Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Atlas vehicles. The driver's side impact air bag may be missing a weld at the side air bag housing.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 69FK
Recall Date: Oct 4, 2023
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 69FB
Recall Date: Mar 29, 2023
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Tiguan LWB, Golf Sportswagen A7, Golf Alltrack, Golf R GP, Audi Q3, Audi A3 Cabriolet, 2019-2020 Jetta NF, Jetta GLI, Golf GTI, Atlas, Golf A7, Audi A3, 2020-2021 Atlas Cross Sport, and 2021 Atlas FL vehicles. The tire pressure monitoring system may not detect an air pressure loss in adequate time when deflating occurs among all four tires simultaneously. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: AU:45J7,VW:45J6,45J8
Recall Date: Oct 31, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019-2020 Atlas, 2020-2023 Atlas Cross Sport, and 2021-2023 Atlas FL vehicles. The door wiring harness electrical contacts may corrode, disrupting the electrical connection and delaying the deployment of the driver or passenger front side air bag during a side impact crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 97GF
Recall Date: Mar 28, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020-2021 Atlas Cross Sport vehicles equipped with accessory side steps. The reduced Gross Vehicle Weight Rating (GVWR) label, reflecting the additional weight of the side steps, was not installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 09D9
Recall Date: Feb 16, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Atlas vehicles equipped with Continental tires. On the affected vehicles, it is possible that one or more tires were cured for too long during tire production.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 44R1
Recall Date: Mar 5, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Atlas vehicles. The suction jet in the fuel tank may have been welded in the incorrect position allowing fuel to leak. Additionally, the vehicle may stall due to uneven fuel distribution.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20BU
Recall Date: Aug 21, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2020 Volkswagen Passat and 2018-2019 Atlas vehicles. The blocking cap disabling the adjustment of the headlight's horizontal aim may not have been installed. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 94L9
Recall Date: May 22, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Atlas and 2020 Passat vehicles. An incorrect driver and/or front passenger side impact air bag may have been installed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69Y8
Recall Date: Mar 20, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas, 2015 Volkswagen Golf SportWagen, and 2019 Volkswagen Jetta vehicles. The rear coil springs may prematurely fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42J2/42J3
Recall Date: Dec 19, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas and Tiguan and 2019 Volkswagen Jetta vehicles that do not have keyless entry. The instrument cluster may not provide an audible warning to let the driver know that the key is still in the ignition when the door is open. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 90L3 / 90L4
Recall Date: Nov 26, 2018
Consumer Complaints
619 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
UPON ACCELERATING MY 2019 VW ATLAS DOWN AN EMPTY STREET BETWEEN 10 TO 20 MILES PER HOUR THE AUTONAMOUS EMERGENCY BRAKE SENSOR MALFUNCTIONED AND THE CAR SUDDENLY CAME TO A COMPLETE STOP JOLTING US FORWARD. IT WAS SO UNEXPECTED THAT MY HANDS SLIPPED OFF THE STEERING WHEEL AND LANDED ON THE DASH BOARD. THE HALT CAME WITH A VERY LOUD NOISE. AS I EXPLAINED TO THE DEALERSHIP TECHNICIAN AND VW CORPORATE OFFICE REGIONAL CASE MANAGER, THERE WAS NO VEHICLE IN FRONT OF ME. THERE WERE NO PEDESTRIANS, ANIMALS, OBSTACLES, ETC. ON THE ROADWAY. THE DAY WAS SUNNY AND THE GRILL EMBLEM THAT HOUSES THE SYSTEM SENSOR WAS UNOBSTRUCTED AND CLEAN. IF THERE WOULD HAVE BEEN A VEHICLE BEHIND ME I WOULD HAVE BEEN REAR ENDED. THE DEALERSHIP TOLD ME THAT "THEY COULD NOT DUPLICATE THE ISSUE" AND PER CORPORATE ENGINEERS THE SENSOR IS WORKING PER SPECIFICATIONS AND NO FAULT CODES WERE FOUND WITH THE SENSOR. IMAGINE RECEIVING THIS EXPLANATION AFTER THAT SCARY INCIDENT HAPPENS TO YOU OUT OF NO WHERE. NOW I CAN'T GET BACK INTO THE VEHICLE WITHOUT THINKING WHEN IT WILL HAPPEN NEXT. TOO HAVE WRITTEN A LETTER TO THE CEO OF VOLKSWAGEN SEEKING A RESOLUTION TO THE PROBLEM. MY THOUGHT IS THAT IT'S A PROBLEM WITH THE SENSOR'S SOFTWARE CODE AND VOLKSWAGEN DOESN'T HAVE A SOLUTION. PLEASE I ASK THAT THIS ISSUE BE INVESTIGATED AND A RECALL BE ISSUED. THE INTERNET HAS INFO ON OTHER OWNERS WITH SAME ISSUE ALONG WITH A CLASS ACTION LAWSUIT FILED IN CALIFORNIA AGAINST VW FOR THE SAME ISSUE. THANK YOU. *JS
Corrective Action:
UPON ACCELERATING MY 2019 VW ATLAS DOWN AN EMPTY STREET BETWEEN 10 TO 20 MILES PER HOUR THE AUTONAMOUS EMERGENCY BRAKE SENSOR MALFUNCTIONED AND THE CAR SUDDENLY CAME TO A COMPLETE STOP JOLTING US FORWARD. IT WAS SO UNEXPECTED THAT MY HANDS SLIPPED OFF THE STEERING WHEEL AND LANDED ON THE DASH BOARD. THE HALT CAME WITH A VERY LOUD NOISE. AS I EXPLAINED TO THE DEALERSHIP TECHNICIAN AND VW CORPORATE OFFICE REGIONAL CASE MANAGER, THERE WAS NO VEHICLE IN FRONT OF ME. THERE WERE NO PEDESTRIANS, ANIMALS, OBSTACLES, ETC. ON THE ROADWAY. THE DAY WAS SUNNY AND THE GRILL EMBLEM THAT HOUSES THE SYSTEM SENSOR WAS UNOBSTRUCTED AND CLEAN. IF THERE WOULD HAVE BEEN A VEHICLE BEHIND ME I WOULD HAVE BEEN REAR ENDED. THE DEALERSHIP TOLD ME THAT "THEY COULD NOT DUPLICATE THE ISSUE" AND PER CORPORATE ENGINEERS THE SENSOR IS WORKING PER SPECIFICATIONS AND NO FAULT CODES WERE FOUND WITH THE SENSOR. IMAGINE RECEIVING THIS EXPLANATION AFTER THAT SCARY INCIDENT HAPPENS TO YOU OUT OF NO WHERE. NOW I CAN'T GET BACK INTO THE VEHICLE WITHOUT THINKING WHEN IT WILL HAPPEN NEXT. TOO HAVE WRITTEN A LETTER TO THE CEO OF VOLKSWAGEN SEEKING A RESOLUTION TO THE PROBLEM. MY THOUGHT IS THAT IT'S A PROBLEM WITH THE SENSOR'S SOFTWARE CODE AND VOLKSWAGEN DOESN'T HAVE A SOLUTION. PLEASE I ASK THAT THIS ISSUE BE INVESTIGATED AND A RECALL BE ISSUED. THE INTERNET HAS INFO ON OTHER OWNERS WITH SAME ISSUE ALONG WITH A CLASS ACTION LAWSUIT FILED IN CALIFORNIA AGAINST VW FOR THE SAME ISSUE. THANK YOU. *JS
Additional Notes:
UPON ACCELERATING MY 2019 VW ATLAS DOWN AN EMPTY STREET BETWEEN 10 TO 20 MILES PER HOUR THE AUTONAMOUS EMERGENCY BRAKE SENSOR MALFUNCTIONED AND THE CAR SUDDENLY CAME TO A COMPLETE STOP JOLTING US FORWARD. IT WAS SO UNEXPECTED THAT MY HANDS SLIPPED OFF THE STEERING WHEEL AND LANDED ON THE DASH BOARD. THE HALT CAME WITH A VERY LOUD NOISE. AS I EXPLAINED TO THE DEALERSHIP TECHNICIAN AND VW CORPORATE OFFICE REGIONAL CASE MANAGER, THERE WAS NO VEHICLE IN FRONT OF ME. THERE WERE NO PEDESTRIANS, ANIMALS, OBSTACLES, ETC. ON THE ROADWAY. THE DAY WAS SUNNY AND THE GRILL EMBLEM THAT HOUSES THE SYSTEM SENSOR WAS UNOBSTRUCTED AND CLEAN. IF THERE WOULD HAVE BEEN A VEHICLE BEHIND ME I WOULD HAVE BEEN REAR ENDED. THE DEALERSHIP TOLD ME THAT "THEY COULD NOT DUPLICATE THE ISSUE" AND PER CORPORATE ENGINEERS THE SENSOR IS WORKING PER SPECIFICATIONS AND NO FAULT CODES WERE FOUND WITH THE SENSOR. IMAGINE RECEIVING THIS EXPLANATION AFTER THAT SCARY INCIDENT HAPPENS TO YOU OUT OF NO WHERE. NOW I CAN'T GET BACK INTO THE VEHICLE WITHOUT THINKING WHEN IT WILL HAPPEN NEXT. TOO HAVE WRITTEN A LETTER TO THE CEO OF VOLKSWAGEN SEEKING A RESOLUTION TO THE PROBLEM. MY THOUGHT IS THAT IT'S A PROBLEM WITH THE SENSOR'S SOFTWARE CODE AND VOLKSWAGEN DOESN'T HAVE A SOLUTION. PLEASE I ASK THAT THIS ISSUE BE INVESTIGATED AND A RECALL BE ISSUED. THE INTERNET HAS INFO ON OTHER OWNERS WITH SAME ISSUE ALONG WITH A CLASS ACTION LAWSUIT FILED IN CALIFORNIA AGAINST VW FOR THE SAME ISSUE. THANK YOU. *JS
Mfg Campaign: 11254778
Recall Date: Sep 11, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
UPON ACCELERATING MY 2019 VW ATLAS DOWN AN EMPTY STREET BETWEEN 10 TO 20 MILES PER HOUR THE AUTONAMOUS EMERGENCY BRAKE SENSOR MALFUNCTIONED AND THE CAR SUDDENLY CAME TO A COMPLETE STOP JOLTING US FORWARD. IT WAS SO UNEXPECTED THAT MY HANDS SLIPPED OFF THE STEERING WHEEL AND LANDED ON THE DASH BOARD. THE HALT CAME WITH A VERY LOUD NOISE. AS I EXPLAINED TO THE DEALERSHIP TECHNICIAN AND VW CORPORATE OFFICE REGIONAL CASE MANAGER, THERE WAS NO VEHICLE IN FRONT OF ME. THERE WERE NO PEDESTRIANS, ANIMALS, OBSTACLES, ETC. ON THE ROADWAY. THE DAY WAS SUNNY AND THE GRILL EMBLEM THAT HOUSES THE SYSTEM SENSOR WAS UNOBSTRUCTED AND CLEAN. IF THERE WOULD HAVE BEEN A VEHICLE BEHIND ME I WOULD HAVE BEEN REAR ENDED. THE DEALERSHIP TOLD ME THAT "THEY COULD NOT DUPLICATE THE ISSUE" AND PER CORPORATE ENGINEERS THE SENSOR IS WORKING PER SPECIFICATIONS AND NO FAULT CODES WERE FOUND WITH THE SENSOR. IMAGINE RECEIVING THIS EXPLANATION AFTER THAT SCARY INCIDENT HAPPENS TO YOU OUT OF NO WHERE. NOW I CAN'T GET BACK INTO THE VEHICLE WITHOUT THINKING WHEN IT WILL HAPPEN NEXT. TOO HAVE WRITTEN A LETTER TO THE CEO OF VOLKSWAGEN SEEKING A RESOLUTION TO THE PROBLEM. MY THOUGHT IS THAT IT'S A PROBLEM WITH THE SENSOR'S SOFTWARE CODE AND VOLKSWAGEN DOESN'T HAVE A SOLUTION. PLEASE I ASK THAT THIS ISSUE BE INVESTIGATED AND A RECALL BE ISSUED. THE INTERNET HAS INFO ON OTHER OWNERS WITH SAME ISSUE ALONG WITH A CLASS ACTION LAWSUIT FILED IN CALIFORNIA AGAINST VW FOR THE SAME ISSUE. THANK YOU. *JS
Corrective Action:
UPON ACCELERATING MY 2019 VW ATLAS DOWN AN EMPTY STREET BETWEEN 10 TO 20 MILES PER HOUR THE AUTONAMOUS EMERGENCY BRAKE SENSOR MALFUNCTIONED AND THE CAR SUDDENLY CAME TO A COMPLETE STOP JOLTING US FORWARD. IT WAS SO UNEXPECTED THAT MY HANDS SLIPPED OFF THE STEERING WHEEL AND LANDED ON THE DASH BOARD. THE HALT CAME WITH A VERY LOUD NOISE. AS I EXPLAINED TO THE DEALERSHIP TECHNICIAN AND VW CORPORATE OFFICE REGIONAL CASE MANAGER, THERE WAS NO VEHICLE IN FRONT OF ME. THERE WERE NO PEDESTRIANS, ANIMALS, OBSTACLES, ETC. ON THE ROADWAY. THE DAY WAS SUNNY AND THE GRILL EMBLEM THAT HOUSES THE SYSTEM SENSOR WAS UNOBSTRUCTED AND CLEAN. IF THERE WOULD HAVE BEEN A VEHICLE BEHIND ME I WOULD HAVE BEEN REAR ENDED. THE DEALERSHIP TOLD ME THAT "THEY COULD NOT DUPLICATE THE ISSUE" AND PER CORPORATE ENGINEERS THE SENSOR IS WORKING PER SPECIFICATIONS AND NO FAULT CODES WERE FOUND WITH THE SENSOR. IMAGINE RECEIVING THIS EXPLANATION AFTER THAT SCARY INCIDENT HAPPENS TO YOU OUT OF NO WHERE. NOW I CAN'T GET BACK INTO THE VEHICLE WITHOUT THINKING WHEN IT WILL HAPPEN NEXT. TOO HAVE WRITTEN A LETTER TO THE CEO OF VOLKSWAGEN SEEKING A RESOLUTION TO THE PROBLEM. MY THOUGHT IS THAT IT'S A PROBLEM WITH THE SENSOR'S SOFTWARE CODE AND VOLKSWAGEN DOESN'T HAVE A SOLUTION. PLEASE I ASK THAT THIS ISSUE BE INVESTIGATED AND A RECALL BE ISSUED. THE INTERNET HAS INFO ON OTHER OWNERS WITH SAME ISSUE ALONG WITH A CLASS ACTION LAWSUIT FILED IN CALIFORNIA AGAINST VW FOR THE SAME ISSUE. THANK YOU. *JS
Additional Notes:
UPON ACCELERATING MY 2019 VW ATLAS DOWN AN EMPTY STREET BETWEEN 10 TO 20 MILES PER HOUR THE AUTONAMOUS EMERGENCY BRAKE SENSOR MALFUNCTIONED AND THE CAR SUDDENLY CAME TO A COMPLETE STOP JOLTING US FORWARD. IT WAS SO UNEXPECTED THAT MY HANDS SLIPPED OFF THE STEERING WHEEL AND LANDED ON THE DASH BOARD. THE HALT CAME WITH A VERY LOUD NOISE. AS I EXPLAINED TO THE DEALERSHIP TECHNICIAN AND VW CORPORATE OFFICE REGIONAL CASE MANAGER, THERE WAS NO VEHICLE IN FRONT OF ME. THERE WERE NO PEDESTRIANS, ANIMALS, OBSTACLES, ETC. ON THE ROADWAY. THE DAY WAS SUNNY AND THE GRILL EMBLEM THAT HOUSES THE SYSTEM SENSOR WAS UNOBSTRUCTED AND CLEAN. IF THERE WOULD HAVE BEEN A VEHICLE BEHIND ME I WOULD HAVE BEEN REAR ENDED. THE DEALERSHIP TOLD ME THAT "THEY COULD NOT DUPLICATE THE ISSUE" AND PER CORPORATE ENGINEERS THE SENSOR IS WORKING PER SPECIFICATIONS AND NO FAULT CODES WERE FOUND WITH THE SENSOR. IMAGINE RECEIVING THIS EXPLANATION AFTER THAT SCARY INCIDENT HAPPENS TO YOU OUT OF NO WHERE. NOW I CAN'T GET BACK INTO THE VEHICLE WITHOUT THINKING WHEN IT WILL HAPPEN NEXT. TOO HAVE WRITTEN A LETTER TO THE CEO OF VOLKSWAGEN SEEKING A RESOLUTION TO THE PROBLEM. MY THOUGHT IS THAT IT'S A PROBLEM WITH THE SENSOR'S SOFTWARE CODE AND VOLKSWAGEN DOESN'T HAVE A SOLUTION. PLEASE I ASK THAT THIS ISSUE BE INVESTIGATED AND A RECALL BE ISSUED. THE INTERNET HAS INFO ON OTHER OWNERS WITH SAME ISSUE ALONG WITH A CLASS ACTION LAWSUIT FILED IN CALIFORNIA AGAINST VW FOR THE SAME ISSUE. THANK YOU. *JS
Mfg Campaign: 11254778
Recall Date: Sep 11, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
THE GAS CONSUMPTION IS BELOW WHAT VOLKSWAGEN CLAIMS AND ADVERTISES. OUR CAR AVERAGES 14 MPG INSTEAD OF 19 MPG. ON USER FORUMS, OTHER ATLAS OWNERS HAVE COMPLAINED ABOUT AVERAGING 14 MPG. WHEN WE PUT THE CAR IN REVERSE, IT STARTS TO ROLL FORWARD. THE TRANSMISSION JOLTS WHILE DRIVING. SINCE WE GOT THE CAR, THE CHECK ENGINE LIGHT HAS BEEN ON FOR AN EVAP LEAK. THE DEALERSHIP "FIXED" IT. HOWEVER, SEVERAL HOURS LATER, THE CHECK ENGINE LIGHT CAME BACK ON.
Corrective Action:
THE GAS CONSUMPTION IS BELOW WHAT VOLKSWAGEN CLAIMS AND ADVERTISES. OUR CAR AVERAGES 14 MPG INSTEAD OF 19 MPG. ON USER FORUMS, OTHER ATLAS OWNERS HAVE COMPLAINED ABOUT AVERAGING 14 MPG. WHEN WE PUT THE CAR IN REVERSE, IT STARTS TO ROLL FORWARD. THE TRANSMISSION JOLTS WHILE DRIVING. SINCE WE GOT THE CAR, THE CHECK ENGINE LIGHT HAS BEEN ON FOR AN EVAP LEAK. THE DEALERSHIP "FIXED" IT. HOWEVER, SEVERAL HOURS LATER, THE CHECK ENGINE LIGHT CAME BACK ON.
Additional Notes:
THE GAS CONSUMPTION IS BELOW WHAT VOLKSWAGEN CLAIMS AND ADVERTISES. OUR CAR AVERAGES 14 MPG INSTEAD OF 19 MPG. ON USER FORUMS, OTHER ATLAS OWNERS HAVE COMPLAINED ABOUT AVERAGING 14 MPG. WHEN WE PUT THE CAR IN REVERSE, IT STARTS TO ROLL FORWARD. THE TRANSMISSION JOLTS WHILE DRIVING. SINCE WE GOT THE CAR, THE CHECK ENGINE LIGHT HAS BEEN ON FOR AN EVAP LEAK. THE DEALERSHIP "FIXED" IT. HOWEVER, SEVERAL HOURS LATER, THE CHECK ENGINE LIGHT CAME BACK ON.
Mfg Campaign: 11253796
Recall Date: Sep 7, 2019
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
THE GAS CONSUMPTION IS BELOW WHAT VOLKSWAGEN CLAIMS AND ADVERTISES. OUR CAR AVERAGES 14 MPG INSTEAD OF 19 MPG. ON USER FORUMS, OTHER ATLAS OWNERS HAVE COMPLAINED ABOUT AVERAGING 14 MPG. WHEN WE PUT THE CAR IN REVERSE, IT STARTS TO ROLL FORWARD. THE TRANSMISSION JOLTS WHILE DRIVING. SINCE WE GOT THE CAR, THE CHECK ENGINE LIGHT HAS BEEN ON FOR AN EVAP LEAK. THE DEALERSHIP "FIXED" IT. HOWEVER, SEVERAL HOURS LATER, THE CHECK ENGINE LIGHT CAME BACK ON.
Corrective Action:
THE GAS CONSUMPTION IS BELOW WHAT VOLKSWAGEN CLAIMS AND ADVERTISES. OUR CAR AVERAGES 14 MPG INSTEAD OF 19 MPG. ON USER FORUMS, OTHER ATLAS OWNERS HAVE COMPLAINED ABOUT AVERAGING 14 MPG. WHEN WE PUT THE CAR IN REVERSE, IT STARTS TO ROLL FORWARD. THE TRANSMISSION JOLTS WHILE DRIVING. SINCE WE GOT THE CAR, THE CHECK ENGINE LIGHT HAS BEEN ON FOR AN EVAP LEAK. THE DEALERSHIP "FIXED" IT. HOWEVER, SEVERAL HOURS LATER, THE CHECK ENGINE LIGHT CAME BACK ON.
Additional Notes:
THE GAS CONSUMPTION IS BELOW WHAT VOLKSWAGEN CLAIMS AND ADVERTISES. OUR CAR AVERAGES 14 MPG INSTEAD OF 19 MPG. ON USER FORUMS, OTHER ATLAS OWNERS HAVE COMPLAINED ABOUT AVERAGING 14 MPG. WHEN WE PUT THE CAR IN REVERSE, IT STARTS TO ROLL FORWARD. THE TRANSMISSION JOLTS WHILE DRIVING. SINCE WE GOT THE CAR, THE CHECK ENGINE LIGHT HAS BEEN ON FOR AN EVAP LEAK. THE DEALERSHIP "FIXED" IT. HOWEVER, SEVERAL HOURS LATER, THE CHECK ENGINE LIGHT CAME BACK ON.
Mfg Campaign: 11253796
Recall Date: Sep 7, 2019
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE GAS CONSUMPTION IS BELOW WHAT VOLKSWAGEN CLAIMS AND ADVERTISES. OUR CAR AVERAGES 14 MPG INSTEAD OF 19 MPG. ON USER FORUMS, OTHER ATLAS OWNERS HAVE COMPLAINED ABOUT AVERAGING 14 MPG. WHEN WE PUT THE CAR IN REVERSE, IT STARTS TO ROLL FORWARD. THE TRANSMISSION JOLTS WHILE DRIVING. SINCE WE GOT THE CAR, THE CHECK ENGINE LIGHT HAS BEEN ON FOR AN EVAP LEAK. THE DEALERSHIP "FIXED" IT. HOWEVER, SEVERAL HOURS LATER, THE CHECK ENGINE LIGHT CAME BACK ON.
Corrective Action:
THE GAS CONSUMPTION IS BELOW WHAT VOLKSWAGEN CLAIMS AND ADVERTISES. OUR CAR AVERAGES 14 MPG INSTEAD OF 19 MPG. ON USER FORUMS, OTHER ATLAS OWNERS HAVE COMPLAINED ABOUT AVERAGING 14 MPG. WHEN WE PUT THE CAR IN REVERSE, IT STARTS TO ROLL FORWARD. THE TRANSMISSION JOLTS WHILE DRIVING. SINCE WE GOT THE CAR, THE CHECK ENGINE LIGHT HAS BEEN ON FOR AN EVAP LEAK. THE DEALERSHIP "FIXED" IT. HOWEVER, SEVERAL HOURS LATER, THE CHECK ENGINE LIGHT CAME BACK ON.
Additional Notes:
THE GAS CONSUMPTION IS BELOW WHAT VOLKSWAGEN CLAIMS AND ADVERTISES. OUR CAR AVERAGES 14 MPG INSTEAD OF 19 MPG. ON USER FORUMS, OTHER ATLAS OWNERS HAVE COMPLAINED ABOUT AVERAGING 14 MPG. WHEN WE PUT THE CAR IN REVERSE, IT STARTS TO ROLL FORWARD. THE TRANSMISSION JOLTS WHILE DRIVING. SINCE WE GOT THE CAR, THE CHECK ENGINE LIGHT HAS BEEN ON FOR AN EVAP LEAK. THE DEALERSHIP "FIXED" IT. HOWEVER, SEVERAL HOURS LATER, THE CHECK ENGINE LIGHT CAME BACK ON.
Mfg Campaign: 11253796
Recall Date: Sep 7, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
ENGINE LIGHT IS ON... INTERIOR SMELLS LIKE GAS AND GAS GAGE IS SHOWING LOW LEVEL VERY FAST.
Corrective Action:
ENGINE LIGHT IS ON... INTERIOR SMELLS LIKE GAS AND GAS GAGE IS SHOWING LOW LEVEL VERY FAST.
Additional Notes:
ENGINE LIGHT IS ON... INTERIOR SMELLS LIKE GAS AND GAS GAGE IS SHOWING LOW LEVEL VERY FAST.
Mfg Campaign: 11253697
Recall Date: Sep 6, 2019
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ENGINE LIGHT IS ON... INTERIOR SMELLS LIKE GAS AND GAS GAGE IS SHOWING LOW LEVEL VERY FAST.
Corrective Action:
ENGINE LIGHT IS ON... INTERIOR SMELLS LIKE GAS AND GAS GAGE IS SHOWING LOW LEVEL VERY FAST.
Additional Notes:
ENGINE LIGHT IS ON... INTERIOR SMELLS LIKE GAS AND GAS GAGE IS SHOWING LOW LEVEL VERY FAST.
Mfg Campaign: 11253697
Recall Date: Sep 6, 2019
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
EMERGENCY BRAKE ACTIVATED WHEN THE VEHICLE WAS IN MOTION AND TURNING TOWARDS AN OPEN PARKING SPACE. NOTHING WAS IN FRONT OF THE VEHICLE AT THE TIME OF THE EMERGENCY BRAKE DEPLOYING. THIS LEFT THE VEHICLE STUCK IN THE MIDDLE OF PARKING LANE AND COULD HAVE BEEN HIT BY CROSS TRAFFIC.
Corrective Action:
EMERGENCY BRAKE ACTIVATED WHEN THE VEHICLE WAS IN MOTION AND TURNING TOWARDS AN OPEN PARKING SPACE. NOTHING WAS IN FRONT OF THE VEHICLE AT THE TIME OF THE EMERGENCY BRAKE DEPLOYING. THIS LEFT THE VEHICLE STUCK IN THE MIDDLE OF PARKING LANE AND COULD HAVE BEEN HIT BY CROSS TRAFFIC.
Additional Notes:
EMERGENCY BRAKE ACTIVATED WHEN THE VEHICLE WAS IN MOTION AND TURNING TOWARDS AN OPEN PARKING SPACE. NOTHING WAS IN FRONT OF THE VEHICLE AT THE TIME OF THE EMERGENCY BRAKE DEPLOYING. THIS LEFT THE VEHICLE STUCK IN THE MIDDLE OF PARKING LANE AND COULD HAVE BEEN HIT BY CROSS TRAFFIC.
Mfg Campaign: 11253281
Recall Date: Sep 4, 2019
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE CAR IS 6 MONTHS OLD. WE HAVE 5 DOCUMENTED CASES OF THE VEHICLE STOPPING/BRAKING ON IT'S OWN FOR NO REASON. THE DEALER AND VW CORPORATE DO NOT HAVE A FIX AND SUGGESTED WE KEEP DRIVING IT TO GET MORE DOCUMENTED OCCURRENCES. THE VEHICLE POSES AN EXTREME SAFETY RISK AT THIS TIME DUE TO FAULTY BRAKING ASSIST MECHANISMS. 2 OF THE 5 OCCURRENCES INVOLVED IT THROWING THE PARKING BRAKE ON BY ITSELF AND THE OTHER 3 WERE DRASTIC SLOW DOWNS WITH NOTHING AROUND. ALL INCIDENTS REPORTS ARE ATTACHED AND ARE EXACTLY WHAT WAS TURNED INTO THE DEALER AND VW CORPORATE.
Corrective Action:
THE CAR IS 6 MONTHS OLD. WE HAVE 5 DOCUMENTED CASES OF THE VEHICLE STOPPING/BRAKING ON IT'S OWN FOR NO REASON. THE DEALER AND VW CORPORATE DO NOT HAVE A FIX AND SUGGESTED WE KEEP DRIVING IT TO GET MORE DOCUMENTED OCCURRENCES. THE VEHICLE POSES AN EXTREME SAFETY RISK AT THIS TIME DUE TO FAULTY BRAKING ASSIST MECHANISMS. 2 OF THE 5 OCCURRENCES INVOLVED IT THROWING THE PARKING BRAKE ON BY ITSELF AND THE OTHER 3 WERE DRASTIC SLOW DOWNS WITH NOTHING AROUND. ALL INCIDENTS REPORTS ARE ATTACHED AND ARE EXACTLY WHAT WAS TURNED INTO THE DEALER AND VW CORPORATE.
Additional Notes:
THE CAR IS 6 MONTHS OLD. WE HAVE 5 DOCUMENTED CASES OF THE VEHICLE STOPPING/BRAKING ON IT'S OWN FOR NO REASON. THE DEALER AND VW CORPORATE DO NOT HAVE A FIX AND SUGGESTED WE KEEP DRIVING IT TO GET MORE DOCUMENTED OCCURRENCES. THE VEHICLE POSES AN EXTREME SAFETY RISK AT THIS TIME DUE TO FAULTY BRAKING ASSIST MECHANISMS. 2 OF THE 5 OCCURRENCES INVOLVED IT THROWING THE PARKING BRAKE ON BY ITSELF AND THE OTHER 3 WERE DRASTIC SLOW DOWNS WITH NOTHING AROUND. ALL INCIDENTS REPORTS ARE ATTACHED AND ARE EXACTLY WHAT WAS TURNED INTO THE DEALER AND VW CORPORATE.
Mfg Campaign: 11246080
Recall Date: Aug 23, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
THE CAR IS 6 MONTHS OLD. WE HAVE 5 DOCUMENTED CASES OF THE VEHICLE STOPPING/BRAKING ON IT'S OWN FOR NO REASON. THE DEALER AND VW CORPORATE DO NOT HAVE A FIX AND SUGGESTED WE KEEP DRIVING IT TO GET MORE DOCUMENTED OCCURRENCES. THE VEHICLE POSES AN EXTREME SAFETY RISK AT THIS TIME DUE TO FAULTY BRAKING ASSIST MECHANISMS. 2 OF THE 5 OCCURRENCES INVOLVED IT THROWING THE PARKING BRAKE ON BY ITSELF AND THE OTHER 3 WERE DRASTIC SLOW DOWNS WITH NOTHING AROUND. ALL INCIDENTS REPORTS ARE ATTACHED AND ARE EXACTLY WHAT WAS TURNED INTO THE DEALER AND VW CORPORATE.
Corrective Action:
THE CAR IS 6 MONTHS OLD. WE HAVE 5 DOCUMENTED CASES OF THE VEHICLE STOPPING/BRAKING ON IT'S OWN FOR NO REASON. THE DEALER AND VW CORPORATE DO NOT HAVE A FIX AND SUGGESTED WE KEEP DRIVING IT TO GET MORE DOCUMENTED OCCURRENCES. THE VEHICLE POSES AN EXTREME SAFETY RISK AT THIS TIME DUE TO FAULTY BRAKING ASSIST MECHANISMS. 2 OF THE 5 OCCURRENCES INVOLVED IT THROWING THE PARKING BRAKE ON BY ITSELF AND THE OTHER 3 WERE DRASTIC SLOW DOWNS WITH NOTHING AROUND. ALL INCIDENTS REPORTS ARE ATTACHED AND ARE EXACTLY WHAT WAS TURNED INTO THE DEALER AND VW CORPORATE.
Additional Notes:
THE CAR IS 6 MONTHS OLD. WE HAVE 5 DOCUMENTED CASES OF THE VEHICLE STOPPING/BRAKING ON IT'S OWN FOR NO REASON. THE DEALER AND VW CORPORATE DO NOT HAVE A FIX AND SUGGESTED WE KEEP DRIVING IT TO GET MORE DOCUMENTED OCCURRENCES. THE VEHICLE POSES AN EXTREME SAFETY RISK AT THIS TIME DUE TO FAULTY BRAKING ASSIST MECHANISMS. 2 OF THE 5 OCCURRENCES INVOLVED IT THROWING THE PARKING BRAKE ON BY ITSELF AND THE OTHER 3 WERE DRASTIC SLOW DOWNS WITH NOTHING AROUND. ALL INCIDENTS REPORTS ARE ATTACHED AND ARE EXACTLY WHAT WAS TURNED INTO THE DEALER AND VW CORPORATE.
Mfg Campaign: 11246080
Recall Date: Aug 23, 2019
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE
Potential Consequences:
TL* THE CONTACT OWNS A 2019 VOLKSWAGEN ATLAS. WHILE DRIVING UP AN INCLINED ROAD AND MAKING A LEFT TURN, THE COLLISION AVOIDANCE SYSTEM BEEPED WHILE ERRONEOUSLY SENSING SOMETHING WAS AHEAD OF THE VEHICLE. ALSO, WHILE THE VEHICLE WAS IN REVERSE, THE BACK-UP CAMERA DID NOT IMMEDIATELY DISPLAY THE PERSON WALKING BEHIND THE VEHICLE. THE PERSON WAS NOT DISPLAYED ON THE CAMERA UNTIL THEY WERE IN THE MIDDLE OF THE SCREEN. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. NORM REEVES VOLKSWAGEN (20 AUTO CENTER DR, IRVIN, CA) WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE OPERATED NORMALLY. THE MANUFACTURER WAS ALSO CONTACTED. THE FAILURE MILEAGE WAS 800.
Corrective Action:
TL* THE CONTACT OWNS A 2019 VOLKSWAGEN ATLAS. WHILE DRIVING UP AN INCLINED ROAD AND MAKING A LEFT TURN, THE COLLISION AVOIDANCE SYSTEM BEEPED WHILE ERRONEOUSLY SENSING SOMETHING WAS AHEAD OF THE VEHICLE. ALSO, WHILE THE VEHICLE WAS IN REVERSE, THE BACK-UP CAMERA DID NOT IMMEDIATELY DISPLAY THE PERSON WALKING BEHIND THE VEHICLE. THE PERSON WAS NOT DISPLAYED ON THE CAMERA UNTIL THEY WERE IN THE MIDDLE OF THE SCREEN. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. NORM REEVES VOLKSWAGEN (20 AUTO CENTER DR, IRVIN, CA) WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE OPERATED NORMALLY. THE MANUFACTURER WAS ALSO CONTACTED. THE FAILURE MILEAGE WAS 800.
Additional Notes:
TL* THE CONTACT OWNS A 2019 VOLKSWAGEN ATLAS. WHILE DRIVING UP AN INCLINED ROAD AND MAKING A LEFT TURN, THE COLLISION AVOIDANCE SYSTEM BEEPED WHILE ERRONEOUSLY SENSING SOMETHING WAS AHEAD OF THE VEHICLE. ALSO, WHILE THE VEHICLE WAS IN REVERSE, THE BACK-UP CAMERA DID NOT IMMEDIATELY DISPLAY THE PERSON WALKING BEHIND THE VEHICLE. THE PERSON WAS NOT DISPLAYED ON THE CAMERA UNTIL THEY WERE IN THE MIDDLE OF THE SCREEN. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. NORM REEVES VOLKSWAGEN (20 AUTO CENTER DR, IRVIN, CA) WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE OPERATED NORMALLY. THE MANUFACTURER WAS ALSO CONTACTED. THE FAILURE MILEAGE WAS 800.
Mfg Campaign: 11245843
Recall Date: Aug 22, 2019
Volkswagen Group Of America, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
TL* THE CONTACT OWNS A 2019 VOLKSWAGEN ATLAS. WHILE DRIVING UP AN INCLINED ROAD AND MAKING A LEFT TURN, THE COLLISION AVOIDANCE SYSTEM BEEPED WHILE ERRONEOUSLY SENSING SOMETHING WAS AHEAD OF THE VEHICLE. ALSO, WHILE THE VEHICLE WAS IN REVERSE, THE BACK-UP CAMERA DID NOT IMMEDIATELY DISPLAY THE PERSON WALKING BEHIND THE VEHICLE. THE PERSON WAS NOT DISPLAYED ON THE CAMERA UNTIL THEY WERE IN THE MIDDLE OF THE SCREEN. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. NORM REEVES VOLKSWAGEN (20 AUTO CENTER DR, IRVIN, CA) WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE OPERATED NORMALLY. THE MANUFACTURER WAS ALSO CONTACTED. THE FAILURE MILEAGE WAS 800.
Corrective Action:
TL* THE CONTACT OWNS A 2019 VOLKSWAGEN ATLAS. WHILE DRIVING UP AN INCLINED ROAD AND MAKING A LEFT TURN, THE COLLISION AVOIDANCE SYSTEM BEEPED WHILE ERRONEOUSLY SENSING SOMETHING WAS AHEAD OF THE VEHICLE. ALSO, WHILE THE VEHICLE WAS IN REVERSE, THE BACK-UP CAMERA DID NOT IMMEDIATELY DISPLAY THE PERSON WALKING BEHIND THE VEHICLE. THE PERSON WAS NOT DISPLAYED ON THE CAMERA UNTIL THEY WERE IN THE MIDDLE OF THE SCREEN. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. NORM REEVES VOLKSWAGEN (20 AUTO CENTER DR, IRVIN, CA) WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE OPERATED NORMALLY. THE MANUFACTURER WAS ALSO CONTACTED. THE FAILURE MILEAGE WAS 800.
Additional Notes:
TL* THE CONTACT OWNS A 2019 VOLKSWAGEN ATLAS. WHILE DRIVING UP AN INCLINED ROAD AND MAKING A LEFT TURN, THE COLLISION AVOIDANCE SYSTEM BEEPED WHILE ERRONEOUSLY SENSING SOMETHING WAS AHEAD OF THE VEHICLE. ALSO, WHILE THE VEHICLE WAS IN REVERSE, THE BACK-UP CAMERA DID NOT IMMEDIATELY DISPLAY THE PERSON WALKING BEHIND THE VEHICLE. THE PERSON WAS NOT DISPLAYED ON THE CAMERA UNTIL THEY WERE IN THE MIDDLE OF THE SCREEN. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. NORM REEVES VOLKSWAGEN (20 AUTO CENTER DR, IRVIN, CA) WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE OPERATED NORMALLY. THE MANUFACTURER WAS ALSO CONTACTED. THE FAILURE MILEAGE WAS 800.
Mfg Campaign: 11245843
Recall Date: Aug 22, 2019
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I WAS DRIVING DOWN A ROAD GOING 35 MPH AND SUDDENLY THE AUTOMATIC BRAKING SYSTEM ENGAGED CAUSING THE VEHICLE TO SLAM ON ITS BRAKES ALMOST COMPLETELY STOPPING. THERE WAS NO ADVANCE WARNING THAT THIS WAS GOING TO OCCUR (E.G. SOUND OR DASHBOARD ALERT). FURTHER THERE WERE NO CARS IN FRONT OF ME, NO PEDESTRIANS, OR ANYTHING ELSE THAT COULD HAVE CAUSED THE FRONT COLLISION AUTOMATIC BRAKING TO ENGAGE. THANKFULLY THERE WAS NO VEHICLE IMMEDIATELY BEHIND ME OR THEY WOULD HAVE SURELY CRASHED INTO ME.
Corrective Action:
I WAS DRIVING DOWN A ROAD GOING 35 MPH AND SUDDENLY THE AUTOMATIC BRAKING SYSTEM ENGAGED CAUSING THE VEHICLE TO SLAM ON ITS BRAKES ALMOST COMPLETELY STOPPING. THERE WAS NO ADVANCE WARNING THAT THIS WAS GOING TO OCCUR (E.G. SOUND OR DASHBOARD ALERT). FURTHER THERE WERE NO CARS IN FRONT OF ME, NO PEDESTRIANS, OR ANYTHING ELSE THAT COULD HAVE CAUSED THE FRONT COLLISION AUTOMATIC BRAKING TO ENGAGE. THANKFULLY THERE WAS NO VEHICLE IMMEDIATELY BEHIND ME OR THEY WOULD HAVE SURELY CRASHED INTO ME.
Additional Notes:
I WAS DRIVING DOWN A ROAD GOING 35 MPH AND SUDDENLY THE AUTOMATIC BRAKING SYSTEM ENGAGED CAUSING THE VEHICLE TO SLAM ON ITS BRAKES ALMOST COMPLETELY STOPPING. THERE WAS NO ADVANCE WARNING THAT THIS WAS GOING TO OCCUR (E.G. SOUND OR DASHBOARD ALERT). FURTHER THERE WERE NO CARS IN FRONT OF ME, NO PEDESTRIANS, OR ANYTHING ELSE THAT COULD HAVE CAUSED THE FRONT COLLISION AUTOMATIC BRAKING TO ENGAGE. THANKFULLY THERE WAS NO VEHICLE IMMEDIATELY BEHIND ME OR THEY WOULD HAVE SURELY CRASHED INTO ME.
Mfg Campaign: 11244779
Recall Date: Aug 18, 2019
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VEHICLE AUTO LOCKS WITH RFID KEYS IN THE CAR WHICH LOCKED CHILD IN THE CAR. DRIVER ENTERED VEHICLE USING RFID KEY FOB (USING TOUCH SENSOR ON DOOR), PLACED 1.5 YEAR OLD CHILD IN THE REAR PASSENGER SIDE 2D ROW SEAT INTO AN APPROVED 5PT CAR SEAT AND SHUT THE DOOR. DRIVER PLACED PURSE WITH KEY FOB INTO PASSENGER SEAT AND SHUT THE DOOR. WALKED AROUND TO PLACE OLDER CHILD INTO DRIVER SIDE 2D ROW SEAT THE DOOR WAS LOCKED AND COULD NOT BE OPENED. ALL DOORS WERE LOCKED DUE TO A 45 SECOND TIMEOUT FEATURE. THE KEYS AND CHILD WERE LOCKED INTO THE CAR REQUIRING FIRST RESPONDERS TO BREAK THE DRIVER'S WINDOW TO UNLOCK THE CAR FROM THE INSIDE. THE ALARM SOUNDED UPON BREAKING THE GLASS, AND WHEN THE UNLOCK BUTTON ON THE DRIVER DOOR WAS PRESSED, THE DOORS UNLOCKED AND THE KEY FOB WAS RETRIEVED TO SILENCE THE ALARM. THE CHILD WAS IN THE VEHICLE FOR OVER 20 MINUTES IN A CA DESERT. THIS OCCURRED ON AN AIR FORCE BASE, WHERE FIRST RESPONDERS LOGGED AND REPORTED THE INCIDENT.
Corrective Action:
VEHICLE AUTO LOCKS WITH RFID KEYS IN THE CAR WHICH LOCKED CHILD IN THE CAR. DRIVER ENTERED VEHICLE USING RFID KEY FOB (USING TOUCH SENSOR ON DOOR), PLACED 1.5 YEAR OLD CHILD IN THE REAR PASSENGER SIDE 2D ROW SEAT INTO AN APPROVED 5PT CAR SEAT AND SHUT THE DOOR. DRIVER PLACED PURSE WITH KEY FOB INTO PASSENGER SEAT AND SHUT THE DOOR. WALKED AROUND TO PLACE OLDER CHILD INTO DRIVER SIDE 2D ROW SEAT THE DOOR WAS LOCKED AND COULD NOT BE OPENED. ALL DOORS WERE LOCKED DUE TO A 45 SECOND TIMEOUT FEATURE. THE KEYS AND CHILD WERE LOCKED INTO THE CAR REQUIRING FIRST RESPONDERS TO BREAK THE DRIVER'S WINDOW TO UNLOCK THE CAR FROM THE INSIDE. THE ALARM SOUNDED UPON BREAKING THE GLASS, AND WHEN THE UNLOCK BUTTON ON THE DRIVER DOOR WAS PRESSED, THE DOORS UNLOCKED AND THE KEY FOB WAS RETRIEVED TO SILENCE THE ALARM. THE CHILD WAS IN THE VEHICLE FOR OVER 20 MINUTES IN A CA DESERT. THIS OCCURRED ON AN AIR FORCE BASE, WHERE FIRST RESPONDERS LOGGED AND REPORTED THE INCIDENT.
Additional Notes:
VEHICLE AUTO LOCKS WITH RFID KEYS IN THE CAR WHICH LOCKED CHILD IN THE CAR. DRIVER ENTERED VEHICLE USING RFID KEY FOB (USING TOUCH SENSOR ON DOOR), PLACED 1.5 YEAR OLD CHILD IN THE REAR PASSENGER SIDE 2D ROW SEAT INTO AN APPROVED 5PT CAR SEAT AND SHUT THE DOOR. DRIVER PLACED PURSE WITH KEY FOB INTO PASSENGER SEAT AND SHUT THE DOOR. WALKED AROUND TO PLACE OLDER CHILD INTO DRIVER SIDE 2D ROW SEAT THE DOOR WAS LOCKED AND COULD NOT BE OPENED. ALL DOORS WERE LOCKED DUE TO A 45 SECOND TIMEOUT FEATURE. THE KEYS AND CHILD WERE LOCKED INTO THE CAR REQUIRING FIRST RESPONDERS TO BREAK THE DRIVER'S WINDOW TO UNLOCK THE CAR FROM THE INSIDE. THE ALARM SOUNDED UPON BREAKING THE GLASS, AND WHEN THE UNLOCK BUTTON ON THE DRIVER DOOR WAS PRESSED, THE DOORS UNLOCKED AND THE KEY FOB WAS RETRIEVED TO SILENCE THE ALARM. THE CHILD WAS IN THE VEHICLE FOR OVER 20 MINUTES IN A CA DESERT. THIS OCCURRED ON AN AIR FORCE BASE, WHERE FIRST RESPONDERS LOGGED AND REPORTED THE INCIDENT.
Mfg Campaign: 11244292
Recall Date: Aug 15, 2019
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
AUTOMATIC COLLISION BRAKING SYSTEM ENGAGES IN SUDDEN AND UNEXPECTED BRAKING WHEN THERE IS NO OBSTACLE (OR CARS) NEAR VEHICLE. AUTOMATIC BRAKES HAVE STOPPED CAR TO A HALT WITHOUT WARNING WHEN DRIVING ON OR TURNING ON SLIGHT SLOPE CITY STREET THAT LEVELS OUT TO THE ROAD. THE SUDDEN BRAKING HAS ALMOST CAUSED COLLISIONS AS VEHICLE STOPS FOR NO REASON WITHOUT WARNING IN MIDDLE OF STREET/TRAFFIC. VERY CONCERNED AS NO WAY TO TURN OFF SYSTEM AND AFRAID TO DRIVE VEHICLE FOR FEAR IT WILL STOP AUTOMATICALLY FOR NO REASON IN HEAVIER TRAFFIC OR ON BRIDGE WHERE ANGLE OF ROAD/BRIDGE MAY SLOPE. THE SUDDEN BRAKING HAS OCCURRED TWICE THIS WEEK AT LOCATION I HAVE TO DRIVE TO EVERY DAY AND CANNOT BYPASS.
Corrective Action:
AUTOMATIC COLLISION BRAKING SYSTEM ENGAGES IN SUDDEN AND UNEXPECTED BRAKING WHEN THERE IS NO OBSTACLE (OR CARS) NEAR VEHICLE. AUTOMATIC BRAKES HAVE STOPPED CAR TO A HALT WITHOUT WARNING WHEN DRIVING ON OR TURNING ON SLIGHT SLOPE CITY STREET THAT LEVELS OUT TO THE ROAD. THE SUDDEN BRAKING HAS ALMOST CAUSED COLLISIONS AS VEHICLE STOPS FOR NO REASON WITHOUT WARNING IN MIDDLE OF STREET/TRAFFIC. VERY CONCERNED AS NO WAY TO TURN OFF SYSTEM AND AFRAID TO DRIVE VEHICLE FOR FEAR IT WILL STOP AUTOMATICALLY FOR NO REASON IN HEAVIER TRAFFIC OR ON BRIDGE WHERE ANGLE OF ROAD/BRIDGE MAY SLOPE. THE SUDDEN BRAKING HAS OCCURRED TWICE THIS WEEK AT LOCATION I HAVE TO DRIVE TO EVERY DAY AND CANNOT BYPASS.
Additional Notes:
AUTOMATIC COLLISION BRAKING SYSTEM ENGAGES IN SUDDEN AND UNEXPECTED BRAKING WHEN THERE IS NO OBSTACLE (OR CARS) NEAR VEHICLE. AUTOMATIC BRAKES HAVE STOPPED CAR TO A HALT WITHOUT WARNING WHEN DRIVING ON OR TURNING ON SLIGHT SLOPE CITY STREET THAT LEVELS OUT TO THE ROAD. THE SUDDEN BRAKING HAS ALMOST CAUSED COLLISIONS AS VEHICLE STOPS FOR NO REASON WITHOUT WARNING IN MIDDLE OF STREET/TRAFFIC. VERY CONCERNED AS NO WAY TO TURN OFF SYSTEM AND AFRAID TO DRIVE VEHICLE FOR FEAR IT WILL STOP AUTOMATICALLY FOR NO REASON IN HEAVIER TRAFFIC OR ON BRIDGE WHERE ANGLE OF ROAD/BRIDGE MAY SLOPE. THE SUDDEN BRAKING HAS OCCURRED TWICE THIS WEEK AT LOCATION I HAVE TO DRIVE TO EVERY DAY AND CANNOT BYPASS.
Mfg Campaign: 11244063
Recall Date: Aug 14, 2019
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
AUTO BRAKING SYSTEM CAUSES CAR TO BRAKE WHEN EXITING A DRIVEWAY. ALERTS TO THE ROAD AS AN OBSTACLE WHEN GOING DOWN AN INCLINE. THE SYSTEM READS ROAD AS AN OBSTACLE, LIKE A PERSON OR CAR. BRAKING SYSTEM CAUSES CAR TO BRAKE LEAVING DRIVEWAYS. CAR COMES TO A COMPLETE STOP, ENGINE CUTS OFF WITH CAR IN TRAFFIC - ONCOMING TRAFFIC. THIS IS THE BRAKE MANUEVERING SYSTEM - READS ROAD AS A HAZARD CAUSING THE CAR TO AUTOMATICALLY APPLY THE BRAKES. BRAKES ARE APPLIED SUDDENLY AND THE FORCE IS AS IF I AM BEING HIT AT A HIGH SPEED FROM BEHIND. THAT IS WHAT I THOUGHT HAPPENED. TAKES 15-20 SECONDS TO RESTART THE CAR, DURING WHICH TIME I 'M IN TRAFFIC OR HALF IN TRAFFIC AND HALF IN THE DRIVEWAY SUBJECT TO GREAT BODILY HARM FROM OTHER CARS THOSE THAT DO NOT EXPECT ME TO BE STOPPED THERE OR FROM CARS BEHIND ME THIS PLACES ME, MY FAMILY, PASSENGERS AND OTHER DRIVERS AT GREAT RISK OF HARM. THIS HAS HAPPENED NUMEROUS TIMES AND AT NUMEROUS DIFFERENT SPEEDS. EACH TIME I HAVE BEEN LUCKY TO HAVE AVOIDED BEING HIT. I HAVE BEEN TOLD THAT THIS IS HOW THE CAR IS DESIGNED AND THAT THERE IS NO FIX FOR THIS EXCEPT TO TURN OFF THE SYSTEM WHICH ALSO TURNS OFF THE SYSTEM SHOULD A HAZARD APPEAR BEFORE MY VEHICLE. I WAS REQUIRED TO TURN OFF THE SYSTEM MYSELF BECAUSE VW HAS STATED IT IS A LIABILITY FOR THEM TO TURN IT OFF. THE DATE LISTED IS THE FIRST TIME IT HAPPENED BUT IT HAS HAPPENED CLOSE TO A DOZEN TIMES. I HAVE TAKEN THE CAR IN TWICE ONLY TO BE TOLD THAT THERE IS NOTHING THEY CAN DO AS THE SYSTEM IS OPERATING AS DESIGNED. VW HAS TOLD ME THAT THE SYSTEM CANNOT DIFFERENTIATE AND TO ENSURE THE BRAKING DOES NOT GO ON (ALTHOUGH IT WILL STILL BEEP AND ALERT) I MUST EXIT ALL DRIVEWAYS NO FASTER THAN 3 MPH. WHEN EXITING INTO HIGH TRAFFIC AREAS, SUCH AS WHERE I LIVE THIS WILL PLACE ME AT GRAVE DANGER.
Corrective Action:
AUTO BRAKING SYSTEM CAUSES CAR TO BRAKE WHEN EXITING A DRIVEWAY. ALERTS TO THE ROAD AS AN OBSTACLE WHEN GOING DOWN AN INCLINE. THE SYSTEM READS ROAD AS AN OBSTACLE, LIKE A PERSON OR CAR. BRAKING SYSTEM CAUSES CAR TO BRAKE LEAVING DRIVEWAYS. CAR COMES TO A COMPLETE STOP, ENGINE CUTS OFF WITH CAR IN TRAFFIC - ONCOMING TRAFFIC. THIS IS THE BRAKE MANUEVERING SYSTEM - READS ROAD AS A HAZARD CAUSING THE CAR TO AUTOMATICALLY APPLY THE BRAKES. BRAKES ARE APPLIED SUDDENLY AND THE FORCE IS AS IF I AM BEING HIT AT A HIGH SPEED FROM BEHIND. THAT IS WHAT I THOUGHT HAPPENED. TAKES 15-20 SECONDS TO RESTART THE CAR, DURING WHICH TIME I 'M IN TRAFFIC OR HALF IN TRAFFIC AND HALF IN THE DRIVEWAY SUBJECT TO GREAT BODILY HARM FROM OTHER CARS THOSE THAT DO NOT EXPECT ME TO BE STOPPED THERE OR FROM CARS BEHIND ME THIS PLACES ME, MY FAMILY, PASSENGERS AND OTHER DRIVERS AT GREAT RISK OF HARM. THIS HAS HAPPENED NUMEROUS TIMES AND AT NUMEROUS DIFFERENT SPEEDS. EACH TIME I HAVE BEEN LUCKY TO HAVE AVOIDED BEING HIT. I HAVE BEEN TOLD THAT THIS IS HOW THE CAR IS DESIGNED AND THAT THERE IS NO FIX FOR THIS EXCEPT TO TURN OFF THE SYSTEM WHICH ALSO TURNS OFF THE SYSTEM SHOULD A HAZARD APPEAR BEFORE MY VEHICLE. I WAS REQUIRED TO TURN OFF THE SYSTEM MYSELF BECAUSE VW HAS STATED IT IS A LIABILITY FOR THEM TO TURN IT OFF. THE DATE LISTED IS THE FIRST TIME IT HAPPENED BUT IT HAS HAPPENED CLOSE TO A DOZEN TIMES. I HAVE TAKEN THE CAR IN TWICE ONLY TO BE TOLD THAT THERE IS NOTHING THEY CAN DO AS THE SYSTEM IS OPERATING AS DESIGNED. VW HAS TOLD ME THAT THE SYSTEM CANNOT DIFFERENTIATE AND TO ENSURE THE BRAKING DOES NOT GO ON (ALTHOUGH IT WILL STILL BEEP AND ALERT) I MUST EXIT ALL DRIVEWAYS NO FASTER THAN 3 MPH. WHEN EXITING INTO HIGH TRAFFIC AREAS, SUCH AS WHERE I LIVE THIS WILL PLACE ME AT GRAVE DANGER.
Additional Notes:
AUTO BRAKING SYSTEM CAUSES CAR TO BRAKE WHEN EXITING A DRIVEWAY. ALERTS TO THE ROAD AS AN OBSTACLE WHEN GOING DOWN AN INCLINE. THE SYSTEM READS ROAD AS AN OBSTACLE, LIKE A PERSON OR CAR. BRAKING SYSTEM CAUSES CAR TO BRAKE LEAVING DRIVEWAYS. CAR COMES TO A COMPLETE STOP, ENGINE CUTS OFF WITH CAR IN TRAFFIC - ONCOMING TRAFFIC. THIS IS THE BRAKE MANUEVERING SYSTEM - READS ROAD AS A HAZARD CAUSING THE CAR TO AUTOMATICALLY APPLY THE BRAKES. BRAKES ARE APPLIED SUDDENLY AND THE FORCE IS AS IF I AM BEING HIT AT A HIGH SPEED FROM BEHIND. THAT IS WHAT I THOUGHT HAPPENED. TAKES 15-20 SECONDS TO RESTART THE CAR, DURING WHICH TIME I 'M IN TRAFFIC OR HALF IN TRAFFIC AND HALF IN THE DRIVEWAY SUBJECT TO GREAT BODILY HARM FROM OTHER CARS THOSE THAT DO NOT EXPECT ME TO BE STOPPED THERE OR FROM CARS BEHIND ME THIS PLACES ME, MY FAMILY, PASSENGERS AND OTHER DRIVERS AT GREAT RISK OF HARM. THIS HAS HAPPENED NUMEROUS TIMES AND AT NUMEROUS DIFFERENT SPEEDS. EACH TIME I HAVE BEEN LUCKY TO HAVE AVOIDED BEING HIT. I HAVE BEEN TOLD THAT THIS IS HOW THE CAR IS DESIGNED AND THAT THERE IS NO FIX FOR THIS EXCEPT TO TURN OFF THE SYSTEM WHICH ALSO TURNS OFF THE SYSTEM SHOULD A HAZARD APPEAR BEFORE MY VEHICLE. I WAS REQUIRED TO TURN OFF THE SYSTEM MYSELF BECAUSE VW HAS STATED IT IS A LIABILITY FOR THEM TO TURN IT OFF. THE DATE LISTED IS THE FIRST TIME IT HAPPENED BUT IT HAS HAPPENED CLOSE TO A DOZEN TIMES. I HAVE TAKEN THE CAR IN TWICE ONLY TO BE TOLD THAT THERE IS NOTHING THEY CAN DO AS THE SYSTEM IS OPERATING AS DESIGNED. VW HAS TOLD ME THAT THE SYSTEM CANNOT DIFFERENTIATE AND TO ENSURE THE BRAKING DOES NOT GO ON (ALTHOUGH IT WILL STILL BEEP AND ALERT) I MUST EXIT ALL DRIVEWAYS NO FASTER THAN 3 MPH. WHEN EXITING INTO HIGH TRAFFIC AREAS, SUCH AS WHERE I LIVE THIS WILL PLACE ME AT GRAVE DANGER.
Mfg Campaign: 11243343
Recall Date: Aug 12, 2019
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
AUTO BRAKING SYSTEM CAUSES CAR TO BRAKE WHEN EXITING A DRIVEWAY. ALERTS TO THE ROAD AS AN OBSTACLE WHEN GOING DOWN AN INCLINE. THE SYSTEM READS ROAD AS AN OBSTACLE, LIKE A PERSON OR CAR. BRAKING SYSTEM CAUSES CAR TO BRAKE LEAVING DRIVEWAYS. CAR COMES TO A COMPLETE STOP, ENGINE CUTS OFF WITH CAR IN TRAFFIC - ONCOMING TRAFFIC. THIS IS THE BRAKE MANUEVERING SYSTEM - READS ROAD AS A HAZARD CAUSING THE CAR TO AUTOMATICALLY APPLY THE BRAKES. BRAKES ARE APPLIED SUDDENLY AND THE FORCE IS AS IF I AM BEING HIT AT A HIGH SPEED FROM BEHIND. THAT IS WHAT I THOUGHT HAPPENED. TAKES 15-20 SECONDS TO RESTART THE CAR, DURING WHICH TIME I 'M IN TRAFFIC OR HALF IN TRAFFIC AND HALF IN THE DRIVEWAY SUBJECT TO GREAT BODILY HARM FROM OTHER CARS THOSE THAT DO NOT EXPECT ME TO BE STOPPED THERE OR FROM CARS BEHIND ME THIS PLACES ME, MY FAMILY, PASSENGERS AND OTHER DRIVERS AT GREAT RISK OF HARM. THIS HAS HAPPENED NUMEROUS TIMES AND AT NUMEROUS DIFFERENT SPEEDS. EACH TIME I HAVE BEEN LUCKY TO HAVE AVOIDED BEING HIT. I HAVE BEEN TOLD THAT THIS IS HOW THE CAR IS DESIGNED AND THAT THERE IS NO FIX FOR THIS EXCEPT TO TURN OFF THE SYSTEM WHICH ALSO TURNS OFF THE SYSTEM SHOULD A HAZARD APPEAR BEFORE MY VEHICLE. I WAS REQUIRED TO TURN OFF THE SYSTEM MYSELF BECAUSE VW HAS STATED IT IS A LIABILITY FOR THEM TO TURN IT OFF. THE DATE LISTED IS THE FIRST TIME IT HAPPENED BUT IT HAS HAPPENED CLOSE TO A DOZEN TIMES. I HAVE TAKEN THE CAR IN TWICE ONLY TO BE TOLD THAT THERE IS NOTHING THEY CAN DO AS THE SYSTEM IS OPERATING AS DESIGNED. VW HAS TOLD ME THAT THE SYSTEM CANNOT DIFFERENTIATE AND TO ENSURE THE BRAKING DOES NOT GO ON (ALTHOUGH IT WILL STILL BEEP AND ALERT) I MUST EXIT ALL DRIVEWAYS NO FASTER THAN 3 MPH. WHEN EXITING INTO HIGH TRAFFIC AREAS, SUCH AS WHERE I LIVE THIS WILL PLACE ME AT GRAVE DANGER.
Corrective Action:
AUTO BRAKING SYSTEM CAUSES CAR TO BRAKE WHEN EXITING A DRIVEWAY. ALERTS TO THE ROAD AS AN OBSTACLE WHEN GOING DOWN AN INCLINE. THE SYSTEM READS ROAD AS AN OBSTACLE, LIKE A PERSON OR CAR. BRAKING SYSTEM CAUSES CAR TO BRAKE LEAVING DRIVEWAYS. CAR COMES TO A COMPLETE STOP, ENGINE CUTS OFF WITH CAR IN TRAFFIC - ONCOMING TRAFFIC. THIS IS THE BRAKE MANUEVERING SYSTEM - READS ROAD AS A HAZARD CAUSING THE CAR TO AUTOMATICALLY APPLY THE BRAKES. BRAKES ARE APPLIED SUDDENLY AND THE FORCE IS AS IF I AM BEING HIT AT A HIGH SPEED FROM BEHIND. THAT IS WHAT I THOUGHT HAPPENED. TAKES 15-20 SECONDS TO RESTART THE CAR, DURING WHICH TIME I 'M IN TRAFFIC OR HALF IN TRAFFIC AND HALF IN THE DRIVEWAY SUBJECT TO GREAT BODILY HARM FROM OTHER CARS THOSE THAT DO NOT EXPECT ME TO BE STOPPED THERE OR FROM CARS BEHIND ME THIS PLACES ME, MY FAMILY, PASSENGERS AND OTHER DRIVERS AT GREAT RISK OF HARM. THIS HAS HAPPENED NUMEROUS TIMES AND AT NUMEROUS DIFFERENT SPEEDS. EACH TIME I HAVE BEEN LUCKY TO HAVE AVOIDED BEING HIT. I HAVE BEEN TOLD THAT THIS IS HOW THE CAR IS DESIGNED AND THAT THERE IS NO FIX FOR THIS EXCEPT TO TURN OFF THE SYSTEM WHICH ALSO TURNS OFF THE SYSTEM SHOULD A HAZARD APPEAR BEFORE MY VEHICLE. I WAS REQUIRED TO TURN OFF THE SYSTEM MYSELF BECAUSE VW HAS STATED IT IS A LIABILITY FOR THEM TO TURN IT OFF. THE DATE LISTED IS THE FIRST TIME IT HAPPENED BUT IT HAS HAPPENED CLOSE TO A DOZEN TIMES. I HAVE TAKEN THE CAR IN TWICE ONLY TO BE TOLD THAT THERE IS NOTHING THEY CAN DO AS THE SYSTEM IS OPERATING AS DESIGNED. VW HAS TOLD ME THAT THE SYSTEM CANNOT DIFFERENTIATE AND TO ENSURE THE BRAKING DOES NOT GO ON (ALTHOUGH IT WILL STILL BEEP AND ALERT) I MUST EXIT ALL DRIVEWAYS NO FASTER THAN 3 MPH. WHEN EXITING INTO HIGH TRAFFIC AREAS, SUCH AS WHERE I LIVE THIS WILL PLACE ME AT GRAVE DANGER.
Additional Notes:
AUTO BRAKING SYSTEM CAUSES CAR TO BRAKE WHEN EXITING A DRIVEWAY. ALERTS TO THE ROAD AS AN OBSTACLE WHEN GOING DOWN AN INCLINE. THE SYSTEM READS ROAD AS AN OBSTACLE, LIKE A PERSON OR CAR. BRAKING SYSTEM CAUSES CAR TO BRAKE LEAVING DRIVEWAYS. CAR COMES TO A COMPLETE STOP, ENGINE CUTS OFF WITH CAR IN TRAFFIC - ONCOMING TRAFFIC. THIS IS THE BRAKE MANUEVERING SYSTEM - READS ROAD AS A HAZARD CAUSING THE CAR TO AUTOMATICALLY APPLY THE BRAKES. BRAKES ARE APPLIED SUDDENLY AND THE FORCE IS AS IF I AM BEING HIT AT A HIGH SPEED FROM BEHIND. THAT IS WHAT I THOUGHT HAPPENED. TAKES 15-20 SECONDS TO RESTART THE CAR, DURING WHICH TIME I 'M IN TRAFFIC OR HALF IN TRAFFIC AND HALF IN THE DRIVEWAY SUBJECT TO GREAT BODILY HARM FROM OTHER CARS THOSE THAT DO NOT EXPECT ME TO BE STOPPED THERE OR FROM CARS BEHIND ME THIS PLACES ME, MY FAMILY, PASSENGERS AND OTHER DRIVERS AT GREAT RISK OF HARM. THIS HAS HAPPENED NUMEROUS TIMES AND AT NUMEROUS DIFFERENT SPEEDS. EACH TIME I HAVE BEEN LUCKY TO HAVE AVOIDED BEING HIT. I HAVE BEEN TOLD THAT THIS IS HOW THE CAR IS DESIGNED AND THAT THERE IS NO FIX FOR THIS EXCEPT TO TURN OFF THE SYSTEM WHICH ALSO TURNS OFF THE SYSTEM SHOULD A HAZARD APPEAR BEFORE MY VEHICLE. I WAS REQUIRED TO TURN OFF THE SYSTEM MYSELF BECAUSE VW HAS STATED IT IS A LIABILITY FOR THEM TO TURN IT OFF. THE DATE LISTED IS THE FIRST TIME IT HAPPENED BUT IT HAS HAPPENED CLOSE TO A DOZEN TIMES. I HAVE TAKEN THE CAR IN TWICE ONLY TO BE TOLD THAT THERE IS NOTHING THEY CAN DO AS THE SYSTEM IS OPERATING AS DESIGNED. VW HAS TOLD ME THAT THE SYSTEM CANNOT DIFFERENTIATE AND TO ENSURE THE BRAKING DOES NOT GO ON (ALTHOUGH IT WILL STILL BEEP AND ALERT) I MUST EXIT ALL DRIVEWAYS NO FASTER THAN 3 MPH. WHEN EXITING INTO HIGH TRAFFIC AREAS, SUCH AS WHERE I LIVE THIS WILL PLACE ME AT GRAVE DANGER.
Mfg Campaign: 11243343
Recall Date: Aug 12, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
THIS IS A CONSISTENT ISSUE AND I'M WORRIED POWERTRAIN DAMAGE IS OCCURRING. WHEN ACCELERATING FROM STOPPED OR AT LOW SPEED THERE IS A VERY LOUD SCREENING / GRINDING SOUND COMING FROM THE POWERTRAIN / TRANSMISSION - POSSIBLY THE TORQUE CONVERTER. IT HAPPENS FREQUENTLY AND IS IS VERY NOTICEABLE, USUALLY WHEN THE VEHICLE STARTS TO ACCELERATE OR INCREASES ACCELERATION AT LOW SPEED THEN IT USUALLY GOES AWAY. I DESCRIBED THE TO TWO VW DEALERSHIP SERVICE DEPARTMENTS AND BOTH SAID "THEY HADN'T HEARD OF THAT ONE." I WAS IN FOR OTHER SERVICE AND WAS TOLD THEY COULD NOT REPLICATE THE SOUND, HOWEVER IT SCREECHED WHEN LEAVING THE DEALERSHIP! THE VW ATLAS FORUMS HAVE MANY POSTS ON THIS ISSUE. AND LOTS OF FOLKS LIKE MYSELF ARE NOT GETTING ANY INFORMATION AND ARE CONCERNED ABOUT SAFETY. I DID NOT GET ANY MEANINGFUL HELP FROM VW OR THEIR DEALER SERVICE DEPARTMENTS. I AM ALSO WORRIED THIS IS CAUSING ISSUES OR DAMAGE AND IS NOT BEING ACKNOWLEDGED OR ADDRESSED BY VW AND THEIR AUTHORIZED SERVICE FACILITIES.
Corrective Action:
THIS IS A CONSISTENT ISSUE AND I'M WORRIED POWERTRAIN DAMAGE IS OCCURRING. WHEN ACCELERATING FROM STOPPED OR AT LOW SPEED THERE IS A VERY LOUD SCREENING / GRINDING SOUND COMING FROM THE POWERTRAIN / TRANSMISSION - POSSIBLY THE TORQUE CONVERTER. IT HAPPENS FREQUENTLY AND IS IS VERY NOTICEABLE, USUALLY WHEN THE VEHICLE STARTS TO ACCELERATE OR INCREASES ACCELERATION AT LOW SPEED THEN IT USUALLY GOES AWAY. I DESCRIBED THE TO TWO VW DEALERSHIP SERVICE DEPARTMENTS AND BOTH SAID "THEY HADN'T HEARD OF THAT ONE." I WAS IN FOR OTHER SERVICE AND WAS TOLD THEY COULD NOT REPLICATE THE SOUND, HOWEVER IT SCREECHED WHEN LEAVING THE DEALERSHIP! THE VW ATLAS FORUMS HAVE MANY POSTS ON THIS ISSUE. AND LOTS OF FOLKS LIKE MYSELF ARE NOT GETTING ANY INFORMATION AND ARE CONCERNED ABOUT SAFETY. I DID NOT GET ANY MEANINGFUL HELP FROM VW OR THEIR DEALER SERVICE DEPARTMENTS. I AM ALSO WORRIED THIS IS CAUSING ISSUES OR DAMAGE AND IS NOT BEING ACKNOWLEDGED OR ADDRESSED BY VW AND THEIR AUTHORIZED SERVICE FACILITIES.
Additional Notes:
THIS IS A CONSISTENT ISSUE AND I'M WORRIED POWERTRAIN DAMAGE IS OCCURRING. WHEN ACCELERATING FROM STOPPED OR AT LOW SPEED THERE IS A VERY LOUD SCREENING / GRINDING SOUND COMING FROM THE POWERTRAIN / TRANSMISSION - POSSIBLY THE TORQUE CONVERTER. IT HAPPENS FREQUENTLY AND IS IS VERY NOTICEABLE, USUALLY WHEN THE VEHICLE STARTS TO ACCELERATE OR INCREASES ACCELERATION AT LOW SPEED THEN IT USUALLY GOES AWAY. I DESCRIBED THE TO TWO VW DEALERSHIP SERVICE DEPARTMENTS AND BOTH SAID "THEY HADN'T HEARD OF THAT ONE." I WAS IN FOR OTHER SERVICE AND WAS TOLD THEY COULD NOT REPLICATE THE SOUND, HOWEVER IT SCREECHED WHEN LEAVING THE DEALERSHIP! THE VW ATLAS FORUMS HAVE MANY POSTS ON THIS ISSUE. AND LOTS OF FOLKS LIKE MYSELF ARE NOT GETTING ANY INFORMATION AND ARE CONCERNED ABOUT SAFETY. I DID NOT GET ANY MEANINGFUL HELP FROM VW OR THEIR DEALER SERVICE DEPARTMENTS. I AM ALSO WORRIED THIS IS CAUSING ISSUES OR DAMAGE AND IS NOT BEING ACKNOWLEDGED OR ADDRESSED BY VW AND THEIR AUTHORIZED SERVICE FACILITIES.
Mfg Campaign: 11241566
Recall Date: Aug 4, 2019
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
THIS IS A CONSISTENT ISSUE AND I'M WORRIED POWERTRAIN DAMAGE IS OCCURRING. WHEN ACCELERATING FROM STOPPED OR AT LOW SPEED THERE IS A VERY LOUD SCREENING / GRINDING SOUND COMING FROM THE POWERTRAIN / TRANSMISSION - POSSIBLY THE TORQUE CONVERTER. IT HAPPENS FREQUENTLY AND IS IS VERY NOTICEABLE, USUALLY WHEN THE VEHICLE STARTS TO ACCELERATE OR INCREASES ACCELERATION AT LOW SPEED THEN IT USUALLY GOES AWAY. I DESCRIBED THE TO TWO VW DEALERSHIP SERVICE DEPARTMENTS AND BOTH SAID "THEY HADN'T HEARD OF THAT ONE." I WAS IN FOR OTHER SERVICE AND WAS TOLD THEY COULD NOT REPLICATE THE SOUND, HOWEVER IT SCREECHED WHEN LEAVING THE DEALERSHIP! THE VW ATLAS FORUMS HAVE MANY POSTS ON THIS ISSUE. AND LOTS OF FOLKS LIKE MYSELF ARE NOT GETTING ANY INFORMATION AND ARE CONCERNED ABOUT SAFETY. I DID NOT GET ANY MEANINGFUL HELP FROM VW OR THEIR DEALER SERVICE DEPARTMENTS. I AM ALSO WORRIED THIS IS CAUSING ISSUES OR DAMAGE AND IS NOT BEING ACKNOWLEDGED OR ADDRESSED BY VW AND THEIR AUTHORIZED SERVICE FACILITIES.
Corrective Action:
THIS IS A CONSISTENT ISSUE AND I'M WORRIED POWERTRAIN DAMAGE IS OCCURRING. WHEN ACCELERATING FROM STOPPED OR AT LOW SPEED THERE IS A VERY LOUD SCREENING / GRINDING SOUND COMING FROM THE POWERTRAIN / TRANSMISSION - POSSIBLY THE TORQUE CONVERTER. IT HAPPENS FREQUENTLY AND IS IS VERY NOTICEABLE, USUALLY WHEN THE VEHICLE STARTS TO ACCELERATE OR INCREASES ACCELERATION AT LOW SPEED THEN IT USUALLY GOES AWAY. I DESCRIBED THE TO TWO VW DEALERSHIP SERVICE DEPARTMENTS AND BOTH SAID "THEY HADN'T HEARD OF THAT ONE." I WAS IN FOR OTHER SERVICE AND WAS TOLD THEY COULD NOT REPLICATE THE SOUND, HOWEVER IT SCREECHED WHEN LEAVING THE DEALERSHIP! THE VW ATLAS FORUMS HAVE MANY POSTS ON THIS ISSUE. AND LOTS OF FOLKS LIKE MYSELF ARE NOT GETTING ANY INFORMATION AND ARE CONCERNED ABOUT SAFETY. I DID NOT GET ANY MEANINGFUL HELP FROM VW OR THEIR DEALER SERVICE DEPARTMENTS. I AM ALSO WORRIED THIS IS CAUSING ISSUES OR DAMAGE AND IS NOT BEING ACKNOWLEDGED OR ADDRESSED BY VW AND THEIR AUTHORIZED SERVICE FACILITIES.
Additional Notes:
THIS IS A CONSISTENT ISSUE AND I'M WORRIED POWERTRAIN DAMAGE IS OCCURRING. WHEN ACCELERATING FROM STOPPED OR AT LOW SPEED THERE IS A VERY LOUD SCREENING / GRINDING SOUND COMING FROM THE POWERTRAIN / TRANSMISSION - POSSIBLY THE TORQUE CONVERTER. IT HAPPENS FREQUENTLY AND IS IS VERY NOTICEABLE, USUALLY WHEN THE VEHICLE STARTS TO ACCELERATE OR INCREASES ACCELERATION AT LOW SPEED THEN IT USUALLY GOES AWAY. I DESCRIBED THE TO TWO VW DEALERSHIP SERVICE DEPARTMENTS AND BOTH SAID "THEY HADN'T HEARD OF THAT ONE." I WAS IN FOR OTHER SERVICE AND WAS TOLD THEY COULD NOT REPLICATE THE SOUND, HOWEVER IT SCREECHED WHEN LEAVING THE DEALERSHIP! THE VW ATLAS FORUMS HAVE MANY POSTS ON THIS ISSUE. AND LOTS OF FOLKS LIKE MYSELF ARE NOT GETTING ANY INFORMATION AND ARE CONCERNED ABOUT SAFETY. I DID NOT GET ANY MEANINGFUL HELP FROM VW OR THEIR DEALER SERVICE DEPARTMENTS. I AM ALSO WORRIED THIS IS CAUSING ISSUES OR DAMAGE AND IS NOT BEING ACKNOWLEDGED OR ADDRESSED BY VW AND THEIR AUTHORIZED SERVICE FACILITIES.
Mfg Campaign: 11241566
Recall Date: Aug 4, 2019
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
VEHICLE HAS A FAULTY FRONT FACING CAMERA THAT HAS OR HAD A DATA ISSUE THAT CAUSES THE VEHICLE TO IMMEDIATELY STOP WITHOUT WARNING AND THE PARKING BRAKE TO ENGAGE. I TOOK THE VEHICLE TO TOM WOOD VOLKSWAGEN WHERE THEY CONFIRMED THE ISSUE, AND SAID IT HAD HAPPENED SOME PLACE ELSE AS WELL. THIS WILL EASILY CAUSE REAR IMPACT CRASHES BECAUSE THE VEHICLE ABRUPTLY STOPS IN THE MIDDLE OF THE ROAD WITHOUT WARNING.
Corrective Action:
VEHICLE HAS A FAULTY FRONT FACING CAMERA THAT HAS OR HAD A DATA ISSUE THAT CAUSES THE VEHICLE TO IMMEDIATELY STOP WITHOUT WARNING AND THE PARKING BRAKE TO ENGAGE. I TOOK THE VEHICLE TO TOM WOOD VOLKSWAGEN WHERE THEY CONFIRMED THE ISSUE, AND SAID IT HAD HAPPENED SOME PLACE ELSE AS WELL. THIS WILL EASILY CAUSE REAR IMPACT CRASHES BECAUSE THE VEHICLE ABRUPTLY STOPS IN THE MIDDLE OF THE ROAD WITHOUT WARNING.
Additional Notes:
VEHICLE HAS A FAULTY FRONT FACING CAMERA THAT HAS OR HAD A DATA ISSUE THAT CAUSES THE VEHICLE TO IMMEDIATELY STOP WITHOUT WARNING AND THE PARKING BRAKE TO ENGAGE. I TOOK THE VEHICLE TO TOM WOOD VOLKSWAGEN WHERE THEY CONFIRMED THE ISSUE, AND SAID IT HAD HAPPENED SOME PLACE ELSE AS WELL. THIS WILL EASILY CAUSE REAR IMPACT CRASHES BECAUSE THE VEHICLE ABRUPTLY STOPS IN THE MIDDLE OF THE ROAD WITHOUT WARNING.
Mfg Campaign: 11235116
Recall Date: Jul 26, 2019
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