Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2017 Cadillac XT5 vehicles manufactured April 16, 2016, to May 9, 2016, and 2017 GMC Acadia vehicles manufactured April 19, 2016, to April 22, 2016. The front brake calipers may have a torn or misaligned caliper piston seal which may allow brake fluid to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16096
Recall Date: Nov 4, 2016
Consumer Complaints
169 ComplaintsGeneral Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
BRAKE MASTER CYLINDER FAILURE - BRAKE FLUID ERROR MESSAGE APPEARED ON SCREEN AND OVER THE COURSE OF 24 HOURS THE BRAKES STOPPED WORKING. WHILE PUSHING THE PEDDLE COMPLETELY FLUSH TO THE FLOOR, THE VEHICLE HARDLY STOPPED. HAD THE CAR TOWED TO THE DEALERSHIP FOR REPAIR.
Corrective Action:
BRAKE MASTER CYLINDER FAILURE - BRAKE FLUID ERROR MESSAGE APPEARED ON SCREEN AND OVER THE COURSE OF 24 HOURS THE BRAKES STOPPED WORKING. WHILE PUSHING THE PEDDLE COMPLETELY FLUSH TO THE FLOOR, THE VEHICLE HARDLY STOPPED. HAD THE CAR TOWED TO THE DEALERSHIP FOR REPAIR.
Additional Notes:
BRAKE MASTER CYLINDER FAILURE - BRAKE FLUID ERROR MESSAGE APPEARED ON SCREEN AND OVER THE COURSE OF 24 HOURS THE BRAKES STOPPED WORKING. WHILE PUSHING THE PEDDLE COMPLETELY FLUSH TO THE FLOOR, THE VEHICLE HARDLY STOPPED. HAD THE CAR TOWED TO THE DEALERSHIP FOR REPAIR.
Mfg Campaign: 11080889
Recall Date: Mar 22, 2018
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE DRIVING 25 MPH, THE VEHICLE FAILED TO ACCELERATE AND THE CHECK ENGINE INDICATOR ILLUMINATED WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROADWAY AND THE VEHICLE STALLED. IN ADDITION, THE VEHICLE SHOOK WHILE THE CONTACT ATTEMPTED TO ACCELERATE. NORTH BAY CADILLAC IN ROSSLYN, NEW YORK WAS MADE AWARE OF THE FAILURE AND PERFORMED AN ENGINE CONTROL MODULE REPLACEMENT, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE DRIVING 25 MPH, THE VEHICLE FAILED TO ACCELERATE AND THE CHECK ENGINE INDICATOR ILLUMINATED WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROADWAY AND THE VEHICLE STALLED. IN ADDITION, THE VEHICLE SHOOK WHILE THE CONTACT ATTEMPTED TO ACCELERATE. NORTH BAY CADILLAC IN ROSSLYN, NEW YORK WAS MADE AWARE OF THE FAILURE AND PERFORMED AN ENGINE CONTROL MODULE REPLACEMENT, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE DRIVING 25 MPH, THE VEHICLE FAILED TO ACCELERATE AND THE CHECK ENGINE INDICATOR ILLUMINATED WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROADWAY AND THE VEHICLE STALLED. IN ADDITION, THE VEHICLE SHOOK WHILE THE CONTACT ATTEMPTED TO ACCELERATE. NORTH BAY CADILLAC IN ROSSLYN, NEW YORK WAS MADE AWARE OF THE FAILURE AND PERFORMED AN ENGINE CONTROL MODULE REPLACEMENT, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000.
Mfg Campaign: 11073956
Recall Date: Feb 20, 2018
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
MY CAR IS EQUIPPED WITH THE AUTO STOP FEATURE TO SAVE FUEL. I WORKS FINE BUT IS VERY UNSAFE ON HILLS HERE IN SEATTLE. TWO WEEKS AGO I WAS STOPPED AT A LIGHT ON A HILL AND THE ENGINE TURNED OFF. I HAD A FREE RIGHT SO I STEPPED ON THE GAS PEDAL, THERE WAS A DELAY BUT BEFORE I COULD TAKE MY FOOT OFF THE ACCELERATOR MY CAR LUNGED FORWARD IN THE INTERSECTION ALMOST STRIKING A PEDESTRIAN WHO WAS J WALKING. THE NEXT INCIDENT HAPPENED TODAY WHEN I WAS AT A 4 WAY STOP ON A HILL. THERE WAS A CAR ON MY LEFT THAT WAS WAITING FOR ME TO GO SINCE IT WAS MY TURN AND I STEPPED ON THE PEDAL AND THERE WAS A DELAY SO I PUSHED HARDER. THE OTHER CAR THOUGHT I WAS WAITING FOR THEM SO THEY WENT AND THEN MY CAR LUNGED FORWARD AND CAME WITHIN A FOOT OF HITTING THEM. THEY WERE NOT TOO HAPPY AND GAVE ME A WELL DESERVED FINGER GESTURE. I BELIEVE MY CAR MAY CAUSE AN ACCIDENT BECAUSE OF THIS. THE DEALER SAID THEY COULD NOT TURN OFF THE FEATURE. I CALLED THE CADILLAC COMPANY AND FILED A COMPLAINT BUT HAVE NOT HEARD FROM THEM. I WOULD LIKE TO HAVE THE FEATURE TURNED OFF. I KNOW ITS FOR GAS MILEAGE BUT I CAN AFFORD THE GAS.
Corrective Action:
MY CAR IS EQUIPPED WITH THE AUTO STOP FEATURE TO SAVE FUEL. I WORKS FINE BUT IS VERY UNSAFE ON HILLS HERE IN SEATTLE. TWO WEEKS AGO I WAS STOPPED AT A LIGHT ON A HILL AND THE ENGINE TURNED OFF. I HAD A FREE RIGHT SO I STEPPED ON THE GAS PEDAL, THERE WAS A DELAY BUT BEFORE I COULD TAKE MY FOOT OFF THE ACCELERATOR MY CAR LUNGED FORWARD IN THE INTERSECTION ALMOST STRIKING A PEDESTRIAN WHO WAS J WALKING. THE NEXT INCIDENT HAPPENED TODAY WHEN I WAS AT A 4 WAY STOP ON A HILL. THERE WAS A CAR ON MY LEFT THAT WAS WAITING FOR ME TO GO SINCE IT WAS MY TURN AND I STEPPED ON THE PEDAL AND THERE WAS A DELAY SO I PUSHED HARDER. THE OTHER CAR THOUGHT I WAS WAITING FOR THEM SO THEY WENT AND THEN MY CAR LUNGED FORWARD AND CAME WITHIN A FOOT OF HITTING THEM. THEY WERE NOT TOO HAPPY AND GAVE ME A WELL DESERVED FINGER GESTURE. I BELIEVE MY CAR MAY CAUSE AN ACCIDENT BECAUSE OF THIS. THE DEALER SAID THEY COULD NOT TURN OFF THE FEATURE. I CALLED THE CADILLAC COMPANY AND FILED A COMPLAINT BUT HAVE NOT HEARD FROM THEM. I WOULD LIKE TO HAVE THE FEATURE TURNED OFF. I KNOW ITS FOR GAS MILEAGE BUT I CAN AFFORD THE GAS.
Additional Notes:
MY CAR IS EQUIPPED WITH THE AUTO STOP FEATURE TO SAVE FUEL. I WORKS FINE BUT IS VERY UNSAFE ON HILLS HERE IN SEATTLE. TWO WEEKS AGO I WAS STOPPED AT A LIGHT ON A HILL AND THE ENGINE TURNED OFF. I HAD A FREE RIGHT SO I STEPPED ON THE GAS PEDAL, THERE WAS A DELAY BUT BEFORE I COULD TAKE MY FOOT OFF THE ACCELERATOR MY CAR LUNGED FORWARD IN THE INTERSECTION ALMOST STRIKING A PEDESTRIAN WHO WAS J WALKING. THE NEXT INCIDENT HAPPENED TODAY WHEN I WAS AT A 4 WAY STOP ON A HILL. THERE WAS A CAR ON MY LEFT THAT WAS WAITING FOR ME TO GO SINCE IT WAS MY TURN AND I STEPPED ON THE PEDAL AND THERE WAS A DELAY SO I PUSHED HARDER. THE OTHER CAR THOUGHT I WAS WAITING FOR THEM SO THEY WENT AND THEN MY CAR LUNGED FORWARD AND CAME WITHIN A FOOT OF HITTING THEM. THEY WERE NOT TOO HAPPY AND GAVE ME A WELL DESERVED FINGER GESTURE. I BELIEVE MY CAR MAY CAUSE AN ACCIDENT BECAUSE OF THIS. THE DEALER SAID THEY COULD NOT TURN OFF THE FEATURE. I CALLED THE CADILLAC COMPANY AND FILED A COMPLAINT BUT HAVE NOT HEARD FROM THEM. I WOULD LIKE TO HAVE THE FEATURE TURNED OFF. I KNOW ITS FOR GAS MILEAGE BUT I CAN AFFORD THE GAS.
Mfg Campaign: 11072901
Recall Date: Feb 14, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY WIFE AND I WENT FOR A RIDE WITH OUR LITTLE DOG WITH US, AND AS ALWAYS HE LIKES THE WINDOW DOWN SO HE CAN STICK HIS HEAD OUTSIDE. NO SOONER THAN WE HAD LOWERED THE ONE (1) WINDOW WE NOTICED AN EXTREME AMOUNT OF CABIN PRESSURE AND BUFFETING, TO THE POINT THAT IT CAUSED EXTREME INNER EAR PRESSURE AND PAIN. AT THIS TIME WE ALSO HAD THE SHADE COVER FOR THE PANORAMIC ROOF OPENED. WE CLOSED THE SHADE COVER TO SEE IF THAT WOULD HELP WITH THE WINDOW DOWN, BUT THE CABIN PRESSURE REMAINED. THE ONLY THING THAT SEEMED TO HELP WAS LOWERING AT LEAST A SECOND WINDOW IN THE REAR. AFTER THIS EXPERIENCE I CALLED SEWELL CADILLAC IN HOUSTON, TX WHERE WE LEASED THE VEHICLE AND I TALKED TO TWO (2) PEOPLE ABOUT THIS PROBLEM WHICH WE HAD NEVER EXPERIENCED IN ANY VEHICLE WE OWNED PRIOR TO THIS. I WAS TOLD THAT THE DEALERSHIP AND CADILLAC IS AWARE OF THE PROBLEM AND THAT THE PROBLEM WAS CREATED WHEN CADILLAC DESIGNED THIS AND PROBABLY OTHER VEHICLES AND SEALED THE DOORS AND THE COMPONENTS TO MAKE FOR A QUIET CABIN EXPERIENCE, AND NOT ALLOWING ANY AIR TO ESCAPE. THE PROBLEM I STATED IS WE WERE NEVER MADE AWARE OF THIS BY CADILLAC IN ANY LITERATURE WE HAD NOR DID ANYONE AT THE DEALERSHIP MAKE US AWARE PRIOR TO LEASING. AS I TOLD SEWELL CADILLAC REPRESENTATIVES I TALKED TO, WE NEVER EXPERIENCED THIS WITH ANY PAST VEHICLE AND IF WE HAD KNOWN AND HAD BEEN TOLD ABOUT THIS ISSUE, WE WOULD NEVER HAD LEASED THIS VEHICLE. I DID EXPLAIN THAT NOW WE CAN'T EVER LOWER A SINGLE WINDOW WITHOUT THE PRESSURE AND EXTREME PAIN AND DO NOT LIKE TO HAVE ADDITIONAL WINDOWS DOWN. WE BELIEVE WE WERE MISLED BY NOT INFORMING US OF A KNOWN ISSUE SO AS A CONSUMER WE COULD MAKE A DECISION IF IT IS SOMETHING WE COULD LIVE WITH, AND IN OUR CASE WE CAN'T. WE ALSO BELIEVE SINCE THEY WERE AWARE AND NEVER TOLD US ABOUT THIS ISSUE, THIS MAY BE CONSIDERED CONSUMER FRAUD.
Corrective Action:
MY WIFE AND I WENT FOR A RIDE WITH OUR LITTLE DOG WITH US, AND AS ALWAYS HE LIKES THE WINDOW DOWN SO HE CAN STICK HIS HEAD OUTSIDE. NO SOONER THAN WE HAD LOWERED THE ONE (1) WINDOW WE NOTICED AN EXTREME AMOUNT OF CABIN PRESSURE AND BUFFETING, TO THE POINT THAT IT CAUSED EXTREME INNER EAR PRESSURE AND PAIN. AT THIS TIME WE ALSO HAD THE SHADE COVER FOR THE PANORAMIC ROOF OPENED. WE CLOSED THE SHADE COVER TO SEE IF THAT WOULD HELP WITH THE WINDOW DOWN, BUT THE CABIN PRESSURE REMAINED. THE ONLY THING THAT SEEMED TO HELP WAS LOWERING AT LEAST A SECOND WINDOW IN THE REAR. AFTER THIS EXPERIENCE I CALLED SEWELL CADILLAC IN HOUSTON, TX WHERE WE LEASED THE VEHICLE AND I TALKED TO TWO (2) PEOPLE ABOUT THIS PROBLEM WHICH WE HAD NEVER EXPERIENCED IN ANY VEHICLE WE OWNED PRIOR TO THIS. I WAS TOLD THAT THE DEALERSHIP AND CADILLAC IS AWARE OF THE PROBLEM AND THAT THE PROBLEM WAS CREATED WHEN CADILLAC DESIGNED THIS AND PROBABLY OTHER VEHICLES AND SEALED THE DOORS AND THE COMPONENTS TO MAKE FOR A QUIET CABIN EXPERIENCE, AND NOT ALLOWING ANY AIR TO ESCAPE. THE PROBLEM I STATED IS WE WERE NEVER MADE AWARE OF THIS BY CADILLAC IN ANY LITERATURE WE HAD NOR DID ANYONE AT THE DEALERSHIP MAKE US AWARE PRIOR TO LEASING. AS I TOLD SEWELL CADILLAC REPRESENTATIVES I TALKED TO, WE NEVER EXPERIENCED THIS WITH ANY PAST VEHICLE AND IF WE HAD KNOWN AND HAD BEEN TOLD ABOUT THIS ISSUE, WE WOULD NEVER HAD LEASED THIS VEHICLE. I DID EXPLAIN THAT NOW WE CAN'T EVER LOWER A SINGLE WINDOW WITHOUT THE PRESSURE AND EXTREME PAIN AND DO NOT LIKE TO HAVE ADDITIONAL WINDOWS DOWN. WE BELIEVE WE WERE MISLED BY NOT INFORMING US OF A KNOWN ISSUE SO AS A CONSUMER WE COULD MAKE A DECISION IF IT IS SOMETHING WE COULD LIVE WITH, AND IN OUR CASE WE CAN'T. WE ALSO BELIEVE SINCE THEY WERE AWARE AND NEVER TOLD US ABOUT THIS ISSUE, THIS MAY BE CONSIDERED CONSUMER FRAUD.
Additional Notes:
MY WIFE AND I WENT FOR A RIDE WITH OUR LITTLE DOG WITH US, AND AS ALWAYS HE LIKES THE WINDOW DOWN SO HE CAN STICK HIS HEAD OUTSIDE. NO SOONER THAN WE HAD LOWERED THE ONE (1) WINDOW WE NOTICED AN EXTREME AMOUNT OF CABIN PRESSURE AND BUFFETING, TO THE POINT THAT IT CAUSED EXTREME INNER EAR PRESSURE AND PAIN. AT THIS TIME WE ALSO HAD THE SHADE COVER FOR THE PANORAMIC ROOF OPENED. WE CLOSED THE SHADE COVER TO SEE IF THAT WOULD HELP WITH THE WINDOW DOWN, BUT THE CABIN PRESSURE REMAINED. THE ONLY THING THAT SEEMED TO HELP WAS LOWERING AT LEAST A SECOND WINDOW IN THE REAR. AFTER THIS EXPERIENCE I CALLED SEWELL CADILLAC IN HOUSTON, TX WHERE WE LEASED THE VEHICLE AND I TALKED TO TWO (2) PEOPLE ABOUT THIS PROBLEM WHICH WE HAD NEVER EXPERIENCED IN ANY VEHICLE WE OWNED PRIOR TO THIS. I WAS TOLD THAT THE DEALERSHIP AND CADILLAC IS AWARE OF THE PROBLEM AND THAT THE PROBLEM WAS CREATED WHEN CADILLAC DESIGNED THIS AND PROBABLY OTHER VEHICLES AND SEALED THE DOORS AND THE COMPONENTS TO MAKE FOR A QUIET CABIN EXPERIENCE, AND NOT ALLOWING ANY AIR TO ESCAPE. THE PROBLEM I STATED IS WE WERE NEVER MADE AWARE OF THIS BY CADILLAC IN ANY LITERATURE WE HAD NOR DID ANYONE AT THE DEALERSHIP MAKE US AWARE PRIOR TO LEASING. AS I TOLD SEWELL CADILLAC REPRESENTATIVES I TALKED TO, WE NEVER EXPERIENCED THIS WITH ANY PAST VEHICLE AND IF WE HAD KNOWN AND HAD BEEN TOLD ABOUT THIS ISSUE, WE WOULD NEVER HAD LEASED THIS VEHICLE. I DID EXPLAIN THAT NOW WE CAN'T EVER LOWER A SINGLE WINDOW WITHOUT THE PRESSURE AND EXTREME PAIN AND DO NOT LIKE TO HAVE ADDITIONAL WINDOWS DOWN. WE BELIEVE WE WERE MISLED BY NOT INFORMING US OF A KNOWN ISSUE SO AS A CONSUMER WE COULD MAKE A DECISION IF IT IS SOMETHING WE COULD LIVE WITH, AND IN OUR CASE WE CAN'T. WE ALSO BELIEVE SINCE THEY WERE AWARE AND NEVER TOLD US ABOUT THIS ISSUE, THIS MAY BE CONSIDERED CONSUMER FRAUD.
Mfg Campaign: 11071918
Recall Date: Feb 9, 2018
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
BRAKES FAILED. COMING TO A STOP SIGN ON CR 13, BRAKE PEDAL WENT TO THE FLOOR. BRAKES DID NOT SLOW OR STOP THE CAR AT ALL. PUMPED THE BRAKES 3 OR 4 TIMES, NO BRAKING. WENT THRU STOP SIGN HITTING ANOTHER VEHICLE. AIR BAGS DID NOT DEPLOY. AUTOMATIC BRAKING SYSTEM DID NOT ACTIVATE. ESTIMATES I WAS 50 YARDS FROM THE STOP SIGN WHEN I FIRST APPLIED THE BRAKES, SPEED BETWEEN 20-30 MPH.
Corrective Action:
BRAKES FAILED. COMING TO A STOP SIGN ON CR 13, BRAKE PEDAL WENT TO THE FLOOR. BRAKES DID NOT SLOW OR STOP THE CAR AT ALL. PUMPED THE BRAKES 3 OR 4 TIMES, NO BRAKING. WENT THRU STOP SIGN HITTING ANOTHER VEHICLE. AIR BAGS DID NOT DEPLOY. AUTOMATIC BRAKING SYSTEM DID NOT ACTIVATE. ESTIMATES I WAS 50 YARDS FROM THE STOP SIGN WHEN I FIRST APPLIED THE BRAKES, SPEED BETWEEN 20-30 MPH.
Additional Notes:
BRAKES FAILED. COMING TO A STOP SIGN ON CR 13, BRAKE PEDAL WENT TO THE FLOOR. BRAKES DID NOT SLOW OR STOP THE CAR AT ALL. PUMPED THE BRAKES 3 OR 4 TIMES, NO BRAKING. WENT THRU STOP SIGN HITTING ANOTHER VEHICLE. AIR BAGS DID NOT DEPLOY. AUTOMATIC BRAKING SYSTEM DID NOT ACTIVATE. ESTIMATES I WAS 50 YARDS FROM THE STOP SIGN WHEN I FIRST APPLIED THE BRAKES, SPEED BETWEEN 20-30 MPH.
Mfg Campaign: 11056044
Recall Date: Dec 22, 2017
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ENGINE SHUTS OFF AT STOP LIGHT RESTART, STOPS AND RESTARTS OR IN GARAGE DOES SAME THING. WE SUBMITTED CONCERN TO DEALER STATES IT IS FACTORY SETTING. THIS IS A SAFETY CONCERN, SERIOUS.
Corrective Action:
ENGINE SHUTS OFF AT STOP LIGHT RESTART, STOPS AND RESTARTS OR IN GARAGE DOES SAME THING. WE SUBMITTED CONCERN TO DEALER STATES IT IS FACTORY SETTING. THIS IS A SAFETY CONCERN, SERIOUS.
Additional Notes:
ENGINE SHUTS OFF AT STOP LIGHT RESTART, STOPS AND RESTARTS OR IN GARAGE DOES SAME THING. WE SUBMITTED CONCERN TO DEALER STATES IT IS FACTORY SETTING. THIS IS A SAFETY CONCERN, SERIOUS.
Mfg Campaign: 11052671
Recall Date: Dec 5, 2017
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
AFTER A HARD RAIN OR CAR WASH, THE DOOR LOCKS ARE RENDERED NON FUNCTIONAL BY USE OF THE FOB , OUTSIDE DOOR HANDLE LOCK BUTTON AND AUTOMATICALLY LOCKING WHEN PUT IN DRIVE. ALL DOORS WILL NOT LOCK / UNLOCK WITH THE ENGINE "ON" OR "OFF". THIS HAS OCCURRED MULTIPLE TIMES AND IS REPEATABLE. CONDITION CLEARS UP IF CAR IS LEFT PARKED FOR 6+ HOURS. SIMILAR COMPLAINT OCCURRED BEFORE BUT W/O WATER. THE ISSUE WAS FIXED BY THE DEALER "REPROGRAMMING".
Corrective Action:
AFTER A HARD RAIN OR CAR WASH, THE DOOR LOCKS ARE RENDERED NON FUNCTIONAL BY USE OF THE FOB , OUTSIDE DOOR HANDLE LOCK BUTTON AND AUTOMATICALLY LOCKING WHEN PUT IN DRIVE. ALL DOORS WILL NOT LOCK / UNLOCK WITH THE ENGINE "ON" OR "OFF". THIS HAS OCCURRED MULTIPLE TIMES AND IS REPEATABLE. CONDITION CLEARS UP IF CAR IS LEFT PARKED FOR 6+ HOURS. SIMILAR COMPLAINT OCCURRED BEFORE BUT W/O WATER. THE ISSUE WAS FIXED BY THE DEALER "REPROGRAMMING".
Additional Notes:
AFTER A HARD RAIN OR CAR WASH, THE DOOR LOCKS ARE RENDERED NON FUNCTIONAL BY USE OF THE FOB , OUTSIDE DOOR HANDLE LOCK BUTTON AND AUTOMATICALLY LOCKING WHEN PUT IN DRIVE. ALL DOORS WILL NOT LOCK / UNLOCK WITH THE ENGINE "ON" OR "OFF". THIS HAS OCCURRED MULTIPLE TIMES AND IS REPEATABLE. CONDITION CLEARS UP IF CAR IS LEFT PARKED FOR 6+ HOURS. SIMILAR COMPLAINT OCCURRED BEFORE BUT W/O WATER. THE ISSUE WAS FIXED BY THE DEALER "REPROGRAMMING".
Mfg Campaign: 11035313
Recall Date: Oct 20, 2017
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY 2017 XT5 COMPLETELY SHUTDOWN ON MY ON SATURDAY, 10/7. I WAS AT A STOP LIGHT & WHEN I PRESSED THE ACCELERATOR, THE INSTRUMENT CLUSTER HAD A NUMBER OF LIGHTS COME ON & THE VEHICLE WAS VERY HARD TO ACCELERATE. I HAD TO PULL OVER IMMEDIATELY & THEN THE CAR SHUT DOWN. IT WAS COMPLETELY DEAD: THE HAZARD LIGHTS DID NOT WORK (VERY SCARY) & ONSTAR AND THE SOS BUTTON WOULD NOT CONNECT. AFTER ABOUT 5-10 MINUTES, ONSTAR WAS CONNECTED & I WAS TOLD NOT TO DRIVE THE VEHICLE DUE TO ENGINE & TRANSMISSION CODES. THE VEHICLE WAS TOWED THE DEALER BY ROADSIDE. ON MONDAY, THE DEALER PROVIDED ME WITH A LOANER WHILE THE DIAGNOSED THE VEHICLE. ON 10/11, WHEN I WENT TO PICK-UP THE VEHICLE, I WAS TOLD THE ISSUE WAS A 'LOGIC LOCK,' THE CAR WAS DRIVEN FOR 4 MILES & CONSIDERED FIXED. I REFUSED THE CAR AS WE NEED TO KNOW THE ROOT CAUSE. THE DEALER STILL HAS MY CAR AND HAS NOT CONTACTED CADILLAC YET. I AM STILL WAITING TO HEAR FROM THEM AND ALSO HAVE A CASE OPENED WITH CADILLAC CUSTOMER CARE, BUT THEY ARE LESS THAN HELPFUL. THE POOR CUSTOMER SERVICE IS ONE ISSUE, BUT THE GREATER ISSUE IS THE SAFETY OF MY CAR AND THE FACT THAT IT COMPLETELY DIED ON ME AND THE DEALER THINKS CLEARING SOME CODES WILL RESOLVE IT. PLEASE HELP. GOD FORBID THIS HAPPENS TO ME OR SOMEONE ELSE AGAIN. IT IS COMPLETELY UNSAFE.
Corrective Action:
MY 2017 XT5 COMPLETELY SHUTDOWN ON MY ON SATURDAY, 10/7. I WAS AT A STOP LIGHT & WHEN I PRESSED THE ACCELERATOR, THE INSTRUMENT CLUSTER HAD A NUMBER OF LIGHTS COME ON & THE VEHICLE WAS VERY HARD TO ACCELERATE. I HAD TO PULL OVER IMMEDIATELY & THEN THE CAR SHUT DOWN. IT WAS COMPLETELY DEAD: THE HAZARD LIGHTS DID NOT WORK (VERY SCARY) & ONSTAR AND THE SOS BUTTON WOULD NOT CONNECT. AFTER ABOUT 5-10 MINUTES, ONSTAR WAS CONNECTED & I WAS TOLD NOT TO DRIVE THE VEHICLE DUE TO ENGINE & TRANSMISSION CODES. THE VEHICLE WAS TOWED THE DEALER BY ROADSIDE. ON MONDAY, THE DEALER PROVIDED ME WITH A LOANER WHILE THE DIAGNOSED THE VEHICLE. ON 10/11, WHEN I WENT TO PICK-UP THE VEHICLE, I WAS TOLD THE ISSUE WAS A 'LOGIC LOCK,' THE CAR WAS DRIVEN FOR 4 MILES & CONSIDERED FIXED. I REFUSED THE CAR AS WE NEED TO KNOW THE ROOT CAUSE. THE DEALER STILL HAS MY CAR AND HAS NOT CONTACTED CADILLAC YET. I AM STILL WAITING TO HEAR FROM THEM AND ALSO HAVE A CASE OPENED WITH CADILLAC CUSTOMER CARE, BUT THEY ARE LESS THAN HELPFUL. THE POOR CUSTOMER SERVICE IS ONE ISSUE, BUT THE GREATER ISSUE IS THE SAFETY OF MY CAR AND THE FACT THAT IT COMPLETELY DIED ON ME AND THE DEALER THINKS CLEARING SOME CODES WILL RESOLVE IT. PLEASE HELP. GOD FORBID THIS HAPPENS TO ME OR SOMEONE ELSE AGAIN. IT IS COMPLETELY UNSAFE.
Additional Notes:
MY 2017 XT5 COMPLETELY SHUTDOWN ON MY ON SATURDAY, 10/7. I WAS AT A STOP LIGHT & WHEN I PRESSED THE ACCELERATOR, THE INSTRUMENT CLUSTER HAD A NUMBER OF LIGHTS COME ON & THE VEHICLE WAS VERY HARD TO ACCELERATE. I HAD TO PULL OVER IMMEDIATELY & THEN THE CAR SHUT DOWN. IT WAS COMPLETELY DEAD: THE HAZARD LIGHTS DID NOT WORK (VERY SCARY) & ONSTAR AND THE SOS BUTTON WOULD NOT CONNECT. AFTER ABOUT 5-10 MINUTES, ONSTAR WAS CONNECTED & I WAS TOLD NOT TO DRIVE THE VEHICLE DUE TO ENGINE & TRANSMISSION CODES. THE VEHICLE WAS TOWED THE DEALER BY ROADSIDE. ON MONDAY, THE DEALER PROVIDED ME WITH A LOANER WHILE THE DIAGNOSED THE VEHICLE. ON 10/11, WHEN I WENT TO PICK-UP THE VEHICLE, I WAS TOLD THE ISSUE WAS A 'LOGIC LOCK,' THE CAR WAS DRIVEN FOR 4 MILES & CONSIDERED FIXED. I REFUSED THE CAR AS WE NEED TO KNOW THE ROOT CAUSE. THE DEALER STILL HAS MY CAR AND HAS NOT CONTACTED CADILLAC YET. I AM STILL WAITING TO HEAR FROM THEM AND ALSO HAVE A CASE OPENED WITH CADILLAC CUSTOMER CARE, BUT THEY ARE LESS THAN HELPFUL. THE POOR CUSTOMER SERVICE IS ONE ISSUE, BUT THE GREATER ISSUE IS THE SAFETY OF MY CAR AND THE FACT THAT IT COMPLETELY DIED ON ME AND THE DEALER THINKS CLEARING SOME CODES WILL RESOLVE IT. PLEASE HELP. GOD FORBID THIS HAPPENS TO ME OR SOMEONE ELSE AGAIN. IT IS COMPLETELY UNSAFE.
Mfg Campaign: 11033273
Recall Date: Oct 13, 2017
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
MY 2017 XT5 COMPLETELY SHUTDOWN ON MY ON SATURDAY, 10/7. I WAS AT A STOP LIGHT & WHEN I PRESSED THE ACCELERATOR, THE INSTRUMENT CLUSTER HAD A NUMBER OF LIGHTS COME ON & THE VEHICLE WAS VERY HARD TO ACCELERATE. I HAD TO PULL OVER IMMEDIATELY & THEN THE CAR SHUT DOWN. IT WAS COMPLETELY DEAD: THE HAZARD LIGHTS DID NOT WORK (VERY SCARY) & ONSTAR AND THE SOS BUTTON WOULD NOT CONNECT. AFTER ABOUT 5-10 MINUTES, ONSTAR WAS CONNECTED & I WAS TOLD NOT TO DRIVE THE VEHICLE DUE TO ENGINE & TRANSMISSION CODES. THE VEHICLE WAS TOWED THE DEALER BY ROADSIDE. ON MONDAY, THE DEALER PROVIDED ME WITH A LOANER WHILE THE DIAGNOSED THE VEHICLE. ON 10/11, WHEN I WENT TO PICK-UP THE VEHICLE, I WAS TOLD THE ISSUE WAS A 'LOGIC LOCK,' THE CAR WAS DRIVEN FOR 4 MILES & CONSIDERED FIXED. I REFUSED THE CAR AS WE NEED TO KNOW THE ROOT CAUSE. THE DEALER STILL HAS MY CAR AND HAS NOT CONTACTED CADILLAC YET. I AM STILL WAITING TO HEAR FROM THEM AND ALSO HAVE A CASE OPENED WITH CADILLAC CUSTOMER CARE, BUT THEY ARE LESS THAN HELPFUL. THE POOR CUSTOMER SERVICE IS ONE ISSUE, BUT THE GREATER ISSUE IS THE SAFETY OF MY CAR AND THE FACT THAT IT COMPLETELY DIED ON ME AND THE DEALER THINKS CLEARING SOME CODES WILL RESOLVE IT. PLEASE HELP. GOD FORBID THIS HAPPENS TO ME OR SOMEONE ELSE AGAIN. IT IS COMPLETELY UNSAFE.
Corrective Action:
MY 2017 XT5 COMPLETELY SHUTDOWN ON MY ON SATURDAY, 10/7. I WAS AT A STOP LIGHT & WHEN I PRESSED THE ACCELERATOR, THE INSTRUMENT CLUSTER HAD A NUMBER OF LIGHTS COME ON & THE VEHICLE WAS VERY HARD TO ACCELERATE. I HAD TO PULL OVER IMMEDIATELY & THEN THE CAR SHUT DOWN. IT WAS COMPLETELY DEAD: THE HAZARD LIGHTS DID NOT WORK (VERY SCARY) & ONSTAR AND THE SOS BUTTON WOULD NOT CONNECT. AFTER ABOUT 5-10 MINUTES, ONSTAR WAS CONNECTED & I WAS TOLD NOT TO DRIVE THE VEHICLE DUE TO ENGINE & TRANSMISSION CODES. THE VEHICLE WAS TOWED THE DEALER BY ROADSIDE. ON MONDAY, THE DEALER PROVIDED ME WITH A LOANER WHILE THE DIAGNOSED THE VEHICLE. ON 10/11, WHEN I WENT TO PICK-UP THE VEHICLE, I WAS TOLD THE ISSUE WAS A 'LOGIC LOCK,' THE CAR WAS DRIVEN FOR 4 MILES & CONSIDERED FIXED. I REFUSED THE CAR AS WE NEED TO KNOW THE ROOT CAUSE. THE DEALER STILL HAS MY CAR AND HAS NOT CONTACTED CADILLAC YET. I AM STILL WAITING TO HEAR FROM THEM AND ALSO HAVE A CASE OPENED WITH CADILLAC CUSTOMER CARE, BUT THEY ARE LESS THAN HELPFUL. THE POOR CUSTOMER SERVICE IS ONE ISSUE, BUT THE GREATER ISSUE IS THE SAFETY OF MY CAR AND THE FACT THAT IT COMPLETELY DIED ON ME AND THE DEALER THINKS CLEARING SOME CODES WILL RESOLVE IT. PLEASE HELP. GOD FORBID THIS HAPPENS TO ME OR SOMEONE ELSE AGAIN. IT IS COMPLETELY UNSAFE.
Additional Notes:
MY 2017 XT5 COMPLETELY SHUTDOWN ON MY ON SATURDAY, 10/7. I WAS AT A STOP LIGHT & WHEN I PRESSED THE ACCELERATOR, THE INSTRUMENT CLUSTER HAD A NUMBER OF LIGHTS COME ON & THE VEHICLE WAS VERY HARD TO ACCELERATE. I HAD TO PULL OVER IMMEDIATELY & THEN THE CAR SHUT DOWN. IT WAS COMPLETELY DEAD: THE HAZARD LIGHTS DID NOT WORK (VERY SCARY) & ONSTAR AND THE SOS BUTTON WOULD NOT CONNECT. AFTER ABOUT 5-10 MINUTES, ONSTAR WAS CONNECTED & I WAS TOLD NOT TO DRIVE THE VEHICLE DUE TO ENGINE & TRANSMISSION CODES. THE VEHICLE WAS TOWED THE DEALER BY ROADSIDE. ON MONDAY, THE DEALER PROVIDED ME WITH A LOANER WHILE THE DIAGNOSED THE VEHICLE. ON 10/11, WHEN I WENT TO PICK-UP THE VEHICLE, I WAS TOLD THE ISSUE WAS A 'LOGIC LOCK,' THE CAR WAS DRIVEN FOR 4 MILES & CONSIDERED FIXED. I REFUSED THE CAR AS WE NEED TO KNOW THE ROOT CAUSE. THE DEALER STILL HAS MY CAR AND HAS NOT CONTACTED CADILLAC YET. I AM STILL WAITING TO HEAR FROM THEM AND ALSO HAVE A CASE OPENED WITH CADILLAC CUSTOMER CARE, BUT THEY ARE LESS THAN HELPFUL. THE POOR CUSTOMER SERVICE IS ONE ISSUE, BUT THE GREATER ISSUE IS THE SAFETY OF MY CAR AND THE FACT THAT IT COMPLETELY DIED ON ME AND THE DEALER THINKS CLEARING SOME CODES WILL RESOLVE IT. PLEASE HELP. GOD FORBID THIS HAPPENS TO ME OR SOMEONE ELSE AGAIN. IT IS COMPLETELY UNSAFE.
Mfg Campaign: 11033273
Recall Date: Oct 13, 2017
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
MY 2017 XT5 COMPLETELY SHUTDOWN ON MY ON SATURDAY, 10/7. I WAS AT A STOP LIGHT & WHEN I PRESSED THE ACCELERATOR, THE INSTRUMENT CLUSTER HAD A NUMBER OF LIGHTS COME ON & THE VEHICLE WAS VERY HARD TO ACCELERATE. I HAD TO PULL OVER IMMEDIATELY & THEN THE CAR SHUT DOWN. IT WAS COMPLETELY DEAD: THE HAZARD LIGHTS DID NOT WORK (VERY SCARY) & ONSTAR AND THE SOS BUTTON WOULD NOT CONNECT. AFTER ABOUT 5-10 MINUTES, ONSTAR WAS CONNECTED & I WAS TOLD NOT TO DRIVE THE VEHICLE DUE TO ENGINE & TRANSMISSION CODES. THE VEHICLE WAS TOWED THE DEALER BY ROADSIDE. ON MONDAY, THE DEALER PROVIDED ME WITH A LOANER WHILE THE DIAGNOSED THE VEHICLE. ON 10/11, WHEN I WENT TO PICK-UP THE VEHICLE, I WAS TOLD THE ISSUE WAS A 'LOGIC LOCK,' THE CAR WAS DRIVEN FOR 4 MILES & CONSIDERED FIXED. I REFUSED THE CAR AS WE NEED TO KNOW THE ROOT CAUSE. THE DEALER STILL HAS MY CAR AND HAS NOT CONTACTED CADILLAC YET. I AM STILL WAITING TO HEAR FROM THEM AND ALSO HAVE A CASE OPENED WITH CADILLAC CUSTOMER CARE, BUT THEY ARE LESS THAN HELPFUL. THE POOR CUSTOMER SERVICE IS ONE ISSUE, BUT THE GREATER ISSUE IS THE SAFETY OF MY CAR AND THE FACT THAT IT COMPLETELY DIED ON ME AND THE DEALER THINKS CLEARING SOME CODES WILL RESOLVE IT. PLEASE HELP. GOD FORBID THIS HAPPENS TO ME OR SOMEONE ELSE AGAIN. IT IS COMPLETELY UNSAFE.
Corrective Action:
MY 2017 XT5 COMPLETELY SHUTDOWN ON MY ON SATURDAY, 10/7. I WAS AT A STOP LIGHT & WHEN I PRESSED THE ACCELERATOR, THE INSTRUMENT CLUSTER HAD A NUMBER OF LIGHTS COME ON & THE VEHICLE WAS VERY HARD TO ACCELERATE. I HAD TO PULL OVER IMMEDIATELY & THEN THE CAR SHUT DOWN. IT WAS COMPLETELY DEAD: THE HAZARD LIGHTS DID NOT WORK (VERY SCARY) & ONSTAR AND THE SOS BUTTON WOULD NOT CONNECT. AFTER ABOUT 5-10 MINUTES, ONSTAR WAS CONNECTED & I WAS TOLD NOT TO DRIVE THE VEHICLE DUE TO ENGINE & TRANSMISSION CODES. THE VEHICLE WAS TOWED THE DEALER BY ROADSIDE. ON MONDAY, THE DEALER PROVIDED ME WITH A LOANER WHILE THE DIAGNOSED THE VEHICLE. ON 10/11, WHEN I WENT TO PICK-UP THE VEHICLE, I WAS TOLD THE ISSUE WAS A 'LOGIC LOCK,' THE CAR WAS DRIVEN FOR 4 MILES & CONSIDERED FIXED. I REFUSED THE CAR AS WE NEED TO KNOW THE ROOT CAUSE. THE DEALER STILL HAS MY CAR AND HAS NOT CONTACTED CADILLAC YET. I AM STILL WAITING TO HEAR FROM THEM AND ALSO HAVE A CASE OPENED WITH CADILLAC CUSTOMER CARE, BUT THEY ARE LESS THAN HELPFUL. THE POOR CUSTOMER SERVICE IS ONE ISSUE, BUT THE GREATER ISSUE IS THE SAFETY OF MY CAR AND THE FACT THAT IT COMPLETELY DIED ON ME AND THE DEALER THINKS CLEARING SOME CODES WILL RESOLVE IT. PLEASE HELP. GOD FORBID THIS HAPPENS TO ME OR SOMEONE ELSE AGAIN. IT IS COMPLETELY UNSAFE.
Additional Notes:
MY 2017 XT5 COMPLETELY SHUTDOWN ON MY ON SATURDAY, 10/7. I WAS AT A STOP LIGHT & WHEN I PRESSED THE ACCELERATOR, THE INSTRUMENT CLUSTER HAD A NUMBER OF LIGHTS COME ON & THE VEHICLE WAS VERY HARD TO ACCELERATE. I HAD TO PULL OVER IMMEDIATELY & THEN THE CAR SHUT DOWN. IT WAS COMPLETELY DEAD: THE HAZARD LIGHTS DID NOT WORK (VERY SCARY) & ONSTAR AND THE SOS BUTTON WOULD NOT CONNECT. AFTER ABOUT 5-10 MINUTES, ONSTAR WAS CONNECTED & I WAS TOLD NOT TO DRIVE THE VEHICLE DUE TO ENGINE & TRANSMISSION CODES. THE VEHICLE WAS TOWED THE DEALER BY ROADSIDE. ON MONDAY, THE DEALER PROVIDED ME WITH A LOANER WHILE THE DIAGNOSED THE VEHICLE. ON 10/11, WHEN I WENT TO PICK-UP THE VEHICLE, I WAS TOLD THE ISSUE WAS A 'LOGIC LOCK,' THE CAR WAS DRIVEN FOR 4 MILES & CONSIDERED FIXED. I REFUSED THE CAR AS WE NEED TO KNOW THE ROOT CAUSE. THE DEALER STILL HAS MY CAR AND HAS NOT CONTACTED CADILLAC YET. I AM STILL WAITING TO HEAR FROM THEM AND ALSO HAVE A CASE OPENED WITH CADILLAC CUSTOMER CARE, BUT THEY ARE LESS THAN HELPFUL. THE POOR CUSTOMER SERVICE IS ONE ISSUE, BUT THE GREATER ISSUE IS THE SAFETY OF MY CAR AND THE FACT THAT IT COMPLETELY DIED ON ME AND THE DEALER THINKS CLEARING SOME CODES WILL RESOLVE IT. PLEASE HELP. GOD FORBID THIS HAPPENS TO ME OR SOMEONE ELSE AGAIN. IT IS COMPLETELY UNSAFE.
Mfg Campaign: 11033273
Recall Date: Oct 13, 2017
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2017 CADILLAC XT5. CONSUMER WRITES IN REGARDS TO ELECTRICAL ISSUES WITH VEHICLE. *LD UPDATED 10/04/2017*JS
Corrective Action:
2017 CADILLAC XT5. CONSUMER WRITES IN REGARDS TO ELECTRICAL ISSUES WITH VEHICLE. *LD UPDATED 10/04/2017*JS
Additional Notes:
2017 CADILLAC XT5. CONSUMER WRITES IN REGARDS TO ELECTRICAL ISSUES WITH VEHICLE. *LD UPDATED 10/04/2017*JS
Mfg Campaign: 11032409
Recall Date: Oct 4, 2017
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Potential Consequences:
2017 CADILLAC XT5. CONSUMER WRITES IN REGARDS TO ELECTRICAL ISSUES WITH VEHICLE. *LD UPDATED 10/04/2017*JS
Corrective Action:
2017 CADILLAC XT5. CONSUMER WRITES IN REGARDS TO ELECTRICAL ISSUES WITH VEHICLE. *LD UPDATED 10/04/2017*JS
Additional Notes:
2017 CADILLAC XT5. CONSUMER WRITES IN REGARDS TO ELECTRICAL ISSUES WITH VEHICLE. *LD UPDATED 10/04/2017*JS
Mfg Campaign: 11032409
Recall Date: Oct 4, 2017
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
PURCHASED NEW XT5 IN FEB 2017, CURRENTLY 8300 MILES. AFTER STARTING MY VEHICLE AND SHIFTING INTO REVERSE, THE TRANSMISSION MAKES AN LOUD BANG AND LURCHES BACKWARD. THE FIRST TIME IT OCCUR IN MAY 2017 IT CAUGHT ME OFF-GUARD AND THE VEHICLE MOVED BACKWARDS ABOUT 3 FEET. SINCE THEN THIS HAS OCCURRED ABOUT 12 TIMES AND HAVE RETURNED THE VEHICLE TO THE DEALER FOR SERVICE, NO ISSUES FOUND OR REPEATED. RETURNED THE VEHICLE AGAIN 8/28/17 FOR SERVICE FOR THE SAME REASON. ALSO THE SUSPENSION IS VERY ROUGH, WHEELS FELL LIKE THEY ARE CONSTANTLY SHAKING, LARGE BUMPS IN THE ROAD CAUSE THE VEHICLE TO LOOSE TRACTION AND DEVIATE FROM LANE OF TRAVEL. STEERING MAKES A LOUD WHINING/CLICKING NOISE. STEERING WAS SERVICE IN JULY AND FOUND LOOSE MECHANICAL ITEM. 3 WEEKS LATER THE SAME NOISE HAS RETURNED. I BELIEVE THE WAY THE VEHICLE HANDLES BUMPS IN THE ROAD IS CAUSING THE STEERING ISSUE. DRIVING AROUND CURVES AND HITTING A BUMP OR DEPRESSION IN THE ROAD CAUSES THE VEHICLE TO SKIP ACROSS THE ROAD SURFACE AND MOMENTARILY LOOSE TRACTION AND STEERING CONTROL. DRIVING THE SAME XT5 LOANER CAR, DOES NOT HAVE THESE SUSPENSION ISSUES. ADDITIONALLY, THE AUDIO RANDOMLY STOPS WORKING, TURNING THE CAR OFF/ON ALLOWS AUDIO TO START WORKING AGAIN.
Corrective Action:
PURCHASED NEW XT5 IN FEB 2017, CURRENTLY 8300 MILES. AFTER STARTING MY VEHICLE AND SHIFTING INTO REVERSE, THE TRANSMISSION MAKES AN LOUD BANG AND LURCHES BACKWARD. THE FIRST TIME IT OCCUR IN MAY 2017 IT CAUGHT ME OFF-GUARD AND THE VEHICLE MOVED BACKWARDS ABOUT 3 FEET. SINCE THEN THIS HAS OCCURRED ABOUT 12 TIMES AND HAVE RETURNED THE VEHICLE TO THE DEALER FOR SERVICE, NO ISSUES FOUND OR REPEATED. RETURNED THE VEHICLE AGAIN 8/28/17 FOR SERVICE FOR THE SAME REASON. ALSO THE SUSPENSION IS VERY ROUGH, WHEELS FELL LIKE THEY ARE CONSTANTLY SHAKING, LARGE BUMPS IN THE ROAD CAUSE THE VEHICLE TO LOOSE TRACTION AND DEVIATE FROM LANE OF TRAVEL. STEERING MAKES A LOUD WHINING/CLICKING NOISE. STEERING WAS SERVICE IN JULY AND FOUND LOOSE MECHANICAL ITEM. 3 WEEKS LATER THE SAME NOISE HAS RETURNED. I BELIEVE THE WAY THE VEHICLE HANDLES BUMPS IN THE ROAD IS CAUSING THE STEERING ISSUE. DRIVING AROUND CURVES AND HITTING A BUMP OR DEPRESSION IN THE ROAD CAUSES THE VEHICLE TO SKIP ACROSS THE ROAD SURFACE AND MOMENTARILY LOOSE TRACTION AND STEERING CONTROL. DRIVING THE SAME XT5 LOANER CAR, DOES NOT HAVE THESE SUSPENSION ISSUES. ADDITIONALLY, THE AUDIO RANDOMLY STOPS WORKING, TURNING THE CAR OFF/ON ALLOWS AUDIO TO START WORKING AGAIN.
Additional Notes:
PURCHASED NEW XT5 IN FEB 2017, CURRENTLY 8300 MILES. AFTER STARTING MY VEHICLE AND SHIFTING INTO REVERSE, THE TRANSMISSION MAKES AN LOUD BANG AND LURCHES BACKWARD. THE FIRST TIME IT OCCUR IN MAY 2017 IT CAUGHT ME OFF-GUARD AND THE VEHICLE MOVED BACKWARDS ABOUT 3 FEET. SINCE THEN THIS HAS OCCURRED ABOUT 12 TIMES AND HAVE RETURNED THE VEHICLE TO THE DEALER FOR SERVICE, NO ISSUES FOUND OR REPEATED. RETURNED THE VEHICLE AGAIN 8/28/17 FOR SERVICE FOR THE SAME REASON. ALSO THE SUSPENSION IS VERY ROUGH, WHEELS FELL LIKE THEY ARE CONSTANTLY SHAKING, LARGE BUMPS IN THE ROAD CAUSE THE VEHICLE TO LOOSE TRACTION AND DEVIATE FROM LANE OF TRAVEL. STEERING MAKES A LOUD WHINING/CLICKING NOISE. STEERING WAS SERVICE IN JULY AND FOUND LOOSE MECHANICAL ITEM. 3 WEEKS LATER THE SAME NOISE HAS RETURNED. I BELIEVE THE WAY THE VEHICLE HANDLES BUMPS IN THE ROAD IS CAUSING THE STEERING ISSUE. DRIVING AROUND CURVES AND HITTING A BUMP OR DEPRESSION IN THE ROAD CAUSES THE VEHICLE TO SKIP ACROSS THE ROAD SURFACE AND MOMENTARILY LOOSE TRACTION AND STEERING CONTROL. DRIVING THE SAME XT5 LOANER CAR, DOES NOT HAVE THESE SUSPENSION ISSUES. ADDITIONALLY, THE AUDIO RANDOMLY STOPS WORKING, TURNING THE CAR OFF/ON ALLOWS AUDIO TO START WORKING AGAIN.
Mfg Campaign: 11020105
Recall Date: Aug 28, 2017
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
PURCHASED NEW XT5 IN FEB 2017, CURRENTLY 8300 MILES. AFTER STARTING MY VEHICLE AND SHIFTING INTO REVERSE, THE TRANSMISSION MAKES AN LOUD BANG AND LURCHES BACKWARD. THE FIRST TIME IT OCCUR IN MAY 2017 IT CAUGHT ME OFF-GUARD AND THE VEHICLE MOVED BACKWARDS ABOUT 3 FEET. SINCE THEN THIS HAS OCCURRED ABOUT 12 TIMES AND HAVE RETURNED THE VEHICLE TO THE DEALER FOR SERVICE, NO ISSUES FOUND OR REPEATED. RETURNED THE VEHICLE AGAIN 8/28/17 FOR SERVICE FOR THE SAME REASON. ALSO THE SUSPENSION IS VERY ROUGH, WHEELS FELL LIKE THEY ARE CONSTANTLY SHAKING, LARGE BUMPS IN THE ROAD CAUSE THE VEHICLE TO LOOSE TRACTION AND DEVIATE FROM LANE OF TRAVEL. STEERING MAKES A LOUD WHINING/CLICKING NOISE. STEERING WAS SERVICE IN JULY AND FOUND LOOSE MECHANICAL ITEM. 3 WEEKS LATER THE SAME NOISE HAS RETURNED. I BELIEVE THE WAY THE VEHICLE HANDLES BUMPS IN THE ROAD IS CAUSING THE STEERING ISSUE. DRIVING AROUND CURVES AND HITTING A BUMP OR DEPRESSION IN THE ROAD CAUSES THE VEHICLE TO SKIP ACROSS THE ROAD SURFACE AND MOMENTARILY LOOSE TRACTION AND STEERING CONTROL. DRIVING THE SAME XT5 LOANER CAR, DOES NOT HAVE THESE SUSPENSION ISSUES. ADDITIONALLY, THE AUDIO RANDOMLY STOPS WORKING, TURNING THE CAR OFF/ON ALLOWS AUDIO TO START WORKING AGAIN.
Corrective Action:
PURCHASED NEW XT5 IN FEB 2017, CURRENTLY 8300 MILES. AFTER STARTING MY VEHICLE AND SHIFTING INTO REVERSE, THE TRANSMISSION MAKES AN LOUD BANG AND LURCHES BACKWARD. THE FIRST TIME IT OCCUR IN MAY 2017 IT CAUGHT ME OFF-GUARD AND THE VEHICLE MOVED BACKWARDS ABOUT 3 FEET. SINCE THEN THIS HAS OCCURRED ABOUT 12 TIMES AND HAVE RETURNED THE VEHICLE TO THE DEALER FOR SERVICE, NO ISSUES FOUND OR REPEATED. RETURNED THE VEHICLE AGAIN 8/28/17 FOR SERVICE FOR THE SAME REASON. ALSO THE SUSPENSION IS VERY ROUGH, WHEELS FELL LIKE THEY ARE CONSTANTLY SHAKING, LARGE BUMPS IN THE ROAD CAUSE THE VEHICLE TO LOOSE TRACTION AND DEVIATE FROM LANE OF TRAVEL. STEERING MAKES A LOUD WHINING/CLICKING NOISE. STEERING WAS SERVICE IN JULY AND FOUND LOOSE MECHANICAL ITEM. 3 WEEKS LATER THE SAME NOISE HAS RETURNED. I BELIEVE THE WAY THE VEHICLE HANDLES BUMPS IN THE ROAD IS CAUSING THE STEERING ISSUE. DRIVING AROUND CURVES AND HITTING A BUMP OR DEPRESSION IN THE ROAD CAUSES THE VEHICLE TO SKIP ACROSS THE ROAD SURFACE AND MOMENTARILY LOOSE TRACTION AND STEERING CONTROL. DRIVING THE SAME XT5 LOANER CAR, DOES NOT HAVE THESE SUSPENSION ISSUES. ADDITIONALLY, THE AUDIO RANDOMLY STOPS WORKING, TURNING THE CAR OFF/ON ALLOWS AUDIO TO START WORKING AGAIN.
Additional Notes:
PURCHASED NEW XT5 IN FEB 2017, CURRENTLY 8300 MILES. AFTER STARTING MY VEHICLE AND SHIFTING INTO REVERSE, THE TRANSMISSION MAKES AN LOUD BANG AND LURCHES BACKWARD. THE FIRST TIME IT OCCUR IN MAY 2017 IT CAUGHT ME OFF-GUARD AND THE VEHICLE MOVED BACKWARDS ABOUT 3 FEET. SINCE THEN THIS HAS OCCURRED ABOUT 12 TIMES AND HAVE RETURNED THE VEHICLE TO THE DEALER FOR SERVICE, NO ISSUES FOUND OR REPEATED. RETURNED THE VEHICLE AGAIN 8/28/17 FOR SERVICE FOR THE SAME REASON. ALSO THE SUSPENSION IS VERY ROUGH, WHEELS FELL LIKE THEY ARE CONSTANTLY SHAKING, LARGE BUMPS IN THE ROAD CAUSE THE VEHICLE TO LOOSE TRACTION AND DEVIATE FROM LANE OF TRAVEL. STEERING MAKES A LOUD WHINING/CLICKING NOISE. STEERING WAS SERVICE IN JULY AND FOUND LOOSE MECHANICAL ITEM. 3 WEEKS LATER THE SAME NOISE HAS RETURNED. I BELIEVE THE WAY THE VEHICLE HANDLES BUMPS IN THE ROAD IS CAUSING THE STEERING ISSUE. DRIVING AROUND CURVES AND HITTING A BUMP OR DEPRESSION IN THE ROAD CAUSES THE VEHICLE TO SKIP ACROSS THE ROAD SURFACE AND MOMENTARILY LOOSE TRACTION AND STEERING CONTROL. DRIVING THE SAME XT5 LOANER CAR, DOES NOT HAVE THESE SUSPENSION ISSUES. ADDITIONALLY, THE AUDIO RANDOMLY STOPS WORKING, TURNING THE CAR OFF/ON ALLOWS AUDIO TO START WORKING AGAIN.
Mfg Campaign: 11020105
Recall Date: Aug 28, 2017
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
PURCHASED NEW XT5 IN FEB 2017, CURRENTLY 8300 MILES. AFTER STARTING MY VEHICLE AND SHIFTING INTO REVERSE, THE TRANSMISSION MAKES AN LOUD BANG AND LURCHES BACKWARD. THE FIRST TIME IT OCCUR IN MAY 2017 IT CAUGHT ME OFF-GUARD AND THE VEHICLE MOVED BACKWARDS ABOUT 3 FEET. SINCE THEN THIS HAS OCCURRED ABOUT 12 TIMES AND HAVE RETURNED THE VEHICLE TO THE DEALER FOR SERVICE, NO ISSUES FOUND OR REPEATED. RETURNED THE VEHICLE AGAIN 8/28/17 FOR SERVICE FOR THE SAME REASON. ALSO THE SUSPENSION IS VERY ROUGH, WHEELS FELL LIKE THEY ARE CONSTANTLY SHAKING, LARGE BUMPS IN THE ROAD CAUSE THE VEHICLE TO LOOSE TRACTION AND DEVIATE FROM LANE OF TRAVEL. STEERING MAKES A LOUD WHINING/CLICKING NOISE. STEERING WAS SERVICE IN JULY AND FOUND LOOSE MECHANICAL ITEM. 3 WEEKS LATER THE SAME NOISE HAS RETURNED. I BELIEVE THE WAY THE VEHICLE HANDLES BUMPS IN THE ROAD IS CAUSING THE STEERING ISSUE. DRIVING AROUND CURVES AND HITTING A BUMP OR DEPRESSION IN THE ROAD CAUSES THE VEHICLE TO SKIP ACROSS THE ROAD SURFACE AND MOMENTARILY LOOSE TRACTION AND STEERING CONTROL. DRIVING THE SAME XT5 LOANER CAR, DOES NOT HAVE THESE SUSPENSION ISSUES. ADDITIONALLY, THE AUDIO RANDOMLY STOPS WORKING, TURNING THE CAR OFF/ON ALLOWS AUDIO TO START WORKING AGAIN.
Corrective Action:
PURCHASED NEW XT5 IN FEB 2017, CURRENTLY 8300 MILES. AFTER STARTING MY VEHICLE AND SHIFTING INTO REVERSE, THE TRANSMISSION MAKES AN LOUD BANG AND LURCHES BACKWARD. THE FIRST TIME IT OCCUR IN MAY 2017 IT CAUGHT ME OFF-GUARD AND THE VEHICLE MOVED BACKWARDS ABOUT 3 FEET. SINCE THEN THIS HAS OCCURRED ABOUT 12 TIMES AND HAVE RETURNED THE VEHICLE TO THE DEALER FOR SERVICE, NO ISSUES FOUND OR REPEATED. RETURNED THE VEHICLE AGAIN 8/28/17 FOR SERVICE FOR THE SAME REASON. ALSO THE SUSPENSION IS VERY ROUGH, WHEELS FELL LIKE THEY ARE CONSTANTLY SHAKING, LARGE BUMPS IN THE ROAD CAUSE THE VEHICLE TO LOOSE TRACTION AND DEVIATE FROM LANE OF TRAVEL. STEERING MAKES A LOUD WHINING/CLICKING NOISE. STEERING WAS SERVICE IN JULY AND FOUND LOOSE MECHANICAL ITEM. 3 WEEKS LATER THE SAME NOISE HAS RETURNED. I BELIEVE THE WAY THE VEHICLE HANDLES BUMPS IN THE ROAD IS CAUSING THE STEERING ISSUE. DRIVING AROUND CURVES AND HITTING A BUMP OR DEPRESSION IN THE ROAD CAUSES THE VEHICLE TO SKIP ACROSS THE ROAD SURFACE AND MOMENTARILY LOOSE TRACTION AND STEERING CONTROL. DRIVING THE SAME XT5 LOANER CAR, DOES NOT HAVE THESE SUSPENSION ISSUES. ADDITIONALLY, THE AUDIO RANDOMLY STOPS WORKING, TURNING THE CAR OFF/ON ALLOWS AUDIO TO START WORKING AGAIN.
Additional Notes:
PURCHASED NEW XT5 IN FEB 2017, CURRENTLY 8300 MILES. AFTER STARTING MY VEHICLE AND SHIFTING INTO REVERSE, THE TRANSMISSION MAKES AN LOUD BANG AND LURCHES BACKWARD. THE FIRST TIME IT OCCUR IN MAY 2017 IT CAUGHT ME OFF-GUARD AND THE VEHICLE MOVED BACKWARDS ABOUT 3 FEET. SINCE THEN THIS HAS OCCURRED ABOUT 12 TIMES AND HAVE RETURNED THE VEHICLE TO THE DEALER FOR SERVICE, NO ISSUES FOUND OR REPEATED. RETURNED THE VEHICLE AGAIN 8/28/17 FOR SERVICE FOR THE SAME REASON. ALSO THE SUSPENSION IS VERY ROUGH, WHEELS FELL LIKE THEY ARE CONSTANTLY SHAKING, LARGE BUMPS IN THE ROAD CAUSE THE VEHICLE TO LOOSE TRACTION AND DEVIATE FROM LANE OF TRAVEL. STEERING MAKES A LOUD WHINING/CLICKING NOISE. STEERING WAS SERVICE IN JULY AND FOUND LOOSE MECHANICAL ITEM. 3 WEEKS LATER THE SAME NOISE HAS RETURNED. I BELIEVE THE WAY THE VEHICLE HANDLES BUMPS IN THE ROAD IS CAUSING THE STEERING ISSUE. DRIVING AROUND CURVES AND HITTING A BUMP OR DEPRESSION IN THE ROAD CAUSES THE VEHICLE TO SKIP ACROSS THE ROAD SURFACE AND MOMENTARILY LOOSE TRACTION AND STEERING CONTROL. DRIVING THE SAME XT5 LOANER CAR, DOES NOT HAVE THESE SUSPENSION ISSUES. ADDITIONALLY, THE AUDIO RANDOMLY STOPS WORKING, TURNING THE CAR OFF/ON ALLOWS AUDIO TO START WORKING AGAIN.
Mfg Campaign: 11020105
Recall Date: Aug 28, 2017
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE WASHING THE VEHICLE IN THE DRIVEWAY, THE CONTACT NOTICED THAT THE INTERIOR OF THE PASSENGER SIDE HEADLIGHT ASSEMBLY WAS CLOUDY. THE VEHICLE WAS TAKEN TO THE DEALER (INGERSOLL AUTO CADILLAC IN DANBURY, CONNECTICUT) WHO STATED THAT THERE WAS NO FAILURE AND THE VEHICLE WAS DESIGNED THAT WAY. THE DEALER FURTHER STATED THAT THE HEADLIGHT ASSEMBLY WOULD EVENTUALLY DRY OUT WITH THE HEAT FROM THE HEAD LAMP. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 2,699.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE WASHING THE VEHICLE IN THE DRIVEWAY, THE CONTACT NOTICED THAT THE INTERIOR OF THE PASSENGER SIDE HEADLIGHT ASSEMBLY WAS CLOUDY. THE VEHICLE WAS TAKEN TO THE DEALER (INGERSOLL AUTO CADILLAC IN DANBURY, CONNECTICUT) WHO STATED THAT THERE WAS NO FAILURE AND THE VEHICLE WAS DESIGNED THAT WAY. THE DEALER FURTHER STATED THAT THE HEADLIGHT ASSEMBLY WOULD EVENTUALLY DRY OUT WITH THE HEAT FROM THE HEAD LAMP. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 2,699.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE WASHING THE VEHICLE IN THE DRIVEWAY, THE CONTACT NOTICED THAT THE INTERIOR OF THE PASSENGER SIDE HEADLIGHT ASSEMBLY WAS CLOUDY. THE VEHICLE WAS TAKEN TO THE DEALER (INGERSOLL AUTO CADILLAC IN DANBURY, CONNECTICUT) WHO STATED THAT THERE WAS NO FAILURE AND THE VEHICLE WAS DESIGNED THAT WAY. THE DEALER FURTHER STATED THAT THE HEADLIGHT ASSEMBLY WOULD EVENTUALLY DRY OUT WITH THE HEAT FROM THE HEAD LAMP. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 2,699.
Mfg Campaign: 11019102
Recall Date: Aug 23, 2017
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE DRIVING APPROXIMATELY 10 MPH IN REVERSE WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE INDEPENDENTLY ACCELERATED. THERE WERE WARNING INDICATORS ILLUMINATED. THE CONTACT HAD TO ENGAGE THE PARKING BRAKE TO STOP THE VEHICLE. AN UNKNOWN DEALER WAS CONTACTED, BUT NO APPOINTMENT WAS SCHEDULED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,000. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE DRIVING APPROXIMATELY 10 MPH IN REVERSE WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE INDEPENDENTLY ACCELERATED. THERE WERE WARNING INDICATORS ILLUMINATED. THE CONTACT HAD TO ENGAGE THE PARKING BRAKE TO STOP THE VEHICLE. AN UNKNOWN DEALER WAS CONTACTED, BUT NO APPOINTMENT WAS SCHEDULED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,000. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE DRIVING APPROXIMATELY 10 MPH IN REVERSE WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE INDEPENDENTLY ACCELERATED. THERE WERE WARNING INDICATORS ILLUMINATED. THE CONTACT HAD TO ENGAGE THE PARKING BRAKE TO STOP THE VEHICLE. AN UNKNOWN DEALER WAS CONTACTED, BUT NO APPOINTMENT WAS SCHEDULED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,000. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11016488
Recall Date: Aug 21, 2017
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING 30MPH ON CITY STREET ENGINE MADE LOUD ROARING NOISE AND DRAMATICALLY SLOWED ITSELF DOWN TO ALMOST A STOP AS IF I SLAMMED ON BRAKES. I HAD VEHICLE(1715 MILEAGE) TOWED TO DEALERSHIP. THEY KEPT IT 2 DAYS AND TOLD ME NOTHING WAS WRONG. I PICKED UP CAR AND WHILE DRIVING HOME THE ENGINE MADE LOUD NOISE AND DRAMATICALLY SLOWED DOWN ONCE AGAIN. THE NEXT DAY I TOOK MY CAR TO ANOTHER DEALERSHIP HOPING THEY COULD REPAIR VEHICLE. THEY KEPT CAR FOR 14 DAYS AND TOLD ME THEY COULD NOT DUPLICATE CONCERN AND DID NOT REPAIR. SO I PICKED UP CAR HOPING IT WOULD NOT HAPPEN AGAIN. IT DID HAPPEN 3 MORE TIMES. ONE INCIDENT HAPPENED WHILE DRIVING THROUGH INTERSECTION ON CITY STREET ENGINE MADE LOUD ROARING NOISE AND ABRUPTLY SLOWED ITSELF DOWN TO ALMOST A STOP. BUT IN THIS INSTANCE WHEN I STEPPED ON ACCELERATOR TO DRIVE FORWARD TO GET OUT OF INTERSECTION THE CAR WOULD NOT MOVE,IT FROZE . LUCKILY I DID NOT GET HIT IN THE BACK. I WAITED, TURNED CAR OFF, AND THEN TURNED IT ON. I WAS ABLE TO DRIVE HOME. I TOOK CAR BACK TO DEALERSHIP ON 7/19/17 EXPLAINING THE CAR WAS UNSAFE SINCE THESE PROBLEMS ARE ERRATIC AND I COULD GET HIT IN THE BACK WHEN THE VEHICLE SLOWS DOWN TO A STOP IN THE MIDDLE OF TRAFFIC. THEY KEPT CAR FOR 9 DAYS CALLED AND TOLD ME THEY COULD NOT FIND PROBLEM SO THEY WANTED THEIR LOANER BACK. I WAS AFRAID TO DRIVE CAR BACK HOME SO THE DEALER DELIVERED CAR TO MY HOUSE AND TOOK BACK LOANER ON 7/28/17. IT HAS BEEN IN MY GARAGE SINCE THEN SINCE I FEAR FOR MY SAFETY AND MY FAMILY AND WILL NOT DRIVE CAR FEARING I'LL GET HIT WHILE DRIVING IF THE VEHICLE MALFUNCTIONS AGAIN. I NEVER GET A WARNING OF ANY SORT BEFORE IT HAPPENS. AFTER IT HAPPENS AND I TURN THE CAR OFF AND ON AGAIN THE VEHICLE SEEMS PERFECT. BUT I NEVER KNOW WHEN IT WILL BREAK AGAIN SINCE IT IS ERRATIC. IT IS DEFINITELY A SAFETY HAZARD.
Corrective Action:
WHILE DRIVING 30MPH ON CITY STREET ENGINE MADE LOUD ROARING NOISE AND DRAMATICALLY SLOWED ITSELF DOWN TO ALMOST A STOP AS IF I SLAMMED ON BRAKES. I HAD VEHICLE(1715 MILEAGE) TOWED TO DEALERSHIP. THEY KEPT IT 2 DAYS AND TOLD ME NOTHING WAS WRONG. I PICKED UP CAR AND WHILE DRIVING HOME THE ENGINE MADE LOUD NOISE AND DRAMATICALLY SLOWED DOWN ONCE AGAIN. THE NEXT DAY I TOOK MY CAR TO ANOTHER DEALERSHIP HOPING THEY COULD REPAIR VEHICLE. THEY KEPT CAR FOR 14 DAYS AND TOLD ME THEY COULD NOT DUPLICATE CONCERN AND DID NOT REPAIR. SO I PICKED UP CAR HOPING IT WOULD NOT HAPPEN AGAIN. IT DID HAPPEN 3 MORE TIMES. ONE INCIDENT HAPPENED WHILE DRIVING THROUGH INTERSECTION ON CITY STREET ENGINE MADE LOUD ROARING NOISE AND ABRUPTLY SLOWED ITSELF DOWN TO ALMOST A STOP. BUT IN THIS INSTANCE WHEN I STEPPED ON ACCELERATOR TO DRIVE FORWARD TO GET OUT OF INTERSECTION THE CAR WOULD NOT MOVE,IT FROZE . LUCKILY I DID NOT GET HIT IN THE BACK. I WAITED, TURNED CAR OFF, AND THEN TURNED IT ON. I WAS ABLE TO DRIVE HOME. I TOOK CAR BACK TO DEALERSHIP ON 7/19/17 EXPLAINING THE CAR WAS UNSAFE SINCE THESE PROBLEMS ARE ERRATIC AND I COULD GET HIT IN THE BACK WHEN THE VEHICLE SLOWS DOWN TO A STOP IN THE MIDDLE OF TRAFFIC. THEY KEPT CAR FOR 9 DAYS CALLED AND TOLD ME THEY COULD NOT FIND PROBLEM SO THEY WANTED THEIR LOANER BACK. I WAS AFRAID TO DRIVE CAR BACK HOME SO THE DEALER DELIVERED CAR TO MY HOUSE AND TOOK BACK LOANER ON 7/28/17. IT HAS BEEN IN MY GARAGE SINCE THEN SINCE I FEAR FOR MY SAFETY AND MY FAMILY AND WILL NOT DRIVE CAR FEARING I'LL GET HIT WHILE DRIVING IF THE VEHICLE MALFUNCTIONS AGAIN. I NEVER GET A WARNING OF ANY SORT BEFORE IT HAPPENS. AFTER IT HAPPENS AND I TURN THE CAR OFF AND ON AGAIN THE VEHICLE SEEMS PERFECT. BUT I NEVER KNOW WHEN IT WILL BREAK AGAIN SINCE IT IS ERRATIC. IT IS DEFINITELY A SAFETY HAZARD.
Additional Notes:
WHILE DRIVING 30MPH ON CITY STREET ENGINE MADE LOUD ROARING NOISE AND DRAMATICALLY SLOWED ITSELF DOWN TO ALMOST A STOP AS IF I SLAMMED ON BRAKES. I HAD VEHICLE(1715 MILEAGE) TOWED TO DEALERSHIP. THEY KEPT IT 2 DAYS AND TOLD ME NOTHING WAS WRONG. I PICKED UP CAR AND WHILE DRIVING HOME THE ENGINE MADE LOUD NOISE AND DRAMATICALLY SLOWED DOWN ONCE AGAIN. THE NEXT DAY I TOOK MY CAR TO ANOTHER DEALERSHIP HOPING THEY COULD REPAIR VEHICLE. THEY KEPT CAR FOR 14 DAYS AND TOLD ME THEY COULD NOT DUPLICATE CONCERN AND DID NOT REPAIR. SO I PICKED UP CAR HOPING IT WOULD NOT HAPPEN AGAIN. IT DID HAPPEN 3 MORE TIMES. ONE INCIDENT HAPPENED WHILE DRIVING THROUGH INTERSECTION ON CITY STREET ENGINE MADE LOUD ROARING NOISE AND ABRUPTLY SLOWED ITSELF DOWN TO ALMOST A STOP. BUT IN THIS INSTANCE WHEN I STEPPED ON ACCELERATOR TO DRIVE FORWARD TO GET OUT OF INTERSECTION THE CAR WOULD NOT MOVE,IT FROZE . LUCKILY I DID NOT GET HIT IN THE BACK. I WAITED, TURNED CAR OFF, AND THEN TURNED IT ON. I WAS ABLE TO DRIVE HOME. I TOOK CAR BACK TO DEALERSHIP ON 7/19/17 EXPLAINING THE CAR WAS UNSAFE SINCE THESE PROBLEMS ARE ERRATIC AND I COULD GET HIT IN THE BACK WHEN THE VEHICLE SLOWS DOWN TO A STOP IN THE MIDDLE OF TRAFFIC. THEY KEPT CAR FOR 9 DAYS CALLED AND TOLD ME THEY COULD NOT FIND PROBLEM SO THEY WANTED THEIR LOANER BACK. I WAS AFRAID TO DRIVE CAR BACK HOME SO THE DEALER DELIVERED CAR TO MY HOUSE AND TOOK BACK LOANER ON 7/28/17. IT HAS BEEN IN MY GARAGE SINCE THEN SINCE I FEAR FOR MY SAFETY AND MY FAMILY AND WILL NOT DRIVE CAR FEARING I'LL GET HIT WHILE DRIVING IF THE VEHICLE MALFUNCTIONS AGAIN. I NEVER GET A WARNING OF ANY SORT BEFORE IT HAPPENS. AFTER IT HAPPENS AND I TURN THE CAR OFF AND ON AGAIN THE VEHICLE SEEMS PERFECT. BUT I NEVER KNOW WHEN IT WILL BREAK AGAIN SINCE IT IS ERRATIC. IT IS DEFINITELY A SAFETY HAZARD.
Mfg Campaign: 11014060
Recall Date: Aug 9, 2017
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE DRIVING 30MPH ON CITY STREET ENGINE MADE LOUD ROARING NOISE AND DRAMATICALLY SLOWED ITSELF DOWN TO ALMOST A STOP AS IF I SLAMMED ON BRAKES. I HAD VEHICLE(1715 MILEAGE) TOWED TO DEALERSHIP. THEY KEPT IT 2 DAYS AND TOLD ME NOTHING WAS WRONG. I PICKED UP CAR AND WHILE DRIVING HOME THE ENGINE MADE LOUD NOISE AND DRAMATICALLY SLOWED DOWN ONCE AGAIN. THE NEXT DAY I TOOK MY CAR TO ANOTHER DEALERSHIP HOPING THEY COULD REPAIR VEHICLE. THEY KEPT CAR FOR 14 DAYS AND TOLD ME THEY COULD NOT DUPLICATE CONCERN AND DID NOT REPAIR. SO I PICKED UP CAR HOPING IT WOULD NOT HAPPEN AGAIN. IT DID HAPPEN 3 MORE TIMES. ONE INCIDENT HAPPENED WHILE DRIVING THROUGH INTERSECTION ON CITY STREET ENGINE MADE LOUD ROARING NOISE AND ABRUPTLY SLOWED ITSELF DOWN TO ALMOST A STOP. BUT IN THIS INSTANCE WHEN I STEPPED ON ACCELERATOR TO DRIVE FORWARD TO GET OUT OF INTERSECTION THE CAR WOULD NOT MOVE,IT FROZE . LUCKILY I DID NOT GET HIT IN THE BACK. I WAITED, TURNED CAR OFF, AND THEN TURNED IT ON. I WAS ABLE TO DRIVE HOME. I TOOK CAR BACK TO DEALERSHIP ON 7/19/17 EXPLAINING THE CAR WAS UNSAFE SINCE THESE PROBLEMS ARE ERRATIC AND I COULD GET HIT IN THE BACK WHEN THE VEHICLE SLOWS DOWN TO A STOP IN THE MIDDLE OF TRAFFIC. THEY KEPT CAR FOR 9 DAYS CALLED AND TOLD ME THEY COULD NOT FIND PROBLEM SO THEY WANTED THEIR LOANER BACK. I WAS AFRAID TO DRIVE CAR BACK HOME SO THE DEALER DELIVERED CAR TO MY HOUSE AND TOOK BACK LOANER ON 7/28/17. IT HAS BEEN IN MY GARAGE SINCE THEN SINCE I FEAR FOR MY SAFETY AND MY FAMILY AND WILL NOT DRIVE CAR FEARING I'LL GET HIT WHILE DRIVING IF THE VEHICLE MALFUNCTIONS AGAIN. I NEVER GET A WARNING OF ANY SORT BEFORE IT HAPPENS. AFTER IT HAPPENS AND I TURN THE CAR OFF AND ON AGAIN THE VEHICLE SEEMS PERFECT. BUT I NEVER KNOW WHEN IT WILL BREAK AGAIN SINCE IT IS ERRATIC. IT IS DEFINITELY A SAFETY HAZARD.
Corrective Action:
WHILE DRIVING 30MPH ON CITY STREET ENGINE MADE LOUD ROARING NOISE AND DRAMATICALLY SLOWED ITSELF DOWN TO ALMOST A STOP AS IF I SLAMMED ON BRAKES. I HAD VEHICLE(1715 MILEAGE) TOWED TO DEALERSHIP. THEY KEPT IT 2 DAYS AND TOLD ME NOTHING WAS WRONG. I PICKED UP CAR AND WHILE DRIVING HOME THE ENGINE MADE LOUD NOISE AND DRAMATICALLY SLOWED DOWN ONCE AGAIN. THE NEXT DAY I TOOK MY CAR TO ANOTHER DEALERSHIP HOPING THEY COULD REPAIR VEHICLE. THEY KEPT CAR FOR 14 DAYS AND TOLD ME THEY COULD NOT DUPLICATE CONCERN AND DID NOT REPAIR. SO I PICKED UP CAR HOPING IT WOULD NOT HAPPEN AGAIN. IT DID HAPPEN 3 MORE TIMES. ONE INCIDENT HAPPENED WHILE DRIVING THROUGH INTERSECTION ON CITY STREET ENGINE MADE LOUD ROARING NOISE AND ABRUPTLY SLOWED ITSELF DOWN TO ALMOST A STOP. BUT IN THIS INSTANCE WHEN I STEPPED ON ACCELERATOR TO DRIVE FORWARD TO GET OUT OF INTERSECTION THE CAR WOULD NOT MOVE,IT FROZE . LUCKILY I DID NOT GET HIT IN THE BACK. I WAITED, TURNED CAR OFF, AND THEN TURNED IT ON. I WAS ABLE TO DRIVE HOME. I TOOK CAR BACK TO DEALERSHIP ON 7/19/17 EXPLAINING THE CAR WAS UNSAFE SINCE THESE PROBLEMS ARE ERRATIC AND I COULD GET HIT IN THE BACK WHEN THE VEHICLE SLOWS DOWN TO A STOP IN THE MIDDLE OF TRAFFIC. THEY KEPT CAR FOR 9 DAYS CALLED AND TOLD ME THEY COULD NOT FIND PROBLEM SO THEY WANTED THEIR LOANER BACK. I WAS AFRAID TO DRIVE CAR BACK HOME SO THE DEALER DELIVERED CAR TO MY HOUSE AND TOOK BACK LOANER ON 7/28/17. IT HAS BEEN IN MY GARAGE SINCE THEN SINCE I FEAR FOR MY SAFETY AND MY FAMILY AND WILL NOT DRIVE CAR FEARING I'LL GET HIT WHILE DRIVING IF THE VEHICLE MALFUNCTIONS AGAIN. I NEVER GET A WARNING OF ANY SORT BEFORE IT HAPPENS. AFTER IT HAPPENS AND I TURN THE CAR OFF AND ON AGAIN THE VEHICLE SEEMS PERFECT. BUT I NEVER KNOW WHEN IT WILL BREAK AGAIN SINCE IT IS ERRATIC. IT IS DEFINITELY A SAFETY HAZARD.
Additional Notes:
WHILE DRIVING 30MPH ON CITY STREET ENGINE MADE LOUD ROARING NOISE AND DRAMATICALLY SLOWED ITSELF DOWN TO ALMOST A STOP AS IF I SLAMMED ON BRAKES. I HAD VEHICLE(1715 MILEAGE) TOWED TO DEALERSHIP. THEY KEPT IT 2 DAYS AND TOLD ME NOTHING WAS WRONG. I PICKED UP CAR AND WHILE DRIVING HOME THE ENGINE MADE LOUD NOISE AND DRAMATICALLY SLOWED DOWN ONCE AGAIN. THE NEXT DAY I TOOK MY CAR TO ANOTHER DEALERSHIP HOPING THEY COULD REPAIR VEHICLE. THEY KEPT CAR FOR 14 DAYS AND TOLD ME THEY COULD NOT DUPLICATE CONCERN AND DID NOT REPAIR. SO I PICKED UP CAR HOPING IT WOULD NOT HAPPEN AGAIN. IT DID HAPPEN 3 MORE TIMES. ONE INCIDENT HAPPENED WHILE DRIVING THROUGH INTERSECTION ON CITY STREET ENGINE MADE LOUD ROARING NOISE AND ABRUPTLY SLOWED ITSELF DOWN TO ALMOST A STOP. BUT IN THIS INSTANCE WHEN I STEPPED ON ACCELERATOR TO DRIVE FORWARD TO GET OUT OF INTERSECTION THE CAR WOULD NOT MOVE,IT FROZE . LUCKILY I DID NOT GET HIT IN THE BACK. I WAITED, TURNED CAR OFF, AND THEN TURNED IT ON. I WAS ABLE TO DRIVE HOME. I TOOK CAR BACK TO DEALERSHIP ON 7/19/17 EXPLAINING THE CAR WAS UNSAFE SINCE THESE PROBLEMS ARE ERRATIC AND I COULD GET HIT IN THE BACK WHEN THE VEHICLE SLOWS DOWN TO A STOP IN THE MIDDLE OF TRAFFIC. THEY KEPT CAR FOR 9 DAYS CALLED AND TOLD ME THEY COULD NOT FIND PROBLEM SO THEY WANTED THEIR LOANER BACK. I WAS AFRAID TO DRIVE CAR BACK HOME SO THE DEALER DELIVERED CAR TO MY HOUSE AND TOOK BACK LOANER ON 7/28/17. IT HAS BEEN IN MY GARAGE SINCE THEN SINCE I FEAR FOR MY SAFETY AND MY FAMILY AND WILL NOT DRIVE CAR FEARING I'LL GET HIT WHILE DRIVING IF THE VEHICLE MALFUNCTIONS AGAIN. I NEVER GET A WARNING OF ANY SORT BEFORE IT HAPPENS. AFTER IT HAPPENS AND I TURN THE CAR OFF AND ON AGAIN THE VEHICLE SEEMS PERFECT. BUT I NEVER KNOW WHEN IT WILL BREAK AGAIN SINCE IT IS ERRATIC. IT IS DEFINITELY A SAFETY HAZARD.
Mfg Campaign: 11014060
Recall Date: Aug 9, 2017
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHILE DRIVING 30MPH ON CITY STREET ENGINE MADE LOUD ROARING NOISE AND DRAMATICALLY SLOWED ITSELF DOWN TO ALMOST A STOP AS IF I SLAMMED ON BRAKES. I HAD VEHICLE(1715 MILEAGE) TOWED TO DEALERSHIP. THEY KEPT IT 2 DAYS AND TOLD ME NOTHING WAS WRONG. I PICKED UP CAR AND WHILE DRIVING HOME THE ENGINE MADE LOUD NOISE AND DRAMATICALLY SLOWED DOWN ONCE AGAIN. THE NEXT DAY I TOOK MY CAR TO ANOTHER DEALERSHIP HOPING THEY COULD REPAIR VEHICLE. THEY KEPT CAR FOR 14 DAYS AND TOLD ME THEY COULD NOT DUPLICATE CONCERN AND DID NOT REPAIR. SO I PICKED UP CAR HOPING IT WOULD NOT HAPPEN AGAIN. IT DID HAPPEN 3 MORE TIMES. ONE INCIDENT HAPPENED WHILE DRIVING THROUGH INTERSECTION ON CITY STREET ENGINE MADE LOUD ROARING NOISE AND ABRUPTLY SLOWED ITSELF DOWN TO ALMOST A STOP. BUT IN THIS INSTANCE WHEN I STEPPED ON ACCELERATOR TO DRIVE FORWARD TO GET OUT OF INTERSECTION THE CAR WOULD NOT MOVE,IT FROZE . LUCKILY I DID NOT GET HIT IN THE BACK. I WAITED, TURNED CAR OFF, AND THEN TURNED IT ON. I WAS ABLE TO DRIVE HOME. I TOOK CAR BACK TO DEALERSHIP ON 7/19/17 EXPLAINING THE CAR WAS UNSAFE SINCE THESE PROBLEMS ARE ERRATIC AND I COULD GET HIT IN THE BACK WHEN THE VEHICLE SLOWS DOWN TO A STOP IN THE MIDDLE OF TRAFFIC. THEY KEPT CAR FOR 9 DAYS CALLED AND TOLD ME THEY COULD NOT FIND PROBLEM SO THEY WANTED THEIR LOANER BACK. I WAS AFRAID TO DRIVE CAR BACK HOME SO THE DEALER DELIVERED CAR TO MY HOUSE AND TOOK BACK LOANER ON 7/28/17. IT HAS BEEN IN MY GARAGE SINCE THEN SINCE I FEAR FOR MY SAFETY AND MY FAMILY AND WILL NOT DRIVE CAR FEARING I'LL GET HIT WHILE DRIVING IF THE VEHICLE MALFUNCTIONS AGAIN. I NEVER GET A WARNING OF ANY SORT BEFORE IT HAPPENS. AFTER IT HAPPENS AND I TURN THE CAR OFF AND ON AGAIN THE VEHICLE SEEMS PERFECT. BUT I NEVER KNOW WHEN IT WILL BREAK AGAIN SINCE IT IS ERRATIC. IT IS DEFINITELY A SAFETY HAZARD.
Corrective Action:
WHILE DRIVING 30MPH ON CITY STREET ENGINE MADE LOUD ROARING NOISE AND DRAMATICALLY SLOWED ITSELF DOWN TO ALMOST A STOP AS IF I SLAMMED ON BRAKES. I HAD VEHICLE(1715 MILEAGE) TOWED TO DEALERSHIP. THEY KEPT IT 2 DAYS AND TOLD ME NOTHING WAS WRONG. I PICKED UP CAR AND WHILE DRIVING HOME THE ENGINE MADE LOUD NOISE AND DRAMATICALLY SLOWED DOWN ONCE AGAIN. THE NEXT DAY I TOOK MY CAR TO ANOTHER DEALERSHIP HOPING THEY COULD REPAIR VEHICLE. THEY KEPT CAR FOR 14 DAYS AND TOLD ME THEY COULD NOT DUPLICATE CONCERN AND DID NOT REPAIR. SO I PICKED UP CAR HOPING IT WOULD NOT HAPPEN AGAIN. IT DID HAPPEN 3 MORE TIMES. ONE INCIDENT HAPPENED WHILE DRIVING THROUGH INTERSECTION ON CITY STREET ENGINE MADE LOUD ROARING NOISE AND ABRUPTLY SLOWED ITSELF DOWN TO ALMOST A STOP. BUT IN THIS INSTANCE WHEN I STEPPED ON ACCELERATOR TO DRIVE FORWARD TO GET OUT OF INTERSECTION THE CAR WOULD NOT MOVE,IT FROZE . LUCKILY I DID NOT GET HIT IN THE BACK. I WAITED, TURNED CAR OFF, AND THEN TURNED IT ON. I WAS ABLE TO DRIVE HOME. I TOOK CAR BACK TO DEALERSHIP ON 7/19/17 EXPLAINING THE CAR WAS UNSAFE SINCE THESE PROBLEMS ARE ERRATIC AND I COULD GET HIT IN THE BACK WHEN THE VEHICLE SLOWS DOWN TO A STOP IN THE MIDDLE OF TRAFFIC. THEY KEPT CAR FOR 9 DAYS CALLED AND TOLD ME THEY COULD NOT FIND PROBLEM SO THEY WANTED THEIR LOANER BACK. I WAS AFRAID TO DRIVE CAR BACK HOME SO THE DEALER DELIVERED CAR TO MY HOUSE AND TOOK BACK LOANER ON 7/28/17. IT HAS BEEN IN MY GARAGE SINCE THEN SINCE I FEAR FOR MY SAFETY AND MY FAMILY AND WILL NOT DRIVE CAR FEARING I'LL GET HIT WHILE DRIVING IF THE VEHICLE MALFUNCTIONS AGAIN. I NEVER GET A WARNING OF ANY SORT BEFORE IT HAPPENS. AFTER IT HAPPENS AND I TURN THE CAR OFF AND ON AGAIN THE VEHICLE SEEMS PERFECT. BUT I NEVER KNOW WHEN IT WILL BREAK AGAIN SINCE IT IS ERRATIC. IT IS DEFINITELY A SAFETY HAZARD.
Additional Notes:
WHILE DRIVING 30MPH ON CITY STREET ENGINE MADE LOUD ROARING NOISE AND DRAMATICALLY SLOWED ITSELF DOWN TO ALMOST A STOP AS IF I SLAMMED ON BRAKES. I HAD VEHICLE(1715 MILEAGE) TOWED TO DEALERSHIP. THEY KEPT IT 2 DAYS AND TOLD ME NOTHING WAS WRONG. I PICKED UP CAR AND WHILE DRIVING HOME THE ENGINE MADE LOUD NOISE AND DRAMATICALLY SLOWED DOWN ONCE AGAIN. THE NEXT DAY I TOOK MY CAR TO ANOTHER DEALERSHIP HOPING THEY COULD REPAIR VEHICLE. THEY KEPT CAR FOR 14 DAYS AND TOLD ME THEY COULD NOT DUPLICATE CONCERN AND DID NOT REPAIR. SO I PICKED UP CAR HOPING IT WOULD NOT HAPPEN AGAIN. IT DID HAPPEN 3 MORE TIMES. ONE INCIDENT HAPPENED WHILE DRIVING THROUGH INTERSECTION ON CITY STREET ENGINE MADE LOUD ROARING NOISE AND ABRUPTLY SLOWED ITSELF DOWN TO ALMOST A STOP. BUT IN THIS INSTANCE WHEN I STEPPED ON ACCELERATOR TO DRIVE FORWARD TO GET OUT OF INTERSECTION THE CAR WOULD NOT MOVE,IT FROZE . LUCKILY I DID NOT GET HIT IN THE BACK. I WAITED, TURNED CAR OFF, AND THEN TURNED IT ON. I WAS ABLE TO DRIVE HOME. I TOOK CAR BACK TO DEALERSHIP ON 7/19/17 EXPLAINING THE CAR WAS UNSAFE SINCE THESE PROBLEMS ARE ERRATIC AND I COULD GET HIT IN THE BACK WHEN THE VEHICLE SLOWS DOWN TO A STOP IN THE MIDDLE OF TRAFFIC. THEY KEPT CAR FOR 9 DAYS CALLED AND TOLD ME THEY COULD NOT FIND PROBLEM SO THEY WANTED THEIR LOANER BACK. I WAS AFRAID TO DRIVE CAR BACK HOME SO THE DEALER DELIVERED CAR TO MY HOUSE AND TOOK BACK LOANER ON 7/28/17. IT HAS BEEN IN MY GARAGE SINCE THEN SINCE I FEAR FOR MY SAFETY AND MY FAMILY AND WILL NOT DRIVE CAR FEARING I'LL GET HIT WHILE DRIVING IF THE VEHICLE MALFUNCTIONS AGAIN. I NEVER GET A WARNING OF ANY SORT BEFORE IT HAPPENS. AFTER IT HAPPENS AND I TURN THE CAR OFF AND ON AGAIN THE VEHICLE SEEMS PERFECT. BUT I NEVER KNOW WHEN IT WILL BREAK AGAIN SINCE IT IS ERRATIC. IT IS DEFINITELY A SAFETY HAZARD.
Mfg Campaign: 11014060
Recall Date: Aug 9, 2017
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury