Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2016-2018 Q7, A6 and A7 vehicles, and 2015-2018 Audi A8 vehicles. The left and right fuel rails may leak fuel.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 24DP
Recall Date: Jan 16, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2016 Audi A6 Sedans and 2015 Audi A7 vehicles. The auxiliary heater electrical connector on these vehicles may have been incorrectly inserted into the auxiliary heater, possibly resulting in increased electrical resistance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 82C1
Recall Date: Dec 5, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2018 Audi S6 and S7, 2012-2018 A7 and A6 Sedan, and 2014-2018 RS7 vehicles equipped with basic seats (with or without heating). Stress or wear of the body-sensing mat within the front passenger seat may cause the Passenger Occupant Detection System (PODS) control module to malfunction.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 74D5
Recall Date: Jun 4, 2018
Consumer Complaints
73 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
MY WIFE WAS SLOWING THIS CAR DOWN TO MAKE A RIGHT TURN ON A BUSY EXPRESSWAY, AFTER SHE MADE THE TURN, THE ENGINE SUDDENLY SHUT OFF AND THE 'STOP/START DEACTIVATED MANUALLY RESTART YOUR CAR" LIGHT CAME ON. THE STEERING WELL WAS LOCKED, THE CAR DEAD ON THE STREET, THE INTERIOR LIGHTS AND RADIO WERE WORKING NORMALLY, HER SEAT BELT WAS BUCKLED, ALL DOORS WERE CLOSED. THANKFULLY THE OTHER DRIVERS DID NOT HIT OUR CAR, SHE WAS ABLE TO RESTART THE CAR AFTER 2 MINUTES AND WE DROVE HOME WITHOUT FURTHER INCIDENT. THE STOP/START FUNCTION OFTEN HESITATED WHEN I HAD DRIVEN THE CAR BUT NEVER SHUT DOWN COMPLETELY LIKE THIS BEFORE.
Corrective Action:
MY WIFE WAS SLOWING THIS CAR DOWN TO MAKE A RIGHT TURN ON A BUSY EXPRESSWAY, AFTER SHE MADE THE TURN, THE ENGINE SUDDENLY SHUT OFF AND THE 'STOP/START DEACTIVATED MANUALLY RESTART YOUR CAR" LIGHT CAME ON. THE STEERING WELL WAS LOCKED, THE CAR DEAD ON THE STREET, THE INTERIOR LIGHTS AND RADIO WERE WORKING NORMALLY, HER SEAT BELT WAS BUCKLED, ALL DOORS WERE CLOSED. THANKFULLY THE OTHER DRIVERS DID NOT HIT OUR CAR, SHE WAS ABLE TO RESTART THE CAR AFTER 2 MINUTES AND WE DROVE HOME WITHOUT FURTHER INCIDENT. THE STOP/START FUNCTION OFTEN HESITATED WHEN I HAD DRIVEN THE CAR BUT NEVER SHUT DOWN COMPLETELY LIKE THIS BEFORE.
Additional Notes:
MY WIFE WAS SLOWING THIS CAR DOWN TO MAKE A RIGHT TURN ON A BUSY EXPRESSWAY, AFTER SHE MADE THE TURN, THE ENGINE SUDDENLY SHUT OFF AND THE 'STOP/START DEACTIVATED MANUALLY RESTART YOUR CAR" LIGHT CAME ON. THE STEERING WELL WAS LOCKED, THE CAR DEAD ON THE STREET, THE INTERIOR LIGHTS AND RADIO WERE WORKING NORMALLY, HER SEAT BELT WAS BUCKLED, ALL DOORS WERE CLOSED. THANKFULLY THE OTHER DRIVERS DID NOT HIT OUR CAR, SHE WAS ABLE TO RESTART THE CAR AFTER 2 MINUTES AND WE DROVE HOME WITHOUT FURTHER INCIDENT. THE STOP/START FUNCTION OFTEN HESITATED WHEN I HAD DRIVEN THE CAR BUT NEVER SHUT DOWN COMPLETELY LIKE THIS BEFORE.
Mfg Campaign: 11072020
Recall Date: Feb 9, 2018
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
AUDI AMERICA AND ITS DEALERS HAVE FAIL TO ENSURE MY SAFETY AND FIXING MY CAR ISSUES. AUDI AMERICA SOLD ME A LEMON VEHICLE. EVER SINCE I PURCHASE VEHICLE IT HAS HAD ISSUES INCLUDING STABILITY, WHEEL WROBBLY, AND LOST OF HORSE POWER FEELING LIKE THE CAR IS SHUTTING OFF ON FREE WAY.
Corrective Action:
AUDI AMERICA AND ITS DEALERS HAVE FAIL TO ENSURE MY SAFETY AND FIXING MY CAR ISSUES. AUDI AMERICA SOLD ME A LEMON VEHICLE. EVER SINCE I PURCHASE VEHICLE IT HAS HAD ISSUES INCLUDING STABILITY, WHEEL WROBBLY, AND LOST OF HORSE POWER FEELING LIKE THE CAR IS SHUTTING OFF ON FREE WAY.
Additional Notes:
AUDI AMERICA AND ITS DEALERS HAVE FAIL TO ENSURE MY SAFETY AND FIXING MY CAR ISSUES. AUDI AMERICA SOLD ME A LEMON VEHICLE. EVER SINCE I PURCHASE VEHICLE IT HAS HAD ISSUES INCLUDING STABILITY, WHEEL WROBBLY, AND LOST OF HORSE POWER FEELING LIKE THE CAR IS SHUTTING OFF ON FREE WAY.
Mfg Campaign: 11019265
Recall Date: Aug 24, 2017
Volkswagen Group Of America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
AUDI AMERICA AND ITS DEALERS HAVE FAIL TO ENSURE MY SAFETY AND FIXING MY CAR ISSUES. AUDI AMERICA SOLD ME A LEMON VEHICLE. EVER SINCE I PURCHASE VEHICLE IT HAS HAD ISSUES INCLUDING STABILITY, WHEEL WROBBLY, AND LOST OF HORSE POWER FEELING LIKE THE CAR IS SHUTTING OFF ON FREE WAY.
Corrective Action:
AUDI AMERICA AND ITS DEALERS HAVE FAIL TO ENSURE MY SAFETY AND FIXING MY CAR ISSUES. AUDI AMERICA SOLD ME A LEMON VEHICLE. EVER SINCE I PURCHASE VEHICLE IT HAS HAD ISSUES INCLUDING STABILITY, WHEEL WROBBLY, AND LOST OF HORSE POWER FEELING LIKE THE CAR IS SHUTTING OFF ON FREE WAY.
Additional Notes:
AUDI AMERICA AND ITS DEALERS HAVE FAIL TO ENSURE MY SAFETY AND FIXING MY CAR ISSUES. AUDI AMERICA SOLD ME A LEMON VEHICLE. EVER SINCE I PURCHASE VEHICLE IT HAS HAD ISSUES INCLUDING STABILITY, WHEEL WROBBLY, AND LOST OF HORSE POWER FEELING LIKE THE CAR IS SHUTTING OFF ON FREE WAY.
Mfg Campaign: 11019265
Recall Date: Aug 24, 2017
Volkswagen Group Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
AUDI AMERICA AND ITS DEALERS HAVE FAIL TO ENSURE MY SAFETY AND FIXING MY CAR ISSUES. AUDI AMERICA SOLD ME A LEMON VEHICLE. EVER SINCE I PURCHASE VEHICLE IT HAS HAD ISSUES INCLUDING STABILITY, WHEEL WROBBLY, AND LOST OF HORSE POWER FEELING LIKE THE CAR IS SHUTTING OFF ON FREE WAY.
Corrective Action:
AUDI AMERICA AND ITS DEALERS HAVE FAIL TO ENSURE MY SAFETY AND FIXING MY CAR ISSUES. AUDI AMERICA SOLD ME A LEMON VEHICLE. EVER SINCE I PURCHASE VEHICLE IT HAS HAD ISSUES INCLUDING STABILITY, WHEEL WROBBLY, AND LOST OF HORSE POWER FEELING LIKE THE CAR IS SHUTTING OFF ON FREE WAY.
Additional Notes:
AUDI AMERICA AND ITS DEALERS HAVE FAIL TO ENSURE MY SAFETY AND FIXING MY CAR ISSUES. AUDI AMERICA SOLD ME A LEMON VEHICLE. EVER SINCE I PURCHASE VEHICLE IT HAS HAD ISSUES INCLUDING STABILITY, WHEEL WROBBLY, AND LOST OF HORSE POWER FEELING LIKE THE CAR IS SHUTTING OFF ON FREE WAY.
Mfg Campaign: 11019265
Recall Date: Aug 24, 2017
Volkswagen Group Of America, Inc.
Defect Description:
EQUIPMENT:MECHANICAL:INTEGRATED JACK/LEVELER/STABILIZER
Potential Consequences:
TL* THE CONTACT OWNS A 2016 AUDI A6. WHILE CHANGING A FLAT TIRE, THE JACK FRACTURED AND CAUSED THE VEHICLE TO COLLAPSE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE BY THE INSURANCE COMPANY. THE OWNER CONTACTED THE DEALER (PAUL MILLER AUDI IN PARSIPPANY, NJ) WHO CAME TO THE CONTACT'S RESIDENCE TO CHANGE THE TIRE. THE DEALER REPRESENTATIVE, CHRIS DEXTER WITH AUDI OF MENDHAM IN MENDHAM, NJ, FROM WHERE THE ORIGINAL EQUIPMENT WAS PURCHASED, WAS CONTACTED AND PROMISED TO CALL BACK, BUT DID NOT. THE MANUFACTURER WAS CALLED, BUT NO ONE ANSWERED THE PHONE. THE JACK WAS NOT REPLACED. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000. UPDATED 10/18/17*LJ *JS
Corrective Action:
TL* THE CONTACT OWNS A 2016 AUDI A6. WHILE CHANGING A FLAT TIRE, THE JACK FRACTURED AND CAUSED THE VEHICLE TO COLLAPSE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE BY THE INSURANCE COMPANY. THE OWNER CONTACTED THE DEALER (PAUL MILLER AUDI IN PARSIPPANY, NJ) WHO CAME TO THE CONTACT'S RESIDENCE TO CHANGE THE TIRE. THE DEALER REPRESENTATIVE, CHRIS DEXTER WITH AUDI OF MENDHAM IN MENDHAM, NJ, FROM WHERE THE ORIGINAL EQUIPMENT WAS PURCHASED, WAS CONTACTED AND PROMISED TO CALL BACK, BUT DID NOT. THE MANUFACTURER WAS CALLED, BUT NO ONE ANSWERED THE PHONE. THE JACK WAS NOT REPLACED. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000. UPDATED 10/18/17*LJ *JS
Additional Notes:
TL* THE CONTACT OWNS A 2016 AUDI A6. WHILE CHANGING A FLAT TIRE, THE JACK FRACTURED AND CAUSED THE VEHICLE TO COLLAPSE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE BY THE INSURANCE COMPANY. THE OWNER CONTACTED THE DEALER (PAUL MILLER AUDI IN PARSIPPANY, NJ) WHO CAME TO THE CONTACT'S RESIDENCE TO CHANGE THE TIRE. THE DEALER REPRESENTATIVE, CHRIS DEXTER WITH AUDI OF MENDHAM IN MENDHAM, NJ, FROM WHERE THE ORIGINAL EQUIPMENT WAS PURCHASED, WAS CONTACTED AND PROMISED TO CALL BACK, BUT DID NOT. THE MANUFACTURER WAS CALLED, BUT NO ONE ANSWERED THE PHONE. THE JACK WAS NOT REPLACED. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000. UPDATED 10/18/17*LJ *JS
Mfg Campaign: 11013357
Recall Date: Aug 7, 2017
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
Potential Consequences:
TL* THE CONTACT OWNS A 2016 AUDI A6. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED AND PULSATED. THE STOPPING DISTANCE WAS INCREASED AND THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED WITH WARPED FRONT BRAKE ROTORS THAT NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND A COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS 17,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 AUDI A6. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED AND PULSATED. THE STOPPING DISTANCE WAS INCREASED AND THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED WITH WARPED FRONT BRAKE ROTORS THAT NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND A COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS 17,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 AUDI A6. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED AND PULSATED. THE STOPPING DISTANCE WAS INCREASED AND THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED WITH WARPED FRONT BRAKE ROTORS THAT NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND A COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS 17,000.
Mfg Campaign: 10972115
Recall Date: Apr 12, 2017
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
AIR CONDITIONER CONDENSER FAILED AT 5000 MILES.
Corrective Action:
AIR CONDITIONER CONDENSER FAILED AT 5000 MILES.
Additional Notes:
AIR CONDITIONER CONDENSER FAILED AT 5000 MILES.
Mfg Campaign: 10946420
Recall Date: Jan 19, 2017
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
GOT A WARNING LIGHT THAT ADAPTIVE CRUISE AND BRAKING WERE NOT AVAILABLE. ACCORDING TO THE SERVICE DEPT. THERE WAS A SEAM IN THE BODY THAT WAS NOT WELDED PROPERLY IN THE MANUFACTURING PROCESS. I HAVE 6500 MILES ON MY CAR. THEY SAID THAT WATER WAS LEAKING IN ON ELECTRICAL MODULES. THIS PROBLEM HAPPENS WHILE DRIVING.
Corrective Action:
GOT A WARNING LIGHT THAT ADAPTIVE CRUISE AND BRAKING WERE NOT AVAILABLE. ACCORDING TO THE SERVICE DEPT. THERE WAS A SEAM IN THE BODY THAT WAS NOT WELDED PROPERLY IN THE MANUFACTURING PROCESS. I HAVE 6500 MILES ON MY CAR. THEY SAID THAT WATER WAS LEAKING IN ON ELECTRICAL MODULES. THIS PROBLEM HAPPENS WHILE DRIVING.
Additional Notes:
GOT A WARNING LIGHT THAT ADAPTIVE CRUISE AND BRAKING WERE NOT AVAILABLE. ACCORDING TO THE SERVICE DEPT. THERE WAS A SEAM IN THE BODY THAT WAS NOT WELDED PROPERLY IN THE MANUFACTURING PROCESS. I HAVE 6500 MILES ON MY CAR. THEY SAID THAT WATER WAS LEAKING IN ON ELECTRICAL MODULES. THIS PROBLEM HAPPENS WHILE DRIVING.
Mfg Campaign: 10860975
Recall Date: Apr 22, 2016
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
GOT A WARNING LIGHT THAT ADAPTIVE CRUISE AND BRAKING WERE NOT AVAILABLE. ACCORDING TO THE SERVICE DEPT. THERE WAS A SEAM IN THE BODY THAT WAS NOT WELDED PROPERLY IN THE MANUFACTURING PROCESS. I HAVE 6500 MILES ON MY CAR. THEY SAID THAT WATER WAS LEAKING IN ON ELECTRICAL MODULES. THIS PROBLEM HAPPENS WHILE DRIVING.
Corrective Action:
GOT A WARNING LIGHT THAT ADAPTIVE CRUISE AND BRAKING WERE NOT AVAILABLE. ACCORDING TO THE SERVICE DEPT. THERE WAS A SEAM IN THE BODY THAT WAS NOT WELDED PROPERLY IN THE MANUFACTURING PROCESS. I HAVE 6500 MILES ON MY CAR. THEY SAID THAT WATER WAS LEAKING IN ON ELECTRICAL MODULES. THIS PROBLEM HAPPENS WHILE DRIVING.
Additional Notes:
GOT A WARNING LIGHT THAT ADAPTIVE CRUISE AND BRAKING WERE NOT AVAILABLE. ACCORDING TO THE SERVICE DEPT. THERE WAS A SEAM IN THE BODY THAT WAS NOT WELDED PROPERLY IN THE MANUFACTURING PROCESS. I HAVE 6500 MILES ON MY CAR. THEY SAID THAT WATER WAS LEAKING IN ON ELECTRICAL MODULES. THIS PROBLEM HAPPENS WHILE DRIVING.
Mfg Campaign: 10860975
Recall Date: Apr 22, 2016
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
GOT A WARNING LIGHT THAT ADAPTIVE CRUISE AND BRAKING WERE NOT AVAILABLE. ACCORDING TO THE SERVICE DEPT. THERE WAS A SEAM IN THE BODY THAT WAS NOT WELDED PROPERLY IN THE MANUFACTURING PROCESS. I HAVE 6500 MILES ON MY CAR. THEY SAID THAT WATER WAS LEAKING IN ON ELECTRICAL MODULES. THIS PROBLEM HAPPENS WHILE DRIVING.
Corrective Action:
GOT A WARNING LIGHT THAT ADAPTIVE CRUISE AND BRAKING WERE NOT AVAILABLE. ACCORDING TO THE SERVICE DEPT. THERE WAS A SEAM IN THE BODY THAT WAS NOT WELDED PROPERLY IN THE MANUFACTURING PROCESS. I HAVE 6500 MILES ON MY CAR. THEY SAID THAT WATER WAS LEAKING IN ON ELECTRICAL MODULES. THIS PROBLEM HAPPENS WHILE DRIVING.
Additional Notes:
GOT A WARNING LIGHT THAT ADAPTIVE CRUISE AND BRAKING WERE NOT AVAILABLE. ACCORDING TO THE SERVICE DEPT. THERE WAS A SEAM IN THE BODY THAT WAS NOT WELDED PROPERLY IN THE MANUFACTURING PROCESS. I HAVE 6500 MILES ON MY CAR. THEY SAID THAT WATER WAS LEAKING IN ON ELECTRICAL MODULES. THIS PROBLEM HAPPENS WHILE DRIVING.
Mfg Campaign: 10860975
Recall Date: Apr 22, 2016
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
VEHICLE STUMBLES AND CUTS OFF AT A FEW MOMENTS OF IDLING. IT HAS ALSO LOST POWER AND THE GAINED IT BACK MOMENTS LATER AT RAPID PACE.
Corrective Action:
VEHICLE STUMBLES AND CUTS OFF AT A FEW MOMENTS OF IDLING. IT HAS ALSO LOST POWER AND THE GAINED IT BACK MOMENTS LATER AT RAPID PACE.
Additional Notes:
VEHICLE STUMBLES AND CUTS OFF AT A FEW MOMENTS OF IDLING. IT HAS ALSO LOST POWER AND THE GAINED IT BACK MOMENTS LATER AT RAPID PACE.
Mfg Campaign: 10845864
Recall Date: Mar 9, 2016
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
VEHICLE STUMBLES AND CUTS OFF AT A FEW MOMENTS OF IDLING. IT HAS ALSO LOST POWER AND THE GAINED IT BACK MOMENTS LATER AT RAPID PACE.
Corrective Action:
VEHICLE STUMBLES AND CUTS OFF AT A FEW MOMENTS OF IDLING. IT HAS ALSO LOST POWER AND THE GAINED IT BACK MOMENTS LATER AT RAPID PACE.
Additional Notes:
VEHICLE STUMBLES AND CUTS OFF AT A FEW MOMENTS OF IDLING. IT HAS ALSO LOST POWER AND THE GAINED IT BACK MOMENTS LATER AT RAPID PACE.
Mfg Campaign: 10845864
Recall Date: Mar 9, 2016
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
VEHICLE STUMBLES AND CUTS OFF AT A FEW MOMENTS OF IDLING. IT HAS ALSO LOST POWER AND THE GAINED IT BACK MOMENTS LATER AT RAPID PACE.
Corrective Action:
VEHICLE STUMBLES AND CUTS OFF AT A FEW MOMENTS OF IDLING. IT HAS ALSO LOST POWER AND THE GAINED IT BACK MOMENTS LATER AT RAPID PACE.
Additional Notes:
VEHICLE STUMBLES AND CUTS OFF AT A FEW MOMENTS OF IDLING. IT HAS ALSO LOST POWER AND THE GAINED IT BACK MOMENTS LATER AT RAPID PACE.
Mfg Campaign: 10845864
Recall Date: Mar 9, 2016
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