Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022-2024 Tiguan, 2023 Arteon, and 2024-2025 Audi Q3 vehicles. An error may occur in the camera control unit at vehicle startup, resulting in the rearview camera image not displaying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-888-275-9153) or go to nhtsa.gov.
Mfg Campaign: VW: 91NY, Audi: 90AV
Recall Date: Feb 12, 2025
Consumer Complaints
56 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
TIRES
Potential Consequences:
Was driving on highway at 74 mph when the vehicles loss of air warning light came on. Five seconds later, I heard a pop which caused me to lose slight control of suv. Managed to pull safely over to the right side of highway where I managed to put on the spare tire. Luckily there was no other car to our right when the tire blew if not we would have hit another car and the incident could have been much worse. The tire was taken to two Volkswagen dealerships and they found no signs of nails or glass. It is unknown what caused the tire to rupture in such a way that it left multiple holes and cracks on the tire. The tire size is 255/45 R19 100H M+S
Corrective Action:
Was driving on highway at 74 mph when the vehicles loss of air warning light came on. Five seconds later, I heard a pop which caused me to lose slight control of suv. Managed to pull safely over to the right side of highway where I managed to put on the spare tire. Luckily there was no other car to our right when the tire blew if not we would have hit another car and the incident could have been much worse. The tire was taken to two Volkswagen dealerships and they found no signs of nails or glass. It is unknown what caused the tire to rupture in such a way that it left multiple holes and cracks on the tire. The tire size is 255/45 R19 100H M+S
Additional Notes:
Was driving on highway at 74 mph when the vehicles loss of air warning light came on. Five seconds later, I heard a pop which caused me to lose slight control of suv. Managed to pull safely over to the right side of highway where I managed to put on the spare tire. Luckily there was no other car to our right when the tire blew if not we would have hit another car and the incident could have been much worse. The tire was taken to two Volkswagen dealerships and they found no signs of nails or glass. It is unknown what caused the tire to rupture in such a way that it left multiple holes and cracks on the tire. The tire size is 255/45 R19 100H M+S
Mfg Campaign: 11613996
Recall Date: Sep 11, 2024
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The cable for the Hood latch release has become separated/detached from the release Mechanism.
Corrective Action:
The cable for the Hood latch release has become separated/detached from the release Mechanism.
Additional Notes:
The cable for the Hood latch release has become separated/detached from the release Mechanism.
Mfg Campaign: 11612767
Recall Date: Sep 5, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Vw tiguan 2023 consume a lot of engine oil every 2000 and 3000 mile the oil engine light turn on and it shows that oil level is low and that 2nd time happens since I bought the car in 01/2023 the service manager in vw las vegas sahara told me that normal every 3000 mile you have to add oil I told him that new car not 20 years old car so he told me that how it is can you please investigate the issue now I scare to drive far and there is a lot complain online about the issue thank you
Corrective Action:
Vw tiguan 2023 consume a lot of engine oil every 2000 and 3000 mile the oil engine light turn on and it shows that oil level is low and that 2nd time happens since I bought the car in 01/2023 the service manager in vw las vegas sahara told me that normal every 3000 mile you have to add oil I told him that new car not 20 years old car so he told me that how it is can you please investigate the issue now I scare to drive far and there is a lot complain online about the issue thank you
Additional Notes:
Vw tiguan 2023 consume a lot of engine oil every 2000 and 3000 mile the oil engine light turn on and it shows that oil level is low and that 2nd time happens since I bought the car in 01/2023 the service manager in vw las vegas sahara told me that normal every 3000 mile you have to add oil I told him that new car not 20 years old car so he told me that how it is can you please investigate the issue now I scare to drive far and there is a lot complain online about the issue thank you
Mfg Campaign: 11609594
Recall Date: Aug 20, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Twice now I’ve been driving with no vehicles or anything in front or even behind me & the big red collision warning comes on & the brakes activate.
Corrective Action:
Twice now I’ve been driving with no vehicles or anything in front or even behind me & the big red collision warning comes on & the brakes activate.
Additional Notes:
Twice now I’ve been driving with no vehicles or anything in front or even behind me & the big red collision warning comes on & the brakes activate.
Mfg Campaign: 11592675
Recall Date: Jun 5, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Twice now I’ve been driving with no vehicles or anything in front or even behind me & the big red collision warning comes on & the brakes activate.
Corrective Action:
Twice now I’ve been driving with no vehicles or anything in front or even behind me & the big red collision warning comes on & the brakes activate.
Additional Notes:
Twice now I’ve been driving with no vehicles or anything in front or even behind me & the big red collision warning comes on & the brakes activate.
Mfg Campaign: 11592675
Recall Date: Jun 5, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
VW Dealership in West Lebanon NH is acknowledging that there is an issue with VW Tiguan engines burning oil at a higher rate than the standard. The fuel low indicator keeps coming on. They advise me to add oil which is coming out of my pocket vs theirs under warranty. I've had two appointments. They are now doing a fuel consumption test and I have to return for a 3rd appointment. They stated they are seeing a lot more folks like myself coming in with lower mile Tiguan with this issue. Normally they are seeing many with 50K + miles. While I was there another customer overheard the service adviser talking to me and he said he has the same issue. Blue puffs of smoke coming out of the back too when we start car. Seems like this is a huge issue that is now coming to light. Dealership told me i'm at a stage 2 with VW and next steps is taking engine apart and warning VW of issue.
Corrective Action:
VW Dealership in West Lebanon NH is acknowledging that there is an issue with VW Tiguan engines burning oil at a higher rate than the standard. The fuel low indicator keeps coming on. They advise me to add oil which is coming out of my pocket vs theirs under warranty. I've had two appointments. They are now doing a fuel consumption test and I have to return for a 3rd appointment. They stated they are seeing a lot more folks like myself coming in with lower mile Tiguan with this issue. Normally they are seeing many with 50K + miles. While I was there another customer overheard the service adviser talking to me and he said he has the same issue. Blue puffs of smoke coming out of the back too when we start car. Seems like this is a huge issue that is now coming to light. Dealership told me i'm at a stage 2 with VW and next steps is taking engine apart and warning VW of issue.
Additional Notes:
VW Dealership in West Lebanon NH is acknowledging that there is an issue with VW Tiguan engines burning oil at a higher rate than the standard. The fuel low indicator keeps coming on. They advise me to add oil which is coming out of my pocket vs theirs under warranty. I've had two appointments. They are now doing a fuel consumption test and I have to return for a 3rd appointment. They stated they are seeing a lot more folks like myself coming in with lower mile Tiguan with this issue. Normally they are seeing many with 50K + miles. While I was there another customer overheard the service adviser talking to me and he said he has the same issue. Blue puffs of smoke coming out of the back too when we start car. Seems like this is a huge issue that is now coming to light. Dealership told me i'm at a stage 2 with VW and next steps is taking engine apart and warning VW of issue.
Mfg Campaign: 11589991
Recall Date: May 21, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The Automatic Emergency Braking, also called Front Assist, activates for no reason. No cars or elements in front of the vehicle. I'm trying not to use cruise control for fear that the Automatic Emergency Braking system might fail and cause an accident. My vehicle was inspected twice by a Volkswagen dealerhsip located in Michigan, and on both occasions, they told me they didn't find any faults, but while I'm driving the alarm keeps activating suddenly every 2 or 3 weeks. On the other hand, I've noticed that sometimes I approach another vehicle very quickly, which in my opinion should trigger the alarm, but it doesn't activate.
Corrective Action:
The Automatic Emergency Braking, also called Front Assist, activates for no reason. No cars or elements in front of the vehicle. I'm trying not to use cruise control for fear that the Automatic Emergency Braking system might fail and cause an accident. My vehicle was inspected twice by a Volkswagen dealerhsip located in Michigan, and on both occasions, they told me they didn't find any faults, but while I'm driving the alarm keeps activating suddenly every 2 or 3 weeks. On the other hand, I've noticed that sometimes I approach another vehicle very quickly, which in my opinion should trigger the alarm, but it doesn't activate.
Additional Notes:
The Automatic Emergency Braking, also called Front Assist, activates for no reason. No cars or elements in front of the vehicle. I'm trying not to use cruise control for fear that the Automatic Emergency Braking system might fail and cause an accident. My vehicle was inspected twice by a Volkswagen dealerhsip located in Michigan, and on both occasions, they told me they didn't find any faults, but while I'm driving the alarm keeps activating suddenly every 2 or 3 weeks. On the other hand, I've noticed that sometimes I approach another vehicle very quickly, which in my opinion should trigger the alarm, but it doesn't activate.
Mfg Campaign: 11589565
Recall Date: May 19, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The vehicle trunk automatically opens when parked and the doors will unlocked.
Corrective Action:
The vehicle trunk automatically opens when parked and the doors will unlocked.
Additional Notes:
The vehicle trunk automatically opens when parked and the doors will unlocked.
Mfg Campaign: 11588408
Recall Date: May 13, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On [XXX], I took this vehicle to Galpin VW for service on the collision warning system which began to malfunction on a daily basis and would spontaneously come on multiple times throughout the day, without any other vehicles in front of me nor around me. The service advisor at this service center, Pedro silva, declared to me and my wife that this vehicle was unsafe to drive and stated that he is in contact with VW and their engineering department which instructed to run additional tests on this vehicle. This vehicle now has been in service for this same issue for 6 days and running, including the previous attempt to fix this same issue at Winn VW earlier in the week, which failed to result in any correction. The Galpin advisor further stated that he can not release the vehicle to us in this condition and must continue working on this serious issue in which we agreed, since we can not accept such a vehicle in this extremely dangerous condition. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX], I took this vehicle to Galpin VW for service on the collision warning system which began to malfunction on a daily basis and would spontaneously come on multiple times throughout the day, without any other vehicles in front of me nor around me. The service advisor at this service center, Pedro silva, declared to me and my wife that this vehicle was unsafe to drive and stated that he is in contact with VW and their engineering department which instructed to run additional tests on this vehicle. This vehicle now has been in service for this same issue for 6 days and running, including the previous attempt to fix this same issue at Winn VW earlier in the week, which failed to result in any correction. The Galpin advisor further stated that he can not release the vehicle to us in this condition and must continue working on this serious issue in which we agreed, since we can not accept such a vehicle in this extremely dangerous condition. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX], I took this vehicle to Galpin VW for service on the collision warning system which began to malfunction on a daily basis and would spontaneously come on multiple times throughout the day, without any other vehicles in front of me nor around me. The service advisor at this service center, Pedro silva, declared to me and my wife that this vehicle was unsafe to drive and stated that he is in contact with VW and their engineering department which instructed to run additional tests on this vehicle. This vehicle now has been in service for this same issue for 6 days and running, including the previous attempt to fix this same issue at Winn VW earlier in the week, which failed to result in any correction. The Galpin advisor further stated that he can not release the vehicle to us in this condition and must continue working on this serious issue in which we agreed, since we can not accept such a vehicle in this extremely dangerous condition. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11584523
Recall Date: Apr 22, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
On [XXX], I took this vehicle to Galpin VW for service on the collision warning system which began to malfunction on a daily basis and would spontaneously come on multiple times throughout the day, without any other vehicles in front of me nor around me. The service advisor at this service center, Pedro silva, declared to me and my wife that this vehicle was unsafe to drive and stated that he is in contact with VW and their engineering department which instructed to run additional tests on this vehicle. This vehicle now has been in service for this same issue for 6 days and running, including the previous attempt to fix this same issue at Winn VW earlier in the week, which failed to result in any correction. The Galpin advisor further stated that he can not release the vehicle to us in this condition and must continue working on this serious issue in which we agreed, since we can not accept such a vehicle in this extremely dangerous condition. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX], I took this vehicle to Galpin VW for service on the collision warning system which began to malfunction on a daily basis and would spontaneously come on multiple times throughout the day, without any other vehicles in front of me nor around me. The service advisor at this service center, Pedro silva, declared to me and my wife that this vehicle was unsafe to drive and stated that he is in contact with VW and their engineering department which instructed to run additional tests on this vehicle. This vehicle now has been in service for this same issue for 6 days and running, including the previous attempt to fix this same issue at Winn VW earlier in the week, which failed to result in any correction. The Galpin advisor further stated that he can not release the vehicle to us in this condition and must continue working on this serious issue in which we agreed, since we can not accept such a vehicle in this extremely dangerous condition. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX], I took this vehicle to Galpin VW for service on the collision warning system which began to malfunction on a daily basis and would spontaneously come on multiple times throughout the day, without any other vehicles in front of me nor around me. The service advisor at this service center, Pedro silva, declared to me and my wife that this vehicle was unsafe to drive and stated that he is in contact with VW and their engineering department which instructed to run additional tests on this vehicle. This vehicle now has been in service for this same issue for 6 days and running, including the previous attempt to fix this same issue at Winn VW earlier in the week, which failed to result in any correction. The Galpin advisor further stated that he can not release the vehicle to us in this condition and must continue working on this serious issue in which we agreed, since we can not accept such a vehicle in this extremely dangerous condition. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11584523
Recall Date: Apr 22, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Brand new VW Tiguan. The start stop system has failed since a month after I bought it. When I am stopped at a stoplight, stop sign or in traffic, often the vehicle will completely shut off and die. The dash displays a message that says must "manually restart". So then you have to put the car in park and press the engine start button again. This happens every few weeks at random since I've bought the car. I have had it into two different Volkswagen dealerships for a total of four times. Volkswagen has not been able to fix the issue and in fact they say several times it has not even showed a code when they scan it. It's very very concerning that the vehicle computer/scanner isn't even picking up this issue!!! This is a huge safety concern as sometimes when the vehicle dies I am holding up traffic on the freeway or in intersections.
Corrective Action:
Brand new VW Tiguan. The start stop system has failed since a month after I bought it. When I am stopped at a stoplight, stop sign or in traffic, often the vehicle will completely shut off and die. The dash displays a message that says must "manually restart". So then you have to put the car in park and press the engine start button again. This happens every few weeks at random since I've bought the car. I have had it into two different Volkswagen dealerships for a total of four times. Volkswagen has not been able to fix the issue and in fact they say several times it has not even showed a code when they scan it. It's very very concerning that the vehicle computer/scanner isn't even picking up this issue!!! This is a huge safety concern as sometimes when the vehicle dies I am holding up traffic on the freeway or in intersections.
Additional Notes:
Brand new VW Tiguan. The start stop system has failed since a month after I bought it. When I am stopped at a stoplight, stop sign or in traffic, often the vehicle will completely shut off and die. The dash displays a message that says must "manually restart". So then you have to put the car in park and press the engine start button again. This happens every few weeks at random since I've bought the car. I have had it into two different Volkswagen dealerships for a total of four times. Volkswagen has not been able to fix the issue and in fact they say several times it has not even showed a code when they scan it. It's very very concerning that the vehicle computer/scanner isn't even picking up this issue!!! This is a huge safety concern as sometimes when the vehicle dies I am holding up traffic on the freeway or in intersections.
Mfg Campaign: 11584285
Recall Date: Apr 21, 2024
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Brand new VW Tiguan. The start stop system has failed since a month after I bought it. When I am stopped at a stoplight, stop sign or in traffic, often the vehicle will completely shut off and die. The dash displays a message that says must "manually restart". So then you have to put the car in park and press the engine start button again. This happens every few weeks at random since I've bought the car. I have had it into two different Volkswagen dealerships for a total of four times. Volkswagen has not been able to fix the issue and in fact they say several times it has not even showed a code when they scan it. It's very very concerning that the vehicle computer/scanner isn't even picking up this issue!!! This is a huge safety concern as sometimes when the vehicle dies I am holding up traffic on the freeway or in intersections.
Corrective Action:
Brand new VW Tiguan. The start stop system has failed since a month after I bought it. When I am stopped at a stoplight, stop sign or in traffic, often the vehicle will completely shut off and die. The dash displays a message that says must "manually restart". So then you have to put the car in park and press the engine start button again. This happens every few weeks at random since I've bought the car. I have had it into two different Volkswagen dealerships for a total of four times. Volkswagen has not been able to fix the issue and in fact they say several times it has not even showed a code when they scan it. It's very very concerning that the vehicle computer/scanner isn't even picking up this issue!!! This is a huge safety concern as sometimes when the vehicle dies I am holding up traffic on the freeway or in intersections.
Additional Notes:
Brand new VW Tiguan. The start stop system has failed since a month after I bought it. When I am stopped at a stoplight, stop sign or in traffic, often the vehicle will completely shut off and die. The dash displays a message that says must "manually restart". So then you have to put the car in park and press the engine start button again. This happens every few weeks at random since I've bought the car. I have had it into two different Volkswagen dealerships for a total of four times. Volkswagen has not been able to fix the issue and in fact they say several times it has not even showed a code when they scan it. It's very very concerning that the vehicle computer/scanner isn't even picking up this issue!!! This is a huge safety concern as sometimes when the vehicle dies I am holding up traffic on the freeway or in intersections.
Mfg Campaign: 11584285
Recall Date: Apr 21, 2024
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
From a stop the vehicle has a dangerous delay. From the time the pedal is pressed until the vehicle moves it can be a second or even two. The delayed response has come close to causing me to be rear ended on multiple occasions.
Corrective Action:
From a stop the vehicle has a dangerous delay. From the time the pedal is pressed until the vehicle moves it can be a second or even two. The delayed response has come close to causing me to be rear ended on multiple occasions.
Additional Notes:
From a stop the vehicle has a dangerous delay. From the time the pedal is pressed until the vehicle moves it can be a second or even two. The delayed response has come close to causing me to be rear ended on multiple occasions.
Mfg Campaign: 11583074
Recall Date: Apr 15, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2023 Volkswagen Tiguan. The contact stated that while the vehicle was parked in the driveway, the odor of fuel was present. Upon inspection, the contact discovered a fuel leak underneath the vehicle. The vehicle was taken to the local dealer who discovered a small hole in the seam of the fuel tank. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 10,000.
Corrective Action:
The contact owns a 2023 Volkswagen Tiguan. The contact stated that while the vehicle was parked in the driveway, the odor of fuel was present. Upon inspection, the contact discovered a fuel leak underneath the vehicle. The vehicle was taken to the local dealer who discovered a small hole in the seam of the fuel tank. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 10,000.
Additional Notes:
The contact owns a 2023 Volkswagen Tiguan. The contact stated that while the vehicle was parked in the driveway, the odor of fuel was present. Upon inspection, the contact discovered a fuel leak underneath the vehicle. The vehicle was taken to the local dealer who discovered a small hole in the seam of the fuel tank. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 10,000.
Mfg Campaign: 11578927
Recall Date: Mar 22, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I purchased this vehicle brand new in 2023. At 12,000 miles, the brakes started squeaking very clearly and loudly and the right rotor would make noises as well. These noises from both the brakes, on both sides, and the rotor happen simultaneously, and instantly, and do so every time I brake or attempt to brake. I immediately took it to the dealership where I purchased it. They told me that the company is using different material for brake pads than they used to use. They also stated that the rotors are a much thinner type of rotors than these vehicles used to have. These statements were very alarming and also made sense completely. I had previously leased this same type of vehicle in 2020 (the same exact model). That previous vehicle had absolutely no issues with the brakes or rotors at all. In fact, that previous vehicle performed so well, that I purchased the same model again in 2023, which unfortunately turns out to be the vehicle I am now complaining about. This VW dealership was unsuccessful in finding a remedy for the noisy brakes. A second VW dealership service department was also unsuccessful in finding a remedy for the noisy brakes. Both service departments claim that these noisy brakes are normal and a normal part of the car. I know these statements are not true and am worried, as a best case scenario, that these brakes and rotors might get noisier as time passes and diminish their stopping power, and as a reasonable case scenario, I fear that these brakes could fail in the future. I have two kids that I constantly usher around in this current vehicle and find it prudent to file a complaint and bring this serious matter to your attention.
Corrective Action:
I purchased this vehicle brand new in 2023. At 12,000 miles, the brakes started squeaking very clearly and loudly and the right rotor would make noises as well. These noises from both the brakes, on both sides, and the rotor happen simultaneously, and instantly, and do so every time I brake or attempt to brake. I immediately took it to the dealership where I purchased it. They told me that the company is using different material for brake pads than they used to use. They also stated that the rotors are a much thinner type of rotors than these vehicles used to have. These statements were very alarming and also made sense completely. I had previously leased this same type of vehicle in 2020 (the same exact model). That previous vehicle had absolutely no issues with the brakes or rotors at all. In fact, that previous vehicle performed so well, that I purchased the same model again in 2023, which unfortunately turns out to be the vehicle I am now complaining about. This VW dealership was unsuccessful in finding a remedy for the noisy brakes. A second VW dealership service department was also unsuccessful in finding a remedy for the noisy brakes. Both service departments claim that these noisy brakes are normal and a normal part of the car. I know these statements are not true and am worried, as a best case scenario, that these brakes and rotors might get noisier as time passes and diminish their stopping power, and as a reasonable case scenario, I fear that these brakes could fail in the future. I have two kids that I constantly usher around in this current vehicle and find it prudent to file a complaint and bring this serious matter to your attention.
Additional Notes:
I purchased this vehicle brand new in 2023. At 12,000 miles, the brakes started squeaking very clearly and loudly and the right rotor would make noises as well. These noises from both the brakes, on both sides, and the rotor happen simultaneously, and instantly, and do so every time I brake or attempt to brake. I immediately took it to the dealership where I purchased it. They told me that the company is using different material for brake pads than they used to use. They also stated that the rotors are a much thinner type of rotors than these vehicles used to have. These statements were very alarming and also made sense completely. I had previously leased this same type of vehicle in 2020 (the same exact model). That previous vehicle had absolutely no issues with the brakes or rotors at all. In fact, that previous vehicle performed so well, that I purchased the same model again in 2023, which unfortunately turns out to be the vehicle I am now complaining about. This VW dealership was unsuccessful in finding a remedy for the noisy brakes. A second VW dealership service department was also unsuccessful in finding a remedy for the noisy brakes. Both service departments claim that these noisy brakes are normal and a normal part of the car. I know these statements are not true and am worried, as a best case scenario, that these brakes and rotors might get noisier as time passes and diminish their stopping power, and as a reasonable case scenario, I fear that these brakes could fail in the future. I have two kids that I constantly usher around in this current vehicle and find it prudent to file a complaint and bring this serious matter to your attention.
Mfg Campaign: 11566375
Recall Date: Jan 18, 2024
Volkswagen Group Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2023 Volkswagen Tiguan. The contact stated that while driving at an undisclosed speed, the contact became aware that the front windshield had defects, creating a visibility hazard while driving. The contact stated that the front windshield appeared to have bubbles. The vehicle was taken to the dealer and the front windshield was replaced with an aftermarket windshield. The contact stated that the failure had reoccurred. The contact stated that while driving, the contact noticed white dots in the front windshield. The contact stated that the white dots affected visibility while driving. The vehicle was taken to the dealer, but the failure could not be duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 1,000.
Corrective Action:
The contact owns a 2023 Volkswagen Tiguan. The contact stated that while driving at an undisclosed speed, the contact became aware that the front windshield had defects, creating a visibility hazard while driving. The contact stated that the front windshield appeared to have bubbles. The vehicle was taken to the dealer and the front windshield was replaced with an aftermarket windshield. The contact stated that the failure had reoccurred. The contact stated that while driving, the contact noticed white dots in the front windshield. The contact stated that the white dots affected visibility while driving. The vehicle was taken to the dealer, but the failure could not be duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 1,000.
Additional Notes:
The contact owns a 2023 Volkswagen Tiguan. The contact stated that while driving at an undisclosed speed, the contact became aware that the front windshield had defects, creating a visibility hazard while driving. The contact stated that the front windshield appeared to have bubbles. The vehicle was taken to the dealer and the front windshield was replaced with an aftermarket windshield. The contact stated that the failure had reoccurred. The contact stated that while driving, the contact noticed white dots in the front windshield. The contact stated that the white dots affected visibility while driving. The vehicle was taken to the dealer, but the failure could not be duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 1,000.
Mfg Campaign: 11564393
Recall Date: Jan 9, 2024
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
My Tiguan has had a jerky transmission issues since I purchased it brand new. Dealer says operation is normal. I have read several forums and website where people have stated similar issues for this vehicle. Extremely hesitant in first and second gear. Jerks around especially during first minute or two of driving. Have tried to let car idle to normal temperature and it still happens. It’s as if it won’t go into gear and freezes up /hesitates for a few seconds, then finally switches gears. Extremely unsafe when pulling out onto road. Transmission shifts hard and will sometimes slip when changing gears. Beware! This has been happening since being brand new. Transmission reset did not resolve.
Corrective Action:
My Tiguan has had a jerky transmission issues since I purchased it brand new. Dealer says operation is normal. I have read several forums and website where people have stated similar issues for this vehicle. Extremely hesitant in first and second gear. Jerks around especially during first minute or two of driving. Have tried to let car idle to normal temperature and it still happens. It’s as if it won’t go into gear and freezes up /hesitates for a few seconds, then finally switches gears. Extremely unsafe when pulling out onto road. Transmission shifts hard and will sometimes slip when changing gears. Beware! This has been happening since being brand new. Transmission reset did not resolve.
Additional Notes:
My Tiguan has had a jerky transmission issues since I purchased it brand new. Dealer says operation is normal. I have read several forums and website where people have stated similar issues for this vehicle. Extremely hesitant in first and second gear. Jerks around especially during first minute or two of driving. Have tried to let car idle to normal temperature and it still happens. It’s as if it won’t go into gear and freezes up /hesitates for a few seconds, then finally switches gears. Extremely unsafe when pulling out onto road. Transmission shifts hard and will sometimes slip when changing gears. Beware! This has been happening since being brand new. Transmission reset did not resolve.
Mfg Campaign: 11559820
Recall Date: Dec 13, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving on the freeway, the overhead console fell down and hit my wife in the head, causing her to swerve. The console forcibly hit her but not cause any serious injury, however she was shaken up. Had she swerved and hit another vehicle or drove off the road is our concern, as this scenario may happen to others. When we spoke to the VW dealership where we purchased the vehicle, we were told that this type of incident has happened approximately 10-15 times to other vehicles. The service manager claimed that the affected vehicles were from the model year 2019 and 2020. When asked if there was a recall, we were told no, and that VW only replaces the affected console(s). The issue, as told to us by the sales manager is an “over torqued” screw(s), that when exposed to heat stress, cracks and causes the overhead console to fall. We were also advised to notify VW about the problem/incident.
Corrective Action:
While driving on the freeway, the overhead console fell down and hit my wife in the head, causing her to swerve. The console forcibly hit her but not cause any serious injury, however she was shaken up. Had she swerved and hit another vehicle or drove off the road is our concern, as this scenario may happen to others. When we spoke to the VW dealership where we purchased the vehicle, we were told that this type of incident has happened approximately 10-15 times to other vehicles. The service manager claimed that the affected vehicles were from the model year 2019 and 2020. When asked if there was a recall, we were told no, and that VW only replaces the affected console(s). The issue, as told to us by the sales manager is an “over torqued” screw(s), that when exposed to heat stress, cracks and causes the overhead console to fall. We were also advised to notify VW about the problem/incident.
Additional Notes:
While driving on the freeway, the overhead console fell down and hit my wife in the head, causing her to swerve. The console forcibly hit her but not cause any serious injury, however she was shaken up. Had she swerved and hit another vehicle or drove off the road is our concern, as this scenario may happen to others. When we spoke to the VW dealership where we purchased the vehicle, we were told that this type of incident has happened approximately 10-15 times to other vehicles. The service manager claimed that the affected vehicles were from the model year 2019 and 2020. When asked if there was a recall, we were told no, and that VW only replaces the affected console(s). The issue, as told to us by the sales manager is an “over torqued” screw(s), that when exposed to heat stress, cracks and causes the overhead console to fall. We were also advised to notify VW about the problem/incident.
Mfg Campaign: 11549036
Recall Date: Oct 9, 2023
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Jittery acceleration. Intermittent accelerator hesitation from a stop. The car hesitates or bogs down which can be unpredictable when pulling into traffic. Sometimes the RPMs surge during low speed without input from the gas peddle. I have had the car serviced twice since leased in July 2023. The dealership is fast to say they are all the same. there are no warning lamps for this issue and the dealership states no faults can be found with VDAS or GFF.
Corrective Action:
Jittery acceleration. Intermittent accelerator hesitation from a stop. The car hesitates or bogs down which can be unpredictable when pulling into traffic. Sometimes the RPMs surge during low speed without input from the gas peddle. I have had the car serviced twice since leased in July 2023. The dealership is fast to say they are all the same. there are no warning lamps for this issue and the dealership states no faults can be found with VDAS or GFF.
Additional Notes:
Jittery acceleration. Intermittent accelerator hesitation from a stop. The car hesitates or bogs down which can be unpredictable when pulling into traffic. Sometimes the RPMs surge during low speed without input from the gas peddle. I have had the car serviced twice since leased in July 2023. The dealership is fast to say they are all the same. there are no warning lamps for this issue and the dealership states no faults can be found with VDAS or GFF.
Mfg Campaign: 11545909
Recall Date: Sep 21, 2023
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Jittery acceleration. Intermittent accelerator hesitation from a stop. The car hesitates or bogs down which can be unpredictable when pulling into traffic. Sometimes the RPMs surge during low speed without input from the gas peddle. I have had the car serviced twice since leased in July 2023. The dealership is fast to say they are all the same. there are no warning lamps for this issue and the dealership states no faults can be found with VDAS or GFF.
Corrective Action:
Jittery acceleration. Intermittent accelerator hesitation from a stop. The car hesitates or bogs down which can be unpredictable when pulling into traffic. Sometimes the RPMs surge during low speed without input from the gas peddle. I have had the car serviced twice since leased in July 2023. The dealership is fast to say they are all the same. there are no warning lamps for this issue and the dealership states no faults can be found with VDAS or GFF.
Additional Notes:
Jittery acceleration. Intermittent accelerator hesitation from a stop. The car hesitates or bogs down which can be unpredictable when pulling into traffic. Sometimes the RPMs surge during low speed without input from the gas peddle. I have had the car serviced twice since leased in July 2023. The dealership is fast to say they are all the same. there are no warning lamps for this issue and the dealership states no faults can be found with VDAS or GFF.
Mfg Campaign: 11545909
Recall Date: Sep 21, 2023
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