Complaints & Recalls
Consumer Complaints
88 ComplaintsGeneral Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
AIR BAGS DID NOT DEPLOY WHEN VEICHLE WAS HIT FROM BEHIND. 2 PEOPLE WHERE INJURED.
Corrective Action:
AIR BAGS DID NOT DEPLOY WHEN VEICHLE WAS HIT FROM BEHIND. 2 PEOPLE WHERE INJURED.
Additional Notes:
AIR BAGS DID NOT DEPLOY WHEN VEICHLE WAS HIT FROM BEHIND. 2 PEOPLE WHERE INJURED.
Mfg Campaign: 11190048
Recall Date: Mar 19, 2019
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
AIRBAGS DID NOT DEPLOY UPON AUTO ACCIDENT. IMPACT AREA WAS FRONT CORNER FENDER ON PASSENGER SIDE. POSSIBLE GAS RELEASED INTO PASSENGER SIDE OF CABIN SMELLED 'ELECTRICAL' AND 'SMOKE' FILLED PASSENGER FOOTBOARD AREA. NO LOSS OF COOLANT FROM CAR TO EXPLAIN SMOKE. AIRBAG WARNING LIGHT REMAINS ON DASHBOARD DISPLAY. CAR WAS TRAVELING AT NORMAL HIGHWAY SPEED 30-35MPH, BRAKES APPLIED, THEN CRASHED INTO A TURNING CAR IN FRONT - TURNING FROM PASSENGER TO DRIVER DIRECTION.
Corrective Action:
AIRBAGS DID NOT DEPLOY UPON AUTO ACCIDENT. IMPACT AREA WAS FRONT CORNER FENDER ON PASSENGER SIDE. POSSIBLE GAS RELEASED INTO PASSENGER SIDE OF CABIN SMELLED 'ELECTRICAL' AND 'SMOKE' FILLED PASSENGER FOOTBOARD AREA. NO LOSS OF COOLANT FROM CAR TO EXPLAIN SMOKE. AIRBAG WARNING LIGHT REMAINS ON DASHBOARD DISPLAY. CAR WAS TRAVELING AT NORMAL HIGHWAY SPEED 30-35MPH, BRAKES APPLIED, THEN CRASHED INTO A TURNING CAR IN FRONT - TURNING FROM PASSENGER TO DRIVER DIRECTION.
Additional Notes:
AIRBAGS DID NOT DEPLOY UPON AUTO ACCIDENT. IMPACT AREA WAS FRONT CORNER FENDER ON PASSENGER SIDE. POSSIBLE GAS RELEASED INTO PASSENGER SIDE OF CABIN SMELLED 'ELECTRICAL' AND 'SMOKE' FILLED PASSENGER FOOTBOARD AREA. NO LOSS OF COOLANT FROM CAR TO EXPLAIN SMOKE. AIRBAG WARNING LIGHT REMAINS ON DASHBOARD DISPLAY. CAR WAS TRAVELING AT NORMAL HIGHWAY SPEED 30-35MPH, BRAKES APPLIED, THEN CRASHED INTO A TURNING CAR IN FRONT - TURNING FROM PASSENGER TO DRIVER DIRECTION.
Mfg Campaign: 11180594
Recall Date: Feb 17, 2019
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
DURING FIRST SNOW OF THE SEASON HERE IN PA, HAD A WET/HEAVY SNOW. SNOW WAS REMOVED FROM WINDSHIELD, BUT NOT THE GULLY BELOW WIPERS. NO BIGGIE, THIS IS HOW WE'VE DONE IT ON EVERY CAR SINCE I WAS A KID, CLEANING OUT THE GULLY WHEN WIPERS CANNOT GO DOWN ALL THE WAY. AS I WAS DRIVING AND SNOW WAS COMING DOWN, SOME FROM ABOVE THE WINDSHIELD CAME DOWN AND ADDED TO WHAT WAS IN THE GULLY. THE WIPERS STOPPED WORKING! IMAGINE MY SURPRISE, THE WIPERS CAME TO A STOP AND WERE NOT MOVING. I COULD NOT SEE IF BLIZZARD LIKE CONDITIONS, PULLED OVER WHEN I COULD, AND STARTED SCRAPING OUT THE GULLY. WIPERS WERE FREAKING OUT DOING A SPASTIC SHORT SPURT AND WOULD NOT CLEAR. RE-STARTED CAR, AND DID THE SAME THING. HAD TO GET EVERY PIECE OF WET PACKED SNOW FROM AREA OF THE GULLY (UNDER WIPERS) AND RE-START CAR FOR WIPERS TO FUNCTION NORMALLY AGAIN. AGAIN, DRIVING, COMING TO A STOP TO MAKE A TURN, AND SNOW ABOVE THE WINDSHIELD THAT HAD ACCUMULATED IN THE HEAVY SNOW, FELL DOWN TO THE WIPER GULLY AND MADE WIPERS STOP COMPLETELY. IT SEEMS THE DESIGN OF THE WIPER MOTOR DOESN'T JUST STOP WHERE IT HAS TO STOP AND THEN KEEP WORKING, AS WITH 99.9 PERCENT OF OTHER CARS MADE IN THE LAST 50 YEARS, IF IT CANNOT RETURN TO COMPLETE HOME, IT JUST STOPS WORKING. NO CAR I'VE EVER OWNED HAS DONE ANYTHING LIKE THIS. TO MAKE MATTERS WORSE, THE WIPERS WERE STILL TRYING EVEN AFTER BEING TURNED OFF AND WAS PINCHING MY HAND AND FINGERS BETWEEN THE HOOD AND WIPER ARMS. AS THEY TRIED TO GET OUT OF THEIR SPASTIC MODE. IT WAS SO BAD, I TOOK A BATH ON TRADING IN THIS CAR FOR A CAR THAT IS KNOWN NOT TO HAVE THAT HAPPEN. AN AWD CAR THAT CANNOT DRIVE IN THE SNOW DUE TO A SERIOUS WIPER MALFUNCTION SHOULD NOT BE SOLD IN THE USA.
Corrective Action:
DURING FIRST SNOW OF THE SEASON HERE IN PA, HAD A WET/HEAVY SNOW. SNOW WAS REMOVED FROM WINDSHIELD, BUT NOT THE GULLY BELOW WIPERS. NO BIGGIE, THIS IS HOW WE'VE DONE IT ON EVERY CAR SINCE I WAS A KID, CLEANING OUT THE GULLY WHEN WIPERS CANNOT GO DOWN ALL THE WAY. AS I WAS DRIVING AND SNOW WAS COMING DOWN, SOME FROM ABOVE THE WINDSHIELD CAME DOWN AND ADDED TO WHAT WAS IN THE GULLY. THE WIPERS STOPPED WORKING! IMAGINE MY SURPRISE, THE WIPERS CAME TO A STOP AND WERE NOT MOVING. I COULD NOT SEE IF BLIZZARD LIKE CONDITIONS, PULLED OVER WHEN I COULD, AND STARTED SCRAPING OUT THE GULLY. WIPERS WERE FREAKING OUT DOING A SPASTIC SHORT SPURT AND WOULD NOT CLEAR. RE-STARTED CAR, AND DID THE SAME THING. HAD TO GET EVERY PIECE OF WET PACKED SNOW FROM AREA OF THE GULLY (UNDER WIPERS) AND RE-START CAR FOR WIPERS TO FUNCTION NORMALLY AGAIN. AGAIN, DRIVING, COMING TO A STOP TO MAKE A TURN, AND SNOW ABOVE THE WINDSHIELD THAT HAD ACCUMULATED IN THE HEAVY SNOW, FELL DOWN TO THE WIPER GULLY AND MADE WIPERS STOP COMPLETELY. IT SEEMS THE DESIGN OF THE WIPER MOTOR DOESN'T JUST STOP WHERE IT HAS TO STOP AND THEN KEEP WORKING, AS WITH 99.9 PERCENT OF OTHER CARS MADE IN THE LAST 50 YEARS, IF IT CANNOT RETURN TO COMPLETE HOME, IT JUST STOPS WORKING. NO CAR I'VE EVER OWNED HAS DONE ANYTHING LIKE THIS. TO MAKE MATTERS WORSE, THE WIPERS WERE STILL TRYING EVEN AFTER BEING TURNED OFF AND WAS PINCHING MY HAND AND FINGERS BETWEEN THE HOOD AND WIPER ARMS. AS THEY TRIED TO GET OUT OF THEIR SPASTIC MODE. IT WAS SO BAD, I TOOK A BATH ON TRADING IN THIS CAR FOR A CAR THAT IS KNOWN NOT TO HAVE THAT HAPPEN. AN AWD CAR THAT CANNOT DRIVE IN THE SNOW DUE TO A SERIOUS WIPER MALFUNCTION SHOULD NOT BE SOLD IN THE USA.
Additional Notes:
DURING FIRST SNOW OF THE SEASON HERE IN PA, HAD A WET/HEAVY SNOW. SNOW WAS REMOVED FROM WINDSHIELD, BUT NOT THE GULLY BELOW WIPERS. NO BIGGIE, THIS IS HOW WE'VE DONE IT ON EVERY CAR SINCE I WAS A KID, CLEANING OUT THE GULLY WHEN WIPERS CANNOT GO DOWN ALL THE WAY. AS I WAS DRIVING AND SNOW WAS COMING DOWN, SOME FROM ABOVE THE WINDSHIELD CAME DOWN AND ADDED TO WHAT WAS IN THE GULLY. THE WIPERS STOPPED WORKING! IMAGINE MY SURPRISE, THE WIPERS CAME TO A STOP AND WERE NOT MOVING. I COULD NOT SEE IF BLIZZARD LIKE CONDITIONS, PULLED OVER WHEN I COULD, AND STARTED SCRAPING OUT THE GULLY. WIPERS WERE FREAKING OUT DOING A SPASTIC SHORT SPURT AND WOULD NOT CLEAR. RE-STARTED CAR, AND DID THE SAME THING. HAD TO GET EVERY PIECE OF WET PACKED SNOW FROM AREA OF THE GULLY (UNDER WIPERS) AND RE-START CAR FOR WIPERS TO FUNCTION NORMALLY AGAIN. AGAIN, DRIVING, COMING TO A STOP TO MAKE A TURN, AND SNOW ABOVE THE WINDSHIELD THAT HAD ACCUMULATED IN THE HEAVY SNOW, FELL DOWN TO THE WIPER GULLY AND MADE WIPERS STOP COMPLETELY. IT SEEMS THE DESIGN OF THE WIPER MOTOR DOESN'T JUST STOP WHERE IT HAS TO STOP AND THEN KEEP WORKING, AS WITH 99.9 PERCENT OF OTHER CARS MADE IN THE LAST 50 YEARS, IF IT CANNOT RETURN TO COMPLETE HOME, IT JUST STOPS WORKING. NO CAR I'VE EVER OWNED HAS DONE ANYTHING LIKE THIS. TO MAKE MATTERS WORSE, THE WIPERS WERE STILL TRYING EVEN AFTER BEING TURNED OFF AND WAS PINCHING MY HAND AND FINGERS BETWEEN THE HOOD AND WIPER ARMS. AS THEY TRIED TO GET OUT OF THEIR SPASTIC MODE. IT WAS SO BAD, I TOOK A BATH ON TRADING IN THIS CAR FOR A CAR THAT IS KNOWN NOT TO HAVE THAT HAPPEN. AN AWD CAR THAT CANNOT DRIVE IN THE SNOW DUE TO A SERIOUS WIPER MALFUNCTION SHOULD NOT BE SOLD IN THE USA.
Mfg Campaign: 11153638
Recall Date: Nov 25, 2018
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
THERE IS A MALFUNCTION WITH THE TURBO HOSE ON A MAJORITY OF 2018 BUICK ENCORE'S THAT REQUIRE A NEW HOSE. THERE IS A NATIONWIDE BACK ORDER ON THESE PARTS DUE TO ALL OF THE REPAIRS. WHEN THIS ITEM BROKE I WAS DRIVING ABOUT 70 MPH ON THE INTERSTATE, THERE WAS A LOUD POP FROM THE ENGINE COMPARTMENT AND THE VEHICLE WOULD NOT ACCELERATE APPROPRIATELY.
Corrective Action:
THERE IS A MALFUNCTION WITH THE TURBO HOSE ON A MAJORITY OF 2018 BUICK ENCORE'S THAT REQUIRE A NEW HOSE. THERE IS A NATIONWIDE BACK ORDER ON THESE PARTS DUE TO ALL OF THE REPAIRS. WHEN THIS ITEM BROKE I WAS DRIVING ABOUT 70 MPH ON THE INTERSTATE, THERE WAS A LOUD POP FROM THE ENGINE COMPARTMENT AND THE VEHICLE WOULD NOT ACCELERATE APPROPRIATELY.
Additional Notes:
THERE IS A MALFUNCTION WITH THE TURBO HOSE ON A MAJORITY OF 2018 BUICK ENCORE'S THAT REQUIRE A NEW HOSE. THERE IS A NATIONWIDE BACK ORDER ON THESE PARTS DUE TO ALL OF THE REPAIRS. WHEN THIS ITEM BROKE I WAS DRIVING ABOUT 70 MPH ON THE INTERSTATE, THERE WAS A LOUD POP FROM THE ENGINE COMPARTMENT AND THE VEHICLE WOULD NOT ACCELERATE APPROPRIATELY.
Mfg Campaign: 11133103
Recall Date: Oct 3, 2018
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2018 BUICK ENCORE. WHILE THE VEHICLE WAS PARKED AND UNOCCUPIED, IT INADVERTENTLY ROLLED AWAY AND CRASHED INTO ANOTHER VEHICLE. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO A DEALER (NYE BUICK GMC, 1421 GENESEE ST, ONEIDA, NY 13421, (315) 363-2200) WHERE IT WAS AWAITING TO BE DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 5,200.
Corrective Action:
TL* THE CONTACT OWNS A 2018 BUICK ENCORE. WHILE THE VEHICLE WAS PARKED AND UNOCCUPIED, IT INADVERTENTLY ROLLED AWAY AND CRASHED INTO ANOTHER VEHICLE. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO A DEALER (NYE BUICK GMC, 1421 GENESEE ST, ONEIDA, NY 13421, (315) 363-2200) WHERE IT WAS AWAITING TO BE DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 5,200.
Additional Notes:
TL* THE CONTACT OWNS A 2018 BUICK ENCORE. WHILE THE VEHICLE WAS PARKED AND UNOCCUPIED, IT INADVERTENTLY ROLLED AWAY AND CRASHED INTO ANOTHER VEHICLE. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO A DEALER (NYE BUICK GMC, 1421 GENESEE ST, ONEIDA, NY 13421, (315) 363-2200) WHERE IT WAS AWAITING TO BE DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 5,200.
Mfg Campaign: 11115310
Recall Date: Aug 2, 2018
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
EVERY TIME IT RAINS I AM UNABLE TO GET ANY GAS DUE TO WATER SETTING ON THE PORT IN WHICH I PLACE GAS NOZZLE IN TO FILL TANK. VERY NERVOUS ABOUT THE SITUATION DUE TO HOW COSTLY IT COULD BE TO FIX DUE TO SUCH A POOR DESIGN
Corrective Action:
EVERY TIME IT RAINS I AM UNABLE TO GET ANY GAS DUE TO WATER SETTING ON THE PORT IN WHICH I PLACE GAS NOZZLE IN TO FILL TANK. VERY NERVOUS ABOUT THE SITUATION DUE TO HOW COSTLY IT COULD BE TO FIX DUE TO SUCH A POOR DESIGN
Additional Notes:
EVERY TIME IT RAINS I AM UNABLE TO GET ANY GAS DUE TO WATER SETTING ON THE PORT IN WHICH I PLACE GAS NOZZLE IN TO FILL TANK. VERY NERVOUS ABOUT THE SITUATION DUE TO HOW COSTLY IT COULD BE TO FIX DUE TO SUCH A POOR DESIGN
Mfg Campaign: 11100799
Recall Date: Jun 10, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE DRIVER'S SIDE BLIND SPOT INDICATOR (LOCATED ON THE SIDE MIRROR) IS MALFUNCTIONING AND GIVING FALSE AND ERRONEOUS INDICATIONS - BOTH FALSE POSITIVES AND FALSE NEGATIVES - THIS HAS OCCURRED EACH TIME I HAVE DRIVEN THE VEHICLE- ON THE FREEWAY, ON THE HIGHWAY, ON SIDE STREETS. IF DRIVERS DEPEND ON THIS EXTREMELY UNRELIABLE SAFETY FEATURE ACCIDENTS ARE HIGHLY LIKELY TO RESULT.
Corrective Action:
THE DRIVER'S SIDE BLIND SPOT INDICATOR (LOCATED ON THE SIDE MIRROR) IS MALFUNCTIONING AND GIVING FALSE AND ERRONEOUS INDICATIONS - BOTH FALSE POSITIVES AND FALSE NEGATIVES - THIS HAS OCCURRED EACH TIME I HAVE DRIVEN THE VEHICLE- ON THE FREEWAY, ON THE HIGHWAY, ON SIDE STREETS. IF DRIVERS DEPEND ON THIS EXTREMELY UNRELIABLE SAFETY FEATURE ACCIDENTS ARE HIGHLY LIKELY TO RESULT.
Additional Notes:
THE DRIVER'S SIDE BLIND SPOT INDICATOR (LOCATED ON THE SIDE MIRROR) IS MALFUNCTIONING AND GIVING FALSE AND ERRONEOUS INDICATIONS - BOTH FALSE POSITIVES AND FALSE NEGATIVES - THIS HAS OCCURRED EACH TIME I HAVE DRIVEN THE VEHICLE- ON THE FREEWAY, ON THE HIGHWAY, ON SIDE STREETS. IF DRIVERS DEPEND ON THIS EXTREMELY UNRELIABLE SAFETY FEATURE ACCIDENTS ARE HIGHLY LIKELY TO RESULT.
Mfg Campaign: 11099367
Recall Date: Jun 3, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE DRIVERS SIDE BLIND SPOT INDICATOR IS MALFUNCTIONING AND GIVING FALSE AND ERRONEOUS INDICATIONS THIS IS DUE TO THE INCORRECT PARTS BEING INSTALLED AT THE FACTORY. THE DEALERSHIP SAID THAT "CONTROL MODULE" FROM THE FACTORY WAS THE INCORRECT PART NUMBER FOR THE VEHICLE AND MAY THE CAUSE OF THE PROBLEM, BUT THEY ARE UNSURE AS THEY HAVE BEEN UNABLE TO REPLACE IT.
Corrective Action:
THE DRIVERS SIDE BLIND SPOT INDICATOR IS MALFUNCTIONING AND GIVING FALSE AND ERRONEOUS INDICATIONS THIS IS DUE TO THE INCORRECT PARTS BEING INSTALLED AT THE FACTORY. THE DEALERSHIP SAID THAT "CONTROL MODULE" FROM THE FACTORY WAS THE INCORRECT PART NUMBER FOR THE VEHICLE AND MAY THE CAUSE OF THE PROBLEM, BUT THEY ARE UNSURE AS THEY HAVE BEEN UNABLE TO REPLACE IT.
Additional Notes:
THE DRIVERS SIDE BLIND SPOT INDICATOR IS MALFUNCTIONING AND GIVING FALSE AND ERRONEOUS INDICATIONS THIS IS DUE TO THE INCORRECT PARTS BEING INSTALLED AT THE FACTORY. THE DEALERSHIP SAID THAT "CONTROL MODULE" FROM THE FACTORY WAS THE INCORRECT PART NUMBER FOR THE VEHICLE AND MAY THE CAUSE OF THE PROBLEM, BUT THEY ARE UNSURE AS THEY HAVE BEEN UNABLE TO REPLACE IT.
Mfg Campaign: 11088709
Recall Date: Apr 17, 2018
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