Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 69FB
Recall Date: Mar 29, 2023
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Tiguan LWB, Golf Sportswagen A7, Golf Alltrack, Golf R GP, Audi Q3, Audi A3 Cabriolet, 2019-2020 Jetta NF, Jetta GLI, Golf GTI, Atlas, Golf A7, Audi A3, 2020-2021 Atlas Cross Sport, and 2021 Atlas FL vehicles. The tire pressure monitoring system may not detect an air pressure loss in adequate time when deflating occurs among all four tires simultaneously. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: AU:45J7,VW:45J6,45J8
Recall Date: Oct 31, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019-2020 Atlas, 2020-2023 Atlas Cross Sport, and 2021-2023 Atlas FL vehicles. The door wiring harness electrical contacts may corrode, disrupting the electrical connection and delaying the deployment of the driver or passenger front side air bag during a side impact crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 97GF
Recall Date: Mar 28, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020-2021 Atlas Cross Sport vehicles equipped with accessory side steps. The reduced Gross Vehicle Weight Rating (GVWR) label, reflecting the additional weight of the side steps, was not installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 09D9
Recall Date: Feb 16, 2022
Consumer Complaints
45 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
In the beginning of Novemeber 2021 with 7680 miles an alarm stating Error: Driver door contact switch Fault: Electronic parking brake Attention: Engine is running. Error: Start Stop The check engine light/EPC lights were on. Windows do not open or open about an inch by themselves. This issue occurs most times when starting the vehicle. VW was made aware and checked the vehicle stating the driver side door harness needs to be replaced but there is shipping delays. Over the next few months when operating the vehicle under speeds of approximatley 10 to 5 miles an hour the emergenancy parking break activates and slows or completley stops the vehicle while driving. This is a safety issue as a vehicle that suddenly stops while in traffic regardless of speed can be rear ended or cause an accident. VW has claimed that the door harness is at fault and that the parking break activating is because of a faulty door harness. It has been over 2 months and the door harness has still not been replaced. I have spoke to mechanics regarding this issue and they stated a parking break activating while the car is in motion is not related to a faulty door harness. I wish to have this complaint investigated and to have my car issue recalled so VW is forced to fix this issue. I have 3 small children who regularly ride in this vehicle. A emergency parking break activiating while the vehicle is in motion is unacceptable. Thank you.
Corrective Action:
In the beginning of Novemeber 2021 with 7680 miles an alarm stating Error: Driver door contact switch Fault: Electronic parking brake Attention: Engine is running. Error: Start Stop The check engine light/EPC lights were on. Windows do not open or open about an inch by themselves. This issue occurs most times when starting the vehicle. VW was made aware and checked the vehicle stating the driver side door harness needs to be replaced but there is shipping delays. Over the next few months when operating the vehicle under speeds of approximatley 10 to 5 miles an hour the emergenancy parking break activates and slows or completley stops the vehicle while driving. This is a safety issue as a vehicle that suddenly stops while in traffic regardless of speed can be rear ended or cause an accident. VW has claimed that the door harness is at fault and that the parking break activating is because of a faulty door harness. It has been over 2 months and the door harness has still not been replaced. I have spoke to mechanics regarding this issue and they stated a parking break activating while the car is in motion is not related to a faulty door harness. I wish to have this complaint investigated and to have my car issue recalled so VW is forced to fix this issue. I have 3 small children who regularly ride in this vehicle. A emergency parking break activiating while the vehicle is in motion is unacceptable. Thank you.
Additional Notes:
In the beginning of Novemeber 2021 with 7680 miles an alarm stating Error: Driver door contact switch Fault: Electronic parking brake Attention: Engine is running. Error: Start Stop The check engine light/EPC lights were on. Windows do not open or open about an inch by themselves. This issue occurs most times when starting the vehicle. VW was made aware and checked the vehicle stating the driver side door harness needs to be replaced but there is shipping delays. Over the next few months when operating the vehicle under speeds of approximatley 10 to 5 miles an hour the emergenancy parking break activates and slows or completley stops the vehicle while driving. This is a safety issue as a vehicle that suddenly stops while in traffic regardless of speed can be rear ended or cause an accident. VW has claimed that the door harness is at fault and that the parking break activating is because of a faulty door harness. It has been over 2 months and the door harness has still not been replaced. I have spoke to mechanics regarding this issue and they stated a parking break activating while the car is in motion is not related to a faulty door harness. I wish to have this complaint investigated and to have my car issue recalled so VW is forced to fix this issue. I have 3 small children who regularly ride in this vehicle. A emergency parking break activiating while the vehicle is in motion is unacceptable. Thank you.
Mfg Campaign: 11448453
Recall Date: Jan 22, 2022
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Hi please tell me if you can help me or help me find someone who can help me A friend imported from the USA to Romania a car VW Atlas chassis series . In order to register in Romania at the local Vehicle Department, the officer must see a chassis / VIN number carved on steel and compare this number with the VIN number on the windshield dashboard and in the documents. I found only two stickers with VIN: 1) on the doorstep from the driver. 2) another sticker in the area of the spare tire. I didn't find the stamped VIN. In Romania, it is NOT possible to register imported cars that do not have stamped VIN. Does this car have punched VIN? Please help me find the VIN code stamped on the steel frame? I would be grateful if you could send me on the email address pictures of the place where the punched chassis series is. VW Romania told me that this model is not in their database All the best
Corrective Action:
Hi please tell me if you can help me or help me find someone who can help me A friend imported from the USA to Romania a car VW Atlas chassis series . In order to register in Romania at the local Vehicle Department, the officer must see a chassis / VIN number carved on steel and compare this number with the VIN number on the windshield dashboard and in the documents. I found only two stickers with VIN: 1) on the doorstep from the driver. 2) another sticker in the area of the spare tire. I didn't find the stamped VIN. In Romania, it is NOT possible to register imported cars that do not have stamped VIN. Does this car have punched VIN? Please help me find the VIN code stamped on the steel frame? I would be grateful if you could send me on the email address pictures of the place where the punched chassis series is. VW Romania told me that this model is not in their database All the best
Additional Notes:
Hi please tell me if you can help me or help me find someone who can help me A friend imported from the USA to Romania a car VW Atlas chassis series . In order to register in Romania at the local Vehicle Department, the officer must see a chassis / VIN number carved on steel and compare this number with the VIN number on the windshield dashboard and in the documents. I found only two stickers with VIN: 1) on the doorstep from the driver. 2) another sticker in the area of the spare tire. I didn't find the stamped VIN. In Romania, it is NOT possible to register imported cars that do not have stamped VIN. Does this car have punched VIN? Please help me find the VIN code stamped on the steel frame? I would be grateful if you could send me on the email address pictures of the place where the punched chassis series is. VW Romania told me that this model is not in their database All the best
Mfg Campaign: 11436096
Recall Date: Oct 8, 2021
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
MY 2020 VOLKSWAGEN ATLAS HAS BEEN IN AND OUT OF THE SHOP. WE PURCHASED THIS VEHICLE IN APRIL 2020 WITH GREAT HOPES...WE'VE BEEN LOYAL VW CUSTOMERS AND HAVE OWNED 2 OTHER VW VEHICLES PRIOR. ISSUES BEGAN MID-AUG 2020, THE CHECK ENGINE LIGHT TURNED ON AND WE BEGAN HEARING A RATTLING NOISE COMING FROM THE STEERING WHEEL WHEN TURNING THE WHEEL AND BEGAN SMELLING A BURNT ODOR COMING FROM THE ENGINE. AT THIS TIME, THE VW SHOP DID THE FOLLOWING: THE ELECTRO-MECHANICAL STEERING WAS REPLACED AND THE ACF VALVE WAS REMOVED & REPLACED. ISSUE PERSISTED. WENT BACK IN LATE AUG 2020 FOR THE EXACT SAME ISSUES AS BEFORE; VW SHOP REMOVED AND REINSTALLED THE ACF FILTER ONCE MORE. RATTLING WASN'T ADDRESSED. TAKEN AGAIN TO THE SHOP OCT 2020 FOR RATTLING IN UNDERCARRIAGE, AND THIS TIME WE WERE TOLD THE SWAY BARS WERE CAUSING THE RATTLING NOISE. THOSE WERE REPLACED AND THE RATTLING NOISE SUBSIDED. FORWARD TO BEGINNING OF NOV 2020, AND THE AIRBAG LIGHT TURNS ON; SHOP KEEPS THE VEHICLE FOR 13 DAYS, REMOVES AND REINSTALLS AIRBAG SENSOR. TWO DAYS AFTER WE RECEIVE OUR VEHICLE, THE AIRBAG LIGHT TURNS ON AGAIN. SHOP KEEPS OUR VEHICLE FOR 63 DAYS, REMOVES AND INSTALLS THE DOOR WIRING HARNESS. BY END OF FEB 2021, AIRBAG LIGHT IS ON AGAIN; SHOP UPDATES THE AIRBAG CONTROL MODULE. WE HAVE NOT HAD AIRBAG LIGHT COME ON AFTER THIS MOST RECENT REPAIR, BUT WE ARE NOW EXPERIENCING BRAKE SENSOR ISSUES: WE HAVE HAD A 'APPLY THE BRAKES' ALERT COME ON WHILE DRIVING ON THE HIGHWAY, AS WELL AS A 'FRONT COLLISION WARNING' COME ON WHILE THERE ARE NO OTHER VEHICLES REMOTELY CLOSE TO US AT THE TIME. OBVIOUSLY, WE ARE CONCERNED FOR OUR SAFETY WHILE DRIVING THIS VEHICLE.
Corrective Action:
MY 2020 VOLKSWAGEN ATLAS HAS BEEN IN AND OUT OF THE SHOP. WE PURCHASED THIS VEHICLE IN APRIL 2020 WITH GREAT HOPES...WE'VE BEEN LOYAL VW CUSTOMERS AND HAVE OWNED 2 OTHER VW VEHICLES PRIOR. ISSUES BEGAN MID-AUG 2020, THE CHECK ENGINE LIGHT TURNED ON AND WE BEGAN HEARING A RATTLING NOISE COMING FROM THE STEERING WHEEL WHEN TURNING THE WHEEL AND BEGAN SMELLING A BURNT ODOR COMING FROM THE ENGINE. AT THIS TIME, THE VW SHOP DID THE FOLLOWING: THE ELECTRO-MECHANICAL STEERING WAS REPLACED AND THE ACF VALVE WAS REMOVED & REPLACED. ISSUE PERSISTED. WENT BACK IN LATE AUG 2020 FOR THE EXACT SAME ISSUES AS BEFORE; VW SHOP REMOVED AND REINSTALLED THE ACF FILTER ONCE MORE. RATTLING WASN'T ADDRESSED. TAKEN AGAIN TO THE SHOP OCT 2020 FOR RATTLING IN UNDERCARRIAGE, AND THIS TIME WE WERE TOLD THE SWAY BARS WERE CAUSING THE RATTLING NOISE. THOSE WERE REPLACED AND THE RATTLING NOISE SUBSIDED. FORWARD TO BEGINNING OF NOV 2020, AND THE AIRBAG LIGHT TURNS ON; SHOP KEEPS THE VEHICLE FOR 13 DAYS, REMOVES AND REINSTALLS AIRBAG SENSOR. TWO DAYS AFTER WE RECEIVE OUR VEHICLE, THE AIRBAG LIGHT TURNS ON AGAIN. SHOP KEEPS OUR VEHICLE FOR 63 DAYS, REMOVES AND INSTALLS THE DOOR WIRING HARNESS. BY END OF FEB 2021, AIRBAG LIGHT IS ON AGAIN; SHOP UPDATES THE AIRBAG CONTROL MODULE. WE HAVE NOT HAD AIRBAG LIGHT COME ON AFTER THIS MOST RECENT REPAIR, BUT WE ARE NOW EXPERIENCING BRAKE SENSOR ISSUES: WE HAVE HAD A 'APPLY THE BRAKES' ALERT COME ON WHILE DRIVING ON THE HIGHWAY, AS WELL AS A 'FRONT COLLISION WARNING' COME ON WHILE THERE ARE NO OTHER VEHICLES REMOTELY CLOSE TO US AT THE TIME. OBVIOUSLY, WE ARE CONCERNED FOR OUR SAFETY WHILE DRIVING THIS VEHICLE.
Additional Notes:
MY 2020 VOLKSWAGEN ATLAS HAS BEEN IN AND OUT OF THE SHOP. WE PURCHASED THIS VEHICLE IN APRIL 2020 WITH GREAT HOPES...WE'VE BEEN LOYAL VW CUSTOMERS AND HAVE OWNED 2 OTHER VW VEHICLES PRIOR. ISSUES BEGAN MID-AUG 2020, THE CHECK ENGINE LIGHT TURNED ON AND WE BEGAN HEARING A RATTLING NOISE COMING FROM THE STEERING WHEEL WHEN TURNING THE WHEEL AND BEGAN SMELLING A BURNT ODOR COMING FROM THE ENGINE. AT THIS TIME, THE VW SHOP DID THE FOLLOWING: THE ELECTRO-MECHANICAL STEERING WAS REPLACED AND THE ACF VALVE WAS REMOVED & REPLACED. ISSUE PERSISTED. WENT BACK IN LATE AUG 2020 FOR THE EXACT SAME ISSUES AS BEFORE; VW SHOP REMOVED AND REINSTALLED THE ACF FILTER ONCE MORE. RATTLING WASN'T ADDRESSED. TAKEN AGAIN TO THE SHOP OCT 2020 FOR RATTLING IN UNDERCARRIAGE, AND THIS TIME WE WERE TOLD THE SWAY BARS WERE CAUSING THE RATTLING NOISE. THOSE WERE REPLACED AND THE RATTLING NOISE SUBSIDED. FORWARD TO BEGINNING OF NOV 2020, AND THE AIRBAG LIGHT TURNS ON; SHOP KEEPS THE VEHICLE FOR 13 DAYS, REMOVES AND REINSTALLS AIRBAG SENSOR. TWO DAYS AFTER WE RECEIVE OUR VEHICLE, THE AIRBAG LIGHT TURNS ON AGAIN. SHOP KEEPS OUR VEHICLE FOR 63 DAYS, REMOVES AND INSTALLS THE DOOR WIRING HARNESS. BY END OF FEB 2021, AIRBAG LIGHT IS ON AGAIN; SHOP UPDATES THE AIRBAG CONTROL MODULE. WE HAVE NOT HAD AIRBAG LIGHT COME ON AFTER THIS MOST RECENT REPAIR, BUT WE ARE NOW EXPERIENCING BRAKE SENSOR ISSUES: WE HAVE HAD A 'APPLY THE BRAKES' ALERT COME ON WHILE DRIVING ON THE HIGHWAY, AS WELL AS A 'FRONT COLLISION WARNING' COME ON WHILE THERE ARE NO OTHER VEHICLES REMOTELY CLOSE TO US AT THE TIME. OBVIOUSLY, WE ARE CONCERNED FOR OUR SAFETY WHILE DRIVING THIS VEHICLE.
Mfg Campaign: 11406626
Recall Date: Apr 6, 2021
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
MY 2020 VOLKSWAGEN ATLAS HAS BEEN IN AND OUT OF THE SHOP. WE PURCHASED THIS VEHICLE IN APRIL 2020 WITH GREAT HOPES...WE'VE BEEN LOYAL VW CUSTOMERS AND HAVE OWNED 2 OTHER VW VEHICLES PRIOR. ISSUES BEGAN MID-AUG 2020, THE CHECK ENGINE LIGHT TURNED ON AND WE BEGAN HEARING A RATTLING NOISE COMING FROM THE STEERING WHEEL WHEN TURNING THE WHEEL AND BEGAN SMELLING A BURNT ODOR COMING FROM THE ENGINE. AT THIS TIME, THE VW SHOP DID THE FOLLOWING: THE ELECTRO-MECHANICAL STEERING WAS REPLACED AND THE ACF VALVE WAS REMOVED & REPLACED. ISSUE PERSISTED. WENT BACK IN LATE AUG 2020 FOR THE EXACT SAME ISSUES AS BEFORE; VW SHOP REMOVED AND REINSTALLED THE ACF FILTER ONCE MORE. RATTLING WASN'T ADDRESSED. TAKEN AGAIN TO THE SHOP OCT 2020 FOR RATTLING IN UNDERCARRIAGE, AND THIS TIME WE WERE TOLD THE SWAY BARS WERE CAUSING THE RATTLING NOISE. THOSE WERE REPLACED AND THE RATTLING NOISE SUBSIDED. FORWARD TO BEGINNING OF NOV 2020, AND THE AIRBAG LIGHT TURNS ON; SHOP KEEPS THE VEHICLE FOR 13 DAYS, REMOVES AND REINSTALLS AIRBAG SENSOR. TWO DAYS AFTER WE RECEIVE OUR VEHICLE, THE AIRBAG LIGHT TURNS ON AGAIN. SHOP KEEPS OUR VEHICLE FOR 63 DAYS, REMOVES AND INSTALLS THE DOOR WIRING HARNESS. BY END OF FEB 2021, AIRBAG LIGHT IS ON AGAIN; SHOP UPDATES THE AIRBAG CONTROL MODULE. WE HAVE NOT HAD AIRBAG LIGHT COME ON AFTER THIS MOST RECENT REPAIR, BUT WE ARE NOW EXPERIENCING BRAKE SENSOR ISSUES: WE HAVE HAD A 'APPLY THE BRAKES' ALERT COME ON WHILE DRIVING ON THE HIGHWAY, AS WELL AS A 'FRONT COLLISION WARNING' COME ON WHILE THERE ARE NO OTHER VEHICLES REMOTELY CLOSE TO US AT THE TIME. OBVIOUSLY, WE ARE CONCERNED FOR OUR SAFETY WHILE DRIVING THIS VEHICLE.
Corrective Action:
MY 2020 VOLKSWAGEN ATLAS HAS BEEN IN AND OUT OF THE SHOP. WE PURCHASED THIS VEHICLE IN APRIL 2020 WITH GREAT HOPES...WE'VE BEEN LOYAL VW CUSTOMERS AND HAVE OWNED 2 OTHER VW VEHICLES PRIOR. ISSUES BEGAN MID-AUG 2020, THE CHECK ENGINE LIGHT TURNED ON AND WE BEGAN HEARING A RATTLING NOISE COMING FROM THE STEERING WHEEL WHEN TURNING THE WHEEL AND BEGAN SMELLING A BURNT ODOR COMING FROM THE ENGINE. AT THIS TIME, THE VW SHOP DID THE FOLLOWING: THE ELECTRO-MECHANICAL STEERING WAS REPLACED AND THE ACF VALVE WAS REMOVED & REPLACED. ISSUE PERSISTED. WENT BACK IN LATE AUG 2020 FOR THE EXACT SAME ISSUES AS BEFORE; VW SHOP REMOVED AND REINSTALLED THE ACF FILTER ONCE MORE. RATTLING WASN'T ADDRESSED. TAKEN AGAIN TO THE SHOP OCT 2020 FOR RATTLING IN UNDERCARRIAGE, AND THIS TIME WE WERE TOLD THE SWAY BARS WERE CAUSING THE RATTLING NOISE. THOSE WERE REPLACED AND THE RATTLING NOISE SUBSIDED. FORWARD TO BEGINNING OF NOV 2020, AND THE AIRBAG LIGHT TURNS ON; SHOP KEEPS THE VEHICLE FOR 13 DAYS, REMOVES AND REINSTALLS AIRBAG SENSOR. TWO DAYS AFTER WE RECEIVE OUR VEHICLE, THE AIRBAG LIGHT TURNS ON AGAIN. SHOP KEEPS OUR VEHICLE FOR 63 DAYS, REMOVES AND INSTALLS THE DOOR WIRING HARNESS. BY END OF FEB 2021, AIRBAG LIGHT IS ON AGAIN; SHOP UPDATES THE AIRBAG CONTROL MODULE. WE HAVE NOT HAD AIRBAG LIGHT COME ON AFTER THIS MOST RECENT REPAIR, BUT WE ARE NOW EXPERIENCING BRAKE SENSOR ISSUES: WE HAVE HAD A 'APPLY THE BRAKES' ALERT COME ON WHILE DRIVING ON THE HIGHWAY, AS WELL AS A 'FRONT COLLISION WARNING' COME ON WHILE THERE ARE NO OTHER VEHICLES REMOTELY CLOSE TO US AT THE TIME. OBVIOUSLY, WE ARE CONCERNED FOR OUR SAFETY WHILE DRIVING THIS VEHICLE.
Additional Notes:
MY 2020 VOLKSWAGEN ATLAS HAS BEEN IN AND OUT OF THE SHOP. WE PURCHASED THIS VEHICLE IN APRIL 2020 WITH GREAT HOPES...WE'VE BEEN LOYAL VW CUSTOMERS AND HAVE OWNED 2 OTHER VW VEHICLES PRIOR. ISSUES BEGAN MID-AUG 2020, THE CHECK ENGINE LIGHT TURNED ON AND WE BEGAN HEARING A RATTLING NOISE COMING FROM THE STEERING WHEEL WHEN TURNING THE WHEEL AND BEGAN SMELLING A BURNT ODOR COMING FROM THE ENGINE. AT THIS TIME, THE VW SHOP DID THE FOLLOWING: THE ELECTRO-MECHANICAL STEERING WAS REPLACED AND THE ACF VALVE WAS REMOVED & REPLACED. ISSUE PERSISTED. WENT BACK IN LATE AUG 2020 FOR THE EXACT SAME ISSUES AS BEFORE; VW SHOP REMOVED AND REINSTALLED THE ACF FILTER ONCE MORE. RATTLING WASN'T ADDRESSED. TAKEN AGAIN TO THE SHOP OCT 2020 FOR RATTLING IN UNDERCARRIAGE, AND THIS TIME WE WERE TOLD THE SWAY BARS WERE CAUSING THE RATTLING NOISE. THOSE WERE REPLACED AND THE RATTLING NOISE SUBSIDED. FORWARD TO BEGINNING OF NOV 2020, AND THE AIRBAG LIGHT TURNS ON; SHOP KEEPS THE VEHICLE FOR 13 DAYS, REMOVES AND REINSTALLS AIRBAG SENSOR. TWO DAYS AFTER WE RECEIVE OUR VEHICLE, THE AIRBAG LIGHT TURNS ON AGAIN. SHOP KEEPS OUR VEHICLE FOR 63 DAYS, REMOVES AND INSTALLS THE DOOR WIRING HARNESS. BY END OF FEB 2021, AIRBAG LIGHT IS ON AGAIN; SHOP UPDATES THE AIRBAG CONTROL MODULE. WE HAVE NOT HAD AIRBAG LIGHT COME ON AFTER THIS MOST RECENT REPAIR, BUT WE ARE NOW EXPERIENCING BRAKE SENSOR ISSUES: WE HAVE HAD A 'APPLY THE BRAKES' ALERT COME ON WHILE DRIVING ON THE HIGHWAY, AS WELL AS A 'FRONT COLLISION WARNING' COME ON WHILE THERE ARE NO OTHER VEHICLES REMOTELY CLOSE TO US AT THE TIME. OBVIOUSLY, WE ARE CONCERNED FOR OUR SAFETY WHILE DRIVING THIS VEHICLE.
Mfg Campaign: 11406626
Recall Date: Apr 6, 2021
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
MY 2020 VOLKSWAGEN ATLAS HAS BEEN IN AND OUT OF THE SHOP. WE PURCHASED THIS VEHICLE IN APRIL 2020 WITH GREAT HOPES...WE'VE BEEN LOYAL VW CUSTOMERS AND HAVE OWNED 2 OTHER VW VEHICLES PRIOR. ISSUES BEGAN MID-AUG 2020, THE CHECK ENGINE LIGHT TURNED ON AND WE BEGAN HEARING A RATTLING NOISE COMING FROM THE STEERING WHEEL WHEN TURNING THE WHEEL AND BEGAN SMELLING A BURNT ODOR COMING FROM THE ENGINE. AT THIS TIME, THE VW SHOP DID THE FOLLOWING: THE ELECTRO-MECHANICAL STEERING WAS REPLACED AND THE ACF VALVE WAS REMOVED & REPLACED. ISSUE PERSISTED. WENT BACK IN LATE AUG 2020 FOR THE EXACT SAME ISSUES AS BEFORE; VW SHOP REMOVED AND REINSTALLED THE ACF FILTER ONCE MORE. RATTLING WASN'T ADDRESSED. TAKEN AGAIN TO THE SHOP OCT 2020 FOR RATTLING IN UNDERCARRIAGE, AND THIS TIME WE WERE TOLD THE SWAY BARS WERE CAUSING THE RATTLING NOISE. THOSE WERE REPLACED AND THE RATTLING NOISE SUBSIDED. FORWARD TO BEGINNING OF NOV 2020, AND THE AIRBAG LIGHT TURNS ON; SHOP KEEPS THE VEHICLE FOR 13 DAYS, REMOVES AND REINSTALLS AIRBAG SENSOR. TWO DAYS AFTER WE RECEIVE OUR VEHICLE, THE AIRBAG LIGHT TURNS ON AGAIN. SHOP KEEPS OUR VEHICLE FOR 63 DAYS, REMOVES AND INSTALLS THE DOOR WIRING HARNESS. BY END OF FEB 2021, AIRBAG LIGHT IS ON AGAIN; SHOP UPDATES THE AIRBAG CONTROL MODULE. WE HAVE NOT HAD AIRBAG LIGHT COME ON AFTER THIS MOST RECENT REPAIR, BUT WE ARE NOW EXPERIENCING BRAKE SENSOR ISSUES: WE HAVE HAD A 'APPLY THE BRAKES' ALERT COME ON WHILE DRIVING ON THE HIGHWAY, AS WELL AS A 'FRONT COLLISION WARNING' COME ON WHILE THERE ARE NO OTHER VEHICLES REMOTELY CLOSE TO US AT THE TIME. OBVIOUSLY, WE ARE CONCERNED FOR OUR SAFETY WHILE DRIVING THIS VEHICLE.
Corrective Action:
MY 2020 VOLKSWAGEN ATLAS HAS BEEN IN AND OUT OF THE SHOP. WE PURCHASED THIS VEHICLE IN APRIL 2020 WITH GREAT HOPES...WE'VE BEEN LOYAL VW CUSTOMERS AND HAVE OWNED 2 OTHER VW VEHICLES PRIOR. ISSUES BEGAN MID-AUG 2020, THE CHECK ENGINE LIGHT TURNED ON AND WE BEGAN HEARING A RATTLING NOISE COMING FROM THE STEERING WHEEL WHEN TURNING THE WHEEL AND BEGAN SMELLING A BURNT ODOR COMING FROM THE ENGINE. AT THIS TIME, THE VW SHOP DID THE FOLLOWING: THE ELECTRO-MECHANICAL STEERING WAS REPLACED AND THE ACF VALVE WAS REMOVED & REPLACED. ISSUE PERSISTED. WENT BACK IN LATE AUG 2020 FOR THE EXACT SAME ISSUES AS BEFORE; VW SHOP REMOVED AND REINSTALLED THE ACF FILTER ONCE MORE. RATTLING WASN'T ADDRESSED. TAKEN AGAIN TO THE SHOP OCT 2020 FOR RATTLING IN UNDERCARRIAGE, AND THIS TIME WE WERE TOLD THE SWAY BARS WERE CAUSING THE RATTLING NOISE. THOSE WERE REPLACED AND THE RATTLING NOISE SUBSIDED. FORWARD TO BEGINNING OF NOV 2020, AND THE AIRBAG LIGHT TURNS ON; SHOP KEEPS THE VEHICLE FOR 13 DAYS, REMOVES AND REINSTALLS AIRBAG SENSOR. TWO DAYS AFTER WE RECEIVE OUR VEHICLE, THE AIRBAG LIGHT TURNS ON AGAIN. SHOP KEEPS OUR VEHICLE FOR 63 DAYS, REMOVES AND INSTALLS THE DOOR WIRING HARNESS. BY END OF FEB 2021, AIRBAG LIGHT IS ON AGAIN; SHOP UPDATES THE AIRBAG CONTROL MODULE. WE HAVE NOT HAD AIRBAG LIGHT COME ON AFTER THIS MOST RECENT REPAIR, BUT WE ARE NOW EXPERIENCING BRAKE SENSOR ISSUES: WE HAVE HAD A 'APPLY THE BRAKES' ALERT COME ON WHILE DRIVING ON THE HIGHWAY, AS WELL AS A 'FRONT COLLISION WARNING' COME ON WHILE THERE ARE NO OTHER VEHICLES REMOTELY CLOSE TO US AT THE TIME. OBVIOUSLY, WE ARE CONCERNED FOR OUR SAFETY WHILE DRIVING THIS VEHICLE.
Additional Notes:
MY 2020 VOLKSWAGEN ATLAS HAS BEEN IN AND OUT OF THE SHOP. WE PURCHASED THIS VEHICLE IN APRIL 2020 WITH GREAT HOPES...WE'VE BEEN LOYAL VW CUSTOMERS AND HAVE OWNED 2 OTHER VW VEHICLES PRIOR. ISSUES BEGAN MID-AUG 2020, THE CHECK ENGINE LIGHT TURNED ON AND WE BEGAN HEARING A RATTLING NOISE COMING FROM THE STEERING WHEEL WHEN TURNING THE WHEEL AND BEGAN SMELLING A BURNT ODOR COMING FROM THE ENGINE. AT THIS TIME, THE VW SHOP DID THE FOLLOWING: THE ELECTRO-MECHANICAL STEERING WAS REPLACED AND THE ACF VALVE WAS REMOVED & REPLACED. ISSUE PERSISTED. WENT BACK IN LATE AUG 2020 FOR THE EXACT SAME ISSUES AS BEFORE; VW SHOP REMOVED AND REINSTALLED THE ACF FILTER ONCE MORE. RATTLING WASN'T ADDRESSED. TAKEN AGAIN TO THE SHOP OCT 2020 FOR RATTLING IN UNDERCARRIAGE, AND THIS TIME WE WERE TOLD THE SWAY BARS WERE CAUSING THE RATTLING NOISE. THOSE WERE REPLACED AND THE RATTLING NOISE SUBSIDED. FORWARD TO BEGINNING OF NOV 2020, AND THE AIRBAG LIGHT TURNS ON; SHOP KEEPS THE VEHICLE FOR 13 DAYS, REMOVES AND REINSTALLS AIRBAG SENSOR. TWO DAYS AFTER WE RECEIVE OUR VEHICLE, THE AIRBAG LIGHT TURNS ON AGAIN. SHOP KEEPS OUR VEHICLE FOR 63 DAYS, REMOVES AND INSTALLS THE DOOR WIRING HARNESS. BY END OF FEB 2021, AIRBAG LIGHT IS ON AGAIN; SHOP UPDATES THE AIRBAG CONTROL MODULE. WE HAVE NOT HAD AIRBAG LIGHT COME ON AFTER THIS MOST RECENT REPAIR, BUT WE ARE NOW EXPERIENCING BRAKE SENSOR ISSUES: WE HAVE HAD A 'APPLY THE BRAKES' ALERT COME ON WHILE DRIVING ON THE HIGHWAY, AS WELL AS A 'FRONT COLLISION WARNING' COME ON WHILE THERE ARE NO OTHER VEHICLES REMOTELY CLOSE TO US AT THE TIME. OBVIOUSLY, WE ARE CONCERNED FOR OUR SAFETY WHILE DRIVING THIS VEHICLE.
Mfg Campaign: 11406626
Recall Date: Apr 6, 2021
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