Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain front-wheel drive 2015-2020 Audi A3 Sedan, 2015-2019 Audi A3 Cabriolet, 2019-2020 Volkswagen Jetta GLI, 2018 Golf Sportwagen GP, 2018-2019 Golf Sportwagen A7, 2015-2017 Golf Sportwagen, 2015-2020 Golf GTI, and 2015-2020 Golf A7 vehicles. Due to a problem with a suction jet pump seal inside the fuel tank, fuel may flow into the evaporative emissions (EVAP) system and possibly leak out of the charcoal canister.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VW: 20UF/AUDI:20YF
Recall Date: Feb 14, 2024
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Jetta vehicles. The instrument cluster may not provide an audible warning to let the driver know that the key is still in the ignition when the door is open. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 90W7
Recall Date: Sep 6, 2023
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Golf, Golf Alltrack, Golf Sportwagen, 2019-2020 Golf GTI, and Jetta vehicles equipped with a conventional ignition switch. The ignition switch may fail, especially in high temperature environments.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 28H7
Recall Date: Aug 30, 2023
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Tiguan LWB, Golf Sportswagen A7, Golf Alltrack, Golf R GP, Audi Q3, Audi A3 Cabriolet, 2019-2020 Jetta NF, Jetta GLI, Golf GTI, Atlas, Golf A7, Audi A3, 2020-2021 Atlas Cross Sport, and 2021 Atlas FL vehicles. The tire pressure monitoring system may not detect an air pressure loss in adequate time when deflating occurs among all four tires simultaneously. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: AU:45J7,VW:45J6,45J8
Recall Date: Oct 31, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Jetta GLI, Golf Alltrack, and Golf GTI vehicles. The front wheel bearings may have been improperly machined, potentially causing excessive stress on the wheel, wheel bolts, or wheel bearings.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 40P1
Recall Date: Dec 11, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 01D7
Recall Date: Sep 25, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017-2019 Golf Sportwagen, 2019 Jetta, 2015-2019 Golf, and 2018-2019 Tiguan vehicles. The rear coil springs may prematurely fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42J5
Recall Date: Mar 6, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America (Volkswagen) is recalling certain 2019 Jetta vehicles. An incorrect driver frontal airbag may have been installed during a service/repair visit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov
Mfg Campaign: 69Y7
Recall Date: Feb 20, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas, 2015 Volkswagen Golf SportWagen, and 2019 Volkswagen Jetta vehicles. The rear coil springs may prematurely fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42J2/42J3
Recall Date: Dec 19, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas and Tiguan and 2019 Volkswagen Jetta vehicles that do not have keyless entry. The instrument cluster may not provide an audible warning to let the driver know that the key is still in the ignition when the door is open. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 90L3 / 90L4
Recall Date: Nov 26, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Jetta vehicles equipped with LED headlights. The passenger side headlight may be incorrectly positioned, reducing the driver's visibility when it is dark. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 94L1
Recall Date: Sep 26, 2018
Consumer Complaints
724 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
SEAT BELTS:FRONT
Potential Consequences:
The contact owns a 2019 Volkswagen Jetta. The contact while driving at 40 MPH and attempting to accelerate, the vehicle would not accelerate. After a couple of minutes, the vehicle eventually responded and increased in speed. The vehicle was taken to the dealer where the failure was not able to be determined. On a separate occasion, the contact stated that while driving at 45 MPH, a sudden stop was made, and the front passenger seatbelt failed to retract and secure the passenger in their seat. The vehicle was not diagnosed for the seat belt failure. The manufacturer was not notified of the failures. The failure mileage was 60,000.
Corrective Action:
The contact owns a 2019 Volkswagen Jetta. The contact while driving at 40 MPH and attempting to accelerate, the vehicle would not accelerate. After a couple of minutes, the vehicle eventually responded and increased in speed. The vehicle was taken to the dealer where the failure was not able to be determined. On a separate occasion, the contact stated that while driving at 45 MPH, a sudden stop was made, and the front passenger seatbelt failed to retract and secure the passenger in their seat. The vehicle was not diagnosed for the seat belt failure. The manufacturer was not notified of the failures. The failure mileage was 60,000.
Additional Notes:
The contact owns a 2019 Volkswagen Jetta. The contact while driving at 40 MPH and attempting to accelerate, the vehicle would not accelerate. After a couple of minutes, the vehicle eventually responded and increased in speed. The vehicle was taken to the dealer where the failure was not able to be determined. On a separate occasion, the contact stated that while driving at 45 MPH, a sudden stop was made, and the front passenger seatbelt failed to retract and secure the passenger in their seat. The vehicle was not diagnosed for the seat belt failure. The manufacturer was not notified of the failures. The failure mileage was 60,000.
Mfg Campaign: 11476506
Recall Date: Jul 29, 2022
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Volkswagen Jetta. The contact stated that while at a complete stop, the vehicle would stall upon the depression of the accelerator pedal, with the ignition switch warning light illuminated. The contact also stated that the gear shifter would intermittently fail to move out of park(P) and the windows would fail to operate as needed. The manufacturer and the dealer were notified of the failure and informed the contact that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 75,000.
Corrective Action:
The contact owns a 2019 Volkswagen Jetta. The contact stated that while at a complete stop, the vehicle would stall upon the depression of the accelerator pedal, with the ignition switch warning light illuminated. The contact also stated that the gear shifter would intermittently fail to move out of park(P) and the windows would fail to operate as needed. The manufacturer and the dealer were notified of the failure and informed the contact that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 75,000.
Additional Notes:
The contact owns a 2019 Volkswagen Jetta. The contact stated that while at a complete stop, the vehicle would stall upon the depression of the accelerator pedal, with the ignition switch warning light illuminated. The contact also stated that the gear shifter would intermittently fail to move out of park(P) and the windows would fail to operate as needed. The manufacturer and the dealer were notified of the failure and informed the contact that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 75,000.
Mfg Campaign: 11476563
Recall Date: Jul 29, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2019 Volkswagen Jetta. The contact stated that while at a complete stop, the vehicle would stall upon the depression of the accelerator pedal, with the ignition switch warning light illuminated. The contact also stated that the gear shifter would intermittently fail to move out of park(P) and the windows would fail to operate as needed. The manufacturer and the dealer were notified of the failure and informed the contact that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 75,000.
Corrective Action:
The contact owns a 2019 Volkswagen Jetta. The contact stated that while at a complete stop, the vehicle would stall upon the depression of the accelerator pedal, with the ignition switch warning light illuminated. The contact also stated that the gear shifter would intermittently fail to move out of park(P) and the windows would fail to operate as needed. The manufacturer and the dealer were notified of the failure and informed the contact that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 75,000.
Additional Notes:
The contact owns a 2019 Volkswagen Jetta. The contact stated that while at a complete stop, the vehicle would stall upon the depression of the accelerator pedal, with the ignition switch warning light illuminated. The contact also stated that the gear shifter would intermittently fail to move out of park(P) and the windows would fail to operate as needed. The manufacturer and the dealer were notified of the failure and informed the contact that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 75,000.
Mfg Campaign: 11476563
Recall Date: Jul 29, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Potential Consequences:
On my recent drive on the 2019 Jetta, I was traveling at a speed of 10-15 miles when all of a sudden the dashboard went blank, including the turn signals, side, and front warning indicators. Though the car continued to be in motion, it was very disturbing to drive without visibility to the dashboard. I had to stop the car in a strip mall and then restart the car at which point the dashboard came on again. This was the second time this happened while the car was in operation. Let me know if other car owners have reported similar issues. I think this is a big Safety issue and will get drivers into accidents.
Corrective Action:
On my recent drive on the 2019 Jetta, I was traveling at a speed of 10-15 miles when all of a sudden the dashboard went blank, including the turn signals, side, and front warning indicators. Though the car continued to be in motion, it was very disturbing to drive without visibility to the dashboard. I had to stop the car in a strip mall and then restart the car at which point the dashboard came on again. This was the second time this happened while the car was in operation. Let me know if other car owners have reported similar issues. I think this is a big Safety issue and will get drivers into accidents.
Additional Notes:
On my recent drive on the 2019 Jetta, I was traveling at a speed of 10-15 miles when all of a sudden the dashboard went blank, including the turn signals, side, and front warning indicators. Though the car continued to be in motion, it was very disturbing to drive without visibility to the dashboard. I had to stop the car in a strip mall and then restart the car at which point the dashboard came on again. This was the second time this happened while the car was in operation. Let me know if other car owners have reported similar issues. I think this is a big Safety issue and will get drivers into accidents.
Mfg Campaign: 11475521
Recall Date: Jul 24, 2022
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
I was in a collision in my 2019 Volkswagen Jetta. Upon impact the airbags deployed, however the airbag that deployed from the steering wheel gave me a severe laceration/burn on my forearm in the shape of the Volkswagen emblem. This is problematic, as the function of airbags is to keep you safe, not to provide additional injury.
Corrective Action:
I was in a collision in my 2019 Volkswagen Jetta. Upon impact the airbags deployed, however the airbag that deployed from the steering wheel gave me a severe laceration/burn on my forearm in the shape of the Volkswagen emblem. This is problematic, as the function of airbags is to keep you safe, not to provide additional injury.
Additional Notes:
I was in a collision in my 2019 Volkswagen Jetta. Upon impact the airbags deployed, however the airbag that deployed from the steering wheel gave me a severe laceration/burn on my forearm in the shape of the Volkswagen emblem. This is problematic, as the function of airbags is to keep you safe, not to provide additional injury.
Mfg Campaign: 11475318
Recall Date: Jul 22, 2022
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The heating/air conditioner has failed twice within one year preventing defrost during incliment weather especially rain and frost.
Corrective Action:
The heating/air conditioner has failed twice within one year preventing defrost during incliment weather especially rain and frost.
Additional Notes:
The heating/air conditioner has failed twice within one year preventing defrost during incliment weather especially rain and frost.
Mfg Campaign: 11473632
Recall Date: Jul 12, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Had a 2019 Jetta 1.4 Turbo and kept hearing the same grinding noise over and over that everyone says. I couldn’t determine if it was coming from the transmission or torque converter or something else. I took it to the VW dealership twice and both times they claimed they couldn’t hear anything and kept my car all day long without calling me or anything. They also said it was normal. I know quite a bit about cars and that’s not normal. It’s kinda like the dealership didn’t want to help. They kept saying it’s still under warranty, so we are documenting it. Ok, I get that, but that’s not helping me at all. They are not worried about it because it’s not their car. Got to the point I finally got fed up with it and sold it. I traded a perfectly good car in to have a newer one only to have problems. It’s gone now of course, but I will never get my other perfectly good car back. Not pleased with Volkswagen and will never buy another one.
Corrective Action:
Had a 2019 Jetta 1.4 Turbo and kept hearing the same grinding noise over and over that everyone says. I couldn’t determine if it was coming from the transmission or torque converter or something else. I took it to the VW dealership twice and both times they claimed they couldn’t hear anything and kept my car all day long without calling me or anything. They also said it was normal. I know quite a bit about cars and that’s not normal. It’s kinda like the dealership didn’t want to help. They kept saying it’s still under warranty, so we are documenting it. Ok, I get that, but that’s not helping me at all. They are not worried about it because it’s not their car. Got to the point I finally got fed up with it and sold it. I traded a perfectly good car in to have a newer one only to have problems. It’s gone now of course, but I will never get my other perfectly good car back. Not pleased with Volkswagen and will never buy another one.
Additional Notes:
Had a 2019 Jetta 1.4 Turbo and kept hearing the same grinding noise over and over that everyone says. I couldn’t determine if it was coming from the transmission or torque converter or something else. I took it to the VW dealership twice and both times they claimed they couldn’t hear anything and kept my car all day long without calling me or anything. They also said it was normal. I know quite a bit about cars and that’s not normal. It’s kinda like the dealership didn’t want to help. They kept saying it’s still under warranty, so we are documenting it. Ok, I get that, but that’s not helping me at all. They are not worried about it because it’s not their car. Got to the point I finally got fed up with it and sold it. I traded a perfectly good car in to have a newer one only to have problems. It’s gone now of course, but I will never get my other perfectly good car back. Not pleased with Volkswagen and will never buy another one.
Mfg Campaign: 11471052
Recall Date: Jun 26, 2022
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Had a 2019 Jetta 1.4 Turbo and kept hearing the same grinding noise over and over that everyone says. I couldn’t determine if it was coming from the transmission or torque converter or something else. I took it to the VW dealership twice and both times they claimed they couldn’t hear anything and kept my car all day long without calling me or anything. They also said it was normal. I know quite a bit about cars and that’s not normal. It’s kinda like the dealership didn’t want to help. They kept saying it’s still under warranty, so we are documenting it. Ok, I get that, but that’s not helping me at all. They are not worried about it because it’s not their car. Got to the point I finally got fed up with it and sold it. I traded a perfectly good car in to have a newer one only to have problems. It’s gone now of course, but I will never get my other perfectly good car back. Not pleased with Volkswagen and will never buy another one.
Corrective Action:
Had a 2019 Jetta 1.4 Turbo and kept hearing the same grinding noise over and over that everyone says. I couldn’t determine if it was coming from the transmission or torque converter or something else. I took it to the VW dealership twice and both times they claimed they couldn’t hear anything and kept my car all day long without calling me or anything. They also said it was normal. I know quite a bit about cars and that’s not normal. It’s kinda like the dealership didn’t want to help. They kept saying it’s still under warranty, so we are documenting it. Ok, I get that, but that’s not helping me at all. They are not worried about it because it’s not their car. Got to the point I finally got fed up with it and sold it. I traded a perfectly good car in to have a newer one only to have problems. It’s gone now of course, but I will never get my other perfectly good car back. Not pleased with Volkswagen and will never buy another one.
Additional Notes:
Had a 2019 Jetta 1.4 Turbo and kept hearing the same grinding noise over and over that everyone says. I couldn’t determine if it was coming from the transmission or torque converter or something else. I took it to the VW dealership twice and both times they claimed they couldn’t hear anything and kept my car all day long without calling me or anything. They also said it was normal. I know quite a bit about cars and that’s not normal. It’s kinda like the dealership didn’t want to help. They kept saying it’s still under warranty, so we are documenting it. Ok, I get that, but that’s not helping me at all. They are not worried about it because it’s not their car. Got to the point I finally got fed up with it and sold it. I traded a perfectly good car in to have a newer one only to have problems. It’s gone now of course, but I will never get my other perfectly good car back. Not pleased with Volkswagen and will never buy another one.
Mfg Campaign: 11471052
Recall Date: Jun 26, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My car battery would not start, nor would the car click over. The system kept saying “turn off infotainment center” or “drive car to charge batter” but this did not allow for the car to be turned on. Prior to this issue, I had to reset the car infotainment center due to it not recognizing a cd or a Bluetooth connected device. This is in addition to me having to get work done, since purchase, to repair dimming headlights, window functions and other “electrical” aspects
Corrective Action:
My car battery would not start, nor would the car click over. The system kept saying “turn off infotainment center” or “drive car to charge batter” but this did not allow for the car to be turned on. Prior to this issue, I had to reset the car infotainment center due to it not recognizing a cd or a Bluetooth connected device. This is in addition to me having to get work done, since purchase, to repair dimming headlights, window functions and other “electrical” aspects
Additional Notes:
My car battery would not start, nor would the car click over. The system kept saying “turn off infotainment center” or “drive car to charge batter” but this did not allow for the car to be turned on. Prior to this issue, I had to reset the car infotainment center due to it not recognizing a cd or a Bluetooth connected device. This is in addition to me having to get work done, since purchase, to repair dimming headlights, window functions and other “electrical” aspects
Mfg Campaign: 11470188
Recall Date: Jun 21, 2022
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Car misreads gas, such as I can be driving and the gas meter will continue to rise. This will happen if/when the car is turned off for various periods of time. On occasion it might correct itself. Usually is will jump drastically. For example, my average is 440 per gallon. If I drive around town, it might go up to 550 in that drive. I can park, turn off, and restart, and the gas mileage might be the same or it might lower. During one drive it will jump from 550 to 320, or whatever.
Corrective Action:
Car misreads gas, such as I can be driving and the gas meter will continue to rise. This will happen if/when the car is turned off for various periods of time. On occasion it might correct itself. Usually is will jump drastically. For example, my average is 440 per gallon. If I drive around town, it might go up to 550 in that drive. I can park, turn off, and restart, and the gas mileage might be the same or it might lower. During one drive it will jump from 550 to 320, or whatever.
Additional Notes:
Car misreads gas, such as I can be driving and the gas meter will continue to rise. This will happen if/when the car is turned off for various periods of time. On occasion it might correct itself. Usually is will jump drastically. For example, my average is 440 per gallon. If I drive around town, it might go up to 550 in that drive. I can park, turn off, and restart, and the gas mileage might be the same or it might lower. During one drive it will jump from 550 to 320, or whatever.
Mfg Campaign: 11470191
Recall Date: Jun 21, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
On Jun 4, while driving on southwards on HW17 the steering became unresponsive. Eventually, the car, with four passengers, hit the curb. The vehicle is yet to be inspected by dealership, VW representative or repair shop person. I plan to take the car to repair shop, when they open on Monday, Jun 6. The car Engine Malfunction Light had turned on.
Corrective Action:
On Jun 4, while driving on southwards on HW17 the steering became unresponsive. Eventually, the car, with four passengers, hit the curb. The vehicle is yet to be inspected by dealership, VW representative or repair shop person. I plan to take the car to repair shop, when they open on Monday, Jun 6. The car Engine Malfunction Light had turned on.
Additional Notes:
On Jun 4, while driving on southwards on HW17 the steering became unresponsive. Eventually, the car, with four passengers, hit the curb. The vehicle is yet to be inspected by dealership, VW representative or repair shop person. I plan to take the car to repair shop, when they open on Monday, Jun 6. The car Engine Malfunction Light had turned on.
Mfg Campaign: 11467553
Recall Date: Jun 4, 2022
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
On Jun 4, while driving on southwards on HW17 the steering became unresponsive. Eventually, the car, with four passengers, hit the curb. The vehicle is yet to be inspected by dealership, VW representative or repair shop person. I plan to take the car to repair shop, when they open on Monday, Jun 6. The car Engine Malfunction Light had turned on.
Corrective Action:
On Jun 4, while driving on southwards on HW17 the steering became unresponsive. Eventually, the car, with four passengers, hit the curb. The vehicle is yet to be inspected by dealership, VW representative or repair shop person. I plan to take the car to repair shop, when they open on Monday, Jun 6. The car Engine Malfunction Light had turned on.
Additional Notes:
On Jun 4, while driving on southwards on HW17 the steering became unresponsive. Eventually, the car, with four passengers, hit the curb. The vehicle is yet to be inspected by dealership, VW representative or repair shop person. I plan to take the car to repair shop, when they open on Monday, Jun 6. The car Engine Malfunction Light had turned on.
Mfg Campaign: 11467553
Recall Date: Jun 4, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Car started making a weird noise after service. It sounded like a tractor trailer idling next to me. Brought the car up to the dealership and determined it was due to a faulty engine. Luckily I didn’t avoid the sound since there was metal shavings in my oil pan which could have caused a complete engine failure. Car only had 27K miles on at the time.
Corrective Action:
Car started making a weird noise after service. It sounded like a tractor trailer idling next to me. Brought the car up to the dealership and determined it was due to a faulty engine. Luckily I didn’t avoid the sound since there was metal shavings in my oil pan which could have caused a complete engine failure. Car only had 27K miles on at the time.
Additional Notes:
Car started making a weird noise after service. It sounded like a tractor trailer idling next to me. Brought the car up to the dealership and determined it was due to a faulty engine. Luckily I didn’t avoid the sound since there was metal shavings in my oil pan which could have caused a complete engine failure. Car only had 27K miles on at the time.
Mfg Campaign: 11466154
Recall Date: May 25, 2022
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2019 Volkswagen Jetta. The contact stated that when depressing the brake pedal the vehicle would lunge forward. While driving approximately 40 mph and suddenly depressing the brake pedal the vehicle lurched forward and crashed into the rear of a second vehicle. During the crash, the driver sustained an injured left hand. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 78,000.
Corrective Action:
The contact owns a 2019 Volkswagen Jetta. The contact stated that when depressing the brake pedal the vehicle would lunge forward. While driving approximately 40 mph and suddenly depressing the brake pedal the vehicle lurched forward and crashed into the rear of a second vehicle. During the crash, the driver sustained an injured left hand. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 78,000.
Additional Notes:
The contact owns a 2019 Volkswagen Jetta. The contact stated that when depressing the brake pedal the vehicle would lunge forward. While driving approximately 40 mph and suddenly depressing the brake pedal the vehicle lurched forward and crashed into the rear of a second vehicle. During the crash, the driver sustained an injured left hand. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 78,000.
Mfg Campaign: 11463071
Recall Date: May 2, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Issue: 2019 VW Jetta, the problem first occurred at 46,000 miles and has occurred approximately 8 times while in operation both when at a full stop and in motion at speeds from 10 to 50mph. When this happens all electronics shut off, dashboard goes blank, to include turn signals, side and front warning indicators, head lights and brake lights. This appears to happen in elevated outside temperatures. The vehicle will still drive, however without any electronics, lights etc. Vehicle starts up again with full electronics after stopping and restarting engine, usually takes two or three attempts. This has put my safety and drivers around me at risk of accident. I took the vehicle to the VW dealership, they did not observe the problem to my knowledge but said diagnostics indicated the original battery was malfunctioning and needed replacement, which I had done, not by VW. After battery replacement and recoding of electronics according to VW specifications, same issue occurred again two days later. Dashboard warning message, “Please check starter system” appears when this failure happens. Also states pull over immediately and address problem. Research online indicates this is a common problem in VW’s and appears to be an electrical switch problem. See attached VW Dealership docs.
Corrective Action:
Issue: 2019 VW Jetta, the problem first occurred at 46,000 miles and has occurred approximately 8 times while in operation both when at a full stop and in motion at speeds from 10 to 50mph. When this happens all electronics shut off, dashboard goes blank, to include turn signals, side and front warning indicators, head lights and brake lights. This appears to happen in elevated outside temperatures. The vehicle will still drive, however without any electronics, lights etc. Vehicle starts up again with full electronics after stopping and restarting engine, usually takes two or three attempts. This has put my safety and drivers around me at risk of accident. I took the vehicle to the VW dealership, they did not observe the problem to my knowledge but said diagnostics indicated the original battery was malfunctioning and needed replacement, which I had done, not by VW. After battery replacement and recoding of electronics according to VW specifications, same issue occurred again two days later. Dashboard warning message, “Please check starter system” appears when this failure happens. Also states pull over immediately and address problem. Research online indicates this is a common problem in VW’s and appears to be an electrical switch problem. See attached VW Dealership docs.
Additional Notes:
Issue: 2019 VW Jetta, the problem first occurred at 46,000 miles and has occurred approximately 8 times while in operation both when at a full stop and in motion at speeds from 10 to 50mph. When this happens all electronics shut off, dashboard goes blank, to include turn signals, side and front warning indicators, head lights and brake lights. This appears to happen in elevated outside temperatures. The vehicle will still drive, however without any electronics, lights etc. Vehicle starts up again with full electronics after stopping and restarting engine, usually takes two or three attempts. This has put my safety and drivers around me at risk of accident. I took the vehicle to the VW dealership, they did not observe the problem to my knowledge but said diagnostics indicated the original battery was malfunctioning and needed replacement, which I had done, not by VW. After battery replacement and recoding of electronics according to VW specifications, same issue occurred again two days later. Dashboard warning message, “Please check starter system” appears when this failure happens. Also states pull over immediately and address problem. Research online indicates this is a common problem in VW’s and appears to be an electrical switch problem. See attached VW Dealership docs.
Mfg Campaign: 11462219
Recall Date: Apr 26, 2022
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Issue: 2019 VW Jetta, the problem first occurred at 46,000 miles and has occurred approximately 8 times while in operation both when at a full stop and in motion at speeds from 10 to 50mph. When this happens all electronics shut off, dashboard goes blank, to include turn signals, side and front warning indicators, head lights and brake lights. This appears to happen in elevated outside temperatures. The vehicle will still drive, however without any electronics, lights etc. Vehicle starts up again with full electronics after stopping and restarting engine, usually takes two or three attempts. This has put my safety and drivers around me at risk of accident. I took the vehicle to the VW dealership, they did not observe the problem to my knowledge but said diagnostics indicated the original battery was malfunctioning and needed replacement, which I had done, not by VW. After battery replacement and recoding of electronics according to VW specifications, same issue occurred again two days later. Dashboard warning message, “Please check starter system” appears when this failure happens. Also states pull over immediately and address problem. Research online indicates this is a common problem in VW’s and appears to be an electrical switch problem. See attached VW Dealership docs.
Corrective Action:
Issue: 2019 VW Jetta, the problem first occurred at 46,000 miles and has occurred approximately 8 times while in operation both when at a full stop and in motion at speeds from 10 to 50mph. When this happens all electronics shut off, dashboard goes blank, to include turn signals, side and front warning indicators, head lights and brake lights. This appears to happen in elevated outside temperatures. The vehicle will still drive, however without any electronics, lights etc. Vehicle starts up again with full electronics after stopping and restarting engine, usually takes two or three attempts. This has put my safety and drivers around me at risk of accident. I took the vehicle to the VW dealership, they did not observe the problem to my knowledge but said diagnostics indicated the original battery was malfunctioning and needed replacement, which I had done, not by VW. After battery replacement and recoding of electronics according to VW specifications, same issue occurred again two days later. Dashboard warning message, “Please check starter system” appears when this failure happens. Also states pull over immediately and address problem. Research online indicates this is a common problem in VW’s and appears to be an electrical switch problem. See attached VW Dealership docs.
Additional Notes:
Issue: 2019 VW Jetta, the problem first occurred at 46,000 miles and has occurred approximately 8 times while in operation both when at a full stop and in motion at speeds from 10 to 50mph. When this happens all electronics shut off, dashboard goes blank, to include turn signals, side and front warning indicators, head lights and brake lights. This appears to happen in elevated outside temperatures. The vehicle will still drive, however without any electronics, lights etc. Vehicle starts up again with full electronics after stopping and restarting engine, usually takes two or three attempts. This has put my safety and drivers around me at risk of accident. I took the vehicle to the VW dealership, they did not observe the problem to my knowledge but said diagnostics indicated the original battery was malfunctioning and needed replacement, which I had done, not by VW. After battery replacement and recoding of electronics according to VW specifications, same issue occurred again two days later. Dashboard warning message, “Please check starter system” appears when this failure happens. Also states pull over immediately and address problem. Research online indicates this is a common problem in VW’s and appears to be an electrical switch problem. See attached VW Dealership docs.
Mfg Campaign: 11462219
Recall Date: Apr 26, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Issue: 2019 VW Jetta, the problem first occurred at 46,000 miles and has occurred approximately 8 times while in operation both when at a full stop and in motion at speeds from 10 to 50mph. When this happens all electronics shut off, dashboard goes blank, to include turn signals, side and front warning indicators, head lights and brake lights. This appears to happen in elevated outside temperatures. The vehicle will still drive, however without any electronics, lights etc. Vehicle starts up again with full electronics after stopping and restarting engine, usually takes two or three attempts. This has put my safety and drivers around me at risk of accident. I took the vehicle to the VW dealership, they did not observe the problem to my knowledge but said diagnostics indicated the original battery was malfunctioning and needed replacement, which I had done, not by VW. After battery replacement and recoding of electronics according to VW specifications, same issue occurred again two days later. Dashboard warning message, “Please check starter system” appears when this failure happens. Also states pull over immediately and address problem. Research online indicates this is a common problem in VW’s and appears to be an electrical switch problem. See attached VW Dealership docs.
Corrective Action:
Issue: 2019 VW Jetta, the problem first occurred at 46,000 miles and has occurred approximately 8 times while in operation both when at a full stop and in motion at speeds from 10 to 50mph. When this happens all electronics shut off, dashboard goes blank, to include turn signals, side and front warning indicators, head lights and brake lights. This appears to happen in elevated outside temperatures. The vehicle will still drive, however without any electronics, lights etc. Vehicle starts up again with full electronics after stopping and restarting engine, usually takes two or three attempts. This has put my safety and drivers around me at risk of accident. I took the vehicle to the VW dealership, they did not observe the problem to my knowledge but said diagnostics indicated the original battery was malfunctioning and needed replacement, which I had done, not by VW. After battery replacement and recoding of electronics according to VW specifications, same issue occurred again two days later. Dashboard warning message, “Please check starter system” appears when this failure happens. Also states pull over immediately and address problem. Research online indicates this is a common problem in VW’s and appears to be an electrical switch problem. See attached VW Dealership docs.
Additional Notes:
Issue: 2019 VW Jetta, the problem first occurred at 46,000 miles and has occurred approximately 8 times while in operation both when at a full stop and in motion at speeds from 10 to 50mph. When this happens all electronics shut off, dashboard goes blank, to include turn signals, side and front warning indicators, head lights and brake lights. This appears to happen in elevated outside temperatures. The vehicle will still drive, however without any electronics, lights etc. Vehicle starts up again with full electronics after stopping and restarting engine, usually takes two or three attempts. This has put my safety and drivers around me at risk of accident. I took the vehicle to the VW dealership, they did not observe the problem to my knowledge but said diagnostics indicated the original battery was malfunctioning and needed replacement, which I had done, not by VW. After battery replacement and recoding of electronics according to VW specifications, same issue occurred again two days later. Dashboard warning message, “Please check starter system” appears when this failure happens. Also states pull over immediately and address problem. Research online indicates this is a common problem in VW’s and appears to be an electrical switch problem. See attached VW Dealership docs.
Mfg Campaign: 11462219
Recall Date: Apr 26, 2022
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 85 MPH, the vehicle experienced phantom braking, causing the vehicle to skid. The contact was afraid the vehicle would flip while driving at high speeds whenever the failure occurred. The dealer and Gunther Volkswagen Delray Beach (2401 N Federal Hwy, Delray Beach, FL 33483) were made aware of the failure but informed the contact that she needed to pay out-of-pocket for the diagnostic testing. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 6,000.
Corrective Action:
The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 85 MPH, the vehicle experienced phantom braking, causing the vehicle to skid. The contact was afraid the vehicle would flip while driving at high speeds whenever the failure occurred. The dealer and Gunther Volkswagen Delray Beach (2401 N Federal Hwy, Delray Beach, FL 33483) were made aware of the failure but informed the contact that she needed to pay out-of-pocket for the diagnostic testing. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 6,000.
Additional Notes:
The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 85 MPH, the vehicle experienced phantom braking, causing the vehicle to skid. The contact was afraid the vehicle would flip while driving at high speeds whenever the failure occurred. The dealer and Gunther Volkswagen Delray Beach (2401 N Federal Hwy, Delray Beach, FL 33483) were made aware of the failure but informed the contact that she needed to pay out-of-pocket for the diagnostic testing. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 6,000.
Mfg Campaign: 11460061
Recall Date: Apr 7, 2022
Volkswagen Group Of America, Inc.
Defect Description:
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Potential Consequences:
The contact owns a 2019 Volkswagen Jetta. The contact stated that after the vehicle was taken to the dealer for a software update; after the software update was performed, the HVAC system failed to operate as designed. The contact stated that the heater would temporarily operate to a set temperature and then the system would then become inoperable. The contact was concerned about the extremely conditions and driving the vehicle without heat. The vehicle was taken to the dealer however, the mechanic was unable to retrieve a fault code. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 40,000. The contact stated the vehicle was taken to 2 dealers and repairs were not made on the vehicle. Also, the car failed the admissions test and will not operate correctly under cold weather conditions.
Corrective Action:
The contact owns a 2019 Volkswagen Jetta. The contact stated that after the vehicle was taken to the dealer for a software update; after the software update was performed, the HVAC system failed to operate as designed. The contact stated that the heater would temporarily operate to a set temperature and then the system would then become inoperable. The contact was concerned about the extremely conditions and driving the vehicle without heat. The vehicle was taken to the dealer however, the mechanic was unable to retrieve a fault code. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 40,000. The contact stated the vehicle was taken to 2 dealers and repairs were not made on the vehicle. Also, the car failed the admissions test and will not operate correctly under cold weather conditions.
Additional Notes:
The contact owns a 2019 Volkswagen Jetta. The contact stated that after the vehicle was taken to the dealer for a software update; after the software update was performed, the HVAC system failed to operate as designed. The contact stated that the heater would temporarily operate to a set temperature and then the system would then become inoperable. The contact was concerned about the extremely conditions and driving the vehicle without heat. The vehicle was taken to the dealer however, the mechanic was unable to retrieve a fault code. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 40,000. The contact stated the vehicle was taken to 2 dealers and repairs were not made on the vehicle. Also, the car failed the admissions test and will not operate correctly under cold weather conditions.
Mfg Campaign: 11458136
Recall Date: Mar 24, 2022
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I stopped at a red light and when it turned green the car wouldn't move and the RPM's were hung. I was almost rear ended and stuck in an intersection due to this failure. After getting the car to go about 5 MPH without being able to switch gears I was able to pull over to a safer location. I had the car towed to my dealer but they deemed it was a wear and tear issue and blamed bad driving style and cost $3,130 to replace the clutch and flywheel. There were no signs of wear on the clutch and no vehicle indications from the control panel. In addition, the car was brought in for a tire rotation and complementary VW multi-point inspection with no issues cited just a week before this failure.
Corrective Action:
I stopped at a red light and when it turned green the car wouldn't move and the RPM's were hung. I was almost rear ended and stuck in an intersection due to this failure. After getting the car to go about 5 MPH without being able to switch gears I was able to pull over to a safer location. I had the car towed to my dealer but they deemed it was a wear and tear issue and blamed bad driving style and cost $3,130 to replace the clutch and flywheel. There were no signs of wear on the clutch and no vehicle indications from the control panel. In addition, the car was brought in for a tire rotation and complementary VW multi-point inspection with no issues cited just a week before this failure.
Additional Notes:
I stopped at a red light and when it turned green the car wouldn't move and the RPM's were hung. I was almost rear ended and stuck in an intersection due to this failure. After getting the car to go about 5 MPH without being able to switch gears I was able to pull over to a safer location. I had the car towed to my dealer but they deemed it was a wear and tear issue and blamed bad driving style and cost $3,130 to replace the clutch and flywheel. There were no signs of wear on the clutch and no vehicle indications from the control panel. In addition, the car was brought in for a tire rotation and complementary VW multi-point inspection with no issues cited just a week before this failure.
Mfg Campaign: 11457327
Recall Date: Mar 18, 2022
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