Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Tiguan and 2018-2021 Tiguan long wheel base (LWB) vehicles. Due to incorrect installation instructions, the accessory rear hatch spoiler may be insufficiently attached to the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66N5
Recall Date: Apr 6, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Tiguan vehicles. During the repair of roof damage, an incorrect roof reinforcement assembly may have been installed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 51H5
Recall Date: Sep 23, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Tiguan LWB vehicles. In the event of a crash, one or both of the front seat belt's webbing may tear.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69BH
Recall Date: Nov 20, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 01D7
Recall Date: Sep 25, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017-2019 Golf Sportwagen, 2019 Jetta, 2015-2019 Golf, and 2018-2019 Tiguan vehicles. The rear coil springs may prematurely fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42J5
Recall Date: Mar 6, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas and Tiguan and 2019 Volkswagen Jetta vehicles that do not have keyless entry. The instrument cluster may not provide an audible warning to let the driver know that the key is still in the ignition when the door is open. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 90L3 / 90L4
Recall Date: Nov 26, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Tiguan vehicles. The LED module for the panoramic sunroof ambient light bar may short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 60D1
Recall Date: Jul 13, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas and Tiguan vehicles. In the event of a crash, the passenger frontal air bag may tear or not properly unfold during deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69W8 69W9
Recall Date: Jun 6, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Tiguan and Tiguan long wheel base (LWB) vehicles. The nut that holds the lower ball joint of the front wheel on each side of the vehicle may be loose or improperly tightened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 40N4/40N5
Recall Date: May 16, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Tiguan long wheelbase (LWB) vehicles. A lower loop of a rear shock absorber may separate from its base due to an incorrect welding process
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42i7
Recall Date: Apr 25, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Tiguan long wheel base (LWB) vehicles. The engine support bolts on these vehicles may not have been properly tightened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 10F7
Recall Date: Mar 8, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017-2018 Tiguan Limited vehicles. The front driver air bag installed on these vehicles may not be intended for use in vehicles sold in the United States. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69V2
Recall Date: Feb 9, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Tiguan long wheel base (LWB) vehicles. The back-up lights in the taillight assemblies may not be bright enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 94J9
Recall Date: Oct 18, 2017
Consumer Complaints
416 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: CRASH IMMINENT BRAKING
Potential Consequences:
The contact owns a 2018 Volkswagen Tiguan. The contact stated that while the cruise control was activated with a vehicle in the lane directly next to the vehicle or two lanes over, the Collision Avoidance System would determine that the vehicles were too close and the Crash Imminent Braking System would activate and stop the vehicle. The issue most recently occurred while driving 70 MPH causing the contact to aggressively depress the accelerator pedal. The contact took the vehicle to the dealer who informed him that there was no malfunction detected. The contact spoke to the manufacturer who informed him that the issue was known however, there was no recall on the VIN for the failure. The approximate failure mileage was 20,000.
Corrective Action:
The contact owns a 2018 Volkswagen Tiguan. The contact stated that while the cruise control was activated with a vehicle in the lane directly next to the vehicle or two lanes over, the Collision Avoidance System would determine that the vehicles were too close and the Crash Imminent Braking System would activate and stop the vehicle. The issue most recently occurred while driving 70 MPH causing the contact to aggressively depress the accelerator pedal. The contact took the vehicle to the dealer who informed him that there was no malfunction detected. The contact spoke to the manufacturer who informed him that the issue was known however, there was no recall on the VIN for the failure. The approximate failure mileage was 20,000.
Additional Notes:
The contact owns a 2018 Volkswagen Tiguan. The contact stated that while the cruise control was activated with a vehicle in the lane directly next to the vehicle or two lanes over, the Collision Avoidance System would determine that the vehicles were too close and the Crash Imminent Braking System would activate and stop the vehicle. The issue most recently occurred while driving 70 MPH causing the contact to aggressively depress the accelerator pedal. The contact took the vehicle to the dealer who informed him that there was no malfunction detected. The contact spoke to the manufacturer who informed him that the issue was known however, there was no recall on the VIN for the failure. The approximate failure mileage was 20,000.
Mfg Campaign: 11440219
Recall Date: Nov 12, 2021
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
During the life of a 48 month lease, the EPC and emissions control module failed four times, placing the vehicle out of service for at least 40-days total. When these components failed, a message popped up stating there was a 4000 RPM max. The ability to accelerate was immediately lost, and actually the vehicle not let me exceed 2000 RPMs. I had to pull over and restart the engine in order to continue my journey. This was extremely hazardous.
Corrective Action:
During the life of a 48 month lease, the EPC and emissions control module failed four times, placing the vehicle out of service for at least 40-days total. When these components failed, a message popped up stating there was a 4000 RPM max. The ability to accelerate was immediately lost, and actually the vehicle not let me exceed 2000 RPMs. I had to pull over and restart the engine in order to continue my journey. This was extremely hazardous.
Additional Notes:
During the life of a 48 month lease, the EPC and emissions control module failed four times, placing the vehicle out of service for at least 40-days total. When these components failed, a message popped up stating there was a 4000 RPM max. The ability to accelerate was immediately lost, and actually the vehicle not let me exceed 2000 RPMs. I had to pull over and restart the engine in order to continue my journey. This was extremely hazardous.
Mfg Campaign: 11438382
Recall Date: Oct 27, 2021
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
My VW Tiguan was out of alignment, as happens to every car. Unfortunately, the VW Dealership informed me that I cannot get a simple alignment for $100 because VW requires calibration of the Adaptive Cruise Control any time an alignment is done. I could not find this anywhere in the Owner's Manual, nor are there any other warnings on the car or in any paperwork I signed. The VW dealership wanted an additional $400.00 (for a total exceeding $500) to provide both services. I am concerned about this 1) because VW does not communicate that this is a limitation of the ACC system, and 2) while an alignment should be the customer's responsibility to pay for, calibrating the ACC system should not. Anyone could go get an alignment done at a tire or brake shop for about $100 - what happens if they try to use their ACC afterwards and an accident happens? VW should cover ACC calibration as part of the limited warranty, and clearly warn customers not to perform one service without the other.
Corrective Action:
My VW Tiguan was out of alignment, as happens to every car. Unfortunately, the VW Dealership informed me that I cannot get a simple alignment for $100 because VW requires calibration of the Adaptive Cruise Control any time an alignment is done. I could not find this anywhere in the Owner's Manual, nor are there any other warnings on the car or in any paperwork I signed. The VW dealership wanted an additional $400.00 (for a total exceeding $500) to provide both services. I am concerned about this 1) because VW does not communicate that this is a limitation of the ACC system, and 2) while an alignment should be the customer's responsibility to pay for, calibrating the ACC system should not. Anyone could go get an alignment done at a tire or brake shop for about $100 - what happens if they try to use their ACC afterwards and an accident happens? VW should cover ACC calibration as part of the limited warranty, and clearly warn customers not to perform one service without the other.
Additional Notes:
My VW Tiguan was out of alignment, as happens to every car. Unfortunately, the VW Dealership informed me that I cannot get a simple alignment for $100 because VW requires calibration of the Adaptive Cruise Control any time an alignment is done. I could not find this anywhere in the Owner's Manual, nor are there any other warnings on the car or in any paperwork I signed. The VW dealership wanted an additional $400.00 (for a total exceeding $500) to provide both services. I am concerned about this 1) because VW does not communicate that this is a limitation of the ACC system, and 2) while an alignment should be the customer's responsibility to pay for, calibrating the ACC system should not. Anyone could go get an alignment done at a tire or brake shop for about $100 - what happens if they try to use their ACC afterwards and an accident happens? VW should cover ACC calibration as part of the limited warranty, and clearly warn customers not to perform one service without the other.
Mfg Campaign: 11438385
Recall Date: Oct 27, 2021
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
My VW Tiguan was out of alignment, as happens to every car. Unfortunately, the VW Dealership informed me that I cannot get a simple alignment for $100 because VW requires calibration of the Adaptive Cruise Control any time an alignment is done. I could not find this anywhere in the Owner's Manual, nor are there any other warnings on the car or in any paperwork I signed. The VW dealership wanted an additional $400.00 (for a total exceeding $500) to provide both services. I am concerned about this 1) because VW does not communicate that this is a limitation of the ACC system, and 2) while an alignment should be the customer's responsibility to pay for, calibrating the ACC system should not. Anyone could go get an alignment done at a tire or brake shop for about $100 - what happens if they try to use their ACC afterwards and an accident happens? VW should cover ACC calibration as part of the limited warranty, and clearly warn customers not to perform one service without the other.
Corrective Action:
My VW Tiguan was out of alignment, as happens to every car. Unfortunately, the VW Dealership informed me that I cannot get a simple alignment for $100 because VW requires calibration of the Adaptive Cruise Control any time an alignment is done. I could not find this anywhere in the Owner's Manual, nor are there any other warnings on the car or in any paperwork I signed. The VW dealership wanted an additional $400.00 (for a total exceeding $500) to provide both services. I am concerned about this 1) because VW does not communicate that this is a limitation of the ACC system, and 2) while an alignment should be the customer's responsibility to pay for, calibrating the ACC system should not. Anyone could go get an alignment done at a tire or brake shop for about $100 - what happens if they try to use their ACC afterwards and an accident happens? VW should cover ACC calibration as part of the limited warranty, and clearly warn customers not to perform one service without the other.
Additional Notes:
My VW Tiguan was out of alignment, as happens to every car. Unfortunately, the VW Dealership informed me that I cannot get a simple alignment for $100 because VW requires calibration of the Adaptive Cruise Control any time an alignment is done. I could not find this anywhere in the Owner's Manual, nor are there any other warnings on the car or in any paperwork I signed. The VW dealership wanted an additional $400.00 (for a total exceeding $500) to provide both services. I am concerned about this 1) because VW does not communicate that this is a limitation of the ACC system, and 2) while an alignment should be the customer's responsibility to pay for, calibrating the ACC system should not. Anyone could go get an alignment done at a tire or brake shop for about $100 - what happens if they try to use their ACC afterwards and an accident happens? VW should cover ACC calibration as part of the limited warranty, and clearly warn customers not to perform one service without the other.
Mfg Campaign: 11438385
Recall Date: Oct 27, 2021
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
This vehicle's forward collision warning system is inaccurate and dangerous. It is very prone to errant activation. At least once a month, the vehicle's collision system would detect objects that were not there (often, when there was no traffic and also no roadway barriers like guardrails). These activations would result in the vehicle slamming on it's breaks, which culminated in warped brakes and premature wear on the vehicle. It was also hazardous to any vehicles driving behind me, as well as occupants of the vehicle - due to sudden jarring. My local VW dealer acknowledged this is a common problem with no solution, and not worth doing diagnostics on.
Corrective Action:
This vehicle's forward collision warning system is inaccurate and dangerous. It is very prone to errant activation. At least once a month, the vehicle's collision system would detect objects that were not there (often, when there was no traffic and also no roadway barriers like guardrails). These activations would result in the vehicle slamming on it's breaks, which culminated in warped brakes and premature wear on the vehicle. It was also hazardous to any vehicles driving behind me, as well as occupants of the vehicle - due to sudden jarring. My local VW dealer acknowledged this is a common problem with no solution, and not worth doing diagnostics on.
Additional Notes:
This vehicle's forward collision warning system is inaccurate and dangerous. It is very prone to errant activation. At least once a month, the vehicle's collision system would detect objects that were not there (often, when there was no traffic and also no roadway barriers like guardrails). These activations would result in the vehicle slamming on it's breaks, which culminated in warped brakes and premature wear on the vehicle. It was also hazardous to any vehicles driving behind me, as well as occupants of the vehicle - due to sudden jarring. My local VW dealer acknowledged this is a common problem with no solution, and not worth doing diagnostics on.
Mfg Campaign: 11438386
Recall Date: Oct 27, 2021
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
The vehicle has had multiple issues with uneven and premature wearing of the brakes. Brake shop determined it was possibly the result of defective calipers. The inside and outside pads wore completely differently on every axle. Brakes wore out prematurely at 35k. I am suspicious that this also may have been caused by the forward collision warning system's proclivity to errantly activate, thus forcefully slamming on the brakes.
Corrective Action:
The vehicle has had multiple issues with uneven and premature wearing of the brakes. Brake shop determined it was possibly the result of defective calipers. The inside and outside pads wore completely differently on every axle. Brakes wore out prematurely at 35k. I am suspicious that this also may have been caused by the forward collision warning system's proclivity to errantly activate, thus forcefully slamming on the brakes.
Additional Notes:
The vehicle has had multiple issues with uneven and premature wearing of the brakes. Brake shop determined it was possibly the result of defective calipers. The inside and outside pads wore completely differently on every axle. Brakes wore out prematurely at 35k. I am suspicious that this also may have been caused by the forward collision warning system's proclivity to errantly activate, thus forcefully slamming on the brakes.
Mfg Campaign: 11438387
Recall Date: Oct 27, 2021
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
This vehicle has significant, but intermittent issues with acceleration; it seems mostly when the AC is on or it is cold out (below 40). Vehicle will hesitate, or entirely not respond, to the gas pedal. When this occurs, acceleration is even less predictable (and slower) than a diesel truck. When it does not occur, the acceleration was zippy and fast. Unfortunately, this erratic lag is extremely dangerous - especially when attempting to merge on the highway. I can step on the gas repeatedly and nothing happens, but then the car will accelerate in a manner which feels out of control. Driving in "sport" mode seems to prevent this, so I am inclined to think there is an issue with how the vehicle has been programmed - versus a mechanical issue with the engine. I know some "Eco" modes tend to make cars less responsive to acceleration (in order to save fuel) but this is extreme.
Corrective Action:
This vehicle has significant, but intermittent issues with acceleration; it seems mostly when the AC is on or it is cold out (below 40). Vehicle will hesitate, or entirely not respond, to the gas pedal. When this occurs, acceleration is even less predictable (and slower) than a diesel truck. When it does not occur, the acceleration was zippy and fast. Unfortunately, this erratic lag is extremely dangerous - especially when attempting to merge on the highway. I can step on the gas repeatedly and nothing happens, but then the car will accelerate in a manner which feels out of control. Driving in "sport" mode seems to prevent this, so I am inclined to think there is an issue with how the vehicle has been programmed - versus a mechanical issue with the engine. I know some "Eco" modes tend to make cars less responsive to acceleration (in order to save fuel) but this is extreme.
Additional Notes:
This vehicle has significant, but intermittent issues with acceleration; it seems mostly when the AC is on or it is cold out (below 40). Vehicle will hesitate, or entirely not respond, to the gas pedal. When this occurs, acceleration is even less predictable (and slower) than a diesel truck. When it does not occur, the acceleration was zippy and fast. Unfortunately, this erratic lag is extremely dangerous - especially when attempting to merge on the highway. I can step on the gas repeatedly and nothing happens, but then the car will accelerate in a manner which feels out of control. Driving in "sport" mode seems to prevent this, so I am inclined to think there is an issue with how the vehicle has been programmed - versus a mechanical issue with the engine. I know some "Eco" modes tend to make cars less responsive to acceleration (in order to save fuel) but this is extreme.
Mfg Campaign: 11438390
Recall Date: Oct 27, 2021
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
This vehicle has significant, but intermittent issues with acceleration; it seems mostly when the AC is on or it is cold out (below 40). Vehicle will hesitate, or entirely not respond, to the gas pedal. When this occurs, acceleration is even less predictable (and slower) than a diesel truck. When it does not occur, the acceleration was zippy and fast. Unfortunately, this erratic lag is extremely dangerous - especially when attempting to merge on the highway. I can step on the gas repeatedly and nothing happens, but then the car will accelerate in a manner which feels out of control. Driving in "sport" mode seems to prevent this, so I am inclined to think there is an issue with how the vehicle has been programmed - versus a mechanical issue with the engine. I know some "Eco" modes tend to make cars less responsive to acceleration (in order to save fuel) but this is extreme.
Corrective Action:
This vehicle has significant, but intermittent issues with acceleration; it seems mostly when the AC is on or it is cold out (below 40). Vehicle will hesitate, or entirely not respond, to the gas pedal. When this occurs, acceleration is even less predictable (and slower) than a diesel truck. When it does not occur, the acceleration was zippy and fast. Unfortunately, this erratic lag is extremely dangerous - especially when attempting to merge on the highway. I can step on the gas repeatedly and nothing happens, but then the car will accelerate in a manner which feels out of control. Driving in "sport" mode seems to prevent this, so I am inclined to think there is an issue with how the vehicle has been programmed - versus a mechanical issue with the engine. I know some "Eco" modes tend to make cars less responsive to acceleration (in order to save fuel) but this is extreme.
Additional Notes:
This vehicle has significant, but intermittent issues with acceleration; it seems mostly when the AC is on or it is cold out (below 40). Vehicle will hesitate, or entirely not respond, to the gas pedal. When this occurs, acceleration is even less predictable (and slower) than a diesel truck. When it does not occur, the acceleration was zippy and fast. Unfortunately, this erratic lag is extremely dangerous - especially when attempting to merge on the highway. I can step on the gas repeatedly and nothing happens, but then the car will accelerate in a manner which feels out of control. Driving in "sport" mode seems to prevent this, so I am inclined to think there is an issue with how the vehicle has been programmed - versus a mechanical issue with the engine. I know some "Eco" modes tend to make cars less responsive to acceleration (in order to save fuel) but this is extreme.
Mfg Campaign: 11438390
Recall Date: Oct 27, 2021
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Like many other people who have complained, the same EPC engine light turning on after the engine stalls while driving. This has happened multiple times while driving on the highway while going 65mph+. The max speed 4000 rpm message comes on the dashboard. The car does not accelerate and pulling over is necessary in order to shut off the car and restart the engine. This is incredibly dangerous and the car’s speed cannot be controlled.
Corrective Action:
Like many other people who have complained, the same EPC engine light turning on after the engine stalls while driving. This has happened multiple times while driving on the highway while going 65mph+. The max speed 4000 rpm message comes on the dashboard. The car does not accelerate and pulling over is necessary in order to shut off the car and restart the engine. This is incredibly dangerous and the car’s speed cannot be controlled.
Additional Notes:
Like many other people who have complained, the same EPC engine light turning on after the engine stalls while driving. This has happened multiple times while driving on the highway while going 65mph+. The max speed 4000 rpm message comes on the dashboard. The car does not accelerate and pulling over is necessary in order to shut off the car and restart the engine. This is incredibly dangerous and the car’s speed cannot be controlled.
Mfg Campaign: 11436515
Recall Date: Oct 12, 2021
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Like many other people who have complained, the same EPC engine light turning on after the engine stalls while driving. This has happened multiple times while driving on the highway while going 65mph+. The max speed 4000 rpm message comes on the dashboard. The car does not accelerate and pulling over is necessary in order to shut off the car and restart the engine. This is incredibly dangerous and the car’s speed cannot be controlled.
Corrective Action:
Like many other people who have complained, the same EPC engine light turning on after the engine stalls while driving. This has happened multiple times while driving on the highway while going 65mph+. The max speed 4000 rpm message comes on the dashboard. The car does not accelerate and pulling over is necessary in order to shut off the car and restart the engine. This is incredibly dangerous and the car’s speed cannot be controlled.
Additional Notes:
Like many other people who have complained, the same EPC engine light turning on after the engine stalls while driving. This has happened multiple times while driving on the highway while going 65mph+. The max speed 4000 rpm message comes on the dashboard. The car does not accelerate and pulling over is necessary in order to shut off the car and restart the engine. This is incredibly dangerous and the car’s speed cannot be controlled.
Mfg Campaign: 11436515
Recall Date: Oct 12, 2021
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Like many other people who have complained, the same EPC engine light turning on after the engine stalls while driving. This has happened multiple times while driving on the highway while going 65mph+. The max speed 4000 rpm message comes on the dashboard. The car does not accelerate and pulling over is necessary in order to shut off the car and restart the engine. This is incredibly dangerous and the car’s speed cannot be controlled.
Corrective Action:
Like many other people who have complained, the same EPC engine light turning on after the engine stalls while driving. This has happened multiple times while driving on the highway while going 65mph+. The max speed 4000 rpm message comes on the dashboard. The car does not accelerate and pulling over is necessary in order to shut off the car and restart the engine. This is incredibly dangerous and the car’s speed cannot be controlled.
Additional Notes:
Like many other people who have complained, the same EPC engine light turning on after the engine stalls while driving. This has happened multiple times while driving on the highway while going 65mph+. The max speed 4000 rpm message comes on the dashboard. The car does not accelerate and pulling over is necessary in order to shut off the car and restart the engine. This is incredibly dangerous and the car’s speed cannot be controlled.
Mfg Campaign: 11436515
Recall Date: Oct 12, 2021
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Epc light came on and engine started to stall
Corrective Action:
Epc light came on and engine started to stall
Additional Notes:
Epc light came on and engine started to stall
Mfg Campaign: 11435730
Recall Date: Oct 6, 2021
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Epc light came on and engine started to stall
Corrective Action:
Epc light came on and engine started to stall
Additional Notes:
Epc light came on and engine started to stall
Mfg Campaign: 11435730
Recall Date: Oct 6, 2021
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Epc light came on and engine started to stall
Corrective Action:
Epc light came on and engine started to stall
Additional Notes:
Epc light came on and engine started to stall
Mfg Campaign: 11435730
Recall Date: Oct 6, 2021
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
I was involved in a head-on collision going 35mph. The airbags failed to deploy. Due to this fact, my leg arms, and shoulder took all the force of the accident causing edema and bursitis to my left shoulder. The car was towed to one of State Farm’s Collison centers where it was inspected. There were no warnings or symptoms prior to total failure of the system.
Corrective Action:
I was involved in a head-on collision going 35mph. The airbags failed to deploy. Due to this fact, my leg arms, and shoulder took all the force of the accident causing edema and bursitis to my left shoulder. The car was towed to one of State Farm’s Collison centers where it was inspected. There were no warnings or symptoms prior to total failure of the system.
Additional Notes:
I was involved in a head-on collision going 35mph. The airbags failed to deploy. Due to this fact, my leg arms, and shoulder took all the force of the accident causing edema and bursitis to my left shoulder. The car was towed to one of State Farm’s Collison centers where it was inspected. There were no warnings or symptoms prior to total failure of the system.
Mfg Campaign: 11432150
Recall Date: Sep 8, 2021
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Driving down the Highway with my kids in the car and the sunroof shattered. No was around driving near me, nothing was hit, no other damage on my vehicle. the sunroof just exploded with my 4 children in the car. Now Im 1,000 miles away from home.
Corrective Action:
Driving down the Highway with my kids in the car and the sunroof shattered. No was around driving near me, nothing was hit, no other damage on my vehicle. the sunroof just exploded with my 4 children in the car. Now Im 1,000 miles away from home.
Additional Notes:
Driving down the Highway with my kids in the car and the sunroof shattered. No was around driving near me, nothing was hit, no other damage on my vehicle. the sunroof just exploded with my 4 children in the car. Now Im 1,000 miles away from home.
Mfg Campaign: 11427528
Recall Date: Aug 2, 2021
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Like many other complaints, for the second time now an error appeared having to do with 40000 RPM. Acceleration is impossible and the car shakes. We had this replaced for the first time in 2019 on our model year 2018 Tiguan and now need it replaced again. The car is undriveable, unsafe for its passengers and others on the roadway when it suddenly decelerates and won't resume speed. Both times this happened on the highway. There was no advance warning lamp or messages prior to the failure.
Corrective Action:
Like many other complaints, for the second time now an error appeared having to do with 40000 RPM. Acceleration is impossible and the car shakes. We had this replaced for the first time in 2019 on our model year 2018 Tiguan and now need it replaced again. The car is undriveable, unsafe for its passengers and others on the roadway when it suddenly decelerates and won't resume speed. Both times this happened on the highway. There was no advance warning lamp or messages prior to the failure.
Additional Notes:
Like many other complaints, for the second time now an error appeared having to do with 40000 RPM. Acceleration is impossible and the car shakes. We had this replaced for the first time in 2019 on our model year 2018 Tiguan and now need it replaced again. The car is undriveable, unsafe for its passengers and others on the roadway when it suddenly decelerates and won't resume speed. Both times this happened on the highway. There was no advance warning lamp or messages prior to the failure.
Mfg Campaign: 11425649
Recall Date: Jul 20, 2021
Volkswagen Group Of America, Inc.
Defect Description:
STEERING:RACK AND PINION
Potential Consequences:
The contact owns a 2018 Volkswagen Tiguan. The contact stated while reversing out of the driveway, the rack and pinion fractured while steering the vehicle. There was no warning light illuminated. Due to the failure, the contact had the vehicle towed to the local dealer. The contact was informed that the bolt had fractured inside the rack and pinion. The contact called the manufacturer but was unable to reach a representative. The vehicle was not yet repaired and remained in the possession of the dealer. The failure mileage was approximately 65,000.
Corrective Action:
The contact owns a 2018 Volkswagen Tiguan. The contact stated while reversing out of the driveway, the rack and pinion fractured while steering the vehicle. There was no warning light illuminated. Due to the failure, the contact had the vehicle towed to the local dealer. The contact was informed that the bolt had fractured inside the rack and pinion. The contact called the manufacturer but was unable to reach a representative. The vehicle was not yet repaired and remained in the possession of the dealer. The failure mileage was approximately 65,000.
Additional Notes:
The contact owns a 2018 Volkswagen Tiguan. The contact stated while reversing out of the driveway, the rack and pinion fractured while steering the vehicle. There was no warning light illuminated. Due to the failure, the contact had the vehicle towed to the local dealer. The contact was informed that the bolt had fractured inside the rack and pinion. The contact called the manufacturer but was unable to reach a representative. The vehicle was not yet repaired and remained in the possession of the dealer. The failure mileage was approximately 65,000.
Mfg Campaign: 11418588
Recall Date: May 26, 2021
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
• Vehicle purchased new • First brake service • Mileage: 46,700 Over a 1-week period, I noticed an increasing grinding noise at driver side front wheel. I suspected brakes. Took vehicle to VW dealership who performed an inspection then reported (first explanation) that unknown material/debris had worked its way between rotor and pad resulting in significant wear & scoring of driver front rotor. Dealership advised replacement of all 4 rotors and pads ($ 1,700+)! When I questioned the replacement of ALL brakes, I was told (2nd explanation) the debris in the driver front brake had reduced braking efficiency such that the passenger front brake had to compensate, which subsequently resulted in excessive pad and rotor wear/scoring at that site. Okay, but then why the rear? I was told (3rd explanation), that due to the decreased braking efficiency of BOTH front brakes, the rear brakes had to compensate and that the rear pads were at 5mm, and the rear rotors were warped beyond specifications. I requested all parts be retained for my inspection. Upon my later inspection, I saw that one pad from EACH side of the respective front calipers was substantially worn beyond the other pad. I was told (4th explanation) the caliper pins may not have had sufficient lubrication thus one (inner) side of EACH front caliper was getting hung up - thus the excessive wear to only the inner pad on EACH front brake. Similarly, the inner side of each rotor showed substantially more wear and “deep grooving”. Despite the clear evidence of caliper malfunction, warranty coverage declined - EVEN THOUGH the full factory warranty was still in full effect! Outcome: Paid for all new rotors & pads (no other feasible option). Service manager recommended returning after 5000 miles to verify proper function of calipers. But Service Manager advised that if the caliper issue IS found, at that time, “(T)he calipers may need replacement manufacturer’s warranty may apply.”
Corrective Action:
• Vehicle purchased new • First brake service • Mileage: 46,700 Over a 1-week period, I noticed an increasing grinding noise at driver side front wheel. I suspected brakes. Took vehicle to VW dealership who performed an inspection then reported (first explanation) that unknown material/debris had worked its way between rotor and pad resulting in significant wear & scoring of driver front rotor. Dealership advised replacement of all 4 rotors and pads ($ 1,700+)! When I questioned the replacement of ALL brakes, I was told (2nd explanation) the debris in the driver front brake had reduced braking efficiency such that the passenger front brake had to compensate, which subsequently resulted in excessive pad and rotor wear/scoring at that site. Okay, but then why the rear? I was told (3rd explanation), that due to the decreased braking efficiency of BOTH front brakes, the rear brakes had to compensate and that the rear pads were at 5mm, and the rear rotors were warped beyond specifications. I requested all parts be retained for my inspection. Upon my later inspection, I saw that one pad from EACH side of the respective front calipers was substantially worn beyond the other pad. I was told (4th explanation) the caliper pins may not have had sufficient lubrication thus one (inner) side of EACH front caliper was getting hung up - thus the excessive wear to only the inner pad on EACH front brake. Similarly, the inner side of each rotor showed substantially more wear and “deep grooving”. Despite the clear evidence of caliper malfunction, warranty coverage declined - EVEN THOUGH the full factory warranty was still in full effect! Outcome: Paid for all new rotors & pads (no other feasible option). Service manager recommended returning after 5000 miles to verify proper function of calipers. But Service Manager advised that if the caliper issue IS found, at that time, “(T)he calipers may need replacement manufacturer’s warranty may apply.”
Additional Notes:
• Vehicle purchased new • First brake service • Mileage: 46,700 Over a 1-week period, I noticed an increasing grinding noise at driver side front wheel. I suspected brakes. Took vehicle to VW dealership who performed an inspection then reported (first explanation) that unknown material/debris had worked its way between rotor and pad resulting in significant wear & scoring of driver front rotor. Dealership advised replacement of all 4 rotors and pads ($ 1,700+)! When I questioned the replacement of ALL brakes, I was told (2nd explanation) the debris in the driver front brake had reduced braking efficiency such that the passenger front brake had to compensate, which subsequently resulted in excessive pad and rotor wear/scoring at that site. Okay, but then why the rear? I was told (3rd explanation), that due to the decreased braking efficiency of BOTH front brakes, the rear brakes had to compensate and that the rear pads were at 5mm, and the rear rotors were warped beyond specifications. I requested all parts be retained for my inspection. Upon my later inspection, I saw that one pad from EACH side of the respective front calipers was substantially worn beyond the other pad. I was told (4th explanation) the caliper pins may not have had sufficient lubrication thus one (inner) side of EACH front caliper was getting hung up - thus the excessive wear to only the inner pad on EACH front brake. Similarly, the inner side of each rotor showed substantially more wear and “deep grooving”. Despite the clear evidence of caliper malfunction, warranty coverage declined - EVEN THOUGH the full factory warranty was still in full effect! Outcome: Paid for all new rotors & pads (no other feasible option). Service manager recommended returning after 5000 miles to verify proper function of calipers. But Service Manager advised that if the caliper issue IS found, at that time, “(T)he calipers may need replacement manufacturer’s warranty may apply.”
Mfg Campaign: 11418182
Recall Date: May 22, 2021
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS DRIVING WITH A FRIEND IN CAR DOING SPEED LIMIT AND ALL OF OF SUDDEN THE RED VEHICLE ACCIDENT IMAGE CAME ON THE CAR SHUDDERED AND THE AUTO BRAKES CAME ON THIS WAS THE SECOND TIME IT HAS HAPPENED MY FRIEND FREAKED OUT I BOT IT IN SEPT 18 AND IT HAPPENED A COUPLE MONTHS AFTER THAT I IMMEDIATELY CALLED VW
Corrective Action:
I WAS DRIVING WITH A FRIEND IN CAR DOING SPEED LIMIT AND ALL OF OF SUDDEN THE RED VEHICLE ACCIDENT IMAGE CAME ON THE CAR SHUDDERED AND THE AUTO BRAKES CAME ON THIS WAS THE SECOND TIME IT HAS HAPPENED MY FRIEND FREAKED OUT I BOT IT IN SEPT 18 AND IT HAPPENED A COUPLE MONTHS AFTER THAT I IMMEDIATELY CALLED VW
Additional Notes:
I WAS DRIVING WITH A FRIEND IN CAR DOING SPEED LIMIT AND ALL OF OF SUDDEN THE RED VEHICLE ACCIDENT IMAGE CAME ON THE CAR SHUDDERED AND THE AUTO BRAKES CAME ON THIS WAS THE SECOND TIME IT HAS HAPPENED MY FRIEND FREAKED OUT I BOT IT IN SEPT 18 AND IT HAPPENED A COUPLE MONTHS AFTER THAT I IMMEDIATELY CALLED VW
Mfg Campaign: 11402727
Recall Date: Mar 13, 2021
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