Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Tiguan and 2018-2021 Tiguan long wheel base (LWB) vehicles. Due to incorrect installation instructions, the accessory rear hatch spoiler may be insufficiently attached to the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66N5
Recall Date: Apr 6, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Tiguan vehicles. During the repair of roof damage, an incorrect roof reinforcement assembly may have been installed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 51H5
Recall Date: Sep 23, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Tiguan LWB vehicles. In the event of a crash, one or both of the front seat belt's webbing may tear.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69BH
Recall Date: Nov 20, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 01D7
Recall Date: Sep 25, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017-2019 Golf Sportwagen, 2019 Jetta, 2015-2019 Golf, and 2018-2019 Tiguan vehicles. The rear coil springs may prematurely fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42J5
Recall Date: Mar 6, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas and Tiguan and 2019 Volkswagen Jetta vehicles that do not have keyless entry. The instrument cluster may not provide an audible warning to let the driver know that the key is still in the ignition when the door is open. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 90L3 / 90L4
Recall Date: Nov 26, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Tiguan vehicles. The LED module for the panoramic sunroof ambient light bar may short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 60D1
Recall Date: Jul 13, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas and Tiguan vehicles. In the event of a crash, the passenger frontal air bag may tear or not properly unfold during deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69W8 69W9
Recall Date: Jun 6, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Tiguan and Tiguan long wheel base (LWB) vehicles. The nut that holds the lower ball joint of the front wheel on each side of the vehicle may be loose or improperly tightened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 40N4/40N5
Recall Date: May 16, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Tiguan long wheelbase (LWB) vehicles. A lower loop of a rear shock absorber may separate from its base due to an incorrect welding process
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42i7
Recall Date: Apr 25, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Tiguan long wheel base (LWB) vehicles. The engine support bolts on these vehicles may not have been properly tightened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 10F7
Recall Date: Mar 8, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017-2018 Tiguan Limited vehicles. The front driver air bag installed on these vehicles may not be intended for use in vehicles sold in the United States. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69V2
Recall Date: Feb 9, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Tiguan long wheel base (LWB) vehicles. The back-up lights in the taillight assemblies may not be bright enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 94J9
Recall Date: Oct 18, 2017
Consumer Complaints
416 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
PURCHASED A 2018 VW TIGUAN SEL IN FEBUARY 2018. BROUGHT TO DEALER TWICE (SO FAR) AND BRINGING IT BACKI TOMORROW. HAS STAYED IN SHOP FOR 5 WEEKS SINCE PURCHASE. SERIOUS HESITATION WHEN ACCERLATING. MY WIFE REFUSES TO DRIVE THE VEHICLE IN FEAR OF HER LIFE !! (AND SO AM I) THESE CARS MUST BE STOPPED BEING SOLD...WILL NOT BE LONG BEFORE SOMEONE IS KILLED....
Corrective Action:
PURCHASED A 2018 VW TIGUAN SEL IN FEBUARY 2018. BROUGHT TO DEALER TWICE (SO FAR) AND BRINGING IT BACKI TOMORROW. HAS STAYED IN SHOP FOR 5 WEEKS SINCE PURCHASE. SERIOUS HESITATION WHEN ACCERLATING. MY WIFE REFUSES TO DRIVE THE VEHICLE IN FEAR OF HER LIFE !! (AND SO AM I) THESE CARS MUST BE STOPPED BEING SOLD...WILL NOT BE LONG BEFORE SOMEONE IS KILLED....
Additional Notes:
PURCHASED A 2018 VW TIGUAN SEL IN FEBUARY 2018. BROUGHT TO DEALER TWICE (SO FAR) AND BRINGING IT BACKI TOMORROW. HAS STAYED IN SHOP FOR 5 WEEKS SINCE PURCHASE. SERIOUS HESITATION WHEN ACCERLATING. MY WIFE REFUSES TO DRIVE THE VEHICLE IN FEAR OF HER LIFE !! (AND SO AM I) THESE CARS MUST BE STOPPED BEING SOLD...WILL NOT BE LONG BEFORE SOMEONE IS KILLED....
Mfg Campaign: 11142192
Recall Date: Oct 23, 2018
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
PURCHASED A 2018 VW TIGUAN SEL IN FEBUARY 2018. BROUGHT TO DEALER TWICE (SO FAR) AND BRINGING IT BACKI TOMORROW. HAS STAYED IN SHOP FOR 5 WEEKS SINCE PURCHASE. SERIOUS HESITATION WHEN ACCERLATING. MY WIFE REFUSES TO DRIVE THE VEHICLE IN FEAR OF HER LIFE !! (AND SO AM I) THESE CARS MUST BE STOPPED BEING SOLD...WILL NOT BE LONG BEFORE SOMEONE IS KILLED....
Corrective Action:
PURCHASED A 2018 VW TIGUAN SEL IN FEBUARY 2018. BROUGHT TO DEALER TWICE (SO FAR) AND BRINGING IT BACKI TOMORROW. HAS STAYED IN SHOP FOR 5 WEEKS SINCE PURCHASE. SERIOUS HESITATION WHEN ACCERLATING. MY WIFE REFUSES TO DRIVE THE VEHICLE IN FEAR OF HER LIFE !! (AND SO AM I) THESE CARS MUST BE STOPPED BEING SOLD...WILL NOT BE LONG BEFORE SOMEONE IS KILLED....
Additional Notes:
PURCHASED A 2018 VW TIGUAN SEL IN FEBUARY 2018. BROUGHT TO DEALER TWICE (SO FAR) AND BRINGING IT BACKI TOMORROW. HAS STAYED IN SHOP FOR 5 WEEKS SINCE PURCHASE. SERIOUS HESITATION WHEN ACCERLATING. MY WIFE REFUSES TO DRIVE THE VEHICLE IN FEAR OF HER LIFE !! (AND SO AM I) THESE CARS MUST BE STOPPED BEING SOLD...WILL NOT BE LONG BEFORE SOMEONE IS KILLED....
Mfg Campaign: 11142192
Recall Date: Oct 23, 2018
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
ON OCTOBER 11, 2018 I WAS DRIVING STRAIGHT DOWN A SIDE STREET TRAVELING 30 MILES AN HOUR I HEARD A LOUD BANG. I TURNED AROUND AND SAW MY SIDE MIRROR BROKEN AND SMASHED INTO THE SIDE OF MY CAR WINDOW. TO MY SURPRISE THERE WAS NO OTHER DAMAGE TO THE CAR. IT WAS ISOLATED TO THE SIDE MIRROR. I BROUGHT THE CAR TO THE DEALER. I EXPLAINED WHAT HAD HAPPENED AND THEY LOOKED AT THE SIDE MIRROR. THEY CAME BACK TO TELL ME THAT SOMETHING HIT MY CAR LIKE A ROCK OR STICK. I WAS SURPRISED AND SAID REALLY THE ROCK OR STICK ONLY HIT THE SIDE MIRROR AND PUSHED THE MIRROR INTO THE WINDOW? I SAID I BELIEVE THAT THE DEFROST, LANE CHANGE OR POWER MIRROR WIRING CAUSED THE EXPLOSION. IT WAS DETERMINED THAT IT WAS NOT COVERED BY THE WARRANTY AND ESTIMATED TO COST TO $1100. I HAD DEALER ORDER A NEW MIRROR. I SCHEDULED THE SERVICE AND CONFIRMED WITH THE DEALER THAT THE PART WAS READY. AN HOUR WAITING FOR THE CAR TO BE SERVICED THE SERVICE ADVISOR GOT ME FROM THE WAITING ROOM TO TELL ME THAT THE NEW PART THAT WAS ORDERED FROM VOLKSWAGEN AND PAINTED TO ORDER WAS DAMAGED! TO THE SERVICE ADVISOR INFORMED ME THAT THE SERVICE DEPARTMENT HAD A REPLACEMENT MIRROR THAT HAD BEEN ORDERED FOR ANOTHER CUSTOMER. SINCE THAT CUSTOMER HAD NOT SCHEDULED A TIME FOR SERVICE IT WAS GOING TO BE SENT OUT TO BE PAINTED FOR ME. I LEFT THE SERVICE DEPARTMENT WITH MY BROKEN MIRROR. WHILE DRIVING HOME I REALIZED, I HAD A PROBLEM WITH THE SIDE MIRROR, THE REPLACEMENT MIRROR CAME IN DAMAGED, AND ANOTHER CUSTOMER HAD A PROBLEM WITH A SIDE MIRROR. I CAN PROVIDE ADDITIONAL PICTURES.
Corrective Action:
ON OCTOBER 11, 2018 I WAS DRIVING STRAIGHT DOWN A SIDE STREET TRAVELING 30 MILES AN HOUR I HEARD A LOUD BANG. I TURNED AROUND AND SAW MY SIDE MIRROR BROKEN AND SMASHED INTO THE SIDE OF MY CAR WINDOW. TO MY SURPRISE THERE WAS NO OTHER DAMAGE TO THE CAR. IT WAS ISOLATED TO THE SIDE MIRROR. I BROUGHT THE CAR TO THE DEALER. I EXPLAINED WHAT HAD HAPPENED AND THEY LOOKED AT THE SIDE MIRROR. THEY CAME BACK TO TELL ME THAT SOMETHING HIT MY CAR LIKE A ROCK OR STICK. I WAS SURPRISED AND SAID REALLY THE ROCK OR STICK ONLY HIT THE SIDE MIRROR AND PUSHED THE MIRROR INTO THE WINDOW? I SAID I BELIEVE THAT THE DEFROST, LANE CHANGE OR POWER MIRROR WIRING CAUSED THE EXPLOSION. IT WAS DETERMINED THAT IT WAS NOT COVERED BY THE WARRANTY AND ESTIMATED TO COST TO $1100. I HAD DEALER ORDER A NEW MIRROR. I SCHEDULED THE SERVICE AND CONFIRMED WITH THE DEALER THAT THE PART WAS READY. AN HOUR WAITING FOR THE CAR TO BE SERVICED THE SERVICE ADVISOR GOT ME FROM THE WAITING ROOM TO TELL ME THAT THE NEW PART THAT WAS ORDERED FROM VOLKSWAGEN AND PAINTED TO ORDER WAS DAMAGED! TO THE SERVICE ADVISOR INFORMED ME THAT THE SERVICE DEPARTMENT HAD A REPLACEMENT MIRROR THAT HAD BEEN ORDERED FOR ANOTHER CUSTOMER. SINCE THAT CUSTOMER HAD NOT SCHEDULED A TIME FOR SERVICE IT WAS GOING TO BE SENT OUT TO BE PAINTED FOR ME. I LEFT THE SERVICE DEPARTMENT WITH MY BROKEN MIRROR. WHILE DRIVING HOME I REALIZED, I HAD A PROBLEM WITH THE SIDE MIRROR, THE REPLACEMENT MIRROR CAME IN DAMAGED, AND ANOTHER CUSTOMER HAD A PROBLEM WITH A SIDE MIRROR. I CAN PROVIDE ADDITIONAL PICTURES.
Additional Notes:
ON OCTOBER 11, 2018 I WAS DRIVING STRAIGHT DOWN A SIDE STREET TRAVELING 30 MILES AN HOUR I HEARD A LOUD BANG. I TURNED AROUND AND SAW MY SIDE MIRROR BROKEN AND SMASHED INTO THE SIDE OF MY CAR WINDOW. TO MY SURPRISE THERE WAS NO OTHER DAMAGE TO THE CAR. IT WAS ISOLATED TO THE SIDE MIRROR. I BROUGHT THE CAR TO THE DEALER. I EXPLAINED WHAT HAD HAPPENED AND THEY LOOKED AT THE SIDE MIRROR. THEY CAME BACK TO TELL ME THAT SOMETHING HIT MY CAR LIKE A ROCK OR STICK. I WAS SURPRISED AND SAID REALLY THE ROCK OR STICK ONLY HIT THE SIDE MIRROR AND PUSHED THE MIRROR INTO THE WINDOW? I SAID I BELIEVE THAT THE DEFROST, LANE CHANGE OR POWER MIRROR WIRING CAUSED THE EXPLOSION. IT WAS DETERMINED THAT IT WAS NOT COVERED BY THE WARRANTY AND ESTIMATED TO COST TO $1100. I HAD DEALER ORDER A NEW MIRROR. I SCHEDULED THE SERVICE AND CONFIRMED WITH THE DEALER THAT THE PART WAS READY. AN HOUR WAITING FOR THE CAR TO BE SERVICED THE SERVICE ADVISOR GOT ME FROM THE WAITING ROOM TO TELL ME THAT THE NEW PART THAT WAS ORDERED FROM VOLKSWAGEN AND PAINTED TO ORDER WAS DAMAGED! TO THE SERVICE ADVISOR INFORMED ME THAT THE SERVICE DEPARTMENT HAD A REPLACEMENT MIRROR THAT HAD BEEN ORDERED FOR ANOTHER CUSTOMER. SINCE THAT CUSTOMER HAD NOT SCHEDULED A TIME FOR SERVICE IT WAS GOING TO BE SENT OUT TO BE PAINTED FOR ME. I LEFT THE SERVICE DEPARTMENT WITH MY BROKEN MIRROR. WHILE DRIVING HOME I REALIZED, I HAD A PROBLEM WITH THE SIDE MIRROR, THE REPLACEMENT MIRROR CAME IN DAMAGED, AND ANOTHER CUSTOMER HAD A PROBLEM WITH A SIDE MIRROR. I CAN PROVIDE ADDITIONAL PICTURES.
Mfg Campaign: 11141871
Recall Date: Oct 22, 2018
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SUNROOF SHATTERED WHILE DRIVING DOWN THE FREEWAY AROUND TACOMA, WA. NO APPARENT CAUSE. THE SUNROOF IS PANORAMIC AND ONLY THE FRONT HALF SHATTERED.
Corrective Action:
SUNROOF SHATTERED WHILE DRIVING DOWN THE FREEWAY AROUND TACOMA, WA. NO APPARENT CAUSE. THE SUNROOF IS PANORAMIC AND ONLY THE FRONT HALF SHATTERED.
Additional Notes:
SUNROOF SHATTERED WHILE DRIVING DOWN THE FREEWAY AROUND TACOMA, WA. NO APPARENT CAUSE. THE SUNROOF IS PANORAMIC AND ONLY THE FRONT HALF SHATTERED.
Mfg Campaign: 11141050
Recall Date: Oct 17, 2018
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
RATTLING NOISE COMING FROM THE SEATBELT COLUMN. HAVE BROUGHT IN MY CAR AND SENT RECORDINGS OF THE NOISE AND THE DEALERSHIP SAID THEY CANNOT REPLICATE THE NOISE THEY NOW HAVE IT FOR THE 3 MRS TIME AND I HAVE SHARED U TUBE LINKS AND THE VW FORUM TO SHOW THEM THAT OTHER CUSTOMERS HAVE THE ISSUES
Corrective Action:
RATTLING NOISE COMING FROM THE SEATBELT COLUMN. HAVE BROUGHT IN MY CAR AND SENT RECORDINGS OF THE NOISE AND THE DEALERSHIP SAID THEY CANNOT REPLICATE THE NOISE THEY NOW HAVE IT FOR THE 3 MRS TIME AND I HAVE SHARED U TUBE LINKS AND THE VW FORUM TO SHOW THEM THAT OTHER CUSTOMERS HAVE THE ISSUES
Additional Notes:
RATTLING NOISE COMING FROM THE SEATBELT COLUMN. HAVE BROUGHT IN MY CAR AND SENT RECORDINGS OF THE NOISE AND THE DEALERSHIP SAID THEY CANNOT REPLICATE THE NOISE THEY NOW HAVE IT FOR THE 3 MRS TIME AND I HAVE SHARED U TUBE LINKS AND THE VW FORUM TO SHOW THEM THAT OTHER CUSTOMERS HAVE THE ISSUES
Mfg Campaign: 11141121
Recall Date: Oct 17, 2018
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
RATTLING NOISE COMING FROM THE SEATBELT COLUMN. HAVE BROUGHT IN MY CAR AND SENT RECORDINGS OF THE NOISE AND THE DEALERSHIP SAID THEY CANNOT REPLICATE THE NOISE THEY NOW HAVE IT FOR THE 3 MRS TIME AND I HAVE SHARED U TUBE LINKS AND THE VW FORUM TO SHOW THEM THAT OTHER CUSTOMERS HAVE THE ISSUES
Corrective Action:
RATTLING NOISE COMING FROM THE SEATBELT COLUMN. HAVE BROUGHT IN MY CAR AND SENT RECORDINGS OF THE NOISE AND THE DEALERSHIP SAID THEY CANNOT REPLICATE THE NOISE THEY NOW HAVE IT FOR THE 3 MRS TIME AND I HAVE SHARED U TUBE LINKS AND THE VW FORUM TO SHOW THEM THAT OTHER CUSTOMERS HAVE THE ISSUES
Additional Notes:
RATTLING NOISE COMING FROM THE SEATBELT COLUMN. HAVE BROUGHT IN MY CAR AND SENT RECORDINGS OF THE NOISE AND THE DEALERSHIP SAID THEY CANNOT REPLICATE THE NOISE THEY NOW HAVE IT FOR THE 3 MRS TIME AND I HAVE SHARED U TUBE LINKS AND THE VW FORUM TO SHOW THEM THAT OTHER CUSTOMERS HAVE THE ISSUES
Mfg Campaign: 11141121
Recall Date: Oct 17, 2018
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
INTERMITTENT CLICKING EMINATING FROM DRIVERS SIDE B PILLAR WITH OCCASIONAL CREAKING FROM VEHICLE FRAME IN THE SAME AREA. QUESTION AS TO SAFETY OF THE VEHICLES FRAME. THE CLICKING IS VERY IRRITATING AS IT IS NEXT TO DRIVERS EAR.
Corrective Action:
INTERMITTENT CLICKING EMINATING FROM DRIVERS SIDE B PILLAR WITH OCCASIONAL CREAKING FROM VEHICLE FRAME IN THE SAME AREA. QUESTION AS TO SAFETY OF THE VEHICLES FRAME. THE CLICKING IS VERY IRRITATING AS IT IS NEXT TO DRIVERS EAR.
Additional Notes:
INTERMITTENT CLICKING EMINATING FROM DRIVERS SIDE B PILLAR WITH OCCASIONAL CREAKING FROM VEHICLE FRAME IN THE SAME AREA. QUESTION AS TO SAFETY OF THE VEHICLES FRAME. THE CLICKING IS VERY IRRITATING AS IT IS NEXT TO DRIVERS EAR.
Mfg Campaign: 11140470
Recall Date: Oct 15, 2018
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
EVERYTIME I DRIVE WHEN ENGINE IS COLD, IT FEELS LIKE ENGINE IS GOING TO DIE. I CAN FEEL SMALL JERKING, LIKE CAR IS RUNNING OUT OF FUEL. FUEL TANK IS FULL. I READ MANY COMPLAINS AND FORMS, VW DOESN'T CARE. I CONTACTED THEM VIA TWITTER, NO RESPONSE YET.
Corrective Action:
EVERYTIME I DRIVE WHEN ENGINE IS COLD, IT FEELS LIKE ENGINE IS GOING TO DIE. I CAN FEEL SMALL JERKING, LIKE CAR IS RUNNING OUT OF FUEL. FUEL TANK IS FULL. I READ MANY COMPLAINS AND FORMS, VW DOESN'T CARE. I CONTACTED THEM VIA TWITTER, NO RESPONSE YET.
Additional Notes:
EVERYTIME I DRIVE WHEN ENGINE IS COLD, IT FEELS LIKE ENGINE IS GOING TO DIE. I CAN FEEL SMALL JERKING, LIKE CAR IS RUNNING OUT OF FUEL. FUEL TANK IS FULL. I READ MANY COMPLAINS AND FORMS, VW DOESN'T CARE. I CONTACTED THEM VIA TWITTER, NO RESPONSE YET.
Mfg Campaign: 11139961
Recall Date: Oct 12, 2018
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
THE VEHICLE HESITATES WHEN ACCELERATING FROM A STOP OR OCCASINGLY SURGES UNDER HEAVIER THROTTLE PRESSURE. THIS IS VERY DANGEROUS AND THE DEALERS ARE TELLING US THIS IS 'NORMAL' BEHAVIOR. I SEE THAT MANY DRIVERS HAVE REPORTED THIS ISSUE. DOES SOMEONE HAVE TO GET INJURED BEFORE WE GET TAKEN SERIOUSLY? VOLKSWAGEN NEEDS TO FIX THE PROBLEM WITH THE ENGINE NOW.
Corrective Action:
THE VEHICLE HESITATES WHEN ACCELERATING FROM A STOP OR OCCASINGLY SURGES UNDER HEAVIER THROTTLE PRESSURE. THIS IS VERY DANGEROUS AND THE DEALERS ARE TELLING US THIS IS 'NORMAL' BEHAVIOR. I SEE THAT MANY DRIVERS HAVE REPORTED THIS ISSUE. DOES SOMEONE HAVE TO GET INJURED BEFORE WE GET TAKEN SERIOUSLY? VOLKSWAGEN NEEDS TO FIX THE PROBLEM WITH THE ENGINE NOW.
Additional Notes:
THE VEHICLE HESITATES WHEN ACCELERATING FROM A STOP OR OCCASINGLY SURGES UNDER HEAVIER THROTTLE PRESSURE. THIS IS VERY DANGEROUS AND THE DEALERS ARE TELLING US THIS IS 'NORMAL' BEHAVIOR. I SEE THAT MANY DRIVERS HAVE REPORTED THIS ISSUE. DOES SOMEONE HAVE TO GET INJURED BEFORE WE GET TAKEN SERIOUSLY? VOLKSWAGEN NEEDS TO FIX THE PROBLEM WITH THE ENGINE NOW.
Mfg Campaign: 11132415
Recall Date: Oct 1, 2018
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
THE VEHICLE HESITATES WHEN ACCELERATING FROM A STOP OR OCCASINGLY SURGES UNDER HEAVIER THROTTLE PRESSURE. THIS IS VERY DANGEROUS AND THE DEALERS ARE TELLING US THIS IS 'NORMAL' BEHAVIOR. I SEE THAT MANY DRIVERS HAVE REPORTED THIS ISSUE. DOES SOMEONE HAVE TO GET INJURED BEFORE WE GET TAKEN SERIOUSLY? VOLKSWAGEN NEEDS TO FIX THE PROBLEM WITH THE ENGINE NOW.
Corrective Action:
THE VEHICLE HESITATES WHEN ACCELERATING FROM A STOP OR OCCASINGLY SURGES UNDER HEAVIER THROTTLE PRESSURE. THIS IS VERY DANGEROUS AND THE DEALERS ARE TELLING US THIS IS 'NORMAL' BEHAVIOR. I SEE THAT MANY DRIVERS HAVE REPORTED THIS ISSUE. DOES SOMEONE HAVE TO GET INJURED BEFORE WE GET TAKEN SERIOUSLY? VOLKSWAGEN NEEDS TO FIX THE PROBLEM WITH THE ENGINE NOW.
Additional Notes:
THE VEHICLE HESITATES WHEN ACCELERATING FROM A STOP OR OCCASINGLY SURGES UNDER HEAVIER THROTTLE PRESSURE. THIS IS VERY DANGEROUS AND THE DEALERS ARE TELLING US THIS IS 'NORMAL' BEHAVIOR. I SEE THAT MANY DRIVERS HAVE REPORTED THIS ISSUE. DOES SOMEONE HAVE TO GET INJURED BEFORE WE GET TAKEN SERIOUSLY? VOLKSWAGEN NEEDS TO FIX THE PROBLEM WITH THE ENGINE NOW.
Mfg Campaign: 11132415
Recall Date: Oct 1, 2018
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
SINCE BRAND NEW THERE IS A RATTLE COMING FROM THE DRIVER'S SIDE PILLAR. TAKEN TWICE TO VOLKSWAGEN SERVICE AND THE RATTLE STILL THERE. ALSO THE VEHICLE HAS SHUT OFF COMPLETELY ON TWO DIFFERENT OCCASIONS FORCING ME TO RESTART MY VEHICLE COMPLETELY. COLD STARTS VEHICLE DOES NOT ACCELERATE WELL, FEELS LIKE WHEN SOMEONE IS LEARNING HOW TO DRIVE A MANUAL CAR FOR THE FIRST TIME AND MISSES THE CLUTCH AND THE VEHICLE JUMPS. TAKEN TWICE TO VOLKSWAGEN SERVICE AND THEY SAID THEY ADJUSTED THE TRANSMISSION AND EVERYTHING IS WELL. AS SOON AS I DROVE OFF THE LOT IT BEGAN TO DO THE SAME THING. WORRIED THAT THE VEHICLE MAY SHUT OFF COMPLETELY AT AN INTERSECTION OR THAT THERE MAY NOT BE ENOUGH POWER DUE TO LAG WHEN NECESSARY.
Corrective Action:
SINCE BRAND NEW THERE IS A RATTLE COMING FROM THE DRIVER'S SIDE PILLAR. TAKEN TWICE TO VOLKSWAGEN SERVICE AND THE RATTLE STILL THERE. ALSO THE VEHICLE HAS SHUT OFF COMPLETELY ON TWO DIFFERENT OCCASIONS FORCING ME TO RESTART MY VEHICLE COMPLETELY. COLD STARTS VEHICLE DOES NOT ACCELERATE WELL, FEELS LIKE WHEN SOMEONE IS LEARNING HOW TO DRIVE A MANUAL CAR FOR THE FIRST TIME AND MISSES THE CLUTCH AND THE VEHICLE JUMPS. TAKEN TWICE TO VOLKSWAGEN SERVICE AND THEY SAID THEY ADJUSTED THE TRANSMISSION AND EVERYTHING IS WELL. AS SOON AS I DROVE OFF THE LOT IT BEGAN TO DO THE SAME THING. WORRIED THAT THE VEHICLE MAY SHUT OFF COMPLETELY AT AN INTERSECTION OR THAT THERE MAY NOT BE ENOUGH POWER DUE TO LAG WHEN NECESSARY.
Additional Notes:
SINCE BRAND NEW THERE IS A RATTLE COMING FROM THE DRIVER'S SIDE PILLAR. TAKEN TWICE TO VOLKSWAGEN SERVICE AND THE RATTLE STILL THERE. ALSO THE VEHICLE HAS SHUT OFF COMPLETELY ON TWO DIFFERENT OCCASIONS FORCING ME TO RESTART MY VEHICLE COMPLETELY. COLD STARTS VEHICLE DOES NOT ACCELERATE WELL, FEELS LIKE WHEN SOMEONE IS LEARNING HOW TO DRIVE A MANUAL CAR FOR THE FIRST TIME AND MISSES THE CLUTCH AND THE VEHICLE JUMPS. TAKEN TWICE TO VOLKSWAGEN SERVICE AND THEY SAID THEY ADJUSTED THE TRANSMISSION AND EVERYTHING IS WELL. AS SOON AS I DROVE OFF THE LOT IT BEGAN TO DO THE SAME THING. WORRIED THAT THE VEHICLE MAY SHUT OFF COMPLETELY AT AN INTERSECTION OR THAT THERE MAY NOT BE ENOUGH POWER DUE TO LAG WHEN NECESSARY.
Mfg Campaign: 11132662
Recall Date: Oct 1, 2018
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
SINCE BRAND NEW THERE IS A RATTLE COMING FROM THE DRIVER'S SIDE PILLAR. TAKEN TWICE TO VOLKSWAGEN SERVICE AND THE RATTLE STILL THERE. ALSO THE VEHICLE HAS SHUT OFF COMPLETELY ON TWO DIFFERENT OCCASIONS FORCING ME TO RESTART MY VEHICLE COMPLETELY. COLD STARTS VEHICLE DOES NOT ACCELERATE WELL, FEELS LIKE WHEN SOMEONE IS LEARNING HOW TO DRIVE A MANUAL CAR FOR THE FIRST TIME AND MISSES THE CLUTCH AND THE VEHICLE JUMPS. TAKEN TWICE TO VOLKSWAGEN SERVICE AND THEY SAID THEY ADJUSTED THE TRANSMISSION AND EVERYTHING IS WELL. AS SOON AS I DROVE OFF THE LOT IT BEGAN TO DO THE SAME THING. WORRIED THAT THE VEHICLE MAY SHUT OFF COMPLETELY AT AN INTERSECTION OR THAT THERE MAY NOT BE ENOUGH POWER DUE TO LAG WHEN NECESSARY.
Corrective Action:
SINCE BRAND NEW THERE IS A RATTLE COMING FROM THE DRIVER'S SIDE PILLAR. TAKEN TWICE TO VOLKSWAGEN SERVICE AND THE RATTLE STILL THERE. ALSO THE VEHICLE HAS SHUT OFF COMPLETELY ON TWO DIFFERENT OCCASIONS FORCING ME TO RESTART MY VEHICLE COMPLETELY. COLD STARTS VEHICLE DOES NOT ACCELERATE WELL, FEELS LIKE WHEN SOMEONE IS LEARNING HOW TO DRIVE A MANUAL CAR FOR THE FIRST TIME AND MISSES THE CLUTCH AND THE VEHICLE JUMPS. TAKEN TWICE TO VOLKSWAGEN SERVICE AND THEY SAID THEY ADJUSTED THE TRANSMISSION AND EVERYTHING IS WELL. AS SOON AS I DROVE OFF THE LOT IT BEGAN TO DO THE SAME THING. WORRIED THAT THE VEHICLE MAY SHUT OFF COMPLETELY AT AN INTERSECTION OR THAT THERE MAY NOT BE ENOUGH POWER DUE TO LAG WHEN NECESSARY.
Additional Notes:
SINCE BRAND NEW THERE IS A RATTLE COMING FROM THE DRIVER'S SIDE PILLAR. TAKEN TWICE TO VOLKSWAGEN SERVICE AND THE RATTLE STILL THERE. ALSO THE VEHICLE HAS SHUT OFF COMPLETELY ON TWO DIFFERENT OCCASIONS FORCING ME TO RESTART MY VEHICLE COMPLETELY. COLD STARTS VEHICLE DOES NOT ACCELERATE WELL, FEELS LIKE WHEN SOMEONE IS LEARNING HOW TO DRIVE A MANUAL CAR FOR THE FIRST TIME AND MISSES THE CLUTCH AND THE VEHICLE JUMPS. TAKEN TWICE TO VOLKSWAGEN SERVICE AND THEY SAID THEY ADJUSTED THE TRANSMISSION AND EVERYTHING IS WELL. AS SOON AS I DROVE OFF THE LOT IT BEGAN TO DO THE SAME THING. WORRIED THAT THE VEHICLE MAY SHUT OFF COMPLETELY AT AN INTERSECTION OR THAT THERE MAY NOT BE ENOUGH POWER DUE TO LAG WHEN NECESSARY.
Mfg Campaign: 11132662
Recall Date: Oct 1, 2018
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
THE BACKUP LIGHTS ON THIS CAR ARE ALMOST NON-EXISTANT AND EVEN WITH THE CAMERA ITS DIFFICULT TO SEE TO BACK UP. I WORRY THAT NO ONE NOTICES I AM BACKING UP AND THERFORE THIS COULD CAUSE AN ACCIDENT OR INJURY.
Corrective Action:
THE BACKUP LIGHTS ON THIS CAR ARE ALMOST NON-EXISTANT AND EVEN WITH THE CAMERA ITS DIFFICULT TO SEE TO BACK UP. I WORRY THAT NO ONE NOTICES I AM BACKING UP AND THERFORE THIS COULD CAUSE AN ACCIDENT OR INJURY.
Additional Notes:
THE BACKUP LIGHTS ON THIS CAR ARE ALMOST NON-EXISTANT AND EVEN WITH THE CAMERA ITS DIFFICULT TO SEE TO BACK UP. I WORRY THAT NO ONE NOTICES I AM BACKING UP AND THERFORE THIS COULD CAUSE AN ACCIDENT OR INJURY.
Mfg Campaign: 11132053
Recall Date: Sep 28, 2018
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
FROM A STOP, AND AT LOW SPEED, THE VEHICLE HESITATES VERY BADLY. AT TIMES, WITH THE GAS PEDAL TO THE FLOOR, THE CAR DOES NOT ACCELERATE FOR 2-3 SECONDS OR MORE--IT JUST COASTS. IN OTHER SITUATIONS, THE TRANSMISSION DOES NOT ENGAGE AT ALL, AND THE ENGINE REVS TO HIGH RPM. THIS HAS LED TO NEAR ACCIDENTS ON MULTIPLE OCCASIONS: WHEN CROSSING TRAFFIC TO MAKE A LEFT-HAND TURN, MERGING INTO TRAFFIC AFTER MAKING A RIGHT-HAND TURN, OR ATTEMPTING TO GET TO SPEED ENTERING A FREEWAY. FURTHER, THIS IS NOT HOW THE VEHICLE BEHAVED ON THE TEST-DRIVE. IF IT HAD, I WOULD NEVER HAVE PURCHASED IT. TO DATE, THE VEHICLE HAS SPENT MORE THAT 3 WEEKS IN THE SERVICE DEPARTMENT OF THE LOCAL VW DEALERSHIP. AFTER THIS PERIOD OF SERVICE, THE VEHICLE WAS RETURNED TO ME, AND I WAS TOLD THAT VW HAD DETERMINED THAT THIS IS A "FEATURE OF THE VEHICLE", AND THAT NOTHING MORE WOULD BE DONE TO ADDRESS THE PROBLEM. THIS IS A SAFETY HAZARD, AND A BAIT-AND-SWITCH.
Corrective Action:
FROM A STOP, AND AT LOW SPEED, THE VEHICLE HESITATES VERY BADLY. AT TIMES, WITH THE GAS PEDAL TO THE FLOOR, THE CAR DOES NOT ACCELERATE FOR 2-3 SECONDS OR MORE--IT JUST COASTS. IN OTHER SITUATIONS, THE TRANSMISSION DOES NOT ENGAGE AT ALL, AND THE ENGINE REVS TO HIGH RPM. THIS HAS LED TO NEAR ACCIDENTS ON MULTIPLE OCCASIONS: WHEN CROSSING TRAFFIC TO MAKE A LEFT-HAND TURN, MERGING INTO TRAFFIC AFTER MAKING A RIGHT-HAND TURN, OR ATTEMPTING TO GET TO SPEED ENTERING A FREEWAY. FURTHER, THIS IS NOT HOW THE VEHICLE BEHAVED ON THE TEST-DRIVE. IF IT HAD, I WOULD NEVER HAVE PURCHASED IT. TO DATE, THE VEHICLE HAS SPENT MORE THAT 3 WEEKS IN THE SERVICE DEPARTMENT OF THE LOCAL VW DEALERSHIP. AFTER THIS PERIOD OF SERVICE, THE VEHICLE WAS RETURNED TO ME, AND I WAS TOLD THAT VW HAD DETERMINED THAT THIS IS A "FEATURE OF THE VEHICLE", AND THAT NOTHING MORE WOULD BE DONE TO ADDRESS THE PROBLEM. THIS IS A SAFETY HAZARD, AND A BAIT-AND-SWITCH.
Additional Notes:
FROM A STOP, AND AT LOW SPEED, THE VEHICLE HESITATES VERY BADLY. AT TIMES, WITH THE GAS PEDAL TO THE FLOOR, THE CAR DOES NOT ACCELERATE FOR 2-3 SECONDS OR MORE--IT JUST COASTS. IN OTHER SITUATIONS, THE TRANSMISSION DOES NOT ENGAGE AT ALL, AND THE ENGINE REVS TO HIGH RPM. THIS HAS LED TO NEAR ACCIDENTS ON MULTIPLE OCCASIONS: WHEN CROSSING TRAFFIC TO MAKE A LEFT-HAND TURN, MERGING INTO TRAFFIC AFTER MAKING A RIGHT-HAND TURN, OR ATTEMPTING TO GET TO SPEED ENTERING A FREEWAY. FURTHER, THIS IS NOT HOW THE VEHICLE BEHAVED ON THE TEST-DRIVE. IF IT HAD, I WOULD NEVER HAVE PURCHASED IT. TO DATE, THE VEHICLE HAS SPENT MORE THAT 3 WEEKS IN THE SERVICE DEPARTMENT OF THE LOCAL VW DEALERSHIP. AFTER THIS PERIOD OF SERVICE, THE VEHICLE WAS RETURNED TO ME, AND I WAS TOLD THAT VW HAD DETERMINED THAT THIS IS A "FEATURE OF THE VEHICLE", AND THAT NOTHING MORE WOULD BE DONE TO ADDRESS THE PROBLEM. THIS IS A SAFETY HAZARD, AND A BAIT-AND-SWITCH.
Mfg Campaign: 11132095
Recall Date: Sep 28, 2018
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
08/24/2018- EPC LIGHT CAME ON SHORTLY AFTER I BEGAN MY MORNING COMMUTE WHILE DRIVING APPROX 45MPH ON CITY STREET. MY CAR SLOWED AND WOULD NOT ALLOW ACCELERATION, AS A SECOND WARNING LIGHT CAME ON STATING 'ENGINE SPEED MAX 3000RPM'. I WAS ABLE TO DRIVE BACK A SHORT DISTANCE AT A REDUCED SPEED WITH LIMITED ACCELERATION. HAD CAR TOWED FOR THE EARLIEST AVAILABLE APPOINTMENT ON 08/27/2018 AT A LOCAL VW SERVICE CENTER. TOLD TIMING CHAIN NEEDED TO BE REPLACED FOLLOWING A THOROUGH DIAGNOSTIC AND TSB. 09/21/2018- TOLD VW ENGINEER INSPECTED THE VEHICLE AFTER THE TIMING CHAIN FIX AND THE ECP LIGHT CAME BACK ON, SO IT WAS DETERMINED A FULL ENGINE REPLACEMENT WAS NEEDED. ALSO SAME DAY, VW CUSTOMER CARE REPRESENTATIVE INFORMED ME THAT MY PRIOR REQUEST FOR A VEHICLE REPLACEMENT/ REPURCHASE WAS DENIED, BUT WOULD BE RE-SUBMITTED WITH THE NEW INFORMATION TEGARDING THE ENGINE. 09/25/2018- VW CUSTOMER CARE REP NOTIFIED ME THAT A NEW ENGINE WAS ORDERED AND WAS ESTIMATED TO ARRIVE AT VW SERVICE WITHIN 10-12 BUSINESS DAYS. 09/26/2018- I NOTIFIED VW CUSTOMER CARE REP THAT I WANT TO BE CONTACTED AS SOON AS A DECISION FOR THE RE-SUBMITTED REPLACEMENT/REPURCHASE REQUEST IS MADE, AS I AM NOT COMFORTABLE DRIVING THIS VEHICLE DUE TO SAFETY CONCERNS (FAILURE TO ACCELERATE) AND RELIABILITY CONCERNS AFTER ENGINE FAILURE AT 5 MO./ 4575 MILES.
Corrective Action:
08/24/2018- EPC LIGHT CAME ON SHORTLY AFTER I BEGAN MY MORNING COMMUTE WHILE DRIVING APPROX 45MPH ON CITY STREET. MY CAR SLOWED AND WOULD NOT ALLOW ACCELERATION, AS A SECOND WARNING LIGHT CAME ON STATING 'ENGINE SPEED MAX 3000RPM'. I WAS ABLE TO DRIVE BACK A SHORT DISTANCE AT A REDUCED SPEED WITH LIMITED ACCELERATION. HAD CAR TOWED FOR THE EARLIEST AVAILABLE APPOINTMENT ON 08/27/2018 AT A LOCAL VW SERVICE CENTER. TOLD TIMING CHAIN NEEDED TO BE REPLACED FOLLOWING A THOROUGH DIAGNOSTIC AND TSB. 09/21/2018- TOLD VW ENGINEER INSPECTED THE VEHICLE AFTER THE TIMING CHAIN FIX AND THE ECP LIGHT CAME BACK ON, SO IT WAS DETERMINED A FULL ENGINE REPLACEMENT WAS NEEDED. ALSO SAME DAY, VW CUSTOMER CARE REPRESENTATIVE INFORMED ME THAT MY PRIOR REQUEST FOR A VEHICLE REPLACEMENT/ REPURCHASE WAS DENIED, BUT WOULD BE RE-SUBMITTED WITH THE NEW INFORMATION TEGARDING THE ENGINE. 09/25/2018- VW CUSTOMER CARE REP NOTIFIED ME THAT A NEW ENGINE WAS ORDERED AND WAS ESTIMATED TO ARRIVE AT VW SERVICE WITHIN 10-12 BUSINESS DAYS. 09/26/2018- I NOTIFIED VW CUSTOMER CARE REP THAT I WANT TO BE CONTACTED AS SOON AS A DECISION FOR THE RE-SUBMITTED REPLACEMENT/REPURCHASE REQUEST IS MADE, AS I AM NOT COMFORTABLE DRIVING THIS VEHICLE DUE TO SAFETY CONCERNS (FAILURE TO ACCELERATE) AND RELIABILITY CONCERNS AFTER ENGINE FAILURE AT 5 MO./ 4575 MILES.
Additional Notes:
08/24/2018- EPC LIGHT CAME ON SHORTLY AFTER I BEGAN MY MORNING COMMUTE WHILE DRIVING APPROX 45MPH ON CITY STREET. MY CAR SLOWED AND WOULD NOT ALLOW ACCELERATION, AS A SECOND WARNING LIGHT CAME ON STATING 'ENGINE SPEED MAX 3000RPM'. I WAS ABLE TO DRIVE BACK A SHORT DISTANCE AT A REDUCED SPEED WITH LIMITED ACCELERATION. HAD CAR TOWED FOR THE EARLIEST AVAILABLE APPOINTMENT ON 08/27/2018 AT A LOCAL VW SERVICE CENTER. TOLD TIMING CHAIN NEEDED TO BE REPLACED FOLLOWING A THOROUGH DIAGNOSTIC AND TSB. 09/21/2018- TOLD VW ENGINEER INSPECTED THE VEHICLE AFTER THE TIMING CHAIN FIX AND THE ECP LIGHT CAME BACK ON, SO IT WAS DETERMINED A FULL ENGINE REPLACEMENT WAS NEEDED. ALSO SAME DAY, VW CUSTOMER CARE REPRESENTATIVE INFORMED ME THAT MY PRIOR REQUEST FOR A VEHICLE REPLACEMENT/ REPURCHASE WAS DENIED, BUT WOULD BE RE-SUBMITTED WITH THE NEW INFORMATION TEGARDING THE ENGINE. 09/25/2018- VW CUSTOMER CARE REP NOTIFIED ME THAT A NEW ENGINE WAS ORDERED AND WAS ESTIMATED TO ARRIVE AT VW SERVICE WITHIN 10-12 BUSINESS DAYS. 09/26/2018- I NOTIFIED VW CUSTOMER CARE REP THAT I WANT TO BE CONTACTED AS SOON AS A DECISION FOR THE RE-SUBMITTED REPLACEMENT/REPURCHASE REQUEST IS MADE, AS I AM NOT COMFORTABLE DRIVING THIS VEHICLE DUE TO SAFETY CONCERNS (FAILURE TO ACCELERATE) AND RELIABILITY CONCERNS AFTER ENGINE FAILURE AT 5 MO./ 4575 MILES.
Mfg Campaign: 11131853
Recall Date: Sep 26, 2018
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DURING THE BACKING UP PROCESSS, THERE IS NO BEEPING OR LOUD NOISE INDICATOR, WITH THE BACK UP CAMERA'S, ALSO THERE IS NOT RELEASE BUTTON INSIDE THE VEHICLE NOR ON MY FOB, AND I THINK IT SHOULD BE. THANK YOU
Corrective Action:
DURING THE BACKING UP PROCESSS, THERE IS NO BEEPING OR LOUD NOISE INDICATOR, WITH THE BACK UP CAMERA'S, ALSO THERE IS NOT RELEASE BUTTON INSIDE THE VEHICLE NOR ON MY FOB, AND I THINK IT SHOULD BE. THANK YOU
Additional Notes:
DURING THE BACKING UP PROCESSS, THERE IS NO BEEPING OR LOUD NOISE INDICATOR, WITH THE BACK UP CAMERA'S, ALSO THERE IS NOT RELEASE BUTTON INSIDE THE VEHICLE NOR ON MY FOB, AND I THINK IT SHOULD BE. THANK YOU
Mfg Campaign: 11130512
Recall Date: Sep 20, 2018
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
VEHICLE WAS MAKING A SMALL ANNOYING RATTLING SOUND, EMANATING FROM THE DRIVER SIDE B-PILLAR, NEXT TO DRIVER'S HEAD. RATTLE HAD BEEN INTERMITTENT INITIALLY BUT BY 8,000 MILES ON THE VEHICLE THE RATTLE WAS ALMOST CONSTANT AT ANY SPEED WHILST BEING DRIVEN OVER ANY SURFACE SMOOTH OR OTHERWISE. WE TOOK THE VEHICLE TO OUR LOCAL VOLKSWAGEN DEALERSHIP AND IT HAS NOW BEEN THERE FOR 32 DAYS. A REPAIR WAS DONE, BUT THE RESULT WAS SATISFACTORY, SO THEY ARE TRYING TO REPAIR IT AGAIN.
Corrective Action:
VEHICLE WAS MAKING A SMALL ANNOYING RATTLING SOUND, EMANATING FROM THE DRIVER SIDE B-PILLAR, NEXT TO DRIVER'S HEAD. RATTLE HAD BEEN INTERMITTENT INITIALLY BUT BY 8,000 MILES ON THE VEHICLE THE RATTLE WAS ALMOST CONSTANT AT ANY SPEED WHILST BEING DRIVEN OVER ANY SURFACE SMOOTH OR OTHERWISE. WE TOOK THE VEHICLE TO OUR LOCAL VOLKSWAGEN DEALERSHIP AND IT HAS NOW BEEN THERE FOR 32 DAYS. A REPAIR WAS DONE, BUT THE RESULT WAS SATISFACTORY, SO THEY ARE TRYING TO REPAIR IT AGAIN.
Additional Notes:
VEHICLE WAS MAKING A SMALL ANNOYING RATTLING SOUND, EMANATING FROM THE DRIVER SIDE B-PILLAR, NEXT TO DRIVER'S HEAD. RATTLE HAD BEEN INTERMITTENT INITIALLY BUT BY 8,000 MILES ON THE VEHICLE THE RATTLE WAS ALMOST CONSTANT AT ANY SPEED WHILST BEING DRIVEN OVER ANY SURFACE SMOOTH OR OTHERWISE. WE TOOK THE VEHICLE TO OUR LOCAL VOLKSWAGEN DEALERSHIP AND IT HAS NOW BEEN THERE FOR 32 DAYS. A REPAIR WAS DONE, BUT THE RESULT WAS SATISFACTORY, SO THEY ARE TRYING TO REPAIR IT AGAIN.
Mfg Campaign: 11129852
Recall Date: Sep 17, 2018
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VEHICLE WAS MAKING A SMALL ANNOYING RATTLING SOUND, EMANATING FROM THE DRIVER SIDE B-PILLAR, NEXT TO DRIVER'S HEAD. RATTLE HAD BEEN INTERMITTENT INITIALLY BUT BY 8,000 MILES ON THE VEHICLE THE RATTLE WAS ALMOST CONSTANT AT ANY SPEED WHILST BEING DRIVEN OVER ANY SURFACE SMOOTH OR OTHERWISE. WE TOOK THE VEHICLE TO OUR LOCAL VOLKSWAGEN DEALERSHIP AND IT HAS NOW BEEN THERE FOR 32 DAYS. A REPAIR WAS DONE, BUT THE RESULT WAS SATISFACTORY, SO THEY ARE TRYING TO REPAIR IT AGAIN.
Corrective Action:
VEHICLE WAS MAKING A SMALL ANNOYING RATTLING SOUND, EMANATING FROM THE DRIVER SIDE B-PILLAR, NEXT TO DRIVER'S HEAD. RATTLE HAD BEEN INTERMITTENT INITIALLY BUT BY 8,000 MILES ON THE VEHICLE THE RATTLE WAS ALMOST CONSTANT AT ANY SPEED WHILST BEING DRIVEN OVER ANY SURFACE SMOOTH OR OTHERWISE. WE TOOK THE VEHICLE TO OUR LOCAL VOLKSWAGEN DEALERSHIP AND IT HAS NOW BEEN THERE FOR 32 DAYS. A REPAIR WAS DONE, BUT THE RESULT WAS SATISFACTORY, SO THEY ARE TRYING TO REPAIR IT AGAIN.
Additional Notes:
VEHICLE WAS MAKING A SMALL ANNOYING RATTLING SOUND, EMANATING FROM THE DRIVER SIDE B-PILLAR, NEXT TO DRIVER'S HEAD. RATTLE HAD BEEN INTERMITTENT INITIALLY BUT BY 8,000 MILES ON THE VEHICLE THE RATTLE WAS ALMOST CONSTANT AT ANY SPEED WHILST BEING DRIVEN OVER ANY SURFACE SMOOTH OR OTHERWISE. WE TOOK THE VEHICLE TO OUR LOCAL VOLKSWAGEN DEALERSHIP AND IT HAS NOW BEEN THERE FOR 32 DAYS. A REPAIR WAS DONE, BUT THE RESULT WAS SATISFACTORY, SO THEY ARE TRYING TO REPAIR IT AGAIN.
Mfg Campaign: 11129852
Recall Date: Sep 17, 2018
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
THE TIGUAN HAS BEEN HAVING ISSUES WITH HESITATION WHILE SHIFTING BETWEEN 1ST AND 2ND GEAR. YOU CAN FEEL AN IMMEDIATE LOSS OF POWER, LOSS OF BOOST AND A BUCKING FEELING WHILE IT SHIFTING. I'VE ALSO DRIVEN ANOTHER TIGUAN OF THE SAME YEAR AND THE ISSUE WAS PRESENT ON THAT SPECIFIC MODEL TOO. THIS ISSUE IS NOT ONLY AN ANNOYANCE BUT ALSO A SAFETY ISSUE WHILE MERGING OR TRYING TO ACCELERATE FROM A STOP.
Corrective Action:
THE TIGUAN HAS BEEN HAVING ISSUES WITH HESITATION WHILE SHIFTING BETWEEN 1ST AND 2ND GEAR. YOU CAN FEEL AN IMMEDIATE LOSS OF POWER, LOSS OF BOOST AND A BUCKING FEELING WHILE IT SHIFTING. I'VE ALSO DRIVEN ANOTHER TIGUAN OF THE SAME YEAR AND THE ISSUE WAS PRESENT ON THAT SPECIFIC MODEL TOO. THIS ISSUE IS NOT ONLY AN ANNOYANCE BUT ALSO A SAFETY ISSUE WHILE MERGING OR TRYING TO ACCELERATE FROM A STOP.
Additional Notes:
THE TIGUAN HAS BEEN HAVING ISSUES WITH HESITATION WHILE SHIFTING BETWEEN 1ST AND 2ND GEAR. YOU CAN FEEL AN IMMEDIATE LOSS OF POWER, LOSS OF BOOST AND A BUCKING FEELING WHILE IT SHIFTING. I'VE ALSO DRIVEN ANOTHER TIGUAN OF THE SAME YEAR AND THE ISSUE WAS PRESENT ON THAT SPECIFIC MODEL TOO. THIS ISSUE IS NOT ONLY AN ANNOYANCE BUT ALSO A SAFETY ISSUE WHILE MERGING OR TRYING TO ACCELERATE FROM A STOP.
Mfg Campaign: 11129599
Recall Date: Sep 14, 2018
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
THE TIGUAN HAS BEEN HAVING ISSUES WITH HESITATION WHILE SHIFTING BETWEEN 1ST AND 2ND GEAR. YOU CAN FEEL AN IMMEDIATE LOSS OF POWER, LOSS OF BOOST AND A BUCKING FEELING WHILE IT SHIFTING. I'VE ALSO DRIVEN ANOTHER TIGUAN OF THE SAME YEAR AND THE ISSUE WAS PRESENT ON THAT SPECIFIC MODEL TOO. THIS ISSUE IS NOT ONLY AN ANNOYANCE BUT ALSO A SAFETY ISSUE WHILE MERGING OR TRYING TO ACCELERATE FROM A STOP.
Corrective Action:
THE TIGUAN HAS BEEN HAVING ISSUES WITH HESITATION WHILE SHIFTING BETWEEN 1ST AND 2ND GEAR. YOU CAN FEEL AN IMMEDIATE LOSS OF POWER, LOSS OF BOOST AND A BUCKING FEELING WHILE IT SHIFTING. I'VE ALSO DRIVEN ANOTHER TIGUAN OF THE SAME YEAR AND THE ISSUE WAS PRESENT ON THAT SPECIFIC MODEL TOO. THIS ISSUE IS NOT ONLY AN ANNOYANCE BUT ALSO A SAFETY ISSUE WHILE MERGING OR TRYING TO ACCELERATE FROM A STOP.
Additional Notes:
THE TIGUAN HAS BEEN HAVING ISSUES WITH HESITATION WHILE SHIFTING BETWEEN 1ST AND 2ND GEAR. YOU CAN FEEL AN IMMEDIATE LOSS OF POWER, LOSS OF BOOST AND A BUCKING FEELING WHILE IT SHIFTING. I'VE ALSO DRIVEN ANOTHER TIGUAN OF THE SAME YEAR AND THE ISSUE WAS PRESENT ON THAT SPECIFIC MODEL TOO. THIS ISSUE IS NOT ONLY AN ANNOYANCE BUT ALSO A SAFETY ISSUE WHILE MERGING OR TRYING TO ACCELERATE FROM A STOP.
Mfg Campaign: 11129599
Recall Date: Sep 14, 2018
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