Complaints & Recalls
Consumer Complaints
125 ComplaintsGeneral Motors, Llc
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
First off the Forward Collision Alert doesn't work until your about 1 to 2 feet from impact, no matter which of the 3 settings it's put on. We were so close to impact to the rear of a semi when the service tech was testing it that I was very uncomfortable. The lane assist doesn't work until you're left of center or it bounces you back and forth like a drunk drive, plus it doesn't always reconize the yellow or white dotted line. On occasion it will completely go over left of center and put you in the left lane. (It will not maintain the car in the center of the lane.) Today after service the appointment on the these problems, 7 March 2023 both the service Tech and Service manger told me they're just warnings nothing they can do about it. The manufacture sells sheet clearly states Foward Crash Alert. What good is it if your crashing when the alert goes off. It aloso clearly states on the sheet Lane keep assist w/lane departure alert. Again if your already left of center before you're alerted or corrected what good is. The Tech didn't even enter anything about the Anti collision not working but he did joke with the service manager about making me uncomfortable when we were about to collide with the semi.
Corrective Action:
First off the Forward Collision Alert doesn't work until your about 1 to 2 feet from impact, no matter which of the 3 settings it's put on. We were so close to impact to the rear of a semi when the service tech was testing it that I was very uncomfortable. The lane assist doesn't work until you're left of center or it bounces you back and forth like a drunk drive, plus it doesn't always reconize the yellow or white dotted line. On occasion it will completely go over left of center and put you in the left lane. (It will not maintain the car in the center of the lane.) Today after service the appointment on the these problems, 7 March 2023 both the service Tech and Service manger told me they're just warnings nothing they can do about it. The manufacture sells sheet clearly states Foward Crash Alert. What good is it if your crashing when the alert goes off. It aloso clearly states on the sheet Lane keep assist w/lane departure alert. Again if your already left of center before you're alerted or corrected what good is. The Tech didn't even enter anything about the Anti collision not working but he did joke with the service manager about making me uncomfortable when we were about to collide with the semi.
Additional Notes:
First off the Forward Collision Alert doesn't work until your about 1 to 2 feet from impact, no matter which of the 3 settings it's put on. We were so close to impact to the rear of a semi when the service tech was testing it that I was very uncomfortable. The lane assist doesn't work until you're left of center or it bounces you back and forth like a drunk drive, plus it doesn't always reconize the yellow or white dotted line. On occasion it will completely go over left of center and put you in the left lane. (It will not maintain the car in the center of the lane.) Today after service the appointment on the these problems, 7 March 2023 both the service Tech and Service manger told me they're just warnings nothing they can do about it. The manufacture sells sheet clearly states Foward Crash Alert. What good is it if your crashing when the alert goes off. It aloso clearly states on the sheet Lane keep assist w/lane departure alert. Again if your already left of center before you're alerted or corrected what good is. The Tech didn't even enter anything about the Anti collision not working but he did joke with the service manager about making me uncomfortable when we were about to collide with the semi.
Mfg Campaign: 11510598
Recall Date: Mar 7, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Break lights are hard to see. Too low on bumper
Corrective Action:
Break lights are hard to see. Too low on bumper
Additional Notes:
Break lights are hard to see. Too low on bumper
Mfg Campaign: 11500753
Recall Date: Jan 9, 2023
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
"service safety restraint system" Warning keeps popping up on screen. Took to dealer for repair. Problem not fixed. Warning still pops up.
Corrective Action:
"service safety restraint system" Warning keeps popping up on screen. Took to dealer for repair. Problem not fixed. Warning still pops up.
Additional Notes:
"service safety restraint system" Warning keeps popping up on screen. Took to dealer for repair. Problem not fixed. Warning still pops up.
Mfg Campaign: 11497271
Recall Date: Dec 13, 2022
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was parked coming back from a store. I started the vehicle and was immobilized. That words “Conditions Not Correct for Shift” were on screen for almost 30 minutes. I could not change to neutral, reverse or drive. After shutting the vehicle off several times, I called OnStar for a tow. 20 minutes later, the message disappeared and I was able to drive again.
Corrective Action:
I was parked coming back from a store. I started the vehicle and was immobilized. That words “Conditions Not Correct for Shift” were on screen for almost 30 minutes. I could not change to neutral, reverse or drive. After shutting the vehicle off several times, I called OnStar for a tow. 20 minutes later, the message disappeared and I was able to drive again.
Additional Notes:
I was parked coming back from a store. I started the vehicle and was immobilized. That words “Conditions Not Correct for Shift” were on screen for almost 30 minutes. I could not change to neutral, reverse or drive. After shutting the vehicle off several times, I called OnStar for a tow. 20 minutes later, the message disappeared and I was able to drive again.
Mfg Campaign: 11496352
Recall Date: Dec 7, 2022
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I just recently got my 2023 BoltEUV and I have discovered that the configuration of the rear end brake lights is dangerous because people expect the lights on the hatch to be the brake lights, but they are actually only running lights at nights. The brake lights and turn signals are actually much lower down in the cars bumper - this is not where people expect them to be. As such, a few people have almost rear ended me already since they are looking in wrong place for the rear brake lights. I suggest the hatch lights are updated to be the running lights and brake lights (ie. they should get brighter when brakes are applied). The lights in the bumper should only come on when the hatch is open. (just like 2017-2021 BoltEVs used to have).
Corrective Action:
I just recently got my 2023 BoltEUV and I have discovered that the configuration of the rear end brake lights is dangerous because people expect the lights on the hatch to be the brake lights, but they are actually only running lights at nights. The brake lights and turn signals are actually much lower down in the cars bumper - this is not where people expect them to be. As such, a few people have almost rear ended me already since they are looking in wrong place for the rear brake lights. I suggest the hatch lights are updated to be the running lights and brake lights (ie. they should get brighter when brakes are applied). The lights in the bumper should only come on when the hatch is open. (just like 2017-2021 BoltEVs used to have).
Additional Notes:
I just recently got my 2023 BoltEUV and I have discovered that the configuration of the rear end brake lights is dangerous because people expect the lights on the hatch to be the brake lights, but they are actually only running lights at nights. The brake lights and turn signals are actually much lower down in the cars bumper - this is not where people expect them to be. As such, a few people have almost rear ended me already since they are looking in wrong place for the rear brake lights. I suggest the hatch lights are updated to be the running lights and brake lights (ie. they should get brighter when brakes are applied). The lights in the bumper should only come on when the hatch is open. (just like 2017-2021 BoltEVs used to have).
Mfg Campaign: 11494340
Recall Date: Nov 20, 2022
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury