Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Golf, Golf Alltrack, Golf Sportwagen, 2019-2020 Golf GTI, and Jetta vehicles equipped with a conventional ignition switch. The ignition switch may fail, especially in high temperature environments.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 28H7
Recall Date: Aug 30, 2023
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Tiguan LWB, Golf Sportswagen A7, Golf Alltrack, Golf R GP, Audi Q3, Audi A3 Cabriolet, 2019-2020 Jetta NF, Jetta GLI, Golf GTI, Atlas, Golf A7, Audi A3, 2020-2021 Atlas Cross Sport, and 2021 Atlas FL vehicles. The tire pressure monitoring system may not detect an air pressure loss in adequate time when deflating occurs among all four tires simultaneously. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: AU:45J7,VW:45J6,45J8
Recall Date: Oct 31, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Jetta GLI, Golf Alltrack, and Golf GTI vehicles. The front wheel bearings may have been improperly machined, potentially causing excessive stress on the wheel, wheel bolts, or wheel bearings.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 40P1
Recall Date: Dec 11, 2019
Consumer Complaints
28 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I experienced two leaks inside my car due to a VW manufacturer defect with sun roof drain tubes. The first time it happened my car was three months old. At 20 months it happened again causing extensive staining in the interior of my car. No where in my maintenance schedule was I told to clean out drains. The dealer is saying I'm liable because the drain clogging was environmental. I say the drains should not be clogging this much on a new car. There are numerous instances of leaks and vehicle buy-backs for VW Alltracks, as well as other VWs for this. I paid the dealer $250 to unclog the drains because I have no choice but now I'm out of luck with the replacement of the headliner. The dealer admitted it's no where written that unclogging those drains is required.
Corrective Action:
I experienced two leaks inside my car due to a VW manufacturer defect with sun roof drain tubes. The first time it happened my car was three months old. At 20 months it happened again causing extensive staining in the interior of my car. No where in my maintenance schedule was I told to clean out drains. The dealer is saying I'm liable because the drain clogging was environmental. I say the drains should not be clogging this much on a new car. There are numerous instances of leaks and vehicle buy-backs for VW Alltracks, as well as other VWs for this. I paid the dealer $250 to unclog the drains because I have no choice but now I'm out of luck with the replacement of the headliner. The dealer admitted it's no where written that unclogging those drains is required.
Additional Notes:
I experienced two leaks inside my car due to a VW manufacturer defect with sun roof drain tubes. The first time it happened my car was three months old. At 20 months it happened again causing extensive staining in the interior of my car. No where in my maintenance schedule was I told to clean out drains. The dealer is saying I'm liable because the drain clogging was environmental. I say the drains should not be clogging this much on a new car. There are numerous instances of leaks and vehicle buy-backs for VW Alltracks, as well as other VWs for this. I paid the dealer $250 to unclog the drains because I have no choice but now I'm out of luck with the replacement of the headliner. The dealer admitted it's no where written that unclogging those drains is required.
Mfg Campaign: 11421493
Recall Date: Jun 19, 2021
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
COOLANT LEAKING FROM THERMOSTAT HOUSING WATERPUMP MODULE CAUSING ENGINE ISSUES. COMMON ISSUE ON THE VW EA888 GEN 3 ENGINE.
Corrective Action:
COOLANT LEAKING FROM THERMOSTAT HOUSING WATERPUMP MODULE CAUSING ENGINE ISSUES. COMMON ISSUE ON THE VW EA888 GEN 3 ENGINE.
Additional Notes:
COOLANT LEAKING FROM THERMOSTAT HOUSING WATERPUMP MODULE CAUSING ENGINE ISSUES. COMMON ISSUE ON THE VW EA888 GEN 3 ENGINE.
Mfg Campaign: 11407230
Recall Date: Apr 9, 2021
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
KEY FOB LEFT ON TOP OF CAR WHILE TRYING TO PUT CAR SEAT IN, WHICH ALLOWED CAR TO START (PUSH TO START) AND MOVE, HOWEVER KEYS FELL OFF CAR DURING MOVEMENT. WHEN DONE WHILE PARKED THIS WILL NORMALLY LEAD TO A BEEPING SOUND AND A WARNING THAT THERE IS NO LONGER A KEY IN PROXIMITY, AND TWO BIG YELLOW LIGHTS COME UP ON THE DASHBOARD. HOWEVER, AS THE KEY FELL OFF THE ROOF WHEN THE CAR WAS ALREADY IN GEAR/MOVING, NO WARNING SOUND OR DASHBOARD LIGHT CAME UP (CAR ACTED AS IF EVERYTHING WAS NORMAL EVEN THOUGH THERE WAS NO LONGER A KEY IN RANGE). THIS LED TO A SET OF LOST KEY FOB/HOUSE KEYS AND BEING STRANDED ONCE PARKED.
Corrective Action:
KEY FOB LEFT ON TOP OF CAR WHILE TRYING TO PUT CAR SEAT IN, WHICH ALLOWED CAR TO START (PUSH TO START) AND MOVE, HOWEVER KEYS FELL OFF CAR DURING MOVEMENT. WHEN DONE WHILE PARKED THIS WILL NORMALLY LEAD TO A BEEPING SOUND AND A WARNING THAT THERE IS NO LONGER A KEY IN PROXIMITY, AND TWO BIG YELLOW LIGHTS COME UP ON THE DASHBOARD. HOWEVER, AS THE KEY FELL OFF THE ROOF WHEN THE CAR WAS ALREADY IN GEAR/MOVING, NO WARNING SOUND OR DASHBOARD LIGHT CAME UP (CAR ACTED AS IF EVERYTHING WAS NORMAL EVEN THOUGH THERE WAS NO LONGER A KEY IN RANGE). THIS LED TO A SET OF LOST KEY FOB/HOUSE KEYS AND BEING STRANDED ONCE PARKED.
Additional Notes:
KEY FOB LEFT ON TOP OF CAR WHILE TRYING TO PUT CAR SEAT IN, WHICH ALLOWED CAR TO START (PUSH TO START) AND MOVE, HOWEVER KEYS FELL OFF CAR DURING MOVEMENT. WHEN DONE WHILE PARKED THIS WILL NORMALLY LEAD TO A BEEPING SOUND AND A WARNING THAT THERE IS NO LONGER A KEY IN PROXIMITY, AND TWO BIG YELLOW LIGHTS COME UP ON THE DASHBOARD. HOWEVER, AS THE KEY FELL OFF THE ROOF WHEN THE CAR WAS ALREADY IN GEAR/MOVING, NO WARNING SOUND OR DASHBOARD LIGHT CAME UP (CAR ACTED AS IF EVERYTHING WAS NORMAL EVEN THOUGH THERE WAS NO LONGER A KEY IN RANGE). THIS LED TO A SET OF LOST KEY FOB/HOUSE KEYS AND BEING STRANDED ONCE PARKED.
Mfg Campaign: 11386904
Recall Date: Jan 7, 2021
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
ISSUE WITH AUTOMATIC DSG TRANSMISSION AFTER 3 DAYS OF OWNERSHIP AND 182 MILES ON THE ODOMETER. ISSUE FIRST HAPPENED WHILE ACCELERATING FROM A STOP AT A TRAFFIC LIGHT AFTER IT TURNED GREEN. AFTER SHIFTING FROM 1ST TO 2ND THE CAR LOST POWER, FREE REV'D AND AFTER APPROXIMATELY 5 SECONDS WAS ABLE TO ENGAGE 2ND GEAR QUITE ROUGHLY. PRESENTED AN ERROR MESSAGE THAT STATED "TRANSMISSION IN EMERGENCY MODE: REVERSE NOT AVAILABLE." PULLED INTO A PARKING LOT UNDER IT'S OWN POWER AND POWER CYCLED THE IGNITION. ERROR CLEARED, NO WARNING LIGHTS AT THAT POINT. HAPPENED AGAIN A FEW HOURS LATER WHILE DRIVING AT 40 MPH, A SERIES OF SUDDEN JERKS AND AN ABRUPT LOSS OF POWER, TRANSMISSION APPEARED TO BE IN NEUTRAL. CEL AND OTHER WARNING LIGHTS ILLUMINATED. ONCE THE CAR SLOWED IT ENGAGED FIRST GEAR AND LIMP MODE. IT WAS ONLY POSSIBLE TO DRIVE AT ABOUT 10 MPH IN THIS STATE. IT WAS QUITE ABRUPT DECELERATION IN A NORMAL TRAFFIC PATTERN AND WAS DIFFICULT TO AVOID GETTING REAR-ENDED AND PULLING OVER SAFELY. SCAN TOOL ERROR CODES ATTACHED. INDICATES CLUTCH 2 OPENING AND CLOSING UNINTENTIONALLY. *TR
Corrective Action:
ISSUE WITH AUTOMATIC DSG TRANSMISSION AFTER 3 DAYS OF OWNERSHIP AND 182 MILES ON THE ODOMETER. ISSUE FIRST HAPPENED WHILE ACCELERATING FROM A STOP AT A TRAFFIC LIGHT AFTER IT TURNED GREEN. AFTER SHIFTING FROM 1ST TO 2ND THE CAR LOST POWER, FREE REV'D AND AFTER APPROXIMATELY 5 SECONDS WAS ABLE TO ENGAGE 2ND GEAR QUITE ROUGHLY. PRESENTED AN ERROR MESSAGE THAT STATED "TRANSMISSION IN EMERGENCY MODE: REVERSE NOT AVAILABLE." PULLED INTO A PARKING LOT UNDER IT'S OWN POWER AND POWER CYCLED THE IGNITION. ERROR CLEARED, NO WARNING LIGHTS AT THAT POINT. HAPPENED AGAIN A FEW HOURS LATER WHILE DRIVING AT 40 MPH, A SERIES OF SUDDEN JERKS AND AN ABRUPT LOSS OF POWER, TRANSMISSION APPEARED TO BE IN NEUTRAL. CEL AND OTHER WARNING LIGHTS ILLUMINATED. ONCE THE CAR SLOWED IT ENGAGED FIRST GEAR AND LIMP MODE. IT WAS ONLY POSSIBLE TO DRIVE AT ABOUT 10 MPH IN THIS STATE. IT WAS QUITE ABRUPT DECELERATION IN A NORMAL TRAFFIC PATTERN AND WAS DIFFICULT TO AVOID GETTING REAR-ENDED AND PULLING OVER SAFELY. SCAN TOOL ERROR CODES ATTACHED. INDICATES CLUTCH 2 OPENING AND CLOSING UNINTENTIONALLY. *TR
Additional Notes:
ISSUE WITH AUTOMATIC DSG TRANSMISSION AFTER 3 DAYS OF OWNERSHIP AND 182 MILES ON THE ODOMETER. ISSUE FIRST HAPPENED WHILE ACCELERATING FROM A STOP AT A TRAFFIC LIGHT AFTER IT TURNED GREEN. AFTER SHIFTING FROM 1ST TO 2ND THE CAR LOST POWER, FREE REV'D AND AFTER APPROXIMATELY 5 SECONDS WAS ABLE TO ENGAGE 2ND GEAR QUITE ROUGHLY. PRESENTED AN ERROR MESSAGE THAT STATED "TRANSMISSION IN EMERGENCY MODE: REVERSE NOT AVAILABLE." PULLED INTO A PARKING LOT UNDER IT'S OWN POWER AND POWER CYCLED THE IGNITION. ERROR CLEARED, NO WARNING LIGHTS AT THAT POINT. HAPPENED AGAIN A FEW HOURS LATER WHILE DRIVING AT 40 MPH, A SERIES OF SUDDEN JERKS AND AN ABRUPT LOSS OF POWER, TRANSMISSION APPEARED TO BE IN NEUTRAL. CEL AND OTHER WARNING LIGHTS ILLUMINATED. ONCE THE CAR SLOWED IT ENGAGED FIRST GEAR AND LIMP MODE. IT WAS ONLY POSSIBLE TO DRIVE AT ABOUT 10 MPH IN THIS STATE. IT WAS QUITE ABRUPT DECELERATION IN A NORMAL TRAFFIC PATTERN AND WAS DIFFICULT TO AVOID GETTING REAR-ENDED AND PULLING OVER SAFELY. SCAN TOOL ERROR CODES ATTACHED. INDICATES CLUTCH 2 OPENING AND CLOSING UNINTENTIONALLY. *TR
Mfg Campaign: 11323353
Recall Date: May 5, 2020
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
SUNROOF LEAKS INTO CABIN CAUSING HEADLINER STAINS AND WATER DAMAGE TO HEADLINER. VW IS NOT TAKING CARE OF THE ISSUE PROPERLY AND I HAVE BEEN WITHOUT MY CAR FOR 29 DAYS NOW.
Corrective Action:
SUNROOF LEAKS INTO CABIN CAUSING HEADLINER STAINS AND WATER DAMAGE TO HEADLINER. VW IS NOT TAKING CARE OF THE ISSUE PROPERLY AND I HAVE BEEN WITHOUT MY CAR FOR 29 DAYS NOW.
Additional Notes:
SUNROOF LEAKS INTO CABIN CAUSING HEADLINER STAINS AND WATER DAMAGE TO HEADLINER. VW IS NOT TAKING CARE OF THE ISSUE PROPERLY AND I HAVE BEEN WITHOUT MY CAR FOR 29 DAYS NOW.
Mfg Campaign: 11322344
Recall Date: Apr 27, 2020
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
HELLO. I PURCHASED A NEW VW GOLF ALLTRACK SE FROM OPEN ROAD VW MANHATTAN ON 2/3/2020. THE NEXT DAY, I STARTED NOTICING RATTLING NOISES FROM THE DRIVER SIDE HEADLINER WHEN CAR IS IN MOTION OVER BUMPS AND CORNING AROUND SOFT SHOULDERS. THE DEALERSHIP NOTICED THE SOUND AND ATTEMPTED TO REPAIR THE ISSUE ON 2/17/2020 WITH LUBRICATION. THE CAR WAS RETURNED TO ME AND UNFORTUNATELY THE RATTLING SOUNDS PERSISTS.
Corrective Action:
HELLO. I PURCHASED A NEW VW GOLF ALLTRACK SE FROM OPEN ROAD VW MANHATTAN ON 2/3/2020. THE NEXT DAY, I STARTED NOTICING RATTLING NOISES FROM THE DRIVER SIDE HEADLINER WHEN CAR IS IN MOTION OVER BUMPS AND CORNING AROUND SOFT SHOULDERS. THE DEALERSHIP NOTICED THE SOUND AND ATTEMPTED TO REPAIR THE ISSUE ON 2/17/2020 WITH LUBRICATION. THE CAR WAS RETURNED TO ME AND UNFORTUNATELY THE RATTLING SOUNDS PERSISTS.
Additional Notes:
HELLO. I PURCHASED A NEW VW GOLF ALLTRACK SE FROM OPEN ROAD VW MANHATTAN ON 2/3/2020. THE NEXT DAY, I STARTED NOTICING RATTLING NOISES FROM THE DRIVER SIDE HEADLINER WHEN CAR IS IN MOTION OVER BUMPS AND CORNING AROUND SOFT SHOULDERS. THE DEALERSHIP NOTICED THE SOUND AND ATTEMPTED TO REPAIR THE ISSUE ON 2/17/2020 WITH LUBRICATION. THE CAR WAS RETURNED TO ME AND UNFORTUNATELY THE RATTLING SOUNDS PERSISTS.
Mfg Campaign: 11310540
Recall Date: Feb 21, 2020
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
HELLO. I PURCHASED A NEW VW GOLF ALLTRACK SE FROM OPEN ROAD VW MANHATTAN ON 2/3/2020. THE NEXT DAY, I STARTED NOTICING RATTLING NOISES FROM THE DRIVER SIDE HEADLINER WHEN CAR IS IN MOTION OVER BUMPS AND CORNING AROUND SOFT SHOULDERS. THE DEALERSHIP NOTICED THE SOUND AND ATTEMPTED TO REPAIR THE ISSUE ON 2/17/2020 WITH LUBRICATION. THE CAR WAS RETURNED TO ME AND UNFORTUNATELY THE RATTLING SOUNDS PERSISTS.
Corrective Action:
HELLO. I PURCHASED A NEW VW GOLF ALLTRACK SE FROM OPEN ROAD VW MANHATTAN ON 2/3/2020. THE NEXT DAY, I STARTED NOTICING RATTLING NOISES FROM THE DRIVER SIDE HEADLINER WHEN CAR IS IN MOTION OVER BUMPS AND CORNING AROUND SOFT SHOULDERS. THE DEALERSHIP NOTICED THE SOUND AND ATTEMPTED TO REPAIR THE ISSUE ON 2/17/2020 WITH LUBRICATION. THE CAR WAS RETURNED TO ME AND UNFORTUNATELY THE RATTLING SOUNDS PERSISTS.
Additional Notes:
HELLO. I PURCHASED A NEW VW GOLF ALLTRACK SE FROM OPEN ROAD VW MANHATTAN ON 2/3/2020. THE NEXT DAY, I STARTED NOTICING RATTLING NOISES FROM THE DRIVER SIDE HEADLINER WHEN CAR IS IN MOTION OVER BUMPS AND CORNING AROUND SOFT SHOULDERS. THE DEALERSHIP NOTICED THE SOUND AND ATTEMPTED TO REPAIR THE ISSUE ON 2/17/2020 WITH LUBRICATION. THE CAR WAS RETURNED TO ME AND UNFORTUNATELY THE RATTLING SOUNDS PERSISTS.
Mfg Campaign: 11310540
Recall Date: Feb 21, 2020
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
VEHICLE WAS DELIVERED BRAND NEW WITH A LEAKING PANORAMIC SUNROOF. THE DEALERSHIP ATTEMPTED TO REPAIR IT BY GRINDING DOWN BAD WELDS, REPLACING THE SUNROOF ASSEMBLY AND HEADLINER TO NO AVAIL. VEHICLE WAS BOUGHT BACK BY VOLKSWAGEN USA. THIS IS A WIDESPREAD PROBLEM WITH THESE VEHICLES AND VOLKSWAGEN NEEDS TO COME UP WITH A FIX THAT'S FREE TO OWNERS REGARDLESS OF WARRANTY BEING ACTIVE, IN OTHER WORDS AN OFFICIAL RECALL, UNTIL THEN DO NOT GET STUCK WITH ONE OF THESE CARS.
Corrective Action:
VEHICLE WAS DELIVERED BRAND NEW WITH A LEAKING PANORAMIC SUNROOF. THE DEALERSHIP ATTEMPTED TO REPAIR IT BY GRINDING DOWN BAD WELDS, REPLACING THE SUNROOF ASSEMBLY AND HEADLINER TO NO AVAIL. VEHICLE WAS BOUGHT BACK BY VOLKSWAGEN USA. THIS IS A WIDESPREAD PROBLEM WITH THESE VEHICLES AND VOLKSWAGEN NEEDS TO COME UP WITH A FIX THAT'S FREE TO OWNERS REGARDLESS OF WARRANTY BEING ACTIVE, IN OTHER WORDS AN OFFICIAL RECALL, UNTIL THEN DO NOT GET STUCK WITH ONE OF THESE CARS.
Additional Notes:
VEHICLE WAS DELIVERED BRAND NEW WITH A LEAKING PANORAMIC SUNROOF. THE DEALERSHIP ATTEMPTED TO REPAIR IT BY GRINDING DOWN BAD WELDS, REPLACING THE SUNROOF ASSEMBLY AND HEADLINER TO NO AVAIL. VEHICLE WAS BOUGHT BACK BY VOLKSWAGEN USA. THIS IS A WIDESPREAD PROBLEM WITH THESE VEHICLES AND VOLKSWAGEN NEEDS TO COME UP WITH A FIX THAT'S FREE TO OWNERS REGARDLESS OF WARRANTY BEING ACTIVE, IN OTHER WORDS AN OFFICIAL RECALL, UNTIL THEN DO NOT GET STUCK WITH ONE OF THESE CARS.
Mfg Campaign: 11308999
Recall Date: Feb 13, 2020
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