Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2023 2024 model year Cadillac Lyriq vehicles. The driver video display may go blank while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: N252500680
Recall Date: May 29, 2025
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2023-2025 Cadillac LYRIQ vehicles. The left or right front stabilizer bar bracket bolts may have been improperly tightened, which can allow the bolts to loosen and separate from the vehicle frame. A detached stabilizer bar or bracket can damage the vehicle's high voltage cables or EV battery coolant lines.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1- 888-275-9171) or go to www.safercar.gov.
Mfg Campaign: N252494190
Recall Date: Apr 10, 2025
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2023-2024 Cadillac LYRIQ all-wheel drive vehicles. The anti-lock brake system (ABS) may activate unexpectedly and release brake pressure in the vehicle's service brake system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N242453471
Recall Date: Aug 8, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2024 Cadillac Lyriq, Chevrolet Blazer EV, Chevrolet Silverado EV, GMC Hummer EV SUV, and GMC Sierra EV vehicles. The electric motors in the rear drive units may have insufficiently insulated wires that can contact each other, resulting in a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N242447080
Recall Date: May 9, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2023-2024 LYRIQ vehicles. The bracket that anchors the left-rear and center-rear seat belts may have been improperly welded to the seat frame.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232425220
Recall Date: Nov 22, 2023
Consumer Complaints
144 ComplaintsGeneral Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I was driving the vehicle and it stopped in the middle of the freeway. Another incident happened while Kane changing and another while exiting . All three incidents caused a extremely hard braking which felt like a collision.
Corrective Action:
I was driving the vehicle and it stopped in the middle of the freeway. Another incident happened while Kane changing and another while exiting . All three incidents caused a extremely hard braking which felt like a collision.
Additional Notes:
I was driving the vehicle and it stopped in the middle of the freeway. Another incident happened while Kane changing and another while exiting . All three incidents caused a extremely hard braking which felt like a collision.
Mfg Campaign: 11608499
Recall Date: Aug 14, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
It happened two times to me I was driving and I lost acceleration power. I put the car on Park and back to drive and it still didn't help the only way to get it to drive is to restart the car
Corrective Action:
It happened two times to me I was driving and I lost acceleration power. I put the car on Park and back to drive and it still didn't help the only way to get it to drive is to restart the car
Additional Notes:
It happened two times to me I was driving and I lost acceleration power. I put the car on Park and back to drive and it still didn't help the only way to get it to drive is to restart the car
Mfg Campaign: 11606338
Recall Date: Aug 4, 2024
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
It happened two times to me I was driving and I lost acceleration power. I put the car on Park and back to drive and it still didn't help the only way to get it to drive is to restart the car
Corrective Action:
It happened two times to me I was driving and I lost acceleration power. I put the car on Park and back to drive and it still didn't help the only way to get it to drive is to restart the car
Additional Notes:
It happened two times to me I was driving and I lost acceleration power. I put the car on Park and back to drive and it still didn't help the only way to get it to drive is to restart the car
Mfg Campaign: 11606338
Recall Date: Aug 4, 2024
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
The steering wheels sometimes don’t control the wheel and it is wobble.
Corrective Action:
The steering wheels sometimes don’t control the wheel and it is wobble.
Additional Notes:
The steering wheels sometimes don’t control the wheel and it is wobble.
Mfg Campaign: 11606340
Recall Date: Aug 4, 2024
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Vehicle engage emergency stop in forward direction for no apparent reason. Leaving dead stop 2nd car at traffic signal. Huge problem as may cause rear end collision. I have disengaged all auto brake features. Had previously already disabled reverse auto braking feature. I was at a residential intersection. Single lane each direction with left turn lane. I was the 2nd vehicle in line. There was a crosswalk however there were no pedestrians, bicycles, etc. in the crosswalk or on any sidewalks of roadways. The left turn green arrow illuminated and the vehicle in front began turning. I began to follow and reached no more than 5-10 mph when "bang", the emergency stop engaged. I actually thought I hit a pole or object. Terrifying for my wife in the passenger seat also. The vehicle behind us was able to stop in time, this time. However, drivers do not expect the vehicle in front of them to begin moving the emergency brake for no reason. This is a dangerous defect which must be addressed.
Corrective Action:
Vehicle engage emergency stop in forward direction for no apparent reason. Leaving dead stop 2nd car at traffic signal. Huge problem as may cause rear end collision. I have disengaged all auto brake features. Had previously already disabled reverse auto braking feature. I was at a residential intersection. Single lane each direction with left turn lane. I was the 2nd vehicle in line. There was a crosswalk however there were no pedestrians, bicycles, etc. in the crosswalk or on any sidewalks of roadways. The left turn green arrow illuminated and the vehicle in front began turning. I began to follow and reached no more than 5-10 mph when "bang", the emergency stop engaged. I actually thought I hit a pole or object. Terrifying for my wife in the passenger seat also. The vehicle behind us was able to stop in time, this time. However, drivers do not expect the vehicle in front of them to begin moving the emergency brake for no reason. This is a dangerous defect which must be addressed.
Additional Notes:
Vehicle engage emergency stop in forward direction for no apparent reason. Leaving dead stop 2nd car at traffic signal. Huge problem as may cause rear end collision. I have disengaged all auto brake features. Had previously already disabled reverse auto braking feature. I was at a residential intersection. Single lane each direction with left turn lane. I was the 2nd vehicle in line. There was a crosswalk however there were no pedestrians, bicycles, etc. in the crosswalk or on any sidewalks of roadways. The left turn green arrow illuminated and the vehicle in front began turning. I began to follow and reached no more than 5-10 mph when "bang", the emergency stop engaged. I actually thought I hit a pole or object. Terrifying for my wife in the passenger seat also. The vehicle behind us was able to stop in time, this time. However, drivers do not expect the vehicle in front of them to begin moving the emergency brake for no reason. This is a dangerous defect which must be addressed.
Mfg Campaign: 11606257
Recall Date: Aug 3, 2024
General Motors, Llc
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
Driving my car on the highway at speeds of about 65, and the charging port door suddenly opens. When I slow down then the door closes on it own. Seems like the housing for the door isnt made tight enough to stay closed during highway driving.
Corrective Action:
Driving my car on the highway at speeds of about 65, and the charging port door suddenly opens. When I slow down then the door closes on it own. Seems like the housing for the door isnt made tight enough to stay closed during highway driving.
Additional Notes:
Driving my car on the highway at speeds of about 65, and the charging port door suddenly opens. When I slow down then the door closes on it own. Seems like the housing for the door isnt made tight enough to stay closed during highway driving.
Mfg Campaign: 11606027
Recall Date: Aug 2, 2024
General Motors, Llc
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
Driving my car on the highway at speeds of about 65, and the charging port door suddenly opens. When I slow down then the door closes on it own. Seems like the housing for the door isnt made tight enough to stay closed during highway driving.
Corrective Action:
Driving my car on the highway at speeds of about 65, and the charging port door suddenly opens. When I slow down then the door closes on it own. Seems like the housing for the door isnt made tight enough to stay closed during highway driving.
Additional Notes:
Driving my car on the highway at speeds of about 65, and the charging port door suddenly opens. When I slow down then the door closes on it own. Seems like the housing for the door isnt made tight enough to stay closed during highway driving.
Mfg Campaign: 11606027
Recall Date: Aug 2, 2024
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Driving my car on the highway at speeds of about 65, and the charging port door suddenly opens. When I slow down then the door closes on it own. Seems like the housing for the door isnt made tight enough to stay closed during highway driving.
Corrective Action:
Driving my car on the highway at speeds of about 65, and the charging port door suddenly opens. When I slow down then the door closes on it own. Seems like the housing for the door isnt made tight enough to stay closed during highway driving.
Additional Notes:
Driving my car on the highway at speeds of about 65, and the charging port door suddenly opens. When I slow down then the door closes on it own. Seems like the housing for the door isnt made tight enough to stay closed during highway driving.
Mfg Campaign: 11606027
Recall Date: Aug 2, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2024 Cadillac Lyric. The contact stated that the brakes erroneously activated while attempting to reverse. The contact stated that the failure occurred only while it was raining. There were no warning lights illuminated. The vehicle was taken to the dealer, and it was suggested to deactivate the Back Over Prevention and Cross Traffic Alerts while attempting to reverse. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure by the dealer. The failure mileage was 145.
Corrective Action:
The contact owns a 2024 Cadillac Lyric. The contact stated that the brakes erroneously activated while attempting to reverse. The contact stated that the failure occurred only while it was raining. There were no warning lights illuminated. The vehicle was taken to the dealer, and it was suggested to deactivate the Back Over Prevention and Cross Traffic Alerts while attempting to reverse. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure by the dealer. The failure mileage was 145.
Additional Notes:
The contact owns a 2024 Cadillac Lyric. The contact stated that the brakes erroneously activated while attempting to reverse. The contact stated that the failure occurred only while it was raining. There were no warning lights illuminated. The vehicle was taken to the dealer, and it was suggested to deactivate the Back Over Prevention and Cross Traffic Alerts while attempting to reverse. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure by the dealer. The failure mileage was 145.
Mfg Campaign: 11606109
Recall Date: Aug 2, 2024
General Motors, Llc
Defect Description:
BACK OVER PREVENTION: AUTOMATIC SYSTEM BRAKING
Potential Consequences:
The contact owns a 2024 Cadillac Lyric. The contact stated that the brakes erroneously activated while attempting to reverse. The contact stated that the failure occurred only while it was raining. There were no warning lights illuminated. The vehicle was taken to the dealer, and it was suggested to deactivate the Back Over Prevention and Cross Traffic Alerts while attempting to reverse. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure by the dealer. The failure mileage was 145.
Corrective Action:
The contact owns a 2024 Cadillac Lyric. The contact stated that the brakes erroneously activated while attempting to reverse. The contact stated that the failure occurred only while it was raining. There were no warning lights illuminated. The vehicle was taken to the dealer, and it was suggested to deactivate the Back Over Prevention and Cross Traffic Alerts while attempting to reverse. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure by the dealer. The failure mileage was 145.
Additional Notes:
The contact owns a 2024 Cadillac Lyric. The contact stated that the brakes erroneously activated while attempting to reverse. The contact stated that the failure occurred only while it was raining. There were no warning lights illuminated. The vehicle was taken to the dealer, and it was suggested to deactivate the Back Over Prevention and Cross Traffic Alerts while attempting to reverse. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure by the dealer. The failure mileage was 145.
Mfg Campaign: 11606109
Recall Date: Aug 2, 2024
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
We encountered consistent loss of or erratic headlight operation. The behavior was that lighting would simply fail on one or both sides of the car, often along two-lane roads with curves in the road where it is critical to judge distance to oncoming traffic. Other times the lights would dim and wash out the ability to clearly see the road ahead. The dealer has replaced the headlights three times already. An associated lighting module was also replaced more than once. Note that this issue is still present so we are unable to use the vehicle now after dark.
Corrective Action:
We encountered consistent loss of or erratic headlight operation. The behavior was that lighting would simply fail on one or both sides of the car, often along two-lane roads with curves in the road where it is critical to judge distance to oncoming traffic. Other times the lights would dim and wash out the ability to clearly see the road ahead. The dealer has replaced the headlights three times already. An associated lighting module was also replaced more than once. Note that this issue is still present so we are unable to use the vehicle now after dark.
Additional Notes:
We encountered consistent loss of or erratic headlight operation. The behavior was that lighting would simply fail on one or both sides of the car, often along two-lane roads with curves in the road where it is critical to judge distance to oncoming traffic. Other times the lights would dim and wash out the ability to clearly see the road ahead. The dealer has replaced the headlights three times already. An associated lighting module was also replaced more than once. Note that this issue is still present so we are unable to use the vehicle now after dark.
Mfg Campaign: 11605929
Recall Date: Aug 1, 2024
General Motors, Llc
Defect Description:
BACK OVER PREVENTION: AUTOMATIC SYSTEM BRAKING
Potential Consequences:
Car has a automatic back up braking system. The car will brake hard to stop vehicle if there is an object behind it. In this case, the car was braking when there was no object behind it. This happen continously while I was trying to back out of a parking space. I could only drive forward. Finally, after a few attempts to back out of the parking space, I was able to drive in reverse. After I was able to drive forward, I tested the the car drove to a location where there wasn't anything behind me. I put the car in reverse and it did it again automatically hard braked and stopped the vehicle. I waited then tried it again and I didn't have the problem anymore. I took the car to the Cadillac Dealer. I was told there have been others who have had this same issue. Furthermore, I was told they can't fix it. Perhaps the feature can be turned off I was told. I don't see where it can be turned off. The feature is a good safety feature if works when it should. Meaning, when there is truly an object behind the car. That's my complaint This was a scary episode.
Corrective Action:
Car has a automatic back up braking system. The car will brake hard to stop vehicle if there is an object behind it. In this case, the car was braking when there was no object behind it. This happen continously while I was trying to back out of a parking space. I could only drive forward. Finally, after a few attempts to back out of the parking space, I was able to drive in reverse. After I was able to drive forward, I tested the the car drove to a location where there wasn't anything behind me. I put the car in reverse and it did it again automatically hard braked and stopped the vehicle. I waited then tried it again and I didn't have the problem anymore. I took the car to the Cadillac Dealer. I was told there have been others who have had this same issue. Furthermore, I was told they can't fix it. Perhaps the feature can be turned off I was told. I don't see where it can be turned off. The feature is a good safety feature if works when it should. Meaning, when there is truly an object behind the car. That's my complaint This was a scary episode.
Additional Notes:
Car has a automatic back up braking system. The car will brake hard to stop vehicle if there is an object behind it. In this case, the car was braking when there was no object behind it. This happen continously while I was trying to back out of a parking space. I could only drive forward. Finally, after a few attempts to back out of the parking space, I was able to drive in reverse. After I was able to drive forward, I tested the the car drove to a location where there wasn't anything behind me. I put the car in reverse and it did it again automatically hard braked and stopped the vehicle. I waited then tried it again and I didn't have the problem anymore. I took the car to the Cadillac Dealer. I was told there have been others who have had this same issue. Furthermore, I was told they can't fix it. Perhaps the feature can be turned off I was told. I don't see where it can be turned off. The feature is a good safety feature if works when it should. Meaning, when there is truly an object behind the car. That's my complaint This was a scary episode.
Mfg Campaign: 11605513
Recall Date: Jul 30, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
When approaching a red light at 5-10mph, I engaged the brakes, but the brakes did not work and the automatic breaking didn't work either, leading me to rear end the car in front of me. There were no prior warnings lights or notices, and the breaks were working properly before and after the accident. The car was towed to the dealership for inspection, but they could not find anything wrong and have contacted GM for further inspection.
Corrective Action:
When approaching a red light at 5-10mph, I engaged the brakes, but the brakes did not work and the automatic breaking didn't work either, leading me to rear end the car in front of me. There were no prior warnings lights or notices, and the breaks were working properly before and after the accident. The car was towed to the dealership for inspection, but they could not find anything wrong and have contacted GM for further inspection.
Additional Notes:
When approaching a red light at 5-10mph, I engaged the brakes, but the brakes did not work and the automatic breaking didn't work either, leading me to rear end the car in front of me. There were no prior warnings lights or notices, and the breaks were working properly before and after the accident. The car was towed to the dealership for inspection, but they could not find anything wrong and have contacted GM for further inspection.
Mfg Campaign: 11604789
Recall Date: Jul 26, 2024
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
When approaching a red light at 5-10mph, I engaged the brakes, but the brakes did not work and the automatic breaking didn't work either, leading me to rear end the car in front of me. There were no prior warnings lights or notices, and the breaks were working properly before and after the accident. The car was towed to the dealership for inspection, but they could not find anything wrong and have contacted GM for further inspection.
Corrective Action:
When approaching a red light at 5-10mph, I engaged the brakes, but the brakes did not work and the automatic breaking didn't work either, leading me to rear end the car in front of me. There were no prior warnings lights or notices, and the breaks were working properly before and after the accident. The car was towed to the dealership for inspection, but they could not find anything wrong and have contacted GM for further inspection.
Additional Notes:
When approaching a red light at 5-10mph, I engaged the brakes, but the brakes did not work and the automatic breaking didn't work either, leading me to rear end the car in front of me. There were no prior warnings lights or notices, and the breaks were working properly before and after the accident. The car was towed to the dealership for inspection, but they could not find anything wrong and have contacted GM for further inspection.
Mfg Campaign: 11604789
Recall Date: Jul 26, 2024
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
When approaching a red light at 5-10mph, I engaged the brakes, but the brakes did not work and the automatic breaking didn't work either, leading me to rear end the car in front of me. There were no prior warnings lights or notices, and the breaks were working properly before and after the accident. The car was towed to the dealership for inspection, but they could not find anything wrong and have contacted GM for further inspection.
Corrective Action:
When approaching a red light at 5-10mph, I engaged the brakes, but the brakes did not work and the automatic breaking didn't work either, leading me to rear end the car in front of me. There were no prior warnings lights or notices, and the breaks were working properly before and after the accident. The car was towed to the dealership for inspection, but they could not find anything wrong and have contacted GM for further inspection.
Additional Notes:
When approaching a red light at 5-10mph, I engaged the brakes, but the brakes did not work and the automatic breaking didn't work either, leading me to rear end the car in front of me. There were no prior warnings lights or notices, and the breaks were working properly before and after the accident. The car was towed to the dealership for inspection, but they could not find anything wrong and have contacted GM for further inspection.
Mfg Campaign: 11604789
Recall Date: Jul 26, 2024
General Motors, Llc
Defect Description:
BACK OVER PREVENTION: AUTOMATIC SYSTEM BRAKING
Potential Consequences:
The contact owns a 2024 Cadillac Lyriq. The contact stated that while reversing from the driveway, the brake pedal was applied without driver input. The contact stated that the vehicle detected an unknown object, causing the brakes to be applied, but the contact determined that there was no object behind the vehicle. While driving at 50–60 MPH, the brakes were applied without application. There were unknown warning lights illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The computer was reset. The vehicle was not repaired. The manufacturer was contacted, but further assistance was not provided. The failure mileage was approximately 100.
Corrective Action:
The contact owns a 2024 Cadillac Lyriq. The contact stated that while reversing from the driveway, the brake pedal was applied without driver input. The contact stated that the vehicle detected an unknown object, causing the brakes to be applied, but the contact determined that there was no object behind the vehicle. While driving at 50–60 MPH, the brakes were applied without application. There were unknown warning lights illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The computer was reset. The vehicle was not repaired. The manufacturer was contacted, but further assistance was not provided. The failure mileage was approximately 100.
Additional Notes:
The contact owns a 2024 Cadillac Lyriq. The contact stated that while reversing from the driveway, the brake pedal was applied without driver input. The contact stated that the vehicle detected an unknown object, causing the brakes to be applied, but the contact determined that there was no object behind the vehicle. While driving at 50–60 MPH, the brakes were applied without application. There were unknown warning lights illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The computer was reset. The vehicle was not repaired. The manufacturer was contacted, but further assistance was not provided. The failure mileage was approximately 100.
Mfg Campaign: 11594736
Recall Date: Jun 17, 2024
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The contact owns a 2024 Cadillac Lyriq. The contact stated that while reversing from the driveway, the brake pedal was applied without driver input. The contact stated that the vehicle detected an unknown object, causing the brakes to be applied, but the contact determined that there was no object behind the vehicle. While driving at 50–60 MPH, the brakes were applied without application. There were unknown warning lights illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The computer was reset. The vehicle was not repaired. The manufacturer was contacted, but further assistance was not provided. The failure mileage was approximately 100.
Corrective Action:
The contact owns a 2024 Cadillac Lyriq. The contact stated that while reversing from the driveway, the brake pedal was applied without driver input. The contact stated that the vehicle detected an unknown object, causing the brakes to be applied, but the contact determined that there was no object behind the vehicle. While driving at 50–60 MPH, the brakes were applied without application. There were unknown warning lights illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The computer was reset. The vehicle was not repaired. The manufacturer was contacted, but further assistance was not provided. The failure mileage was approximately 100.
Additional Notes:
The contact owns a 2024 Cadillac Lyriq. The contact stated that while reversing from the driveway, the brake pedal was applied without driver input. The contact stated that the vehicle detected an unknown object, causing the brakes to be applied, but the contact determined that there was no object behind the vehicle. While driving at 50–60 MPH, the brakes were applied without application. There were unknown warning lights illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The computer was reset. The vehicle was not repaired. The manufacturer was contacted, but further assistance was not provided. The failure mileage was approximately 100.
Mfg Campaign: 11594736
Recall Date: Jun 17, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was driving the car on the turnpike and out of nowhere the rear collision system went offline and the automatic breaking was triggered while I was going 70 mph in rush hour. The brakes started to smoke and smell and the the warning of ‘breaks overheating. do not drive. call service’ happened. I proceeded to narrowly avoid many cars on the road by having to cross three lanes of traffic over to the shoulder and the car was fully smoking, I quickly turned it off I got out and stepped away. After some time when I felt safe returning to the vehicle I turned it back on and was still showing breaks were overheated message and then was forced to get the car towed and take an Uber home. The vehicle is only 2 months old with ~3300 miles on it. The vehicle is currently sitting at the closest dealership to the event and they are unable to work on it due to a lack of EV service provided there and they told me they are unable to have it moved to the dealership I purchased it at.
Corrective Action:
I was driving the car on the turnpike and out of nowhere the rear collision system went offline and the automatic breaking was triggered while I was going 70 mph in rush hour. The brakes started to smoke and smell and the the warning of ‘breaks overheating. do not drive. call service’ happened. I proceeded to narrowly avoid many cars on the road by having to cross three lanes of traffic over to the shoulder and the car was fully smoking, I quickly turned it off I got out and stepped away. After some time when I felt safe returning to the vehicle I turned it back on and was still showing breaks were overheated message and then was forced to get the car towed and take an Uber home. The vehicle is only 2 months old with ~3300 miles on it. The vehicle is currently sitting at the closest dealership to the event and they are unable to work on it due to a lack of EV service provided there and they told me they are unable to have it moved to the dealership I purchased it at.
Additional Notes:
I was driving the car on the turnpike and out of nowhere the rear collision system went offline and the automatic breaking was triggered while I was going 70 mph in rush hour. The brakes started to smoke and smell and the the warning of ‘breaks overheating. do not drive. call service’ happened. I proceeded to narrowly avoid many cars on the road by having to cross three lanes of traffic over to the shoulder and the car was fully smoking, I quickly turned it off I got out and stepped away. After some time when I felt safe returning to the vehicle I turned it back on and was still showing breaks were overheated message and then was forced to get the car towed and take an Uber home. The vehicle is only 2 months old with ~3300 miles on it. The vehicle is currently sitting at the closest dealership to the event and they are unable to work on it due to a lack of EV service provided there and they told me they are unable to have it moved to the dealership I purchased it at.
Mfg Campaign: 11594433
Recall Date: Jun 14, 2024
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I was driving the car on the turnpike and out of nowhere the rear collision system went offline and the automatic breaking was triggered while I was going 70 mph in rush hour. The brakes started to smoke and smell and the the warning of ‘breaks overheating. do not drive. call service’ happened. I proceeded to narrowly avoid many cars on the road by having to cross three lanes of traffic over to the shoulder and the car was fully smoking, I quickly turned it off I got out and stepped away. After some time when I felt safe returning to the vehicle I turned it back on and was still showing breaks were overheated message and then was forced to get the car towed and take an Uber home. The vehicle is only 2 months old with ~3300 miles on it. The vehicle is currently sitting at the closest dealership to the event and they are unable to work on it due to a lack of EV service provided there and they told me they are unable to have it moved to the dealership I purchased it at.
Corrective Action:
I was driving the car on the turnpike and out of nowhere the rear collision system went offline and the automatic breaking was triggered while I was going 70 mph in rush hour. The brakes started to smoke and smell and the the warning of ‘breaks overheating. do not drive. call service’ happened. I proceeded to narrowly avoid many cars on the road by having to cross three lanes of traffic over to the shoulder and the car was fully smoking, I quickly turned it off I got out and stepped away. After some time when I felt safe returning to the vehicle I turned it back on and was still showing breaks were overheated message and then was forced to get the car towed and take an Uber home. The vehicle is only 2 months old with ~3300 miles on it. The vehicle is currently sitting at the closest dealership to the event and they are unable to work on it due to a lack of EV service provided there and they told me they are unable to have it moved to the dealership I purchased it at.
Additional Notes:
I was driving the car on the turnpike and out of nowhere the rear collision system went offline and the automatic breaking was triggered while I was going 70 mph in rush hour. The brakes started to smoke and smell and the the warning of ‘breaks overheating. do not drive. call service’ happened. I proceeded to narrowly avoid many cars on the road by having to cross three lanes of traffic over to the shoulder and the car was fully smoking, I quickly turned it off I got out and stepped away. After some time when I felt safe returning to the vehicle I turned it back on and was still showing breaks were overheated message and then was forced to get the car towed and take an Uber home. The vehicle is only 2 months old with ~3300 miles on it. The vehicle is currently sitting at the closest dealership to the event and they are unable to work on it due to a lack of EV service provided there and they told me they are unable to have it moved to the dealership I purchased it at.
Mfg Campaign: 11594433
Recall Date: Jun 14, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
As I approached a stop sign and hit the brake the car did not stop. I pounded on the brake but there was no response at all; it just coasted forward. The car continued to move and hit the car in front of me stopped at the stop sign. That car, a Nissan Rogue, had no damage. I was barely moving but the plastic sheet in the front of the Lyriq was cracked.
Corrective Action:
As I approached a stop sign and hit the brake the car did not stop. I pounded on the brake but there was no response at all; it just coasted forward. The car continued to move and hit the car in front of me stopped at the stop sign. That car, a Nissan Rogue, had no damage. I was barely moving but the plastic sheet in the front of the Lyriq was cracked.
Additional Notes:
As I approached a stop sign and hit the brake the car did not stop. I pounded on the brake but there was no response at all; it just coasted forward. The car continued to move and hit the car in front of me stopped at the stop sign. That car, a Nissan Rogue, had no damage. I was barely moving but the plastic sheet in the front of the Lyriq was cracked.
Mfg Campaign: 11590072
Recall Date: May 22, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury