Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212340980
Recall Date: Jun 24, 2021
Consumer Complaints
199 ComplaintsGeneral Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
LOW BEAM HEADLIGHTS VERY DIM. DANGEROUS TO DRIVE AT NIGHT.
Corrective Action:
LOW BEAM HEADLIGHTS VERY DIM. DANGEROUS TO DRIVE AT NIGHT.
Additional Notes:
LOW BEAM HEADLIGHTS VERY DIM. DANGEROUS TO DRIVE AT NIGHT.
Mfg Campaign: 11253043
Recall Date: Sep 3, 2019
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
SINCE THE BEGINNING OF THE YEAR. THE HEADLIGHTS ON MY VEHICLE HAVE BEGUN GETTING DIMMER AND DIMMER. NONE OF THE HEADLIGHTS HAVE BLOWN OUT BUT ITS VERY DIFFICULT TO SEE AT NIGHT.
Corrective Action:
SINCE THE BEGINNING OF THE YEAR. THE HEADLIGHTS ON MY VEHICLE HAVE BEGUN GETTING DIMMER AND DIMMER. NONE OF THE HEADLIGHTS HAVE BLOWN OUT BUT ITS VERY DIFFICULT TO SEE AT NIGHT.
Additional Notes:
SINCE THE BEGINNING OF THE YEAR. THE HEADLIGHTS ON MY VEHICLE HAVE BEGUN GETTING DIMMER AND DIMMER. NONE OF THE HEADLIGHTS HAVE BLOWN OUT BUT ITS VERY DIFFICULT TO SEE AT NIGHT.
Mfg Campaign: 11244875
Recall Date: Aug 19, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CADILLAC SRX. THE CONTACT STATED THAT THERE WAS AN EXTENSIVE CLUNKING NOISE COMING FROM THE TRANSMISSION. THE DEALER (HOEHN BUICK GMC CADILLAC, 5334 PASEO DEL NORTE, CARLSBAD, CA 92008, (760) 884-2793) INDICATED THAT THIS WAS A NORMAL CHARACTERISTIC OF THE DRIVE LINE GEARS. THE DEALER STATED THAT TWO OF THE GEARS MAY NOT HAVE ENOUGH CLEARANCE, WHICH COULD BE THE CAUSE OF THE NOISE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND WAS TO FOLLOW-UP WITH THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CADILLAC SRX. THE CONTACT STATED THAT THERE WAS AN EXTENSIVE CLUNKING NOISE COMING FROM THE TRANSMISSION. THE DEALER (HOEHN BUICK GMC CADILLAC, 5334 PASEO DEL NORTE, CARLSBAD, CA 92008, (760) 884-2793) INDICATED THAT THIS WAS A NORMAL CHARACTERISTIC OF THE DRIVE LINE GEARS. THE DEALER STATED THAT TWO OF THE GEARS MAY NOT HAVE ENOUGH CLEARANCE, WHICH COULD BE THE CAUSE OF THE NOISE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND WAS TO FOLLOW-UP WITH THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CADILLAC SRX. THE CONTACT STATED THAT THERE WAS AN EXTENSIVE CLUNKING NOISE COMING FROM THE TRANSMISSION. THE DEALER (HOEHN BUICK GMC CADILLAC, 5334 PASEO DEL NORTE, CARLSBAD, CA 92008, (760) 884-2793) INDICATED THAT THIS WAS A NORMAL CHARACTERISTIC OF THE DRIVE LINE GEARS. THE DEALER STATED THAT TWO OF THE GEARS MAY NOT HAVE ENOUGH CLEARANCE, WHICH COULD BE THE CAUSE OF THE NOISE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND WAS TO FOLLOW-UP WITH THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Mfg Campaign: 11221209
Recall Date: Jun 19, 2019
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
SRX WAS T-BONED AND AIRBAGS/SEATBELT RETRACTOR FAILED. SEVERE INJURIES TO CADILLAC DRIVER FROM UNLOCKED SHOULDER HARNESS AND ALL AIRBAGS FAILED.
Corrective Action:
SRX WAS T-BONED AND AIRBAGS/SEATBELT RETRACTOR FAILED. SEVERE INJURIES TO CADILLAC DRIVER FROM UNLOCKED SHOULDER HARNESS AND ALL AIRBAGS FAILED.
Additional Notes:
SRX WAS T-BONED AND AIRBAGS/SEATBELT RETRACTOR FAILED. SEVERE INJURIES TO CADILLAC DRIVER FROM UNLOCKED SHOULDER HARNESS AND ALL AIRBAGS FAILED.
Mfg Campaign: 11218049
Recall Date: Jun 5, 2019
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
SRX WAS T-BONED AND AIRBAGS/SEATBELT RETRACTOR FAILED. SEVERE INJURIES TO CADILLAC DRIVER FROM UNLOCKED SHOULDER HARNESS AND ALL AIRBAGS FAILED.
Corrective Action:
SRX WAS T-BONED AND AIRBAGS/SEATBELT RETRACTOR FAILED. SEVERE INJURIES TO CADILLAC DRIVER FROM UNLOCKED SHOULDER HARNESS AND ALL AIRBAGS FAILED.
Additional Notes:
SRX WAS T-BONED AND AIRBAGS/SEATBELT RETRACTOR FAILED. SEVERE INJURIES TO CADILLAC DRIVER FROM UNLOCKED SHOULDER HARNESS AND ALL AIRBAGS FAILED.
Mfg Campaign: 11218049
Recall Date: Jun 5, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SRX WAS T-BONED AND AIRBAGS/SEATBELT RETRACTOR FAILED. SEVERE INJURIES TO CADILLAC DRIVER FROM UNLOCKED SHOULDER HARNESS AND ALL AIRBAGS FAILED.
Corrective Action:
SRX WAS T-BONED AND AIRBAGS/SEATBELT RETRACTOR FAILED. SEVERE INJURIES TO CADILLAC DRIVER FROM UNLOCKED SHOULDER HARNESS AND ALL AIRBAGS FAILED.
Additional Notes:
SRX WAS T-BONED AND AIRBAGS/SEATBELT RETRACTOR FAILED. SEVERE INJURIES TO CADILLAC DRIVER FROM UNLOCKED SHOULDER HARNESS AND ALL AIRBAGS FAILED.
Mfg Campaign: 11218049
Recall Date: Jun 5, 2019
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
EXTERIOR LIGHTING: THE HEAD LIGHT LOW BEAMS ON THIS VEHICLE ARE INFERIOR AND A SAFETY HAZARD. THEY DO NOT ILLUMINATE FAR ENOUGH IN FRONT OF THE CAR AND ARE NOT BRIGHT ENOUGH. I HAVE HIT SEVERAL CURBS AT NIGHT JUST BECAUSE YOU JUST CAN'T SEE THEM GOING AROUND CURBS OR AT INTERSECTIONS WITH THE LIGHTS ON THIS SUV. TALKED TO DEALER ABOUT REPLACEMENT WITH AUTO PART STORE HEADLAMPS, AND THE RESPONSE WAS IT WOULD VOID WARRANTY ON THE HEAD LIGHTS (BREAK THE SEAL) AND WOULD COST SEVERAL THOUSAND DOLLARS. AND WOULD NOT IMPROVE THE LIGHTING. LIKE OTHERS, I DRIVE WITH MY HIGH BEAMS ON, EVEN IN THE CITY SO I CAN SEE PEDESTRIANS AND CURBS. GM SHOULD RECALL THESE HEADLAMPS AND REPLACE FOR FREE BEFORE PEOPLE START GETTING KILLED.
Corrective Action:
EXTERIOR LIGHTING: THE HEAD LIGHT LOW BEAMS ON THIS VEHICLE ARE INFERIOR AND A SAFETY HAZARD. THEY DO NOT ILLUMINATE FAR ENOUGH IN FRONT OF THE CAR AND ARE NOT BRIGHT ENOUGH. I HAVE HIT SEVERAL CURBS AT NIGHT JUST BECAUSE YOU JUST CAN'T SEE THEM GOING AROUND CURBS OR AT INTERSECTIONS WITH THE LIGHTS ON THIS SUV. TALKED TO DEALER ABOUT REPLACEMENT WITH AUTO PART STORE HEADLAMPS, AND THE RESPONSE WAS IT WOULD VOID WARRANTY ON THE HEAD LIGHTS (BREAK THE SEAL) AND WOULD COST SEVERAL THOUSAND DOLLARS. AND WOULD NOT IMPROVE THE LIGHTING. LIKE OTHERS, I DRIVE WITH MY HIGH BEAMS ON, EVEN IN THE CITY SO I CAN SEE PEDESTRIANS AND CURBS. GM SHOULD RECALL THESE HEADLAMPS AND REPLACE FOR FREE BEFORE PEOPLE START GETTING KILLED.
Additional Notes:
EXTERIOR LIGHTING: THE HEAD LIGHT LOW BEAMS ON THIS VEHICLE ARE INFERIOR AND A SAFETY HAZARD. THEY DO NOT ILLUMINATE FAR ENOUGH IN FRONT OF THE CAR AND ARE NOT BRIGHT ENOUGH. I HAVE HIT SEVERAL CURBS AT NIGHT JUST BECAUSE YOU JUST CAN'T SEE THEM GOING AROUND CURBS OR AT INTERSECTIONS WITH THE LIGHTS ON THIS SUV. TALKED TO DEALER ABOUT REPLACEMENT WITH AUTO PART STORE HEADLAMPS, AND THE RESPONSE WAS IT WOULD VOID WARRANTY ON THE HEAD LIGHTS (BREAK THE SEAL) AND WOULD COST SEVERAL THOUSAND DOLLARS. AND WOULD NOT IMPROVE THE LIGHTING. LIKE OTHERS, I DRIVE WITH MY HIGH BEAMS ON, EVEN IN THE CITY SO I CAN SEE PEDESTRIANS AND CURBS. GM SHOULD RECALL THESE HEADLAMPS AND REPLACE FOR FREE BEFORE PEOPLE START GETTING KILLED.
Mfg Campaign: 11210448
Recall Date: May 28, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CADILLAC CUE SCREEEN SHATTERED BENEATH SURFACE WHILE SITTING IN PARKING LOT.
Corrective Action:
CADILLAC CUE SCREEEN SHATTERED BENEATH SURFACE WHILE SITTING IN PARKING LOT.
Additional Notes:
CADILLAC CUE SCREEEN SHATTERED BENEATH SURFACE WHILE SITTING IN PARKING LOT.
Mfg Campaign: 11195282
Recall Date: Apr 9, 2019
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CADILLAC SRX. WHILE DRIVING AT NIGHT WITH THE LOW BEAM HEADLIGHTS ACTIVATED, THE CONTACT HAD DIFFICULTY SEEING THE ROAD AHEAD. TOM KELLEY CADILLAC (811 AVE OF AUTOS, FORT WAYNE, IN 46804) WAS CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 32,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CADILLAC SRX. WHILE DRIVING AT NIGHT WITH THE LOW BEAM HEADLIGHTS ACTIVATED, THE CONTACT HAD DIFFICULTY SEEING THE ROAD AHEAD. TOM KELLEY CADILLAC (811 AVE OF AUTOS, FORT WAYNE, IN 46804) WAS CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 32,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CADILLAC SRX. WHILE DRIVING AT NIGHT WITH THE LOW BEAM HEADLIGHTS ACTIVATED, THE CONTACT HAD DIFFICULTY SEEING THE ROAD AHEAD. TOM KELLEY CADILLAC (811 AVE OF AUTOS, FORT WAYNE, IN 46804) WAS CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 32,000.
Mfg Campaign: 11187506
Recall Date: Mar 18, 2019
General Motors, Llc
Defect Description:
WHEELS
Potential Consequences:
WE ARE HAVING ISSUES WITH THE LOW BEAM HEAD LAMPS. THEY ARE NOT SAFE!! WE HAVE CONTACTED THE DEALER ON SEVERAL OCCASIONS FOR HELP, ONLY TO GET A "IT'S NOT OUR PROBLEM" RESPONSE. GM IS SURELY AWARE, AS A SEARCH FOR HELP WITH THE ISSUE POPS UP MANY COMPLAINTS AND POSSIBLE CLASS ACTION LAW SUITS CURRENTLY IN THE WORKS. WHAT BRINGS ME HERE NOW IS, MY WIFE RECENTLY DONE SOME SERIOUS DAMAGE TO THE CAR AND MINOR PERSONAL INJURY WHEN SHE HIT AN OBJECT IN THE ROAD THAT COULD HAVE AND SHOULD HAVE BEEN AVOIDED IF SHE COULD HAVE SEEN IT!! WE ARE JUST THANKFUL THIS WAS NOT A PERSON. I WOULD GLADLY TESTIFY THAT THIS COULD ACTUALLY BE A POSSIBILITY IF SOMETHING IS NOT DONE WITH THESE LIGHTS. WE WERE TOLD WE COULD REPLACE WITH THE SAME LIGHT, AT OUR COST (APPX. $1500.00) WHICH I'M SURE WOULD SOON HAVE THE SAME PROBLEM. WHICH SHOULD NOT BE A PROBLEM AT ALL WITH A TWO YEAR OLD $50,000.00 CAR. PLEASE HELP US AND ALL THE OTHERS WITH CORRECTING THIS, BEFORE SOMETHING REALLY BAD OR DEADLY HAPPENS, IF IT HASN'T ALREADY. WE HAVE TALKED TO SEVERAL FRIENDS IN OUR HOME TOWN WITH THE SAME CAR WITH THE SAME PROBLEM.
Corrective Action:
WE ARE HAVING ISSUES WITH THE LOW BEAM HEAD LAMPS. THEY ARE NOT SAFE!! WE HAVE CONTACTED THE DEALER ON SEVERAL OCCASIONS FOR HELP, ONLY TO GET A "IT'S NOT OUR PROBLEM" RESPONSE. GM IS SURELY AWARE, AS A SEARCH FOR HELP WITH THE ISSUE POPS UP MANY COMPLAINTS AND POSSIBLE CLASS ACTION LAW SUITS CURRENTLY IN THE WORKS. WHAT BRINGS ME HERE NOW IS, MY WIFE RECENTLY DONE SOME SERIOUS DAMAGE TO THE CAR AND MINOR PERSONAL INJURY WHEN SHE HIT AN OBJECT IN THE ROAD THAT COULD HAVE AND SHOULD HAVE BEEN AVOIDED IF SHE COULD HAVE SEEN IT!! WE ARE JUST THANKFUL THIS WAS NOT A PERSON. I WOULD GLADLY TESTIFY THAT THIS COULD ACTUALLY BE A POSSIBILITY IF SOMETHING IS NOT DONE WITH THESE LIGHTS. WE WERE TOLD WE COULD REPLACE WITH THE SAME LIGHT, AT OUR COST (APPX. $1500.00) WHICH I'M SURE WOULD SOON HAVE THE SAME PROBLEM. WHICH SHOULD NOT BE A PROBLEM AT ALL WITH A TWO YEAR OLD $50,000.00 CAR. PLEASE HELP US AND ALL THE OTHERS WITH CORRECTING THIS, BEFORE SOMETHING REALLY BAD OR DEADLY HAPPENS, IF IT HASN'T ALREADY. WE HAVE TALKED TO SEVERAL FRIENDS IN OUR HOME TOWN WITH THE SAME CAR WITH THE SAME PROBLEM.
Additional Notes:
WE ARE HAVING ISSUES WITH THE LOW BEAM HEAD LAMPS. THEY ARE NOT SAFE!! WE HAVE CONTACTED THE DEALER ON SEVERAL OCCASIONS FOR HELP, ONLY TO GET A "IT'S NOT OUR PROBLEM" RESPONSE. GM IS SURELY AWARE, AS A SEARCH FOR HELP WITH THE ISSUE POPS UP MANY COMPLAINTS AND POSSIBLE CLASS ACTION LAW SUITS CURRENTLY IN THE WORKS. WHAT BRINGS ME HERE NOW IS, MY WIFE RECENTLY DONE SOME SERIOUS DAMAGE TO THE CAR AND MINOR PERSONAL INJURY WHEN SHE HIT AN OBJECT IN THE ROAD THAT COULD HAVE AND SHOULD HAVE BEEN AVOIDED IF SHE COULD HAVE SEEN IT!! WE ARE JUST THANKFUL THIS WAS NOT A PERSON. I WOULD GLADLY TESTIFY THAT THIS COULD ACTUALLY BE A POSSIBILITY IF SOMETHING IS NOT DONE WITH THESE LIGHTS. WE WERE TOLD WE COULD REPLACE WITH THE SAME LIGHT, AT OUR COST (APPX. $1500.00) WHICH I'M SURE WOULD SOON HAVE THE SAME PROBLEM. WHICH SHOULD NOT BE A PROBLEM AT ALL WITH A TWO YEAR OLD $50,000.00 CAR. PLEASE HELP US AND ALL THE OTHERS WITH CORRECTING THIS, BEFORE SOMETHING REALLY BAD OR DEADLY HAPPENS, IF IT HASN'T ALREADY. WE HAVE TALKED TO SEVERAL FRIENDS IN OUR HOME TOWN WITH THE SAME CAR WITH THE SAME PROBLEM.
Mfg Campaign: 11185644
Recall Date: Mar 10, 2019
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
WE ARE HAVING ISSUES WITH THE LOW BEAM HEAD LAMPS. THEY ARE NOT SAFE!! WE HAVE CONTACTED THE DEALER ON SEVERAL OCCASIONS FOR HELP, ONLY TO GET A "IT'S NOT OUR PROBLEM" RESPONSE. GM IS SURELY AWARE, AS A SEARCH FOR HELP WITH THE ISSUE POPS UP MANY COMPLAINTS AND POSSIBLE CLASS ACTION LAW SUITS CURRENTLY IN THE WORKS. WHAT BRINGS ME HERE NOW IS, MY WIFE RECENTLY DONE SOME SERIOUS DAMAGE TO THE CAR AND MINOR PERSONAL INJURY WHEN SHE HIT AN OBJECT IN THE ROAD THAT COULD HAVE AND SHOULD HAVE BEEN AVOIDED IF SHE COULD HAVE SEEN IT!! WE ARE JUST THANKFUL THIS WAS NOT A PERSON. I WOULD GLADLY TESTIFY THAT THIS COULD ACTUALLY BE A POSSIBILITY IF SOMETHING IS NOT DONE WITH THESE LIGHTS. WE WERE TOLD WE COULD REPLACE WITH THE SAME LIGHT, AT OUR COST (APPX. $1500.00) WHICH I'M SURE WOULD SOON HAVE THE SAME PROBLEM. WHICH SHOULD NOT BE A PROBLEM AT ALL WITH A TWO YEAR OLD $50,000.00 CAR. PLEASE HELP US AND ALL THE OTHERS WITH CORRECTING THIS, BEFORE SOMETHING REALLY BAD OR DEADLY HAPPENS, IF IT HASN'T ALREADY. WE HAVE TALKED TO SEVERAL FRIENDS IN OUR HOME TOWN WITH THE SAME CAR WITH THE SAME PROBLEM.
Corrective Action:
WE ARE HAVING ISSUES WITH THE LOW BEAM HEAD LAMPS. THEY ARE NOT SAFE!! WE HAVE CONTACTED THE DEALER ON SEVERAL OCCASIONS FOR HELP, ONLY TO GET A "IT'S NOT OUR PROBLEM" RESPONSE. GM IS SURELY AWARE, AS A SEARCH FOR HELP WITH THE ISSUE POPS UP MANY COMPLAINTS AND POSSIBLE CLASS ACTION LAW SUITS CURRENTLY IN THE WORKS. WHAT BRINGS ME HERE NOW IS, MY WIFE RECENTLY DONE SOME SERIOUS DAMAGE TO THE CAR AND MINOR PERSONAL INJURY WHEN SHE HIT AN OBJECT IN THE ROAD THAT COULD HAVE AND SHOULD HAVE BEEN AVOIDED IF SHE COULD HAVE SEEN IT!! WE ARE JUST THANKFUL THIS WAS NOT A PERSON. I WOULD GLADLY TESTIFY THAT THIS COULD ACTUALLY BE A POSSIBILITY IF SOMETHING IS NOT DONE WITH THESE LIGHTS. WE WERE TOLD WE COULD REPLACE WITH THE SAME LIGHT, AT OUR COST (APPX. $1500.00) WHICH I'M SURE WOULD SOON HAVE THE SAME PROBLEM. WHICH SHOULD NOT BE A PROBLEM AT ALL WITH A TWO YEAR OLD $50,000.00 CAR. PLEASE HELP US AND ALL THE OTHERS WITH CORRECTING THIS, BEFORE SOMETHING REALLY BAD OR DEADLY HAPPENS, IF IT HASN'T ALREADY. WE HAVE TALKED TO SEVERAL FRIENDS IN OUR HOME TOWN WITH THE SAME CAR WITH THE SAME PROBLEM.
Additional Notes:
WE ARE HAVING ISSUES WITH THE LOW BEAM HEAD LAMPS. THEY ARE NOT SAFE!! WE HAVE CONTACTED THE DEALER ON SEVERAL OCCASIONS FOR HELP, ONLY TO GET A "IT'S NOT OUR PROBLEM" RESPONSE. GM IS SURELY AWARE, AS A SEARCH FOR HELP WITH THE ISSUE POPS UP MANY COMPLAINTS AND POSSIBLE CLASS ACTION LAW SUITS CURRENTLY IN THE WORKS. WHAT BRINGS ME HERE NOW IS, MY WIFE RECENTLY DONE SOME SERIOUS DAMAGE TO THE CAR AND MINOR PERSONAL INJURY WHEN SHE HIT AN OBJECT IN THE ROAD THAT COULD HAVE AND SHOULD HAVE BEEN AVOIDED IF SHE COULD HAVE SEEN IT!! WE ARE JUST THANKFUL THIS WAS NOT A PERSON. I WOULD GLADLY TESTIFY THAT THIS COULD ACTUALLY BE A POSSIBILITY IF SOMETHING IS NOT DONE WITH THESE LIGHTS. WE WERE TOLD WE COULD REPLACE WITH THE SAME LIGHT, AT OUR COST (APPX. $1500.00) WHICH I'M SURE WOULD SOON HAVE THE SAME PROBLEM. WHICH SHOULD NOT BE A PROBLEM AT ALL WITH A TWO YEAR OLD $50,000.00 CAR. PLEASE HELP US AND ALL THE OTHERS WITH CORRECTING THIS, BEFORE SOMETHING REALLY BAD OR DEADLY HAPPENS, IF IT HASN'T ALREADY. WE HAVE TALKED TO SEVERAL FRIENDS IN OUR HOME TOWN WITH THE SAME CAR WITH THE SAME PROBLEM.
Mfg Campaign: 11185644
Recall Date: Mar 10, 2019
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
FRONT BEAM LIGHTS ARE NOT BRIGHT ENOUGH, THIS CREATED AN UNSAFE CONDITION. I HAD TO USE THE HIGHEST BEAM DURING NIGHT DRIVING IN ORDER TO SEE THE ROAD. HOWEVER, WHEN THE HIGHEST BEAM WAS USED, IT BLIND THE DRIVER IN FRONT OF ME OR BLIND THE DRIVER COMING IN THE OPPOSITE . THIS PROBLEM IS IMPERATIVE AND SHOULD BE CORRECTED BEFORE AN ACCIDENT OCCURS!!
Corrective Action:
FRONT BEAM LIGHTS ARE NOT BRIGHT ENOUGH, THIS CREATED AN UNSAFE CONDITION. I HAD TO USE THE HIGHEST BEAM DURING NIGHT DRIVING IN ORDER TO SEE THE ROAD. HOWEVER, WHEN THE HIGHEST BEAM WAS USED, IT BLIND THE DRIVER IN FRONT OF ME OR BLIND THE DRIVER COMING IN THE OPPOSITE . THIS PROBLEM IS IMPERATIVE AND SHOULD BE CORRECTED BEFORE AN ACCIDENT OCCURS!!
Additional Notes:
FRONT BEAM LIGHTS ARE NOT BRIGHT ENOUGH, THIS CREATED AN UNSAFE CONDITION. I HAD TO USE THE HIGHEST BEAM DURING NIGHT DRIVING IN ORDER TO SEE THE ROAD. HOWEVER, WHEN THE HIGHEST BEAM WAS USED, IT BLIND THE DRIVER IN FRONT OF ME OR BLIND THE DRIVER COMING IN THE OPPOSITE . THIS PROBLEM IS IMPERATIVE AND SHOULD BE CORRECTED BEFORE AN ACCIDENT OCCURS!!
Mfg Campaign: 11175749
Recall Date: Feb 8, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE CAR CAUGHT ON FIRE WHILE DRIVING ON THE HIGHWAY. THE CAR WAS DESTROYED. ENGINEERING REPORT STATES CAUSE AS DEFECTIVE FUEL PRESSURE SENSOR ON THE FUEL FEED PIPE. REPORT UPLOADED. THE CAR ONLY HAD 27,000 MILES AND WAS STILL UNDER WARRANTY.
Corrective Action:
THE CAR CAUGHT ON FIRE WHILE DRIVING ON THE HIGHWAY. THE CAR WAS DESTROYED. ENGINEERING REPORT STATES CAUSE AS DEFECTIVE FUEL PRESSURE SENSOR ON THE FUEL FEED PIPE. REPORT UPLOADED. THE CAR ONLY HAD 27,000 MILES AND WAS STILL UNDER WARRANTY.
Additional Notes:
THE CAR CAUGHT ON FIRE WHILE DRIVING ON THE HIGHWAY. THE CAR WAS DESTROYED. ENGINEERING REPORT STATES CAUSE AS DEFECTIVE FUEL PRESSURE SENSOR ON THE FUEL FEED PIPE. REPORT UPLOADED. THE CAR ONLY HAD 27,000 MILES AND WAS STILL UNDER WARRANTY.
Mfg Campaign: 11166511
Recall Date: Jan 11, 2019
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
TAKATA RECALL-THE HEADLIGHTS ARE VERY DIM. YOU HAVE TURN ON THE BRIGHTS IN ORDER TO SEE IN NORMAL NIGHT VISION AREAS. WHILE BRIGHT IS TOO BRIGHT TO DRIVE FOR ON COMING TRAFFIC. I ALMOST HAD AN ACCIDENT OF RUNNING OFF THE ROAD DUE TO NOT BEING ABLE TO SEE THE LANE OR THE PEOPLE WALKING ALONG SIDE THE ROAD. I CAN'T BELIEVE THERE HASN'T BEEN A RECALL FOR THIS DANGER. I HAVE ONLY HAD THE CAR 2YRS.
Corrective Action:
TAKATA RECALL-THE HEADLIGHTS ARE VERY DIM. YOU HAVE TURN ON THE BRIGHTS IN ORDER TO SEE IN NORMAL NIGHT VISION AREAS. WHILE BRIGHT IS TOO BRIGHT TO DRIVE FOR ON COMING TRAFFIC. I ALMOST HAD AN ACCIDENT OF RUNNING OFF THE ROAD DUE TO NOT BEING ABLE TO SEE THE LANE OR THE PEOPLE WALKING ALONG SIDE THE ROAD. I CAN'T BELIEVE THERE HASN'T BEEN A RECALL FOR THIS DANGER. I HAVE ONLY HAD THE CAR 2YRS.
Additional Notes:
TAKATA RECALL-THE HEADLIGHTS ARE VERY DIM. YOU HAVE TURN ON THE BRIGHTS IN ORDER TO SEE IN NORMAL NIGHT VISION AREAS. WHILE BRIGHT IS TOO BRIGHT TO DRIVE FOR ON COMING TRAFFIC. I ALMOST HAD AN ACCIDENT OF RUNNING OFF THE ROAD DUE TO NOT BEING ABLE TO SEE THE LANE OR THE PEOPLE WALKING ALONG SIDE THE ROAD. I CAN'T BELIEVE THERE HASN'T BEEN A RECALL FOR THIS DANGER. I HAVE ONLY HAD THE CAR 2YRS.
Mfg Campaign: 11165353
Recall Date: Jan 5, 2019
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE LOW BEAM (DIM LIGHTS) ARE HORRIBLE. I ALMOST HIT A MAN WALKING ON THE SIDE OF THE ROAD LAST NIGHT. YOU CANNOT SEE 30' IN FRONT OF THE VEHICLE WHEN LIGHTS ARE ON DIM. YOU HAVE TO DRIVE WITH THE HIGH BEAMS ON. THE HIGH BEAM WORKS GREAT, BUT VEHICLES COMING AT YOU ARE GETTING BLINDED BY YOUR HIGH BEAMS. YOU SWITCH TO LOW BEAM, THEN YOU CANNOT SEE! I HAVE SEEN ALL THE COMPLAINTS ON THE INTERNET. I CANNOT BELIEVE THIS ISSUE HASN'T BEEN RECALLED. SHAME ON THE GOVERNMENT FOR NOT FIXING THIS SAFETY ISSUE.
Corrective Action:
THE LOW BEAM (DIM LIGHTS) ARE HORRIBLE. I ALMOST HIT A MAN WALKING ON THE SIDE OF THE ROAD LAST NIGHT. YOU CANNOT SEE 30' IN FRONT OF THE VEHICLE WHEN LIGHTS ARE ON DIM. YOU HAVE TO DRIVE WITH THE HIGH BEAMS ON. THE HIGH BEAM WORKS GREAT, BUT VEHICLES COMING AT YOU ARE GETTING BLINDED BY YOUR HIGH BEAMS. YOU SWITCH TO LOW BEAM, THEN YOU CANNOT SEE! I HAVE SEEN ALL THE COMPLAINTS ON THE INTERNET. I CANNOT BELIEVE THIS ISSUE HASN'T BEEN RECALLED. SHAME ON THE GOVERNMENT FOR NOT FIXING THIS SAFETY ISSUE.
Additional Notes:
THE LOW BEAM (DIM LIGHTS) ARE HORRIBLE. I ALMOST HIT A MAN WALKING ON THE SIDE OF THE ROAD LAST NIGHT. YOU CANNOT SEE 30' IN FRONT OF THE VEHICLE WHEN LIGHTS ARE ON DIM. YOU HAVE TO DRIVE WITH THE HIGH BEAMS ON. THE HIGH BEAM WORKS GREAT, BUT VEHICLES COMING AT YOU ARE GETTING BLINDED BY YOUR HIGH BEAMS. YOU SWITCH TO LOW BEAM, THEN YOU CANNOT SEE! I HAVE SEEN ALL THE COMPLAINTS ON THE INTERNET. I CANNOT BELIEVE THIS ISSUE HASN'T BEEN RECALLED. SHAME ON THE GOVERNMENT FOR NOT FIXING THIS SAFETY ISSUE.
Mfg Campaign: 11161504
Recall Date: Dec 15, 2018
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
THE LOW BEAM (DIM LIGHTS) ARE HORRIBLE. I ALMOST HIT A MAN WALKING ON THE SIDE OF THE ROAD LAST NIGHT. YOU CANNOT SEE 30' IN FRONT OF THE VEHICLE WHEN LIGHTS ARE ON DIM. YOU HAVE TO DRIVE WITH THE HIGH BEAMS ON. THE HIGH BEAM WORKS GREAT, BUT VEHICLES COMING AT YOU ARE GETTING BLINDED BY YOUR HIGH BEAMS. YOU SWITCH TO LOW BEAM, THEN YOU CANNOT SEE! I HAVE SEEN ALL THE COMPLAINTS ON THE INTERNET. I CANNOT BELIEVE THIS ISSUE HASN'T BEEN RECALLED. SHAME ON THE GOVERNMENT FOR NOT FIXING THIS SAFETY ISSUE.
Corrective Action:
THE LOW BEAM (DIM LIGHTS) ARE HORRIBLE. I ALMOST HIT A MAN WALKING ON THE SIDE OF THE ROAD LAST NIGHT. YOU CANNOT SEE 30' IN FRONT OF THE VEHICLE WHEN LIGHTS ARE ON DIM. YOU HAVE TO DRIVE WITH THE HIGH BEAMS ON. THE HIGH BEAM WORKS GREAT, BUT VEHICLES COMING AT YOU ARE GETTING BLINDED BY YOUR HIGH BEAMS. YOU SWITCH TO LOW BEAM, THEN YOU CANNOT SEE! I HAVE SEEN ALL THE COMPLAINTS ON THE INTERNET. I CANNOT BELIEVE THIS ISSUE HASN'T BEEN RECALLED. SHAME ON THE GOVERNMENT FOR NOT FIXING THIS SAFETY ISSUE.
Additional Notes:
THE LOW BEAM (DIM LIGHTS) ARE HORRIBLE. I ALMOST HIT A MAN WALKING ON THE SIDE OF THE ROAD LAST NIGHT. YOU CANNOT SEE 30' IN FRONT OF THE VEHICLE WHEN LIGHTS ARE ON DIM. YOU HAVE TO DRIVE WITH THE HIGH BEAMS ON. THE HIGH BEAM WORKS GREAT, BUT VEHICLES COMING AT YOU ARE GETTING BLINDED BY YOUR HIGH BEAMS. YOU SWITCH TO LOW BEAM, THEN YOU CANNOT SEE! I HAVE SEEN ALL THE COMPLAINTS ON THE INTERNET. I CANNOT BELIEVE THIS ISSUE HASN'T BEEN RECALLED. SHAME ON THE GOVERNMENT FOR NOT FIXING THIS SAFETY ISSUE.
Mfg Campaign: 11161504
Recall Date: Dec 15, 2018
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
APPROXIMATELY 6 MONTHS AGO, I NOTICED A SMALL STRESS FRACTURE APPEAR IN THE BOTTOM LEFT CORNER OF THE CENTRAL DIGITAL DASHBOARD OF MY VEHICLE. THE DASHBOARD PROJECTS SAFETY, ENTERTAINMENT AND AUTOMOBILE OPERATING STATUS (E.G. DEFLATED TIRES, ONSTAR ALERTS, ETC.). AS THE FRACTURE GREW IT REVEALED A SPIDER WEB OF FRACTURES DISTORTING THE DASHBOARD AND AFFECTING THE SYSTEM'S OPERATION. THE SYSTEM WOULD SUDDEN BEGIN FLASHING DIFFERENT ICONS, SWIPING FROM SIDE TO SIDE WHICH IS VERY DISTRACTING. THE DIGITAL ICONS ARE NO LONGER FUNCTIONAL YET THE FRACTURES CONTINUE TO GROW AND THE DASHBOARD IS VERY DISTRACTING WHILE DRIVING. WE REPORTED THE DEFECT TO MARVIN K. BROWN CADILLAC AND WAS INFORMED BY THE SERVICE ADVISOR, MERLE PORTER, SEVERAL OTHER SRX OWNERS HAVE REPORTED THE SAME ISSUE, IN WHICH GM RECOGNIZED AS A VEHICLE DEFECT. MR. PORTER REPORTED THE DEFECT TO GM, HOWEVER, GM DID NOT ACCEPT RESPONSIBILITY AND REFUSED TO RECALL THE COMPONENT OR REPLACE THE COMPONENT. ON 09/29/2018, I SUBMITTED A COMPLAINT TO GM ASKING FOR A FURTHER INVESTIGATION (CASE # 84675794778). THE ORIGIN OF THE FRACTURE IS LOCATED IN THE BOTTOM LEFT CORNER OF THE PANEL AND NO EXTERNAL FORCE OR IMPACT IS VISIBLE AND NO DAMAGE WAS OCCURRED BY ME OR MY PASSENGERS. I FEEL THIS DEFECT IS A CRITICAL SAFETY ISSUE DUE TO ITS DRIVER DISTRACTING RANDOMLY AND CONSISTING MOVING ICONS.
Corrective Action:
APPROXIMATELY 6 MONTHS AGO, I NOTICED A SMALL STRESS FRACTURE APPEAR IN THE BOTTOM LEFT CORNER OF THE CENTRAL DIGITAL DASHBOARD OF MY VEHICLE. THE DASHBOARD PROJECTS SAFETY, ENTERTAINMENT AND AUTOMOBILE OPERATING STATUS (E.G. DEFLATED TIRES, ONSTAR ALERTS, ETC.). AS THE FRACTURE GREW IT REVEALED A SPIDER WEB OF FRACTURES DISTORTING THE DASHBOARD AND AFFECTING THE SYSTEM'S OPERATION. THE SYSTEM WOULD SUDDEN BEGIN FLASHING DIFFERENT ICONS, SWIPING FROM SIDE TO SIDE WHICH IS VERY DISTRACTING. THE DIGITAL ICONS ARE NO LONGER FUNCTIONAL YET THE FRACTURES CONTINUE TO GROW AND THE DASHBOARD IS VERY DISTRACTING WHILE DRIVING. WE REPORTED THE DEFECT TO MARVIN K. BROWN CADILLAC AND WAS INFORMED BY THE SERVICE ADVISOR, MERLE PORTER, SEVERAL OTHER SRX OWNERS HAVE REPORTED THE SAME ISSUE, IN WHICH GM RECOGNIZED AS A VEHICLE DEFECT. MR. PORTER REPORTED THE DEFECT TO GM, HOWEVER, GM DID NOT ACCEPT RESPONSIBILITY AND REFUSED TO RECALL THE COMPONENT OR REPLACE THE COMPONENT. ON 09/29/2018, I SUBMITTED A COMPLAINT TO GM ASKING FOR A FURTHER INVESTIGATION (CASE # 84675794778). THE ORIGIN OF THE FRACTURE IS LOCATED IN THE BOTTOM LEFT CORNER OF THE PANEL AND NO EXTERNAL FORCE OR IMPACT IS VISIBLE AND NO DAMAGE WAS OCCURRED BY ME OR MY PASSENGERS. I FEEL THIS DEFECT IS A CRITICAL SAFETY ISSUE DUE TO ITS DRIVER DISTRACTING RANDOMLY AND CONSISTING MOVING ICONS.
Additional Notes:
APPROXIMATELY 6 MONTHS AGO, I NOTICED A SMALL STRESS FRACTURE APPEAR IN THE BOTTOM LEFT CORNER OF THE CENTRAL DIGITAL DASHBOARD OF MY VEHICLE. THE DASHBOARD PROJECTS SAFETY, ENTERTAINMENT AND AUTOMOBILE OPERATING STATUS (E.G. DEFLATED TIRES, ONSTAR ALERTS, ETC.). AS THE FRACTURE GREW IT REVEALED A SPIDER WEB OF FRACTURES DISTORTING THE DASHBOARD AND AFFECTING THE SYSTEM'S OPERATION. THE SYSTEM WOULD SUDDEN BEGIN FLASHING DIFFERENT ICONS, SWIPING FROM SIDE TO SIDE WHICH IS VERY DISTRACTING. THE DIGITAL ICONS ARE NO LONGER FUNCTIONAL YET THE FRACTURES CONTINUE TO GROW AND THE DASHBOARD IS VERY DISTRACTING WHILE DRIVING. WE REPORTED THE DEFECT TO MARVIN K. BROWN CADILLAC AND WAS INFORMED BY THE SERVICE ADVISOR, MERLE PORTER, SEVERAL OTHER SRX OWNERS HAVE REPORTED THE SAME ISSUE, IN WHICH GM RECOGNIZED AS A VEHICLE DEFECT. MR. PORTER REPORTED THE DEFECT TO GM, HOWEVER, GM DID NOT ACCEPT RESPONSIBILITY AND REFUSED TO RECALL THE COMPONENT OR REPLACE THE COMPONENT. ON 09/29/2018, I SUBMITTED A COMPLAINT TO GM ASKING FOR A FURTHER INVESTIGATION (CASE # 84675794778). THE ORIGIN OF THE FRACTURE IS LOCATED IN THE BOTTOM LEFT CORNER OF THE PANEL AND NO EXTERNAL FORCE OR IMPACT IS VISIBLE AND NO DAMAGE WAS OCCURRED BY ME OR MY PASSENGERS. I FEEL THIS DEFECT IS A CRITICAL SAFETY ISSUE DUE TO ITS DRIVER DISTRACTING RANDOMLY AND CONSISTING MOVING ICONS.
Mfg Campaign: 11132253
Recall Date: Sep 29, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
APPROXIMATELY 6 MONTHS AGO, I NOTICED A SMALL STRESS FRACTURE APPEAR IN THE BOTTOM LEFT CORNER OF THE CENTRAL DIGITAL DASHBOARD OF MY VEHICLE. THE DASHBOARD PROJECTS SAFETY, ENTERTAINMENT AND AUTOMOBILE OPERATING STATUS (E.G. DEFLATED TIRES, ONSTAR ALERTS, ETC.). AS THE FRACTURE GREW IT REVEALED A SPIDER WEB OF FRACTURES DISTORTING THE DASHBOARD AND AFFECTING THE SYSTEM'S OPERATION. THE SYSTEM WOULD SUDDEN BEGIN FLASHING DIFFERENT ICONS, SWIPING FROM SIDE TO SIDE WHICH IS VERY DISTRACTING. THE DIGITAL ICONS ARE NO LONGER FUNCTIONAL YET THE FRACTURES CONTINUE TO GROW AND THE DASHBOARD IS VERY DISTRACTING WHILE DRIVING. WE REPORTED THE DEFECT TO MARVIN K. BROWN CADILLAC AND WAS INFORMED BY THE SERVICE ADVISOR, MERLE PORTER, SEVERAL OTHER SRX OWNERS HAVE REPORTED THE SAME ISSUE, IN WHICH GM RECOGNIZED AS A VEHICLE DEFECT. MR. PORTER REPORTED THE DEFECT TO GM, HOWEVER, GM DID NOT ACCEPT RESPONSIBILITY AND REFUSED TO RECALL THE COMPONENT OR REPLACE THE COMPONENT. ON 09/29/2018, I SUBMITTED A COMPLAINT TO GM ASKING FOR A FURTHER INVESTIGATION (CASE # 84675794778). THE ORIGIN OF THE FRACTURE IS LOCATED IN THE BOTTOM LEFT CORNER OF THE PANEL AND NO EXTERNAL FORCE OR IMPACT IS VISIBLE AND NO DAMAGE WAS OCCURRED BY ME OR MY PASSENGERS. I FEEL THIS DEFECT IS A CRITICAL SAFETY ISSUE DUE TO ITS DRIVER DISTRACTING RANDOMLY AND CONSISTING MOVING ICONS.
Corrective Action:
APPROXIMATELY 6 MONTHS AGO, I NOTICED A SMALL STRESS FRACTURE APPEAR IN THE BOTTOM LEFT CORNER OF THE CENTRAL DIGITAL DASHBOARD OF MY VEHICLE. THE DASHBOARD PROJECTS SAFETY, ENTERTAINMENT AND AUTOMOBILE OPERATING STATUS (E.G. DEFLATED TIRES, ONSTAR ALERTS, ETC.). AS THE FRACTURE GREW IT REVEALED A SPIDER WEB OF FRACTURES DISTORTING THE DASHBOARD AND AFFECTING THE SYSTEM'S OPERATION. THE SYSTEM WOULD SUDDEN BEGIN FLASHING DIFFERENT ICONS, SWIPING FROM SIDE TO SIDE WHICH IS VERY DISTRACTING. THE DIGITAL ICONS ARE NO LONGER FUNCTIONAL YET THE FRACTURES CONTINUE TO GROW AND THE DASHBOARD IS VERY DISTRACTING WHILE DRIVING. WE REPORTED THE DEFECT TO MARVIN K. BROWN CADILLAC AND WAS INFORMED BY THE SERVICE ADVISOR, MERLE PORTER, SEVERAL OTHER SRX OWNERS HAVE REPORTED THE SAME ISSUE, IN WHICH GM RECOGNIZED AS A VEHICLE DEFECT. MR. PORTER REPORTED THE DEFECT TO GM, HOWEVER, GM DID NOT ACCEPT RESPONSIBILITY AND REFUSED TO RECALL THE COMPONENT OR REPLACE THE COMPONENT. ON 09/29/2018, I SUBMITTED A COMPLAINT TO GM ASKING FOR A FURTHER INVESTIGATION (CASE # 84675794778). THE ORIGIN OF THE FRACTURE IS LOCATED IN THE BOTTOM LEFT CORNER OF THE PANEL AND NO EXTERNAL FORCE OR IMPACT IS VISIBLE AND NO DAMAGE WAS OCCURRED BY ME OR MY PASSENGERS. I FEEL THIS DEFECT IS A CRITICAL SAFETY ISSUE DUE TO ITS DRIVER DISTRACTING RANDOMLY AND CONSISTING MOVING ICONS.
Additional Notes:
APPROXIMATELY 6 MONTHS AGO, I NOTICED A SMALL STRESS FRACTURE APPEAR IN THE BOTTOM LEFT CORNER OF THE CENTRAL DIGITAL DASHBOARD OF MY VEHICLE. THE DASHBOARD PROJECTS SAFETY, ENTERTAINMENT AND AUTOMOBILE OPERATING STATUS (E.G. DEFLATED TIRES, ONSTAR ALERTS, ETC.). AS THE FRACTURE GREW IT REVEALED A SPIDER WEB OF FRACTURES DISTORTING THE DASHBOARD AND AFFECTING THE SYSTEM'S OPERATION. THE SYSTEM WOULD SUDDEN BEGIN FLASHING DIFFERENT ICONS, SWIPING FROM SIDE TO SIDE WHICH IS VERY DISTRACTING. THE DIGITAL ICONS ARE NO LONGER FUNCTIONAL YET THE FRACTURES CONTINUE TO GROW AND THE DASHBOARD IS VERY DISTRACTING WHILE DRIVING. WE REPORTED THE DEFECT TO MARVIN K. BROWN CADILLAC AND WAS INFORMED BY THE SERVICE ADVISOR, MERLE PORTER, SEVERAL OTHER SRX OWNERS HAVE REPORTED THE SAME ISSUE, IN WHICH GM RECOGNIZED AS A VEHICLE DEFECT. MR. PORTER REPORTED THE DEFECT TO GM, HOWEVER, GM DID NOT ACCEPT RESPONSIBILITY AND REFUSED TO RECALL THE COMPONENT OR REPLACE THE COMPONENT. ON 09/29/2018, I SUBMITTED A COMPLAINT TO GM ASKING FOR A FURTHER INVESTIGATION (CASE # 84675794778). THE ORIGIN OF THE FRACTURE IS LOCATED IN THE BOTTOM LEFT CORNER OF THE PANEL AND NO EXTERNAL FORCE OR IMPACT IS VISIBLE AND NO DAMAGE WAS OCCURRED BY ME OR MY PASSENGERS. I FEEL THIS DEFECT IS A CRITICAL SAFETY ISSUE DUE TO ITS DRIVER DISTRACTING RANDOMLY AND CONSISTING MOVING ICONS.
Mfg Campaign: 11132253
Recall Date: Sep 29, 2018
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CADILLAC SRX. THE CONTACT STATED THAT THE INFOTAINMENT SCREEN WOULD MALFUNCTION AND CAUSE THE SCREEN TO RANDOMLY MOVE, CHANGE, BLINK, AND SHUT OFF. WHILE DRIVING, THE SCREEN MALFUNCTION CREATED A DISTRACTION TO THE DRIVER. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. AN UNKNOWN LOCAL DEALER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 45,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CADILLAC SRX. THE CONTACT STATED THAT THE INFOTAINMENT SCREEN WOULD MALFUNCTION AND CAUSE THE SCREEN TO RANDOMLY MOVE, CHANGE, BLINK, AND SHUT OFF. WHILE DRIVING, THE SCREEN MALFUNCTION CREATED A DISTRACTION TO THE DRIVER. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. AN UNKNOWN LOCAL DEALER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 45,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CADILLAC SRX. THE CONTACT STATED THAT THE INFOTAINMENT SCREEN WOULD MALFUNCTION AND CAUSE THE SCREEN TO RANDOMLY MOVE, CHANGE, BLINK, AND SHUT OFF. WHILE DRIVING, THE SCREEN MALFUNCTION CREATED A DISTRACTION TO THE DRIVER. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. AN UNKNOWN LOCAL DEALER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 45,000.
Mfg Campaign: 11131908
Recall Date: Sep 27, 2018
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
CAR IN MOTION AT 23MPH TRIED TO NAVIGATE A RIGHT HAND CURVE IN ROAD, STEERING WAS NORMAL AND THEN ALL THE SUDDEN STEERING CAUGHT AND WOULDN'T LET ME NAVIGATE THE REST OF THE RIGHT HAND TURN. BROUGHT CAR TO A COMPLETE STOP AND TRIED TO PUT CAR IN MOTION BY PRESSING GAS, STEERING WAS PERFECTLY FINE. THIS IS THE SECOND TIME THIS HAS HAPPENED IN TWO SHORT WEEKS
Corrective Action:
CAR IN MOTION AT 23MPH TRIED TO NAVIGATE A RIGHT HAND CURVE IN ROAD, STEERING WAS NORMAL AND THEN ALL THE SUDDEN STEERING CAUGHT AND WOULDN'T LET ME NAVIGATE THE REST OF THE RIGHT HAND TURN. BROUGHT CAR TO A COMPLETE STOP AND TRIED TO PUT CAR IN MOTION BY PRESSING GAS, STEERING WAS PERFECTLY FINE. THIS IS THE SECOND TIME THIS HAS HAPPENED IN TWO SHORT WEEKS
Additional Notes:
CAR IN MOTION AT 23MPH TRIED TO NAVIGATE A RIGHT HAND CURVE IN ROAD, STEERING WAS NORMAL AND THEN ALL THE SUDDEN STEERING CAUGHT AND WOULDN'T LET ME NAVIGATE THE REST OF THE RIGHT HAND TURN. BROUGHT CAR TO A COMPLETE STOP AND TRIED TO PUT CAR IN MOTION BY PRESSING GAS, STEERING WAS PERFECTLY FINE. THIS IS THE SECOND TIME THIS HAS HAPPENED IN TWO SHORT WEEKS
Mfg Campaign: 11104471
Recall Date: Jun 28, 2018
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury