Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019-2021 Audi Q8, and 2020-2021 Audi Q7 vehicles. A component inside the fuel pump may break, causing the fuel pump to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 20DR
Recall Date: Jul 20, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Audi Q8 and 2017-2019 Audi Q7 vehicles. The bolt connecting the steering shaft to the steering gear may loosen, possibly resulting in a loss of steering control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 36A1
Recall Date: Mar 16, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2019 Q7, Q8, S5 Cabriolet, and S5 Sportback vehicles. The front shock absorber forks may develop cracks allowing the shock absorbers to loosen.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 40O4/40O6
Recall Date: Feb 20, 2019
Consumer Complaints
158 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
WHEN DRIVING IN ANY STANDARD DRIVING MODE, WHEN YOU START TO COME TO A STOP WITH AUTO S/S ENABLED (E.G. SLOW DOWN) TO LESS THAN 6MPH, THEN ACCELERATE AGAIN, THERE IS A CONSIDERABLE LAG FOR THE VEHICLE TO START ACCELERATING AGAIN (ABOUT 1-2 SECONDS). THIS IS ESPECIALLY DANGEROUS WHEN MAKING LEFT TURNS WHEN THERE IS CROSS TRAFFIC AS THE VEHICLE OFTEN DRIFTS INTO THE INTERSECTION AND YOU CAN'T QUICKLY ACCELERATE AWAY. HAVE HAD MANY CLOSE CALLS AND THE ISSUE IS EASILY REPLICABLE ON ANY 2019 Q8.
Corrective Action:
WHEN DRIVING IN ANY STANDARD DRIVING MODE, WHEN YOU START TO COME TO A STOP WITH AUTO S/S ENABLED (E.G. SLOW DOWN) TO LESS THAN 6MPH, THEN ACCELERATE AGAIN, THERE IS A CONSIDERABLE LAG FOR THE VEHICLE TO START ACCELERATING AGAIN (ABOUT 1-2 SECONDS). THIS IS ESPECIALLY DANGEROUS WHEN MAKING LEFT TURNS WHEN THERE IS CROSS TRAFFIC AS THE VEHICLE OFTEN DRIFTS INTO THE INTERSECTION AND YOU CAN'T QUICKLY ACCELERATE AWAY. HAVE HAD MANY CLOSE CALLS AND THE ISSUE IS EASILY REPLICABLE ON ANY 2019 Q8.
Additional Notes:
WHEN DRIVING IN ANY STANDARD DRIVING MODE, WHEN YOU START TO COME TO A STOP WITH AUTO S/S ENABLED (E.G. SLOW DOWN) TO LESS THAN 6MPH, THEN ACCELERATE AGAIN, THERE IS A CONSIDERABLE LAG FOR THE VEHICLE TO START ACCELERATING AGAIN (ABOUT 1-2 SECONDS). THIS IS ESPECIALLY DANGEROUS WHEN MAKING LEFT TURNS WHEN THERE IS CROSS TRAFFIC AS THE VEHICLE OFTEN DRIFTS INTO THE INTERSECTION AND YOU CAN'T QUICKLY ACCELERATE AWAY. HAVE HAD MANY CLOSE CALLS AND THE ISSUE IS EASILY REPLICABLE ON ANY 2019 Q8.
Mfg Campaign: 11317085
Recall Date: Mar 9, 2020
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN DRIVING IN ANY STANDARD DRIVING MODE, WHEN YOU START TO COME TO A STOP WITH AUTO S/S ENABLED (E.G. SLOW DOWN) TO LESS THAN 6MPH, THEN ACCELERATE AGAIN, THERE IS A CONSIDERABLE LAG FOR THE VEHICLE TO START ACCELERATING AGAIN (ABOUT 1-2 SECONDS). THIS IS ESPECIALLY DANGEROUS WHEN MAKING LEFT TURNS WHEN THERE IS CROSS TRAFFIC AS THE VEHICLE OFTEN DRIFTS INTO THE INTERSECTION AND YOU CAN'T QUICKLY ACCELERATE AWAY. HAVE HAD MANY CLOSE CALLS AND THE ISSUE IS EASILY REPLICABLE ON ANY 2019 Q8.
Corrective Action:
WHEN DRIVING IN ANY STANDARD DRIVING MODE, WHEN YOU START TO COME TO A STOP WITH AUTO S/S ENABLED (E.G. SLOW DOWN) TO LESS THAN 6MPH, THEN ACCELERATE AGAIN, THERE IS A CONSIDERABLE LAG FOR THE VEHICLE TO START ACCELERATING AGAIN (ABOUT 1-2 SECONDS). THIS IS ESPECIALLY DANGEROUS WHEN MAKING LEFT TURNS WHEN THERE IS CROSS TRAFFIC AS THE VEHICLE OFTEN DRIFTS INTO THE INTERSECTION AND YOU CAN'T QUICKLY ACCELERATE AWAY. HAVE HAD MANY CLOSE CALLS AND THE ISSUE IS EASILY REPLICABLE ON ANY 2019 Q8.
Additional Notes:
WHEN DRIVING IN ANY STANDARD DRIVING MODE, WHEN YOU START TO COME TO A STOP WITH AUTO S/S ENABLED (E.G. SLOW DOWN) TO LESS THAN 6MPH, THEN ACCELERATE AGAIN, THERE IS A CONSIDERABLE LAG FOR THE VEHICLE TO START ACCELERATING AGAIN (ABOUT 1-2 SECONDS). THIS IS ESPECIALLY DANGEROUS WHEN MAKING LEFT TURNS WHEN THERE IS CROSS TRAFFIC AS THE VEHICLE OFTEN DRIFTS INTO THE INTERSECTION AND YOU CAN'T QUICKLY ACCELERATE AWAY. HAVE HAD MANY CLOSE CALLS AND THE ISSUE IS EASILY REPLICABLE ON ANY 2019 Q8.
Mfg Campaign: 11317085
Recall Date: Mar 9, 2020
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
AUTO START/STOP IS SO LAGGY WHEN RE'STARTING THE ENGINE, ESPECIALLY AT LARGE CROSSINGS W HEAVY TRAFFIC OR ROUNDABOUTS. I HAD ALMOST 5 ACCIDENTS IN THE PAST YEAR BECAUSE YOU ANTICIPATE ONCOMING TRAFFIC AND FROM EXPERIENCE YOU KNOW YOU CAN EASILY TURN OR GO, AND THEN YOU JUST ROLL A BIT AND THERE IS NOTHING HAPPENING AND YOU HAVE NO CHANCE TO DO ANYTHING.
Corrective Action:
AUTO START/STOP IS SO LAGGY WHEN RE'STARTING THE ENGINE, ESPECIALLY AT LARGE CROSSINGS W HEAVY TRAFFIC OR ROUNDABOUTS. I HAD ALMOST 5 ACCIDENTS IN THE PAST YEAR BECAUSE YOU ANTICIPATE ONCOMING TRAFFIC AND FROM EXPERIENCE YOU KNOW YOU CAN EASILY TURN OR GO, AND THEN YOU JUST ROLL A BIT AND THERE IS NOTHING HAPPENING AND YOU HAVE NO CHANCE TO DO ANYTHING.
Additional Notes:
AUTO START/STOP IS SO LAGGY WHEN RE'STARTING THE ENGINE, ESPECIALLY AT LARGE CROSSINGS W HEAVY TRAFFIC OR ROUNDABOUTS. I HAD ALMOST 5 ACCIDENTS IN THE PAST YEAR BECAUSE YOU ANTICIPATE ONCOMING TRAFFIC AND FROM EXPERIENCE YOU KNOW YOU CAN EASILY TURN OR GO, AND THEN YOU JUST ROLL A BIT AND THERE IS NOTHING HAPPENING AND YOU HAVE NO CHANCE TO DO ANYTHING.
Mfg Campaign: 11316725
Recall Date: Mar 7, 2020
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN START/STOP SYSTEM IS ENABLED, THE ENGINE WILL SHUT OFF WHEN COASTING TO A STOP. IF YOU TRY TO ACCELERATE IT TAKES 2-3 SECONDS FOR THE CAR TO ACCELERATE. THIS IS EXTREMELY DANGEROUS ON LEFT HAND YIELD TURNS WHERE THERE IS ONCOMING TRAFFIC. THIS PROBLEM CAN BE SOLVED BY TURNING OFF THE START/STOP SYSTEMS OR PUTTING THE TRANSMISSION INTO SPORT MODE WHICH WILL AUTOMATICALLY TURN OFF THE START/STOP SYSTEM. IN ADDITION, THE CAR DOES NOT REMEMBER YOUR SETTING WHEN THE CAR IS TURNED OFF. SO EVERYTIME YOU START THE VEHICLE YOU HAVE TO REMEMBER TO TURN OFF THE START/STOP SYSTEMS. AUDI DEALER ASKNOWLDEGED THE ISSUE AND PERFORMED UPDATE, BUT THE ISSUE STILL PERSISTS.
Corrective Action:
WHEN START/STOP SYSTEM IS ENABLED, THE ENGINE WILL SHUT OFF WHEN COASTING TO A STOP. IF YOU TRY TO ACCELERATE IT TAKES 2-3 SECONDS FOR THE CAR TO ACCELERATE. THIS IS EXTREMELY DANGEROUS ON LEFT HAND YIELD TURNS WHERE THERE IS ONCOMING TRAFFIC. THIS PROBLEM CAN BE SOLVED BY TURNING OFF THE START/STOP SYSTEMS OR PUTTING THE TRANSMISSION INTO SPORT MODE WHICH WILL AUTOMATICALLY TURN OFF THE START/STOP SYSTEM. IN ADDITION, THE CAR DOES NOT REMEMBER YOUR SETTING WHEN THE CAR IS TURNED OFF. SO EVERYTIME YOU START THE VEHICLE YOU HAVE TO REMEMBER TO TURN OFF THE START/STOP SYSTEMS. AUDI DEALER ASKNOWLDEGED THE ISSUE AND PERFORMED UPDATE, BUT THE ISSUE STILL PERSISTS.
Additional Notes:
WHEN START/STOP SYSTEM IS ENABLED, THE ENGINE WILL SHUT OFF WHEN COASTING TO A STOP. IF YOU TRY TO ACCELERATE IT TAKES 2-3 SECONDS FOR THE CAR TO ACCELERATE. THIS IS EXTREMELY DANGEROUS ON LEFT HAND YIELD TURNS WHERE THERE IS ONCOMING TRAFFIC. THIS PROBLEM CAN BE SOLVED BY TURNING OFF THE START/STOP SYSTEMS OR PUTTING THE TRANSMISSION INTO SPORT MODE WHICH WILL AUTOMATICALLY TURN OFF THE START/STOP SYSTEM. IN ADDITION, THE CAR DOES NOT REMEMBER YOUR SETTING WHEN THE CAR IS TURNED OFF. SO EVERYTIME YOU START THE VEHICLE YOU HAVE TO REMEMBER TO TURN OFF THE START/STOP SYSTEMS. AUDI DEALER ASKNOWLDEGED THE ISSUE AND PERFORMED UPDATE, BUT THE ISSUE STILL PERSISTS.
Mfg Campaign: 11316645
Recall Date: Mar 6, 2020
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
THE VEHICLE HAS MAJOR THROTTLE LAG FROM A STOP STATE OF THE CAR, IF YOU ARE NOT AWARE, THE VEHICLE WILL LAG ON ACCELERATION AND SUDDEN JERK FORWARD AT FULL SPEED WHICH IS A MAJOR SAFETY HAZARD IF YOU ARE NOT PAYING ATTENTION. THE TURBOS TAKE TOO LONG TO SEND POWER TO THE WHEELS AND RESULT IS SUDDEN ACCELERATION.
Corrective Action:
THE VEHICLE HAS MAJOR THROTTLE LAG FROM A STOP STATE OF THE CAR, IF YOU ARE NOT AWARE, THE VEHICLE WILL LAG ON ACCELERATION AND SUDDEN JERK FORWARD AT FULL SPEED WHICH IS A MAJOR SAFETY HAZARD IF YOU ARE NOT PAYING ATTENTION. THE TURBOS TAKE TOO LONG TO SEND POWER TO THE WHEELS AND RESULT IS SUDDEN ACCELERATION.
Additional Notes:
THE VEHICLE HAS MAJOR THROTTLE LAG FROM A STOP STATE OF THE CAR, IF YOU ARE NOT AWARE, THE VEHICLE WILL LAG ON ACCELERATION AND SUDDEN JERK FORWARD AT FULL SPEED WHICH IS A MAJOR SAFETY HAZARD IF YOU ARE NOT PAYING ATTENTION. THE TURBOS TAKE TOO LONG TO SEND POWER TO THE WHEELS AND RESULT IS SUDDEN ACCELERATION.
Mfg Campaign: 11315940
Recall Date: Mar 3, 2020
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
THE VEHICLE HAS MAJOR THROTTLE LAG FROM A STOP STATE OF THE CAR, IF YOU ARE NOT AWARE, THE VEHICLE WILL LAG ON ACCELERATION AND SUDDEN JERK FORWARD AT FULL SPEED WHICH IS A MAJOR SAFETY HAZARD IF YOU ARE NOT PAYING ATTENTION. THE TURBOS TAKE TOO LONG TO SEND POWER TO THE WHEELS AND RESULT IS SUDDEN ACCELERATION.
Corrective Action:
THE VEHICLE HAS MAJOR THROTTLE LAG FROM A STOP STATE OF THE CAR, IF YOU ARE NOT AWARE, THE VEHICLE WILL LAG ON ACCELERATION AND SUDDEN JERK FORWARD AT FULL SPEED WHICH IS A MAJOR SAFETY HAZARD IF YOU ARE NOT PAYING ATTENTION. THE TURBOS TAKE TOO LONG TO SEND POWER TO THE WHEELS AND RESULT IS SUDDEN ACCELERATION.
Additional Notes:
THE VEHICLE HAS MAJOR THROTTLE LAG FROM A STOP STATE OF THE CAR, IF YOU ARE NOT AWARE, THE VEHICLE WILL LAG ON ACCELERATION AND SUDDEN JERK FORWARD AT FULL SPEED WHICH IS A MAJOR SAFETY HAZARD IF YOU ARE NOT PAYING ATTENTION. THE TURBOS TAKE TOO LONG TO SEND POWER TO THE WHEELS AND RESULT IS SUDDEN ACCELERATION.
Mfg Campaign: 11315940
Recall Date: Mar 3, 2020
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
THROTTLE LAG FROM A NEAR (BUT NOT FULL) STOP. IF COMING TO ROLLING STOP, FROM 1-8 MPH, AND THEN HIT ACCELERATOR, THE CAR ENGINE REVS BUT NO ACCELERATION TO VEHICLE. AFTER A 2-3 SECOND DELAY, CAR WILL LUNGE AND ACCELERATE NORMALLY. SCARY WHEN NEED TO ACCELERATE FROM A NEAR ROLLING STOP. LEFT HAND TURNS ESPECIALLY DANGEROUS. EXPLAINED ISSUE TO DEALER, AND Q8 CAR FORUMS HAVE SAME ISSUE. DEALER SAYS FUNCTIONING "NORMAL", WHICH I DISAGREE IT IS NOT. I HAVE TRIED ALL SETTINGS FOR START/STOP, TRANSMISSION SETTINGS, ETC., AND NOTHING FULLY ALLEVIATES THE PROBLEM. THIS IS NOT EPISODIC AND A CONSISTENT, REPRODUCIBLE DANGEROUS ISSUE.
Corrective Action:
THROTTLE LAG FROM A NEAR (BUT NOT FULL) STOP. IF COMING TO ROLLING STOP, FROM 1-8 MPH, AND THEN HIT ACCELERATOR, THE CAR ENGINE REVS BUT NO ACCELERATION TO VEHICLE. AFTER A 2-3 SECOND DELAY, CAR WILL LUNGE AND ACCELERATE NORMALLY. SCARY WHEN NEED TO ACCELERATE FROM A NEAR ROLLING STOP. LEFT HAND TURNS ESPECIALLY DANGEROUS. EXPLAINED ISSUE TO DEALER, AND Q8 CAR FORUMS HAVE SAME ISSUE. DEALER SAYS FUNCTIONING "NORMAL", WHICH I DISAGREE IT IS NOT. I HAVE TRIED ALL SETTINGS FOR START/STOP, TRANSMISSION SETTINGS, ETC., AND NOTHING FULLY ALLEVIATES THE PROBLEM. THIS IS NOT EPISODIC AND A CONSISTENT, REPRODUCIBLE DANGEROUS ISSUE.
Additional Notes:
THROTTLE LAG FROM A NEAR (BUT NOT FULL) STOP. IF COMING TO ROLLING STOP, FROM 1-8 MPH, AND THEN HIT ACCELERATOR, THE CAR ENGINE REVS BUT NO ACCELERATION TO VEHICLE. AFTER A 2-3 SECOND DELAY, CAR WILL LUNGE AND ACCELERATE NORMALLY. SCARY WHEN NEED TO ACCELERATE FROM A NEAR ROLLING STOP. LEFT HAND TURNS ESPECIALLY DANGEROUS. EXPLAINED ISSUE TO DEALER, AND Q8 CAR FORUMS HAVE SAME ISSUE. DEALER SAYS FUNCTIONING "NORMAL", WHICH I DISAGREE IT IS NOT. I HAVE TRIED ALL SETTINGS FOR START/STOP, TRANSMISSION SETTINGS, ETC., AND NOTHING FULLY ALLEVIATES THE PROBLEM. THIS IS NOT EPISODIC AND A CONSISTENT, REPRODUCIBLE DANGEROUS ISSUE.
Mfg Campaign: 11315572
Recall Date: Mar 2, 2020
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
THROTTLE LAG FROM A NEAR (BUT NOT FULL) STOP. IF COMING TO ROLLING STOP, FROM 1-8 MPH, AND THEN HIT ACCELERATOR, THE CAR ENGINE REVS BUT NO ACCELERATION TO VEHICLE. AFTER A 2-3 SECOND DELAY, CAR WILL LUNGE AND ACCELERATE NORMALLY. SCARY WHEN NEED TO ACCELERATE FROM A NEAR ROLLING STOP. LEFT HAND TURNS ESPECIALLY DANGEROUS. EXPLAINED ISSUE TO DEALER, AND Q8 CAR FORUMS HAVE SAME ISSUE. DEALER SAYS FUNCTIONING "NORMAL", WHICH I DISAGREE IT IS NOT. I HAVE TRIED ALL SETTINGS FOR START/STOP, TRANSMISSION SETTINGS, ETC., AND NOTHING FULLY ALLEVIATES THE PROBLEM. THIS IS NOT EPISODIC AND A CONSISTENT, REPRODUCIBLE DANGEROUS ISSUE.
Corrective Action:
THROTTLE LAG FROM A NEAR (BUT NOT FULL) STOP. IF COMING TO ROLLING STOP, FROM 1-8 MPH, AND THEN HIT ACCELERATOR, THE CAR ENGINE REVS BUT NO ACCELERATION TO VEHICLE. AFTER A 2-3 SECOND DELAY, CAR WILL LUNGE AND ACCELERATE NORMALLY. SCARY WHEN NEED TO ACCELERATE FROM A NEAR ROLLING STOP. LEFT HAND TURNS ESPECIALLY DANGEROUS. EXPLAINED ISSUE TO DEALER, AND Q8 CAR FORUMS HAVE SAME ISSUE. DEALER SAYS FUNCTIONING "NORMAL", WHICH I DISAGREE IT IS NOT. I HAVE TRIED ALL SETTINGS FOR START/STOP, TRANSMISSION SETTINGS, ETC., AND NOTHING FULLY ALLEVIATES THE PROBLEM. THIS IS NOT EPISODIC AND A CONSISTENT, REPRODUCIBLE DANGEROUS ISSUE.
Additional Notes:
THROTTLE LAG FROM A NEAR (BUT NOT FULL) STOP. IF COMING TO ROLLING STOP, FROM 1-8 MPH, AND THEN HIT ACCELERATOR, THE CAR ENGINE REVS BUT NO ACCELERATION TO VEHICLE. AFTER A 2-3 SECOND DELAY, CAR WILL LUNGE AND ACCELERATE NORMALLY. SCARY WHEN NEED TO ACCELERATE FROM A NEAR ROLLING STOP. LEFT HAND TURNS ESPECIALLY DANGEROUS. EXPLAINED ISSUE TO DEALER, AND Q8 CAR FORUMS HAVE SAME ISSUE. DEALER SAYS FUNCTIONING "NORMAL", WHICH I DISAGREE IT IS NOT. I HAVE TRIED ALL SETTINGS FOR START/STOP, TRANSMISSION SETTINGS, ETC., AND NOTHING FULLY ALLEVIATES THE PROBLEM. THIS IS NOT EPISODIC AND A CONSISTENT, REPRODUCIBLE DANGEROUS ISSUE.
Mfg Campaign: 11315572
Recall Date: Mar 2, 2020
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
AUTO START/STOP IS TURNING OFF THE ENGINE AND PUTTING THE CAR IN NEUTRAL BEFORE THE VEHICLE IS COMPLETELY STOPPED. IF YOU NEED TO ACCELERATE SUDDENLY TO CLEAR AN INTERSECTION, IT TAKES A FEW SECONDS FOR IT TO START BACK UP AND MOVE THE VEHICLE. LIKE MOST PEOPLE DO, THE THROTTLE GETS PRESSED HARDER IN THE HOPES OF THE VEHICLE MOVING. BY THE TIME THE VEHICLE STARTS BACK UP I'M 3/4 TO THE FLOOR WITH THE THROTTLE WHICH CAUSES THE VEHICLE TO TAKE OFF LIKE A ROCKET. THIS IS OVERLY AGGRESSIVE START STOP IS DANGEROUS. IT SHOULD OPERATE LIKE OTHER SYSTEMS AND NOT SHUT OFF THE ENGINE UNTIL IT IS AT A COMPLETE STOP. I HAVE TAKEN MY CONCERNS TO MY LOCAL DEALER AND THEY TELL ME THAT IT IS OPERATING AS DESIGNED.
Corrective Action:
AUTO START/STOP IS TURNING OFF THE ENGINE AND PUTTING THE CAR IN NEUTRAL BEFORE THE VEHICLE IS COMPLETELY STOPPED. IF YOU NEED TO ACCELERATE SUDDENLY TO CLEAR AN INTERSECTION, IT TAKES A FEW SECONDS FOR IT TO START BACK UP AND MOVE THE VEHICLE. LIKE MOST PEOPLE DO, THE THROTTLE GETS PRESSED HARDER IN THE HOPES OF THE VEHICLE MOVING. BY THE TIME THE VEHICLE STARTS BACK UP I'M 3/4 TO THE FLOOR WITH THE THROTTLE WHICH CAUSES THE VEHICLE TO TAKE OFF LIKE A ROCKET. THIS IS OVERLY AGGRESSIVE START STOP IS DANGEROUS. IT SHOULD OPERATE LIKE OTHER SYSTEMS AND NOT SHUT OFF THE ENGINE UNTIL IT IS AT A COMPLETE STOP. I HAVE TAKEN MY CONCERNS TO MY LOCAL DEALER AND THEY TELL ME THAT IT IS OPERATING AS DESIGNED.
Additional Notes:
AUTO START/STOP IS TURNING OFF THE ENGINE AND PUTTING THE CAR IN NEUTRAL BEFORE THE VEHICLE IS COMPLETELY STOPPED. IF YOU NEED TO ACCELERATE SUDDENLY TO CLEAR AN INTERSECTION, IT TAKES A FEW SECONDS FOR IT TO START BACK UP AND MOVE THE VEHICLE. LIKE MOST PEOPLE DO, THE THROTTLE GETS PRESSED HARDER IN THE HOPES OF THE VEHICLE MOVING. BY THE TIME THE VEHICLE STARTS BACK UP I'M 3/4 TO THE FLOOR WITH THE THROTTLE WHICH CAUSES THE VEHICLE TO TAKE OFF LIKE A ROCKET. THIS IS OVERLY AGGRESSIVE START STOP IS DANGEROUS. IT SHOULD OPERATE LIKE OTHER SYSTEMS AND NOT SHUT OFF THE ENGINE UNTIL IT IS AT A COMPLETE STOP. I HAVE TAKEN MY CONCERNS TO MY LOCAL DEALER AND THEY TELL ME THAT IT IS OPERATING AS DESIGNED.
Mfg Campaign: 11311677
Recall Date: Feb 26, 2020
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
THERE IS A SIGNIFICANT LAG IN THE POWER TRAIN OF THE AUDI Q8 AFTER BREAKING TO A COASTING SPEED AND THEN ATTEMPTING TO ACCELERATE AGAIN. THE GAS PEDAL IS COMPLETELY UNRESPONSIVE FOR 2-3 SECONDS DURING THIS TIME. DANGEROUS DELAY IN THROTTLE RESPONSE DUE TO AUTO START/STOP OR MILD-HYBRYD SYSTEMS AND CAUSING VEHICLE TO COAST WHEN SLOWING DOWN AT A YIELD SIGN OR INTERSECTION ETC BEFORE TRANSMISSION RE-ENGAGES. THE VEHICLE IS POWERLESS FOR SEVERAL SECONDS DESPITE APPLICATION OF GAS PEDAL, CAUSING ONCOMING TRAFFIC TO POTENTIAL COLLIDE. ALREADY REPORTED TO AUDI SERVICE BUT THEY SAID IT'S NORMAL, WHICH I TOTALLY DISAGREE
Corrective Action:
THERE IS A SIGNIFICANT LAG IN THE POWER TRAIN OF THE AUDI Q8 AFTER BREAKING TO A COASTING SPEED AND THEN ATTEMPTING TO ACCELERATE AGAIN. THE GAS PEDAL IS COMPLETELY UNRESPONSIVE FOR 2-3 SECONDS DURING THIS TIME. DANGEROUS DELAY IN THROTTLE RESPONSE DUE TO AUTO START/STOP OR MILD-HYBRYD SYSTEMS AND CAUSING VEHICLE TO COAST WHEN SLOWING DOWN AT A YIELD SIGN OR INTERSECTION ETC BEFORE TRANSMISSION RE-ENGAGES. THE VEHICLE IS POWERLESS FOR SEVERAL SECONDS DESPITE APPLICATION OF GAS PEDAL, CAUSING ONCOMING TRAFFIC TO POTENTIAL COLLIDE. ALREADY REPORTED TO AUDI SERVICE BUT THEY SAID IT'S NORMAL, WHICH I TOTALLY DISAGREE
Additional Notes:
THERE IS A SIGNIFICANT LAG IN THE POWER TRAIN OF THE AUDI Q8 AFTER BREAKING TO A COASTING SPEED AND THEN ATTEMPTING TO ACCELERATE AGAIN. THE GAS PEDAL IS COMPLETELY UNRESPONSIVE FOR 2-3 SECONDS DURING THIS TIME. DANGEROUS DELAY IN THROTTLE RESPONSE DUE TO AUTO START/STOP OR MILD-HYBRYD SYSTEMS AND CAUSING VEHICLE TO COAST WHEN SLOWING DOWN AT A YIELD SIGN OR INTERSECTION ETC BEFORE TRANSMISSION RE-ENGAGES. THE VEHICLE IS POWERLESS FOR SEVERAL SECONDS DESPITE APPLICATION OF GAS PEDAL, CAUSING ONCOMING TRAFFIC TO POTENTIAL COLLIDE. ALREADY REPORTED TO AUDI SERVICE BUT THEY SAID IT'S NORMAL, WHICH I TOTALLY DISAGREE
Mfg Campaign: 11311404
Recall Date: Feb 25, 2020
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
SERIOUS SAFETY ISSUE WITH THROTTLE DELAY FROM DEAD STOP TO GET GOING; DOES NOT HAPPEN ALL THE TIME AND IT IS IMPOSSIBLE TO REPLICATE THE ISSUE; AUDI CLAIMS THEY DO NOT KNOW ANYTHING ABOUT THIS - MULTIPLE PAST COMPLAINTS. I WOULD NOT PURCHASE THIS VEHICLE UNTIL THIS IS RESOLVED. IT WILL KILL SOMEONE. *TR
Corrective Action:
SERIOUS SAFETY ISSUE WITH THROTTLE DELAY FROM DEAD STOP TO GET GOING; DOES NOT HAPPEN ALL THE TIME AND IT IS IMPOSSIBLE TO REPLICATE THE ISSUE; AUDI CLAIMS THEY DO NOT KNOW ANYTHING ABOUT THIS - MULTIPLE PAST COMPLAINTS. I WOULD NOT PURCHASE THIS VEHICLE UNTIL THIS IS RESOLVED. IT WILL KILL SOMEONE. *TR
Additional Notes:
SERIOUS SAFETY ISSUE WITH THROTTLE DELAY FROM DEAD STOP TO GET GOING; DOES NOT HAPPEN ALL THE TIME AND IT IS IMPOSSIBLE TO REPLICATE THE ISSUE; AUDI CLAIMS THEY DO NOT KNOW ANYTHING ABOUT THIS - MULTIPLE PAST COMPLAINTS. I WOULD NOT PURCHASE THIS VEHICLE UNTIL THIS IS RESOLVED. IT WILL KILL SOMEONE. *TR
Mfg Campaign: 11302799
Recall Date: Jan 29, 2020
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
THE VEHICLES AUTO START/STOP FEATURE PUTS THE DRIVER IN COMPROMISING SITUATIONS WHEN POWER IS DEMANDED FROM THE ACCELERATOR AFTER AN ENGINE POWER-DOWN. THE ENGINE DOES IGNITE TIMELY, (AS SOON AS THE BRAKE PEDAL IS RELEASED) BUT THE DELIVERY OF MOVING POWER IS DELAYED (LAG PERIOD) FOLLOWING AN AUTO "SHUT-OFF AND LEAVES THE VEHICLE IN COMPROMISING SITUATIONS WHERE NO POWER CAN BE DEMANDED FROM THE DRIVETRAIN. WHEN THIS DELAY PERIOD (LAG) HAS PASSED, AND POWER IS FINALLY TRANSFERRED TO THE WHEELS, THE VEHICLE EXPELS THE DEMANDED ENERGY FORCEFULLY, JERKING YOU FORWARD. I FIND THIS TO BE A SAFETY CONCERN PARTICULARLY FOR LEFT HAND (YIELD) TURNS WHERE ACCELERATOR RESPONSIVENESS IS CRITICAL BOTH THE PASSENGERS OF THE VEHICLE AND ONCOMING TRAFFIC. AUDI DEALERSHIP CHECKED OPEN CAMPAIGNS, RECALLS BUT "CANNOT REPLICATE" CUSTOMERS CONCERN. THEY DID HOWEVER, TRAIN ME ON HOW TO "DISENGAGE" THE AUTO START/STOP FEATURE, BUT THIS NEEDS TO BE DONE AT EVERY STARTUP. (IF THERE IS NO PROBLEM, WHY DISENGAGE IT?) AUDI EXPERIENCE CENTER (1-800-822-2834) SAYS THEY RELY ON THE JUDGMENT OF THEIR SERVICE CENTERS AND CANNOT PROVIDE FURTHER GUIDANCE. *TR
Corrective Action:
THE VEHICLES AUTO START/STOP FEATURE PUTS THE DRIVER IN COMPROMISING SITUATIONS WHEN POWER IS DEMANDED FROM THE ACCELERATOR AFTER AN ENGINE POWER-DOWN. THE ENGINE DOES IGNITE TIMELY, (AS SOON AS THE BRAKE PEDAL IS RELEASED) BUT THE DELIVERY OF MOVING POWER IS DELAYED (LAG PERIOD) FOLLOWING AN AUTO "SHUT-OFF AND LEAVES THE VEHICLE IN COMPROMISING SITUATIONS WHERE NO POWER CAN BE DEMANDED FROM THE DRIVETRAIN. WHEN THIS DELAY PERIOD (LAG) HAS PASSED, AND POWER IS FINALLY TRANSFERRED TO THE WHEELS, THE VEHICLE EXPELS THE DEMANDED ENERGY FORCEFULLY, JERKING YOU FORWARD. I FIND THIS TO BE A SAFETY CONCERN PARTICULARLY FOR LEFT HAND (YIELD) TURNS WHERE ACCELERATOR RESPONSIVENESS IS CRITICAL BOTH THE PASSENGERS OF THE VEHICLE AND ONCOMING TRAFFIC. AUDI DEALERSHIP CHECKED OPEN CAMPAIGNS, RECALLS BUT "CANNOT REPLICATE" CUSTOMERS CONCERN. THEY DID HOWEVER, TRAIN ME ON HOW TO "DISENGAGE" THE AUTO START/STOP FEATURE, BUT THIS NEEDS TO BE DONE AT EVERY STARTUP. (IF THERE IS NO PROBLEM, WHY DISENGAGE IT?) AUDI EXPERIENCE CENTER (1-800-822-2834) SAYS THEY RELY ON THE JUDGMENT OF THEIR SERVICE CENTERS AND CANNOT PROVIDE FURTHER GUIDANCE. *TR
Additional Notes:
THE VEHICLES AUTO START/STOP FEATURE PUTS THE DRIVER IN COMPROMISING SITUATIONS WHEN POWER IS DEMANDED FROM THE ACCELERATOR AFTER AN ENGINE POWER-DOWN. THE ENGINE DOES IGNITE TIMELY, (AS SOON AS THE BRAKE PEDAL IS RELEASED) BUT THE DELIVERY OF MOVING POWER IS DELAYED (LAG PERIOD) FOLLOWING AN AUTO "SHUT-OFF AND LEAVES THE VEHICLE IN COMPROMISING SITUATIONS WHERE NO POWER CAN BE DEMANDED FROM THE DRIVETRAIN. WHEN THIS DELAY PERIOD (LAG) HAS PASSED, AND POWER IS FINALLY TRANSFERRED TO THE WHEELS, THE VEHICLE EXPELS THE DEMANDED ENERGY FORCEFULLY, JERKING YOU FORWARD. I FIND THIS TO BE A SAFETY CONCERN PARTICULARLY FOR LEFT HAND (YIELD) TURNS WHERE ACCELERATOR RESPONSIVENESS IS CRITICAL BOTH THE PASSENGERS OF THE VEHICLE AND ONCOMING TRAFFIC. AUDI DEALERSHIP CHECKED OPEN CAMPAIGNS, RECALLS BUT "CANNOT REPLICATE" CUSTOMERS CONCERN. THEY DID HOWEVER, TRAIN ME ON HOW TO "DISENGAGE" THE AUTO START/STOP FEATURE, BUT THIS NEEDS TO BE DONE AT EVERY STARTUP. (IF THERE IS NO PROBLEM, WHY DISENGAGE IT?) AUDI EXPERIENCE CENTER (1-800-822-2834) SAYS THEY RELY ON THE JUDGMENT OF THEIR SERVICE CENTERS AND CANNOT PROVIDE FURTHER GUIDANCE. *TR
Mfg Campaign: 11302211
Recall Date: Jan 27, 2020
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
AUTO START/STOP FEATURE KILLS ENGINE PRIOR TO VEHICLE BEING COMPLETELY STOPPED RESULTING IN THE DRIVER NOT APPLYING ENOUGH BRAKE "FORCE" TO KEEP THE VEHICLE STATIONARY AFTER THE ENGINE'S RE-IGNITION. WHEN THE ENGINE SUBSEQUENTLY STARTS, THE THE VEHICLE IS JERKED FORWARD AND THE DRIVER NEEDS TO RE-APPLY ADDITIONAL BRAKE FORCE TO THE PEDAL IN ORDER TO KEEP THE VEHICLE STATIONARY. THIS IS A SAFETY CONCERN AS THE DRIVER IS MISLEAD TO HAVE "COMPLETE CONTROL" OF THE VEHICLE WHEN BRINING IT STATIONARY THE FIRST TIME, THEN SUBSEQUENTLY HAVING TO RELY ON "QUICK REFLEXES" TO COUNTERACT VEHICLE BEHAVIOR TO AVOID COLLISION (FROM THE VEHICLE IN FRONT OF YOU, OR FROM INTERSECTING TRAFFIC). AUDIO DEALERSHIP PERFORMED SEARCH OF OPEN CAMPAIGNS & RECALLS. NONE CURRENTLY AVAILABLE FOR THIS MODEL. SERVICE CENTER PAPERWORK INDICATES "COULD NOT REPLICATE CUSTOMERS CONCERN", BUT I WAS PROVIDED EXTENSIVE TRAINING ON HOW TO 'DISENGAGE' THE AUTO START/STOP FEATURE (IF THERE'S NO PROBLEM, WHY DISENGAGE IT?). AUDI CUSTOMER EXPERIENCE (1-800-822-2834) IS UNABLE TO PROVIDE ADDITIONAL GUIDANCE AND RELIES ON THEIR SERVICE CENTERS TO HAVE THE FINAL WORD IN VEHICLE ISSUE RESOLUTION.
Corrective Action:
AUTO START/STOP FEATURE KILLS ENGINE PRIOR TO VEHICLE BEING COMPLETELY STOPPED RESULTING IN THE DRIVER NOT APPLYING ENOUGH BRAKE "FORCE" TO KEEP THE VEHICLE STATIONARY AFTER THE ENGINE'S RE-IGNITION. WHEN THE ENGINE SUBSEQUENTLY STARTS, THE THE VEHICLE IS JERKED FORWARD AND THE DRIVER NEEDS TO RE-APPLY ADDITIONAL BRAKE FORCE TO THE PEDAL IN ORDER TO KEEP THE VEHICLE STATIONARY. THIS IS A SAFETY CONCERN AS THE DRIVER IS MISLEAD TO HAVE "COMPLETE CONTROL" OF THE VEHICLE WHEN BRINING IT STATIONARY THE FIRST TIME, THEN SUBSEQUENTLY HAVING TO RELY ON "QUICK REFLEXES" TO COUNTERACT VEHICLE BEHAVIOR TO AVOID COLLISION (FROM THE VEHICLE IN FRONT OF YOU, OR FROM INTERSECTING TRAFFIC). AUDIO DEALERSHIP PERFORMED SEARCH OF OPEN CAMPAIGNS & RECALLS. NONE CURRENTLY AVAILABLE FOR THIS MODEL. SERVICE CENTER PAPERWORK INDICATES "COULD NOT REPLICATE CUSTOMERS CONCERN", BUT I WAS PROVIDED EXTENSIVE TRAINING ON HOW TO 'DISENGAGE' THE AUTO START/STOP FEATURE (IF THERE'S NO PROBLEM, WHY DISENGAGE IT?). AUDI CUSTOMER EXPERIENCE (1-800-822-2834) IS UNABLE TO PROVIDE ADDITIONAL GUIDANCE AND RELIES ON THEIR SERVICE CENTERS TO HAVE THE FINAL WORD IN VEHICLE ISSUE RESOLUTION.
Additional Notes:
AUTO START/STOP FEATURE KILLS ENGINE PRIOR TO VEHICLE BEING COMPLETELY STOPPED RESULTING IN THE DRIVER NOT APPLYING ENOUGH BRAKE "FORCE" TO KEEP THE VEHICLE STATIONARY AFTER THE ENGINE'S RE-IGNITION. WHEN THE ENGINE SUBSEQUENTLY STARTS, THE THE VEHICLE IS JERKED FORWARD AND THE DRIVER NEEDS TO RE-APPLY ADDITIONAL BRAKE FORCE TO THE PEDAL IN ORDER TO KEEP THE VEHICLE STATIONARY. THIS IS A SAFETY CONCERN AS THE DRIVER IS MISLEAD TO HAVE "COMPLETE CONTROL" OF THE VEHICLE WHEN BRINING IT STATIONARY THE FIRST TIME, THEN SUBSEQUENTLY HAVING TO RELY ON "QUICK REFLEXES" TO COUNTERACT VEHICLE BEHAVIOR TO AVOID COLLISION (FROM THE VEHICLE IN FRONT OF YOU, OR FROM INTERSECTING TRAFFIC). AUDIO DEALERSHIP PERFORMED SEARCH OF OPEN CAMPAIGNS & RECALLS. NONE CURRENTLY AVAILABLE FOR THIS MODEL. SERVICE CENTER PAPERWORK INDICATES "COULD NOT REPLICATE CUSTOMERS CONCERN", BUT I WAS PROVIDED EXTENSIVE TRAINING ON HOW TO 'DISENGAGE' THE AUTO START/STOP FEATURE (IF THERE'S NO PROBLEM, WHY DISENGAGE IT?). AUDI CUSTOMER EXPERIENCE (1-800-822-2834) IS UNABLE TO PROVIDE ADDITIONAL GUIDANCE AND RELIES ON THEIR SERVICE CENTERS TO HAVE THE FINAL WORD IN VEHICLE ISSUE RESOLUTION.
Mfg Campaign: 11302224
Recall Date: Jan 27, 2020
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
AS REPORTED BY OTHERS, IF THE CAR DOES NOT QUITE COME TO A COMPLETE STOP AND ONE ACCELERATES, THERE IS A SEVERAL SECOND DELAY AS THE ENGINE SEEMS TO BOG DOWN. THIS IS RELATED TO THE AUTO STOP/START SYSTEM AS THIS DELAY DOES NOT HAPPEN IF THE AUTO START STOP IS DISABLED.
Corrective Action:
AS REPORTED BY OTHERS, IF THE CAR DOES NOT QUITE COME TO A COMPLETE STOP AND ONE ACCELERATES, THERE IS A SEVERAL SECOND DELAY AS THE ENGINE SEEMS TO BOG DOWN. THIS IS RELATED TO THE AUTO STOP/START SYSTEM AS THIS DELAY DOES NOT HAPPEN IF THE AUTO START STOP IS DISABLED.
Additional Notes:
AS REPORTED BY OTHERS, IF THE CAR DOES NOT QUITE COME TO A COMPLETE STOP AND ONE ACCELERATES, THERE IS A SEVERAL SECOND DELAY AS THE ENGINE SEEMS TO BOG DOWN. THIS IS RELATED TO THE AUTO STOP/START SYSTEM AS THIS DELAY DOES NOT HAPPEN IF THE AUTO START STOP IS DISABLED.
Mfg Campaign: 11301956
Recall Date: Jan 26, 2020
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN TRYING TO ACCELERATE FROM A STOP THE CAR EXHIBITS A 3-4 SECOND DELAY BEFORE ACCELERATING. THIS IS A DANGEROUS CONDITION WHEN TURNING INTO TRAFFIC OR WHEN NEEDING TO QUICKLY ACCELERATE AWAY FROM A HAZARD. IT ALSO CREATES TRAFFIC BACKUPS BY DELAYING LIGHT CHANGES FOR VEHICLE BEHIND. THE VEHICLE AS IT CURRENTLY PERFORMS IS A SAFETY RISK.
Corrective Action:
WHEN TRYING TO ACCELERATE FROM A STOP THE CAR EXHIBITS A 3-4 SECOND DELAY BEFORE ACCELERATING. THIS IS A DANGEROUS CONDITION WHEN TURNING INTO TRAFFIC OR WHEN NEEDING TO QUICKLY ACCELERATE AWAY FROM A HAZARD. IT ALSO CREATES TRAFFIC BACKUPS BY DELAYING LIGHT CHANGES FOR VEHICLE BEHIND. THE VEHICLE AS IT CURRENTLY PERFORMS IS A SAFETY RISK.
Additional Notes:
WHEN TRYING TO ACCELERATE FROM A STOP THE CAR EXHIBITS A 3-4 SECOND DELAY BEFORE ACCELERATING. THIS IS A DANGEROUS CONDITION WHEN TURNING INTO TRAFFIC OR WHEN NEEDING TO QUICKLY ACCELERATE AWAY FROM A HAZARD. IT ALSO CREATES TRAFFIC BACKUPS BY DELAYING LIGHT CHANGES FOR VEHICLE BEHIND. THE VEHICLE AS IT CURRENTLY PERFORMS IS A SAFETY RISK.
Mfg Campaign: 11298579
Recall Date: Jan 11, 2020
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
TERRIBLE HESITATION AT STOP SIGN LEADING TO CLOSE CALL. CAR WILL NOT START OFF WITHOUT HESITATION OF 2 OR 3 SECONDS LEAVING DRIVER WITH NO CONTROL. THIS IS A VERY DANGEROUS. SEE GOOGLE COMENTS ABOUT 'Q8 PROBLEMS'
Corrective Action:
TERRIBLE HESITATION AT STOP SIGN LEADING TO CLOSE CALL. CAR WILL NOT START OFF WITHOUT HESITATION OF 2 OR 3 SECONDS LEAVING DRIVER WITH NO CONTROL. THIS IS A VERY DANGEROUS. SEE GOOGLE COMENTS ABOUT 'Q8 PROBLEMS'
Additional Notes:
TERRIBLE HESITATION AT STOP SIGN LEADING TO CLOSE CALL. CAR WILL NOT START OFF WITHOUT HESITATION OF 2 OR 3 SECONDS LEAVING DRIVER WITH NO CONTROL. THIS IS A VERY DANGEROUS. SEE GOOGLE COMENTS ABOUT 'Q8 PROBLEMS'
Mfg Campaign: 11297117
Recall Date: Jan 4, 2020
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE WILL HAVE A DELAY (1-3 SECONDS) WHEN PRESSING THE GAS PEDAL WHILE THE CAR IS IDLE, CAUSING A DANGEROUS SITUATION AND LEAVING THE VEHICLE VULNERABLE TO CROSS TRAFFIC, AS IT ROLLS FORWARD INTO TRAFFIC. VEHICLE THEN JOLTS FORWARD AS IT FINALLY ENGAGES. HAS CONTINUOUSLY HAPPENED SINCE PURCHASING THE VEHICLE. WE HAVE REPORTED IT ON MULTIPLE OCCASIONS TO OUR DEALERSHIP, YET THEY BASICALLY SAY THERE IS NOTHING THEY CAN DO OR GIVE US THE RUN AROUND. THEIR SOLUTION WAS TO TURN OFF THE AUTO STOP FEATURE, WHICH SEEMED TO WORK AT FIRST, BUT NOW THE VEHICLE IS EXHIBITING THE SAME PROBLEM, EVEN WITH THE AUTO STOP DISABLED. THINK IT HAS TO DO SOMETHING WITH THEIR NEW MILD-HYBRID SYSTEM. IT IS NOT WORKING THE WAY IT WAS INTENDED. PLEASE LOOK INTO THIS MATTER BEFORE BEFORE A SERIOUS INJURY OCCURS.
Corrective Action:
VEHICLE WILL HAVE A DELAY (1-3 SECONDS) WHEN PRESSING THE GAS PEDAL WHILE THE CAR IS IDLE, CAUSING A DANGEROUS SITUATION AND LEAVING THE VEHICLE VULNERABLE TO CROSS TRAFFIC, AS IT ROLLS FORWARD INTO TRAFFIC. VEHICLE THEN JOLTS FORWARD AS IT FINALLY ENGAGES. HAS CONTINUOUSLY HAPPENED SINCE PURCHASING THE VEHICLE. WE HAVE REPORTED IT ON MULTIPLE OCCASIONS TO OUR DEALERSHIP, YET THEY BASICALLY SAY THERE IS NOTHING THEY CAN DO OR GIVE US THE RUN AROUND. THEIR SOLUTION WAS TO TURN OFF THE AUTO STOP FEATURE, WHICH SEEMED TO WORK AT FIRST, BUT NOW THE VEHICLE IS EXHIBITING THE SAME PROBLEM, EVEN WITH THE AUTO STOP DISABLED. THINK IT HAS TO DO SOMETHING WITH THEIR NEW MILD-HYBRID SYSTEM. IT IS NOT WORKING THE WAY IT WAS INTENDED. PLEASE LOOK INTO THIS MATTER BEFORE BEFORE A SERIOUS INJURY OCCURS.
Additional Notes:
VEHICLE WILL HAVE A DELAY (1-3 SECONDS) WHEN PRESSING THE GAS PEDAL WHILE THE CAR IS IDLE, CAUSING A DANGEROUS SITUATION AND LEAVING THE VEHICLE VULNERABLE TO CROSS TRAFFIC, AS IT ROLLS FORWARD INTO TRAFFIC. VEHICLE THEN JOLTS FORWARD AS IT FINALLY ENGAGES. HAS CONTINUOUSLY HAPPENED SINCE PURCHASING THE VEHICLE. WE HAVE REPORTED IT ON MULTIPLE OCCASIONS TO OUR DEALERSHIP, YET THEY BASICALLY SAY THERE IS NOTHING THEY CAN DO OR GIVE US THE RUN AROUND. THEIR SOLUTION WAS TO TURN OFF THE AUTO STOP FEATURE, WHICH SEEMED TO WORK AT FIRST, BUT NOW THE VEHICLE IS EXHIBITING THE SAME PROBLEM, EVEN WITH THE AUTO STOP DISABLED. THINK IT HAS TO DO SOMETHING WITH THEIR NEW MILD-HYBRID SYSTEM. IT IS NOT WORKING THE WAY IT WAS INTENDED. PLEASE LOOK INTO THIS MATTER BEFORE BEFORE A SERIOUS INJURY OCCURS.
Mfg Campaign: 11289887
Recall Date: Dec 18, 2019
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
THIS VEHICLE AS A SERIOUS INTERMITTENT ISSUE WITH THROTTLE LAG. WHEN PULLING OUT OF PARKING LOTS IF YOU DO NOT COME TO A COMPLETE STOP THE THROTTLE SEEMS TO LAG 1-3 SECONDS. THEN IT SURGES FORWARD WHEN IT FINALLY DOES MOVE. AS OTHERS HAVE SAID IT DOES NOT HAPPEN 100% OF THE TIME WHICH MAKES IT EVEN WORSE. YOU NEVER KNOW IF IT'S GOING TO GO OR WAIT A SECOND OR TWO BEFORE IT MOVES. BEING IN SPORT MODE DOES HELP BUT WHO CAN REMEMBER TO ENGAGE THAT EVERY TIME YOU START THE CAR. I HAVE HAD SEVERAL CLOSE CALLS DUE TO THIS ISSUE. I REFUSE TO LET MY DAUGHTER DRIVE THE CAR BECAUSE OF THIS ISSUE. I'VE DISCUSSED IT WITH THE DEALER BUT THEY HAVE NO FIX OR ACKNOWLEDGMENT OF THE ISSUE.
Corrective Action:
THIS VEHICLE AS A SERIOUS INTERMITTENT ISSUE WITH THROTTLE LAG. WHEN PULLING OUT OF PARKING LOTS IF YOU DO NOT COME TO A COMPLETE STOP THE THROTTLE SEEMS TO LAG 1-3 SECONDS. THEN IT SURGES FORWARD WHEN IT FINALLY DOES MOVE. AS OTHERS HAVE SAID IT DOES NOT HAPPEN 100% OF THE TIME WHICH MAKES IT EVEN WORSE. YOU NEVER KNOW IF IT'S GOING TO GO OR WAIT A SECOND OR TWO BEFORE IT MOVES. BEING IN SPORT MODE DOES HELP BUT WHO CAN REMEMBER TO ENGAGE THAT EVERY TIME YOU START THE CAR. I HAVE HAD SEVERAL CLOSE CALLS DUE TO THIS ISSUE. I REFUSE TO LET MY DAUGHTER DRIVE THE CAR BECAUSE OF THIS ISSUE. I'VE DISCUSSED IT WITH THE DEALER BUT THEY HAVE NO FIX OR ACKNOWLEDGMENT OF THE ISSUE.
Additional Notes:
THIS VEHICLE AS A SERIOUS INTERMITTENT ISSUE WITH THROTTLE LAG. WHEN PULLING OUT OF PARKING LOTS IF YOU DO NOT COME TO A COMPLETE STOP THE THROTTLE SEEMS TO LAG 1-3 SECONDS. THEN IT SURGES FORWARD WHEN IT FINALLY DOES MOVE. AS OTHERS HAVE SAID IT DOES NOT HAPPEN 100% OF THE TIME WHICH MAKES IT EVEN WORSE. YOU NEVER KNOW IF IT'S GOING TO GO OR WAIT A SECOND OR TWO BEFORE IT MOVES. BEING IN SPORT MODE DOES HELP BUT WHO CAN REMEMBER TO ENGAGE THAT EVERY TIME YOU START THE CAR. I HAVE HAD SEVERAL CLOSE CALLS DUE TO THIS ISSUE. I REFUSE TO LET MY DAUGHTER DRIVE THE CAR BECAUSE OF THIS ISSUE. I'VE DISCUSSED IT WITH THE DEALER BUT THEY HAVE NO FIX OR ACKNOWLEDGMENT OF THE ISSUE.
Mfg Campaign: 11289552
Recall Date: Dec 17, 2019
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
ON MULTIPLE OCCASIONS, Q8 WILL NOT ACCELERATE WHEN GAS PEDAL APPLIED FOR ROUGHLY 1-3 SECONDS WHEN COASTING TO A STOP OR IMMEDIATELY COMING OUT OF A STOP, CAUSING THE VEHICLE TO REMAIN STATIONARY ALTHOUGH GAS PEDAL IS APPLIED. ONCE THE VEHICLE RESPONDS TO THE DEPRESSED ACCELERATOR, AFTER A DELAY, THEN THE AUTO CAN ACCELERATE BEYOND THE REQUESTED ACCELERATION. IT FEELS LIKE THE VEHICLE IS TRYING TO DECIDE WHETHER OR NOT TO RESPOND TO THE DEPRESSED ACCELERATOR, LEAVING THE VEHICLE VULNERABLE IF TRYING TO CROSS TRAFFIC, ACCELERATE FROM A STOP SIGN, OR TURN LEFT BETWEEN ONCOMING TRAFFIC. THE PROBLEM FEELS INTERMITTENT ALTHOUGH IT FEELS LIKE ITS BECOMING MORE COMMON. VEHICLE RESPONDS THIS WAY WHETHER OR NOT THE AUTO STOP FEATURE IS ENGAGED OR NOT.
Corrective Action:
ON MULTIPLE OCCASIONS, Q8 WILL NOT ACCELERATE WHEN GAS PEDAL APPLIED FOR ROUGHLY 1-3 SECONDS WHEN COASTING TO A STOP OR IMMEDIATELY COMING OUT OF A STOP, CAUSING THE VEHICLE TO REMAIN STATIONARY ALTHOUGH GAS PEDAL IS APPLIED. ONCE THE VEHICLE RESPONDS TO THE DEPRESSED ACCELERATOR, AFTER A DELAY, THEN THE AUTO CAN ACCELERATE BEYOND THE REQUESTED ACCELERATION. IT FEELS LIKE THE VEHICLE IS TRYING TO DECIDE WHETHER OR NOT TO RESPOND TO THE DEPRESSED ACCELERATOR, LEAVING THE VEHICLE VULNERABLE IF TRYING TO CROSS TRAFFIC, ACCELERATE FROM A STOP SIGN, OR TURN LEFT BETWEEN ONCOMING TRAFFIC. THE PROBLEM FEELS INTERMITTENT ALTHOUGH IT FEELS LIKE ITS BECOMING MORE COMMON. VEHICLE RESPONDS THIS WAY WHETHER OR NOT THE AUTO STOP FEATURE IS ENGAGED OR NOT.
Additional Notes:
ON MULTIPLE OCCASIONS, Q8 WILL NOT ACCELERATE WHEN GAS PEDAL APPLIED FOR ROUGHLY 1-3 SECONDS WHEN COASTING TO A STOP OR IMMEDIATELY COMING OUT OF A STOP, CAUSING THE VEHICLE TO REMAIN STATIONARY ALTHOUGH GAS PEDAL IS APPLIED. ONCE THE VEHICLE RESPONDS TO THE DEPRESSED ACCELERATOR, AFTER A DELAY, THEN THE AUTO CAN ACCELERATE BEYOND THE REQUESTED ACCELERATION. IT FEELS LIKE THE VEHICLE IS TRYING TO DECIDE WHETHER OR NOT TO RESPOND TO THE DEPRESSED ACCELERATOR, LEAVING THE VEHICLE VULNERABLE IF TRYING TO CROSS TRAFFIC, ACCELERATE FROM A STOP SIGN, OR TURN LEFT BETWEEN ONCOMING TRAFFIC. THE PROBLEM FEELS INTERMITTENT ALTHOUGH IT FEELS LIKE ITS BECOMING MORE COMMON. VEHICLE RESPONDS THIS WAY WHETHER OR NOT THE AUTO STOP FEATURE IS ENGAGED OR NOT.
Mfg Campaign: 11280948
Recall Date: Nov 18, 2019
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
THE CAR HAS A SEVERAL SECOND DELAY WHEN PRESSING THE GAS PEDAL IN THE ENGINE IDLE AUTO ON/OFF FEATURE. I HAVE NOT HEARD OF ANY RECALLS OR FIXES TO THIS PROBLEM. DEALER HAS NO FIX FOR PROBLEM.
Corrective Action:
THE CAR HAS A SEVERAL SECOND DELAY WHEN PRESSING THE GAS PEDAL IN THE ENGINE IDLE AUTO ON/OFF FEATURE. I HAVE NOT HEARD OF ANY RECALLS OR FIXES TO THIS PROBLEM. DEALER HAS NO FIX FOR PROBLEM.
Additional Notes:
THE CAR HAS A SEVERAL SECOND DELAY WHEN PRESSING THE GAS PEDAL IN THE ENGINE IDLE AUTO ON/OFF FEATURE. I HAVE NOT HEARD OF ANY RECALLS OR FIXES TO THIS PROBLEM. DEALER HAS NO FIX FOR PROBLEM.
Mfg Campaign: 11280960
Recall Date: Nov 18, 2019
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