Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023-2025 Atlas, Atlas Cross Sport and 2023-2024 ID.4 vehicles. Certain bolts on the chassis, brake system and/or suspension (such as bolts for certain cross member, engine mount, control arm, subframe, rear brake carrier, etc.) of affected vehicles may not have been correctly tightened during the manufacturing process.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 42HX
Recall Date: Jun 25, 2025
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2024-2025 Atlas Cross Sport and Atlas vehicles. A software error may cause the rearview camera image to become distorted when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 91QE
Recall Date: May 21, 2025
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2024-2025 Atlas and Atlas Cross Sport vehicles. The engine cover may have been improperly installed after vehicle service, allowing it to come loose and contact hot engine surfaces.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 10X5
Recall Date: Feb 17, 2025
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2024 Atlas and 2024 Atlas Cross Sport vehicles. The brake master cylinder may have been assembled with an incorrect secondary piston spring retainer, which can block the brake fluid port.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 471F
Recall Date: Sep 27, 2024
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (VW) is recalling certain 2022-2024 Golf R, Golf GTI, 2024 Atlas, and 2024 Atlas Cross Sport vehicles. The rearview camera image may be delayed or deactivated after shifting into reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 91US
Recall Date: Jun 27, 2024
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2024 Atlas and 2020-2024 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 69PZ
Recall Date: Jun 20, 2024
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2024 Atlas PA2 and Atlas Cross Sport PA vehicles. The engine connecting rod bearings may become damaged, which can result in engine failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 13i6
Recall Date: Aug 23, 2023
Consumer Complaints
96 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
PARKING BRAKE
Potential Consequences:
The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact stated that after pressing the engine Start/Stop button to start the vehicle in the driveway, she exited the vehicle and sat in the front passenger's seat. After 4-5 minutes, the vehicle inadvertently rolled backward while the transmission was in park (P). No warning light was illuminated. The vehicle rolled over her daughter's left knee before stopping at the end of the driveway. Additionally, the "Error: Drive System. Please Service Vehicle" message was previously displayed while driving, and the parking brake was inoperable. The police arrived on the scene and filed a report. The contact's daughter received medical treatment at the hospital for knee pain and tire scratches on her right knee and feet. The dealer was made aware of the failure and scheduled an upcoming appointment for diagnosis. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 21,350.
Corrective Action:
The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact stated that after pressing the engine Start/Stop button to start the vehicle in the driveway, she exited the vehicle and sat in the front passenger's seat. After 4-5 minutes, the vehicle inadvertently rolled backward while the transmission was in park (P). No warning light was illuminated. The vehicle rolled over her daughter's left knee before stopping at the end of the driveway. Additionally, the "Error: Drive System. Please Service Vehicle" message was previously displayed while driving, and the parking brake was inoperable. The police arrived on the scene and filed a report. The contact's daughter received medical treatment at the hospital for knee pain and tire scratches on her right knee and feet. The dealer was made aware of the failure and scheduled an upcoming appointment for diagnosis. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 21,350.
Additional Notes:
The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact stated that after pressing the engine Start/Stop button to start the vehicle in the driveway, she exited the vehicle and sat in the front passenger's seat. After 4-5 minutes, the vehicle inadvertently rolled backward while the transmission was in park (P). No warning light was illuminated. The vehicle rolled over her daughter's left knee before stopping at the end of the driveway. Additionally, the "Error: Drive System. Please Service Vehicle" message was previously displayed while driving, and the parking brake was inoperable. The police arrived on the scene and filed a report. The contact's daughter received medical treatment at the hospital for knee pain and tire scratches on her right knee and feet. The dealer was made aware of the failure and scheduled an upcoming appointment for diagnosis. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 21,350.
Mfg Campaign: 11620983
Recall Date: Oct 21, 2024
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
When pushing the gas car will not accelerate then they’ll be like a big “clunk” like it’s not into gear and then the car will slow slowly accelerate then it’ll shoot off. Also my screen goes crazy like something electrical is happening .
Corrective Action:
When pushing the gas car will not accelerate then they’ll be like a big “clunk” like it’s not into gear and then the car will slow slowly accelerate then it’ll shoot off. Also my screen goes crazy like something electrical is happening .
Additional Notes:
When pushing the gas car will not accelerate then they’ll be like a big “clunk” like it’s not into gear and then the car will slow slowly accelerate then it’ll shoot off. Also my screen goes crazy like something electrical is happening .
Mfg Campaign: 11620039
Recall Date: Oct 16, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When pushing the gas car will not accelerate then they’ll be like a big “clunk” like it’s not into gear and then the car will slow slowly accelerate then it’ll shoot off. Also my screen goes crazy like something electrical is happening .
Corrective Action:
When pushing the gas car will not accelerate then they’ll be like a big “clunk” like it’s not into gear and then the car will slow slowly accelerate then it’ll shoot off. Also my screen goes crazy like something electrical is happening .
Additional Notes:
When pushing the gas car will not accelerate then they’ll be like a big “clunk” like it’s not into gear and then the car will slow slowly accelerate then it’ll shoot off. Also my screen goes crazy like something electrical is happening .
Mfg Campaign: 11620039
Recall Date: Oct 16, 2024
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
To the best of my knowledge, the transmission failed to function appropriately causing danger. After pulling onto a major highway, the car stopped in front of oncoming traffic and the rpm’s shot up. After letting off the gas and pressing again, the car then shifted and was able to drive. This happened after several instances of delayed shifting noted but this is the first time it has stalled out while driving. Stalling on a major highway puts me and others at risk of crashing if I am unable to move my vehicle suddenly. No warning lamps were present then or now. According to my owners manual, I am to alert the NHTSA and Volkswagen. My next step is to reach out to Volkswagen.
Corrective Action:
To the best of my knowledge, the transmission failed to function appropriately causing danger. After pulling onto a major highway, the car stopped in front of oncoming traffic and the rpm’s shot up. After letting off the gas and pressing again, the car then shifted and was able to drive. This happened after several instances of delayed shifting noted but this is the first time it has stalled out while driving. Stalling on a major highway puts me and others at risk of crashing if I am unable to move my vehicle suddenly. No warning lamps were present then or now. According to my owners manual, I am to alert the NHTSA and Volkswagen. My next step is to reach out to Volkswagen.
Additional Notes:
To the best of my knowledge, the transmission failed to function appropriately causing danger. After pulling onto a major highway, the car stopped in front of oncoming traffic and the rpm’s shot up. After letting off the gas and pressing again, the car then shifted and was able to drive. This happened after several instances of delayed shifting noted but this is the first time it has stalled out while driving. Stalling on a major highway puts me and others at risk of crashing if I am unable to move my vehicle suddenly. No warning lamps were present then or now. According to my owners manual, I am to alert the NHTSA and Volkswagen. My next step is to reach out to Volkswagen.
Mfg Campaign: 11618433
Recall Date: Oct 7, 2024
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
To the best of my knowledge, the transmission failed to function appropriately causing danger. After pulling onto a major highway, the car stopped in front of oncoming traffic and the rpm’s shot up. After letting off the gas and pressing again, the car then shifted and was able to drive. This happened after several instances of delayed shifting noted but this is the first time it has stalled out while driving. Stalling on a major highway puts me and others at risk of crashing if I am unable to move my vehicle suddenly. No warning lamps were present then or now. According to my owners manual, I am to alert the NHTSA and Volkswagen. My next step is to reach out to Volkswagen.
Corrective Action:
To the best of my knowledge, the transmission failed to function appropriately causing danger. After pulling onto a major highway, the car stopped in front of oncoming traffic and the rpm’s shot up. After letting off the gas and pressing again, the car then shifted and was able to drive. This happened after several instances of delayed shifting noted but this is the first time it has stalled out while driving. Stalling on a major highway puts me and others at risk of crashing if I am unable to move my vehicle suddenly. No warning lamps were present then or now. According to my owners manual, I am to alert the NHTSA and Volkswagen. My next step is to reach out to Volkswagen.
Additional Notes:
To the best of my knowledge, the transmission failed to function appropriately causing danger. After pulling onto a major highway, the car stopped in front of oncoming traffic and the rpm’s shot up. After letting off the gas and pressing again, the car then shifted and was able to drive. This happened after several instances of delayed shifting noted but this is the first time it has stalled out while driving. Stalling on a major highway puts me and others at risk of crashing if I am unable to move my vehicle suddenly. No warning lamps were present then or now. According to my owners manual, I am to alert the NHTSA and Volkswagen. My next step is to reach out to Volkswagen.
Mfg Campaign: 11618433
Recall Date: Oct 7, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Dear National Highway Traffic Safety Administration, I am writing to express my frustration with the ongoing issues with my Volkswagen Atlas Cross Sport. Despite repeated repair efforts, the situation has become unsustainable. As a one-car household, visiting the dealership multiple times a month is both financially and personally stressful. While the service department has been excellent in trying to address the problems, the recurring issues are straining my relationship with the dealership. I need a reliable vehicle, especially given the $19,000 down payment we cannot afford to lose. We chose the SE model for ethical reasons (no leather), but it has been problematic, and we are now open to other solutions. Here is a list of issues we’ve encountered over the last 10 months: Atlas Number 1 (2 months): Loose exhaust shield Auto Start/Stop feature not functioning Start button unresponsive Rear windows would not close Infotainment system freezing Dashboard speaker grill falling off Rattle in rear door Atlas Number 2 (7 months): Front bumper damaged; required body shop repair Driver's window scratched and replaced Front parking sensors failed Windows malfunction and don’t auto close Infotainment system freezing; display going black Console cover broke twice Headlights repeatedly replaced, failing calibration Backup camera feed going black; needed replacement Headlight control module needed replacement Rattle in front door Dashboard speaker grill falling off Persistent front-end shake at highway speeds (tires rebalanced twice) Steering-responsive headlights fail to return to center, requiring a vehicle restart Recent repairs haven’t resolved these issues. The headlights still fail to center, the infotainment system continues to go black, and the backup camera still malfunctions. A software update is expected in January, but I need a solution in the meantime. Please help us resolve this situation—it's financially and practically unsustainable.
Corrective Action:
Dear National Highway Traffic Safety Administration, I am writing to express my frustration with the ongoing issues with my Volkswagen Atlas Cross Sport. Despite repeated repair efforts, the situation has become unsustainable. As a one-car household, visiting the dealership multiple times a month is both financially and personally stressful. While the service department has been excellent in trying to address the problems, the recurring issues are straining my relationship with the dealership. I need a reliable vehicle, especially given the $19,000 down payment we cannot afford to lose. We chose the SE model for ethical reasons (no leather), but it has been problematic, and we are now open to other solutions. Here is a list of issues we’ve encountered over the last 10 months: Atlas Number 1 (2 months): Loose exhaust shield Auto Start/Stop feature not functioning Start button unresponsive Rear windows would not close Infotainment system freezing Dashboard speaker grill falling off Rattle in rear door Atlas Number 2 (7 months): Front bumper damaged; required body shop repair Driver's window scratched and replaced Front parking sensors failed Windows malfunction and don’t auto close Infotainment system freezing; display going black Console cover broke twice Headlights repeatedly replaced, failing calibration Backup camera feed going black; needed replacement Headlight control module needed replacement Rattle in front door Dashboard speaker grill falling off Persistent front-end shake at highway speeds (tires rebalanced twice) Steering-responsive headlights fail to return to center, requiring a vehicle restart Recent repairs haven’t resolved these issues. The headlights still fail to center, the infotainment system continues to go black, and the backup camera still malfunctions. A software update is expected in January, but I need a solution in the meantime. Please help us resolve this situation—it's financially and practically unsustainable.
Additional Notes:
Dear National Highway Traffic Safety Administration, I am writing to express my frustration with the ongoing issues with my Volkswagen Atlas Cross Sport. Despite repeated repair efforts, the situation has become unsustainable. As a one-car household, visiting the dealership multiple times a month is both financially and personally stressful. While the service department has been excellent in trying to address the problems, the recurring issues are straining my relationship with the dealership. I need a reliable vehicle, especially given the $19,000 down payment we cannot afford to lose. We chose the SE model for ethical reasons (no leather), but it has been problematic, and we are now open to other solutions. Here is a list of issues we’ve encountered over the last 10 months: Atlas Number 1 (2 months): Loose exhaust shield Auto Start/Stop feature not functioning Start button unresponsive Rear windows would not close Infotainment system freezing Dashboard speaker grill falling off Rattle in rear door Atlas Number 2 (7 months): Front bumper damaged; required body shop repair Driver's window scratched and replaced Front parking sensors failed Windows malfunction and don’t auto close Infotainment system freezing; display going black Console cover broke twice Headlights repeatedly replaced, failing calibration Backup camera feed going black; needed replacement Headlight control module needed replacement Rattle in front door Dashboard speaker grill falling off Persistent front-end shake at highway speeds (tires rebalanced twice) Steering-responsive headlights fail to return to center, requiring a vehicle restart Recent repairs haven’t resolved these issues. The headlights still fail to center, the infotainment system continues to go black, and the backup camera still malfunctions. A software update is expected in January, but I need a solution in the meantime. Please help us resolve this situation—it's financially and practically unsustainable.
Mfg Campaign: 11617392
Recall Date: Oct 1, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Dear National Highway Traffic Safety Administration, I am writing to express my frustration with the ongoing issues with my Volkswagen Atlas Cross Sport. Despite repeated repair efforts, the situation has become unsustainable. As a one-car household, visiting the dealership multiple times a month is both financially and personally stressful. While the service department has been excellent in trying to address the problems, the recurring issues are straining my relationship with the dealership. I need a reliable vehicle, especially given the $19,000 down payment we cannot afford to lose. We chose the SE model for ethical reasons (no leather), but it has been problematic, and we are now open to other solutions. Here is a list of issues we’ve encountered over the last 10 months: Atlas Number 1 (2 months): Loose exhaust shield Auto Start/Stop feature not functioning Start button unresponsive Rear windows would not close Infotainment system freezing Dashboard speaker grill falling off Rattle in rear door Atlas Number 2 (7 months): Front bumper damaged; required body shop repair Driver's window scratched and replaced Front parking sensors failed Windows malfunction and don’t auto close Infotainment system freezing; display going black Console cover broke twice Headlights repeatedly replaced, failing calibration Backup camera feed going black; needed replacement Headlight control module needed replacement Rattle in front door Dashboard speaker grill falling off Persistent front-end shake at highway speeds (tires rebalanced twice) Steering-responsive headlights fail to return to center, requiring a vehicle restart Recent repairs haven’t resolved these issues. The headlights still fail to center, the infotainment system continues to go black, and the backup camera still malfunctions. A software update is expected in January, but I need a solution in the meantime. Please help us resolve this situation—it's financially and practically unsustainable.
Corrective Action:
Dear National Highway Traffic Safety Administration, I am writing to express my frustration with the ongoing issues with my Volkswagen Atlas Cross Sport. Despite repeated repair efforts, the situation has become unsustainable. As a one-car household, visiting the dealership multiple times a month is both financially and personally stressful. While the service department has been excellent in trying to address the problems, the recurring issues are straining my relationship with the dealership. I need a reliable vehicle, especially given the $19,000 down payment we cannot afford to lose. We chose the SE model for ethical reasons (no leather), but it has been problematic, and we are now open to other solutions. Here is a list of issues we’ve encountered over the last 10 months: Atlas Number 1 (2 months): Loose exhaust shield Auto Start/Stop feature not functioning Start button unresponsive Rear windows would not close Infotainment system freezing Dashboard speaker grill falling off Rattle in rear door Atlas Number 2 (7 months): Front bumper damaged; required body shop repair Driver's window scratched and replaced Front parking sensors failed Windows malfunction and don’t auto close Infotainment system freezing; display going black Console cover broke twice Headlights repeatedly replaced, failing calibration Backup camera feed going black; needed replacement Headlight control module needed replacement Rattle in front door Dashboard speaker grill falling off Persistent front-end shake at highway speeds (tires rebalanced twice) Steering-responsive headlights fail to return to center, requiring a vehicle restart Recent repairs haven’t resolved these issues. The headlights still fail to center, the infotainment system continues to go black, and the backup camera still malfunctions. A software update is expected in January, but I need a solution in the meantime. Please help us resolve this situation—it's financially and practically unsustainable.
Additional Notes:
Dear National Highway Traffic Safety Administration, I am writing to express my frustration with the ongoing issues with my Volkswagen Atlas Cross Sport. Despite repeated repair efforts, the situation has become unsustainable. As a one-car household, visiting the dealership multiple times a month is both financially and personally stressful. While the service department has been excellent in trying to address the problems, the recurring issues are straining my relationship with the dealership. I need a reliable vehicle, especially given the $19,000 down payment we cannot afford to lose. We chose the SE model for ethical reasons (no leather), but it has been problematic, and we are now open to other solutions. Here is a list of issues we’ve encountered over the last 10 months: Atlas Number 1 (2 months): Loose exhaust shield Auto Start/Stop feature not functioning Start button unresponsive Rear windows would not close Infotainment system freezing Dashboard speaker grill falling off Rattle in rear door Atlas Number 2 (7 months): Front bumper damaged; required body shop repair Driver's window scratched and replaced Front parking sensors failed Windows malfunction and don’t auto close Infotainment system freezing; display going black Console cover broke twice Headlights repeatedly replaced, failing calibration Backup camera feed going black; needed replacement Headlight control module needed replacement Rattle in front door Dashboard speaker grill falling off Persistent front-end shake at highway speeds (tires rebalanced twice) Steering-responsive headlights fail to return to center, requiring a vehicle restart Recent repairs haven’t resolved these issues. The headlights still fail to center, the infotainment system continues to go black, and the backup camera still malfunctions. A software update is expected in January, but I need a solution in the meantime. Please help us resolve this situation—it's financially and practically unsustainable.
Mfg Campaign: 11617392
Recall Date: Oct 1, 2024
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Dear National Highway Traffic Safety Administration, I am writing to express my frustration with the ongoing issues with my Volkswagen Atlas Cross Sport. Despite repeated repair efforts, the situation has become unsustainable. As a one-car household, visiting the dealership multiple times a month is both financially and personally stressful. While the service department has been excellent in trying to address the problems, the recurring issues are straining my relationship with the dealership. I need a reliable vehicle, especially given the $19,000 down payment we cannot afford to lose. We chose the SE model for ethical reasons (no leather), but it has been problematic, and we are now open to other solutions. Here is a list of issues we’ve encountered over the last 10 months: Atlas Number 1 (2 months): Loose exhaust shield Auto Start/Stop feature not functioning Start button unresponsive Rear windows would not close Infotainment system freezing Dashboard speaker grill falling off Rattle in rear door Atlas Number 2 (7 months): Front bumper damaged; required body shop repair Driver's window scratched and replaced Front parking sensors failed Windows malfunction and don’t auto close Infotainment system freezing; display going black Console cover broke twice Headlights repeatedly replaced, failing calibration Backup camera feed going black; needed replacement Headlight control module needed replacement Rattle in front door Dashboard speaker grill falling off Persistent front-end shake at highway speeds (tires rebalanced twice) Steering-responsive headlights fail to return to center, requiring a vehicle restart Recent repairs haven’t resolved these issues. The headlights still fail to center, the infotainment system continues to go black, and the backup camera still malfunctions. A software update is expected in January, but I need a solution in the meantime. Please help us resolve this situation—it's financially and practically unsustainable.
Corrective Action:
Dear National Highway Traffic Safety Administration, I am writing to express my frustration with the ongoing issues with my Volkswagen Atlas Cross Sport. Despite repeated repair efforts, the situation has become unsustainable. As a one-car household, visiting the dealership multiple times a month is both financially and personally stressful. While the service department has been excellent in trying to address the problems, the recurring issues are straining my relationship with the dealership. I need a reliable vehicle, especially given the $19,000 down payment we cannot afford to lose. We chose the SE model for ethical reasons (no leather), but it has been problematic, and we are now open to other solutions. Here is a list of issues we’ve encountered over the last 10 months: Atlas Number 1 (2 months): Loose exhaust shield Auto Start/Stop feature not functioning Start button unresponsive Rear windows would not close Infotainment system freezing Dashboard speaker grill falling off Rattle in rear door Atlas Number 2 (7 months): Front bumper damaged; required body shop repair Driver's window scratched and replaced Front parking sensors failed Windows malfunction and don’t auto close Infotainment system freezing; display going black Console cover broke twice Headlights repeatedly replaced, failing calibration Backup camera feed going black; needed replacement Headlight control module needed replacement Rattle in front door Dashboard speaker grill falling off Persistent front-end shake at highway speeds (tires rebalanced twice) Steering-responsive headlights fail to return to center, requiring a vehicle restart Recent repairs haven’t resolved these issues. The headlights still fail to center, the infotainment system continues to go black, and the backup camera still malfunctions. A software update is expected in January, but I need a solution in the meantime. Please help us resolve this situation—it's financially and practically unsustainable.
Additional Notes:
Dear National Highway Traffic Safety Administration, I am writing to express my frustration with the ongoing issues with my Volkswagen Atlas Cross Sport. Despite repeated repair efforts, the situation has become unsustainable. As a one-car household, visiting the dealership multiple times a month is both financially and personally stressful. While the service department has been excellent in trying to address the problems, the recurring issues are straining my relationship with the dealership. I need a reliable vehicle, especially given the $19,000 down payment we cannot afford to lose. We chose the SE model for ethical reasons (no leather), but it has been problematic, and we are now open to other solutions. Here is a list of issues we’ve encountered over the last 10 months: Atlas Number 1 (2 months): Loose exhaust shield Auto Start/Stop feature not functioning Start button unresponsive Rear windows would not close Infotainment system freezing Dashboard speaker grill falling off Rattle in rear door Atlas Number 2 (7 months): Front bumper damaged; required body shop repair Driver's window scratched and replaced Front parking sensors failed Windows malfunction and don’t auto close Infotainment system freezing; display going black Console cover broke twice Headlights repeatedly replaced, failing calibration Backup camera feed going black; needed replacement Headlight control module needed replacement Rattle in front door Dashboard speaker grill falling off Persistent front-end shake at highway speeds (tires rebalanced twice) Steering-responsive headlights fail to return to center, requiring a vehicle restart Recent repairs haven’t resolved these issues. The headlights still fail to center, the infotainment system continues to go black, and the backup camera still malfunctions. A software update is expected in January, but I need a solution in the meantime. Please help us resolve this situation—it's financially and practically unsustainable.
Mfg Campaign: 11617392
Recall Date: Oct 1, 2024
Volkswagen Group Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Automatic wipers with rain sensors are not working.
Corrective Action:
Automatic wipers with rain sensors are not working.
Additional Notes:
Automatic wipers with rain sensors are not working.
Mfg Campaign: 11612275
Recall Date: Sep 3, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
65mph or greater steering wheel and suspension vibrates. Vw claims all atlas does it and I need to deal with it.
Corrective Action:
65mph or greater steering wheel and suspension vibrates. Vw claims all atlas does it and I need to deal with it.
Additional Notes:
65mph or greater steering wheel and suspension vibrates. Vw claims all atlas does it and I need to deal with it.
Mfg Campaign: 11609982
Recall Date: Aug 21, 2024
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
65mph or greater steering wheel and suspension vibrates. Vw claims all atlas does it and I need to deal with it.
Corrective Action:
65mph or greater steering wheel and suspension vibrates. Vw claims all atlas does it and I need to deal with it.
Additional Notes:
65mph or greater steering wheel and suspension vibrates. Vw claims all atlas does it and I need to deal with it.
Mfg Campaign: 11609982
Recall Date: Aug 21, 2024
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Spontaneous vehicle fire which resulted in the total loss. Driver and passenger were in the car, managed to escape the vehicle,no injuries. The problem has not been reproduced or confirmed by the dealer or by authorized service center. Not sure if the vehicle or component have been inspected by the manufacturer or insurance representative. Police and firefighters were present on the site of incident. There were no warning lights on the dashboard prior to the incident
Corrective Action:
Spontaneous vehicle fire which resulted in the total loss. Driver and passenger were in the car, managed to escape the vehicle,no injuries. The problem has not been reproduced or confirmed by the dealer or by authorized service center. Not sure if the vehicle or component have been inspected by the manufacturer or insurance representative. Police and firefighters were present on the site of incident. There were no warning lights on the dashboard prior to the incident
Additional Notes:
Spontaneous vehicle fire which resulted in the total loss. Driver and passenger were in the car, managed to escape the vehicle,no injuries. The problem has not been reproduced or confirmed by the dealer or by authorized service center. Not sure if the vehicle or component have been inspected by the manufacturer or insurance representative. Police and firefighters were present on the site of incident. There were no warning lights on the dashboard prior to the incident
Mfg Campaign: 11608935
Recall Date: Aug 16, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Vehicle had multiple engine malfunction lights appear and start/stop failures. Vehicle failed to start properly and speed was limited to prevent damage engine. Happened while I was driving it and I had to pull over and had the vehicle towed. An authorized dealer, Auto Import Inc in Brainerd, MN has had the vehicle since July 29th. They are unable to diagnose the problem, want to send the vehicle elsewhere and VW quality technicians have not shown up to inspect the vehicle. I had noticed prior to the engine failure that my fuel economy was not going down with driving, but rather up, which made me suspicious. Stop and go City driving should not increase fuel economy in the manner which it was. I became nervous about fuel amounts. My last three fill ups were about 6 gallons only after driving 250 miles, equating to 40 mpg, which is way higher than any reported mpg estimate I have a customer care rep and case with VW. They are not helping me at all.
Corrective Action:
Vehicle had multiple engine malfunction lights appear and start/stop failures. Vehicle failed to start properly and speed was limited to prevent damage engine. Happened while I was driving it and I had to pull over and had the vehicle towed. An authorized dealer, Auto Import Inc in Brainerd, MN has had the vehicle since July 29th. They are unable to diagnose the problem, want to send the vehicle elsewhere and VW quality technicians have not shown up to inspect the vehicle. I had noticed prior to the engine failure that my fuel economy was not going down with driving, but rather up, which made me suspicious. Stop and go City driving should not increase fuel economy in the manner which it was. I became nervous about fuel amounts. My last three fill ups were about 6 gallons only after driving 250 miles, equating to 40 mpg, which is way higher than any reported mpg estimate I have a customer care rep and case with VW. They are not helping me at all.
Additional Notes:
Vehicle had multiple engine malfunction lights appear and start/stop failures. Vehicle failed to start properly and speed was limited to prevent damage engine. Happened while I was driving it and I had to pull over and had the vehicle towed. An authorized dealer, Auto Import Inc in Brainerd, MN has had the vehicle since July 29th. They are unable to diagnose the problem, want to send the vehicle elsewhere and VW quality technicians have not shown up to inspect the vehicle. I had noticed prior to the engine failure that my fuel economy was not going down with driving, but rather up, which made me suspicious. Stop and go City driving should not increase fuel economy in the manner which it was. I became nervous about fuel amounts. My last three fill ups were about 6 gallons only after driving 250 miles, equating to 40 mpg, which is way higher than any reported mpg estimate I have a customer care rep and case with VW. They are not helping me at all.
Mfg Campaign: 11607846
Recall Date: Aug 11, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Vehicle had multiple engine malfunction lights appear and start/stop failures. Vehicle failed to start properly and speed was limited to prevent damage engine. Happened while I was driving it and I had to pull over and had the vehicle towed. An authorized dealer, Auto Import Inc in Brainerd, MN has had the vehicle since July 29th. They are unable to diagnose the problem, want to send the vehicle elsewhere and VW quality technicians have not shown up to inspect the vehicle. I had noticed prior to the engine failure that my fuel economy was not going down with driving, but rather up, which made me suspicious. Stop and go City driving should not increase fuel economy in the manner which it was. I became nervous about fuel amounts. My last three fill ups were about 6 gallons only after driving 250 miles, equating to 40 mpg, which is way higher than any reported mpg estimate I have a customer care rep and case with VW. They are not helping me at all.
Corrective Action:
Vehicle had multiple engine malfunction lights appear and start/stop failures. Vehicle failed to start properly and speed was limited to prevent damage engine. Happened while I was driving it and I had to pull over and had the vehicle towed. An authorized dealer, Auto Import Inc in Brainerd, MN has had the vehicle since July 29th. They are unable to diagnose the problem, want to send the vehicle elsewhere and VW quality technicians have not shown up to inspect the vehicle. I had noticed prior to the engine failure that my fuel economy was not going down with driving, but rather up, which made me suspicious. Stop and go City driving should not increase fuel economy in the manner which it was. I became nervous about fuel amounts. My last three fill ups were about 6 gallons only after driving 250 miles, equating to 40 mpg, which is way higher than any reported mpg estimate I have a customer care rep and case with VW. They are not helping me at all.
Additional Notes:
Vehicle had multiple engine malfunction lights appear and start/stop failures. Vehicle failed to start properly and speed was limited to prevent damage engine. Happened while I was driving it and I had to pull over and had the vehicle towed. An authorized dealer, Auto Import Inc in Brainerd, MN has had the vehicle since July 29th. They are unable to diagnose the problem, want to send the vehicle elsewhere and VW quality technicians have not shown up to inspect the vehicle. I had noticed prior to the engine failure that my fuel economy was not going down with driving, but rather up, which made me suspicious. Stop and go City driving should not increase fuel economy in the manner which it was. I became nervous about fuel amounts. My last three fill ups were about 6 gallons only after driving 250 miles, equating to 40 mpg, which is way higher than any reported mpg estimate I have a customer care rep and case with VW. They are not helping me at all.
Mfg Campaign: 11607846
Recall Date: Aug 11, 2024
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Vehicle had multiple engine malfunction lights appear and start/stop failures. Vehicle failed to start properly and speed was limited to prevent damage engine. Happened while I was driving it and I had to pull over and had the vehicle towed. An authorized dealer, Auto Import Inc in Brainerd, MN has had the vehicle since July 29th. They are unable to diagnose the problem, want to send the vehicle elsewhere and VW quality technicians have not shown up to inspect the vehicle. I had noticed prior to the engine failure that my fuel economy was not going down with driving, but rather up, which made me suspicious. Stop and go City driving should not increase fuel economy in the manner which it was. I became nervous about fuel amounts. My last three fill ups were about 6 gallons only after driving 250 miles, equating to 40 mpg, which is way higher than any reported mpg estimate I have a customer care rep and case with VW. They are not helping me at all.
Corrective Action:
Vehicle had multiple engine malfunction lights appear and start/stop failures. Vehicle failed to start properly and speed was limited to prevent damage engine. Happened while I was driving it and I had to pull over and had the vehicle towed. An authorized dealer, Auto Import Inc in Brainerd, MN has had the vehicle since July 29th. They are unable to diagnose the problem, want to send the vehicle elsewhere and VW quality technicians have not shown up to inspect the vehicle. I had noticed prior to the engine failure that my fuel economy was not going down with driving, but rather up, which made me suspicious. Stop and go City driving should not increase fuel economy in the manner which it was. I became nervous about fuel amounts. My last three fill ups were about 6 gallons only after driving 250 miles, equating to 40 mpg, which is way higher than any reported mpg estimate I have a customer care rep and case with VW. They are not helping me at all.
Additional Notes:
Vehicle had multiple engine malfunction lights appear and start/stop failures. Vehicle failed to start properly and speed was limited to prevent damage engine. Happened while I was driving it and I had to pull over and had the vehicle towed. An authorized dealer, Auto Import Inc in Brainerd, MN has had the vehicle since July 29th. They are unable to diagnose the problem, want to send the vehicle elsewhere and VW quality technicians have not shown up to inspect the vehicle. I had noticed prior to the engine failure that my fuel economy was not going down with driving, but rather up, which made me suspicious. Stop and go City driving should not increase fuel economy in the manner which it was. I became nervous about fuel amounts. My last three fill ups were about 6 gallons only after driving 250 miles, equating to 40 mpg, which is way higher than any reported mpg estimate I have a customer care rep and case with VW. They are not helping me at all.
Mfg Campaign: 11607846
Recall Date: Aug 11, 2024
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that several unknown warning lights were illuminated. The contact stated there were audible chimes and alarms sounding during the failure. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 800. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that several unknown warning lights were illuminated. The contact stated there were audible chimes and alarms sounding during the failure. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 800. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that several unknown warning lights were illuminated. The contact stated there were audible chimes and alarms sounding during the failure. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 800. VIN tool confirms parts not available.
Mfg Campaign: 11607109
Recall Date: Aug 7, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that several unknown warning lights were illuminated. The contact stated there were audible chimes and alarms sounding during the failure. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 800. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that several unknown warning lights were illuminated. The contact stated there were audible chimes and alarms sounding during the failure. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 800. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that several unknown warning lights were illuminated. The contact stated there were audible chimes and alarms sounding during the failure. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 800. VIN tool confirms parts not available.
Mfg Campaign: 11607109
Recall Date: Aug 7, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
forward brake assist will fail without warning : cruise control will stop working : brakes will sometimes be applied without warning causing danger to other drivers. Dealership tried to fix multiple times without success. Dealer scan tool found intermittent code C110BFO in system but not present while in shop. I was told not to bring car back to shop unless problem was active. Since car was last in shop above problems have occurred but I am usually on the road and cannot get to shop before problems fix themselves.
Corrective Action:
forward brake assist will fail without warning : cruise control will stop working : brakes will sometimes be applied without warning causing danger to other drivers. Dealership tried to fix multiple times without success. Dealer scan tool found intermittent code C110BFO in system but not present while in shop. I was told not to bring car back to shop unless problem was active. Since car was last in shop above problems have occurred but I am usually on the road and cannot get to shop before problems fix themselves.
Additional Notes:
forward brake assist will fail without warning : cruise control will stop working : brakes will sometimes be applied without warning causing danger to other drivers. Dealership tried to fix multiple times without success. Dealer scan tool found intermittent code C110BFO in system but not present while in shop. I was told not to bring car back to shop unless problem was active. Since car was last in shop above problems have occurred but I am usually on the road and cannot get to shop before problems fix themselves.
Mfg Campaign: 11603811
Recall Date: Jul 22, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
forward brake assist will fail without warning : cruise control will stop working : brakes will sometimes be applied without warning causing danger to other drivers. Dealership tried to fix multiple times without success. Dealer scan tool found intermittent code C110BFO in system but not present while in shop. I was told not to bring car back to shop unless problem was active. Since car was last in shop above problems have occurred but I am usually on the road and cannot get to shop before problems fix themselves.
Corrective Action:
forward brake assist will fail without warning : cruise control will stop working : brakes will sometimes be applied without warning causing danger to other drivers. Dealership tried to fix multiple times without success. Dealer scan tool found intermittent code C110BFO in system but not present while in shop. I was told not to bring car back to shop unless problem was active. Since car was last in shop above problems have occurred but I am usually on the road and cannot get to shop before problems fix themselves.
Additional Notes:
forward brake assist will fail without warning : cruise control will stop working : brakes will sometimes be applied without warning causing danger to other drivers. Dealership tried to fix multiple times without success. Dealer scan tool found intermittent code C110BFO in system but not present while in shop. I was told not to bring car back to shop unless problem was active. Since car was last in shop above problems have occurred but I am usually on the road and cannot get to shop before problems fix themselves.
Mfg Campaign: 11603811
Recall Date: Jul 22, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
forward brake assist will fail without warning : cruise control will stop working : brakes will sometimes be applied without warning causing danger to other drivers. Dealership tried to fix multiple times without success. Dealer scan tool found intermittent code C110BFO in system but not present while in shop. I was told not to bring car back to shop unless problem was active. Since car was last in shop above problems have occurred but I am usually on the road and cannot get to shop before problems fix themselves.
Corrective Action:
forward brake assist will fail without warning : cruise control will stop working : brakes will sometimes be applied without warning causing danger to other drivers. Dealership tried to fix multiple times without success. Dealer scan tool found intermittent code C110BFO in system but not present while in shop. I was told not to bring car back to shop unless problem was active. Since car was last in shop above problems have occurred but I am usually on the road and cannot get to shop before problems fix themselves.
Additional Notes:
forward brake assist will fail without warning : cruise control will stop working : brakes will sometimes be applied without warning causing danger to other drivers. Dealership tried to fix multiple times without success. Dealer scan tool found intermittent code C110BFO in system but not present while in shop. I was told not to bring car back to shop unless problem was active. Since car was last in shop above problems have occurred but I am usually on the road and cannot get to shop before problems fix themselves.
Mfg Campaign: 11603811
Recall Date: Jul 22, 2024
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