Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Golf R and Atlas, 2017 Golf Alltrack and E-Golf and 2016-2018 Passat vehicles. These internal use vehicles were sold without confirmation that they were built to all applicable regulatory requirements and may have been modified prior to sale. As such, these vehicles may fail to comply with the requirements of various Federal Motor Vehicle Safety Standards.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 01E9
Recall Date: Sep 16, 2020
Consumer Complaints
110 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN GOLF ALLTRACK. THE CONTACT STATED THAT WATER ENTERED THE CABIN OF THE VEHICLE THROUGH THE SUN ROOF AND TRAVELED TO THE FRONT DRIVER'S SIDE OF THE VEHICLE. THE CONTACT STATED THAT WATER ENTERED THE ELECTRICAL SYSTEM WHICH WAS A CAUSE FOR CONCERN. THE CONTACT HAD TAKEN THE VEHICLE TO HANOVER VOLKSWAGEN (1850 CARLISLE PIKE, HANOVER, PA 17331) ON THREE SEPARATE OCCASIONS WHERE THE VEHICLE WAS SERVICED UNDER A MANUFACTURER'S RECALL HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN GOLF ALLTRACK. THE CONTACT STATED THAT WATER ENTERED THE CABIN OF THE VEHICLE THROUGH THE SUN ROOF AND TRAVELED TO THE FRONT DRIVER'S SIDE OF THE VEHICLE. THE CONTACT STATED THAT WATER ENTERED THE ELECTRICAL SYSTEM WHICH WAS A CAUSE FOR CONCERN. THE CONTACT HAD TAKEN THE VEHICLE TO HANOVER VOLKSWAGEN (1850 CARLISLE PIKE, HANOVER, PA 17331) ON THREE SEPARATE OCCASIONS WHERE THE VEHICLE WAS SERVICED UNDER A MANUFACTURER'S RECALL HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN GOLF ALLTRACK. THE CONTACT STATED THAT WATER ENTERED THE CABIN OF THE VEHICLE THROUGH THE SUN ROOF AND TRAVELED TO THE FRONT DRIVER'S SIDE OF THE VEHICLE. THE CONTACT STATED THAT WATER ENTERED THE ELECTRICAL SYSTEM WHICH WAS A CAUSE FOR CONCERN. THE CONTACT HAD TAKEN THE VEHICLE TO HANOVER VOLKSWAGEN (1850 CARLISLE PIKE, HANOVER, PA 17331) ON THREE SEPARATE OCCASIONS WHERE THE VEHICLE WAS SERVICED UNDER A MANUFACTURER'S RECALL HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
Mfg Campaign: 11377939
Recall Date: Dec 4, 2020
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
FAILED CLOCKSPRING AT 37500 MILES AND NOT OFFERED WARRANTY REPLACEMENT..I CAN PROVIDE DEALER SERVICE RECORD IF NEEDED
Corrective Action:
FAILED CLOCKSPRING AT 37500 MILES AND NOT OFFERED WARRANTY REPLACEMENT..I CAN PROVIDE DEALER SERVICE RECORD IF NEEDED
Additional Notes:
FAILED CLOCKSPRING AT 37500 MILES AND NOT OFFERED WARRANTY REPLACEMENT..I CAN PROVIDE DEALER SERVICE RECORD IF NEEDED
Mfg Campaign: 11375741
Recall Date: Nov 21, 2020
Volkswagen Group Of America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
FAILED CLOCKSPRING AT 37500 MILES AND NOT OFFERED WARRANTY REPLACEMENT..I CAN PROVIDE DEALER SERVICE RECORD IF NEEDED
Corrective Action:
FAILED CLOCKSPRING AT 37500 MILES AND NOT OFFERED WARRANTY REPLACEMENT..I CAN PROVIDE DEALER SERVICE RECORD IF NEEDED
Additional Notes:
FAILED CLOCKSPRING AT 37500 MILES AND NOT OFFERED WARRANTY REPLACEMENT..I CAN PROVIDE DEALER SERVICE RECORD IF NEEDED
Mfg Campaign: 11375741
Recall Date: Nov 21, 2020
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
FAILED CLOCKSPRING AT 37500 MILES AND NOT OFFERED WARRANTY REPLACEMENT..I CAN PROVIDE DEALER SERVICE RECORD IF NEEDED
Corrective Action:
FAILED CLOCKSPRING AT 37500 MILES AND NOT OFFERED WARRANTY REPLACEMENT..I CAN PROVIDE DEALER SERVICE RECORD IF NEEDED
Additional Notes:
FAILED CLOCKSPRING AT 37500 MILES AND NOT OFFERED WARRANTY REPLACEMENT..I CAN PROVIDE DEALER SERVICE RECORD IF NEEDED
Mfg Campaign: 11375741
Recall Date: Nov 21, 2020
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE MOON ROOF HAS BEEN LEAKING WATER THIS IS THE SECOND TIME THE RADIO BACK UP CAMERA NAVIGATION SYSTEM HAVE NOT BEEN WORKING THERE'S WATER THAT CAME ALL IN THROUGH THE FRONT BY THE WINDSHIELD THE TWO PILLARS AND NOW IT'S HAPPENING IN THE BACK IT WAS PARKED IN MY DRIVEWAY
Corrective Action:
THE MOON ROOF HAS BEEN LEAKING WATER THIS IS THE SECOND TIME THE RADIO BACK UP CAMERA NAVIGATION SYSTEM HAVE NOT BEEN WORKING THERE'S WATER THAT CAME ALL IN THROUGH THE FRONT BY THE WINDSHIELD THE TWO PILLARS AND NOW IT'S HAPPENING IN THE BACK IT WAS PARKED IN MY DRIVEWAY
Additional Notes:
THE MOON ROOF HAS BEEN LEAKING WATER THIS IS THE SECOND TIME THE RADIO BACK UP CAMERA NAVIGATION SYSTEM HAVE NOT BEEN WORKING THERE'S WATER THAT CAME ALL IN THROUGH THE FRONT BY THE WINDSHIELD THE TWO PILLARS AND NOW IT'S HAPPENING IN THE BACK IT WAS PARKED IN MY DRIVEWAY
Mfg Campaign: 11352458
Recall Date: Sep 1, 2020
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
ON OR ABOUT 6.13.2019, MY 2017 VW GOLF ALLTRACK SE LEAKED WATER THROUGH THE LIGHT IN THE ROOF, BEHIND THE VISOR (DRIVER'S SIDE) WHILE STATIONARY. EACH TIME THE HEADLINER WAS STAINED, WATER SAT IN THE LIGHT AND IT LEAKED ALL OVER MY LAP. AS OF 6.11.2020, IT IS STILL LEAKING. THIS APPEARS TO BE A KNOWN ISSUE AND A CLASS ACTION SUIT IS PENDING. VW CLAIMS THIS IS A REPAIR DEFECT, NOT A MANUFACTURE DEFECT AND ONLY OFFERS TO COVER 75% OF A $12K REPAIR ON A VEHICLE THAT HAS 34K MILES, BEEN MOSTLY GARAGE KEPT OR COVERED AND ALL MAINTENANCE COMPLETED ONLY AT VW DEALERSHIPS. I HAVE FILED SEVERAL COMPLAINTS WITH VW. THEY STATE THAT SINCE VEHICLE IS OUTSIDE OF 3 YEAR WARRANTY (3YR/36K MI), THEY ARE OFFERING GOODWILL. I DO NOT FEEL IT IS FAIR OR RIGHT TO HAVE TO SPEND EVEN $1 TO REPAIR A KNOWN STRUCTURAL DEFECT RELATED TO THE SPOT WELDS AND SUNROOF, WHICH WERE LIKELY THE CAUSE OF EACH AND EVERY LEAK THAT THE CAR HAS EXPERIENCED. ADDITIONALLY, THE CAR LIKES TO SUDDENLY ATTEMPT TO ACTIVATE THE COLLISION WARNINGS FOR NO REASON - AFTER FURTHER RESEARCH, THIS IS A KNOWN ISSUE AS WELL, POSSIBLY RELATED TO WATER DAMAGE. VW OF AMERICA REFUSES TO TAKE ANY ACTION BEYOND THEIR OFFER OF 75% COVERAGE OF COSTS AS GOODWILL ON A CAR THAT WASN'T BUILT RIGHT TO BEGIN WITH AND FRANKLY, IS A RISK TO THE SAFETY OF MY TWO CHILDREN, 4 & 2, AS A SPOT WELD IN THE SUNROOF IS SURELY A SIGN THAT IT'S LIKELY NOT THE ONLY STRUCTURAL DEFECT OR FAILURE OF THE VEHICLE. THIS IS MY 4TH VW AND CLEARLY WILL BE MY LAST.
Corrective Action:
ON OR ABOUT 6.13.2019, MY 2017 VW GOLF ALLTRACK SE LEAKED WATER THROUGH THE LIGHT IN THE ROOF, BEHIND THE VISOR (DRIVER'S SIDE) WHILE STATIONARY. EACH TIME THE HEADLINER WAS STAINED, WATER SAT IN THE LIGHT AND IT LEAKED ALL OVER MY LAP. AS OF 6.11.2020, IT IS STILL LEAKING. THIS APPEARS TO BE A KNOWN ISSUE AND A CLASS ACTION SUIT IS PENDING. VW CLAIMS THIS IS A REPAIR DEFECT, NOT A MANUFACTURE DEFECT AND ONLY OFFERS TO COVER 75% OF A $12K REPAIR ON A VEHICLE THAT HAS 34K MILES, BEEN MOSTLY GARAGE KEPT OR COVERED AND ALL MAINTENANCE COMPLETED ONLY AT VW DEALERSHIPS. I HAVE FILED SEVERAL COMPLAINTS WITH VW. THEY STATE THAT SINCE VEHICLE IS OUTSIDE OF 3 YEAR WARRANTY (3YR/36K MI), THEY ARE OFFERING GOODWILL. I DO NOT FEEL IT IS FAIR OR RIGHT TO HAVE TO SPEND EVEN $1 TO REPAIR A KNOWN STRUCTURAL DEFECT RELATED TO THE SPOT WELDS AND SUNROOF, WHICH WERE LIKELY THE CAUSE OF EACH AND EVERY LEAK THAT THE CAR HAS EXPERIENCED. ADDITIONALLY, THE CAR LIKES TO SUDDENLY ATTEMPT TO ACTIVATE THE COLLISION WARNINGS FOR NO REASON - AFTER FURTHER RESEARCH, THIS IS A KNOWN ISSUE AS WELL, POSSIBLY RELATED TO WATER DAMAGE. VW OF AMERICA REFUSES TO TAKE ANY ACTION BEYOND THEIR OFFER OF 75% COVERAGE OF COSTS AS GOODWILL ON A CAR THAT WASN'T BUILT RIGHT TO BEGIN WITH AND FRANKLY, IS A RISK TO THE SAFETY OF MY TWO CHILDREN, 4 & 2, AS A SPOT WELD IN THE SUNROOF IS SURELY A SIGN THAT IT'S LIKELY NOT THE ONLY STRUCTURAL DEFECT OR FAILURE OF THE VEHICLE. THIS IS MY 4TH VW AND CLEARLY WILL BE MY LAST.
Additional Notes:
ON OR ABOUT 6.13.2019, MY 2017 VW GOLF ALLTRACK SE LEAKED WATER THROUGH THE LIGHT IN THE ROOF, BEHIND THE VISOR (DRIVER'S SIDE) WHILE STATIONARY. EACH TIME THE HEADLINER WAS STAINED, WATER SAT IN THE LIGHT AND IT LEAKED ALL OVER MY LAP. AS OF 6.11.2020, IT IS STILL LEAKING. THIS APPEARS TO BE A KNOWN ISSUE AND A CLASS ACTION SUIT IS PENDING. VW CLAIMS THIS IS A REPAIR DEFECT, NOT A MANUFACTURE DEFECT AND ONLY OFFERS TO COVER 75% OF A $12K REPAIR ON A VEHICLE THAT HAS 34K MILES, BEEN MOSTLY GARAGE KEPT OR COVERED AND ALL MAINTENANCE COMPLETED ONLY AT VW DEALERSHIPS. I HAVE FILED SEVERAL COMPLAINTS WITH VW. THEY STATE THAT SINCE VEHICLE IS OUTSIDE OF 3 YEAR WARRANTY (3YR/36K MI), THEY ARE OFFERING GOODWILL. I DO NOT FEEL IT IS FAIR OR RIGHT TO HAVE TO SPEND EVEN $1 TO REPAIR A KNOWN STRUCTURAL DEFECT RELATED TO THE SPOT WELDS AND SUNROOF, WHICH WERE LIKELY THE CAUSE OF EACH AND EVERY LEAK THAT THE CAR HAS EXPERIENCED. ADDITIONALLY, THE CAR LIKES TO SUDDENLY ATTEMPT TO ACTIVATE THE COLLISION WARNINGS FOR NO REASON - AFTER FURTHER RESEARCH, THIS IS A KNOWN ISSUE AS WELL, POSSIBLY RELATED TO WATER DAMAGE. VW OF AMERICA REFUSES TO TAKE ANY ACTION BEYOND THEIR OFFER OF 75% COVERAGE OF COSTS AS GOODWILL ON A CAR THAT WASN'T BUILT RIGHT TO BEGIN WITH AND FRANKLY, IS A RISK TO THE SAFETY OF MY TWO CHILDREN, 4 & 2, AS A SPOT WELD IN THE SUNROOF IS SURELY A SIGN THAT IT'S LIKELY NOT THE ONLY STRUCTURAL DEFECT OR FAILURE OF THE VEHICLE. THIS IS MY 4TH VW AND CLEARLY WILL BE MY LAST.
Mfg Campaign: 11339536
Recall Date: Jul 15, 2020
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON OR ABOUT 6.13.2019, MY 2017 VW GOLF ALLTRACK SE LEAKED WATER THROUGH THE LIGHT IN THE ROOF, BEHIND THE VISOR (DRIVER'S SIDE) WHILE STATIONARY. EACH TIME THE HEADLINER WAS STAINED, WATER SAT IN THE LIGHT AND IT LEAKED ALL OVER MY LAP. AS OF 6.11.2020, IT IS STILL LEAKING. THIS APPEARS TO BE A KNOWN ISSUE AND A CLASS ACTION SUIT IS PENDING. VW CLAIMS THIS IS A REPAIR DEFECT, NOT A MANUFACTURE DEFECT AND ONLY OFFERS TO COVER 75% OF A $12K REPAIR ON A VEHICLE THAT HAS 34K MILES, BEEN MOSTLY GARAGE KEPT OR COVERED AND ALL MAINTENANCE COMPLETED ONLY AT VW DEALERSHIPS. I HAVE FILED SEVERAL COMPLAINTS WITH VW. THEY STATE THAT SINCE VEHICLE IS OUTSIDE OF 3 YEAR WARRANTY (3YR/36K MI), THEY ARE OFFERING GOODWILL. I DO NOT FEEL IT IS FAIR OR RIGHT TO HAVE TO SPEND EVEN $1 TO REPAIR A KNOWN STRUCTURAL DEFECT RELATED TO THE SPOT WELDS AND SUNROOF, WHICH WERE LIKELY THE CAUSE OF EACH AND EVERY LEAK THAT THE CAR HAS EXPERIENCED. ADDITIONALLY, THE CAR LIKES TO SUDDENLY ATTEMPT TO ACTIVATE THE COLLISION WARNINGS FOR NO REASON - AFTER FURTHER RESEARCH, THIS IS A KNOWN ISSUE AS WELL, POSSIBLY RELATED TO WATER DAMAGE. VW OF AMERICA REFUSES TO TAKE ANY ACTION BEYOND THEIR OFFER OF 75% COVERAGE OF COSTS AS GOODWILL ON A CAR THAT WASN'T BUILT RIGHT TO BEGIN WITH AND FRANKLY, IS A RISK TO THE SAFETY OF MY TWO CHILDREN, 4 & 2, AS A SPOT WELD IN THE SUNROOF IS SURELY A SIGN THAT IT'S LIKELY NOT THE ONLY STRUCTURAL DEFECT OR FAILURE OF THE VEHICLE. THIS IS MY 4TH VW AND CLEARLY WILL BE MY LAST.
Corrective Action:
ON OR ABOUT 6.13.2019, MY 2017 VW GOLF ALLTRACK SE LEAKED WATER THROUGH THE LIGHT IN THE ROOF, BEHIND THE VISOR (DRIVER'S SIDE) WHILE STATIONARY. EACH TIME THE HEADLINER WAS STAINED, WATER SAT IN THE LIGHT AND IT LEAKED ALL OVER MY LAP. AS OF 6.11.2020, IT IS STILL LEAKING. THIS APPEARS TO BE A KNOWN ISSUE AND A CLASS ACTION SUIT IS PENDING. VW CLAIMS THIS IS A REPAIR DEFECT, NOT A MANUFACTURE DEFECT AND ONLY OFFERS TO COVER 75% OF A $12K REPAIR ON A VEHICLE THAT HAS 34K MILES, BEEN MOSTLY GARAGE KEPT OR COVERED AND ALL MAINTENANCE COMPLETED ONLY AT VW DEALERSHIPS. I HAVE FILED SEVERAL COMPLAINTS WITH VW. THEY STATE THAT SINCE VEHICLE IS OUTSIDE OF 3 YEAR WARRANTY (3YR/36K MI), THEY ARE OFFERING GOODWILL. I DO NOT FEEL IT IS FAIR OR RIGHT TO HAVE TO SPEND EVEN $1 TO REPAIR A KNOWN STRUCTURAL DEFECT RELATED TO THE SPOT WELDS AND SUNROOF, WHICH WERE LIKELY THE CAUSE OF EACH AND EVERY LEAK THAT THE CAR HAS EXPERIENCED. ADDITIONALLY, THE CAR LIKES TO SUDDENLY ATTEMPT TO ACTIVATE THE COLLISION WARNINGS FOR NO REASON - AFTER FURTHER RESEARCH, THIS IS A KNOWN ISSUE AS WELL, POSSIBLY RELATED TO WATER DAMAGE. VW OF AMERICA REFUSES TO TAKE ANY ACTION BEYOND THEIR OFFER OF 75% COVERAGE OF COSTS AS GOODWILL ON A CAR THAT WASN'T BUILT RIGHT TO BEGIN WITH AND FRANKLY, IS A RISK TO THE SAFETY OF MY TWO CHILDREN, 4 & 2, AS A SPOT WELD IN THE SUNROOF IS SURELY A SIGN THAT IT'S LIKELY NOT THE ONLY STRUCTURAL DEFECT OR FAILURE OF THE VEHICLE. THIS IS MY 4TH VW AND CLEARLY WILL BE MY LAST.
Additional Notes:
ON OR ABOUT 6.13.2019, MY 2017 VW GOLF ALLTRACK SE LEAKED WATER THROUGH THE LIGHT IN THE ROOF, BEHIND THE VISOR (DRIVER'S SIDE) WHILE STATIONARY. EACH TIME THE HEADLINER WAS STAINED, WATER SAT IN THE LIGHT AND IT LEAKED ALL OVER MY LAP. AS OF 6.11.2020, IT IS STILL LEAKING. THIS APPEARS TO BE A KNOWN ISSUE AND A CLASS ACTION SUIT IS PENDING. VW CLAIMS THIS IS A REPAIR DEFECT, NOT A MANUFACTURE DEFECT AND ONLY OFFERS TO COVER 75% OF A $12K REPAIR ON A VEHICLE THAT HAS 34K MILES, BEEN MOSTLY GARAGE KEPT OR COVERED AND ALL MAINTENANCE COMPLETED ONLY AT VW DEALERSHIPS. I HAVE FILED SEVERAL COMPLAINTS WITH VW. THEY STATE THAT SINCE VEHICLE IS OUTSIDE OF 3 YEAR WARRANTY (3YR/36K MI), THEY ARE OFFERING GOODWILL. I DO NOT FEEL IT IS FAIR OR RIGHT TO HAVE TO SPEND EVEN $1 TO REPAIR A KNOWN STRUCTURAL DEFECT RELATED TO THE SPOT WELDS AND SUNROOF, WHICH WERE LIKELY THE CAUSE OF EACH AND EVERY LEAK THAT THE CAR HAS EXPERIENCED. ADDITIONALLY, THE CAR LIKES TO SUDDENLY ATTEMPT TO ACTIVATE THE COLLISION WARNINGS FOR NO REASON - AFTER FURTHER RESEARCH, THIS IS A KNOWN ISSUE AS WELL, POSSIBLY RELATED TO WATER DAMAGE. VW OF AMERICA REFUSES TO TAKE ANY ACTION BEYOND THEIR OFFER OF 75% COVERAGE OF COSTS AS GOODWILL ON A CAR THAT WASN'T BUILT RIGHT TO BEGIN WITH AND FRANKLY, IS A RISK TO THE SAFETY OF MY TWO CHILDREN, 4 & 2, AS A SPOT WELD IN THE SUNROOF IS SURELY A SIGN THAT IT'S LIKELY NOT THE ONLY STRUCTURAL DEFECT OR FAILURE OF THE VEHICLE. THIS IS MY 4TH VW AND CLEARLY WILL BE MY LAST.
Mfg Campaign: 11339536
Recall Date: Jul 15, 2020
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ON OR ABOUT 6.13.2019, MY 2017 VW GOLF ALLTRACK SE LEAKED WATER THROUGH THE LIGHT IN THE ROOF, BEHIND THE VISOR (DRIVER'S SIDE) WHILE STATIONARY. EACH TIME THE HEADLINER WAS STAINED, WATER SAT IN THE LIGHT AND IT LEAKED ALL OVER MY LAP. AS OF 6.11.2020, IT IS STILL LEAKING. THIS APPEARS TO BE A KNOWN ISSUE AND A CLASS ACTION SUIT IS PENDING. VW CLAIMS THIS IS A REPAIR DEFECT, NOT A MANUFACTURE DEFECT AND ONLY OFFERS TO COVER 75% OF A $12K REPAIR ON A VEHICLE THAT HAS 34K MILES, BEEN MOSTLY GARAGE KEPT OR COVERED AND ALL MAINTENANCE COMPLETED ONLY AT VW DEALERSHIPS. I HAVE FILED SEVERAL COMPLAINTS WITH VW. THEY STATE THAT SINCE VEHICLE IS OUTSIDE OF 3 YEAR WARRANTY (3YR/36K MI), THEY ARE OFFERING GOODWILL. I DO NOT FEEL IT IS FAIR OR RIGHT TO HAVE TO SPEND EVEN $1 TO REPAIR A KNOWN STRUCTURAL DEFECT RELATED TO THE SPOT WELDS AND SUNROOF, WHICH WERE LIKELY THE CAUSE OF EACH AND EVERY LEAK THAT THE CAR HAS EXPERIENCED. ADDITIONALLY, THE CAR LIKES TO SUDDENLY ATTEMPT TO ACTIVATE THE COLLISION WARNINGS FOR NO REASON - AFTER FURTHER RESEARCH, THIS IS A KNOWN ISSUE AS WELL, POSSIBLY RELATED TO WATER DAMAGE. VW OF AMERICA REFUSES TO TAKE ANY ACTION BEYOND THEIR OFFER OF 75% COVERAGE OF COSTS AS GOODWILL ON A CAR THAT WASN'T BUILT RIGHT TO BEGIN WITH AND FRANKLY, IS A RISK TO THE SAFETY OF MY TWO CHILDREN, 4 & 2, AS A SPOT WELD IN THE SUNROOF IS SURELY A SIGN THAT IT'S LIKELY NOT THE ONLY STRUCTURAL DEFECT OR FAILURE OF THE VEHICLE. THIS IS MY 4TH VW AND CLEARLY WILL BE MY LAST.
Corrective Action:
ON OR ABOUT 6.13.2019, MY 2017 VW GOLF ALLTRACK SE LEAKED WATER THROUGH THE LIGHT IN THE ROOF, BEHIND THE VISOR (DRIVER'S SIDE) WHILE STATIONARY. EACH TIME THE HEADLINER WAS STAINED, WATER SAT IN THE LIGHT AND IT LEAKED ALL OVER MY LAP. AS OF 6.11.2020, IT IS STILL LEAKING. THIS APPEARS TO BE A KNOWN ISSUE AND A CLASS ACTION SUIT IS PENDING. VW CLAIMS THIS IS A REPAIR DEFECT, NOT A MANUFACTURE DEFECT AND ONLY OFFERS TO COVER 75% OF A $12K REPAIR ON A VEHICLE THAT HAS 34K MILES, BEEN MOSTLY GARAGE KEPT OR COVERED AND ALL MAINTENANCE COMPLETED ONLY AT VW DEALERSHIPS. I HAVE FILED SEVERAL COMPLAINTS WITH VW. THEY STATE THAT SINCE VEHICLE IS OUTSIDE OF 3 YEAR WARRANTY (3YR/36K MI), THEY ARE OFFERING GOODWILL. I DO NOT FEEL IT IS FAIR OR RIGHT TO HAVE TO SPEND EVEN $1 TO REPAIR A KNOWN STRUCTURAL DEFECT RELATED TO THE SPOT WELDS AND SUNROOF, WHICH WERE LIKELY THE CAUSE OF EACH AND EVERY LEAK THAT THE CAR HAS EXPERIENCED. ADDITIONALLY, THE CAR LIKES TO SUDDENLY ATTEMPT TO ACTIVATE THE COLLISION WARNINGS FOR NO REASON - AFTER FURTHER RESEARCH, THIS IS A KNOWN ISSUE AS WELL, POSSIBLY RELATED TO WATER DAMAGE. VW OF AMERICA REFUSES TO TAKE ANY ACTION BEYOND THEIR OFFER OF 75% COVERAGE OF COSTS AS GOODWILL ON A CAR THAT WASN'T BUILT RIGHT TO BEGIN WITH AND FRANKLY, IS A RISK TO THE SAFETY OF MY TWO CHILDREN, 4 & 2, AS A SPOT WELD IN THE SUNROOF IS SURELY A SIGN THAT IT'S LIKELY NOT THE ONLY STRUCTURAL DEFECT OR FAILURE OF THE VEHICLE. THIS IS MY 4TH VW AND CLEARLY WILL BE MY LAST.
Additional Notes:
ON OR ABOUT 6.13.2019, MY 2017 VW GOLF ALLTRACK SE LEAKED WATER THROUGH THE LIGHT IN THE ROOF, BEHIND THE VISOR (DRIVER'S SIDE) WHILE STATIONARY. EACH TIME THE HEADLINER WAS STAINED, WATER SAT IN THE LIGHT AND IT LEAKED ALL OVER MY LAP. AS OF 6.11.2020, IT IS STILL LEAKING. THIS APPEARS TO BE A KNOWN ISSUE AND A CLASS ACTION SUIT IS PENDING. VW CLAIMS THIS IS A REPAIR DEFECT, NOT A MANUFACTURE DEFECT AND ONLY OFFERS TO COVER 75% OF A $12K REPAIR ON A VEHICLE THAT HAS 34K MILES, BEEN MOSTLY GARAGE KEPT OR COVERED AND ALL MAINTENANCE COMPLETED ONLY AT VW DEALERSHIPS. I HAVE FILED SEVERAL COMPLAINTS WITH VW. THEY STATE THAT SINCE VEHICLE IS OUTSIDE OF 3 YEAR WARRANTY (3YR/36K MI), THEY ARE OFFERING GOODWILL. I DO NOT FEEL IT IS FAIR OR RIGHT TO HAVE TO SPEND EVEN $1 TO REPAIR A KNOWN STRUCTURAL DEFECT RELATED TO THE SPOT WELDS AND SUNROOF, WHICH WERE LIKELY THE CAUSE OF EACH AND EVERY LEAK THAT THE CAR HAS EXPERIENCED. ADDITIONALLY, THE CAR LIKES TO SUDDENLY ATTEMPT TO ACTIVATE THE COLLISION WARNINGS FOR NO REASON - AFTER FURTHER RESEARCH, THIS IS A KNOWN ISSUE AS WELL, POSSIBLY RELATED TO WATER DAMAGE. VW OF AMERICA REFUSES TO TAKE ANY ACTION BEYOND THEIR OFFER OF 75% COVERAGE OF COSTS AS GOODWILL ON A CAR THAT WASN'T BUILT RIGHT TO BEGIN WITH AND FRANKLY, IS A RISK TO THE SAFETY OF MY TWO CHILDREN, 4 & 2, AS A SPOT WELD IN THE SUNROOF IS SURELY A SIGN THAT IT'S LIKELY NOT THE ONLY STRUCTURAL DEFECT OR FAILURE OF THE VEHICLE. THIS IS MY 4TH VW AND CLEARLY WILL BE MY LAST.
Mfg Campaign: 11339536
Recall Date: Jul 15, 2020
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
LEAKY SUNROOF TO DO INCORRECT REWORK IN PRODUCTION OF THE WELDING POINTS OF THE SUNROOF FRAME AREA. SPOT WELDS AROUND THE PERIMETER OF THE SUNROOF OPENING MAY BE TOO LARGE.* THIS PREVENTS THE OUTER SUNROOF SEAL FROM PROPERLY ADHERING TO THE BODY OF THE VEHICLE, ALLOWING WATER TO LEAK THROUGH THE SEAL. INSUFFICIENT CLEANING PROCESS PRIOR TO APPLYING OUTER SUNROOF SEAL. THE SUNROOF FRAME OPENING MAY HAVE BEEN IMPROPERLY CLEANED PRIOR TO APPLICATION OF THE ACRYLIC TAPE ON THE OUTER SUNROOF SEAL. THIS PREVENTS THE OUTER SUNROOF SEAL FROM PROPERLY ADHERING TO THE BODY OF THE VEHICLE, ALLOWING WATER TO LEAK THROUGH THE SEAL.
Corrective Action:
LEAKY SUNROOF TO DO INCORRECT REWORK IN PRODUCTION OF THE WELDING POINTS OF THE SUNROOF FRAME AREA. SPOT WELDS AROUND THE PERIMETER OF THE SUNROOF OPENING MAY BE TOO LARGE.* THIS PREVENTS THE OUTER SUNROOF SEAL FROM PROPERLY ADHERING TO THE BODY OF THE VEHICLE, ALLOWING WATER TO LEAK THROUGH THE SEAL. INSUFFICIENT CLEANING PROCESS PRIOR TO APPLYING OUTER SUNROOF SEAL. THE SUNROOF FRAME OPENING MAY HAVE BEEN IMPROPERLY CLEANED PRIOR TO APPLICATION OF THE ACRYLIC TAPE ON THE OUTER SUNROOF SEAL. THIS PREVENTS THE OUTER SUNROOF SEAL FROM PROPERLY ADHERING TO THE BODY OF THE VEHICLE, ALLOWING WATER TO LEAK THROUGH THE SEAL.
Additional Notes:
LEAKY SUNROOF TO DO INCORRECT REWORK IN PRODUCTION OF THE WELDING POINTS OF THE SUNROOF FRAME AREA. SPOT WELDS AROUND THE PERIMETER OF THE SUNROOF OPENING MAY BE TOO LARGE.* THIS PREVENTS THE OUTER SUNROOF SEAL FROM PROPERLY ADHERING TO THE BODY OF THE VEHICLE, ALLOWING WATER TO LEAK THROUGH THE SEAL. INSUFFICIENT CLEANING PROCESS PRIOR TO APPLYING OUTER SUNROOF SEAL. THE SUNROOF FRAME OPENING MAY HAVE BEEN IMPROPERLY CLEANED PRIOR TO APPLICATION OF THE ACRYLIC TAPE ON THE OUTER SUNROOF SEAL. THIS PREVENTS THE OUTER SUNROOF SEAL FROM PROPERLY ADHERING TO THE BODY OF THE VEHICLE, ALLOWING WATER TO LEAK THROUGH THE SEAL.
Mfg Campaign: 11338528
Recall Date: Jul 10, 2020
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
LEAKY SUNROOF TO DO INCORRECT REWORK IN PRODUCTION OF THE WELDING POINTS OF THE SUNROOF FRAME AREA. SPOT WELDS AROUND THE PERIMETER OF THE SUNROOF OPENING MAY BE TOO LARGE.* THIS PREVENTS THE OUTER SUNROOF SEAL FROM PROPERLY ADHERING TO THE BODY OF THE VEHICLE, ALLOWING WATER TO LEAK THROUGH THE SEAL. INSUFFICIENT CLEANING PROCESS PRIOR TO APPLYING OUTER SUNROOF SEAL. THE SUNROOF FRAME OPENING MAY HAVE BEEN IMPROPERLY CLEANED PRIOR TO APPLICATION OF THE ACRYLIC TAPE ON THE OUTER SUNROOF SEAL. THIS PREVENTS THE OUTER SUNROOF SEAL FROM PROPERLY ADHERING TO THE BODY OF THE VEHICLE, ALLOWING WATER TO LEAK THROUGH THE SEAL.
Corrective Action:
LEAKY SUNROOF TO DO INCORRECT REWORK IN PRODUCTION OF THE WELDING POINTS OF THE SUNROOF FRAME AREA. SPOT WELDS AROUND THE PERIMETER OF THE SUNROOF OPENING MAY BE TOO LARGE.* THIS PREVENTS THE OUTER SUNROOF SEAL FROM PROPERLY ADHERING TO THE BODY OF THE VEHICLE, ALLOWING WATER TO LEAK THROUGH THE SEAL. INSUFFICIENT CLEANING PROCESS PRIOR TO APPLYING OUTER SUNROOF SEAL. THE SUNROOF FRAME OPENING MAY HAVE BEEN IMPROPERLY CLEANED PRIOR TO APPLICATION OF THE ACRYLIC TAPE ON THE OUTER SUNROOF SEAL. THIS PREVENTS THE OUTER SUNROOF SEAL FROM PROPERLY ADHERING TO THE BODY OF THE VEHICLE, ALLOWING WATER TO LEAK THROUGH THE SEAL.
Additional Notes:
LEAKY SUNROOF TO DO INCORRECT REWORK IN PRODUCTION OF THE WELDING POINTS OF THE SUNROOF FRAME AREA. SPOT WELDS AROUND THE PERIMETER OF THE SUNROOF OPENING MAY BE TOO LARGE.* THIS PREVENTS THE OUTER SUNROOF SEAL FROM PROPERLY ADHERING TO THE BODY OF THE VEHICLE, ALLOWING WATER TO LEAK THROUGH THE SEAL. INSUFFICIENT CLEANING PROCESS PRIOR TO APPLYING OUTER SUNROOF SEAL. THE SUNROOF FRAME OPENING MAY HAVE BEEN IMPROPERLY CLEANED PRIOR TO APPLICATION OF THE ACRYLIC TAPE ON THE OUTER SUNROOF SEAL. THIS PREVENTS THE OUTER SUNROOF SEAL FROM PROPERLY ADHERING TO THE BODY OF THE VEHICLE, ALLOWING WATER TO LEAK THROUGH THE SEAL.
Mfg Campaign: 11338528
Recall Date: Jul 10, 2020
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
WITH LESS THAN 17,000 MILES AND WITHIN 2 WEEKS OF HAVING A 3YR/30K SERVICE PERFORMED, CAR SUDDENLY LOCKED UP ON HIGHWAY WHILE TRAVELING OVER 60MPH. DID NOT HAVE ENOUGH TIME TO PULL TO SHOULDER. IN PROCESS ALSO LOCKED UP BREAKS. AFTER 15 MINUTES , FOUND THAT BY HOLDING POWER BUTTON WAS ABLE TO GET WHEELS UNLOCK SO THAT I COULD IDLE TO A SAFER SPOT. DEALERSHIP DISCOVERED REAL DIFFERENTIAL LEAKING AND HAD FAILED. DEALERSHIPS WERE UNABLE TO PROVIDE TRAVEL ASSISTANCE/COMPENSATION (RENTAL) OR RETURN OF CAR TO MY AREA EVEN THOUGH I WAS OVER 150-200 MILES FROM HOME, CAR WAS BOUGHT NEW WITH EXTENDED WARRANTY, AND PART DELIVERY AND REPAIR TOOK 10 DAYS/7 BUSINESS DAYS.
Corrective Action:
WITH LESS THAN 17,000 MILES AND WITHIN 2 WEEKS OF HAVING A 3YR/30K SERVICE PERFORMED, CAR SUDDENLY LOCKED UP ON HIGHWAY WHILE TRAVELING OVER 60MPH. DID NOT HAVE ENOUGH TIME TO PULL TO SHOULDER. IN PROCESS ALSO LOCKED UP BREAKS. AFTER 15 MINUTES , FOUND THAT BY HOLDING POWER BUTTON WAS ABLE TO GET WHEELS UNLOCK SO THAT I COULD IDLE TO A SAFER SPOT. DEALERSHIP DISCOVERED REAL DIFFERENTIAL LEAKING AND HAD FAILED. DEALERSHIPS WERE UNABLE TO PROVIDE TRAVEL ASSISTANCE/COMPENSATION (RENTAL) OR RETURN OF CAR TO MY AREA EVEN THOUGH I WAS OVER 150-200 MILES FROM HOME, CAR WAS BOUGHT NEW WITH EXTENDED WARRANTY, AND PART DELIVERY AND REPAIR TOOK 10 DAYS/7 BUSINESS DAYS.
Additional Notes:
WITH LESS THAN 17,000 MILES AND WITHIN 2 WEEKS OF HAVING A 3YR/30K SERVICE PERFORMED, CAR SUDDENLY LOCKED UP ON HIGHWAY WHILE TRAVELING OVER 60MPH. DID NOT HAVE ENOUGH TIME TO PULL TO SHOULDER. IN PROCESS ALSO LOCKED UP BREAKS. AFTER 15 MINUTES , FOUND THAT BY HOLDING POWER BUTTON WAS ABLE TO GET WHEELS UNLOCK SO THAT I COULD IDLE TO A SAFER SPOT. DEALERSHIP DISCOVERED REAL DIFFERENTIAL LEAKING AND HAD FAILED. DEALERSHIPS WERE UNABLE TO PROVIDE TRAVEL ASSISTANCE/COMPENSATION (RENTAL) OR RETURN OF CAR TO MY AREA EVEN THOUGH I WAS OVER 150-200 MILES FROM HOME, CAR WAS BOUGHT NEW WITH EXTENDED WARRANTY, AND PART DELIVERY AND REPAIR TOOK 10 DAYS/7 BUSINESS DAYS.
Mfg Campaign: 11318119
Recall Date: Mar 15, 2020
Volkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
THERE ARE LOUD CREAKING/CRUNCHING NOISES COMING FROM ALL 4 CORNERS OF THE VEHICLE. SEARCHING YOUTUBE, IT IS A PREVAILING PROBLEM IN ALLTRACKS. IT SEEMS TO BE DEFECTING BUSHING AT THE TOP OF THE SUSPENSION. IT OCCURS WHEN THERE IS LATERAL COMPRESSION AND OCCURS EVEN AT LOW SPEEDS. THIS IS DANGEROUS AS THE ENTIRE CAR REST ON THESE BUSHING AND COULD CAUSE LOSS OF CONTROL WHEN THESE DEFECTIVE PARTS FAIL CATASTROPHICALLY.
Corrective Action:
THERE ARE LOUD CREAKING/CRUNCHING NOISES COMING FROM ALL 4 CORNERS OF THE VEHICLE. SEARCHING YOUTUBE, IT IS A PREVAILING PROBLEM IN ALLTRACKS. IT SEEMS TO BE DEFECTING BUSHING AT THE TOP OF THE SUSPENSION. IT OCCURS WHEN THERE IS LATERAL COMPRESSION AND OCCURS EVEN AT LOW SPEEDS. THIS IS DANGEROUS AS THE ENTIRE CAR REST ON THESE BUSHING AND COULD CAUSE LOSS OF CONTROL WHEN THESE DEFECTIVE PARTS FAIL CATASTROPHICALLY.
Additional Notes:
THERE ARE LOUD CREAKING/CRUNCHING NOISES COMING FROM ALL 4 CORNERS OF THE VEHICLE. SEARCHING YOUTUBE, IT IS A PREVAILING PROBLEM IN ALLTRACKS. IT SEEMS TO BE DEFECTING BUSHING AT THE TOP OF THE SUSPENSION. IT OCCURS WHEN THERE IS LATERAL COMPRESSION AND OCCURS EVEN AT LOW SPEEDS. THIS IS DANGEROUS AS THE ENTIRE CAR REST ON THESE BUSHING AND COULD CAUSE LOSS OF CONTROL WHEN THESE DEFECTIVE PARTS FAIL CATASTROPHICALLY.
Mfg Campaign: 11317776
Recall Date: Mar 12, 2020
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
I WAS BACKING OUT OF MY DRIVEWAY AND I FELT SOME SORT OF STRINGY-LIKE METALLIC RESISTANCE AS I TURNED MY STEERING WHEEL (SIMILAR TO A RUBBERBAND HELD TAUT AND BEING PLUCKED). APPROXIMATELY 5 MINUTES LATER, AN AIRBAG AND A TRANSMISSION WARNING APPEARED AND MY HORN AND ALL BUTTONS ON MY STEERING WHEEL STOPPED WORKING. I WAS AT 50,0170+ MILES WHEN THIS OCCURRED. MY VEHICLE IS NOT UNDER RECALL, EVEN THOUGH 400,000 + OTHER VWS HAD THE SAME RECALL...
Corrective Action:
I WAS BACKING OUT OF MY DRIVEWAY AND I FELT SOME SORT OF STRINGY-LIKE METALLIC RESISTANCE AS I TURNED MY STEERING WHEEL (SIMILAR TO A RUBBERBAND HELD TAUT AND BEING PLUCKED). APPROXIMATELY 5 MINUTES LATER, AN AIRBAG AND A TRANSMISSION WARNING APPEARED AND MY HORN AND ALL BUTTONS ON MY STEERING WHEEL STOPPED WORKING. I WAS AT 50,0170+ MILES WHEN THIS OCCURRED. MY VEHICLE IS NOT UNDER RECALL, EVEN THOUGH 400,000 + OTHER VWS HAD THE SAME RECALL...
Additional Notes:
I WAS BACKING OUT OF MY DRIVEWAY AND I FELT SOME SORT OF STRINGY-LIKE METALLIC RESISTANCE AS I TURNED MY STEERING WHEEL (SIMILAR TO A RUBBERBAND HELD TAUT AND BEING PLUCKED). APPROXIMATELY 5 MINUTES LATER, AN AIRBAG AND A TRANSMISSION WARNING APPEARED AND MY HORN AND ALL BUTTONS ON MY STEERING WHEEL STOPPED WORKING. I WAS AT 50,0170+ MILES WHEN THIS OCCURRED. MY VEHICLE IS NOT UNDER RECALL, EVEN THOUGH 400,000 + OTHER VWS HAD THE SAME RECALL...
Mfg Campaign: 11317038
Recall Date: Mar 9, 2020
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I WAS BACKING OUT OF MY DRIVEWAY AND I FELT SOME SORT OF STRINGY-LIKE METALLIC RESISTANCE AS I TURNED MY STEERING WHEEL (SIMILAR TO A RUBBERBAND HELD TAUT AND BEING PLUCKED). APPROXIMATELY 5 MINUTES LATER, AN AIRBAG AND A TRANSMISSION WARNING APPEARED AND MY HORN AND ALL BUTTONS ON MY STEERING WHEEL STOPPED WORKING. I WAS AT 50,0170+ MILES WHEN THIS OCCURRED. MY VEHICLE IS NOT UNDER RECALL, EVEN THOUGH 400,000 + OTHER VWS HAD THE SAME RECALL...
Corrective Action:
I WAS BACKING OUT OF MY DRIVEWAY AND I FELT SOME SORT OF STRINGY-LIKE METALLIC RESISTANCE AS I TURNED MY STEERING WHEEL (SIMILAR TO A RUBBERBAND HELD TAUT AND BEING PLUCKED). APPROXIMATELY 5 MINUTES LATER, AN AIRBAG AND A TRANSMISSION WARNING APPEARED AND MY HORN AND ALL BUTTONS ON MY STEERING WHEEL STOPPED WORKING. I WAS AT 50,0170+ MILES WHEN THIS OCCURRED. MY VEHICLE IS NOT UNDER RECALL, EVEN THOUGH 400,000 + OTHER VWS HAD THE SAME RECALL...
Additional Notes:
I WAS BACKING OUT OF MY DRIVEWAY AND I FELT SOME SORT OF STRINGY-LIKE METALLIC RESISTANCE AS I TURNED MY STEERING WHEEL (SIMILAR TO A RUBBERBAND HELD TAUT AND BEING PLUCKED). APPROXIMATELY 5 MINUTES LATER, AN AIRBAG AND A TRANSMISSION WARNING APPEARED AND MY HORN AND ALL BUTTONS ON MY STEERING WHEEL STOPPED WORKING. I WAS AT 50,0170+ MILES WHEN THIS OCCURRED. MY VEHICLE IS NOT UNDER RECALL, EVEN THOUGH 400,000 + OTHER VWS HAD THE SAME RECALL...
Mfg Campaign: 11317038
Recall Date: Mar 9, 2020
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ABOUT A MONTH OR SO AFTER I GOT THE CAR, IT STARTED MAKING A LOUD SQUEAKING NOISE WHEN TURNING THE STEERING WHEEL TO THE LEFT (AND NOW WHEN YOU TURN IT BACK TO THE RIGHT TO STRAIGHTEN OUT) NOTICEABLE AT VERY SLOW SPEEDS SUCH AS PULLING IN AND OUT OF A PARKING SPACE. I TOOK IT TO THE RENO VW AND THEY SAID THERE WAS NO NOISE. I TOOK IT BACK AGAIN MONTHS LATER AND FIRST THEY SAID THERE WAS NO NOISE, AND I ASKED THAT THEY CHECK IT AGAIN. THEN THEY TRIED TO TELL ME IT WAS FROM MY BIKE RACK WHICH IS ON THE REAR OF MY CAR, ONLY ON IN THE SUMMER, AND THE NOISE IS THERE YEAR ROUND IN THE FRONT OF THE CAR. THEN THEY GOT ON THE PHONE WITH "TECH SUPPORT" AND WERE TOLD IT'S A CLOCK SPRING AND IT'S A NORMAL NOISE. IN FORTY YEARS OF DRIVING, I HAVE NEVER HEARD SUCH A NOISE. TWO PEOPLE I KNOW HAVE THE SAME CAR, AND THEIR VEHICLES DO NOT MAKE THIS NOISE. I SEE THAT VW HAS HAD CLOCK SPRING RECALLS ON SOME OF THEIR OTHER VEHICLES. MY VEHICLE IS STILL UNDER WARRANTY, AND THIS SHOULD BE FIXED. THIS IS A POTENTIAL SAFETY ISSUE THAT I WOULD PREFER TO AVOID.
Corrective Action:
ABOUT A MONTH OR SO AFTER I GOT THE CAR, IT STARTED MAKING A LOUD SQUEAKING NOISE WHEN TURNING THE STEERING WHEEL TO THE LEFT (AND NOW WHEN YOU TURN IT BACK TO THE RIGHT TO STRAIGHTEN OUT) NOTICEABLE AT VERY SLOW SPEEDS SUCH AS PULLING IN AND OUT OF A PARKING SPACE. I TOOK IT TO THE RENO VW AND THEY SAID THERE WAS NO NOISE. I TOOK IT BACK AGAIN MONTHS LATER AND FIRST THEY SAID THERE WAS NO NOISE, AND I ASKED THAT THEY CHECK IT AGAIN. THEN THEY TRIED TO TELL ME IT WAS FROM MY BIKE RACK WHICH IS ON THE REAR OF MY CAR, ONLY ON IN THE SUMMER, AND THE NOISE IS THERE YEAR ROUND IN THE FRONT OF THE CAR. THEN THEY GOT ON THE PHONE WITH "TECH SUPPORT" AND WERE TOLD IT'S A CLOCK SPRING AND IT'S A NORMAL NOISE. IN FORTY YEARS OF DRIVING, I HAVE NEVER HEARD SUCH A NOISE. TWO PEOPLE I KNOW HAVE THE SAME CAR, AND THEIR VEHICLES DO NOT MAKE THIS NOISE. I SEE THAT VW HAS HAD CLOCK SPRING RECALLS ON SOME OF THEIR OTHER VEHICLES. MY VEHICLE IS STILL UNDER WARRANTY, AND THIS SHOULD BE FIXED. THIS IS A POTENTIAL SAFETY ISSUE THAT I WOULD PREFER TO AVOID.
Additional Notes:
ABOUT A MONTH OR SO AFTER I GOT THE CAR, IT STARTED MAKING A LOUD SQUEAKING NOISE WHEN TURNING THE STEERING WHEEL TO THE LEFT (AND NOW WHEN YOU TURN IT BACK TO THE RIGHT TO STRAIGHTEN OUT) NOTICEABLE AT VERY SLOW SPEEDS SUCH AS PULLING IN AND OUT OF A PARKING SPACE. I TOOK IT TO THE RENO VW AND THEY SAID THERE WAS NO NOISE. I TOOK IT BACK AGAIN MONTHS LATER AND FIRST THEY SAID THERE WAS NO NOISE, AND I ASKED THAT THEY CHECK IT AGAIN. THEN THEY TRIED TO TELL ME IT WAS FROM MY BIKE RACK WHICH IS ON THE REAR OF MY CAR, ONLY ON IN THE SUMMER, AND THE NOISE IS THERE YEAR ROUND IN THE FRONT OF THE CAR. THEN THEY GOT ON THE PHONE WITH "TECH SUPPORT" AND WERE TOLD IT'S A CLOCK SPRING AND IT'S A NORMAL NOISE. IN FORTY YEARS OF DRIVING, I HAVE NEVER HEARD SUCH A NOISE. TWO PEOPLE I KNOW HAVE THE SAME CAR, AND THEIR VEHICLES DO NOT MAKE THIS NOISE. I SEE THAT VW HAS HAD CLOCK SPRING RECALLS ON SOME OF THEIR OTHER VEHICLES. MY VEHICLE IS STILL UNDER WARRANTY, AND THIS SHOULD BE FIXED. THIS IS A POTENTIAL SAFETY ISSUE THAT I WOULD PREFER TO AVOID.
Mfg Campaign: 11316403
Recall Date: Mar 5, 2020
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
PURCHASED A USED 2017 VW ALLTRACK APRIL 2 YEARS AGO. PRESENTLY HAS ~30K MILES. CHRISTMAS DAY THIS YEAR, 4 WARNING LIGHTS APPEARED LIT-UP IN THE CONSOLE-AIR-BAG, TIRE PRESSURE, ABS AND TRACTION CONTROL. TOOK IT TO THE DEALERSHIP WHERE IT WAS PURCHASED, AND ADVISED THAT WATER-INTRUSION OCCURRED DUE TO BLOCKED SUN-ROOF DRAINS [WHICH ARE NOT IMMEDIATELY ACCESSIBLE. ADVISED THAT IT WAS NOT CONSIDERED STANDARD MAINTENANCE AND AN EXPENSIVE REPAIR. ALSO REPAIRED WERE CORRODED WIRING CONNECTORS AND CORRODED WIRES! DEALER ADVISED THAT ONCE CORRECTED 'IT SHOULDN'T BE A PROBLEM AGAIN' WHICH WE DON'T TRUST OR BELIEVE. RESEARCH INDICATES THAT THIS IS A WELL-KNOWN AND WELL-DOCUMENTED PROBLEM. WE ARE VERY FRUSTRATED AND CONCERNED THIS PROBLEM WILL BE CONTINUOUSLY OCCURRING. RUST NEVER SLEEPS
Corrective Action:
PURCHASED A USED 2017 VW ALLTRACK APRIL 2 YEARS AGO. PRESENTLY HAS ~30K MILES. CHRISTMAS DAY THIS YEAR, 4 WARNING LIGHTS APPEARED LIT-UP IN THE CONSOLE-AIR-BAG, TIRE PRESSURE, ABS AND TRACTION CONTROL. TOOK IT TO THE DEALERSHIP WHERE IT WAS PURCHASED, AND ADVISED THAT WATER-INTRUSION OCCURRED DUE TO BLOCKED SUN-ROOF DRAINS [WHICH ARE NOT IMMEDIATELY ACCESSIBLE. ADVISED THAT IT WAS NOT CONSIDERED STANDARD MAINTENANCE AND AN EXPENSIVE REPAIR. ALSO REPAIRED WERE CORRODED WIRING CONNECTORS AND CORRODED WIRES! DEALER ADVISED THAT ONCE CORRECTED 'IT SHOULDN'T BE A PROBLEM AGAIN' WHICH WE DON'T TRUST OR BELIEVE. RESEARCH INDICATES THAT THIS IS A WELL-KNOWN AND WELL-DOCUMENTED PROBLEM. WE ARE VERY FRUSTRATED AND CONCERNED THIS PROBLEM WILL BE CONTINUOUSLY OCCURRING. RUST NEVER SLEEPS
Additional Notes:
PURCHASED A USED 2017 VW ALLTRACK APRIL 2 YEARS AGO. PRESENTLY HAS ~30K MILES. CHRISTMAS DAY THIS YEAR, 4 WARNING LIGHTS APPEARED LIT-UP IN THE CONSOLE-AIR-BAG, TIRE PRESSURE, ABS AND TRACTION CONTROL. TOOK IT TO THE DEALERSHIP WHERE IT WAS PURCHASED, AND ADVISED THAT WATER-INTRUSION OCCURRED DUE TO BLOCKED SUN-ROOF DRAINS [WHICH ARE NOT IMMEDIATELY ACCESSIBLE. ADVISED THAT IT WAS NOT CONSIDERED STANDARD MAINTENANCE AND AN EXPENSIVE REPAIR. ALSO REPAIRED WERE CORRODED WIRING CONNECTORS AND CORRODED WIRES! DEALER ADVISED THAT ONCE CORRECTED 'IT SHOULDN'T BE A PROBLEM AGAIN' WHICH WE DON'T TRUST OR BELIEVE. RESEARCH INDICATES THAT THIS IS A WELL-KNOWN AND WELL-DOCUMENTED PROBLEM. WE ARE VERY FRUSTRATED AND CONCERNED THIS PROBLEM WILL BE CONTINUOUSLY OCCURRING. RUST NEVER SLEEPS
Mfg Campaign: 11292290
Recall Date: Dec 31, 2019
Volkswagen Group Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
PURCHASED A USED 2017 VW ALLTRACK APRIL 2 YEARS AGO. PRESENTLY HAS ~30K MILES. CHRISTMAS DAY THIS YEAR, 4 WARNING LIGHTS APPEARED LIT-UP IN THE CONSOLE-AIR-BAG, TIRE PRESSURE, ABS AND TRACTION CONTROL. TOOK IT TO THE DEALERSHIP WHERE IT WAS PURCHASED, AND ADVISED THAT WATER-INTRUSION OCCURRED DUE TO BLOCKED SUN-ROOF DRAINS [WHICH ARE NOT IMMEDIATELY ACCESSIBLE. ADVISED THAT IT WAS NOT CONSIDERED STANDARD MAINTENANCE AND AN EXPENSIVE REPAIR. ALSO REPAIRED WERE CORRODED WIRING CONNECTORS AND CORRODED WIRES! DEALER ADVISED THAT ONCE CORRECTED 'IT SHOULDN'T BE A PROBLEM AGAIN' WHICH WE DON'T TRUST OR BELIEVE. RESEARCH INDICATES THAT THIS IS A WELL-KNOWN AND WELL-DOCUMENTED PROBLEM. WE ARE VERY FRUSTRATED AND CONCERNED THIS PROBLEM WILL BE CONTINUOUSLY OCCURRING. RUST NEVER SLEEPS
Corrective Action:
PURCHASED A USED 2017 VW ALLTRACK APRIL 2 YEARS AGO. PRESENTLY HAS ~30K MILES. CHRISTMAS DAY THIS YEAR, 4 WARNING LIGHTS APPEARED LIT-UP IN THE CONSOLE-AIR-BAG, TIRE PRESSURE, ABS AND TRACTION CONTROL. TOOK IT TO THE DEALERSHIP WHERE IT WAS PURCHASED, AND ADVISED THAT WATER-INTRUSION OCCURRED DUE TO BLOCKED SUN-ROOF DRAINS [WHICH ARE NOT IMMEDIATELY ACCESSIBLE. ADVISED THAT IT WAS NOT CONSIDERED STANDARD MAINTENANCE AND AN EXPENSIVE REPAIR. ALSO REPAIRED WERE CORRODED WIRING CONNECTORS AND CORRODED WIRES! DEALER ADVISED THAT ONCE CORRECTED 'IT SHOULDN'T BE A PROBLEM AGAIN' WHICH WE DON'T TRUST OR BELIEVE. RESEARCH INDICATES THAT THIS IS A WELL-KNOWN AND WELL-DOCUMENTED PROBLEM. WE ARE VERY FRUSTRATED AND CONCERNED THIS PROBLEM WILL BE CONTINUOUSLY OCCURRING. RUST NEVER SLEEPS
Additional Notes:
PURCHASED A USED 2017 VW ALLTRACK APRIL 2 YEARS AGO. PRESENTLY HAS ~30K MILES. CHRISTMAS DAY THIS YEAR, 4 WARNING LIGHTS APPEARED LIT-UP IN THE CONSOLE-AIR-BAG, TIRE PRESSURE, ABS AND TRACTION CONTROL. TOOK IT TO THE DEALERSHIP WHERE IT WAS PURCHASED, AND ADVISED THAT WATER-INTRUSION OCCURRED DUE TO BLOCKED SUN-ROOF DRAINS [WHICH ARE NOT IMMEDIATELY ACCESSIBLE. ADVISED THAT IT WAS NOT CONSIDERED STANDARD MAINTENANCE AND AN EXPENSIVE REPAIR. ALSO REPAIRED WERE CORRODED WIRING CONNECTORS AND CORRODED WIRES! DEALER ADVISED THAT ONCE CORRECTED 'IT SHOULDN'T BE A PROBLEM AGAIN' WHICH WE DON'T TRUST OR BELIEVE. RESEARCH INDICATES THAT THIS IS A WELL-KNOWN AND WELL-DOCUMENTED PROBLEM. WE ARE VERY FRUSTRATED AND CONCERNED THIS PROBLEM WILL BE CONTINUOUSLY OCCURRING. RUST NEVER SLEEPS
Mfg Campaign: 11292290
Recall Date: Dec 31, 2019
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
PURCHASED A USED 2017 VW ALLTRACK APRIL 2 YEARS AGO. PRESENTLY HAS ~30K MILES. CHRISTMAS DAY THIS YEAR, 4 WARNING LIGHTS APPEARED LIT-UP IN THE CONSOLE-AIR-BAG, TIRE PRESSURE, ABS AND TRACTION CONTROL. TOOK IT TO THE DEALERSHIP WHERE IT WAS PURCHASED, AND ADVISED THAT WATER-INTRUSION OCCURRED DUE TO BLOCKED SUN-ROOF DRAINS [WHICH ARE NOT IMMEDIATELY ACCESSIBLE. ADVISED THAT IT WAS NOT CONSIDERED STANDARD MAINTENANCE AND AN EXPENSIVE REPAIR. ALSO REPAIRED WERE CORRODED WIRING CONNECTORS AND CORRODED WIRES! DEALER ADVISED THAT ONCE CORRECTED 'IT SHOULDN'T BE A PROBLEM AGAIN' WHICH WE DON'T TRUST OR BELIEVE. RESEARCH INDICATES THAT THIS IS A WELL-KNOWN AND WELL-DOCUMENTED PROBLEM. WE ARE VERY FRUSTRATED AND CONCERNED THIS PROBLEM WILL BE CONTINUOUSLY OCCURRING. RUST NEVER SLEEPS
Corrective Action:
PURCHASED A USED 2017 VW ALLTRACK APRIL 2 YEARS AGO. PRESENTLY HAS ~30K MILES. CHRISTMAS DAY THIS YEAR, 4 WARNING LIGHTS APPEARED LIT-UP IN THE CONSOLE-AIR-BAG, TIRE PRESSURE, ABS AND TRACTION CONTROL. TOOK IT TO THE DEALERSHIP WHERE IT WAS PURCHASED, AND ADVISED THAT WATER-INTRUSION OCCURRED DUE TO BLOCKED SUN-ROOF DRAINS [WHICH ARE NOT IMMEDIATELY ACCESSIBLE. ADVISED THAT IT WAS NOT CONSIDERED STANDARD MAINTENANCE AND AN EXPENSIVE REPAIR. ALSO REPAIRED WERE CORRODED WIRING CONNECTORS AND CORRODED WIRES! DEALER ADVISED THAT ONCE CORRECTED 'IT SHOULDN'T BE A PROBLEM AGAIN' WHICH WE DON'T TRUST OR BELIEVE. RESEARCH INDICATES THAT THIS IS A WELL-KNOWN AND WELL-DOCUMENTED PROBLEM. WE ARE VERY FRUSTRATED AND CONCERNED THIS PROBLEM WILL BE CONTINUOUSLY OCCURRING. RUST NEVER SLEEPS
Additional Notes:
PURCHASED A USED 2017 VW ALLTRACK APRIL 2 YEARS AGO. PRESENTLY HAS ~30K MILES. CHRISTMAS DAY THIS YEAR, 4 WARNING LIGHTS APPEARED LIT-UP IN THE CONSOLE-AIR-BAG, TIRE PRESSURE, ABS AND TRACTION CONTROL. TOOK IT TO THE DEALERSHIP WHERE IT WAS PURCHASED, AND ADVISED THAT WATER-INTRUSION OCCURRED DUE TO BLOCKED SUN-ROOF DRAINS [WHICH ARE NOT IMMEDIATELY ACCESSIBLE. ADVISED THAT IT WAS NOT CONSIDERED STANDARD MAINTENANCE AND AN EXPENSIVE REPAIR. ALSO REPAIRED WERE CORRODED WIRING CONNECTORS AND CORRODED WIRES! DEALER ADVISED THAT ONCE CORRECTED 'IT SHOULDN'T BE A PROBLEM AGAIN' WHICH WE DON'T TRUST OR BELIEVE. RESEARCH INDICATES THAT THIS IS A WELL-KNOWN AND WELL-DOCUMENTED PROBLEM. WE ARE VERY FRUSTRATED AND CONCERNED THIS PROBLEM WILL BE CONTINUOUSLY OCCURRING. RUST NEVER SLEEPS
Mfg Campaign: 11292290
Recall Date: Dec 31, 2019
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
THIS CAR HAS A WELL KNOWN PANORAMIC SUNROOF LEAK THAT CAUSES EXCESS WATER TO ENTER INTERIOR OF VEHICLE AND SOAK BOTH FRONT AND REAR ELECTRONICS. MY VEHICLE HAS THIS PROBLEM CAUSED BY RECENT HEAVY RAINS. CAR IS USED TO TRANSPORT CHILDREN AND AM WORRIED ABOUT MOLD ABOUT FRONT AIR BAGS BEING WATER DAMAGED.
Corrective Action:
THIS CAR HAS A WELL KNOWN PANORAMIC SUNROOF LEAK THAT CAUSES EXCESS WATER TO ENTER INTERIOR OF VEHICLE AND SOAK BOTH FRONT AND REAR ELECTRONICS. MY VEHICLE HAS THIS PROBLEM CAUSED BY RECENT HEAVY RAINS. CAR IS USED TO TRANSPORT CHILDREN AND AM WORRIED ABOUT MOLD ABOUT FRONT AIR BAGS BEING WATER DAMAGED.
Additional Notes:
THIS CAR HAS A WELL KNOWN PANORAMIC SUNROOF LEAK THAT CAUSES EXCESS WATER TO ENTER INTERIOR OF VEHICLE AND SOAK BOTH FRONT AND REAR ELECTRONICS. MY VEHICLE HAS THIS PROBLEM CAUSED BY RECENT HEAVY RAINS. CAR IS USED TO TRANSPORT CHILDREN AND AM WORRIED ABOUT MOLD ABOUT FRONT AIR BAGS BEING WATER DAMAGED.
Mfg Campaign: 11291139
Recall Date: Dec 24, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THIS CAR HAS A WELL KNOWN PANORAMIC SUNROOF LEAK THAT CAUSES EXCESS WATER TO ENTER INTERIOR OF VEHICLE AND SOAK BOTH FRONT AND REAR ELECTRONICS. MY VEHICLE HAS THIS PROBLEM CAUSED BY RECENT HEAVY RAINS. CAR IS USED TO TRANSPORT CHILDREN AND AM WORRIED ABOUT MOLD ABOUT FRONT AIR BAGS BEING WATER DAMAGED.
Corrective Action:
THIS CAR HAS A WELL KNOWN PANORAMIC SUNROOF LEAK THAT CAUSES EXCESS WATER TO ENTER INTERIOR OF VEHICLE AND SOAK BOTH FRONT AND REAR ELECTRONICS. MY VEHICLE HAS THIS PROBLEM CAUSED BY RECENT HEAVY RAINS. CAR IS USED TO TRANSPORT CHILDREN AND AM WORRIED ABOUT MOLD ABOUT FRONT AIR BAGS BEING WATER DAMAGED.
Additional Notes:
THIS CAR HAS A WELL KNOWN PANORAMIC SUNROOF LEAK THAT CAUSES EXCESS WATER TO ENTER INTERIOR OF VEHICLE AND SOAK BOTH FRONT AND REAR ELECTRONICS. MY VEHICLE HAS THIS PROBLEM CAUSED BY RECENT HEAVY RAINS. CAR IS USED TO TRANSPORT CHILDREN AND AM WORRIED ABOUT MOLD ABOUT FRONT AIR BAGS BEING WATER DAMAGED.
Mfg Campaign: 11291139
Recall Date: Dec 24, 2019
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