Complaints & Recalls
Consumer Complaints
88 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Feel like the car is loosing drive/power and not accelerating. I was driving and the engine light started flashing. No power to go up the hill, it could have gone backwards. Car does not accelerate made a whirring noise when it was turned off. Dangerous situation. Service Bulletin #N212338400
Corrective Action:
Feel like the car is loosing drive/power and not accelerating. I was driving and the engine light started flashing. No power to go up the hill, it could have gone backwards. Car does not accelerate made a whirring noise when it was turned off. Dangerous situation. Service Bulletin #N212338400
Additional Notes:
Feel like the car is loosing drive/power and not accelerating. I was driving and the engine light started flashing. No power to go up the hill, it could have gone backwards. Car does not accelerate made a whirring noise when it was turned off. Dangerous situation. Service Bulletin #N212338400
Mfg Campaign: 11472397
Recall Date: Jul 5, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2018 Buick Encore. The contact stated while driving 35 mph, she depressed the brake pedal but it failed to stop the vehicle, causing her to rear-end a truck. The contact stated no warning light was illuminated. The air bags did not deploy. The contact did not sustain any injuries nor sought medical attention. A police report was filed. The contact was able to continue driving to her destination. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The vehicle was taken to a collision center and had the front bumper repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 15,000.
Corrective Action:
The contact owns a 2018 Buick Encore. The contact stated while driving 35 mph, she depressed the brake pedal but it failed to stop the vehicle, causing her to rear-end a truck. The contact stated no warning light was illuminated. The air bags did not deploy. The contact did not sustain any injuries nor sought medical attention. A police report was filed. The contact was able to continue driving to her destination. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The vehicle was taken to a collision center and had the front bumper repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 15,000.
Additional Notes:
The contact owns a 2018 Buick Encore. The contact stated while driving 35 mph, she depressed the brake pedal but it failed to stop the vehicle, causing her to rear-end a truck. The contact stated no warning light was illuminated. The air bags did not deploy. The contact did not sustain any injuries nor sought medical attention. A police report was filed. The contact was able to continue driving to her destination. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The vehicle was taken to a collision center and had the front bumper repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 15,000.
Mfg Campaign: 11471693
Recall Date: Jun 30, 2022
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2018 Buick Encore. The contact stated while driving 35 mph, she depressed the brake pedal but it failed to stop the vehicle, causing her to rear-end a truck. The contact stated no warning light was illuminated. The air bags did not deploy. The contact did not sustain any injuries nor sought medical attention. A police report was filed. The contact was able to continue driving to her destination. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The vehicle was taken to a collision center and had the front bumper repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 15,000.
Corrective Action:
The contact owns a 2018 Buick Encore. The contact stated while driving 35 mph, she depressed the brake pedal but it failed to stop the vehicle, causing her to rear-end a truck. The contact stated no warning light was illuminated. The air bags did not deploy. The contact did not sustain any injuries nor sought medical attention. A police report was filed. The contact was able to continue driving to her destination. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The vehicle was taken to a collision center and had the front bumper repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 15,000.
Additional Notes:
The contact owns a 2018 Buick Encore. The contact stated while driving 35 mph, she depressed the brake pedal but it failed to stop the vehicle, causing her to rear-end a truck. The contact stated no warning light was illuminated. The air bags did not deploy. The contact did not sustain any injuries nor sought medical attention. A police report was filed. The contact was able to continue driving to her destination. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The vehicle was taken to a collision center and had the front bumper repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 15,000.
Mfg Campaign: 11471693
Recall Date: Jun 30, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Turbo charger malfunction. Confirmed by dealership and had to be replaced. Stabilitrak malfunction. Car is stalling out at a red light or stop sign, and/or jerking hard. Stalled out in middle of an intersection with my children in the car. Ongoing problem.
Corrective Action:
Turbo charger malfunction. Confirmed by dealership and had to be replaced. Stabilitrak malfunction. Car is stalling out at a red light or stop sign, and/or jerking hard. Stalled out in middle of an intersection with my children in the car. Ongoing problem.
Additional Notes:
Turbo charger malfunction. Confirmed by dealership and had to be replaced. Stabilitrak malfunction. Car is stalling out at a red light or stop sign, and/or jerking hard. Stalled out in middle of an intersection with my children in the car. Ongoing problem.
Mfg Campaign: 11471666
Recall Date: Jun 29, 2022
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Turbo charger malfunction. Confirmed by dealership and had to be replaced. Stabilitrak malfunction. Car is stalling out at a red light or stop sign, and/or jerking hard. Stalled out in middle of an intersection with my children in the car. Ongoing problem.
Corrective Action:
Turbo charger malfunction. Confirmed by dealership and had to be replaced. Stabilitrak malfunction. Car is stalling out at a red light or stop sign, and/or jerking hard. Stalled out in middle of an intersection with my children in the car. Ongoing problem.
Additional Notes:
Turbo charger malfunction. Confirmed by dealership and had to be replaced. Stabilitrak malfunction. Car is stalling out at a red light or stop sign, and/or jerking hard. Stalled out in middle of an intersection with my children in the car. Ongoing problem.
Mfg Campaign: 11471666
Recall Date: Jun 29, 2022
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Stabilitrak warning comes on and car stalls out. Passenger seat belt doesn't clip person in correctly.
Corrective Action:
Stabilitrak warning comes on and car stalls out. Passenger seat belt doesn't clip person in correctly.
Additional Notes:
Stabilitrak warning comes on and car stalls out. Passenger seat belt doesn't clip person in correctly.
Mfg Campaign: 11470352
Recall Date: Jun 21, 2022
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
Stabilitrak warning comes on and car stalls out. Passenger seat belt doesn't clip person in correctly.
Corrective Action:
Stabilitrak warning comes on and car stalls out. Passenger seat belt doesn't clip person in correctly.
Additional Notes:
Stabilitrak warning comes on and car stalls out. Passenger seat belt doesn't clip person in correctly.
Mfg Campaign: 11470352
Recall Date: Jun 21, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Stabilitrak warning comes on and car stalls out. Passenger seat belt doesn't clip person in correctly.
Corrective Action:
Stabilitrak warning comes on and car stalls out. Passenger seat belt doesn't clip person in correctly.
Additional Notes:
Stabilitrak warning comes on and car stalls out. Passenger seat belt doesn't clip person in correctly.
Mfg Campaign: 11470352
Recall Date: Jun 21, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My vehicle would not start and I had no control over the computerized system.
Corrective Action:
My vehicle would not start and I had no control over the computerized system.
Additional Notes:
My vehicle would not start and I had no control over the computerized system.
Mfg Campaign: 11468559
Recall Date: Jun 10, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
My vehicle would not start and I had no control over the computerized system.
Corrective Action:
My vehicle would not start and I had no control over the computerized system.
Additional Notes:
My vehicle would not start and I had no control over the computerized system.
Mfg Campaign: 11468559
Recall Date: Jun 10, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Currently my vehicle has issue with dash board and instrument panel getting hot to the touch after driving for approximatly an hour also causing an odor. The heater/ac stays on continuesly never turns off and the heating up issue exists with either temperature.
Corrective Action:
Currently my vehicle has issue with dash board and instrument panel getting hot to the touch after driving for approximatly an hour also causing an odor. The heater/ac stays on continuesly never turns off and the heating up issue exists with either temperature.
Additional Notes:
Currently my vehicle has issue with dash board and instrument panel getting hot to the touch after driving for approximatly an hour also causing an odor. The heater/ac stays on continuesly never turns off and the heating up issue exists with either temperature.
Mfg Campaign: 11464153
Recall Date: May 11, 2022
General Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS
Potential Consequences:
The contact owns a 2018 Buick Encore. The contact stated while driving at various speeds, the check engine warning light would illuminate as the average miles per gallon decreased. The vehicle was taken to the dealer who stated that the clamps for the turbo hoses were loose. The clamps and hoses were realigned and tightened. The contact stated that the failure recurred 2 months later. The vehicle was taken back to the dealer and the same diagnosis along with a red thread failure. The clamps were realigned and tightened again. The contact stated that the air filter hose was also loose. The manufacturer was not made aware of the failure. The approximate failure mileage was 54,000.
Corrective Action:
The contact owns a 2018 Buick Encore. The contact stated while driving at various speeds, the check engine warning light would illuminate as the average miles per gallon decreased. The vehicle was taken to the dealer who stated that the clamps for the turbo hoses were loose. The clamps and hoses were realigned and tightened. The contact stated that the failure recurred 2 months later. The vehicle was taken back to the dealer and the same diagnosis along with a red thread failure. The clamps were realigned and tightened again. The contact stated that the air filter hose was also loose. The manufacturer was not made aware of the failure. The approximate failure mileage was 54,000.
Additional Notes:
The contact owns a 2018 Buick Encore. The contact stated while driving at various speeds, the check engine warning light would illuminate as the average miles per gallon decreased. The vehicle was taken to the dealer who stated that the clamps for the turbo hoses were loose. The clamps and hoses were realigned and tightened. The contact stated that the failure recurred 2 months later. The vehicle was taken back to the dealer and the same diagnosis along with a red thread failure. The clamps were realigned and tightened again. The contact stated that the air filter hose was also loose. The manufacturer was not made aware of the failure. The approximate failure mileage was 54,000.
Mfg Campaign: 11434883
Recall Date: Sep 29, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Twice I was driving my car going about 35-45 mikes an hour. My car started to shake along with a loud humming sound. I lost my power steering and brakes. The over drive light was flashing both on the right under radio and on the dash. The RPMs started racing as well one time for sure. I was able to get to the side of the road and hit the emergency brake at the same time put it into park. I was so scared. I waited a few minutes turned it back on and drove around a parking lot before I ventured home.The second time I was close to home and drove it home 10 miles an hour. Since then I am extremely scared to drive my car. Being a nurse I NEED MY CAR. I took it to Sterling Buick in Venice. They ran a diagnostic test and it showed nothing. They drove it and of course it did not do it. There suggestion was for me to trade it in. They charged me and sent me on my way. They fixed something with my AC. When I droved the car days later my fiance called to tell me that there was something now leaking from the bottom of my car and took pictures of the brown pink color fluid dripping from undermeath the car. I called Buick. They suggested they would give me On Star for 6 months!!! REALLY!!! I they want to beable to find me in a ditch. I can not in good concious trade that car in knowing what has happened. If someone does not have the hinsight to beable to stop it they can be killled or kill someone else! The first time it happened I had my kids in the car and they were screaming. The second time I had 2 friends with me.
Corrective Action:
Twice I was driving my car going about 35-45 mikes an hour. My car started to shake along with a loud humming sound. I lost my power steering and brakes. The over drive light was flashing both on the right under radio and on the dash. The RPMs started racing as well one time for sure. I was able to get to the side of the road and hit the emergency brake at the same time put it into park. I was so scared. I waited a few minutes turned it back on and drove around a parking lot before I ventured home.The second time I was close to home and drove it home 10 miles an hour. Since then I am extremely scared to drive my car. Being a nurse I NEED MY CAR. I took it to Sterling Buick in Venice. They ran a diagnostic test and it showed nothing. They drove it and of course it did not do it. There suggestion was for me to trade it in. They charged me and sent me on my way. They fixed something with my AC. When I droved the car days later my fiance called to tell me that there was something now leaking from the bottom of my car and took pictures of the brown pink color fluid dripping from undermeath the car. I called Buick. They suggested they would give me On Star for 6 months!!! REALLY!!! I they want to beable to find me in a ditch. I can not in good concious trade that car in knowing what has happened. If someone does not have the hinsight to beable to stop it they can be killled or kill someone else! The first time it happened I had my kids in the car and they were screaming. The second time I had 2 friends with me.
Additional Notes:
Twice I was driving my car going about 35-45 mikes an hour. My car started to shake along with a loud humming sound. I lost my power steering and brakes. The over drive light was flashing both on the right under radio and on the dash. The RPMs started racing as well one time for sure. I was able to get to the side of the road and hit the emergency brake at the same time put it into park. I was so scared. I waited a few minutes turned it back on and drove around a parking lot before I ventured home.The second time I was close to home and drove it home 10 miles an hour. Since then I am extremely scared to drive my car. Being a nurse I NEED MY CAR. I took it to Sterling Buick in Venice. They ran a diagnostic test and it showed nothing. They drove it and of course it did not do it. There suggestion was for me to trade it in. They charged me and sent me on my way. They fixed something with my AC. When I droved the car days later my fiance called to tell me that there was something now leaking from the bottom of my car and took pictures of the brown pink color fluid dripping from undermeath the car. I called Buick. They suggested they would give me On Star for 6 months!!! REALLY!!! I they want to beable to find me in a ditch. I can not in good concious trade that car in knowing what has happened. If someone does not have the hinsight to beable to stop it they can be killled or kill someone else! The first time it happened I had my kids in the car and they were screaming. The second time I had 2 friends with me.
Mfg Campaign: 11430872
Recall Date: Aug 28, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Twice I was driving my car going about 35-45 mikes an hour. My car started to shake along with a loud humming sound. I lost my power steering and brakes. The over drive light was flashing both on the right under radio and on the dash. The RPMs started racing as well one time for sure. I was able to get to the side of the road and hit the emergency brake at the same time put it into park. I was so scared. I waited a few minutes turned it back on and drove around a parking lot before I ventured home.The second time I was close to home and drove it home 10 miles an hour. Since then I am extremely scared to drive my car. Being a nurse I NEED MY CAR. I took it to Sterling Buick in Venice. They ran a diagnostic test and it showed nothing. They drove it and of course it did not do it. There suggestion was for me to trade it in. They charged me and sent me on my way. They fixed something with my AC. When I droved the car days later my fiance called to tell me that there was something now leaking from the bottom of my car and took pictures of the brown pink color fluid dripping from undermeath the car. I called Buick. They suggested they would give me On Star for 6 months!!! REALLY!!! I they want to beable to find me in a ditch. I can not in good concious trade that car in knowing what has happened. If someone does not have the hinsight to beable to stop it they can be killled or kill someone else! The first time it happened I had my kids in the car and they were screaming. The second time I had 2 friends with me.
Corrective Action:
Twice I was driving my car going about 35-45 mikes an hour. My car started to shake along with a loud humming sound. I lost my power steering and brakes. The over drive light was flashing both on the right under radio and on the dash. The RPMs started racing as well one time for sure. I was able to get to the side of the road and hit the emergency brake at the same time put it into park. I was so scared. I waited a few minutes turned it back on and drove around a parking lot before I ventured home.The second time I was close to home and drove it home 10 miles an hour. Since then I am extremely scared to drive my car. Being a nurse I NEED MY CAR. I took it to Sterling Buick in Venice. They ran a diagnostic test and it showed nothing. They drove it and of course it did not do it. There suggestion was for me to trade it in. They charged me and sent me on my way. They fixed something with my AC. When I droved the car days later my fiance called to tell me that there was something now leaking from the bottom of my car and took pictures of the brown pink color fluid dripping from undermeath the car. I called Buick. They suggested they would give me On Star for 6 months!!! REALLY!!! I they want to beable to find me in a ditch. I can not in good concious trade that car in knowing what has happened. If someone does not have the hinsight to beable to stop it they can be killled or kill someone else! The first time it happened I had my kids in the car and they were screaming. The second time I had 2 friends with me.
Additional Notes:
Twice I was driving my car going about 35-45 mikes an hour. My car started to shake along with a loud humming sound. I lost my power steering and brakes. The over drive light was flashing both on the right under radio and on the dash. The RPMs started racing as well one time for sure. I was able to get to the side of the road and hit the emergency brake at the same time put it into park. I was so scared. I waited a few minutes turned it back on and drove around a parking lot before I ventured home.The second time I was close to home and drove it home 10 miles an hour. Since then I am extremely scared to drive my car. Being a nurse I NEED MY CAR. I took it to Sterling Buick in Venice. They ran a diagnostic test and it showed nothing. They drove it and of course it did not do it. There suggestion was for me to trade it in. They charged me and sent me on my way. They fixed something with my AC. When I droved the car days later my fiance called to tell me that there was something now leaking from the bottom of my car and took pictures of the brown pink color fluid dripping from undermeath the car. I called Buick. They suggested they would give me On Star for 6 months!!! REALLY!!! I they want to beable to find me in a ditch. I can not in good concious trade that car in knowing what has happened. If someone does not have the hinsight to beable to stop it they can be killled or kill someone else! The first time it happened I had my kids in the car and they were screaming. The second time I had 2 friends with me.
Mfg Campaign: 11430872
Recall Date: Aug 28, 2021
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
Twice I was driving my car going about 35-45 mikes an hour. My car started to shake along with a loud humming sound. I lost my power steering and brakes. The over drive light was flashing both on the right under radio and on the dash. The RPMs started racing as well one time for sure. I was able to get to the side of the road and hit the emergency brake at the same time put it into park. I was so scared. I waited a few minutes turned it back on and drove around a parking lot before I ventured home.The second time I was close to home and drove it home 10 miles an hour. Since then I am extremely scared to drive my car. Being a nurse I NEED MY CAR. I took it to Sterling Buick in Venice. They ran a diagnostic test and it showed nothing. They drove it and of course it did not do it. There suggestion was for me to trade it in. They charged me and sent me on my way. They fixed something with my AC. When I droved the car days later my fiance called to tell me that there was something now leaking from the bottom of my car and took pictures of the brown pink color fluid dripping from undermeath the car. I called Buick. They suggested they would give me On Star for 6 months!!! REALLY!!! I they want to beable to find me in a ditch. I can not in good concious trade that car in knowing what has happened. If someone does not have the hinsight to beable to stop it they can be killled or kill someone else! The first time it happened I had my kids in the car and they were screaming. The second time I had 2 friends with me.
Corrective Action:
Twice I was driving my car going about 35-45 mikes an hour. My car started to shake along with a loud humming sound. I lost my power steering and brakes. The over drive light was flashing both on the right under radio and on the dash. The RPMs started racing as well one time for sure. I was able to get to the side of the road and hit the emergency brake at the same time put it into park. I was so scared. I waited a few minutes turned it back on and drove around a parking lot before I ventured home.The second time I was close to home and drove it home 10 miles an hour. Since then I am extremely scared to drive my car. Being a nurse I NEED MY CAR. I took it to Sterling Buick in Venice. They ran a diagnostic test and it showed nothing. They drove it and of course it did not do it. There suggestion was for me to trade it in. They charged me and sent me on my way. They fixed something with my AC. When I droved the car days later my fiance called to tell me that there was something now leaking from the bottom of my car and took pictures of the brown pink color fluid dripping from undermeath the car. I called Buick. They suggested they would give me On Star for 6 months!!! REALLY!!! I they want to beable to find me in a ditch. I can not in good concious trade that car in knowing what has happened. If someone does not have the hinsight to beable to stop it they can be killled or kill someone else! The first time it happened I had my kids in the car and they were screaming. The second time I had 2 friends with me.
Additional Notes:
Twice I was driving my car going about 35-45 mikes an hour. My car started to shake along with a loud humming sound. I lost my power steering and brakes. The over drive light was flashing both on the right under radio and on the dash. The RPMs started racing as well one time for sure. I was able to get to the side of the road and hit the emergency brake at the same time put it into park. I was so scared. I waited a few minutes turned it back on and drove around a parking lot before I ventured home.The second time I was close to home and drove it home 10 miles an hour. Since then I am extremely scared to drive my car. Being a nurse I NEED MY CAR. I took it to Sterling Buick in Venice. They ran a diagnostic test and it showed nothing. They drove it and of course it did not do it. There suggestion was for me to trade it in. They charged me and sent me on my way. They fixed something with my AC. When I droved the car days later my fiance called to tell me that there was something now leaking from the bottom of my car and took pictures of the brown pink color fluid dripping from undermeath the car. I called Buick. They suggested they would give me On Star for 6 months!!! REALLY!!! I they want to beable to find me in a ditch. I can not in good concious trade that car in knowing what has happened. If someone does not have the hinsight to beable to stop it they can be killled or kill someone else! The first time it happened I had my kids in the car and they were screaming. The second time I had 2 friends with me.
Mfg Campaign: 11430872
Recall Date: Aug 28, 2021
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact's girlfriend owns a 2018 Buick Encore. The contact stated while his girlfriend was driving 35 mph, the vehicle inadvertently shifted to neutral and all the door latches unlocked independently. The contact stated that there was no warning light illuminated. The driver continued driving to her destination. The contact stated he also experienced the same failure while driving up a hill. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The contact stated that the failure persisted. The contact also took the vehicle to O'Meara Buick GMC (2000 W. 104th Ave, Thornton, CO 80234, (720) 712-0951) and the mechanic was unable to duplicate the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 800.
Corrective Action:
The contact's girlfriend owns a 2018 Buick Encore. The contact stated while his girlfriend was driving 35 mph, the vehicle inadvertently shifted to neutral and all the door latches unlocked independently. The contact stated that there was no warning light illuminated. The driver continued driving to her destination. The contact stated he also experienced the same failure while driving up a hill. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The contact stated that the failure persisted. The contact also took the vehicle to O'Meara Buick GMC (2000 W. 104th Ave, Thornton, CO 80234, (720) 712-0951) and the mechanic was unable to duplicate the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 800.
Additional Notes:
The contact's girlfriend owns a 2018 Buick Encore. The contact stated while his girlfriend was driving 35 mph, the vehicle inadvertently shifted to neutral and all the door latches unlocked independently. The contact stated that there was no warning light illuminated. The driver continued driving to her destination. The contact stated he also experienced the same failure while driving up a hill. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The contact stated that the failure persisted. The contact also took the vehicle to O'Meara Buick GMC (2000 W. 104th Ave, Thornton, CO 80234, (720) 712-0951) and the mechanic was unable to duplicate the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 800.
Mfg Campaign: 11426458
Recall Date: Jul 26, 2021
General Motors, Llc
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
The contact's girlfriend owns a 2018 Buick Encore. The contact stated while his girlfriend was driving 35 mph, the vehicle inadvertently shifted to neutral and all the door latches unlocked independently. The contact stated that there was no warning light illuminated. The driver continued driving to her destination. The contact stated he also experienced the same failure while driving up a hill. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The contact stated that the failure persisted. The contact also took the vehicle to O'Meara Buick GMC (2000 W. 104th Ave, Thornton, CO 80234, (720) 712-0951) and the mechanic was unable to duplicate the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 800.
Corrective Action:
The contact's girlfriend owns a 2018 Buick Encore. The contact stated while his girlfriend was driving 35 mph, the vehicle inadvertently shifted to neutral and all the door latches unlocked independently. The contact stated that there was no warning light illuminated. The driver continued driving to her destination. The contact stated he also experienced the same failure while driving up a hill. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The contact stated that the failure persisted. The contact also took the vehicle to O'Meara Buick GMC (2000 W. 104th Ave, Thornton, CO 80234, (720) 712-0951) and the mechanic was unable to duplicate the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 800.
Additional Notes:
The contact's girlfriend owns a 2018 Buick Encore. The contact stated while his girlfriend was driving 35 mph, the vehicle inadvertently shifted to neutral and all the door latches unlocked independently. The contact stated that there was no warning light illuminated. The driver continued driving to her destination. The contact stated he also experienced the same failure while driving up a hill. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The contact stated that the failure persisted. The contact also took the vehicle to O'Meara Buick GMC (2000 W. 104th Ave, Thornton, CO 80234, (720) 712-0951) and the mechanic was unable to duplicate the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 800.
Mfg Campaign: 11426458
Recall Date: Jul 26, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Unknown. On Highway total loss of power, unable to steer.
Corrective Action:
Unknown. On Highway total loss of power, unable to steer.
Additional Notes:
Unknown. On Highway total loss of power, unable to steer.
Mfg Campaign: 11423879
Recall Date: Jul 8, 2021
General Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact's sister owns a 2018 Buick Encore. The contact stated while driving at various speeds, the vehicle inadvertently loss motive power without warning. The vehicle would restart independently and resumed normal operation. The contact had taken the vehicle to a dealer to be diagnosed. The mechanic determined that the turbocharger assembly was defective. The vehicle was repaired. The contact was also informed that the antifreeze had been burning within the engine however, no additional repairs were performed. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was unknown.
Corrective Action:
The contact's sister owns a 2018 Buick Encore. The contact stated while driving at various speeds, the vehicle inadvertently loss motive power without warning. The vehicle would restart independently and resumed normal operation. The contact had taken the vehicle to a dealer to be diagnosed. The mechanic determined that the turbocharger assembly was defective. The vehicle was repaired. The contact was also informed that the antifreeze had been burning within the engine however, no additional repairs were performed. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was unknown.
Additional Notes:
The contact's sister owns a 2018 Buick Encore. The contact stated while driving at various speeds, the vehicle inadvertently loss motive power without warning. The vehicle would restart independently and resumed normal operation. The contact had taken the vehicle to a dealer to be diagnosed. The mechanic determined that the turbocharger assembly was defective. The vehicle was repaired. The contact was also informed that the antifreeze had been burning within the engine however, no additional repairs were performed. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was unknown.
Mfg Campaign: 11418310
Recall Date: May 24, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
WITH ESTIMATING MY MONTHS OVER A SPAN OF 4 MONTHS I HAD MY TURBO CHARGER REPLACEDBECAUSE IT HAD GONE BAD. I WAS OUT OF TOWN THE LIGHT CAME ON. AND WHEN I RETURN I TOOK IT TO THE SHOP THEY DIAGNOSE IT AND SAID IT WAS A TURBO CHARGER. I HAD AN EXTENDED WARRANTY ON THE CAR SO THEY REPLACE THE TURBO CHARGER WITH NO PROBLEMS GIVE ME A RENTAL WITH NO PROBLEMS EVERYTHING WAS COVERED.. AND A MONTH AND A HALF LATER MY ENGINE LIGHT CAME ON AND I REPLACED THE PURGE VALVE ANOTHER MONTH OR SO LATER THE ENGINE LIGHT CAME BACK ON AND IT WAS A TURBO CHARGER GONE BAD AGAIN. IT TOOK ABOUT WEEK TO FIND OUT WHY THE TURBO CHARGE WENT BAD. THEY FINALLY SAID IT HAD SOMETHING TO DO WITH THE RETURN AND SUPPLY LINE LIKE THERE WAS NO LUBRICATION COMING THROUGH A HOSE TTHAT RUNS TO THE TURBO CHARGE. THIS IS THE ONLY PLACE THAT I'VE HAD MY OIL CHANGE SINCE I BOUGHT THE CAR FROM KING CADILLAC BUICK GMC. I WENT ONE OTHER PLACE ONE OTHER TIME AND THAT WAS IT.I WONDER WHY THEY DID NOT CHECK THE SUPPLY LINE WHEN THEY CHANGE THE TURBOCHARGER THE FIRST TIME IS THAT NOT A PART OF CHANGING THE TURBO CHARGE. I WAS TOLD THAT THEY HAVE SEEN THIS ISSUE BEFORE BUT NOT A LOT.WHEN THIS FIRST HAPPENED I WAS ON INTERSTATE 40 ON MY WAY TO WAS TO SALEM NORTH CAROLINA. AND I NOTICED A DECLINE WHEN I WENT TO CELEBRATE ON THE GAS. WHEN IT HAPPENED THE SECOND TIME I WAS RIDING TO CHURCH HERE IN MY HOMETOWN AND THE ENGINE LIGHT CAME ON AND JUST RIDING AROUND HELL IS AS IF THE CAR DID NOT WANT TO GO LIKE I WOULD GIVE IT TO GAS AND IT WOULD HESITATE OR NOT WANT TO DRIVE.
Corrective Action:
WITH ESTIMATING MY MONTHS OVER A SPAN OF 4 MONTHS I HAD MY TURBO CHARGER REPLACEDBECAUSE IT HAD GONE BAD. I WAS OUT OF TOWN THE LIGHT CAME ON. AND WHEN I RETURN I TOOK IT TO THE SHOP THEY DIAGNOSE IT AND SAID IT WAS A TURBO CHARGER. I HAD AN EXTENDED WARRANTY ON THE CAR SO THEY REPLACE THE TURBO CHARGER WITH NO PROBLEMS GIVE ME A RENTAL WITH NO PROBLEMS EVERYTHING WAS COVERED.. AND A MONTH AND A HALF LATER MY ENGINE LIGHT CAME ON AND I REPLACED THE PURGE VALVE ANOTHER MONTH OR SO LATER THE ENGINE LIGHT CAME BACK ON AND IT WAS A TURBO CHARGER GONE BAD AGAIN. IT TOOK ABOUT WEEK TO FIND OUT WHY THE TURBO CHARGE WENT BAD. THEY FINALLY SAID IT HAD SOMETHING TO DO WITH THE RETURN AND SUPPLY LINE LIKE THERE WAS NO LUBRICATION COMING THROUGH A HOSE TTHAT RUNS TO THE TURBO CHARGE. THIS IS THE ONLY PLACE THAT I'VE HAD MY OIL CHANGE SINCE I BOUGHT THE CAR FROM KING CADILLAC BUICK GMC. I WENT ONE OTHER PLACE ONE OTHER TIME AND THAT WAS IT.I WONDER WHY THEY DID NOT CHECK THE SUPPLY LINE WHEN THEY CHANGE THE TURBOCHARGER THE FIRST TIME IS THAT NOT A PART OF CHANGING THE TURBO CHARGE. I WAS TOLD THAT THEY HAVE SEEN THIS ISSUE BEFORE BUT NOT A LOT.WHEN THIS FIRST HAPPENED I WAS ON INTERSTATE 40 ON MY WAY TO WAS TO SALEM NORTH CAROLINA. AND I NOTICED A DECLINE WHEN I WENT TO CELEBRATE ON THE GAS. WHEN IT HAPPENED THE SECOND TIME I WAS RIDING TO CHURCH HERE IN MY HOMETOWN AND THE ENGINE LIGHT CAME ON AND JUST RIDING AROUND HELL IS AS IF THE CAR DID NOT WANT TO GO LIKE I WOULD GIVE IT TO GAS AND IT WOULD HESITATE OR NOT WANT TO DRIVE.
Additional Notes:
WITH ESTIMATING MY MONTHS OVER A SPAN OF 4 MONTHS I HAD MY TURBO CHARGER REPLACEDBECAUSE IT HAD GONE BAD. I WAS OUT OF TOWN THE LIGHT CAME ON. AND WHEN I RETURN I TOOK IT TO THE SHOP THEY DIAGNOSE IT AND SAID IT WAS A TURBO CHARGER. I HAD AN EXTENDED WARRANTY ON THE CAR SO THEY REPLACE THE TURBO CHARGER WITH NO PROBLEMS GIVE ME A RENTAL WITH NO PROBLEMS EVERYTHING WAS COVERED.. AND A MONTH AND A HALF LATER MY ENGINE LIGHT CAME ON AND I REPLACED THE PURGE VALVE ANOTHER MONTH OR SO LATER THE ENGINE LIGHT CAME BACK ON AND IT WAS A TURBO CHARGER GONE BAD AGAIN. IT TOOK ABOUT WEEK TO FIND OUT WHY THE TURBO CHARGE WENT BAD. THEY FINALLY SAID IT HAD SOMETHING TO DO WITH THE RETURN AND SUPPLY LINE LIKE THERE WAS NO LUBRICATION COMING THROUGH A HOSE TTHAT RUNS TO THE TURBO CHARGE. THIS IS THE ONLY PLACE THAT I'VE HAD MY OIL CHANGE SINCE I BOUGHT THE CAR FROM KING CADILLAC BUICK GMC. I WENT ONE OTHER PLACE ONE OTHER TIME AND THAT WAS IT.I WONDER WHY THEY DID NOT CHECK THE SUPPLY LINE WHEN THEY CHANGE THE TURBOCHARGER THE FIRST TIME IS THAT NOT A PART OF CHANGING THE TURBO CHARGE. I WAS TOLD THAT THEY HAVE SEEN THIS ISSUE BEFORE BUT NOT A LOT.WHEN THIS FIRST HAPPENED I WAS ON INTERSTATE 40 ON MY WAY TO WAS TO SALEM NORTH CAROLINA. AND I NOTICED A DECLINE WHEN I WENT TO CELEBRATE ON THE GAS. WHEN IT HAPPENED THE SECOND TIME I WAS RIDING TO CHURCH HERE IN MY HOMETOWN AND THE ENGINE LIGHT CAME ON AND JUST RIDING AROUND HELL IS AS IF THE CAR DID NOT WANT TO GO LIKE I WOULD GIVE IT TO GAS AND IT WOULD HESITATE OR NOT WANT TO DRIVE.
Mfg Campaign: 11389714
Recall Date: Jan 25, 2021
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury