Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Golf R and Atlas, 2017 Golf Alltrack and E-Golf and 2016-2018 Passat vehicles. These internal use vehicles were sold without confirmation that they were built to all applicable regulatory requirements and may have been modified prior to sale. As such, these vehicles may fail to comply with the requirements of various Federal Motor Vehicle Safety Standards.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 01E9
Recall Date: Sep 16, 2020
Consumer Complaints
110 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE VEHICLE WAS STATIONARY. FOLLOWING RAIN, WATER LEAKED INTO THE CAR FROM THE PANORAMIC ROOF AT THE A-, B-, AND C-PILLARS AND REAR HATCH ON BOTH THE DRIVER AND PASSENGER SIDES OF THE CAR. WATER DRIPPED FROM THE DASH ONTO THE FRONT FOOT WELLS. WATER ENTERING THE PILLARS COULD COME INTO CONTACT WITH PILLAR-MOUNTED AIRBAGS AND WITH ELECTRICAL CONTROLS AND SYSTEMS MOUNTED IN THE DASH.
Corrective Action:
THE VEHICLE WAS STATIONARY. FOLLOWING RAIN, WATER LEAKED INTO THE CAR FROM THE PANORAMIC ROOF AT THE A-, B-, AND C-PILLARS AND REAR HATCH ON BOTH THE DRIVER AND PASSENGER SIDES OF THE CAR. WATER DRIPPED FROM THE DASH ONTO THE FRONT FOOT WELLS. WATER ENTERING THE PILLARS COULD COME INTO CONTACT WITH PILLAR-MOUNTED AIRBAGS AND WITH ELECTRICAL CONTROLS AND SYSTEMS MOUNTED IN THE DASH.
Additional Notes:
THE VEHICLE WAS STATIONARY. FOLLOWING RAIN, WATER LEAKED INTO THE CAR FROM THE PANORAMIC ROOF AT THE A-, B-, AND C-PILLARS AND REAR HATCH ON BOTH THE DRIVER AND PASSENGER SIDES OF THE CAR. WATER DRIPPED FROM THE DASH ONTO THE FRONT FOOT WELLS. WATER ENTERING THE PILLARS COULD COME INTO CONTACT WITH PILLAR-MOUNTED AIRBAGS AND WITH ELECTRICAL CONTROLS AND SYSTEMS MOUNTED IN THE DASH.
Mfg Campaign: 11101498
Recall Date: Jun 12, 2018
Volkswagen Group Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE VEHICLE WAS STATIONARY. FOLLOWING RAIN, WATER LEAKED INTO THE CAR FROM THE PANORAMIC ROOF AT THE A-, B-, AND C-PILLARS AND REAR HATCH ON BOTH THE DRIVER AND PASSENGER SIDES OF THE CAR. WATER DRIPPED FROM THE DASH ONTO THE FRONT FOOT WELLS. WATER ENTERING THE PILLARS COULD COME INTO CONTACT WITH PILLAR-MOUNTED AIRBAGS AND WITH ELECTRICAL CONTROLS AND SYSTEMS MOUNTED IN THE DASH.
Corrective Action:
THE VEHICLE WAS STATIONARY. FOLLOWING RAIN, WATER LEAKED INTO THE CAR FROM THE PANORAMIC ROOF AT THE A-, B-, AND C-PILLARS AND REAR HATCH ON BOTH THE DRIVER AND PASSENGER SIDES OF THE CAR. WATER DRIPPED FROM THE DASH ONTO THE FRONT FOOT WELLS. WATER ENTERING THE PILLARS COULD COME INTO CONTACT WITH PILLAR-MOUNTED AIRBAGS AND WITH ELECTRICAL CONTROLS AND SYSTEMS MOUNTED IN THE DASH.
Additional Notes:
THE VEHICLE WAS STATIONARY. FOLLOWING RAIN, WATER LEAKED INTO THE CAR FROM THE PANORAMIC ROOF AT THE A-, B-, AND C-PILLARS AND REAR HATCH ON BOTH THE DRIVER AND PASSENGER SIDES OF THE CAR. WATER DRIPPED FROM THE DASH ONTO THE FRONT FOOT WELLS. WATER ENTERING THE PILLARS COULD COME INTO CONTACT WITH PILLAR-MOUNTED AIRBAGS AND WITH ELECTRICAL CONTROLS AND SYSTEMS MOUNTED IN THE DASH.
Mfg Campaign: 11101498
Recall Date: Jun 12, 2018
Volkswagen Group Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
SUNROOF LEAKING CAUSES EXCESSIVE MOISTURE INTERIOR OF VEHICLE SPECIFICALLY ON WINDSHIELD AND INSIDE OF WINDOWS. WINDSHIELD FOGGING PROBLEM ON START UP AND IS EXASPERATED IN HEAVY RAIN WHILE DRIVING HIGHWAY SPEEDS, MORE MOISTURE GETS INTO CAR. SUNROOF DRAIN HOLES ARE NOT CLOGGED AS VEHICLE IS LESS THAN 4 MONTHS OLD. WATER EVIDENCE IS SEEN AS STAINS DOWN BOTH 'A' PILLARS AND HEADLINER ABOVE PASSENGER AND DRIVER FRONT SIDE WINDOWS.
Corrective Action:
SUNROOF LEAKING CAUSES EXCESSIVE MOISTURE INTERIOR OF VEHICLE SPECIFICALLY ON WINDSHIELD AND INSIDE OF WINDOWS. WINDSHIELD FOGGING PROBLEM ON START UP AND IS EXASPERATED IN HEAVY RAIN WHILE DRIVING HIGHWAY SPEEDS, MORE MOISTURE GETS INTO CAR. SUNROOF DRAIN HOLES ARE NOT CLOGGED AS VEHICLE IS LESS THAN 4 MONTHS OLD. WATER EVIDENCE IS SEEN AS STAINS DOWN BOTH 'A' PILLARS AND HEADLINER ABOVE PASSENGER AND DRIVER FRONT SIDE WINDOWS.
Additional Notes:
SUNROOF LEAKING CAUSES EXCESSIVE MOISTURE INTERIOR OF VEHICLE SPECIFICALLY ON WINDSHIELD AND INSIDE OF WINDOWS. WINDSHIELD FOGGING PROBLEM ON START UP AND IS EXASPERATED IN HEAVY RAIN WHILE DRIVING HIGHWAY SPEEDS, MORE MOISTURE GETS INTO CAR. SUNROOF DRAIN HOLES ARE NOT CLOGGED AS VEHICLE IS LESS THAN 4 MONTHS OLD. WATER EVIDENCE IS SEEN AS STAINS DOWN BOTH 'A' PILLARS AND HEADLINER ABOVE PASSENGER AND DRIVER FRONT SIDE WINDOWS.
Mfg Campaign: 11097329
Recall Date: May 22, 2018
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
2017 VW GOLF ALLTRACK: HAVE HAD THIS CAR FOR FOUR MONTHS NOW AND JUST HAD THREE DAYS WORTH OF RAIN HERE IN MICHIGAN. THE FRONT OF THE HEADLINER IS COMPLETELY SOAKED ON BOTH A-PILLARS AND AROUND THE OVERHEAD CONSOLE OF THE VEHICLE. DEALERSHIP SAID IT WAS MORE THAN LIKELY WELDS THAT DIDN'T GET SMOOTHED DOWN AND THEREFORE PINCH THE TUBES THAT DRAIN THE TROUGH IN THE SUNROOF AREA NOT ALLOWING IT TO FLOW BACK INTO THE OPENING IN THE CAR. IN OTHER WORDS, VW SOLD ME A CAR WITH A KNOWN DEFECT! NOW I HAVE TO TURN MY CAR IN FOR SOME UNKNOWN AMOUNT OF TIME, HAVE THEM TEAR THE INSIDE APART, TAKE THE CAR TO A BODY SHOP AND HAVE THE BODY SHOP GRIND THE WELDS DOWN SMOOTH, THEN INSTALL A NEW HEADLINER IN THE CAR. THAT'S ALL GREAT (NOT REALLY), BUT WATER IS INCREDIBLY DESTRUCTIVE, SO WHAT ABOUT THE WATER THAT'S RUN DOWN THE A-PILLARS AND GOTTEN IN TO THE INSULATION IN THE DOORS? OR THE WATER THAT RAN LIKE A FAUCET OUT OF MY OVERHEAD CONSOLE THIS MORNING WHEN I STARTED DRIVING THAT DUMPED ALL OVER MY ELECTRONICS AND TRANSMISSION COLUMN? WHAT ABOUT THE POSSIBILITY OF WATER THAT WON'T BE LOOKED FOR IN THIS APPARENT FIX OF A KNOWN PROBLEM THAT THEN TURNS INTO BLACK MOLD THAT I AND MY FAMILY BREATH EVERY DAY FOR THE LIFE OF THE CAR?! THIS HAS TO BE CORRECTED AS THERE IS NO WAY THIS CAR SHOULD HAVE BEEN SOLD TO ME AND MY FAMILY WITH A KNOWN DEFECT.
Corrective Action:
2017 VW GOLF ALLTRACK: HAVE HAD THIS CAR FOR FOUR MONTHS NOW AND JUST HAD THREE DAYS WORTH OF RAIN HERE IN MICHIGAN. THE FRONT OF THE HEADLINER IS COMPLETELY SOAKED ON BOTH A-PILLARS AND AROUND THE OVERHEAD CONSOLE OF THE VEHICLE. DEALERSHIP SAID IT WAS MORE THAN LIKELY WELDS THAT DIDN'T GET SMOOTHED DOWN AND THEREFORE PINCH THE TUBES THAT DRAIN THE TROUGH IN THE SUNROOF AREA NOT ALLOWING IT TO FLOW BACK INTO THE OPENING IN THE CAR. IN OTHER WORDS, VW SOLD ME A CAR WITH A KNOWN DEFECT! NOW I HAVE TO TURN MY CAR IN FOR SOME UNKNOWN AMOUNT OF TIME, HAVE THEM TEAR THE INSIDE APART, TAKE THE CAR TO A BODY SHOP AND HAVE THE BODY SHOP GRIND THE WELDS DOWN SMOOTH, THEN INSTALL A NEW HEADLINER IN THE CAR. THAT'S ALL GREAT (NOT REALLY), BUT WATER IS INCREDIBLY DESTRUCTIVE, SO WHAT ABOUT THE WATER THAT'S RUN DOWN THE A-PILLARS AND GOTTEN IN TO THE INSULATION IN THE DOORS? OR THE WATER THAT RAN LIKE A FAUCET OUT OF MY OVERHEAD CONSOLE THIS MORNING WHEN I STARTED DRIVING THAT DUMPED ALL OVER MY ELECTRONICS AND TRANSMISSION COLUMN? WHAT ABOUT THE POSSIBILITY OF WATER THAT WON'T BE LOOKED FOR IN THIS APPARENT FIX OF A KNOWN PROBLEM THAT THEN TURNS INTO BLACK MOLD THAT I AND MY FAMILY BREATH EVERY DAY FOR THE LIFE OF THE CAR?! THIS HAS TO BE CORRECTED AS THERE IS NO WAY THIS CAR SHOULD HAVE BEEN SOLD TO ME AND MY FAMILY WITH A KNOWN DEFECT.
Additional Notes:
2017 VW GOLF ALLTRACK: HAVE HAD THIS CAR FOR FOUR MONTHS NOW AND JUST HAD THREE DAYS WORTH OF RAIN HERE IN MICHIGAN. THE FRONT OF THE HEADLINER IS COMPLETELY SOAKED ON BOTH A-PILLARS AND AROUND THE OVERHEAD CONSOLE OF THE VEHICLE. DEALERSHIP SAID IT WAS MORE THAN LIKELY WELDS THAT DIDN'T GET SMOOTHED DOWN AND THEREFORE PINCH THE TUBES THAT DRAIN THE TROUGH IN THE SUNROOF AREA NOT ALLOWING IT TO FLOW BACK INTO THE OPENING IN THE CAR. IN OTHER WORDS, VW SOLD ME A CAR WITH A KNOWN DEFECT! NOW I HAVE TO TURN MY CAR IN FOR SOME UNKNOWN AMOUNT OF TIME, HAVE THEM TEAR THE INSIDE APART, TAKE THE CAR TO A BODY SHOP AND HAVE THE BODY SHOP GRIND THE WELDS DOWN SMOOTH, THEN INSTALL A NEW HEADLINER IN THE CAR. THAT'S ALL GREAT (NOT REALLY), BUT WATER IS INCREDIBLY DESTRUCTIVE, SO WHAT ABOUT THE WATER THAT'S RUN DOWN THE A-PILLARS AND GOTTEN IN TO THE INSULATION IN THE DOORS? OR THE WATER THAT RAN LIKE A FAUCET OUT OF MY OVERHEAD CONSOLE THIS MORNING WHEN I STARTED DRIVING THAT DUMPED ALL OVER MY ELECTRONICS AND TRANSMISSION COLUMN? WHAT ABOUT THE POSSIBILITY OF WATER THAT WON'T BE LOOKED FOR IN THIS APPARENT FIX OF A KNOWN PROBLEM THAT THEN TURNS INTO BLACK MOLD THAT I AND MY FAMILY BREATH EVERY DAY FOR THE LIFE OF THE CAR?! THIS HAS TO BE CORRECTED AS THERE IS NO WAY THIS CAR SHOULD HAVE BEEN SOLD TO ME AND MY FAMILY WITH A KNOWN DEFECT.
Mfg Campaign: 11093635
Recall Date: May 14, 2018
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2017 VW GOLF ALLTRACK: HAVE HAD THIS CAR FOR FOUR MONTHS NOW AND JUST HAD THREE DAYS WORTH OF RAIN HERE IN MICHIGAN. THE FRONT OF THE HEADLINER IS COMPLETELY SOAKED ON BOTH A-PILLARS AND AROUND THE OVERHEAD CONSOLE OF THE VEHICLE. DEALERSHIP SAID IT WAS MORE THAN LIKELY WELDS THAT DIDN'T GET SMOOTHED DOWN AND THEREFORE PINCH THE TUBES THAT DRAIN THE TROUGH IN THE SUNROOF AREA NOT ALLOWING IT TO FLOW BACK INTO THE OPENING IN THE CAR. IN OTHER WORDS, VW SOLD ME A CAR WITH A KNOWN DEFECT! NOW I HAVE TO TURN MY CAR IN FOR SOME UNKNOWN AMOUNT OF TIME, HAVE THEM TEAR THE INSIDE APART, TAKE THE CAR TO A BODY SHOP AND HAVE THE BODY SHOP GRIND THE WELDS DOWN SMOOTH, THEN INSTALL A NEW HEADLINER IN THE CAR. THAT'S ALL GREAT (NOT REALLY), BUT WATER IS INCREDIBLY DESTRUCTIVE, SO WHAT ABOUT THE WATER THAT'S RUN DOWN THE A-PILLARS AND GOTTEN IN TO THE INSULATION IN THE DOORS? OR THE WATER THAT RAN LIKE A FAUCET OUT OF MY OVERHEAD CONSOLE THIS MORNING WHEN I STARTED DRIVING THAT DUMPED ALL OVER MY ELECTRONICS AND TRANSMISSION COLUMN? WHAT ABOUT THE POSSIBILITY OF WATER THAT WON'T BE LOOKED FOR IN THIS APPARENT FIX OF A KNOWN PROBLEM THAT THEN TURNS INTO BLACK MOLD THAT I AND MY FAMILY BREATH EVERY DAY FOR THE LIFE OF THE CAR?! THIS HAS TO BE CORRECTED AS THERE IS NO WAY THIS CAR SHOULD HAVE BEEN SOLD TO ME AND MY FAMILY WITH A KNOWN DEFECT.
Corrective Action:
2017 VW GOLF ALLTRACK: HAVE HAD THIS CAR FOR FOUR MONTHS NOW AND JUST HAD THREE DAYS WORTH OF RAIN HERE IN MICHIGAN. THE FRONT OF THE HEADLINER IS COMPLETELY SOAKED ON BOTH A-PILLARS AND AROUND THE OVERHEAD CONSOLE OF THE VEHICLE. DEALERSHIP SAID IT WAS MORE THAN LIKELY WELDS THAT DIDN'T GET SMOOTHED DOWN AND THEREFORE PINCH THE TUBES THAT DRAIN THE TROUGH IN THE SUNROOF AREA NOT ALLOWING IT TO FLOW BACK INTO THE OPENING IN THE CAR. IN OTHER WORDS, VW SOLD ME A CAR WITH A KNOWN DEFECT! NOW I HAVE TO TURN MY CAR IN FOR SOME UNKNOWN AMOUNT OF TIME, HAVE THEM TEAR THE INSIDE APART, TAKE THE CAR TO A BODY SHOP AND HAVE THE BODY SHOP GRIND THE WELDS DOWN SMOOTH, THEN INSTALL A NEW HEADLINER IN THE CAR. THAT'S ALL GREAT (NOT REALLY), BUT WATER IS INCREDIBLY DESTRUCTIVE, SO WHAT ABOUT THE WATER THAT'S RUN DOWN THE A-PILLARS AND GOTTEN IN TO THE INSULATION IN THE DOORS? OR THE WATER THAT RAN LIKE A FAUCET OUT OF MY OVERHEAD CONSOLE THIS MORNING WHEN I STARTED DRIVING THAT DUMPED ALL OVER MY ELECTRONICS AND TRANSMISSION COLUMN? WHAT ABOUT THE POSSIBILITY OF WATER THAT WON'T BE LOOKED FOR IN THIS APPARENT FIX OF A KNOWN PROBLEM THAT THEN TURNS INTO BLACK MOLD THAT I AND MY FAMILY BREATH EVERY DAY FOR THE LIFE OF THE CAR?! THIS HAS TO BE CORRECTED AS THERE IS NO WAY THIS CAR SHOULD HAVE BEEN SOLD TO ME AND MY FAMILY WITH A KNOWN DEFECT.
Additional Notes:
2017 VW GOLF ALLTRACK: HAVE HAD THIS CAR FOR FOUR MONTHS NOW AND JUST HAD THREE DAYS WORTH OF RAIN HERE IN MICHIGAN. THE FRONT OF THE HEADLINER IS COMPLETELY SOAKED ON BOTH A-PILLARS AND AROUND THE OVERHEAD CONSOLE OF THE VEHICLE. DEALERSHIP SAID IT WAS MORE THAN LIKELY WELDS THAT DIDN'T GET SMOOTHED DOWN AND THEREFORE PINCH THE TUBES THAT DRAIN THE TROUGH IN THE SUNROOF AREA NOT ALLOWING IT TO FLOW BACK INTO THE OPENING IN THE CAR. IN OTHER WORDS, VW SOLD ME A CAR WITH A KNOWN DEFECT! NOW I HAVE TO TURN MY CAR IN FOR SOME UNKNOWN AMOUNT OF TIME, HAVE THEM TEAR THE INSIDE APART, TAKE THE CAR TO A BODY SHOP AND HAVE THE BODY SHOP GRIND THE WELDS DOWN SMOOTH, THEN INSTALL A NEW HEADLINER IN THE CAR. THAT'S ALL GREAT (NOT REALLY), BUT WATER IS INCREDIBLY DESTRUCTIVE, SO WHAT ABOUT THE WATER THAT'S RUN DOWN THE A-PILLARS AND GOTTEN IN TO THE INSULATION IN THE DOORS? OR THE WATER THAT RAN LIKE A FAUCET OUT OF MY OVERHEAD CONSOLE THIS MORNING WHEN I STARTED DRIVING THAT DUMPED ALL OVER MY ELECTRONICS AND TRANSMISSION COLUMN? WHAT ABOUT THE POSSIBILITY OF WATER THAT WON'T BE LOOKED FOR IN THIS APPARENT FIX OF A KNOWN PROBLEM THAT THEN TURNS INTO BLACK MOLD THAT I AND MY FAMILY BREATH EVERY DAY FOR THE LIFE OF THE CAR?! THIS HAS TO BE CORRECTED AS THERE IS NO WAY THIS CAR SHOULD HAVE BEEN SOLD TO ME AND MY FAMILY WITH A KNOWN DEFECT.
Mfg Campaign: 11093635
Recall Date: May 14, 2018
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
LOW BEAM AND HIGH BEAMS. THIS HAS GOT TO BE THE WORST VEHICLE I HAVE EVERY HAD, WITH REGARDS TO ITS HEADLIGHTS AND MY AND MY FAMILY'S SAFETY DRIVING AT NIGHT. THE RANGE OF LIGHT IS SO INADEQUATE WHEN DRIVING AT NIGHT THAT I AM ALMOST FEARFUL FOR MYSELF AND FAMILY. I LIVE IN A RURAL MIDWEST AREA WHERE DEER A PREVELANT, AND AM SO CAUTIOUS AND FEARFUL DRIVING AT NIGHT IN MY NEW CAR. I DO LOVE ALMOST LL OTHER THINGS ABOUT THE GOLF ALLTRACK, BUT DO HOPE THE NHTSA CAN STEP IN AN MAKE VW CHANGE OUT THE HEADLIGHTS BEFORE CONSUMER'S ARE KILLED FROM NOT BEING ABLE O SE AT NIGHT.
Corrective Action:
LOW BEAM AND HIGH BEAMS. THIS HAS GOT TO BE THE WORST VEHICLE I HAVE EVERY HAD, WITH REGARDS TO ITS HEADLIGHTS AND MY AND MY FAMILY'S SAFETY DRIVING AT NIGHT. THE RANGE OF LIGHT IS SO INADEQUATE WHEN DRIVING AT NIGHT THAT I AM ALMOST FEARFUL FOR MYSELF AND FAMILY. I LIVE IN A RURAL MIDWEST AREA WHERE DEER A PREVELANT, AND AM SO CAUTIOUS AND FEARFUL DRIVING AT NIGHT IN MY NEW CAR. I DO LOVE ALMOST LL OTHER THINGS ABOUT THE GOLF ALLTRACK, BUT DO HOPE THE NHTSA CAN STEP IN AN MAKE VW CHANGE OUT THE HEADLIGHTS BEFORE CONSUMER'S ARE KILLED FROM NOT BEING ABLE O SE AT NIGHT.
Additional Notes:
LOW BEAM AND HIGH BEAMS. THIS HAS GOT TO BE THE WORST VEHICLE I HAVE EVERY HAD, WITH REGARDS TO ITS HEADLIGHTS AND MY AND MY FAMILY'S SAFETY DRIVING AT NIGHT. THE RANGE OF LIGHT IS SO INADEQUATE WHEN DRIVING AT NIGHT THAT I AM ALMOST FEARFUL FOR MYSELF AND FAMILY. I LIVE IN A RURAL MIDWEST AREA WHERE DEER A PREVELANT, AND AM SO CAUTIOUS AND FEARFUL DRIVING AT NIGHT IN MY NEW CAR. I DO LOVE ALMOST LL OTHER THINGS ABOUT THE GOLF ALLTRACK, BUT DO HOPE THE NHTSA CAN STEP IN AN MAKE VW CHANGE OUT THE HEADLIGHTS BEFORE CONSUMER'S ARE KILLED FROM NOT BEING ABLE O SE AT NIGHT.
Mfg Campaign: 11063855
Recall Date: Jan 20, 2018
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHEN VEHICLE IS IN MOTION, THERE IS CONSTANT BRAKE NOISE AND SQUEALING AT LOW SPEEDS (UNDER 25MPH) WHICH BECOMES LOUDER WHEN TURNING LEFT OR RIGHT; BRAKING DISTANCE IS LONGER WHEN THE VEHICLE IS COLD. DEALERSHIP RESURFACING AND REPLACING PADS AND ROTORS DOES NOT ALLEVIATE THE PROBLEM.
Corrective Action:
WHEN VEHICLE IS IN MOTION, THERE IS CONSTANT BRAKE NOISE AND SQUEALING AT LOW SPEEDS (UNDER 25MPH) WHICH BECOMES LOUDER WHEN TURNING LEFT OR RIGHT; BRAKING DISTANCE IS LONGER WHEN THE VEHICLE IS COLD. DEALERSHIP RESURFACING AND REPLACING PADS AND ROTORS DOES NOT ALLEVIATE THE PROBLEM.
Additional Notes:
WHEN VEHICLE IS IN MOTION, THERE IS CONSTANT BRAKE NOISE AND SQUEALING AT LOW SPEEDS (UNDER 25MPH) WHICH BECOMES LOUDER WHEN TURNING LEFT OR RIGHT; BRAKING DISTANCE IS LONGER WHEN THE VEHICLE IS COLD. DEALERSHIP RESURFACING AND REPLACING PADS AND ROTORS DOES NOT ALLEVIATE THE PROBLEM.
Mfg Campaign: 11058284
Recall Date: Jan 3, 2018
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
VEHICLE IS A 2017 VW GOLF ALLTRACK S WITH A 6-SPEED MANUAL TRANSMISSION; LESS THAN 2 WEEKS OLD WITH ~400 MILES ON ODOMETER AND A LITTLE OVER 1/4 TANK OF 87-OCTANE GASOLINE. ISSUE OCCURRED AT APPROXIMATELY 10PM ON AUGUST 25TH, 2017. VEHICLE WAS ACCELERATING AWAY FROM A RED LIGHT AT A HIGHWAY INTERSECTION CROSSING ON A SLIGHT DOWNHILL GRADE. MANUAL TRANSMISSION WAS SHIFTED FROM 1ST INTO 2ND GEAR DURING ACCELERATION, AND THE VEHICLE PROMPTLY LOST ENGINE POWER, POWER STEERING AND BRAKES NEAR THE MIDDLE OF THE INTERSECTION. MY WIFE COASTED THE VEHICLE ACROSS THE INTERSECTION AND WAS ABLE TO MOVE IT TO THE SIDE OF THE ROAD WITH THE HELP OF PASSING MOTORISTS WHO WERE KIND ENOUGH TO STOP AND HELP. THE "ENGINE" LIGHT AND "EPC" LIGHT WERE BOTH ILLUMINATED ON THE DASH. DURING THE 45 MINUTE WAIT FOR A TOW TRUCK, MULTIPLE ATTEMPTS WERE MADE TO RESTART THE VEHICLE. THE ENGINE WOULD TURN OVER AND SOMETIMES "CATCH", BUT WOULD NOT START OR IDLE. HEADLIGHTS, BLINKERS, WIPERS, ETC. REMAINED FUNCTIONAL THROUGHOUT THE ORDEAL. VEHICLE WAS TOWED TO THE VW DEALERSHIP AND REMAINS THERE FOR DIAGNOSTICS. THERE IS NO IDENTIFICATION OF A CAUSE FOR THIS ISSUE AT THE MOMENT. IT IS WORTH NOTING THAT THIS ISSUE IS A MAJOR SAFETY CONCERN FOR MY FAMILY AND MOTORISTS AROUND US: A NEW VEHICLE SUDDENLY AND UNEXPECTEDLY LOOSING POWER AND ALL CONTROL FEATURES IS ENTIRELY UNACCEPTABLE, AND COULD VERY EASILY LEAD TO A SERIOUS ACCIDENT.
Corrective Action:
VEHICLE IS A 2017 VW GOLF ALLTRACK S WITH A 6-SPEED MANUAL TRANSMISSION; LESS THAN 2 WEEKS OLD WITH ~400 MILES ON ODOMETER AND A LITTLE OVER 1/4 TANK OF 87-OCTANE GASOLINE. ISSUE OCCURRED AT APPROXIMATELY 10PM ON AUGUST 25TH, 2017. VEHICLE WAS ACCELERATING AWAY FROM A RED LIGHT AT A HIGHWAY INTERSECTION CROSSING ON A SLIGHT DOWNHILL GRADE. MANUAL TRANSMISSION WAS SHIFTED FROM 1ST INTO 2ND GEAR DURING ACCELERATION, AND THE VEHICLE PROMPTLY LOST ENGINE POWER, POWER STEERING AND BRAKES NEAR THE MIDDLE OF THE INTERSECTION. MY WIFE COASTED THE VEHICLE ACROSS THE INTERSECTION AND WAS ABLE TO MOVE IT TO THE SIDE OF THE ROAD WITH THE HELP OF PASSING MOTORISTS WHO WERE KIND ENOUGH TO STOP AND HELP. THE "ENGINE" LIGHT AND "EPC" LIGHT WERE BOTH ILLUMINATED ON THE DASH. DURING THE 45 MINUTE WAIT FOR A TOW TRUCK, MULTIPLE ATTEMPTS WERE MADE TO RESTART THE VEHICLE. THE ENGINE WOULD TURN OVER AND SOMETIMES "CATCH", BUT WOULD NOT START OR IDLE. HEADLIGHTS, BLINKERS, WIPERS, ETC. REMAINED FUNCTIONAL THROUGHOUT THE ORDEAL. VEHICLE WAS TOWED TO THE VW DEALERSHIP AND REMAINS THERE FOR DIAGNOSTICS. THERE IS NO IDENTIFICATION OF A CAUSE FOR THIS ISSUE AT THE MOMENT. IT IS WORTH NOTING THAT THIS ISSUE IS A MAJOR SAFETY CONCERN FOR MY FAMILY AND MOTORISTS AROUND US: A NEW VEHICLE SUDDENLY AND UNEXPECTEDLY LOOSING POWER AND ALL CONTROL FEATURES IS ENTIRELY UNACCEPTABLE, AND COULD VERY EASILY LEAD TO A SERIOUS ACCIDENT.
Additional Notes:
VEHICLE IS A 2017 VW GOLF ALLTRACK S WITH A 6-SPEED MANUAL TRANSMISSION; LESS THAN 2 WEEKS OLD WITH ~400 MILES ON ODOMETER AND A LITTLE OVER 1/4 TANK OF 87-OCTANE GASOLINE. ISSUE OCCURRED AT APPROXIMATELY 10PM ON AUGUST 25TH, 2017. VEHICLE WAS ACCELERATING AWAY FROM A RED LIGHT AT A HIGHWAY INTERSECTION CROSSING ON A SLIGHT DOWNHILL GRADE. MANUAL TRANSMISSION WAS SHIFTED FROM 1ST INTO 2ND GEAR DURING ACCELERATION, AND THE VEHICLE PROMPTLY LOST ENGINE POWER, POWER STEERING AND BRAKES NEAR THE MIDDLE OF THE INTERSECTION. MY WIFE COASTED THE VEHICLE ACROSS THE INTERSECTION AND WAS ABLE TO MOVE IT TO THE SIDE OF THE ROAD WITH THE HELP OF PASSING MOTORISTS WHO WERE KIND ENOUGH TO STOP AND HELP. THE "ENGINE" LIGHT AND "EPC" LIGHT WERE BOTH ILLUMINATED ON THE DASH. DURING THE 45 MINUTE WAIT FOR A TOW TRUCK, MULTIPLE ATTEMPTS WERE MADE TO RESTART THE VEHICLE. THE ENGINE WOULD TURN OVER AND SOMETIMES "CATCH", BUT WOULD NOT START OR IDLE. HEADLIGHTS, BLINKERS, WIPERS, ETC. REMAINED FUNCTIONAL THROUGHOUT THE ORDEAL. VEHICLE WAS TOWED TO THE VW DEALERSHIP AND REMAINS THERE FOR DIAGNOSTICS. THERE IS NO IDENTIFICATION OF A CAUSE FOR THIS ISSUE AT THE MOMENT. IT IS WORTH NOTING THAT THIS ISSUE IS A MAJOR SAFETY CONCERN FOR MY FAMILY AND MOTORISTS AROUND US: A NEW VEHICLE SUDDENLY AND UNEXPECTEDLY LOOSING POWER AND ALL CONTROL FEATURES IS ENTIRELY UNACCEPTABLE, AND COULD VERY EASILY LEAD TO A SERIOUS ACCIDENT.
Mfg Campaign: 11019841
Recall Date: Aug 26, 2017
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
VEHICLE IS A 2017 VW GOLF ALLTRACK S WITH A 6-SPEED MANUAL TRANSMISSION; LESS THAN 2 WEEKS OLD WITH ~400 MILES ON ODOMETER AND A LITTLE OVER 1/4 TANK OF 87-OCTANE GASOLINE. ISSUE OCCURRED AT APPROXIMATELY 10PM ON AUGUST 25TH, 2017. VEHICLE WAS ACCELERATING AWAY FROM A RED LIGHT AT A HIGHWAY INTERSECTION CROSSING ON A SLIGHT DOWNHILL GRADE. MANUAL TRANSMISSION WAS SHIFTED FROM 1ST INTO 2ND GEAR DURING ACCELERATION, AND THE VEHICLE PROMPTLY LOST ENGINE POWER, POWER STEERING AND BRAKES NEAR THE MIDDLE OF THE INTERSECTION. MY WIFE COASTED THE VEHICLE ACROSS THE INTERSECTION AND WAS ABLE TO MOVE IT TO THE SIDE OF THE ROAD WITH THE HELP OF PASSING MOTORISTS WHO WERE KIND ENOUGH TO STOP AND HELP. THE "ENGINE" LIGHT AND "EPC" LIGHT WERE BOTH ILLUMINATED ON THE DASH. DURING THE 45 MINUTE WAIT FOR A TOW TRUCK, MULTIPLE ATTEMPTS WERE MADE TO RESTART THE VEHICLE. THE ENGINE WOULD TURN OVER AND SOMETIMES "CATCH", BUT WOULD NOT START OR IDLE. HEADLIGHTS, BLINKERS, WIPERS, ETC. REMAINED FUNCTIONAL THROUGHOUT THE ORDEAL. VEHICLE WAS TOWED TO THE VW DEALERSHIP AND REMAINS THERE FOR DIAGNOSTICS. THERE IS NO IDENTIFICATION OF A CAUSE FOR THIS ISSUE AT THE MOMENT. IT IS WORTH NOTING THAT THIS ISSUE IS A MAJOR SAFETY CONCERN FOR MY FAMILY AND MOTORISTS AROUND US: A NEW VEHICLE SUDDENLY AND UNEXPECTEDLY LOOSING POWER AND ALL CONTROL FEATURES IS ENTIRELY UNACCEPTABLE, AND COULD VERY EASILY LEAD TO A SERIOUS ACCIDENT.
Corrective Action:
VEHICLE IS A 2017 VW GOLF ALLTRACK S WITH A 6-SPEED MANUAL TRANSMISSION; LESS THAN 2 WEEKS OLD WITH ~400 MILES ON ODOMETER AND A LITTLE OVER 1/4 TANK OF 87-OCTANE GASOLINE. ISSUE OCCURRED AT APPROXIMATELY 10PM ON AUGUST 25TH, 2017. VEHICLE WAS ACCELERATING AWAY FROM A RED LIGHT AT A HIGHWAY INTERSECTION CROSSING ON A SLIGHT DOWNHILL GRADE. MANUAL TRANSMISSION WAS SHIFTED FROM 1ST INTO 2ND GEAR DURING ACCELERATION, AND THE VEHICLE PROMPTLY LOST ENGINE POWER, POWER STEERING AND BRAKES NEAR THE MIDDLE OF THE INTERSECTION. MY WIFE COASTED THE VEHICLE ACROSS THE INTERSECTION AND WAS ABLE TO MOVE IT TO THE SIDE OF THE ROAD WITH THE HELP OF PASSING MOTORISTS WHO WERE KIND ENOUGH TO STOP AND HELP. THE "ENGINE" LIGHT AND "EPC" LIGHT WERE BOTH ILLUMINATED ON THE DASH. DURING THE 45 MINUTE WAIT FOR A TOW TRUCK, MULTIPLE ATTEMPTS WERE MADE TO RESTART THE VEHICLE. THE ENGINE WOULD TURN OVER AND SOMETIMES "CATCH", BUT WOULD NOT START OR IDLE. HEADLIGHTS, BLINKERS, WIPERS, ETC. REMAINED FUNCTIONAL THROUGHOUT THE ORDEAL. VEHICLE WAS TOWED TO THE VW DEALERSHIP AND REMAINS THERE FOR DIAGNOSTICS. THERE IS NO IDENTIFICATION OF A CAUSE FOR THIS ISSUE AT THE MOMENT. IT IS WORTH NOTING THAT THIS ISSUE IS A MAJOR SAFETY CONCERN FOR MY FAMILY AND MOTORISTS AROUND US: A NEW VEHICLE SUDDENLY AND UNEXPECTEDLY LOOSING POWER AND ALL CONTROL FEATURES IS ENTIRELY UNACCEPTABLE, AND COULD VERY EASILY LEAD TO A SERIOUS ACCIDENT.
Additional Notes:
VEHICLE IS A 2017 VW GOLF ALLTRACK S WITH A 6-SPEED MANUAL TRANSMISSION; LESS THAN 2 WEEKS OLD WITH ~400 MILES ON ODOMETER AND A LITTLE OVER 1/4 TANK OF 87-OCTANE GASOLINE. ISSUE OCCURRED AT APPROXIMATELY 10PM ON AUGUST 25TH, 2017. VEHICLE WAS ACCELERATING AWAY FROM A RED LIGHT AT A HIGHWAY INTERSECTION CROSSING ON A SLIGHT DOWNHILL GRADE. MANUAL TRANSMISSION WAS SHIFTED FROM 1ST INTO 2ND GEAR DURING ACCELERATION, AND THE VEHICLE PROMPTLY LOST ENGINE POWER, POWER STEERING AND BRAKES NEAR THE MIDDLE OF THE INTERSECTION. MY WIFE COASTED THE VEHICLE ACROSS THE INTERSECTION AND WAS ABLE TO MOVE IT TO THE SIDE OF THE ROAD WITH THE HELP OF PASSING MOTORISTS WHO WERE KIND ENOUGH TO STOP AND HELP. THE "ENGINE" LIGHT AND "EPC" LIGHT WERE BOTH ILLUMINATED ON THE DASH. DURING THE 45 MINUTE WAIT FOR A TOW TRUCK, MULTIPLE ATTEMPTS WERE MADE TO RESTART THE VEHICLE. THE ENGINE WOULD TURN OVER AND SOMETIMES "CATCH", BUT WOULD NOT START OR IDLE. HEADLIGHTS, BLINKERS, WIPERS, ETC. REMAINED FUNCTIONAL THROUGHOUT THE ORDEAL. VEHICLE WAS TOWED TO THE VW DEALERSHIP AND REMAINS THERE FOR DIAGNOSTICS. THERE IS NO IDENTIFICATION OF A CAUSE FOR THIS ISSUE AT THE MOMENT. IT IS WORTH NOTING THAT THIS ISSUE IS A MAJOR SAFETY CONCERN FOR MY FAMILY AND MOTORISTS AROUND US: A NEW VEHICLE SUDDENLY AND UNEXPECTEDLY LOOSING POWER AND ALL CONTROL FEATURES IS ENTIRELY UNACCEPTABLE, AND COULD VERY EASILY LEAD TO A SERIOUS ACCIDENT.
Mfg Campaign: 11019841
Recall Date: Aug 26, 2017
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE IS A 2017 VW GOLF ALLTRACK S WITH A 6-SPEED MANUAL TRANSMISSION; LESS THAN 2 WEEKS OLD WITH ~400 MILES ON ODOMETER AND A LITTLE OVER 1/4 TANK OF 87-OCTANE GASOLINE. ISSUE OCCURRED AT APPROXIMATELY 10PM ON AUGUST 25TH, 2017. VEHICLE WAS ACCELERATING AWAY FROM A RED LIGHT AT A HIGHWAY INTERSECTION CROSSING ON A SLIGHT DOWNHILL GRADE. MANUAL TRANSMISSION WAS SHIFTED FROM 1ST INTO 2ND GEAR DURING ACCELERATION, AND THE VEHICLE PROMPTLY LOST ENGINE POWER, POWER STEERING AND BRAKES NEAR THE MIDDLE OF THE INTERSECTION. MY WIFE COASTED THE VEHICLE ACROSS THE INTERSECTION AND WAS ABLE TO MOVE IT TO THE SIDE OF THE ROAD WITH THE HELP OF PASSING MOTORISTS WHO WERE KIND ENOUGH TO STOP AND HELP. THE "ENGINE" LIGHT AND "EPC" LIGHT WERE BOTH ILLUMINATED ON THE DASH. DURING THE 45 MINUTE WAIT FOR A TOW TRUCK, MULTIPLE ATTEMPTS WERE MADE TO RESTART THE VEHICLE. THE ENGINE WOULD TURN OVER AND SOMETIMES "CATCH", BUT WOULD NOT START OR IDLE. HEADLIGHTS, BLINKERS, WIPERS, ETC. REMAINED FUNCTIONAL THROUGHOUT THE ORDEAL. VEHICLE WAS TOWED TO THE VW DEALERSHIP AND REMAINS THERE FOR DIAGNOSTICS. THERE IS NO IDENTIFICATION OF A CAUSE FOR THIS ISSUE AT THE MOMENT. IT IS WORTH NOTING THAT THIS ISSUE IS A MAJOR SAFETY CONCERN FOR MY FAMILY AND MOTORISTS AROUND US: A NEW VEHICLE SUDDENLY AND UNEXPECTEDLY LOOSING POWER AND ALL CONTROL FEATURES IS ENTIRELY UNACCEPTABLE, AND COULD VERY EASILY LEAD TO A SERIOUS ACCIDENT.
Corrective Action:
VEHICLE IS A 2017 VW GOLF ALLTRACK S WITH A 6-SPEED MANUAL TRANSMISSION; LESS THAN 2 WEEKS OLD WITH ~400 MILES ON ODOMETER AND A LITTLE OVER 1/4 TANK OF 87-OCTANE GASOLINE. ISSUE OCCURRED AT APPROXIMATELY 10PM ON AUGUST 25TH, 2017. VEHICLE WAS ACCELERATING AWAY FROM A RED LIGHT AT A HIGHWAY INTERSECTION CROSSING ON A SLIGHT DOWNHILL GRADE. MANUAL TRANSMISSION WAS SHIFTED FROM 1ST INTO 2ND GEAR DURING ACCELERATION, AND THE VEHICLE PROMPTLY LOST ENGINE POWER, POWER STEERING AND BRAKES NEAR THE MIDDLE OF THE INTERSECTION. MY WIFE COASTED THE VEHICLE ACROSS THE INTERSECTION AND WAS ABLE TO MOVE IT TO THE SIDE OF THE ROAD WITH THE HELP OF PASSING MOTORISTS WHO WERE KIND ENOUGH TO STOP AND HELP. THE "ENGINE" LIGHT AND "EPC" LIGHT WERE BOTH ILLUMINATED ON THE DASH. DURING THE 45 MINUTE WAIT FOR A TOW TRUCK, MULTIPLE ATTEMPTS WERE MADE TO RESTART THE VEHICLE. THE ENGINE WOULD TURN OVER AND SOMETIMES "CATCH", BUT WOULD NOT START OR IDLE. HEADLIGHTS, BLINKERS, WIPERS, ETC. REMAINED FUNCTIONAL THROUGHOUT THE ORDEAL. VEHICLE WAS TOWED TO THE VW DEALERSHIP AND REMAINS THERE FOR DIAGNOSTICS. THERE IS NO IDENTIFICATION OF A CAUSE FOR THIS ISSUE AT THE MOMENT. IT IS WORTH NOTING THAT THIS ISSUE IS A MAJOR SAFETY CONCERN FOR MY FAMILY AND MOTORISTS AROUND US: A NEW VEHICLE SUDDENLY AND UNEXPECTEDLY LOOSING POWER AND ALL CONTROL FEATURES IS ENTIRELY UNACCEPTABLE, AND COULD VERY EASILY LEAD TO A SERIOUS ACCIDENT.
Additional Notes:
VEHICLE IS A 2017 VW GOLF ALLTRACK S WITH A 6-SPEED MANUAL TRANSMISSION; LESS THAN 2 WEEKS OLD WITH ~400 MILES ON ODOMETER AND A LITTLE OVER 1/4 TANK OF 87-OCTANE GASOLINE. ISSUE OCCURRED AT APPROXIMATELY 10PM ON AUGUST 25TH, 2017. VEHICLE WAS ACCELERATING AWAY FROM A RED LIGHT AT A HIGHWAY INTERSECTION CROSSING ON A SLIGHT DOWNHILL GRADE. MANUAL TRANSMISSION WAS SHIFTED FROM 1ST INTO 2ND GEAR DURING ACCELERATION, AND THE VEHICLE PROMPTLY LOST ENGINE POWER, POWER STEERING AND BRAKES NEAR THE MIDDLE OF THE INTERSECTION. MY WIFE COASTED THE VEHICLE ACROSS THE INTERSECTION AND WAS ABLE TO MOVE IT TO THE SIDE OF THE ROAD WITH THE HELP OF PASSING MOTORISTS WHO WERE KIND ENOUGH TO STOP AND HELP. THE "ENGINE" LIGHT AND "EPC" LIGHT WERE BOTH ILLUMINATED ON THE DASH. DURING THE 45 MINUTE WAIT FOR A TOW TRUCK, MULTIPLE ATTEMPTS WERE MADE TO RESTART THE VEHICLE. THE ENGINE WOULD TURN OVER AND SOMETIMES "CATCH", BUT WOULD NOT START OR IDLE. HEADLIGHTS, BLINKERS, WIPERS, ETC. REMAINED FUNCTIONAL THROUGHOUT THE ORDEAL. VEHICLE WAS TOWED TO THE VW DEALERSHIP AND REMAINS THERE FOR DIAGNOSTICS. THERE IS NO IDENTIFICATION OF A CAUSE FOR THIS ISSUE AT THE MOMENT. IT IS WORTH NOTING THAT THIS ISSUE IS A MAJOR SAFETY CONCERN FOR MY FAMILY AND MOTORISTS AROUND US: A NEW VEHICLE SUDDENLY AND UNEXPECTEDLY LOOSING POWER AND ALL CONTROL FEATURES IS ENTIRELY UNACCEPTABLE, AND COULD VERY EASILY LEAD TO A SERIOUS ACCIDENT.
Mfg Campaign: 11019841
Recall Date: Aug 26, 2017
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