Complaints & Recalls
Official Safety Recalls - Important!
15 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022-2024 Golf GTI vehicles. A software error may delay or deactivate the rearview camera image, resulting in the rearview camera image not displaying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 91SB
Recall Date: Feb 19, 2025
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (VW) is recalling certain 2022-2024 Golf R, Golf GTI, 2024 Atlas, and 2024 Atlas Cross Sport vehicles. The rearview camera image may be delayed or deactivated after shifting into reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 91US
Recall Date: Jun 27, 2024
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Golf R A8, Audi S3, RS3 Sedan, Q4 E-Tron SUV, A3 Sedan, and 2022-2023 Volkswagen Golf GTI, and ID4 vehicles. The rearview camera image may be blank or unresponsive when the vehicle is placed in reverse gear or when the park function is manually activated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VW: 91EK, Audi: 91EL
Recall Date: Nov 2, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022-2023 Golf R A8 and Golf GTI vehicles. The radiator may not have been attached correctly to the intercooler, which can result in a damaged coolant hose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 19Q8
Recall Date: Sep 21, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Golf R A8 and Golf GTI vehicles. The touch switch for the sunroof may be too sensitive, allowing it to be inadvertently pressed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 60F6
Recall Date: Jul 27, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Golf GTI and Golf R vehicles. Certain driving situations, such as high acceleration driving maneuvers, may loosen the engine design cover.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 10H5
Recall Date: Mar 16, 2022
Consumer Complaints
33 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
Backup camera does not engage when vehicle is put in reverse.
Corrective Action:
Backup camera does not engage when vehicle is put in reverse.
Additional Notes:
Backup camera does not engage when vehicle is put in reverse.
Mfg Campaign: 11608225
Recall Date: Aug 13, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
In March of 2023, I brought my car into service at my local dealer regarding random SOS and assistive cruise control errors that were causing my cruise control to randomly disengage, which caused multiple safety incidents where the cruise control would cause me to nearly hit the car in front of me or cause the car behind me to almost collide into me. After more than a year of working with VW and the dealership, there is no resolution available to remedy this situation. I also reached out directly to VW and they're only offering a small cash settlement so I shut up and go away. Again, this car has caused multiple close calls which could have resulted in fatal accidents. I do not feel safe in this car and VW is showing zero remorse in denying claims regarding this car. I have another appointment set for August 22nd, which I doubt will resolve the issue I am having.
Corrective Action:
In March of 2023, I brought my car into service at my local dealer regarding random SOS and assistive cruise control errors that were causing my cruise control to randomly disengage, which caused multiple safety incidents where the cruise control would cause me to nearly hit the car in front of me or cause the car behind me to almost collide into me. After more than a year of working with VW and the dealership, there is no resolution available to remedy this situation. I also reached out directly to VW and they're only offering a small cash settlement so I shut up and go away. Again, this car has caused multiple close calls which could have resulted in fatal accidents. I do not feel safe in this car and VW is showing zero remorse in denying claims regarding this car. I have another appointment set for August 22nd, which I doubt will resolve the issue I am having.
Additional Notes:
In March of 2023, I brought my car into service at my local dealer regarding random SOS and assistive cruise control errors that were causing my cruise control to randomly disengage, which caused multiple safety incidents where the cruise control would cause me to nearly hit the car in front of me or cause the car behind me to almost collide into me. After more than a year of working with VW and the dealership, there is no resolution available to remedy this situation. I also reached out directly to VW and they're only offering a small cash settlement so I shut up and go away. Again, this car has caused multiple close calls which could have resulted in fatal accidents. I do not feel safe in this car and VW is showing zero remorse in denying claims regarding this car. I have another appointment set for August 22nd, which I doubt will resolve the issue I am having.
Mfg Campaign: 11606927
Recall Date: Aug 6, 2024
Volkswagen Group Of America, Inc.
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
In March of 2023, I brought my car into service at my local dealer regarding random SOS and assistive cruise control errors that were causing my cruise control to randomly disengage, which caused multiple safety incidents where the cruise control would cause me to nearly hit the car in front of me or cause the car behind me to almost collide into me. After more than a year of working with VW and the dealership, there is no resolution available to remedy this situation. I also reached out directly to VW and they're only offering a small cash settlement so I shut up and go away. Again, this car has caused multiple close calls which could have resulted in fatal accidents. I do not feel safe in this car and VW is showing zero remorse in denying claims regarding this car. I have another appointment set for August 22nd, which I doubt will resolve the issue I am having.
Corrective Action:
In March of 2023, I brought my car into service at my local dealer regarding random SOS and assistive cruise control errors that were causing my cruise control to randomly disengage, which caused multiple safety incidents where the cruise control would cause me to nearly hit the car in front of me or cause the car behind me to almost collide into me. After more than a year of working with VW and the dealership, there is no resolution available to remedy this situation. I also reached out directly to VW and they're only offering a small cash settlement so I shut up and go away. Again, this car has caused multiple close calls which could have resulted in fatal accidents. I do not feel safe in this car and VW is showing zero remorse in denying claims regarding this car. I have another appointment set for August 22nd, which I doubt will resolve the issue I am having.
Additional Notes:
In March of 2023, I brought my car into service at my local dealer regarding random SOS and assistive cruise control errors that were causing my cruise control to randomly disengage, which caused multiple safety incidents where the cruise control would cause me to nearly hit the car in front of me or cause the car behind me to almost collide into me. After more than a year of working with VW and the dealership, there is no resolution available to remedy this situation. I also reached out directly to VW and they're only offering a small cash settlement so I shut up and go away. Again, this car has caused multiple close calls which could have resulted in fatal accidents. I do not feel safe in this car and VW is showing zero remorse in denying claims regarding this car. I have another appointment set for August 22nd, which I doubt will resolve the issue I am having.
Mfg Campaign: 11606927
Recall Date: Aug 6, 2024
Volkswagen Group Of America, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
In March of 2023, I brought my car into service at my local dealer regarding random SOS and assistive cruise control errors that were causing my cruise control to randomly disengage, which caused multiple safety incidents where the cruise control would cause me to nearly hit the car in front of me or cause the car behind me to almost collide into me. After more than a year of working with VW and the dealership, there is no resolution available to remedy this situation. I also reached out directly to VW and they're only offering a small cash settlement so I shut up and go away. Again, this car has caused multiple close calls which could have resulted in fatal accidents. I do not feel safe in this car and VW is showing zero remorse in denying claims regarding this car. I have another appointment set for August 22nd, which I doubt will resolve the issue I am having.
Corrective Action:
In March of 2023, I brought my car into service at my local dealer regarding random SOS and assistive cruise control errors that were causing my cruise control to randomly disengage, which caused multiple safety incidents where the cruise control would cause me to nearly hit the car in front of me or cause the car behind me to almost collide into me. After more than a year of working with VW and the dealership, there is no resolution available to remedy this situation. I also reached out directly to VW and they're only offering a small cash settlement so I shut up and go away. Again, this car has caused multiple close calls which could have resulted in fatal accidents. I do not feel safe in this car and VW is showing zero remorse in denying claims regarding this car. I have another appointment set for August 22nd, which I doubt will resolve the issue I am having.
Additional Notes:
In March of 2023, I brought my car into service at my local dealer regarding random SOS and assistive cruise control errors that were causing my cruise control to randomly disengage, which caused multiple safety incidents where the cruise control would cause me to nearly hit the car in front of me or cause the car behind me to almost collide into me. After more than a year of working with VW and the dealership, there is no resolution available to remedy this situation. I also reached out directly to VW and they're only offering a small cash settlement so I shut up and go away. Again, this car has caused multiple close calls which could have resulted in fatal accidents. I do not feel safe in this car and VW is showing zero remorse in denying claims regarding this car. I have another appointment set for August 22nd, which I doubt will resolve the issue I am having.
Mfg Campaign: 11606927
Recall Date: Aug 6, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Travel Assist is disabled which includes Adaptive Cruise Control and Lane Keep Assist. The warning lights flash on and off, sometimes multiple times a second, sounding a loud beeping each time. It is triggered at engine start and persists through all speeds. I have experienced it 0-70 mph. The flashing lights and associated rapid beeping indicating the failure is extremely distracting while driving. Warning lights and warning sounds are designed to alert the driver to a potential safety issue so ignoring the lights and sounds is dangerous in the event it is a different caution/warning. However, also not ignoring it is dangerous because of the frequency of the warnings which causes the driver to look away from the road. After speaking with the maintenance department at my VW dealership, they indicated that this is a widely known problem that is remedied only with the replacement of the steering wheel. There are several other sensors that are triggered by the same issue I was told by the maintenance department. They are uncertain at this time if it impacts the airbag system which is another potential safety concern. The steering wheel can only be ordered after inspection by the maintenance department and there is shortage and/or back order of the part to fix the problem.
Corrective Action:
Travel Assist is disabled which includes Adaptive Cruise Control and Lane Keep Assist. The warning lights flash on and off, sometimes multiple times a second, sounding a loud beeping each time. It is triggered at engine start and persists through all speeds. I have experienced it 0-70 mph. The flashing lights and associated rapid beeping indicating the failure is extremely distracting while driving. Warning lights and warning sounds are designed to alert the driver to a potential safety issue so ignoring the lights and sounds is dangerous in the event it is a different caution/warning. However, also not ignoring it is dangerous because of the frequency of the warnings which causes the driver to look away from the road. After speaking with the maintenance department at my VW dealership, they indicated that this is a widely known problem that is remedied only with the replacement of the steering wheel. There are several other sensors that are triggered by the same issue I was told by the maintenance department. They are uncertain at this time if it impacts the airbag system which is another potential safety concern. The steering wheel can only be ordered after inspection by the maintenance department and there is shortage and/or back order of the part to fix the problem.
Additional Notes:
Travel Assist is disabled which includes Adaptive Cruise Control and Lane Keep Assist. The warning lights flash on and off, sometimes multiple times a second, sounding a loud beeping each time. It is triggered at engine start and persists through all speeds. I have experienced it 0-70 mph. The flashing lights and associated rapid beeping indicating the failure is extremely distracting while driving. Warning lights and warning sounds are designed to alert the driver to a potential safety issue so ignoring the lights and sounds is dangerous in the event it is a different caution/warning. However, also not ignoring it is dangerous because of the frequency of the warnings which causes the driver to look away from the road. After speaking with the maintenance department at my VW dealership, they indicated that this is a widely known problem that is remedied only with the replacement of the steering wheel. There are several other sensors that are triggered by the same issue I was told by the maintenance department. They are uncertain at this time if it impacts the airbag system which is another potential safety concern. The steering wheel can only be ordered after inspection by the maintenance department and there is shortage and/or back order of the part to fix the problem.
Mfg Campaign: 11594079
Recall Date: Jun 13, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Travel Assist is disabled which includes Adaptive Cruise Control and Lane Keep Assist. The warning lights flash on and off, sometimes multiple times a second, sounding a loud beeping each time. It is triggered at engine start and persists through all speeds. I have experienced it 0-70 mph. The flashing lights and associated rapid beeping indicating the failure is extremely distracting while driving. Warning lights and warning sounds are designed to alert the driver to a potential safety issue so ignoring the lights and sounds is dangerous in the event it is a different caution/warning. However, also not ignoring it is dangerous because of the frequency of the warnings which causes the driver to look away from the road. After speaking with the maintenance department at my VW dealership, they indicated that this is a widely known problem that is remedied only with the replacement of the steering wheel. There are several other sensors that are triggered by the same issue I was told by the maintenance department. They are uncertain at this time if it impacts the airbag system which is another potential safety concern. The steering wheel can only be ordered after inspection by the maintenance department and there is shortage and/or back order of the part to fix the problem.
Corrective Action:
Travel Assist is disabled which includes Adaptive Cruise Control and Lane Keep Assist. The warning lights flash on and off, sometimes multiple times a second, sounding a loud beeping each time. It is triggered at engine start and persists through all speeds. I have experienced it 0-70 mph. The flashing lights and associated rapid beeping indicating the failure is extremely distracting while driving. Warning lights and warning sounds are designed to alert the driver to a potential safety issue so ignoring the lights and sounds is dangerous in the event it is a different caution/warning. However, also not ignoring it is dangerous because of the frequency of the warnings which causes the driver to look away from the road. After speaking with the maintenance department at my VW dealership, they indicated that this is a widely known problem that is remedied only with the replacement of the steering wheel. There are several other sensors that are triggered by the same issue I was told by the maintenance department. They are uncertain at this time if it impacts the airbag system which is another potential safety concern. The steering wheel can only be ordered after inspection by the maintenance department and there is shortage and/or back order of the part to fix the problem.
Additional Notes:
Travel Assist is disabled which includes Adaptive Cruise Control and Lane Keep Assist. The warning lights flash on and off, sometimes multiple times a second, sounding a loud beeping each time. It is triggered at engine start and persists through all speeds. I have experienced it 0-70 mph. The flashing lights and associated rapid beeping indicating the failure is extremely distracting while driving. Warning lights and warning sounds are designed to alert the driver to a potential safety issue so ignoring the lights and sounds is dangerous in the event it is a different caution/warning. However, also not ignoring it is dangerous because of the frequency of the warnings which causes the driver to look away from the road. After speaking with the maintenance department at my VW dealership, they indicated that this is a widely known problem that is remedied only with the replacement of the steering wheel. There are several other sensors that are triggered by the same issue I was told by the maintenance department. They are uncertain at this time if it impacts the airbag system which is another potential safety concern. The steering wheel can only be ordered after inspection by the maintenance department and there is shortage and/or back order of the part to fix the problem.
Mfg Campaign: 11594079
Recall Date: Jun 13, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Travel Assist is disabled which includes Adaptive Cruise Control and Lane Keep Assist. The warning lights flash on and off, sometimes multiple times a second, sounding a loud beeping each time. It is triggered at engine start and persists through all speeds. I have experienced it 0-70 mph. The flashing lights and associated rapid beeping indicating the failure is extremely distracting while driving. Warning lights and warning sounds are designed to alert the driver to a potential safety issue so ignoring the lights and sounds is dangerous in the event it is a different caution/warning. However, also not ignoring it is dangerous because of the frequency of the warnings which causes the driver to look away from the road. After speaking with the maintenance department at my VW dealership, they indicated that this is a widely known problem that is remedied only with the replacement of the steering wheel. There are several other sensors that are triggered by the same issue I was told by the maintenance department. They are uncertain at this time if it impacts the airbag system which is another potential safety concern. The steering wheel can only be ordered after inspection by the maintenance department and there is shortage and/or back order of the part to fix the problem.
Corrective Action:
Travel Assist is disabled which includes Adaptive Cruise Control and Lane Keep Assist. The warning lights flash on and off, sometimes multiple times a second, sounding a loud beeping each time. It is triggered at engine start and persists through all speeds. I have experienced it 0-70 mph. The flashing lights and associated rapid beeping indicating the failure is extremely distracting while driving. Warning lights and warning sounds are designed to alert the driver to a potential safety issue so ignoring the lights and sounds is dangerous in the event it is a different caution/warning. However, also not ignoring it is dangerous because of the frequency of the warnings which causes the driver to look away from the road. After speaking with the maintenance department at my VW dealership, they indicated that this is a widely known problem that is remedied only with the replacement of the steering wheel. There are several other sensors that are triggered by the same issue I was told by the maintenance department. They are uncertain at this time if it impacts the airbag system which is another potential safety concern. The steering wheel can only be ordered after inspection by the maintenance department and there is shortage and/or back order of the part to fix the problem.
Additional Notes:
Travel Assist is disabled which includes Adaptive Cruise Control and Lane Keep Assist. The warning lights flash on and off, sometimes multiple times a second, sounding a loud beeping each time. It is triggered at engine start and persists through all speeds. I have experienced it 0-70 mph. The flashing lights and associated rapid beeping indicating the failure is extremely distracting while driving. Warning lights and warning sounds are designed to alert the driver to a potential safety issue so ignoring the lights and sounds is dangerous in the event it is a different caution/warning. However, also not ignoring it is dangerous because of the frequency of the warnings which causes the driver to look away from the road. After speaking with the maintenance department at my VW dealership, they indicated that this is a widely known problem that is remedied only with the replacement of the steering wheel. There are several other sensors that are triggered by the same issue I was told by the maintenance department. They are uncertain at this time if it impacts the airbag system which is another potential safety concern. The steering wheel can only be ordered after inspection by the maintenance department and there is shortage and/or back order of the part to fix the problem.
Mfg Campaign: 11594079
Recall Date: Jun 13, 2024
Volkswagen Group Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
[XXX] I hit a pothole at night which punctured the right front tire. Luckily, I was close to a friend’s house and pulled into his driveway with a flat tire. Two safety issues; 1. The warning notification that there was damage to the right front tire appeared for about 10 seconds then disappeared. Only the tire icon continued illuminated. The warning notification should stay lit. Continuing to drive could have been a safety issue. This is a software issue that should be corrected. 2. I was completely unable to change the tire because I could not figure out how to remove the damaged wheel and tire. If this had happened on a deserted back road it could have been very dangerous. The car has a spare, a jack, and a lug wrench, but there are no visible lug nuts on the wheel. After complaining to VW Legal and numerous ineffective communications with VW Customer Care I now understand that there are plastic covers over the lug nuts that must be pried off to reveal the lug nuts. Unfortunately, these covers look like they should be unscrewed with a TORX wrench. I called VW roadside assistance that night; they did not understand what I was asking. The Owners Manual did not have a single section explaining how to change a tire. Later, after reading multiple sections of the Manual I did determine there is a wire loop tool to pull off these covers. Neither I nor my VW Dealer could remove it with just finger strength. VW Customer care referred me to the online Owner’s Manual. Not useful, it shows only the lug nuts, no mention of plastic covers. This is a specific example of a general problem NHTSA should look into. Namely that the Owner’s Manuals for today’s cars are written to cover many models. Finding something specific is difficult at best. In my case it could have been dangerous. What to do? Make the manufacturers publish online manuals that can be downloaded by the dealer for each specific vehicle. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX] I hit a pothole at night which punctured the right front tire. Luckily, I was close to a friend’s house and pulled into his driveway with a flat tire. Two safety issues; 1. The warning notification that there was damage to the right front tire appeared for about 10 seconds then disappeared. Only the tire icon continued illuminated. The warning notification should stay lit. Continuing to drive could have been a safety issue. This is a software issue that should be corrected. 2. I was completely unable to change the tire because I could not figure out how to remove the damaged wheel and tire. If this had happened on a deserted back road it could have been very dangerous. The car has a spare, a jack, and a lug wrench, but there are no visible lug nuts on the wheel. After complaining to VW Legal and numerous ineffective communications with VW Customer Care I now understand that there are plastic covers over the lug nuts that must be pried off to reveal the lug nuts. Unfortunately, these covers look like they should be unscrewed with a TORX wrench. I called VW roadside assistance that night; they did not understand what I was asking. The Owners Manual did not have a single section explaining how to change a tire. Later, after reading multiple sections of the Manual I did determine there is a wire loop tool to pull off these covers. Neither I nor my VW Dealer could remove it with just finger strength. VW Customer care referred me to the online Owner’s Manual. Not useful, it shows only the lug nuts, no mention of plastic covers. This is a specific example of a general problem NHTSA should look into. Namely that the Owner’s Manuals for today’s cars are written to cover many models. Finding something specific is difficult at best. In my case it could have been dangerous. What to do? Make the manufacturers publish online manuals that can be downloaded by the dealer for each specific vehicle. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX] I hit a pothole at night which punctured the right front tire. Luckily, I was close to a friend’s house and pulled into his driveway with a flat tire. Two safety issues; 1. The warning notification that there was damage to the right front tire appeared for about 10 seconds then disappeared. Only the tire icon continued illuminated. The warning notification should stay lit. Continuing to drive could have been a safety issue. This is a software issue that should be corrected. 2. I was completely unable to change the tire because I could not figure out how to remove the damaged wheel and tire. If this had happened on a deserted back road it could have been very dangerous. The car has a spare, a jack, and a lug wrench, but there are no visible lug nuts on the wheel. After complaining to VW Legal and numerous ineffective communications with VW Customer Care I now understand that there are plastic covers over the lug nuts that must be pried off to reveal the lug nuts. Unfortunately, these covers look like they should be unscrewed with a TORX wrench. I called VW roadside assistance that night; they did not understand what I was asking. The Owners Manual did not have a single section explaining how to change a tire. Later, after reading multiple sections of the Manual I did determine there is a wire loop tool to pull off these covers. Neither I nor my VW Dealer could remove it with just finger strength. VW Customer care referred me to the online Owner’s Manual. Not useful, it shows only the lug nuts, no mention of plastic covers. This is a specific example of a general problem NHTSA should look into. Namely that the Owner’s Manuals for today’s cars are written to cover many models. Finding something specific is difficult at best. In my case it could have been dangerous. What to do? Make the manufacturers publish online manuals that can be downloaded by the dealer for each specific vehicle. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11589035
Recall Date: May 16, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I purchased the vehicle base in March of 2022. The SOS, Travel and Parking assist warning lights started coming on in August 2022. I took it in for service. They kept the car for a couple of days because they didn't know how to fix the issue. Finally they were told by VW to replace the steering wheel with hope of this resolving the issue. The steering wheel was replace and the issue went away only to come back around November 2022. I took the vehicle in once again and was told that a newer steering wheel is now available and they will replace the one they put in back in August with this newer version. They however don't have an ETA of when the steering wheel will become available. This was back in December when they ordered the steering wheel. It's now almost April 2023 and I haven't heard any updates on the availability of the steering wheel. The warning lights comes on every single time I drive the vehicle and it's to the point of being a nuisance because the lights come on at light 15 to 20 times and each time they come on, they omit a loud beeping noise which is driving me up a wall. I don't really drive the car because of this. Now VW is telling me that my Safe and Secure subscription (which expired in March 2023) needs to be paid in full in order to continue the service even though VW put out a statement stating that this feature will be free to all VW customers for 5 years. I'm basically paying $79.50 for April and May then receiving the feature for no charge starting in June which makes zero sense. I am beyond livid at this point and voe to never purchase another VW manufactured product due to all the stress I've endured while owning this new 2022 vehicle (which should not have any issues from the start). VW sold me a very defective product. I even had to have a new radiator install and the car only has 7K miles on it as of today (3/29/23).
Corrective Action:
I purchased the vehicle base in March of 2022. The SOS, Travel and Parking assist warning lights started coming on in August 2022. I took it in for service. They kept the car for a couple of days because they didn't know how to fix the issue. Finally they were told by VW to replace the steering wheel with hope of this resolving the issue. The steering wheel was replace and the issue went away only to come back around November 2022. I took the vehicle in once again and was told that a newer steering wheel is now available and they will replace the one they put in back in August with this newer version. They however don't have an ETA of when the steering wheel will become available. This was back in December when they ordered the steering wheel. It's now almost April 2023 and I haven't heard any updates on the availability of the steering wheel. The warning lights comes on every single time I drive the vehicle and it's to the point of being a nuisance because the lights come on at light 15 to 20 times and each time they come on, they omit a loud beeping noise which is driving me up a wall. I don't really drive the car because of this. Now VW is telling me that my Safe and Secure subscription (which expired in March 2023) needs to be paid in full in order to continue the service even though VW put out a statement stating that this feature will be free to all VW customers for 5 years. I'm basically paying $79.50 for April and May then receiving the feature for no charge starting in June which makes zero sense. I am beyond livid at this point and voe to never purchase another VW manufactured product due to all the stress I've endured while owning this new 2022 vehicle (which should not have any issues from the start). VW sold me a very defective product. I even had to have a new radiator install and the car only has 7K miles on it as of today (3/29/23).
Additional Notes:
I purchased the vehicle base in March of 2022. The SOS, Travel and Parking assist warning lights started coming on in August 2022. I took it in for service. They kept the car for a couple of days because they didn't know how to fix the issue. Finally they were told by VW to replace the steering wheel with hope of this resolving the issue. The steering wheel was replace and the issue went away only to come back around November 2022. I took the vehicle in once again and was told that a newer steering wheel is now available and they will replace the one they put in back in August with this newer version. They however don't have an ETA of when the steering wheel will become available. This was back in December when they ordered the steering wheel. It's now almost April 2023 and I haven't heard any updates on the availability of the steering wheel. The warning lights comes on every single time I drive the vehicle and it's to the point of being a nuisance because the lights come on at light 15 to 20 times and each time they come on, they omit a loud beeping noise which is driving me up a wall. I don't really drive the car because of this. Now VW is telling me that my Safe and Secure subscription (which expired in March 2023) needs to be paid in full in order to continue the service even though VW put out a statement stating that this feature will be free to all VW customers for 5 years. I'm basically paying $79.50 for April and May then receiving the feature for no charge starting in June which makes zero sense. I am beyond livid at this point and voe to never purchase another VW manufactured product due to all the stress I've endured while owning this new 2022 vehicle (which should not have any issues from the start). VW sold me a very defective product. I even had to have a new radiator install and the car only has 7K miles on it as of today (3/29/23).
Mfg Campaign: 11514460
Recall Date: Mar 29, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I purchased the vehicle base in March of 2022. The SOS, Travel and Parking assist warning lights started coming on in August 2022. I took it in for service. They kept the car for a couple of days because they didn't know how to fix the issue. Finally they were told by VW to replace the steering wheel with hope of this resolving the issue. The steering wheel was replace and the issue went away only to come back around November 2022. I took the vehicle in once again and was told that a newer steering wheel is now available and they will replace the one they put in back in August with this newer version. They however don't have an ETA of when the steering wheel will become available. This was back in December when they ordered the steering wheel. It's now almost April 2023 and I haven't heard any updates on the availability of the steering wheel. The warning lights comes on every single time I drive the vehicle and it's to the point of being a nuisance because the lights come on at light 15 to 20 times and each time they come on, they omit a loud beeping noise which is driving me up a wall. I don't really drive the car because of this. Now VW is telling me that my Safe and Secure subscription (which expired in March 2023) needs to be paid in full in order to continue the service even though VW put out a statement stating that this feature will be free to all VW customers for 5 years. I'm basically paying $79.50 for April and May then receiving the feature for no charge starting in June which makes zero sense. I am beyond livid at this point and voe to never purchase another VW manufactured product due to all the stress I've endured while owning this new 2022 vehicle (which should not have any issues from the start). VW sold me a very defective product. I even had to have a new radiator install and the car only has 7K miles on it as of today (3/29/23).
Corrective Action:
I purchased the vehicle base in March of 2022. The SOS, Travel and Parking assist warning lights started coming on in August 2022. I took it in for service. They kept the car for a couple of days because they didn't know how to fix the issue. Finally they were told by VW to replace the steering wheel with hope of this resolving the issue. The steering wheel was replace and the issue went away only to come back around November 2022. I took the vehicle in once again and was told that a newer steering wheel is now available and they will replace the one they put in back in August with this newer version. They however don't have an ETA of when the steering wheel will become available. This was back in December when they ordered the steering wheel. It's now almost April 2023 and I haven't heard any updates on the availability of the steering wheel. The warning lights comes on every single time I drive the vehicle and it's to the point of being a nuisance because the lights come on at light 15 to 20 times and each time they come on, they omit a loud beeping noise which is driving me up a wall. I don't really drive the car because of this. Now VW is telling me that my Safe and Secure subscription (which expired in March 2023) needs to be paid in full in order to continue the service even though VW put out a statement stating that this feature will be free to all VW customers for 5 years. I'm basically paying $79.50 for April and May then receiving the feature for no charge starting in June which makes zero sense. I am beyond livid at this point and voe to never purchase another VW manufactured product due to all the stress I've endured while owning this new 2022 vehicle (which should not have any issues from the start). VW sold me a very defective product. I even had to have a new radiator install and the car only has 7K miles on it as of today (3/29/23).
Additional Notes:
I purchased the vehicle base in March of 2022. The SOS, Travel and Parking assist warning lights started coming on in August 2022. I took it in for service. They kept the car for a couple of days because they didn't know how to fix the issue. Finally they were told by VW to replace the steering wheel with hope of this resolving the issue. The steering wheel was replace and the issue went away only to come back around November 2022. I took the vehicle in once again and was told that a newer steering wheel is now available and they will replace the one they put in back in August with this newer version. They however don't have an ETA of when the steering wheel will become available. This was back in December when they ordered the steering wheel. It's now almost April 2023 and I haven't heard any updates on the availability of the steering wheel. The warning lights comes on every single time I drive the vehicle and it's to the point of being a nuisance because the lights come on at light 15 to 20 times and each time they come on, they omit a loud beeping noise which is driving me up a wall. I don't really drive the car because of this. Now VW is telling me that my Safe and Secure subscription (which expired in March 2023) needs to be paid in full in order to continue the service even though VW put out a statement stating that this feature will be free to all VW customers for 5 years. I'm basically paying $79.50 for April and May then receiving the feature for no charge starting in June which makes zero sense. I am beyond livid at this point and voe to never purchase another VW manufactured product due to all the stress I've endured while owning this new 2022 vehicle (which should not have any issues from the start). VW sold me a very defective product. I even had to have a new radiator install and the car only has 7K miles on it as of today (3/29/23).
Mfg Campaign: 11514460
Recall Date: Mar 29, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I purchased the vehicle base in March of 2022. The SOS, Travel and Parking assist warning lights started coming on in August 2022. I took it in for service. They kept the car for a couple of days because they didn't know how to fix the issue. Finally they were told by VW to replace the steering wheel with hope of this resolving the issue. The steering wheel was replace and the issue went away only to come back around November 2022. I took the vehicle in once again and was told that a newer steering wheel is now available and they will replace the one they put in back in August with this newer version. They however don't have an ETA of when the steering wheel will become available. This was back in December when they ordered the steering wheel. It's now almost April 2023 and I haven't heard any updates on the availability of the steering wheel. The warning lights comes on every single time I drive the vehicle and it's to the point of being a nuisance because the lights come on at light 15 to 20 times and each time they come on, they omit a loud beeping noise which is driving me up a wall. I don't really drive the car because of this. Now VW is telling me that my Safe and Secure subscription (which expired in March 2023) needs to be paid in full in order to continue the service even though VW put out a statement stating that this feature will be free to all VW customers for 5 years. I'm basically paying $79.50 for April and May then receiving the feature for no charge starting in June which makes zero sense. I am beyond livid at this point and voe to never purchase another VW manufactured product due to all the stress I've endured while owning this new 2022 vehicle (which should not have any issues from the start). VW sold me a very defective product. I even had to have a new radiator install and the car only has 7K miles on it as of today (3/29/23).
Corrective Action:
I purchased the vehicle base in March of 2022. The SOS, Travel and Parking assist warning lights started coming on in August 2022. I took it in for service. They kept the car for a couple of days because they didn't know how to fix the issue. Finally they were told by VW to replace the steering wheel with hope of this resolving the issue. The steering wheel was replace and the issue went away only to come back around November 2022. I took the vehicle in once again and was told that a newer steering wheel is now available and they will replace the one they put in back in August with this newer version. They however don't have an ETA of when the steering wheel will become available. This was back in December when they ordered the steering wheel. It's now almost April 2023 and I haven't heard any updates on the availability of the steering wheel. The warning lights comes on every single time I drive the vehicle and it's to the point of being a nuisance because the lights come on at light 15 to 20 times and each time they come on, they omit a loud beeping noise which is driving me up a wall. I don't really drive the car because of this. Now VW is telling me that my Safe and Secure subscription (which expired in March 2023) needs to be paid in full in order to continue the service even though VW put out a statement stating that this feature will be free to all VW customers for 5 years. I'm basically paying $79.50 for April and May then receiving the feature for no charge starting in June which makes zero sense. I am beyond livid at this point and voe to never purchase another VW manufactured product due to all the stress I've endured while owning this new 2022 vehicle (which should not have any issues from the start). VW sold me a very defective product. I even had to have a new radiator install and the car only has 7K miles on it as of today (3/29/23).
Additional Notes:
I purchased the vehicle base in March of 2022. The SOS, Travel and Parking assist warning lights started coming on in August 2022. I took it in for service. They kept the car for a couple of days because they didn't know how to fix the issue. Finally they were told by VW to replace the steering wheel with hope of this resolving the issue. The steering wheel was replace and the issue went away only to come back around November 2022. I took the vehicle in once again and was told that a newer steering wheel is now available and they will replace the one they put in back in August with this newer version. They however don't have an ETA of when the steering wheel will become available. This was back in December when they ordered the steering wheel. It's now almost April 2023 and I haven't heard any updates on the availability of the steering wheel. The warning lights comes on every single time I drive the vehicle and it's to the point of being a nuisance because the lights come on at light 15 to 20 times and each time they come on, they omit a loud beeping noise which is driving me up a wall. I don't really drive the car because of this. Now VW is telling me that my Safe and Secure subscription (which expired in March 2023) needs to be paid in full in order to continue the service even though VW put out a statement stating that this feature will be free to all VW customers for 5 years. I'm basically paying $79.50 for April and May then receiving the feature for no charge starting in June which makes zero sense. I am beyond livid at this point and voe to never purchase another VW manufactured product due to all the stress I've endured while owning this new 2022 vehicle (which should not have any issues from the start). VW sold me a very defective product. I even had to have a new radiator install and the car only has 7K miles on it as of today (3/29/23).
Mfg Campaign: 11514460
Recall Date: Mar 29, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING:COOLING SYSTEM
Potential Consequences:
Factory radiator came loose while driving causing the radiator to fall towards engine block. Lower radiator hose was cut by the crank or ac pulley causing all the coolant drain out. Dealer is replacing the radiator hose, but is not addressing the radiator falling out of place. Car had 6,900 miles when the fault happened. The car not been in an accident or been modified in any way.
Corrective Action:
Factory radiator came loose while driving causing the radiator to fall towards engine block. Lower radiator hose was cut by the crank or ac pulley causing all the coolant drain out. Dealer is replacing the radiator hose, but is not addressing the radiator falling out of place. Car had 6,900 miles when the fault happened. The car not been in an accident or been modified in any way.
Additional Notes:
Factory radiator came loose while driving causing the radiator to fall towards engine block. Lower radiator hose was cut by the crank or ac pulley causing all the coolant drain out. Dealer is replacing the radiator hose, but is not addressing the radiator falling out of place. Car had 6,900 miles when the fault happened. The car not been in an accident or been modified in any way.
Mfg Campaign: 11472403
Recall Date: Jul 5, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING:COOLING SYSTEM
Potential Consequences:
After 3500 miles my radiator came loose and pushed a lower coolant hose into the alternator belt, chewed through the hose and all the coolant leaked out. Now my car is sitting at a dealer lot awaiting the replacement hose which is on back order in the entire country with no ETA. After this incident I realize this is a common issue(posts on Facebook & Reddit) and for whatever reason VW doesn't seem to be addressing this issue. At the very least they should be shipping a large shipment of these hoses to the US so customers can get back on the road ASAP.
Corrective Action:
After 3500 miles my radiator came loose and pushed a lower coolant hose into the alternator belt, chewed through the hose and all the coolant leaked out. Now my car is sitting at a dealer lot awaiting the replacement hose which is on back order in the entire country with no ETA. After this incident I realize this is a common issue(posts on Facebook & Reddit) and for whatever reason VW doesn't seem to be addressing this issue. At the very least they should be shipping a large shipment of these hoses to the US so customers can get back on the road ASAP.
Additional Notes:
After 3500 miles my radiator came loose and pushed a lower coolant hose into the alternator belt, chewed through the hose and all the coolant leaked out. Now my car is sitting at a dealer lot awaiting the replacement hose which is on back order in the entire country with no ETA. After this incident I realize this is a common issue(posts on Facebook & Reddit) and for whatever reason VW doesn't seem to be addressing this issue. At the very least they should be shipping a large shipment of these hoses to the US so customers can get back on the road ASAP.
Mfg Campaign: 11472153
Recall Date: Jul 2, 2022
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury