Complaints & Recalls
Consumer Complaints
104 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
Potential Consequences:
The contact owns a 2023 Volkswagen Taos equipped with Kumho Tires, Tire Line: Crugen HP71, Tire Size: 215/55/R18, DOT Number: [XXX]. The contact stated that the TPMS warning light was illuminated. The vehicle was taken to a local dealer and the warning light was reset. The contact stated that the failure had reoccurred. The contact stated that the tires were defective; however, the dealer refused to replace the tires. The tire manufacturer was not made aware of the failure. The tire failure mileage was unknown. The vehicle failure mileage was approximately 130,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The contact owns a 2023 Volkswagen Taos equipped with Kumho Tires, Tire Line: Crugen HP71, Tire Size: 215/55/R18, DOT Number: [XXX]. The contact stated that the TPMS warning light was illuminated. The vehicle was taken to a local dealer and the warning light was reset. The contact stated that the failure had reoccurred. The contact stated that the tires were defective; however, the dealer refused to replace the tires. The tire manufacturer was not made aware of the failure. The tire failure mileage was unknown. The vehicle failure mileage was approximately 130,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The contact owns a 2023 Volkswagen Taos equipped with Kumho Tires, Tire Line: Crugen HP71, Tire Size: 215/55/R18, DOT Number: [XXX]. The contact stated that the TPMS warning light was illuminated. The vehicle was taken to a local dealer and the warning light was reset. The contact stated that the failure had reoccurred. The contact stated that the tires were defective; however, the dealer refused to replace the tires. The tire manufacturer was not made aware of the failure. The tire failure mileage was unknown. The vehicle failure mileage was approximately 130,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11587740
Recall Date: May 8, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Defective braking system Persistent noise from brake pads and rotors After many attempts to fix the issue, dealer stated there is nothing further they can do
Corrective Action:
Defective braking system Persistent noise from brake pads and rotors After many attempts to fix the issue, dealer stated there is nothing further they can do
Additional Notes:
Defective braking system Persistent noise from brake pads and rotors After many attempts to fix the issue, dealer stated there is nothing further they can do
Mfg Campaign: 11585819
Recall Date: Apr 29, 2024
Volkswagen Group Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
Defective braking system Persistent noise from brake pads and rotors After many attempts to fix the issue, dealer stated there is nothing further they can do
Corrective Action:
Defective braking system Persistent noise from brake pads and rotors After many attempts to fix the issue, dealer stated there is nothing further they can do
Additional Notes:
Defective braking system Persistent noise from brake pads and rotors After many attempts to fix the issue, dealer stated there is nothing further they can do
Mfg Campaign: 11585819
Recall Date: Apr 29, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
The vehicle has less than 16,000 miles and the rear brake pads already need to be replaced. Volkswagen refuses to cover the replacement even though the brake pads should not have worn out so soon.
Corrective Action:
The vehicle has less than 16,000 miles and the rear brake pads already need to be replaced. Volkswagen refuses to cover the replacement even though the brake pads should not have worn out so soon.
Additional Notes:
The vehicle has less than 16,000 miles and the rear brake pads already need to be replaced. Volkswagen refuses to cover the replacement even though the brake pads should not have worn out so soon.
Mfg Campaign: 11566274
Recall Date: Jan 18, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
My brakes went bad in under 5,000 miles they replaced the rear and now the front brakes are making noise. I have had to go into the dealer twice to get my coolant replaced. It needs it again and I feel we should not have to keep going into the shop when there is a known head gasket issue.
Corrective Action:
My brakes went bad in under 5,000 miles they replaced the rear and now the front brakes are making noise. I have had to go into the dealer twice to get my coolant replaced. It needs it again and I feel we should not have to keep going into the shop when there is a known head gasket issue.
Additional Notes:
My brakes went bad in under 5,000 miles they replaced the rear and now the front brakes are making noise. I have had to go into the dealer twice to get my coolant replaced. It needs it again and I feel we should not have to keep going into the shop when there is a known head gasket issue.
Mfg Campaign: 11565732
Recall Date: Jan 16, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My brakes went bad in under 5,000 miles they replaced the rear and now the front brakes are making noise. I have had to go into the dealer twice to get my coolant replaced. It needs it again and I feel we should not have to keep going into the shop when there is a known head gasket issue.
Corrective Action:
My brakes went bad in under 5,000 miles they replaced the rear and now the front brakes are making noise. I have had to go into the dealer twice to get my coolant replaced. It needs it again and I feel we should not have to keep going into the shop when there is a known head gasket issue.
Additional Notes:
My brakes went bad in under 5,000 miles they replaced the rear and now the front brakes are making noise. I have had to go into the dealer twice to get my coolant replaced. It needs it again and I feel we should not have to keep going into the shop when there is a known head gasket issue.
Mfg Campaign: 11565732
Recall Date: Jan 16, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Red central warning light and coolant/temp light came on when leaving home. Blown head gasket at 10,150 miles. Car had no coolant, had to be towed. Dealer agress it's the head gasket. No ETA on parts at this time.
Corrective Action:
Red central warning light and coolant/temp light came on when leaving home. Blown head gasket at 10,150 miles. Car had no coolant, had to be towed. Dealer agress it's the head gasket. No ETA on parts at this time.
Additional Notes:
Red central warning light and coolant/temp light came on when leaving home. Blown head gasket at 10,150 miles. Car had no coolant, had to be towed. Dealer agress it's the head gasket. No ETA on parts at this time.
Mfg Campaign: 11562995
Recall Date: Jan 2, 2024
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Navigation system is frequently giving an incorrect location. This has been occurring since I purchased the vehicle in September. My concern is that if I needed to transport myself or another to emergency services or if I needed to let emergency services personnel know my location I would be unable to do so correctly. Incidents such as mine are not unique if you can see here on the Taos forum. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Navigation system is frequently giving an incorrect location. This has been occurring since I purchased the vehicle in September. My concern is that if I needed to transport myself or another to emergency services or if I needed to let emergency services personnel know my location I would be unable to do so correctly. Incidents such as mine are not unique if you can see here on the Taos forum. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Navigation system is frequently giving an incorrect location. This has been occurring since I purchased the vehicle in September. My concern is that if I needed to transport myself or another to emergency services or if I needed to let emergency services personnel know my location I would be unable to do so correctly. Incidents such as mine are not unique if you can see here on the Taos forum. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11562528
Recall Date: Dec 29, 2023
Volkswagen Group Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
Rear brake pads and rotors went out twice Noise coming front wheel at low speed Window goes down when you press up
Corrective Action:
Rear brake pads and rotors went out twice Noise coming front wheel at low speed Window goes down when you press up
Additional Notes:
Rear brake pads and rotors went out twice Noise coming front wheel at low speed Window goes down when you press up
Mfg Campaign: 11560804
Recall Date: Dec 18, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
Rear brake pads and rotors went out twice Noise coming front wheel at low speed Window goes down when you press up
Corrective Action:
Rear brake pads and rotors went out twice Noise coming front wheel at low speed Window goes down when you press up
Additional Notes:
Rear brake pads and rotors went out twice Noise coming front wheel at low speed Window goes down when you press up
Mfg Campaign: 11560804
Recall Date: Dec 18, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Rear brake pads and rotors went out twice Noise coming front wheel at low speed Window goes down when you press up
Corrective Action:
Rear brake pads and rotors went out twice Noise coming front wheel at low speed Window goes down when you press up
Additional Notes:
Rear brake pads and rotors went out twice Noise coming front wheel at low speed Window goes down when you press up
Mfg Campaign: 11560804
Recall Date: Dec 18, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Two months ago I noticed an issue with my 2023 VW Taos. VW topped off the fluids and told me to stop back in if it happened again. Three weeks later I was 200 miles from home and it happened again. I stopped in another VW dealer and they topped off the fluids and said if it happened again to bring it in. Today, December 15, 2023 I take my vehicle to the VW dealer with ~22,000 miles and the service advisor and mechanic come over to me and said "we are not allowing you to leave in your car today". I asked why and they said the head gasket is gone and the engine needs to be taken apart. They said corporate requires pictures of this because it is a known problem with this engine between 20K and 30K miles the engine head gasket cracks, coolant light enables, and the engine can blow. They gave me a loaner and said plan to be in the car for a few months as we have a back order on parts, corporate needs to review this, and it will take time as we must remove the engine to repair the gaskets that are in between the upper and lower sections. I come home and log into a VW Taos forum online to find 6,000 people reporting this same issue in the US and Canada. This has not been recalled, but it is obvious from the forum that models between 2019 and 2023 with this specific engine type has this issue and it is well known to VW but they're not recalling it. I don't want a car after the engine has come out and gone back in. They need to take my car back and keep it! How can this be allowed in America?
Corrective Action:
Two months ago I noticed an issue with my 2023 VW Taos. VW topped off the fluids and told me to stop back in if it happened again. Three weeks later I was 200 miles from home and it happened again. I stopped in another VW dealer and they topped off the fluids and said if it happened again to bring it in. Today, December 15, 2023 I take my vehicle to the VW dealer with ~22,000 miles and the service advisor and mechanic come over to me and said "we are not allowing you to leave in your car today". I asked why and they said the head gasket is gone and the engine needs to be taken apart. They said corporate requires pictures of this because it is a known problem with this engine between 20K and 30K miles the engine head gasket cracks, coolant light enables, and the engine can blow. They gave me a loaner and said plan to be in the car for a few months as we have a back order on parts, corporate needs to review this, and it will take time as we must remove the engine to repair the gaskets that are in between the upper and lower sections. I come home and log into a VW Taos forum online to find 6,000 people reporting this same issue in the US and Canada. This has not been recalled, but it is obvious from the forum that models between 2019 and 2023 with this specific engine type has this issue and it is well known to VW but they're not recalling it. I don't want a car after the engine has come out and gone back in. They need to take my car back and keep it! How can this be allowed in America?
Additional Notes:
Two months ago I noticed an issue with my 2023 VW Taos. VW topped off the fluids and told me to stop back in if it happened again. Three weeks later I was 200 miles from home and it happened again. I stopped in another VW dealer and they topped off the fluids and said if it happened again to bring it in. Today, December 15, 2023 I take my vehicle to the VW dealer with ~22,000 miles and the service advisor and mechanic come over to me and said "we are not allowing you to leave in your car today". I asked why and they said the head gasket is gone and the engine needs to be taken apart. They said corporate requires pictures of this because it is a known problem with this engine between 20K and 30K miles the engine head gasket cracks, coolant light enables, and the engine can blow. They gave me a loaner and said plan to be in the car for a few months as we have a back order on parts, corporate needs to review this, and it will take time as we must remove the engine to repair the gaskets that are in between the upper and lower sections. I come home and log into a VW Taos forum online to find 6,000 people reporting this same issue in the US and Canada. This has not been recalled, but it is obvious from the forum that models between 2019 and 2023 with this specific engine type has this issue and it is well known to VW but they're not recalling it. I don't want a car after the engine has come out and gone back in. They need to take my car back and keep it! How can this be allowed in America?
Mfg Campaign: 11560282
Recall Date: Dec 15, 2023
Volkswagen Group Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
While driving 65mph on fwy when the passenger side rear window SHATTERED! No rock, no bump, no shot, nothing. It absolutely imploded for no reason! The car was bought brand new ONE MONTH ago. It came with “factory tint” but it, too, disintegrated. I am very concerned about what caused this and when it may happen again. There is something really wrong with this window. The dealership says I will have to pay for it.
Corrective Action:
While driving 65mph on fwy when the passenger side rear window SHATTERED! No rock, no bump, no shot, nothing. It absolutely imploded for no reason! The car was bought brand new ONE MONTH ago. It came with “factory tint” but it, too, disintegrated. I am very concerned about what caused this and when it may happen again. There is something really wrong with this window. The dealership says I will have to pay for it.
Additional Notes:
While driving 65mph on fwy when the passenger side rear window SHATTERED! No rock, no bump, no shot, nothing. It absolutely imploded for no reason! The car was bought brand new ONE MONTH ago. It came with “factory tint” but it, too, disintegrated. I am very concerned about what caused this and when it may happen again. There is something really wrong with this window. The dealership says I will have to pay for it.
Mfg Campaign: 11559403
Recall Date: Dec 10, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Engine cooling system has lost coolant. Very concerned because it is not leaking or evaporating - has entered the engine.
Corrective Action:
Engine cooling system has lost coolant. Very concerned because it is not leaking or evaporating - has entered the engine.
Additional Notes:
Engine cooling system has lost coolant. Very concerned because it is not leaking or evaporating - has entered the engine.
Mfg Campaign: 11552227
Recall Date: Oct 27, 2023
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The throttle response from a stop in the Taos is not immediate. Sometimes it will take 2 seconds to react to throttle input. There have been times where you accelerate and it will go extremely slow ans then a sudden burst of acceleration. This can be extremely dangerous when pulling into a roadway with traffic. There is also not an immediate reaction when throttle is applied quickly at Highway speeds. Almost was hit 3 times while driving this car because it would not accelerate as expected.
Corrective Action:
The throttle response from a stop in the Taos is not immediate. Sometimes it will take 2 seconds to react to throttle input. There have been times where you accelerate and it will go extremely slow ans then a sudden burst of acceleration. This can be extremely dangerous when pulling into a roadway with traffic. There is also not an immediate reaction when throttle is applied quickly at Highway speeds. Almost was hit 3 times while driving this car because it would not accelerate as expected.
Additional Notes:
The throttle response from a stop in the Taos is not immediate. Sometimes it will take 2 seconds to react to throttle input. There have been times where you accelerate and it will go extremely slow ans then a sudden burst of acceleration. This can be extremely dangerous when pulling into a roadway with traffic. There is also not an immediate reaction when throttle is applied quickly at Highway speeds. Almost was hit 3 times while driving this car because it would not accelerate as expected.
Mfg Campaign: 11551257
Recall Date: Oct 22, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
After setting the emergency brake in wet conditions, rear pads fuse themselves to the rear rotors. When the E-Brake is disengaged, the car wont move. The solution is to stand on the gas until enough power dislodges the brake pads. After this exercise, there is a high spot on the rotors that needs to be scuffed off before normal operation resumes. This is a significant safety issue as many could try to dislodge the brakes and lose control when they unexpectedly release. I have taken to the dealer and have been told this is normal operation. A quick search of the internet yields others complaining about similar issues.
Corrective Action:
After setting the emergency brake in wet conditions, rear pads fuse themselves to the rear rotors. When the E-Brake is disengaged, the car wont move. The solution is to stand on the gas until enough power dislodges the brake pads. After this exercise, there is a high spot on the rotors that needs to be scuffed off before normal operation resumes. This is a significant safety issue as many could try to dislodge the brakes and lose control when they unexpectedly release. I have taken to the dealer and have been told this is normal operation. A quick search of the internet yields others complaining about similar issues.
Additional Notes:
After setting the emergency brake in wet conditions, rear pads fuse themselves to the rear rotors. When the E-Brake is disengaged, the car wont move. The solution is to stand on the gas until enough power dislodges the brake pads. After this exercise, there is a high spot on the rotors that needs to be scuffed off before normal operation resumes. This is a significant safety issue as many could try to dislodge the brakes and lose control when they unexpectedly release. I have taken to the dealer and have been told this is normal operation. A quick search of the internet yields others complaining about similar issues.
Mfg Campaign: 11547798
Recall Date: Oct 2, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Purchased a 2023 VW Taos SE on December 21st, 2022, with 11 miles on it. The first check engine light came on the end of January 2023 and it started having the acceleration lagging issue right before that. Dealer said it was a fuel issue and fixed it. Second check engine light was in March, dealer said to not top off the gas when pumping and fixed it. Third check engine light came on in April and VW Corporate's Service team got involved, claimed it was an emissions issue and fixed it. This entire time, the acceleration lagging issue continued sporadically. To the point you would have to floor the accelerator to get it to move, especially when changing lanes in traffic. Which a 2-3 second delay is dangerous! I had a car behind me honk, because the Taos was not accelerating. No matter what the dealer did to fix it, it did not work. Other issues include playlists not playing in Apple CarPlay, a rattle noise when accelerating, e-brake turning on by itself, air not blowing cold, dashboard and entertainment screens dimming for no reason and the smell of sulphur in the car. I followed Florida's Lemon Law and VW bought back and refunded me for the Taos as it is a bonafide lemon! This was my 6th VW and my last. The issues the Taos has reminds me of VW's timing chain tensioner lawsuit, which affected VW #5.
Corrective Action:
Purchased a 2023 VW Taos SE on December 21st, 2022, with 11 miles on it. The first check engine light came on the end of January 2023 and it started having the acceleration lagging issue right before that. Dealer said it was a fuel issue and fixed it. Second check engine light was in March, dealer said to not top off the gas when pumping and fixed it. Third check engine light came on in April and VW Corporate's Service team got involved, claimed it was an emissions issue and fixed it. This entire time, the acceleration lagging issue continued sporadically. To the point you would have to floor the accelerator to get it to move, especially when changing lanes in traffic. Which a 2-3 second delay is dangerous! I had a car behind me honk, because the Taos was not accelerating. No matter what the dealer did to fix it, it did not work. Other issues include playlists not playing in Apple CarPlay, a rattle noise when accelerating, e-brake turning on by itself, air not blowing cold, dashboard and entertainment screens dimming for no reason and the smell of sulphur in the car. I followed Florida's Lemon Law and VW bought back and refunded me for the Taos as it is a bonafide lemon! This was my 6th VW and my last. The issues the Taos has reminds me of VW's timing chain tensioner lawsuit, which affected VW #5.
Additional Notes:
Purchased a 2023 VW Taos SE on December 21st, 2022, with 11 miles on it. The first check engine light came on the end of January 2023 and it started having the acceleration lagging issue right before that. Dealer said it was a fuel issue and fixed it. Second check engine light was in March, dealer said to not top off the gas when pumping and fixed it. Third check engine light came on in April and VW Corporate's Service team got involved, claimed it was an emissions issue and fixed it. This entire time, the acceleration lagging issue continued sporadically. To the point you would have to floor the accelerator to get it to move, especially when changing lanes in traffic. Which a 2-3 second delay is dangerous! I had a car behind me honk, because the Taos was not accelerating. No matter what the dealer did to fix it, it did not work. Other issues include playlists not playing in Apple CarPlay, a rattle noise when accelerating, e-brake turning on by itself, air not blowing cold, dashboard and entertainment screens dimming for no reason and the smell of sulphur in the car. I followed Florida's Lemon Law and VW bought back and refunded me for the Taos as it is a bonafide lemon! This was my 6th VW and my last. The issues the Taos has reminds me of VW's timing chain tensioner lawsuit, which affected VW #5.
Mfg Campaign: 11542764
Recall Date: Sep 5, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Purchased a 2023 VW Taos SE on December 21st, 2022, with 11 miles on it. The first check engine light came on the end of January 2023 and it started having the acceleration lagging issue right before that. Dealer said it was a fuel issue and fixed it. Second check engine light was in March, dealer said to not top off the gas when pumping and fixed it. Third check engine light came on in April and VW Corporate's Service team got involved, claimed it was an emissions issue and fixed it. This entire time, the acceleration lagging issue continued sporadically. To the point you would have to floor the accelerator to get it to move, especially when changing lanes in traffic. Which a 2-3 second delay is dangerous! I had a car behind me honk, because the Taos was not accelerating. No matter what the dealer did to fix it, it did not work. Other issues include playlists not playing in Apple CarPlay, a rattle noise when accelerating, e-brake turning on by itself, air not blowing cold, dashboard and entertainment screens dimming for no reason and the smell of sulphur in the car. I followed Florida's Lemon Law and VW bought back and refunded me for the Taos as it is a bonafide lemon! This was my 6th VW and my last. The issues the Taos has reminds me of VW's timing chain tensioner lawsuit, which affected VW #5.
Corrective Action:
Purchased a 2023 VW Taos SE on December 21st, 2022, with 11 miles on it. The first check engine light came on the end of January 2023 and it started having the acceleration lagging issue right before that. Dealer said it was a fuel issue and fixed it. Second check engine light was in March, dealer said to not top off the gas when pumping and fixed it. Third check engine light came on in April and VW Corporate's Service team got involved, claimed it was an emissions issue and fixed it. This entire time, the acceleration lagging issue continued sporadically. To the point you would have to floor the accelerator to get it to move, especially when changing lanes in traffic. Which a 2-3 second delay is dangerous! I had a car behind me honk, because the Taos was not accelerating. No matter what the dealer did to fix it, it did not work. Other issues include playlists not playing in Apple CarPlay, a rattle noise when accelerating, e-brake turning on by itself, air not blowing cold, dashboard and entertainment screens dimming for no reason and the smell of sulphur in the car. I followed Florida's Lemon Law and VW bought back and refunded me for the Taos as it is a bonafide lemon! This was my 6th VW and my last. The issues the Taos has reminds me of VW's timing chain tensioner lawsuit, which affected VW #5.
Additional Notes:
Purchased a 2023 VW Taos SE on December 21st, 2022, with 11 miles on it. The first check engine light came on the end of January 2023 and it started having the acceleration lagging issue right before that. Dealer said it was a fuel issue and fixed it. Second check engine light was in March, dealer said to not top off the gas when pumping and fixed it. Third check engine light came on in April and VW Corporate's Service team got involved, claimed it was an emissions issue and fixed it. This entire time, the acceleration lagging issue continued sporadically. To the point you would have to floor the accelerator to get it to move, especially when changing lanes in traffic. Which a 2-3 second delay is dangerous! I had a car behind me honk, because the Taos was not accelerating. No matter what the dealer did to fix it, it did not work. Other issues include playlists not playing in Apple CarPlay, a rattle noise when accelerating, e-brake turning on by itself, air not blowing cold, dashboard and entertainment screens dimming for no reason and the smell of sulphur in the car. I followed Florida's Lemon Law and VW bought back and refunded me for the Taos as it is a bonafide lemon! This was my 6th VW and my last. The issues the Taos has reminds me of VW's timing chain tensioner lawsuit, which affected VW #5.
Mfg Campaign: 11542764
Recall Date: Sep 5, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Purchased a 2023 VW Taos SE on December 21st, 2022, with 11 miles on it. The first check engine light came on the end of January 2023 and it started having the acceleration lagging issue right before that. Dealer said it was a fuel issue and fixed it. Second check engine light was in March, dealer said to not top off the gas when pumping and fixed it. Third check engine light came on in April and VW Corporate's Service team got involved, claimed it was an emissions issue and fixed it. This entire time, the acceleration lagging issue continued sporadically. To the point you would have to floor the accelerator to get it to move, especially when changing lanes in traffic. Which a 2-3 second delay is dangerous! I had a car behind me honk, because the Taos was not accelerating. No matter what the dealer did to fix it, it did not work. Other issues include playlists not playing in Apple CarPlay, a rattle noise when accelerating, e-brake turning on by itself, air not blowing cold, dashboard and entertainment screens dimming for no reason and the smell of sulphur in the car. I followed Florida's Lemon Law and VW bought back and refunded me for the Taos as it is a bonafide lemon! This was my 6th VW and my last. The issues the Taos has reminds me of VW's timing chain tensioner lawsuit, which affected VW #5.
Corrective Action:
Purchased a 2023 VW Taos SE on December 21st, 2022, with 11 miles on it. The first check engine light came on the end of January 2023 and it started having the acceleration lagging issue right before that. Dealer said it was a fuel issue and fixed it. Second check engine light was in March, dealer said to not top off the gas when pumping and fixed it. Third check engine light came on in April and VW Corporate's Service team got involved, claimed it was an emissions issue and fixed it. This entire time, the acceleration lagging issue continued sporadically. To the point you would have to floor the accelerator to get it to move, especially when changing lanes in traffic. Which a 2-3 second delay is dangerous! I had a car behind me honk, because the Taos was not accelerating. No matter what the dealer did to fix it, it did not work. Other issues include playlists not playing in Apple CarPlay, a rattle noise when accelerating, e-brake turning on by itself, air not blowing cold, dashboard and entertainment screens dimming for no reason and the smell of sulphur in the car. I followed Florida's Lemon Law and VW bought back and refunded me for the Taos as it is a bonafide lemon! This was my 6th VW and my last. The issues the Taos has reminds me of VW's timing chain tensioner lawsuit, which affected VW #5.
Additional Notes:
Purchased a 2023 VW Taos SE on December 21st, 2022, with 11 miles on it. The first check engine light came on the end of January 2023 and it started having the acceleration lagging issue right before that. Dealer said it was a fuel issue and fixed it. Second check engine light was in March, dealer said to not top off the gas when pumping and fixed it. Third check engine light came on in April and VW Corporate's Service team got involved, claimed it was an emissions issue and fixed it. This entire time, the acceleration lagging issue continued sporadically. To the point you would have to floor the accelerator to get it to move, especially when changing lanes in traffic. Which a 2-3 second delay is dangerous! I had a car behind me honk, because the Taos was not accelerating. No matter what the dealer did to fix it, it did not work. Other issues include playlists not playing in Apple CarPlay, a rattle noise when accelerating, e-brake turning on by itself, air not blowing cold, dashboard and entertainment screens dimming for no reason and the smell of sulphur in the car. I followed Florida's Lemon Law and VW bought back and refunded me for the Taos as it is a bonafide lemon! This was my 6th VW and my last. The issues the Taos has reminds me of VW's timing chain tensioner lawsuit, which affected VW #5.
Mfg Campaign: 11542764
Recall Date: Sep 5, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2023 Volkswagen Taos. The contact stated while reversing, the contact depressed the brake pedal however, the vehicle failed to stop in a reasonable time. The auto-brake assist engaged, and the vehicle was able to come to a complete stop. The vehicle was taken to the dealer however, no cause for the failure was found. The failure reoccurred. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 10,000.
Corrective Action:
The contact owns a 2023 Volkswagen Taos. The contact stated while reversing, the contact depressed the brake pedal however, the vehicle failed to stop in a reasonable time. The auto-brake assist engaged, and the vehicle was able to come to a complete stop. The vehicle was taken to the dealer however, no cause for the failure was found. The failure reoccurred. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 10,000.
Additional Notes:
The contact owns a 2023 Volkswagen Taos. The contact stated while reversing, the contact depressed the brake pedal however, the vehicle failed to stop in a reasonable time. The auto-brake assist engaged, and the vehicle was able to come to a complete stop. The vehicle was taken to the dealer however, no cause for the failure was found. The failure reoccurred. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 10,000.
Mfg Campaign: 11542142
Recall Date: Sep 1, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury