiple photos of the navigation system showing me off road when in the middle of the interstate! I tried to upload them here but they would not. I listed one date for the incident but this is ONGOING! Happens frequently and without warning. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11562174
Recall Date: Dec 27, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The components that failed or malfunctioned was the fuel pump & fuel system components. During the 1st incident, while driving at approx. 50 mph, I quickly lost acceleration, which caused me to slow down very quickly until I had no acceleration power - this took a matter of 10 seconds or less. After losing power, the smell of gas consumed the cabin, & the engine was unable to start, resulting in the vehicle having to be towed. This incident happened at 1,005 miles on a brand new car. I had only owned it about 2 1/2 weeks. This happened 2 more times over the course of the next several weeks, but this time on a busy California freeway. I again had to be towed twice. The 3rd incident had an incredibly strong smell of gasoline vapors that consumed the inside AND outside of the cabin. In total, the vehicle (at 3 months old) had been towed 3 times, had 5 fuel pump replacements; and replacement of the fuel rails, fuel injectors, intake manifold gasket, and more. The Carfax report does not show all repairs performed. My life as well as the lives of my husband & children were put at risk when we nearly stalled out on the CA freeway while beginning our family vacation. I believe the most dangerous part was the gasoline vapors that consumed the inside & immediate vicinity of the vehicle. The dealerships code reader confirmed the issues with the fuel pump. The vehicle was inspected by the dealership. The warning lights that illuminated during the incidents were the EPC & check engine light. They illuminated at the immediate onset of the vehicle losing acceleration. I would like to note that this vehicle was eventually repurchased from VW under lemon law. I had to ask for reconsideration after the first request was denied. However, VW eventually made a horrible situation right and we are relieved this vehicle is off our hands. I do feel like I have an obligation, however, to notify NHTSA of these incidents as it could have had a much more devastating outcome.
Corrective Action:
The components that failed or malfunctioned was the fuel pump & fuel system components. During the 1st incident, while driving at approx. 50 mph, I quickly lost acceleration, which caused me to slow down very quickly until I had no acceleration power - this took a matter of 10 seconds or less. After losing power, the smell of gas consumed the cabin, & the engine was unable to start, resulting in the vehicle having to be towed. This incident happened at 1,005 miles on a brand new car. I had only owned it about 2 1/2 weeks. This happened 2 more times over the course of the next several weeks, but this time on a busy California freeway. I again had to be towed twice. The 3rd incident had an incredibly strong smell of gasoline vapors that consumed the inside AND outside of the cabin. In total, the vehicle (at 3 months old) had been towed 3 times, had 5 fuel pump replacements; and replacement of the fuel rails, fuel injectors, intake manifold gasket, and more. The Carfax report does not show all repairs performed. My life as well as the lives of my husband & children were put at risk when we nearly stalled out on the CA freeway while beginning our family vacation. I believe the most dangerous part was the gasoline vapors that consumed the inside & immediate vicinity of the vehicle. The dealerships code reader confirmed the issues with the fuel pump. The vehicle was inspected by the dealership. The warning lights that illuminated during the incidents were the EPC & check engine light. They illuminated at the immediate onset of the vehicle losing acceleration. I would like to note that this vehicle was eventually repurchased from VW under lemon law. I had to ask for reconsideration after the first request was denied. However, VW eventually made a horrible situation right and we are relieved this vehicle is off our hands. I do feel like I have an obligation, however, to notify NHTSA of these incidents as it could have had a much more devastating outcome.
Additional Notes:
The components that failed or malfunctioned was the fuel pump & fuel system components. During the 1st incident, while driving at approx. 50 mph, I quickly lost acceleration, which caused me to slow down very quickly until I had no acceleration power - this took a matter of 10 seconds or less. After losing power, the smell of gas consumed the cabin, & the engine was unable to start, resulting in the vehicle having to be towed. This incident happened at 1,005 miles on a brand new car. I had only owned it about 2 1/2 weeks. This happened 2 more times over the course of the next several weeks, but this time on a busy California freeway. I again had to be towed twice. The 3rd incident had an incredibly strong smell of gasoline vapors that consumed the inside AND outside of the cabin. In total, the vehicle (at 3 months old) had been towed 3 times, had 5 fuel pump replacements; and replacement of the fuel rails, fuel injectors, intake manifold gasket, and more. The Carfax report does not show all repairs performed. My life as well as the lives of my husband & children were put at risk when we nearly stalled out on the CA freeway while beginning our family vacation. I believe the most dangerous part was the gasoline vapors that consumed the inside & immediate vicinity of the vehicle. The dealerships code reader confirmed the issues with the fuel pump. The vehicle was inspected by the dealership. The warning lights that illuminated during the incidents were the EPC & check engine light. They illuminated at the immediate onset of the vehicle losing acceleration. I would like to note that this vehicle was eventually repurchased from VW under lemon law. I had to ask for reconsideration after the first request was denied. However, VW eventually made a horrible situation right and we are relieved this vehicle is off our hands. I do feel like I have an obligation, however, to notify NHTSA of these incidents as it could have had a much more devastating outcome.
Mfg Campaign: 11546921
Recall Date: Sep 27, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The components that failed or malfunctioned was the fuel pump & fuel system components. During the 1st incident, while driving at approx. 50 mph, I quickly lost acceleration, which caused me to slow down very quickly until I had no acceleration power - this took a matter of 10 seconds or less. After losing power, the smell of gas consumed the cabin, & the engine was unable to start, resulting in the vehicle having to be towed. This incident happened at 1,005 miles on a brand new car. I had only owned it about 2 1/2 weeks. This happened 2 more times over the course of the next several weeks, but this time on a busy California freeway. I again had to be towed twice. The 3rd incident had an incredibly strong smell of gasoline vapors that consumed the inside AND outside of the cabin. In total, the vehicle (at 3 months old) had been towed 3 times, had 5 fuel pump replacements; and replacement of the fuel rails, fuel injectors, intake manifold gasket, and more. The Carfax report does not show all repairs performed. My life as well as the lives of my husband & children were put at risk when we nearly stalled out on the CA freeway while beginning our family vacation. I believe the most dangerous part was the gasoline vapors that consumed the inside & immediate vicinity of the vehicle. The dealerships code reader confirmed the issues with the fuel pump. The vehicle was inspected by the dealership. The warning lights that illuminated during the incidents were the EPC & check engine light. They illuminated at the immediate onset of the vehicle losing acceleration. I would like to note that this vehicle was eventually repurchased from VW under lemon law. I had to ask for reconsideration after the first request was denied. However, VW eventually made a horrible situation right and we are relieved this vehicle is off our hands. I do feel like I have an obligation, however, to notify NHTSA of these incidents as it could have had a much more devastating outcome.
Corrective Action:
The components that failed or malfunctioned was the fuel pump & fuel system components. During the 1st incident, while driving at approx. 50 mph, I quickly lost acceleration, which caused me to slow down very quickly until I had no acceleration power - this took a matter of 10 seconds or less. After losing power, the smell of gas consumed the cabin, & the engine was unable to start, resulting in the vehicle having to be towed. This incident happened at 1,005 miles on a brand new car. I had only owned it about 2 1/2 weeks. This happened 2 more times over the course of the next several weeks, but this time on a busy California freeway. I again had to be towed twice. The 3rd incident had an incredibly strong smell of gasoline vapors that consumed the inside AND outside of the cabin. In total, the vehicle (at 3 months old) had been towed 3 times, had 5 fuel pump replacements; and replacement of the fuel rails, fuel injectors, intake manifold gasket, and more. The Carfax report does not show all repairs performed. My life as well as the lives of my husband & children were put at risk when we nearly stalled out on the CA freeway while beginning our family vacation. I believe the most dangerous part was the gasoline vapors that consumed the inside & immediate vicinity of the vehicle. The dealerships code reader confirmed the issues with the fuel pump. The vehicle was inspected by the dealership. The warning lights that illuminated during the incidents were the EPC & check engine light. They illuminated at the immediate onset of the vehicle losing acceleration. I would like to note that this vehicle was eventually repurchased from VW under lemon law. I had to ask for reconsideration after the first request was denied. However, VW eventually made a horrible situation right and we are relieved this vehicle is off our hands. I do feel like I have an obligation, however, to notify NHTSA of these incidents as it could have had a much more devastating outcome.
Additional Notes:
The components that failed or malfunctioned was the fuel pump & fuel system components. During the 1st incident, while driving at approx. 50 mph, I quickly lost acceleration, which caused me to slow down very quickly until I had no acceleration power - this took a matter of 10 seconds or less. After losing power, the smell of gas consumed the cabin, & the engine was unable to start, resulting in the vehicle having to be towed. This incident happened at 1,005 miles on a brand new car. I had only owned it about 2 1/2 weeks. This happened 2 more times over the course of the next several weeks, but this time on a busy California freeway. I again had to be towed twice. The 3rd incident had an incredibly strong smell of gasoline vapors that consumed the inside AND outside of the cabin. In total, the vehicle (at 3 months old) had been towed 3 times, had 5 fuel pump replacements; and replacement of the fuel rails, fuel injectors, intake manifold gasket, and more. The Carfax report does not show all repairs performed. My life as well as the lives of my husband & children were put at risk when we nearly stalled out on the CA freeway while beginning our family vacation. I believe the most dangerous part was the gasoline vapors that consumed the inside & immediate vicinity of the vehicle. The dealerships code reader confirmed the issues with the fuel pump. The vehicle was inspected by the dealership. The warning lights that illuminated during the incidents were the EPC & check engine light. They illuminated at the immediate onset of the vehicle losing acceleration. I would like to note that this vehicle was eventually repurchased from VW under lemon law. I had to ask for reconsideration after the first request was denied. However, VW eventually made a horrible situation right and we are relieved this vehicle is off our hands. I do feel like I have an obligation, however, to notify NHTSA of these incidents as it could have had a much more devastating outcome.
Mfg Campaign: 11546921
Recall Date: Sep 27, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The car will stop suddenly at a red light or when slowing in traffic without warning. I have to stop the car, put in park, and restart the engine often when the light turns green and I'm not moving The ACC eco-feature is typically off/disabled, so it isn't the issue. A few scary times being in traffic at a red light and then the car stops working. Not an engine problem. Earlier versions have had a recall, but not my year. May need to consider extending the recall and fix.
Corrective Action:
The car will stop suddenly at a red light or when slowing in traffic without warning. I have to stop the car, put in park, and restart the engine often when the light turns green and I'm not moving The ACC eco-feature is typically off/disabled, so it isn't the issue. A few scary times being in traffic at a red light and then the car stops working. Not an engine problem. Earlier versions have had a recall, but not my year. May need to consider extending the recall and fix.
Additional Notes:
The car will stop suddenly at a red light or when slowing in traffic without warning. I have to stop the car, put in park, and restart the engine often when the light turns green and I'm not moving The ACC eco-feature is typically off/disabled, so it isn't the issue. A few scary times being in traffic at a red light and then the car stops working. Not an engine problem. Earlier versions have had a recall, but not my year. May need to consider extending the recall and fix.
Mfg Campaign: 11546246
Recall Date: Sep 24, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The car will stop suddenly at a red light or when slowing in traffic without warning. I have to stop the car, put in park, and restart the engine often when the light turns green and I'm not moving The ACC eco-feature is typically off/disabled, so it isn't the issue. A few scary times being in traffic at a red light and then the car stops working. Not an engine problem. Earlier versions have had a recall, but not my year. May need to consider extending the recall and fix.
Corrective Action:
The car will stop suddenly at a red light or when slowing in traffic without warning. I have to stop the car, put in park, and restart the engine often when the light turns green and I'm not moving The ACC eco-feature is typically off/disabled, so it isn't the issue. A few scary times being in traffic at a red light and then the car stops working. Not an engine problem. Earlier versions have had a recall, but not my year. May need to consider extending the recall and fix.
Additional Notes:
The car will stop suddenly at a red light or when slowing in traffic without warning. I have to stop the car, put in park, and restart the engine often when the light turns green and I'm not moving The ACC eco-feature is typically off/disabled, so it isn't the issue. A few scary times being in traffic at a red light and then the car stops working. Not an engine problem. Earlier versions have had a recall, but not my year. May need to consider extending the recall and fix.
Mfg Campaign: 11546246
Recall Date: Sep 24, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving on the freeway, the panoramic sunroof exploded. This time, the vehicle has not been repaired and is available for inspection. The explosion could have been caused by the excessive heat. The sunroof cover was closed at the time, but if it was open, the glass from the sunroof exploding could have injured my daughter who was sitting in the back seat. The glass could have flown and injured other drivers as well. The vehicle has not been expected, but when this issue was researched online, it appears that it has happened on other Volkswagen vehicles, and the dealership service center acknowledged that this has happened to others before. The vehicle is scheduled to be repaired at the Volkswagen dealership. No warning lights or prior messages appeared prior to the sunroof exploding.
Corrective Action:
While driving on the freeway, the panoramic sunroof exploded. This time, the vehicle has not been repaired and is available for inspection. The explosion could have been caused by the excessive heat. The sunroof cover was closed at the time, but if it was open, the glass from the sunroof exploding could have injured my daughter who was sitting in the back seat. The glass could have flown and injured other drivers as well. The vehicle has not been expected, but when this issue was researched online, it appears that it has happened on other Volkswagen vehicles, and the dealership service center acknowledged that this has happened to others before. The vehicle is scheduled to be repaired at the Volkswagen dealership. No warning lights or prior messages appeared prior to the sunroof exploding.
Additional Notes:
While driving on the freeway, the panoramic sunroof exploded. This time, the vehicle has not been repaired and is available for inspection. The explosion could have been caused by the excessive heat. The sunroof cover was closed at the time, but if it was open, the glass from the sunroof exploding could have injured my daughter who was sitting in the back seat. The glass could have flown and injured other drivers as well. The vehicle has not been expected, but when this issue was researched online, it appears that it has happened on other Volkswagen vehicles, and the dealership service center acknowledged that this has happened to others before. The vehicle is scheduled to be repaired at the Volkswagen dealership. No warning lights or prior messages appeared prior to the sunroof exploding.
Mfg Campaign: 11543181
Recall Date: Sep 7, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury