Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018 Cadillac Escalade, Chevrolet Silverado 1500 and Tahoe, GMC Sierra 1500 and Yukon vehicles equipped with either a 5.3L or 6.2L V8 engine. The output of the mechanical vacuum pump can decrease over time, decreasing the amount of vacuum/power brake assist.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202300860
Recall Date: Oct 1, 2020
Consumer Complaints
23 ComplaintsGeneral Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I stopped to get gas and put the car in park. Turned the car off and when I started it back up the car thought it was in drive but was in park still. The gas pedal won’t not work and the car is now stuck in park. The Chevy Caddilac dealership said it is a failed TCM. Part is on back order and I was told there is no eta and could be 7 months to a year before I get my car back.
Corrective Action:
I stopped to get gas and put the car in park. Turned the car off and when I started it back up the car thought it was in drive but was in park still. The gas pedal won’t not work and the car is now stuck in park. The Chevy Caddilac dealership said it is a failed TCM. Part is on back order and I was told there is no eta and could be 7 months to a year before I get my car back.
Additional Notes:
I stopped to get gas and put the car in park. Turned the car off and when I started it back up the car thought it was in drive but was in park still. The gas pedal won’t not work and the car is now stuck in park. The Chevy Caddilac dealership said it is a failed TCM. Part is on back order and I was told there is no eta and could be 7 months to a year before I get my car back.
Mfg Campaign: 11675316
Recall Date: Jul 22, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
On Juy7, 2025 while operating my 2018 Cadillac Escalade, which at the time of the incident had an odometer reading of approximately 57,600 miles. felt an immediate loss of power (inability to accelerate efficiently) and shortly thereafter the amber check engine light flashed on and off and I could hear ticking coming from the engine. Following the aforementioned ,I had th vehicle towed to Turnersville Cadillac in Turnersville ,NJ for evaluation. Upon the vehicle being evaluated I was advised by service mechanics there that I needed a new engine and that the cost would be approximately $17,500 dollars. The cause of this catastrophic engine failure was attributed to lifters failing. Prior to this catastrophic mechanical failure, there were no warning lights or tapping noises and the vehicle was operating normally.
Corrective Action:
On Juy7, 2025 while operating my 2018 Cadillac Escalade, which at the time of the incident had an odometer reading of approximately 57,600 miles. felt an immediate loss of power (inability to accelerate efficiently) and shortly thereafter the amber check engine light flashed on and off and I could hear ticking coming from the engine. Following the aforementioned ,I had th vehicle towed to Turnersville Cadillac in Turnersville ,NJ for evaluation. Upon the vehicle being evaluated I was advised by service mechanics there that I needed a new engine and that the cost would be approximately $17,500 dollars. The cause of this catastrophic engine failure was attributed to lifters failing. Prior to this catastrophic mechanical failure, there were no warning lights or tapping noises and the vehicle was operating normally.
Additional Notes:
On Juy7, 2025 while operating my 2018 Cadillac Escalade, which at the time of the incident had an odometer reading of approximately 57,600 miles. felt an immediate loss of power (inability to accelerate efficiently) and shortly thereafter the amber check engine light flashed on and off and I could hear ticking coming from the engine. Following the aforementioned ,I had th vehicle towed to Turnersville Cadillac in Turnersville ,NJ for evaluation. Upon the vehicle being evaluated I was advised by service mechanics there that I needed a new engine and that the cost would be approximately $17,500 dollars. The cause of this catastrophic engine failure was attributed to lifters failing. Prior to this catastrophic mechanical failure, there were no warning lights or tapping noises and the vehicle was operating normally.
Mfg Campaign: 11675199
Recall Date: Jul 21, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I had purchased the car [XXX] from dealer "Kars R Us" in Dearborn Heights, Mi. On [XXX], I was driving on a highway at 70 mph with my family when I lost control of gas pedal. There was No warning of any kind! I was in the middle lane at the time and noticed the speedometer was decreasing and gas pedal was not working. For the safety of my family, I had to act fast however panicked. I was able to pull myself over to the far lane off the shoulder and within seconds, the car abruptly shut down, entirely. We barely made it to safety! My family was stranded on the highway, unsafe conditions for approx 3 hrs waiting for a tow truck. I had the car towed to the dealership's mechanic shop, with my family riding alongside. The following day I briefed the dealer about the incident and he recommended that I contact my auto insurance and make a claim. His mechanic diagnosed it as an "engine lock", something triggered it to shut down completely to prevent any more damage is what I was told. The engine would need to be replaced as well. I have since made a claim however, 2 months later and 2 appraisals since, claim was declined. The insurance company claimed that there was "internal damage" to the engine and that was not covered under the policy. I'm not sure what to do, obviously I don't have the $$ for a new engine and the dealership has not made any other recommendations since it was sold "As Is". Please advise!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I had purchased the car [XXX] from dealer "Kars R Us" in Dearborn Heights, Mi. On [XXX], I was driving on a highway at 70 mph with my family when I lost control of gas pedal. There was No warning of any kind! I was in the middle lane at the time and noticed the speedometer was decreasing and gas pedal was not working. For the safety of my family, I had to act fast however panicked. I was able to pull myself over to the far lane off the shoulder and within seconds, the car abruptly shut down, entirely. We barely made it to safety! My family was stranded on the highway, unsafe conditions for approx 3 hrs waiting for a tow truck. I had the car towed to the dealership's mechanic shop, with my family riding alongside. The following day I briefed the dealer about the incident and he recommended that I contact my auto insurance and make a claim. His mechanic diagnosed it as an "engine lock", something triggered it to shut down completely to prevent any more damage is what I was told. The engine would need to be replaced as well. I have since made a claim however, 2 months later and 2 appraisals since, claim was declined. The insurance company claimed that there was "internal damage" to the engine and that was not covered under the policy. I'm not sure what to do, obviously I don't have the $$ for a new engine and the dealership has not made any other recommendations since it was sold "As Is". Please advise!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I had purchased the car [XXX] from dealer "Kars R Us" in Dearborn Heights, Mi. On [XXX], I was driving on a highway at 70 mph with my family when I lost control of gas pedal. There was No warning of any kind! I was in the middle lane at the time and noticed the speedometer was decreasing and gas pedal was not working. For the safety of my family, I had to act fast however panicked. I was able to pull myself over to the far lane off the shoulder and within seconds, the car abruptly shut down, entirely. We barely made it to safety! My family was stranded on the highway, unsafe conditions for approx 3 hrs waiting for a tow truck. I had the car towed to the dealership's mechanic shop, with my family riding alongside. The following day I briefed the dealer about the incident and he recommended that I contact my auto insurance and make a claim. His mechanic diagnosed it as an "engine lock", something triggered it to shut down completely to prevent any more damage is what I was told. The engine would need to be replaced as well. I have since made a claim however, 2 months later and 2 appraisals since, claim was declined. The insurance company claimed that there was "internal damage" to the engine and that was not covered under the policy. I'm not sure what to do, obviously I don't have the $$ for a new engine and the dealership has not made any other recommendations since it was sold "As Is". Please advise!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11673585
Recall Date: Jul 15, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Had to replace the camshafts about 10,000 ago. Vehicle is now having what sounds like lifter clattering. Engine is operating rough when gas is applied. I’ve seen a lot of recalls on 6.2 motors and don’t want my engine to die if it can be helped. I’ve taken the vehicle to my mechanic several times and he thinks it’s the lifters or something more serious. Hopefully the connecting rods aren’t the issue
Corrective Action:
Had to replace the camshafts about 10,000 ago. Vehicle is now having what sounds like lifter clattering. Engine is operating rough when gas is applied. I’ve seen a lot of recalls on 6.2 motors and don’t want my engine to die if it can be helped. I’ve taken the vehicle to my mechanic several times and he thinks it’s the lifters or something more serious. Hopefully the connecting rods aren’t the issue
Additional Notes:
Had to replace the camshafts about 10,000 ago. Vehicle is now having what sounds like lifter clattering. Engine is operating rough when gas is applied. I’ve seen a lot of recalls on 6.2 motors and don’t want my engine to die if it can be helped. I’ve taken the vehicle to my mechanic several times and he thinks it’s the lifters or something more serious. Hopefully the connecting rods aren’t the issue
Mfg Campaign: 11663291
Recall Date: May 27, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Cadillac Escalade. The contact stated that while driving 70 MPH, the vehicle lost motive power, with the check engine warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed and determined that the lifters had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer where it was diagnosed that the rod bearings had failed, and the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 70,142.
Corrective Action:
The contact owns a 2018 Cadillac Escalade. The contact stated that while driving 70 MPH, the vehicle lost motive power, with the check engine warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed and determined that the lifters had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer where it was diagnosed that the rod bearings had failed, and the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 70,142.
Additional Notes:
The contact owns a 2018 Cadillac Escalade. The contact stated that while driving 70 MPH, the vehicle lost motive power, with the check engine warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed and determined that the lifters had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer where it was diagnosed that the rod bearings had failed, and the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 70,142.
Mfg Campaign: 11659780
Recall Date: May 8, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
2018 Escalade with 84 k miles. First issue was the front struts went out at around 80k miles 3200 repair. Second issue which is the major issue. Was driving and started hearing a clicking noise as I pressed on gas the car didn’t want to move and started slowing down. Car started shaking. Check engine light wasn’t on. Drove straight to dealership and was told I had a bent push rod and my lifters would need to be repairs and possibly cam shaft. Was quoted 8-13 thousand dollars. Car got regular oil changes and premium gas only since day 1.
Corrective Action:
2018 Escalade with 84 k miles. First issue was the front struts went out at around 80k miles 3200 repair. Second issue which is the major issue. Was driving and started hearing a clicking noise as I pressed on gas the car didn’t want to move and started slowing down. Car started shaking. Check engine light wasn’t on. Drove straight to dealership and was told I had a bent push rod and my lifters would need to be repairs and possibly cam shaft. Was quoted 8-13 thousand dollars. Car got regular oil changes and premium gas only since day 1.
Additional Notes:
2018 Escalade with 84 k miles. First issue was the front struts went out at around 80k miles 3200 repair. Second issue which is the major issue. Was driving and started hearing a clicking noise as I pressed on gas the car didn’t want to move and started slowing down. Car started shaking. Check engine light wasn’t on. Drove straight to dealership and was told I had a bent push rod and my lifters would need to be repairs and possibly cam shaft. Was quoted 8-13 thousand dollars. Car got regular oil changes and premium gas only since day 1.
Mfg Campaign: 11658065
Recall Date: May 1, 2025
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
2018 Escalade with 84 k miles. First issue was the front struts went out at around 80k miles 3200 repair. Second issue which is the major issue. Was driving and started hearing a clicking noise as I pressed on gas the car didn’t want to move and started slowing down. Car started shaking. Check engine light wasn’t on. Drove straight to dealership and was told I had a bent push rod and my lifters would need to be repairs and possibly cam shaft. Was quoted 8-13 thousand dollars. Car got regular oil changes and premium gas only since day 1.
Corrective Action:
2018 Escalade with 84 k miles. First issue was the front struts went out at around 80k miles 3200 repair. Second issue which is the major issue. Was driving and started hearing a clicking noise as I pressed on gas the car didn’t want to move and started slowing down. Car started shaking. Check engine light wasn’t on. Drove straight to dealership and was told I had a bent push rod and my lifters would need to be repairs and possibly cam shaft. Was quoted 8-13 thousand dollars. Car got regular oil changes and premium gas only since day 1.
Additional Notes:
2018 Escalade with 84 k miles. First issue was the front struts went out at around 80k miles 3200 repair. Second issue which is the major issue. Was driving and started hearing a clicking noise as I pressed on gas the car didn’t want to move and started slowing down. Car started shaking. Check engine light wasn’t on. Drove straight to dealership and was told I had a bent push rod and my lifters would need to be repairs and possibly cam shaft. Was quoted 8-13 thousand dollars. Car got regular oil changes and premium gas only since day 1.
Mfg Campaign: 11658065
Recall Date: May 1, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Pulled out of gas station and in 1/2 mile down the road pulled into oil change facility that I had scheduled to do. Heard a loud ticking of engine that was unfamiliar. Did oil change and engine still had sound after warm up. Pulled oil filter and found metal particles in filter/filter oil.
Corrective Action:
Pulled out of gas station and in 1/2 mile down the road pulled into oil change facility that I had scheduled to do. Heard a loud ticking of engine that was unfamiliar. Did oil change and engine still had sound after warm up. Pulled oil filter and found metal particles in filter/filter oil.
Additional Notes:
Pulled out of gas station and in 1/2 mile down the road pulled into oil change facility that I had scheduled to do. Heard a loud ticking of engine that was unfamiliar. Did oil change and engine still had sound after warm up. Pulled oil filter and found metal particles in filter/filter oil.
Mfg Campaign: 11643877
Recall Date: Feb 20, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Escalade would experience loss of acceleration 15-20mph under light/moderate throttle, appear to go in to neutral when going from 3rd to 4th (best I can tell,) and then slam in to gear. While doing 50-55mph Escalade would have a converter shudder or go in and out of neutral. This would leave me unable to accelerate if needed and would place me in a precarious position if I was turning out in traffic or needed change speeds. On a repeat trip to the dealer it was determined there was metal in the transmission pan and exact source of metal was not able to be identified. It never triggered a check engine light or any other visible warning. Transmission was replaced with partial cost assistance from Gm and is back to operating properly.
Corrective Action:
Escalade would experience loss of acceleration 15-20mph under light/moderate throttle, appear to go in to neutral when going from 3rd to 4th (best I can tell,) and then slam in to gear. While doing 50-55mph Escalade would have a converter shudder or go in and out of neutral. This would leave me unable to accelerate if needed and would place me in a precarious position if I was turning out in traffic or needed change speeds. On a repeat trip to the dealer it was determined there was metal in the transmission pan and exact source of metal was not able to be identified. It never triggered a check engine light or any other visible warning. Transmission was replaced with partial cost assistance from Gm and is back to operating properly.
Additional Notes:
Escalade would experience loss of acceleration 15-20mph under light/moderate throttle, appear to go in to neutral when going from 3rd to 4th (best I can tell,) and then slam in to gear. While doing 50-55mph Escalade would have a converter shudder or go in and out of neutral. This would leave me unable to accelerate if needed and would place me in a precarious position if I was turning out in traffic or needed change speeds. On a repeat trip to the dealer it was determined there was metal in the transmission pan and exact source of metal was not able to be identified. It never triggered a check engine light or any other visible warning. Transmission was replaced with partial cost assistance from Gm and is back to operating properly.
Mfg Campaign: 11640025
Recall Date: Feb 1, 2025
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
I paid 8600 on my engine for lifters exc...in 2022 the now in 2025 I was told I need a new engine [XXX] The whole engine is messed up INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I paid 8600 on my engine for lifters exc...in 2022 the now in 2025 I was told I need a new engine [XXX] The whole engine is messed up INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I paid 8600 on my engine for lifters exc...in 2022 the now in 2025 I was told I need a new engine [XXX] The whole engine is messed up INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11637223
Recall Date: Jan 21, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I paid 8600 on my engine for lifters exc...in 2022 the now in 2025 I was told I need a new engine [XXX] The whole engine is messed up INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I paid 8600 on my engine for lifters exc...in 2022 the now in 2025 I was told I need a new engine [XXX] The whole engine is messed up INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I paid 8600 on my engine for lifters exc...in 2022 the now in 2025 I was told I need a new engine [XXX] The whole engine is messed up INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11637223
Recall Date: Jan 21, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I paid 8600 on my engine for lifters exc...in 2022 the now in 2025 I was told I need a new engine [XXX] The whole engine is messed up INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I paid 8600 on my engine for lifters exc...in 2022 the now in 2025 I was told I need a new engine [XXX] The whole engine is messed up INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I paid 8600 on my engine for lifters exc...in 2022 the now in 2025 I was told I need a new engine [XXX] The whole engine is messed up INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11637223
Recall Date: Jan 21, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On July 28th 2024 my wife backed the vehicle out of the garage and the vehicle locked out the steering wheel. The cluster and gauges went completely out. The vehicle did not start or turn on after that point. It was no longer drivable as we could no longer start the vehicle. The vehicle had to be towed to Penske Cadillac of Torrance where it took them a week to diagnose the vehicle. The vehicle fuse box went out which locked out the steering wheel if my wife would of been driving the vehicle she would of been involved in a major accident. The problem was confirmed by the dealer a new fuse box was installed. I have the fuse box here as I requested it to follow up with the NHTSA. There was no warning that the vehicle had any malfuncitons. All electircal componenets and steering went out suddenly and abruplty.
Corrective Action:
On July 28th 2024 my wife backed the vehicle out of the garage and the vehicle locked out the steering wheel. The cluster and gauges went completely out. The vehicle did not start or turn on after that point. It was no longer drivable as we could no longer start the vehicle. The vehicle had to be towed to Penske Cadillac of Torrance where it took them a week to diagnose the vehicle. The vehicle fuse box went out which locked out the steering wheel if my wife would of been driving the vehicle she would of been involved in a major accident. The problem was confirmed by the dealer a new fuse box was installed. I have the fuse box here as I requested it to follow up with the NHTSA. There was no warning that the vehicle had any malfuncitons. All electircal componenets and steering went out suddenly and abruplty.
Additional Notes:
On July 28th 2024 my wife backed the vehicle out of the garage and the vehicle locked out the steering wheel. The cluster and gauges went completely out. The vehicle did not start or turn on after that point. It was no longer drivable as we could no longer start the vehicle. The vehicle had to be towed to Penske Cadillac of Torrance where it took them a week to diagnose the vehicle. The vehicle fuse box went out which locked out the steering wheel if my wife would of been driving the vehicle she would of been involved in a major accident. The problem was confirmed by the dealer a new fuse box was installed. I have the fuse box here as I requested it to follow up with the NHTSA. There was no warning that the vehicle had any malfuncitons. All electircal componenets and steering went out suddenly and abruplty.
Mfg Campaign: 11607553
Recall Date: Aug 9, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I noticed my brakes started squeaking when I would push the braking pedal. One day, I was pulling up to a bank, drive-through, applying pressure to the brakes, and I had stopped. I let off the break to pull up a little farther, but when reapplying the break, the pedal went all the way to the floor and there was a warning light saying something about servicing the brakes. I immediately picked up my foot and reapplied it to the brake pedal two or three times and the pedal did come back up to normal position. Then stopped me from hitting the car in front of me. The warning light turned off a few minutes later. The squeaking went away as well. That was a couple months back. But this week my brakes are starting to squeak again when I apply the pedal. So I’m worrying that the brakes may go out again. This vehicle has a very rough ride. I hear rattles when driving. It sounds like something is going to fall off soon. Since the warning light turned off, I did not take my vehicle to the dealership for service.
Corrective Action:
I noticed my brakes started squeaking when I would push the braking pedal. One day, I was pulling up to a bank, drive-through, applying pressure to the brakes, and I had stopped. I let off the break to pull up a little farther, but when reapplying the break, the pedal went all the way to the floor and there was a warning light saying something about servicing the brakes. I immediately picked up my foot and reapplied it to the brake pedal two or three times and the pedal did come back up to normal position. Then stopped me from hitting the car in front of me. The warning light turned off a few minutes later. The squeaking went away as well. That was a couple months back. But this week my brakes are starting to squeak again when I apply the pedal. So I’m worrying that the brakes may go out again. This vehicle has a very rough ride. I hear rattles when driving. It sounds like something is going to fall off soon. Since the warning light turned off, I did not take my vehicle to the dealership for service.
Additional Notes:
I noticed my brakes started squeaking when I would push the braking pedal. One day, I was pulling up to a bank, drive-through, applying pressure to the brakes, and I had stopped. I let off the break to pull up a little farther, but when reapplying the break, the pedal went all the way to the floor and there was a warning light saying something about servicing the brakes. I immediately picked up my foot and reapplied it to the brake pedal two or three times and the pedal did come back up to normal position. Then stopped me from hitting the car in front of me. The warning light turned off a few minutes later. The squeaking went away as well. That was a couple months back. But this week my brakes are starting to squeak again when I apply the pedal. So I’m worrying that the brakes may go out again. This vehicle has a very rough ride. I hear rattles when driving. It sounds like something is going to fall off soon. Since the warning light turned off, I did not take my vehicle to the dealership for service.
Mfg Campaign: 11564078
Recall Date: Jan 8, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was pulling forward in a parking garage and it nearly pinned a pedestrian into a parked car. The brakes didn't respond as normal. I had to put most of my weight on the pedal to bring the car to a stop. It was really scary. I took it to the dealer and they said it is a known issue covered under warranty and has to do with a vacuum pump used in the electronic brake system. I thought this was reckless and it should be fixed and not wait until a serious incident. The service advisor [XXX] from Tom Kelly Cadillac, Fort Wayne, IN) even commented that it scared him the first time he drove a customer's car with this issue. He was shocked how hard it was to stop. If this hasn't already, it will cost someone their life. Please help!!! I don't want someone to die for a known issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I was pulling forward in a parking garage and it nearly pinned a pedestrian into a parked car. The brakes didn't respond as normal. I had to put most of my weight on the pedal to bring the car to a stop. It was really scary. I took it to the dealer and they said it is a known issue covered under warranty and has to do with a vacuum pump used in the electronic brake system. I thought this was reckless and it should be fixed and not wait until a serious incident. The service advisor [XXX] from Tom Kelly Cadillac, Fort Wayne, IN) even commented that it scared him the first time he drove a customer's car with this issue. He was shocked how hard it was to stop. If this hasn't already, it will cost someone their life. Please help!!! I don't want someone to die for a known issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I was pulling forward in a parking garage and it nearly pinned a pedestrian into a parked car. The brakes didn't respond as normal. I had to put most of my weight on the pedal to bring the car to a stop. It was really scary. I took it to the dealer and they said it is a known issue covered under warranty and has to do with a vacuum pump used in the electronic brake system. I thought this was reckless and it should be fixed and not wait until a serious incident. The service advisor [XXX] from Tom Kelly Cadillac, Fort Wayne, IN) even commented that it scared him the first time he drove a customer's car with this issue. He was shocked how hard it was to stop. If this hasn't already, it will cost someone their life. Please help!!! I don't want someone to die for a known issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11539591
Recall Date: Aug 19, 2023
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The low beam headlights are too bright. I get flashed constantly, and then some drivers leave their bright lights on, blinding me, and creating a dangerous driving situation. Almost crashed last night due to being blinded by oncoming vehicle.
Corrective Action:
The low beam headlights are too bright. I get flashed constantly, and then some drivers leave their bright lights on, blinding me, and creating a dangerous driving situation. Almost crashed last night due to being blinded by oncoming vehicle.
Additional Notes:
The low beam headlights are too bright. I get flashed constantly, and then some drivers leave their bright lights on, blinding me, and creating a dangerous driving situation. Almost crashed last night due to being blinded by oncoming vehicle.
Mfg Campaign: 11487241
Recall Date: Sep 30, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Cam shaft lifters are failing. Cam shaft needs to be rebuilt. Rough idle and tick sound from engine. Can cause catalytic converter to stop working and is hazardous and not solving right away can cause further damage to vehicle and damage vehicle while driving. Many have reported same problems.
Corrective Action:
Cam shaft lifters are failing. Cam shaft needs to be rebuilt. Rough idle and tick sound from engine. Can cause catalytic converter to stop working and is hazardous and not solving right away can cause further damage to vehicle and damage vehicle while driving. Many have reported same problems.
Additional Notes:
Cam shaft lifters are failing. Cam shaft needs to be rebuilt. Rough idle and tick sound from engine. Can cause catalytic converter to stop working and is hazardous and not solving right away can cause further damage to vehicle and damage vehicle while driving. Many have reported same problems.
Mfg Campaign: 11428248
Recall Date: Aug 8, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
LUCKILY NO ONE WAS IN FRONT OF ME, AND I WASN'T GOING FAST OR IT COULD HAVE BEEN EXTREMELY BAD ESPECIALLY HAVING MY SON WITH ME. MY BRAKES LITERALLY QUIT WORKING. I HAVE A 2018 PLATINUM ESCALADE. ALWAYS BEEN SERVICED TO DATE. I CALLED ON STAR AND NOW WAITING ON A ROLL BACK TO TAKE TO THE DEALERSHIP. I WAS PULLING INTO A GAS STATION WITH MY SON AND FELT LIKE I COULDN'T STOP BUT THOUGHT MAYBE SOMETHING WAS SLICK, I DROPPED HIM OFF TO HIS GRANDMA, PULLED INTO MCDONALD'S DRIVE THRU WHEN IT DID IT AGAIN. I BACKED OUT OF THE DRIVE THEN AND CALLED MY FIANC. THERE'S A FAST CHANGE LOL AND LUBE A MILE FROM WHERE I WAS, SO I SLOWLY PULLED INTO THE HIGHWAY TO MAKE IT THERE. ONCE THERE EVEN GOING SLOW IT WAS HARD TO STOP THE VEHICLE. I PUSHED THE BRAKE AS FAR AS IT WOULD GO TO THE POINT IT WAS ON THE FLOOR, IT MADE A GRINDING NOISE. I HAVE NEVER BEEN SO SCARED IN MY LIFE. KNOWING I HAVE HAD MY BABY IN THE CAR WITH ME.
Corrective Action:
LUCKILY NO ONE WAS IN FRONT OF ME, AND I WASN'T GOING FAST OR IT COULD HAVE BEEN EXTREMELY BAD ESPECIALLY HAVING MY SON WITH ME. MY BRAKES LITERALLY QUIT WORKING. I HAVE A 2018 PLATINUM ESCALADE. ALWAYS BEEN SERVICED TO DATE. I CALLED ON STAR AND NOW WAITING ON A ROLL BACK TO TAKE TO THE DEALERSHIP. I WAS PULLING INTO A GAS STATION WITH MY SON AND FELT LIKE I COULDN'T STOP BUT THOUGHT MAYBE SOMETHING WAS SLICK, I DROPPED HIM OFF TO HIS GRANDMA, PULLED INTO MCDONALD'S DRIVE THRU WHEN IT DID IT AGAIN. I BACKED OUT OF THE DRIVE THEN AND CALLED MY FIANC. THERE'S A FAST CHANGE LOL AND LUBE A MILE FROM WHERE I WAS, SO I SLOWLY PULLED INTO THE HIGHWAY TO MAKE IT THERE. ONCE THERE EVEN GOING SLOW IT WAS HARD TO STOP THE VEHICLE. I PUSHED THE BRAKE AS FAR AS IT WOULD GO TO THE POINT IT WAS ON THE FLOOR, IT MADE A GRINDING NOISE. I HAVE NEVER BEEN SO SCARED IN MY LIFE. KNOWING I HAVE HAD MY BABY IN THE CAR WITH ME.
Additional Notes:
LUCKILY NO ONE WAS IN FRONT OF ME, AND I WASN'T GOING FAST OR IT COULD HAVE BEEN EXTREMELY BAD ESPECIALLY HAVING MY SON WITH ME. MY BRAKES LITERALLY QUIT WORKING. I HAVE A 2018 PLATINUM ESCALADE. ALWAYS BEEN SERVICED TO DATE. I CALLED ON STAR AND NOW WAITING ON A ROLL BACK TO TAKE TO THE DEALERSHIP. I WAS PULLING INTO A GAS STATION WITH MY SON AND FELT LIKE I COULDN'T STOP BUT THOUGHT MAYBE SOMETHING WAS SLICK, I DROPPED HIM OFF TO HIS GRANDMA, PULLED INTO MCDONALD'S DRIVE THRU WHEN IT DID IT AGAIN. I BACKED OUT OF THE DRIVE THEN AND CALLED MY FIANC. THERE'S A FAST CHANGE LOL AND LUBE A MILE FROM WHERE I WAS, SO I SLOWLY PULLED INTO THE HIGHWAY TO MAKE IT THERE. ONCE THERE EVEN GOING SLOW IT WAS HARD TO STOP THE VEHICLE. I PUSHED THE BRAKE AS FAR AS IT WOULD GO TO THE POINT IT WAS ON THE FLOOR, IT MADE A GRINDING NOISE. I HAVE NEVER BEEN SO SCARED IN MY LIFE. KNOWING I HAVE HAD MY BABY IN THE CAR WITH ME.
Mfg Campaign: 11277601
Recall Date: Nov 1, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MOON ROOF DRAIN LINE OBSTRUCTED POSSIBLE PINCHED DURING MANUFACTURE. DRIPPING BROUGHT TO DEALERS ATTENTION . SERVICE TECNITION MAY HAVE APPLIED AIR PRESSURE TO DRAIN LINE BURSTING IT. WATER FROM RAIN THEN LEAKED ON ELECTRONICS PACKAGE UNDER DRIVER SIDE DASH. DRIVER BECAME LOCKED IN AUTO DUE TO WET MALFUNCTIONING ELECTRONIC PACKAGE. POSSIBLE HAZARD IN EMERGENCY SITUATION.
Corrective Action:
MOON ROOF DRAIN LINE OBSTRUCTED POSSIBLE PINCHED DURING MANUFACTURE. DRIPPING BROUGHT TO DEALERS ATTENTION . SERVICE TECNITION MAY HAVE APPLIED AIR PRESSURE TO DRAIN LINE BURSTING IT. WATER FROM RAIN THEN LEAKED ON ELECTRONICS PACKAGE UNDER DRIVER SIDE DASH. DRIVER BECAME LOCKED IN AUTO DUE TO WET MALFUNCTIONING ELECTRONIC PACKAGE. POSSIBLE HAZARD IN EMERGENCY SITUATION.
Additional Notes:
MOON ROOF DRAIN LINE OBSTRUCTED POSSIBLE PINCHED DURING MANUFACTURE. DRIPPING BROUGHT TO DEALERS ATTENTION . SERVICE TECNITION MAY HAVE APPLIED AIR PRESSURE TO DRAIN LINE BURSTING IT. WATER FROM RAIN THEN LEAKED ON ELECTRONICS PACKAGE UNDER DRIVER SIDE DASH. DRIVER BECAME LOCKED IN AUTO DUE TO WET MALFUNCTIONING ELECTRONIC PACKAGE. POSSIBLE HAZARD IN EMERGENCY SITUATION.
Mfg Campaign: 11210118
Recall Date: May 27, 2019
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
AN 8 INCH CRACK MYSTERIOUSLY APPEARED FROM THE BOTTOM MIDDLE OF THE FRONT WINDSHIELD. THERE ARE NO EXTERNAL MARKS ON THE SURFACE OF THE GLASS. JUST NOTICED AS WE WERE TURNING INTO OUR GARAGE.
Corrective Action:
AN 8 INCH CRACK MYSTERIOUSLY APPEARED FROM THE BOTTOM MIDDLE OF THE FRONT WINDSHIELD. THERE ARE NO EXTERNAL MARKS ON THE SURFACE OF THE GLASS. JUST NOTICED AS WE WERE TURNING INTO OUR GARAGE.
Additional Notes:
AN 8 INCH CRACK MYSTERIOUSLY APPEARED FROM THE BOTTOM MIDDLE OF THE FRONT WINDSHIELD. THERE ARE NO EXTERNAL MARKS ON THE SURFACE OF THE GLASS. JUST NOTICED AS WE WERE TURNING INTO OUR GARAGE.
Mfg Campaign: 11184975
Recall Date: Mar 7, 2019
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury