Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Tiguan and 2018-2021 Tiguan long wheel base (LWB) vehicles. Due to incorrect installation instructions, the accessory rear hatch spoiler may be insufficiently attached to the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66N5
Recall Date: Apr 6, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2020 Tiguan LWB vehicles. The third row seat belt anchor bolts may not have been properly torqued.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69BA
Recall Date: Sep 23, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen ) is recalling certain 2020 Volkswagen Atlas Cross Sport, Jetta, Jetta GLI and Tiguan and Audi Q5 and SQ5 and 2021 Volkswagen Atlas vehicles. Parts of the front seat frame and backrest adjuster may not have been welded properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 72L1, 72K8, 72K9
Recall Date: Aug 26, 2020
Consumer Complaints
168 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2020 Volkswagen Tiguan. The contact stated that the interior overhead console had become detached from the interior roof of the vehicle. The contact used tape to temporarily secure the console. The cause of the failure was not determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 40,000.
Corrective Action:
The contact owns a 2020 Volkswagen Tiguan. The contact stated that the interior overhead console had become detached from the interior roof of the vehicle. The contact used tape to temporarily secure the console. The cause of the failure was not determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 40,000.
Additional Notes:
The contact owns a 2020 Volkswagen Tiguan. The contact stated that the interior overhead console had become detached from the interior roof of the vehicle. The contact used tape to temporarily secure the console. The cause of the failure was not determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 40,000.
Mfg Campaign: 11675112
Recall Date: Jul 21, 2025
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The overhead console came loose while parked during a heat wave and over the course of a day, it ended up hanging by the wires needing to be held up while driving. It blocks the rearview mirror, has exposing wires and swings around. This occurred during a heat wave. It seems that the plastic holding the screws melted, causing it to fall off. There are no warning lights or sounds and were none prior. Warranty states they do not cover this damage. Many others online say this happened to them with the same vehicle.
Corrective Action:
The overhead console came loose while parked during a heat wave and over the course of a day, it ended up hanging by the wires needing to be held up while driving. It blocks the rearview mirror, has exposing wires and swings around. This occurred during a heat wave. It seems that the plastic holding the screws melted, causing it to fall off. There are no warning lights or sounds and were none prior. Warranty states they do not cover this damage. Many others online say this happened to them with the same vehicle.
Additional Notes:
The overhead console came loose while parked during a heat wave and over the course of a day, it ended up hanging by the wires needing to be held up while driving. It blocks the rearview mirror, has exposing wires and swings around. This occurred during a heat wave. It seems that the plastic holding the screws melted, causing it to fall off. There are no warning lights or sounds and were none prior. Warranty states they do not cover this damage. Many others online say this happened to them with the same vehicle.
Mfg Campaign: 11669694
Recall Date: Jun 27, 2025
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
It appears that my Volkswagen Tiguan is experiencing an issue where the fuel nozzle shuts off prematurely during refueling, requiring multiple attempts to fill the tank completely. There have been no recalls on my vehicle, but it is getting to the point where I can barely fill my tank up due to prematurely shutting off. This has been an ongoing issue
Corrective Action:
It appears that my Volkswagen Tiguan is experiencing an issue where the fuel nozzle shuts off prematurely during refueling, requiring multiple attempts to fill the tank completely. There have been no recalls on my vehicle, but it is getting to the point where I can barely fill my tank up due to prematurely shutting off. This has been an ongoing issue
Additional Notes:
It appears that my Volkswagen Tiguan is experiencing an issue where the fuel nozzle shuts off prematurely during refueling, requiring multiple attempts to fill the tank completely. There have been no recalls on my vehicle, but it is getting to the point where I can barely fill my tank up due to prematurely shutting off. This has been an ongoing issue
Mfg Campaign: 11664618
Recall Date: Jun 3, 2025
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The overhead console is falling off due to weak plastic brackets in the housing. This overhead console failed over time with no contact and seems to be a big issue for many 2020 Tiguan owners. The console hanging down creating a driving hazard. There are many forum discussions laying out the issue and VW will not repair.
Corrective Action:
The overhead console is falling off due to weak plastic brackets in the housing. This overhead console failed over time with no contact and seems to be a big issue for many 2020 Tiguan owners. The console hanging down creating a driving hazard. There are many forum discussions laying out the issue and VW will not repair.
Additional Notes:
The overhead console is falling off due to weak plastic brackets in the housing. This overhead console failed over time with no contact and seems to be a big issue for many 2020 Tiguan owners. The console hanging down creating a driving hazard. There are many forum discussions laying out the issue and VW will not repair.
Mfg Campaign: 11663926
Recall Date: May 30, 2025
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Aftermarket headlights were purchased online. Manufactured by AKD Aokeding in China. The headlights were installed by a ASE certified tech. The left low beam light went out within minutes while driving. Headlights were removed and internals inspected. The construction of these lights are very unsafe and would not meet any manufacturer specs. Not sure how these headlights would pass any safety compliance. The internal components were loose, unsecure and fragile. The wiring used was very thin approximately 28/30 gauge diameter. Right side headlight displayed excessive heat. These lights and company products need further review for further sales to the U.S. Other complains are online about this manufacturer.
Corrective Action:
Aftermarket headlights were purchased online. Manufactured by AKD Aokeding in China. The headlights were installed by a ASE certified tech. The left low beam light went out within minutes while driving. Headlights were removed and internals inspected. The construction of these lights are very unsafe and would not meet any manufacturer specs. Not sure how these headlights would pass any safety compliance. The internal components were loose, unsecure and fragile. The wiring used was very thin approximately 28/30 gauge diameter. Right side headlight displayed excessive heat. These lights and company products need further review for further sales to the U.S. Other complains are online about this manufacturer.
Additional Notes:
Aftermarket headlights were purchased online. Manufactured by AKD Aokeding in China. The headlights were installed by a ASE certified tech. The left low beam light went out within minutes while driving. Headlights were removed and internals inspected. The construction of these lights are very unsafe and would not meet any manufacturer specs. Not sure how these headlights would pass any safety compliance. The internal components were loose, unsecure and fragile. The wiring used was very thin approximately 28/30 gauge diameter. Right side headlight displayed excessive heat. These lights and company products need further review for further sales to the U.S. Other complains are online about this manufacturer.
Mfg Campaign: 11656671
Recall Date: Apr 25, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
After sitting in the hot sun for an hour or so, turned it on, and got a "check starter" warning, and all the dash instruments went off. No lights, turn signals, brake lights. Radio worked, windows worked for a bit, then nothing. Had power steering and brakes. Had warning lights on the mirrors. No AC/heat. Speedometer, tach, fuel, temp, display - all off. Car still ran. Found issue to be a faulty ignition switch
Corrective Action:
After sitting in the hot sun for an hour or so, turned it on, and got a "check starter" warning, and all the dash instruments went off. No lights, turn signals, brake lights. Radio worked, windows worked for a bit, then nothing. Had power steering and brakes. Had warning lights on the mirrors. No AC/heat. Speedometer, tach, fuel, temp, display - all off. Car still ran. Found issue to be a faulty ignition switch
Additional Notes:
After sitting in the hot sun for an hour or so, turned it on, and got a "check starter" warning, and all the dash instruments went off. No lights, turn signals, brake lights. Radio worked, windows worked for a bit, then nothing. Had power steering and brakes. Had warning lights on the mirrors. No AC/heat. Speedometer, tach, fuel, temp, display - all off. Car still ran. Found issue to be a faulty ignition switch
Mfg Campaign: 11656447
Recall Date: Apr 23, 2025
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Car-Net module that connects with emergency services keeps failing. This part has failed 2x on my vehicle and it is not even 5 years old yet. A simple internet search shows that this is a known issue and is experienced across models and production years for Volkswagen vehicles.
Corrective Action:
Car-Net module that connects with emergency services keeps failing. This part has failed 2x on my vehicle and it is not even 5 years old yet. A simple internet search shows that this is a known issue and is experienced across models and production years for Volkswagen vehicles.
Additional Notes:
Car-Net module that connects with emergency services keeps failing. This part has failed 2x on my vehicle and it is not even 5 years old yet. A simple internet search shows that this is a known issue and is experienced across models and production years for Volkswagen vehicles.
Mfg Campaign: 11651801
Recall Date: Mar 31, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The vehicle has had repeated failures of the oil filter adapter to block gasket. This gasket has been replaced three times in 41,000 miles. There appears to be a failure on the part of the gasket. The vehicle has been repaired for the third time, the gasket remains with the dealership where it was repaired. I do have photos of the gasket. A catastrophic failure would result in radiator fluid pouring out of the vehicle, causing the vehicle to come to a complete stop, regardless of location. This problem has occurred three times within 41,000 miles. The part has been inspected b the mechanic who replaced it. There is no warning other than to watch for leaks.
Corrective Action:
The vehicle has had repeated failures of the oil filter adapter to block gasket. This gasket has been replaced three times in 41,000 miles. There appears to be a failure on the part of the gasket. The vehicle has been repaired for the third time, the gasket remains with the dealership where it was repaired. I do have photos of the gasket. A catastrophic failure would result in radiator fluid pouring out of the vehicle, causing the vehicle to come to a complete stop, regardless of location. This problem has occurred three times within 41,000 miles. The part has been inspected b the mechanic who replaced it. There is no warning other than to watch for leaks.
Additional Notes:
The vehicle has had repeated failures of the oil filter adapter to block gasket. This gasket has been replaced three times in 41,000 miles. There appears to be a failure on the part of the gasket. The vehicle has been repaired for the third time, the gasket remains with the dealership where it was repaired. I do have photos of the gasket. A catastrophic failure would result in radiator fluid pouring out of the vehicle, causing the vehicle to come to a complete stop, regardless of location. This problem has occurred three times within 41,000 miles. The part has been inspected b the mechanic who replaced it. There is no warning other than to watch for leaks.
Mfg Campaign: 11651601
Recall Date: Mar 30, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SOS malfunction light came on after downloading & syncing the car with the MyVW app. I took the car to the dealer & they said the module needs to be replaced & it would be $1500 because it’s out of warranty but it seems like in 2021 VW replaced it for free because it’s a known issue. I did not purchase this car until 2024 so it’s not covered. There are multiple people noting the same issue on online forums.
Corrective Action:
SOS malfunction light came on after downloading & syncing the car with the MyVW app. I took the car to the dealer & they said the module needs to be replaced & it would be $1500 because it’s out of warranty but it seems like in 2021 VW replaced it for free because it’s a known issue. I did not purchase this car until 2024 so it’s not covered. There are multiple people noting the same issue on online forums.
Additional Notes:
SOS malfunction light came on after downloading & syncing the car with the MyVW app. I took the car to the dealer & they said the module needs to be replaced & it would be $1500 because it’s out of warranty but it seems like in 2021 VW replaced it for free because it’s a known issue. I did not purchase this car until 2024 so it’s not covered. There are multiple people noting the same issue on online forums.
Mfg Campaign: 11645924
Recall Date: Mar 3, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Control panel on the ceiling of the car (holds the sos button, controls for sun roof) fell off and was hanging on by wires. Dealership said it was defective clips GPS in car and through car play also does not work. Navigation shows car significantly off course. Vw said it was a Verizon issue, but it has not been resolved
Corrective Action:
Control panel on the ceiling of the car (holds the sos button, controls for sun roof) fell off and was hanging on by wires. Dealership said it was defective clips GPS in car and through car play also does not work. Navigation shows car significantly off course. Vw said it was a Verizon issue, but it has not been resolved
Additional Notes:
Control panel on the ceiling of the car (holds the sos button, controls for sun roof) fell off and was hanging on by wires. Dealership said it was defective clips GPS in car and through car play also does not work. Navigation shows car significantly off course. Vw said it was a Verizon issue, but it has not been resolved
Mfg Campaign: 11626979
Recall Date: Nov 23, 2024
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Control panel on the ceiling of the car (holds the sos button, controls for sun roof) fell off and was hanging on by wires. Dealership said it was defective clips GPS in car and through car play also does not work. Navigation shows car significantly off course. Vw said it was a Verizon issue, but it has not been resolved
Corrective Action:
Control panel on the ceiling of the car (holds the sos button, controls for sun roof) fell off and was hanging on by wires. Dealership said it was defective clips GPS in car and through car play also does not work. Navigation shows car significantly off course. Vw said it was a Verizon issue, but it has not been resolved
Additional Notes:
Control panel on the ceiling of the car (holds the sos button, controls for sun roof) fell off and was hanging on by wires. Dealership said it was defective clips GPS in car and through car play also does not work. Navigation shows car significantly off course. Vw said it was a Verizon issue, but it has not been resolved
Mfg Campaign: 11626979
Recall Date: Nov 23, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Car exhaust is under car and does not come outside of under the car. We were in an accident and were told that because there are now cracks and gaps under the car that the exhaust is leaking into the body of our car and could cause co2 poisoning. If the exhaust were not under the car there wouldn’t be a safety concern
Corrective Action:
Car exhaust is under car and does not come outside of under the car. We were in an accident and were told that because there are now cracks and gaps under the car that the exhaust is leaking into the body of our car and could cause co2 poisoning. If the exhaust were not under the car there wouldn’t be a safety concern
Additional Notes:
Car exhaust is under car and does not come outside of under the car. We were in an accident and were told that because there are now cracks and gaps under the car that the exhaust is leaking into the body of our car and could cause co2 poisoning. If the exhaust were not under the car there wouldn’t be a safety concern
Mfg Campaign: 11626981
Recall Date: Nov 23, 2024
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Passenger door (front) will not open with fob or door lock/unlock button. You can not open the door from the outside. Driver has to reach across to use the door latch. Won’t unlock with app either.
Corrective Action:
Passenger door (front) will not open with fob or door lock/unlock button. You can not open the door from the outside. Driver has to reach across to use the door latch. Won’t unlock with app either.
Additional Notes:
Passenger door (front) will not open with fob or door lock/unlock button. You can not open the door from the outside. Driver has to reach across to use the door latch. Won’t unlock with app either.
Mfg Campaign: 11624369
Recall Date: Nov 9, 2024
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Center overhead console had a catastrophic failure of the brackets holding it in place on the ceiling of the car. This resulted in the full console dangling from the ceiling of the car by wires only. This blocks driver view, the rear view mirror, and swings into driver and passenger headspace. Contacted the dealership and was told this is a common problem. There was no warning before this occurred.
Corrective Action:
Center overhead console had a catastrophic failure of the brackets holding it in place on the ceiling of the car. This resulted in the full console dangling from the ceiling of the car by wires only. This blocks driver view, the rear view mirror, and swings into driver and passenger headspace. Contacted the dealership and was told this is a common problem. There was no warning before this occurred.
Additional Notes:
Center overhead console had a catastrophic failure of the brackets holding it in place on the ceiling of the car. This resulted in the full console dangling from the ceiling of the car by wires only. This blocks driver view, the rear view mirror, and swings into driver and passenger headspace. Contacted the dealership and was told this is a common problem. There was no warning before this occurred.
Mfg Campaign: 11618546
Recall Date: Oct 7, 2024
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
In my VW Tiguan, the sunglasses component that has the lights, the sunroof buttons, and hands-free microphone, dropped from the roof at the end of the day. It was one of the more warmer days that this happened on and I took it into the VW dealership to have them look at it the next day. The whole component blocked my ability to see and caused blind spots. The dealership gave me the car back with the light component taken out and everything else taped up. This caused a problem to not be able to see out of my rearview mirror. The dealership told me two weeks ago on 9/20 that until the part comes in, which is backordered and I still have an unknown timeframe of it coming in, I will be riding around with it taped up. I have found it difficult to drive even with it taped up because it will come down when the tape gives up. I am unsure of what the cause of it is, but know that this has been our hottest summer in the South since I've had my car.
Corrective Action:
In my VW Tiguan, the sunglasses component that has the lights, the sunroof buttons, and hands-free microphone, dropped from the roof at the end of the day. It was one of the more warmer days that this happened on and I took it into the VW dealership to have them look at it the next day. The whole component blocked my ability to see and caused blind spots. The dealership gave me the car back with the light component taken out and everything else taped up. This caused a problem to not be able to see out of my rearview mirror. The dealership told me two weeks ago on 9/20 that until the part comes in, which is backordered and I still have an unknown timeframe of it coming in, I will be riding around with it taped up. I have found it difficult to drive even with it taped up because it will come down when the tape gives up. I am unsure of what the cause of it is, but know that this has been our hottest summer in the South since I've had my car.
Additional Notes:
In my VW Tiguan, the sunglasses component that has the lights, the sunroof buttons, and hands-free microphone, dropped from the roof at the end of the day. It was one of the more warmer days that this happened on and I took it into the VW dealership to have them look at it the next day. The whole component blocked my ability to see and caused blind spots. The dealership gave me the car back with the light component taken out and everything else taped up. This caused a problem to not be able to see out of my rearview mirror. The dealership told me two weeks ago on 9/20 that until the part comes in, which is backordered and I still have an unknown timeframe of it coming in, I will be riding around with it taped up. I have found it difficult to drive even with it taped up because it will come down when the tape gives up. I am unsure of what the cause of it is, but know that this has been our hottest summer in the South since I've had my car.
Mfg Campaign: 11618159
Recall Date: Oct 4, 2024
Volkswagen Group Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
In my VW Tiguan, the sunglasses component that has the lights, the sunroof buttons, and hands-free microphone, dropped from the roof at the end of the day. It was one of the more warmer days that this happened on and I took it into the VW dealership to have them look at it the next day. The whole component blocked my ability to see and caused blind spots. The dealership gave me the car back with the light component taken out and everything else taped up. This caused a problem to not be able to see out of my rearview mirror. The dealership told me two weeks ago on 9/20 that until the part comes in, which is backordered and I still have an unknown timeframe of it coming in, I will be riding around with it taped up. I have found it difficult to drive even with it taped up because it will come down when the tape gives up. I am unsure of what the cause of it is, but know that this has been our hottest summer in the South since I've had my car.
Corrective Action:
In my VW Tiguan, the sunglasses component that has the lights, the sunroof buttons, and hands-free microphone, dropped from the roof at the end of the day. It was one of the more warmer days that this happened on and I took it into the VW dealership to have them look at it the next day. The whole component blocked my ability to see and caused blind spots. The dealership gave me the car back with the light component taken out and everything else taped up. This caused a problem to not be able to see out of my rearview mirror. The dealership told me two weeks ago on 9/20 that until the part comes in, which is backordered and I still have an unknown timeframe of it coming in, I will be riding around with it taped up. I have found it difficult to drive even with it taped up because it will come down when the tape gives up. I am unsure of what the cause of it is, but know that this has been our hottest summer in the South since I've had my car.
Additional Notes:
In my VW Tiguan, the sunglasses component that has the lights, the sunroof buttons, and hands-free microphone, dropped from the roof at the end of the day. It was one of the more warmer days that this happened on and I took it into the VW dealership to have them look at it the next day. The whole component blocked my ability to see and caused blind spots. The dealership gave me the car back with the light component taken out and everything else taped up. This caused a problem to not be able to see out of my rearview mirror. The dealership told me two weeks ago on 9/20 that until the part comes in, which is backordered and I still have an unknown timeframe of it coming in, I will be riding around with it taped up. I have found it difficult to drive even with it taped up because it will come down when the tape gives up. I am unsure of what the cause of it is, but know that this has been our hottest summer in the South since I've had my car.
Mfg Campaign: 11618159
Recall Date: Oct 4, 2024
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The GPS in this vehicle constantly gives wrong information and directions. It has consistently shown wrong directions and has tried to make me turn around on the freeway and has sent me down one way streets. This is much more serious at night when a person can’t see road signs and depends on the built in GPS.
Corrective Action:
The GPS in this vehicle constantly gives wrong information and directions. It has consistently shown wrong directions and has tried to make me turn around on the freeway and has sent me down one way streets. This is much more serious at night when a person can’t see road signs and depends on the built in GPS.
Additional Notes:
The GPS in this vehicle constantly gives wrong information and directions. It has consistently shown wrong directions and has tried to make me turn around on the freeway and has sent me down one way streets. This is much more serious at night when a person can’t see road signs and depends on the built in GPS.
Mfg Campaign: 11614889
Recall Date: Sep 16, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I have been experiencing a noticeable delay in throttle response when accelerating, particularly when attempting to slowly merge into traffic. For example, when I press the accelerator to make a left turn, my Tiguan hesitates for approximately 2-3 seconds before responding, creating a significant safety concern as I find myself stuck in oncoming traffic. I took the vehicle to the dealership for diagnostic testing, but no fault codes were detected, and no warning lights were illuminated. To demonstrate the issue, I had to conduct a test drive with the mechanic. Following this, the mechanic escalated the issue to the quality engineering team at Volkswagen. They acknowledged that they were aware of this problem but stated that there is no available fix. I was advised to use top-tier premium fuel and switch to manual mode to potentially mitigate the delay. When I escalated this issue to the VW Customer Care, they claim that it is operating as designed and no repairs would be made. I suspect that this issue stems from a defect in the vehicle's control software, which VW appears to be aware of but has not addressed with a permanent solution.
Corrective Action:
I have been experiencing a noticeable delay in throttle response when accelerating, particularly when attempting to slowly merge into traffic. For example, when I press the accelerator to make a left turn, my Tiguan hesitates for approximately 2-3 seconds before responding, creating a significant safety concern as I find myself stuck in oncoming traffic. I took the vehicle to the dealership for diagnostic testing, but no fault codes were detected, and no warning lights were illuminated. To demonstrate the issue, I had to conduct a test drive with the mechanic. Following this, the mechanic escalated the issue to the quality engineering team at Volkswagen. They acknowledged that they were aware of this problem but stated that there is no available fix. I was advised to use top-tier premium fuel and switch to manual mode to potentially mitigate the delay. When I escalated this issue to the VW Customer Care, they claim that it is operating as designed and no repairs would be made. I suspect that this issue stems from a defect in the vehicle's control software, which VW appears to be aware of but has not addressed with a permanent solution.
Additional Notes:
I have been experiencing a noticeable delay in throttle response when accelerating, particularly when attempting to slowly merge into traffic. For example, when I press the accelerator to make a left turn, my Tiguan hesitates for approximately 2-3 seconds before responding, creating a significant safety concern as I find myself stuck in oncoming traffic. I took the vehicle to the dealership for diagnostic testing, but no fault codes were detected, and no warning lights were illuminated. To demonstrate the issue, I had to conduct a test drive with the mechanic. Following this, the mechanic escalated the issue to the quality engineering team at Volkswagen. They acknowledged that they were aware of this problem but stated that there is no available fix. I was advised to use top-tier premium fuel and switch to manual mode to potentially mitigate the delay. When I escalated this issue to the VW Customer Care, they claim that it is operating as designed and no repairs would be made. I suspect that this issue stems from a defect in the vehicle's control software, which VW appears to be aware of but has not addressed with a permanent solution.
Mfg Campaign: 11613027
Recall Date: Sep 6, 2024
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I have been experiencing a noticeable delay in throttle response when accelerating, particularly when attempting to slowly merge into traffic. For example, when I press the accelerator to make a left turn, my Tiguan hesitates for approximately 2-3 seconds before responding, creating a significant safety concern as I find myself stuck in oncoming traffic. I took the vehicle to the dealership for diagnostic testing, but no fault codes were detected, and no warning lights were illuminated. To demonstrate the issue, I had to conduct a test drive with the mechanic. Following this, the mechanic escalated the issue to the quality engineering team at Volkswagen. They acknowledged that they were aware of this problem but stated that there is no available fix. I was advised to use top-tier premium fuel and switch to manual mode to potentially mitigate the delay. When I escalated this issue to the VW Customer Care, they claim that it is operating as designed and no repairs would be made. I suspect that this issue stems from a defect in the vehicle's control software, which VW appears to be aware of but has not addressed with a permanent solution.
Corrective Action:
I have been experiencing a noticeable delay in throttle response when accelerating, particularly when attempting to slowly merge into traffic. For example, when I press the accelerator to make a left turn, my Tiguan hesitates for approximately 2-3 seconds before responding, creating a significant safety concern as I find myself stuck in oncoming traffic. I took the vehicle to the dealership for diagnostic testing, but no fault codes were detected, and no warning lights were illuminated. To demonstrate the issue, I had to conduct a test drive with the mechanic. Following this, the mechanic escalated the issue to the quality engineering team at Volkswagen. They acknowledged that they were aware of this problem but stated that there is no available fix. I was advised to use top-tier premium fuel and switch to manual mode to potentially mitigate the delay. When I escalated this issue to the VW Customer Care, they claim that it is operating as designed and no repairs would be made. I suspect that this issue stems from a defect in the vehicle's control software, which VW appears to be aware of but has not addressed with a permanent solution.
Additional Notes:
I have been experiencing a noticeable delay in throttle response when accelerating, particularly when attempting to slowly merge into traffic. For example, when I press the accelerator to make a left turn, my Tiguan hesitates for approximately 2-3 seconds before responding, creating a significant safety concern as I find myself stuck in oncoming traffic. I took the vehicle to the dealership for diagnostic testing, but no fault codes were detected, and no warning lights were illuminated. To demonstrate the issue, I had to conduct a test drive with the mechanic. Following this, the mechanic escalated the issue to the quality engineering team at Volkswagen. They acknowledged that they were aware of this problem but stated that there is no available fix. I was advised to use top-tier premium fuel and switch to manual mode to potentially mitigate the delay. When I escalated this issue to the VW Customer Care, they claim that it is operating as designed and no repairs would be made. I suspect that this issue stems from a defect in the vehicle's control software, which VW appears to be aware of but has not addressed with a permanent solution.
Mfg Campaign: 11613027
Recall Date: Sep 6, 2024
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I have been experiencing a noticeable delay in throttle response when accelerating, particularly when attempting to slowly merge into traffic. For example, when I press the accelerator to make a left turn, my Tiguan hesitates for approximately 2-3 seconds before responding, creating a significant safety concern as I find myself stuck in oncoming traffic. I took the vehicle to the dealership for diagnostic testing, but no fault codes were detected, and no warning lights were illuminated. To demonstrate the issue, I had to conduct a test drive with the mechanic. Following this, the mechanic escalated the issue to the quality engineering team at Volkswagen. They acknowledged that they were aware of this problem but stated that there is no available fix. I was advised to use top-tier premium fuel and switch to manual mode to potentially mitigate the delay. When I escalated this issue to the VW Customer Care, they claim that it is operating as designed and no repairs would be made. I suspect that this issue stems from a defect in the vehicle's control software, which VW appears to be aware of but has not addressed with a permanent solution.
Corrective Action:
I have been experiencing a noticeable delay in throttle response when accelerating, particularly when attempting to slowly merge into traffic. For example, when I press the accelerator to make a left turn, my Tiguan hesitates for approximately 2-3 seconds before responding, creating a significant safety concern as I find myself stuck in oncoming traffic. I took the vehicle to the dealership for diagnostic testing, but no fault codes were detected, and no warning lights were illuminated. To demonstrate the issue, I had to conduct a test drive with the mechanic. Following this, the mechanic escalated the issue to the quality engineering team at Volkswagen. They acknowledged that they were aware of this problem but stated that there is no available fix. I was advised to use top-tier premium fuel and switch to manual mode to potentially mitigate the delay. When I escalated this issue to the VW Customer Care, they claim that it is operating as designed and no repairs would be made. I suspect that this issue stems from a defect in the vehicle's control software, which VW appears to be aware of but has not addressed with a permanent solution.
Additional Notes:
I have been experiencing a noticeable delay in throttle response when accelerating, particularly when attempting to slowly merge into traffic. For example, when I press the accelerator to make a left turn, my Tiguan hesitates for approximately 2-3 seconds before responding, creating a significant safety concern as I find myself stuck in oncoming traffic. I took the vehicle to the dealership for diagnostic testing, but no fault codes were detected, and no warning lights were illuminated. To demonstrate the issue, I had to conduct a test drive with the mechanic. Following this, the mechanic escalated the issue to the quality engineering team at Volkswagen. They acknowledged that they were aware of this problem but stated that there is no available fix. I was advised to use top-tier premium fuel and switch to manual mode to potentially mitigate the delay. When I escalated this issue to the VW Customer Care, they claim that it is operating as designed and no repairs would be made. I suspect that this issue stems from a defect in the vehicle's control software, which VW appears to be aware of but has not addressed with a permanent solution.
Mfg Campaign: 11613027
Recall Date: Sep 6, 2024
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury