Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022-2024 Tiguan, 2023 Arteon, and 2024-2025 Audi Q3 vehicles. An error may occur in the camera control unit at vehicle startup, resulting in the rearview camera image not displaying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-888-275-9153) or go to nhtsa.gov.
Mfg Campaign: VW: 91NY, Audi: 90AV
Recall Date: Feb 12, 2025
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Golf GTI, Jetta GLI, Jetta NF, Arteon FL, Tiguan LWB, 2022 Taos, Jetta PA, Tiguan PA, 2021-2022 Atlas Cross Sport, and Atlas FL vehicles. The manufacturing process of the eMMC memory module in the infotainment system may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 91DV
Recall Date: Jul 20, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Tiguan and 2018-2021 Tiguan long wheel base (LWB) vehicles. Due to incorrect installation instructions, the accessory rear hatch spoiler may be insufficiently attached to the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66N5
Recall Date: Apr 6, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Tiguan, Taos, and 2021 Tiguan long wheel base (LWB) vehicles. A second notice will be sent once remedy parts become available. The left or right rear suspension knuckles may corrode, crack, and break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 42L8
Recall Date: Mar 23, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Tiguan vehicles. The nut that secures the brake pipe near the right-front wheel well may be loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 19Q4
Recall Date: Nov 3, 2021
Consumer Complaints
292 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
While driving car gives error messages: Driver door contact switch, then drivers window and drivers side passengers window rolls down 2 inches. With in a few seconds get Error Start/Stop, and a few seconds later Fault: Electronic parking brake. When I slowed to a stop the parking break engaged and stopped the vehicle. The only way to move the vehicle is to turn off and restart. Upon restart you can disingage the parking break and move the vehicle from the roadway.
Corrective Action:
While driving car gives error messages: Driver door contact switch, then drivers window and drivers side passengers window rolls down 2 inches. With in a few seconds get Error Start/Stop, and a few seconds later Fault: Electronic parking brake. When I slowed to a stop the parking break engaged and stopped the vehicle. The only way to move the vehicle is to turn off and restart. Upon restart you can disingage the parking break and move the vehicle from the roadway.
Additional Notes:
While driving car gives error messages: Driver door contact switch, then drivers window and drivers side passengers window rolls down 2 inches. With in a few seconds get Error Start/Stop, and a few seconds later Fault: Electronic parking brake. When I slowed to a stop the parking break engaged and stopped the vehicle. The only way to move the vehicle is to turn off and restart. Upon restart you can disingage the parking break and move the vehicle from the roadway.
Mfg Campaign: 11454875
Recall Date: Mar 2, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Radio rarely has volume. Engine acceleration at breaking. Shifting erratic.
Corrective Action:
Radio rarely has volume. Engine acceleration at breaking. Shifting erratic.
Additional Notes:
Radio rarely has volume. Engine acceleration at breaking. Shifting erratic.
Mfg Campaign: 11454949
Recall Date: Mar 2, 2022
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Radio rarely has volume. Engine acceleration at breaking. Shifting erratic.
Corrective Action:
Radio rarely has volume. Engine acceleration at breaking. Shifting erratic.
Additional Notes:
Radio rarely has volume. Engine acceleration at breaking. Shifting erratic.
Mfg Campaign: 11454949
Recall Date: Mar 2, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The Infocenter system does not boot and prevents any rear camera or rear alerts to pop up while backing up. System can take 10 minutes to finally boot after starting car and in that time no stereo, backup camera or vehicle monitoring is available. System has been reprogrammed and display unit replaced with no change in symptoms. Dealership verified issues and has been identified on numerous 2022 Volkswagen Tiguans. Issue has been present since vehicle delivery with at least 3 trips to dealership to resolve issue.
Corrective Action:
The Infocenter system does not boot and prevents any rear camera or rear alerts to pop up while backing up. System can take 10 minutes to finally boot after starting car and in that time no stereo, backup camera or vehicle monitoring is available. System has been reprogrammed and display unit replaced with no change in symptoms. Dealership verified issues and has been identified on numerous 2022 Volkswagen Tiguans. Issue has been present since vehicle delivery with at least 3 trips to dealership to resolve issue.
Additional Notes:
The Infocenter system does not boot and prevents any rear camera or rear alerts to pop up while backing up. System can take 10 minutes to finally boot after starting car and in that time no stereo, backup camera or vehicle monitoring is available. System has been reprogrammed and display unit replaced with no change in symptoms. Dealership verified issues and has been identified on numerous 2022 Volkswagen Tiguans. Issue has been present since vehicle delivery with at least 3 trips to dealership to resolve issue.
Mfg Campaign: 11449647
Recall Date: Jan 31, 2022
Volkswagen Group Of America, Inc.
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
The Infocenter system does not boot and prevents any rear camera or rear alerts to pop up while backing up. System can take 10 minutes to finally boot after starting car and in that time no stereo, backup camera or vehicle monitoring is available. System has been reprogrammed and display unit replaced with no change in symptoms. Dealership verified issues and has been identified on numerous 2022 Volkswagen Tiguans. Issue has been present since vehicle delivery with at least 3 trips to dealership to resolve issue.
Corrective Action:
The Infocenter system does not boot and prevents any rear camera or rear alerts to pop up while backing up. System can take 10 minutes to finally boot after starting car and in that time no stereo, backup camera or vehicle monitoring is available. System has been reprogrammed and display unit replaced with no change in symptoms. Dealership verified issues and has been identified on numerous 2022 Volkswagen Tiguans. Issue has been present since vehicle delivery with at least 3 trips to dealership to resolve issue.
Additional Notes:
The Infocenter system does not boot and prevents any rear camera or rear alerts to pop up while backing up. System can take 10 minutes to finally boot after starting car and in that time no stereo, backup camera or vehicle monitoring is available. System has been reprogrammed and display unit replaced with no change in symptoms. Dealership verified issues and has been identified on numerous 2022 Volkswagen Tiguans. Issue has been present since vehicle delivery with at least 3 trips to dealership to resolve issue.
Mfg Campaign: 11449647
Recall Date: Jan 31, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Sudden Acceleration Issue. Leaving a parking lot at low acceleration my 2022 VW Tiguan SEL R-line suddenly accelerated. I was able to stomp on the brake pedal to remedy the situation. This happened twice in a 12 hour period. I have not yet taken it to the dealer as this is a rare incident at this time. All seemed like normal operation at the time the issue happened.
Corrective Action:
Sudden Acceleration Issue. Leaving a parking lot at low acceleration my 2022 VW Tiguan SEL R-line suddenly accelerated. I was able to stomp on the brake pedal to remedy the situation. This happened twice in a 12 hour period. I have not yet taken it to the dealer as this is a rare incident at this time. All seemed like normal operation at the time the issue happened.
Additional Notes:
Sudden Acceleration Issue. Leaving a parking lot at low acceleration my 2022 VW Tiguan SEL R-line suddenly accelerated. I was able to stomp on the brake pedal to remedy the situation. This happened twice in a 12 hour period. I have not yet taken it to the dealer as this is a rare incident at this time. All seemed like normal operation at the time the issue happened.
Mfg Campaign: 11449330
Recall Date: Jan 28, 2022
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Sudden Acceleration Issue. Leaving a parking lot at low acceleration my 2022 VW Tiguan SEL R-line suddenly accelerated. I was able to stomp on the brake pedal to remedy the situation. This happened twice in a 12 hour period. I have not yet taken it to the dealer as this is a rare incident at this time. All seemed like normal operation at the time the issue happened.
Corrective Action:
Sudden Acceleration Issue. Leaving a parking lot at low acceleration my 2022 VW Tiguan SEL R-line suddenly accelerated. I was able to stomp on the brake pedal to remedy the situation. This happened twice in a 12 hour period. I have not yet taken it to the dealer as this is a rare incident at this time. All seemed like normal operation at the time the issue happened.
Additional Notes:
Sudden Acceleration Issue. Leaving a parking lot at low acceleration my 2022 VW Tiguan SEL R-line suddenly accelerated. I was able to stomp on the brake pedal to remedy the situation. This happened twice in a 12 hour period. I have not yet taken it to the dealer as this is a rare incident at this time. All seemed like normal operation at the time the issue happened.
Mfg Campaign: 11449330
Recall Date: Jan 28, 2022
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Sudden Acceleration Issue. Leaving a parking lot at low acceleration my 2022 VW Tiguan SEL R-line suddenly accelerated. I was able to stomp on the brake pedal to remedy the situation. This happened twice in a 12 hour period. I have not yet taken it to the dealer as this is a rare incident at this time. All seemed like normal operation at the time the issue happened.
Corrective Action:
Sudden Acceleration Issue. Leaving a parking lot at low acceleration my 2022 VW Tiguan SEL R-line suddenly accelerated. I was able to stomp on the brake pedal to remedy the situation. This happened twice in a 12 hour period. I have not yet taken it to the dealer as this is a rare incident at this time. All seemed like normal operation at the time the issue happened.
Additional Notes:
Sudden Acceleration Issue. Leaving a parking lot at low acceleration my 2022 VW Tiguan SEL R-line suddenly accelerated. I was able to stomp on the brake pedal to remedy the situation. This happened twice in a 12 hour period. I have not yet taken it to the dealer as this is a rare incident at this time. All seemed like normal operation at the time the issue happened.
Mfg Campaign: 11449330
Recall Date: Jan 28, 2022
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving to work and my sunroof/moonroof (panoramic) exploded. The only explanation that sounds remotely logical is spontaneous combustion; I don’t know how else to describe it. I was on my way to work, about to get on the interstate and all of a sudden I hear this loud “pow” sound. My immediate though was that I had been shot at. I looked around at my windows, didn’t see anything, I looked up and noticed my sunroof was completely shattered with a crack in the middle where it appeared to be buckling upward. I took pictures from my drivers seat before proceeding; I had glass shards in my hair and all over my arms and back, causing small cuts on me. I was technically fine but the glass could’ve gone in my eyes or larger pieces could have caused major wounds. I called the dealership and was told to drive straight there, So I did. The glass in the middle where it was buckling started to fly off as I was driving. When I got there, they told me they had to obtain authorization before they could touch it. Initially they told me I could wait until the authorization was received. 3 hours later, they said it was going to take longer than expected but I would hear something in 24 hours. They refused to provide me with a loaner or pay for a rental car for me. I called to check the status numerous times and was told “it’s still pending.” I received a call FIVE days later telling me that it was denied and I would have to use my personal auto insurance. I attempted to call Volkswagen of America and they were extremely rude and basically told me whatever the dealer said goes. I filed a claim with my insurance, she knew exactly what happened just by the description of my sunroof immediately after it happened. This is a HUGE safety issue that needs to be addressed.
Corrective Action:
I was driving to work and my sunroof/moonroof (panoramic) exploded. The only explanation that sounds remotely logical is spontaneous combustion; I don’t know how else to describe it. I was on my way to work, about to get on the interstate and all of a sudden I hear this loud “pow” sound. My immediate though was that I had been shot at. I looked around at my windows, didn’t see anything, I looked up and noticed my sunroof was completely shattered with a crack in the middle where it appeared to be buckling upward. I took pictures from my drivers seat before proceeding; I had glass shards in my hair and all over my arms and back, causing small cuts on me. I was technically fine but the glass could’ve gone in my eyes or larger pieces could have caused major wounds. I called the dealership and was told to drive straight there, So I did. The glass in the middle where it was buckling started to fly off as I was driving. When I got there, they told me they had to obtain authorization before they could touch it. Initially they told me I could wait until the authorization was received. 3 hours later, they said it was going to take longer than expected but I would hear something in 24 hours. They refused to provide me with a loaner or pay for a rental car for me. I called to check the status numerous times and was told “it’s still pending.” I received a call FIVE days later telling me that it was denied and I would have to use my personal auto insurance. I attempted to call Volkswagen of America and they were extremely rude and basically told me whatever the dealer said goes. I filed a claim with my insurance, she knew exactly what happened just by the description of my sunroof immediately after it happened. This is a HUGE safety issue that needs to be addressed.
Additional Notes:
I was driving to work and my sunroof/moonroof (panoramic) exploded. The only explanation that sounds remotely logical is spontaneous combustion; I don’t know how else to describe it. I was on my way to work, about to get on the interstate and all of a sudden I hear this loud “pow” sound. My immediate though was that I had been shot at. I looked around at my windows, didn’t see anything, I looked up and noticed my sunroof was completely shattered with a crack in the middle where it appeared to be buckling upward. I took pictures from my drivers seat before proceeding; I had glass shards in my hair and all over my arms and back, causing small cuts on me. I was technically fine but the glass could’ve gone in my eyes or larger pieces could have caused major wounds. I called the dealership and was told to drive straight there, So I did. The glass in the middle where it was buckling started to fly off as I was driving. When I got there, they told me they had to obtain authorization before they could touch it. Initially they told me I could wait until the authorization was received. 3 hours later, they said it was going to take longer than expected but I would hear something in 24 hours. They refused to provide me with a loaner or pay for a rental car for me. I called to check the status numerous times and was told “it’s still pending.” I received a call FIVE days later telling me that it was denied and I would have to use my personal auto insurance. I attempted to call Volkswagen of America and they were extremely rude and basically told me whatever the dealer said goes. I filed a claim with my insurance, she knew exactly what happened just by the description of my sunroof immediately after it happened. This is a HUGE safety issue that needs to be addressed.
Mfg Campaign: 11449162
Recall Date: Jan 27, 2022
Volkswagen Group Of America, Inc.
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
The contact owns a 2022 Volkswagen Tiguan. The contact stated while driving approximately 70 MPH, the sunroof exploded without impact. The contact stated that shattered glass fell inside the cabin of the vehicle. The vehicle was taken to a local dealer but was not yet repaired. The manufacturer was informed of the failure. The failure mileage was approximately 624.
Corrective Action:
The contact owns a 2022 Volkswagen Tiguan. The contact stated while driving approximately 70 MPH, the sunroof exploded without impact. The contact stated that shattered glass fell inside the cabin of the vehicle. The vehicle was taken to a local dealer but was not yet repaired. The manufacturer was informed of the failure. The failure mileage was approximately 624.
Additional Notes:
The contact owns a 2022 Volkswagen Tiguan. The contact stated while driving approximately 70 MPH, the sunroof exploded without impact. The contact stated that shattered glass fell inside the cabin of the vehicle. The vehicle was taken to a local dealer but was not yet repaired. The manufacturer was informed of the failure. The failure mileage was approximately 624.
Mfg Campaign: 11446237
Recall Date: Jan 4, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My wife was driving our new 2022 VW Tiguan SEL. First incident was yesterday in which there was no audio from the car (radio, phone or otherwise). Second incident today, infotainment screen was blank (black) when put into reverse and no audio. After a little bit of driving the infotainment seemed to reset. During this drive, my wife reached a red light and came to a stop. When the light turned green and my wife attempted to accelerate, the acceleration was no longer working. There were several vehicles behind her that were stopped waiting for her to move. She had to turn the vehicle off and on again before it would work. At this point the infotainment and audio started working again too. I'm reporting this just as I received the information from my wife and will also report to VW. I have not had it inspected by the manufacturer or any other entity yet.
Corrective Action:
My wife was driving our new 2022 VW Tiguan SEL. First incident was yesterday in which there was no audio from the car (radio, phone or otherwise). Second incident today, infotainment screen was blank (black) when put into reverse and no audio. After a little bit of driving the infotainment seemed to reset. During this drive, my wife reached a red light and came to a stop. When the light turned green and my wife attempted to accelerate, the acceleration was no longer working. There were several vehicles behind her that were stopped waiting for her to move. She had to turn the vehicle off and on again before it would work. At this point the infotainment and audio started working again too. I'm reporting this just as I received the information from my wife and will also report to VW. I have not had it inspected by the manufacturer or any other entity yet.
Additional Notes:
My wife was driving our new 2022 VW Tiguan SEL. First incident was yesterday in which there was no audio from the car (radio, phone or otherwise). Second incident today, infotainment screen was blank (black) when put into reverse and no audio. After a little bit of driving the infotainment seemed to reset. During this drive, my wife reached a red light and came to a stop. When the light turned green and my wife attempted to accelerate, the acceleration was no longer working. There were several vehicles behind her that were stopped waiting for her to move. She had to turn the vehicle off and on again before it would work. At this point the infotainment and audio started working again too. I'm reporting this just as I received the information from my wife and will also report to VW. I have not had it inspected by the manufacturer or any other entity yet.
Mfg Campaign: 11442320
Recall Date: Dec 1, 2021
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
My wife was driving our new 2022 VW Tiguan SEL. First incident was yesterday in which there was no audio from the car (radio, phone or otherwise). Second incident today, infotainment screen was blank (black) when put into reverse and no audio. After a little bit of driving the infotainment seemed to reset. During this drive, my wife reached a red light and came to a stop. When the light turned green and my wife attempted to accelerate, the acceleration was no longer working. There were several vehicles behind her that were stopped waiting for her to move. She had to turn the vehicle off and on again before it would work. At this point the infotainment and audio started working again too. I'm reporting this just as I received the information from my wife and will also report to VW. I have not had it inspected by the manufacturer or any other entity yet.
Corrective Action:
My wife was driving our new 2022 VW Tiguan SEL. First incident was yesterday in which there was no audio from the car (radio, phone or otherwise). Second incident today, infotainment screen was blank (black) when put into reverse and no audio. After a little bit of driving the infotainment seemed to reset. During this drive, my wife reached a red light and came to a stop. When the light turned green and my wife attempted to accelerate, the acceleration was no longer working. There were several vehicles behind her that were stopped waiting for her to move. She had to turn the vehicle off and on again before it would work. At this point the infotainment and audio started working again too. I'm reporting this just as I received the information from my wife and will also report to VW. I have not had it inspected by the manufacturer or any other entity yet.
Additional Notes:
My wife was driving our new 2022 VW Tiguan SEL. First incident was yesterday in which there was no audio from the car (radio, phone or otherwise). Second incident today, infotainment screen was blank (black) when put into reverse and no audio. After a little bit of driving the infotainment seemed to reset. During this drive, my wife reached a red light and came to a stop. When the light turned green and my wife attempted to accelerate, the acceleration was no longer working. There were several vehicles behind her that were stopped waiting for her to move. She had to turn the vehicle off and on again before it would work. At this point the infotainment and audio started working again too. I'm reporting this just as I received the information from my wife and will also report to VW. I have not had it inspected by the manufacturer or any other entity yet.
Mfg Campaign: 11442320
Recall Date: Dec 1, 2021
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