Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2021-2024 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, and Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles equipped with a 6.2L V8 gas engine. The connecting rod and/or crankshaft engine components may have manufacturing defects that can lead to engine damage and engine failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-888-275-9171) or go to www.nhtsa.gov.
Mfg Campaign: N252494000
Recall Date: Apr 24, 2025
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2023 Cadillac CT4 and CT5; 2021-2023 Buick Envision; and 2022-2023 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles. The daytime running lights (DRLs) may not deactivate when the headlights are on. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222386380
Recall Date: Dec 8, 2022
General Motors, Llc
Safety Issue:
General Motors, LLC (M) is recalling certain 2021-2022 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL vehicles equipped with third-row seats. The rivet that retains the buckle to the mounting bracket in the left or right side third-row seat belt buckle assembly may have been improperly formed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222372380
Recall Date: Aug 11, 2022
Consumer Complaints
50 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The vehicle acts like it wants to cut off, and when the lane driving assistance option is activated, it will jump lanes and almost cause an accident.
Corrective Action:
The vehicle acts like it wants to cut off, and when the lane driving assistance option is activated, it will jump lanes and almost cause an accident.
Additional Notes:
The vehicle acts like it wants to cut off, and when the lane driving assistance option is activated, it will jump lanes and almost cause an accident.
Mfg Campaign: 11669878
Recall Date: Jun 28, 2025
General Motors, Llc
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
The vehicle acts like it wants to cut off, and when the lane driving assistance option is activated, it will jump lanes and almost cause an accident.
Corrective Action:
The vehicle acts like it wants to cut off, and when the lane driving assistance option is activated, it will jump lanes and almost cause an accident.
Additional Notes:
The vehicle acts like it wants to cut off, and when the lane driving assistance option is activated, it will jump lanes and almost cause an accident.
Mfg Campaign: 11669878
Recall Date: Jun 28, 2025
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
The vehicle acts like it wants to cut off, and when the lane driving assistance option is activated, it will jump lanes and almost cause an accident.
Corrective Action:
The vehicle acts like it wants to cut off, and when the lane driving assistance option is activated, it will jump lanes and almost cause an accident.
Additional Notes:
The vehicle acts like it wants to cut off, and when the lane driving assistance option is activated, it will jump lanes and almost cause an accident.
Mfg Campaign: 11669878
Recall Date: Jun 28, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I own a 2022 Cadillac Escalade that is affected by Recall N252494000. Although the recall repair is not yet available, I’m experiencing several serious symptoms that appear related to the recall: The engine consumes oil at an abnormal rate. I need to add oil frequently between scheduled changes. When I press the gas pedal, there is a delay in response — the car doesn’t accelerate immediately, then suddenly surges. I also hear a light metallic ticking or knocking sound when the engine is warm, especially at idle. I use this vehicle daily for work, and these issues are affecting safety and causing financial loss. I brought the vehicle to a dealership, but they were unwilling to replace the engine without a diagnostic trouble code. I’m concerned that GM is delaying the proper fix, and I am requesting NHTSA to investigate and ensure that affected customers like me receive a complete engine replacement when symptoms are present — even without error codes. Thank you for your attention.
Corrective Action:
I own a 2022 Cadillac Escalade that is affected by Recall N252494000. Although the recall repair is not yet available, I’m experiencing several serious symptoms that appear related to the recall: The engine consumes oil at an abnormal rate. I need to add oil frequently between scheduled changes. When I press the gas pedal, there is a delay in response — the car doesn’t accelerate immediately, then suddenly surges. I also hear a light metallic ticking or knocking sound when the engine is warm, especially at idle. I use this vehicle daily for work, and these issues are affecting safety and causing financial loss. I brought the vehicle to a dealership, but they were unwilling to replace the engine without a diagnostic trouble code. I’m concerned that GM is delaying the proper fix, and I am requesting NHTSA to investigate and ensure that affected customers like me receive a complete engine replacement when symptoms are present — even without error codes. Thank you for your attention.
Additional Notes:
I own a 2022 Cadillac Escalade that is affected by Recall N252494000. Although the recall repair is not yet available, I’m experiencing several serious symptoms that appear related to the recall: The engine consumes oil at an abnormal rate. I need to add oil frequently between scheduled changes. When I press the gas pedal, there is a delay in response — the car doesn’t accelerate immediately, then suddenly surges. I also hear a light metallic ticking or knocking sound when the engine is warm, especially at idle. I use this vehicle daily for work, and these issues are affecting safety and causing financial loss. I brought the vehicle to a dealership, but they were unwilling to replace the engine without a diagnostic trouble code. I’m concerned that GM is delaying the proper fix, and I am requesting NHTSA to investigate and ensure that affected customers like me receive a complete engine replacement when symptoms are present — even without error codes. Thank you for your attention.
Mfg Campaign: 11669489
Recall Date: Jun 26, 2025
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
At the end of 2024, the GPS, OnStar, and telematics system in my vehicle stopped working completely. This failure disabled critical features including navigation, emergency support (OnStar), and Super Cruise. I was living in California at the time and contacted local service providers, but was told the necessary mobile phone control module was unavailable. After relocating to Texas, I took the vehicle to Covert Cadillac in Austin. The dealership confirmed the issue and ordered the part, but after several months and multiple follow-ups, the part has still not arrived. As of June 2025, the vehicle remains unrepaired, and I continue to drive without GPS or emergency support. The dashboard displays a constant GPS error. This issue, now lasting over 6 months, puts my safety and the safety of my passengers at risk—especially during long-distance travel and unfamiliar routes. The dealership has acknowledged the problem but cannot resolve it due to ongoing parts unavailability and lack of response from the manufacturer. This is a serious and unresolved safety defect. I am requesting an immediate investigation into GM/Cadillac's failure to provide timely service, support, or resolution for a vehicle-dependent safety system.
Corrective Action:
At the end of 2024, the GPS, OnStar, and telematics system in my vehicle stopped working completely. This failure disabled critical features including navigation, emergency support (OnStar), and Super Cruise. I was living in California at the time and contacted local service providers, but was told the necessary mobile phone control module was unavailable. After relocating to Texas, I took the vehicle to Covert Cadillac in Austin. The dealership confirmed the issue and ordered the part, but after several months and multiple follow-ups, the part has still not arrived. As of June 2025, the vehicle remains unrepaired, and I continue to drive without GPS or emergency support. The dashboard displays a constant GPS error. This issue, now lasting over 6 months, puts my safety and the safety of my passengers at risk—especially during long-distance travel and unfamiliar routes. The dealership has acknowledged the problem but cannot resolve it due to ongoing parts unavailability and lack of response from the manufacturer. This is a serious and unresolved safety defect. I am requesting an immediate investigation into GM/Cadillac's failure to provide timely service, support, or resolution for a vehicle-dependent safety system.
Additional Notes:
At the end of 2024, the GPS, OnStar, and telematics system in my vehicle stopped working completely. This failure disabled critical features including navigation, emergency support (OnStar), and Super Cruise. I was living in California at the time and contacted local service providers, but was told the necessary mobile phone control module was unavailable. After relocating to Texas, I took the vehicle to Covert Cadillac in Austin. The dealership confirmed the issue and ordered the part, but after several months and multiple follow-ups, the part has still not arrived. As of June 2025, the vehicle remains unrepaired, and I continue to drive without GPS or emergency support. The dashboard displays a constant GPS error. This issue, now lasting over 6 months, puts my safety and the safety of my passengers at risk—especially during long-distance travel and unfamiliar routes. The dealership has acknowledged the problem but cannot resolve it due to ongoing parts unavailability and lack of response from the manufacturer. This is a serious and unresolved safety defect. I am requesting an immediate investigation into GM/Cadillac's failure to provide timely service, support, or resolution for a vehicle-dependent safety system.
Mfg Campaign: 11667581
Recall Date: Jun 17, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
We were driving on the freeway when all of a sudden the vehicle went into neutral, shut off and started slowing down. We were in the middle lane and our 3 children and grandparents were also in the car. This was incredibly dangerous and thankfully slowly we got to the right shoulder and the vehicle no longer turned on. We had to contact AAA and we took it to the dealership where we dropped it off. A few weeks ago I had called the dealership to ask about the repairs for the engine recall and they said they didn’t have anything solutions for that recall. Now dealer is stating it is still under warranty yet they haven’t been able to provide a vehicle large enough to accommodate our family. Nonetheless, they are stating that it might be over two weeks before they can get a new engine and then install it.
Corrective Action:
We were driving on the freeway when all of a sudden the vehicle went into neutral, shut off and started slowing down. We were in the middle lane and our 3 children and grandparents were also in the car. This was incredibly dangerous and thankfully slowly we got to the right shoulder and the vehicle no longer turned on. We had to contact AAA and we took it to the dealership where we dropped it off. A few weeks ago I had called the dealership to ask about the repairs for the engine recall and they said they didn’t have anything solutions for that recall. Now dealer is stating it is still under warranty yet they haven’t been able to provide a vehicle large enough to accommodate our family. Nonetheless, they are stating that it might be over two weeks before they can get a new engine and then install it.
Additional Notes:
We were driving on the freeway when all of a sudden the vehicle went into neutral, shut off and started slowing down. We were in the middle lane and our 3 children and grandparents were also in the car. This was incredibly dangerous and thankfully slowly we got to the right shoulder and the vehicle no longer turned on. We had to contact AAA and we took it to the dealership where we dropped it off. A few weeks ago I had called the dealership to ask about the repairs for the engine recall and they said they didn’t have anything solutions for that recall. Now dealer is stating it is still under warranty yet they haven’t been able to provide a vehicle large enough to accommodate our family. Nonetheless, they are stating that it might be over two weeks before they can get a new engine and then install it.
Mfg Campaign: 11662547
Recall Date: May 22, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
We were driving on the freeway when all of a sudden the vehicle went into neutral, shut off and started slowing down. We were in the middle lane and our 3 children and grandparents were also in the car. This was incredibly dangerous and thankfully slowly we got to the right shoulder and the vehicle no longer turned on. We had to contact AAA and we took it to the dealership where we dropped it off. A few weeks ago I had called the dealership to ask about the repairs for the engine recall and they said they didn’t have anything solutions for that recall. Now dealer is stating it is still under warranty yet they haven’t been able to provide a vehicle large enough to accommodate our family. Nonetheless, they are stating that it might be over two weeks before they can get a new engine and then install it.
Corrective Action:
We were driving on the freeway when all of a sudden the vehicle went into neutral, shut off and started slowing down. We were in the middle lane and our 3 children and grandparents were also in the car. This was incredibly dangerous and thankfully slowly we got to the right shoulder and the vehicle no longer turned on. We had to contact AAA and we took it to the dealership where we dropped it off. A few weeks ago I had called the dealership to ask about the repairs for the engine recall and they said they didn’t have anything solutions for that recall. Now dealer is stating it is still under warranty yet they haven’t been able to provide a vehicle large enough to accommodate our family. Nonetheless, they are stating that it might be over two weeks before they can get a new engine and then install it.
Additional Notes:
We were driving on the freeway when all of a sudden the vehicle went into neutral, shut off and started slowing down. We were in the middle lane and our 3 children and grandparents were also in the car. This was incredibly dangerous and thankfully slowly we got to the right shoulder and the vehicle no longer turned on. We had to contact AAA and we took it to the dealership where we dropped it off. A few weeks ago I had called the dealership to ask about the repairs for the engine recall and they said they didn’t have anything solutions for that recall. Now dealer is stating it is still under warranty yet they haven’t been able to provide a vehicle large enough to accommodate our family. Nonetheless, they are stating that it might be over two weeks before they can get a new engine and then install it.
Mfg Campaign: 11662547
Recall Date: May 22, 2025
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
We were driving on the freeway when all of a sudden the vehicle went into neutral, shut off and started slowing down. We were in the middle lane and our 3 children and grandparents were also in the car. This was incredibly dangerous and thankfully slowly we got to the right shoulder and the vehicle no longer turned on. We had to contact AAA and we took it to the dealership where we dropped it off. A few weeks ago I had called the dealership to ask about the repairs for the engine recall and they said they didn’t have anything solutions for that recall. Now dealer is stating it is still under warranty yet they haven’t been able to provide a vehicle large enough to accommodate our family. Nonetheless, they are stating that it might be over two weeks before they can get a new engine and then install it.
Corrective Action:
We were driving on the freeway when all of a sudden the vehicle went into neutral, shut off and started slowing down. We were in the middle lane and our 3 children and grandparents were also in the car. This was incredibly dangerous and thankfully slowly we got to the right shoulder and the vehicle no longer turned on. We had to contact AAA and we took it to the dealership where we dropped it off. A few weeks ago I had called the dealership to ask about the repairs for the engine recall and they said they didn’t have anything solutions for that recall. Now dealer is stating it is still under warranty yet they haven’t been able to provide a vehicle large enough to accommodate our family. Nonetheless, they are stating that it might be over two weeks before they can get a new engine and then install it.
Additional Notes:
We were driving on the freeway when all of a sudden the vehicle went into neutral, shut off and started slowing down. We were in the middle lane and our 3 children and grandparents were also in the car. This was incredibly dangerous and thankfully slowly we got to the right shoulder and the vehicle no longer turned on. We had to contact AAA and we took it to the dealership where we dropped it off. A few weeks ago I had called the dealership to ask about the repairs for the engine recall and they said they didn’t have anything solutions for that recall. Now dealer is stating it is still under warranty yet they haven’t been able to provide a vehicle large enough to accommodate our family. Nonetheless, they are stating that it might be over two weeks before they can get a new engine and then install it.
Mfg Campaign: 11662547
Recall Date: May 22, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I am reporting persistent safety issues with my 2022 Cadillac Escalade ESV, with ~87k miles. Despite a completed recall for an engine seizure, the vehicle continues to fail dangerously, eroding confidence in its safety and reliability.Early in ownership, the computer and dashboard were replaced due to malfunction. Later, the engine seized while driving at 70 mph on a highway, a recall-related issue requiring a three-month repair. The vehicle has spent significant time in the shop, impacting usability.On May 20, 2025, my wife experienced a sudden shutdown at a busy intersection while merging onto a high-speed road. The vehicle lost power without warning, stranding her in a hazardous position. She exited to direct traffic, risking a collision. After ~5 minutes, she restarted it, and the system prompted her to reset the front windows’ limits, suggesting a computer issue. This post-recall failure indicates unresolved defects.These incidents—computer replacement, engine seizure, and shutdown—show a pattern of unreliability. With 87,000 miles, lemon law eligibility may be limited, but GM should have offered a buyback earlier given the history. These failures pose serious safety risks.I urge NHTSA to investigate potential defects in the 2022 Escalade ESV’s engine and electronics. I also seek guidance on whether GM should repurchase this vehicle to ensure safety. Please confirm receipt and advise on next steps. I can provide service records.
Corrective Action:
I am reporting persistent safety issues with my 2022 Cadillac Escalade ESV, with ~87k miles. Despite a completed recall for an engine seizure, the vehicle continues to fail dangerously, eroding confidence in its safety and reliability.Early in ownership, the computer and dashboard were replaced due to malfunction. Later, the engine seized while driving at 70 mph on a highway, a recall-related issue requiring a three-month repair. The vehicle has spent significant time in the shop, impacting usability.On May 20, 2025, my wife experienced a sudden shutdown at a busy intersection while merging onto a high-speed road. The vehicle lost power without warning, stranding her in a hazardous position. She exited to direct traffic, risking a collision. After ~5 minutes, she restarted it, and the system prompted her to reset the front windows’ limits, suggesting a computer issue. This post-recall failure indicates unresolved defects.These incidents—computer replacement, engine seizure, and shutdown—show a pattern of unreliability. With 87,000 miles, lemon law eligibility may be limited, but GM should have offered a buyback earlier given the history. These failures pose serious safety risks.I urge NHTSA to investigate potential defects in the 2022 Escalade ESV’s engine and electronics. I also seek guidance on whether GM should repurchase this vehicle to ensure safety. Please confirm receipt and advise on next steps. I can provide service records.
Additional Notes:
I am reporting persistent safety issues with my 2022 Cadillac Escalade ESV, with ~87k miles. Despite a completed recall for an engine seizure, the vehicle continues to fail dangerously, eroding confidence in its safety and reliability.Early in ownership, the computer and dashboard were replaced due to malfunction. Later, the engine seized while driving at 70 mph on a highway, a recall-related issue requiring a three-month repair. The vehicle has spent significant time in the shop, impacting usability.On May 20, 2025, my wife experienced a sudden shutdown at a busy intersection while merging onto a high-speed road. The vehicle lost power without warning, stranding her in a hazardous position. She exited to direct traffic, risking a collision. After ~5 minutes, she restarted it, and the system prompted her to reset the front windows’ limits, suggesting a computer issue. This post-recall failure indicates unresolved defects.These incidents—computer replacement, engine seizure, and shutdown—show a pattern of unreliability. With 87,000 miles, lemon law eligibility may be limited, but GM should have offered a buyback earlier given the history. These failures pose serious safety risks.I urge NHTSA to investigate potential defects in the 2022 Escalade ESV’s engine and electronics. I also seek guidance on whether GM should repurchase this vehicle to ensure safety. Please confirm receipt and advise on next steps. I can provide service records.
Mfg Campaign: 11662258
Recall Date: May 21, 2025
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I am reporting persistent safety issues with my 2022 Cadillac Escalade ESV, with ~87k miles. Despite a completed recall for an engine seizure, the vehicle continues to fail dangerously, eroding confidence in its safety and reliability.Early in ownership, the computer and dashboard were replaced due to malfunction. Later, the engine seized while driving at 70 mph on a highway, a recall-related issue requiring a three-month repair. The vehicle has spent significant time in the shop, impacting usability.On May 20, 2025, my wife experienced a sudden shutdown at a busy intersection while merging onto a high-speed road. The vehicle lost power without warning, stranding her in a hazardous position. She exited to direct traffic, risking a collision. After ~5 minutes, she restarted it, and the system prompted her to reset the front windows’ limits, suggesting a computer issue. This post-recall failure indicates unresolved defects.These incidents—computer replacement, engine seizure, and shutdown—show a pattern of unreliability. With 87,000 miles, lemon law eligibility may be limited, but GM should have offered a buyback earlier given the history. These failures pose serious safety risks.I urge NHTSA to investigate potential defects in the 2022 Escalade ESV’s engine and electronics. I also seek guidance on whether GM should repurchase this vehicle to ensure safety. Please confirm receipt and advise on next steps. I can provide service records.
Corrective Action:
I am reporting persistent safety issues with my 2022 Cadillac Escalade ESV, with ~87k miles. Despite a completed recall for an engine seizure, the vehicle continues to fail dangerously, eroding confidence in its safety and reliability.Early in ownership, the computer and dashboard were replaced due to malfunction. Later, the engine seized while driving at 70 mph on a highway, a recall-related issue requiring a three-month repair. The vehicle has spent significant time in the shop, impacting usability.On May 20, 2025, my wife experienced a sudden shutdown at a busy intersection while merging onto a high-speed road. The vehicle lost power without warning, stranding her in a hazardous position. She exited to direct traffic, risking a collision. After ~5 minutes, she restarted it, and the system prompted her to reset the front windows’ limits, suggesting a computer issue. This post-recall failure indicates unresolved defects.These incidents—computer replacement, engine seizure, and shutdown—show a pattern of unreliability. With 87,000 miles, lemon law eligibility may be limited, but GM should have offered a buyback earlier given the history. These failures pose serious safety risks.I urge NHTSA to investigate potential defects in the 2022 Escalade ESV’s engine and electronics. I also seek guidance on whether GM should repurchase this vehicle to ensure safety. Please confirm receipt and advise on next steps. I can provide service records.
Additional Notes:
I am reporting persistent safety issues with my 2022 Cadillac Escalade ESV, with ~87k miles. Despite a completed recall for an engine seizure, the vehicle continues to fail dangerously, eroding confidence in its safety and reliability.Early in ownership, the computer and dashboard were replaced due to malfunction. Later, the engine seized while driving at 70 mph on a highway, a recall-related issue requiring a three-month repair. The vehicle has spent significant time in the shop, impacting usability.On May 20, 2025, my wife experienced a sudden shutdown at a busy intersection while merging onto a high-speed road. The vehicle lost power without warning, stranding her in a hazardous position. She exited to direct traffic, risking a collision. After ~5 minutes, she restarted it, and the system prompted her to reset the front windows’ limits, suggesting a computer issue. This post-recall failure indicates unresolved defects.These incidents—computer replacement, engine seizure, and shutdown—show a pattern of unreliability. With 87,000 miles, lemon law eligibility may be limited, but GM should have offered a buyback earlier given the history. These failures pose serious safety risks.I urge NHTSA to investigate potential defects in the 2022 Escalade ESV’s engine and electronics. I also seek guidance on whether GM should repurchase this vehicle to ensure safety. Please confirm receipt and advise on next steps. I can provide service records.
Mfg Campaign: 11662258
Recall Date: May 21, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I am reporting persistent safety issues with my 2022 Cadillac Escalade ESV, with ~87k miles. Despite a completed recall for an engine seizure, the vehicle continues to fail dangerously, eroding confidence in its safety and reliability.Early in ownership, the computer and dashboard were replaced due to malfunction. Later, the engine seized while driving at 70 mph on a highway, a recall-related issue requiring a three-month repair. The vehicle has spent significant time in the shop, impacting usability.On May 20, 2025, my wife experienced a sudden shutdown at a busy intersection while merging onto a high-speed road. The vehicle lost power without warning, stranding her in a hazardous position. She exited to direct traffic, risking a collision. After ~5 minutes, she restarted it, and the system prompted her to reset the front windows’ limits, suggesting a computer issue. This post-recall failure indicates unresolved defects.These incidents—computer replacement, engine seizure, and shutdown—show a pattern of unreliability. With 87,000 miles, lemon law eligibility may be limited, but GM should have offered a buyback earlier given the history. These failures pose serious safety risks.I urge NHTSA to investigate potential defects in the 2022 Escalade ESV’s engine and electronics. I also seek guidance on whether GM should repurchase this vehicle to ensure safety. Please confirm receipt and advise on next steps. I can provide service records.
Corrective Action:
I am reporting persistent safety issues with my 2022 Cadillac Escalade ESV, with ~87k miles. Despite a completed recall for an engine seizure, the vehicle continues to fail dangerously, eroding confidence in its safety and reliability.Early in ownership, the computer and dashboard were replaced due to malfunction. Later, the engine seized while driving at 70 mph on a highway, a recall-related issue requiring a three-month repair. The vehicle has spent significant time in the shop, impacting usability.On May 20, 2025, my wife experienced a sudden shutdown at a busy intersection while merging onto a high-speed road. The vehicle lost power without warning, stranding her in a hazardous position. She exited to direct traffic, risking a collision. After ~5 minutes, she restarted it, and the system prompted her to reset the front windows’ limits, suggesting a computer issue. This post-recall failure indicates unresolved defects.These incidents—computer replacement, engine seizure, and shutdown—show a pattern of unreliability. With 87,000 miles, lemon law eligibility may be limited, but GM should have offered a buyback earlier given the history. These failures pose serious safety risks.I urge NHTSA to investigate potential defects in the 2022 Escalade ESV’s engine and electronics. I also seek guidance on whether GM should repurchase this vehicle to ensure safety. Please confirm receipt and advise on next steps. I can provide service records.
Additional Notes:
I am reporting persistent safety issues with my 2022 Cadillac Escalade ESV, with ~87k miles. Despite a completed recall for an engine seizure, the vehicle continues to fail dangerously, eroding confidence in its safety and reliability.Early in ownership, the computer and dashboard were replaced due to malfunction. Later, the engine seized while driving at 70 mph on a highway, a recall-related issue requiring a three-month repair. The vehicle has spent significant time in the shop, impacting usability.On May 20, 2025, my wife experienced a sudden shutdown at a busy intersection while merging onto a high-speed road. The vehicle lost power without warning, stranding her in a hazardous position. She exited to direct traffic, risking a collision. After ~5 minutes, she restarted it, and the system prompted her to reset the front windows’ limits, suggesting a computer issue. This post-recall failure indicates unresolved defects.These incidents—computer replacement, engine seizure, and shutdown—show a pattern of unreliability. With 87,000 miles, lemon law eligibility may be limited, but GM should have offered a buyback earlier given the history. These failures pose serious safety risks.I urge NHTSA to investigate potential defects in the 2022 Escalade ESV’s engine and electronics. I also seek guidance on whether GM should repurchase this vehicle to ensure safety. Please confirm receipt and advise on next steps. I can provide service records.
Mfg Campaign: 11662258
Recall Date: May 21, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Vehicle is burning oil with low engine oil light flashing months before the oil change is required. Vehicle does not always have full power and may slingshot forward at time of acceleration as opposed to a smooth acceleration.
Corrective Action:
Vehicle is burning oil with low engine oil light flashing months before the oil change is required. Vehicle does not always have full power and may slingshot forward at time of acceleration as opposed to a smooth acceleration.
Additional Notes:
Vehicle is burning oil with low engine oil light flashing months before the oil change is required. Vehicle does not always have full power and may slingshot forward at time of acceleration as opposed to a smooth acceleration.
Mfg Campaign: 11661215
Recall Date: May 15, 2025
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Vehicle is burning oil with low engine oil light flashing months before the oil change is required. Vehicle does not always have full power and may slingshot forward at time of acceleration as opposed to a smooth acceleration.
Corrective Action:
Vehicle is burning oil with low engine oil light flashing months before the oil change is required. Vehicle does not always have full power and may slingshot forward at time of acceleration as opposed to a smooth acceleration.
Additional Notes:
Vehicle is burning oil with low engine oil light flashing months before the oil change is required. Vehicle does not always have full power and may slingshot forward at time of acceleration as opposed to a smooth acceleration.
Mfg Campaign: 11661215
Recall Date: May 15, 2025
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Vehicle is burning oil with low engine oil light flashing months before the oil change is required. Vehicle does not always have full power and may slingshot forward at time of acceleration as opposed to a smooth acceleration.
Corrective Action:
Vehicle is burning oil with low engine oil light flashing months before the oil change is required. Vehicle does not always have full power and may slingshot forward at time of acceleration as opposed to a smooth acceleration.
Additional Notes:
Vehicle is burning oil with low engine oil light flashing months before the oil change is required. Vehicle does not always have full power and may slingshot forward at time of acceleration as opposed to a smooth acceleration.
Mfg Campaign: 11661215
Recall Date: May 15, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
[XXX] on Sunday I was driving Longisland’ highway around 70 mile per a hour on left line my Cadillac engine stop end notification start engine I barely stop my car called police officer he help me because car it wast safe area with tow truck take my car now car in service almost week still no response and I have a appointment last Saturday because it was recall one day before engine blows just want to notification if necessary low suite in figure best regards car service name smithtown king o road best regards INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX] on Sunday I was driving Longisland’ highway around 70 mile per a hour on left line my Cadillac engine stop end notification start engine I barely stop my car called police officer he help me because car it wast safe area with tow truck take my car now car in service almost week still no response and I have a appointment last Saturday because it was recall one day before engine blows just want to notification if necessary low suite in figure best regards car service name smithtown king o road best regards INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX] on Sunday I was driving Longisland’ highway around 70 mile per a hour on left line my Cadillac engine stop end notification start engine I barely stop my car called police officer he help me because car it wast safe area with tow truck take my car now car in service almost week still no response and I have a appointment last Saturday because it was recall one day before engine blows just want to notification if necessary low suite in figure best regards car service name smithtown king o road best regards INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11658942
Recall Date: May 5, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Hi at April 28 around 10.30 pm I was driving Longisland highway city to Hamton’ before exit 70 my engine stopped suddenly I was on the left line trafic coming behind me i barely controlled my car pull over very hardly right side and called police I have recorded 911 officer help me to tow my car it was dar and not safe area now car at the dealership smithtown king of Cadillac dealership
Corrective Action:
Hi at April 28 around 10.30 pm I was driving Longisland highway city to Hamton’ before exit 70 my engine stopped suddenly I was on the left line trafic coming behind me i barely controlled my car pull over very hardly right side and called police I have recorded 911 officer help me to tow my car it was dar and not safe area now car at the dealership smithtown king of Cadillac dealership
Additional Notes:
Hi at April 28 around 10.30 pm I was driving Longisland highway city to Hamton’ before exit 70 my engine stopped suddenly I was on the left line trafic coming behind me i barely controlled my car pull over very hardly right side and called police I have recorded 911 officer help me to tow my car it was dar and not safe area now car at the dealership smithtown king of Cadillac dealership
Mfg Campaign: 11658050
Recall Date: Apr 30, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Hi at April 28 around 10.30 pm I was driving Longisland highway city to Hamton’ before exit 70 my engine stopped suddenly I was on the left line trafic coming behind me i barely controlled my car pull over very hardly right side and called police I have recorded 911 officer help me to tow my car it was dar and not safe area now car at the dealership smithtown king of Cadillac dealership
Corrective Action:
Hi at April 28 around 10.30 pm I was driving Longisland highway city to Hamton’ before exit 70 my engine stopped suddenly I was on the left line trafic coming behind me i barely controlled my car pull over very hardly right side and called police I have recorded 911 officer help me to tow my car it was dar and not safe area now car at the dealership smithtown king of Cadillac dealership
Additional Notes:
Hi at April 28 around 10.30 pm I was driving Longisland highway city to Hamton’ before exit 70 my engine stopped suddenly I was on the left line trafic coming behind me i barely controlled my car pull over very hardly right side and called police I have recorded 911 officer help me to tow my car it was dar and not safe area now car at the dealership smithtown king of Cadillac dealership
Mfg Campaign: 11658050
Recall Date: Apr 30, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I was driving with my family and kinds a car a freeway and vehicle start making loud sounds And shut off We were so scared Caz it got stopped on the middle of traffic and I couldn’t checking the lane Caz of heavy traffic It was scary moment of my life Talked to the dealership they took two months to get me a new engine under Warrenty But I didt have my car for three months Now they gave me my car back with NO WARRENTY YHIS IS TERRIBLE I know it will happen again
Corrective Action:
I was driving with my family and kinds a car a freeway and vehicle start making loud sounds And shut off We were so scared Caz it got stopped on the middle of traffic and I couldn’t checking the lane Caz of heavy traffic It was scary moment of my life Talked to the dealership they took two months to get me a new engine under Warrenty But I didt have my car for three months Now they gave me my car back with NO WARRENTY YHIS IS TERRIBLE I know it will happen again
Additional Notes:
I was driving with my family and kinds a car a freeway and vehicle start making loud sounds And shut off We were so scared Caz it got stopped on the middle of traffic and I couldn’t checking the lane Caz of heavy traffic It was scary moment of my life Talked to the dealership they took two months to get me a new engine under Warrenty But I didt have my car for three months Now they gave me my car back with NO WARRENTY YHIS IS TERRIBLE I know it will happen again
Mfg Campaign: 11655663
Recall Date: Apr 20, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Without any prior symptoms or warnings when I was driving on the highway I felt the car losing power and the car started to slow down in the middle of the road and then check engine light came on when i was on my way to pull over. When I stopped, I felt a strong vibration throughout the car, as if it was about to shut down. Then it actually stopped. I tried once to start it, but failed. I towed the car to the dealership .It took them 4 days to diagnose it , l They charged me a diagnose fee for removing the top of the engine and then a separate fee for removing the bottom of the engine. Then they told me they had to call Cadillac support because they didn't know what to do.I waited about a week to know the result and then unfortunately they told me that I had to replace the entire engine and pay about $13,000. Let me tell you I was at the same dealership 4 days before what happened. I was there because they recommended me to do a throttle body cleaner. I did the recommended service and they confirmed that everything was working properly and the car is perfectly fine. Let me also tell you that I do all the maintenance, I change the oils even before the time for changing them, I use a premium gas from top tier station, Now the car at the dealership since February 2025 , my car's engine is back ordered, they don't have any expectations or time frame or even average wait time! So frustrated and nothing to do. It is truly a disaster and I do not know what I did to deserve this material and moral suffering. I hope to God that you help me to be justified in this clear injustice. Thank you;
Corrective Action:
Without any prior symptoms or warnings when I was driving on the highway I felt the car losing power and the car started to slow down in the middle of the road and then check engine light came on when i was on my way to pull over. When I stopped, I felt a strong vibration throughout the car, as if it was about to shut down. Then it actually stopped. I tried once to start it, but failed. I towed the car to the dealership .It took them 4 days to diagnose it , l They charged me a diagnose fee for removing the top of the engine and then a separate fee for removing the bottom of the engine. Then they told me they had to call Cadillac support because they didn't know what to do.I waited about a week to know the result and then unfortunately they told me that I had to replace the entire engine and pay about $13,000. Let me tell you I was at the same dealership 4 days before what happened. I was there because they recommended me to do a throttle body cleaner. I did the recommended service and they confirmed that everything was working properly and the car is perfectly fine. Let me also tell you that I do all the maintenance, I change the oils even before the time for changing them, I use a premium gas from top tier station, Now the car at the dealership since February 2025 , my car's engine is back ordered, they don't have any expectations or time frame or even average wait time! So frustrated and nothing to do. It is truly a disaster and I do not know what I did to deserve this material and moral suffering. I hope to God that you help me to be justified in this clear injustice. Thank you;
Additional Notes:
Without any prior symptoms or warnings when I was driving on the highway I felt the car losing power and the car started to slow down in the middle of the road and then check engine light came on when i was on my way to pull over. When I stopped, I felt a strong vibration throughout the car, as if it was about to shut down. Then it actually stopped. I tried once to start it, but failed. I towed the car to the dealership .It took them 4 days to diagnose it , l They charged me a diagnose fee for removing the top of the engine and then a separate fee for removing the bottom of the engine. Then they told me they had to call Cadillac support because they didn't know what to do.I waited about a week to know the result and then unfortunately they told me that I had to replace the entire engine and pay about $13,000. Let me tell you I was at the same dealership 4 days before what happened. I was there because they recommended me to do a throttle body cleaner. I did the recommended service and they confirmed that everything was working properly and the car is perfectly fine. Let me also tell you that I do all the maintenance, I change the oils even before the time for changing them, I use a premium gas from top tier station, Now the car at the dealership since February 2025 , my car's engine is back ordered, they don't have any expectations or time frame or even average wait time! So frustrated and nothing to do. It is truly a disaster and I do not know what I did to deserve this material and moral suffering. I hope to God that you help me to be justified in this clear injustice. Thank you;
Mfg Campaign: 11654303
Recall Date: Apr 13, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2022 Cadillac Escalade ESV. The contact stated while driving 75 MPH, the vehicle stalled. The vehicle shifted into neutral, and the Push to Start message was displayed. There were no warning lights illuminated. The contact was able to coast off the road. The vehicle failed to restart and was towed to the local dealer, where it was diagnosed that there was bearing failure and that the engine needed to be replaced; however, the parts were on backorder. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 41,530.
Corrective Action:
The contact owns a 2022 Cadillac Escalade ESV. The contact stated while driving 75 MPH, the vehicle stalled. The vehicle shifted into neutral, and the Push to Start message was displayed. There were no warning lights illuminated. The contact was able to coast off the road. The vehicle failed to restart and was towed to the local dealer, where it was diagnosed that there was bearing failure and that the engine needed to be replaced; however, the parts were on backorder. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 41,530.
Additional Notes:
The contact owns a 2022 Cadillac Escalade ESV. The contact stated while driving 75 MPH, the vehicle stalled. The vehicle shifted into neutral, and the Push to Start message was displayed. There were no warning lights illuminated. The contact was able to coast off the road. The vehicle failed to restart and was towed to the local dealer, where it was diagnosed that there was bearing failure and that the engine needed to be replaced; however, the parts were on backorder. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 41,530.
Mfg Campaign: 11651979
Recall Date: Apr 1, 2025
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury