Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2021-2024 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, and Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles equipped with a 6.2L V8 gas engine. The connecting rod and/or crankshaft engine components may have manufacturing defects that can lead to engine damage and engine failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-888-275-9171) or go to www.nhtsa.gov.
Mfg Campaign: N252494000
Recall Date: Apr 24, 2025
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2023 Cadillac CT4 and CT5; 2021-2023 Buick Envision; and 2022-2023 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles. The daytime running lights (DRLs) may not deactivate when the headlights are on. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222386380
Recall Date: Dec 8, 2022
General Motors, Llc
Safety Issue:
General Motors, LLC (M) is recalling certain 2021-2022 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL vehicles equipped with third-row seats. The rivet that retains the buckle to the mounting bracket in the left or right side third-row seat belt buckle assembly may have been improperly formed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222372380
Recall Date: Aug 11, 2022
Consumer Complaints
50 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
While driving 55mph on a highway ([XXX]) at [XXX] on [XXX], the vehicle shut down and went into neutral. The vehicle coasted to the shoulder of the highway. It was a very dangerous situation with virtually no vehicles following the move over law and flying by us at 60 plus mph. The vehicle was towed to Capellino Cadillac in Williamsville, NY where it sat for days without anyone looking at it or moving from the parking spot where it was dropped off. On 3/13/2025, I phoned service to find out the status of my vehicle and was told the engine was "Blown". This without anyone even looking at it. I was told that it is becoming a frequent problem with low mileage motors and the motor would have to be sent to GM for evaluation and my motor replaced. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
While driving 55mph on a highway ([XXX]) at [XXX] on [XXX], the vehicle shut down and went into neutral. The vehicle coasted to the shoulder of the highway. It was a very dangerous situation with virtually no vehicles following the move over law and flying by us at 60 plus mph. The vehicle was towed to Capellino Cadillac in Williamsville, NY where it sat for days without anyone looking at it or moving from the parking spot where it was dropped off. On 3/13/2025, I phoned service to find out the status of my vehicle and was told the engine was "Blown". This without anyone even looking at it. I was told that it is becoming a frequent problem with low mileage motors and the motor would have to be sent to GM for evaluation and my motor replaced. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
While driving 55mph on a highway ([XXX]) at [XXX] on [XXX], the vehicle shut down and went into neutral. The vehicle coasted to the shoulder of the highway. It was a very dangerous situation with virtually no vehicles following the move over law and flying by us at 60 plus mph. The vehicle was towed to Capellino Cadillac in Williamsville, NY where it sat for days without anyone looking at it or moving from the parking spot where it was dropped off. On 3/13/2025, I phoned service to find out the status of my vehicle and was told the engine was "Blown". This without anyone even looking at it. I was told that it is becoming a frequent problem with low mileage motors and the motor would have to be sent to GM for evaluation and my motor replaced. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11651604
Recall Date: Mar 30, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
no warning out of nowhere while driving about 35mph the car stopped driving but still had power then i pressed gas again and it jerked me and stopped driving again so slowly had to pull off the road to get out of traffic. cadillac wouldn’t move back or forward when gears shifted. called aaa to pick up car and take to the dealership. no explanation or calls to what is happening to my car. has been 1 month since have no replies or answers what’s happening with my vehicle.
Corrective Action:
no warning out of nowhere while driving about 35mph the car stopped driving but still had power then i pressed gas again and it jerked me and stopped driving again so slowly had to pull off the road to get out of traffic. cadillac wouldn’t move back or forward when gears shifted. called aaa to pick up car and take to the dealership. no explanation or calls to what is happening to my car. has been 1 month since have no replies or answers what’s happening with my vehicle.
Additional Notes:
no warning out of nowhere while driving about 35mph the car stopped driving but still had power then i pressed gas again and it jerked me and stopped driving again so slowly had to pull off the road to get out of traffic. cadillac wouldn’t move back or forward when gears shifted. called aaa to pick up car and take to the dealership. no explanation or calls to what is happening to my car. has been 1 month since have no replies or answers what’s happening with my vehicle.
Mfg Campaign: 11649947
Recall Date: Mar 23, 2025
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I was driving with my children in tow. My "reduced acceleration light" came on as well as my check engine light. Within minutes of these turning on, my car went into Limp mode (shifted in neutral) and would not accelerate and steering felt locked up. I quickly got off to the side of the road and turned off the vehicle. When I restarted, the vehicle would not go into reverse or any gear other than park. This was terrifying. Thankfully, the road I was on had a speed limit of 40; however, had I been on the GA 400 or I-285, my family could have been easily involved in an accident. I had the vehicle towed to the local Cadillac dealership. After a week, I am told it is a faulty Control Valve Body and that there is no ETA on when this part with be available. The tow truck driver stated I was the 3rd Escalade driver in the last two weeks that the same issue had occurred. I will be reaching out to a lemon law attorney as well. This vehicle is still under warranty.
Corrective Action:
I was driving with my children in tow. My "reduced acceleration light" came on as well as my check engine light. Within minutes of these turning on, my car went into Limp mode (shifted in neutral) and would not accelerate and steering felt locked up. I quickly got off to the side of the road and turned off the vehicle. When I restarted, the vehicle would not go into reverse or any gear other than park. This was terrifying. Thankfully, the road I was on had a speed limit of 40; however, had I been on the GA 400 or I-285, my family could have been easily involved in an accident. I had the vehicle towed to the local Cadillac dealership. After a week, I am told it is a faulty Control Valve Body and that there is no ETA on when this part with be available. The tow truck driver stated I was the 3rd Escalade driver in the last two weeks that the same issue had occurred. I will be reaching out to a lemon law attorney as well. This vehicle is still under warranty.
Additional Notes:
I was driving with my children in tow. My "reduced acceleration light" came on as well as my check engine light. Within minutes of these turning on, my car went into Limp mode (shifted in neutral) and would not accelerate and steering felt locked up. I quickly got off to the side of the road and turned off the vehicle. When I restarted, the vehicle would not go into reverse or any gear other than park. This was terrifying. Thankfully, the road I was on had a speed limit of 40; however, had I been on the GA 400 or I-285, my family could have been easily involved in an accident. I had the vehicle towed to the local Cadillac dealership. After a week, I am told it is a faulty Control Valve Body and that there is no ETA on when this part with be available. The tow truck driver stated I was the 3rd Escalade driver in the last two weeks that the same issue had occurred. I will be reaching out to a lemon law attorney as well. This vehicle is still under warranty.
Mfg Campaign: 11648686
Recall Date: Mar 17, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I was driving with my children in tow. My "reduced acceleration light" came on as well as my check engine light. Within minutes of these turning on, my car went into Limp mode (shifted in neutral) and would not accelerate and steering felt locked up. I quickly got off to the side of the road and turned off the vehicle. When I restarted, the vehicle would not go into reverse or any gear other than park. This was terrifying. Thankfully, the road I was on had a speed limit of 40; however, had I been on the GA 400 or I-285, my family could have been easily involved in an accident. I had the vehicle towed to the local Cadillac dealership. After a week, I am told it is a faulty Control Valve Body and that there is no ETA on when this part with be available. The tow truck driver stated I was the 3rd Escalade driver in the last two weeks that the same issue had occurred. I will be reaching out to a lemon law attorney as well. This vehicle is still under warranty.
Corrective Action:
I was driving with my children in tow. My "reduced acceleration light" came on as well as my check engine light. Within minutes of these turning on, my car went into Limp mode (shifted in neutral) and would not accelerate and steering felt locked up. I quickly got off to the side of the road and turned off the vehicle. When I restarted, the vehicle would not go into reverse or any gear other than park. This was terrifying. Thankfully, the road I was on had a speed limit of 40; however, had I been on the GA 400 or I-285, my family could have been easily involved in an accident. I had the vehicle towed to the local Cadillac dealership. After a week, I am told it is a faulty Control Valve Body and that there is no ETA on when this part with be available. The tow truck driver stated I was the 3rd Escalade driver in the last two weeks that the same issue had occurred. I will be reaching out to a lemon law attorney as well. This vehicle is still under warranty.
Additional Notes:
I was driving with my children in tow. My "reduced acceleration light" came on as well as my check engine light. Within minutes of these turning on, my car went into Limp mode (shifted in neutral) and would not accelerate and steering felt locked up. I quickly got off to the side of the road and turned off the vehicle. When I restarted, the vehicle would not go into reverse or any gear other than park. This was terrifying. Thankfully, the road I was on had a speed limit of 40; however, had I been on the GA 400 or I-285, my family could have been easily involved in an accident. I had the vehicle towed to the local Cadillac dealership. After a week, I am told it is a faulty Control Valve Body and that there is no ETA on when this part with be available. The tow truck driver stated I was the 3rd Escalade driver in the last two weeks that the same issue had occurred. I will be reaching out to a lemon law attorney as well. This vehicle is still under warranty.
Mfg Campaign: 11648686
Recall Date: Mar 17, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
6.2L V8 - First engine trouble was at 71K miles, right side lifter failure. Dealership and GM covered part of the engine tear down and right side lifter replacement in July 2024. [XXX], complete engine failure on the highway in Amarillo, TX. My wife, 3 children and dog in the car. Engine stopped driving down the highway and ended up blocking a very busy 4 way construction stop. Was unable to put vehicle into Neutral, so tow truck had to drag vehicle onto deck. Autonation Cadillac of Amarillo diagnosed as engine failure and engine would need replacement. We understand there is an ongoing investigation into 2019-2024 of these engines. Car has now been transported to Jerry's Cadillac Service in Hudson Oaks, TX. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
6.2L V8 - First engine trouble was at 71K miles, right side lifter failure. Dealership and GM covered part of the engine tear down and right side lifter replacement in July 2024. [XXX], complete engine failure on the highway in Amarillo, TX. My wife, 3 children and dog in the car. Engine stopped driving down the highway and ended up blocking a very busy 4 way construction stop. Was unable to put vehicle into Neutral, so tow truck had to drag vehicle onto deck. Autonation Cadillac of Amarillo diagnosed as engine failure and engine would need replacement. We understand there is an ongoing investigation into 2019-2024 of these engines. Car has now been transported to Jerry's Cadillac Service in Hudson Oaks, TX. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
6.2L V8 - First engine trouble was at 71K miles, right side lifter failure. Dealership and GM covered part of the engine tear down and right side lifter replacement in July 2024. [XXX], complete engine failure on the highway in Amarillo, TX. My wife, 3 children and dog in the car. Engine stopped driving down the highway and ended up blocking a very busy 4 way construction stop. Was unable to put vehicle into Neutral, so tow truck had to drag vehicle onto deck. Autonation Cadillac of Amarillo diagnosed as engine failure and engine would need replacement. We understand there is an ongoing investigation into 2019-2024 of these engines. Car has now been transported to Jerry's Cadillac Service in Hudson Oaks, TX. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11648287
Recall Date: Mar 14, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Driving 55 mph in heavy traffic on [XXX] going into uptown Charlotte the Cadillac suddenly when i switched lanes the vehicle misfired seemingly and a banging sound persisted. It slowed down slightly but as I accelerated the sound got louder and when i came to a stop on a busy street the Cadillac shut off in the middle of traffic. The only message to come up was battery low needs service and didn’t start after several tries and the vehicle wouldn’t come out of park gear either. The vehicle displayed no warning lights or error messages prior to or during the incident. - got the vehicle towed for inspection and diagnostic testing. Tech finding: the engine had sustained significant damage, including a compromised crankshaft and two damaged piston rods in cylinders 1 & 5., camshaft showed signs of wear. the shop completed a engine overhaul remove & reinstall, securing parts in place of not being able to get the major part needed, the Long block which was on national backorder at GM with no estimated frame. GM needs to address the oil consumption problems in the 6.2 engines. The critical issues which has lead up to or may lead to the 2022 Cadillac Escalade ESV 6.2 engine failures Synthetic 0W–20 oil being recommended does not support the critical parts of this engine through out in regards to higher mileage or age of vehicle. upon repair the technicians recommended using Oil - Synthetic 5W-30 Synthetic 5W-30 Dxs SAE Full Synthetic 5W-30 uniquely formulated with intelligent molecules that cling to the engine like a magnet adding a layer of protection that dramatically reduces engine wear Superior engine protection on critical engine parts. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Driving 55 mph in heavy traffic on [XXX] going into uptown Charlotte the Cadillac suddenly when i switched lanes the vehicle misfired seemingly and a banging sound persisted. It slowed down slightly but as I accelerated the sound got louder and when i came to a stop on a busy street the Cadillac shut off in the middle of traffic. The only message to come up was battery low needs service and didn’t start after several tries and the vehicle wouldn’t come out of park gear either. The vehicle displayed no warning lights or error messages prior to or during the incident. - got the vehicle towed for inspection and diagnostic testing. Tech finding: the engine had sustained significant damage, including a compromised crankshaft and two damaged piston rods in cylinders 1 & 5., camshaft showed signs of wear. the shop completed a engine overhaul remove & reinstall, securing parts in place of not being able to get the major part needed, the Long block which was on national backorder at GM with no estimated frame. GM needs to address the oil consumption problems in the 6.2 engines. The critical issues which has lead up to or may lead to the 2022 Cadillac Escalade ESV 6.2 engine failures Synthetic 0W–20 oil being recommended does not support the critical parts of this engine through out in regards to higher mileage or age of vehicle. upon repair the technicians recommended using Oil - Synthetic 5W-30 Synthetic 5W-30 Dxs SAE Full Synthetic 5W-30 uniquely formulated with intelligent molecules that cling to the engine like a magnet adding a layer of protection that dramatically reduces engine wear Superior engine protection on critical engine parts. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Driving 55 mph in heavy traffic on [XXX] going into uptown Charlotte the Cadillac suddenly when i switched lanes the vehicle misfired seemingly and a banging sound persisted. It slowed down slightly but as I accelerated the sound got louder and when i came to a stop on a busy street the Cadillac shut off in the middle of traffic. The only message to come up was battery low needs service and didn’t start after several tries and the vehicle wouldn’t come out of park gear either. The vehicle displayed no warning lights or error messages prior to or during the incident. - got the vehicle towed for inspection and diagnostic testing. Tech finding: the engine had sustained significant damage, including a compromised crankshaft and two damaged piston rods in cylinders 1 & 5., camshaft showed signs of wear. the shop completed a engine overhaul remove & reinstall, securing parts in place of not being able to get the major part needed, the Long block which was on national backorder at GM with no estimated frame. GM needs to address the oil consumption problems in the 6.2 engines. The critical issues which has lead up to or may lead to the 2022 Cadillac Escalade ESV 6.2 engine failures Synthetic 0W–20 oil being recommended does not support the critical parts of this engine through out in regards to higher mileage or age of vehicle. upon repair the technicians recommended using Oil - Synthetic 5W-30 Synthetic 5W-30 Dxs SAE Full Synthetic 5W-30 uniquely formulated with intelligent molecules that cling to the engine like a magnet adding a layer of protection that dramatically reduces engine wear Superior engine protection on critical engine parts. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11646121
Recall Date: Mar 3, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Driving on the interstate, vehicle slowed down, pulled over and put the car in park. Shut car off, tried to restart and it would not start. Cadillac dealership says vehicle needs a new engine. Bought brand new in 2022
Corrective Action:
Driving on the interstate, vehicle slowed down, pulled over and put the car in park. Shut car off, tried to restart and it would not start. Cadillac dealership says vehicle needs a new engine. Bought brand new in 2022
Additional Notes:
Driving on the interstate, vehicle slowed down, pulled over and put the car in park. Shut car off, tried to restart and it would not start. Cadillac dealership says vehicle needs a new engine. Bought brand new in 2022
Mfg Campaign: 11645513
Recall Date: Feb 28, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I was driving 70 mph on the highway and the engine shut off with no warning. The screen said to press start again. That's when I realized the engine was off. I pulled over it took four or five tries to turn the engine back on it. Cranked multiple times before it turned over. Got it back on drove another half mile and then the engine seized. We had it towed an hour south of where we were. The dealer had no loaners and there were no rental cars anywhere in the vicinity. We had to rent a cargo van and drive me, my wife and my three kids and cousin in a cargo van (zero rear seats) back to our house which was another hour and a half south of there. We were driving north for a weekend vacation with was cancelled. The whole experience with exception of the very nice tow driver was an absolute nightmare. Now we are without our car not sure what to do. The Escalade needs a new engin, $155k car and no one seems to care. This Escalade has been in the shop at the dealer many times before for extended periods of time for computer issues, brake issues, dashboard issues. You name it this car has it.
Corrective Action:
I was driving 70 mph on the highway and the engine shut off with no warning. The screen said to press start again. That's when I realized the engine was off. I pulled over it took four or five tries to turn the engine back on it. Cranked multiple times before it turned over. Got it back on drove another half mile and then the engine seized. We had it towed an hour south of where we were. The dealer had no loaners and there were no rental cars anywhere in the vicinity. We had to rent a cargo van and drive me, my wife and my three kids and cousin in a cargo van (zero rear seats) back to our house which was another hour and a half south of there. We were driving north for a weekend vacation with was cancelled. The whole experience with exception of the very nice tow driver was an absolute nightmare. Now we are without our car not sure what to do. The Escalade needs a new engin, $155k car and no one seems to care. This Escalade has been in the shop at the dealer many times before for extended periods of time for computer issues, brake issues, dashboard issues. You name it this car has it.
Additional Notes:
I was driving 70 mph on the highway and the engine shut off with no warning. The screen said to press start again. That's when I realized the engine was off. I pulled over it took four or five tries to turn the engine back on it. Cranked multiple times before it turned over. Got it back on drove another half mile and then the engine seized. We had it towed an hour south of where we were. The dealer had no loaners and there were no rental cars anywhere in the vicinity. We had to rent a cargo van and drive me, my wife and my three kids and cousin in a cargo van (zero rear seats) back to our house which was another hour and a half south of there. We were driving north for a weekend vacation with was cancelled. The whole experience with exception of the very nice tow driver was an absolute nightmare. Now we are without our car not sure what to do. The Escalade needs a new engin, $155k car and no one seems to care. This Escalade has been in the shop at the dealer many times before for extended periods of time for computer issues, brake issues, dashboard issues. You name it this car has it.
Mfg Campaign: 11644424
Recall Date: Feb 23, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I purchased a used 2022 Cadillac Escalade. With 34,000 miles...as I was driving in the highway the engine failed. No brakes, everything went black on the screen and engine was out. Dealership told me it was harness chaffing and fixed it. No less than a week later, on the highway, the engine seized and failed. New engine is being ordered. This was extremely dangerous at high speeds and almost killed us, twice.
Corrective Action:
I purchased a used 2022 Cadillac Escalade. With 34,000 miles...as I was driving in the highway the engine failed. No brakes, everything went black on the screen and engine was out. Dealership told me it was harness chaffing and fixed it. No less than a week later, on the highway, the engine seized and failed. New engine is being ordered. This was extremely dangerous at high speeds and almost killed us, twice.
Additional Notes:
I purchased a used 2022 Cadillac Escalade. With 34,000 miles...as I was driving in the highway the engine failed. No brakes, everything went black on the screen and engine was out. Dealership told me it was harness chaffing and fixed it. No less than a week later, on the highway, the engine seized and failed. New engine is being ordered. This was extremely dangerous at high speeds and almost killed us, twice.
Mfg Campaign: 11642899
Recall Date: Feb 15, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
- Engine seized at highway speeds - Vehicle had lose of power while in the middle of the highway. Fortunately I was able to coast to the side of the road without impact. - The vehicle components went through inspection by the Cadillac dealer it was delivered to. - There were no messages or other symptoms that alerted me prior to the problem occured.
Corrective Action:
- Engine seized at highway speeds - Vehicle had lose of power while in the middle of the highway. Fortunately I was able to coast to the side of the road without impact. - The vehicle components went through inspection by the Cadillac dealer it was delivered to. - There were no messages or other symptoms that alerted me prior to the problem occured.
Additional Notes:
- Engine seized at highway speeds - Vehicle had lose of power while in the middle of the highway. Fortunately I was able to coast to the side of the road without impact. - The vehicle components went through inspection by the Cadillac dealer it was delivered to. - There were no messages or other symptoms that alerted me prior to the problem occured.
Mfg Campaign: 11640229
Recall Date: Feb 2, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
- Engine seized at highway speeds - Vehicle had lose of power while in the middle of the highway. Fortunately I was able to coast to the side of the road without impact. - The vehicle components went through inspection by the Cadillac dealer it was delivered to. - There were no messages or other symptoms that alerted me prior to the problem occured.
Corrective Action:
- Engine seized at highway speeds - Vehicle had lose of power while in the middle of the highway. Fortunately I was able to coast to the side of the road without impact. - The vehicle components went through inspection by the Cadillac dealer it was delivered to. - There were no messages or other symptoms that alerted me prior to the problem occured.
Additional Notes:
- Engine seized at highway speeds - Vehicle had lose of power while in the middle of the highway. Fortunately I was able to coast to the side of the road without impact. - The vehicle components went through inspection by the Cadillac dealer it was delivered to. - There were no messages or other symptoms that alerted me prior to the problem occured.
Mfg Campaign: 11640229
Recall Date: Feb 2, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
- Engine seized at highway speeds - Vehicle had lose of power while in the middle of the highway. Fortunately I was able to coast to the side of the road without impact. - The vehicle components went through inspection by the Cadillac dealer it was delivered to. - There were no messages or other symptoms that alerted me prior to the problem occured.
Corrective Action:
- Engine seized at highway speeds - Vehicle had lose of power while in the middle of the highway. Fortunately I was able to coast to the side of the road without impact. - The vehicle components went through inspection by the Cadillac dealer it was delivered to. - There were no messages or other symptoms that alerted me prior to the problem occured.
Additional Notes:
- Engine seized at highway speeds - Vehicle had lose of power while in the middle of the highway. Fortunately I was able to coast to the side of the road without impact. - The vehicle components went through inspection by the Cadillac dealer it was delivered to. - There were no messages or other symptoms that alerted me prior to the problem occured.
Mfg Campaign: 11640229
Recall Date: Feb 2, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
While driving 70 mph on the highway, my Escalade flipped into Neutral and ultimately died in the middle of the highway. There was absolutely no warning. I was traveling with my husband and three children. We could have been involved in a serious accident as cars and 18 wheelers were flying by, and had to dodge our vehicle. Luckily, we were able to exit the car and get on the side of the highway. I refuse to ever drive this vehicle ever again. Especially after researching and seeing others with the same issue.
Corrective Action:
While driving 70 mph on the highway, my Escalade flipped into Neutral and ultimately died in the middle of the highway. There was absolutely no warning. I was traveling with my husband and three children. We could have been involved in a serious accident as cars and 18 wheelers were flying by, and had to dodge our vehicle. Luckily, we were able to exit the car and get on the side of the highway. I refuse to ever drive this vehicle ever again. Especially after researching and seeing others with the same issue.
Additional Notes:
While driving 70 mph on the highway, my Escalade flipped into Neutral and ultimately died in the middle of the highway. There was absolutely no warning. I was traveling with my husband and three children. We could have been involved in a serious accident as cars and 18 wheelers were flying by, and had to dodge our vehicle. Luckily, we were able to exit the car and get on the side of the highway. I refuse to ever drive this vehicle ever again. Especially after researching and seeing others with the same issue.
Mfg Campaign: 11640148
Recall Date: Feb 1, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2022 Cadillac Escalade ESV. The contact stated that while his son was driving 70 MPH, the vehicle shut off. The contact stated that while his wife was driving at slow speeds, the vehicle stalled. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Action Number: PE25001 (Engine, Engine and Engine Cooling). The vehicle was taken to the local dealer, where it was diagnosed with engine failure. The vehicle was not repaired. The manufacturer was contacted and opened a claim. The failure mileage was approximately 50,000.
Corrective Action:
The contact owns a 2022 Cadillac Escalade ESV. The contact stated that while his son was driving 70 MPH, the vehicle shut off. The contact stated that while his wife was driving at slow speeds, the vehicle stalled. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Action Number: PE25001 (Engine, Engine and Engine Cooling). The vehicle was taken to the local dealer, where it was diagnosed with engine failure. The vehicle was not repaired. The manufacturer was contacted and opened a claim. The failure mileage was approximately 50,000.
Additional Notes:
The contact owns a 2022 Cadillac Escalade ESV. The contact stated that while his son was driving 70 MPH, the vehicle shut off. The contact stated that while his wife was driving at slow speeds, the vehicle stalled. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Action Number: PE25001 (Engine, Engine and Engine Cooling). The vehicle was taken to the local dealer, where it was diagnosed with engine failure. The vehicle was not repaired. The manufacturer was contacted and opened a claim. The failure mileage was approximately 50,000.
Mfg Campaign: 11639261
Recall Date: Jan 29, 2025
General Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2022 Cadillac Escalade ESV. The contact stated that while his son was driving 70 MPH, the vehicle shut off. The contact stated that while his wife was driving at slow speeds, the vehicle stalled. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Action Number: PE25001 (Engine, Engine and Engine Cooling). The vehicle was taken to the local dealer, where it was diagnosed with engine failure. The vehicle was not repaired. The manufacturer was contacted and opened a claim. The failure mileage was approximately 50,000.
Corrective Action:
The contact owns a 2022 Cadillac Escalade ESV. The contact stated that while his son was driving 70 MPH, the vehicle shut off. The contact stated that while his wife was driving at slow speeds, the vehicle stalled. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Action Number: PE25001 (Engine, Engine and Engine Cooling). The vehicle was taken to the local dealer, where it was diagnosed with engine failure. The vehicle was not repaired. The manufacturer was contacted and opened a claim. The failure mileage was approximately 50,000.
Additional Notes:
The contact owns a 2022 Cadillac Escalade ESV. The contact stated that while his son was driving 70 MPH, the vehicle shut off. The contact stated that while his wife was driving at slow speeds, the vehicle stalled. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Action Number: PE25001 (Engine, Engine and Engine Cooling). The vehicle was taken to the local dealer, where it was diagnosed with engine failure. The vehicle was not repaired. The manufacturer was contacted and opened a claim. The failure mileage was approximately 50,000.
Mfg Campaign: 11639261
Recall Date: Jan 29, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
On Sunday [XXX] , while driving my Cadillac Escalade 2022 with a 6.2L V8 engine on [XXX] at 70 mph, my vehicle suddenly lost power without warning. This put me in immediate danger, as I was in the left lane and had to quickly maneuver to the right emergency lane to avoid a complete stop in moving traffic. During this emergency maneuver, vehicles behind me nearly crashed into me, creating a high risk of a serious, potentially fatal accident. There were no warning lights or prior indications before the sudden loss of power, making this issue extremely hazardous. Given recent reports about engine failures in GM’s L87 V8 models, I strongly believe my vehicle is affected by the same manufacturing defect. I am requesting an urgent investigation by NHTSA, as this issue poses a severe risk to all drivers. Additionally, I would like to know if there are any recalls or technical service bulletins (TSBs) from GM regarding this problem. Please confirm receipt of this complaint and advise me on any next steps I should take. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On Sunday [XXX] , while driving my Cadillac Escalade 2022 with a 6.2L V8 engine on [XXX] at 70 mph, my vehicle suddenly lost power without warning. This put me in immediate danger, as I was in the left lane and had to quickly maneuver to the right emergency lane to avoid a complete stop in moving traffic. During this emergency maneuver, vehicles behind me nearly crashed into me, creating a high risk of a serious, potentially fatal accident. There were no warning lights or prior indications before the sudden loss of power, making this issue extremely hazardous. Given recent reports about engine failures in GM’s L87 V8 models, I strongly believe my vehicle is affected by the same manufacturing defect. I am requesting an urgent investigation by NHTSA, as this issue poses a severe risk to all drivers. Additionally, I would like to know if there are any recalls or technical service bulletins (TSBs) from GM regarding this problem. Please confirm receipt of this complaint and advise me on any next steps I should take. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On Sunday [XXX] , while driving my Cadillac Escalade 2022 with a 6.2L V8 engine on [XXX] at 70 mph, my vehicle suddenly lost power without warning. This put me in immediate danger, as I was in the left lane and had to quickly maneuver to the right emergency lane to avoid a complete stop in moving traffic. During this emergency maneuver, vehicles behind me nearly crashed into me, creating a high risk of a serious, potentially fatal accident. There were no warning lights or prior indications before the sudden loss of power, making this issue extremely hazardous. Given recent reports about engine failures in GM’s L87 V8 models, I strongly believe my vehicle is affected by the same manufacturing defect. I am requesting an urgent investigation by NHTSA, as this issue poses a severe risk to all drivers. Additionally, I would like to know if there are any recalls or technical service bulletins (TSBs) from GM regarding this problem. Please confirm receipt of this complaint and advise me on any next steps I should take. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11639510
Recall Date: Jan 29, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Complete engine failure with no prior warning and vehicle is currently at dealer waiting for new engine to arrive. The lives of myself and my children were at risk as the engine failure occurred while traveling at about 55 mph on a rural country road with cars having to swerve around me before I came to a complete stop on the shoulder of road. Again there was no prior warning or warning lights on the vehicle. The Cadillac dealership in Texarkana has inspected the vehicle and determined the engine failed and needs a completely new engine.
Corrective Action:
Complete engine failure with no prior warning and vehicle is currently at dealer waiting for new engine to arrive. The lives of myself and my children were at risk as the engine failure occurred while traveling at about 55 mph on a rural country road with cars having to swerve around me before I came to a complete stop on the shoulder of road. Again there was no prior warning or warning lights on the vehicle. The Cadillac dealership in Texarkana has inspected the vehicle and determined the engine failed and needs a completely new engine.
Additional Notes:
Complete engine failure with no prior warning and vehicle is currently at dealer waiting for new engine to arrive. The lives of myself and my children were at risk as the engine failure occurred while traveling at about 55 mph on a rural country road with cars having to swerve around me before I came to a complete stop on the shoulder of road. Again there was no prior warning or warning lights on the vehicle. The Cadillac dealership in Texarkana has inspected the vehicle and determined the engine failed and needs a completely new engine.
Mfg Campaign: 11638458
Recall Date: Jan 25, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Complete engine failure with no prior warning and vehicle is currently at dealer waiting for new engine to arrive. The lives of myself and my children were at risk as the engine failure occurred while traveling at about 55 mph on a rural country road with cars having to swerve around me before I came to a complete stop on the shoulder of road. Again there was no prior warning or warning lights on the vehicle. The Cadillac dealership in Texarkana has inspected the vehicle and determined the engine failed and needs a completely new engine.
Corrective Action:
Complete engine failure with no prior warning and vehicle is currently at dealer waiting for new engine to arrive. The lives of myself and my children were at risk as the engine failure occurred while traveling at about 55 mph on a rural country road with cars having to swerve around me before I came to a complete stop on the shoulder of road. Again there was no prior warning or warning lights on the vehicle. The Cadillac dealership in Texarkana has inspected the vehicle and determined the engine failed and needs a completely new engine.
Additional Notes:
Complete engine failure with no prior warning and vehicle is currently at dealer waiting for new engine to arrive. The lives of myself and my children were at risk as the engine failure occurred while traveling at about 55 mph on a rural country road with cars having to swerve around me before I came to a complete stop on the shoulder of road. Again there was no prior warning or warning lights on the vehicle. The Cadillac dealership in Texarkana has inspected the vehicle and determined the engine failed and needs a completely new engine.
Mfg Campaign: 11638458
Recall Date: Jan 25, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
In August 2022, with only 9,875 miles, the engine of my 2022 Cadillac Escalade ESV ceased. While alternating lanes of a freeway onramp, my vehicle completely shut down. Not only was it inoperable, it was also unable to be shifted into neutral to be moved out of traffic. It was then towed to the nearest Cadillac. After several days I was notified that the engine had ceased and there there were currently no replacements available. It was in the shop for over 7 weeks before being repaired. In August 2024, with 43,050 miles, the engine ceased again! Without warning, after passing through an intersection, my Escalade completely shut down and was inoperable and unable to be moved. It was towed in to the nearest Cadillac dealership where it was Later confirmed that the engine had in fact seized for the second time since purchase. This time it was in the shop for over 5 weeks, awaiting an engine replacement. In addition to the 2 engine failures, it has been in the shop for multiple electrical issues including malfunction of motorized running boards, control panel display going black, battery dying, transmission codes, and auto starting in my garage multiple times.
Corrective Action:
In August 2022, with only 9,875 miles, the engine of my 2022 Cadillac Escalade ESV ceased. While alternating lanes of a freeway onramp, my vehicle completely shut down. Not only was it inoperable, it was also unable to be shifted into neutral to be moved out of traffic. It was then towed to the nearest Cadillac. After several days I was notified that the engine had ceased and there there were currently no replacements available. It was in the shop for over 7 weeks before being repaired. In August 2024, with 43,050 miles, the engine ceased again! Without warning, after passing through an intersection, my Escalade completely shut down and was inoperable and unable to be moved. It was towed in to the nearest Cadillac dealership where it was Later confirmed that the engine had in fact seized for the second time since purchase. This time it was in the shop for over 5 weeks, awaiting an engine replacement. In addition to the 2 engine failures, it has been in the shop for multiple electrical issues including malfunction of motorized running boards, control panel display going black, battery dying, transmission codes, and auto starting in my garage multiple times.
Additional Notes:
In August 2022, with only 9,875 miles, the engine of my 2022 Cadillac Escalade ESV ceased. While alternating lanes of a freeway onramp, my vehicle completely shut down. Not only was it inoperable, it was also unable to be shifted into neutral to be moved out of traffic. It was then towed to the nearest Cadillac. After several days I was notified that the engine had ceased and there there were currently no replacements available. It was in the shop for over 7 weeks before being repaired. In August 2024, with 43,050 miles, the engine ceased again! Without warning, after passing through an intersection, my Escalade completely shut down and was inoperable and unable to be moved. It was towed in to the nearest Cadillac dealership where it was Later confirmed that the engine had in fact seized for the second time since purchase. This time it was in the shop for over 5 weeks, awaiting an engine replacement. In addition to the 2 engine failures, it has been in the shop for multiple electrical issues including malfunction of motorized running boards, control panel display going black, battery dying, transmission codes, and auto starting in my garage multiple times.
Mfg Campaign: 11638378
Recall Date: Jan 24, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
While driving, I noticed a very distinct knocking sound, that changed frequency and tone depending on how fast the engine was spinning or how warm it was. This noise I only noticed while walking outside the car or with the windows down. As a mechanical engineer, I knew something was terribly wrong with the internal parts of the engine (lifters, cam, main bearings, etc) as this type of sound I am familiar with in pre-emptive engine failure. I made an appointment with my local dealer (Massey Cadillac South - Orlando). I took it in. Within an hour of it being there, they asked me to leave and took me to a Hertz to get a loaner. I called a week later asking where my car is, they said they are waiting on a complete engine. I was shocked as the vehicle has under 47,000 miles on it. I am still without the vehicle 6 weeks later. Doing searches I noticed there are thousands of others with the same issue as mine and GM is well aware of this engine failure issue with their bulletins that they send to dealers. I am happy to have made it to the dealer without incident, however if it was my wife driving the vehicle, she would not have noticed the noise. She thought the noise it made was normal. Again, I am experienced to notice noises like this. GM should have recalled these vehicles MANY years ago.
Corrective Action:
While driving, I noticed a very distinct knocking sound, that changed frequency and tone depending on how fast the engine was spinning or how warm it was. This noise I only noticed while walking outside the car or with the windows down. As a mechanical engineer, I knew something was terribly wrong with the internal parts of the engine (lifters, cam, main bearings, etc) as this type of sound I am familiar with in pre-emptive engine failure. I made an appointment with my local dealer (Massey Cadillac South - Orlando). I took it in. Within an hour of it being there, they asked me to leave and took me to a Hertz to get a loaner. I called a week later asking where my car is, they said they are waiting on a complete engine. I was shocked as the vehicle has under 47,000 miles on it. I am still without the vehicle 6 weeks later. Doing searches I noticed there are thousands of others with the same issue as mine and GM is well aware of this engine failure issue with their bulletins that they send to dealers. I am happy to have made it to the dealer without incident, however if it was my wife driving the vehicle, she would not have noticed the noise. She thought the noise it made was normal. Again, I am experienced to notice noises like this. GM should have recalled these vehicles MANY years ago.
Additional Notes:
While driving, I noticed a very distinct knocking sound, that changed frequency and tone depending on how fast the engine was spinning or how warm it was. This noise I only noticed while walking outside the car or with the windows down. As a mechanical engineer, I knew something was terribly wrong with the internal parts of the engine (lifters, cam, main bearings, etc) as this type of sound I am familiar with in pre-emptive engine failure. I made an appointment with my local dealer (Massey Cadillac South - Orlando). I took it in. Within an hour of it being there, they asked me to leave and took me to a Hertz to get a loaner. I called a week later asking where my car is, they said they are waiting on a complete engine. I was shocked as the vehicle has under 47,000 miles on it. I am still without the vehicle 6 weeks later. Doing searches I noticed there are thousands of others with the same issue as mine and GM is well aware of this engine failure issue with their bulletins that they send to dealers. I am happy to have made it to the dealer without incident, however if it was my wife driving the vehicle, she would not have noticed the noise. She thought the noise it made was normal. Again, I am experienced to notice noises like this. GM should have recalled these vehicles MANY years ago.
Mfg Campaign: 11637003
Recall Date: Jan 20, 2025
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