Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2018-2020 Buick Regal vehicles. In the event of a vacuum-power brake assist failure, a software error in the electronic brake control module (EBCM) may result in a loss of power brake assist. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 135, "Light vehicle brake systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222370090
Recall Date: Jun 30, 2022
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Equinox, Impala, Cruze, Volt and Bolt EV vehicles, GMC Terrain vehicles, Buick Lacrosse and Regal vehicles, Cadillac XTS and XTS Professional vehicles and 2018 Chevrolet Malibu vehicles. The rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18279
Recall Date: Aug 30, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018 Buick Regal vehicles. During the manufacturing process, the rear seat belts may have been improperly routed around the bolster bracket on the rear outboard seats, which can cause inadequate restraint of the passengers.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18117
Recall Date: Apr 12, 2018
Consumer Complaints
32 ComplaintsGeneral Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
This issue is related to the gear shifter on the vehicle. When stopping the car and putting it into park the dashboard shows the message "Shift to Park." this vehicle has only 50,000 miles on it and this issue cause safety issues as the battery on the vehicle will drain as the car can't be turned off with this message. This issue has been reported for this vehicle in NHTSA Bulletin #10252775. However, the manufacturer is stating that it doesn't link to the cars VIN #. With 10 years + of vehicles in the GM family showing this issue and the issue being all over the internet, the issue must be reported for this vehicle.
Corrective Action:
This issue is related to the gear shifter on the vehicle. When stopping the car and putting it into park the dashboard shows the message "Shift to Park." this vehicle has only 50,000 miles on it and this issue cause safety issues as the battery on the vehicle will drain as the car can't be turned off with this message. This issue has been reported for this vehicle in NHTSA Bulletin #10252775. However, the manufacturer is stating that it doesn't link to the cars VIN #. With 10 years + of vehicles in the GM family showing this issue and the issue being all over the internet, the issue must be reported for this vehicle.
Additional Notes:
This issue is related to the gear shifter on the vehicle. When stopping the car and putting it into park the dashboard shows the message "Shift to Park." this vehicle has only 50,000 miles on it and this issue cause safety issues as the battery on the vehicle will drain as the car can't be turned off with this message. This issue has been reported for this vehicle in NHTSA Bulletin #10252775. However, the manufacturer is stating that it doesn't link to the cars VIN #. With 10 years + of vehicles in the GM family showing this issue and the issue being all over the internet, the issue must be reported for this vehicle.
Mfg Campaign: 11650765
Recall Date: Mar 26, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
This issue is related to the gear shifter on the vehicle. When stopping the car and putting it into park the dashboard shows the message "Shift to Park." this vehicle has only 50,000 miles on it and this issue cause safety issues as the battery on the vehicle will drain as the car can't be turned off with this message. This issue has been reported for this vehicle in NHTSA Bulletin #10252775. However, the manufacturer is stating that it doesn't link to the cars VIN #. With 10 years + of vehicles in the GM family showing this issue and the issue being all over the internet, the issue must be reported for this vehicle.
Corrective Action:
This issue is related to the gear shifter on the vehicle. When stopping the car and putting it into park the dashboard shows the message "Shift to Park." this vehicle has only 50,000 miles on it and this issue cause safety issues as the battery on the vehicle will drain as the car can't be turned off with this message. This issue has been reported for this vehicle in NHTSA Bulletin #10252775. However, the manufacturer is stating that it doesn't link to the cars VIN #. With 10 years + of vehicles in the GM family showing this issue and the issue being all over the internet, the issue must be reported for this vehicle.
Additional Notes:
This issue is related to the gear shifter on the vehicle. When stopping the car and putting it into park the dashboard shows the message "Shift to Park." this vehicle has only 50,000 miles on it and this issue cause safety issues as the battery on the vehicle will drain as the car can't be turned off with this message. This issue has been reported for this vehicle in NHTSA Bulletin #10252775. However, the manufacturer is stating that it doesn't link to the cars VIN #. With 10 years + of vehicles in the GM family showing this issue and the issue being all over the internet, the issue must be reported for this vehicle.
Mfg Campaign: 11650765
Recall Date: Mar 26, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This issue is related to the gear shifter on the vehicle. When stopping the car and putting it into park the dashboard shows the message "Shift to Park." this vehicle has only 50,000 miles on it and this issue cause safety issues as the battery on the vehicle will drain as the car can't be turned off with this message. This issue has been reported for this vehicle in NHTSA Bulletin #10252775. However, the manufacturer is stating that it doesn't link to the cars VIN #. With 10 years + of vehicles in the GM family showing this issue and the issue being all over the internet, the issue must be reported for this vehicle.
Corrective Action:
This issue is related to the gear shifter on the vehicle. When stopping the car and putting it into park the dashboard shows the message "Shift to Park." this vehicle has only 50,000 miles on it and this issue cause safety issues as the battery on the vehicle will drain as the car can't be turned off with this message. This issue has been reported for this vehicle in NHTSA Bulletin #10252775. However, the manufacturer is stating that it doesn't link to the cars VIN #. With 10 years + of vehicles in the GM family showing this issue and the issue being all over the internet, the issue must be reported for this vehicle.
Additional Notes:
This issue is related to the gear shifter on the vehicle. When stopping the car and putting it into park the dashboard shows the message "Shift to Park." this vehicle has only 50,000 miles on it and this issue cause safety issues as the battery on the vehicle will drain as the car can't be turned off with this message. This issue has been reported for this vehicle in NHTSA Bulletin #10252775. However, the manufacturer is stating that it doesn't link to the cars VIN #. With 10 years + of vehicles in the GM family showing this issue and the issue being all over the internet, the issue must be reported for this vehicle.
Mfg Campaign: 11650765
Recall Date: Mar 26, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Was driving home from work and my brakes suddenly stopped working, if I press all the way down on the brakes they somewhat work. Checked brake fluid and brake lines and everything seems fine. Could this be from vacuum power brake assist fail?
Corrective Action:
Was driving home from work and my brakes suddenly stopped working, if I press all the way down on the brakes they somewhat work. Checked brake fluid and brake lines and everything seems fine. Could this be from vacuum power brake assist fail?
Additional Notes:
Was driving home from work and my brakes suddenly stopped working, if I press all the way down on the brakes they somewhat work. Checked brake fluid and brake lines and everything seems fine. Could this be from vacuum power brake assist fail?
Mfg Campaign: 11622365
Recall Date: Oct 28, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Increased stopping distance during certain brake vacuum loss events. My check engine light goes on and off periodically. When I’m at a red light my whole car shuts off and goes into a neutral mode then once I press the brake it starts back up.
Corrective Action:
Increased stopping distance during certain brake vacuum loss events. My check engine light goes on and off periodically. When I’m at a red light my whole car shuts off and goes into a neutral mode then once I press the brake it starts back up.
Additional Notes:
Increased stopping distance during certain brake vacuum loss events. My check engine light goes on and off periodically. When I’m at a red light my whole car shuts off and goes into a neutral mode then once I press the brake it starts back up.
Mfg Campaign: 11560213
Recall Date: Dec 14, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Increased stopping distance during certain brake vacuum loss events. My check engine light goes on and off periodically. When I’m at a red light my whole car shuts off and goes into a neutral mode then once I press the brake it starts back up.
Corrective Action:
Increased stopping distance during certain brake vacuum loss events. My check engine light goes on and off periodically. When I’m at a red light my whole car shuts off and goes into a neutral mode then once I press the brake it starts back up.
Additional Notes:
Increased stopping distance during certain brake vacuum loss events. My check engine light goes on and off periodically. When I’m at a red light my whole car shuts off and goes into a neutral mode then once I press the brake it starts back up.
Mfg Campaign: 11560213
Recall Date: Dec 14, 2023
General Motors, Llc
Defect Description:
TIRES
Potential Consequences:
The contact owns a 2018 Buick Regal equipped with General Tires, Tire Line: Unknown, Tire Size: 245/45R18, and DOT Number: Unknown. The contact stated that after traveling over 3,000 miles and driving at an undisclosed speed, upon reaching his destination, he became aware that an abnormal buddle had developed on the side wall of the front passenger side tire. The tire was taken to the dealer, who determined that the bubble was the result of the vehicle having been driven over a pothole. All four tires were replaced. The tires were not original to the vehicle. The manufacturer was not notified of the failure. The failure mileage was 29,500.
Corrective Action:
The contact owns a 2018 Buick Regal equipped with General Tires, Tire Line: Unknown, Tire Size: 245/45R18, and DOT Number: Unknown. The contact stated that after traveling over 3,000 miles and driving at an undisclosed speed, upon reaching his destination, he became aware that an abnormal buddle had developed on the side wall of the front passenger side tire. The tire was taken to the dealer, who determined that the bubble was the result of the vehicle having been driven over a pothole. All four tires were replaced. The tires were not original to the vehicle. The manufacturer was not notified of the failure. The failure mileage was 29,500.
Additional Notes:
The contact owns a 2018 Buick Regal equipped with General Tires, Tire Line: Unknown, Tire Size: 245/45R18, and DOT Number: Unknown. The contact stated that after traveling over 3,000 miles and driving at an undisclosed speed, upon reaching his destination, he became aware that an abnormal buddle had developed on the side wall of the front passenger side tire. The tire was taken to the dealer, who determined that the bubble was the result of the vehicle having been driven over a pothole. All four tires were replaced. The tires were not original to the vehicle. The manufacturer was not notified of the failure. The failure mileage was 29,500.
Mfg Campaign: 11557228
Recall Date: Nov 28, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
On Monday, August 14th, at approximately 5 pm, my wife and I were traveling in our 2018 Buick Regal towards a red streetlight. I began applying my brakes to come to a stop. I was several car lengths behind a vehicle that was up ahead. My car's engine then revved up and our vehicle kept on going and jerking front and back although I was applying the brakes. Our car failed to stop so I struck the stationary vehicle. I kept on applying the brakes, but the car kept on going and jerking until I struck the car in front a second time. Our vehicles engine continued to revve up and the brakes continued to fail and I struck the rear end of the car in front of me again. The other driver crossed the intersection with us traveling right behind with no control over our vehicle. When we crossed the intersection there was an incline, so this slowed down our car since our brakes did not work, I pulled the steering wheel to the right towards the cement curb, then I put the transmission into Park, then the car's engine revved up once again and made a loud noise. Both vehicles sustained damage. I then was able to turn the engine off. This action was the only maneuver which stopped our car. Both my wife and I had injuries which we were checked at a hospital emergency room. We have our vehicle parked at our home's driveway and it it available for inspection. The fact that our vehicle's brakes failed to function placed me and my passenger and others at risk. My wife called our dealership the following day, and a manager stated we needed to report this incident. Our vehicle has not been inspected at this point. There were no symptoms of the problem that appeared other than the engine making a sound like increasing in speed and the brakes failing. At the hospital I was diagnosed with a concussion. My wife was diagnosed with neck pain since her head kept snapping back and forth and hitting the dashboard area and the headrest. The seatbelts plus the airbags also failed to properly function.
Corrective Action:
On Monday, August 14th, at approximately 5 pm, my wife and I were traveling in our 2018 Buick Regal towards a red streetlight. I began applying my brakes to come to a stop. I was several car lengths behind a vehicle that was up ahead. My car's engine then revved up and our vehicle kept on going and jerking front and back although I was applying the brakes. Our car failed to stop so I struck the stationary vehicle. I kept on applying the brakes, but the car kept on going and jerking until I struck the car in front a second time. Our vehicles engine continued to revve up and the brakes continued to fail and I struck the rear end of the car in front of me again. The other driver crossed the intersection with us traveling right behind with no control over our vehicle. When we crossed the intersection there was an incline, so this slowed down our car since our brakes did not work, I pulled the steering wheel to the right towards the cement curb, then I put the transmission into Park, then the car's engine revved up once again and made a loud noise. Both vehicles sustained damage. I then was able to turn the engine off. This action was the only maneuver which stopped our car. Both my wife and I had injuries which we were checked at a hospital emergency room. We have our vehicle parked at our home's driveway and it it available for inspection. The fact that our vehicle's brakes failed to function placed me and my passenger and others at risk. My wife called our dealership the following day, and a manager stated we needed to report this incident. Our vehicle has not been inspected at this point. There were no symptoms of the problem that appeared other than the engine making a sound like increasing in speed and the brakes failing. At the hospital I was diagnosed with a concussion. My wife was diagnosed with neck pain since her head kept snapping back and forth and hitting the dashboard area and the headrest. The seatbelts plus the airbags also failed to properly function.
Additional Notes:
On Monday, August 14th, at approximately 5 pm, my wife and I were traveling in our 2018 Buick Regal towards a red streetlight. I began applying my brakes to come to a stop. I was several car lengths behind a vehicle that was up ahead. My car's engine then revved up and our vehicle kept on going and jerking front and back although I was applying the brakes. Our car failed to stop so I struck the stationary vehicle. I kept on applying the brakes, but the car kept on going and jerking until I struck the car in front a second time. Our vehicles engine continued to revve up and the brakes continued to fail and I struck the rear end of the car in front of me again. The other driver crossed the intersection with us traveling right behind with no control over our vehicle. When we crossed the intersection there was an incline, so this slowed down our car since our brakes did not work, I pulled the steering wheel to the right towards the cement curb, then I put the transmission into Park, then the car's engine revved up once again and made a loud noise. Both vehicles sustained damage. I then was able to turn the engine off. This action was the only maneuver which stopped our car. Both my wife and I had injuries which we were checked at a hospital emergency room. We have our vehicle parked at our home's driveway and it it available for inspection. The fact that our vehicle's brakes failed to function placed me and my passenger and others at risk. My wife called our dealership the following day, and a manager stated we needed to report this incident. Our vehicle has not been inspected at this point. There were no symptoms of the problem that appeared other than the engine making a sound like increasing in speed and the brakes failing. At the hospital I was diagnosed with a concussion. My wife was diagnosed with neck pain since her head kept snapping back and forth and hitting the dashboard area and the headrest. The seatbelts plus the airbags also failed to properly function.
Mfg Campaign: 11539236
Recall Date: Aug 17, 2023
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
On Monday, August 14th, at approximately 5 pm, my wife and I were traveling in our 2018 Buick Regal towards a red streetlight. I began applying my brakes to come to a stop. I was several car lengths behind a vehicle that was up ahead. My car's engine then revved up and our vehicle kept on going and jerking front and back although I was applying the brakes. Our car failed to stop so I struck the stationary vehicle. I kept on applying the brakes, but the car kept on going and jerking until I struck the car in front a second time. Our vehicles engine continued to revve up and the brakes continued to fail and I struck the rear end of the car in front of me again. The other driver crossed the intersection with us traveling right behind with no control over our vehicle. When we crossed the intersection there was an incline, so this slowed down our car since our brakes did not work, I pulled the steering wheel to the right towards the cement curb, then I put the transmission into Park, then the car's engine revved up once again and made a loud noise. Both vehicles sustained damage. I then was able to turn the engine off. This action was the only maneuver which stopped our car. Both my wife and I had injuries which we were checked at a hospital emergency room. We have our vehicle parked at our home's driveway and it it available for inspection. The fact that our vehicle's brakes failed to function placed me and my passenger and others at risk. My wife called our dealership the following day, and a manager stated we needed to report this incident. Our vehicle has not been inspected at this point. There were no symptoms of the problem that appeared other than the engine making a sound like increasing in speed and the brakes failing. At the hospital I was diagnosed with a concussion. My wife was diagnosed with neck pain since her head kept snapping back and forth and hitting the dashboard area and the headrest. The seatbelts plus the airbags also failed to properly function.
Corrective Action:
On Monday, August 14th, at approximately 5 pm, my wife and I were traveling in our 2018 Buick Regal towards a red streetlight. I began applying my brakes to come to a stop. I was several car lengths behind a vehicle that was up ahead. My car's engine then revved up and our vehicle kept on going and jerking front and back although I was applying the brakes. Our car failed to stop so I struck the stationary vehicle. I kept on applying the brakes, but the car kept on going and jerking until I struck the car in front a second time. Our vehicles engine continued to revve up and the brakes continued to fail and I struck the rear end of the car in front of me again. The other driver crossed the intersection with us traveling right behind with no control over our vehicle. When we crossed the intersection there was an incline, so this slowed down our car since our brakes did not work, I pulled the steering wheel to the right towards the cement curb, then I put the transmission into Park, then the car's engine revved up once again and made a loud noise. Both vehicles sustained damage. I then was able to turn the engine off. This action was the only maneuver which stopped our car. Both my wife and I had injuries which we were checked at a hospital emergency room. We have our vehicle parked at our home's driveway and it it available for inspection. The fact that our vehicle's brakes failed to function placed me and my passenger and others at risk. My wife called our dealership the following day, and a manager stated we needed to report this incident. Our vehicle has not been inspected at this point. There were no symptoms of the problem that appeared other than the engine making a sound like increasing in speed and the brakes failing. At the hospital I was diagnosed with a concussion. My wife was diagnosed with neck pain since her head kept snapping back and forth and hitting the dashboard area and the headrest. The seatbelts plus the airbags also failed to properly function.
Additional Notes:
On Monday, August 14th, at approximately 5 pm, my wife and I were traveling in our 2018 Buick Regal towards a red streetlight. I began applying my brakes to come to a stop. I was several car lengths behind a vehicle that was up ahead. My car's engine then revved up and our vehicle kept on going and jerking front and back although I was applying the brakes. Our car failed to stop so I struck the stationary vehicle. I kept on applying the brakes, but the car kept on going and jerking until I struck the car in front a second time. Our vehicles engine continued to revve up and the brakes continued to fail and I struck the rear end of the car in front of me again. The other driver crossed the intersection with us traveling right behind with no control over our vehicle. When we crossed the intersection there was an incline, so this slowed down our car since our brakes did not work, I pulled the steering wheel to the right towards the cement curb, then I put the transmission into Park, then the car's engine revved up once again and made a loud noise. Both vehicles sustained damage. I then was able to turn the engine off. This action was the only maneuver which stopped our car. Both my wife and I had injuries which we were checked at a hospital emergency room. We have our vehicle parked at our home's driveway and it it available for inspection. The fact that our vehicle's brakes failed to function placed me and my passenger and others at risk. My wife called our dealership the following day, and a manager stated we needed to report this incident. Our vehicle has not been inspected at this point. There were no symptoms of the problem that appeared other than the engine making a sound like increasing in speed and the brakes failing. At the hospital I was diagnosed with a concussion. My wife was diagnosed with neck pain since her head kept snapping back and forth and hitting the dashboard area and the headrest. The seatbelts plus the airbags also failed to properly function.
Mfg Campaign: 11539236
Recall Date: Aug 17, 2023
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
On Monday, August 14th, at approximately 5 pm, my wife and I were traveling in our 2018 Buick Regal towards a red streetlight. I began applying my brakes to come to a stop. I was several car lengths behind a vehicle that was up ahead. My car's engine then revved up and our vehicle kept on going and jerking front and back although I was applying the brakes. Our car failed to stop so I struck the stationary vehicle. I kept on applying the brakes, but the car kept on going and jerking until I struck the car in front a second time. Our vehicles engine continued to revve up and the brakes continued to fail and I struck the rear end of the car in front of me again. The other driver crossed the intersection with us traveling right behind with no control over our vehicle. When we crossed the intersection there was an incline, so this slowed down our car since our brakes did not work, I pulled the steering wheel to the right towards the cement curb, then I put the transmission into Park, then the car's engine revved up once again and made a loud noise. Both vehicles sustained damage. I then was able to turn the engine off. This action was the only maneuver which stopped our car. Both my wife and I had injuries which we were checked at a hospital emergency room. We have our vehicle parked at our home's driveway and it it available for inspection. The fact that our vehicle's brakes failed to function placed me and my passenger and others at risk. My wife called our dealership the following day, and a manager stated we needed to report this incident. Our vehicle has not been inspected at this point. There were no symptoms of the problem that appeared other than the engine making a sound like increasing in speed and the brakes failing. At the hospital I was diagnosed with a concussion. My wife was diagnosed with neck pain since her head kept snapping back and forth and hitting the dashboard area and the headrest. The seatbelts plus the airbags also failed to properly function.
Corrective Action:
On Monday, August 14th, at approximately 5 pm, my wife and I were traveling in our 2018 Buick Regal towards a red streetlight. I began applying my brakes to come to a stop. I was several car lengths behind a vehicle that was up ahead. My car's engine then revved up and our vehicle kept on going and jerking front and back although I was applying the brakes. Our car failed to stop so I struck the stationary vehicle. I kept on applying the brakes, but the car kept on going and jerking until I struck the car in front a second time. Our vehicles engine continued to revve up and the brakes continued to fail and I struck the rear end of the car in front of me again. The other driver crossed the intersection with us traveling right behind with no control over our vehicle. When we crossed the intersection there was an incline, so this slowed down our car since our brakes did not work, I pulled the steering wheel to the right towards the cement curb, then I put the transmission into Park, then the car's engine revved up once again and made a loud noise. Both vehicles sustained damage. I then was able to turn the engine off. This action was the only maneuver which stopped our car. Both my wife and I had injuries which we were checked at a hospital emergency room. We have our vehicle parked at our home's driveway and it it available for inspection. The fact that our vehicle's brakes failed to function placed me and my passenger and others at risk. My wife called our dealership the following day, and a manager stated we needed to report this incident. Our vehicle has not been inspected at this point. There were no symptoms of the problem that appeared other than the engine making a sound like increasing in speed and the brakes failing. At the hospital I was diagnosed with a concussion. My wife was diagnosed with neck pain since her head kept snapping back and forth and hitting the dashboard area and the headrest. The seatbelts plus the airbags also failed to properly function.
Additional Notes:
On Monday, August 14th, at approximately 5 pm, my wife and I were traveling in our 2018 Buick Regal towards a red streetlight. I began applying my brakes to come to a stop. I was several car lengths behind a vehicle that was up ahead. My car's engine then revved up and our vehicle kept on going and jerking front and back although I was applying the brakes. Our car failed to stop so I struck the stationary vehicle. I kept on applying the brakes, but the car kept on going and jerking until I struck the car in front a second time. Our vehicles engine continued to revve up and the brakes continued to fail and I struck the rear end of the car in front of me again. The other driver crossed the intersection with us traveling right behind with no control over our vehicle. When we crossed the intersection there was an incline, so this slowed down our car since our brakes did not work, I pulled the steering wheel to the right towards the cement curb, then I put the transmission into Park, then the car's engine revved up once again and made a loud noise. Both vehicles sustained damage. I then was able to turn the engine off. This action was the only maneuver which stopped our car. Both my wife and I had injuries which we were checked at a hospital emergency room. We have our vehicle parked at our home's driveway and it it available for inspection. The fact that our vehicle's brakes failed to function placed me and my passenger and others at risk. My wife called our dealership the following day, and a manager stated we needed to report this incident. Our vehicle has not been inspected at this point. There were no symptoms of the problem that appeared other than the engine making a sound like increasing in speed and the brakes failing. At the hospital I was diagnosed with a concussion. My wife was diagnosed with neck pain since her head kept snapping back and forth and hitting the dashboard area and the headrest. The seatbelts plus the airbags also failed to properly function.
Mfg Campaign: 11539236
Recall Date: Aug 17, 2023
General Motors, Llc
Defect Description:
SEATS
Potential Consequences:
The contact owns a 2018 Buick Regal. The contact stated that the front driver’s side seat failed to move forward or backward. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front driver's seat metal frame to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 85,164.
Corrective Action:
The contact owns a 2018 Buick Regal. The contact stated that the front driver’s side seat failed to move forward or backward. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front driver's seat metal frame to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 85,164.
Additional Notes:
The contact owns a 2018 Buick Regal. The contact stated that the front driver’s side seat failed to move forward or backward. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front driver's seat metal frame to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 85,164.
Mfg Campaign: 11496014
Recall Date: Dec 5, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
September 10, 2022 I was backing out of my driveway, but the car would not slow down, and I hit a tree on my neighbor's easement across the street. After a minute, I decided to move the car, put the car in drive, and again the car would not slow down, and wound up hitting the porch of my neighbor 2 houses over. I have used my left foot for braking since 1966, so it is not a case of mixing up pedals. My wife called 911, the police and ambulance showed up, and I was taken to the hospital. After x-rays, ultrasound, and 2 CT scans, it was determined that I did not have a brain bleed and I was sent home. The car was towed, examined by the insurance adjustor and body shop, and determined totalled. There were no warning lights, and only later that night did I remember that I had received a recall letter.
Corrective Action:
September 10, 2022 I was backing out of my driveway, but the car would not slow down, and I hit a tree on my neighbor's easement across the street. After a minute, I decided to move the car, put the car in drive, and again the car would not slow down, and wound up hitting the porch of my neighbor 2 houses over. I have used my left foot for braking since 1966, so it is not a case of mixing up pedals. My wife called 911, the police and ambulance showed up, and I was taken to the hospital. After x-rays, ultrasound, and 2 CT scans, it was determined that I did not have a brain bleed and I was sent home. The car was towed, examined by the insurance adjustor and body shop, and determined totalled. There were no warning lights, and only later that night did I remember that I had received a recall letter.
Additional Notes:
September 10, 2022 I was backing out of my driveway, but the car would not slow down, and I hit a tree on my neighbor's easement across the street. After a minute, I decided to move the car, put the car in drive, and again the car would not slow down, and wound up hitting the porch of my neighbor 2 houses over. I have used my left foot for braking since 1966, so it is not a case of mixing up pedals. My wife called 911, the police and ambulance showed up, and I was taken to the hospital. After x-rays, ultrasound, and 2 CT scans, it was determined that I did not have a brain bleed and I was sent home. The car was towed, examined by the insurance adjustor and body shop, and determined totalled. There were no warning lights, and only later that night did I remember that I had received a recall letter.
Mfg Campaign: 11486889
Recall Date: Sep 28, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2018 Buick Regal. The contact received notification of NHTSA Campaign Number: 22V465000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while attempting to depress the brake pedal excessive amount of pressure was needed to depress the brake pedal to bring the vehicle to a stop. The failure was more evident while reversing the vehicle. The failure was intermittent. The manufacturer was made aware of the failure. The approximate failure mileage was 28,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Buick Regal. The contact received notification of NHTSA Campaign Number: 22V465000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while attempting to depress the brake pedal excessive amount of pressure was needed to depress the brake pedal to bring the vehicle to a stop. The failure was more evident while reversing the vehicle. The failure was intermittent. The manufacturer was made aware of the failure. The approximate failure mileage was 28,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Buick Regal. The contact received notification of NHTSA Campaign Number: 22V465000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while attempting to depress the brake pedal excessive amount of pressure was needed to depress the brake pedal to bring the vehicle to a stop. The failure was more evident while reversing the vehicle. The failure was intermittent. The manufacturer was made aware of the failure. The approximate failure mileage was 28,000. VIN tool confirms parts not available.
Mfg Campaign: 11481009
Recall Date: Aug 24, 2022
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The check engine light is always on and has not been diagnosed (as of yet) by Circle Buick - Highland, IN. There is an auto-engine-shutoff feature when the vehicle stops at traffic lights, and when you resume driving there can be a lengthy delay and/or an engine & transmission jolt after the brake pedal is released. The vehicle must be retested every two years for emissions compliance for IN, but cannot do so because of the check engine light never going off. This is a safety issue not to get hit from behind in local traffic. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
The check engine light is always on and has not been diagnosed (as of yet) by Circle Buick - Highland, IN. There is an auto-engine-shutoff feature when the vehicle stops at traffic lights, and when you resume driving there can be a lengthy delay and/or an engine & transmission jolt after the brake pedal is released. The vehicle must be retested every two years for emissions compliance for IN, but cannot do so because of the check engine light never going off. This is a safety issue not to get hit from behind in local traffic. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
The check engine light is always on and has not been diagnosed (as of yet) by Circle Buick - Highland, IN. There is an auto-engine-shutoff feature when the vehicle stops at traffic lights, and when you resume driving there can be a lengthy delay and/or an engine & transmission jolt after the brake pedal is released. The vehicle must be retested every two years for emissions compliance for IN, but cannot do so because of the check engine light never going off. This is a safety issue not to get hit from behind in local traffic. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11473573
Recall Date: Jul 12, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The check engine light is always on and has not been diagnosed (as of yet) by Circle Buick - Highland, IN. There is an auto-engine-shutoff feature when the vehicle stops at traffic lights, and when you resume driving there can be a lengthy delay and/or an engine & transmission jolt after the brake pedal is released. The vehicle must be retested every two years for emissions compliance for IN, but cannot do so because of the check engine light never going off. This is a safety issue not to get hit from behind in local traffic. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
The check engine light is always on and has not been diagnosed (as of yet) by Circle Buick - Highland, IN. There is an auto-engine-shutoff feature when the vehicle stops at traffic lights, and when you resume driving there can be a lengthy delay and/or an engine & transmission jolt after the brake pedal is released. The vehicle must be retested every two years for emissions compliance for IN, but cannot do so because of the check engine light never going off. This is a safety issue not to get hit from behind in local traffic. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
The check engine light is always on and has not been diagnosed (as of yet) by Circle Buick - Highland, IN. There is an auto-engine-shutoff feature when the vehicle stops at traffic lights, and when you resume driving there can be a lengthy delay and/or an engine & transmission jolt after the brake pedal is released. The vehicle must be retested every two years for emissions compliance for IN, but cannot do so because of the check engine light never going off. This is a safety issue not to get hit from behind in local traffic. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11473573
Recall Date: Jul 12, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The check engine light is always on and has not been diagnosed (as of yet) by Circle Buick - Highland, IN. There is an auto-engine-shutoff feature when the vehicle stops at traffic lights, and when you resume driving there can be a lengthy delay and/or an engine & transmission jolt after the brake pedal is released. The vehicle must be retested every two years for emissions compliance for IN, but cannot do so because of the check engine light never going off. This is a safety issue not to get hit from behind in local traffic. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
The check engine light is always on and has not been diagnosed (as of yet) by Circle Buick - Highland, IN. There is an auto-engine-shutoff feature when the vehicle stops at traffic lights, and when you resume driving there can be a lengthy delay and/or an engine & transmission jolt after the brake pedal is released. The vehicle must be retested every two years for emissions compliance for IN, but cannot do so because of the check engine light never going off. This is a safety issue not to get hit from behind in local traffic. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
The check engine light is always on and has not been diagnosed (as of yet) by Circle Buick - Highland, IN. There is an auto-engine-shutoff feature when the vehicle stops at traffic lights, and when you resume driving there can be a lengthy delay and/or an engine & transmission jolt after the brake pedal is released. The vehicle must be retested every two years for emissions compliance for IN, but cannot do so because of the check engine light never going off. This is a safety issue not to get hit from behind in local traffic. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11473573
Recall Date: Jul 12, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
STEERING WHEEL JERKS BACK ON AUTO START AFTER AUTO STOP. EXTREMELY DANGEROUS THE ISSUES HAPPENED WHILE DRIVING AND AT RANDOM. REPORTED THE ISSUE EARLY FEBRUARY 2020 AGAIN IN EARLY MAY 2020 AFTER FAILURE TO DUPLICATE THE ISSUE BY THE SERVICE DEPARTMENT.REPORTED THE ISSUE AGAIN EARLY OCTOBER AFTER THE ISSUE WAS WORSE. ACCORDING TO GM FIELD SPECIALIST THE STEERING RACK WAS THE ISSUE, IT WAS REPLACED BUT THE ISSUE WAS STILL PERSISTENT AND THEY CONTINUED TO HAVE THE VEHICLE FOR ABOUT A MONTH. VEHICLE WAS RETURNED BACK TO ME WITH A SHARPENING NOISE AND A STEERING WHEEL GOING LEFT. HAVE NOT HEARD BACK FOR REPAIRS.
Corrective Action:
STEERING WHEEL JERKS BACK ON AUTO START AFTER AUTO STOP. EXTREMELY DANGEROUS THE ISSUES HAPPENED WHILE DRIVING AND AT RANDOM. REPORTED THE ISSUE EARLY FEBRUARY 2020 AGAIN IN EARLY MAY 2020 AFTER FAILURE TO DUPLICATE THE ISSUE BY THE SERVICE DEPARTMENT.REPORTED THE ISSUE AGAIN EARLY OCTOBER AFTER THE ISSUE WAS WORSE. ACCORDING TO GM FIELD SPECIALIST THE STEERING RACK WAS THE ISSUE, IT WAS REPLACED BUT THE ISSUE WAS STILL PERSISTENT AND THEY CONTINUED TO HAVE THE VEHICLE FOR ABOUT A MONTH. VEHICLE WAS RETURNED BACK TO ME WITH A SHARPENING NOISE AND A STEERING WHEEL GOING LEFT. HAVE NOT HEARD BACK FOR REPAIRS.
Additional Notes:
STEERING WHEEL JERKS BACK ON AUTO START AFTER AUTO STOP. EXTREMELY DANGEROUS THE ISSUES HAPPENED WHILE DRIVING AND AT RANDOM. REPORTED THE ISSUE EARLY FEBRUARY 2020 AGAIN IN EARLY MAY 2020 AFTER FAILURE TO DUPLICATE THE ISSUE BY THE SERVICE DEPARTMENT.REPORTED THE ISSUE AGAIN EARLY OCTOBER AFTER THE ISSUE WAS WORSE. ACCORDING TO GM FIELD SPECIALIST THE STEERING RACK WAS THE ISSUE, IT WAS REPLACED BUT THE ISSUE WAS STILL PERSISTENT AND THEY CONTINUED TO HAVE THE VEHICLE FOR ABOUT A MONTH. VEHICLE WAS RETURNED BACK TO ME WITH A SHARPENING NOISE AND A STEERING WHEEL GOING LEFT. HAVE NOT HEARD BACK FOR REPAIRS.
Mfg Campaign: 11384103
Recall Date: Dec 18, 2020
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
STEERING WHEEL JERKS BACK ON AUTO START AFTER AUTO STOP. EXTREMELY DANGEROUS THE ISSUES HAPPENED WHILE DRIVING AND AT RANDOM. REPORTED THE ISSUE EARLY FEBRUARY 2020 AGAIN IN EARLY MAY 2020 AFTER FAILURE TO DUPLICATE THE ISSUE BY THE SERVICE DEPARTMENT.REPORTED THE ISSUE AGAIN EARLY OCTOBER AFTER THE ISSUE WAS WORSE. ACCORDING TO GM FIELD SPECIALIST THE STEERING RACK WAS THE ISSUE, IT WAS REPLACED BUT THE ISSUE WAS STILL PERSISTENT AND THEY CONTINUED TO HAVE THE VEHICLE FOR ABOUT A MONTH. VEHICLE WAS RETURNED BACK TO ME WITH A SHARPENING NOISE AND A STEERING WHEEL GOING LEFT. HAVE NOT HEARD BACK FOR REPAIRS.
Corrective Action:
STEERING WHEEL JERKS BACK ON AUTO START AFTER AUTO STOP. EXTREMELY DANGEROUS THE ISSUES HAPPENED WHILE DRIVING AND AT RANDOM. REPORTED THE ISSUE EARLY FEBRUARY 2020 AGAIN IN EARLY MAY 2020 AFTER FAILURE TO DUPLICATE THE ISSUE BY THE SERVICE DEPARTMENT.REPORTED THE ISSUE AGAIN EARLY OCTOBER AFTER THE ISSUE WAS WORSE. ACCORDING TO GM FIELD SPECIALIST THE STEERING RACK WAS THE ISSUE, IT WAS REPLACED BUT THE ISSUE WAS STILL PERSISTENT AND THEY CONTINUED TO HAVE THE VEHICLE FOR ABOUT A MONTH. VEHICLE WAS RETURNED BACK TO ME WITH A SHARPENING NOISE AND A STEERING WHEEL GOING LEFT. HAVE NOT HEARD BACK FOR REPAIRS.
Additional Notes:
STEERING WHEEL JERKS BACK ON AUTO START AFTER AUTO STOP. EXTREMELY DANGEROUS THE ISSUES HAPPENED WHILE DRIVING AND AT RANDOM. REPORTED THE ISSUE EARLY FEBRUARY 2020 AGAIN IN EARLY MAY 2020 AFTER FAILURE TO DUPLICATE THE ISSUE BY THE SERVICE DEPARTMENT.REPORTED THE ISSUE AGAIN EARLY OCTOBER AFTER THE ISSUE WAS WORSE. ACCORDING TO GM FIELD SPECIALIST THE STEERING RACK WAS THE ISSUE, IT WAS REPLACED BUT THE ISSUE WAS STILL PERSISTENT AND THEY CONTINUED TO HAVE THE VEHICLE FOR ABOUT A MONTH. VEHICLE WAS RETURNED BACK TO ME WITH A SHARPENING NOISE AND A STEERING WHEEL GOING LEFT. HAVE NOT HEARD BACK FOR REPAIRS.
Mfg Campaign: 11384103
Recall Date: Dec 18, 2020
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
STEERING WHEEL JERKS BACK ON AUTO START AFTER AUTO STOP. EXTREMELY DANGEROUS THE ISSUES HAPPENED WHILE DRIVING AND AT RANDOM. REPORTED THE ISSUE EARLY FEBRUARY 2020 AGAIN IN EARLY MAY 2020 AFTER FAILURE TO DUPLICATE THE ISSUE BY THE SERVICE DEPARTMENT.REPORTED THE ISSUE AGAIN EARLY OCTOBER AFTER THE ISSUE WAS WORSE. ACCORDING TO GM FIELD SPECIALIST THE STEERING RACK WAS THE ISSUE, IT WAS REPLACED BUT THE ISSUE WAS STILL PERSISTENT AND THEY CONTINUED TO HAVE THE VEHICLE FOR ABOUT A MONTH. VEHICLE WAS RETURNED BACK TO ME WITH A SHARPENING NOISE AND A STEERING WHEEL GOING LEFT. HAVE NOT HEARD BACK FOR REPAIRS.
Corrective Action:
STEERING WHEEL JERKS BACK ON AUTO START AFTER AUTO STOP. EXTREMELY DANGEROUS THE ISSUES HAPPENED WHILE DRIVING AND AT RANDOM. REPORTED THE ISSUE EARLY FEBRUARY 2020 AGAIN IN EARLY MAY 2020 AFTER FAILURE TO DUPLICATE THE ISSUE BY THE SERVICE DEPARTMENT.REPORTED THE ISSUE AGAIN EARLY OCTOBER AFTER THE ISSUE WAS WORSE. ACCORDING TO GM FIELD SPECIALIST THE STEERING RACK WAS THE ISSUE, IT WAS REPLACED BUT THE ISSUE WAS STILL PERSISTENT AND THEY CONTINUED TO HAVE THE VEHICLE FOR ABOUT A MONTH. VEHICLE WAS RETURNED BACK TO ME WITH A SHARPENING NOISE AND A STEERING WHEEL GOING LEFT. HAVE NOT HEARD BACK FOR REPAIRS.
Additional Notes:
STEERING WHEEL JERKS BACK ON AUTO START AFTER AUTO STOP. EXTREMELY DANGEROUS THE ISSUES HAPPENED WHILE DRIVING AND AT RANDOM. REPORTED THE ISSUE EARLY FEBRUARY 2020 AGAIN IN EARLY MAY 2020 AFTER FAILURE TO DUPLICATE THE ISSUE BY THE SERVICE DEPARTMENT.REPORTED THE ISSUE AGAIN EARLY OCTOBER AFTER THE ISSUE WAS WORSE. ACCORDING TO GM FIELD SPECIALIST THE STEERING RACK WAS THE ISSUE, IT WAS REPLACED BUT THE ISSUE WAS STILL PERSISTENT AND THEY CONTINUED TO HAVE THE VEHICLE FOR ABOUT A MONTH. VEHICLE WAS RETURNED BACK TO ME WITH A SHARPENING NOISE AND A STEERING WHEEL GOING LEFT. HAVE NOT HEARD BACK FOR REPAIRS.
Mfg Campaign: 11384103
Recall Date: Dec 18, 2020
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
WHILE BEING DRIVEN THE VEHICLES TRANSMISSION FAILS TO SHIFT GEARS WHILE RPMS ARE REGISTERED THE TRANSMISSION FAILS TO RESPOND AND LACKS POWER. I WAS FORCED TO SHIFT MANUALLY TO TRY AND GET THE GEARS TO SHIFT WITH NO LUCK AFTER QUICKLY MAKING THE SWITCH BETWEEN AUTOMATIC TO MANUAL TWICE THE AUTOMATIC TRANSMISSION RESPONDED WITH A LOUD CLANK AS IF THE SEMI BEHIND ME HAD HIT ME AND THE RESPONDED WITH ACCELERATION. THE ISSUE WAS REPORTED FIRST EARLY FEBRUARY 2020 AGAIN IN EARLY MAY 2020 AND RECENTLY EARLY OCTOBER 2020 SERVICE DEPARTMENT FAILS TO DUPLICATE ISSUE. MY DASHCAM CAPTURED VIDEO WHILE BEING DRIVEN BY THE SERVICE DEPARTMENT EXPRESSING THE STRANGE FEELING THE TRANSMISSION WOULD GIVE THEM WITH TORQUE AND SHIFTS.
Corrective Action:
WHILE BEING DRIVEN THE VEHICLES TRANSMISSION FAILS TO SHIFT GEARS WHILE RPMS ARE REGISTERED THE TRANSMISSION FAILS TO RESPOND AND LACKS POWER. I WAS FORCED TO SHIFT MANUALLY TO TRY AND GET THE GEARS TO SHIFT WITH NO LUCK AFTER QUICKLY MAKING THE SWITCH BETWEEN AUTOMATIC TO MANUAL TWICE THE AUTOMATIC TRANSMISSION RESPONDED WITH A LOUD CLANK AS IF THE SEMI BEHIND ME HAD HIT ME AND THE RESPONDED WITH ACCELERATION. THE ISSUE WAS REPORTED FIRST EARLY FEBRUARY 2020 AGAIN IN EARLY MAY 2020 AND RECENTLY EARLY OCTOBER 2020 SERVICE DEPARTMENT FAILS TO DUPLICATE ISSUE. MY DASHCAM CAPTURED VIDEO WHILE BEING DRIVEN BY THE SERVICE DEPARTMENT EXPRESSING THE STRANGE FEELING THE TRANSMISSION WOULD GIVE THEM WITH TORQUE AND SHIFTS.
Additional Notes:
WHILE BEING DRIVEN THE VEHICLES TRANSMISSION FAILS TO SHIFT GEARS WHILE RPMS ARE REGISTERED THE TRANSMISSION FAILS TO RESPOND AND LACKS POWER. I WAS FORCED TO SHIFT MANUALLY TO TRY AND GET THE GEARS TO SHIFT WITH NO LUCK AFTER QUICKLY MAKING THE SWITCH BETWEEN AUTOMATIC TO MANUAL TWICE THE AUTOMATIC TRANSMISSION RESPONDED WITH A LOUD CLANK AS IF THE SEMI BEHIND ME HAD HIT ME AND THE RESPONDED WITH ACCELERATION. THE ISSUE WAS REPORTED FIRST EARLY FEBRUARY 2020 AGAIN IN EARLY MAY 2020 AND RECENTLY EARLY OCTOBER 2020 SERVICE DEPARTMENT FAILS TO DUPLICATE ISSUE. MY DASHCAM CAPTURED VIDEO WHILE BEING DRIVEN BY THE SERVICE DEPARTMENT EXPRESSING THE STRANGE FEELING THE TRANSMISSION WOULD GIVE THEM WITH TORQUE AND SHIFTS.
Mfg Campaign: 11384104
Recall Date: Dec 18, 2020
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