Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018 Cadillac Escalade, Chevrolet Silverado 1500 and Tahoe, GMC Sierra 1500 and Yukon vehicles equipped with either a 5.3L or 6.2L V8 engine. The output of the mechanical vacuum pump can decrease over time, decreasing the amount of vacuum/power brake assist.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202300860
Recall Date: Oct 1, 2020
Consumer Complaints
23 ComplaintsGeneral Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
WHILE DRIVING THE 2018 ESCALADE ESV RWD ON INTERSTATE 87 NORTH YESTERDAY, DRIVING ABOUT 33MPH, THE ESCALADE SUDDENLY SWERVED LEFT AND SLID INTO THE MEDIAN AND THEN ROLLED OVER ON ITS ROOF. AFTER THE ACCIDENT, I NOTED I HAD RECEIVED DIAGNOSTIC ONSTAR EMAILS THAT MORNING WHILE DRIVING THAT THE VEHICLE STABILITRAK AND ANTILOCK BRAKE SYSTEM WERE EXPERIENCING ISSUES. I ALSO PHONED ONSTAR TODAY ABOUT IF AND WHEN THEY RECEIVED A CRASH NOTIFICATION. THE CRASH NOTIFICATION DID NOT OCCUR WITH ONSTAR UNTIL THE VEHICLE WAS TURNED BACK OVER, NOT WHEN THE CRASH OCCURRED BUT AN HOUR LATER. THE VEHICLE IS LESS THAN 60 DAYS NEW.
Corrective Action:
WHILE DRIVING THE 2018 ESCALADE ESV RWD ON INTERSTATE 87 NORTH YESTERDAY, DRIVING ABOUT 33MPH, THE ESCALADE SUDDENLY SWERVED LEFT AND SLID INTO THE MEDIAN AND THEN ROLLED OVER ON ITS ROOF. AFTER THE ACCIDENT, I NOTED I HAD RECEIVED DIAGNOSTIC ONSTAR EMAILS THAT MORNING WHILE DRIVING THAT THE VEHICLE STABILITRAK AND ANTILOCK BRAKE SYSTEM WERE EXPERIENCING ISSUES. I ALSO PHONED ONSTAR TODAY ABOUT IF AND WHEN THEY RECEIVED A CRASH NOTIFICATION. THE CRASH NOTIFICATION DID NOT OCCUR WITH ONSTAR UNTIL THE VEHICLE WAS TURNED BACK OVER, NOT WHEN THE CRASH OCCURRED BUT AN HOUR LATER. THE VEHICLE IS LESS THAN 60 DAYS NEW.
Additional Notes:
WHILE DRIVING THE 2018 ESCALADE ESV RWD ON INTERSTATE 87 NORTH YESTERDAY, DRIVING ABOUT 33MPH, THE ESCALADE SUDDENLY SWERVED LEFT AND SLID INTO THE MEDIAN AND THEN ROLLED OVER ON ITS ROOF. AFTER THE ACCIDENT, I NOTED I HAD RECEIVED DIAGNOSTIC ONSTAR EMAILS THAT MORNING WHILE DRIVING THAT THE VEHICLE STABILITRAK AND ANTILOCK BRAKE SYSTEM WERE EXPERIENCING ISSUES. I ALSO PHONED ONSTAR TODAY ABOUT IF AND WHEN THEY RECEIVED A CRASH NOTIFICATION. THE CRASH NOTIFICATION DID NOT OCCUR WITH ONSTAR UNTIL THE VEHICLE WAS TURNED BACK OVER, NOT WHEN THE CRASH OCCURRED BUT AN HOUR LATER. THE VEHICLE IS LESS THAN 60 DAYS NEW.
Mfg Campaign: 11163804
Recall Date: Dec 28, 2018
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
WHILE DRIVING THE 2018 ESCALADE ESV RWD ON INTERSTATE 87 NORTH YESTERDAY, DRIVING ABOUT 33MPH, THE ESCALADE SUDDENLY SWERVED LEFT AND SLID INTO THE MEDIAN AND THEN ROLLED OVER ON ITS ROOF. AFTER THE ACCIDENT, I NOTED I HAD RECEIVED DIAGNOSTIC ONSTAR EMAILS THAT MORNING WHILE DRIVING THAT THE VEHICLE STABILITRAK AND ANTILOCK BRAKE SYSTEM WERE EXPERIENCING ISSUES. I ALSO PHONED ONSTAR TODAY ABOUT IF AND WHEN THEY RECEIVED A CRASH NOTIFICATION. THE CRASH NOTIFICATION DID NOT OCCUR WITH ONSTAR UNTIL THE VEHICLE WAS TURNED BACK OVER, NOT WHEN THE CRASH OCCURRED BUT AN HOUR LATER. THE VEHICLE IS LESS THAN 60 DAYS NEW.
Corrective Action:
WHILE DRIVING THE 2018 ESCALADE ESV RWD ON INTERSTATE 87 NORTH YESTERDAY, DRIVING ABOUT 33MPH, THE ESCALADE SUDDENLY SWERVED LEFT AND SLID INTO THE MEDIAN AND THEN ROLLED OVER ON ITS ROOF. AFTER THE ACCIDENT, I NOTED I HAD RECEIVED DIAGNOSTIC ONSTAR EMAILS THAT MORNING WHILE DRIVING THAT THE VEHICLE STABILITRAK AND ANTILOCK BRAKE SYSTEM WERE EXPERIENCING ISSUES. I ALSO PHONED ONSTAR TODAY ABOUT IF AND WHEN THEY RECEIVED A CRASH NOTIFICATION. THE CRASH NOTIFICATION DID NOT OCCUR WITH ONSTAR UNTIL THE VEHICLE WAS TURNED BACK OVER, NOT WHEN THE CRASH OCCURRED BUT AN HOUR LATER. THE VEHICLE IS LESS THAN 60 DAYS NEW.
Additional Notes:
WHILE DRIVING THE 2018 ESCALADE ESV RWD ON INTERSTATE 87 NORTH YESTERDAY, DRIVING ABOUT 33MPH, THE ESCALADE SUDDENLY SWERVED LEFT AND SLID INTO THE MEDIAN AND THEN ROLLED OVER ON ITS ROOF. AFTER THE ACCIDENT, I NOTED I HAD RECEIVED DIAGNOSTIC ONSTAR EMAILS THAT MORNING WHILE DRIVING THAT THE VEHICLE STABILITRAK AND ANTILOCK BRAKE SYSTEM WERE EXPERIENCING ISSUES. I ALSO PHONED ONSTAR TODAY ABOUT IF AND WHEN THEY RECEIVED A CRASH NOTIFICATION. THE CRASH NOTIFICATION DID NOT OCCUR WITH ONSTAR UNTIL THE VEHICLE WAS TURNED BACK OVER, NOT WHEN THE CRASH OCCURRED BUT AN HOUR LATER. THE VEHICLE IS LESS THAN 60 DAYS NEW.
Mfg Campaign: 11163804
Recall Date: Dec 28, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE DRIVING THE 2018 ESCALADE ESV RWD ON INTERSTATE 87 NORTH YESTERDAY, DRIVING ABOUT 33MPH, THE ESCALADE SUDDENLY SWERVED LEFT AND SLID INTO THE MEDIAN AND THEN ROLLED OVER ON ITS ROOF. AFTER THE ACCIDENT, I NOTED I HAD RECEIVED DIAGNOSTIC ONSTAR EMAILS THAT MORNING WHILE DRIVING THAT THE VEHICLE STABILITRAK AND ANTILOCK BRAKE SYSTEM WERE EXPERIENCING ISSUES. I ALSO PHONED ONSTAR TODAY ABOUT IF AND WHEN THEY RECEIVED A CRASH NOTIFICATION. THE CRASH NOTIFICATION DID NOT OCCUR WITH ONSTAR UNTIL THE VEHICLE WAS TURNED BACK OVER, NOT WHEN THE CRASH OCCURRED BUT AN HOUR LATER. THE VEHICLE IS LESS THAN 60 DAYS NEW.
Corrective Action:
WHILE DRIVING THE 2018 ESCALADE ESV RWD ON INTERSTATE 87 NORTH YESTERDAY, DRIVING ABOUT 33MPH, THE ESCALADE SUDDENLY SWERVED LEFT AND SLID INTO THE MEDIAN AND THEN ROLLED OVER ON ITS ROOF. AFTER THE ACCIDENT, I NOTED I HAD RECEIVED DIAGNOSTIC ONSTAR EMAILS THAT MORNING WHILE DRIVING THAT THE VEHICLE STABILITRAK AND ANTILOCK BRAKE SYSTEM WERE EXPERIENCING ISSUES. I ALSO PHONED ONSTAR TODAY ABOUT IF AND WHEN THEY RECEIVED A CRASH NOTIFICATION. THE CRASH NOTIFICATION DID NOT OCCUR WITH ONSTAR UNTIL THE VEHICLE WAS TURNED BACK OVER, NOT WHEN THE CRASH OCCURRED BUT AN HOUR LATER. THE VEHICLE IS LESS THAN 60 DAYS NEW.
Additional Notes:
WHILE DRIVING THE 2018 ESCALADE ESV RWD ON INTERSTATE 87 NORTH YESTERDAY, DRIVING ABOUT 33MPH, THE ESCALADE SUDDENLY SWERVED LEFT AND SLID INTO THE MEDIAN AND THEN ROLLED OVER ON ITS ROOF. AFTER THE ACCIDENT, I NOTED I HAD RECEIVED DIAGNOSTIC ONSTAR EMAILS THAT MORNING WHILE DRIVING THAT THE VEHICLE STABILITRAK AND ANTILOCK BRAKE SYSTEM WERE EXPERIENCING ISSUES. I ALSO PHONED ONSTAR TODAY ABOUT IF AND WHEN THEY RECEIVED A CRASH NOTIFICATION. THE CRASH NOTIFICATION DID NOT OCCUR WITH ONSTAR UNTIL THE VEHICLE WAS TURNED BACK OVER, NOT WHEN THE CRASH OCCURRED BUT AN HOUR LATER. THE VEHICLE IS LESS THAN 60 DAYS NEW.
Mfg Campaign: 11163804
Recall Date: Dec 28, 2018
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