Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Golf GTI, Jetta GLI, Jetta NF, Arteon FL, Tiguan LWB, 2022 Taos, Jetta PA, Tiguan PA, 2021-2022 Atlas Cross Sport, and Atlas FL vehicles. The manufacturing process of the eMMC memory module in the infotainment system may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 91DV
Recall Date: Jul 20, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2020-2021 Jetta and Jetta GLI vehicles. The air bag control module was welded in the incorrect position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 69CK
Recall Date: Jun 30, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Volkswagen Tiguan Long Wheelbase and Jetta vehicles. Bolts may be missing from the front seat tracks.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 72L6
Recall Date: Feb 1, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas Cross Sport, Tiguan LWB, Jetta NF, Jetta GLI, Golf GTI, Atlas FL and Arteon vehicles. The rear view camera could malfunction during an ignition cycle, leading to a black screen or infotainment system freeze. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 91BB / 91BC
Recall Date: Nov 18, 2020
Consumer Complaints
88 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Backup camera has been having problems with blacking out or not working upon activation. I informed the service advisor who did not investigate the problem and said "VW should be coming out with something about it because there has been a lot of issues with them." I have no received anything regarding this officially from VW.
Corrective Action:
Backup camera has been having problems with blacking out or not working upon activation. I informed the service advisor who did not investigate the problem and said "VW should be coming out with something about it because there has been a lot of issues with them." I have no received anything regarding this officially from VW.
Additional Notes:
Backup camera has been having problems with blacking out or not working upon activation. I informed the service advisor who did not investigate the problem and said "VW should be coming out with something about it because there has been a lot of issues with them." I have no received anything regarding this officially from VW.
Mfg Campaign: 11625901
Recall Date: Nov 18, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The vehicle does not allow me to fill the fuel tank without the gas pump constantly cutting off within a few seconds of actuating the handle. This forces me to repeatedly actuate the handle until I can get a reasonable amount of fuel into the tank. Since the cut-off sensing is not working the fuel sometimes spills out of the filler neck creating an unsafe situation. The dealer has informed me the fuel tank needs to be replaced and there is no recall on the vehicle that covers this issue. I'm over the 50,000 mile warranty so that won't cover it either. The fuel tank has been on backorder for two months (last I heard I am eighth in line) so it seems to the tank is defective. There is no warning lamp in the dash. It seems to me the manufacturer should cover this.
Corrective Action:
The vehicle does not allow me to fill the fuel tank without the gas pump constantly cutting off within a few seconds of actuating the handle. This forces me to repeatedly actuate the handle until I can get a reasonable amount of fuel into the tank. Since the cut-off sensing is not working the fuel sometimes spills out of the filler neck creating an unsafe situation. The dealer has informed me the fuel tank needs to be replaced and there is no recall on the vehicle that covers this issue. I'm over the 50,000 mile warranty so that won't cover it either. The fuel tank has been on backorder for two months (last I heard I am eighth in line) so it seems to the tank is defective. There is no warning lamp in the dash. It seems to me the manufacturer should cover this.
Additional Notes:
The vehicle does not allow me to fill the fuel tank without the gas pump constantly cutting off within a few seconds of actuating the handle. This forces me to repeatedly actuate the handle until I can get a reasonable amount of fuel into the tank. Since the cut-off sensing is not working the fuel sometimes spills out of the filler neck creating an unsafe situation. The dealer has informed me the fuel tank needs to be replaced and there is no recall on the vehicle that covers this issue. I'm over the 50,000 mile warranty so that won't cover it either. The fuel tank has been on backorder for two months (last I heard I am eighth in line) so it seems to the tank is defective. There is no warning lamp in the dash. It seems to me the manufacturer should cover this.
Mfg Campaign: 11623647
Recall Date: Nov 5, 2024
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
When driving the vehicle, the steering wheel while jiggle violently while an electrical noise is heard. This happened while driving on the interstate at 70 mph and I had to hit my breaks as I was fearful I didn't have control of the vehicle. It then continued to do it even at lower speeds. The vehicle has been to a service department where they state the steering rack and pinion has failed. There are no warning lights, lamps or messages. The vehicle is at 72k miles.
Corrective Action:
When driving the vehicle, the steering wheel while jiggle violently while an electrical noise is heard. This happened while driving on the interstate at 70 mph and I had to hit my breaks as I was fearful I didn't have control of the vehicle. It then continued to do it even at lower speeds. The vehicle has been to a service department where they state the steering rack and pinion has failed. There are no warning lights, lamps or messages. The vehicle is at 72k miles.
Additional Notes:
When driving the vehicle, the steering wheel while jiggle violently while an electrical noise is heard. This happened while driving on the interstate at 70 mph and I had to hit my breaks as I was fearful I didn't have control of the vehicle. It then continued to do it even at lower speeds. The vehicle has been to a service department where they state the steering rack and pinion has failed. There are no warning lights, lamps or messages. The vehicle is at 72k miles.
Mfg Campaign: 11615555
Recall Date: Sep 20, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
What system component failed or malfunctioned? Is it available for inspection upon request? The car boards are left inoperative. If the entire car loses power Don't grab the car How was your safety or the safety of others put at risk? I'm driving down the road and suddenly the car no longer works. It doesn't start and the drivers behind me have to avoid me. On many occasions I have had to leave the car on while I run errands because I have had to ask for help to turn it on, so I don't turn it off because I don't know if it will turn on again. And this is a dangerous practice since they can steal my car and what I have inside since I have to leave it on. Has the problem been reproduced or confirmed by an independent dealer or service center? Every time I bought it and took it to the dealer, they indicated a different fault. At first they indicated that it was the electrical part and they made changes to it. Then apparently it was the battery but it was not safe. They have taken it apart several times but have not been able to fix it, since each time it seems to have a different error. The last scan showed a ground short circuit. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? I have always taken the vehicle to the dealer who sold it to me. Were there warning lights, messages or other symptoms of the problem before the failure and when did they first appear? The first time he took it was because the dashboard went out, the electrical part was left not working. If you are unsure, simply indicate UNKNOWN and provide your best assessment of the incident and cause in your description.
Corrective Action:
What system component failed or malfunctioned? Is it available for inspection upon request? The car boards are left inoperative. If the entire car loses power Don't grab the car How was your safety or the safety of others put at risk? I'm driving down the road and suddenly the car no longer works. It doesn't start and the drivers behind me have to avoid me. On many occasions I have had to leave the car on while I run errands because I have had to ask for help to turn it on, so I don't turn it off because I don't know if it will turn on again. And this is a dangerous practice since they can steal my car and what I have inside since I have to leave it on. Has the problem been reproduced or confirmed by an independent dealer or service center? Every time I bought it and took it to the dealer, they indicated a different fault. At first they indicated that it was the electrical part and they made changes to it. Then apparently it was the battery but it was not safe. They have taken it apart several times but have not been able to fix it, since each time it seems to have a different error. The last scan showed a ground short circuit. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? I have always taken the vehicle to the dealer who sold it to me. Were there warning lights, messages or other symptoms of the problem before the failure and when did they first appear? The first time he took it was because the dashboard went out, the electrical part was left not working. If you are unsure, simply indicate UNKNOWN and provide your best assessment of the incident and cause in your description.
Additional Notes:
What system component failed or malfunctioned? Is it available for inspection upon request? The car boards are left inoperative. If the entire car loses power Don't grab the car How was your safety or the safety of others put at risk? I'm driving down the road and suddenly the car no longer works. It doesn't start and the drivers behind me have to avoid me. On many occasions I have had to leave the car on while I run errands because I have had to ask for help to turn it on, so I don't turn it off because I don't know if it will turn on again. And this is a dangerous practice since they can steal my car and what I have inside since I have to leave it on. Has the problem been reproduced or confirmed by an independent dealer or service center? Every time I bought it and took it to the dealer, they indicated a different fault. At first they indicated that it was the electrical part and they made changes to it. Then apparently it was the battery but it was not safe. They have taken it apart several times but have not been able to fix it, since each time it seems to have a different error. The last scan showed a ground short circuit. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? I have always taken the vehicle to the dealer who sold it to me. Were there warning lights, messages or other symptoms of the problem before the failure and when did they first appear? The first time he took it was because the dashboard went out, the electrical part was left not working. If you are unsure, simply indicate UNKNOWN and provide your best assessment of the incident and cause in your description.
Mfg Campaign: 11615365
Recall Date: Sep 19, 2024
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
What system component failed or malfunctioned? Is it available for inspection upon request? The car boards are left inoperative. If the entire car loses power Don't grab the car How was your safety or the safety of others put at risk? I'm driving down the road and suddenly the car no longer works. It doesn't start and the drivers behind me have to avoid me. On many occasions I have had to leave the car on while I run errands because I have had to ask for help to turn it on, so I don't turn it off because I don't know if it will turn on again. And this is a dangerous practice since they can steal my car and what I have inside since I have to leave it on. Has the problem been reproduced or confirmed by an independent dealer or service center? Every time I bought it and took it to the dealer, they indicated a different fault. At first they indicated that it was the electrical part and they made changes to it. Then apparently it was the battery but it was not safe. They have taken it apart several times but have not been able to fix it, since each time it seems to have a different error. The last scan showed a ground short circuit. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? I have always taken the vehicle to the dealer who sold it to me. Were there warning lights, messages or other symptoms of the problem before the failure and when did they first appear? The first time he took it was because the dashboard went out, the electrical part was left not working. If you are unsure, simply indicate UNKNOWN and provide your best assessment of the incident and cause in your description.
Corrective Action:
What system component failed or malfunctioned? Is it available for inspection upon request? The car boards are left inoperative. If the entire car loses power Don't grab the car How was your safety or the safety of others put at risk? I'm driving down the road and suddenly the car no longer works. It doesn't start and the drivers behind me have to avoid me. On many occasions I have had to leave the car on while I run errands because I have had to ask for help to turn it on, so I don't turn it off because I don't know if it will turn on again. And this is a dangerous practice since they can steal my car and what I have inside since I have to leave it on. Has the problem been reproduced or confirmed by an independent dealer or service center? Every time I bought it and took it to the dealer, they indicated a different fault. At first they indicated that it was the electrical part and they made changes to it. Then apparently it was the battery but it was not safe. They have taken it apart several times but have not been able to fix it, since each time it seems to have a different error. The last scan showed a ground short circuit. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? I have always taken the vehicle to the dealer who sold it to me. Were there warning lights, messages or other symptoms of the problem before the failure and when did they first appear? The first time he took it was because the dashboard went out, the electrical part was left not working. If you are unsure, simply indicate UNKNOWN and provide your best assessment of the incident and cause in your description.
Additional Notes:
What system component failed or malfunctioned? Is it available for inspection upon request? The car boards are left inoperative. If the entire car loses power Don't grab the car How was your safety or the safety of others put at risk? I'm driving down the road and suddenly the car no longer works. It doesn't start and the drivers behind me have to avoid me. On many occasions I have had to leave the car on while I run errands because I have had to ask for help to turn it on, so I don't turn it off because I don't know if it will turn on again. And this is a dangerous practice since they can steal my car and what I have inside since I have to leave it on. Has the problem been reproduced or confirmed by an independent dealer or service center? Every time I bought it and took it to the dealer, they indicated a different fault. At first they indicated that it was the electrical part and they made changes to it. Then apparently it was the battery but it was not safe. They have taken it apart several times but have not been able to fix it, since each time it seems to have a different error. The last scan showed a ground short circuit. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? I have always taken the vehicle to the dealer who sold it to me. Were there warning lights, messages or other symptoms of the problem before the failure and when did they first appear? The first time he took it was because the dashboard went out, the electrical part was left not working. If you are unsure, simply indicate UNKNOWN and provide your best assessment of the incident and cause in your description.
Mfg Campaign: 11615365
Recall Date: Sep 19, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
What system component failed or malfunctioned? Is it available for inspection upon request? The car boards are left inoperative. If the entire car loses power Don't grab the car How was your safety or the safety of others put at risk? I'm driving down the road and suddenly the car no longer works. It doesn't start and the drivers behind me have to avoid me. On many occasions I have had to leave the car on while I run errands because I have had to ask for help to turn it on, so I don't turn it off because I don't know if it will turn on again. And this is a dangerous practice since they can steal my car and what I have inside since I have to leave it on. Has the problem been reproduced or confirmed by an independent dealer or service center? Every time I bought it and took it to the dealer, they indicated a different fault. At first they indicated that it was the electrical part and they made changes to it. Then apparently it was the battery but it was not safe. They have taken it apart several times but have not been able to fix it, since each time it seems to have a different error. The last scan showed a ground short circuit. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? I have always taken the vehicle to the dealer who sold it to me. Were there warning lights, messages or other symptoms of the problem before the failure and when did they first appear? The first time he took it was because the dashboard went out, the electrical part was left not working. If you are unsure, simply indicate UNKNOWN and provide your best assessment of the incident and cause in your description.
Corrective Action:
What system component failed or malfunctioned? Is it available for inspection upon request? The car boards are left inoperative. If the entire car loses power Don't grab the car How was your safety or the safety of others put at risk? I'm driving down the road and suddenly the car no longer works. It doesn't start and the drivers behind me have to avoid me. On many occasions I have had to leave the car on while I run errands because I have had to ask for help to turn it on, so I don't turn it off because I don't know if it will turn on again. And this is a dangerous practice since they can steal my car and what I have inside since I have to leave it on. Has the problem been reproduced or confirmed by an independent dealer or service center? Every time I bought it and took it to the dealer, they indicated a different fault. At first they indicated that it was the electrical part and they made changes to it. Then apparently it was the battery but it was not safe. They have taken it apart several times but have not been able to fix it, since each time it seems to have a different error. The last scan showed a ground short circuit. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? I have always taken the vehicle to the dealer who sold it to me. Were there warning lights, messages or other symptoms of the problem before the failure and when did they first appear? The first time he took it was because the dashboard went out, the electrical part was left not working. If you are unsure, simply indicate UNKNOWN and provide your best assessment of the incident and cause in your description.
Additional Notes:
What system component failed or malfunctioned? Is it available for inspection upon request? The car boards are left inoperative. If the entire car loses power Don't grab the car How was your safety or the safety of others put at risk? I'm driving down the road and suddenly the car no longer works. It doesn't start and the drivers behind me have to avoid me. On many occasions I have had to leave the car on while I run errands because I have had to ask for help to turn it on, so I don't turn it off because I don't know if it will turn on again. And this is a dangerous practice since they can steal my car and what I have inside since I have to leave it on. Has the problem been reproduced or confirmed by an independent dealer or service center? Every time I bought it and took it to the dealer, they indicated a different fault. At first they indicated that it was the electrical part and they made changes to it. Then apparently it was the battery but it was not safe. They have taken it apart several times but have not been able to fix it, since each time it seems to have a different error. The last scan showed a ground short circuit. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? I have always taken the vehicle to the dealer who sold it to me. Were there warning lights, messages or other symptoms of the problem before the failure and when did they first appear? The first time he took it was because the dashboard went out, the electrical part was left not working. If you are unsure, simply indicate UNKNOWN and provide your best assessment of the incident and cause in your description.
Mfg Campaign: 11615365
Recall Date: Sep 19, 2024
Volkswagen Group Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Rearview Mirror detached from windshield while car was in motion. There was no force of any kind applied to the mirror, and nothing hanging from it.
Corrective Action:
Rearview Mirror detached from windshield while car was in motion. There was no force of any kind applied to the mirror, and nothing hanging from it.
Additional Notes:
Rearview Mirror detached from windshield while car was in motion. There was no force of any kind applied to the mirror, and nothing hanging from it.
Mfg Campaign: 11613060
Recall Date: Sep 6, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
As you park the car the EPB faulty parking brake engages without being told to engage
Corrective Action:
As you park the car the EPB faulty parking brake engages without being told to engage
Additional Notes:
As you park the car the EPB faulty parking brake engages without being told to engage
Mfg Campaign: 11612485
Recall Date: Sep 4, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
As you park the car the EPB faulty parking brake engages without being told to engage
Corrective Action:
As you park the car the EPB faulty parking brake engages without being told to engage
Additional Notes:
As you park the car the EPB faulty parking brake engages without being told to engage
Mfg Campaign: 11612485
Recall Date: Sep 4, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Vehicle was brought in for 30k miles service with vibration during braking. Under inspection the dealership condemned all the brake rotors and pads (on 4 corners). The technician associated this failure to "temperature" pointing at radial marks on the rotors. This is clearly incorrect as the marks on the rotor are corrosion marks, including a corrosion ring around the central area of the disk. VW has already extended the warranty on the rear brakes for a known issue with premature failure of the brakes. Upon calling VW corporate they refused to extend the warranty or analyze the case again.
Corrective Action:
Vehicle was brought in for 30k miles service with vibration during braking. Under inspection the dealership condemned all the brake rotors and pads (on 4 corners). The technician associated this failure to "temperature" pointing at radial marks on the rotors. This is clearly incorrect as the marks on the rotor are corrosion marks, including a corrosion ring around the central area of the disk. VW has already extended the warranty on the rear brakes for a known issue with premature failure of the brakes. Upon calling VW corporate they refused to extend the warranty or analyze the case again.
Additional Notes:
Vehicle was brought in for 30k miles service with vibration during braking. Under inspection the dealership condemned all the brake rotors and pads (on 4 corners). The technician associated this failure to "temperature" pointing at radial marks on the rotors. This is clearly incorrect as the marks on the rotor are corrosion marks, including a corrosion ring around the central area of the disk. VW has already extended the warranty on the rear brakes for a known issue with premature failure of the brakes. Upon calling VW corporate they refused to extend the warranty or analyze the case again.
Mfg Campaign: 11605360
Recall Date: Jul 30, 2024
Volkswagen Group Of America, Inc.
Defect Description:
LANE DEPARTURE: LANE KEEP: AUTOMATIC STEERING
Potential Consequences:
The contact owns a 2021 Volkswagen Jetta. The contact stated while driving at various speeds in a designated lane, several messages advising that the vehicle was out of the lane were displayed. The vehicle made an abnormal beeping sound and slightly pulled to the right or to the left. The contact stated while driving 30 MPH, the failure recurred. Additionally, the steering wheel forcefully jerked to the left, towards oncoming traffic, causing the contact to temporarily lose control of the vehicle. The contact was able to steer the vehicle back to the lane and continued driving. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not notified of the failure. The failure mileage was approximately 1,000.
Corrective Action:
The contact owns a 2021 Volkswagen Jetta. The contact stated while driving at various speeds in a designated lane, several messages advising that the vehicle was out of the lane were displayed. The vehicle made an abnormal beeping sound and slightly pulled to the right or to the left. The contact stated while driving 30 MPH, the failure recurred. Additionally, the steering wheel forcefully jerked to the left, towards oncoming traffic, causing the contact to temporarily lose control of the vehicle. The contact was able to steer the vehicle back to the lane and continued driving. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not notified of the failure. The failure mileage was approximately 1,000.
Additional Notes:
The contact owns a 2021 Volkswagen Jetta. The contact stated while driving at various speeds in a designated lane, several messages advising that the vehicle was out of the lane were displayed. The vehicle made an abnormal beeping sound and slightly pulled to the right or to the left. The contact stated while driving 30 MPH, the failure recurred. Additionally, the steering wheel forcefully jerked to the left, towards oncoming traffic, causing the contact to temporarily lose control of the vehicle. The contact was able to steer the vehicle back to the lane and continued driving. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not notified of the failure. The failure mileage was approximately 1,000.
Mfg Campaign: 11605476
Recall Date: Jul 30, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When I started my car a light came on saying “check starter system” and I turned the car off and then turned it back on and same message appeared. I waited until it was cooler outside and tried it again and the light disappeared. I’m aware of the recalls on the 2019-2020 Jetta and the faulty ignition switch, and I believe this is what it is as well.
Corrective Action:
When I started my car a light came on saying “check starter system” and I turned the car off and then turned it back on and same message appeared. I waited until it was cooler outside and tried it again and the light disappeared. I’m aware of the recalls on the 2019-2020 Jetta and the faulty ignition switch, and I believe this is what it is as well.
Additional Notes:
When I started my car a light came on saying “check starter system” and I turned the car off and then turned it back on and same message appeared. I waited until it was cooler outside and tried it again and the light disappeared. I’m aware of the recalls on the 2019-2020 Jetta and the faulty ignition switch, and I believe this is what it is as well.
Mfg Campaign: 11604356
Recall Date: Jul 24, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Right rear brake pads at 33.5K (mostly highway miles) are completely worn. (Cannot be blamed on the driving pattern)
Corrective Action:
Right rear brake pads at 33.5K (mostly highway miles) are completely worn. (Cannot be blamed on the driving pattern)
Additional Notes:
Right rear brake pads at 33.5K (mostly highway miles) are completely worn. (Cannot be blamed on the driving pattern)
Mfg Campaign: 11592967
Recall Date: Jun 7, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Front passenger door latch/actuator failed and door will not lock with inside door lock, key fob, or upon auto-lock activation at 10 mph. Rear passenger door is also intermittently not locking with auto-lock feature and/or key fob. Driver side is also making an abnormal sound when auto-locking.
Corrective Action:
Front passenger door latch/actuator failed and door will not lock with inside door lock, key fob, or upon auto-lock activation at 10 mph. Rear passenger door is also intermittently not locking with auto-lock feature and/or key fob. Driver side is also making an abnormal sound when auto-locking.
Additional Notes:
Front passenger door latch/actuator failed and door will not lock with inside door lock, key fob, or upon auto-lock activation at 10 mph. Rear passenger door is also intermittently not locking with auto-lock feature and/or key fob. Driver side is also making an abnormal sound when auto-locking.
Mfg Campaign: 11592640
Recall Date: Jun 5, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
The right rear brake disk and inner pad wore out prematurely. Only the inside of the brake disk and pad were worn, metal to metal. ALL other brake disks and brake pads were "normal" for a car with 22,000 miles.
Corrective Action:
The right rear brake disk and inner pad wore out prematurely. Only the inside of the brake disk and pad were worn, metal to metal. ALL other brake disks and brake pads were "normal" for a car with 22,000 miles.
Additional Notes:
The right rear brake disk and inner pad wore out prematurely. Only the inside of the brake disk and pad were worn, metal to metal. ALL other brake disks and brake pads were "normal" for a car with 22,000 miles.
Mfg Campaign: 11584078
Recall Date: Apr 19, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Upon backing out of a parking spot a vehicle approached at a fast rate of speed. The rear cross-path sensor and emergency braking activated. This action caused the brake line to rupture and the brakes failed on the vehicle. I resumed reversing out of the parking spot and put the vehicle into Drive. Once I applied the brake, the pedal went to the floor with total brake system loss. The vehicle was towed to Armstrong Volkswagen in Gladstone, Oregon. The dealer found the rear passenger side brake like had ruptured due to it rubbing on the fuel filler neck shield. The sudden increase in brake line pressure caused the final failure of the brake line. The brake line was repaired under warranty. This could have been a significant life threatening situation had I been traveling at high speeds and the brake system failed (i.e. exiting an Interstate, etc.).
Corrective Action:
Upon backing out of a parking spot a vehicle approached at a fast rate of speed. The rear cross-path sensor and emergency braking activated. This action caused the brake line to rupture and the brakes failed on the vehicle. I resumed reversing out of the parking spot and put the vehicle into Drive. Once I applied the brake, the pedal went to the floor with total brake system loss. The vehicle was towed to Armstrong Volkswagen in Gladstone, Oregon. The dealer found the rear passenger side brake like had ruptured due to it rubbing on the fuel filler neck shield. The sudden increase in brake line pressure caused the final failure of the brake line. The brake line was repaired under warranty. This could have been a significant life threatening situation had I been traveling at high speeds and the brake system failed (i.e. exiting an Interstate, etc.).
Additional Notes:
Upon backing out of a parking spot a vehicle approached at a fast rate of speed. The rear cross-path sensor and emergency braking activated. This action caused the brake line to rupture and the brakes failed on the vehicle. I resumed reversing out of the parking spot and put the vehicle into Drive. Once I applied the brake, the pedal went to the floor with total brake system loss. The vehicle was towed to Armstrong Volkswagen in Gladstone, Oregon. The dealer found the rear passenger side brake like had ruptured due to it rubbing on the fuel filler neck shield. The sudden increase in brake line pressure caused the final failure of the brake line. The brake line was repaired under warranty. This could have been a significant life threatening situation had I been traveling at high speeds and the brake system failed (i.e. exiting an Interstate, etc.).
Mfg Campaign: 11583517
Recall Date: Apr 17, 2024
Volkswagen Group Of America, Inc.
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
Upon backing out of a parking spot a vehicle approached at a fast rate of speed. The rear cross-path sensor and emergency braking activated. This action caused the brake line to rupture and the brakes failed on the vehicle. I resumed reversing out of the parking spot and put the vehicle into Drive. Once I applied the brake, the pedal went to the floor with total brake system loss. The vehicle was towed to Armstrong Volkswagen in Gladstone, Oregon. The dealer found the rear passenger side brake like had ruptured due to it rubbing on the fuel filler neck shield. The sudden increase in brake line pressure caused the final failure of the brake line. The brake line was repaired under warranty. This could have been a significant life threatening situation had I been traveling at high speeds and the brake system failed (i.e. exiting an Interstate, etc.).
Corrective Action:
Upon backing out of a parking spot a vehicle approached at a fast rate of speed. The rear cross-path sensor and emergency braking activated. This action caused the brake line to rupture and the brakes failed on the vehicle. I resumed reversing out of the parking spot and put the vehicle into Drive. Once I applied the brake, the pedal went to the floor with total brake system loss. The vehicle was towed to Armstrong Volkswagen in Gladstone, Oregon. The dealer found the rear passenger side brake like had ruptured due to it rubbing on the fuel filler neck shield. The sudden increase in brake line pressure caused the final failure of the brake line. The brake line was repaired under warranty. This could have been a significant life threatening situation had I been traveling at high speeds and the brake system failed (i.e. exiting an Interstate, etc.).
Additional Notes:
Upon backing out of a parking spot a vehicle approached at a fast rate of speed. The rear cross-path sensor and emergency braking activated. This action caused the brake line to rupture and the brakes failed on the vehicle. I resumed reversing out of the parking spot and put the vehicle into Drive. Once I applied the brake, the pedal went to the floor with total brake system loss. The vehicle was towed to Armstrong Volkswagen in Gladstone, Oregon. The dealer found the rear passenger side brake like had ruptured due to it rubbing on the fuel filler neck shield. The sudden increase in brake line pressure caused the final failure of the brake line. The brake line was repaired under warranty. This could have been a significant life threatening situation had I been traveling at high speeds and the brake system failed (i.e. exiting an Interstate, etc.).
Mfg Campaign: 11583517
Recall Date: Apr 17, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Upon backing out of a parking spot a vehicle approached at a fast rate of speed. The rear cross-path sensor and emergency braking activated. This action caused the brake line to rupture and the brakes failed on the vehicle. I resumed reversing out of the parking spot and put the vehicle into Drive. Once I applied the brake, the pedal went to the floor with total brake system loss. The vehicle was towed to Armstrong Volkswagen in Gladstone, Oregon. The dealer found the rear passenger side brake like had ruptured due to it rubbing on the fuel filler neck shield. The sudden increase in brake line pressure caused the final failure of the brake line. The brake line was repaired under warranty. This could have been a significant life threatening situation had I been traveling at high speeds and the brake system failed (i.e. exiting an Interstate, etc.).
Corrective Action:
Upon backing out of a parking spot a vehicle approached at a fast rate of speed. The rear cross-path sensor and emergency braking activated. This action caused the brake line to rupture and the brakes failed on the vehicle. I resumed reversing out of the parking spot and put the vehicle into Drive. Once I applied the brake, the pedal went to the floor with total brake system loss. The vehicle was towed to Armstrong Volkswagen in Gladstone, Oregon. The dealer found the rear passenger side brake like had ruptured due to it rubbing on the fuel filler neck shield. The sudden increase in brake line pressure caused the final failure of the brake line. The brake line was repaired under warranty. This could have been a significant life threatening situation had I been traveling at high speeds and the brake system failed (i.e. exiting an Interstate, etc.).
Additional Notes:
Upon backing out of a parking spot a vehicle approached at a fast rate of speed. The rear cross-path sensor and emergency braking activated. This action caused the brake line to rupture and the brakes failed on the vehicle. I resumed reversing out of the parking spot and put the vehicle into Drive. Once I applied the brake, the pedal went to the floor with total brake system loss. The vehicle was towed to Armstrong Volkswagen in Gladstone, Oregon. The dealer found the rear passenger side brake like had ruptured due to it rubbing on the fuel filler neck shield. The sudden increase in brake line pressure caused the final failure of the brake line. The brake line was repaired under warranty. This could have been a significant life threatening situation had I been traveling at high speeds and the brake system failed (i.e. exiting an Interstate, etc.).
Mfg Campaign: 11583517
Recall Date: Apr 17, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I replaced the rear brakes on this vehicle at 16,000 miles due to them prematurely wearing out and the were covered under an extended warranty due to known issue. I took the vehicle in for an oil change at 28,871 miles and was told the rear brakes were down to 2mm and needed to be changed as well as the rotors. This is only 12,000 miles since the last rear brake change and when I had the brake pads inspected at 23,000 miles they were fine. It appears there is a major defect in the rear brakes of the VW jetta since the front brake pads are fine. I was charged $522 after a discount to have the brakes and rotors replaced. I don't think it is reasonable for a car with only 28,871 miles to have already had to change the rear brake pads twice and the rotors at all.
Corrective Action:
I replaced the rear brakes on this vehicle at 16,000 miles due to them prematurely wearing out and the were covered under an extended warranty due to known issue. I took the vehicle in for an oil change at 28,871 miles and was told the rear brakes were down to 2mm and needed to be changed as well as the rotors. This is only 12,000 miles since the last rear brake change and when I had the brake pads inspected at 23,000 miles they were fine. It appears there is a major defect in the rear brakes of the VW jetta since the front brake pads are fine. I was charged $522 after a discount to have the brakes and rotors replaced. I don't think it is reasonable for a car with only 28,871 miles to have already had to change the rear brake pads twice and the rotors at all.
Additional Notes:
I replaced the rear brakes on this vehicle at 16,000 miles due to them prematurely wearing out and the were covered under an extended warranty due to known issue. I took the vehicle in for an oil change at 28,871 miles and was told the rear brakes were down to 2mm and needed to be changed as well as the rotors. This is only 12,000 miles since the last rear brake change and when I had the brake pads inspected at 23,000 miles they were fine. It appears there is a major defect in the rear brakes of the VW jetta since the front brake pads are fine. I was charged $522 after a discount to have the brakes and rotors replaced. I don't think it is reasonable for a car with only 28,871 miles to have already had to change the rear brake pads twice and the rotors at all.
Mfg Campaign: 11579040
Recall Date: Mar 23, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
My 2021 VW Jetta at 8 months old with 21305 miles had a grinding noise in the rear. Took it to the dealer Aug 9 2022 and was told the rear brakes and rotors needed to be replaced at my cost. I informed them I thought this was way too early to have to pay for brakes and that something must be wrong. They made me pay over $600. I later found out a TSB was issued by VW in Dec 2022 to extend brake coverage to 2 years 24,000 miles. I want my money back as they have now admitted there is an issue with the brakes. 14 months later in Oct 2023 same issue at 40,250. The dealer now informs me of this TSB and although it was intended to ONLY cover your first set of failing brakes, the Service advisor got the ok from the VW district manager to warranty them this time. Once again VW admitting to a problem with my vehicles parts and or manufacturing. The fact that they and the NHTSA know there is a problem with the electronic braking and they refuse to fix it is dumbfounding. My front pads at 41,250 have only used 3mm of the original 12 while the rear pads went through 2 complete sets or 24mm. This could not be more obvious it is a manufacturing defect as the rear pads are applied nearly 100% of time and the front nearly 0%. This is outrageously unacceptable and I demand my car be fixed properly and not be hassled with having to argue warranty issues every 15,000-20,000 miles for new pads and rotors. I will be contacting VW about the issue.
Corrective Action:
My 2021 VW Jetta at 8 months old with 21305 miles had a grinding noise in the rear. Took it to the dealer Aug 9 2022 and was told the rear brakes and rotors needed to be replaced at my cost. I informed them I thought this was way too early to have to pay for brakes and that something must be wrong. They made me pay over $600. I later found out a TSB was issued by VW in Dec 2022 to extend brake coverage to 2 years 24,000 miles. I want my money back as they have now admitted there is an issue with the brakes. 14 months later in Oct 2023 same issue at 40,250. The dealer now informs me of this TSB and although it was intended to ONLY cover your first set of failing brakes, the Service advisor got the ok from the VW district manager to warranty them this time. Once again VW admitting to a problem with my vehicles parts and or manufacturing. The fact that they and the NHTSA know there is a problem with the electronic braking and they refuse to fix it is dumbfounding. My front pads at 41,250 have only used 3mm of the original 12 while the rear pads went through 2 complete sets or 24mm. This could not be more obvious it is a manufacturing defect as the rear pads are applied nearly 100% of time and the front nearly 0%. This is outrageously unacceptable and I demand my car be fixed properly and not be hassled with having to argue warranty issues every 15,000-20,000 miles for new pads and rotors. I will be contacting VW about the issue.
Additional Notes:
My 2021 VW Jetta at 8 months old with 21305 miles had a grinding noise in the rear. Took it to the dealer Aug 9 2022 and was told the rear brakes and rotors needed to be replaced at my cost. I informed them I thought this was way too early to have to pay for brakes and that something must be wrong. They made me pay over $600. I later found out a TSB was issued by VW in Dec 2022 to extend brake coverage to 2 years 24,000 miles. I want my money back as they have now admitted there is an issue with the brakes. 14 months later in Oct 2023 same issue at 40,250. The dealer now informs me of this TSB and although it was intended to ONLY cover your first set of failing brakes, the Service advisor got the ok from the VW district manager to warranty them this time. Once again VW admitting to a problem with my vehicles parts and or manufacturing. The fact that they and the NHTSA know there is a problem with the electronic braking and they refuse to fix it is dumbfounding. My front pads at 41,250 have only used 3mm of the original 12 while the rear pads went through 2 complete sets or 24mm. This could not be more obvious it is a manufacturing defect as the rear pads are applied nearly 100% of time and the front nearly 0%. This is outrageously unacceptable and I demand my car be fixed properly and not be hassled with having to argue warranty issues every 15,000-20,000 miles for new pads and rotors. I will be contacting VW about the issue.
Mfg Campaign: 11577968
Recall Date: Mar 18, 2024
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