Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2017 Cadillac Escalade, 2014-2018 Chevrolet Silverado, GMC Sierra, 2015-2018 Chevrolet Suburban, Tahoe, GMC Yukon vehicles. The amount of vacuum created by the vacuum pump may decrease over time.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192268490
Recall Date: Sep 6, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16007
Recall Date: Sep 8, 2016
Consumer Complaints
70 ComplaintsGeneral Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
VEHICLE IS AFFECTED BY STEERING AND BREAKS THE CAR JURKS
Corrective Action:
VEHICLE IS AFFECTED BY STEERING AND BREAKS THE CAR JURKS
Additional Notes:
VEHICLE IS AFFECTED BY STEERING AND BREAKS THE CAR JURKS
Mfg Campaign: 11339831
Recall Date: Jul 16, 2020
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
VEHICLE IS AFFECTED BY STEERING AND BREAKS THE CAR JURKS
Corrective Action:
VEHICLE IS AFFECTED BY STEERING AND BREAKS THE CAR JURKS
Additional Notes:
VEHICLE IS AFFECTED BY STEERING AND BREAKS THE CAR JURKS
Mfg Campaign: 11339831
Recall Date: Jul 16, 2020
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
VEHICLE IS AFFECTED BY STEERING AND BREAKS THE CAR JURKS
Corrective Action:
VEHICLE IS AFFECTED BY STEERING AND BREAKS THE CAR JURKS
Additional Notes:
VEHICLE IS AFFECTED BY STEERING AND BREAKS THE CAR JURKS
Mfg Campaign: 11339831
Recall Date: Jul 16, 2020
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
MY CAR WAS THE SUBJECT OF A BRAKE RECALL N192268490, I HAVE HAD IT TO THE DEALER IN FLEMINGTON GM TWICE, THE LAST TIME APPROXIMATELY 2 WEEKS AGO. MY CAR WAS KEPT FOR NEARLY 10 DAYS AND I STILL HAVE A PROBLEM WITH THE BRAKES, SPECIFICALLY HARD BRAKING AND PROLONGED BRAKING DISTANCE. TODAY AT 1045 AM I CALLED CUSTOMER SERVICE AT CADILLAC GM AND THEY WERE COMPLETELY UNHELPFUL TELLING ME TO BRING IT BACK TO THE DEALER AGAIN. I NEED THIS FIXED IN A COMPETENT FASHION
Corrective Action:
MY CAR WAS THE SUBJECT OF A BRAKE RECALL N192268490, I HAVE HAD IT TO THE DEALER IN FLEMINGTON GM TWICE, THE LAST TIME APPROXIMATELY 2 WEEKS AGO. MY CAR WAS KEPT FOR NEARLY 10 DAYS AND I STILL HAVE A PROBLEM WITH THE BRAKES, SPECIFICALLY HARD BRAKING AND PROLONGED BRAKING DISTANCE. TODAY AT 1045 AM I CALLED CUSTOMER SERVICE AT CADILLAC GM AND THEY WERE COMPLETELY UNHELPFUL TELLING ME TO BRING IT BACK TO THE DEALER AGAIN. I NEED THIS FIXED IN A COMPETENT FASHION
Additional Notes:
MY CAR WAS THE SUBJECT OF A BRAKE RECALL N192268490, I HAVE HAD IT TO THE DEALER IN FLEMINGTON GM TWICE, THE LAST TIME APPROXIMATELY 2 WEEKS AGO. MY CAR WAS KEPT FOR NEARLY 10 DAYS AND I STILL HAVE A PROBLEM WITH THE BRAKES, SPECIFICALLY HARD BRAKING AND PROLONGED BRAKING DISTANCE. TODAY AT 1045 AM I CALLED CUSTOMER SERVICE AT CADILLAC GM AND THEY WERE COMPLETELY UNHELPFUL TELLING ME TO BRING IT BACK TO THE DEALER AGAIN. I NEED THIS FIXED IN A COMPETENT FASHION
Mfg Campaign: 11268487
Recall Date: Oct 15, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE STATIONARY THE HATCHBACK WILL AUTO CLOSE RANDOMLY WHILE A PERSON IS LOADING OR UNLOADING AND DOES NOT STOP OR SENSE A PERSON IS THERE. IT OCCURS AT LEAST ONCE A MONTH. IT HAPPENS WHETHER YOU HAVE THE FOB ON YOUR BODY AND WHEN IT'S NOT. THE HATCHBACK WILL WITHOUT WARNING BEGIN TO CLOSE WHILE YOUR HEAD OR BODY PARTS ARE IN THE WAY.
Corrective Action:
WHILE STATIONARY THE HATCHBACK WILL AUTO CLOSE RANDOMLY WHILE A PERSON IS LOADING OR UNLOADING AND DOES NOT STOP OR SENSE A PERSON IS THERE. IT OCCURS AT LEAST ONCE A MONTH. IT HAPPENS WHETHER YOU HAVE THE FOB ON YOUR BODY AND WHEN IT'S NOT. THE HATCHBACK WILL WITHOUT WARNING BEGIN TO CLOSE WHILE YOUR HEAD OR BODY PARTS ARE IN THE WAY.
Additional Notes:
WHILE STATIONARY THE HATCHBACK WILL AUTO CLOSE RANDOMLY WHILE A PERSON IS LOADING OR UNLOADING AND DOES NOT STOP OR SENSE A PERSON IS THERE. IT OCCURS AT LEAST ONCE A MONTH. IT HAPPENS WHETHER YOU HAVE THE FOB ON YOUR BODY AND WHEN IT'S NOT. THE HATCHBACK WILL WITHOUT WARNING BEGIN TO CLOSE WHILE YOUR HEAD OR BODY PARTS ARE IN THE WAY.
Mfg Campaign: 11258788
Recall Date: Sep 29, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
SEVERE BUCKING AND OR SURGING WHEN SWITCHING GEARS. HAS ACTUALLY SURGED WHEN AT A FULL STOP.
Corrective Action:
SEVERE BUCKING AND OR SURGING WHEN SWITCHING GEARS. HAS ACTUALLY SURGED WHEN AT A FULL STOP.
Additional Notes:
SEVERE BUCKING AND OR SURGING WHEN SWITCHING GEARS. HAS ACTUALLY SURGED WHEN AT A FULL STOP.
Mfg Campaign: 11234076
Recall Date: Jul 23, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SEVERE BUCKING AND OR SURGING WHEN SWITCHING GEARS. HAS ACTUALLY SURGED WHEN AT A FULL STOP.
Corrective Action:
SEVERE BUCKING AND OR SURGING WHEN SWITCHING GEARS. HAS ACTUALLY SURGED WHEN AT A FULL STOP.
Additional Notes:
SEVERE BUCKING AND OR SURGING WHEN SWITCHING GEARS. HAS ACTUALLY SURGED WHEN AT A FULL STOP.
Mfg Campaign: 11234076
Recall Date: Jul 23, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I HAVE HAD ONSTAR FOR MANY YEARS BECAUSE OF THEIR ADVERTISEMENTS CONCERNING ACCIDENTS THAT INVOLVE GOING OFF THE ROAD AND NOT BEING FOUND FOR DAYS. I WAS TRAVELING ON I-81 AND WENT INTO A RAVINE HIT MULTIPLE TREES AND ACCORDING TO SEVERAL WITNESSES FLIPPED MULTIPLE TIMES. ALL AIRBAGS DEPLOYED BEFORE THIS HAPPENED . MY ONSTAR DID NOT ACTIVATE. FORTUNATELY AS I STATED THERE WERE WITNESSES THAT CALLED 911 AND LOCATED MY VEHICLE NOT ONSTAR . WHEN I CALLED TO CANCEL MY SUBSCRIPTION THEY WANTED TO KNOW WHY SINCE THEY HAD NO IDEA THAT MY VEHICLE WAS DEMOLISHED BEYOND RECOGNITION. JAWS OF LIFE WAS BROUGHT IN TO EXTRACT ME AND IF NOT FOR THE BAD WEATHER LIFE LION TO GET ME TO HERSHEY TRAUMA CENTER . I BELIEVE THIS SHOULD BE LOOKED INTO AS I PAID FOR THIS SERVICE AND THE OUTCOME COULD HAVE BEEN FATAL. THANK YOU FOR CHECKING INTO THIS AS I WOULD NOT WANT THIS TO HAPPEN TO ANYONE ELSE!
Corrective Action:
I HAVE HAD ONSTAR FOR MANY YEARS BECAUSE OF THEIR ADVERTISEMENTS CONCERNING ACCIDENTS THAT INVOLVE GOING OFF THE ROAD AND NOT BEING FOUND FOR DAYS. I WAS TRAVELING ON I-81 AND WENT INTO A RAVINE HIT MULTIPLE TREES AND ACCORDING TO SEVERAL WITNESSES FLIPPED MULTIPLE TIMES. ALL AIRBAGS DEPLOYED BEFORE THIS HAPPENED . MY ONSTAR DID NOT ACTIVATE. FORTUNATELY AS I STATED THERE WERE WITNESSES THAT CALLED 911 AND LOCATED MY VEHICLE NOT ONSTAR . WHEN I CALLED TO CANCEL MY SUBSCRIPTION THEY WANTED TO KNOW WHY SINCE THEY HAD NO IDEA THAT MY VEHICLE WAS DEMOLISHED BEYOND RECOGNITION. JAWS OF LIFE WAS BROUGHT IN TO EXTRACT ME AND IF NOT FOR THE BAD WEATHER LIFE LION TO GET ME TO HERSHEY TRAUMA CENTER . I BELIEVE THIS SHOULD BE LOOKED INTO AS I PAID FOR THIS SERVICE AND THE OUTCOME COULD HAVE BEEN FATAL. THANK YOU FOR CHECKING INTO THIS AS I WOULD NOT WANT THIS TO HAPPEN TO ANYONE ELSE!
Additional Notes:
I HAVE HAD ONSTAR FOR MANY YEARS BECAUSE OF THEIR ADVERTISEMENTS CONCERNING ACCIDENTS THAT INVOLVE GOING OFF THE ROAD AND NOT BEING FOUND FOR DAYS. I WAS TRAVELING ON I-81 AND WENT INTO A RAVINE HIT MULTIPLE TREES AND ACCORDING TO SEVERAL WITNESSES FLIPPED MULTIPLE TIMES. ALL AIRBAGS DEPLOYED BEFORE THIS HAPPENED . MY ONSTAR DID NOT ACTIVATE. FORTUNATELY AS I STATED THERE WERE WITNESSES THAT CALLED 911 AND LOCATED MY VEHICLE NOT ONSTAR . WHEN I CALLED TO CANCEL MY SUBSCRIPTION THEY WANTED TO KNOW WHY SINCE THEY HAD NO IDEA THAT MY VEHICLE WAS DEMOLISHED BEYOND RECOGNITION. JAWS OF LIFE WAS BROUGHT IN TO EXTRACT ME AND IF NOT FOR THE BAD WEATHER LIFE LION TO GET ME TO HERSHEY TRAUMA CENTER . I BELIEVE THIS SHOULD BE LOOKED INTO AS I PAID FOR THIS SERVICE AND THE OUTCOME COULD HAVE BEEN FATAL. THANK YOU FOR CHECKING INTO THIS AS I WOULD NOT WANT THIS TO HAPPEN TO ANYONE ELSE!
Mfg Campaign: 11230449
Recall Date: Jul 9, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
HARD SHIFTING, SHAKING, JERKING, HESITATING SHUDDERING
Corrective Action:
HARD SHIFTING, SHAKING, JERKING, HESITATING SHUDDERING
Additional Notes:
HARD SHIFTING, SHAKING, JERKING, HESITATING SHUDDERING
Mfg Campaign: 11221566
Recall Date: Jun 20, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
HARD SHIFTING, SHAKING, JERKING, HESITATING SHUDDERING
Corrective Action:
HARD SHIFTING, SHAKING, JERKING, HESITATING SHUDDERING
Additional Notes:
HARD SHIFTING, SHAKING, JERKING, HESITATING SHUDDERING
Mfg Campaign: 11221566
Recall Date: Jun 20, 2019
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
HARD SHIFTING, SHAKING, JERKING, HESITATING SHUDDERING
Corrective Action:
HARD SHIFTING, SHAKING, JERKING, HESITATING SHUDDERING
Additional Notes:
HARD SHIFTING, SHAKING, JERKING, HESITATING SHUDDERING
Mfg Campaign: 11221566
Recall Date: Jun 20, 2019
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CADILLAC ESCALADE. WHILE ATTEMPTING TO UNLOCK THE VEHICLE WITH THE KEY FOB, IT WOULD NOT UNLOCK. THE CONTACT HAD TO MANUALLY UNLOCK THE VEHICLE. ALSO, THE VEHICLE DID NOT START WHEN THE PUSH START BUTTON WAS DEPRESSED. THE VEHICLE WAS JUMPSTARTED, BUT IT HAD VERY LITTLE POWER. THE VEHICLE WAS TOWED TO AMESBURY CHEVROLET (103 MACY STREET, AMESBURY, MA 01913) WHERE IT WAS DIAGNOSED THAT WATER WAS ENTERING THE INSIDE OF THE VEHICLE FROM THE FACTORY INSTALLED ANTENNA ON THE ROOF. THE WATER TRAVELED THROUGH THE INTERIOR OF THE DASHBOARD AND SHORTED THE FUSE BOX, WHICH DRAINED THE BATTERY. THE CONTACT WAS ADVISED TO BRING THE VEHICLE BACK BECAUSE THE TAIL LIGHTS WERE FILLED WITH WATER AND ALSO THERE WAS WATER IN THE REAR OF THE VEHICLE. THE VEHICLE WAS REPAIRED FOR THE FUSE BOX FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 2,600.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CADILLAC ESCALADE. WHILE ATTEMPTING TO UNLOCK THE VEHICLE WITH THE KEY FOB, IT WOULD NOT UNLOCK. THE CONTACT HAD TO MANUALLY UNLOCK THE VEHICLE. ALSO, THE VEHICLE DID NOT START WHEN THE PUSH START BUTTON WAS DEPRESSED. THE VEHICLE WAS JUMPSTARTED, BUT IT HAD VERY LITTLE POWER. THE VEHICLE WAS TOWED TO AMESBURY CHEVROLET (103 MACY STREET, AMESBURY, MA 01913) WHERE IT WAS DIAGNOSED THAT WATER WAS ENTERING THE INSIDE OF THE VEHICLE FROM THE FACTORY INSTALLED ANTENNA ON THE ROOF. THE WATER TRAVELED THROUGH THE INTERIOR OF THE DASHBOARD AND SHORTED THE FUSE BOX, WHICH DRAINED THE BATTERY. THE CONTACT WAS ADVISED TO BRING THE VEHICLE BACK BECAUSE THE TAIL LIGHTS WERE FILLED WITH WATER AND ALSO THERE WAS WATER IN THE REAR OF THE VEHICLE. THE VEHICLE WAS REPAIRED FOR THE FUSE BOX FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 2,600.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CADILLAC ESCALADE. WHILE ATTEMPTING TO UNLOCK THE VEHICLE WITH THE KEY FOB, IT WOULD NOT UNLOCK. THE CONTACT HAD TO MANUALLY UNLOCK THE VEHICLE. ALSO, THE VEHICLE DID NOT START WHEN THE PUSH START BUTTON WAS DEPRESSED. THE VEHICLE WAS JUMPSTARTED, BUT IT HAD VERY LITTLE POWER. THE VEHICLE WAS TOWED TO AMESBURY CHEVROLET (103 MACY STREET, AMESBURY, MA 01913) WHERE IT WAS DIAGNOSED THAT WATER WAS ENTERING THE INSIDE OF THE VEHICLE FROM THE FACTORY INSTALLED ANTENNA ON THE ROOF. THE WATER TRAVELED THROUGH THE INTERIOR OF THE DASHBOARD AND SHORTED THE FUSE BOX, WHICH DRAINED THE BATTERY. THE CONTACT WAS ADVISED TO BRING THE VEHICLE BACK BECAUSE THE TAIL LIGHTS WERE FILLED WITH WATER AND ALSO THERE WAS WATER IN THE REAR OF THE VEHICLE. THE VEHICLE WAS REPAIRED FOR THE FUSE BOX FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 2,600.
Mfg Campaign: 11210288
Recall Date: May 28, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CADILLAC ESCALADE. WHILE ATTEMPTING TO UNLOCK THE VEHICLE WITH THE KEY FOB, IT WOULD NOT UNLOCK. THE CONTACT HAD TO MANUALLY UNLOCK THE VEHICLE. ALSO, THE VEHICLE DID NOT START WHEN THE PUSH START BUTTON WAS DEPRESSED. THE VEHICLE WAS JUMPSTARTED, BUT IT HAD VERY LITTLE POWER. THE VEHICLE WAS TOWED TO AMESBURY CHEVROLET (103 MACY STREET, AMESBURY, MA 01913) WHERE IT WAS DIAGNOSED THAT WATER WAS ENTERING THE INSIDE OF THE VEHICLE FROM THE FACTORY INSTALLED ANTENNA ON THE ROOF. THE WATER TRAVELED THROUGH THE INTERIOR OF THE DASHBOARD AND SHORTED THE FUSE BOX, WHICH DRAINED THE BATTERY. THE CONTACT WAS ADVISED TO BRING THE VEHICLE BACK BECAUSE THE TAIL LIGHTS WERE FILLED WITH WATER AND ALSO THERE WAS WATER IN THE REAR OF THE VEHICLE. THE VEHICLE WAS REPAIRED FOR THE FUSE BOX FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 2,600.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CADILLAC ESCALADE. WHILE ATTEMPTING TO UNLOCK THE VEHICLE WITH THE KEY FOB, IT WOULD NOT UNLOCK. THE CONTACT HAD TO MANUALLY UNLOCK THE VEHICLE. ALSO, THE VEHICLE DID NOT START WHEN THE PUSH START BUTTON WAS DEPRESSED. THE VEHICLE WAS JUMPSTARTED, BUT IT HAD VERY LITTLE POWER. THE VEHICLE WAS TOWED TO AMESBURY CHEVROLET (103 MACY STREET, AMESBURY, MA 01913) WHERE IT WAS DIAGNOSED THAT WATER WAS ENTERING THE INSIDE OF THE VEHICLE FROM THE FACTORY INSTALLED ANTENNA ON THE ROOF. THE WATER TRAVELED THROUGH THE INTERIOR OF THE DASHBOARD AND SHORTED THE FUSE BOX, WHICH DRAINED THE BATTERY. THE CONTACT WAS ADVISED TO BRING THE VEHICLE BACK BECAUSE THE TAIL LIGHTS WERE FILLED WITH WATER AND ALSO THERE WAS WATER IN THE REAR OF THE VEHICLE. THE VEHICLE WAS REPAIRED FOR THE FUSE BOX FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 2,600.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CADILLAC ESCALADE. WHILE ATTEMPTING TO UNLOCK THE VEHICLE WITH THE KEY FOB, IT WOULD NOT UNLOCK. THE CONTACT HAD TO MANUALLY UNLOCK THE VEHICLE. ALSO, THE VEHICLE DID NOT START WHEN THE PUSH START BUTTON WAS DEPRESSED. THE VEHICLE WAS JUMPSTARTED, BUT IT HAD VERY LITTLE POWER. THE VEHICLE WAS TOWED TO AMESBURY CHEVROLET (103 MACY STREET, AMESBURY, MA 01913) WHERE IT WAS DIAGNOSED THAT WATER WAS ENTERING THE INSIDE OF THE VEHICLE FROM THE FACTORY INSTALLED ANTENNA ON THE ROOF. THE WATER TRAVELED THROUGH THE INTERIOR OF THE DASHBOARD AND SHORTED THE FUSE BOX, WHICH DRAINED THE BATTERY. THE CONTACT WAS ADVISED TO BRING THE VEHICLE BACK BECAUSE THE TAIL LIGHTS WERE FILLED WITH WATER AND ALSO THERE WAS WATER IN THE REAR OF THE VEHICLE. THE VEHICLE WAS REPAIRED FOR THE FUSE BOX FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 2,600.
Mfg Campaign: 11210288
Recall Date: May 28, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN I AM DRIVING ON SMOOTH SURFACE STREETS SOMETIME THERE A FEEL OF INTERMITTENT JUTTERY RIDE WHICH FEELS LIKE YOU ARE RIDING OVER VERY SMALL SPEED BUMPS VERY CLOSE TOGETHER. I WAS TOLD BY TWO (2) MECHANICS THAT THERE IS A PROBLEM WITH THE TRANSMISSION THAT IS CAUSING THIS. I STARTED ABOUT TWO (2) MONTHS AGO AND CONTINUE DAILY.
Corrective Action:
WHEN I AM DRIVING ON SMOOTH SURFACE STREETS SOMETIME THERE A FEEL OF INTERMITTENT JUTTERY RIDE WHICH FEELS LIKE YOU ARE RIDING OVER VERY SMALL SPEED BUMPS VERY CLOSE TOGETHER. I WAS TOLD BY TWO (2) MECHANICS THAT THERE IS A PROBLEM WITH THE TRANSMISSION THAT IS CAUSING THIS. I STARTED ABOUT TWO (2) MONTHS AGO AND CONTINUE DAILY.
Additional Notes:
WHEN I AM DRIVING ON SMOOTH SURFACE STREETS SOMETIME THERE A FEEL OF INTERMITTENT JUTTERY RIDE WHICH FEELS LIKE YOU ARE RIDING OVER VERY SMALL SPEED BUMPS VERY CLOSE TOGETHER. I WAS TOLD BY TWO (2) MECHANICS THAT THERE IS A PROBLEM WITH THE TRANSMISSION THAT IS CAUSING THIS. I STARTED ABOUT TWO (2) MONTHS AGO AND CONTINUE DAILY.
Mfg Campaign: 11189745
Recall Date: Mar 18, 2019
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
IT HAS HAPPENED SEVERAL TIMES , WHILE DRIVING IN A PARKING LOT AT 10 MPH WHILE MAKING A TURN THE ENGINE SHUT OFF, LOST STEERING AND BRAKES AND THE STABILITRAK WARNING LIGHT CAME ON... THE ENGINE RESTARTED IN ABOUT 5 SECONDS... I CONTACTED CADILLAC MAIN OFFICE LAWANDA 855-880-1400 EX 5911833 AND SENT A EMAIL TO MARY BARRA CEO... THEY GAVE ME A CASE #[XXX] THEY ARE AWARE OF THE PROBLEM AND RECALLED OVER ONE MILLION VEHICLE BUT MY VIN NUMBER HAS NOT BEEN ADDED YET.. THEY WILL NOT FIX IT TILL GM ADDS MY VIN TO THE NATIONAL RECALL #18289... I WAS TOLD OFF THE RECORD THAT MONEY TRUMPS CONSUMER SAFETY....THEY ARE MAKING US PICKUP THE CAR WITH THE KNOWLEDGE BY US DRIVING THE CAR COULD KILL SOMEONE IF WE LOOSE STEERING AND BRAKES WHILE DRIVING... PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Corrective Action:
IT HAS HAPPENED SEVERAL TIMES , WHILE DRIVING IN A PARKING LOT AT 10 MPH WHILE MAKING A TURN THE ENGINE SHUT OFF, LOST STEERING AND BRAKES AND THE STABILITRAK WARNING LIGHT CAME ON... THE ENGINE RESTARTED IN ABOUT 5 SECONDS... I CONTACTED CADILLAC MAIN OFFICE LAWANDA 855-880-1400 EX 5911833 AND SENT A EMAIL TO MARY BARRA CEO... THEY GAVE ME A CASE #[XXX] THEY ARE AWARE OF THE PROBLEM AND RECALLED OVER ONE MILLION VEHICLE BUT MY VIN NUMBER HAS NOT BEEN ADDED YET.. THEY WILL NOT FIX IT TILL GM ADDS MY VIN TO THE NATIONAL RECALL #18289... I WAS TOLD OFF THE RECORD THAT MONEY TRUMPS CONSUMER SAFETY....THEY ARE MAKING US PICKUP THE CAR WITH THE KNOWLEDGE BY US DRIVING THE CAR COULD KILL SOMEONE IF WE LOOSE STEERING AND BRAKES WHILE DRIVING... PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Additional Notes:
IT HAS HAPPENED SEVERAL TIMES , WHILE DRIVING IN A PARKING LOT AT 10 MPH WHILE MAKING A TURN THE ENGINE SHUT OFF, LOST STEERING AND BRAKES AND THE STABILITRAK WARNING LIGHT CAME ON... THE ENGINE RESTARTED IN ABOUT 5 SECONDS... I CONTACTED CADILLAC MAIN OFFICE LAWANDA 855-880-1400 EX 5911833 AND SENT A EMAIL TO MARY BARRA CEO... THEY GAVE ME A CASE #[XXX] THEY ARE AWARE OF THE PROBLEM AND RECALLED OVER ONE MILLION VEHICLE BUT MY VIN NUMBER HAS NOT BEEN ADDED YET.. THEY WILL NOT FIX IT TILL GM ADDS MY VIN TO THE NATIONAL RECALL #18289... I WAS TOLD OFF THE RECORD THAT MONEY TRUMPS CONSUMER SAFETY....THEY ARE MAKING US PICKUP THE CAR WITH THE KNOWLEDGE BY US DRIVING THE CAR COULD KILL SOMEONE IF WE LOOSE STEERING AND BRAKES WHILE DRIVING... PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Mfg Campaign: 11182490
Recall Date: Feb 26, 2019
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
IT HAS HAPPENED SEVERAL TIMES , WHILE DRIVING IN A PARKING LOT AT 10 MPH WHILE MAKING A TURN THE ENGINE SHUT OFF, LOST STEERING AND BRAKES AND THE STABILITRAK WARNING LIGHT CAME ON... THE ENGINE RESTARTED IN ABOUT 5 SECONDS... I CONTACTED CADILLAC MAIN OFFICE LAWANDA 855-880-1400 EX 5911833 AND SENT A EMAIL TO MARY BARRA CEO... THEY GAVE ME A CASE #[XXX] THEY ARE AWARE OF THE PROBLEM AND RECALLED OVER ONE MILLION VEHICLE BUT MY VIN NUMBER HAS NOT BEEN ADDED YET.. THEY WILL NOT FIX IT TILL GM ADDS MY VIN TO THE NATIONAL RECALL #18289... I WAS TOLD OFF THE RECORD THAT MONEY TRUMPS CONSUMER SAFETY....THEY ARE MAKING US PICKUP THE CAR WITH THE KNOWLEDGE BY US DRIVING THE CAR COULD KILL SOMEONE IF WE LOOSE STEERING AND BRAKES WHILE DRIVING... PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Corrective Action:
IT HAS HAPPENED SEVERAL TIMES , WHILE DRIVING IN A PARKING LOT AT 10 MPH WHILE MAKING A TURN THE ENGINE SHUT OFF, LOST STEERING AND BRAKES AND THE STABILITRAK WARNING LIGHT CAME ON... THE ENGINE RESTARTED IN ABOUT 5 SECONDS... I CONTACTED CADILLAC MAIN OFFICE LAWANDA 855-880-1400 EX 5911833 AND SENT A EMAIL TO MARY BARRA CEO... THEY GAVE ME A CASE #[XXX] THEY ARE AWARE OF THE PROBLEM AND RECALLED OVER ONE MILLION VEHICLE BUT MY VIN NUMBER HAS NOT BEEN ADDED YET.. THEY WILL NOT FIX IT TILL GM ADDS MY VIN TO THE NATIONAL RECALL #18289... I WAS TOLD OFF THE RECORD THAT MONEY TRUMPS CONSUMER SAFETY....THEY ARE MAKING US PICKUP THE CAR WITH THE KNOWLEDGE BY US DRIVING THE CAR COULD KILL SOMEONE IF WE LOOSE STEERING AND BRAKES WHILE DRIVING... PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Additional Notes:
IT HAS HAPPENED SEVERAL TIMES , WHILE DRIVING IN A PARKING LOT AT 10 MPH WHILE MAKING A TURN THE ENGINE SHUT OFF, LOST STEERING AND BRAKES AND THE STABILITRAK WARNING LIGHT CAME ON... THE ENGINE RESTARTED IN ABOUT 5 SECONDS... I CONTACTED CADILLAC MAIN OFFICE LAWANDA 855-880-1400 EX 5911833 AND SENT A EMAIL TO MARY BARRA CEO... THEY GAVE ME A CASE #[XXX] THEY ARE AWARE OF THE PROBLEM AND RECALLED OVER ONE MILLION VEHICLE BUT MY VIN NUMBER HAS NOT BEEN ADDED YET.. THEY WILL NOT FIX IT TILL GM ADDS MY VIN TO THE NATIONAL RECALL #18289... I WAS TOLD OFF THE RECORD THAT MONEY TRUMPS CONSUMER SAFETY....THEY ARE MAKING US PICKUP THE CAR WITH THE KNOWLEDGE BY US DRIVING THE CAR COULD KILL SOMEONE IF WE LOOSE STEERING AND BRAKES WHILE DRIVING... PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Mfg Campaign: 11182490
Recall Date: Feb 26, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
IT HAS HAPPENED SEVERAL TIMES , WHILE DRIVING IN A PARKING LOT AT 10 MPH WHILE MAKING A TURN THE ENGINE SHUT OFF, LOST STEERING AND BRAKES AND THE STABILITRAK WARNING LIGHT CAME ON... THE ENGINE RESTARTED IN ABOUT 5 SECONDS... I CONTACTED CADILLAC MAIN OFFICE LAWANDA 855-880-1400 EX 5911833 AND SENT A EMAIL TO MARY BARRA CEO... THEY GAVE ME A CASE #[XXX] THEY ARE AWARE OF THE PROBLEM AND RECALLED OVER ONE MILLION VEHICLE BUT MY VIN NUMBER HAS NOT BEEN ADDED YET.. THEY WILL NOT FIX IT TILL GM ADDS MY VIN TO THE NATIONAL RECALL #18289... I WAS TOLD OFF THE RECORD THAT MONEY TRUMPS CONSUMER SAFETY....THEY ARE MAKING US PICKUP THE CAR WITH THE KNOWLEDGE BY US DRIVING THE CAR COULD KILL SOMEONE IF WE LOOSE STEERING AND BRAKES WHILE DRIVING... PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Corrective Action:
IT HAS HAPPENED SEVERAL TIMES , WHILE DRIVING IN A PARKING LOT AT 10 MPH WHILE MAKING A TURN THE ENGINE SHUT OFF, LOST STEERING AND BRAKES AND THE STABILITRAK WARNING LIGHT CAME ON... THE ENGINE RESTARTED IN ABOUT 5 SECONDS... I CONTACTED CADILLAC MAIN OFFICE LAWANDA 855-880-1400 EX 5911833 AND SENT A EMAIL TO MARY BARRA CEO... THEY GAVE ME A CASE #[XXX] THEY ARE AWARE OF THE PROBLEM AND RECALLED OVER ONE MILLION VEHICLE BUT MY VIN NUMBER HAS NOT BEEN ADDED YET.. THEY WILL NOT FIX IT TILL GM ADDS MY VIN TO THE NATIONAL RECALL #18289... I WAS TOLD OFF THE RECORD THAT MONEY TRUMPS CONSUMER SAFETY....THEY ARE MAKING US PICKUP THE CAR WITH THE KNOWLEDGE BY US DRIVING THE CAR COULD KILL SOMEONE IF WE LOOSE STEERING AND BRAKES WHILE DRIVING... PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Additional Notes:
IT HAS HAPPENED SEVERAL TIMES , WHILE DRIVING IN A PARKING LOT AT 10 MPH WHILE MAKING A TURN THE ENGINE SHUT OFF, LOST STEERING AND BRAKES AND THE STABILITRAK WARNING LIGHT CAME ON... THE ENGINE RESTARTED IN ABOUT 5 SECONDS... I CONTACTED CADILLAC MAIN OFFICE LAWANDA 855-880-1400 EX 5911833 AND SENT A EMAIL TO MARY BARRA CEO... THEY GAVE ME A CASE #[XXX] THEY ARE AWARE OF THE PROBLEM AND RECALLED OVER ONE MILLION VEHICLE BUT MY VIN NUMBER HAS NOT BEEN ADDED YET.. THEY WILL NOT FIX IT TILL GM ADDS MY VIN TO THE NATIONAL RECALL #18289... I WAS TOLD OFF THE RECORD THAT MONEY TRUMPS CONSUMER SAFETY....THEY ARE MAKING US PICKUP THE CAR WITH THE KNOWLEDGE BY US DRIVING THE CAR COULD KILL SOMEONE IF WE LOOSE STEERING AND BRAKES WHILE DRIVING... PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Mfg Campaign: 11182490
Recall Date: Feb 26, 2019
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
SPORADICALLY WHEN DRIVING THE CAR, TURNING THE WHEEL HARD LEFT OR RIGHT THE MESSAGE WILL FLASH "SERVICE STABILITRAK" WHILE AT THE SAME TIME, THE STEERING WHEEL POSITION LOCKS, THE ELECTRONIC SYSTEM IN THE CAR SHUTS OFF, AND NO CONTROL OF THE VEHICLE IS AVAILABLE. THIS LASTS FOR APPROXIMATELY 1-2 SECONDS BEFORE THE STEERING UNLOCKS AND VEHICLE CONTROL IS RESTORED. VEHICLE HAS BEEN IN THE SERVICE CENTER FOR OVER A WEEK NOW, AND THE DEALER IS TRYING TO RETURN THE CAR TO ME STATING "WE CANNOT RECREATE THE ISSUE SO WE HAVE NO FIX". WE HAVE PHOTO AND VIDEO OF THIS HAPPENING (AFTER I PULLED OVER TO TAKE THE VIDEO IN A SAFE SPOT). THIS HAS HAPPENED MULTIPLE TIMES WITH NO RHYME OR REASON.
Corrective Action:
SPORADICALLY WHEN DRIVING THE CAR, TURNING THE WHEEL HARD LEFT OR RIGHT THE MESSAGE WILL FLASH "SERVICE STABILITRAK" WHILE AT THE SAME TIME, THE STEERING WHEEL POSITION LOCKS, THE ELECTRONIC SYSTEM IN THE CAR SHUTS OFF, AND NO CONTROL OF THE VEHICLE IS AVAILABLE. THIS LASTS FOR APPROXIMATELY 1-2 SECONDS BEFORE THE STEERING UNLOCKS AND VEHICLE CONTROL IS RESTORED. VEHICLE HAS BEEN IN THE SERVICE CENTER FOR OVER A WEEK NOW, AND THE DEALER IS TRYING TO RETURN THE CAR TO ME STATING "WE CANNOT RECREATE THE ISSUE SO WE HAVE NO FIX". WE HAVE PHOTO AND VIDEO OF THIS HAPPENING (AFTER I PULLED OVER TO TAKE THE VIDEO IN A SAFE SPOT). THIS HAS HAPPENED MULTIPLE TIMES WITH NO RHYME OR REASON.
Additional Notes:
SPORADICALLY WHEN DRIVING THE CAR, TURNING THE WHEEL HARD LEFT OR RIGHT THE MESSAGE WILL FLASH "SERVICE STABILITRAK" WHILE AT THE SAME TIME, THE STEERING WHEEL POSITION LOCKS, THE ELECTRONIC SYSTEM IN THE CAR SHUTS OFF, AND NO CONTROL OF THE VEHICLE IS AVAILABLE. THIS LASTS FOR APPROXIMATELY 1-2 SECONDS BEFORE THE STEERING UNLOCKS AND VEHICLE CONTROL IS RESTORED. VEHICLE HAS BEEN IN THE SERVICE CENTER FOR OVER A WEEK NOW, AND THE DEALER IS TRYING TO RETURN THE CAR TO ME STATING "WE CANNOT RECREATE THE ISSUE SO WE HAVE NO FIX". WE HAVE PHOTO AND VIDEO OF THIS HAPPENING (AFTER I PULLED OVER TO TAKE THE VIDEO IN A SAFE SPOT). THIS HAS HAPPENED MULTIPLE TIMES WITH NO RHYME OR REASON.
Mfg Campaign: 11181516
Recall Date: Feb 21, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SPORADICALLY WHEN DRIVING THE CAR, TURNING THE WHEEL HARD LEFT OR RIGHT THE MESSAGE WILL FLASH "SERVICE STABILITRAK" WHILE AT THE SAME TIME, THE STEERING WHEEL POSITION LOCKS, THE ELECTRONIC SYSTEM IN THE CAR SHUTS OFF, AND NO CONTROL OF THE VEHICLE IS AVAILABLE. THIS LASTS FOR APPROXIMATELY 1-2 SECONDS BEFORE THE STEERING UNLOCKS AND VEHICLE CONTROL IS RESTORED. VEHICLE HAS BEEN IN THE SERVICE CENTER FOR OVER A WEEK NOW, AND THE DEALER IS TRYING TO RETURN THE CAR TO ME STATING "WE CANNOT RECREATE THE ISSUE SO WE HAVE NO FIX". WE HAVE PHOTO AND VIDEO OF THIS HAPPENING (AFTER I PULLED OVER TO TAKE THE VIDEO IN A SAFE SPOT). THIS HAS HAPPENED MULTIPLE TIMES WITH NO RHYME OR REASON.
Corrective Action:
SPORADICALLY WHEN DRIVING THE CAR, TURNING THE WHEEL HARD LEFT OR RIGHT THE MESSAGE WILL FLASH "SERVICE STABILITRAK" WHILE AT THE SAME TIME, THE STEERING WHEEL POSITION LOCKS, THE ELECTRONIC SYSTEM IN THE CAR SHUTS OFF, AND NO CONTROL OF THE VEHICLE IS AVAILABLE. THIS LASTS FOR APPROXIMATELY 1-2 SECONDS BEFORE THE STEERING UNLOCKS AND VEHICLE CONTROL IS RESTORED. VEHICLE HAS BEEN IN THE SERVICE CENTER FOR OVER A WEEK NOW, AND THE DEALER IS TRYING TO RETURN THE CAR TO ME STATING "WE CANNOT RECREATE THE ISSUE SO WE HAVE NO FIX". WE HAVE PHOTO AND VIDEO OF THIS HAPPENING (AFTER I PULLED OVER TO TAKE THE VIDEO IN A SAFE SPOT). THIS HAS HAPPENED MULTIPLE TIMES WITH NO RHYME OR REASON.
Additional Notes:
SPORADICALLY WHEN DRIVING THE CAR, TURNING THE WHEEL HARD LEFT OR RIGHT THE MESSAGE WILL FLASH "SERVICE STABILITRAK" WHILE AT THE SAME TIME, THE STEERING WHEEL POSITION LOCKS, THE ELECTRONIC SYSTEM IN THE CAR SHUTS OFF, AND NO CONTROL OF THE VEHICLE IS AVAILABLE. THIS LASTS FOR APPROXIMATELY 1-2 SECONDS BEFORE THE STEERING UNLOCKS AND VEHICLE CONTROL IS RESTORED. VEHICLE HAS BEEN IN THE SERVICE CENTER FOR OVER A WEEK NOW, AND THE DEALER IS TRYING TO RETURN THE CAR TO ME STATING "WE CANNOT RECREATE THE ISSUE SO WE HAVE NO FIX". WE HAVE PHOTO AND VIDEO OF THIS HAPPENING (AFTER I PULLED OVER TO TAKE THE VIDEO IN A SAFE SPOT). THIS HAS HAPPENED MULTIPLE TIMES WITH NO RHYME OR REASON.
Mfg Campaign: 11181516
Recall Date: Feb 21, 2019
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
SPORADICALLY WHEN DRIVING THE CAR, TURNING THE WHEEL HARD LEFT OR RIGHT THE MESSAGE WILL FLASH "SERVICE STABILITRAK" WHILE AT THE SAME TIME, THE STEERING WHEEL POSITION LOCKS, THE ELECTRONIC SYSTEM IN THE CAR SHUTS OFF, AND NO CONTROL OF THE VEHICLE IS AVAILABLE. THIS LASTS FOR APPROXIMATELY 1-2 SECONDS BEFORE THE STEERING UNLOCKS AND VEHICLE CONTROL IS RESTORED. VEHICLE HAS BEEN IN THE SERVICE CENTER FOR OVER A WEEK NOW, AND THE DEALER IS TRYING TO RETURN THE CAR TO ME STATING "WE CANNOT RECREATE THE ISSUE SO WE HAVE NO FIX". WE HAVE PHOTO AND VIDEO OF THIS HAPPENING (AFTER I PULLED OVER TO TAKE THE VIDEO IN A SAFE SPOT). THIS HAS HAPPENED MULTIPLE TIMES WITH NO RHYME OR REASON.
Corrective Action:
SPORADICALLY WHEN DRIVING THE CAR, TURNING THE WHEEL HARD LEFT OR RIGHT THE MESSAGE WILL FLASH "SERVICE STABILITRAK" WHILE AT THE SAME TIME, THE STEERING WHEEL POSITION LOCKS, THE ELECTRONIC SYSTEM IN THE CAR SHUTS OFF, AND NO CONTROL OF THE VEHICLE IS AVAILABLE. THIS LASTS FOR APPROXIMATELY 1-2 SECONDS BEFORE THE STEERING UNLOCKS AND VEHICLE CONTROL IS RESTORED. VEHICLE HAS BEEN IN THE SERVICE CENTER FOR OVER A WEEK NOW, AND THE DEALER IS TRYING TO RETURN THE CAR TO ME STATING "WE CANNOT RECREATE THE ISSUE SO WE HAVE NO FIX". WE HAVE PHOTO AND VIDEO OF THIS HAPPENING (AFTER I PULLED OVER TO TAKE THE VIDEO IN A SAFE SPOT). THIS HAS HAPPENED MULTIPLE TIMES WITH NO RHYME OR REASON.
Additional Notes:
SPORADICALLY WHEN DRIVING THE CAR, TURNING THE WHEEL HARD LEFT OR RIGHT THE MESSAGE WILL FLASH "SERVICE STABILITRAK" WHILE AT THE SAME TIME, THE STEERING WHEEL POSITION LOCKS, THE ELECTRONIC SYSTEM IN THE CAR SHUTS OFF, AND NO CONTROL OF THE VEHICLE IS AVAILABLE. THIS LASTS FOR APPROXIMATELY 1-2 SECONDS BEFORE THE STEERING UNLOCKS AND VEHICLE CONTROL IS RESTORED. VEHICLE HAS BEEN IN THE SERVICE CENTER FOR OVER A WEEK NOW, AND THE DEALER IS TRYING TO RETURN THE CAR TO ME STATING "WE CANNOT RECREATE THE ISSUE SO WE HAVE NO FIX". WE HAVE PHOTO AND VIDEO OF THIS HAPPENING (AFTER I PULLED OVER TO TAKE THE VIDEO IN A SAFE SPOT). THIS HAS HAPPENED MULTIPLE TIMES WITH NO RHYME OR REASON.
Mfg Campaign: 11181516
Recall Date: Feb 21, 2019
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