Complaints & Recalls
Consumer Complaints
88 ComplaintsGeneral Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Chevrolet Encore. The contact stated that while operating the vehicle, the transmission malfunctioned while in first gear, and the vehicle hesitated to accelerate from being stationary. Additionally, the message "Stabilizer" was displayed. The cause of the failure was not yetbeen determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 147,000.
Corrective Action:
The contact owns a 2018 Chevrolet Encore. The contact stated that while operating the vehicle, the transmission malfunctioned while in first gear, and the vehicle hesitated to accelerate from being stationary. Additionally, the message "Stabilizer" was displayed. The cause of the failure was not yetbeen determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 147,000.
Additional Notes:
The contact owns a 2018 Chevrolet Encore. The contact stated that while operating the vehicle, the transmission malfunctioned while in first gear, and the vehicle hesitated to accelerate from being stationary. Additionally, the message "Stabilizer" was displayed. The cause of the failure was not yetbeen determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 147,000.
Mfg Campaign: 11668594
Recall Date: Jun 23, 2025
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
The contact owns a 2018 Chevrolet Encore. The contact stated that while operating the vehicle, the transmission malfunctioned while in first gear, and the vehicle hesitated to accelerate from being stationary. Additionally, the message "Stabilizer" was displayed. The cause of the failure was not yetbeen determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 147,000.
Corrective Action:
The contact owns a 2018 Chevrolet Encore. The contact stated that while operating the vehicle, the transmission malfunctioned while in first gear, and the vehicle hesitated to accelerate from being stationary. Additionally, the message "Stabilizer" was displayed. The cause of the failure was not yetbeen determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 147,000.
Additional Notes:
The contact owns a 2018 Chevrolet Encore. The contact stated that while operating the vehicle, the transmission malfunctioned while in first gear, and the vehicle hesitated to accelerate from being stationary. Additionally, the message "Stabilizer" was displayed. The cause of the failure was not yetbeen determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 147,000.
Mfg Campaign: 11668594
Recall Date: Jun 23, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Buick Encore. The contact stated while driving at undisclosed speeds, the vehicle was shaking abnormally with the check engine and stabili-trak warning lights illuminated. The contact pulled over to the side of the road and turned off and restarted the vehicle and the warning lights were cleared, and the vehicle drove normally. The contact stated that the failure was intermittent but was a recurring failure. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and replaced the ignition coils and spark plugs; however, the failure reoccurred. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 109,800.
Corrective Action:
The contact owns a 2018 Buick Encore. The contact stated while driving at undisclosed speeds, the vehicle was shaking abnormally with the check engine and stabili-trak warning lights illuminated. The contact pulled over to the side of the road and turned off and restarted the vehicle and the warning lights were cleared, and the vehicle drove normally. The contact stated that the failure was intermittent but was a recurring failure. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and replaced the ignition coils and spark plugs; however, the failure reoccurred. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 109,800.
Additional Notes:
The contact owns a 2018 Buick Encore. The contact stated while driving at undisclosed speeds, the vehicle was shaking abnormally with the check engine and stabili-trak warning lights illuminated. The contact pulled over to the side of the road and turned off and restarted the vehicle and the warning lights were cleared, and the vehicle drove normally. The contact stated that the failure was intermittent but was a recurring failure. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and replaced the ignition coils and spark plugs; however, the failure reoccurred. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 109,800.
Mfg Campaign: 11663984
Recall Date: May 30, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
While driving, my car began to glitch out. The screens started turning on and off, the doors began locking and unlocking, and I lost my ability to steer, brake, and accelerate. It caused me to run a red light and I almost got into a severe accident. This issue has occurred several times, and during more recent occasions the car has turned off completely while driving. There were no warning lights or messages indicating that something was wrong with the car, but sometimes when I turn the car back on, it says “calibrating.” If Buick has sold cars that are capable of losing complete control, this should be investigated immediately.
Corrective Action:
While driving, my car began to glitch out. The screens started turning on and off, the doors began locking and unlocking, and I lost my ability to steer, brake, and accelerate. It caused me to run a red light and I almost got into a severe accident. This issue has occurred several times, and during more recent occasions the car has turned off completely while driving. There were no warning lights or messages indicating that something was wrong with the car, but sometimes when I turn the car back on, it says “calibrating.” If Buick has sold cars that are capable of losing complete control, this should be investigated immediately.
Additional Notes:
While driving, my car began to glitch out. The screens started turning on and off, the doors began locking and unlocking, and I lost my ability to steer, brake, and accelerate. It caused me to run a red light and I almost got into a severe accident. This issue has occurred several times, and during more recent occasions the car has turned off completely while driving. There were no warning lights or messages indicating that something was wrong with the car, but sometimes when I turn the car back on, it says “calibrating.” If Buick has sold cars that are capable of losing complete control, this should be investigated immediately.
Mfg Campaign: 11661607
Recall Date: May 17, 2025
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
While driving, my car began to glitch out. The screens started turning on and off, the doors began locking and unlocking, and I lost my ability to steer, brake, and accelerate. It caused me to run a red light and I almost got into a severe accident. This issue has occurred several times, and during more recent occasions the car has turned off completely while driving. There were no warning lights or messages indicating that something was wrong with the car, but sometimes when I turn the car back on, it says “calibrating.” If Buick has sold cars that are capable of losing complete control, this should be investigated immediately.
Corrective Action:
While driving, my car began to glitch out. The screens started turning on and off, the doors began locking and unlocking, and I lost my ability to steer, brake, and accelerate. It caused me to run a red light and I almost got into a severe accident. This issue has occurred several times, and during more recent occasions the car has turned off completely while driving. There were no warning lights or messages indicating that something was wrong with the car, but sometimes when I turn the car back on, it says “calibrating.” If Buick has sold cars that are capable of losing complete control, this should be investigated immediately.
Additional Notes:
While driving, my car began to glitch out. The screens started turning on and off, the doors began locking and unlocking, and I lost my ability to steer, brake, and accelerate. It caused me to run a red light and I almost got into a severe accident. This issue has occurred several times, and during more recent occasions the car has turned off completely while driving. There were no warning lights or messages indicating that something was wrong with the car, but sometimes when I turn the car back on, it says “calibrating.” If Buick has sold cars that are capable of losing complete control, this should be investigated immediately.
Mfg Campaign: 11661607
Recall Date: May 17, 2025
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
While driving, my car began to glitch out. The screens started turning on and off, the doors began locking and unlocking, and I lost my ability to steer, brake, and accelerate. It caused me to run a red light and I almost got into a severe accident. This issue has occurred several times, and during more recent occasions the car has turned off completely while driving. There were no warning lights or messages indicating that something was wrong with the car, but sometimes when I turn the car back on, it says “calibrating.” If Buick has sold cars that are capable of losing complete control, this should be investigated immediately.
Corrective Action:
While driving, my car began to glitch out. The screens started turning on and off, the doors began locking and unlocking, and I lost my ability to steer, brake, and accelerate. It caused me to run a red light and I almost got into a severe accident. This issue has occurred several times, and during more recent occasions the car has turned off completely while driving. There were no warning lights or messages indicating that something was wrong with the car, but sometimes when I turn the car back on, it says “calibrating.” If Buick has sold cars that are capable of losing complete control, this should be investigated immediately.
Additional Notes:
While driving, my car began to glitch out. The screens started turning on and off, the doors began locking and unlocking, and I lost my ability to steer, brake, and accelerate. It caused me to run a red light and I almost got into a severe accident. This issue has occurred several times, and during more recent occasions the car has turned off completely while driving. There were no warning lights or messages indicating that something was wrong with the car, but sometimes when I turn the car back on, it says “calibrating.” If Buick has sold cars that are capable of losing complete control, this should be investigated immediately.
Mfg Campaign: 11661607
Recall Date: May 17, 2025
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
A deer came out of nowhere and I hit it head on. It totaled the car. The airbag did not go off
Corrective Action:
A deer came out of nowhere and I hit it head on. It totaled the car. The airbag did not go off
Additional Notes:
A deer came out of nowhere and I hit it head on. It totaled the car. The airbag did not go off
Mfg Campaign: 11649507
Recall Date: Mar 20, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
During normal driving the car would lose power. RPM's would drop and with engine sputtering. No trouble codes show up.
Corrective Action:
During normal driving the car would lose power. RPM's would drop and with engine sputtering. No trouble codes show up.
Additional Notes:
During normal driving the car would lose power. RPM's would drop and with engine sputtering. No trouble codes show up.
Mfg Campaign: 11642953
Recall Date: Feb 15, 2025
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
2018 Buick Encore has large area of peeled paint on hood. There is also bubbling unde driver side door handle. I was told the hood issue was to to defective paint and primer. I was also told the repair would be well over one thousand dollars. The car has never been in an accident or had any modification done.
Corrective Action:
2018 Buick Encore has large area of peeled paint on hood. There is also bubbling unde driver side door handle. I was told the hood issue was to to defective paint and primer. I was also told the repair would be well over one thousand dollars. The car has never been in an accident or had any modification done.
Additional Notes:
2018 Buick Encore has large area of peeled paint on hood. There is also bubbling unde driver side door handle. I was told the hood issue was to to defective paint and primer. I was also told the repair would be well over one thousand dollars. The car has never been in an accident or had any modification done.
Mfg Campaign: 11639617
Recall Date: Jan 30, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I have been alerted by General Motors, via a letter that I received in March, 2024, that, due to a defect, my car's (a 2018 model year Buick Encore) engine may have a "condition where the turbocharger could fail" and that "the engine may run rough or have reduced power." In the letter, they have offered "additional protection for the condition" if the "condition occurs...within 10 years of the date your car was originally placed in service or 120,000 miles...whichever occurs first." On [XXX], my car was at 126,819 miles, and had all of the symptoms of the issue that were described in the March 2024 letter ("the Malfunction Indicator Light (Check Engine Light) will illuminate and a diagnostic trouble code will set. Additionally, the engine may run rough or have reduced power.") On May 3, 2024, I contacted GM at the phone number provided in the March 2024 letter ((800) 521-7300.) I was told by the GM representative that, because I was "over the mileage", that any GM dealer would have to charge me a $130.00 Diagnostic Fee to diagnose the issue, and, that even after diagnosing, there was no guarantee that GM would fix the issue, because I was "over the mileage". The GM representative also said I could ask the dealer to waive the Diagnostic Fee, at the dealer's discretion. If, after paying the Diagnostic Fee, and if the Diagnostic Fee revealed that my car did have the "turbocharger fail condition", that I could THEN contact GM to see IF they would cover the repair cost. In May, 2024, my car was at about 128,000 miles. I contacted two GM dealers: Les Stanford Buick in Ferndale, MI, and James Martin Chevy in Detroit, MI. Both refused to waive the Diagnostic Fee. So, in other words: - GM has created a defective, potentially DANGEROUS product, that GM acknowledges is defective. - GM created a warranty extension in which GM arbitrarily extended the warranty mileage and time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I have been alerted by General Motors, via a letter that I received in March, 2024, that, due to a defect, my car's (a 2018 model year Buick Encore) engine may have a "condition where the turbocharger could fail" and that "the engine may run rough or have reduced power." In the letter, they have offered "additional protection for the condition" if the "condition occurs...within 10 years of the date your car was originally placed in service or 120,000 miles...whichever occurs first." On [XXX], my car was at 126,819 miles, and had all of the symptoms of the issue that were described in the March 2024 letter ("the Malfunction Indicator Light (Check Engine Light) will illuminate and a diagnostic trouble code will set. Additionally, the engine may run rough or have reduced power.") On May 3, 2024, I contacted GM at the phone number provided in the March 2024 letter ((800) 521-7300.) I was told by the GM representative that, because I was "over the mileage", that any GM dealer would have to charge me a $130.00 Diagnostic Fee to diagnose the issue, and, that even after diagnosing, there was no guarantee that GM would fix the issue, because I was "over the mileage". The GM representative also said I could ask the dealer to waive the Diagnostic Fee, at the dealer's discretion. If, after paying the Diagnostic Fee, and if the Diagnostic Fee revealed that my car did have the "turbocharger fail condition", that I could THEN contact GM to see IF they would cover the repair cost. In May, 2024, my car was at about 128,000 miles. I contacted two GM dealers: Les Stanford Buick in Ferndale, MI, and James Martin Chevy in Detroit, MI. Both refused to waive the Diagnostic Fee. So, in other words: - GM has created a defective, potentially DANGEROUS product, that GM acknowledges is defective. - GM created a warranty extension in which GM arbitrarily extended the warranty mileage and time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I have been alerted by General Motors, via a letter that I received in March, 2024, that, due to a defect, my car's (a 2018 model year Buick Encore) engine may have a "condition where the turbocharger could fail" and that "the engine may run rough or have reduced power." In the letter, they have offered "additional protection for the condition" if the "condition occurs...within 10 years of the date your car was originally placed in service or 120,000 miles...whichever occurs first." On [XXX], my car was at 126,819 miles, and had all of the symptoms of the issue that were described in the March 2024 letter ("the Malfunction Indicator Light (Check Engine Light) will illuminate and a diagnostic trouble code will set. Additionally, the engine may run rough or have reduced power.") On May 3, 2024, I contacted GM at the phone number provided in the March 2024 letter ((800) 521-7300.) I was told by the GM representative that, because I was "over the mileage", that any GM dealer would have to charge me a $130.00 Diagnostic Fee to diagnose the issue, and, that even after diagnosing, there was no guarantee that GM would fix the issue, because I was "over the mileage". The GM representative also said I could ask the dealer to waive the Diagnostic Fee, at the dealer's discretion. If, after paying the Diagnostic Fee, and if the Diagnostic Fee revealed that my car did have the "turbocharger fail condition", that I could THEN contact GM to see IF they would cover the repair cost. In May, 2024, my car was at about 128,000 miles. I contacted two GM dealers: Les Stanford Buick in Ferndale, MI, and James Martin Chevy in Detroit, MI. Both refused to waive the Diagnostic Fee. So, in other words: - GM has created a defective, potentially DANGEROUS product, that GM acknowledges is defective. - GM created a warranty extension in which GM arbitrarily extended the warranty mileage and time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11635370
Recall Date: Jan 10, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Buick Encore. The contact stated while the vehicle was parked, the contact's husband noticed there was oil leaking onto the ground underneath the vehicle. The contact’s husband, who is a certified mechanic, diagnosed the vehicle and determined that the failure was caused by a leaking oil cooler pipe. The contact was informed that the oil cooler pipe needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the leak was persistent. The manufacturer was made aware of the failure but provided no assistance. The contact referenced GMC recall 43210; however, the contact was informed that the VIN was not associated with the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 152,000.
Corrective Action:
The contact owns a 2018 Buick Encore. The contact stated while the vehicle was parked, the contact's husband noticed there was oil leaking onto the ground underneath the vehicle. The contact’s husband, who is a certified mechanic, diagnosed the vehicle and determined that the failure was caused by a leaking oil cooler pipe. The contact was informed that the oil cooler pipe needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the leak was persistent. The manufacturer was made aware of the failure but provided no assistance. The contact referenced GMC recall 43210; however, the contact was informed that the VIN was not associated with the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 152,000.
Additional Notes:
The contact owns a 2018 Buick Encore. The contact stated while the vehicle was parked, the contact's husband noticed there was oil leaking onto the ground underneath the vehicle. The contact’s husband, who is a certified mechanic, diagnosed the vehicle and determined that the failure was caused by a leaking oil cooler pipe. The contact was informed that the oil cooler pipe needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the leak was persistent. The manufacturer was made aware of the failure but provided no assistance. The contact referenced GMC recall 43210; however, the contact was informed that the VIN was not associated with the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 152,000.
Mfg Campaign: 11633066
Recall Date: Dec 30, 2024
General Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Buick Encore. The contact stated while the vehicle was parked, the contact's husband noticed there was oil leaking onto the ground underneath the vehicle. The contact’s husband, who is a certified mechanic, diagnosed the vehicle and determined that the failure was caused by a leaking oil cooler pipe. The contact was informed that the oil cooler pipe needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the leak was persistent. The manufacturer was made aware of the failure but provided no assistance. The contact referenced GMC recall 43210; however, the contact was informed that the VIN was not associated with the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 152,000.
Corrective Action:
The contact owns a 2018 Buick Encore. The contact stated while the vehicle was parked, the contact's husband noticed there was oil leaking onto the ground underneath the vehicle. The contact’s husband, who is a certified mechanic, diagnosed the vehicle and determined that the failure was caused by a leaking oil cooler pipe. The contact was informed that the oil cooler pipe needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the leak was persistent. The manufacturer was made aware of the failure but provided no assistance. The contact referenced GMC recall 43210; however, the contact was informed that the VIN was not associated with the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 152,000.
Additional Notes:
The contact owns a 2018 Buick Encore. The contact stated while the vehicle was parked, the contact's husband noticed there was oil leaking onto the ground underneath the vehicle. The contact’s husband, who is a certified mechanic, diagnosed the vehicle and determined that the failure was caused by a leaking oil cooler pipe. The contact was informed that the oil cooler pipe needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the leak was persistent. The manufacturer was made aware of the failure but provided no assistance. The contact referenced GMC recall 43210; however, the contact was informed that the VIN was not associated with the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 152,000.
Mfg Campaign: 11633066
Recall Date: Dec 30, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Overdrive recall and check engine lights is on. We were just informed about the recall from our mechanic
Corrective Action:
Overdrive recall and check engine lights is on. We were just informed about the recall from our mechanic
Additional Notes:
Overdrive recall and check engine lights is on. We were just informed about the recall from our mechanic
Mfg Campaign: 11629408
Recall Date: Dec 7, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Stalling and shuts off. Low power when accelerating. Car has been so slow to take off that when merging into on coming traffic I have to move to shoulder & then try again to prevent an accident. Coughs, putt & squeaking sounds.Car shakes while in park or not in motion. Check engine light on.
Corrective Action:
Stalling and shuts off. Low power when accelerating. Car has been so slow to take off that when merging into on coming traffic I have to move to shoulder & then try again to prevent an accident. Coughs, putt & squeaking sounds.Car shakes while in park or not in motion. Check engine light on.
Additional Notes:
Stalling and shuts off. Low power when accelerating. Car has been so slow to take off that when merging into on coming traffic I have to move to shoulder & then try again to prevent an accident. Coughs, putt & squeaking sounds.Car shakes while in park or not in motion. Check engine light on.
Mfg Campaign: 11615286
Recall Date: Sep 18, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Stalling and shuts off. Low power when accelerating. Car has been so slow to take off that when merging into on coming traffic I have to move to shoulder & then try again to prevent an accident. Coughs, putt & squeaking sounds.Car shakes while in park or not in motion. Check engine light on.
Corrective Action:
Stalling and shuts off. Low power when accelerating. Car has been so slow to take off that when merging into on coming traffic I have to move to shoulder & then try again to prevent an accident. Coughs, putt & squeaking sounds.Car shakes while in park or not in motion. Check engine light on.
Additional Notes:
Stalling and shuts off. Low power when accelerating. Car has been so slow to take off that when merging into on coming traffic I have to move to shoulder & then try again to prevent an accident. Coughs, putt & squeaking sounds.Car shakes while in park or not in motion. Check engine light on.
Mfg Campaign: 11615286
Recall Date: Sep 18, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
There are many Buick Encores, including 2018 that have a problem with acceleator position sensors. My car’s vin # shows that it does not have this notice, and thus no problem. However, in July this 2018 Buick Encore went into ‘limp mode, check engine light came on. Code for problem was 2138 (accelerator Pedal Position Sensor) The initial dealer solution was to apply dielectric grease. However, this ‘cure’ lasted . 15 miles, when it went into limp mode,,, again check engine icon came on THIS is very dangerous, as it cannot accelerate and from a stop, it does not move until a minute later… that is so frightening, I again took it to the deaer, same code of P2138, and now they recommend the accelerator pedal positon sensor replacement…. THIS is identical to the problems with the other Encores, This is a severe safety issue, and the rest of the 2018 Buick Encores should be included for notification AND repair .
Corrective Action:
There are many Buick Encores, including 2018 that have a problem with acceleator position sensors. My car’s vin # shows that it does not have this notice, and thus no problem. However, in July this 2018 Buick Encore went into ‘limp mode, check engine light came on. Code for problem was 2138 (accelerator Pedal Position Sensor) The initial dealer solution was to apply dielectric grease. However, this ‘cure’ lasted . 15 miles, when it went into limp mode,,, again check engine icon came on THIS is very dangerous, as it cannot accelerate and from a stop, it does not move until a minute later… that is so frightening, I again took it to the deaer, same code of P2138, and now they recommend the accelerator pedal positon sensor replacement…. THIS is identical to the problems with the other Encores, This is a severe safety issue, and the rest of the 2018 Buick Encores should be included for notification AND repair .
Additional Notes:
There are many Buick Encores, including 2018 that have a problem with acceleator position sensors. My car’s vin # shows that it does not have this notice, and thus no problem. However, in July this 2018 Buick Encore went into ‘limp mode, check engine light came on. Code for problem was 2138 (accelerator Pedal Position Sensor) The initial dealer solution was to apply dielectric grease. However, this ‘cure’ lasted . 15 miles, when it went into limp mode,,, again check engine icon came on THIS is very dangerous, as it cannot accelerate and from a stop, it does not move until a minute later… that is so frightening, I again took it to the deaer, same code of P2138, and now they recommend the accelerator pedal positon sensor replacement…. THIS is identical to the problems with the other Encores, This is a severe safety issue, and the rest of the 2018 Buick Encores should be included for notification AND repair .
Mfg Campaign: 11612619
Recall Date: Sep 4, 2024
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2018 Buick Encore. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power, power steering, and brake functionality. The vehicle began to shake, and the brakes and steering wheel became inoperable. The check engine warning light was illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The vehicle was taken back to the local dealer, where the mechanic test drove the vehicle but was unable to duplicate the failure. While driving, the fan failed to turn off. The vehicle was taken to the local dealer Orange Buick GMC (3883 W Colonial Dr, Orlando, FL 32808), where it was diagnosed that the coil and relay needed to be replaced. The vehicle was repaired, but the failure recurred. The contact stated that while driving the vehicle failed to accelerate above 65 MPH. The brake pedal was depressed but the vehicle failed to respond. The vehicle was taken back to another local dealer, Gettel Chevrolet Buick GMC (1901 Tamiami Trl, Punta Gorda, FL 33950), where it was diagnosed that the fan, relay, and spark plugs needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed the contact about repairing the vehicle and the process for reimbursement. The failure mileage was approximately 20,000. The VIN was not available.
Corrective Action:
The contact owns a 2018 Buick Encore. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power, power steering, and brake functionality. The vehicle began to shake, and the brakes and steering wheel became inoperable. The check engine warning light was illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The vehicle was taken back to the local dealer, where the mechanic test drove the vehicle but was unable to duplicate the failure. While driving, the fan failed to turn off. The vehicle was taken to the local dealer Orange Buick GMC (3883 W Colonial Dr, Orlando, FL 32808), where it was diagnosed that the coil and relay needed to be replaced. The vehicle was repaired, but the failure recurred. The contact stated that while driving the vehicle failed to accelerate above 65 MPH. The brake pedal was depressed but the vehicle failed to respond. The vehicle was taken back to another local dealer, Gettel Chevrolet Buick GMC (1901 Tamiami Trl, Punta Gorda, FL 33950), where it was diagnosed that the fan, relay, and spark plugs needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed the contact about repairing the vehicle and the process for reimbursement. The failure mileage was approximately 20,000. The VIN was not available.
Additional Notes:
The contact owns a 2018 Buick Encore. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power, power steering, and brake functionality. The vehicle began to shake, and the brakes and steering wheel became inoperable. The check engine warning light was illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The vehicle was taken back to the local dealer, where the mechanic test drove the vehicle but was unable to duplicate the failure. While driving, the fan failed to turn off. The vehicle was taken to the local dealer Orange Buick GMC (3883 W Colonial Dr, Orlando, FL 32808), where it was diagnosed that the coil and relay needed to be replaced. The vehicle was repaired, but the failure recurred. The contact stated that while driving the vehicle failed to accelerate above 65 MPH. The brake pedal was depressed but the vehicle failed to respond. The vehicle was taken back to another local dealer, Gettel Chevrolet Buick GMC (1901 Tamiami Trl, Punta Gorda, FL 33950), where it was diagnosed that the fan, relay, and spark plugs needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed the contact about repairing the vehicle and the process for reimbursement. The failure mileage was approximately 20,000. The VIN was not available.
Mfg Campaign: 11607573
Recall Date: Aug 9, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Buick Encore. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power, power steering, and brake functionality. The vehicle began to shake, and the brakes and steering wheel became inoperable. The check engine warning light was illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The vehicle was taken back to the local dealer, where the mechanic test drove the vehicle but was unable to duplicate the failure. While driving, the fan failed to turn off. The vehicle was taken to the local dealer Orange Buick GMC (3883 W Colonial Dr, Orlando, FL 32808), where it was diagnosed that the coil and relay needed to be replaced. The vehicle was repaired, but the failure recurred. The contact stated that while driving the vehicle failed to accelerate above 65 MPH. The brake pedal was depressed but the vehicle failed to respond. The vehicle was taken back to another local dealer, Gettel Chevrolet Buick GMC (1901 Tamiami Trl, Punta Gorda, FL 33950), where it was diagnosed that the fan, relay, and spark plugs needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed the contact about repairing the vehicle and the process for reimbursement. The failure mileage was approximately 20,000. The VIN was not available.
Corrective Action:
The contact owns a 2018 Buick Encore. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power, power steering, and brake functionality. The vehicle began to shake, and the brakes and steering wheel became inoperable. The check engine warning light was illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The vehicle was taken back to the local dealer, where the mechanic test drove the vehicle but was unable to duplicate the failure. While driving, the fan failed to turn off. The vehicle was taken to the local dealer Orange Buick GMC (3883 W Colonial Dr, Orlando, FL 32808), where it was diagnosed that the coil and relay needed to be replaced. The vehicle was repaired, but the failure recurred. The contact stated that while driving the vehicle failed to accelerate above 65 MPH. The brake pedal was depressed but the vehicle failed to respond. The vehicle was taken back to another local dealer, Gettel Chevrolet Buick GMC (1901 Tamiami Trl, Punta Gorda, FL 33950), where it was diagnosed that the fan, relay, and spark plugs needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed the contact about repairing the vehicle and the process for reimbursement. The failure mileage was approximately 20,000. The VIN was not available.
Additional Notes:
The contact owns a 2018 Buick Encore. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power, power steering, and brake functionality. The vehicle began to shake, and the brakes and steering wheel became inoperable. The check engine warning light was illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The vehicle was taken back to the local dealer, where the mechanic test drove the vehicle but was unable to duplicate the failure. While driving, the fan failed to turn off. The vehicle was taken to the local dealer Orange Buick GMC (3883 W Colonial Dr, Orlando, FL 32808), where it was diagnosed that the coil and relay needed to be replaced. The vehicle was repaired, but the failure recurred. The contact stated that while driving the vehicle failed to accelerate above 65 MPH. The brake pedal was depressed but the vehicle failed to respond. The vehicle was taken back to another local dealer, Gettel Chevrolet Buick GMC (1901 Tamiami Trl, Punta Gorda, FL 33950), where it was diagnosed that the fan, relay, and spark plugs needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed the contact about repairing the vehicle and the process for reimbursement. The failure mileage was approximately 20,000. The VIN was not available.
Mfg Campaign: 11607573
Recall Date: Aug 9, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2018 Buick Encore. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power, power steering, and brake functionality. The vehicle began to shake, and the brakes and steering wheel became inoperable. The check engine warning light was illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The vehicle was taken back to the local dealer, where the mechanic test drove the vehicle but was unable to duplicate the failure. While driving, the fan failed to turn off. The vehicle was taken to the local dealer Orange Buick GMC (3883 W Colonial Dr, Orlando, FL 32808), where it was diagnosed that the coil and relay needed to be replaced. The vehicle was repaired, but the failure recurred. The contact stated that while driving the vehicle failed to accelerate above 65 MPH. The brake pedal was depressed but the vehicle failed to respond. The vehicle was taken back to another local dealer, Gettel Chevrolet Buick GMC (1901 Tamiami Trl, Punta Gorda, FL 33950), where it was diagnosed that the fan, relay, and spark plugs needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed the contact about repairing the vehicle and the process for reimbursement. The failure mileage was approximately 20,000. The VIN was not available.
Corrective Action:
The contact owns a 2018 Buick Encore. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power, power steering, and brake functionality. The vehicle began to shake, and the brakes and steering wheel became inoperable. The check engine warning light was illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The vehicle was taken back to the local dealer, where the mechanic test drove the vehicle but was unable to duplicate the failure. While driving, the fan failed to turn off. The vehicle was taken to the local dealer Orange Buick GMC (3883 W Colonial Dr, Orlando, FL 32808), where it was diagnosed that the coil and relay needed to be replaced. The vehicle was repaired, but the failure recurred. The contact stated that while driving the vehicle failed to accelerate above 65 MPH. The brake pedal was depressed but the vehicle failed to respond. The vehicle was taken back to another local dealer, Gettel Chevrolet Buick GMC (1901 Tamiami Trl, Punta Gorda, FL 33950), where it was diagnosed that the fan, relay, and spark plugs needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed the contact about repairing the vehicle and the process for reimbursement. The failure mileage was approximately 20,000. The VIN was not available.
Additional Notes:
The contact owns a 2018 Buick Encore. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power, power steering, and brake functionality. The vehicle began to shake, and the brakes and steering wheel became inoperable. The check engine warning light was illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The vehicle was taken back to the local dealer, where the mechanic test drove the vehicle but was unable to duplicate the failure. While driving, the fan failed to turn off. The vehicle was taken to the local dealer Orange Buick GMC (3883 W Colonial Dr, Orlando, FL 32808), where it was diagnosed that the coil and relay needed to be replaced. The vehicle was repaired, but the failure recurred. The contact stated that while driving the vehicle failed to accelerate above 65 MPH. The brake pedal was depressed but the vehicle failed to respond. The vehicle was taken back to another local dealer, Gettel Chevrolet Buick GMC (1901 Tamiami Trl, Punta Gorda, FL 33950), where it was diagnosed that the fan, relay, and spark plugs needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed the contact about repairing the vehicle and the process for reimbursement. The failure mileage was approximately 20,000. The VIN was not available.
Mfg Campaign: 11607573
Recall Date: Aug 9, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Turbo charger has A leak, dealer stated they knew it had a leak but they couldn't find it. All they did was clear the code. My car has A check engine light, and a trouble code of PO299, does not maintain proper speed, has issues with acceleration.
Corrective Action:
Turbo charger has A leak, dealer stated they knew it had a leak but they couldn't find it. All they did was clear the code. My car has A check engine light, and a trouble code of PO299, does not maintain proper speed, has issues with acceleration.
Additional Notes:
Turbo charger has A leak, dealer stated they knew it had a leak but they couldn't find it. All they did was clear the code. My car has A check engine light, and a trouble code of PO299, does not maintain proper speed, has issues with acceleration.
Mfg Campaign: 11606926
Recall Date: Aug 6, 2024
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