Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2017 Cadillac XT5 vehicles manufactured April 16, 2016, to May 9, 2016, and 2017 GMC Acadia vehicles manufactured April 19, 2016, to April 22, 2016. The front brake calipers may have a torn or misaligned caliper piston seal which may allow brake fluid to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16096
Recall Date: Nov 4, 2016
Consumer Complaints
169 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
THE VEHICLE IS USING ABOUT ONE HALF QUART OF OIL EVERY 1000 MILES. ABOUT HALF WAY THROUGH OIL CHANGE, THE ENGINE ADD OIL LIGHT COMES ON. DEALER HAS SO FAR SAID THIS IS "NORMAL".
Corrective Action:
THE VEHICLE IS USING ABOUT ONE HALF QUART OF OIL EVERY 1000 MILES. ABOUT HALF WAY THROUGH OIL CHANGE, THE ENGINE ADD OIL LIGHT COMES ON. DEALER HAS SO FAR SAID THIS IS "NORMAL".
Additional Notes:
THE VEHICLE IS USING ABOUT ONE HALF QUART OF OIL EVERY 1000 MILES. ABOUT HALF WAY THROUGH OIL CHANGE, THE ENGINE ADD OIL LIGHT COMES ON. DEALER HAS SO FAR SAID THIS IS "NORMAL".
Mfg Campaign: 11221346
Recall Date: Jun 19, 2019
General Motors, Llc
Defect Description:
TIRES:TREAD/BELT
Potential Consequences:
THIS VEHICLE HAS ONLY 37000 MILES AND THE FACTORY INSTALLED TIRES ARE DOWN TO 2/32 OF TREAD. THE TIRES HAVE BEEN ROTATED EVERY 5000 MILES
Corrective Action:
THIS VEHICLE HAS ONLY 37000 MILES AND THE FACTORY INSTALLED TIRES ARE DOWN TO 2/32 OF TREAD. THE TIRES HAVE BEEN ROTATED EVERY 5000 MILES
Additional Notes:
THIS VEHICLE HAS ONLY 37000 MILES AND THE FACTORY INSTALLED TIRES ARE DOWN TO 2/32 OF TREAD. THE TIRES HAVE BEEN ROTATED EVERY 5000 MILES
Mfg Campaign: 11219293
Recall Date: Jun 11, 2019
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHEN THE BRAKE PEDAL WAS DEPRESSED, IT TRAVELED TO THE FLOORBOARD AND THE GEAR SHIFTER WOULD NOT MOVE INTO PARK. ALSO, THE SERVICE ENGINE, SERVICE STABILITRAK, SERVICE TRANSMISSION, AND ENTIRE INSTRUMENT PANEL WARNING INDICATORS WERE ILLUMINATED. THE BATTERY WAS DISCONNECTED AND RECONNECTED AND THE VEHICLE WAS ABLE TO SHIFT INTO PARK; HOWEVER, IT UNINTENTIONALLY WENT BACK INTO DRIVE. THE VEHICLE WAS TOWED TO PLAZA CADILLAC (8893 US-441, LEESBURG, FL 34788, (352) 787-1323) WHERE THE CHASSIS CONTROL, ENGINE, TRANSMISSION, AND RANGE CONTROL MODULES WERE REPROGRAMMED. AFTER THE REPAIR, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN PLACING THE GEAR SHIFTER IN PARK. ALSO, WHILE DRIVING 40 MPH, THE VEHICLE STALLED WHILE ROLLING TO A COMPLETE STOP. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD WHERE IT WAS RESTARTED AND FUNCTIONED NORMALLY. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND INFORMED THE CONTACT THAT OTHER VEHICLES WERE EXPERIENCING THE SAME FAILURE. THE FAILURE MILEAGE WAS 16,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHEN THE BRAKE PEDAL WAS DEPRESSED, IT TRAVELED TO THE FLOORBOARD AND THE GEAR SHIFTER WOULD NOT MOVE INTO PARK. ALSO, THE SERVICE ENGINE, SERVICE STABILITRAK, SERVICE TRANSMISSION, AND ENTIRE INSTRUMENT PANEL WARNING INDICATORS WERE ILLUMINATED. THE BATTERY WAS DISCONNECTED AND RECONNECTED AND THE VEHICLE WAS ABLE TO SHIFT INTO PARK; HOWEVER, IT UNINTENTIONALLY WENT BACK INTO DRIVE. THE VEHICLE WAS TOWED TO PLAZA CADILLAC (8893 US-441, LEESBURG, FL 34788, (352) 787-1323) WHERE THE CHASSIS CONTROL, ENGINE, TRANSMISSION, AND RANGE CONTROL MODULES WERE REPROGRAMMED. AFTER THE REPAIR, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN PLACING THE GEAR SHIFTER IN PARK. ALSO, WHILE DRIVING 40 MPH, THE VEHICLE STALLED WHILE ROLLING TO A COMPLETE STOP. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD WHERE IT WAS RESTARTED AND FUNCTIONED NORMALLY. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND INFORMED THE CONTACT THAT OTHER VEHICLES WERE EXPERIENCING THE SAME FAILURE. THE FAILURE MILEAGE WAS 16,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHEN THE BRAKE PEDAL WAS DEPRESSED, IT TRAVELED TO THE FLOORBOARD AND THE GEAR SHIFTER WOULD NOT MOVE INTO PARK. ALSO, THE SERVICE ENGINE, SERVICE STABILITRAK, SERVICE TRANSMISSION, AND ENTIRE INSTRUMENT PANEL WARNING INDICATORS WERE ILLUMINATED. THE BATTERY WAS DISCONNECTED AND RECONNECTED AND THE VEHICLE WAS ABLE TO SHIFT INTO PARK; HOWEVER, IT UNINTENTIONALLY WENT BACK INTO DRIVE. THE VEHICLE WAS TOWED TO PLAZA CADILLAC (8893 US-441, LEESBURG, FL 34788, (352) 787-1323) WHERE THE CHASSIS CONTROL, ENGINE, TRANSMISSION, AND RANGE CONTROL MODULES WERE REPROGRAMMED. AFTER THE REPAIR, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN PLACING THE GEAR SHIFTER IN PARK. ALSO, WHILE DRIVING 40 MPH, THE VEHICLE STALLED WHILE ROLLING TO A COMPLETE STOP. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD WHERE IT WAS RESTARTED AND FUNCTIONED NORMALLY. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND INFORMED THE CONTACT THAT OTHER VEHICLES WERE EXPERIENCING THE SAME FAILURE. THE FAILURE MILEAGE WAS 16,000.
Mfg Campaign: 11206236
Recall Date: May 8, 2019
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHEN THE BRAKE PEDAL WAS DEPRESSED, IT TRAVELED TO THE FLOORBOARD AND THE GEAR SHIFTER WOULD NOT MOVE INTO PARK. ALSO, THE SERVICE ENGINE, SERVICE STABILITRAK, SERVICE TRANSMISSION, AND ENTIRE INSTRUMENT PANEL WARNING INDICATORS WERE ILLUMINATED. THE BATTERY WAS DISCONNECTED AND RECONNECTED AND THE VEHICLE WAS ABLE TO SHIFT INTO PARK; HOWEVER, IT UNINTENTIONALLY WENT BACK INTO DRIVE. THE VEHICLE WAS TOWED TO PLAZA CADILLAC (8893 US-441, LEESBURG, FL 34788, (352) 787-1323) WHERE THE CHASSIS CONTROL, ENGINE, TRANSMISSION, AND RANGE CONTROL MODULES WERE REPROGRAMMED. AFTER THE REPAIR, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN PLACING THE GEAR SHIFTER IN PARK. ALSO, WHILE DRIVING 40 MPH, THE VEHICLE STALLED WHILE ROLLING TO A COMPLETE STOP. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD WHERE IT WAS RESTARTED AND FUNCTIONED NORMALLY. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND INFORMED THE CONTACT THAT OTHER VEHICLES WERE EXPERIENCING THE SAME FAILURE. THE FAILURE MILEAGE WAS 16,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHEN THE BRAKE PEDAL WAS DEPRESSED, IT TRAVELED TO THE FLOORBOARD AND THE GEAR SHIFTER WOULD NOT MOVE INTO PARK. ALSO, THE SERVICE ENGINE, SERVICE STABILITRAK, SERVICE TRANSMISSION, AND ENTIRE INSTRUMENT PANEL WARNING INDICATORS WERE ILLUMINATED. THE BATTERY WAS DISCONNECTED AND RECONNECTED AND THE VEHICLE WAS ABLE TO SHIFT INTO PARK; HOWEVER, IT UNINTENTIONALLY WENT BACK INTO DRIVE. THE VEHICLE WAS TOWED TO PLAZA CADILLAC (8893 US-441, LEESBURG, FL 34788, (352) 787-1323) WHERE THE CHASSIS CONTROL, ENGINE, TRANSMISSION, AND RANGE CONTROL MODULES WERE REPROGRAMMED. AFTER THE REPAIR, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN PLACING THE GEAR SHIFTER IN PARK. ALSO, WHILE DRIVING 40 MPH, THE VEHICLE STALLED WHILE ROLLING TO A COMPLETE STOP. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD WHERE IT WAS RESTARTED AND FUNCTIONED NORMALLY. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND INFORMED THE CONTACT THAT OTHER VEHICLES WERE EXPERIENCING THE SAME FAILURE. THE FAILURE MILEAGE WAS 16,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHEN THE BRAKE PEDAL WAS DEPRESSED, IT TRAVELED TO THE FLOORBOARD AND THE GEAR SHIFTER WOULD NOT MOVE INTO PARK. ALSO, THE SERVICE ENGINE, SERVICE STABILITRAK, SERVICE TRANSMISSION, AND ENTIRE INSTRUMENT PANEL WARNING INDICATORS WERE ILLUMINATED. THE BATTERY WAS DISCONNECTED AND RECONNECTED AND THE VEHICLE WAS ABLE TO SHIFT INTO PARK; HOWEVER, IT UNINTENTIONALLY WENT BACK INTO DRIVE. THE VEHICLE WAS TOWED TO PLAZA CADILLAC (8893 US-441, LEESBURG, FL 34788, (352) 787-1323) WHERE THE CHASSIS CONTROL, ENGINE, TRANSMISSION, AND RANGE CONTROL MODULES WERE REPROGRAMMED. AFTER THE REPAIR, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN PLACING THE GEAR SHIFTER IN PARK. ALSO, WHILE DRIVING 40 MPH, THE VEHICLE STALLED WHILE ROLLING TO A COMPLETE STOP. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD WHERE IT WAS RESTARTED AND FUNCTIONED NORMALLY. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND INFORMED THE CONTACT THAT OTHER VEHICLES WERE EXPERIENCING THE SAME FAILURE. THE FAILURE MILEAGE WAS 16,000.
Mfg Campaign: 11206236
Recall Date: May 8, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHEN THE BRAKE PEDAL WAS DEPRESSED, IT TRAVELED TO THE FLOORBOARD AND THE GEAR SHIFTER WOULD NOT MOVE INTO PARK. ALSO, THE SERVICE ENGINE, SERVICE STABILITRAK, SERVICE TRANSMISSION, AND ENTIRE INSTRUMENT PANEL WARNING INDICATORS WERE ILLUMINATED. THE BATTERY WAS DISCONNECTED AND RECONNECTED AND THE VEHICLE WAS ABLE TO SHIFT INTO PARK; HOWEVER, IT UNINTENTIONALLY WENT BACK INTO DRIVE. THE VEHICLE WAS TOWED TO PLAZA CADILLAC (8893 US-441, LEESBURG, FL 34788, (352) 787-1323) WHERE THE CHASSIS CONTROL, ENGINE, TRANSMISSION, AND RANGE CONTROL MODULES WERE REPROGRAMMED. AFTER THE REPAIR, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN PLACING THE GEAR SHIFTER IN PARK. ALSO, WHILE DRIVING 40 MPH, THE VEHICLE STALLED WHILE ROLLING TO A COMPLETE STOP. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD WHERE IT WAS RESTARTED AND FUNCTIONED NORMALLY. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND INFORMED THE CONTACT THAT OTHER VEHICLES WERE EXPERIENCING THE SAME FAILURE. THE FAILURE MILEAGE WAS 16,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHEN THE BRAKE PEDAL WAS DEPRESSED, IT TRAVELED TO THE FLOORBOARD AND THE GEAR SHIFTER WOULD NOT MOVE INTO PARK. ALSO, THE SERVICE ENGINE, SERVICE STABILITRAK, SERVICE TRANSMISSION, AND ENTIRE INSTRUMENT PANEL WARNING INDICATORS WERE ILLUMINATED. THE BATTERY WAS DISCONNECTED AND RECONNECTED AND THE VEHICLE WAS ABLE TO SHIFT INTO PARK; HOWEVER, IT UNINTENTIONALLY WENT BACK INTO DRIVE. THE VEHICLE WAS TOWED TO PLAZA CADILLAC (8893 US-441, LEESBURG, FL 34788, (352) 787-1323) WHERE THE CHASSIS CONTROL, ENGINE, TRANSMISSION, AND RANGE CONTROL MODULES WERE REPROGRAMMED. AFTER THE REPAIR, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN PLACING THE GEAR SHIFTER IN PARK. ALSO, WHILE DRIVING 40 MPH, THE VEHICLE STALLED WHILE ROLLING TO A COMPLETE STOP. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD WHERE IT WAS RESTARTED AND FUNCTIONED NORMALLY. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND INFORMED THE CONTACT THAT OTHER VEHICLES WERE EXPERIENCING THE SAME FAILURE. THE FAILURE MILEAGE WAS 16,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHEN THE BRAKE PEDAL WAS DEPRESSED, IT TRAVELED TO THE FLOORBOARD AND THE GEAR SHIFTER WOULD NOT MOVE INTO PARK. ALSO, THE SERVICE ENGINE, SERVICE STABILITRAK, SERVICE TRANSMISSION, AND ENTIRE INSTRUMENT PANEL WARNING INDICATORS WERE ILLUMINATED. THE BATTERY WAS DISCONNECTED AND RECONNECTED AND THE VEHICLE WAS ABLE TO SHIFT INTO PARK; HOWEVER, IT UNINTENTIONALLY WENT BACK INTO DRIVE. THE VEHICLE WAS TOWED TO PLAZA CADILLAC (8893 US-441, LEESBURG, FL 34788, (352) 787-1323) WHERE THE CHASSIS CONTROL, ENGINE, TRANSMISSION, AND RANGE CONTROL MODULES WERE REPROGRAMMED. AFTER THE REPAIR, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN PLACING THE GEAR SHIFTER IN PARK. ALSO, WHILE DRIVING 40 MPH, THE VEHICLE STALLED WHILE ROLLING TO A COMPLETE STOP. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD WHERE IT WAS RESTARTED AND FUNCTIONED NORMALLY. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND INFORMED THE CONTACT THAT OTHER VEHICLES WERE EXPERIENCING THE SAME FAILURE. THE FAILURE MILEAGE WAS 16,000.
Mfg Campaign: 11206236
Recall Date: May 8, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHEN THE BRAKE PEDAL WAS DEPRESSED, IT TRAVELED TO THE FLOORBOARD AND THE GEAR SHIFTER WOULD NOT MOVE INTO PARK. ALSO, THE SERVICE ENGINE, SERVICE STABILITRAK, SERVICE TRANSMISSION, AND ENTIRE INSTRUMENT PANEL WARNING INDICATORS WERE ILLUMINATED. THE BATTERY WAS DISCONNECTED AND RECONNECTED AND THE VEHICLE WAS ABLE TO SHIFT INTO PARK; HOWEVER, IT UNINTENTIONALLY WENT BACK INTO DRIVE. THE VEHICLE WAS TOWED TO PLAZA CADILLAC (8893 US-441, LEESBURG, FL 34788, (352) 787-1323) WHERE THE CHASSIS CONTROL, ENGINE, TRANSMISSION, AND RANGE CONTROL MODULES WERE REPROGRAMMED. AFTER THE REPAIR, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN PLACING THE GEAR SHIFTER IN PARK. ALSO, WHILE DRIVING 40 MPH, THE VEHICLE STALLED WHILE ROLLING TO A COMPLETE STOP. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD WHERE IT WAS RESTARTED AND FUNCTIONED NORMALLY. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND INFORMED THE CONTACT THAT OTHER VEHICLES WERE EXPERIENCING THE SAME FAILURE. THE FAILURE MILEAGE WAS 16,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHEN THE BRAKE PEDAL WAS DEPRESSED, IT TRAVELED TO THE FLOORBOARD AND THE GEAR SHIFTER WOULD NOT MOVE INTO PARK. ALSO, THE SERVICE ENGINE, SERVICE STABILITRAK, SERVICE TRANSMISSION, AND ENTIRE INSTRUMENT PANEL WARNING INDICATORS WERE ILLUMINATED. THE BATTERY WAS DISCONNECTED AND RECONNECTED AND THE VEHICLE WAS ABLE TO SHIFT INTO PARK; HOWEVER, IT UNINTENTIONALLY WENT BACK INTO DRIVE. THE VEHICLE WAS TOWED TO PLAZA CADILLAC (8893 US-441, LEESBURG, FL 34788, (352) 787-1323) WHERE THE CHASSIS CONTROL, ENGINE, TRANSMISSION, AND RANGE CONTROL MODULES WERE REPROGRAMMED. AFTER THE REPAIR, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN PLACING THE GEAR SHIFTER IN PARK. ALSO, WHILE DRIVING 40 MPH, THE VEHICLE STALLED WHILE ROLLING TO A COMPLETE STOP. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD WHERE IT WAS RESTARTED AND FUNCTIONED NORMALLY. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND INFORMED THE CONTACT THAT OTHER VEHICLES WERE EXPERIENCING THE SAME FAILURE. THE FAILURE MILEAGE WAS 16,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHEN THE BRAKE PEDAL WAS DEPRESSED, IT TRAVELED TO THE FLOORBOARD AND THE GEAR SHIFTER WOULD NOT MOVE INTO PARK. ALSO, THE SERVICE ENGINE, SERVICE STABILITRAK, SERVICE TRANSMISSION, AND ENTIRE INSTRUMENT PANEL WARNING INDICATORS WERE ILLUMINATED. THE BATTERY WAS DISCONNECTED AND RECONNECTED AND THE VEHICLE WAS ABLE TO SHIFT INTO PARK; HOWEVER, IT UNINTENTIONALLY WENT BACK INTO DRIVE. THE VEHICLE WAS TOWED TO PLAZA CADILLAC (8893 US-441, LEESBURG, FL 34788, (352) 787-1323) WHERE THE CHASSIS CONTROL, ENGINE, TRANSMISSION, AND RANGE CONTROL MODULES WERE REPROGRAMMED. AFTER THE REPAIR, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN PLACING THE GEAR SHIFTER IN PARK. ALSO, WHILE DRIVING 40 MPH, THE VEHICLE STALLED WHILE ROLLING TO A COMPLETE STOP. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD WHERE IT WAS RESTARTED AND FUNCTIONED NORMALLY. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND INFORMED THE CONTACT THAT OTHER VEHICLES WERE EXPERIENCING THE SAME FAILURE. THE FAILURE MILEAGE WAS 16,000.
Mfg Campaign: 11206236
Recall Date: May 8, 2019
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING:HEADLIGHTS
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CADILLAC XT5. THE CONTACT STATED THAT THE HEADLIGHTS (INTELEBEAMS) WERE DESIGNED TO AUTOMATICALLY ILLUMINATE WHEN APPROACHING A VEHICLE. THE LIGHTS WERE SUPPOSED TO DEACTIVATE WHEN APPROACHING AN ONCOMING VEHICLE ON THE OTHER SIDE OF THE ROAD. THE CONTACT STATED THAT THE INTELEBEAMS WERE NOT OPERATING CONSISTENTLY. THE LIGHTS TURNED OFF AND ON WITHOUT ANY EFFORT FROM THE CONTACT. THE FAILURE CAUSED THE VEHICLE NOT TO START SOMETIMES DUE TO A DRAINED BATTERY. THE INTELEBEAMS WERE SUPPOSED TO BE ABLE TO BE MANUALLY TURNED ON AND OFF, BUT THEY WOULD NOT SHUT OFF ON A CONSISTENT BASIS. THE CONTACT WAS CONCERNED OF A POSSIBLE CRASH OR ROAD RAGE INCIDENT IF THE FAILURE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO AMERICAN CHEVROLET CADILLAC MUNCIE (6580 W HOMETOWN BLVD, MUNCIE, IN 47304, (765) 212-3294) AND THE CONTACT WAS PROVIDED A LOANER VEHICLE, BUT THE FAILURE RECURRED. THE DEALER WAS INSTRUCTED BY THE MANUFACTURER NOT TO REPAIR THE VEHICLE ANYMORE. THE CONTACT WAS IN THE MIDDLE OF A LEMON LAW LAWSUIT. THE FAILURE MILEAGE WAS 2,000. *TT*JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 CADILLAC XT5. THE CONTACT STATED THAT THE HEADLIGHTS (INTELEBEAMS) WERE DESIGNED TO AUTOMATICALLY ILLUMINATE WHEN APPROACHING A VEHICLE. THE LIGHTS WERE SUPPOSED TO DEACTIVATE WHEN APPROACHING AN ONCOMING VEHICLE ON THE OTHER SIDE OF THE ROAD. THE CONTACT STATED THAT THE INTELEBEAMS WERE NOT OPERATING CONSISTENTLY. THE LIGHTS TURNED OFF AND ON WITHOUT ANY EFFORT FROM THE CONTACT. THE FAILURE CAUSED THE VEHICLE NOT TO START SOMETIMES DUE TO A DRAINED BATTERY. THE INTELEBEAMS WERE SUPPOSED TO BE ABLE TO BE MANUALLY TURNED ON AND OFF, BUT THEY WOULD NOT SHUT OFF ON A CONSISTENT BASIS. THE CONTACT WAS CONCERNED OF A POSSIBLE CRASH OR ROAD RAGE INCIDENT IF THE FAILURE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO AMERICAN CHEVROLET CADILLAC MUNCIE (6580 W HOMETOWN BLVD, MUNCIE, IN 47304, (765) 212-3294) AND THE CONTACT WAS PROVIDED A LOANER VEHICLE, BUT THE FAILURE RECURRED. THE DEALER WAS INSTRUCTED BY THE MANUFACTURER NOT TO REPAIR THE VEHICLE ANYMORE. THE CONTACT WAS IN THE MIDDLE OF A LEMON LAW LAWSUIT. THE FAILURE MILEAGE WAS 2,000. *TT*JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 CADILLAC XT5. THE CONTACT STATED THAT THE HEADLIGHTS (INTELEBEAMS) WERE DESIGNED TO AUTOMATICALLY ILLUMINATE WHEN APPROACHING A VEHICLE. THE LIGHTS WERE SUPPOSED TO DEACTIVATE WHEN APPROACHING AN ONCOMING VEHICLE ON THE OTHER SIDE OF THE ROAD. THE CONTACT STATED THAT THE INTELEBEAMS WERE NOT OPERATING CONSISTENTLY. THE LIGHTS TURNED OFF AND ON WITHOUT ANY EFFORT FROM THE CONTACT. THE FAILURE CAUSED THE VEHICLE NOT TO START SOMETIMES DUE TO A DRAINED BATTERY. THE INTELEBEAMS WERE SUPPOSED TO BE ABLE TO BE MANUALLY TURNED ON AND OFF, BUT THEY WOULD NOT SHUT OFF ON A CONSISTENT BASIS. THE CONTACT WAS CONCERNED OF A POSSIBLE CRASH OR ROAD RAGE INCIDENT IF THE FAILURE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO AMERICAN CHEVROLET CADILLAC MUNCIE (6580 W HOMETOWN BLVD, MUNCIE, IN 47304, (765) 212-3294) AND THE CONTACT WAS PROVIDED A LOANER VEHICLE, BUT THE FAILURE RECURRED. THE DEALER WAS INSTRUCTED BY THE MANUFACTURER NOT TO REPAIR THE VEHICLE ANYMORE. THE CONTACT WAS IN THE MIDDLE OF A LEMON LAW LAWSUIT. THE FAILURE MILEAGE WAS 2,000. *TT*JB
Mfg Campaign: 11186124
Recall Date: Mar 12, 2019
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CADILLAC XT5. THE CONTACT STATED THAT THE HEADLIGHTS (INTELEBEAMS) WERE DESIGNED TO AUTOMATICALLY ILLUMINATE WHEN APPROACHING A VEHICLE. THE LIGHTS WERE SUPPOSED TO DEACTIVATE WHEN APPROACHING AN ONCOMING VEHICLE ON THE OTHER SIDE OF THE ROAD. THE CONTACT STATED THAT THE INTELEBEAMS WERE NOT OPERATING CONSISTENTLY. THE LIGHTS TURNED OFF AND ON WITHOUT ANY EFFORT FROM THE CONTACT. THE FAILURE CAUSED THE VEHICLE NOT TO START SOMETIMES DUE TO A DRAINED BATTERY. THE INTELEBEAMS WERE SUPPOSED TO BE ABLE TO BE MANUALLY TURNED ON AND OFF, BUT THEY WOULD NOT SHUT OFF ON A CONSISTENT BASIS. THE CONTACT WAS CONCERNED OF A POSSIBLE CRASH OR ROAD RAGE INCIDENT IF THE FAILURE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO AMERICAN CHEVROLET CADILLAC MUNCIE (6580 W HOMETOWN BLVD, MUNCIE, IN 47304, (765) 212-3294) AND THE CONTACT WAS PROVIDED A LOANER VEHICLE, BUT THE FAILURE RECURRED. THE DEALER WAS INSTRUCTED BY THE MANUFACTURER NOT TO REPAIR THE VEHICLE ANYMORE. THE CONTACT WAS IN THE MIDDLE OF A LEMON LAW LAWSUIT. THE FAILURE MILEAGE WAS 2,000. *TT*JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 CADILLAC XT5. THE CONTACT STATED THAT THE HEADLIGHTS (INTELEBEAMS) WERE DESIGNED TO AUTOMATICALLY ILLUMINATE WHEN APPROACHING A VEHICLE. THE LIGHTS WERE SUPPOSED TO DEACTIVATE WHEN APPROACHING AN ONCOMING VEHICLE ON THE OTHER SIDE OF THE ROAD. THE CONTACT STATED THAT THE INTELEBEAMS WERE NOT OPERATING CONSISTENTLY. THE LIGHTS TURNED OFF AND ON WITHOUT ANY EFFORT FROM THE CONTACT. THE FAILURE CAUSED THE VEHICLE NOT TO START SOMETIMES DUE TO A DRAINED BATTERY. THE INTELEBEAMS WERE SUPPOSED TO BE ABLE TO BE MANUALLY TURNED ON AND OFF, BUT THEY WOULD NOT SHUT OFF ON A CONSISTENT BASIS. THE CONTACT WAS CONCERNED OF A POSSIBLE CRASH OR ROAD RAGE INCIDENT IF THE FAILURE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO AMERICAN CHEVROLET CADILLAC MUNCIE (6580 W HOMETOWN BLVD, MUNCIE, IN 47304, (765) 212-3294) AND THE CONTACT WAS PROVIDED A LOANER VEHICLE, BUT THE FAILURE RECURRED. THE DEALER WAS INSTRUCTED BY THE MANUFACTURER NOT TO REPAIR THE VEHICLE ANYMORE. THE CONTACT WAS IN THE MIDDLE OF A LEMON LAW LAWSUIT. THE FAILURE MILEAGE WAS 2,000. *TT*JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 CADILLAC XT5. THE CONTACT STATED THAT THE HEADLIGHTS (INTELEBEAMS) WERE DESIGNED TO AUTOMATICALLY ILLUMINATE WHEN APPROACHING A VEHICLE. THE LIGHTS WERE SUPPOSED TO DEACTIVATE WHEN APPROACHING AN ONCOMING VEHICLE ON THE OTHER SIDE OF THE ROAD. THE CONTACT STATED THAT THE INTELEBEAMS WERE NOT OPERATING CONSISTENTLY. THE LIGHTS TURNED OFF AND ON WITHOUT ANY EFFORT FROM THE CONTACT. THE FAILURE CAUSED THE VEHICLE NOT TO START SOMETIMES DUE TO A DRAINED BATTERY. THE INTELEBEAMS WERE SUPPOSED TO BE ABLE TO BE MANUALLY TURNED ON AND OFF, BUT THEY WOULD NOT SHUT OFF ON A CONSISTENT BASIS. THE CONTACT WAS CONCERNED OF A POSSIBLE CRASH OR ROAD RAGE INCIDENT IF THE FAILURE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO AMERICAN CHEVROLET CADILLAC MUNCIE (6580 W HOMETOWN BLVD, MUNCIE, IN 47304, (765) 212-3294) AND THE CONTACT WAS PROVIDED A LOANER VEHICLE, BUT THE FAILURE RECURRED. THE DEALER WAS INSTRUCTED BY THE MANUFACTURER NOT TO REPAIR THE VEHICLE ANYMORE. THE CONTACT WAS IN THE MIDDLE OF A LEMON LAW LAWSUIT. THE FAILURE MILEAGE WAS 2,000. *TT*JB
Mfg Campaign: 11186124
Recall Date: Mar 12, 2019
General Motors, Llc
Defect Description:
WHEELS
Potential Consequences:
PREMATURE TIRE WEAR- VEHICLE CAME EQUIPPED WITH MICHELIN PREMIER LTX TIRES & HAD TO BE REPLACED AT 24,551 MILES DUE TO TREAD BEING WORN DOWN TO 3/32" - 4/32". TIRES ARE RATED FOR 60,000 MILES ACCORDING TO MICHELIN WEBSITE. AMOUNT OF TIRE WEAR WOULD SUGGEST EITHER AN ISSUE WITH THE TIRES OR NOT THE RIGHT TIRE FOR THE VEHICLE. INTERNET SEARCH WOULD SUGGEST THIS IS NOT AN ISOLATED INSTANCE.
Corrective Action:
PREMATURE TIRE WEAR- VEHICLE CAME EQUIPPED WITH MICHELIN PREMIER LTX TIRES & HAD TO BE REPLACED AT 24,551 MILES DUE TO TREAD BEING WORN DOWN TO 3/32" - 4/32". TIRES ARE RATED FOR 60,000 MILES ACCORDING TO MICHELIN WEBSITE. AMOUNT OF TIRE WEAR WOULD SUGGEST EITHER AN ISSUE WITH THE TIRES OR NOT THE RIGHT TIRE FOR THE VEHICLE. INTERNET SEARCH WOULD SUGGEST THIS IS NOT AN ISOLATED INSTANCE.
Additional Notes:
PREMATURE TIRE WEAR- VEHICLE CAME EQUIPPED WITH MICHELIN PREMIER LTX TIRES & HAD TO BE REPLACED AT 24,551 MILES DUE TO TREAD BEING WORN DOWN TO 3/32" - 4/32". TIRES ARE RATED FOR 60,000 MILES ACCORDING TO MICHELIN WEBSITE. AMOUNT OF TIRE WEAR WOULD SUGGEST EITHER AN ISSUE WITH THE TIRES OR NOT THE RIGHT TIRE FOR THE VEHICLE. INTERNET SEARCH WOULD SUGGEST THIS IS NOT AN ISOLATED INSTANCE.
Mfg Campaign: 11186166
Recall Date: Mar 12, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
THERE IS A MILD CLUNKING NOISE WHEN THE AUTO STARTS MOVING AND THEN YOU REMOVE FOOT OFF OF GAS PEDAL AND THEN BACK ON GAS PEDAL TO ACCELERATE A SLIGHT CLUNKING NOISE IS OBSERVED. THIS HAPPENS IN CITY DRIVING STOP AND GO CONDITIONS
Corrective Action:
THERE IS A MILD CLUNKING NOISE WHEN THE AUTO STARTS MOVING AND THEN YOU REMOVE FOOT OFF OF GAS PEDAL AND THEN BACK ON GAS PEDAL TO ACCELERATE A SLIGHT CLUNKING NOISE IS OBSERVED. THIS HAPPENS IN CITY DRIVING STOP AND GO CONDITIONS
Additional Notes:
THERE IS A MILD CLUNKING NOISE WHEN THE AUTO STARTS MOVING AND THEN YOU REMOVE FOOT OFF OF GAS PEDAL AND THEN BACK ON GAS PEDAL TO ACCELERATE A SLIGHT CLUNKING NOISE IS OBSERVED. THIS HAPPENS IN CITY DRIVING STOP AND GO CONDITIONS
Mfg Campaign: 11183162
Recall Date: Feb 28, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
CAR IN MOTION FROM REST CAR MISFIRES CAR STALLS. 2 TIMES IN LAST TWO WEEKS TAKEN TO DEALER 11 FEB 2019. NO FAULTS FOUND. SORRY BUT THIS CAR IS BROKEN. HAS HAPPEN BEFORE 4 TIMES
Corrective Action:
CAR IN MOTION FROM REST CAR MISFIRES CAR STALLS. 2 TIMES IN LAST TWO WEEKS TAKEN TO DEALER 11 FEB 2019. NO FAULTS FOUND. SORRY BUT THIS CAR IS BROKEN. HAS HAPPEN BEFORE 4 TIMES
Additional Notes:
CAR IN MOTION FROM REST CAR MISFIRES CAR STALLS. 2 TIMES IN LAST TWO WEEKS TAKEN TO DEALER 11 FEB 2019. NO FAULTS FOUND. SORRY BUT THIS CAR IS BROKEN. HAS HAPPEN BEFORE 4 TIMES
Mfg Campaign: 11180519
Recall Date: Feb 16, 2019
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
I JUST GOT THIS CAR DELIVERED TO MY HOME ON 01/11/2019, THEN IT ID NOT WANT TO START AFTER JUMP STARTING IT WORKED THEN SHUT OFF SO I WAS GOING TO THE DEALESHIP WHILE DRIVING ONTHE EXPRESSWAY THE CAR JUST COMPLETELY SHUT OFF WOULD NOT START , SO HAD IT TOWED TO THE DEALERSHIP THINKING IT WAS THE BATTERY NOW IT HAS TO BE THERE TILL MONDAY OR TUESDAY,
Corrective Action:
I JUST GOT THIS CAR DELIVERED TO MY HOME ON 01/11/2019, THEN IT ID NOT WANT TO START AFTER JUMP STARTING IT WORKED THEN SHUT OFF SO I WAS GOING TO THE DEALESHIP WHILE DRIVING ONTHE EXPRESSWAY THE CAR JUST COMPLETELY SHUT OFF WOULD NOT START , SO HAD IT TOWED TO THE DEALERSHIP THINKING IT WAS THE BATTERY NOW IT HAS TO BE THERE TILL MONDAY OR TUESDAY,
Additional Notes:
I JUST GOT THIS CAR DELIVERED TO MY HOME ON 01/11/2019, THEN IT ID NOT WANT TO START AFTER JUMP STARTING IT WORKED THEN SHUT OFF SO I WAS GOING TO THE DEALESHIP WHILE DRIVING ONTHE EXPRESSWAY THE CAR JUST COMPLETELY SHUT OFF WOULD NOT START , SO HAD IT TOWED TO THE DEALERSHIP THINKING IT WAS THE BATTERY NOW IT HAS TO BE THERE TILL MONDAY OR TUESDAY,
Mfg Campaign: 11166674
Recall Date: Jan 12, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I JUST GOT THIS CAR DELIVERED TO MY HOME ON 01/11/2019, THEN IT ID NOT WANT TO START AFTER JUMP STARTING IT WORKED THEN SHUT OFF SO I WAS GOING TO THE DEALESHIP WHILE DRIVING ONTHE EXPRESSWAY THE CAR JUST COMPLETELY SHUT OFF WOULD NOT START , SO HAD IT TOWED TO THE DEALERSHIP THINKING IT WAS THE BATTERY NOW IT HAS TO BE THERE TILL MONDAY OR TUESDAY,
Corrective Action:
I JUST GOT THIS CAR DELIVERED TO MY HOME ON 01/11/2019, THEN IT ID NOT WANT TO START AFTER JUMP STARTING IT WORKED THEN SHUT OFF SO I WAS GOING TO THE DEALESHIP WHILE DRIVING ONTHE EXPRESSWAY THE CAR JUST COMPLETELY SHUT OFF WOULD NOT START , SO HAD IT TOWED TO THE DEALERSHIP THINKING IT WAS THE BATTERY NOW IT HAS TO BE THERE TILL MONDAY OR TUESDAY,
Additional Notes:
I JUST GOT THIS CAR DELIVERED TO MY HOME ON 01/11/2019, THEN IT ID NOT WANT TO START AFTER JUMP STARTING IT WORKED THEN SHUT OFF SO I WAS GOING TO THE DEALESHIP WHILE DRIVING ONTHE EXPRESSWAY THE CAR JUST COMPLETELY SHUT OFF WOULD NOT START , SO HAD IT TOWED TO THE DEALERSHIP THINKING IT WAS THE BATTERY NOW IT HAS TO BE THERE TILL MONDAY OR TUESDAY,
Mfg Campaign: 11166674
Recall Date: Jan 12, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I JUST GOT THIS CAR DELIVERED TO MY HOME ON 01/11/2019, THEN IT ID NOT WANT TO START AFTER JUMP STARTING IT WORKED THEN SHUT OFF SO I WAS GOING TO THE DEALESHIP WHILE DRIVING ONTHE EXPRESSWAY THE CAR JUST COMPLETELY SHUT OFF WOULD NOT START , SO HAD IT TOWED TO THE DEALERSHIP THINKING IT WAS THE BATTERY NOW IT HAS TO BE THERE TILL MONDAY OR TUESDAY,
Corrective Action:
I JUST GOT THIS CAR DELIVERED TO MY HOME ON 01/11/2019, THEN IT ID NOT WANT TO START AFTER JUMP STARTING IT WORKED THEN SHUT OFF SO I WAS GOING TO THE DEALESHIP WHILE DRIVING ONTHE EXPRESSWAY THE CAR JUST COMPLETELY SHUT OFF WOULD NOT START , SO HAD IT TOWED TO THE DEALERSHIP THINKING IT WAS THE BATTERY NOW IT HAS TO BE THERE TILL MONDAY OR TUESDAY,
Additional Notes:
I JUST GOT THIS CAR DELIVERED TO MY HOME ON 01/11/2019, THEN IT ID NOT WANT TO START AFTER JUMP STARTING IT WORKED THEN SHUT OFF SO I WAS GOING TO THE DEALESHIP WHILE DRIVING ONTHE EXPRESSWAY THE CAR JUST COMPLETELY SHUT OFF WOULD NOT START , SO HAD IT TOWED TO THE DEALERSHIP THINKING IT WAS THE BATTERY NOW IT HAS TO BE THERE TILL MONDAY OR TUESDAY,
Mfg Campaign: 11166674
Recall Date: Jan 12, 2019
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
AFTER SITTING FOR MORE THAN 1 HOUR, THE BRAKES SQUEAL UNTIL I HAVE APPLIED THE BRAKES FOR 5-8 TIMES.
Corrective Action:
AFTER SITTING FOR MORE THAN 1 HOUR, THE BRAKES SQUEAL UNTIL I HAVE APPLIED THE BRAKES FOR 5-8 TIMES.
Additional Notes:
AFTER SITTING FOR MORE THAN 1 HOUR, THE BRAKES SQUEAL UNTIL I HAVE APPLIED THE BRAKES FOR 5-8 TIMES.
Mfg Campaign: 11165028
Recall Date: Jan 7, 2019
General Motors, Llc
Defect Description:
WHEELS
Potential Consequences:
EXCESSIVE TIRE WEAR. STARTING AT 17,500 MILES ALL FOUR TIRES WERE WORN TO 4/32". NOW AT 20,000 MILES TIRES ARE WORN TO 3/32 AND 4/32. TIRES ARE WORN EVENLY AND HAVE BEEN ROTATED AT DEALER WITH SERVICE RECORDS TO SUPPORT. DEALER TOLD ME THAT THE XT5 TIRES ARE ONLY LASTING 25,000 MILES MAX. I WAS THE THIRD COMPLAINT OF THE DAY AT 1:00 THE LAST TIME I SPOKE TO THE DEALER. TIRE MANUFACTURER WARRANTIES (PRORATES) THE TIRE FOR 60K MILES BUT CADILLAC CUSTOMER CARE SAYS TIRES ARE NORMAL WEAR AND WILL NOT SUPPORT THE ISSUE, EVEN WITH ONLY 20K MILES.. CLEARLY WITH THE NUMBER OF COMPLAINTS AND EVENLY WORN TIRES , EITHER THERE IS A TIRE MANUFACTURER ISSUE OR GM ENGINEERING SPECIFIED THE WRONG TIRE. A CADILLAC WITH 20K MILES SHOULD NOT BE A CANDIDATE FOR NEW TIRES, AND GM ENGINEERING NEEDS TO EVALUATE THE CONCERN AND VERIFY WITH THEIR DEALER NETWORK, ESPECIALLY IN THE DETROIT AREA. TIRES WORN AT 30% OF THE PROJECTED WARRANTY POSES A SAFETY ISSUE ESPECIALLY ON WET OR SLIPPERY ROADS WHEN VEHICLE HANDLING IS COMPROMISED. MY DEALER NOTES PREMATURE WEAR AS A COMMON ISSUE WITH THE CADILLAC XT5. I HAVE FILED A CLAIM WITH CADILLAC CUSTOMER CARE, HOWEVER WITH NO INVESTIGATION THEY DENY THIS POTENTIAL SAFETY ITEM AS A CONCERN.
Corrective Action:
EXCESSIVE TIRE WEAR. STARTING AT 17,500 MILES ALL FOUR TIRES WERE WORN TO 4/32". NOW AT 20,000 MILES TIRES ARE WORN TO 3/32 AND 4/32. TIRES ARE WORN EVENLY AND HAVE BEEN ROTATED AT DEALER WITH SERVICE RECORDS TO SUPPORT. DEALER TOLD ME THAT THE XT5 TIRES ARE ONLY LASTING 25,000 MILES MAX. I WAS THE THIRD COMPLAINT OF THE DAY AT 1:00 THE LAST TIME I SPOKE TO THE DEALER. TIRE MANUFACTURER WARRANTIES (PRORATES) THE TIRE FOR 60K MILES BUT CADILLAC CUSTOMER CARE SAYS TIRES ARE NORMAL WEAR AND WILL NOT SUPPORT THE ISSUE, EVEN WITH ONLY 20K MILES.. CLEARLY WITH THE NUMBER OF COMPLAINTS AND EVENLY WORN TIRES , EITHER THERE IS A TIRE MANUFACTURER ISSUE OR GM ENGINEERING SPECIFIED THE WRONG TIRE. A CADILLAC WITH 20K MILES SHOULD NOT BE A CANDIDATE FOR NEW TIRES, AND GM ENGINEERING NEEDS TO EVALUATE THE CONCERN AND VERIFY WITH THEIR DEALER NETWORK, ESPECIALLY IN THE DETROIT AREA. TIRES WORN AT 30% OF THE PROJECTED WARRANTY POSES A SAFETY ISSUE ESPECIALLY ON WET OR SLIPPERY ROADS WHEN VEHICLE HANDLING IS COMPROMISED. MY DEALER NOTES PREMATURE WEAR AS A COMMON ISSUE WITH THE CADILLAC XT5. I HAVE FILED A CLAIM WITH CADILLAC CUSTOMER CARE, HOWEVER WITH NO INVESTIGATION THEY DENY THIS POTENTIAL SAFETY ITEM AS A CONCERN.
Additional Notes:
EXCESSIVE TIRE WEAR. STARTING AT 17,500 MILES ALL FOUR TIRES WERE WORN TO 4/32". NOW AT 20,000 MILES TIRES ARE WORN TO 3/32 AND 4/32. TIRES ARE WORN EVENLY AND HAVE BEEN ROTATED AT DEALER WITH SERVICE RECORDS TO SUPPORT. DEALER TOLD ME THAT THE XT5 TIRES ARE ONLY LASTING 25,000 MILES MAX. I WAS THE THIRD COMPLAINT OF THE DAY AT 1:00 THE LAST TIME I SPOKE TO THE DEALER. TIRE MANUFACTURER WARRANTIES (PRORATES) THE TIRE FOR 60K MILES BUT CADILLAC CUSTOMER CARE SAYS TIRES ARE NORMAL WEAR AND WILL NOT SUPPORT THE ISSUE, EVEN WITH ONLY 20K MILES.. CLEARLY WITH THE NUMBER OF COMPLAINTS AND EVENLY WORN TIRES , EITHER THERE IS A TIRE MANUFACTURER ISSUE OR GM ENGINEERING SPECIFIED THE WRONG TIRE. A CADILLAC WITH 20K MILES SHOULD NOT BE A CANDIDATE FOR NEW TIRES, AND GM ENGINEERING NEEDS TO EVALUATE THE CONCERN AND VERIFY WITH THEIR DEALER NETWORK, ESPECIALLY IN THE DETROIT AREA. TIRES WORN AT 30% OF THE PROJECTED WARRANTY POSES A SAFETY ISSUE ESPECIALLY ON WET OR SLIPPERY ROADS WHEN VEHICLE HANDLING IS COMPROMISED. MY DEALER NOTES PREMATURE WEAR AS A COMMON ISSUE WITH THE CADILLAC XT5. I HAVE FILED A CLAIM WITH CADILLAC CUSTOMER CARE, HOWEVER WITH NO INVESTIGATION THEY DENY THIS POTENTIAL SAFETY ITEM AS A CONCERN.
Mfg Campaign: 11151868
Recall Date: Nov 15, 2018
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE "CUE" SYSTEM HAS MALFUNCTIONED. I HAVE NO NAVIGATION OR RADIO AND AM UNABLE TO SEE HOW THE CONTROLS ARE SET FOR CLIMATE CONTROL. ALSO, THE 360 DEGREE CAMERAS FAIL INTERMITTENTLY INCLUDING THE BACKUP CAMERA LEAVING ME BLIND WHEN PARKING OR BACKING UP. I HAVE TAKEN THIS VEHICLE TO THE DEALERSHIP FIVE TIMES AND CADILLAC HAS NOW DECLARED MY VEHICLE A "LEMON" AND IS REPURCHASING IT. INTERESTINGLY, I'VE BEEN DRIVING TO CADILLAC DEALERSHIPS THROUGHOUT CENTRAL FLORIDA AND HAVE NOTICED A HIGH NUMBER OF XT5'S WITH THEIR DASHBOARDS COMPLETELY DISASSEMBLED IN THEIR SERVICE AREA. ONE SERVICE TECH ADMITTED HE'S ALSO SEEN THIS ISSUE IN OTHER XT5'S. THIS SOUNDS LIKE IT COULD BE A PATTERN AND CADILLAC IS DENYING TO ME THAT THERE IS A PROBLEM.
Corrective Action:
THE "CUE" SYSTEM HAS MALFUNCTIONED. I HAVE NO NAVIGATION OR RADIO AND AM UNABLE TO SEE HOW THE CONTROLS ARE SET FOR CLIMATE CONTROL. ALSO, THE 360 DEGREE CAMERAS FAIL INTERMITTENTLY INCLUDING THE BACKUP CAMERA LEAVING ME BLIND WHEN PARKING OR BACKING UP. I HAVE TAKEN THIS VEHICLE TO THE DEALERSHIP FIVE TIMES AND CADILLAC HAS NOW DECLARED MY VEHICLE A "LEMON" AND IS REPURCHASING IT. INTERESTINGLY, I'VE BEEN DRIVING TO CADILLAC DEALERSHIPS THROUGHOUT CENTRAL FLORIDA AND HAVE NOTICED A HIGH NUMBER OF XT5'S WITH THEIR DASHBOARDS COMPLETELY DISASSEMBLED IN THEIR SERVICE AREA. ONE SERVICE TECH ADMITTED HE'S ALSO SEEN THIS ISSUE IN OTHER XT5'S. THIS SOUNDS LIKE IT COULD BE A PATTERN AND CADILLAC IS DENYING TO ME THAT THERE IS A PROBLEM.
Additional Notes:
THE "CUE" SYSTEM HAS MALFUNCTIONED. I HAVE NO NAVIGATION OR RADIO AND AM UNABLE TO SEE HOW THE CONTROLS ARE SET FOR CLIMATE CONTROL. ALSO, THE 360 DEGREE CAMERAS FAIL INTERMITTENTLY INCLUDING THE BACKUP CAMERA LEAVING ME BLIND WHEN PARKING OR BACKING UP. I HAVE TAKEN THIS VEHICLE TO THE DEALERSHIP FIVE TIMES AND CADILLAC HAS NOW DECLARED MY VEHICLE A "LEMON" AND IS REPURCHASING IT. INTERESTINGLY, I'VE BEEN DRIVING TO CADILLAC DEALERSHIPS THROUGHOUT CENTRAL FLORIDA AND HAVE NOTICED A HIGH NUMBER OF XT5'S WITH THEIR DASHBOARDS COMPLETELY DISASSEMBLED IN THEIR SERVICE AREA. ONE SERVICE TECH ADMITTED HE'S ALSO SEEN THIS ISSUE IN OTHER XT5'S. THIS SOUNDS LIKE IT COULD BE A PATTERN AND CADILLAC IS DENYING TO ME THAT THERE IS A PROBLEM.
Mfg Campaign: 11118266
Recall Date: Aug 7, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE "CUE" SYSTEM HAS MALFUNCTIONED. I HAVE NO NAVIGATION OR RADIO AND AM UNABLE TO SEE HOW THE CONTROLS ARE SET FOR CLIMATE CONTROL. ALSO, THE 360 DEGREE CAMERAS FAIL INTERMITTENTLY INCLUDING THE BACKUP CAMERA LEAVING ME BLIND WHEN PARKING OR BACKING UP. I HAVE TAKEN THIS VEHICLE TO THE DEALERSHIP FIVE TIMES AND CADILLAC HAS NOW DECLARED MY VEHICLE A "LEMON" AND IS REPURCHASING IT. INTERESTINGLY, I'VE BEEN DRIVING TO CADILLAC DEALERSHIPS THROUGHOUT CENTRAL FLORIDA AND HAVE NOTICED A HIGH NUMBER OF XT5'S WITH THEIR DASHBOARDS COMPLETELY DISASSEMBLED IN THEIR SERVICE AREA. ONE SERVICE TECH ADMITTED HE'S ALSO SEEN THIS ISSUE IN OTHER XT5'S. THIS SOUNDS LIKE IT COULD BE A PATTERN AND CADILLAC IS DENYING TO ME THAT THERE IS A PROBLEM.
Corrective Action:
THE "CUE" SYSTEM HAS MALFUNCTIONED. I HAVE NO NAVIGATION OR RADIO AND AM UNABLE TO SEE HOW THE CONTROLS ARE SET FOR CLIMATE CONTROL. ALSO, THE 360 DEGREE CAMERAS FAIL INTERMITTENTLY INCLUDING THE BACKUP CAMERA LEAVING ME BLIND WHEN PARKING OR BACKING UP. I HAVE TAKEN THIS VEHICLE TO THE DEALERSHIP FIVE TIMES AND CADILLAC HAS NOW DECLARED MY VEHICLE A "LEMON" AND IS REPURCHASING IT. INTERESTINGLY, I'VE BEEN DRIVING TO CADILLAC DEALERSHIPS THROUGHOUT CENTRAL FLORIDA AND HAVE NOTICED A HIGH NUMBER OF XT5'S WITH THEIR DASHBOARDS COMPLETELY DISASSEMBLED IN THEIR SERVICE AREA. ONE SERVICE TECH ADMITTED HE'S ALSO SEEN THIS ISSUE IN OTHER XT5'S. THIS SOUNDS LIKE IT COULD BE A PATTERN AND CADILLAC IS DENYING TO ME THAT THERE IS A PROBLEM.
Additional Notes:
THE "CUE" SYSTEM HAS MALFUNCTIONED. I HAVE NO NAVIGATION OR RADIO AND AM UNABLE TO SEE HOW THE CONTROLS ARE SET FOR CLIMATE CONTROL. ALSO, THE 360 DEGREE CAMERAS FAIL INTERMITTENTLY INCLUDING THE BACKUP CAMERA LEAVING ME BLIND WHEN PARKING OR BACKING UP. I HAVE TAKEN THIS VEHICLE TO THE DEALERSHIP FIVE TIMES AND CADILLAC HAS NOW DECLARED MY VEHICLE A "LEMON" AND IS REPURCHASING IT. INTERESTINGLY, I'VE BEEN DRIVING TO CADILLAC DEALERSHIPS THROUGHOUT CENTRAL FLORIDA AND HAVE NOTICED A HIGH NUMBER OF XT5'S WITH THEIR DASHBOARDS COMPLETELY DISASSEMBLED IN THEIR SERVICE AREA. ONE SERVICE TECH ADMITTED HE'S ALSO SEEN THIS ISSUE IN OTHER XT5'S. THIS SOUNDS LIKE IT COULD BE A PATTERN AND CADILLAC IS DENYING TO ME THAT THERE IS A PROBLEM.
Mfg Campaign: 11118266
Recall Date: Aug 7, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE PANORAMIC ROOF ON OUR CADILLAC XT5 CAN NOT BE USED WITHOUT EXTREME PRESSURE IN THE CABIN WHEN DRIVING IF YOU OPEN THE SUN SHADE AND OPEN A WINDOW THE SAME THING OCCURS, EXTREME PRESSURE IN THE CABIN, OR OPEN THE SUN ROOF WHEN DRIVING. THE PRESSURE IS SO EXTREME THAT IT CAUSES VERY PAINFUL PRESSURE IN THE EARS, TO THE POINT I ALMOST WRECKED THE VEHICLE. THE DEALERSHIP AND GMC ARE COMPLETELY AWARE OF THIS ISSUE, BUT THEY SAID NOTHING WHEN WE TEST DROVE IT, THERE IS NOTHING STATED ABOUT IT IN THE OWNER'S MANUAL AND NOTHING STATED HOW TO REMEDY THIS PAINFUL ISSUE. AFTER THE FIRST EXPERIENCE IN OCT. 2017 SHORTLY AFTER LEASING THE VEHICLE, WE ASKED THE DEALERSHIP ABOUT IT, AND THE SALESPERSON AND HIS MANAGER BOTH KNEW ABOUT THE PROBLEM AND SAID IT WAS AN ISSUE WITH ALL CADILLAC MODELS BECAUSE THEY SEALED THE CABIN SO WELL. THIS IS A SIGNIFICANT SAFETY ISSUE BECAUSE OF WHAT IT CAUSES TO THE INNER EAR AND THE FACT THAT GMC NEVER MADE MENTION OF THIS ISSUE SO CONSUMERS CAN MAKE AN EDUCATED DECISION IF THEY WISH TO HAVE A PANORAMIC ROOF. IN OUR CASE, IF WE WERE TOLD AS WE SHOULD HAVE BEEN, WE WOULD NEVER HAVE LEASED THIS VEHICLE. GMC MUST MAKE BUYERS/CONSUMERS AWARE AND THE DEALERSHIPS TOO, OR NOT OFFER SUCH SUN ROOFS. I HAVE REPORTED THIS ONCE, REF. # 11071918 AND HAVE NO REPLY OR ANSWER.
Corrective Action:
THE PANORAMIC ROOF ON OUR CADILLAC XT5 CAN NOT BE USED WITHOUT EXTREME PRESSURE IN THE CABIN WHEN DRIVING IF YOU OPEN THE SUN SHADE AND OPEN A WINDOW THE SAME THING OCCURS, EXTREME PRESSURE IN THE CABIN, OR OPEN THE SUN ROOF WHEN DRIVING. THE PRESSURE IS SO EXTREME THAT IT CAUSES VERY PAINFUL PRESSURE IN THE EARS, TO THE POINT I ALMOST WRECKED THE VEHICLE. THE DEALERSHIP AND GMC ARE COMPLETELY AWARE OF THIS ISSUE, BUT THEY SAID NOTHING WHEN WE TEST DROVE IT, THERE IS NOTHING STATED ABOUT IT IN THE OWNER'S MANUAL AND NOTHING STATED HOW TO REMEDY THIS PAINFUL ISSUE. AFTER THE FIRST EXPERIENCE IN OCT. 2017 SHORTLY AFTER LEASING THE VEHICLE, WE ASKED THE DEALERSHIP ABOUT IT, AND THE SALESPERSON AND HIS MANAGER BOTH KNEW ABOUT THE PROBLEM AND SAID IT WAS AN ISSUE WITH ALL CADILLAC MODELS BECAUSE THEY SEALED THE CABIN SO WELL. THIS IS A SIGNIFICANT SAFETY ISSUE BECAUSE OF WHAT IT CAUSES TO THE INNER EAR AND THE FACT THAT GMC NEVER MADE MENTION OF THIS ISSUE SO CONSUMERS CAN MAKE AN EDUCATED DECISION IF THEY WISH TO HAVE A PANORAMIC ROOF. IN OUR CASE, IF WE WERE TOLD AS WE SHOULD HAVE BEEN, WE WOULD NEVER HAVE LEASED THIS VEHICLE. GMC MUST MAKE BUYERS/CONSUMERS AWARE AND THE DEALERSHIPS TOO, OR NOT OFFER SUCH SUN ROOFS. I HAVE REPORTED THIS ONCE, REF. # 11071918 AND HAVE NO REPLY OR ANSWER.
Additional Notes:
THE PANORAMIC ROOF ON OUR CADILLAC XT5 CAN NOT BE USED WITHOUT EXTREME PRESSURE IN THE CABIN WHEN DRIVING IF YOU OPEN THE SUN SHADE AND OPEN A WINDOW THE SAME THING OCCURS, EXTREME PRESSURE IN THE CABIN, OR OPEN THE SUN ROOF WHEN DRIVING. THE PRESSURE IS SO EXTREME THAT IT CAUSES VERY PAINFUL PRESSURE IN THE EARS, TO THE POINT I ALMOST WRECKED THE VEHICLE. THE DEALERSHIP AND GMC ARE COMPLETELY AWARE OF THIS ISSUE, BUT THEY SAID NOTHING WHEN WE TEST DROVE IT, THERE IS NOTHING STATED ABOUT IT IN THE OWNER'S MANUAL AND NOTHING STATED HOW TO REMEDY THIS PAINFUL ISSUE. AFTER THE FIRST EXPERIENCE IN OCT. 2017 SHORTLY AFTER LEASING THE VEHICLE, WE ASKED THE DEALERSHIP ABOUT IT, AND THE SALESPERSON AND HIS MANAGER BOTH KNEW ABOUT THE PROBLEM AND SAID IT WAS AN ISSUE WITH ALL CADILLAC MODELS BECAUSE THEY SEALED THE CABIN SO WELL. THIS IS A SIGNIFICANT SAFETY ISSUE BECAUSE OF WHAT IT CAUSES TO THE INNER EAR AND THE FACT THAT GMC NEVER MADE MENTION OF THIS ISSUE SO CONSUMERS CAN MAKE AN EDUCATED DECISION IF THEY WISH TO HAVE A PANORAMIC ROOF. IN OUR CASE, IF WE WERE TOLD AS WE SHOULD HAVE BEEN, WE WOULD NEVER HAVE LEASED THIS VEHICLE. GMC MUST MAKE BUYERS/CONSUMERS AWARE AND THE DEALERSHIPS TOO, OR NOT OFFER SUCH SUN ROOFS. I HAVE REPORTED THIS ONCE, REF. # 11071918 AND HAVE NO REPLY OR ANSWER.
Mfg Campaign: 11090977
Recall Date: Apr 30, 2018
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
NEW TOTALLY ELECTRONIC TRANSMISSION FELT STRANGE IN UPSHIFTING AND DOWNSHIFTING IMMEDIATELY AFTER PURCHASING VEHICLE AND WAS REPORTED TO CADILLAC IN THEIR CUSTOMER SATISFACTION SURVEY WITHIN A MONTH OF PURCHASE. AFTER FIVE MONTHS AND 1800 MILES, THE TRANSMISSION FAILED COMPLETELY. PRIOR TO COMPLETE FAILURE, THE DEALER WAS CONTACTED AND ASK ED IF THERE WERE ANY RECALL OR ISSUES WITH THE NEW TRANSMISSION AND HE INDICATED THERE WEREN'T ANY. THE FOLLOWING DAY, THE TRANSMISSION BECAME ERADICT ON AN INTERSTATE AT 70MPH AND WE WERE FORCED TO EXIST AND RETURN HOME ON LOCAL STREETS. THE CAR WOULD ONLY MOVE ABOUT 10MPH WITH THE ENGINE RACING UNTIL WE FINALLY DROVE THE 20 MILES TO OUT HOME. ONSTAR WAS ACTIVATED AND DIAGNOSED A SERIOUS TRANSMISSION ISSUE AND SCHEDULED TOWINT TO THE DEALER. THE CAR WAS TOWED TO THE DEALER ON MARCH 26 AND AS OF APRIL 15 THE CAR HAS NOT BEEN RETURNED TO ME.
Corrective Action:
NEW TOTALLY ELECTRONIC TRANSMISSION FELT STRANGE IN UPSHIFTING AND DOWNSHIFTING IMMEDIATELY AFTER PURCHASING VEHICLE AND WAS REPORTED TO CADILLAC IN THEIR CUSTOMER SATISFACTION SURVEY WITHIN A MONTH OF PURCHASE. AFTER FIVE MONTHS AND 1800 MILES, THE TRANSMISSION FAILED COMPLETELY. PRIOR TO COMPLETE FAILURE, THE DEALER WAS CONTACTED AND ASK ED IF THERE WERE ANY RECALL OR ISSUES WITH THE NEW TRANSMISSION AND HE INDICATED THERE WEREN'T ANY. THE FOLLOWING DAY, THE TRANSMISSION BECAME ERADICT ON AN INTERSTATE AT 70MPH AND WE WERE FORCED TO EXIST AND RETURN HOME ON LOCAL STREETS. THE CAR WOULD ONLY MOVE ABOUT 10MPH WITH THE ENGINE RACING UNTIL WE FINALLY DROVE THE 20 MILES TO OUT HOME. ONSTAR WAS ACTIVATED AND DIAGNOSED A SERIOUS TRANSMISSION ISSUE AND SCHEDULED TOWINT TO THE DEALER. THE CAR WAS TOWED TO THE DEALER ON MARCH 26 AND AS OF APRIL 15 THE CAR HAS NOT BEEN RETURNED TO ME.
Additional Notes:
NEW TOTALLY ELECTRONIC TRANSMISSION FELT STRANGE IN UPSHIFTING AND DOWNSHIFTING IMMEDIATELY AFTER PURCHASING VEHICLE AND WAS REPORTED TO CADILLAC IN THEIR CUSTOMER SATISFACTION SURVEY WITHIN A MONTH OF PURCHASE. AFTER FIVE MONTHS AND 1800 MILES, THE TRANSMISSION FAILED COMPLETELY. PRIOR TO COMPLETE FAILURE, THE DEALER WAS CONTACTED AND ASK ED IF THERE WERE ANY RECALL OR ISSUES WITH THE NEW TRANSMISSION AND HE INDICATED THERE WEREN'T ANY. THE FOLLOWING DAY, THE TRANSMISSION BECAME ERADICT ON AN INTERSTATE AT 70MPH AND WE WERE FORCED TO EXIST AND RETURN HOME ON LOCAL STREETS. THE CAR WOULD ONLY MOVE ABOUT 10MPH WITH THE ENGINE RACING UNTIL WE FINALLY DROVE THE 20 MILES TO OUT HOME. ONSTAR WAS ACTIVATED AND DIAGNOSED A SERIOUS TRANSMISSION ISSUE AND SCHEDULED TOWINT TO THE DEALER. THE CAR WAS TOWED TO THE DEALER ON MARCH 26 AND AS OF APRIL 15 THE CAR HAS NOT BEEN RETURNED TO ME.
Mfg Campaign: 11085124
Recall Date: Apr 15, 2018
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Barry Edzant
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury