Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2015-2016 Audi S3 Sedan, 2015-2019 A3 Sedan and A3 Cabriolet, 2016-2018 A3 e-tron, and 2017-2019 RS3 vehicles. An improper electrical contact may cause the Passenger Occupant Detection System (PODS) to falsely detect a malfunction and deactivate the passenger air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69Z4
Recall Date: Jun 19, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017-2018 Audi A3 Cabriolet and A3 Sedan vehicles. The Engine Control Unit (ECU) software may misinterpret the flywheel rotation on engine start-up as a "knocking" condition, and the adjusted air/fuel mixture may result in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 24DF
Recall Date: Aug 16, 2017
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Audi A3 and S3 Sedan vehicles. In a lower-speed crash situation, the air bag control unit software may deploy the passenger frontal air bag improperly if the front seat passenger is sitting on the edge of the seat or is laying in the seat with the seat reclined. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69Q3
Recall Date: Mar 22, 2017
Consumer Complaints
31 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2017 AUDI A3. THE CONTACT STATED THAT THE DEALER (AUDI WEST HOUSTON, 15865 KATY FWY, HOUSTON, TX 77094, (855) 627-2941) MADE NO MENTION OF NHTSA CAMPAIGN NUMBER: 17V508000 (ENGINE AND ENGINE COOLING) BEFORE SELLING THE VEHICLE. THE VEHICLE WAS ALSO INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V196000 (AIR BAGS) OF WHICH THE CONTACT WAS NOT NOTIFIED. THE MANUFACTURER AND THE DEALER (AUDI CENTRAL HOUSTON, 2120 SOUTHWEST FWY, HOUSTON, TX 77098, (855) 627-5368) STATED THAT THE RECALL REPAIRS WERE NOT COMPLETED PRIOR TO SELLING THE VEHICLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 AUDI A3. THE CONTACT STATED THAT THE DEALER (AUDI WEST HOUSTON, 15865 KATY FWY, HOUSTON, TX 77094, (855) 627-2941) MADE NO MENTION OF NHTSA CAMPAIGN NUMBER: 17V508000 (ENGINE AND ENGINE COOLING) BEFORE SELLING THE VEHICLE. THE VEHICLE WAS ALSO INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V196000 (AIR BAGS) OF WHICH THE CONTACT WAS NOT NOTIFIED. THE MANUFACTURER AND THE DEALER (AUDI CENTRAL HOUSTON, 2120 SOUTHWEST FWY, HOUSTON, TX 77098, (855) 627-5368) STATED THAT THE RECALL REPAIRS WERE NOT COMPLETED PRIOR TO SELLING THE VEHICLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 AUDI A3. THE CONTACT STATED THAT THE DEALER (AUDI WEST HOUSTON, 15865 KATY FWY, HOUSTON, TX 77094, (855) 627-2941) MADE NO MENTION OF NHTSA CAMPAIGN NUMBER: 17V508000 (ENGINE AND ENGINE COOLING) BEFORE SELLING THE VEHICLE. THE VEHICLE WAS ALSO INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V196000 (AIR BAGS) OF WHICH THE CONTACT WAS NOT NOTIFIED. THE MANUFACTURER AND THE DEALER (AUDI CENTRAL HOUSTON, 2120 SOUTHWEST FWY, HOUSTON, TX 77098, (855) 627-5368) STATED THAT THE RECALL REPAIRS WERE NOT COMPLETED PRIOR TO SELLING THE VEHICLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Mfg Campaign: 11033133
Recall Date: Oct 12, 2017
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 AUDI A3. THE CONTACT STATED THAT THE DEALER (AUDI WEST HOUSTON, 15865 KATY FWY, HOUSTON, TX 77094, (855) 627-2941) MADE NO MENTION OF NHTSA CAMPAIGN NUMBER: 17V508000 (ENGINE AND ENGINE COOLING) BEFORE SELLING THE VEHICLE. THE VEHICLE WAS ALSO INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V196000 (AIR BAGS) OF WHICH THE CONTACT WAS NOT NOTIFIED. THE MANUFACTURER AND THE DEALER (AUDI CENTRAL HOUSTON, 2120 SOUTHWEST FWY, HOUSTON, TX 77098, (855) 627-5368) STATED THAT THE RECALL REPAIRS WERE NOT COMPLETED PRIOR TO SELLING THE VEHICLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 AUDI A3. THE CONTACT STATED THAT THE DEALER (AUDI WEST HOUSTON, 15865 KATY FWY, HOUSTON, TX 77094, (855) 627-2941) MADE NO MENTION OF NHTSA CAMPAIGN NUMBER: 17V508000 (ENGINE AND ENGINE COOLING) BEFORE SELLING THE VEHICLE. THE VEHICLE WAS ALSO INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V196000 (AIR BAGS) OF WHICH THE CONTACT WAS NOT NOTIFIED. THE MANUFACTURER AND THE DEALER (AUDI CENTRAL HOUSTON, 2120 SOUTHWEST FWY, HOUSTON, TX 77098, (855) 627-5368) STATED THAT THE RECALL REPAIRS WERE NOT COMPLETED PRIOR TO SELLING THE VEHICLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 AUDI A3. THE CONTACT STATED THAT THE DEALER (AUDI WEST HOUSTON, 15865 KATY FWY, HOUSTON, TX 77094, (855) 627-2941) MADE NO MENTION OF NHTSA CAMPAIGN NUMBER: 17V508000 (ENGINE AND ENGINE COOLING) BEFORE SELLING THE VEHICLE. THE VEHICLE WAS ALSO INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V196000 (AIR BAGS) OF WHICH THE CONTACT WAS NOT NOTIFIED. THE MANUFACTURER AND THE DEALER (AUDI CENTRAL HOUSTON, 2120 SOUTHWEST FWY, HOUSTON, TX 77098, (855) 627-5368) STATED THAT THE RECALL REPAIRS WERE NOT COMPLETED PRIOR TO SELLING THE VEHICLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Mfg Campaign: 11033133
Recall Date: Oct 12, 2017
Volkswagen Group Of America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
THE SHOULDER STRAP OF THE FRONT SEAT BELT IS A FEW INCHES FROM MY BODY WHEN FASTENED. I AM TALL AND SKINNY SO THIS MAY NOT BE AN ISSUE WITH OTHER BODY TYPES. THE PROBLEM IS DUE TO A RIGID SEAT BELT RECEPTACLE THAT IS TILTED FORWARD AND FIXED IN PLACE. EVERY OTHER AUDI MODEL HAS A FLEXIBLE SEAT BELT RECEPTACLE WHICH ALLOWS THE SHOULDER STRAP TO FIT SNUGLY AGAINST MY BODY. ONLY THE A3 HAS THIS ISSUE. I HAVE THE SEAT BACK AS FAR FORWARD AS IS COMFORTABLE.
Corrective Action:
THE SHOULDER STRAP OF THE FRONT SEAT BELT IS A FEW INCHES FROM MY BODY WHEN FASTENED. I AM TALL AND SKINNY SO THIS MAY NOT BE AN ISSUE WITH OTHER BODY TYPES. THE PROBLEM IS DUE TO A RIGID SEAT BELT RECEPTACLE THAT IS TILTED FORWARD AND FIXED IN PLACE. EVERY OTHER AUDI MODEL HAS A FLEXIBLE SEAT BELT RECEPTACLE WHICH ALLOWS THE SHOULDER STRAP TO FIT SNUGLY AGAINST MY BODY. ONLY THE A3 HAS THIS ISSUE. I HAVE THE SEAT BACK AS FAR FORWARD AS IS COMFORTABLE.
Additional Notes:
THE SHOULDER STRAP OF THE FRONT SEAT BELT IS A FEW INCHES FROM MY BODY WHEN FASTENED. I AM TALL AND SKINNY SO THIS MAY NOT BE AN ISSUE WITH OTHER BODY TYPES. THE PROBLEM IS DUE TO A RIGID SEAT BELT RECEPTACLE THAT IS TILTED FORWARD AND FIXED IN PLACE. EVERY OTHER AUDI MODEL HAS A FLEXIBLE SEAT BELT RECEPTACLE WHICH ALLOWS THE SHOULDER STRAP TO FIT SNUGLY AGAINST MY BODY. ONLY THE A3 HAS THIS ISSUE. I HAVE THE SEAT BACK AS FAR FORWARD AS IS COMFORTABLE.
Mfg Campaign: 11023393
Recall Date: Sep 14, 2017
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I PURCHASED THIS VEHICLE FOR MY 18 YEAR OLD DAUGHTER AS A PARENT YOU WANT TO HAVE YOU CHILD AS SAFE AS POSSIBLE.THE VEHICLE IS ANYTHING BUT SAFE. AS A MATTER OF FACT IT'S AN ACCIDENT WAITING TO HAPPEN. OR WORST A FATALITY.THE VEHICLE WHILE DRIVING JUST TURNS OFF. IT WASN'T EVEN A MONTH INTO OWNING THE BRAND NEW VEHICLE THAT ISSUES STARTED TO ARISE. WHILE REVERSING OUT OF A PARKING SPOT, THE VEHICLE STOPPED WITHOUT ANY WARNING.ABOUT 4 WEEKS LATER, WHILE ENTERING THE EXPRESSWAY,ONCE AGAIN THE VEHICLE WITHOUT WARNING COMPLETELY TURN OFF. BY A MIRACLE OF GOD MY DAUGHTER DID NOT GET INTO AN ACCIDENT. A VERY DANGEROUS SITUATION AS MANY OTHER VEHICLES ARE DRIVING AT HIGH SPEEDS. ON 3/31/17 THE VEHICLE WAS TAKE TO THE COLLECTION,WHERE THEY COULD NOT TELL ME EXACTLY WHAT THE PROBLEM WAS SINCE THEY THEMSELVES HAD NO CLUE. BUT THEY DID TELL ME THAT THERE WAS DEFINITELY A PROBLEM SINCE WHEN THEY CONNECTED THE VEHICLE TO THE COMPUTER IT GAVE SPORADIC ERROR CODES. I WAS TOLD THAT AUDI CORPORATE OFFICE WAS CONTACTED AND THEY ADVISED THE COLLECTION TO INSPECT THE FUEL SYSTEM AND HOSE, ELECTRICAL WIRING, AND VEHICLE PROGRAM ALL OF WHICH I WAS TOLD WAS DONE. ON 4/27/17 ANOTHER INCIDENT OCCURRED. WHILE AT A TRAFFIC LIGHT, MAKING A LEFT HAND TURN, THE VEHICLE STOPPED. THE VEHICLE BEHIND MY DAUGHTER WAS ALSO TURNING RIGHT BEHIND HER AND ALMOST REAR ENDED HER SINCE EVEN THE BRAKE LIGHTS WERE NOT WORKING T. IN THE MIDDLE OF THE TRAFFIC INTERSECTION, THE VEHICLE WAS NOT RESPONDING TO THE SHIFTING OF GEARS OR TO THE ACCELERATOR. AT THIS POINT THAT VEHICLE WAS NOT RESPONDING AT ALL LEAVING MY DAUGHTER STRANDED IN THE MIDDLE OF ONCOMING CARS AND AGITATED DRIVERS AROUND HER. THE COLLECTION HAD THE VEHICLE TOWED BACK TO THEIR SHOP WHERE IT HAS BEEN EVER SINCE. NO ONE, NOT EVEN AUDI'S CORPORATE HEAD ENGINEER HAS BEEN ABLE TO FIGURE OUT WHAT IS WRONG WITH THE VEHICLE.
Corrective Action:
I PURCHASED THIS VEHICLE FOR MY 18 YEAR OLD DAUGHTER AS A PARENT YOU WANT TO HAVE YOU CHILD AS SAFE AS POSSIBLE.THE VEHICLE IS ANYTHING BUT SAFE. AS A MATTER OF FACT IT'S AN ACCIDENT WAITING TO HAPPEN. OR WORST A FATALITY.THE VEHICLE WHILE DRIVING JUST TURNS OFF. IT WASN'T EVEN A MONTH INTO OWNING THE BRAND NEW VEHICLE THAT ISSUES STARTED TO ARISE. WHILE REVERSING OUT OF A PARKING SPOT, THE VEHICLE STOPPED WITHOUT ANY WARNING.ABOUT 4 WEEKS LATER, WHILE ENTERING THE EXPRESSWAY,ONCE AGAIN THE VEHICLE WITHOUT WARNING COMPLETELY TURN OFF. BY A MIRACLE OF GOD MY DAUGHTER DID NOT GET INTO AN ACCIDENT. A VERY DANGEROUS SITUATION AS MANY OTHER VEHICLES ARE DRIVING AT HIGH SPEEDS. ON 3/31/17 THE VEHICLE WAS TAKE TO THE COLLECTION,WHERE THEY COULD NOT TELL ME EXACTLY WHAT THE PROBLEM WAS SINCE THEY THEMSELVES HAD NO CLUE. BUT THEY DID TELL ME THAT THERE WAS DEFINITELY A PROBLEM SINCE WHEN THEY CONNECTED THE VEHICLE TO THE COMPUTER IT GAVE SPORADIC ERROR CODES. I WAS TOLD THAT AUDI CORPORATE OFFICE WAS CONTACTED AND THEY ADVISED THE COLLECTION TO INSPECT THE FUEL SYSTEM AND HOSE, ELECTRICAL WIRING, AND VEHICLE PROGRAM ALL OF WHICH I WAS TOLD WAS DONE. ON 4/27/17 ANOTHER INCIDENT OCCURRED. WHILE AT A TRAFFIC LIGHT, MAKING A LEFT HAND TURN, THE VEHICLE STOPPED. THE VEHICLE BEHIND MY DAUGHTER WAS ALSO TURNING RIGHT BEHIND HER AND ALMOST REAR ENDED HER SINCE EVEN THE BRAKE LIGHTS WERE NOT WORKING T. IN THE MIDDLE OF THE TRAFFIC INTERSECTION, THE VEHICLE WAS NOT RESPONDING TO THE SHIFTING OF GEARS OR TO THE ACCELERATOR. AT THIS POINT THAT VEHICLE WAS NOT RESPONDING AT ALL LEAVING MY DAUGHTER STRANDED IN THE MIDDLE OF ONCOMING CARS AND AGITATED DRIVERS AROUND HER. THE COLLECTION HAD THE VEHICLE TOWED BACK TO THEIR SHOP WHERE IT HAS BEEN EVER SINCE. NO ONE, NOT EVEN AUDI'S CORPORATE HEAD ENGINEER HAS BEEN ABLE TO FIGURE OUT WHAT IS WRONG WITH THE VEHICLE.
Additional Notes:
I PURCHASED THIS VEHICLE FOR MY 18 YEAR OLD DAUGHTER AS A PARENT YOU WANT TO HAVE YOU CHILD AS SAFE AS POSSIBLE.THE VEHICLE IS ANYTHING BUT SAFE. AS A MATTER OF FACT IT'S AN ACCIDENT WAITING TO HAPPEN. OR WORST A FATALITY.THE VEHICLE WHILE DRIVING JUST TURNS OFF. IT WASN'T EVEN A MONTH INTO OWNING THE BRAND NEW VEHICLE THAT ISSUES STARTED TO ARISE. WHILE REVERSING OUT OF A PARKING SPOT, THE VEHICLE STOPPED WITHOUT ANY WARNING.ABOUT 4 WEEKS LATER, WHILE ENTERING THE EXPRESSWAY,ONCE AGAIN THE VEHICLE WITHOUT WARNING COMPLETELY TURN OFF. BY A MIRACLE OF GOD MY DAUGHTER DID NOT GET INTO AN ACCIDENT. A VERY DANGEROUS SITUATION AS MANY OTHER VEHICLES ARE DRIVING AT HIGH SPEEDS. ON 3/31/17 THE VEHICLE WAS TAKE TO THE COLLECTION,WHERE THEY COULD NOT TELL ME EXACTLY WHAT THE PROBLEM WAS SINCE THEY THEMSELVES HAD NO CLUE. BUT THEY DID TELL ME THAT THERE WAS DEFINITELY A PROBLEM SINCE WHEN THEY CONNECTED THE VEHICLE TO THE COMPUTER IT GAVE SPORADIC ERROR CODES. I WAS TOLD THAT AUDI CORPORATE OFFICE WAS CONTACTED AND THEY ADVISED THE COLLECTION TO INSPECT THE FUEL SYSTEM AND HOSE, ELECTRICAL WIRING, AND VEHICLE PROGRAM ALL OF WHICH I WAS TOLD WAS DONE. ON 4/27/17 ANOTHER INCIDENT OCCURRED. WHILE AT A TRAFFIC LIGHT, MAKING A LEFT HAND TURN, THE VEHICLE STOPPED. THE VEHICLE BEHIND MY DAUGHTER WAS ALSO TURNING RIGHT BEHIND HER AND ALMOST REAR ENDED HER SINCE EVEN THE BRAKE LIGHTS WERE NOT WORKING T. IN THE MIDDLE OF THE TRAFFIC INTERSECTION, THE VEHICLE WAS NOT RESPONDING TO THE SHIFTING OF GEARS OR TO THE ACCELERATOR. AT THIS POINT THAT VEHICLE WAS NOT RESPONDING AT ALL LEAVING MY DAUGHTER STRANDED IN THE MIDDLE OF ONCOMING CARS AND AGITATED DRIVERS AROUND HER. THE COLLECTION HAD THE VEHICLE TOWED BACK TO THEIR SHOP WHERE IT HAS BEEN EVER SINCE. NO ONE, NOT EVEN AUDI'S CORPORATE HEAD ENGINEER HAS BEEN ABLE TO FIGURE OUT WHAT IS WRONG WITH THE VEHICLE.
Mfg Campaign: 11005273
Recall Date: Jul 14, 2017
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I PURCHASED THIS VEHICLE FOR MY 18 YEAR OLD DAUGHTER AS A PARENT YOU WANT TO HAVE YOU CHILD AS SAFE AS POSSIBLE.THE VEHICLE IS ANYTHING BUT SAFE. AS A MATTER OF FACT IT'S AN ACCIDENT WAITING TO HAPPEN. OR WORST A FATALITY.THE VEHICLE WHILE DRIVING JUST TURNS OFF. IT WASN'T EVEN A MONTH INTO OWNING THE BRAND NEW VEHICLE THAT ISSUES STARTED TO ARISE. WHILE REVERSING OUT OF A PARKING SPOT, THE VEHICLE STOPPED WITHOUT ANY WARNING.ABOUT 4 WEEKS LATER, WHILE ENTERING THE EXPRESSWAY,ONCE AGAIN THE VEHICLE WITHOUT WARNING COMPLETELY TURN OFF. BY A MIRACLE OF GOD MY DAUGHTER DID NOT GET INTO AN ACCIDENT. A VERY DANGEROUS SITUATION AS MANY OTHER VEHICLES ARE DRIVING AT HIGH SPEEDS. ON 3/31/17 THE VEHICLE WAS TAKE TO THE COLLECTION,WHERE THEY COULD NOT TELL ME EXACTLY WHAT THE PROBLEM WAS SINCE THEY THEMSELVES HAD NO CLUE. BUT THEY DID TELL ME THAT THERE WAS DEFINITELY A PROBLEM SINCE WHEN THEY CONNECTED THE VEHICLE TO THE COMPUTER IT GAVE SPORADIC ERROR CODES. I WAS TOLD THAT AUDI CORPORATE OFFICE WAS CONTACTED AND THEY ADVISED THE COLLECTION TO INSPECT THE FUEL SYSTEM AND HOSE, ELECTRICAL WIRING, AND VEHICLE PROGRAM ALL OF WHICH I WAS TOLD WAS DONE. ON 4/27/17 ANOTHER INCIDENT OCCURRED. WHILE AT A TRAFFIC LIGHT, MAKING A LEFT HAND TURN, THE VEHICLE STOPPED. THE VEHICLE BEHIND MY DAUGHTER WAS ALSO TURNING RIGHT BEHIND HER AND ALMOST REAR ENDED HER SINCE EVEN THE BRAKE LIGHTS WERE NOT WORKING T. IN THE MIDDLE OF THE TRAFFIC INTERSECTION, THE VEHICLE WAS NOT RESPONDING TO THE SHIFTING OF GEARS OR TO THE ACCELERATOR. AT THIS POINT THAT VEHICLE WAS NOT RESPONDING AT ALL LEAVING MY DAUGHTER STRANDED IN THE MIDDLE OF ONCOMING CARS AND AGITATED DRIVERS AROUND HER. THE COLLECTION HAD THE VEHICLE TOWED BACK TO THEIR SHOP WHERE IT HAS BEEN EVER SINCE. NO ONE, NOT EVEN AUDI'S CORPORATE HEAD ENGINEER HAS BEEN ABLE TO FIGURE OUT WHAT IS WRONG WITH THE VEHICLE.
Corrective Action:
I PURCHASED THIS VEHICLE FOR MY 18 YEAR OLD DAUGHTER AS A PARENT YOU WANT TO HAVE YOU CHILD AS SAFE AS POSSIBLE.THE VEHICLE IS ANYTHING BUT SAFE. AS A MATTER OF FACT IT'S AN ACCIDENT WAITING TO HAPPEN. OR WORST A FATALITY.THE VEHICLE WHILE DRIVING JUST TURNS OFF. IT WASN'T EVEN A MONTH INTO OWNING THE BRAND NEW VEHICLE THAT ISSUES STARTED TO ARISE. WHILE REVERSING OUT OF A PARKING SPOT, THE VEHICLE STOPPED WITHOUT ANY WARNING.ABOUT 4 WEEKS LATER, WHILE ENTERING THE EXPRESSWAY,ONCE AGAIN THE VEHICLE WITHOUT WARNING COMPLETELY TURN OFF. BY A MIRACLE OF GOD MY DAUGHTER DID NOT GET INTO AN ACCIDENT. A VERY DANGEROUS SITUATION AS MANY OTHER VEHICLES ARE DRIVING AT HIGH SPEEDS. ON 3/31/17 THE VEHICLE WAS TAKE TO THE COLLECTION,WHERE THEY COULD NOT TELL ME EXACTLY WHAT THE PROBLEM WAS SINCE THEY THEMSELVES HAD NO CLUE. BUT THEY DID TELL ME THAT THERE WAS DEFINITELY A PROBLEM SINCE WHEN THEY CONNECTED THE VEHICLE TO THE COMPUTER IT GAVE SPORADIC ERROR CODES. I WAS TOLD THAT AUDI CORPORATE OFFICE WAS CONTACTED AND THEY ADVISED THE COLLECTION TO INSPECT THE FUEL SYSTEM AND HOSE, ELECTRICAL WIRING, AND VEHICLE PROGRAM ALL OF WHICH I WAS TOLD WAS DONE. ON 4/27/17 ANOTHER INCIDENT OCCURRED. WHILE AT A TRAFFIC LIGHT, MAKING A LEFT HAND TURN, THE VEHICLE STOPPED. THE VEHICLE BEHIND MY DAUGHTER WAS ALSO TURNING RIGHT BEHIND HER AND ALMOST REAR ENDED HER SINCE EVEN THE BRAKE LIGHTS WERE NOT WORKING T. IN THE MIDDLE OF THE TRAFFIC INTERSECTION, THE VEHICLE WAS NOT RESPONDING TO THE SHIFTING OF GEARS OR TO THE ACCELERATOR. AT THIS POINT THAT VEHICLE WAS NOT RESPONDING AT ALL LEAVING MY DAUGHTER STRANDED IN THE MIDDLE OF ONCOMING CARS AND AGITATED DRIVERS AROUND HER. THE COLLECTION HAD THE VEHICLE TOWED BACK TO THEIR SHOP WHERE IT HAS BEEN EVER SINCE. NO ONE, NOT EVEN AUDI'S CORPORATE HEAD ENGINEER HAS BEEN ABLE TO FIGURE OUT WHAT IS WRONG WITH THE VEHICLE.
Additional Notes:
I PURCHASED THIS VEHICLE FOR MY 18 YEAR OLD DAUGHTER AS A PARENT YOU WANT TO HAVE YOU CHILD AS SAFE AS POSSIBLE.THE VEHICLE IS ANYTHING BUT SAFE. AS A MATTER OF FACT IT'S AN ACCIDENT WAITING TO HAPPEN. OR WORST A FATALITY.THE VEHICLE WHILE DRIVING JUST TURNS OFF. IT WASN'T EVEN A MONTH INTO OWNING THE BRAND NEW VEHICLE THAT ISSUES STARTED TO ARISE. WHILE REVERSING OUT OF A PARKING SPOT, THE VEHICLE STOPPED WITHOUT ANY WARNING.ABOUT 4 WEEKS LATER, WHILE ENTERING THE EXPRESSWAY,ONCE AGAIN THE VEHICLE WITHOUT WARNING COMPLETELY TURN OFF. BY A MIRACLE OF GOD MY DAUGHTER DID NOT GET INTO AN ACCIDENT. A VERY DANGEROUS SITUATION AS MANY OTHER VEHICLES ARE DRIVING AT HIGH SPEEDS. ON 3/31/17 THE VEHICLE WAS TAKE TO THE COLLECTION,WHERE THEY COULD NOT TELL ME EXACTLY WHAT THE PROBLEM WAS SINCE THEY THEMSELVES HAD NO CLUE. BUT THEY DID TELL ME THAT THERE WAS DEFINITELY A PROBLEM SINCE WHEN THEY CONNECTED THE VEHICLE TO THE COMPUTER IT GAVE SPORADIC ERROR CODES. I WAS TOLD THAT AUDI CORPORATE OFFICE WAS CONTACTED AND THEY ADVISED THE COLLECTION TO INSPECT THE FUEL SYSTEM AND HOSE, ELECTRICAL WIRING, AND VEHICLE PROGRAM ALL OF WHICH I WAS TOLD WAS DONE. ON 4/27/17 ANOTHER INCIDENT OCCURRED. WHILE AT A TRAFFIC LIGHT, MAKING A LEFT HAND TURN, THE VEHICLE STOPPED. THE VEHICLE BEHIND MY DAUGHTER WAS ALSO TURNING RIGHT BEHIND HER AND ALMOST REAR ENDED HER SINCE EVEN THE BRAKE LIGHTS WERE NOT WORKING T. IN THE MIDDLE OF THE TRAFFIC INTERSECTION, THE VEHICLE WAS NOT RESPONDING TO THE SHIFTING OF GEARS OR TO THE ACCELERATOR. AT THIS POINT THAT VEHICLE WAS NOT RESPONDING AT ALL LEAVING MY DAUGHTER STRANDED IN THE MIDDLE OF ONCOMING CARS AND AGITATED DRIVERS AROUND HER. THE COLLECTION HAD THE VEHICLE TOWED BACK TO THEIR SHOP WHERE IT HAS BEEN EVER SINCE. NO ONE, NOT EVEN AUDI'S CORPORATE HEAD ENGINEER HAS BEEN ABLE TO FIGURE OUT WHAT IS WRONG WITH THE VEHICLE.
Mfg Campaign: 11005273
Recall Date: Jul 14, 2017
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I PURCHASED THIS VEHICLE FOR MY 18 YEAR OLD DAUGHTER AS A PARENT YOU WANT TO HAVE YOU CHILD AS SAFE AS POSSIBLE.THE VEHICLE IS ANYTHING BUT SAFE. AS A MATTER OF FACT IT'S AN ACCIDENT WAITING TO HAPPEN. OR WORST A FATALITY.THE VEHICLE WHILE DRIVING JUST TURNS OFF. IT WASN'T EVEN A MONTH INTO OWNING THE BRAND NEW VEHICLE THAT ISSUES STARTED TO ARISE. WHILE REVERSING OUT OF A PARKING SPOT, THE VEHICLE STOPPED WITHOUT ANY WARNING.ABOUT 4 WEEKS LATER, WHILE ENTERING THE EXPRESSWAY,ONCE AGAIN THE VEHICLE WITHOUT WARNING COMPLETELY TURN OFF. BY A MIRACLE OF GOD MY DAUGHTER DID NOT GET INTO AN ACCIDENT. A VERY DANGEROUS SITUATION AS MANY OTHER VEHICLES ARE DRIVING AT HIGH SPEEDS. ON 3/31/17 THE VEHICLE WAS TAKE TO THE COLLECTION,WHERE THEY COULD NOT TELL ME EXACTLY WHAT THE PROBLEM WAS SINCE THEY THEMSELVES HAD NO CLUE. BUT THEY DID TELL ME THAT THERE WAS DEFINITELY A PROBLEM SINCE WHEN THEY CONNECTED THE VEHICLE TO THE COMPUTER IT GAVE SPORADIC ERROR CODES. I WAS TOLD THAT AUDI CORPORATE OFFICE WAS CONTACTED AND THEY ADVISED THE COLLECTION TO INSPECT THE FUEL SYSTEM AND HOSE, ELECTRICAL WIRING, AND VEHICLE PROGRAM ALL OF WHICH I WAS TOLD WAS DONE. ON 4/27/17 ANOTHER INCIDENT OCCURRED. WHILE AT A TRAFFIC LIGHT, MAKING A LEFT HAND TURN, THE VEHICLE STOPPED. THE VEHICLE BEHIND MY DAUGHTER WAS ALSO TURNING RIGHT BEHIND HER AND ALMOST REAR ENDED HER SINCE EVEN THE BRAKE LIGHTS WERE NOT WORKING T. IN THE MIDDLE OF THE TRAFFIC INTERSECTION, THE VEHICLE WAS NOT RESPONDING TO THE SHIFTING OF GEARS OR TO THE ACCELERATOR. AT THIS POINT THAT VEHICLE WAS NOT RESPONDING AT ALL LEAVING MY DAUGHTER STRANDED IN THE MIDDLE OF ONCOMING CARS AND AGITATED DRIVERS AROUND HER. THE COLLECTION HAD THE VEHICLE TOWED BACK TO THEIR SHOP WHERE IT HAS BEEN EVER SINCE. NO ONE, NOT EVEN AUDI'S CORPORATE HEAD ENGINEER HAS BEEN ABLE TO FIGURE OUT WHAT IS WRONG WITH THE VEHICLE.
Corrective Action:
I PURCHASED THIS VEHICLE FOR MY 18 YEAR OLD DAUGHTER AS A PARENT YOU WANT TO HAVE YOU CHILD AS SAFE AS POSSIBLE.THE VEHICLE IS ANYTHING BUT SAFE. AS A MATTER OF FACT IT'S AN ACCIDENT WAITING TO HAPPEN. OR WORST A FATALITY.THE VEHICLE WHILE DRIVING JUST TURNS OFF. IT WASN'T EVEN A MONTH INTO OWNING THE BRAND NEW VEHICLE THAT ISSUES STARTED TO ARISE. WHILE REVERSING OUT OF A PARKING SPOT, THE VEHICLE STOPPED WITHOUT ANY WARNING.ABOUT 4 WEEKS LATER, WHILE ENTERING THE EXPRESSWAY,ONCE AGAIN THE VEHICLE WITHOUT WARNING COMPLETELY TURN OFF. BY A MIRACLE OF GOD MY DAUGHTER DID NOT GET INTO AN ACCIDENT. A VERY DANGEROUS SITUATION AS MANY OTHER VEHICLES ARE DRIVING AT HIGH SPEEDS. ON 3/31/17 THE VEHICLE WAS TAKE TO THE COLLECTION,WHERE THEY COULD NOT TELL ME EXACTLY WHAT THE PROBLEM WAS SINCE THEY THEMSELVES HAD NO CLUE. BUT THEY DID TELL ME THAT THERE WAS DEFINITELY A PROBLEM SINCE WHEN THEY CONNECTED THE VEHICLE TO THE COMPUTER IT GAVE SPORADIC ERROR CODES. I WAS TOLD THAT AUDI CORPORATE OFFICE WAS CONTACTED AND THEY ADVISED THE COLLECTION TO INSPECT THE FUEL SYSTEM AND HOSE, ELECTRICAL WIRING, AND VEHICLE PROGRAM ALL OF WHICH I WAS TOLD WAS DONE. ON 4/27/17 ANOTHER INCIDENT OCCURRED. WHILE AT A TRAFFIC LIGHT, MAKING A LEFT HAND TURN, THE VEHICLE STOPPED. THE VEHICLE BEHIND MY DAUGHTER WAS ALSO TURNING RIGHT BEHIND HER AND ALMOST REAR ENDED HER SINCE EVEN THE BRAKE LIGHTS WERE NOT WORKING T. IN THE MIDDLE OF THE TRAFFIC INTERSECTION, THE VEHICLE WAS NOT RESPONDING TO THE SHIFTING OF GEARS OR TO THE ACCELERATOR. AT THIS POINT THAT VEHICLE WAS NOT RESPONDING AT ALL LEAVING MY DAUGHTER STRANDED IN THE MIDDLE OF ONCOMING CARS AND AGITATED DRIVERS AROUND HER. THE COLLECTION HAD THE VEHICLE TOWED BACK TO THEIR SHOP WHERE IT HAS BEEN EVER SINCE. NO ONE, NOT EVEN AUDI'S CORPORATE HEAD ENGINEER HAS BEEN ABLE TO FIGURE OUT WHAT IS WRONG WITH THE VEHICLE.
Additional Notes:
I PURCHASED THIS VEHICLE FOR MY 18 YEAR OLD DAUGHTER AS A PARENT YOU WANT TO HAVE YOU CHILD AS SAFE AS POSSIBLE.THE VEHICLE IS ANYTHING BUT SAFE. AS A MATTER OF FACT IT'S AN ACCIDENT WAITING TO HAPPEN. OR WORST A FATALITY.THE VEHICLE WHILE DRIVING JUST TURNS OFF. IT WASN'T EVEN A MONTH INTO OWNING THE BRAND NEW VEHICLE THAT ISSUES STARTED TO ARISE. WHILE REVERSING OUT OF A PARKING SPOT, THE VEHICLE STOPPED WITHOUT ANY WARNING.ABOUT 4 WEEKS LATER, WHILE ENTERING THE EXPRESSWAY,ONCE AGAIN THE VEHICLE WITHOUT WARNING COMPLETELY TURN OFF. BY A MIRACLE OF GOD MY DAUGHTER DID NOT GET INTO AN ACCIDENT. A VERY DANGEROUS SITUATION AS MANY OTHER VEHICLES ARE DRIVING AT HIGH SPEEDS. ON 3/31/17 THE VEHICLE WAS TAKE TO THE COLLECTION,WHERE THEY COULD NOT TELL ME EXACTLY WHAT THE PROBLEM WAS SINCE THEY THEMSELVES HAD NO CLUE. BUT THEY DID TELL ME THAT THERE WAS DEFINITELY A PROBLEM SINCE WHEN THEY CONNECTED THE VEHICLE TO THE COMPUTER IT GAVE SPORADIC ERROR CODES. I WAS TOLD THAT AUDI CORPORATE OFFICE WAS CONTACTED AND THEY ADVISED THE COLLECTION TO INSPECT THE FUEL SYSTEM AND HOSE, ELECTRICAL WIRING, AND VEHICLE PROGRAM ALL OF WHICH I WAS TOLD WAS DONE. ON 4/27/17 ANOTHER INCIDENT OCCURRED. WHILE AT A TRAFFIC LIGHT, MAKING A LEFT HAND TURN, THE VEHICLE STOPPED. THE VEHICLE BEHIND MY DAUGHTER WAS ALSO TURNING RIGHT BEHIND HER AND ALMOST REAR ENDED HER SINCE EVEN THE BRAKE LIGHTS WERE NOT WORKING T. IN THE MIDDLE OF THE TRAFFIC INTERSECTION, THE VEHICLE WAS NOT RESPONDING TO THE SHIFTING OF GEARS OR TO THE ACCELERATOR. AT THIS POINT THAT VEHICLE WAS NOT RESPONDING AT ALL LEAVING MY DAUGHTER STRANDED IN THE MIDDLE OF ONCOMING CARS AND AGITATED DRIVERS AROUND HER. THE COLLECTION HAD THE VEHICLE TOWED BACK TO THEIR SHOP WHERE IT HAS BEEN EVER SINCE. NO ONE, NOT EVEN AUDI'S CORPORATE HEAD ENGINEER HAS BEEN ABLE TO FIGURE OUT WHAT IS WRONG WITH THE VEHICLE.
Mfg Campaign: 11005273
Recall Date: Jul 14, 2017
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
ENGINE SHUTS OFF WHEN CAR IS IN DRIVE OR REVERSE WHILE VEHICLE IS IN MOTION AND DISPLAYS MESSAGE OF "START/STOP SYSTEM DEACTIVATED. PLEASE RESTART ENGINE MANUALLY. THE YELLOW CHECK ENGINE LIGHT THEN APPEARS. AND THE VEHICLE ROLLS AWAY UNLESS BRAKES ARE APPLIED. THIS HAPPENED MULTIPLE TIMES - 10 TIMES IN MY CAR, 3 IN MY FIRST LOANER CAR AND 6 IN MY SECOND LOANER CAR. THE VEHICLE IS USUALLY IN MOTION RIGHT AFTER THE ENGINE IS STARTED AND THE CAR IS DRIVEN FOR ABOUT 500 FEET, AFTER THE CAR IS GOING 3-5 MPH THE ENGINE SHUTS OFF AND THE CAR WILL ROLL AWAY. ON OTHER OCCASIONS WHEN THE CAR IS STOPPED IN TRAFFIC THE ENGINE SHUTS OFF AND WILL ROLL AWAY. EACH TIME YOU MUST PUT THE VEHICLE IN PARK AND RESTART THE ENGINE. ON ANOTHER OCCASION A PRE SENSE MALFUNCTION OCCURRED WHERE THE CAR SLAMMED ON ITS BRAKES IN TRAFFIC AND ALMOST CAUSED A REAR END COLLISION. THE DEALERSHIPS HAVE NO ANSWERS FOR THE FIRST PART, BUT CLAIM A BUG ON THE SENSORS CAUSED THE CAR TO SLAM ON ITS BRAKES.
Corrective Action:
ENGINE SHUTS OFF WHEN CAR IS IN DRIVE OR REVERSE WHILE VEHICLE IS IN MOTION AND DISPLAYS MESSAGE OF "START/STOP SYSTEM DEACTIVATED. PLEASE RESTART ENGINE MANUALLY. THE YELLOW CHECK ENGINE LIGHT THEN APPEARS. AND THE VEHICLE ROLLS AWAY UNLESS BRAKES ARE APPLIED. THIS HAPPENED MULTIPLE TIMES - 10 TIMES IN MY CAR, 3 IN MY FIRST LOANER CAR AND 6 IN MY SECOND LOANER CAR. THE VEHICLE IS USUALLY IN MOTION RIGHT AFTER THE ENGINE IS STARTED AND THE CAR IS DRIVEN FOR ABOUT 500 FEET, AFTER THE CAR IS GOING 3-5 MPH THE ENGINE SHUTS OFF AND THE CAR WILL ROLL AWAY. ON OTHER OCCASIONS WHEN THE CAR IS STOPPED IN TRAFFIC THE ENGINE SHUTS OFF AND WILL ROLL AWAY. EACH TIME YOU MUST PUT THE VEHICLE IN PARK AND RESTART THE ENGINE. ON ANOTHER OCCASION A PRE SENSE MALFUNCTION OCCURRED WHERE THE CAR SLAMMED ON ITS BRAKES IN TRAFFIC AND ALMOST CAUSED A REAR END COLLISION. THE DEALERSHIPS HAVE NO ANSWERS FOR THE FIRST PART, BUT CLAIM A BUG ON THE SENSORS CAUSED THE CAR TO SLAM ON ITS BRAKES.
Additional Notes:
ENGINE SHUTS OFF WHEN CAR IS IN DRIVE OR REVERSE WHILE VEHICLE IS IN MOTION AND DISPLAYS MESSAGE OF "START/STOP SYSTEM DEACTIVATED. PLEASE RESTART ENGINE MANUALLY. THE YELLOW CHECK ENGINE LIGHT THEN APPEARS. AND THE VEHICLE ROLLS AWAY UNLESS BRAKES ARE APPLIED. THIS HAPPENED MULTIPLE TIMES - 10 TIMES IN MY CAR, 3 IN MY FIRST LOANER CAR AND 6 IN MY SECOND LOANER CAR. THE VEHICLE IS USUALLY IN MOTION RIGHT AFTER THE ENGINE IS STARTED AND THE CAR IS DRIVEN FOR ABOUT 500 FEET, AFTER THE CAR IS GOING 3-5 MPH THE ENGINE SHUTS OFF AND THE CAR WILL ROLL AWAY. ON OTHER OCCASIONS WHEN THE CAR IS STOPPED IN TRAFFIC THE ENGINE SHUTS OFF AND WILL ROLL AWAY. EACH TIME YOU MUST PUT THE VEHICLE IN PARK AND RESTART THE ENGINE. ON ANOTHER OCCASION A PRE SENSE MALFUNCTION OCCURRED WHERE THE CAR SLAMMED ON ITS BRAKES IN TRAFFIC AND ALMOST CAUSED A REAR END COLLISION. THE DEALERSHIPS HAVE NO ANSWERS FOR THE FIRST PART, BUT CLAIM A BUG ON THE SENSORS CAUSED THE CAR TO SLAM ON ITS BRAKES.
Mfg Campaign: 11004966
Recall Date: Jul 12, 2017
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
ENGINE SHUTS OFF WHEN CAR IS IN DRIVE OR REVERSE WHILE VEHICLE IS IN MOTION AND DISPLAYS MESSAGE OF "START/STOP SYSTEM DEACTIVATED. PLEASE RESTART ENGINE MANUALLY. THE YELLOW CHECK ENGINE LIGHT THEN APPEARS. AND THE VEHICLE ROLLS AWAY UNLESS BRAKES ARE APPLIED. THIS HAPPENED MULTIPLE TIMES - 10 TIMES IN MY CAR, 3 IN MY FIRST LOANER CAR AND 6 IN MY SECOND LOANER CAR. THE VEHICLE IS USUALLY IN MOTION RIGHT AFTER THE ENGINE IS STARTED AND THE CAR IS DRIVEN FOR ABOUT 500 FEET, AFTER THE CAR IS GOING 3-5 MPH THE ENGINE SHUTS OFF AND THE CAR WILL ROLL AWAY. ON OTHER OCCASIONS WHEN THE CAR IS STOPPED IN TRAFFIC THE ENGINE SHUTS OFF AND WILL ROLL AWAY. EACH TIME YOU MUST PUT THE VEHICLE IN PARK AND RESTART THE ENGINE. ON ANOTHER OCCASION A PRE SENSE MALFUNCTION OCCURRED WHERE THE CAR SLAMMED ON ITS BRAKES IN TRAFFIC AND ALMOST CAUSED A REAR END COLLISION. THE DEALERSHIPS HAVE NO ANSWERS FOR THE FIRST PART, BUT CLAIM A BUG ON THE SENSORS CAUSED THE CAR TO SLAM ON ITS BRAKES.
Corrective Action:
ENGINE SHUTS OFF WHEN CAR IS IN DRIVE OR REVERSE WHILE VEHICLE IS IN MOTION AND DISPLAYS MESSAGE OF "START/STOP SYSTEM DEACTIVATED. PLEASE RESTART ENGINE MANUALLY. THE YELLOW CHECK ENGINE LIGHT THEN APPEARS. AND THE VEHICLE ROLLS AWAY UNLESS BRAKES ARE APPLIED. THIS HAPPENED MULTIPLE TIMES - 10 TIMES IN MY CAR, 3 IN MY FIRST LOANER CAR AND 6 IN MY SECOND LOANER CAR. THE VEHICLE IS USUALLY IN MOTION RIGHT AFTER THE ENGINE IS STARTED AND THE CAR IS DRIVEN FOR ABOUT 500 FEET, AFTER THE CAR IS GOING 3-5 MPH THE ENGINE SHUTS OFF AND THE CAR WILL ROLL AWAY. ON OTHER OCCASIONS WHEN THE CAR IS STOPPED IN TRAFFIC THE ENGINE SHUTS OFF AND WILL ROLL AWAY. EACH TIME YOU MUST PUT THE VEHICLE IN PARK AND RESTART THE ENGINE. ON ANOTHER OCCASION A PRE SENSE MALFUNCTION OCCURRED WHERE THE CAR SLAMMED ON ITS BRAKES IN TRAFFIC AND ALMOST CAUSED A REAR END COLLISION. THE DEALERSHIPS HAVE NO ANSWERS FOR THE FIRST PART, BUT CLAIM A BUG ON THE SENSORS CAUSED THE CAR TO SLAM ON ITS BRAKES.
Additional Notes:
ENGINE SHUTS OFF WHEN CAR IS IN DRIVE OR REVERSE WHILE VEHICLE IS IN MOTION AND DISPLAYS MESSAGE OF "START/STOP SYSTEM DEACTIVATED. PLEASE RESTART ENGINE MANUALLY. THE YELLOW CHECK ENGINE LIGHT THEN APPEARS. AND THE VEHICLE ROLLS AWAY UNLESS BRAKES ARE APPLIED. THIS HAPPENED MULTIPLE TIMES - 10 TIMES IN MY CAR, 3 IN MY FIRST LOANER CAR AND 6 IN MY SECOND LOANER CAR. THE VEHICLE IS USUALLY IN MOTION RIGHT AFTER THE ENGINE IS STARTED AND THE CAR IS DRIVEN FOR ABOUT 500 FEET, AFTER THE CAR IS GOING 3-5 MPH THE ENGINE SHUTS OFF AND THE CAR WILL ROLL AWAY. ON OTHER OCCASIONS WHEN THE CAR IS STOPPED IN TRAFFIC THE ENGINE SHUTS OFF AND WILL ROLL AWAY. EACH TIME YOU MUST PUT THE VEHICLE IN PARK AND RESTART THE ENGINE. ON ANOTHER OCCASION A PRE SENSE MALFUNCTION OCCURRED WHERE THE CAR SLAMMED ON ITS BRAKES IN TRAFFIC AND ALMOST CAUSED A REAR END COLLISION. THE DEALERSHIPS HAVE NO ANSWERS FOR THE FIRST PART, BUT CLAIM A BUG ON THE SENSORS CAUSED THE CAR TO SLAM ON ITS BRAKES.
Mfg Campaign: 11004966
Recall Date: Jul 12, 2017
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ENGINE SHUTS OFF WHEN CAR IS IN DRIVE OR REVERSE WHILE VEHICLE IS IN MOTION AND DISPLAYS MESSAGE OF "START/STOP SYSTEM DEACTIVATED. PLEASE RESTART ENGINE MANUALLY. THE YELLOW CHECK ENGINE LIGHT THEN APPEARS. AND THE VEHICLE ROLLS AWAY UNLESS BRAKES ARE APPLIED. THIS HAPPENED MULTIPLE TIMES - 10 TIMES IN MY CAR, 3 IN MY FIRST LOANER CAR AND 6 IN MY SECOND LOANER CAR. THE VEHICLE IS USUALLY IN MOTION RIGHT AFTER THE ENGINE IS STARTED AND THE CAR IS DRIVEN FOR ABOUT 500 FEET, AFTER THE CAR IS GOING 3-5 MPH THE ENGINE SHUTS OFF AND THE CAR WILL ROLL AWAY. ON OTHER OCCASIONS WHEN THE CAR IS STOPPED IN TRAFFIC THE ENGINE SHUTS OFF AND WILL ROLL AWAY. EACH TIME YOU MUST PUT THE VEHICLE IN PARK AND RESTART THE ENGINE. ON ANOTHER OCCASION A PRE SENSE MALFUNCTION OCCURRED WHERE THE CAR SLAMMED ON ITS BRAKES IN TRAFFIC AND ALMOST CAUSED A REAR END COLLISION. THE DEALERSHIPS HAVE NO ANSWERS FOR THE FIRST PART, BUT CLAIM A BUG ON THE SENSORS CAUSED THE CAR TO SLAM ON ITS BRAKES.
Corrective Action:
ENGINE SHUTS OFF WHEN CAR IS IN DRIVE OR REVERSE WHILE VEHICLE IS IN MOTION AND DISPLAYS MESSAGE OF "START/STOP SYSTEM DEACTIVATED. PLEASE RESTART ENGINE MANUALLY. THE YELLOW CHECK ENGINE LIGHT THEN APPEARS. AND THE VEHICLE ROLLS AWAY UNLESS BRAKES ARE APPLIED. THIS HAPPENED MULTIPLE TIMES - 10 TIMES IN MY CAR, 3 IN MY FIRST LOANER CAR AND 6 IN MY SECOND LOANER CAR. THE VEHICLE IS USUALLY IN MOTION RIGHT AFTER THE ENGINE IS STARTED AND THE CAR IS DRIVEN FOR ABOUT 500 FEET, AFTER THE CAR IS GOING 3-5 MPH THE ENGINE SHUTS OFF AND THE CAR WILL ROLL AWAY. ON OTHER OCCASIONS WHEN THE CAR IS STOPPED IN TRAFFIC THE ENGINE SHUTS OFF AND WILL ROLL AWAY. EACH TIME YOU MUST PUT THE VEHICLE IN PARK AND RESTART THE ENGINE. ON ANOTHER OCCASION A PRE SENSE MALFUNCTION OCCURRED WHERE THE CAR SLAMMED ON ITS BRAKES IN TRAFFIC AND ALMOST CAUSED A REAR END COLLISION. THE DEALERSHIPS HAVE NO ANSWERS FOR THE FIRST PART, BUT CLAIM A BUG ON THE SENSORS CAUSED THE CAR TO SLAM ON ITS BRAKES.
Additional Notes:
ENGINE SHUTS OFF WHEN CAR IS IN DRIVE OR REVERSE WHILE VEHICLE IS IN MOTION AND DISPLAYS MESSAGE OF "START/STOP SYSTEM DEACTIVATED. PLEASE RESTART ENGINE MANUALLY. THE YELLOW CHECK ENGINE LIGHT THEN APPEARS. AND THE VEHICLE ROLLS AWAY UNLESS BRAKES ARE APPLIED. THIS HAPPENED MULTIPLE TIMES - 10 TIMES IN MY CAR, 3 IN MY FIRST LOANER CAR AND 6 IN MY SECOND LOANER CAR. THE VEHICLE IS USUALLY IN MOTION RIGHT AFTER THE ENGINE IS STARTED AND THE CAR IS DRIVEN FOR ABOUT 500 FEET, AFTER THE CAR IS GOING 3-5 MPH THE ENGINE SHUTS OFF AND THE CAR WILL ROLL AWAY. ON OTHER OCCASIONS WHEN THE CAR IS STOPPED IN TRAFFIC THE ENGINE SHUTS OFF AND WILL ROLL AWAY. EACH TIME YOU MUST PUT THE VEHICLE IN PARK AND RESTART THE ENGINE. ON ANOTHER OCCASION A PRE SENSE MALFUNCTION OCCURRED WHERE THE CAR SLAMMED ON ITS BRAKES IN TRAFFIC AND ALMOST CAUSED A REAR END COLLISION. THE DEALERSHIPS HAVE NO ANSWERS FOR THE FIRST PART, BUT CLAIM A BUG ON THE SENSORS CAUSED THE CAR TO SLAM ON ITS BRAKES.
Mfg Campaign: 11004966
Recall Date: Jul 12, 2017
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 AUDI A3. WHILE DRIVING UNKNOWN SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (CROWN AUDI LOCATED AT 19940 US HIGHWAY 19 N CLEARWATER, FL 33764 888-460-6467) WHERE IT WAS STILL BEING DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000. UPDATED 08/22/17*LJ UPDATED 8/25/2017*JS
Corrective Action:
TL* THE CONTACT OWNS A 2017 AUDI A3. WHILE DRIVING UNKNOWN SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (CROWN AUDI LOCATED AT 19940 US HIGHWAY 19 N CLEARWATER, FL 33764 888-460-6467) WHERE IT WAS STILL BEING DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000. UPDATED 08/22/17*LJ UPDATED 8/25/2017*JS
Additional Notes:
TL* THE CONTACT OWNS A 2017 AUDI A3. WHILE DRIVING UNKNOWN SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (CROWN AUDI LOCATED AT 19940 US HIGHWAY 19 N CLEARWATER, FL 33764 888-460-6467) WHERE IT WAS STILL BEING DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000. UPDATED 08/22/17*LJ UPDATED 8/25/2017*JS
Mfg Campaign: 11000404
Recall Date: Jun 21, 2017
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN THE CAR IS RUNNING AND THE TRANSMISSION IS IN D/S AND THE START/STOP ENGINE BUTTON IS PRESSED TO TURN OFF THE ENGINE, THE TRANSMISSION IS LEFT IN NEUTRAL AND THE CAR CAN ROLL UNIMPEDED. THIS IS FULLY REPEATABLE AND APPEARS TO NOT BE A FAIL-SAFE SITUATION. SHORT VIDEO VIEWABLE HERE: HTTPS://GOO.GL/PHOTOS/GUPETK6CSQ6IC8HU8
Corrective Action:
WHEN THE CAR IS RUNNING AND THE TRANSMISSION IS IN D/S AND THE START/STOP ENGINE BUTTON IS PRESSED TO TURN OFF THE ENGINE, THE TRANSMISSION IS LEFT IN NEUTRAL AND THE CAR CAN ROLL UNIMPEDED. THIS IS FULLY REPEATABLE AND APPEARS TO NOT BE A FAIL-SAFE SITUATION. SHORT VIDEO VIEWABLE HERE: HTTPS://GOO.GL/PHOTOS/GUPETK6CSQ6IC8HU8
Additional Notes:
WHEN THE CAR IS RUNNING AND THE TRANSMISSION IS IN D/S AND THE START/STOP ENGINE BUTTON IS PRESSED TO TURN OFF THE ENGINE, THE TRANSMISSION IS LEFT IN NEUTRAL AND THE CAR CAN ROLL UNIMPEDED. THIS IS FULLY REPEATABLE AND APPEARS TO NOT BE A FAIL-SAFE SITUATION. SHORT VIDEO VIEWABLE HERE: HTTPS://GOO.GL/PHOTOS/GUPETK6CSQ6IC8HU8
Mfg Campaign: 10950379
Recall Date: Feb 8, 2017
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