Complaints & Recalls
Official Safety Recalls - Important!
25 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2024 Atlas and 2020-2024 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 69PZ
Recall Date: Jun 20, 2024
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 69FB
Recall Date: Mar 29, 2023
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Tiguan LWB, Golf Sportswagen A7, Golf Alltrack, Golf R GP, Audi Q3, Audi A3 Cabriolet, 2019-2020 Jetta NF, Jetta GLI, Golf GTI, Atlas, Golf A7, Audi A3, 2020-2021 Atlas Cross Sport, and 2021 Atlas FL vehicles. The tire pressure monitoring system may not detect an air pressure loss in adequate time when deflating occurs among all four tires simultaneously. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: AU:45J7,VW:45J6,45J8
Recall Date: Oct 31, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Golf GTI, Jetta GLI, Jetta NF, Arteon FL, Tiguan LWB, 2022 Taos, Jetta PA, Tiguan PA, 2021-2022 Atlas Cross Sport, and Atlas FL vehicles. The manufacturing process of the eMMC memory module in the infotainment system may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 91DV
Recall Date: Jul 20, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2022 Atlas FL and Atlas Cross Sport vehicles. The long fuel injectors may have been assembled without filters.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24iD
Recall Date: Apr 13, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019-2020 Atlas, 2020-2023 Atlas Cross Sport, and 2021-2023 Atlas FL vehicles. The door wiring harness electrical contacts may corrode, disrupting the electrical connection and delaying the deployment of the driver or passenger front side air bag during a side impact crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 97GF
Recall Date: Mar 28, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020-2021 Atlas Cross Sport vehicles equipped with accessory side steps. The reduced Gross Vehicle Weight Rating (GVWR) label, reflecting the additional weight of the side steps, was not installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 09D9
Recall Date: Feb 16, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas and 2020-2021 Atlas Cross Sport vehicles. The air conditioning system drain tube could be blocked, causing water to leak inside the vehicle near the air bag control module.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 87H4
Recall Date: Nov 17, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas, Atlas Cross Sport, and Passat vehicles. The front wheel bearing bolts may have been incorrectly tightened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 40R7
Recall Date: Oct 15, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas and Atlas Cross Sport vehicles. Damaged relays may have been installed in the engine compartment fuse box, which could inadvertently activate the horn or engine starter.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 97FR
Recall Date: Aug 6, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas and Atlas Cross Sport vehicles. The lug bolt holes on the wheels may have been machined incorrectly, preventing the wheel bolt from sufficiently attaching to the wheel bearing hub.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 44Q9
Recall Date: Mar 3, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas and 2020-2021 Atlas Cross Sport vehicles. The front steering knuckle may fracture in the area of the strut mounting.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 40Q7
Recall Date: Jan 27, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas Cross Sport, Tiguan LWB, Jetta NF, Jetta GLI, Golf GTI, Atlas FL and Arteon vehicles. The rear view camera could malfunction during an ignition cycle, leading to a black screen or infotainment system freeze. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 91BB / 91BC
Recall Date: Nov 18, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas and 2020-2021 Atlas Cross Sport vehicles. One or both steering knuckles may have been damaged during production.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 40Q6
Recall Date: Nov 17, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2020-2021 Atlas Cross Sport and 2021 Atlas vehicles equipped with Continental Cross Contact LX Sport tires, size 255/50 R 20 105 T. The tires may have been over cured.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 44Q5
Recall Date: Nov 13, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen ) is recalling certain 2020 Volkswagen Atlas Cross Sport, Jetta, Jetta GLI and Tiguan and Audi Q5 and SQ5 and 2021 Volkswagen Atlas vehicles. Parts of the front seat frame and backrest adjuster may not have been welded properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 72L1, 72K8, 72K9
Recall Date: Aug 26, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2020 Atlas Cross Sports and 2021 Atlas vehicles. The driver's side headlight may have been aimed too low during production. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 94N7
Recall Date: Aug 26, 2020
Consumer Complaints
613 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Currently there are 17500 miles on the vehicle and at times the extreme harsch downshift is back. The car will shake so strong that it seems that someone hit us in the back. No hills, smooth and flat streets, no potholes. Not sure what is going on.
Corrective Action:
Currently there are 17500 miles on the vehicle and at times the extreme harsch downshift is back. The car will shake so strong that it seems that someone hit us in the back. No hills, smooth and flat streets, no potholes. Not sure what is going on.
Additional Notes:
Currently there are 17500 miles on the vehicle and at times the extreme harsch downshift is back. The car will shake so strong that it seems that someone hit us in the back. No hills, smooth and flat streets, no potholes. Not sure what is going on.
Mfg Campaign: 11593544
Recall Date: Jun 10, 2024
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The Infotainment/Navigation system has knows issues in these cars. After several visits to the dealer we were told that it is somewhat fixed, well on a small trip 5-6 miles it now told us to take a turn into the wrong direction or one way street. There was a blind corner in about 50 yards in and while we were looking stunned and standing still that it asked us to enter the street, 5 seconds later a vehicle came blasting around that corner, it would have been head on collision.
Corrective Action:
The Infotainment/Navigation system has knows issues in these cars. After several visits to the dealer we were told that it is somewhat fixed, well on a small trip 5-6 miles it now told us to take a turn into the wrong direction or one way street. There was a blind corner in about 50 yards in and while we were looking stunned and standing still that it asked us to enter the street, 5 seconds later a vehicle came blasting around that corner, it would have been head on collision.
Additional Notes:
The Infotainment/Navigation system has knows issues in these cars. After several visits to the dealer we were told that it is somewhat fixed, well on a small trip 5-6 miles it now told us to take a turn into the wrong direction or one way street. There was a blind corner in about 50 yards in and while we were looking stunned and standing still that it asked us to enter the street, 5 seconds later a vehicle came blasting around that corner, it would have been head on collision.
Mfg Campaign: 11593546
Recall Date: Jun 10, 2024
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Peeling clear coat at 47,000 miles. Dealership said paint warranty ended at 36,000 miles.
Corrective Action:
Peeling clear coat at 47,000 miles. Dealership said paint warranty ended at 36,000 miles.
Additional Notes:
Peeling clear coat at 47,000 miles. Dealership said paint warranty ended at 36,000 miles.
Mfg Campaign: 11593584
Recall Date: Jun 10, 2024
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
LED strip for day time running light went out in both headlight assemblies within 9 months/14k miles of each other. Had to replace entire headlight assemblies. Passenger side at 49k September 2023 and driver side at 63k June 2024.
Corrective Action:
LED strip for day time running light went out in both headlight assemblies within 9 months/14k miles of each other. Had to replace entire headlight assemblies. Passenger side at 49k September 2023 and driver side at 63k June 2024.
Additional Notes:
LED strip for day time running light went out in both headlight assemblies within 9 months/14k miles of each other. Had to replace entire headlight assemblies. Passenger side at 49k September 2023 and driver side at 63k June 2024.
Mfg Campaign: 11593001
Recall Date: Jun 7, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My vehicle has been to the dealership multiple times for incorrectly stalling, revving RPMS at uphill turns and rough idling with no corrective action taken. initial issues started around 30k miles and the dealership continued to tell me nothing is wrong because engine light was not on. I recently went over a speed bump in a school zone. My vehicle stalled and my engine light came on. Initial code was P0446 error code indicates an evaporative emission control system (EVAP) vent control circuit malfunction. The N80 purge valve and charcoal canister were to blame for this uneasy safety issue. I was told at the dealership that my charcoal canister might malfunction if i overfill my vehicle with gas which made me realize, this may have been the initial issue. I put gas until it clicks off but i have noticed my vehicle went from filling up with 16.5 gallons to stopping at 18-19 gallons. I have also noticed when i park my car and my gas is close to the empty line it shoots back up just a bit next time i turn on my vehicle. Now I am monitoring my gas gauge as this may be faulty and what caused all the safety issues I was experiencing. I drive my car very scared these days not knowing when it will randomly turn off on me while driving.
Corrective Action:
My vehicle has been to the dealership multiple times for incorrectly stalling, revving RPMS at uphill turns and rough idling with no corrective action taken. initial issues started around 30k miles and the dealership continued to tell me nothing is wrong because engine light was not on. I recently went over a speed bump in a school zone. My vehicle stalled and my engine light came on. Initial code was P0446 error code indicates an evaporative emission control system (EVAP) vent control circuit malfunction. The N80 purge valve and charcoal canister were to blame for this uneasy safety issue. I was told at the dealership that my charcoal canister might malfunction if i overfill my vehicle with gas which made me realize, this may have been the initial issue. I put gas until it clicks off but i have noticed my vehicle went from filling up with 16.5 gallons to stopping at 18-19 gallons. I have also noticed when i park my car and my gas is close to the empty line it shoots back up just a bit next time i turn on my vehicle. Now I am monitoring my gas gauge as this may be faulty and what caused all the safety issues I was experiencing. I drive my car very scared these days not knowing when it will randomly turn off on me while driving.
Additional Notes:
My vehicle has been to the dealership multiple times for incorrectly stalling, revving RPMS at uphill turns and rough idling with no corrective action taken. initial issues started around 30k miles and the dealership continued to tell me nothing is wrong because engine light was not on. I recently went over a speed bump in a school zone. My vehicle stalled and my engine light came on. Initial code was P0446 error code indicates an evaporative emission control system (EVAP) vent control circuit malfunction. The N80 purge valve and charcoal canister were to blame for this uneasy safety issue. I was told at the dealership that my charcoal canister might malfunction if i overfill my vehicle with gas which made me realize, this may have been the initial issue. I put gas until it clicks off but i have noticed my vehicle went from filling up with 16.5 gallons to stopping at 18-19 gallons. I have also noticed when i park my car and my gas is close to the empty line it shoots back up just a bit next time i turn on my vehicle. Now I am monitoring my gas gauge as this may be faulty and what caused all the safety issues I was experiencing. I drive my car very scared these days not knowing when it will randomly turn off on me while driving.
Mfg Campaign: 11593082
Recall Date: Jun 7, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My vehicle has been to the dealership multiple times for incorrectly stalling, revving RPMS at uphill turns and rough idling with no corrective action taken. initial issues started around 30k miles and the dealership continued to tell me nothing is wrong because engine light was not on. I recently went over a speed bump in a school zone. My vehicle stalled and my engine light came on. Initial code was P0446 error code indicates an evaporative emission control system (EVAP) vent control circuit malfunction. The N80 purge valve and charcoal canister were to blame for this uneasy safety issue. I was told at the dealership that my charcoal canister might malfunction if i overfill my vehicle with gas which made me realize, this may have been the initial issue. I put gas until it clicks off but i have noticed my vehicle went from filling up with 16.5 gallons to stopping at 18-19 gallons. I have also noticed when i park my car and my gas is close to the empty line it shoots back up just a bit next time i turn on my vehicle. Now I am monitoring my gas gauge as this may be faulty and what caused all the safety issues I was experiencing. I drive my car very scared these days not knowing when it will randomly turn off on me while driving.
Corrective Action:
My vehicle has been to the dealership multiple times for incorrectly stalling, revving RPMS at uphill turns and rough idling with no corrective action taken. initial issues started around 30k miles and the dealership continued to tell me nothing is wrong because engine light was not on. I recently went over a speed bump in a school zone. My vehicle stalled and my engine light came on. Initial code was P0446 error code indicates an evaporative emission control system (EVAP) vent control circuit malfunction. The N80 purge valve and charcoal canister were to blame for this uneasy safety issue. I was told at the dealership that my charcoal canister might malfunction if i overfill my vehicle with gas which made me realize, this may have been the initial issue. I put gas until it clicks off but i have noticed my vehicle went from filling up with 16.5 gallons to stopping at 18-19 gallons. I have also noticed when i park my car and my gas is close to the empty line it shoots back up just a bit next time i turn on my vehicle. Now I am monitoring my gas gauge as this may be faulty and what caused all the safety issues I was experiencing. I drive my car very scared these days not knowing when it will randomly turn off on me while driving.
Additional Notes:
My vehicle has been to the dealership multiple times for incorrectly stalling, revving RPMS at uphill turns and rough idling with no corrective action taken. initial issues started around 30k miles and the dealership continued to tell me nothing is wrong because engine light was not on. I recently went over a speed bump in a school zone. My vehicle stalled and my engine light came on. Initial code was P0446 error code indicates an evaporative emission control system (EVAP) vent control circuit malfunction. The N80 purge valve and charcoal canister were to blame for this uneasy safety issue. I was told at the dealership that my charcoal canister might malfunction if i overfill my vehicle with gas which made me realize, this may have been the initial issue. I put gas until it clicks off but i have noticed my vehicle went from filling up with 16.5 gallons to stopping at 18-19 gallons. I have also noticed when i park my car and my gas is close to the empty line it shoots back up just a bit next time i turn on my vehicle. Now I am monitoring my gas gauge as this may be faulty and what caused all the safety issues I was experiencing. I drive my car very scared these days not knowing when it will randomly turn off on me while driving.
Mfg Campaign: 11593082
Recall Date: Jun 7, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Frequently, the carbon/graphite canister causes issues - even the VW mechanic has admitted to me personally that it's a poor design. Other people mention this same issue here [XXX] This issue has caused safety issues for us several times during the time I've owned this vehicle. The vehicle can stall while backing up, or (less commonly) while driving forward at full speed. This did happen to us two years ago while driving over a bridge, the vehicle completely stalled while coming down the bridge on a highway. Fortunately we were able to pull off and restart the car which resolved the issue; we had to bring it into the dealership and they replaced the carbon canister. It's also happened while backing up out of parking spots and other times when the vehicle is in motion. This issue is common and VW has issued an extended warranty to cover the expenses incurred by this common issue, but they haven't recalled it, fixed it, or changed the design on newer cars either. I had to bring my car back today for this and am currently waiting for the parts - so here I have to drive it for at least another week while fully at risk of causing an issue; they also refused to give me a different car. Driving this car with such a frequent dangerous issue makes me wish I'd never bought a Volkswagen. I now need to get a different car purely because of this issue, so it's really just not right what VW is doing here. They need to be forced to fix this issue - I am not comfortable driving it or another VW knowing about this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Frequently, the carbon/graphite canister causes issues - even the VW mechanic has admitted to me personally that it's a poor design. Other people mention this same issue here [XXX] This issue has caused safety issues for us several times during the time I've owned this vehicle. The vehicle can stall while backing up, or (less commonly) while driving forward at full speed. This did happen to us two years ago while driving over a bridge, the vehicle completely stalled while coming down the bridge on a highway. Fortunately we were able to pull off and restart the car which resolved the issue; we had to bring it into the dealership and they replaced the carbon canister. It's also happened while backing up out of parking spots and other times when the vehicle is in motion. This issue is common and VW has issued an extended warranty to cover the expenses incurred by this common issue, but they haven't recalled it, fixed it, or changed the design on newer cars either. I had to bring my car back today for this and am currently waiting for the parts - so here I have to drive it for at least another week while fully at risk of causing an issue; they also refused to give me a different car. Driving this car with such a frequent dangerous issue makes me wish I'd never bought a Volkswagen. I now need to get a different car purely because of this issue, so it's really just not right what VW is doing here. They need to be forced to fix this issue - I am not comfortable driving it or another VW knowing about this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Frequently, the carbon/graphite canister causes issues - even the VW mechanic has admitted to me personally that it's a poor design. Other people mention this same issue here [XXX] This issue has caused safety issues for us several times during the time I've owned this vehicle. The vehicle can stall while backing up, or (less commonly) while driving forward at full speed. This did happen to us two years ago while driving over a bridge, the vehicle completely stalled while coming down the bridge on a highway. Fortunately we were able to pull off and restart the car which resolved the issue; we had to bring it into the dealership and they replaced the carbon canister. It's also happened while backing up out of parking spots and other times when the vehicle is in motion. This issue is common and VW has issued an extended warranty to cover the expenses incurred by this common issue, but they haven't recalled it, fixed it, or changed the design on newer cars either. I had to bring my car back today for this and am currently waiting for the parts - so here I have to drive it for at least another week while fully at risk of causing an issue; they also refused to give me a different car. Driving this car with such a frequent dangerous issue makes me wish I'd never bought a Volkswagen. I now need to get a different car purely because of this issue, so it's really just not right what VW is doing here. They need to be forced to fix this issue - I am not comfortable driving it or another VW knowing about this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11592114
Recall Date: Jun 3, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I hear a loud grinding, metal-on-metal noise when braking or while driving. I also notice vibrations or pulsation in the pedal or steering wheel. Whenever the car sits for a period of time, about 90% of the time, the car will produce a massively loud metal-on-metal grind that can be felt in the brake pedal and steering wheel for the first 3 or so stops from 30mph or higher. The dealership claims it's "normal," which is unacceptable for a vehicle bought in 2021.
Corrective Action:
I hear a loud grinding, metal-on-metal noise when braking or while driving. I also notice vibrations or pulsation in the pedal or steering wheel. Whenever the car sits for a period of time, about 90% of the time, the car will produce a massively loud metal-on-metal grind that can be felt in the brake pedal and steering wheel for the first 3 or so stops from 30mph or higher. The dealership claims it's "normal," which is unacceptable for a vehicle bought in 2021.
Additional Notes:
I hear a loud grinding, metal-on-metal noise when braking or while driving. I also notice vibrations or pulsation in the pedal or steering wheel. Whenever the car sits for a period of time, about 90% of the time, the car will produce a massively loud metal-on-metal grind that can be felt in the brake pedal and steering wheel for the first 3 or so stops from 30mph or higher. The dealership claims it's "normal," which is unacceptable for a vehicle bought in 2021.
Mfg Campaign: 11591863
Recall Date: Jun 1, 2024
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Airbag:Error message on display. Passenger airbag not working properly when operating vehicle. Safety of family and children at risk when riding in front passenger seat of vehicle. Warning light appeared approx 1 month ago. Called dealership was told no recall, no fix.
Corrective Action:
Airbag:Error message on display. Passenger airbag not working properly when operating vehicle. Safety of family and children at risk when riding in front passenger seat of vehicle. Warning light appeared approx 1 month ago. Called dealership was told no recall, no fix.
Additional Notes:
Airbag:Error message on display. Passenger airbag not working properly when operating vehicle. Safety of family and children at risk when riding in front passenger seat of vehicle. Warning light appeared approx 1 month ago. Called dealership was told no recall, no fix.
Mfg Campaign: 11591340
Recall Date: May 29, 2024
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The vehicle has been giving off an Airbag error warning when in operation. After taking the vehicle in to a VW dealership, they checked for any active recalls on the vehicle and told me that there were no recalls found for my make, model, and year vehicle and wanted to charge $200 just for them to check and see if there was a problem with the airbags. After doing my own check, I realized that the error message occurred because it was not registering that I had a passenger in the front passenger seat. The airbag in this location does not activate when someone is in the passenger seat. I've checked the NHTSA records to see that a recall was issued on this problem within the last 12 months and notification letters went out in March of 2024. The referenced vehicle is used and was purchased in January 2024 and should have been included in the recall register.
Corrective Action:
The vehicle has been giving off an Airbag error warning when in operation. After taking the vehicle in to a VW dealership, they checked for any active recalls on the vehicle and told me that there were no recalls found for my make, model, and year vehicle and wanted to charge $200 just for them to check and see if there was a problem with the airbags. After doing my own check, I realized that the error message occurred because it was not registering that I had a passenger in the front passenger seat. The airbag in this location does not activate when someone is in the passenger seat. I've checked the NHTSA records to see that a recall was issued on this problem within the last 12 months and notification letters went out in March of 2024. The referenced vehicle is used and was purchased in January 2024 and should have been included in the recall register.
Additional Notes:
The vehicle has been giving off an Airbag error warning when in operation. After taking the vehicle in to a VW dealership, they checked for any active recalls on the vehicle and told me that there were no recalls found for my make, model, and year vehicle and wanted to charge $200 just for them to check and see if there was a problem with the airbags. After doing my own check, I realized that the error message occurred because it was not registering that I had a passenger in the front passenger seat. The airbag in this location does not activate when someone is in the passenger seat. I've checked the NHTSA records to see that a recall was issued on this problem within the last 12 months and notification letters went out in March of 2024. The referenced vehicle is used and was purchased in January 2024 and should have been included in the recall register.
Mfg Campaign: 11591418
Recall Date: May 29, 2024
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
There is an airbag warning indicator on in my vehicle. I have reached out the manufacture of this car with no help. I am concerned that the safety of my vehicle is compromised. Who is to say that the airbag will fail during an accident or that the airbag would deploy on it's own without accident.
Corrective Action:
There is an airbag warning indicator on in my vehicle. I have reached out the manufacture of this car with no help. I am concerned that the safety of my vehicle is compromised. Who is to say that the airbag will fail during an accident or that the airbag would deploy on it's own without accident.
Additional Notes:
There is an airbag warning indicator on in my vehicle. I have reached out the manufacture of this car with no help. I am concerned that the safety of my vehicle is compromised. Who is to say that the airbag will fail during an accident or that the airbag would deploy on it's own without accident.
Mfg Campaign: 11588630
Recall Date: May 14, 2024
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The hood release broke, and we can no longer open the hood of the vehicle. There is no tension in the release mechanism, and it appears the release cable has broken/become loose. Without the ability to open the hood, I can’t check my oil, refill engine coolant, refill wiper fluid, etc., let alone investigate an issue. Generally unsafe to drive. There were no warnings on the dash (the lever was simply dangling). We took the car to the dealer, and they confirmed the hood release was broken, and likely a bad cable (as anticipated). Online research confirmed this is a common issue among VWs, especially the Atlas.
Corrective Action:
The hood release broke, and we can no longer open the hood of the vehicle. There is no tension in the release mechanism, and it appears the release cable has broken/become loose. Without the ability to open the hood, I can’t check my oil, refill engine coolant, refill wiper fluid, etc., let alone investigate an issue. Generally unsafe to drive. There were no warnings on the dash (the lever was simply dangling). We took the car to the dealer, and they confirmed the hood release was broken, and likely a bad cable (as anticipated). Online research confirmed this is a common issue among VWs, especially the Atlas.
Additional Notes:
The hood release broke, and we can no longer open the hood of the vehicle. There is no tension in the release mechanism, and it appears the release cable has broken/become loose. Without the ability to open the hood, I can’t check my oil, refill engine coolant, refill wiper fluid, etc., let alone investigate an issue. Generally unsafe to drive. There were no warnings on the dash (the lever was simply dangling). We took the car to the dealer, and they confirmed the hood release was broken, and likely a bad cable (as anticipated). Online research confirmed this is a common issue among VWs, especially the Atlas.
Mfg Campaign: 11587763
Recall Date: May 8, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Vehicle infrequently stalls when approaching idle conditions making it unsafe at intersections
Corrective Action:
Vehicle infrequently stalls when approaching idle conditions making it unsafe at intersections
Additional Notes:
Vehicle infrequently stalls when approaching idle conditions making it unsafe at intersections
Mfg Campaign: 11587339
Recall Date: May 6, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Vehicle infrequently stalls when approaching idle conditions making it unsafe at intersections
Corrective Action:
Vehicle infrequently stalls when approaching idle conditions making it unsafe at intersections
Additional Notes:
Vehicle infrequently stalls when approaching idle conditions making it unsafe at intersections
Mfg Campaign: 11587339
Recall Date: May 6, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I was driving on surface streets at approximately 25mi/hr when the car suddenly breaked on its own all lights in the dash turned red and the car made an alarm sound. This lasted a few seconds but the cars behind me had to break in order not to rear end me. The sudden break felt like I got hit by another car
Corrective Action:
I was driving on surface streets at approximately 25mi/hr when the car suddenly breaked on its own all lights in the dash turned red and the car made an alarm sound. This lasted a few seconds but the cars behind me had to break in order not to rear end me. The sudden break felt like I got hit by another car
Additional Notes:
I was driving on surface streets at approximately 25mi/hr when the car suddenly breaked on its own all lights in the dash turned red and the car made an alarm sound. This lasted a few seconds but the cars behind me had to break in order not to rear end me. The sudden break felt like I got hit by another car
Mfg Campaign: 11586989
Recall Date: May 4, 2024
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
My 2021 Volkswagen Atlas has been sporadically giving me an error message for my airbag. Upon googling the issue, it appears that VW did in fact recall the airbags for many VW Atlas years 2018-2021. When I called the dealership to get the airbag issue resolved, they informed me that my vehicle was not recalled for this issue. When I took it to the shop, the code being read from my car is the exact problem that VW recalled. Therefore, my car is affected by the airbag safety issue and should be involved in the recall.
Corrective Action:
My 2021 Volkswagen Atlas has been sporadically giving me an error message for my airbag. Upon googling the issue, it appears that VW did in fact recall the airbags for many VW Atlas years 2018-2021. When I called the dealership to get the airbag issue resolved, they informed me that my vehicle was not recalled for this issue. When I took it to the shop, the code being read from my car is the exact problem that VW recalled. Therefore, my car is affected by the airbag safety issue and should be involved in the recall.
Additional Notes:
My 2021 Volkswagen Atlas has been sporadically giving me an error message for my airbag. Upon googling the issue, it appears that VW did in fact recall the airbags for many VW Atlas years 2018-2021. When I called the dealership to get the airbag issue resolved, they informed me that my vehicle was not recalled for this issue. When I took it to the shop, the code being read from my car is the exact problem that VW recalled. Therefore, my car is affected by the airbag safety issue and should be involved in the recall.
Mfg Campaign: 11586427
Recall Date: May 1, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When coming to a stop light, car occasionally shuts off engine completely. Needing car to be put in park and to push start button to restart car. It is not the automatic stop/start technology. Sometimes happend back to back and leaving us dead in traffic for a few seconds.
Corrective Action:
When coming to a stop light, car occasionally shuts off engine completely. Needing car to be put in park and to push start button to restart car. It is not the automatic stop/start technology. Sometimes happend back to back and leaving us dead in traffic for a few seconds.
Additional Notes:
When coming to a stop light, car occasionally shuts off engine completely. Needing car to be put in park and to push start button to restart car. It is not the automatic stop/start technology. Sometimes happend back to back and leaving us dead in traffic for a few seconds.
Mfg Campaign: 11585098
Recall Date: Apr 24, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My vehicle has stalled out before for no reason and the dealership is unable to help in diagnosing the issue without a fault code. This issue has been ongoing since i purchased my vehicle in 2021. Three years later as I was making a sharp left turn going very slow my car stalled out, engine light came on and I received a start/stop error along with a message stating to restart the engine manually. Again this has been happing since i purchased brand new from dealership. Every turn I make going uphill, my vehicle stutters and rpms revved up which is very unsafe and has me on constant alert. Now that an engine code appeared, I am out of warranty and dealership still refuses to help with the issue. code fault i received from engine light is P0496.
Corrective Action:
My vehicle has stalled out before for no reason and the dealership is unable to help in diagnosing the issue without a fault code. This issue has been ongoing since i purchased my vehicle in 2021. Three years later as I was making a sharp left turn going very slow my car stalled out, engine light came on and I received a start/stop error along with a message stating to restart the engine manually. Again this has been happing since i purchased brand new from dealership. Every turn I make going uphill, my vehicle stutters and rpms revved up which is very unsafe and has me on constant alert. Now that an engine code appeared, I am out of warranty and dealership still refuses to help with the issue. code fault i received from engine light is P0496.
Additional Notes:
My vehicle has stalled out before for no reason and the dealership is unable to help in diagnosing the issue without a fault code. This issue has been ongoing since i purchased my vehicle in 2021. Three years later as I was making a sharp left turn going very slow my car stalled out, engine light came on and I received a start/stop error along with a message stating to restart the engine manually. Again this has been happing since i purchased brand new from dealership. Every turn I make going uphill, my vehicle stutters and rpms revved up which is very unsafe and has me on constant alert. Now that an engine code appeared, I am out of warranty and dealership still refuses to help with the issue. code fault i received from engine light is P0496.
Mfg Campaign: 11584764
Recall Date: Apr 23, 2024
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
My vehicle has stalled out before for no reason and the dealership is unable to help in diagnosing the issue without a fault code. This issue has been ongoing since i purchased my vehicle in 2021. Three years later as I was making a sharp left turn going very slow my car stalled out, engine light came on and I received a start/stop error along with a message stating to restart the engine manually. Again this has been happing since i purchased brand new from dealership. Every turn I make going uphill, my vehicle stutters and rpms revved up which is very unsafe and has me on constant alert. Now that an engine code appeared, I am out of warranty and dealership still refuses to help with the issue. code fault i received from engine light is P0496.
Corrective Action:
My vehicle has stalled out before for no reason and the dealership is unable to help in diagnosing the issue without a fault code. This issue has been ongoing since i purchased my vehicle in 2021. Three years later as I was making a sharp left turn going very slow my car stalled out, engine light came on and I received a start/stop error along with a message stating to restart the engine manually. Again this has been happing since i purchased brand new from dealership. Every turn I make going uphill, my vehicle stutters and rpms revved up which is very unsafe and has me on constant alert. Now that an engine code appeared, I am out of warranty and dealership still refuses to help with the issue. code fault i received from engine light is P0496.
Additional Notes:
My vehicle has stalled out before for no reason and the dealership is unable to help in diagnosing the issue without a fault code. This issue has been ongoing since i purchased my vehicle in 2021. Three years later as I was making a sharp left turn going very slow my car stalled out, engine light came on and I received a start/stop error along with a message stating to restart the engine manually. Again this has been happing since i purchased brand new from dealership. Every turn I make going uphill, my vehicle stutters and rpms revved up which is very unsafe and has me on constant alert. Now that an engine code appeared, I am out of warranty and dealership still refuses to help with the issue. code fault i received from engine light is P0496.
Mfg Campaign: 11584764
Recall Date: Apr 23, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My vehicle has stalled out before for no reason and the dealership is unable to help in diagnosing the issue without a fault code. This issue has been ongoing since i purchased my vehicle in 2021. Three years later as I was making a sharp left turn going very slow my car stalled out, engine light came on and I received a start/stop error along with a message stating to restart the engine manually. Again this has been happing since i purchased brand new from dealership. Every turn I make going uphill, my vehicle stutters and rpms revved up which is very unsafe and has me on constant alert. Now that an engine code appeared, I am out of warranty and dealership still refuses to help with the issue. code fault i received from engine light is P0496.
Corrective Action:
My vehicle has stalled out before for no reason and the dealership is unable to help in diagnosing the issue without a fault code. This issue has been ongoing since i purchased my vehicle in 2021. Three years later as I was making a sharp left turn going very slow my car stalled out, engine light came on and I received a start/stop error along with a message stating to restart the engine manually. Again this has been happing since i purchased brand new from dealership. Every turn I make going uphill, my vehicle stutters and rpms revved up which is very unsafe and has me on constant alert. Now that an engine code appeared, I am out of warranty and dealership still refuses to help with the issue. code fault i received from engine light is P0496.
Additional Notes:
My vehicle has stalled out before for no reason and the dealership is unable to help in diagnosing the issue without a fault code. This issue has been ongoing since i purchased my vehicle in 2021. Three years later as I was making a sharp left turn going very slow my car stalled out, engine light came on and I received a start/stop error along with a message stating to restart the engine manually. Again this has been happing since i purchased brand new from dealership. Every turn I make going uphill, my vehicle stutters and rpms revved up which is very unsafe and has me on constant alert. Now that an engine code appeared, I am out of warranty and dealership still refuses to help with the issue. code fault i received from engine light is P0496.
Mfg Campaign: 11584764
Recall Date: Apr 23, 2024
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury