Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2014-2016 Buick Lacrosse and Chevrolet Spark EV, Caprice PPV and SS vehicles, 2014-2017 Buick Encore and Chevrolet Corvette, Silverado 1500 and GMC Sierra 1500 vehicles, 2015-2016 Cadillac Escalade and Escalade ESV, Chevrolet Tahoe, Trax, Suburban and Silverado 2500 and 3500 and GMC Yukon and Yukon XL vehicles, and 2015-2017 GMC Sierra HD 2500 and 3500 vehicles. While being previously remedied for recall 16V-651, the affected vehicles may not have received the complete software update necessary to remedy the recall condition. Without the update, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17287
Recall Date: Jul 10, 2017
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16007
Recall Date: Sep 8, 2016
Consumer Complaints
107 ComplaintsGeneral Motors, Llc
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
Two different issues occurred. While driving the check engine light came on and then went off about 10 minutes later. While driving the vehicle to get check engine light code checked temperature suddenly jumped from normal operating temp just below mid to the top with instrument panel dinging saying engine overheating idle engine. As trying to make way to side of road the blind spot warning on passenger mirror began flashing constantly with no traffic within 1/4 mile from vehicle and instrument panel stating blind spot not available. Once able to get to have code checked showed same code that had been addressed with the replaced turbo 0299. Thermostat replaced less than 19k miles prior. When engine overheat came on power diminished rapidly.
Corrective Action:
Two different issues occurred. While driving the check engine light came on and then went off about 10 minutes later. While driving the vehicle to get check engine light code checked temperature suddenly jumped from normal operating temp just below mid to the top with instrument panel dinging saying engine overheating idle engine. As trying to make way to side of road the blind spot warning on passenger mirror began flashing constantly with no traffic within 1/4 mile from vehicle and instrument panel stating blind spot not available. Once able to get to have code checked showed same code that had been addressed with the replaced turbo 0299. Thermostat replaced less than 19k miles prior. When engine overheat came on power diminished rapidly.
Additional Notes:
Two different issues occurred. While driving the check engine light came on and then went off about 10 minutes later. While driving the vehicle to get check engine light code checked temperature suddenly jumped from normal operating temp just below mid to the top with instrument panel dinging saying engine overheating idle engine. As trying to make way to side of road the blind spot warning on passenger mirror began flashing constantly with no traffic within 1/4 mile from vehicle and instrument panel stating blind spot not available. Once able to get to have code checked showed same code that had been addressed with the replaced turbo 0299. Thermostat replaced less than 19k miles prior. When engine overheat came on power diminished rapidly.
Mfg Campaign: 11587534
Recall Date: May 7, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
On Wednesday February 27, 2024 while driving on the highway suddenly after about 15 minutes the engine light came on stating "Engine Overheating - idle engine." The car decreased speed to about 40mph in a 60mph speed zone and then continued to decrease to 20mph with black smoke excessively blowing out of the exhaust and then a rattling /knocking sound continued from the engine until the car stopped in which I was able to pull over to the side emergency lane. My safety was at risk due to the car's sudden decrease in speed to a stop on a busy and crowded highway. I have been on the highway at least 5-6 other times in which the car almost stops on a busy expressway. I have brought the car to the GM dealership on several occasions in which I received 2 recall letters: one September 2019 (regarding the evaporative emissions purge valve does not properly close) and another recall letter November 2021 (regarding a condition that could cause the turbo charger to fail due to a sticking wastegate actuator linkage) from GM describing that there were recalls on my 2016 Buick Encore. After bringing the car to the GM dealership where I purchased the car, I explained that the engine will almost come to a stop. I described that it was very frightening to drive the car like this. The service center did complete repairs however the stalling engine continued and I continued to bring the car to the dealer complaining of this concern each time. The vehicle was not inspected by the police or insurance representatives. The Engine light sensor would continue to appear on the dash in which I brought this to the service department's attention at the GM Dealership. The GM dealership tried to correct the engine's problem but never succeeded, therefore the engine was defective and unsafe to be driving.
Corrective Action:
On Wednesday February 27, 2024 while driving on the highway suddenly after about 15 minutes the engine light came on stating "Engine Overheating - idle engine." The car decreased speed to about 40mph in a 60mph speed zone and then continued to decrease to 20mph with black smoke excessively blowing out of the exhaust and then a rattling /knocking sound continued from the engine until the car stopped in which I was able to pull over to the side emergency lane. My safety was at risk due to the car's sudden decrease in speed to a stop on a busy and crowded highway. I have been on the highway at least 5-6 other times in which the car almost stops on a busy expressway. I have brought the car to the GM dealership on several occasions in which I received 2 recall letters: one September 2019 (regarding the evaporative emissions purge valve does not properly close) and another recall letter November 2021 (regarding a condition that could cause the turbo charger to fail due to a sticking wastegate actuator linkage) from GM describing that there were recalls on my 2016 Buick Encore. After bringing the car to the GM dealership where I purchased the car, I explained that the engine will almost come to a stop. I described that it was very frightening to drive the car like this. The service center did complete repairs however the stalling engine continued and I continued to bring the car to the dealer complaining of this concern each time. The vehicle was not inspected by the police or insurance representatives. The Engine light sensor would continue to appear on the dash in which I brought this to the service department's attention at the GM Dealership. The GM dealership tried to correct the engine's problem but never succeeded, therefore the engine was defective and unsafe to be driving.
Additional Notes:
On Wednesday February 27, 2024 while driving on the highway suddenly after about 15 minutes the engine light came on stating "Engine Overheating - idle engine." The car decreased speed to about 40mph in a 60mph speed zone and then continued to decrease to 20mph with black smoke excessively blowing out of the exhaust and then a rattling /knocking sound continued from the engine until the car stopped in which I was able to pull over to the side emergency lane. My safety was at risk due to the car's sudden decrease in speed to a stop on a busy and crowded highway. I have been on the highway at least 5-6 other times in which the car almost stops on a busy expressway. I have brought the car to the GM dealership on several occasions in which I received 2 recall letters: one September 2019 (regarding the evaporative emissions purge valve does not properly close) and another recall letter November 2021 (regarding a condition that could cause the turbo charger to fail due to a sticking wastegate actuator linkage) from GM describing that there were recalls on my 2016 Buick Encore. After bringing the car to the GM dealership where I purchased the car, I explained that the engine will almost come to a stop. I described that it was very frightening to drive the car like this. The service center did complete repairs however the stalling engine continued and I continued to bring the car to the dealer complaining of this concern each time. The vehicle was not inspected by the police or insurance representatives. The Engine light sensor would continue to appear on the dash in which I brought this to the service department's attention at the GM Dealership. The GM dealership tried to correct the engine's problem but never succeeded, therefore the engine was defective and unsafe to be driving.
Mfg Campaign: 11575106
Recall Date: Mar 2, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
On Wednesday February 27, 2024 while driving on the highway suddenly after about 15 minutes the engine light came on stating "Engine Overheating - idle engine." The car decreased speed to about 40mph in a 60mph speed zone and then continued to decrease to 20mph with black smoke excessively blowing out of the exhaust and then a rattling /knocking sound continued from the engine until the car stopped in which I was able to pull over to the side emergency lane. My safety was at risk due to the car's sudden decrease in speed to a stop on a busy and crowded highway. I have been on the highway at least 5-6 other times in which the car almost stops on a busy expressway. I have brought the car to the GM dealership on several occasions in which I received 2 recall letters: one September 2019 (regarding the evaporative emissions purge valve does not properly close) and another recall letter November 2021 (regarding a condition that could cause the turbo charger to fail due to a sticking wastegate actuator linkage) from GM describing that there were recalls on my 2016 Buick Encore. After bringing the car to the GM dealership where I purchased the car, I explained that the engine will almost come to a stop. I described that it was very frightening to drive the car like this. The service center did complete repairs however the stalling engine continued and I continued to bring the car to the dealer complaining of this concern each time. The vehicle was not inspected by the police or insurance representatives. The Engine light sensor would continue to appear on the dash in which I brought this to the service department's attention at the GM Dealership. The GM dealership tried to correct the engine's problem but never succeeded, therefore the engine was defective and unsafe to be driving.
Corrective Action:
On Wednesday February 27, 2024 while driving on the highway suddenly after about 15 minutes the engine light came on stating "Engine Overheating - idle engine." The car decreased speed to about 40mph in a 60mph speed zone and then continued to decrease to 20mph with black smoke excessively blowing out of the exhaust and then a rattling /knocking sound continued from the engine until the car stopped in which I was able to pull over to the side emergency lane. My safety was at risk due to the car's sudden decrease in speed to a stop on a busy and crowded highway. I have been on the highway at least 5-6 other times in which the car almost stops on a busy expressway. I have brought the car to the GM dealership on several occasions in which I received 2 recall letters: one September 2019 (regarding the evaporative emissions purge valve does not properly close) and another recall letter November 2021 (regarding a condition that could cause the turbo charger to fail due to a sticking wastegate actuator linkage) from GM describing that there were recalls on my 2016 Buick Encore. After bringing the car to the GM dealership where I purchased the car, I explained that the engine will almost come to a stop. I described that it was very frightening to drive the car like this. The service center did complete repairs however the stalling engine continued and I continued to bring the car to the dealer complaining of this concern each time. The vehicle was not inspected by the police or insurance representatives. The Engine light sensor would continue to appear on the dash in which I brought this to the service department's attention at the GM Dealership. The GM dealership tried to correct the engine's problem but never succeeded, therefore the engine was defective and unsafe to be driving.
Additional Notes:
On Wednesday February 27, 2024 while driving on the highway suddenly after about 15 minutes the engine light came on stating "Engine Overheating - idle engine." The car decreased speed to about 40mph in a 60mph speed zone and then continued to decrease to 20mph with black smoke excessively blowing out of the exhaust and then a rattling /knocking sound continued from the engine until the car stopped in which I was able to pull over to the side emergency lane. My safety was at risk due to the car's sudden decrease in speed to a stop on a busy and crowded highway. I have been on the highway at least 5-6 other times in which the car almost stops on a busy expressway. I have brought the car to the GM dealership on several occasions in which I received 2 recall letters: one September 2019 (regarding the evaporative emissions purge valve does not properly close) and another recall letter November 2021 (regarding a condition that could cause the turbo charger to fail due to a sticking wastegate actuator linkage) from GM describing that there were recalls on my 2016 Buick Encore. After bringing the car to the GM dealership where I purchased the car, I explained that the engine will almost come to a stop. I described that it was very frightening to drive the car like this. The service center did complete repairs however the stalling engine continued and I continued to bring the car to the dealer complaining of this concern each time. The vehicle was not inspected by the police or insurance representatives. The Engine light sensor would continue to appear on the dash in which I brought this to the service department's attention at the GM Dealership. The GM dealership tried to correct the engine's problem but never succeeded, therefore the engine was defective and unsafe to be driving.
Mfg Campaign: 11575106
Recall Date: Mar 2, 2024
General Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Buick Encore. The contact stated while pulling out of the driveway, the vehicle made an abnormally loud sound and the engine seized. Several unknown warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the engine had failed due to a failure with the oil pump. The manufacturer was notified of the failure and informed the contact that the vehicle needed to be towed to the dealer for diagnostic testing. The vehicle was towed to the dealer, where it was diagnosed and determined that the engine needed to be replaced. The manufacturer informed the contact that a portion of the cost of the repair would be covered. The vehicle was not repaired. The failure mileage was approximately 58,500.
Corrective Action:
The contact owns a 2016 Buick Encore. The contact stated while pulling out of the driveway, the vehicle made an abnormally loud sound and the engine seized. Several unknown warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the engine had failed due to a failure with the oil pump. The manufacturer was notified of the failure and informed the contact that the vehicle needed to be towed to the dealer for diagnostic testing. The vehicle was towed to the dealer, where it was diagnosed and determined that the engine needed to be replaced. The manufacturer informed the contact that a portion of the cost of the repair would be covered. The vehicle was not repaired. The failure mileage was approximately 58,500.
Additional Notes:
The contact owns a 2016 Buick Encore. The contact stated while pulling out of the driveway, the vehicle made an abnormally loud sound and the engine seized. Several unknown warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the engine had failed due to a failure with the oil pump. The manufacturer was notified of the failure and informed the contact that the vehicle needed to be towed to the dealer for diagnostic testing. The vehicle was towed to the dealer, where it was diagnosed and determined that the engine needed to be replaced. The manufacturer informed the contact that a portion of the cost of the repair would be covered. The vehicle was not repaired. The failure mileage was approximately 58,500.
Mfg Campaign: 11565869
Recall Date: Jan 16, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Buick Encore. The contact stated while pulling out of the driveway, the vehicle made an abnormally loud sound and the engine seized. Several unknown warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the engine had failed due to a failure with the oil pump. The manufacturer was notified of the failure and informed the contact that the vehicle needed to be towed to the dealer for diagnostic testing. The vehicle was towed to the dealer, where it was diagnosed and determined that the engine needed to be replaced. The manufacturer informed the contact that a portion of the cost of the repair would be covered. The vehicle was not repaired. The failure mileage was approximately 58,500.
Corrective Action:
The contact owns a 2016 Buick Encore. The contact stated while pulling out of the driveway, the vehicle made an abnormally loud sound and the engine seized. Several unknown warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the engine had failed due to a failure with the oil pump. The manufacturer was notified of the failure and informed the contact that the vehicle needed to be towed to the dealer for diagnostic testing. The vehicle was towed to the dealer, where it was diagnosed and determined that the engine needed to be replaced. The manufacturer informed the contact that a portion of the cost of the repair would be covered. The vehicle was not repaired. The failure mileage was approximately 58,500.
Additional Notes:
The contact owns a 2016 Buick Encore. The contact stated while pulling out of the driveway, the vehicle made an abnormally loud sound and the engine seized. Several unknown warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the engine had failed due to a failure with the oil pump. The manufacturer was notified of the failure and informed the contact that the vehicle needed to be towed to the dealer for diagnostic testing. The vehicle was towed to the dealer, where it was diagnosed and determined that the engine needed to be replaced. The manufacturer informed the contact that a portion of the cost of the repair would be covered. The vehicle was not repaired. The failure mileage was approximately 58,500.
Mfg Campaign: 11565869
Recall Date: Jan 16, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Buick Encore. The contact stated that while driving at an undisclosed speed, the vehicle accelerated independently before returning to normal functionality. The ABS warning light was illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2016 Buick Encore. The contact stated that while driving at an undisclosed speed, the vehicle accelerated independently before returning to normal functionality. The ABS warning light was illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2016 Buick Encore. The contact stated that while driving at an undisclosed speed, the vehicle accelerated independently before returning to normal functionality. The ABS warning light was illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Mfg Campaign: 11558987
Recall Date: Dec 7, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
2016 Buick Encore VIN # [XXX] with 67,584 miles. My car's check engine light came on. Upon checking the code at O'Reilly Auto I was told I had to see a mechanic as it showed code p0299, Turbo. I made an appointment at Garrigans Auto repair Shop, a reputable shop. After they inspected the SUV I was told the turbo had a crack and needed to be replaced. On 7/14/2023 I had the repairs done at a cost to me of $1,480.49 (attached). The car runs fine now. On 10/12/2023 I had another repair done on the car. This was the turbo emissions coolant line. While there, Thomas at the counter said he just received the notice of a "Special coverage [XXX] Turbocharger Replacement". I thanked him and contacted Buick. I talked to Diana and gave her my VIN number. She informed me of the extended coverage as long as my car was not more than 10 years old or more than 120,000 miles. My car has 67,584 miles (notice attached). She sent me the form and I filled it out and returned it (copy attached). The case number is [XXX] (attached). On 10/23/23 I received a call from Diane at Buick informing me my claim was denied. She said it was denied as it was not done at the dealership. If I had sustained a problem before Nov. 2021 I could file a claim but it had to be submitted by Nov. 2022. My work was done this year at a local shop. She said since it was not done at the dealership it was not covered. I told her I never knew of the 'special coverage' until after the work was done. She said it is not refundable. I asked for a supervisor who said the same thing. My issue is there is a serious malfunction of the turbo that could happen while I am driving down the interstate at 70 miles an hour only to have sudden reduced power or timing chain breakage causing serious damage to the car not to mention being hit from behind or when passing a semi due to loss of power or total engine malfunction (attached). Now I am contacting the NHTSA with my complaint. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 55
Corrective Action:
2016 Buick Encore VIN # [XXX] with 67,584 miles. My car's check engine light came on. Upon checking the code at O'Reilly Auto I was told I had to see a mechanic as it showed code p0299, Turbo. I made an appointment at Garrigans Auto repair Shop, a reputable shop. After they inspected the SUV I was told the turbo had a crack and needed to be replaced. On 7/14/2023 I had the repairs done at a cost to me of $1,480.49 (attached). The car runs fine now. On 10/12/2023 I had another repair done on the car. This was the turbo emissions coolant line. While there, Thomas at the counter said he just received the notice of a "Special coverage [XXX] Turbocharger Replacement". I thanked him and contacted Buick. I talked to Diana and gave her my VIN number. She informed me of the extended coverage as long as my car was not more than 10 years old or more than 120,000 miles. My car has 67,584 miles (notice attached). She sent me the form and I filled it out and returned it (copy attached). The case number is [XXX] (attached). On 10/23/23 I received a call from Diane at Buick informing me my claim was denied. She said it was denied as it was not done at the dealership. If I had sustained a problem before Nov. 2021 I could file a claim but it had to be submitted by Nov. 2022. My work was done this year at a local shop. She said since it was not done at the dealership it was not covered. I told her I never knew of the 'special coverage' until after the work was done. She said it is not refundable. I asked for a supervisor who said the same thing. My issue is there is a serious malfunction of the turbo that could happen while I am driving down the interstate at 70 miles an hour only to have sudden reduced power or timing chain breakage causing serious damage to the car not to mention being hit from behind or when passing a semi due to loss of power or total engine malfunction (attached). Now I am contacting the NHTSA with my complaint. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 55
Additional Notes:
2016 Buick Encore VIN # [XXX] with 67,584 miles. My car's check engine light came on. Upon checking the code at O'Reilly Auto I was told I had to see a mechanic as it showed code p0299, Turbo. I made an appointment at Garrigans Auto repair Shop, a reputable shop. After they inspected the SUV I was told the turbo had a crack and needed to be replaced. On 7/14/2023 I had the repairs done at a cost to me of $1,480.49 (attached). The car runs fine now. On 10/12/2023 I had another repair done on the car. This was the turbo emissions coolant line. While there, Thomas at the counter said he just received the notice of a "Special coverage [XXX] Turbocharger Replacement". I thanked him and contacted Buick. I talked to Diana and gave her my VIN number. She informed me of the extended coverage as long as my car was not more than 10 years old or more than 120,000 miles. My car has 67,584 miles (notice attached). She sent me the form and I filled it out and returned it (copy attached). The case number is [XXX] (attached). On 10/23/23 I received a call from Diane at Buick informing me my claim was denied. She said it was denied as it was not done at the dealership. If I had sustained a problem before Nov. 2021 I could file a claim but it had to be submitted by Nov. 2022. My work was done this year at a local shop. She said since it was not done at the dealership it was not covered. I told her I never knew of the 'special coverage' until after the work was done. She said it is not refundable. I asked for a supervisor who said the same thing. My issue is there is a serious malfunction of the turbo that could happen while I am driving down the interstate at 70 miles an hour only to have sudden reduced power or timing chain breakage causing serious damage to the car not to mention being hit from behind or when passing a semi due to loss of power or total engine malfunction (attached). Now I am contacting the NHTSA with my complaint. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 55
Mfg Campaign: 11553082
Recall Date: Nov 1, 2023
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
2016 Buick Encore VIN # [XXX] with 67,584 miles. My car's check engine light came on. Upon checking the code at O'Reilly Auto I was told I had to see a mechanic as it showed code p0299, Turbo. I made an appointment at Garrigans Auto repair Shop, a reputable shop. After they inspected the SUV I was told the turbo had a crack and needed to be replaced. On 7/14/2023 I had the repairs done at a cost to me of $1,480.49 (attached). The car runs fine now. On 10/12/2023 I had another repair done on the car. This was the turbo emissions coolant line. While there, Thomas at the counter said he just received the notice of a "Special coverage [XXX] Turbocharger Replacement". I thanked him and contacted Buick. I talked to Diana and gave her my VIN number. She informed me of the extended coverage as long as my car was not more than 10 years old or more than 120,000 miles. My car has 67,584 miles (notice attached). She sent me the form and I filled it out and returned it (copy attached). The case number is [XXX] (attached). On 10/23/23 I received a call from Diane at Buick informing me my claim was denied. She said it was denied as it was not done at the dealership. If I had sustained a problem before Nov. 2021 I could file a claim but it had to be submitted by Nov. 2022. My work was done this year at a local shop. She said since it was not done at the dealership it was not covered. I told her I never knew of the 'special coverage' until after the work was done. She said it is not refundable. I asked for a supervisor who said the same thing. My issue is there is a serious malfunction of the turbo that could happen while I am driving down the interstate at 70 miles an hour only to have sudden reduced power or timing chain breakage causing serious damage to the car not to mention being hit from behind or when passing a semi due to loss of power or total engine malfunction (attached). Now I am contacting the NHTSA with my complaint. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 55
Corrective Action:
2016 Buick Encore VIN # [XXX] with 67,584 miles. My car's check engine light came on. Upon checking the code at O'Reilly Auto I was told I had to see a mechanic as it showed code p0299, Turbo. I made an appointment at Garrigans Auto repair Shop, a reputable shop. After they inspected the SUV I was told the turbo had a crack and needed to be replaced. On 7/14/2023 I had the repairs done at a cost to me of $1,480.49 (attached). The car runs fine now. On 10/12/2023 I had another repair done on the car. This was the turbo emissions coolant line. While there, Thomas at the counter said he just received the notice of a "Special coverage [XXX] Turbocharger Replacement". I thanked him and contacted Buick. I talked to Diana and gave her my VIN number. She informed me of the extended coverage as long as my car was not more than 10 years old or more than 120,000 miles. My car has 67,584 miles (notice attached). She sent me the form and I filled it out and returned it (copy attached). The case number is [XXX] (attached). On 10/23/23 I received a call from Diane at Buick informing me my claim was denied. She said it was denied as it was not done at the dealership. If I had sustained a problem before Nov. 2021 I could file a claim but it had to be submitted by Nov. 2022. My work was done this year at a local shop. She said since it was not done at the dealership it was not covered. I told her I never knew of the 'special coverage' until after the work was done. She said it is not refundable. I asked for a supervisor who said the same thing. My issue is there is a serious malfunction of the turbo that could happen while I am driving down the interstate at 70 miles an hour only to have sudden reduced power or timing chain breakage causing serious damage to the car not to mention being hit from behind or when passing a semi due to loss of power or total engine malfunction (attached). Now I am contacting the NHTSA with my complaint. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 55
Additional Notes:
2016 Buick Encore VIN # [XXX] with 67,584 miles. My car's check engine light came on. Upon checking the code at O'Reilly Auto I was told I had to see a mechanic as it showed code p0299, Turbo. I made an appointment at Garrigans Auto repair Shop, a reputable shop. After they inspected the SUV I was told the turbo had a crack and needed to be replaced. On 7/14/2023 I had the repairs done at a cost to me of $1,480.49 (attached). The car runs fine now. On 10/12/2023 I had another repair done on the car. This was the turbo emissions coolant line. While there, Thomas at the counter said he just received the notice of a "Special coverage [XXX] Turbocharger Replacement". I thanked him and contacted Buick. I talked to Diana and gave her my VIN number. She informed me of the extended coverage as long as my car was not more than 10 years old or more than 120,000 miles. My car has 67,584 miles (notice attached). She sent me the form and I filled it out and returned it (copy attached). The case number is [XXX] (attached). On 10/23/23 I received a call from Diane at Buick informing me my claim was denied. She said it was denied as it was not done at the dealership. If I had sustained a problem before Nov. 2021 I could file a claim but it had to be submitted by Nov. 2022. My work was done this year at a local shop. She said since it was not done at the dealership it was not covered. I told her I never knew of the 'special coverage' until after the work was done. She said it is not refundable. I asked for a supervisor who said the same thing. My issue is there is a serious malfunction of the turbo that could happen while I am driving down the interstate at 70 miles an hour only to have sudden reduced power or timing chain breakage causing serious damage to the car not to mention being hit from behind or when passing a semi due to loss of power or total engine malfunction (attached). Now I am contacting the NHTSA with my complaint. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 55
Mfg Campaign: 11553082
Recall Date: Nov 1, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Turbocharger failed which can eventually cause engine seizure. Independent mechanic diagnosed and repaired after Buick dealer told me I was out of warranty. After repair I located a letter from Buick with my vin number on it dated November 2021 (after my warranty expiration) confirmed that the turbocharger might fail and they would replace free of charge within 10 yrs or 120,000 miles of vehicle purchase. Prior to incident of turbocharger fail, my vehicle alerted me with with a loud tone of "Engine overheat, engine Idle" - all the engine oil and coolant ran out while driving.. Mechanic replaced water outlet, then a short time later service engine light came on with code for turbocharger failure.
Corrective Action:
Turbocharger failed which can eventually cause engine seizure. Independent mechanic diagnosed and repaired after Buick dealer told me I was out of warranty. After repair I located a letter from Buick with my vin number on it dated November 2021 (after my warranty expiration) confirmed that the turbocharger might fail and they would replace free of charge within 10 yrs or 120,000 miles of vehicle purchase. Prior to incident of turbocharger fail, my vehicle alerted me with with a loud tone of "Engine overheat, engine Idle" - all the engine oil and coolant ran out while driving.. Mechanic replaced water outlet, then a short time later service engine light came on with code for turbocharger failure.
Additional Notes:
Turbocharger failed which can eventually cause engine seizure. Independent mechanic diagnosed and repaired after Buick dealer told me I was out of warranty. After repair I located a letter from Buick with my vin number on it dated November 2021 (after my warranty expiration) confirmed that the turbocharger might fail and they would replace free of charge within 10 yrs or 120,000 miles of vehicle purchase. Prior to incident of turbocharger fail, my vehicle alerted me with with a loud tone of "Engine overheat, engine Idle" - all the engine oil and coolant ran out while driving.. Mechanic replaced water outlet, then a short time later service engine light came on with code for turbocharger failure.
Mfg Campaign: 11539716
Recall Date: Aug 21, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Buick Encore. The contact stated while driving 55 MPH, the vehicle accelerated independently with unknown warning lights illuminated. The vehicle started smoking and overheating. The contact was able to pull over on the side of the road and shut off the vehicle. The contact attempted to restart the vehicle however, the vehicle would not restart. The vehicle was towed to an independent mechanic to be diagnosed. The mechanic retrieved DTC codes: P0700, P0243, and P0333. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 123,000.
Corrective Action:
The contact owns a 2016 Buick Encore. The contact stated while driving 55 MPH, the vehicle accelerated independently with unknown warning lights illuminated. The vehicle started smoking and overheating. The contact was able to pull over on the side of the road and shut off the vehicle. The contact attempted to restart the vehicle however, the vehicle would not restart. The vehicle was towed to an independent mechanic to be diagnosed. The mechanic retrieved DTC codes: P0700, P0243, and P0333. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 123,000.
Additional Notes:
The contact owns a 2016 Buick Encore. The contact stated while driving 55 MPH, the vehicle accelerated independently with unknown warning lights illuminated. The vehicle started smoking and overheating. The contact was able to pull over on the side of the road and shut off the vehicle. The contact attempted to restart the vehicle however, the vehicle would not restart. The vehicle was towed to an independent mechanic to be diagnosed. The mechanic retrieved DTC codes: P0700, P0243, and P0333. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 123,000.
Mfg Campaign: 11532727
Recall Date: Jul 17, 2023
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I was on the Interstate I80 in Bellevue Nebraska. While trying to accelerate, she started to slow down the check engine light came on as she was slowly losing speed exited the interstate, took it to auto repair service. Turbo charger needed to be replaced. This Buick encore had 56,726 miles.
Corrective Action:
I was on the Interstate I80 in Bellevue Nebraska. While trying to accelerate, she started to slow down the check engine light came on as she was slowly losing speed exited the interstate, took it to auto repair service. Turbo charger needed to be replaced. This Buick encore had 56,726 miles.
Additional Notes:
I was on the Interstate I80 in Bellevue Nebraska. While trying to accelerate, she started to slow down the check engine light came on as she was slowly losing speed exited the interstate, took it to auto repair service. Turbo charger needed to be replaced. This Buick encore had 56,726 miles.
Mfg Campaign: 11516860
Recall Date: Apr 13, 2023
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
My drivers side door began to have a few small bubbles around the handle. I took it in and found out the door was rusting from the inside. Rain was getting in and rusting the sound bar. I paid $350 only to find out that the bubbles began to reappear in a few days. When the Buick Dealer took it back it, they discovered the problem. They said it was rusting inside the the door and that I needed a new door and that it was covered under corrosion. I want my $350 back due to the fact that it was covered and I never should have to pay $350.
Corrective Action:
My drivers side door began to have a few small bubbles around the handle. I took it in and found out the door was rusting from the inside. Rain was getting in and rusting the sound bar. I paid $350 only to find out that the bubbles began to reappear in a few days. When the Buick Dealer took it back it, they discovered the problem. They said it was rusting inside the the door and that I needed a new door and that it was covered under corrosion. I want my $350 back due to the fact that it was covered and I never should have to pay $350.
Additional Notes:
My drivers side door began to have a few small bubbles around the handle. I took it in and found out the door was rusting from the inside. Rain was getting in and rusting the sound bar. I paid $350 only to find out that the bubbles began to reappear in a few days. When the Buick Dealer took it back it, they discovered the problem. They said it was rusting inside the the door and that I needed a new door and that it was covered under corrosion. I want my $350 back due to the fact that it was covered and I never should have to pay $350.
Mfg Campaign: 11507341
Recall Date: Feb 15, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My car read that the side detection system went offline, shortly after every warning light on the dash came on and the entire car shut off going down the road.
Corrective Action:
My car read that the side detection system went offline, shortly after every warning light on the dash came on and the entire car shut off going down the road.
Additional Notes:
My car read that the side detection system went offline, shortly after every warning light on the dash came on and the entire car shut off going down the road.
Mfg Campaign: 11491905
Recall Date: Nov 2, 2022
General Motors, Llc
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
My car read that the side detection system went offline, shortly after every warning light on the dash came on and the entire car shut off going down the road.
Corrective Action:
My car read that the side detection system went offline, shortly after every warning light on the dash came on and the entire car shut off going down the road.
Additional Notes:
My car read that the side detection system went offline, shortly after every warning light on the dash came on and the entire car shut off going down the road.
Mfg Campaign: 11491905
Recall Date: Nov 2, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I was driving down the road and the car started cutting back, then it got real bad, has No power at all right in the middle of work hour traffic! The check engine light comes on then the traction light comes on, OnStar diagnostics sent email stating emissions system, stabil trac system and anti lock system My daughter was in the car we was in danger!!! I pay way too much for this car, I am on disability, fixed income! I have to have a way to go and get my daughter to school!!!
Corrective Action:
I was driving down the road and the car started cutting back, then it got real bad, has No power at all right in the middle of work hour traffic! The check engine light comes on then the traction light comes on, OnStar diagnostics sent email stating emissions system, stabil trac system and anti lock system My daughter was in the car we was in danger!!! I pay way too much for this car, I am on disability, fixed income! I have to have a way to go and get my daughter to school!!!
Additional Notes:
I was driving down the road and the car started cutting back, then it got real bad, has No power at all right in the middle of work hour traffic! The check engine light comes on then the traction light comes on, OnStar diagnostics sent email stating emissions system, stabil trac system and anti lock system My daughter was in the car we was in danger!!! I pay way too much for this car, I am on disability, fixed income! I have to have a way to go and get my daughter to school!!!
Mfg Campaign: 11484110
Recall Date: Sep 12, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The turbo malfunctioned and made it not possible for the car to accelerate on the freeway. My safety was put at risk because the car would no longer accelerate at the speed limit which meant I was going slower than traffic. It sounds like this is a common problem for these cars in this year and 2017. The vehicle has been checked out by a mechanic. Nothing appeared until after it happened then the check engine light was on. sources that this is a common problem for this vehicle https://www.carcomplaints.com/Buick/Encore/2016/engine/engine.shtml https://www.driveandreview.com/buick-encore-problems/ https://buickforums.com/forums/threads/2017-buick-encore-turbo-failure.52583/
Corrective Action:
The turbo malfunctioned and made it not possible for the car to accelerate on the freeway. My safety was put at risk because the car would no longer accelerate at the speed limit which meant I was going slower than traffic. It sounds like this is a common problem for these cars in this year and 2017. The vehicle has been checked out by a mechanic. Nothing appeared until after it happened then the check engine light was on. sources that this is a common problem for this vehicle https://www.carcomplaints.com/Buick/Encore/2016/engine/engine.shtml https://www.driveandreview.com/buick-encore-problems/ https://buickforums.com/forums/threads/2017-buick-encore-turbo-failure.52583/
Additional Notes:
The turbo malfunctioned and made it not possible for the car to accelerate on the freeway. My safety was put at risk because the car would no longer accelerate at the speed limit which meant I was going slower than traffic. It sounds like this is a common problem for these cars in this year and 2017. The vehicle has been checked out by a mechanic. Nothing appeared until after it happened then the check engine light was on. sources that this is a common problem for this vehicle https://www.carcomplaints.com/Buick/Encore/2016/engine/engine.shtml https://www.driveandreview.com/buick-encore-problems/ https://buickforums.com/forums/threads/2017-buick-encore-turbo-failure.52583/
Mfg Campaign: 11472613
Recall Date: Jul 6, 2022
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The airbags is displaying OFF despite who is sitting on it. It's been going on for about a year since start of COVID and it isn't turning ON. Also, the backup camera is not working properly and suddenly displaying very dark and not showing up properly.
Corrective Action:
The airbags is displaying OFF despite who is sitting on it. It's been going on for about a year since start of COVID and it isn't turning ON. Also, the backup camera is not working properly and suddenly displaying very dark and not showing up properly.
Additional Notes:
The airbags is displaying OFF despite who is sitting on it. It's been going on for about a year since start of COVID and it isn't turning ON. Also, the backup camera is not working properly and suddenly displaying very dark and not showing up properly.
Mfg Campaign: 11441171
Recall Date: Nov 21, 2021
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The airbags is displaying OFF despite who is sitting on it. It's been going on for about a year since start of COVID and it isn't turning ON. Also, the backup camera is not working properly and suddenly displaying very dark and not showing up properly.
Corrective Action:
The airbags is displaying OFF despite who is sitting on it. It's been going on for about a year since start of COVID and it isn't turning ON. Also, the backup camera is not working properly and suddenly displaying very dark and not showing up properly.
Additional Notes:
The airbags is displaying OFF despite who is sitting on it. It's been going on for about a year since start of COVID and it isn't turning ON. Also, the backup camera is not working properly and suddenly displaying very dark and not showing up properly.
Mfg Campaign: 11441171
Recall Date: Nov 21, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
In reference to this vehicle, I purchased this car from Burns Honda in February 2020. I replaced the battery less than a year of having this car. I then had my engine light come on and my car was skipping, it completely stopped while driving. Several times, it jumped when I would go over 65 MPH. I took it to the dealership that same night and they continued to tell me nothing was wrong with it. I have had electrical issues along with that. After back and forth for several days with Buick, they finally replaced the transmission. Fast forward to October of 2021, my engine light continues to go off and on and my car has been jumping on me.
Corrective Action:
In reference to this vehicle, I purchased this car from Burns Honda in February 2020. I replaced the battery less than a year of having this car. I then had my engine light come on and my car was skipping, it completely stopped while driving. Several times, it jumped when I would go over 65 MPH. I took it to the dealership that same night and they continued to tell me nothing was wrong with it. I have had electrical issues along with that. After back and forth for several days with Buick, they finally replaced the transmission. Fast forward to October of 2021, my engine light continues to go off and on and my car has been jumping on me.
Additional Notes:
In reference to this vehicle, I purchased this car from Burns Honda in February 2020. I replaced the battery less than a year of having this car. I then had my engine light come on and my car was skipping, it completely stopped while driving. Several times, it jumped when I would go over 65 MPH. I took it to the dealership that same night and they continued to tell me nothing was wrong with it. I have had electrical issues along with that. After back and forth for several days with Buick, they finally replaced the transmission. Fast forward to October of 2021, my engine light continues to go off and on and my car has been jumping on me.
Mfg Campaign: 11438060
Recall Date: Oct 25, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
In reference to this vehicle, I purchased this car from Burns Honda in February 2020. I replaced the battery less than a year of having this car. I then had my engine light come on and my car was skipping, it completely stopped while driving. Several times, it jumped when I would go over 65 MPH. I took it to the dealership that same night and they continued to tell me nothing was wrong with it. I have had electrical issues along with that. After back and forth for several days with Buick, they finally replaced the transmission. Fast forward to October of 2021, my engine light continues to go off and on and my car has been jumping on me.
Corrective Action:
In reference to this vehicle, I purchased this car from Burns Honda in February 2020. I replaced the battery less than a year of having this car. I then had my engine light come on and my car was skipping, it completely stopped while driving. Several times, it jumped when I would go over 65 MPH. I took it to the dealership that same night and they continued to tell me nothing was wrong with it. I have had electrical issues along with that. After back and forth for several days with Buick, they finally replaced the transmission. Fast forward to October of 2021, my engine light continues to go off and on and my car has been jumping on me.
Additional Notes:
In reference to this vehicle, I purchased this car from Burns Honda in February 2020. I replaced the battery less than a year of having this car. I then had my engine light come on and my car was skipping, it completely stopped while driving. Several times, it jumped when I would go over 65 MPH. I took it to the dealership that same night and they continued to tell me nothing was wrong with it. I have had electrical issues along with that. After back and forth for several days with Buick, they finally replaced the transmission. Fast forward to October of 2021, my engine light continues to go off and on and my car has been jumping on me.
Mfg Campaign: 11438060
Recall Date: Oct 25, 2021
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