Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volvo Car Usa, Llc
Safety Issue:
Volvo Car USA, LLC (Volvo Car) is recalling certain 2023 Volvo C40 BEV, 2025 EC40, 2023-2024 XC40 BEV, 2020-2026 XC90 PHEV, 2022-2026 XC60 PHEV, 2023-2025 S60 PHEV, 2024-2025 V60 PHEV, and 2025-2026 EX40 and 2025 S90 PHEV vehicles. In certain driving scenarios while coasting down a hill and using "B" mode or "One Pedal Drive," the vehicle may lose brake function.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: R10329
Recall Date: Jun 12, 2025
Volvo Car Usa, Llc
Safety Issue:
Volvo Car USA, LLC (Volvo Car) is recalling certain 2021-2025 XC40, 2022 V90, 2022-2025 S90, V90CC, C40, XC60, 2023-2025 S60, V60, V60CC, XC90, and 2025 EC40 and EX40 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R10320
Recall Date: May 1, 2025
Volvo Car Usa, Llc
Safety Issue:
Volvo Car USA, LLC (Volvo Car) is recalling certain 2023-2024 Volvo C40 vehicles. The clamps may be improperly crimped on the driver's side inner far side air bag module (FSAB), which can cause the air bag to deploy improperly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: R10296
Recall Date: Dec 18, 2024
Volvo Car Usa, Llc
Safety Issue:
Volvo Car USA, LLC (Volvo Car) is recalling certain 2023 S60, V60CC, XC60, XC90, XC40, and C40 vehicles. A diagnostic trouble code (DTC) may be falsely detected for the emergency call system (e-call) and display "e-Call Service Required" in the driver information module (DIM).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R10225
Recall Date: Mar 22, 2023
Volvo Car Usa, Llc
Safety Issue:
Volvo Car USA, LLC (Volvo Car) is recalling certain 2023 S60, V60, V60CC, V90CC, XC60, XC90, XC40, and C40 vehicles. A diagnostic error in the Brake Control Module 2 (BCM2) may cause a loss of Antilock Brake System (ABS), Electronic Stability Control (ESC), and traction control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R10217
Recall Date: Jan 19, 2023
Consumer Complaints
29 ComplaintsVolvo Car Usa, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
After having our car repaired per NHTSA recall 25V-282 we are still having issues with malfunctions of the backup camera system including warning messages that the camera is unavailable during attempts to drive in reverse.
Corrective Action:
After having our car repaired per NHTSA recall 25V-282 we are still having issues with malfunctions of the backup camera system including warning messages that the camera is unavailable during attempts to drive in reverse.
Additional Notes:
After having our car repaired per NHTSA recall 25V-282 we are still having issues with malfunctions of the backup camera system including warning messages that the camera is unavailable during attempts to drive in reverse.
Mfg Campaign: 11677143
Recall Date: Jul 30, 2025
Volvo Car Usa, Llc
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Cameras stopped working and getting message “camera temporarily not available”. But does not appear to be temporary. Lots of discussion of this issue on message boards but nothing from Volvo.
Corrective Action:
Cameras stopped working and getting message “camera temporarily not available”. But does not appear to be temporary. Lots of discussion of this issue on message boards but nothing from Volvo.
Additional Notes:
Cameras stopped working and getting message “camera temporarily not available”. But does not appear to be temporary. Lots of discussion of this issue on message boards but nothing from Volvo.
Mfg Campaign: 11640010
Recall Date: Jan 31, 2025
Volvo Car Usa, Llc
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
There are frequent errors with the infotainment. Often times, when backing up—the screen will say “back up camera not available.” Recently, I experienced a problem where the blinkers were not working until I reset the software on the car.
Corrective Action:
There are frequent errors with the infotainment. Often times, when backing up—the screen will say “back up camera not available.” Recently, I experienced a problem where the blinkers were not working until I reset the software on the car.
Additional Notes:
There are frequent errors with the infotainment. Often times, when backing up—the screen will say “back up camera not available.” Recently, I experienced a problem where the blinkers were not working until I reset the software on the car.
Mfg Campaign: 11636593
Recall Date: Jan 17, 2025
Volvo Car Usa, Llc
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
Three issues: 1) in One Pedal Drive mode car when fully stopped on level ground and in Drive (at traffic signal) will accelerate rapidly without any driver contact with accelerator pedal. This happens once to several times a month. In the first incident the car entered the intersection before I stopped the car with the brake pedal. In another incident the car did this when a pedestrian was in the crosswalk. If I had not intervened the car may have hit the pedestrian. 2) the lane keep assist function will steer the car TOWARD large vehicles in adjacent lanes. This happens most often on curved sections of highways with large slab sided vehicles such as passenger buses and semi trailers. Collision avoidance requires driver intervention to steer the car away from the adjacent vehicle. 3) the rear view camera display in the vehicle center screen has stability issues. The display either does not start upon placing car in Reverse or lags or crashes during reverse movement.
Corrective Action:
Three issues: 1) in One Pedal Drive mode car when fully stopped on level ground and in Drive (at traffic signal) will accelerate rapidly without any driver contact with accelerator pedal. This happens once to several times a month. In the first incident the car entered the intersection before I stopped the car with the brake pedal. In another incident the car did this when a pedestrian was in the crosswalk. If I had not intervened the car may have hit the pedestrian. 2) the lane keep assist function will steer the car TOWARD large vehicles in adjacent lanes. This happens most often on curved sections of highways with large slab sided vehicles such as passenger buses and semi trailers. Collision avoidance requires driver intervention to steer the car away from the adjacent vehicle. 3) the rear view camera display in the vehicle center screen has stability issues. The display either does not start upon placing car in Reverse or lags or crashes during reverse movement.
Additional Notes:
Three issues: 1) in One Pedal Drive mode car when fully stopped on level ground and in Drive (at traffic signal) will accelerate rapidly without any driver contact with accelerator pedal. This happens once to several times a month. In the first incident the car entered the intersection before I stopped the car with the brake pedal. In another incident the car did this when a pedestrian was in the crosswalk. If I had not intervened the car may have hit the pedestrian. 2) the lane keep assist function will steer the car TOWARD large vehicles in adjacent lanes. This happens most often on curved sections of highways with large slab sided vehicles such as passenger buses and semi trailers. Collision avoidance requires driver intervention to steer the car away from the adjacent vehicle. 3) the rear view camera display in the vehicle center screen has stability issues. The display either does not start upon placing car in Reverse or lags or crashes during reverse movement.
Mfg Campaign: 11625663
Recall Date: Nov 16, 2024
Volvo Car Usa, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Three issues: 1) in One Pedal Drive mode car when fully stopped on level ground and in Drive (at traffic signal) will accelerate rapidly without any driver contact with accelerator pedal. This happens once to several times a month. In the first incident the car entered the intersection before I stopped the car with the brake pedal. In another incident the car did this when a pedestrian was in the crosswalk. If I had not intervened the car may have hit the pedestrian. 2) the lane keep assist function will steer the car TOWARD large vehicles in adjacent lanes. This happens most often on curved sections of highways with large slab sided vehicles such as passenger buses and semi trailers. Collision avoidance requires driver intervention to steer the car away from the adjacent vehicle. 3) the rear view camera display in the vehicle center screen has stability issues. The display either does not start upon placing car in Reverse or lags or crashes during reverse movement.
Corrective Action:
Three issues: 1) in One Pedal Drive mode car when fully stopped on level ground and in Drive (at traffic signal) will accelerate rapidly without any driver contact with accelerator pedal. This happens once to several times a month. In the first incident the car entered the intersection before I stopped the car with the brake pedal. In another incident the car did this when a pedestrian was in the crosswalk. If I had not intervened the car may have hit the pedestrian. 2) the lane keep assist function will steer the car TOWARD large vehicles in adjacent lanes. This happens most often on curved sections of highways with large slab sided vehicles such as passenger buses and semi trailers. Collision avoidance requires driver intervention to steer the car away from the adjacent vehicle. 3) the rear view camera display in the vehicle center screen has stability issues. The display either does not start upon placing car in Reverse or lags or crashes during reverse movement.
Additional Notes:
Three issues: 1) in One Pedal Drive mode car when fully stopped on level ground and in Drive (at traffic signal) will accelerate rapidly without any driver contact with accelerator pedal. This happens once to several times a month. In the first incident the car entered the intersection before I stopped the car with the brake pedal. In another incident the car did this when a pedestrian was in the crosswalk. If I had not intervened the car may have hit the pedestrian. 2) the lane keep assist function will steer the car TOWARD large vehicles in adjacent lanes. This happens most often on curved sections of highways with large slab sided vehicles such as passenger buses and semi trailers. Collision avoidance requires driver intervention to steer the car away from the adjacent vehicle. 3) the rear view camera display in the vehicle center screen has stability issues. The display either does not start upon placing car in Reverse or lags or crashes during reverse movement.
Mfg Campaign: 11625663
Recall Date: Nov 16, 2024
Volvo Car Usa, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Three issues: 1) in One Pedal Drive mode car when fully stopped on level ground and in Drive (at traffic signal) will accelerate rapidly without any driver contact with accelerator pedal. This happens once to several times a month. In the first incident the car entered the intersection before I stopped the car with the brake pedal. In another incident the car did this when a pedestrian was in the crosswalk. If I had not intervened the car may have hit the pedestrian. 2) the lane keep assist function will steer the car TOWARD large vehicles in adjacent lanes. This happens most often on curved sections of highways with large slab sided vehicles such as passenger buses and semi trailers. Collision avoidance requires driver intervention to steer the car away from the adjacent vehicle. 3) the rear view camera display in the vehicle center screen has stability issues. The display either does not start upon placing car in Reverse or lags or crashes during reverse movement.
Corrective Action:
Three issues: 1) in One Pedal Drive mode car when fully stopped on level ground and in Drive (at traffic signal) will accelerate rapidly without any driver contact with accelerator pedal. This happens once to several times a month. In the first incident the car entered the intersection before I stopped the car with the brake pedal. In another incident the car did this when a pedestrian was in the crosswalk. If I had not intervened the car may have hit the pedestrian. 2) the lane keep assist function will steer the car TOWARD large vehicles in adjacent lanes. This happens most often on curved sections of highways with large slab sided vehicles such as passenger buses and semi trailers. Collision avoidance requires driver intervention to steer the car away from the adjacent vehicle. 3) the rear view camera display in the vehicle center screen has stability issues. The display either does not start upon placing car in Reverse or lags or crashes during reverse movement.
Additional Notes:
Three issues: 1) in One Pedal Drive mode car when fully stopped on level ground and in Drive (at traffic signal) will accelerate rapidly without any driver contact with accelerator pedal. This happens once to several times a month. In the first incident the car entered the intersection before I stopped the car with the brake pedal. In another incident the car did this when a pedestrian was in the crosswalk. If I had not intervened the car may have hit the pedestrian. 2) the lane keep assist function will steer the car TOWARD large vehicles in adjacent lanes. This happens most often on curved sections of highways with large slab sided vehicles such as passenger buses and semi trailers. Collision avoidance requires driver intervention to steer the car away from the adjacent vehicle. 3) the rear view camera display in the vehicle center screen has stability issues. The display either does not start upon placing car in Reverse or lags or crashes during reverse movement.
Mfg Campaign: 11625663
Recall Date: Nov 16, 2024
Volvo Car Usa, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I (and I think many other people) have had accidents in which a Volvo C40 while in One Pedal Driving mode (OPD) lurched forward after having come to a stop from braking. I have had two such accidents. The first time, which occurred on or about 11/10/23 occcurred when I pulled into a neighbor's driveway and stopped behind her car. I was intending to turn around. The Volvo C40, after I had brought it to a stop with the brake, suddenly lurched forward causing major damage to the C40 and my neighbor's car. Her car was pushed into her garage door causing damage to the front, as well as the back, and to her garage door. Fortunately, there were no injuries to a person. This was reported to State Farm Insurance at the time and they paid the damages and for the repair of my car, except for the $1000 deductible. Claim # is 75-58Z4-06F The second accident occurred on Wednesday, June 26, 2024. I was again in One Pedal Drive in the C40. I pulled up behind a parked car and stopped using the brake. As in November of 2023, the C40 suddenly lurched forward hitting the parked car and causing damage to its rear end. There was a driver sitting in the parked car and he might have suffered mild whiplash. This was reported to State Farm, Claim # 75-69X3-29K. I know that this has occurred to other drivers of the C40 car. See for example XC40 Forum under "Unintended Accelaration after Braking" and "Unintended Accelaration Crash"
Corrective Action:
I (and I think many other people) have had accidents in which a Volvo C40 while in One Pedal Driving mode (OPD) lurched forward after having come to a stop from braking. I have had two such accidents. The first time, which occurred on or about 11/10/23 occcurred when I pulled into a neighbor's driveway and stopped behind her car. I was intending to turn around. The Volvo C40, after I had brought it to a stop with the brake, suddenly lurched forward causing major damage to the C40 and my neighbor's car. Her car was pushed into her garage door causing damage to the front, as well as the back, and to her garage door. Fortunately, there were no injuries to a person. This was reported to State Farm Insurance at the time and they paid the damages and for the repair of my car, except for the $1000 deductible. Claim # is 75-58Z4-06F The second accident occurred on Wednesday, June 26, 2024. I was again in One Pedal Drive in the C40. I pulled up behind a parked car and stopped using the brake. As in November of 2023, the C40 suddenly lurched forward hitting the parked car and causing damage to its rear end. There was a driver sitting in the parked car and he might have suffered mild whiplash. This was reported to State Farm, Claim # 75-69X3-29K. I know that this has occurred to other drivers of the C40 car. See for example XC40 Forum under "Unintended Accelaration after Braking" and "Unintended Accelaration Crash"
Additional Notes:
I (and I think many other people) have had accidents in which a Volvo C40 while in One Pedal Driving mode (OPD) lurched forward after having come to a stop from braking. I have had two such accidents. The first time, which occurred on or about 11/10/23 occcurred when I pulled into a neighbor's driveway and stopped behind her car. I was intending to turn around. The Volvo C40, after I had brought it to a stop with the brake, suddenly lurched forward causing major damage to the C40 and my neighbor's car. Her car was pushed into her garage door causing damage to the front, as well as the back, and to her garage door. Fortunately, there were no injuries to a person. This was reported to State Farm Insurance at the time and they paid the damages and for the repair of my car, except for the $1000 deductible. Claim # is 75-58Z4-06F The second accident occurred on Wednesday, June 26, 2024. I was again in One Pedal Drive in the C40. I pulled up behind a parked car and stopped using the brake. As in November of 2023, the C40 suddenly lurched forward hitting the parked car and causing damage to its rear end. There was a driver sitting in the parked car and he might have suffered mild whiplash. This was reported to State Farm, Claim # 75-69X3-29K. I know that this has occurred to other drivers of the C40 car. See for example XC40 Forum under "Unintended Accelaration after Braking" and "Unintended Accelaration Crash"
Mfg Campaign: 11597738
Recall Date: Jun 29, 2024
Volvo Car Usa, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Under acceleration, there is a knocking/loud rattling sound from both front axles and constant velocity joints. I am a former master technician and this is clearly a serious issue with these axles as they cannot tolerate the huge torque output from the electric motor. This is also a mechanical safety issue as if this issue is not rectified by Volvo, the axles could disintegrate leading to loss of control.
Corrective Action:
Under acceleration, there is a knocking/loud rattling sound from both front axles and constant velocity joints. I am a former master technician and this is clearly a serious issue with these axles as they cannot tolerate the huge torque output from the electric motor. This is also a mechanical safety issue as if this issue is not rectified by Volvo, the axles could disintegrate leading to loss of control.
Additional Notes:
Under acceleration, there is a knocking/loud rattling sound from both front axles and constant velocity joints. I am a former master technician and this is clearly a serious issue with these axles as they cannot tolerate the huge torque output from the electric motor. This is also a mechanical safety issue as if this issue is not rectified by Volvo, the axles could disintegrate leading to loss of control.
Mfg Campaign: 11582875
Recall Date: Apr 14, 2024
Volvo Car Usa, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I am writing to bring to your attention a potentially catastrophic accident involving our leased C40 vehicle that happened on [XXX], 3:30pm. (ID [XXX] ) On the above mentioned date, my husband, [XXX] , was parking the C40 in a school parking lot to pick up our grandchild. He experienced an alarming episode of unintended acceleration. Despite his efforts to control the vehicle, the car lurched out of the parking space and rapidly accelerated, veered onto a snowy embankment, ran over a metal post, and stopped only after it rammed into a minivan parked in the school pick-up zone with enough force to push the minivan up on the curb. Regrettably, this accident resulted in injuries to the individual in the minivan who waiting to pick up her preschoolers and required emergency medical attention after the accident. She is presently pursuing legal action against our insurance company for both personal injury and vehicle damage. This accident could have caused far worse injuries since preschoolers were being picked up at this time in the area where the accident occurred. Our C 40 was in one-pedal mode, and during the accident, none of the alarms activated nor did the front emergency braking system work, and the airbag did not deploy even though the car was probably traveling at speeds greater than 10-15 miles/hour upon impact. Disturbingly, upon further investigation, we have uncovered numerous reports indicating similar incidents of unintended acceleration associated with the C40 series. This raises serious concerns about the safety and reliability of this vehicle, not only for us but for all individuals operating or coming into contact with these vehicles. Our insurance company determined that our car was completely totaled, since the EV battery was destroyed by running over the metal post. The driver of the car suffered a concussion and is still suffering from post concussion syndrome 2 months after the accident. She is unable to drive. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C
Corrective Action:
I am writing to bring to your attention a potentially catastrophic accident involving our leased C40 vehicle that happened on [XXX], 3:30pm. (ID [XXX] ) On the above mentioned date, my husband, [XXX] , was parking the C40 in a school parking lot to pick up our grandchild. He experienced an alarming episode of unintended acceleration. Despite his efforts to control the vehicle, the car lurched out of the parking space and rapidly accelerated, veered onto a snowy embankment, ran over a metal post, and stopped only after it rammed into a minivan parked in the school pick-up zone with enough force to push the minivan up on the curb. Regrettably, this accident resulted in injuries to the individual in the minivan who waiting to pick up her preschoolers and required emergency medical attention after the accident. She is presently pursuing legal action against our insurance company for both personal injury and vehicle damage. This accident could have caused far worse injuries since preschoolers were being picked up at this time in the area where the accident occurred. Our C 40 was in one-pedal mode, and during the accident, none of the alarms activated nor did the front emergency braking system work, and the airbag did not deploy even though the car was probably traveling at speeds greater than 10-15 miles/hour upon impact. Disturbingly, upon further investigation, we have uncovered numerous reports indicating similar incidents of unintended acceleration associated with the C40 series. This raises serious concerns about the safety and reliability of this vehicle, not only for us but for all individuals operating or coming into contact with these vehicles. Our insurance company determined that our car was completely totaled, since the EV battery was destroyed by running over the metal post. The driver of the car suffered a concussion and is still suffering from post concussion syndrome 2 months after the accident. She is unable to drive. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C
Additional Notes:
I am writing to bring to your attention a potentially catastrophic accident involving our leased C40 vehicle that happened on [XXX], 3:30pm. (ID [XXX] ) On the above mentioned date, my husband, [XXX] , was parking the C40 in a school parking lot to pick up our grandchild. He experienced an alarming episode of unintended acceleration. Despite his efforts to control the vehicle, the car lurched out of the parking space and rapidly accelerated, veered onto a snowy embankment, ran over a metal post, and stopped only after it rammed into a minivan parked in the school pick-up zone with enough force to push the minivan up on the curb. Regrettably, this accident resulted in injuries to the individual in the minivan who waiting to pick up her preschoolers and required emergency medical attention after the accident. She is presently pursuing legal action against our insurance company for both personal injury and vehicle damage. This accident could have caused far worse injuries since preschoolers were being picked up at this time in the area where the accident occurred. Our C 40 was in one-pedal mode, and during the accident, none of the alarms activated nor did the front emergency braking system work, and the airbag did not deploy even though the car was probably traveling at speeds greater than 10-15 miles/hour upon impact. Disturbingly, upon further investigation, we have uncovered numerous reports indicating similar incidents of unintended acceleration associated with the C40 series. This raises serious concerns about the safety and reliability of this vehicle, not only for us but for all individuals operating or coming into contact with these vehicles. Our insurance company determined that our car was completely totaled, since the EV battery was destroyed by running over the metal post. The driver of the car suffered a concussion and is still suffering from post concussion syndrome 2 months after the accident. She is unable to drive. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C
Mfg Campaign: 11579426
Recall Date: Mar 26, 2024
Volvo Car Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I am writing to bring to your attention a potentially catastrophic accident involving our leased C40 vehicle that happened on [XXX], 3:30pm. (ID [XXX] ) On the above mentioned date, my husband, [XXX] , was parking the C40 in a school parking lot to pick up our grandchild. He experienced an alarming episode of unintended acceleration. Despite his efforts to control the vehicle, the car lurched out of the parking space and rapidly accelerated, veered onto a snowy embankment, ran over a metal post, and stopped only after it rammed into a minivan parked in the school pick-up zone with enough force to push the minivan up on the curb. Regrettably, this accident resulted in injuries to the individual in the minivan who waiting to pick up her preschoolers and required emergency medical attention after the accident. She is presently pursuing legal action against our insurance company for both personal injury and vehicle damage. This accident could have caused far worse injuries since preschoolers were being picked up at this time in the area where the accident occurred. Our C 40 was in one-pedal mode, and during the accident, none of the alarms activated nor did the front emergency braking system work, and the airbag did not deploy even though the car was probably traveling at speeds greater than 10-15 miles/hour upon impact. Disturbingly, upon further investigation, we have uncovered numerous reports indicating similar incidents of unintended acceleration associated with the C40 series. This raises serious concerns about the safety and reliability of this vehicle, not only for us but for all individuals operating or coming into contact with these vehicles. Our insurance company determined that our car was completely totaled, since the EV battery was destroyed by running over the metal post. The driver of the car suffered a concussion and is still suffering from post concussion syndrome 2 months after the accident. She is unable to drive. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C
Corrective Action:
I am writing to bring to your attention a potentially catastrophic accident involving our leased C40 vehicle that happened on [XXX], 3:30pm. (ID [XXX] ) On the above mentioned date, my husband, [XXX] , was parking the C40 in a school parking lot to pick up our grandchild. He experienced an alarming episode of unintended acceleration. Despite his efforts to control the vehicle, the car lurched out of the parking space and rapidly accelerated, veered onto a snowy embankment, ran over a metal post, and stopped only after it rammed into a minivan parked in the school pick-up zone with enough force to push the minivan up on the curb. Regrettably, this accident resulted in injuries to the individual in the minivan who waiting to pick up her preschoolers and required emergency medical attention after the accident. She is presently pursuing legal action against our insurance company for both personal injury and vehicle damage. This accident could have caused far worse injuries since preschoolers were being picked up at this time in the area where the accident occurred. Our C 40 was in one-pedal mode, and during the accident, none of the alarms activated nor did the front emergency braking system work, and the airbag did not deploy even though the car was probably traveling at speeds greater than 10-15 miles/hour upon impact. Disturbingly, upon further investigation, we have uncovered numerous reports indicating similar incidents of unintended acceleration associated with the C40 series. This raises serious concerns about the safety and reliability of this vehicle, not only for us but for all individuals operating or coming into contact with these vehicles. Our insurance company determined that our car was completely totaled, since the EV battery was destroyed by running over the metal post. The driver of the car suffered a concussion and is still suffering from post concussion syndrome 2 months after the accident. She is unable to drive. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C
Additional Notes:
I am writing to bring to your attention a potentially catastrophic accident involving our leased C40 vehicle that happened on [XXX], 3:30pm. (ID [XXX] ) On the above mentioned date, my husband, [XXX] , was parking the C40 in a school parking lot to pick up our grandchild. He experienced an alarming episode of unintended acceleration. Despite his efforts to control the vehicle, the car lurched out of the parking space and rapidly accelerated, veered onto a snowy embankment, ran over a metal post, and stopped only after it rammed into a minivan parked in the school pick-up zone with enough force to push the minivan up on the curb. Regrettably, this accident resulted in injuries to the individual in the minivan who waiting to pick up her preschoolers and required emergency medical attention after the accident. She is presently pursuing legal action against our insurance company for both personal injury and vehicle damage. This accident could have caused far worse injuries since preschoolers were being picked up at this time in the area where the accident occurred. Our C 40 was in one-pedal mode, and during the accident, none of the alarms activated nor did the front emergency braking system work, and the airbag did not deploy even though the car was probably traveling at speeds greater than 10-15 miles/hour upon impact. Disturbingly, upon further investigation, we have uncovered numerous reports indicating similar incidents of unintended acceleration associated with the C40 series. This raises serious concerns about the safety and reliability of this vehicle, not only for us but for all individuals operating or coming into contact with these vehicles. Our insurance company determined that our car was completely totaled, since the EV battery was destroyed by running over the metal post. The driver of the car suffered a concussion and is still suffering from post concussion syndrome 2 months after the accident. She is unable to drive. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C
Mfg Campaign: 11579426
Recall Date: Mar 26, 2024
Volvo Car Usa, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I am writing to bring to your attention a potentially catastrophic accident involving our leased C40 vehicle that happened on [XXX], 3:30pm. (ID [XXX] ) On the above mentioned date, my husband, [XXX] , was parking the C40 in a school parking lot to pick up our grandchild. He experienced an alarming episode of unintended acceleration. Despite his efforts to control the vehicle, the car lurched out of the parking space and rapidly accelerated, veered onto a snowy embankment, ran over a metal post, and stopped only after it rammed into a minivan parked in the school pick-up zone with enough force to push the minivan up on the curb. Regrettably, this accident resulted in injuries to the individual in the minivan who waiting to pick up her preschoolers and required emergency medical attention after the accident. She is presently pursuing legal action against our insurance company for both personal injury and vehicle damage. This accident could have caused far worse injuries since preschoolers were being picked up at this time in the area where the accident occurred. Our C 40 was in one-pedal mode, and during the accident, none of the alarms activated nor did the front emergency braking system work, and the airbag did not deploy even though the car was probably traveling at speeds greater than 10-15 miles/hour upon impact. Disturbingly, upon further investigation, we have uncovered numerous reports indicating similar incidents of unintended acceleration associated with the C40 series. This raises serious concerns about the safety and reliability of this vehicle, not only for us but for all individuals operating or coming into contact with these vehicles. Our insurance company determined that our car was completely totaled, since the EV battery was destroyed by running over the metal post. The driver of the car suffered a concussion and is still suffering from post concussion syndrome 2 months after the accident. She is unable to drive. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C
Corrective Action:
I am writing to bring to your attention a potentially catastrophic accident involving our leased C40 vehicle that happened on [XXX], 3:30pm. (ID [XXX] ) On the above mentioned date, my husband, [XXX] , was parking the C40 in a school parking lot to pick up our grandchild. He experienced an alarming episode of unintended acceleration. Despite his efforts to control the vehicle, the car lurched out of the parking space and rapidly accelerated, veered onto a snowy embankment, ran over a metal post, and stopped only after it rammed into a minivan parked in the school pick-up zone with enough force to push the minivan up on the curb. Regrettably, this accident resulted in injuries to the individual in the minivan who waiting to pick up her preschoolers and required emergency medical attention after the accident. She is presently pursuing legal action against our insurance company for both personal injury and vehicle damage. This accident could have caused far worse injuries since preschoolers were being picked up at this time in the area where the accident occurred. Our C 40 was in one-pedal mode, and during the accident, none of the alarms activated nor did the front emergency braking system work, and the airbag did not deploy even though the car was probably traveling at speeds greater than 10-15 miles/hour upon impact. Disturbingly, upon further investigation, we have uncovered numerous reports indicating similar incidents of unintended acceleration associated with the C40 series. This raises serious concerns about the safety and reliability of this vehicle, not only for us but for all individuals operating or coming into contact with these vehicles. Our insurance company determined that our car was completely totaled, since the EV battery was destroyed by running over the metal post. The driver of the car suffered a concussion and is still suffering from post concussion syndrome 2 months after the accident. She is unable to drive. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C
Additional Notes:
I am writing to bring to your attention a potentially catastrophic accident involving our leased C40 vehicle that happened on [XXX], 3:30pm. (ID [XXX] ) On the above mentioned date, my husband, [XXX] , was parking the C40 in a school parking lot to pick up our grandchild. He experienced an alarming episode of unintended acceleration. Despite his efforts to control the vehicle, the car lurched out of the parking space and rapidly accelerated, veered onto a snowy embankment, ran over a metal post, and stopped only after it rammed into a minivan parked in the school pick-up zone with enough force to push the minivan up on the curb. Regrettably, this accident resulted in injuries to the individual in the minivan who waiting to pick up her preschoolers and required emergency medical attention after the accident. She is presently pursuing legal action against our insurance company for both personal injury and vehicle damage. This accident could have caused far worse injuries since preschoolers were being picked up at this time in the area where the accident occurred. Our C 40 was in one-pedal mode, and during the accident, none of the alarms activated nor did the front emergency braking system work, and the airbag did not deploy even though the car was probably traveling at speeds greater than 10-15 miles/hour upon impact. Disturbingly, upon further investigation, we have uncovered numerous reports indicating similar incidents of unintended acceleration associated with the C40 series. This raises serious concerns about the safety and reliability of this vehicle, not only for us but for all individuals operating or coming into contact with these vehicles. Our insurance company determined that our car was completely totaled, since the EV battery was destroyed by running over the metal post. The driver of the car suffered a concussion and is still suffering from post concussion syndrome 2 months after the accident. She is unable to drive. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C
Mfg Campaign: 11579426
Recall Date: Mar 26, 2024
Volvo Car Usa, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Rear hatch opens and closed unexpectantly. Closure has hit family members in the head and ear.
Corrective Action:
Rear hatch opens and closed unexpectantly. Closure has hit family members in the head and ear.
Additional Notes:
Rear hatch opens and closed unexpectantly. Closure has hit family members in the head and ear.
Mfg Campaign: 11565224
Recall Date: Jan 12, 2024
Volvo Car Usa, Llc
Defect Description:
STEERING
Potential Consequences:
The vehicle started exhibiting steering and acceleration issues on the highway that mimicked high winds. Despite my efforts to keep it in its lane, the car would not respond to my slight adjustments for split seconds, causing a cat and mouse game of projecting it’s next move. The vehicle seemed to be accelerating in a way that made it feel as if is moving diagonally. The steering becomes stiff and unresponsive then releases, like two magnets separating, making only minor incremental changes. This caused the vehicle to swerve around the lane, merely veering into the lanes of a semi truck and several other vehicles. The lane keep assist did not respond or aid as it seemed caused by this very system. Once I reduced speeds to 20-30 MPH from 55-70 MPH, the steering began to make a metal-on-metal grinding noise which the steering turned. Having experienced this, I tested the forward collision very slowly- if it were not for my actions, the vehicle would have hit an object at 10 MPH.
Corrective Action:
The vehicle started exhibiting steering and acceleration issues on the highway that mimicked high winds. Despite my efforts to keep it in its lane, the car would not respond to my slight adjustments for split seconds, causing a cat and mouse game of projecting it’s next move. The vehicle seemed to be accelerating in a way that made it feel as if is moving diagonally. The steering becomes stiff and unresponsive then releases, like two magnets separating, making only minor incremental changes. This caused the vehicle to swerve around the lane, merely veering into the lanes of a semi truck and several other vehicles. The lane keep assist did not respond or aid as it seemed caused by this very system. Once I reduced speeds to 20-30 MPH from 55-70 MPH, the steering began to make a metal-on-metal grinding noise which the steering turned. Having experienced this, I tested the forward collision very slowly- if it were not for my actions, the vehicle would have hit an object at 10 MPH.
Additional Notes:
The vehicle started exhibiting steering and acceleration issues on the highway that mimicked high winds. Despite my efforts to keep it in its lane, the car would not respond to my slight adjustments for split seconds, causing a cat and mouse game of projecting it’s next move. The vehicle seemed to be accelerating in a way that made it feel as if is moving diagonally. The steering becomes stiff and unresponsive then releases, like two magnets separating, making only minor incremental changes. This caused the vehicle to swerve around the lane, merely veering into the lanes of a semi truck and several other vehicles. The lane keep assist did not respond or aid as it seemed caused by this very system. Once I reduced speeds to 20-30 MPH from 55-70 MPH, the steering began to make a metal-on-metal grinding noise which the steering turned. Having experienced this, I tested the forward collision very slowly- if it were not for my actions, the vehicle would have hit an object at 10 MPH.
Mfg Campaign: 11557790
Recall Date: Nov 30, 2023
Volvo Car Usa, Llc
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
The vehicle started exhibiting steering and acceleration issues on the highway that mimicked high winds. Despite my efforts to keep it in its lane, the car would not respond to my slight adjustments for split seconds, causing a cat and mouse game of projecting it’s next move. The vehicle seemed to be accelerating in a way that made it feel as if is moving diagonally. The steering becomes stiff and unresponsive then releases, like two magnets separating, making only minor incremental changes. This caused the vehicle to swerve around the lane, merely veering into the lanes of a semi truck and several other vehicles. The lane keep assist did not respond or aid as it seemed caused by this very system. Once I reduced speeds to 20-30 MPH from 55-70 MPH, the steering began to make a metal-on-metal grinding noise which the steering turned. Having experienced this, I tested the forward collision very slowly- if it were not for my actions, the vehicle would have hit an object at 10 MPH.
Corrective Action:
The vehicle started exhibiting steering and acceleration issues on the highway that mimicked high winds. Despite my efforts to keep it in its lane, the car would not respond to my slight adjustments for split seconds, causing a cat and mouse game of projecting it’s next move. The vehicle seemed to be accelerating in a way that made it feel as if is moving diagonally. The steering becomes stiff and unresponsive then releases, like two magnets separating, making only minor incremental changes. This caused the vehicle to swerve around the lane, merely veering into the lanes of a semi truck and several other vehicles. The lane keep assist did not respond or aid as it seemed caused by this very system. Once I reduced speeds to 20-30 MPH from 55-70 MPH, the steering began to make a metal-on-metal grinding noise which the steering turned. Having experienced this, I tested the forward collision very slowly- if it were not for my actions, the vehicle would have hit an object at 10 MPH.
Additional Notes:
The vehicle started exhibiting steering and acceleration issues on the highway that mimicked high winds. Despite my efforts to keep it in its lane, the car would not respond to my slight adjustments for split seconds, causing a cat and mouse game of projecting it’s next move. The vehicle seemed to be accelerating in a way that made it feel as if is moving diagonally. The steering becomes stiff and unresponsive then releases, like two magnets separating, making only minor incremental changes. This caused the vehicle to swerve around the lane, merely veering into the lanes of a semi truck and several other vehicles. The lane keep assist did not respond or aid as it seemed caused by this very system. Once I reduced speeds to 20-30 MPH from 55-70 MPH, the steering began to make a metal-on-metal grinding noise which the steering turned. Having experienced this, I tested the forward collision very slowly- if it were not for my actions, the vehicle would have hit an object at 10 MPH.
Mfg Campaign: 11557790
Recall Date: Nov 30, 2023
Volvo Car Usa, Llc
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
The vehicle started exhibiting steering and acceleration issues on the highway that mimicked high winds. Despite my efforts to keep it in its lane, the car would not respond to my slight adjustments for split seconds, causing a cat and mouse game of projecting it’s next move. The vehicle seemed to be accelerating in a way that made it feel as if is moving diagonally. The steering becomes stiff and unresponsive then releases, like two magnets separating, making only minor incremental changes. This caused the vehicle to swerve around the lane, merely veering into the lanes of a semi truck and several other vehicles. The lane keep assist did not respond or aid as it seemed caused by this very system. Once I reduced speeds to 20-30 MPH from 55-70 MPH, the steering began to make a metal-on-metal grinding noise which the steering turned. Having experienced this, I tested the forward collision very slowly- if it were not for my actions, the vehicle would have hit an object at 10 MPH.
Corrective Action:
The vehicle started exhibiting steering and acceleration issues on the highway that mimicked high winds. Despite my efforts to keep it in its lane, the car would not respond to my slight adjustments for split seconds, causing a cat and mouse game of projecting it’s next move. The vehicle seemed to be accelerating in a way that made it feel as if is moving diagonally. The steering becomes stiff and unresponsive then releases, like two magnets separating, making only minor incremental changes. This caused the vehicle to swerve around the lane, merely veering into the lanes of a semi truck and several other vehicles. The lane keep assist did not respond or aid as it seemed caused by this very system. Once I reduced speeds to 20-30 MPH from 55-70 MPH, the steering began to make a metal-on-metal grinding noise which the steering turned. Having experienced this, I tested the forward collision very slowly- if it were not for my actions, the vehicle would have hit an object at 10 MPH.
Additional Notes:
The vehicle started exhibiting steering and acceleration issues on the highway that mimicked high winds. Despite my efforts to keep it in its lane, the car would not respond to my slight adjustments for split seconds, causing a cat and mouse game of projecting it’s next move. The vehicle seemed to be accelerating in a way that made it feel as if is moving diagonally. The steering becomes stiff and unresponsive then releases, like two magnets separating, making only minor incremental changes. This caused the vehicle to swerve around the lane, merely veering into the lanes of a semi truck and several other vehicles. The lane keep assist did not respond or aid as it seemed caused by this very system. Once I reduced speeds to 20-30 MPH from 55-70 MPH, the steering began to make a metal-on-metal grinding noise which the steering turned. Having experienced this, I tested the forward collision very slowly- if it were not for my actions, the vehicle would have hit an object at 10 MPH.
Mfg Campaign: 11557790
Recall Date: Nov 30, 2023
Volvo Car Usa, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
There is a software issue in this car which causes the following: 1) Rear backup camera completely turns off multiple times DURING backing up 2) A fault which presents as a "propulsion" failure, which causes the car to stop unexpectedly, start jerking, and then limits top speed to 20 mph. I've taken the car into the dealership for evaluation and was told "there's a software issue, we don't know what date that will be released" Overall, Volvo software is incredibly feeble with multiple errors and slow performance. However, this is my first experience with a software issue that caused the car to malfunction while driving.
Corrective Action:
There is a software issue in this car which causes the following: 1) Rear backup camera completely turns off multiple times DURING backing up 2) A fault which presents as a "propulsion" failure, which causes the car to stop unexpectedly, start jerking, and then limits top speed to 20 mph. I've taken the car into the dealership for evaluation and was told "there's a software issue, we don't know what date that will be released" Overall, Volvo software is incredibly feeble with multiple errors and slow performance. However, this is my first experience with a software issue that caused the car to malfunction while driving.
Additional Notes:
There is a software issue in this car which causes the following: 1) Rear backup camera completely turns off multiple times DURING backing up 2) A fault which presents as a "propulsion" failure, which causes the car to stop unexpectedly, start jerking, and then limits top speed to 20 mph. I've taken the car into the dealership for evaluation and was told "there's a software issue, we don't know what date that will be released" Overall, Volvo software is incredibly feeble with multiple errors and slow performance. However, this is my first experience with a software issue that caused the car to malfunction while driving.
Mfg Campaign: 11546426
Recall Date: Sep 25, 2023
Volvo Car Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
There is a software issue in this car which causes the following: 1) Rear backup camera completely turns off multiple times DURING backing up 2) A fault which presents as a "propulsion" failure, which causes the car to stop unexpectedly, start jerking, and then limits top speed to 20 mph. I've taken the car into the dealership for evaluation and was told "there's a software issue, we don't know what date that will be released" Overall, Volvo software is incredibly feeble with multiple errors and slow performance. However, this is my first experience with a software issue that caused the car to malfunction while driving.
Corrective Action:
There is a software issue in this car which causes the following: 1) Rear backup camera completely turns off multiple times DURING backing up 2) A fault which presents as a "propulsion" failure, which causes the car to stop unexpectedly, start jerking, and then limits top speed to 20 mph. I've taken the car into the dealership for evaluation and was told "there's a software issue, we don't know what date that will be released" Overall, Volvo software is incredibly feeble with multiple errors and slow performance. However, this is my first experience with a software issue that caused the car to malfunction while driving.
Additional Notes:
There is a software issue in this car which causes the following: 1) Rear backup camera completely turns off multiple times DURING backing up 2) A fault which presents as a "propulsion" failure, which causes the car to stop unexpectedly, start jerking, and then limits top speed to 20 mph. I've taken the car into the dealership for evaluation and was told "there's a software issue, we don't know what date that will be released" Overall, Volvo software is incredibly feeble with multiple errors and slow performance. However, this is my first experience with a software issue that caused the car to malfunction while driving.
Mfg Campaign: 11546426
Recall Date: Sep 25, 2023
Volvo Car Usa, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
After ota software update, the vehicles braking systems (abs, traction control) and driver assistance systems(lane assistance, adaptive cruise control, one pedal driving mode) no longer functioned normally. The vehicle displayed warning information that read “stop safely, brake failure”; on the instrument cluster. This put my family and others at risk by changing the cars behavior by no longer operating in a one pedal mode and disabling common safety features like abs, traction control as well as the more advanced collision avoidance systems. If I had attempted to operate the pilot assistance it could have easily turned into an incident. The car is now at the dealership, and it sounds like a recent ota “failed to sequence properly” which might have damaged the hardware, or possibly just the software needs to be reflashed, but the technician made it sound commonplace from the last update. The vehicle is not available for inspection it is being remedied at the dealership.
Corrective Action:
After ota software update, the vehicles braking systems (abs, traction control) and driver assistance systems(lane assistance, adaptive cruise control, one pedal driving mode) no longer functioned normally. The vehicle displayed warning information that read “stop safely, brake failure”; on the instrument cluster. This put my family and others at risk by changing the cars behavior by no longer operating in a one pedal mode and disabling common safety features like abs, traction control as well as the more advanced collision avoidance systems. If I had attempted to operate the pilot assistance it could have easily turned into an incident. The car is now at the dealership, and it sounds like a recent ota “failed to sequence properly” which might have damaged the hardware, or possibly just the software needs to be reflashed, but the technician made it sound commonplace from the last update. The vehicle is not available for inspection it is being remedied at the dealership.
Additional Notes:
After ota software update, the vehicles braking systems (abs, traction control) and driver assistance systems(lane assistance, adaptive cruise control, one pedal driving mode) no longer functioned normally. The vehicle displayed warning information that read “stop safely, brake failure”; on the instrument cluster. This put my family and others at risk by changing the cars behavior by no longer operating in a one pedal mode and disabling common safety features like abs, traction control as well as the more advanced collision avoidance systems. If I had attempted to operate the pilot assistance it could have easily turned into an incident. The car is now at the dealership, and it sounds like a recent ota “failed to sequence properly” which might have damaged the hardware, or possibly just the software needs to be reflashed, but the technician made it sound commonplace from the last update. The vehicle is not available for inspection it is being remedied at the dealership.
Mfg Campaign: 11526704
Recall Date: Jun 12, 2023
Volvo Car Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
After ota software update, the vehicles braking systems (abs, traction control) and driver assistance systems(lane assistance, adaptive cruise control, one pedal driving mode) no longer functioned normally. The vehicle displayed warning information that read “stop safely, brake failure”; on the instrument cluster. This put my family and others at risk by changing the cars behavior by no longer operating in a one pedal mode and disabling common safety features like abs, traction control as well as the more advanced collision avoidance systems. If I had attempted to operate the pilot assistance it could have easily turned into an incident. The car is now at the dealership, and it sounds like a recent ota “failed to sequence properly” which might have damaged the hardware, or possibly just the software needs to be reflashed, but the technician made it sound commonplace from the last update. The vehicle is not available for inspection it is being remedied at the dealership.
Corrective Action:
After ota software update, the vehicles braking systems (abs, traction control) and driver assistance systems(lane assistance, adaptive cruise control, one pedal driving mode) no longer functioned normally. The vehicle displayed warning information that read “stop safely, brake failure”; on the instrument cluster. This put my family and others at risk by changing the cars behavior by no longer operating in a one pedal mode and disabling common safety features like abs, traction control as well as the more advanced collision avoidance systems. If I had attempted to operate the pilot assistance it could have easily turned into an incident. The car is now at the dealership, and it sounds like a recent ota “failed to sequence properly” which might have damaged the hardware, or possibly just the software needs to be reflashed, but the technician made it sound commonplace from the last update. The vehicle is not available for inspection it is being remedied at the dealership.
Additional Notes:
After ota software update, the vehicles braking systems (abs, traction control) and driver assistance systems(lane assistance, adaptive cruise control, one pedal driving mode) no longer functioned normally. The vehicle displayed warning information that read “stop safely, brake failure”; on the instrument cluster. This put my family and others at risk by changing the cars behavior by no longer operating in a one pedal mode and disabling common safety features like abs, traction control as well as the more advanced collision avoidance systems. If I had attempted to operate the pilot assistance it could have easily turned into an incident. The car is now at the dealership, and it sounds like a recent ota “failed to sequence properly” which might have damaged the hardware, or possibly just the software needs to be reflashed, but the technician made it sound commonplace from the last update. The vehicle is not available for inspection it is being remedied at the dealership.
Mfg Campaign: 11526704
Recall Date: Jun 12, 2023
Volvo Car Usa, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
After ota software update, the vehicles braking systems (abs, traction control) and driver assistance systems(lane assistance, adaptive cruise control, one pedal driving mode) no longer functioned normally. The vehicle displayed warning information that read “stop safely, brake failure”; on the instrument cluster. This put my family and others at risk by changing the cars behavior by no longer operating in a one pedal mode and disabling common safety features like abs, traction control as well as the more advanced collision avoidance systems. If I had attempted to operate the pilot assistance it could have easily turned into an incident. The car is now at the dealership, and it sounds like a recent ota “failed to sequence properly” which might have damaged the hardware, or possibly just the software needs to be reflashed, but the technician made it sound commonplace from the last update. The vehicle is not available for inspection it is being remedied at the dealership.
Corrective Action:
After ota software update, the vehicles braking systems (abs, traction control) and driver assistance systems(lane assistance, adaptive cruise control, one pedal driving mode) no longer functioned normally. The vehicle displayed warning information that read “stop safely, brake failure”; on the instrument cluster. This put my family and others at risk by changing the cars behavior by no longer operating in a one pedal mode and disabling common safety features like abs, traction control as well as the more advanced collision avoidance systems. If I had attempted to operate the pilot assistance it could have easily turned into an incident. The car is now at the dealership, and it sounds like a recent ota “failed to sequence properly” which might have damaged the hardware, or possibly just the software needs to be reflashed, but the technician made it sound commonplace from the last update. The vehicle is not available for inspection it is being remedied at the dealership.
Additional Notes:
After ota software update, the vehicles braking systems (abs, traction control) and driver assistance systems(lane assistance, adaptive cruise control, one pedal driving mode) no longer functioned normally. The vehicle displayed warning information that read “stop safely, brake failure”; on the instrument cluster. This put my family and others at risk by changing the cars behavior by no longer operating in a one pedal mode and disabling common safety features like abs, traction control as well as the more advanced collision avoidance systems. If I had attempted to operate the pilot assistance it could have easily turned into an incident. The car is now at the dealership, and it sounds like a recent ota “failed to sequence properly” which might have damaged the hardware, or possibly just the software needs to be reflashed, but the technician made it sound commonplace from the last update. The vehicle is not available for inspection it is being remedied at the dealership.
Mfg Campaign: 11526704
Recall Date: Jun 12, 2023
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