AUDI Q8 2019

Complete listing of complaints and recalls for this vehicle

158
Complaints
3
Recalls

Complaints & Recalls

158 Complaints 3 Recalls

Official Safety Recalls - Important!

3 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Volkswagen Group Of America, Inc.
NHTSA Campaign: 22V516000 SAFETY RECALL
49.4K Vehicles Affected
Recall Date: Jul 20, 2022
Safety Issue:

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019-2021 Audi Q8, and 2020-2021 Audi Q7 vehicles. A component inside the fuel pump may break, causing the fuel pump to fail.

Potential Risk:
Fuel pump failure can cause an engine stall, increasing the risk of a crash.
FREE Recall Solution:
Dealers will replace the fuel pump, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed September 15, 2022. A second notice will be sent once the remedy becomes available in late December 2022. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 20DR.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local AUDI dealer to schedule your FREE recall repair.
Manufacturer: AUDI
Mfg Campaign: 20DR
Notice Date: Dec 22, 2022
Recall Date: Jul 20, 2022
Volkswagen Group Of America, Inc.
NHTSA Campaign: 20V149000 SAFETY RECALL
229 Vehicles Affected
Recall Date: Mar 16, 2020
Safety Issue:

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Audi Q8 and 2017-2019 Audi Q7 vehicles. The bolt connecting the steering shaft to the steering gear may loosen, possibly resulting in a loss of steering control.

Potential Risk:
A sudden loss of loss of steering control may increase the risk of a crash.
FREE Recall Solution:
Volkswagen will notify owners, and Audi dealers will inspect and, if necessary, replace the steering shaft bolt, as necessary, free of charge. The recall began March 31, 2020. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 36A1.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local AUDI dealer to schedule your FREE recall repair.
Manufacturer: AUDI
Mfg Campaign: 36A1
Notice Date: Mar 31, 2020
Recall Date: Mar 16, 2020
Volkswagen Group Of America, Inc.
NHTSA Campaign: 19V114000 SAFETY RECALL
34 Vehicles Affected
Recall Date: Feb 20, 2019
Safety Issue:

Volkswagen Group of America, Inc. (Audi) is recalling certain 2019 Q7, Q8, S5 Cabriolet, and S5 Sportback vehicles. The front shock absorber forks may develop cracks allowing the shock absorbers to loosen.

Potential Risk:
Loose shock absorbers may impair vehicle steering, increasing the risk of crash.
FREE Recall Solution:
Audi has notified owners, and dealers will replace the shock absorber forks, free of charge. The recall began March 18, 2019. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 40O4.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local AUDI dealer to schedule your FREE recall repair.
Manufacturer: AUDI
Mfg Campaign: 40O4/40O6
Notice Date: Mar 18, 2019
Recall Date: Feb 20, 2019

Consumer Complaints

158 Complaints
Volkswagen Group Of America, Inc.
Campaign: 11560814 Other
Dec 19, 2023
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

Electrical malfunction displayed on dashboard with every system in the car shutting down within seconds. I was stranded on the freeway shoulder. Maybe an issue with the alternator.

Corrective Action:

Electrical malfunction displayed on dashboard with every system in the car shutting down within seconds. I was stranded on the freeway shoulder. Maybe an issue with the alternator.

Additional Notes:

Electrical malfunction displayed on dashboard with every system in the car shutting down within seconds. I was stranded on the freeway shoulder. Maybe an issue with the alternator.

Manufacturer: AUDI
Mfg Campaign: 11560814
Notice Date: Dec 19, 2023
Recall Date: Dec 19, 2023
Volkswagen Group Of America, Inc.
Campaign: 11556584 Other
Nov 23, 2023
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

While driving warning light came on electrical malfunction on highway cat lost all power following a series of light’s indicting multiple malfunction then transmission disengaged I was able to coast to a stop , was unable to get out of vehicle due to car not unlocking

Corrective Action:

While driving warning light came on electrical malfunction on highway cat lost all power following a series of light’s indicting multiple malfunction then transmission disengaged I was able to coast to a stop , was unable to get out of vehicle due to car not unlocking

Additional Notes:

While driving warning light came on electrical malfunction on highway cat lost all power following a series of light’s indicting multiple malfunction then transmission disengaged I was able to coast to a stop , was unable to get out of vehicle due to car not unlocking

Manufacturer: AUDI
Mfg Campaign: 11556584
Notice Date: Nov 23, 2023
Recall Date: Nov 23, 2023
Volkswagen Group Of America, Inc.
Campaign: 11556584 Other
Nov 23, 2023
Defect Description:

POWER TRAIN

Potential Consequences:

While driving warning light came on electrical malfunction on highway cat lost all power following a series of light’s indicting multiple malfunction then transmission disengaged I was able to coast to a stop , was unable to get out of vehicle due to car not unlocking

Corrective Action:

While driving warning light came on electrical malfunction on highway cat lost all power following a series of light’s indicting multiple malfunction then transmission disengaged I was able to coast to a stop , was unable to get out of vehicle due to car not unlocking

Additional Notes:

While driving warning light came on electrical malfunction on highway cat lost all power following a series of light’s indicting multiple malfunction then transmission disengaged I was able to coast to a stop , was unable to get out of vehicle due to car not unlocking

Manufacturer: AUDI
Mfg Campaign: 11556584
Notice Date: Nov 23, 2023
Recall Date: Nov 23, 2023
Volkswagen Group Of America, Inc.
Campaign: 11556584 Other
Nov 23, 2023
Defect Description:

STEERING

Potential Consequences:

While driving warning light came on electrical malfunction on highway cat lost all power following a series of light’s indicting multiple malfunction then transmission disengaged I was able to coast to a stop , was unable to get out of vehicle due to car not unlocking

Corrective Action:

While driving warning light came on electrical malfunction on highway cat lost all power following a series of light’s indicting multiple malfunction then transmission disengaged I was able to coast to a stop , was unable to get out of vehicle due to car not unlocking

Additional Notes:

While driving warning light came on electrical malfunction on highway cat lost all power following a series of light’s indicting multiple malfunction then transmission disengaged I was able to coast to a stop , was unable to get out of vehicle due to car not unlocking

Manufacturer: AUDI
Mfg Campaign: 11556584
Notice Date: Nov 23, 2023
Recall Date: Nov 23, 2023
Volkswagen Group Of America, Inc.
Campaign: 11554725 Other
Nov 12, 2023
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

Car showed “electrical system malfunction” while driving. Said that the start/stop system failed. Proceeded to say that the rear brake light not functioning while driving, which would pose a safety risk to all drivers and myself.

Corrective Action:

Car showed “electrical system malfunction” while driving. Said that the start/stop system failed. Proceeded to say that the rear brake light not functioning while driving, which would pose a safety risk to all drivers and myself.

Additional Notes:

Car showed “electrical system malfunction” while driving. Said that the start/stop system failed. Proceeded to say that the rear brake light not functioning while driving, which would pose a safety risk to all drivers and myself.

Manufacturer: AUDI
Mfg Campaign: 11554725
Notice Date: Nov 12, 2023
Recall Date: Nov 12, 2023
Volkswagen Group Of America, Inc.
Campaign: 11554725 Other
Nov 12, 2023
Defect Description:

EXTERIOR LIGHTING

Potential Consequences:

Car showed “electrical system malfunction” while driving. Said that the start/stop system failed. Proceeded to say that the rear brake light not functioning while driving, which would pose a safety risk to all drivers and myself.

Corrective Action:

Car showed “electrical system malfunction” while driving. Said that the start/stop system failed. Proceeded to say that the rear brake light not functioning while driving, which would pose a safety risk to all drivers and myself.

Additional Notes:

Car showed “electrical system malfunction” while driving. Said that the start/stop system failed. Proceeded to say that the rear brake light not functioning while driving, which would pose a safety risk to all drivers and myself.

Manufacturer: AUDI
Mfg Campaign: 11554725
Notice Date: Nov 12, 2023
Recall Date: Nov 12, 2023
Volkswagen Group Of America, Inc.
Campaign: 11554248 Other
Nov 8, 2023
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

Purchased in 12/22. Electrical System Malfunction was alerted on 11/7/2023. On 11/8/2023 car shut off, and would not start again. Battery is completely dead, and mechanic says it’s an Alternator issue. Part is on international back order for at least 2 months. Audi knows of this issue and is still selling these cars. Will not provide loaner, and has multiple vehicles sitting on lot waiting for part.

Corrective Action:

Purchased in 12/22. Electrical System Malfunction was alerted on 11/7/2023. On 11/8/2023 car shut off, and would not start again. Battery is completely dead, and mechanic says it’s an Alternator issue. Part is on international back order for at least 2 months. Audi knows of this issue and is still selling these cars. Will not provide loaner, and has multiple vehicles sitting on lot waiting for part.

Additional Notes:

Purchased in 12/22. Electrical System Malfunction was alerted on 11/7/2023. On 11/8/2023 car shut off, and would not start again. Battery is completely dead, and mechanic says it’s an Alternator issue. Part is on international back order for at least 2 months. Audi knows of this issue and is still selling these cars. Will not provide loaner, and has multiple vehicles sitting on lot waiting for part.

Manufacturer: AUDI
Mfg Campaign: 11554248
Notice Date: Nov 8, 2023
Recall Date: Nov 8, 2023
Volkswagen Group Of America, Inc.
Campaign: 11554088 Other
Nov 7, 2023
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

Alternator/generator failure at 55910 miles

Corrective Action:

Alternator/generator failure at 55910 miles

Additional Notes:

Alternator/generator failure at 55910 miles

Manufacturer: AUDI
Mfg Campaign: 11554088
Notice Date: Nov 7, 2023
Recall Date: Nov 7, 2023
Volkswagen Group Of America, Inc.
Campaign: 11552036 Other
Oct 26, 2023
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

While driving the vehicle to work, several warnings came on saying there was a system issue and to pull to a safe spot. The car was pulled off the main traveling lane into a turning lane where it died. The electrical system did not work at all. The hazard lights could not be put on. The prior day the auto stop light came on saying there was a malfunction with that. The dealer was contacted. They said it was fine to drive. The car is currently at the dealership.

Corrective Action:

While driving the vehicle to work, several warnings came on saying there was a system issue and to pull to a safe spot. The car was pulled off the main traveling lane into a turning lane where it died. The electrical system did not work at all. The hazard lights could not be put on. The prior day the auto stop light came on saying there was a malfunction with that. The dealer was contacted. They said it was fine to drive. The car is currently at the dealership.

Additional Notes:

While driving the vehicle to work, several warnings came on saying there was a system issue and to pull to a safe spot. The car was pulled off the main traveling lane into a turning lane where it died. The electrical system did not work at all. The hazard lights could not be put on. The prior day the auto stop light came on saying there was a malfunction with that. The dealer was contacted. They said it was fine to drive. The car is currently at the dealership.

Manufacturer: AUDI
Mfg Campaign: 11552036
Notice Date: Oct 26, 2023
Recall Date: Oct 26, 2023
Volkswagen Group Of America, Inc.
Campaign: 11550858 Other
Oct 19, 2023
Defect Description:

ENGINE

Potential Consequences:

May 19th water pump cooling system pump my wife driving right on a highway on a left lane car start streaming and engines suddenly shut off thank God she make it to the left on hwy we throw the car to dealer they says engine went because of water went to engine and after that I have a big issue with the dealers and everything even my insurance pay for the new engine and everything and this is the issue a woman driving this car this is so much risk audi not doing anything about it

Corrective Action:

May 19th water pump cooling system pump my wife driving right on a highway on a left lane car start streaming and engines suddenly shut off thank God she make it to the left on hwy we throw the car to dealer they says engine went because of water went to engine and after that I have a big issue with the dealers and everything even my insurance pay for the new engine and everything and this is the issue a woman driving this car this is so much risk audi not doing anything about it

Additional Notes:

May 19th water pump cooling system pump my wife driving right on a highway on a left lane car start streaming and engines suddenly shut off thank God she make it to the left on hwy we throw the car to dealer they says engine went because of water went to engine and after that I have a big issue with the dealers and everything even my insurance pay for the new engine and everything and this is the issue a woman driving this car this is so much risk audi not doing anything about it

Manufacturer: AUDI
Mfg Campaign: 11550858
Notice Date: Oct 19, 2023
Recall Date: Oct 19, 2023
Volkswagen Group Of America, Inc.
Campaign: 11550858 Other
Oct 19, 2023
Defect Description:

FUEL/PROPULSION SYSTEM

Potential Consequences:

May 19th water pump cooling system pump my wife driving right on a highway on a left lane car start streaming and engines suddenly shut off thank God she make it to the left on hwy we throw the car to dealer they says engine went because of water went to engine and after that I have a big issue with the dealers and everything even my insurance pay for the new engine and everything and this is the issue a woman driving this car this is so much risk audi not doing anything about it

Corrective Action:

May 19th water pump cooling system pump my wife driving right on a highway on a left lane car start streaming and engines suddenly shut off thank God she make it to the left on hwy we throw the car to dealer they says engine went because of water went to engine and after that I have a big issue with the dealers and everything even my insurance pay for the new engine and everything and this is the issue a woman driving this car this is so much risk audi not doing anything about it

Additional Notes:

May 19th water pump cooling system pump my wife driving right on a highway on a left lane car start streaming and engines suddenly shut off thank God she make it to the left on hwy we throw the car to dealer they says engine went because of water went to engine and after that I have a big issue with the dealers and everything even my insurance pay for the new engine and everything and this is the issue a woman driving this car this is so much risk audi not doing anything about it

Manufacturer: AUDI
Mfg Campaign: 11550858
Notice Date: Oct 19, 2023
Recall Date: Oct 19, 2023
Volkswagen Group Of America, Inc.
Campaign: 11548778 Other
Oct 7, 2023
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

Electrical malfunction warning light and assorted other warning lights came on during acceleration on highway. Loss of car functions due to error. Car is waiting on parts due to failed belt start generator as part of its 48 volt mild hybrid system.

Corrective Action:

Electrical malfunction warning light and assorted other warning lights came on during acceleration on highway. Loss of car functions due to error. Car is waiting on parts due to failed belt start generator as part of its 48 volt mild hybrid system.

Additional Notes:

Electrical malfunction warning light and assorted other warning lights came on during acceleration on highway. Loss of car functions due to error. Car is waiting on parts due to failed belt start generator as part of its 48 volt mild hybrid system.

Manufacturer: AUDI
Mfg Campaign: 11548778
Notice Date: Oct 7, 2023
Recall Date: Oct 7, 2023
Volkswagen Group Of America, Inc.
Campaign: 11548778 Other
Oct 7, 2023
Defect Description:

FUEL/PROPULSION SYSTEM

Potential Consequences:

Electrical malfunction warning light and assorted other warning lights came on during acceleration on highway. Loss of car functions due to error. Car is waiting on parts due to failed belt start generator as part of its 48 volt mild hybrid system.

Corrective Action:

Electrical malfunction warning light and assorted other warning lights came on during acceleration on highway. Loss of car functions due to error. Car is waiting on parts due to failed belt start generator as part of its 48 volt mild hybrid system.

Additional Notes:

Electrical malfunction warning light and assorted other warning lights came on during acceleration on highway. Loss of car functions due to error. Car is waiting on parts due to failed belt start generator as part of its 48 volt mild hybrid system.

Manufacturer: AUDI
Mfg Campaign: 11548778
Notice Date: Oct 7, 2023
Recall Date: Oct 7, 2023
Volkswagen Group Of America, Inc.
Campaign: 11548483 Other
Oct 5, 2023
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

While driving 35 mph car electrical system started to shutdown. Red warning message came on immediately followed by car turning off while in drive and car was moving.

Corrective Action:

While driving 35 mph car electrical system started to shutdown. Red warning message came on immediately followed by car turning off while in drive and car was moving.

Additional Notes:

While driving 35 mph car electrical system started to shutdown. Red warning message came on immediately followed by car turning off while in drive and car was moving.

Manufacturer: AUDI
Mfg Campaign: 11548483
Notice Date: Oct 5, 2023
Recall Date: Oct 5, 2023
Volkswagen Group Of America, Inc.
Campaign: 11544971 Other
Sep 16, 2023
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

I have a 2019 Audi Q8 with 39k miles. I just received an indication stating that an electrical issue has occurred and to contact service maintenance. While on my way home from work with the electrical issue active the air conditioning stopped working which appeared to be unusual. I was able to still drive the vehicle home. I then searched on Google about the issue and read numerous complaints through various forums regarding the issue. Most of these issue were similar to my experience. Also these complaints were around the same year and mileage of my vehicle. Please help to have Audi resolve this issue.

Corrective Action:

I have a 2019 Audi Q8 with 39k miles. I just received an indication stating that an electrical issue has occurred and to contact service maintenance. While on my way home from work with the electrical issue active the air conditioning stopped working which appeared to be unusual. I was able to still drive the vehicle home. I then searched on Google about the issue and read numerous complaints through various forums regarding the issue. Most of these issue were similar to my experience. Also these complaints were around the same year and mileage of my vehicle. Please help to have Audi resolve this issue.

Additional Notes:

I have a 2019 Audi Q8 with 39k miles. I just received an indication stating that an electrical issue has occurred and to contact service maintenance. While on my way home from work with the electrical issue active the air conditioning stopped working which appeared to be unusual. I was able to still drive the vehicle home. I then searched on Google about the issue and read numerous complaints through various forums regarding the issue. Most of these issue were similar to my experience. Also these complaints were around the same year and mileage of my vehicle. Please help to have Audi resolve this issue.

Manufacturer: AUDI
Mfg Campaign: 11544971
Notice Date: Sep 16, 2023
Recall Date: Sep 16, 2023
Volkswagen Group Of America, Inc.
Campaign: 11541673 Other
Aug 30, 2023
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

Driving vehicle at a low/medium rate of speed, and car completely shut off without warning. Check engine light appeared after restarting the vehicle. This is the second time this has happened to me since November 2022. I filed a report then as well. This car should not be allowed on the road and Audi should be forced to buy it back. The vehicle has less than 35,000 miles. Dealer has not confirmed what the issue is this time.

Corrective Action:

Driving vehicle at a low/medium rate of speed, and car completely shut off without warning. Check engine light appeared after restarting the vehicle. This is the second time this has happened to me since November 2022. I filed a report then as well. This car should not be allowed on the road and Audi should be forced to buy it back. The vehicle has less than 35,000 miles. Dealer has not confirmed what the issue is this time.

Additional Notes:

Driving vehicle at a low/medium rate of speed, and car completely shut off without warning. Check engine light appeared after restarting the vehicle. This is the second time this has happened to me since November 2022. I filed a report then as well. This car should not be allowed on the road and Audi should be forced to buy it back. The vehicle has less than 35,000 miles. Dealer has not confirmed what the issue is this time.

Manufacturer: AUDI
Mfg Campaign: 11541673
Notice Date: Aug 30, 2023
Recall Date: Aug 30, 2023
Volkswagen Group Of America, Inc.
Campaign: 11541673 Other
Aug 30, 2023
Defect Description:

POWER TRAIN

Potential Consequences:

Driving vehicle at a low/medium rate of speed, and car completely shut off without warning. Check engine light appeared after restarting the vehicle. This is the second time this has happened to me since November 2022. I filed a report then as well. This car should not be allowed on the road and Audi should be forced to buy it back. The vehicle has less than 35,000 miles. Dealer has not confirmed what the issue is this time.

Corrective Action:

Driving vehicle at a low/medium rate of speed, and car completely shut off without warning. Check engine light appeared after restarting the vehicle. This is the second time this has happened to me since November 2022. I filed a report then as well. This car should not be allowed on the road and Audi should be forced to buy it back. The vehicle has less than 35,000 miles. Dealer has not confirmed what the issue is this time.

Additional Notes:

Driving vehicle at a low/medium rate of speed, and car completely shut off without warning. Check engine light appeared after restarting the vehicle. This is the second time this has happened to me since November 2022. I filed a report then as well. This car should not be allowed on the road and Audi should be forced to buy it back. The vehicle has less than 35,000 miles. Dealer has not confirmed what the issue is this time.

Manufacturer: AUDI
Mfg Campaign: 11541673
Notice Date: Aug 30, 2023
Recall Date: Aug 30, 2023
Volkswagen Group Of America, Inc.
Campaign: 11536534 Other
Aug 4, 2023
Defect Description:

SEAT BELTS

Potential Consequences:

I am the owner of a 2019 Audi Q8, purchased on 8-8-19. I have had repeated issues with the driver's side seatbelt twisting and retracting the twisted portion up into the B pillar. I have had this issue repaired 3 separate times at my local dealership, most recently in June of 2023. Just 2 weeks after having it repaired, it twisted for the fourth time in early July. It has therefore been witnessed and documented by the dealership each time it has been repaired. The issue has never happened to me and has always happened after my husband has driven my car. So I cannot tell you what exactly is happening to cause this. There is a TSB regarding this problem. It is NHTSA ID Number: 10233615 published on 3-29-23 (the original TSB was NHTSA # 10158643 published on 4-1-19). The Manufacturer Communication Number: A6923872058455_6 I am concerned that there could be a safety issue while the seatbelt is in this twisted state. Thankfully I have not been in any accidents/incidents where the seatbelt malfunctioned. But how can I confidently be assured that the seatbelt will continue to function properly? It is not normal for a seatbelt to due this. I contacted my dealership on July 21 to have it repaired again under warranty, but they told me that I would have to pay to have it fixed again. They claim that it was never covered under warranty and that they repaired it each time for free. This was the first I had heard that is wasn't covered under my warranty. I escalated this issue to Audi of America, reference #05805277. I heard back today that the dealer claims "outside influence" as the cause of this seatbelt problem. Therefore, they will not repair it as it does not constitute a manufacturer's defect. I do not feel safe driving with my seatbelt in this condition. I am hoping that the NHTSA can guide me in the right direction for a resolution to this matter.

Corrective Action:

I am the owner of a 2019 Audi Q8, purchased on 8-8-19. I have had repeated issues with the driver's side seatbelt twisting and retracting the twisted portion up into the B pillar. I have had this issue repaired 3 separate times at my local dealership, most recently in June of 2023. Just 2 weeks after having it repaired, it twisted for the fourth time in early July. It has therefore been witnessed and documented by the dealership each time it has been repaired. The issue has never happened to me and has always happened after my husband has driven my car. So I cannot tell you what exactly is happening to cause this. There is a TSB regarding this problem. It is NHTSA ID Number: 10233615 published on 3-29-23 (the original TSB was NHTSA # 10158643 published on 4-1-19). The Manufacturer Communication Number: A6923872058455_6 I am concerned that there could be a safety issue while the seatbelt is in this twisted state. Thankfully I have not been in any accidents/incidents where the seatbelt malfunctioned. But how can I confidently be assured that the seatbelt will continue to function properly? It is not normal for a seatbelt to due this. I contacted my dealership on July 21 to have it repaired again under warranty, but they told me that I would have to pay to have it fixed again. They claim that it was never covered under warranty and that they repaired it each time for free. This was the first I had heard that is wasn't covered under my warranty. I escalated this issue to Audi of America, reference #05805277. I heard back today that the dealer claims "outside influence" as the cause of this seatbelt problem. Therefore, they will not repair it as it does not constitute a manufacturer's defect. I do not feel safe driving with my seatbelt in this condition. I am hoping that the NHTSA can guide me in the right direction for a resolution to this matter.

Additional Notes:

I am the owner of a 2019 Audi Q8, purchased on 8-8-19. I have had repeated issues with the driver's side seatbelt twisting and retracting the twisted portion up into the B pillar. I have had this issue repaired 3 separate times at my local dealership, most recently in June of 2023. Just 2 weeks after having it repaired, it twisted for the fourth time in early July. It has therefore been witnessed and documented by the dealership each time it has been repaired. The issue has never happened to me and has always happened after my husband has driven my car. So I cannot tell you what exactly is happening to cause this. There is a TSB regarding this problem. It is NHTSA ID Number: 10233615 published on 3-29-23 (the original TSB was NHTSA # 10158643 published on 4-1-19). The Manufacturer Communication Number: A6923872058455_6 I am concerned that there could be a safety issue while the seatbelt is in this twisted state. Thankfully I have not been in any accidents/incidents where the seatbelt malfunctioned. But how can I confidently be assured that the seatbelt will continue to function properly? It is not normal for a seatbelt to due this. I contacted my dealership on July 21 to have it repaired again under warranty, but they told me that I would have to pay to have it fixed again. They claim that it was never covered under warranty and that they repaired it each time for free. This was the first I had heard that is wasn't covered under my warranty. I escalated this issue to Audi of America, reference #05805277. I heard back today that the dealer claims "outside influence" as the cause of this seatbelt problem. Therefore, they will not repair it as it does not constitute a manufacturer's defect. I do not feel safe driving with my seatbelt in this condition. I am hoping that the NHTSA can guide me in the right direction for a resolution to this matter.

Manufacturer: AUDI
Mfg Campaign: 11536534
Notice Date: Aug 4, 2023
Recall Date: Aug 4, 2023
Volkswagen Group Of America, Inc.
Campaign: 11534710 Other
Jul 27, 2023
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

Electrical system malfunction caused the car to come to a stop in the middle of a busy highway. The vehicle needed to be pushed off to the side of the road by other parties as steering became increasingly difficult to navigate to the side of the road. The vehicle was stuck in neutral and could not start the engine to drive again. The vehicle needed to be towed to the closest dealership for further investigation.

Corrective Action:

Electrical system malfunction caused the car to come to a stop in the middle of a busy highway. The vehicle needed to be pushed off to the side of the road by other parties as steering became increasingly difficult to navigate to the side of the road. The vehicle was stuck in neutral and could not start the engine to drive again. The vehicle needed to be towed to the closest dealership for further investigation.

Additional Notes:

Electrical system malfunction caused the car to come to a stop in the middle of a busy highway. The vehicle needed to be pushed off to the side of the road by other parties as steering became increasingly difficult to navigate to the side of the road. The vehicle was stuck in neutral and could not start the engine to drive again. The vehicle needed to be towed to the closest dealership for further investigation.

Manufacturer: AUDI
Mfg Campaign: 11534710
Notice Date: Jul 27, 2023
Recall Date: Jul 27, 2023
Volkswagen Group Of America, Inc.
Campaign: 11534710 Other
Jul 27, 2023
Defect Description:

ENGINE

Potential Consequences:

Electrical system malfunction caused the car to come to a stop in the middle of a busy highway. The vehicle needed to be pushed off to the side of the road by other parties as steering became increasingly difficult to navigate to the side of the road. The vehicle was stuck in neutral and could not start the engine to drive again. The vehicle needed to be towed to the closest dealership for further investigation.

Corrective Action:

Electrical system malfunction caused the car to come to a stop in the middle of a busy highway. The vehicle needed to be pushed off to the side of the road by other parties as steering became increasingly difficult to navigate to the side of the road. The vehicle was stuck in neutral and could not start the engine to drive again. The vehicle needed to be towed to the closest dealership for further investigation.

Additional Notes:

Electrical system malfunction caused the car to come to a stop in the middle of a busy highway. The vehicle needed to be pushed off to the side of the road by other parties as steering became increasingly difficult to navigate to the side of the road. The vehicle was stuck in neutral and could not start the engine to drive again. The vehicle needed to be towed to the closest dealership for further investigation.

Manufacturer: AUDI
Mfg Campaign: 11534710
Notice Date: Jul 27, 2023
Recall Date: Jul 27, 2023

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Barry Edzant

Edzant Price LLC

Valencia, CA • 36 yrs

Focus: Lemon Law, Personal Injury