Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Golf GTI, Jetta GLI, Jetta NF, Arteon FL, Tiguan LWB, 2022 Taos, Jetta PA, Tiguan PA, 2021-2022 Atlas Cross Sport, and Atlas FL vehicles. The manufacturing process of the eMMC memory module in the infotainment system may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 91DV
Recall Date: Jul 20, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Tiguan and 2018-2021 Tiguan long wheel base (LWB) vehicles. Due to incorrect installation instructions, the accessory rear hatch spoiler may be insufficiently attached to the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66N5
Recall Date: Apr 6, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Tiguan, Taos, and 2021 Tiguan long wheel base (LWB) vehicles. A second notice will be sent once remedy parts become available. The left or right rear suspension knuckles may corrode, crack, and break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 42L8
Recall Date: Mar 23, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Volkswagen Tiguan Long Wheelbase and Jetta vehicles. Bolts may be missing from the front seat tracks.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 72L6
Recall Date: Feb 1, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas Cross Sport, Tiguan LWB, Jetta NF, Jetta GLI, Golf GTI, Atlas FL and Arteon vehicles. The rear view camera could malfunction during an ignition cycle, leading to a black screen or infotainment system freeze. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 91BB / 91BC
Recall Date: Nov 18, 2020
Consumer Complaints
125 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
my Adjusting distance / gap configuration is set to "far" but it so far it happened twice while @70 mph speed and the car ahead of me start slowing down and my car was supposed to start adapting, instead it start accelerating which isn't the norm. if i wasn't paying attention i could have rear ended the car in front of me on high speed causing death or major injuries to everyone around me.
Corrective Action:
my Adjusting distance / gap configuration is set to "far" but it so far it happened twice while @70 mph speed and the car ahead of me start slowing down and my car was supposed to start adapting, instead it start accelerating which isn't the norm. if i wasn't paying attention i could have rear ended the car in front of me on high speed causing death or major injuries to everyone around me.
Additional Notes:
my Adjusting distance / gap configuration is set to "far" but it so far it happened twice while @70 mph speed and the car ahead of me start slowing down and my car was supposed to start adapting, instead it start accelerating which isn't the norm. if i wasn't paying attention i could have rear ended the car in front of me on high speed causing death or major injuries to everyone around me.
Mfg Campaign: 11429251
Recall Date: Aug 16, 2021
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The center console (where my lights, the buttons for the sunroof, and where typically sunglasses would go) was dangling and the clips inside were broken
Corrective Action:
The center console (where my lights, the buttons for the sunroof, and where typically sunglasses would go) was dangling and the clips inside were broken
Additional Notes:
The center console (where my lights, the buttons for the sunroof, and where typically sunglasses would go) was dangling and the clips inside were broken
Mfg Campaign: 11427775
Recall Date: Aug 4, 2021
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
After owning this vehicle for about a month (and 50 of MY miles, 526 total), this new vehicle was taken to the local dealer for a rattle/vibration coming from an area behind the left ear of the driver. The vehicle has now been at the dealer for over a week and is not expected to be returned for at least another 5-7 days. After doing some research I have found that this issue has existed on VW Tiguan's since at least 2018. https://www.vwvortex.com/threads/2018-tiguan-issues-purchased-on-9-16-b-pillar.8903433/ Some have stated this is a safety issue concerning welds in the B-pillar structure. I just wanted it to be on record that I am part of the owners that is experiencing this issue.
Corrective Action:
After owning this vehicle for about a month (and 50 of MY miles, 526 total), this new vehicle was taken to the local dealer for a rattle/vibration coming from an area behind the left ear of the driver. The vehicle has now been at the dealer for over a week and is not expected to be returned for at least another 5-7 days. After doing some research I have found that this issue has existed on VW Tiguan's since at least 2018. https://www.vwvortex.com/threads/2018-tiguan-issues-purchased-on-9-16-b-pillar.8903433/ Some have stated this is a safety issue concerning welds in the B-pillar structure. I just wanted it to be on record that I am part of the owners that is experiencing this issue.
Additional Notes:
After owning this vehicle for about a month (and 50 of MY miles, 526 total), this new vehicle was taken to the local dealer for a rattle/vibration coming from an area behind the left ear of the driver. The vehicle has now been at the dealer for over a week and is not expected to be returned for at least another 5-7 days. After doing some research I have found that this issue has existed on VW Tiguan's since at least 2018. https://www.vwvortex.com/threads/2018-tiguan-issues-purchased-on-9-16-b-pillar.8903433/ Some have stated this is a safety issue concerning welds in the B-pillar structure. I just wanted it to be on record that I am part of the owners that is experiencing this issue.
Mfg Campaign: 11425853
Recall Date: Jul 21, 2021
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
When the vehicle is started remotely and cruise control was not turned off before turning off the vehicle, the ACC system shows an error and fails to engage when the driver tries to set cruise control. If one relies on ACC often but does not often use remote start, this situation can lead to improper driver expectations and rear-end collisions as the car doesn’t brake when the driver expects it to. This is a well-known issue at VW dealerships and widely reported by owners on VW forums. Mostly it’s just an annoyance, but today I experienced it as a safety issue.
Corrective Action:
When the vehicle is started remotely and cruise control was not turned off before turning off the vehicle, the ACC system shows an error and fails to engage when the driver tries to set cruise control. If one relies on ACC often but does not often use remote start, this situation can lead to improper driver expectations and rear-end collisions as the car doesn’t brake when the driver expects it to. This is a well-known issue at VW dealerships and widely reported by owners on VW forums. Mostly it’s just an annoyance, but today I experienced it as a safety issue.
Additional Notes:
When the vehicle is started remotely and cruise control was not turned off before turning off the vehicle, the ACC system shows an error and fails to engage when the driver tries to set cruise control. If one relies on ACC often but does not often use remote start, this situation can lead to improper driver expectations and rear-end collisions as the car doesn’t brake when the driver expects it to. This is a well-known issue at VW dealerships and widely reported by owners on VW forums. Mostly it’s just an annoyance, but today I experienced it as a safety issue.
Mfg Campaign: 11419788
Recall Date: Jun 5, 2021
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
ON 12MAR2021 WE TOOK POSSESSION OF OUR 2021 TIGUAN R-LINE IN WHICH WE PURCHASED NEW FROM VW CHATHAM ONTARIO CANADA. ON 13 MARCH 2021 WE WERE DRIVING HOME AROUND 8PM ON HIGHWAY 21 AT A SPEED OF 85 KILOMETRES TOWARDS THAMESVILLE, ONTARIO, TEMPERATURE WAS 2 DEG CELSIUS, WINDOWS WERE ROLLED UP SUNROOF CLOSED AND SUNROOF SCREEN WAS COMPLETELY OPEN WHEN ALL OF A SUDDEN A LOUD BANG EAR RINGING HAPPENED AND THE DRIVER MY FIANC AND I WERE COVERED IN SMALL PIECES OF GLASS. WE IMMEDIATELY PULLOVER AND LOOKS UP AND FOUND THAT THE FRONT PANORAMIC SECTION OF THE SUNROOF HAD EXPLODED. I AM 100% CERTAIN THAT A ROCK DID NOT CAUSE THIS AS THE ROAD WAS EMPTY NO OTHER CARS. MY FIANC WAS EXTREMELY RATTLED AND VERY UPSET. I OPENED THE DOORS TO SEE IF ANY FOREIGN OBJECT WAS INSIDE THE VEHICLE AND NOTHING WAS PRESENT. THE AMOUNT OF GLASS INSIDE THE VEHICLE WAS SIGNIFICANTLY LESS THEN THE AMOUNT OF GLASS MISSING FROM THE SUNROOF. WE CLOSED THE SUNROOF SCREEN AND DROVE HOME ANOTHER 4 KILOMETRES. WHEN WE ARRIVED HOME WE PULLED THE VEHICLE INTO THE GARAGE AND INSPECTED THE SUNROOF. WHAT I SEEN WAS VERY DISTURBING AS THE GLASS REMAINING WAS BILLED AWAY FROM THE VEHICLE CONFIRMING THE GLASS EXPLODED AWAY FROM THE VEHICLE NOT INTO THE VEHICLE.
Corrective Action:
ON 12MAR2021 WE TOOK POSSESSION OF OUR 2021 TIGUAN R-LINE IN WHICH WE PURCHASED NEW FROM VW CHATHAM ONTARIO CANADA. ON 13 MARCH 2021 WE WERE DRIVING HOME AROUND 8PM ON HIGHWAY 21 AT A SPEED OF 85 KILOMETRES TOWARDS THAMESVILLE, ONTARIO, TEMPERATURE WAS 2 DEG CELSIUS, WINDOWS WERE ROLLED UP SUNROOF CLOSED AND SUNROOF SCREEN WAS COMPLETELY OPEN WHEN ALL OF A SUDDEN A LOUD BANG EAR RINGING HAPPENED AND THE DRIVER MY FIANC AND I WERE COVERED IN SMALL PIECES OF GLASS. WE IMMEDIATELY PULLOVER AND LOOKS UP AND FOUND THAT THE FRONT PANORAMIC SECTION OF THE SUNROOF HAD EXPLODED. I AM 100% CERTAIN THAT A ROCK DID NOT CAUSE THIS AS THE ROAD WAS EMPTY NO OTHER CARS. MY FIANC WAS EXTREMELY RATTLED AND VERY UPSET. I OPENED THE DOORS TO SEE IF ANY FOREIGN OBJECT WAS INSIDE THE VEHICLE AND NOTHING WAS PRESENT. THE AMOUNT OF GLASS INSIDE THE VEHICLE WAS SIGNIFICANTLY LESS THEN THE AMOUNT OF GLASS MISSING FROM THE SUNROOF. WE CLOSED THE SUNROOF SCREEN AND DROVE HOME ANOTHER 4 KILOMETRES. WHEN WE ARRIVED HOME WE PULLED THE VEHICLE INTO THE GARAGE AND INSPECTED THE SUNROOF. WHAT I SEEN WAS VERY DISTURBING AS THE GLASS REMAINING WAS BILLED AWAY FROM THE VEHICLE CONFIRMING THE GLASS EXPLODED AWAY FROM THE VEHICLE NOT INTO THE VEHICLE.
Additional Notes:
ON 12MAR2021 WE TOOK POSSESSION OF OUR 2021 TIGUAN R-LINE IN WHICH WE PURCHASED NEW FROM VW CHATHAM ONTARIO CANADA. ON 13 MARCH 2021 WE WERE DRIVING HOME AROUND 8PM ON HIGHWAY 21 AT A SPEED OF 85 KILOMETRES TOWARDS THAMESVILLE, ONTARIO, TEMPERATURE WAS 2 DEG CELSIUS, WINDOWS WERE ROLLED UP SUNROOF CLOSED AND SUNROOF SCREEN WAS COMPLETELY OPEN WHEN ALL OF A SUDDEN A LOUD BANG EAR RINGING HAPPENED AND THE DRIVER MY FIANC AND I WERE COVERED IN SMALL PIECES OF GLASS. WE IMMEDIATELY PULLOVER AND LOOKS UP AND FOUND THAT THE FRONT PANORAMIC SECTION OF THE SUNROOF HAD EXPLODED. I AM 100% CERTAIN THAT A ROCK DID NOT CAUSE THIS AS THE ROAD WAS EMPTY NO OTHER CARS. MY FIANC WAS EXTREMELY RATTLED AND VERY UPSET. I OPENED THE DOORS TO SEE IF ANY FOREIGN OBJECT WAS INSIDE THE VEHICLE AND NOTHING WAS PRESENT. THE AMOUNT OF GLASS INSIDE THE VEHICLE WAS SIGNIFICANTLY LESS THEN THE AMOUNT OF GLASS MISSING FROM THE SUNROOF. WE CLOSED THE SUNROOF SCREEN AND DROVE HOME ANOTHER 4 KILOMETRES. WHEN WE ARRIVED HOME WE PULLED THE VEHICLE INTO THE GARAGE AND INSPECTED THE SUNROOF. WHAT I SEEN WAS VERY DISTURBING AS THE GLASS REMAINING WAS BILLED AWAY FROM THE VEHICLE CONFIRMING THE GLASS EXPLODED AWAY FROM THE VEHICLE NOT INTO THE VEHICLE.
Mfg Campaign: 11402846
Recall Date: Mar 14, 2021
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