Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain front-wheel drive 2015-2020 Audi A3 Sedan, 2015-2019 Audi A3 Cabriolet, 2019-2020 Volkswagen Jetta GLI, 2018 Golf Sportwagen GP, 2018-2019 Golf Sportwagen A7, 2015-2017 Golf Sportwagen, 2015-2020 Golf GTI, and 2015-2020 Golf A7 vehicles. Due to a problem with a suction jet pump seal inside the fuel tank, fuel may flow into the evaporative emissions (EVAP) system and possibly leak out of the charcoal canister.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VW: 20UF/AUDI:20YF
Recall Date: Feb 14, 2024
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Touareg GP, Tiguan, Golf A6, E-Golf GP, CCF, 2016-2017 Passat GP, 2018-2019 Golf R GP, and 2018 Atlas vehicles. These internal-use vehicles were sold without confirmation that they were built to all applicable regulatory requirements and may have been modified prior to sale. As such, these vehicles may fail to comply with the requirements of various Federal Motor Vehicle Safety Standards.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 01F1
Recall Date: May 5, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017-2019 Golf Sportwagen, 2019 Jetta, 2015-2019 Golf, and 2018-2019 Tiguan vehicles. The rear coil springs may prematurely fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42J5
Recall Date: Mar 6, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2018 Volkswagen Golf and Golf Sportwagen vehicles. The build of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition while the vehicle shift lever is not in "Park." As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 37L5
Recall Date: Jul 11, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2017 Audi A7, A4, A6, Volkswagen Golf and Tiguan vehicles and 2016 Volkswagen e-Golf vehicles for driver frontal air bags, passenger frontal air bags or head air bags that may not deploy properly. Additionally, certain 2017 Audi Q7, A4 Sedan, A4 Allroad, and 2018 Audi Q5 vehicles are being recalled because the seat belt pretensioners may not activate properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VW: 69P4; Audi 69P2
Recall Date: Dec 29, 2016
Consumer Complaints
138 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Fuel evaporation canister started leaking raw fuel after a strong gas odor was present before hand. The fuel suction pump failed and pressure built up in my gas tank. I was at risk because the presence of raw fuel near ignition sources can cause a fire. Verified at Volkswagen dealership. No warning signs by car when issue first started. Only sign of problem before raw fuel leaking was poor car performance, car stalled and I could not put more than a gallon of gas in the fuel tank.
Corrective Action:
Fuel evaporation canister started leaking raw fuel after a strong gas odor was present before hand. The fuel suction pump failed and pressure built up in my gas tank. I was at risk because the presence of raw fuel near ignition sources can cause a fire. Verified at Volkswagen dealership. No warning signs by car when issue first started. Only sign of problem before raw fuel leaking was poor car performance, car stalled and I could not put more than a gallon of gas in the fuel tank.
Additional Notes:
Fuel evaporation canister started leaking raw fuel after a strong gas odor was present before hand. The fuel suction pump failed and pressure built up in my gas tank. I was at risk because the presence of raw fuel near ignition sources can cause a fire. Verified at Volkswagen dealership. No warning signs by car when issue first started. Only sign of problem before raw fuel leaking was poor car performance, car stalled and I could not put more than a gallon of gas in the fuel tank.
Mfg Campaign: 11552952
Recall Date: Nov 1, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Fuel evaporation canister started leaking raw fuel after a strong gas odor was present before hand. The fuel suction pump failed and pressure built up in my gas tank. I was at risk because the presence of raw fuel near ignition sources can cause a fire. Verified at Volkswagen dealership. No warning signs by car when issue first started. Only sign of problem before raw fuel leaking was poor car performance, car stalled and I could not put more than a gallon of gas in the fuel tank.
Corrective Action:
Fuel evaporation canister started leaking raw fuel after a strong gas odor was present before hand. The fuel suction pump failed and pressure built up in my gas tank. I was at risk because the presence of raw fuel near ignition sources can cause a fire. Verified at Volkswagen dealership. No warning signs by car when issue first started. Only sign of problem before raw fuel leaking was poor car performance, car stalled and I could not put more than a gallon of gas in the fuel tank.
Additional Notes:
Fuel evaporation canister started leaking raw fuel after a strong gas odor was present before hand. The fuel suction pump failed and pressure built up in my gas tank. I was at risk because the presence of raw fuel near ignition sources can cause a fire. Verified at Volkswagen dealership. No warning signs by car when issue first started. Only sign of problem before raw fuel leaking was poor car performance, car stalled and I could not put more than a gallon of gas in the fuel tank.
Mfg Campaign: 11552952
Recall Date: Nov 1, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
While driving the vehicle I noticed hesitation and lose of power on the interstate. No MIL or check engine light illuminated on the dash. I was able to get the vehicle back to the house, but noticed a strong fuel smell coming from the car. I walked around the vehicle looking for a visible sign of a fuel leak and saw a puddle by the rear passenger tire. After further investigation I discovered that the fuel was coming from the air filter on my charcoal/evap canister. I did some research and see that VW has an extended warranty out for this issue but it is not currently a recall, Fuel Tank Suction Jet Pump Limited Warranty Extension (VWP-22-2). The safety issue is that while driving and stationary you have raw fuel and vapors on the exterior of the vehicle by an exhaust muffler and the inner fender liner absorbs some of the fuel in its fabric, so with the right circumstances could cause a vehicle fire. Thankfully this did not happen to my vehicle but the potential for it to happen is present. I took my vehicle to my local dealer and they diagnosed this issue but because my vehicle has a salvage title they will not cover the cost for the repairs, even though the reason that my vehicle has a salvaged/total title has nothing to do with the fuel/emission/evap system, so I will be doing the repairs myself. The parts that needs to he repaired are the same parts listed in the previous recall of the earlier model of the VW GTI (Safety Recall Code 20Y6)
Corrective Action:
While driving the vehicle I noticed hesitation and lose of power on the interstate. No MIL or check engine light illuminated on the dash. I was able to get the vehicle back to the house, but noticed a strong fuel smell coming from the car. I walked around the vehicle looking for a visible sign of a fuel leak and saw a puddle by the rear passenger tire. After further investigation I discovered that the fuel was coming from the air filter on my charcoal/evap canister. I did some research and see that VW has an extended warranty out for this issue but it is not currently a recall, Fuel Tank Suction Jet Pump Limited Warranty Extension (VWP-22-2). The safety issue is that while driving and stationary you have raw fuel and vapors on the exterior of the vehicle by an exhaust muffler and the inner fender liner absorbs some of the fuel in its fabric, so with the right circumstances could cause a vehicle fire. Thankfully this did not happen to my vehicle but the potential for it to happen is present. I took my vehicle to my local dealer and they diagnosed this issue but because my vehicle has a salvage title they will not cover the cost for the repairs, even though the reason that my vehicle has a salvaged/total title has nothing to do with the fuel/emission/evap system, so I will be doing the repairs myself. The parts that needs to he repaired are the same parts listed in the previous recall of the earlier model of the VW GTI (Safety Recall Code 20Y6)
Additional Notes:
While driving the vehicle I noticed hesitation and lose of power on the interstate. No MIL or check engine light illuminated on the dash. I was able to get the vehicle back to the house, but noticed a strong fuel smell coming from the car. I walked around the vehicle looking for a visible sign of a fuel leak and saw a puddle by the rear passenger tire. After further investigation I discovered that the fuel was coming from the air filter on my charcoal/evap canister. I did some research and see that VW has an extended warranty out for this issue but it is not currently a recall, Fuel Tank Suction Jet Pump Limited Warranty Extension (VWP-22-2). The safety issue is that while driving and stationary you have raw fuel and vapors on the exterior of the vehicle by an exhaust muffler and the inner fender liner absorbs some of the fuel in its fabric, so with the right circumstances could cause a vehicle fire. Thankfully this did not happen to my vehicle but the potential for it to happen is present. I took my vehicle to my local dealer and they diagnosed this issue but because my vehicle has a salvage title they will not cover the cost for the repairs, even though the reason that my vehicle has a salvaged/total title has nothing to do with the fuel/emission/evap system, so I will be doing the repairs myself. The parts that needs to he repaired are the same parts listed in the previous recall of the earlier model of the VW GTI (Safety Recall Code 20Y6)
Mfg Campaign: 11548647
Recall Date: Oct 6, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Vehicle would not take in fuel from the gas pump. Fuel would leak from the rear, passenger side of the vehicle. Dealer replaced Fuel Tank, ACF Valve and Evaporative Emission Canister to fix the problem.
Corrective Action:
Vehicle would not take in fuel from the gas pump. Fuel would leak from the rear, passenger side of the vehicle. Dealer replaced Fuel Tank, ACF Valve and Evaporative Emission Canister to fix the problem.
Additional Notes:
Vehicle would not take in fuel from the gas pump. Fuel would leak from the rear, passenger side of the vehicle. Dealer replaced Fuel Tank, ACF Valve and Evaporative Emission Canister to fix the problem.
Mfg Campaign: 11547266
Recall Date: Sep 29, 2023
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
My clock spring has failed three times now the first few times I had it fixed at the dealership but my warranty is now no longer valid once since I bought it from the dealership and it has failed again saying my airbags deployed and none of my features on my steering wheel work at all not even my paddle shifters and nor does my horn. And this has happened every time all those things have not worked when it is gone faulty.
Corrective Action:
My clock spring has failed three times now the first few times I had it fixed at the dealership but my warranty is now no longer valid once since I bought it from the dealership and it has failed again saying my airbags deployed and none of my features on my steering wheel work at all not even my paddle shifters and nor does my horn. And this has happened every time all those things have not worked when it is gone faulty.
Additional Notes:
My clock spring has failed three times now the first few times I had it fixed at the dealership but my warranty is now no longer valid once since I bought it from the dealership and it has failed again saying my airbags deployed and none of my features on my steering wheel work at all not even my paddle shifters and nor does my horn. And this has happened every time all those things have not worked when it is gone faulty.
Mfg Campaign: 11546976
Recall Date: Sep 27, 2023
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
My clock spring has failed three times now the first few times I had it fixed at the dealership but my warranty is now no longer valid once since I bought it from the dealership and it has failed again saying my airbags deployed and none of my features on my steering wheel work at all not even my paddle shifters and nor does my horn. And this has happened every time all those things have not worked when it is gone faulty.
Corrective Action:
My clock spring has failed three times now the first few times I had it fixed at the dealership but my warranty is now no longer valid once since I bought it from the dealership and it has failed again saying my airbags deployed and none of my features on my steering wheel work at all not even my paddle shifters and nor does my horn. And this has happened every time all those things have not worked when it is gone faulty.
Additional Notes:
My clock spring has failed three times now the first few times I had it fixed at the dealership but my warranty is now no longer valid once since I bought it from the dealership and it has failed again saying my airbags deployed and none of my features on my steering wheel work at all not even my paddle shifters and nor does my horn. And this has happened every time all those things have not worked when it is gone faulty.
Mfg Campaign: 11546976
Recall Date: Sep 27, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
My clock spring has failed three times now the first few times I had it fixed at the dealership but my warranty is now no longer valid once since I bought it from the dealership and it has failed again saying my airbags deployed and none of my features on my steering wheel work at all not even my paddle shifters and nor does my horn. And this has happened every time all those things have not worked when it is gone faulty.
Corrective Action:
My clock spring has failed three times now the first few times I had it fixed at the dealership but my warranty is now no longer valid once since I bought it from the dealership and it has failed again saying my airbags deployed and none of my features on my steering wheel work at all not even my paddle shifters and nor does my horn. And this has happened every time all those things have not worked when it is gone faulty.
Additional Notes:
My clock spring has failed three times now the first few times I had it fixed at the dealership but my warranty is now no longer valid once since I bought it from the dealership and it has failed again saying my airbags deployed and none of my features on my steering wheel work at all not even my paddle shifters and nor does my horn. And this has happened every time all those things have not worked when it is gone faulty.
Mfg Campaign: 11546976
Recall Date: Sep 27, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Vehicle EPC light comes on dash. OBD code is "P00AF00 - Turbocharger Boost Control "A" Module". This error causes sudden loss of power and loss of driver assistance (forward collision assist, blind spot assist, cruise control, etc.). Vehicle is available for inspection upon request. Upon checking turbo charger, the wastegate actuator arm is seized up, keeping the wastegate from functioning properly, failing to maintain boost pressure and entering limp mode causing sudden loss of power and acceleration. This has happened while on the roadway, attempting to merge into highway traffic, change lanes & pass other vehicles. This caused the vehicle behind me to close the distance very rapidly almost resulting in multiple rear end collisions. The vehicle has not been inspected by others, yet. The only warning that came on was when it first did it. I had a sudden loss of power, a warning beep from the dash and the EPC light illuminated. It fixed itself after a few moments then occured again. It is now stuck with this error and will not operate accordingly.
Corrective Action:
Vehicle EPC light comes on dash. OBD code is "P00AF00 - Turbocharger Boost Control "A" Module". This error causes sudden loss of power and loss of driver assistance (forward collision assist, blind spot assist, cruise control, etc.). Vehicle is available for inspection upon request. Upon checking turbo charger, the wastegate actuator arm is seized up, keeping the wastegate from functioning properly, failing to maintain boost pressure and entering limp mode causing sudden loss of power and acceleration. This has happened while on the roadway, attempting to merge into highway traffic, change lanes & pass other vehicles. This caused the vehicle behind me to close the distance very rapidly almost resulting in multiple rear end collisions. The vehicle has not been inspected by others, yet. The only warning that came on was when it first did it. I had a sudden loss of power, a warning beep from the dash and the EPC light illuminated. It fixed itself after a few moments then occured again. It is now stuck with this error and will not operate accordingly.
Additional Notes:
Vehicle EPC light comes on dash. OBD code is "P00AF00 - Turbocharger Boost Control "A" Module". This error causes sudden loss of power and loss of driver assistance (forward collision assist, blind spot assist, cruise control, etc.). Vehicle is available for inspection upon request. Upon checking turbo charger, the wastegate actuator arm is seized up, keeping the wastegate from functioning properly, failing to maintain boost pressure and entering limp mode causing sudden loss of power and acceleration. This has happened while on the roadway, attempting to merge into highway traffic, change lanes & pass other vehicles. This caused the vehicle behind me to close the distance very rapidly almost resulting in multiple rear end collisions. The vehicle has not been inspected by others, yet. The only warning that came on was when it first did it. I had a sudden loss of power, a warning beep from the dash and the EPC light illuminated. It fixed itself after a few moments then occured again. It is now stuck with this error and will not operate accordingly.
Mfg Campaign: 11546483
Recall Date: Sep 25, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Vehicle EPC light comes on dash. OBD code is "P00AF00 - Turbocharger Boost Control "A" Module". This error causes sudden loss of power and loss of driver assistance (forward collision assist, blind spot assist, cruise control, etc.). Vehicle is available for inspection upon request. Upon checking turbo charger, the wastegate actuator arm is seized up, keeping the wastegate from functioning properly, failing to maintain boost pressure and entering limp mode causing sudden loss of power and acceleration. This has happened while on the roadway, attempting to merge into highway traffic, change lanes & pass other vehicles. This caused the vehicle behind me to close the distance very rapidly almost resulting in multiple rear end collisions. The vehicle has not been inspected by others, yet. The only warning that came on was when it first did it. I had a sudden loss of power, a warning beep from the dash and the EPC light illuminated. It fixed itself after a few moments then occured again. It is now stuck with this error and will not operate accordingly.
Corrective Action:
Vehicle EPC light comes on dash. OBD code is "P00AF00 - Turbocharger Boost Control "A" Module". This error causes sudden loss of power and loss of driver assistance (forward collision assist, blind spot assist, cruise control, etc.). Vehicle is available for inspection upon request. Upon checking turbo charger, the wastegate actuator arm is seized up, keeping the wastegate from functioning properly, failing to maintain boost pressure and entering limp mode causing sudden loss of power and acceleration. This has happened while on the roadway, attempting to merge into highway traffic, change lanes & pass other vehicles. This caused the vehicle behind me to close the distance very rapidly almost resulting in multiple rear end collisions. The vehicle has not been inspected by others, yet. The only warning that came on was when it first did it. I had a sudden loss of power, a warning beep from the dash and the EPC light illuminated. It fixed itself after a few moments then occured again. It is now stuck with this error and will not operate accordingly.
Additional Notes:
Vehicle EPC light comes on dash. OBD code is "P00AF00 - Turbocharger Boost Control "A" Module". This error causes sudden loss of power and loss of driver assistance (forward collision assist, blind spot assist, cruise control, etc.). Vehicle is available for inspection upon request. Upon checking turbo charger, the wastegate actuator arm is seized up, keeping the wastegate from functioning properly, failing to maintain boost pressure and entering limp mode causing sudden loss of power and acceleration. This has happened while on the roadway, attempting to merge into highway traffic, change lanes & pass other vehicles. This caused the vehicle behind me to close the distance very rapidly almost resulting in multiple rear end collisions. The vehicle has not been inspected by others, yet. The only warning that came on was when it first did it. I had a sudden loss of power, a warning beep from the dash and the EPC light illuminated. It fixed itself after a few moments then occured again. It is now stuck with this error and will not operate accordingly.
Mfg Campaign: 11546483
Recall Date: Sep 25, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Vehicle EPC light comes on dash. OBD code is "P00AF00 - Turbocharger Boost Control "A" Module". This error causes sudden loss of power and loss of driver assistance (forward collision assist, blind spot assist, cruise control, etc.). Vehicle is available for inspection upon request. Upon checking turbo charger, the wastegate actuator arm is seized up, keeping the wastegate from functioning properly, failing to maintain boost pressure and entering limp mode causing sudden loss of power and acceleration. This has happened while on the roadway, attempting to merge into highway traffic, change lanes & pass other vehicles. This caused the vehicle behind me to close the distance very rapidly almost resulting in multiple rear end collisions. The vehicle has not been inspected by others, yet. The only warning that came on was when it first did it. I had a sudden loss of power, a warning beep from the dash and the EPC light illuminated. It fixed itself after a few moments then occured again. It is now stuck with this error and will not operate accordingly.
Corrective Action:
Vehicle EPC light comes on dash. OBD code is "P00AF00 - Turbocharger Boost Control "A" Module". This error causes sudden loss of power and loss of driver assistance (forward collision assist, blind spot assist, cruise control, etc.). Vehicle is available for inspection upon request. Upon checking turbo charger, the wastegate actuator arm is seized up, keeping the wastegate from functioning properly, failing to maintain boost pressure and entering limp mode causing sudden loss of power and acceleration. This has happened while on the roadway, attempting to merge into highway traffic, change lanes & pass other vehicles. This caused the vehicle behind me to close the distance very rapidly almost resulting in multiple rear end collisions. The vehicle has not been inspected by others, yet. The only warning that came on was when it first did it. I had a sudden loss of power, a warning beep from the dash and the EPC light illuminated. It fixed itself after a few moments then occured again. It is now stuck with this error and will not operate accordingly.
Additional Notes:
Vehicle EPC light comes on dash. OBD code is "P00AF00 - Turbocharger Boost Control "A" Module". This error causes sudden loss of power and loss of driver assistance (forward collision assist, blind spot assist, cruise control, etc.). Vehicle is available for inspection upon request. Upon checking turbo charger, the wastegate actuator arm is seized up, keeping the wastegate from functioning properly, failing to maintain boost pressure and entering limp mode causing sudden loss of power and acceleration. This has happened while on the roadway, attempting to merge into highway traffic, change lanes & pass other vehicles. This caused the vehicle behind me to close the distance very rapidly almost resulting in multiple rear end collisions. The vehicle has not been inspected by others, yet. The only warning that came on was when it first did it. I had a sudden loss of power, a warning beep from the dash and the EPC light illuminated. It fixed itself after a few moments then occured again. It is now stuck with this error and will not operate accordingly.
Mfg Campaign: 11546483
Recall Date: Sep 25, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
While on a road trip we noticed that the car was missing slightly on steep hills, and we attributed it to needing new spark plugs. When we filled with gas later, we noticed it clicking off as full sooner than it should have. The next day we could not get more than a gallon in it, and gas pooled in the neck of the tank and started oozing out around the rear bumper and on to the ground. It was clearly unsafe to drive in that condition. We took it to a nearby mechanic where we were visiting and he diagnosed it as a failed EVAP that he couldn't replace because it's integrated into the tank, and he didn't do that kind of major work on VWs. Found another mechanic and he disassembled the fuel system to discover that the baffles in the gas tank had collapsed, the charcoal filter was destroyed, the fuel pump and simmy valve were broken. All will have to be replaced at a cost of about $4500. (No documentation yet--still in the shop, and I haven't yet been able to get through to VW.) No check engine or warning lights ever came on, and the damage was sudden and instantaneous, with no cause (never been in a wreck in this car, always use factory-recommended fluids and fuel). No mechanical problems until this, and it seems there are many reports of Golfs 2016-2018 having this same problem at 5 years, so it's clearly a defect. This needs to be a recall! Thanks.
Corrective Action:
While on a road trip we noticed that the car was missing slightly on steep hills, and we attributed it to needing new spark plugs. When we filled with gas later, we noticed it clicking off as full sooner than it should have. The next day we could not get more than a gallon in it, and gas pooled in the neck of the tank and started oozing out around the rear bumper and on to the ground. It was clearly unsafe to drive in that condition. We took it to a nearby mechanic where we were visiting and he diagnosed it as a failed EVAP that he couldn't replace because it's integrated into the tank, and he didn't do that kind of major work on VWs. Found another mechanic and he disassembled the fuel system to discover that the baffles in the gas tank had collapsed, the charcoal filter was destroyed, the fuel pump and simmy valve were broken. All will have to be replaced at a cost of about $4500. (No documentation yet--still in the shop, and I haven't yet been able to get through to VW.) No check engine or warning lights ever came on, and the damage was sudden and instantaneous, with no cause (never been in a wreck in this car, always use factory-recommended fluids and fuel). No mechanical problems until this, and it seems there are many reports of Golfs 2016-2018 having this same problem at 5 years, so it's clearly a defect. This needs to be a recall! Thanks.
Additional Notes:
While on a road trip we noticed that the car was missing slightly on steep hills, and we attributed it to needing new spark plugs. When we filled with gas later, we noticed it clicking off as full sooner than it should have. The next day we could not get more than a gallon in it, and gas pooled in the neck of the tank and started oozing out around the rear bumper and on to the ground. It was clearly unsafe to drive in that condition. We took it to a nearby mechanic where we were visiting and he diagnosed it as a failed EVAP that he couldn't replace because it's integrated into the tank, and he didn't do that kind of major work on VWs. Found another mechanic and he disassembled the fuel system to discover that the baffles in the gas tank had collapsed, the charcoal filter was destroyed, the fuel pump and simmy valve were broken. All will have to be replaced at a cost of about $4500. (No documentation yet--still in the shop, and I haven't yet been able to get through to VW.) No check engine or warning lights ever came on, and the damage was sudden and instantaneous, with no cause (never been in a wreck in this car, always use factory-recommended fluids and fuel). No mechanical problems until this, and it seems there are many reports of Golfs 2016-2018 having this same problem at 5 years, so it's clearly a defect. This needs to be a recall! Thanks.
Mfg Campaign: 11542548
Recall Date: Sep 4, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
Rear passenger seat buckle does not latch and thus at least one seat belt cannot be used. Buckle failed on its own. No accident or other incident was done to the buckle.
Corrective Action:
Rear passenger seat buckle does not latch and thus at least one seat belt cannot be used. Buckle failed on its own. No accident or other incident was done to the buckle.
Additional Notes:
Rear passenger seat buckle does not latch and thus at least one seat belt cannot be used. Buckle failed on its own. No accident or other incident was done to the buckle.
Mfg Campaign: 11536956
Recall Date: Aug 7, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Tried to put gas in tank and the pump at the gas station kept shutting off. Pulled over to refuel at another gas station and had gas leaking out of the side of my car, above tire on rear passenger side and next to exhaust. Inside of the car filled with strong odor of gasoline. Extremely dangerous having fuel pouring out of the side of the car while vehicle was moving. Volkswagen issued a recall for this issue on the 2015 and 2016 vw gti models due to the suction pump getting stuck inside the gas tank and they need to do the same for the 2017 models. Having to pay out of pocket to fix this issue and its going to cost over $3,500.00. Local dealership saying I need to replace the entire gas tank to fix the issue. Vehicle has roughly 72,000 miles on it. No warning lamps or messages from the vehicle while driving.
Corrective Action:
Tried to put gas in tank and the pump at the gas station kept shutting off. Pulled over to refuel at another gas station and had gas leaking out of the side of my car, above tire on rear passenger side and next to exhaust. Inside of the car filled with strong odor of gasoline. Extremely dangerous having fuel pouring out of the side of the car while vehicle was moving. Volkswagen issued a recall for this issue on the 2015 and 2016 vw gti models due to the suction pump getting stuck inside the gas tank and they need to do the same for the 2017 models. Having to pay out of pocket to fix this issue and its going to cost over $3,500.00. Local dealership saying I need to replace the entire gas tank to fix the issue. Vehicle has roughly 72,000 miles on it. No warning lamps or messages from the vehicle while driving.
Additional Notes:
Tried to put gas in tank and the pump at the gas station kept shutting off. Pulled over to refuel at another gas station and had gas leaking out of the side of my car, above tire on rear passenger side and next to exhaust. Inside of the car filled with strong odor of gasoline. Extremely dangerous having fuel pouring out of the side of the car while vehicle was moving. Volkswagen issued a recall for this issue on the 2015 and 2016 vw gti models due to the suction pump getting stuck inside the gas tank and they need to do the same for the 2017 models. Having to pay out of pocket to fix this issue and its going to cost over $3,500.00. Local dealership saying I need to replace the entire gas tank to fix the issue. Vehicle has roughly 72,000 miles on it. No warning lamps or messages from the vehicle while driving.
Mfg Campaign: 11537018
Recall Date: Aug 7, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Driving I noticed the power getting cut intermittently. This happened for a couple days. When I parked the car there was a smell of fuel. Looked at the rear of the car and there was a massive puddle of fuel on the ground at the rear passenger side. Left car outside house for safety reasons. Incredibly dangerous. No warning lights, just a very strong smell of fuel. Scheduled to take vehicle to dealer as there is a recall on the suction pump for the fuel system for models 15-16. It appears this is an issue in other models as well.
Corrective Action:
Driving I noticed the power getting cut intermittently. This happened for a couple days. When I parked the car there was a smell of fuel. Looked at the rear of the car and there was a massive puddle of fuel on the ground at the rear passenger side. Left car outside house for safety reasons. Incredibly dangerous. No warning lights, just a very strong smell of fuel. Scheduled to take vehicle to dealer as there is a recall on the suction pump for the fuel system for models 15-16. It appears this is an issue in other models as well.
Additional Notes:
Driving I noticed the power getting cut intermittently. This happened for a couple days. When I parked the car there was a smell of fuel. Looked at the rear of the car and there was a massive puddle of fuel on the ground at the rear passenger side. Left car outside house for safety reasons. Incredibly dangerous. No warning lights, just a very strong smell of fuel. Scheduled to take vehicle to dealer as there is a recall on the suction pump for the fuel system for models 15-16. It appears this is an issue in other models as well.
Mfg Campaign: 11535411
Recall Date: Jul 31, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
One day after a fuel fill-up, during hot weather, upon returning home my wife noticed the smell of gasoline when exiting my vehicle. Then she saw a steady stream of fuel pouring onto the ground just behind the passenger-side rear tire. She immediately got back in the car and drove it back out of my garage, onto our gravel driveway. The fuel continued running out of the wheel well, from a location approximately below the fuel filler door, for several minutes. After I opened the fuel filler cap there was a hissing sound, then the fuel leak appeared to stop. I called my local VW repair shop, who advised us to get the car towed to them, and NOT to drive it. The next morning it was towed to that shop. It took them a couple of days to get to our car, and they diagnosed that fuel had filled the charcoal canister, and presented us with a repair estimate of approximately $5,000. That included replacing the charcoal canister, the entire fuel tank, and several other related parts. After doing some research online, I believe this incident resulted from failure of the fuel tank suction pump, which was the subject of VW recall 20Y6, dated 12/21/2016. Apparently the same fuel suction pump continued to be used in the 2017 model year Golf. My online research revealed that this problem continues to occur with VW Golfs of model year 2017 and even later.
Corrective Action:
One day after a fuel fill-up, during hot weather, upon returning home my wife noticed the smell of gasoline when exiting my vehicle. Then she saw a steady stream of fuel pouring onto the ground just behind the passenger-side rear tire. She immediately got back in the car and drove it back out of my garage, onto our gravel driveway. The fuel continued running out of the wheel well, from a location approximately below the fuel filler door, for several minutes. After I opened the fuel filler cap there was a hissing sound, then the fuel leak appeared to stop. I called my local VW repair shop, who advised us to get the car towed to them, and NOT to drive it. The next morning it was towed to that shop. It took them a couple of days to get to our car, and they diagnosed that fuel had filled the charcoal canister, and presented us with a repair estimate of approximately $5,000. That included replacing the charcoal canister, the entire fuel tank, and several other related parts. After doing some research online, I believe this incident resulted from failure of the fuel tank suction pump, which was the subject of VW recall 20Y6, dated 12/21/2016. Apparently the same fuel suction pump continued to be used in the 2017 model year Golf. My online research revealed that this problem continues to occur with VW Golfs of model year 2017 and even later.
Additional Notes:
One day after a fuel fill-up, during hot weather, upon returning home my wife noticed the smell of gasoline when exiting my vehicle. Then she saw a steady stream of fuel pouring onto the ground just behind the passenger-side rear tire. She immediately got back in the car and drove it back out of my garage, onto our gravel driveway. The fuel continued running out of the wheel well, from a location approximately below the fuel filler door, for several minutes. After I opened the fuel filler cap there was a hissing sound, then the fuel leak appeared to stop. I called my local VW repair shop, who advised us to get the car towed to them, and NOT to drive it. The next morning it was towed to that shop. It took them a couple of days to get to our car, and they diagnosed that fuel had filled the charcoal canister, and presented us with a repair estimate of approximately $5,000. That included replacing the charcoal canister, the entire fuel tank, and several other related parts. After doing some research online, I believe this incident resulted from failure of the fuel tank suction pump, which was the subject of VW recall 20Y6, dated 12/21/2016. Apparently the same fuel suction pump continued to be used in the 2017 model year Golf. My online research revealed that this problem continues to occur with VW Golfs of model year 2017 and even later.
Mfg Campaign: 11534630
Recall Date: Jul 26, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Gasoline was leaking profusely out the back of near the right rear tire well. I had it inspected by Camelback VW (Dealer) and they said the fuel tank failed. The car has 55.8k miles on it, bought in December of 2017. Having the fuel leak out was eye opening along with the repair bill of $3967.79 from what I understand, the fuel tank has a molded pump in it, that failed, which caused fuel to leak out https://www.youtube.com/watch?v=p8k48eSbgVg (not my car, but exactly what happened, gurgling and all)
Corrective Action:
Gasoline was leaking profusely out the back of near the right rear tire well. I had it inspected by Camelback VW (Dealer) and they said the fuel tank failed. The car has 55.8k miles on it, bought in December of 2017. Having the fuel leak out was eye opening along with the repair bill of $3967.79 from what I understand, the fuel tank has a molded pump in it, that failed, which caused fuel to leak out https://www.youtube.com/watch?v=p8k48eSbgVg (not my car, but exactly what happened, gurgling and all)
Additional Notes:
Gasoline was leaking profusely out the back of near the right rear tire well. I had it inspected by Camelback VW (Dealer) and they said the fuel tank failed. The car has 55.8k miles on it, bought in December of 2017. Having the fuel leak out was eye opening along with the repair bill of $3967.79 from what I understand, the fuel tank has a molded pump in it, that failed, which caused fuel to leak out https://www.youtube.com/watch?v=p8k48eSbgVg (not my car, but exactly what happened, gurgling and all)
Mfg Campaign: 11533709
Recall Date: Jul 21, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Breaks are not fuctioning well Engine is not fuctioning well
Corrective Action:
Breaks are not fuctioning well Engine is not fuctioning well
Additional Notes:
Breaks are not fuctioning well Engine is not fuctioning well
Mfg Campaign: 11531806
Recall Date: Jul 12, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Breaks are not fuctioning well Engine is not fuctioning well
Corrective Action:
Breaks are not fuctioning well Engine is not fuctioning well
Additional Notes:
Breaks are not fuctioning well Engine is not fuctioning well
Mfg Campaign: 11531806
Recall Date: Jul 12, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Breaks are not fuctioning well Engine is not fuctioning well
Corrective Action:
Breaks are not fuctioning well Engine is not fuctioning well
Additional Notes:
Breaks are not fuctioning well Engine is not fuctioning well
Mfg Campaign: 11531806
Recall Date: Jul 12, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I was driving down the highway and had power issues, pulled over once and saw nothing, drove another 15-20 miles, pulled over again, and had fuel pouring out behind the rear passenger wheel, at which point I turned off the car. I had car towed to a VW dealership and they said nothing is wrong with the car, and that there's no diagnosis. Also called VW of America and had a regional representative say they had to trust the dealer that the car is okay, and that we should keep driving the car. However, VW has released an extended warranty notice for the fuel tank suction jet pump on this car, policy VWP-22-12, and released a safety recall (20Y6) for the 2016 GTI for a very similar issue and concern for leaking fuel starting a fire. Despite this, the VW dealership is very unwilling to try and diagnose this fuel issue even with the warranty notice, and VW of America seems okay with this. Both have told me to continue driving the car as is.
Corrective Action:
I was driving down the highway and had power issues, pulled over once and saw nothing, drove another 15-20 miles, pulled over again, and had fuel pouring out behind the rear passenger wheel, at which point I turned off the car. I had car towed to a VW dealership and they said nothing is wrong with the car, and that there's no diagnosis. Also called VW of America and had a regional representative say they had to trust the dealer that the car is okay, and that we should keep driving the car. However, VW has released an extended warranty notice for the fuel tank suction jet pump on this car, policy VWP-22-12, and released a safety recall (20Y6) for the 2016 GTI for a very similar issue and concern for leaking fuel starting a fire. Despite this, the VW dealership is very unwilling to try and diagnose this fuel issue even with the warranty notice, and VW of America seems okay with this. Both have told me to continue driving the car as is.
Additional Notes:
I was driving down the highway and had power issues, pulled over once and saw nothing, drove another 15-20 miles, pulled over again, and had fuel pouring out behind the rear passenger wheel, at which point I turned off the car. I had car towed to a VW dealership and they said nothing is wrong with the car, and that there's no diagnosis. Also called VW of America and had a regional representative say they had to trust the dealer that the car is okay, and that we should keep driving the car. However, VW has released an extended warranty notice for the fuel tank suction jet pump on this car, policy VWP-22-12, and released a safety recall (20Y6) for the 2016 GTI for a very similar issue and concern for leaking fuel starting a fire. Despite this, the VW dealership is very unwilling to try and diagnose this fuel issue even with the warranty notice, and VW of America seems okay with this. Both have told me to continue driving the car as is.
Mfg Campaign: 11530737
Recall Date: Jul 6, 2023
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Valencia, CA • 36 yrs
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